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Arizona Public Service

Arizona Public Service

Arizona Public Service

Your energy options are now available in the palm of your hand.

3.0 Ratings 2K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • Apr 4, 2021

    By D.M. Fleming
    Wow i loaded app last month. I logged on today 1st time. Excellent. very easy n clear site pics.
  • Tells what you owe and usage May 3, 2020

    By Pix Element
    Who else doesn’t just tell you that? Never a failure there. The outage section is the coolest feature here. A slow loader. Doesn’t tell you if and when they received your payment. Does not except wallet or Apple Pay. Redirects to 3rd party for card payments. Does not allow voice dictating this message. The website has been so much worse in usability since doing their revamp 6 mos ago. Not pleasant tools here.
  • Apr 17, 2021

    By Rory Mcdade
    Great, saves time and easy to use.
  • Apr 2, 2021

    By ROSEMARY KLAMP
    It keeps closing since upgrade cannot get in to pay my bill help needed quickly
  • Apr 6, 2021

    By Jessica Kay
    Very easy to use! And convenient
  • Nov 22, 2020

    By Janice Taylor
    FYI!! When on a different phone. ( This one became locked) I can tell you that the only option to have was to pay. For a service to pay your bill. It didn't have the app like this one. It shouldn't matter what phone you have. You should be providing the free to pay app on all phones. Not a app that charges $2.95 to pay your electric bill. Shame on you!!
  • Friendly interface with easy navigation Oct 3, 2019

    By Kasim Mohd H
    It takes few taps to pay my bill with the app and gives enough details to review the usage. Thanks APS
  • Feb 11, 2021

    By Janet S
    The app isn't opening for me anymore. How am I supposed to use it if it keeps closing before I even get to open it? Can you please fix it? UPDATE...the new update still didn't fix the problem. I still can't open it. It still won't open.
  • APS App Needs More Improvements Oct 21, 2020

    By America Is Great Again
    First off, I appreciate having the app to pay my monthly electric bill it is a great convenience when on the go. But the current app needs some major work. I am unable to schedule my payments in advance, nor am I able to see if the bill was ever paid. The current months amount due seems to roll over to $0.00 due whether you actually paid the bill or not, then when next month’s bill comes due, you then find out that your electric bill has now doubled because your payment did not get processed. Your monthly payment due should remain on the screen until your payment actually clears online ACH process. You can not access or view your previous monthly payment history which would also help to also determine if your payment cleared. More improvements needed to cover here...
  • Mar 19, 2021

    By G Violett
    Won't Open at all for the last 3 months. Have been having to log in via website. App is always asking me to update it and I have done it several times even uninstalled it and nothing seems to make it work. Fix the app please!!
  • Apr 4, 2021

    By D.M. Fleming
    Wow i loaded app last month. I logged on today 1st time. Excellent. very easy n clear site pics.
  • Tells what you owe and usage May 3, 2020

    By Pix Element
    Who else doesn’t just tell you that? Never a failure there. The outage section is the coolest feature here. A slow loader. Doesn’t tell you if and when they received your payment. Does not except wallet or Apple Pay. Redirects to 3rd party for card payments. Does not allow voice dictating this message. The website has been so much worse in usability since doing their revamp 6 mos ago. Not pleasant tools here.
  • Apr 17, 2021

    By Rory Mcdade
    Great, saves time and easy to use.
  • Apr 2, 2021

    By ROSEMARY KLAMP
    It keeps closing since upgrade cannot get in to pay my bill help needed quickly
  • Apr 6, 2021

    By Jessica Kay
    Very easy to use! And convenient
  • Nov 22, 2020

    By Janice Taylor
    FYI!! When on a different phone. ( This one became locked) I can tell you that the only option to have was to pay. For a service to pay your bill. It didn't have the app like this one. It shouldn't matter what phone you have. You should be providing the free to pay app on all phones. Not a app that charges $2.95 to pay your electric bill. Shame on you!!
  • Friendly interface with easy navigation Oct 3, 2019

    By Kasim Mohd H
    It takes few taps to pay my bill with the app and gives enough details to review the usage. Thanks APS
  • Feb 11, 2021

    By Janet S
    The app isn't opening for me anymore. How am I supposed to use it if it keeps closing before I even get to open it? Can you please fix it? UPDATE...the new update still didn't fix the problem. I still can't open it. It still won't open.
  • APS App Needs More Improvements Oct 21, 2020

    By America Is Great Again
    First off, I appreciate having the app to pay my monthly electric bill it is a great convenience when on the go. But the current app needs some major work. I am unable to schedule my payments in advance, nor am I able to see if the bill was ever paid. The current months amount due seems to roll over to $0.00 due whether you actually paid the bill or not, then when next month’s bill comes due, you then find out that your electric bill has now doubled because your payment did not get processed. Your monthly payment due should remain on the screen until your payment actually clears online ACH process. You can not access or view your previous monthly payment history which would also help to also determine if your payment cleared. More improvements needed to cover here...
  • Mar 19, 2021

    By G Violett
    Won't Open at all for the last 3 months. Have been having to log in via website. App is always asking me to update it and I have done it several times even uninstalled it and nothing seems to make it work. Fix the app please!!
  • Disappointing App Feb 9, 2021

    By Cobra 71
    I seem to have continuous problems with this app. I’ve deleted and subsequently re-installed it a number of times because it either locks up while attempting to navigate the site or won’t allow me to view specific personal settings, such as “Auto Pay”. It would also be nice to have the capability to access my usage more than once a month. Perhaps if we were allowed to shop for different (competitive) providers within the service areas, greater emphasis would be placed on providing a more “user friendly” app. Hopefully these issues will be addressed soon...
  • Useless app after update Oct 2, 2019

    By Rnin85
    With the update to the app, I am no longer able to log in. I initially thought that I had to re-register. I tried to re-register only to get a message that I was already registered. Unable to do anything with the app. I uninstalled it and re-installed it but no change. Cannot log in. Even the web page is not working properly. I usually get on to check usage. Update-uninstalled and re-installed one more time. I now can log in. The issue now is that after checking my usage, I cannot go back to the home state. The app continues to malfunction or there is no mechanism with which to return to the home page. Absolutely horrible app
  • Mar 29, 2021

    By lloyd granberg
    Have never been able to use this app. Doesn't proceed to log in page. Please fix or quit advertising it on your website.
  • Used this app daily, not anymore Jan 26, 2020

    By Barium
    Before the update, you’re able to view the previous day’s usage. Now you have to wait till a new billing cycle takes place to view daily usage. If one of your appliances starts drawing more energy early in a billing cycle for whatever the reason, you won’t know until the next billing cycle. My last bill was about $100 more due to my better half “forgot” to turn off a space heater. I would of known this was going on and saved some money if I was able to view the previous day. Please add this feature back to the app!!
  • Mar 3, 2021

    By mac c
    Website never easy. To nerdy. Needs to just open , a tab in the open "pay bill" and log out. No hoops to jump through.
  • Can’t see day to day data? What? Dec 8, 2020

    By kjv1769
    Ok, my career is in analytics so I recognize the need to temper expectations but the fact that you can only monitor your day-to-day (what they call monthly) usage for the previous bill cycle is crazy. You can look at hourly up to two days prior to current (only reason for not being 1 star), but you have to wait a month to see the day totals. There is no reason for this. If you can compute the one, you can display the other. Welcome to 2015.
  • Mar 30, 2021

    By Joe Koehler
    Can't find historical bills and can't find download of current bill. I'm used to being able to find and save historical bills. Not any more with this update. And although it gives a folder location where it says it downloaded my bill, that folder does not appear in My Files, nor does the bill show in Recent Documents. Please fix these terrible flaws that badly inhibit functionality in the APS app!
  • Do the developers not use apps? May 21, 2020

    By maxhutch102
    Anyone who is working on this must not actually use apps because it takes about 5 minutes to realize it doesn’t function properly. Add better user interface and include account information. You send people away to process payments but you can’t even find your account number anywhere on the app. You encourage people to go paperless but you make it a hassle to do without. The amount of money you charge is already outrageous. Look at the world around you and get with the times and make functional products to take care of the customers you’re already taking advantage of.

No reviews available

No reviews available

  • Apr 4, 2021

    By D.M. Fleming
    Wow i loaded app last month. I logged on today 1st time. Excellent. very easy n clear site pics.
  • Apr 17, 2021

    By Rory Mcdade
    Great, saves time and easy to use.
  • Friendly interface with easy navigation Oct 3, 2019

    By Kasim Mohd H
    It takes few taps to pay my bill with the app and gives enough details to review the usage. Thanks APS
  • Apr 2, 2021

    By ROSEMARY KLAMP
    It keeps closing since upgrade cannot get in to pay my bill help needed quickly
  • Apr 6, 2021

    By Jessica Kay
    Very easy to use! And convenient
  • Tells what you owe and usage May 3, 2020

    By Pix Element
    Who else doesn’t just tell you that? Never a failure there. The outage section is the coolest feature here. A slow loader. Doesn’t tell you if and when they received your payment. Does not except wallet or Apple Pay. Redirects to 3rd party for card payments. Does not allow voice dictating this message. The website has been so much worse in usability since doing their revamp 6 mos ago. Not pleasant tools here.
  • Nov 22, 2020

    By Janice Taylor
    FYI!! When on a different phone. ( This one became locked) I can tell you that the only option to have was to pay. For a service to pay your bill. It didn't have the app like this one. It shouldn't matter what phone you have. You should be providing the free to pay app on all phones. Not a app that charges $2.95 to pay your electric bill. Shame on you!!
  • Feb 11, 2021

    By Janet S
    The app isn't opening for me anymore. How am I supposed to use it if it keeps closing before I even get to open it? Can you please fix it? UPDATE...the new update still didn't fix the problem. I still can't open it. It still won't open.
  • APS App Needs More Improvements Oct 21, 2020

    By America Is Great Again
    First off, I appreciate having the app to pay my monthly electric bill it is a great convenience when on the go. But the current app needs some major work. I am unable to schedule my payments in advance, nor am I able to see if the bill was ever paid. The current months amount due seems to roll over to $0.00 due whether you actually paid the bill or not, then when next month’s bill comes due, you then find out that your electric bill has now doubled because your payment did not get processed. Your monthly payment due should remain on the screen until your payment actually clears online ACH process. You can not access or view your previous monthly payment history which would also help to also determine if your payment cleared. More improvements needed to cover here...
  • Disappointing App Feb 9, 2021

    By Cobra 71
    I seem to have continuous problems with this app. I’ve deleted and subsequently re-installed it a number of times because it either locks up while attempting to navigate the site or won’t allow me to view specific personal settings, such as “Auto Pay”. It would also be nice to have the capability to access my usage more than once a month. Perhaps if we were allowed to shop for different (competitive) providers within the service areas, greater emphasis would be placed on providing a more “user friendly” app. Hopefully these issues will be addressed soon...
  • Used this app daily, not anymore Jan 26, 2020

    By Barium
    Before the update, you’re able to view the previous day’s usage. Now you have to wait till a new billing cycle takes place to view daily usage. If one of your appliances starts drawing more energy early in a billing cycle for whatever the reason, you won’t know until the next billing cycle. My last bill was about $100 more due to my better half “forgot” to turn off a space heater. I would of known this was going on and saved some money if I was able to view the previous day. Please add this feature back to the app!!
  • Can’t see day to day data? What? Dec 8, 2020

    By kjv1769
    Ok, my career is in analytics so I recognize the need to temper expectations but the fact that you can only monitor your day-to-day (what they call monthly) usage for the previous bill cycle is crazy. You can look at hourly up to two days prior to current (only reason for not being 1 star), but you have to wait a month to see the day totals. There is no reason for this. If you can compute the one, you can display the other. Welcome to 2015.
  • Apr 5, 2021

    By Sally McClain
    It worked fine. Now there's an update and it won't download????
  • New “Improved” App is Terrible Oct 2, 2019

    By Maxpower1000
    I have been using the APS app for atleast a year and it has been working great. The new updated app removed my checking count information and if you want to pay with a debit/credit card the app takes you to a 3rd party site, however the app does not scale the entire site to fit the view window provided so the “Next” button is not shown or accessible to the user making payment all but impossible.
  • Bug with adding a new account Feb 9, 2020

    By Rmacwj
    I changed addresses and in doing so had to create a new account. It’s not populating under the account section. When I logout and log back in with the new account number, it says the account already exists but won’t let me see it. Just like APS, they’re not that easy to get ahold of, and I’m not about to spend hours on the phone with someone trying to get this fix.
  • Annoying annoying Oct 3, 2019

    By janaudkil
    I went to schedule my payment today like I always do after I’m emailed my bill and....I’m logged out, my bank information is removed along with my Touch ID access. Maybe the changes to the app will be worth it but right now I’m just annoyed.
  • Mar 19, 2021

    By G Violett
    Won't Open at all for the last 3 months. Have been having to log in via website. App is always asking me to update it and I have done it several times even uninstalled it and nothing seems to make it work. Fix the app please!!
  • Useless app after update Oct 2, 2019

    By Rnin85
    With the update to the app, I am no longer able to log in. I initially thought that I had to re-register. I tried to re-register only to get a message that I was already registered. Unable to do anything with the app. I uninstalled it and re-installed it but no change. Cannot log in. Even the web page is not working properly. I usually get on to check usage. Update-uninstalled and re-installed one more time. I now can log in. The issue now is that after checking my usage, I cannot go back to the home state. The app continues to malfunction or there is no mechanism with which to return to the home page. Absolutely horrible app
  • Mar 29, 2021

    By lloyd granberg
    Have never been able to use this app. Doesn't proceed to log in page. Please fix or quit advertising it on your website.
  • Mar 3, 2021

    By mac c
    Website never easy. To nerdy. Needs to just open , a tab in the open "pay bill" and log out. No hoops to jump through.
  • Mar 30, 2021

    By Joe Koehler
    Can't find historical bills and can't find download of current bill. I'm used to being able to find and save historical bills. Not any more with this update. And although it gives a folder location where it says it downloaded my bill, that folder does not appear in My Files, nor does the bill show in Recent Documents. Please fix these terrible flaws that badly inhibit functionality in the APS app!
  • Do the developers not use apps? May 21, 2020

    By maxhutch102
    Anyone who is working on this must not actually use apps because it takes about 5 minutes to realize it doesn’t function properly. Add better user interface and include account information. You send people away to process payments but you can’t even find your account number anywhere on the app. You encourage people to go paperless but you make it a hassle to do without. The amount of money you charge is already outrageous. Look at the world around you and get with the times and make functional products to take care of the customers you’re already taking advantage of.
  • New app is step backwards Oct 3, 2019

    By lowersea
    The pre iOS 13 app wasn’t perfect, but this new version is a huge step backwards. They fixed some of the initial bugs, but trying to review detailed usage has lost a huge amount of functionality from the previous version. For instance, when viewing monthly usage data, you can only look at the last billing cycle (as opposed to recent data, like you could with the old app). Also, the old version you could review hour by hour demand charge for dates as recent as the previous day. This version won’t show anything but what your previous bill says. Absolute garbage. Full disclosure, I work for APS. I’m ashamed.
  • Mar 1, 2021

    By Pound Puppies
    App worked great a month ago...now it won't even open.
  • Cool redesign, but now completely useless Oct 21, 2019

    By SharifK
    Like the new design. Cool. But useless cause the only reason I would log in to check meter data for last few days. I can only see the data from last month and before. That’s great to understand last month’s bill, but unless I can see current month’s data in monthly view, what’s the point of using an app? Just looking at past bills works just fine to understand past usage. Fix the issue by including this month’s usage for users to look at and I’ll change the rating.
  • Apr 12, 2021

    By Mark Romero
    0 stars app never works always needs an update to not even fix anything

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