Facebook_pixel
Amex

Amex

American Express

Find savings, explore rewards, and manage your Amex account on the go.

4.9 Ratings 2M+ Reviews 5M+ Downloads

Coupon for this app

Ratings & Reviews

Write a Review
  • Jul 3, 2021

    By Marcio Gurdian
    The new bank account selection process us clunky. Why not default to the last used account? Or allow the user to continue the payment process from the account selection screen. Requiring the user to select the account, back page, then complete the process seems like poor planning. Additionally, the fact that I can't just pay amounts over $100 is aggravating. Why not allow users the option to set an amount for payment?
  • Application of Payments on Account May 19, 2020

    By JP Jordan
    The AMEX app and the AMEX web site are easy to use, quick, easily accessible and promptly and accurately reflect all purchase activity. Very worthwhile. Which makes it particularly exasperating when payments are not applied to the account promptly. I make payments via automated debit to my bank account, either scheduled via AutoPay or on a one-off basis. The payments are invariably charged to my bank account well before they are credited to my AMEX account. At the end of the billing cycle, I sometimes (alternate months) like the account balance reported to the credit reporting agencies to be zero. When there have been charges to the account, and I pay on the last or second last day of the cycle, the payment does not get reflected sometimes for 2 days, which leaves an account balance over the end of the billing cycle. That really annoys me. And it is quite odd, since many times charges are applied to the account before I even get to the car after leaving the store. Maybe you can fix this - it’s ridiculous.
  • Great App, but don’t stop there. Jul 31, 2020

    By Not_Kidding
    A few things I could mention that could bring this app to 5 stars - I would integrate apples current FaceID update to allow for pin entry when it detects a mask. Currently, the app will simply say that “faceID is not detected” it’s something small that can make a huge difference because I’d rather not take off my mask in stores when I want to get into my app, and I’m sure I speak for many people when I say entering and remembering passwords are tedious. Additionally, I would update your app to allow for dispute submissions, status and resolution directly on the app instead of having to clog up your chat. It’s available on your website, just port it over to the app. Finally, I would put something to allow for better reward tracking and pending rewards on the app itself instead of having to go on your website. Additionally, I know this is probably more a hit on Delta and not American Express, but you do have a partnership with their Credit Cards so, have better communication with them and their/your cards. It gets annoying when I have to flip flop between apps and websites to see and track my rewards. Finally you could have a kind of Minimum balance calculator for the Pay it Plan it. Sometimes I’m scared to use Plan it because Im scared my next months minimum due will go from 35 to 350. ...which is fine, id just appreciate the heads up when/if it happens.
  • Rewards redemption is laborious Jun 11, 2018

    By Visitor from Lansdale
    I am a customer of Amex since 2005 (could be a year earlier or later). Those days, Amex was the cool card that broke boundaries when compared to the cards of its time. Very attractive then. Today, especially after the Costco fallout (which I assumed was a match made in heaven), I never left either Costco or Amex as a faithful customer. Costco more or less has retained its charming business practices to keep us motivated. Amex on the other hand has been slipping really bad. The worst experience I face now is redemption of the reward dollars to my credit card account. Multiple days chatting with their online staff who takes as much as 5 minutes to reply back to you (try keeping yourself motivated to chat and hold your phone from locking your Amex app out), I am still not able to get the money transferred within their system from the rewards bucket to the credit card bucket. With banks like CitiBank and CaptialOne with their one press transfer and customer services, what happened to Amex?
  • Jun 17, 2021

    By Sara Chapman
    This is my favorite credit card/ financial institution app. The interface is really easy when managing multiple cards. I get all the data I want about individual purchases (e.g., rewards amount per transaction). What I absolutely LOVE is the "pay it" feature that allows me to pay for individual items with one tap, as many times per day as I want. This mirrors the way I manage my personal budget and really simplifies things for me. Couldn't be easier!
  • Jul 29, 2021

    By R 937
    Trying latest update.. Added setting to turn off Offer notifications..So far so good!.... Last app pushed Sales notifications.. app ran all the time in background uses up CPU and resources. Disabled all notifications for AMEX app in OS..Would be nice to have a snapshot option to take a quick account view without having to login like Citi. Maybe not needed since that makes out now supports fingerprint login.
  • Overall a good helpful app Aug 4, 2019

    By GrandmaKassie
    The AMEX app is one I use regularly. I like the one-stop “shopping” in that I can check my current balance, confirm valid purchased, etc. However, I find it difficult to transition from the “admin” portion of my AMEX, to the various Travel and/or Entertainment options. I’m sure some of it is my fault, however others may also experience the clumsiness of navigation from one topic to another It’s also a bit frustrating that, after making an airline reservation, I need to then contact the airline itself to make a seat selection . Since the AMEX reservation does not recognize my airline status, which would normally place me in the premium seating, to then make a separate phone call, with always the “please hold, your call is important to us”, time spent, making a reservation on AMEX would be much easier and streamlined if the total reservation could be done with a “single click”. Please AMEX, fix that and I’ll give you 5 Stars😊
  • Worst Credit Card Company / App lockouts constant Dec 7, 2019

    By skynaomismom
    I have 2 platinum cards through American Express. Out of the 12 credit cards I own, I hate using them the most. American Express constantly locks me out of my account so I can’t make a payment and have to call and be on the phone for nearly an hour during my lunch break to get my account unlocked again. Then, even though I’ve jumped through hoops to make every payment on time and have one card paid off, they send me an email that they’ve lowered the credit limit on my other card by almost half! I put a larger business purchase on that card during Black Friday and got my credit limit lowered the following day, affecting my credit score by 19 points. Afterwards they had the audacity to send another email saying I am getting close to my credit limit now and need to make a payment to lower my balance. Worst creditors I have ever dealt with. With one annual fee of over $500 and another at $195, I cannot wait to pay off the second card and cancel both of them so that I never have to deal with American Express again.
  • Don’t use AMEX! Apr 21, 2020

    By kc kenny $
    I used to love Amex, until I ran into some financial trouble. By the way I NEVER WENT PAST DUE. Not once in 3 years. I made ALL my payments on time. I asked for hardship program help, they helped and reviewed my account to a simpler temporary lower payment. They told me my account would not go past due, because I had always paid on time and I started the program 2 days after I made my normal minimum payment. After 30 days they reported my account as past due on time credit, I called to complain. They admitted it was their fault and would fix the problem. Now it’s been 60 days, guess what now they reported that I’m 60 days past due. I’m furious. This dropped my score down 100 points. I made my payments on time, to the terms they agreed to. I’ll admit, it’s my fault I’m in debt, but this is not my fault. American Express destroyed my credit, Not me.
  • Scrolling glitch yet to be corrected Sep 3, 2020

    By ChristopherTony
    For many months now there has been a scrolling glitch with the app that I tried reporting using the contact protocols in the app but after more than a couple of updates the problem still exists. For users with more than one Amex card on their account the home screen lists all of the cards vertically and the user can scroll up or down thru the list to select which card details to access. On an iPhone 11 Pro Max five cards fit on the screen. The problem occurs when there are six cards or more in an account. The screen does not scroll past the fifth card. It gets glitchy or twitchy, I don’t know the technical term, but it won’t actually advance, it flickers and resets so that the sixth card never advances onto the screen to be selected. As I mentioned previously this issue has been going on for some time now and so I am writing this here in the hopes that someone will read this and pass it along. Thanks.
  • Jul 3, 2021

    By Marcio Gurdian
    The new bank account selection process us clunky. Why not default to the last used account? Or allow the user to continue the payment process from the account selection screen. Requiring the user to select the account, back page, then complete the process seems like poor planning. Additionally, the fact that I can't just pay amounts over $100 is aggravating. Why not allow users the option to set an amount for payment?
  • Application of Payments on Account May 19, 2020

    By JP Jordan
    The AMEX app and the AMEX web site are easy to use, quick, easily accessible and promptly and accurately reflect all purchase activity. Very worthwhile. Which makes it particularly exasperating when payments are not applied to the account promptly. I make payments via automated debit to my bank account, either scheduled via AutoPay or on a one-off basis. The payments are invariably charged to my bank account well before they are credited to my AMEX account. At the end of the billing cycle, I sometimes (alternate months) like the account balance reported to the credit reporting agencies to be zero. When there have been charges to the account, and I pay on the last or second last day of the cycle, the payment does not get reflected sometimes for 2 days, which leaves an account balance over the end of the billing cycle. That really annoys me. And it is quite odd, since many times charges are applied to the account before I even get to the car after leaving the store. Maybe you can fix this - it’s ridiculous.
  • Great App, but don’t stop there. Jul 31, 2020

    By Not_Kidding
    A few things I could mention that could bring this app to 5 stars - I would integrate apples current FaceID update to allow for pin entry when it detects a mask. Currently, the app will simply say that “faceID is not detected” it’s something small that can make a huge difference because I’d rather not take off my mask in stores when I want to get into my app, and I’m sure I speak for many people when I say entering and remembering passwords are tedious. Additionally, I would update your app to allow for dispute submissions, status and resolution directly on the app instead of having to clog up your chat. It’s available on your website, just port it over to the app. Finally, I would put something to allow for better reward tracking and pending rewards on the app itself instead of having to go on your website. Additionally, I know this is probably more a hit on Delta and not American Express, but you do have a partnership with their Credit Cards so, have better communication with them and their/your cards. It gets annoying when I have to flip flop between apps and websites to see and track my rewards. Finally you could have a kind of Minimum balance calculator for the Pay it Plan it. Sometimes I’m scared to use Plan it because Im scared my next months minimum due will go from 35 to 350. ...which is fine, id just appreciate the heads up when/if it happens.
  • Rewards redemption is laborious Jun 11, 2018

    By Visitor from Lansdale
    I am a customer of Amex since 2005 (could be a year earlier or later). Those days, Amex was the cool card that broke boundaries when compared to the cards of its time. Very attractive then. Today, especially after the Costco fallout (which I assumed was a match made in heaven), I never left either Costco or Amex as a faithful customer. Costco more or less has retained its charming business practices to keep us motivated. Amex on the other hand has been slipping really bad. The worst experience I face now is redemption of the reward dollars to my credit card account. Multiple days chatting with their online staff who takes as much as 5 minutes to reply back to you (try keeping yourself motivated to chat and hold your phone from locking your Amex app out), I am still not able to get the money transferred within their system from the rewards bucket to the credit card bucket. With banks like CitiBank and CaptialOne with their one press transfer and customer services, what happened to Amex?
  • Jun 17, 2021

    By Sara Chapman
    This is my favorite credit card/ financial institution app. The interface is really easy when managing multiple cards. I get all the data I want about individual purchases (e.g., rewards amount per transaction). What I absolutely LOVE is the "pay it" feature that allows me to pay for individual items with one tap, as many times per day as I want. This mirrors the way I manage my personal budget and really simplifies things for me. Couldn't be easier!
  • Jul 29, 2021

    By R 937
    Trying latest update.. Added setting to turn off Offer notifications..So far so good!.... Last app pushed Sales notifications.. app ran all the time in background uses up CPU and resources. Disabled all notifications for AMEX app in OS..Would be nice to have a snapshot option to take a quick account view without having to login like Citi. Maybe not needed since that makes out now supports fingerprint login.
  • Overall a good helpful app Aug 4, 2019

    By GrandmaKassie
    The AMEX app is one I use regularly. I like the one-stop “shopping” in that I can check my current balance, confirm valid purchased, etc. However, I find it difficult to transition from the “admin” portion of my AMEX, to the various Travel and/or Entertainment options. I’m sure some of it is my fault, however others may also experience the clumsiness of navigation from one topic to another It’s also a bit frustrating that, after making an airline reservation, I need to then contact the airline itself to make a seat selection . Since the AMEX reservation does not recognize my airline status, which would normally place me in the premium seating, to then make a separate phone call, with always the “please hold, your call is important to us”, time spent, making a reservation on AMEX would be much easier and streamlined if the total reservation could be done with a “single click”. Please AMEX, fix that and I’ll give you 5 Stars😊
  • Worst Credit Card Company / App lockouts constant Dec 7, 2019

    By skynaomismom
    I have 2 platinum cards through American Express. Out of the 12 credit cards I own, I hate using them the most. American Express constantly locks me out of my account so I can’t make a payment and have to call and be on the phone for nearly an hour during my lunch break to get my account unlocked again. Then, even though I’ve jumped through hoops to make every payment on time and have one card paid off, they send me an email that they’ve lowered the credit limit on my other card by almost half! I put a larger business purchase on that card during Black Friday and got my credit limit lowered the following day, affecting my credit score by 19 points. Afterwards they had the audacity to send another email saying I am getting close to my credit limit now and need to make a payment to lower my balance. Worst creditors I have ever dealt with. With one annual fee of over $500 and another at $195, I cannot wait to pay off the second card and cancel both of them so that I never have to deal with American Express again.
  • Don’t use AMEX! Apr 21, 2020

    By kc kenny $
    I used to love Amex, until I ran into some financial trouble. By the way I NEVER WENT PAST DUE. Not once in 3 years. I made ALL my payments on time. I asked for hardship program help, they helped and reviewed my account to a simpler temporary lower payment. They told me my account would not go past due, because I had always paid on time and I started the program 2 days after I made my normal minimum payment. After 30 days they reported my account as past due on time credit, I called to complain. They admitted it was their fault and would fix the problem. Now it’s been 60 days, guess what now they reported that I’m 60 days past due. I’m furious. This dropped my score down 100 points. I made my payments on time, to the terms they agreed to. I’ll admit, it’s my fault I’m in debt, but this is not my fault. American Express destroyed my credit, Not me.
  • Scrolling glitch yet to be corrected Sep 3, 2020

    By ChristopherTony
    For many months now there has been a scrolling glitch with the app that I tried reporting using the contact protocols in the app but after more than a couple of updates the problem still exists. For users with more than one Amex card on their account the home screen lists all of the cards vertically and the user can scroll up or down thru the list to select which card details to access. On an iPhone 11 Pro Max five cards fit on the screen. The problem occurs when there are six cards or more in an account. The screen does not scroll past the fifth card. It gets glitchy or twitchy, I don’t know the technical term, but it won’t actually advance, it flickers and resets so that the sixth card never advances onto the screen to be selected. As I mentioned previously this issue has been going on for some time now and so I am writing this here in the hopes that someone will read this and pass it along. Thanks.
  • Jul 9, 2021

    By Jesus Perez
    I've had a lot of trouble with this app as far as ease of use. It is confusing compared to its purpose of displaying easy to understand banking information and showing accurate transaction data in real time. It continues to show previous credit owed instead of current credit owed. I have a total 15 transactions and 4 payments but somehow when I calculate the transactions myself I paid $500 over but the app still shows an owed balance. Fix the app or service. Maybe add a breakdown chart.
  • Jul 3, 2021

    By Colin Geery
    Major issue! App shows only previous activity!? Not current balence or balence do or anything of that nature. It awful! It appears as though you always owe or always have a balence to pay. Really poorly designed! So if you pay your entire balence in full it still appears you owe all, have not made payment because it only displays "previous activity" just another trick to get you to slip up & miss payment so they get interest. To see if you have balnce you'll need to do the math. DUMB! THE WORST!
  • Absolutely horrible app when it comes to rewards Jul 26, 2019

    By PhilipNTx
    So technology should make our lives easier, but American express has found a way to make it worse. I redeemed points for gift cards through the app, but trying to use them is just utterly ridiculous. First, you can’t even get to the cards without providing information that is on your AMEX card itself. So even though you have securely logged in to the app, you still have to do more. So if you’re not carrying your AMEX card with you, you can’t use the gift card. Navigating to the cards takes forever. I’m sure everyone is familiar with the phrase “it isn’t rocket science.” But apparently this is! Whether used or not the cards stay in my view, so I have no idea which ones I have used. And to determine the balance, American Express sends you to the vendor’s website, which is not at all helpful. That site asks you for the gift card number and PIN, so you have to go back to the American Express app, write these numbers down, then go back to the vendor site again. Now think of doing all of this while you’re standing at the checkout line at Home Depot with people waiting in line behind you for you to get this done! And forget trying to resolve this in the app through chat. Chat is just another word for we’re not going to listen to you but instead will send you links to FAQ sites. This has got to be one of the worst customer service experiences I’ve had with an app and the corresponding credit card company.
  • Jun 17, 2021

    By Cael Mosh
    This app used to be great. A recent update brought a shiny new UI, which looks great, but unfortunately it came at the cost of the UX. When making a payment towards a card balance, please bring back the confirm button for each step of the process, instead of using the back/exit arrow to also save the input. Also, the app won't let me fully pay off a card. It limits the total amount I can pay off, and if I try to pay the remaining balance, it says no balance is due (but the card isn't empty).
  • Do not take any offers from this card! Jul 30, 2021

    By Tamara Levit DDS
    They are awful! Be careful giving them direct access to any of your bank account!!! I had business Amex Open from 2003 till recent. Trying to make my life as business owner easy, I’m setting up as many auto pay via my business bank account as I can. Back in March this year I set up auto pay with Amex in the amount of $4500 as BC immediate was charged over $9000. My attempts to correct their mistake consistently failed. I removed this auto pay and lowered my usage. In June I attempted lesser amount on auto pay, allowed them to charge $817 per month and made a first payment while on the phone with company rep. Payment was successful, amount was reflected on my auto pay agreement and I was expected repeated charge in the amount of $817 in July 16, as was agreed. But July 19 Amex attempted charge in the amount of $8190 for the first time, and repeated the same attempt on 21th and 27th despite me contacting Amex asking them to shop and correct their mistake and blocking their transactions on the bank’s side. Guess what, bank block them and assure me I’m safe after first attempt, but they manage to hack into my bank account and continue this financial harassment. I will get rid of them one way or another and would give them NEGATIVE STARS if possible. Stay away from this scammers
  • Jul 16, 2021

    By nate surgenor
    Terrible app. I cannot even login. Gives me a 'our system is not responding' error message but every android phone I have ever had cannot login to this app. There is either something crucially wrong with the apk build of this application on the play store or there is a major authentication issue with login attempts from this specific platform. Either way it is unacceptable with a company like Amex to have this kind of basic, simple to fix issue.
  • Disappointed Jul 3, 2020

    By KNG15$
    Imagine your account being paid off; and to get a random email stating they have received your info at a location you’re not at; but still has given you the charge. You call to only find out there’s been a fraudulent charge added to your account. Once you report it and discover the location and know for fact they couldn’t have checked you in because you’re home. And have been home for over four months. Makes you suspicious about how people can charge a card with no valid id. And now you have to wait until the investigation is completed before they will remove it. Is not a great feeling. It actually makes me a bit nervous due to the fact I am closing on my home and when I mention this to the credit department they state oh they can’t do anything about it. Well now this reflects my credit report and everything I work so hard for. Not making me happy one bit. I don’t know if I will ever travel and use this card again. Knowing that locations can take your info and their computers can just charge people at random for a stay they were not at. As well as the fact that they leave it on your account and knowing you’re not present don’t remove it.
  • Jul 19, 2021

    By Jake Shoemaker
    Unless you know how to speed run through the booking feature, it's impossible to get through the process without getting automatically logged out "due to inactivity." The app is good for quick features like making payments or checking balances, but it's functionally useless otherwise.
  • Irritated Nov 21, 2020

    By trifoldboard
    For more than 20 years I have been a good customer - I have used my card almost exclusively and paid my bills. I’ve spent more thousands than I can imagine. Due to COVID I lost much of my salary as my husband was leaving me. I fell a month behind and made a temporary payment arrangement. Sold the house to pay bills because I’m the kind of person who does that. Paid off the loan and credit card a month ago but was still showing my account was still showing suspended. Called and they said I had to wait to the next billing cycle. Bogus. Next cycle comes and I am still suspended, yet I get charged $160 for the annual fee. I chatted and they tell me to call the line I already called and wasn’t helpful. I call and get told by the automation that I can charge, but I just tried and my card declined. Very much regret that I just paid that fee or I would be cancelling the card right now. I get it...I made a late payment, but now I’m back on my feet after a brief delay as o figured things out, my salary is fully restored and I’ve recovered from my financial difficulty and you’re losing a customer. I’ll keep the card open because I am buying a new house and done want to show a recently closed account but I will cancel next year and you will have lost a loyal customer.
  • Jul 23, 2021

    By Brian Swanson
    Payment workflow is confusing. For the last couple of months you need to go through an odd set of gymnastics that involves pressing the back button after filling out each field. Please rethink and fix your user interface.

No reviews available

No reviews available

  • Application of Payments on Account May 19, 2020

    By JP Jordan
    The AMEX app and the AMEX web site are easy to use, quick, easily accessible and promptly and accurately reflect all purchase activity. Very worthwhile. Which makes it particularly exasperating when payments are not applied to the account promptly. I make payments via automated debit to my bank account, either scheduled via AutoPay or on a one-off basis. The payments are invariably charged to my bank account well before they are credited to my AMEX account. At the end of the billing cycle, I sometimes (alternate months) like the account balance reported to the credit reporting agencies to be zero. When there have been charges to the account, and I pay on the last or second last day of the cycle, the payment does not get reflected sometimes for 2 days, which leaves an account balance over the end of the billing cycle. That really annoys me. And it is quite odd, since many times charges are applied to the account before I even get to the car after leaving the store. Maybe you can fix this - it’s ridiculous.
  • Rewards redemption is laborious Jun 11, 2018

    By Visitor from Lansdale
    I am a customer of Amex since 2005 (could be a year earlier or later). Those days, Amex was the cool card that broke boundaries when compared to the cards of its time. Very attractive then. Today, especially after the Costco fallout (which I assumed was a match made in heaven), I never left either Costco or Amex as a faithful customer. Costco more or less has retained its charming business practices to keep us motivated. Amex on the other hand has been slipping really bad. The worst experience I face now is redemption of the reward dollars to my credit card account. Multiple days chatting with their online staff who takes as much as 5 minutes to reply back to you (try keeping yourself motivated to chat and hold your phone from locking your Amex app out), I am still not able to get the money transferred within their system from the rewards bucket to the credit card bucket. With banks like CitiBank and CaptialOne with their one press transfer and customer services, what happened to Amex?
  • Jun 17, 2021

    By Sara Chapman
    This is my favorite credit card/ financial institution app. The interface is really easy when managing multiple cards. I get all the data I want about individual purchases (e.g., rewards amount per transaction). What I absolutely LOVE is the "pay it" feature that allows me to pay for individual items with one tap, as many times per day as I want. This mirrors the way I manage my personal budget and really simplifies things for me. Couldn't be easier!
  • Overall a good helpful app Aug 4, 2019

    By GrandmaKassie
    The AMEX app is one I use regularly. I like the one-stop “shopping” in that I can check my current balance, confirm valid purchased, etc. However, I find it difficult to transition from the “admin” portion of my AMEX, to the various Travel and/or Entertainment options. I’m sure some of it is my fault, however others may also experience the clumsiness of navigation from one topic to another It’s also a bit frustrating that, after making an airline reservation, I need to then contact the airline itself to make a seat selection . Since the AMEX reservation does not recognize my airline status, which would normally place me in the premium seating, to then make a separate phone call, with always the “please hold, your call is important to us”, time spent, making a reservation on AMEX would be much easier and streamlined if the total reservation could be done with a “single click”. Please AMEX, fix that and I’ll give you 5 Stars😊
  • Don’t use AMEX! Apr 21, 2020

    By kc kenny $
    I used to love Amex, until I ran into some financial trouble. By the way I NEVER WENT PAST DUE. Not once in 3 years. I made ALL my payments on time. I asked for hardship program help, they helped and reviewed my account to a simpler temporary lower payment. They told me my account would not go past due, because I had always paid on time and I started the program 2 days after I made my normal minimum payment. After 30 days they reported my account as past due on time credit, I called to complain. They admitted it was their fault and would fix the problem. Now it’s been 60 days, guess what now they reported that I’m 60 days past due. I’m furious. This dropped my score down 100 points. I made my payments on time, to the terms they agreed to. I’ll admit, it’s my fault I’m in debt, but this is not my fault. American Express destroyed my credit, Not me.
  • My two cents May 22, 2019

    By why oh why cant I
    The app seems to work as it should I like the fact that you can add your bank account and just pay your bill electronically I’m happy with the card and the app so I gave it four stars I would’ve given it five stars the only reason why I held back the last star is I wish the developers of this app would allow me to make a payment as long as I have a balance even though there might not be a payment required at that time and so with that being said you have to wait to make a payment even if you owed the money what I don’t like about that is I have to watch the app to find out when is the earliest time I can make a payment to where I wish I could make a payment of at least the amount of the balance even if it hasn’t posted yet But aside from that one thing I’m very satisfied with this app
  • Misleading and screwed me over!! Jun 13, 2019

    By iyurco
    I am a recent customer of this so called “professional” company. I signed up for their “bonus offer” of 75,000 miles if I spend $3000 in the first 3 months. In the first month I spent over $4000. I message them to make sure I qualified and they tell me yes and that I should receive the points soon. 3 months go by and no points. I contacted them to see what’s taking so long, they tell me I haven’t qualified and that the threshold has passed. What?!?!?! Then they tell me they will open an investigation and it will take 6-8 weeks. I’m flying to my honeymoon in 6 weeks and needed to book my flight with my bonus miles and now I’m screwed. Definitely don’t sign up for their offers unless you have over 6 months to deal with their bull!!! Will be cancelling my card for sure!! Can’t believe I paid a $200 annual fee for this crap!!
  • New card delivery Dec 12, 2018

    By mhn.divya
    I am particularly not happy with the fact that my new personal every day card was returned without delivering and I had to get a new one done which is due to be delivered today. These things happen, but I am not sure how such a mail can be returned without delivery, as it does not require personal presence. It is dropped in the mailbox. In fact I received another mail from Amex the week before related to this account. That means the address is accurate as well. I was not happy that Amex is unable to give me a good reason why my card was not delivered in the first instance. I would appreciate if your team can be more cautious on this. From the beginning I got the feeling that getting the card the first time was more challenging than getting one replaced. Thanks team, hope you can do something about it.
  • Proud and happy customer May 5, 2018

    By Lashaunda L Jackson
    I would like to first say I’ve been a proud customer of American Express for 4 years now, my husband was murdered in 2015 and I used my green card to cover the whole funeral cost, I had No!! issue what so ever, the customer service was above and beyond what I could of ever imagined, and at that time I had only been a member for 1 year. Being a woman of color this meant a lot to me and from that day on I vowed to be as loyal to American Express as they have to me, I would also have to say with being a customer with American Express I have found several vendors that before meeting myself had no interest in accepting American Express, and after talking with them they have accepted my card, I would like to thank Sawtooth Roofing and Multiphase Electric but most of all American Express. Lashaunda L Jackson
  • Jul 29, 2021

    By R 937
    Trying latest update.. Added setting to turn off Offer notifications..So far so good!.... Last app pushed Sales notifications.. app ran all the time in background uses up CPU and resources. Disabled all notifications for AMEX app in OS..Would be nice to have a snapshot option to take a quick account view without having to login like Citi. Maybe not needed since that makes out now supports fingerprint login.
  • Jul 3, 2021

    By Marcio Gurdian
    The new bank account selection process us clunky. Why not default to the last used account? Or allow the user to continue the payment process from the account selection screen. Requiring the user to select the account, back page, then complete the process seems like poor planning. Additionally, the fact that I can't just pay amounts over $100 is aggravating. Why not allow users the option to set an amount for payment?
  • Great App, but don’t stop there. Jul 31, 2020

    By Not_Kidding
    A few things I could mention that could bring this app to 5 stars - I would integrate apples current FaceID update to allow for pin entry when it detects a mask. Currently, the app will simply say that “faceID is not detected” it’s something small that can make a huge difference because I’d rather not take off my mask in stores when I want to get into my app, and I’m sure I speak for many people when I say entering and remembering passwords are tedious. Additionally, I would update your app to allow for dispute submissions, status and resolution directly on the app instead of having to clog up your chat. It’s available on your website, just port it over to the app. Finally, I would put something to allow for better reward tracking and pending rewards on the app itself instead of having to go on your website. Additionally, I know this is probably more a hit on Delta and not American Express, but you do have a partnership with their Credit Cards so, have better communication with them and their/your cards. It gets annoying when I have to flip flop between apps and websites to see and track my rewards. Finally you could have a kind of Minimum balance calculator for the Pay it Plan it. Sometimes I’m scared to use Plan it because Im scared my next months minimum due will go from 35 to 350. ...which is fine, id just appreciate the heads up when/if it happens.
  • Worst Credit Card Company / App lockouts constant Dec 7, 2019

    By skynaomismom
    I have 2 platinum cards through American Express. Out of the 12 credit cards I own, I hate using them the most. American Express constantly locks me out of my account so I can’t make a payment and have to call and be on the phone for nearly an hour during my lunch break to get my account unlocked again. Then, even though I’ve jumped through hoops to make every payment on time and have one card paid off, they send me an email that they’ve lowered the credit limit on my other card by almost half! I put a larger business purchase on that card during Black Friday and got my credit limit lowered the following day, affecting my credit score by 19 points. Afterwards they had the audacity to send another email saying I am getting close to my credit limit now and need to make a payment to lower my balance. Worst creditors I have ever dealt with. With one annual fee of over $500 and another at $195, I cannot wait to pay off the second card and cancel both of them so that I never have to deal with American Express again.
  • Scrolling glitch yet to be corrected Sep 3, 2020

    By ChristopherTony
    For many months now there has been a scrolling glitch with the app that I tried reporting using the contact protocols in the app but after more than a couple of updates the problem still exists. For users with more than one Amex card on their account the home screen lists all of the cards vertically and the user can scroll up or down thru the list to select which card details to access. On an iPhone 11 Pro Max five cards fit on the screen. The problem occurs when there are six cards or more in an account. The screen does not scroll past the fifth card. It gets glitchy or twitchy, I don’t know the technical term, but it won’t actually advance, it flickers and resets so that the sixth card never advances onto the screen to be selected. As I mentioned previously this issue has been going on for some time now and so I am writing this here in the hopes that someone will read this and pass it along. Thanks.
  • Decent app, terrible chat Jun 26, 2019

    By JefrVS
    I use this app to view my bills, charges, and deals. The most frustrating part about the app is the Concierge Chat for platinum and centurion members. The chat consistently drops connection and I then need to wait again to connect to someone who can help me. I get notifications from the app and when I click to chat, it takes me to the main screen and shows a chat bar at the bottom so I cannot access the chat option. How can I respond when I can’t see the message? I have better luck closing the app and reopening it, then navigating to the chat section. Otherwise I cannot get to it from the notification or it disconnects and my messages do not send. The chat is also a second thought- it’s hidden in a “Contact Us” menu in settings. I’ve been a member since 2005 and an authorized user long before that- I love the service but this is extremely frustrating when I’m trying to handle something while I am unavailable to speak.
  • Customer Review Dec 15, 2018

    By pizzadogs
    Hi there, The mobile app and the online account website are terrible. When a payment is made to clear balances, they still appear with an option to pay it or plan it. The hidden fees with plan it are unclear. Plus, you have the option to change rates at your discretion and a user has to call if a merchant credits a plan it balance to have that credit apply to that plan. That is not convenient. And quite frankly makes absolutely no sense but to trick the customer in my opinion. Running balances are not shown and it’s unclear which purchases payments are made to which is not best practices. I received a merchant credit and it’s unclear why it states it was from a retailer. Plus the credit was not even added to the balance. This is confusing and unclear. When will that credit be posted. 6-8 weeks? That seems like quite an extended period. The cash back feature is also unclear. Better documentation needs to be available in the app and on the website. You need to be able to change your password in the app, not just using the forgot password. Just a way to change it when you know your password. I received communication that you were changing plan it rates a mere month after I obtained this account. So far, I’m not pleased with this card and I’m not sure if I will continue to utilize it in the future. Hope this helps, -Corie
  • Jul 9, 2021

    By Jesus Perez
    I've had a lot of trouble with this app as far as ease of use. It is confusing compared to its purpose of displaying easy to understand banking information and showing accurate transaction data in real time. It continues to show previous credit owed instead of current credit owed. I have a total 15 transactions and 4 payments but somehow when I calculate the transactions myself I paid $500 over but the app still shows an owed balance. Fix the app or service. Maybe add a breakdown chart.
  • Disappointed Jul 3, 2020

    By KNG15$
    Imagine your account being paid off; and to get a random email stating they have received your info at a location you’re not at; but still has given you the charge. You call to only find out there’s been a fraudulent charge added to your account. Once you report it and discover the location and know for fact they couldn’t have checked you in because you’re home. And have been home for over four months. Makes you suspicious about how people can charge a card with no valid id. And now you have to wait until the investigation is completed before they will remove it. Is not a great feeling. It actually makes me a bit nervous due to the fact I am closing on my home and when I mention this to the credit department they state oh they can’t do anything about it. Well now this reflects my credit report and everything I work so hard for. Not making me happy one bit. I don’t know if I will ever travel and use this card again. Knowing that locations can take your info and their computers can just charge people at random for a stay they were not at. As well as the fact that they leave it on your account and knowing you’re not present don’t remove it.
  • Jul 5, 2021

    By Damian Madden
    Due to the restrictions on symbols that can be used in passwords, I can't use the passwords that I prefer. I therefore can never remember my password and have to reset every time. This hassle causes me to rarely use this app, or the website for that matter.
  • Jul 27, 2021

    By ArtieDaVinci
    I would give it more stars if my notifications about my account would stop waking me up at midnight and 4 in the morning. Very disapointing because there is no option to change when they come an I want my notifications just at a better time
  • Jun 14, 2021

    By Miguel Ibarra
    Horrible UX for payments in latest update. It takes me 15 taps to do a payment, counting from the account overview screen and back. It used to be a more efficient process, fewer taps. It is like they fired their senior UX engineer, and gave an intern the job to redesign they payment screens.
  • Jul 3, 2021

    By Colin Geery
    Major issue! App shows only previous activity!? Not current balence or balence do or anything of that nature. It awful! It appears as though you always owe or always have a balence to pay. Really poorly designed! So if you pay your entire balence in full it still appears you owe all, have not made payment because it only displays "previous activity" just another trick to get you to slip up & miss payment so they get interest. To see if you have balnce you'll need to do the math. DUMB! THE WORST!
  • Absolutely horrible app when it comes to rewards Jul 26, 2019

    By PhilipNTx
    So technology should make our lives easier, but American express has found a way to make it worse. I redeemed points for gift cards through the app, but trying to use them is just utterly ridiculous. First, you can’t even get to the cards without providing information that is on your AMEX card itself. So even though you have securely logged in to the app, you still have to do more. So if you’re not carrying your AMEX card with you, you can’t use the gift card. Navigating to the cards takes forever. I’m sure everyone is familiar with the phrase “it isn’t rocket science.” But apparently this is! Whether used or not the cards stay in my view, so I have no idea which ones I have used. And to determine the balance, American Express sends you to the vendor’s website, which is not at all helpful. That site asks you for the gift card number and PIN, so you have to go back to the American Express app, write these numbers down, then go back to the vendor site again. Now think of doing all of this while you’re standing at the checkout line at Home Depot with people waiting in line behind you for you to get this done! And forget trying to resolve this in the app through chat. Chat is just another word for we’re not going to listen to you but instead will send you links to FAQ sites. This has got to be one of the worst customer service experiences I’ve had with an app and the corresponding credit card company.
  • Jun 17, 2021

    By Cael Mosh
    This app used to be great. A recent update brought a shiny new UI, which looks great, but unfortunately it came at the cost of the UX. When making a payment towards a card balance, please bring back the confirm button for each step of the process, instead of using the back/exit arrow to also save the input. Also, the app won't let me fully pay off a card. It limits the total amount I can pay off, and if I try to pay the remaining balance, it says no balance is due (but the card isn't empty).
  • Do not take any offers from this card! Jul 30, 2021

    By Tamara Levit DDS
    They are awful! Be careful giving them direct access to any of your bank account!!! I had business Amex Open from 2003 till recent. Trying to make my life as business owner easy, I’m setting up as many auto pay via my business bank account as I can. Back in March this year I set up auto pay with Amex in the amount of $4500 as BC immediate was charged over $9000. My attempts to correct their mistake consistently failed. I removed this auto pay and lowered my usage. In June I attempted lesser amount on auto pay, allowed them to charge $817 per month and made a first payment while on the phone with company rep. Payment was successful, amount was reflected on my auto pay agreement and I was expected repeated charge in the amount of $817 in July 16, as was agreed. But July 19 Amex attempted charge in the amount of $8190 for the first time, and repeated the same attempt on 21th and 27th despite me contacting Amex asking them to shop and correct their mistake and blocking their transactions on the bank’s side. Guess what, bank block them and assure me I’m safe after first attempt, but they manage to hack into my bank account and continue this financial harassment. I will get rid of them one way or another and would give them NEGATIVE STARS if possible. Stay away from this scammers
  • Jul 16, 2021

    By nate surgenor
    Terrible app. I cannot even login. Gives me a 'our system is not responding' error message but every android phone I have ever had cannot login to this app. There is either something crucially wrong with the apk build of this application on the play store or there is a major authentication issue with login attempts from this specific platform. Either way it is unacceptable with a company like Amex to have this kind of basic, simple to fix issue.
  • Jul 19, 2021

    By Jake Shoemaker
    Unless you know how to speed run through the booking feature, it's impossible to get through the process without getting automatically logged out "due to inactivity." The app is good for quick features like making payments or checking balances, but it's functionally useless otherwise.
  • Irritated Nov 21, 2020

    By trifoldboard
    For more than 20 years I have been a good customer - I have used my card almost exclusively and paid my bills. I’ve spent more thousands than I can imagine. Due to COVID I lost much of my salary as my husband was leaving me. I fell a month behind and made a temporary payment arrangement. Sold the house to pay bills because I’m the kind of person who does that. Paid off the loan and credit card a month ago but was still showing my account was still showing suspended. Called and they said I had to wait to the next billing cycle. Bogus. Next cycle comes and I am still suspended, yet I get charged $160 for the annual fee. I chatted and they tell me to call the line I already called and wasn’t helpful. I call and get told by the automation that I can charge, but I just tried and my card declined. Very much regret that I just paid that fee or I would be cancelling the card right now. I get it...I made a late payment, but now I’m back on my feet after a brief delay as o figured things out, my salary is fully restored and I’ve recovered from my financial difficulty and you’re losing a customer. I’ll keep the card open because I am buying a new house and done want to show a recently closed account but I will cancel next year and you will have lost a loyal customer.
  • Jul 23, 2021

    By Brian Swanson
    Payment workflow is confusing. For the last couple of months you need to go through an odd set of gymnastics that involves pressing the back button after filling out each field. Please rethink and fix your user interface.
  • Jul 23, 2021

    By Allison Goodhartz
    Since last update biometric doesn't work, it forces you to type in username and password. Also when paying I shouldn't have to choose the amount then go backwards... it's just not that intuitive. The previous setup was fine not sure why it's been changed.
  • Jul 1, 2021

    By Brijesh Kumar
    Used to be great app When making a payment please bring back the confirm button for each step of the process, instead of using the back/exit arrow to also save the input. When I try to set a custom amount payment amount, the radio button does not get selected and just does not work.

What’s Groovy

What’s Subpar

Want more reviews? Sign up for free to get all-access!

As well as curated coupons daily to your inbox. Save up to 90% on Apps & Games.

We will never share or sell your data with third parties. You can opt out anytime.

Loading...