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Amwell: Doctor Visits 24/7

Amwell: Doctor Visits 24/7

American Well

See a doctor anytime. Doctors are available 24/7, no appointment needed.

4.7 Ratings 33K+ Reviews 1M+ Downloads
Featured on Best 10 Online Doctors & Telemed Apps

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About Amwell: Doctor Visits 24/7

See a doctor anytime. Doctors are available 24/7, no appointment needed.
see more about Amwell: Doctor Visits 24/7

Ratings & Reviews

4.7
32.9K+ Ratings
  1. 5
    88+%
  2. 4
    5+%
  3. 3
    1+%
  4. 2
    1+%
  5. 1
    5+%
Write a Review
  • Extremely Happy w/ This Service Feb 8, 2018

    By SinceritySpeaks
    OMG!!! I was super hesitant to try this service but didn’t feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it’s usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don’t have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!
    more
  • Feb 2, 2021

    By Im gone tell it!!
    Fast and easy!!! I've seen 2 doctors so far the last one being Cynthia which was a VERY nice doctor. She knows exactly what she's talking about an listens to you... I recommend Amwell.. If u can't get out or not feeling too good and don't have any transportation this is who you go to!
    more
  • Dr. Gray May 9, 2020

    By Cheese mic muffin
    My Dr. was very nice and professional. Because of the photos I took he was able to diagnose my pink eye in 5 minutes. He was quick and to the point, I really liked him. This service is awesome for issues like Pink Eye, because it made it possible for me to be seen by a Physician, without having to risk the Dr’s. Office during the Coronavirus outbreak. I would recommend this service for a number of conditions that are fairly minor, or even to do a coronavirus screening. However, if I was having any serious symptoms I would just go to the ER, less serious but bad enough-Instacare. Pink Eye is very contagious, and like coronavirus, it isn’t something I want to spread. I hope this type of service grows in order to eliminate the need for going to the Dr’s office, especially when you you aren’t very contagious. Pink Eye has made me feel self conscious, it hurts, and I don’t want to keep my eyes open. I think this is a great way to get screened for covid-19 also, cutting down the unnecessary spread so we can all be more safe.
    more
  • Such a great experience Aug 13, 2019

    By Dikaybe
    This makes such a difference to me! I used to put off having to go to the doctors for infections because of the hassle it was and during a time when I wasn’t feeling well to begin with. Amwell was so easy to use, so fast, and the experience with the doctor was great. The doctor asked all of the right questions to make sure everything was covered and was easily able to gauge my own familiarity with my condition (something I’ve dealt with chronically) and addressed me in the most fitting manner. There have been countless times in the past I’d suffered through having an infection until it became so bad I needed immediate treatment, all because I wanted to avoid having to go into a doctors office, take 2 hours to be seen for 5 minutes, then give a lab specimen, all so I could get the antibiotic I already knew I needed. Thank goodness for Amwell. This service truly makes a difference in our population’s overall health and well-being.
    more
  • Feb 23, 2021

    By Emily Gehring
    This is well worth the download to keep yourself healthy the doctors are awesome and very knowledgeable about Current financial issues and how to be able to afford Healthcare
  • App good, not so much on provider Dec 3, 2019

    By Yeliah2018
    The app was fine, but the provider I got the app chose because I wanted to see the soonest doctor available. The doctor was kind of not the friendliest of people but I guess that’s ok, I don’t know what kind of day he was having. He had an accent and that was kind of hard for me to understand but maybe my American accent was hard for him to understand too. Anyway, I listed in the app I am allergic to penicillin. During the video chat he also asked me my allergies and I stated penicillin. He ended up prescribing me augmentin. When I called the pharmacy to see if they received the script she said yes but asked me if I told him my allergy. I said yes and she said well you can’t take augmentin, it’s a form of penicillin. She knew that but I wondered why he didn’t? There was no way for her to call him back so I had to contact Amwells customer service. About 4 hours later, after my pharmacy closed, an Amwell rep told me they could t get ahold of the doctor and offered for me to see him again for free or see another provider for free. Initially I chose another provider but later decided to email them and just ask them for a refund instead. I’m new to this tell doctor thing and it just kind of worried me to not know if what one of their providers are prescribing me is okay for me to take or not. The Amwell customer service reps were great though.
    more
  • Jan 26, 2021

    By Emmie Lopez
    The app and service is great, as long as you're paying. I didn't need to continue using the service so I canceled after talking to the doctor and getting the help I needed. However, the pharmacy didn't get my prescription order, and Amwell support refuses to give it to me unless I start my membership again. That seems shady to me. I paid for a service and received it, but didn't get to retrieve the solution (prescription), which was the reason I signed up in the first place.
    more
  • 1 no show, 2 cancellations, unacceptable Apr 16, 2018

    By Justroo
    Let’s pretend you’re in need of professional help but can’t get to see a same day doctor. That’s my situation, no thanks to this lousy experience trying to secure an appointment on AmWell. The app earns 3 strikes. I deducted 3 stars, assuming everything would have gone excellent had it worked. AmWell offers no explanation or specifics to me on why the 2cancellations or 1 no show. They just give a customer service number to reschedule. Perhaps it was unfortunate timing and luck but that shouldn’t matter. When AmWell offers a professional patient care service, three chances is enough to judge it by. My first doctor wasn’t online (or didn’t pay attention) and I waited 30 minutes before logging off with no consult. The next appointment cancelled the morning of, which at least allowed me time to find another slot for the same day. 10 mins before my third appointment I received a cancellation alert. This is akin to a Skype consultation and I can guess it would be ideal you need a care ASAP. Don’t get your hopes up, though. Any patient would get discouraged after three failed attempts to get help. Not a good start!
    more
  • Tried all day to get an appt Mar 20, 2020

    By Pregosocal
    Yes I know things are not normal with COVID-19. But I have literally been trying for 8 solid hours to get a visit. First selected the “call me” option. Three hours later I got a call that said “the provider declined your appt” and transferred me to customer service. I waited a few minutes and hung up. Tried again and the app randomly kicked me out at one point. No clue what happened but I was 7th in line and then I was out. Went back again, waited another two hours and was down to 5th in line and suddenly it hung there for over 1/2 an hour. This app is not well designed. It apparently puts you in line with a specific provider instead of just giving you first available. If that provider goes on break or leaves apparently you are out of luck?? Also you have to keep the app open which is incredibly annoying. Probably fine with low wait times if it’s a few minutes but definitely not when you are waiting for hours. So. Frustrating.
    more
  • Jan 17, 2021

    By Phillip Turner
    Basically an app to purchase a doctors note for work or school. The doctors or nurse practitioners seem terrified to write any prescription that isn't OTC. I deleted it.
  1. Bring the waiting room to your living room! Review profiles and choose the doctor who appeals to you, then get seen in minutes, all by mobile device
  2. Get immediate help for high blood pressure, migraines, sinus infection, pink eye, insomnia, anxiety/depression, cold/flu, allergies, and more
  3. Late at night or on your lunch break? Talk to a healthcare professional 24/7 and get the help you need, wherever you happen to be

Reviewed by Laura S on December 20, 2017

  • Extremely Happy w/ This Service Feb 8, 2018

    By SinceritySpeaks
    OMG!!! I was super hesitant to try this service but didn’t feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it’s usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don’t have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!
    more
  • Feb 2, 2021

    By Im gone tell it!!
    Fast and easy!!! I've seen 2 doctors so far the last one being Cynthia which was a VERY nice doctor. She knows exactly what she's talking about an listens to you... I recommend Amwell.. If u can't get out or not feeling too good and don't have any transportation this is who you go to!
    more
  • Dr. Gray May 9, 2020

    By Cheese mic muffin
    My Dr. was very nice and professional. Because of the photos I took he was able to diagnose my pink eye in 5 minutes. He was quick and to the point, I really liked him. This service is awesome for issues like Pink Eye, because it made it possible for me to be seen by a Physician, without having to risk the Dr’s. Office during the Coronavirus outbreak. I would recommend this service for a number of conditions that are fairly minor, or even to do a coronavirus screening. However, if I was having any serious symptoms I would just go to the ER, less serious but bad enough-Instacare. Pink Eye is very contagious, and like coronavirus, it isn’t something I want to spread. I hope this type of service grows in order to eliminate the need for going to the Dr’s office, especially when you you aren’t very contagious. Pink Eye has made me feel self conscious, it hurts, and I don’t want to keep my eyes open. I think this is a great way to get screened for covid-19 also, cutting down the unnecessary spread so we can all be more safe.
    more
  • Such a great experience Aug 13, 2019

    By Dikaybe
    This makes such a difference to me! I used to put off having to go to the doctors for infections because of the hassle it was and during a time when I wasn’t feeling well to begin with. Amwell was so easy to use, so fast, and the experience with the doctor was great. The doctor asked all of the right questions to make sure everything was covered and was easily able to gauge my own familiarity with my condition (something I’ve dealt with chronically) and addressed me in the most fitting manner. There have been countless times in the past I’d suffered through having an infection until it became so bad I needed immediate treatment, all because I wanted to avoid having to go into a doctors office, take 2 hours to be seen for 5 minutes, then give a lab specimen, all so I could get the antibiotic I already knew I needed. Thank goodness for Amwell. This service truly makes a difference in our population’s overall health and well-being.
    more
  • Feb 23, 2021

    By Emily Gehring
    This is well worth the download to keep yourself healthy the doctors are awesome and very knowledgeable about Current financial issues and how to be able to afford Healthcare
  • Dec 31, 2020

    By Sherri O
    Pretty straightforward. Make sure to have a good wifi connection. Unfortunately where I live, we don't have great internet.
  • Convenient but... Mar 25, 2018

    By Ajcardiff
    I was away from home and miserable with a cold that had gone into my ears. I knew that if I went to urgent care the visit would be $100 and they’d just tell me to wait it out because it wasn’t infected yet. As I thought the Dr. I spoke with here said just that and didn’t prescribe an anti biotic. but was able to call in a steroid and only cost me $40 for the visit. My own Doc. Costs me $150 a visit so I don’t even go there. I rated this app a 4 because there are 2 things I don’t like. One the dr had a slight accent that was a tiny bit hard to understand and two I wish they checked back in 3 days to see if symptoms have lessened or there was a way to ask the dr. A question that I missed when I was on the phone with her. Otherwise is has been a good option for my budget.
    more
  • First time user Nov 28, 2019

    By amandacherald
    It was helpful to be able to use this service to speak with a provider from home on the eve of a major holiday. However, I would recommend instead of the long wait (when we originally started the process there was one patient ahead of my daughter, but by the time we were registered there were three patients ahead of her which resulted in at least a 45 minute wait) that the service offer the option of a call back to your number when the physician is available.
    more
  • iPad app worked well Dec 4, 2018

    By RappAeterMan
    I very much enjoyed my first telemedicine experience using my iPad. I did experience two times during the course of my visit where the audio and video froze for approximately 12 - 20 seconds. But when it resumed it performed as expected. On my second telemedicine visit for a follow up appointment, my iPad died. I should have checked my battery status beforehand and should have plugged it in to power. After my iPad came back up, I had to re-complete the check-in process steps again but I had expected that.
    more
  • Don’t waste your time or money Feb 6, 2019

    By The_swamp_thing
    Couldn’t connect to the doctor, who just kept saying hello. After the video chat disconnected, I was charged for the “visit.” I called back in and they sent off a request to have it resolved. They offered to transfer me to a doctor on the phone. I accepted and was given a diagnosis and prescription. Walgreens never got the prescription that the doctor told me would be there within an hour. I called in again, and they created another ticket and said it could be up to four hours to resolve. I did this because it is supposed to be convenient. It would have been less easier to go to a brick and mortar clinic. I tried the service because I’m out of town for business travel. Way to disappoint, Amwell.
    more
  • Connection problems, but great doc Feb 6, 2020

    By Jennycb92
    There was only one available provider and she had six patients waiting, took over an hour. When I finally connected, the app quit out on me instantly and I had to go back in and start over. Thankfully the wait was shorter by then but still very disappointing. The NTN assisting the doc would come into the waiting room and send a text but left immediately after so there was no option to respond. Quite weird, seems like a glitch. Aside from the platform logistics, the provider I saw was extremely helpful and it was a quick visit. Luckily I was just hanging out on my couch watching TV so not in a huge hurry.
    more
  • Jan 26, 2021

    By Emmie Lopez
    The app and service is great, as long as you're paying. I didn't need to continue using the service so I canceled after talking to the doctor and getting the help I needed. However, the pharmacy didn't get my prescription order, and Amwell support refuses to give it to me unless I start my membership again. That seems shady to me. I paid for a service and received it, but didn't get to retrieve the solution (prescription), which was the reason I signed up in the first place.
    more
  • Jan 17, 2021

    By Phillip Turner
    Basically an app to purchase a doctors note for work or school. The doctors or nurse practitioners seem terrified to write any prescription that isn't OTC. I deleted it.
  • Buggy and poor usability testing Feb 28, 2018

    By High standards developer
    The keyboard for everything in the app has no autocorrection. The video feed dropped out a couple times. No feature to add an appointment to your phone’s calendar. When it asked me if I wanted to share my Apple Health information with my physician, I said yes. It then hung for a while, spinning an indicator. My screen turned off. I went to unlock my phone, and all the progress I had made on my preappointment information disappeared. I went through this process 3 times before I got fed up and told it to not share my Apple Health info. I was almost late to my appointment because of that. Doctor on Demand is a better app in my opinion, but I appreciate the attempt at Apple Health integration. It feels futuristic. But man, they need to fix these bugs, and enable autocorrect for the keyboard. It’s infuriating.
    more
  • The idea is great, but they have some kinks to work out. Apr 11, 2018

    By <3wwf:)
    Cheap and fast internet health is a break through. However this isn’t the only option. Next time a doctor is no longer available for services, the patient should be notified. Instead I found out when I couldn’t get a refill of antidepressants, being forced to come off without tapering. Amwells customer service has no plan for that scenario, or their service department isn’t aware of it. While I noticed this isn’t particularly an ‘at fault’ issue. They were not able to help in something serious that had their name on it. Please fix this kink so no one else has to feel like admitting themselves to the hospital because communication wasn’t established and protocol wasn’t in place. Thanks.
    more
  • Asks questions before using app Nov 20, 2018

    By Pretti_shell
    I used it for the 1st time today. The doctor told me he could do Anything for me because he cannot prescribe certain meds and cannot request for labs. so his 6 mins was just telling what I can do on the app. Unfortunately I was still charged copay. The doctor clearly wrote In the report he couldn’t do anything for me and I was still charged. I spoke to Amwell reps 2x before using apps to let them know I was new with online docs and I wanted to know more but no one mentioned anything about the limitations on the doctor. So sad poor customer service!!! Research your doctor’s also
    more
  • App good, not so much on provider Dec 3, 2019

    By Yeliah2018
    The app was fine, but the provider I got the app chose because I wanted to see the soonest doctor available. The doctor was kind of not the friendliest of people but I guess that’s ok, I don’t know what kind of day he was having. He had an accent and that was kind of hard for me to understand but maybe my American accent was hard for him to understand too. Anyway, I listed in the app I am allergic to penicillin. During the video chat he also asked me my allergies and I stated penicillin. He ended up prescribing me augmentin. When I called the pharmacy to see if they received the script she said yes but asked me if I told him my allergy. I said yes and she said well you can’t take augmentin, it’s a form of penicillin. She knew that but I wondered why he didn’t? There was no way for her to call him back so I had to contact Amwells customer service. About 4 hours later, after my pharmacy closed, an Amwell rep told me they could t get ahold of the doctor and offered for me to see him again for free or see another provider for free. Initially I chose another provider but later decided to email them and just ask them for a refund instead. I’m new to this tell doctor thing and it just kind of worried me to not know if what one of their providers are prescribing me is okay for me to take or not. The Amwell customer service reps were great though.
    more
  • 1 no show, 2 cancellations, unacceptable Apr 16, 2018

    By Justroo
    Let’s pretend you’re in need of professional help but can’t get to see a same day doctor. That’s my situation, no thanks to this lousy experience trying to secure an appointment on AmWell. The app earns 3 strikes. I deducted 3 stars, assuming everything would have gone excellent had it worked. AmWell offers no explanation or specifics to me on why the 2cancellations or 1 no show. They just give a customer service number to reschedule. Perhaps it was unfortunate timing and luck but that shouldn’t matter. When AmWell offers a professional patient care service, three chances is enough to judge it by. My first doctor wasn’t online (or didn’t pay attention) and I waited 30 minutes before logging off with no consult. The next appointment cancelled the morning of, which at least allowed me time to find another slot for the same day. 10 mins before my third appointment I received a cancellation alert. This is akin to a Skype consultation and I can guess it would be ideal you need a care ASAP. Don’t get your hopes up, though. Any patient would get discouraged after three failed attempts to get help. Not a good start!
    more
  • Tried all day to get an appt Mar 20, 2020

    By Pregosocal
    Yes I know things are not normal with COVID-19. But I have literally been trying for 8 solid hours to get a visit. First selected the “call me” option. Three hours later I got a call that said “the provider declined your appt” and transferred me to customer service. I waited a few minutes and hung up. Tried again and the app randomly kicked me out at one point. No clue what happened but I was 7th in line and then I was out. Went back again, waited another two hours and was down to 5th in line and suddenly it hung there for over 1/2 an hour. This app is not well designed. It apparently puts you in line with a specific provider instead of just giving you first available. If that provider goes on break or leaves apparently you are out of luck?? Also you have to keep the app open which is incredibly annoying. Probably fine with low wait times if it’s a few minutes but definitely not when you are waiting for hours. So. Frustrating.
    more
  • Oct 31, 2020

    By Juliane S
    It was okay on my first visit, but ever since then it's been awful. I had my initial appt, he gave me a prescription and said to msg him in 2 wks. I try to msg him 2 wks later but turns out the drs can turn their messages off and you have to set a new appt. I don't have the money for that ($125/appt). Today I had an appt at 11, he changed it twice overnight to 10am, and I missed it (I work late hours). Now I have a notice saying they have a 24 hr cancellation policy & $40 charge? Not my fault!!
    more
  • Hold times are ridiculous Mar 24, 2020

    By Cushh
    We requested an appointment at 8:30am. It said we’d receive a phone call. 2:30pm comes around and no phone call, although there aren’t that many patients waiting for an appointment. You can’t even try to request for another appointment because it just says that you are either in a call already or about to receive a call. So, I call their support line and wait 25 minutes before someone answers. Then she just sends me straight tech support and I wait another 10 minutes before someone answers. They can’t even do anything about it until they put a ticket in and then someone goes in to fix my issue. They couldn’t tell me how long this would take or if it would even be today. He tells me that most doctors are only accepting video calls so phone calls can take hours, yet, the app mentions absolutely nothing about it.
    more

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