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Amex

Amex

American Express

Find savings, explore rewards, and manage your Amex account on the go.

4.9 Ratings 2M+ Reviews 5M+ Downloads

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About Amex

Find savings, explore rewards, and manage your Amex account on the go.
see more about Amex

Ratings & Reviews

4.9
1.8M+ Ratings
  1. 5
    91+%
  2. 4
    6+%
  3. 3
    1+%
  4. 2
    0+%
  5. 1
    1+%
Write a Review
  • Application of Payments on Account May 19, 2020

    By JP Jordan
    The AMEX app and the AMEX web site are easy to use, quick, easily accessible and promptly and accurately reflect all purchase activity. Very worthwhile. Which makes it particularly exasperating when payments are not applied to the account promptly. I make payments via automated debit to my bank account, either scheduled via AutoPay or on a one-off basis. The payments are invariably charged to my bank account well before they are credited to my AMEX account. At the end of the billing cycle, I sometimes (alternate months) like the account balance reported to the credit reporting agencies to be zero. When there have been charges to the account, and I pay on the last or second last day of the cycle, the payment does not get reflected sometimes for 2 days, which leaves an account balance over the end of the billing cycle. That really annoys me. And it is quite odd, since many times charges are applied to the account before I even get to the car after leaving the store. Maybe you can fix this - it’s ridiculous.
    more
  • Feb 8, 2021

    By David Sadoff
    Amex has always had some of the best credit card rewards, for a variety of purchase types. The app is fluid, intuitive, and seamless, with an easy payment interface and extensive control over notifications and settings. Even despite higher than average annual fees, if you properly match your purchasing habits to the right Amex card, you will earn significantly more in credit card rewards than with other cards. The app makes it convenient to pursue those Amex advantages on mobile devices.
    more
  • Great App, but don’t stop there. Jul 31, 2020

    By Not_Kidding
    A few things I could mention that could bring this app to 5 stars - I would integrate apples current FaceID update to allow for pin entry when it detects a mask. Currently, the app will simply say that “faceID is not detected” it’s something small that can make a huge difference because I’d rather not take off my mask in stores when I want to get into my app, and I’m sure I speak for many people when I say entering and remembering passwords are tedious. Additionally, I would update your app to allow for dispute submissions, status and resolution directly on the app instead of having to clog up your chat. It’s available on your website, just port it over to the app. Finally, I would put something to allow for better reward tracking and pending rewards on the app itself instead of having to go on your website. Additionally, I know this is probably more a hit on Delta and not American Express, but you do have a partnership with their Credit Cards so, have better communication with them and their/your cards. It gets annoying when I have to flip flop between apps and websites to see and track my rewards. Finally you could have a kind of Minimum balance calculator for the Pay it Plan it. Sometimes I’m scared to use Plan it because Im scared my next months minimum due will go from 35 to 350. ...which is fine, id just appreciate the heads up when/if it happens.
    more
  • Mar 1, 2021

    By Damion Walters
    Awesome app. Very user friendly. It would be great if they added the ability to check your AMEX personal savings account and transfer money to and from that account via this app. Overall no complaints!
  • Rewards redemption is laborious Jun 11, 2018

    By Visitor from Lansdale
    I am a customer of Amex since 2005 (could be a year earlier or later). Those days, Amex was the cool card that broke boundaries when compared to the cards of its time. Very attractive then. Today, especially after the Costco fallout (which I assumed was a match made in heaven), I never left either Costco or Amex as a faithful customer. Costco more or less has retained its charming business practices to keep us motivated. Amex on the other hand has been slipping really bad. The worst experience I face now is redemption of the reward dollars to my credit card account. Multiple days chatting with their online staff who takes as much as 5 minutes to reply back to you (try keeping yourself motivated to chat and hold your phone from locking your Amex app out), I am still not able to get the money transferred within their system from the rewards bucket to the credit card bucket. With banks like CitiBank and CaptialOne with their one press transfer and customer services, what happened to Amex?
    more
  • Absolutely horrible app when it comes to rewards Jul 26, 2019

    By PhilipNTx
    So technology should make our lives easier, but American express has found a way to make it worse. I redeemed points for gift cards through the app, but trying to use them is just utterly ridiculous. First, you can’t even get to the cards without providing information that is on your AMEX card itself. So even though you have securely logged in to the app, you still have to do more. So if you’re not carrying your AMEX card with you, you can’t use the gift card. Navigating to the cards takes forever. I’m sure everyone is familiar with the phrase “it isn’t rocket science.” But apparently this is! Whether used or not the cards stay in my view, so I have no idea which ones I have used. And to determine the balance, American Express sends you to the vendor’s website, which is not at all helpful. That site asks you for the gift card number and PIN, so you have to go back to the American Express app, write these numbers down, then go back to the vendor site again. Now think of doing all of this while you’re standing at the checkout line at Home Depot with people waiting in line behind you for you to get this done! And forget trying to resolve this in the app through chat. Chat is just another word for we’re not going to listen to you but instead will send you links to FAQ sites. This has got to be one of the worst customer service experiences I’ve had with an app and the corresponding credit card company.
    more
  • Disappointed Jul 3, 2020

    By KNG15$
    Imagine your account being paid off; and to get a random email stating they have received your info at a location you’re not at; but still has given you the charge. You call to only find out there’s been a fraudulent charge added to your account. Once you report it and discover the location and know for fact they couldn’t have checked you in because you’re home. And have been home for over four months. Makes you suspicious about how people can charge a card with no valid id. And now you have to wait until the investigation is completed before they will remove it. Is not a great feeling. It actually makes me a bit nervous due to the fact I am closing on my home and when I mention this to the credit department they state oh they can’t do anything about it. Well now this reflects my credit report and everything I work so hard for. Not making me happy one bit. I don’t know if I will ever travel and use this card again. Knowing that locations can take your info and their computers can just charge people at random for a stay they were not at. As well as the fact that they leave it on your account and knowing you’re not present don’t remove it.
    more
  • Feb 17, 2021

    By Marina Scarth
    I was excited when I saw the app also show me my Amex savings, but it seems the latest update removed that feature! Pretty disappointed that I can't see all my accounts in one place. Add the savings account back and I'll update to 5 stars.
    more
  • Irritated Nov 21, 2020

    By trifoldboard
    For more than 20 years I have been a good customer - I have used my card almost exclusively and paid my bills. I’ve spent more thousands than I can imagine. Due to COVID I lost much of my salary as my husband was leaving me. I fell a month behind and made a temporary payment arrangement. Sold the house to pay bills because I’m the kind of person who does that. Paid off the loan and credit card a month ago but was still showing my account was still showing suspended. Called and they said I had to wait to the next billing cycle. Bogus. Next cycle comes and I am still suspended, yet I get charged $160 for the annual fee. I chatted and they tell me to call the line I already called and wasn’t helpful. I call and get told by the automation that I can charge, but I just tried and my card declined. Very much regret that I just paid that fee or I would be cancelling the card right now. I get it...I made a late payment, but now I’m back on my feet after a brief delay as o figured things out, my salary is fully restored and I’ve recovered from my financial difficulty and you’re losing a customer. I’ll keep the card open because I am buying a new house and done want to show a recently closed account but I will cancel next year and you will have lost a loyal customer.
    more
  • Feb 28, 2021

    By James Donaldson
    I pay a lot of my bills at night. Dark mode would be a wonderful feature to see added. Please consider doing so. At least an option for those of us more likely to use the app in a dark room. Thank you.

No reviews available

  • Application of Payments on Account May 19, 2020

    By JP Jordan
    The AMEX app and the AMEX web site are easy to use, quick, easily accessible and promptly and accurately reflect all purchase activity. Very worthwhile. Which makes it particularly exasperating when payments are not applied to the account promptly. I make payments via automated debit to my bank account, either scheduled via AutoPay or on a one-off basis. The payments are invariably charged to my bank account well before they are credited to my AMEX account. At the end of the billing cycle, I sometimes (alternate months) like the account balance reported to the credit reporting agencies to be zero. When there have been charges to the account, and I pay on the last or second last day of the cycle, the payment does not get reflected sometimes for 2 days, which leaves an account balance over the end of the billing cycle. That really annoys me. And it is quite odd, since many times charges are applied to the account before I even get to the car after leaving the store. Maybe you can fix this - it’s ridiculous.
    more
  • Feb 8, 2021

    By David Sadoff
    Amex has always had some of the best credit card rewards, for a variety of purchase types. The app is fluid, intuitive, and seamless, with an easy payment interface and extensive control over notifications and settings. Even despite higher than average annual fees, if you properly match your purchasing habits to the right Amex card, you will earn significantly more in credit card rewards than with other cards. The app makes it convenient to pursue those Amex advantages on mobile devices.
    more
  • Mar 1, 2021

    By Damion Walters
    Awesome app. Very user friendly. It would be great if they added the ability to check your AMEX personal savings account and transfer money to and from that account via this app. Overall no complaints!
  • Rewards redemption is laborious Jun 11, 2018

    By Visitor from Lansdale
    I am a customer of Amex since 2005 (could be a year earlier or later). Those days, Amex was the cool card that broke boundaries when compared to the cards of its time. Very attractive then. Today, especially after the Costco fallout (which I assumed was a match made in heaven), I never left either Costco or Amex as a faithful customer. Costco more or less has retained its charming business practices to keep us motivated. Amex on the other hand has been slipping really bad. The worst experience I face now is redemption of the reward dollars to my credit card account. Multiple days chatting with their online staff who takes as much as 5 minutes to reply back to you (try keeping yourself motivated to chat and hold your phone from locking your Amex app out), I am still not able to get the money transferred within their system from the rewards bucket to the credit card bucket. With banks like CitiBank and CaptialOne with their one press transfer and customer services, what happened to Amex?
    more
  • Overall a good helpful app Aug 4, 2019

    By GrandmaKassie
    The AMEX app is one I use regularly. I like the one-stop “shopping” in that I can check my current balance, confirm valid purchased, etc. However, I find it difficult to transition from the “admin” portion of my AMEX, to the various Travel and/or Entertainment options. I’m sure some of it is my fault, however others may also experience the clumsiness of navigation from one topic to another It’s also a bit frustrating that, after making an airline reservation, I need to then contact the airline itself to make a seat selection . Since the AMEX reservation does not recognize my airline status, which would normally place me in the premium seating, to then make a separate phone call, with always the “please hold, your call is important to us”, time spent, making a reservation on AMEX would be much easier and streamlined if the total reservation could be done with a “single click”. Please AMEX, fix that and I’ll give you 5 Stars😊
    more
  • Customer Review Dec 15, 2018

    By pizzadogs
    Hi there, The mobile app and the online account website are terrible. When a payment is made to clear balances, they still appear with an option to pay it or plan it. The hidden fees with plan it are unclear. Plus, you have the option to change rates at your discretion and a user has to call if a merchant credits a plan it balance to have that credit apply to that plan. That is not convenient. And quite frankly makes absolutely no sense but to trick the customer in my opinion. Running balances are not shown and it’s unclear which purchases payments are made to which is not best practices. I received a merchant credit and it’s unclear why it states it was from a retailer. Plus the credit was not even added to the balance. This is confusing and unclear. When will that credit be posted. 6-8 weeks? That seems like quite an extended period. The cash back feature is also unclear. Better documentation needs to be available in the app and on the website. You need to be able to change your password in the app, not just using the forgot password. Just a way to change it when you know your password. I received communication that you were changing plan it rates a mere month after I obtained this account. So far, I’m not pleased with this card and I’m not sure if I will continue to utilize it in the future. Hope this helps, -Corie
    more
  • Feb 2, 2021

    By Mercy N.M
    Historically, I have had very good experiences using the app!! The only caveat is that until late last year, notifications would fail to come through unless I had logged in. Somehow, it forgets the user unless they consistently log into the app...???
    more
  • Great App but no Cannot View High Yield Account Nov 15, 2018

    By RayBayBay21
    I’ve been with Amex forever and have always loved their app. I recently received information about Amex’s High Yield Savings Account so I signed up for it thinking that everything would be in the app. However, I just found out that it’s not. I have to have a separate credit card login from my savings account login. Seems like they would be able to link the accounts and have them all in one place, no? It would be a 5 out of 5 app if I could see ALL of my Amex accounts in one place. At this point, an app for savings account owners doesn’t exist, we are expected to log in via a browser, which may seem like a small deal to some, but is kind of inconvenient not only to remember different login credentials but to go through a web browser when we want to view our savings account.
    more
  • Great App, but don’t stop there. Jul 31, 2020

    By Not_Kidding
    A few things I could mention that could bring this app to 5 stars - I would integrate apples current FaceID update to allow for pin entry when it detects a mask. Currently, the app will simply say that “faceID is not detected” it’s something small that can make a huge difference because I’d rather not take off my mask in stores when I want to get into my app, and I’m sure I speak for many people when I say entering and remembering passwords are tedious. Additionally, I would update your app to allow for dispute submissions, status and resolution directly on the app instead of having to clog up your chat. It’s available on your website, just port it over to the app. Finally, I would put something to allow for better reward tracking and pending rewards on the app itself instead of having to go on your website. Additionally, I know this is probably more a hit on Delta and not American Express, but you do have a partnership with their Credit Cards so, have better communication with them and their/your cards. It gets annoying when I have to flip flop between apps and websites to see and track my rewards. Finally you could have a kind of Minimum balance calculator for the Pay it Plan it. Sometimes I’m scared to use Plan it because Im scared my next months minimum due will go from 35 to 350. ...which is fine, id just appreciate the heads up when/if it happens.
    more
  • Feb 4, 2021

    By Phillip Kinkade
    App cries wolf. This app is ok but there but it should really categorize Android notifications. I really don't need to be alerted that my regular monthly bill is due in 3 weeks with the same attention grabbing and distracting level a fraud check alert gets.
    more
  • Feb 8, 2021

    By Scott Waber
    I'm not sure I understand the Plan it Pay it thresholds. I would love to use Pay it on transactions over $100. I feel like those purchases might be something you want to pay immediately maybe from a different account than your regular payment.
    more
  • Worst Credit Card Company / App lockouts constant Dec 7, 2019

    By skynaomismom
    I have 2 platinum cards through American Express. Out of the 12 credit cards I own, I hate using them the most. American Express constantly locks me out of my account so I can’t make a payment and have to call and be on the phone for nearly an hour during my lunch break to get my account unlocked again. Then, even though I’ve jumped through hoops to make every payment on time and have one card paid off, they send me an email that they’ve lowered the credit limit on my other card by almost half! I put a larger business purchase on that card during Black Friday and got my credit limit lowered the following day, affecting my credit score by 19 points. Afterwards they had the audacity to send another email saying I am getting close to my credit limit now and need to make a payment to lower my balance. Worst creditors I have ever dealt with. With one annual fee of over $500 and another at $195, I cannot wait to pay off the second card and cancel both of them so that I never have to deal with American Express again.
    more
  • Feb 23, 2021

    By Mike H
    When it works, it works as well as I need it to. The other nine times out of ten when I start the app, it immediately crashes. Thus, I tend to use the browser.
  • Disappointed Jul 3, 2020

    By KNG15$
    Imagine your account being paid off; and to get a random email stating they have received your info at a location you’re not at; but still has given you the charge. You call to only find out there’s been a fraudulent charge added to your account. Once you report it and discover the location and know for fact they couldn’t have checked you in because you’re home. And have been home for over four months. Makes you suspicious about how people can charge a card with no valid id. And now you have to wait until the investigation is completed before they will remove it. Is not a great feeling. It actually makes me a bit nervous due to the fact I am closing on my home and when I mention this to the credit department they state oh they can’t do anything about it. Well now this reflects my credit report and everything I work so hard for. Not making me happy one bit. I don’t know if I will ever travel and use this card again. Knowing that locations can take your info and their computers can just charge people at random for a stay they were not at. As well as the fact that they leave it on your account and knowing you’re not present don’t remove it.
    more
  • Feb 17, 2021

    By Marina Scarth
    I was excited when I saw the app also show me my Amex savings, but it seems the latest update removed that feature! Pretty disappointed that I can't see all my accounts in one place. Add the savings account back and I'll update to 5 stars.
    more
  • Jan 25, 2021

    By Sergey F.
    Could login with old password!!! They change app design. Don't like at all. App worked with long delays. Uninstalled app. Installed again. Logined with a proper password. App is working much better. Still design is not useful.
  • Absolutely horrible app when it comes to rewards Jul 26, 2019

    By PhilipNTx
    So technology should make our lives easier, but American express has found a way to make it worse. I redeemed points for gift cards through the app, but trying to use them is just utterly ridiculous. First, you can’t even get to the cards without providing information that is on your AMEX card itself. So even though you have securely logged in to the app, you still have to do more. So if you’re not carrying your AMEX card with you, you can’t use the gift card. Navigating to the cards takes forever. I’m sure everyone is familiar with the phrase “it isn’t rocket science.” But apparently this is! Whether used or not the cards stay in my view, so I have no idea which ones I have used. And to determine the balance, American Express sends you to the vendor’s website, which is not at all helpful. That site asks you for the gift card number and PIN, so you have to go back to the American Express app, write these numbers down, then go back to the vendor site again. Now think of doing all of this while you’re standing at the checkout line at Home Depot with people waiting in line behind you for you to get this done! And forget trying to resolve this in the app through chat. Chat is just another word for we’re not going to listen to you but instead will send you links to FAQ sites. This has got to be one of the worst customer service experiences I’ve had with an app and the corresponding credit card company.
    more
  • Irritated Nov 21, 2020

    By trifoldboard
    For more than 20 years I have been a good customer - I have used my card almost exclusively and paid my bills. I’ve spent more thousands than I can imagine. Due to COVID I lost much of my salary as my husband was leaving me. I fell a month behind and made a temporary payment arrangement. Sold the house to pay bills because I’m the kind of person who does that. Paid off the loan and credit card a month ago but was still showing my account was still showing suspended. Called and they said I had to wait to the next billing cycle. Bogus. Next cycle comes and I am still suspended, yet I get charged $160 for the annual fee. I chatted and they tell me to call the line I already called and wasn’t helpful. I call and get told by the automation that I can charge, but I just tried and my card declined. Very much regret that I just paid that fee or I would be cancelling the card right now. I get it...I made a late payment, but now I’m back on my feet after a brief delay as o figured things out, my salary is fully restored and I’ve recovered from my financial difficulty and you’re losing a customer. I’ll keep the card open because I am buying a new house and done want to show a recently closed account but I will cancel next year and you will have lost a loyal customer.
    more
  • Feb 28, 2021

    By James Donaldson
    I pay a lot of my bills at night. Dark mode would be a wonderful feature to see added. Please consider doing so. At least an option for those of us more likely to use the app in a dark room. Thank you.
  • Feb 11, 2021

    By Anurag Reddy
    Terrible customer service and they don't clearly specify when 0 apr expires on the app. The agent misinformed me and then "lost" the call log. They have lost customer trust.
  • Jan 12, 2021

    By Christine Amaro
    Not happy with this current update, not sure when it changed but used to be able make multiple "pay it" payments even if there was a monthly payment scheduled, now it won't allow it. Also the "pay it" payments used to go towards the monthly payment due but now they don't
    more

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