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Amwell: Doctor Visits 24/7

Amwell: Doctor Visits 24/7

American Well

See a doctor anytime. Doctors are available 24/7, no appointment needed.

4.7 Ratings 35K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Bring the waiting room to your living room! Review profiles and choose the doctor who appeals to you, then get seen in minutes, all by mobile device
    2. Get immediate help for high blood pressure, migraines, sinus infection, pink eye, insomnia, anxiety/depression, cold/flu, allergies, and more
    3. Late at night or on your lunch break? Talk to a healthcare professional 24/7 and get the help you need, wherever you happen to be

    Reviewed by Laura S on December 20, 2017

  • Extremely Happy w/ This Service Feb 8, 2018

    By SinceritySpeaks
    OMG!!! I was super hesitant to try this service but didn’t feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it’s usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don’t have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!
  • May 5, 2021

    By Kara Ferguson
    Amazing! I found the perfect therapist. We just click so well, making lots of progress in my mental health. :)
  • Apr 30, 2021

    By Gregory Stark
    Wonderful experience. Dr asked a lot of questions before prescribing me different medications. She was excellent. Can't thank her enough.
  • Dr. Gray May 9, 2020

    By Cheese mic muffin
    My Dr. was very nice and professional. Because of the photos I took he was able to diagnose my pink eye in 5 minutes. He was quick and to the point, I really liked him. This service is awesome for issues like Pink Eye, because it made it possible for me to be seen by a Physician, without having to risk the Dr’s. Office during the Coronavirus outbreak. I would recommend this service for a number of conditions that are fairly minor, or even to do a coronavirus screening. However, if I was having any serious symptoms I would just go to the ER, less serious but bad enough-Instacare. Pink Eye is very contagious, and like coronavirus, it isn’t something I want to spread. I hope this type of service grows in order to eliminate the need for going to the Dr’s office, especially when you you aren’t very contagious. Pink Eye has made me feel self conscious, it hurts, and I don’t want to keep my eyes open. I think this is a great way to get screened for covid-19 also, cutting down the unnecessary spread so we can all be more safe.
  • Apr 19, 2021

    By Leslie Gaarder
    I've used this twice and had wonderful experiences, quick, efficient and knowledgeable doctors. Way better than driving to and waiting at an urgent care. Plus it saves your information so you don't have to re-enter in all of your insurance and all that stuff every time you use it. I hate all those forms at the doctor's office.
  • Such a great experience Aug 13, 2019

    By Dikaybe
    This makes such a difference to me! I used to put off having to go to the doctors for infections because of the hassle it was and during a time when I wasn’t feeling well to begin with. Amwell was so easy to use, so fast, and the experience with the doctor was great. The doctor asked all of the right questions to make sure everything was covered and was easily able to gauge my own familiarity with my condition (something I’ve dealt with chronically) and addressed me in the most fitting manner. There have been countless times in the past I’d suffered through having an infection until it became so bad I needed immediate treatment, all because I wanted to avoid having to go into a doctors office, take 2 hours to be seen for 5 minutes, then give a lab specimen, all so I could get the antibiotic I already knew I needed. Thank goodness for Amwell. This service truly makes a difference in our population’s overall health and well-being.
  • Feb 28, 2021

    By Selena Scott
    A wonderful service. My boyfriend has throat cancer. And last year they removed his voice box. Now he cannot talk. He always in pain as well from chronic gout flare ups. Those difficult times when he can't move, we use Swell. The doctors here are fast, knowledgeable, and through.I highly recommend this application. He has United Healthcare (medicaid), I have Wellcare HMO (medicare advantage).They take almost all insurances. I signed up as well. Since we live 2 hours away.Hard to get to doctors.
  • A True God-Send!! Mar 25, 2019

    By Kamry612
    Having this service is a true God-Send for me!! I have been in and out of therapy for years now. In because I needed it and out when I could no longer afford it. When my insurance told me about their partnership with Amwell for Behavioral Health after an attempted suicide, I was more than willing to try it. I have no co-pays or limits! I am so thankful!! Plus the convenience of not having to take the time to drive to an office, wait, hit just the highlights to try to get the most out of my visits before I couldn’t afford it anymore and hope for the best. For the first time, I am getting deep into things and getting to the deep core of things and not fearing if I will have the money for next week. I am really getting the therapy I need and have needed most of my life. The problem with the mental health crisis is affordability of therapists, Doctors and meds. Thank you Amwell for doing your part in making me whole!!
  • May 10, 2021

    By Penelope Reagan
    Very helpful and knowledgeable drs on staff. Always know what to prescribe to make me feel better.
  • Extremely Happy w/ This Service Feb 8, 2018

    By SinceritySpeaks
    OMG!!! I was super hesitant to try this service but didn’t feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it’s usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don’t have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!
  • May 5, 2021

    By Kara Ferguson
    Amazing! I found the perfect therapist. We just click so well, making lots of progress in my mental health. :)
  • Apr 30, 2021

    By Gregory Stark
    Wonderful experience. Dr asked a lot of questions before prescribing me different medications. She was excellent. Can't thank her enough.
  • Dr. Gray May 9, 2020

    By Cheese mic muffin
    My Dr. was very nice and professional. Because of the photos I took he was able to diagnose my pink eye in 5 minutes. He was quick and to the point, I really liked him. This service is awesome for issues like Pink Eye, because it made it possible for me to be seen by a Physician, without having to risk the Dr’s. Office during the Coronavirus outbreak. I would recommend this service for a number of conditions that are fairly minor, or even to do a coronavirus screening. However, if I was having any serious symptoms I would just go to the ER, less serious but bad enough-Instacare. Pink Eye is very contagious, and like coronavirus, it isn’t something I want to spread. I hope this type of service grows in order to eliminate the need for going to the Dr’s office, especially when you you aren’t very contagious. Pink Eye has made me feel self conscious, it hurts, and I don’t want to keep my eyes open. I think this is a great way to get screened for covid-19 also, cutting down the unnecessary spread so we can all be more safe.
  • Apr 19, 2021

    By Leslie Gaarder
    I've used this twice and had wonderful experiences, quick, efficient and knowledgeable doctors. Way better than driving to and waiting at an urgent care. Plus it saves your information so you don't have to re-enter in all of your insurance and all that stuff every time you use it. I hate all those forms at the doctor's office.
  • Such a great experience Aug 13, 2019

    By Dikaybe
    This makes such a difference to me! I used to put off having to go to the doctors for infections because of the hassle it was and during a time when I wasn’t feeling well to begin with. Amwell was so easy to use, so fast, and the experience with the doctor was great. The doctor asked all of the right questions to make sure everything was covered and was easily able to gauge my own familiarity with my condition (something I’ve dealt with chronically) and addressed me in the most fitting manner. There have been countless times in the past I’d suffered through having an infection until it became so bad I needed immediate treatment, all because I wanted to avoid having to go into a doctors office, take 2 hours to be seen for 5 minutes, then give a lab specimen, all so I could get the antibiotic I already knew I needed. Thank goodness for Amwell. This service truly makes a difference in our population’s overall health and well-being.
  • Feb 28, 2021

    By Selena Scott
    A wonderful service. My boyfriend has throat cancer. And last year they removed his voice box. Now he cannot talk. He always in pain as well from chronic gout flare ups. Those difficult times when he can't move, we use Swell. The doctors here are fast, knowledgeable, and through.I highly recommend this application. He has United Healthcare (medicaid), I have Wellcare HMO (medicare advantage).They take almost all insurances. I signed up as well. Since we live 2 hours away.Hard to get to doctors.
  • A True God-Send!! Mar 25, 2019

    By Kamry612
    Having this service is a true God-Send for me!! I have been in and out of therapy for years now. In because I needed it and out when I could no longer afford it. When my insurance told me about their partnership with Amwell for Behavioral Health after an attempted suicide, I was more than willing to try it. I have no co-pays or limits! I am so thankful!! Plus the convenience of not having to take the time to drive to an office, wait, hit just the highlights to try to get the most out of my visits before I couldn’t afford it anymore and hope for the best. For the first time, I am getting deep into things and getting to the deep core of things and not fearing if I will have the money for next week. I am really getting the therapy I need and have needed most of my life. The problem with the mental health crisis is affordability of therapists, Doctors and meds. Thank you Amwell for doing your part in making me whole!!
  • May 10, 2021

    By Penelope Reagan
    Very helpful and knowledgeable drs on staff. Always know what to prescribe to make me feel better.
  • Amazing! Changing the way we deal with health issues!! Feb 25, 2019

    By RachelTalon
    Through my provider US healthcare and my company Amex - copay was not bad and got a dr to “see” me over the app/video in minutes. I was super impressed, the DR was very knowledgeable and asked all the right questions to get my sinusitis diagnosis. They sent the prescription to my pharmacy right through the system and I picked it up 15 mins later. Amazing vs. going through all the hoopla of making an appointment, waiting for availability, driving to the DR office, filling out paperwork I’ve filled out 6 times before (at that very same office), waiting in the waiting lobby, then waiting in the actual waiting room, and then driving to the pharmacy and waiting there for 20 mins, then driving back home. I will sooo pay the copay for this from now on!! Thank you Amwell for this service you’ve just made being sick a little less miserable!
  • Apr 3, 2021

    By Nick p
    Every update makes the app worse. Can't find insurance, can't see or hear doctor, can't leave doctor reviews anymore, doctors seem to be rood a lot. Very frustrating.
  • 1 no show, 2 cancellations, unacceptable Apr 16, 2018

    By Justroo
    Let’s pretend you’re in need of professional help but can’t get to see a same day doctor. That’s my situation, no thanks to this lousy experience trying to secure an appointment on AmWell. The app earns 3 strikes. I deducted 3 stars, assuming everything would have gone excellent had it worked. AmWell offers no explanation or specifics to me on why the 2cancellations or 1 no show. They just give a customer service number to reschedule. Perhaps it was unfortunate timing and luck but that shouldn’t matter. When AmWell offers a professional patient care service, three chances is enough to judge it by. My first doctor wasn’t online (or didn’t pay attention) and I waited 30 minutes before logging off with no consult. The next appointment cancelled the morning of, which at least allowed me time to find another slot for the same day. 10 mins before my third appointment I received a cancellation alert. This is akin to a Skype consultation and I can guess it would be ideal you need a care ASAP. Don’t get your hopes up, though. Any patient would get discouraged after three failed attempts to get help. Not a good start!
  • Mar 21, 2021

    By Dan Reusser
    The app was good, dr was friendly. Just an ear infection i wanted some meds. Doctor said i should go to in person urgent care. Then why did the hell did i waste 80$ and use amwell?????
  • Tried all day to get an appt Mar 20, 2020

    By Pregosocal
    Yes I know things are not normal with COVID-19. But I have literally been trying for 8 solid hours to get a visit. First selected the “call me” option. Three hours later I got a call that said “the provider declined your appt” and transferred me to customer service. I waited a few minutes and hung up. Tried again and the app randomly kicked me out at one point. No clue what happened but I was 7th in line and then I was out. Went back again, waited another two hours and was down to 5th in line and suddenly it hung there for over 1/2 an hour. This app is not well designed. It apparently puts you in line with a specific provider instead of just giving you first available. If that provider goes on break or leaves apparently you are out of luck?? Also you have to keep the app open which is incredibly annoying. Probably fine with low wait times if it’s a few minutes but definitely not when you are waiting for hours. So. Frustrating.
  • Apr 9, 2021

    By K A T
    App keeps crashing. I need to see my therapist. This sucks. What if someone was snowballing into a crisis situation and needed to talk? I'm pretty annoyed.
  • Jan 27, 2021

    By Ryan Hubble
    This app is going downhill. Tried to submit an appointment and there were no available slots until December 16, 2021. I then tried to message their "digital receptionist” in the app to confirm if that was accurate and got an error saying the message couldn't be sent. Makes the app pretty useless as I can't wait 11 months to see a doctor.
  • Jan 26, 2021

    By Emmie Lopez
    The app and service is great, as long as you're paying. I didn't need to continue using the service so I canceled after talking to the doctor and getting the help I needed. However, the pharmacy didn't get my prescription order, and Amwell support refuses to give it to me unless I start my membership again. That seems shady to me. I paid for a service and received it, but didn't get to retrieve the solution (prescription), which was the reason I signed up in the first place.
  • Hold times are ridiculous Mar 24, 2020

    By Cushh
    We requested an appointment at 8:30am. It said we’d receive a phone call. 2:30pm comes around and no phone call, although there aren’t that many patients waiting for an appointment. You can’t even try to request for another appointment because it just says that you are either in a call already or about to receive a call. So, I call their support line and wait 25 minutes before someone answers. Then she just sends me straight tech support and I wait another 10 minutes before someone answers. They can’t even do anything about it until they put a ticket in and then someone goes in to fix my issue. They couldn’t tell me how long this would take or if it would even be today. He tells me that most doctors are only accepting video calls so phone calls can take hours, yet, the app mentions absolutely nothing about it.
  • Scam don’t pay them Feb 2, 2020

    By amnothappyatall
    I was charged, told they sent in a script for me several times after paying my $64 appt. They told me they called my local pharmacy and the pharmacy only answers the phone and voicemail between certain hours, 1 and again at 5 PM (not true). They stated they sent a paper fax over. All scripts are sent through an electronic fax now, my pharmacy told me, so they could not have sent a fax to any fax machine at their location via old fax style. My pharmacy stated no one leaves messages because they do not have a voicemail service, it rings to front of store which then continues ringing until answered during business hours. When I clicked on my own prescription to bring in within app, it disappeared instantly. This is a complete scam and way to take personal, and financial information. Take the app off of your phones!!! This is a waste of money, illegal at best, and stupid of me to have used
  • Buggy and poor usability testing Feb 28, 2018

    By High standards developer
    The keyboard for everything in the app has no autocorrection. The video feed dropped out a couple times. No feature to add an appointment to your phone’s calendar. When it asked me if I wanted to share my Apple Health information with my physician, I said yes. It then hung for a while, spinning an indicator. My screen turned off. I went to unlock my phone, and all the progress I had made on my preappointment information disappeared. I went through this process 3 times before I got fed up and told it to not share my Apple Health info. I was almost late to my appointment because of that. Doctor on Demand is a better app in my opinion, but I appreciate the attempt at Apple Health integration. It feels futuristic. But man, they need to fix these bugs, and enable autocorrect for the keyboard. It’s infuriating.

No reviews available

  • img Expert
    1. Bring the waiting room to your living room! Review profiles and choose the doctor who appeals to you, then get seen in minutes, all by mobile device
    2. Get immediate help for high blood pressure, migraines, sinus infection, pink eye, insomnia, anxiety/depression, cold/flu, allergies, and more
    3. Late at night or on your lunch break? Talk to a healthcare professional 24/7 and get the help you need, wherever you happen to be

    Reviewed by Laura S on December 20, 2017

  • Extremely Happy w/ This Service Feb 8, 2018

    By SinceritySpeaks
    OMG!!! I was super hesitant to try this service but didn’t feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it’s usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don’t have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!
  • May 5, 2021

    By Kara Ferguson
    Amazing! I found the perfect therapist. We just click so well, making lots of progress in my mental health. :)
  • Apr 30, 2021

    By Gregory Stark
    Wonderful experience. Dr asked a lot of questions before prescribing me different medications. She was excellent. Can't thank her enough.
  • Dr. Gray May 9, 2020

    By Cheese mic muffin
    My Dr. was very nice and professional. Because of the photos I took he was able to diagnose my pink eye in 5 minutes. He was quick and to the point, I really liked him. This service is awesome for issues like Pink Eye, because it made it possible for me to be seen by a Physician, without having to risk the Dr’s. Office during the Coronavirus outbreak. I would recommend this service for a number of conditions that are fairly minor, or even to do a coronavirus screening. However, if I was having any serious symptoms I would just go to the ER, less serious but bad enough-Instacare. Pink Eye is very contagious, and like coronavirus, it isn’t something I want to spread. I hope this type of service grows in order to eliminate the need for going to the Dr’s office, especially when you you aren’t very contagious. Pink Eye has made me feel self conscious, it hurts, and I don’t want to keep my eyes open. I think this is a great way to get screened for covid-19 also, cutting down the unnecessary spread so we can all be more safe.
  • Apr 19, 2021

    By Leslie Gaarder
    I've used this twice and had wonderful experiences, quick, efficient and knowledgeable doctors. Way better than driving to and waiting at an urgent care. Plus it saves your information so you don't have to re-enter in all of your insurance and all that stuff every time you use it. I hate all those forms at the doctor's office.
  • Such a great experience Aug 13, 2019

    By Dikaybe
    This makes such a difference to me! I used to put off having to go to the doctors for infections because of the hassle it was and during a time when I wasn’t feeling well to begin with. Amwell was so easy to use, so fast, and the experience with the doctor was great. The doctor asked all of the right questions to make sure everything was covered and was easily able to gauge my own familiarity with my condition (something I’ve dealt with chronically) and addressed me in the most fitting manner. There have been countless times in the past I’d suffered through having an infection until it became so bad I needed immediate treatment, all because I wanted to avoid having to go into a doctors office, take 2 hours to be seen for 5 minutes, then give a lab specimen, all so I could get the antibiotic I already knew I needed. Thank goodness for Amwell. This service truly makes a difference in our population’s overall health and well-being.
  • Feb 28, 2021

    By Selena Scott
    A wonderful service. My boyfriend has throat cancer. And last year they removed his voice box. Now he cannot talk. He always in pain as well from chronic gout flare ups. Those difficult times when he can't move, we use Swell. The doctors here are fast, knowledgeable, and through.I highly recommend this application. He has United Healthcare (medicaid), I have Wellcare HMO (medicare advantage).They take almost all insurances. I signed up as well. Since we live 2 hours away.Hard to get to doctors.
  • A True God-Send!! Mar 25, 2019

    By Kamry612
    Having this service is a true God-Send for me!! I have been in and out of therapy for years now. In because I needed it and out when I could no longer afford it. When my insurance told me about their partnership with Amwell for Behavioral Health after an attempted suicide, I was more than willing to try it. I have no co-pays or limits! I am so thankful!! Plus the convenience of not having to take the time to drive to an office, wait, hit just the highlights to try to get the most out of my visits before I couldn’t afford it anymore and hope for the best. For the first time, I am getting deep into things and getting to the deep core of things and not fearing if I will have the money for next week. I am really getting the therapy I need and have needed most of my life. The problem with the mental health crisis is affordability of therapists, Doctors and meds. Thank you Amwell for doing your part in making me whole!!
  • May 10, 2021

    By Penelope Reagan
    Very helpful and knowledgeable drs on staff. Always know what to prescribe to make me feel better.
  • Amazing! Changing the way we deal with health issues!! Feb 25, 2019

    By RachelTalon
    Through my provider US healthcare and my company Amex - copay was not bad and got a dr to “see” me over the app/video in minutes. I was super impressed, the DR was very knowledgeable and asked all the right questions to get my sinusitis diagnosis. They sent the prescription to my pharmacy right through the system and I picked it up 15 mins later. Amazing vs. going through all the hoopla of making an appointment, waiting for availability, driving to the DR office, filling out paperwork I’ve filled out 6 times before (at that very same office), waiting in the waiting lobby, then waiting in the actual waiting room, and then driving to the pharmacy and waiting there for 20 mins, then driving back home. I will sooo pay the copay for this from now on!! Thank you Amwell for this service you’ve just made being sick a little less miserable!
  • Convenient but... Mar 25, 2018

    By Ajcardiff
    I was away from home and miserable with a cold that had gone into my ears. I knew that if I went to urgent care the visit would be $100 and they’d just tell me to wait it out because it wasn’t infected yet. As I thought the Dr. I spoke with here said just that and didn’t prescribe an anti biotic. but was able to call in a steroid and only cost me $40 for the visit. My own Doc. Costs me $150 a visit so I don’t even go there. I rated this app a 4 because there are 2 things I don’t like. One the dr had a slight accent that was a tiny bit hard to understand and two I wish they checked back in 3 days to see if symptoms have lessened or there was a way to ask the dr. A question that I missed when I was on the phone with her. Otherwise is has been a good option for my budget.
  • First time user Nov 28, 2019

    By amandacherald
    It was helpful to be able to use this service to speak with a provider from home on the eve of a major holiday. However, I would recommend instead of the long wait (when we originally started the process there was one patient ahead of my daughter, but by the time we were registered there were three patients ahead of her which resulted in at least a 45 minute wait) that the service offer the option of a call back to your number when the physician is available.
  • iPad app worked well Dec 4, 2018

    By RappAeterMan
    I very much enjoyed my first telemedicine experience using my iPad. I did experience two times during the course of my visit where the audio and video froze for approximately 12 - 20 seconds. But when it resumed it performed as expected. On my second telemedicine visit for a follow up appointment, my iPad died. I should have checked my battery status beforehand and should have plugged it in to power. After my iPad came back up, I had to re-complete the check-in process steps again but I had expected that.
  • Don’t waste your time or money Feb 6, 2019

    By The_swamp_thing
    Couldn’t connect to the doctor, who just kept saying hello. After the video chat disconnected, I was charged for the “visit.” I called back in and they sent off a request to have it resolved. They offered to transfer me to a doctor on the phone. I accepted and was given a diagnosis and prescription. Walgreens never got the prescription that the doctor told me would be there within an hour. I called in again, and they created another ticket and said it could be up to four hours to resolve. I did this because it is supposed to be convenient. It would have been less easier to go to a brick and mortar clinic. I tried the service because I’m out of town for business travel. Way to disappoint, Amwell.
  • Connection problems, but great doc Feb 6, 2020

    By Jennycb92
    There was only one available provider and she had six patients waiting, took over an hour. When I finally connected, the app quit out on me instantly and I had to go back in and start over. Thankfully the wait was shorter by then but still very disappointing. The NTN assisting the doc would come into the waiting room and send a text but left immediately after so there was no option to respond. Quite weird, seems like a glitch. Aside from the platform logistics, the provider I saw was extremely helpful and it was a quick visit. Luckily I was just hanging out on my couch watching TV so not in a huge hurry.
  • Mar 21, 2021

    By Dan Reusser
    The app was good, dr was friendly. Just an ear infection i wanted some meds. Doctor said i should go to in person urgent care. Then why did the hell did i waste 80$ and use amwell?????
  • Jan 26, 2021

    By Emmie Lopez
    The app and service is great, as long as you're paying. I didn't need to continue using the service so I canceled after talking to the doctor and getting the help I needed. However, the pharmacy didn't get my prescription order, and Amwell support refuses to give it to me unless I start my membership again. That seems shady to me. I paid for a service and received it, but didn't get to retrieve the solution (prescription), which was the reason I signed up in the first place.
  • Buggy and poor usability testing Feb 28, 2018

    By High standards developer
    The keyboard for everything in the app has no autocorrection. The video feed dropped out a couple times. No feature to add an appointment to your phone’s calendar. When it asked me if I wanted to share my Apple Health information with my physician, I said yes. It then hung for a while, spinning an indicator. My screen turned off. I went to unlock my phone, and all the progress I had made on my preappointment information disappeared. I went through this process 3 times before I got fed up and told it to not share my Apple Health info. I was almost late to my appointment because of that. Doctor on Demand is a better app in my opinion, but I appreciate the attempt at Apple Health integration. It feels futuristic. But man, they need to fix these bugs, and enable autocorrect for the keyboard. It’s infuriating.
  • The idea is great, but they have some kinks to work out. Apr 11, 2018

    By <3wwf:)
    Cheap and fast internet health is a break through. However this isn’t the only option. Next time a doctor is no longer available for services, the patient should be notified. Instead I found out when I couldn’t get a refill of antidepressants, being forced to come off without tapering. Amwells customer service has no plan for that scenario, or their service department isn’t aware of it. While I noticed this isn’t particularly an ‘at fault’ issue. They were not able to help in something serious that had their name on it. Please fix this kink so no one else has to feel like admitting themselves to the hospital because communication wasn’t established and protocol wasn’t in place. Thanks.
  • Asks questions before using app Nov 20, 2018

    By Pretti_shell
    I used it for the 1st time today. The doctor told me he could do Anything for me because he cannot prescribe certain meds and cannot request for labs. so his 6 mins was just telling what I can do on the app. Unfortunately I was still charged copay. The doctor clearly wrote In the report he couldn’t do anything for me and I was still charged. I spoke to Amwell reps 2x before using apps to let them know I was new with online docs and I wanted to know more but no one mentioned anything about the limitations on the doctor. So sad poor customer service!!! Research your doctor’s also
  • Apr 3, 2021

    By Nick p
    Every update makes the app worse. Can't find insurance, can't see or hear doctor, can't leave doctor reviews anymore, doctors seem to be rood a lot. Very frustrating.
  • 1 no show, 2 cancellations, unacceptable Apr 16, 2018

    By Justroo
    Let’s pretend you’re in need of professional help but can’t get to see a same day doctor. That’s my situation, no thanks to this lousy experience trying to secure an appointment on AmWell. The app earns 3 strikes. I deducted 3 stars, assuming everything would have gone excellent had it worked. AmWell offers no explanation or specifics to me on why the 2cancellations or 1 no show. They just give a customer service number to reschedule. Perhaps it was unfortunate timing and luck but that shouldn’t matter. When AmWell offers a professional patient care service, three chances is enough to judge it by. My first doctor wasn’t online (or didn’t pay attention) and I waited 30 minutes before logging off with no consult. The next appointment cancelled the morning of, which at least allowed me time to find another slot for the same day. 10 mins before my third appointment I received a cancellation alert. This is akin to a Skype consultation and I can guess it would be ideal you need a care ASAP. Don’t get your hopes up, though. Any patient would get discouraged after three failed attempts to get help. Not a good start!
  • Tried all day to get an appt Mar 20, 2020

    By Pregosocal
    Yes I know things are not normal with COVID-19. But I have literally been trying for 8 solid hours to get a visit. First selected the “call me” option. Three hours later I got a call that said “the provider declined your appt” and transferred me to customer service. I waited a few minutes and hung up. Tried again and the app randomly kicked me out at one point. No clue what happened but I was 7th in line and then I was out. Went back again, waited another two hours and was down to 5th in line and suddenly it hung there for over 1/2 an hour. This app is not well designed. It apparently puts you in line with a specific provider instead of just giving you first available. If that provider goes on break or leaves apparently you are out of luck?? Also you have to keep the app open which is incredibly annoying. Probably fine with low wait times if it’s a few minutes but definitely not when you are waiting for hours. So. Frustrating.
  • Apr 9, 2021

    By K A T
    App keeps crashing. I need to see my therapist. This sucks. What if someone was snowballing into a crisis situation and needed to talk? I'm pretty annoyed.
  • Jan 27, 2021

    By Ryan Hubble
    This app is going downhill. Tried to submit an appointment and there were no available slots until December 16, 2021. I then tried to message their "digital receptionist” in the app to confirm if that was accurate and got an error saying the message couldn't be sent. Makes the app pretty useless as I can't wait 11 months to see a doctor.
  • Hold times are ridiculous Mar 24, 2020

    By Cushh
    We requested an appointment at 8:30am. It said we’d receive a phone call. 2:30pm comes around and no phone call, although there aren’t that many patients waiting for an appointment. You can’t even try to request for another appointment because it just says that you are either in a call already or about to receive a call. So, I call their support line and wait 25 minutes before someone answers. Then she just sends me straight tech support and I wait another 10 minutes before someone answers. They can’t even do anything about it until they put a ticket in and then someone goes in to fix my issue. They couldn’t tell me how long this would take or if it would even be today. He tells me that most doctors are only accepting video calls so phone calls can take hours, yet, the app mentions absolutely nothing about it.
  • Scam don’t pay them Feb 2, 2020

    By amnothappyatall
    I was charged, told they sent in a script for me several times after paying my $64 appt. They told me they called my local pharmacy and the pharmacy only answers the phone and voicemail between certain hours, 1 and again at 5 PM (not true). They stated they sent a paper fax over. All scripts are sent through an electronic fax now, my pharmacy told me, so they could not have sent a fax to any fax machine at their location via old fax style. My pharmacy stated no one leaves messages because they do not have a voicemail service, it rings to front of store which then continues ringing until answered during business hours. When I clicked on my own prescription to bring in within app, it disappeared instantly. This is a complete scam and way to take personal, and financial information. Take the app off of your phones!!! This is a waste of money, illegal at best, and stupid of me to have used
  • SCAM Oct 1, 2018

    By Sam_Ruger
    My boyfriend used this service because he had a skin issue that he needed an antibiotic for. He’s had this issue before and has received an antibiotic in the past. He figured since he already has a documented diagnosis, it would be easy and more cost effective to use this service and get the antibiotic prescribed. The dr spoke to him for a total of 5 minutes and told him he needed to go see Urgent Care. Okay but when he asked if he would still be charged the $69 even though the dr didn’t really do anything, the dr told him yes! So now we’re out $69 for a dr to tell him he needs to go to Urgent Care which is going to cost another $170??? What’s the point of even using this service. DON’T USE UNLESS YOU WANT TO PAY EXTRA AND JUST END UP GOING TO URGENT CARE ANYWAY. What horrible service this company provides. 5 minutes for $69. Disgusting!
  • Never worked for me May 7, 2020

    By Has been norton lover
    My doctor’s office set up a virtual Appt. I downloaded the app on my phone. Apparently I was only supposed to use the link in the email and not download the app. When I tried to login thru the app, it said my email was already being used (I never used the app or website before). I tried to login thru the email link and it kept sending me into the app which I couldn’t login to. I tried to uninstall the app and use the email link but it kept trying to open the uninstalled app instead of just letting me open in the webpage. When I was finally able to get in through the app the video kept trying to connect but just timed out. Later my doctor said she could see me in the waiting room but I couldn’t see or hear her. She ended up just calling me on the good old reliable phone
  • Amwell is a waste of time! Feb 18, 2020

    By DianaBmann
    I know what I have and how it needs treated. If I don’t treat, I end up worse off and sometimes in the hospital. Amwell provider would not listen, would not give antibiotics and what he wrote about me was a joke. Totally inaccurate. It would be so much easier to get my prescription online but this is simply a waste of valuable time and money. I will NOT do this again. If your so called doctors will not prescribe medicine you should say that up front so we know it is an information only call! Us poor people who do not abuse prescriptions are not being treated. The cost in the long run is more for insurance to pay and I am sick for months waiting for some “doctor” to listen or it gets to the point of turning into some that requires hospitalization. How is this helpful or right for patients?

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