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American Airlines

American Airlines

American Airlines, Inc.

Get the app that knows where you’re going - view your flight, check in & more

4.3 Ratings 208K+ Reviews 10M+ Downloads

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Ratings & Reviews

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  • Oct 15, 2021

    By Tony Mangabat
    Great for a frequent flyer. Only issue is when you use a nick name. The app treats you as a different person because you may have booked elsewhere using a nick name. Annoying when this happens.
  • Terrible app Jan 19, 2019

    By Swooshn1
    Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app.
  • Sep 24, 2021

    By Paul Mullen
    When compared with the United app, the American app is less intuitive. Some examples: -if I click on a check-in email, the app does not open to the related reservation. - To open a boarding pass for a flight today, I have to enter the PNR even though I'm logged in. Lots of little things like these make the AA app less useable than it should be.
  • Most things good but service reduction on flights truly a sad way to skimp on service to save money. Mar 21, 2021

    By slpoulos
    The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
  • saved me so much time Feb 8, 2021

    By luciano_menzo
    I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
  • Sep 28, 2021

    By Michael Pavone
    The app is good not great. It's easy to book flights and flight day information via email and texting is good. The app sometimes is very slow or doesn't work and it's not wifi or cell data problems. I use AA as my main carrier.
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
  • I love this app! By far the best airline app! May 8, 2019

    By Ellejayare
    I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
  • Oct 15, 2021

    By Tony Mangabat
    Great for a frequent flyer. Only issue is when you use a nick name. The app treats you as a different person because you may have booked elsewhere using a nick name. Annoying when this happens.
  • Terrible app Jan 19, 2019

    By Swooshn1
    Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app.
  • Sep 24, 2021

    By Paul Mullen
    When compared with the United app, the American app is less intuitive. Some examples: -if I click on a check-in email, the app does not open to the related reservation. - To open a boarding pass for a flight today, I have to enter the PNR even though I'm logged in. Lots of little things like these make the AA app less useable than it should be.
  • Most things good but service reduction on flights truly a sad way to skimp on service to save money. Mar 21, 2021

    By slpoulos
    The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
  • saved me so much time Feb 8, 2021

    By luciano_menzo
    I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
  • Sep 28, 2021

    By Michael Pavone
    The app is good not great. It's easy to book flights and flight day information via email and texting is good. The app sometimes is very slow or doesn't work and it's not wifi or cell data problems. I use AA as my main carrier.
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
  • I love this app! By far the best airline app! May 8, 2019

    By Ellejayare
    I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
  • Horrible experience with VeriFLY Apr 6, 2021

    By eubanks6703
    Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience.
  • Sep 30, 2021

    By Andrew Rosson
    App glitched out, started clecking everything on the screen on and off and then crashed. I signed back into the app and it auto checked me in to my flight without me agreeing to anything like security questions or upgrades. I called AA and the person on the phone told me tough luck and deal with it. American airlines is horrible. I never have good experience with you. I will avoid you with a ten foot pole and your app.
  • Oct 13, 2021

    By Hugo A.
    Partnering with verifly is the most annoying thing since instead of having flexibility, now you need to get an external company to track things. Super annoying that I am forced to share information with a third company that I did not wish to.
  • Oct 16, 2021

    By K S
    When I downloaded the app it was working great. Now I'm 2 days from my flight and the app keeps randomly crashing and freezing when I try to use it.
  • Worst flight experience ever Jul 18, 2021

    By samuel sicairos
    Never flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American.
  • Oct 8, 2021

    By marcus chavez
    Horrible App. Do not try to upgrade your seats here. I was charged 8 times for seats I was not granted. Wish I never tried to use it to Check In to my flight.
  • Terrible App from a Horrible Airline Aug 4, 2021

    By L1011fivehundred
    The only thing worse than this app, is the flying experience as a customer on American Airlines. I am Executive Platinum on American and the only reason I have that status is that I am forced to fly on American, there are just no other options many times. When flying on American, you get a sense of complete and total apathy from check in through the completion of your flight. One reason for this is the criminally negligent management of the airline. It is managed by attorneys and accountants. AA management knows it can run a sub par operation because many times you don’t have a choice when you need to fly. They have a monopoly over many markets. In addition to this, they can shave off all the profits, enrich the upper management, and if they get into financial trouble the government is more than willing to bail them out with billions of YOUR tax dollars. Why should they care? There is zero incentive to operate in a manner which provides a top notch passenger experience. This goes for all of the airlines. This is now the pathetic status of our American transportation system. Take one ride on Emirates or Etihad and going back on an AA flight is like hitching a ride with a smelly hippy in the back of his 1976 Gremlin.
  • Oct 1, 2021

    By CHEETAH-VIRUS Xi
    Worst experience ever, I would not fly with people again. The 800# they told us to call since our flight was canceled was no big help and the supervisor at the ticket booth told me I was "lucky" to even get a hotel but I'm screwed on getting home. I paid for priority tickets just not get them or a refund. To hell with this airlines!
  • Oct 5, 2021

    By M K
    What sucks is the entertainment tabs always disappear. You cannot change your booking without having to log in online and even that doesn't work. AA is a disastrous airline to fly with.
  • Oct 10, 2021

    By Theodore Ts'o
    The app does not select the correct boarding pass by default. Even when the outbound boarding pass was for last week, and the return boarding pass has today's date, the app insists on selecting the first, no longer valid boarding pass because it was last week, instead of today's boarding pass.

No reviews available

No reviews available

  • Terrible app Jan 19, 2019

    By Swooshn1
    Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app.
  • Most things good but service reduction on flights truly a sad way to skimp on service to save money. Mar 21, 2021

    By slpoulos
    The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
  • saved me so much time Feb 8, 2021

    By luciano_menzo
    I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
  • I love this app! By far the best airline app! May 8, 2019

    By Ellejayare
    I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
  • Oct 13, 2021

    By Sheri Garrett
    Makes flying easier. You can keep up with your flight and what is going on. If on the right plan you can watch movies from this app for free.
  • Great App, Continuous Development Jun 24, 2019

    By MiscMel70
    I just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it!
  • Sep 26, 2021

    By Al Garcia
    this app meets all my aa travel needs. very useful is not to have to get a paper boarding pass. i wish it had a widget like delta airlines has, so i do not have to open the app to get flight info.
  • Oct 15, 2021

    By Tony Mangabat
    Great for a frequent flyer. Only issue is when you use a nick name. The app treats you as a different person because you may have booked elsewhere using a nick name. Annoying when this happens.
  • Sep 28, 2021

    By Michael Pavone
    The app is good not great. It's easy to book flights and flight day information via email and texting is good. The app sometimes is very slow or doesn't work and it's not wifi or cell data problems. I use AA as my main carrier.
  • Sep 18, 2021

    By Allison Rhine
    It used to be 5 stars. But they took away the widget (why???). I also just discovered they not only don't have feature documentation available to the chat based customer service reps, but there is no Android app support team to back them up if users are encountering a problem. The app is still really really good. But I now have a lot of questions about some of their org structure decisions. Because that one is not great for customer retention or employee retention.
  • Sep 24, 2021

    By Paul Mullen
    When compared with the United app, the American app is less intuitive. Some examples: -if I click on a check-in email, the app does not open to the related reservation. - To open a boarding pass for a flight today, I have to enter the PNR even though I'm logged in. Lots of little things like these make the AA app less useable than it should be.
  • Oct 3, 2021

    By Jaime Velez
    The app is very slow, sometimes it's better to use the web browser because the app stays in a constant load.
  • Oct 16, 2021

    By K S
    When I downloaded the app it was working great. Now I'm 2 days from my flight and the app keeps randomly crashing and freezing when I try to use it.
  • Oct 5, 2021

    By M K
    What sucks is the entertainment tabs always disappear. You cannot change your booking without having to log in online and even that doesn't work. AA is a disastrous airline to fly with.
  • Sep 30, 2021

    By Neil Christopher Apeles
    On my particular device (galaxy note 10 plus) this app runs extremely slow and sometimes freezes up during flight searches. Also not as intuitive as other airline apps.
  • Amazing how bad this app still is Dec 13, 2019

    By Rudder61
    I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.
  • Inflight entertainment is terrible Jul 12, 2021

    By Shrine17
    The aadvantage portion of the app works fine. However, the inflight entertainment is terrible. Last week I was on a flight and used the app to launch the inflight movies. While this is a little hit and miss (whether it works or not), this time it worked. On my return flight, it decided that I needed to upgrade and it would not let me launch the app without upgrading. Keep in mind that I am on the plane when it notifies me of this. You would think that it would let you upgrade while on the aa inflight wireless but no such luck. So I tether to my phone while we are taxiing to attempt to upgrade to the latest version. I successfully upgrade and launch the inflight movie selection only to be given an error 404 on my browser. I tried several things including powering down my iPad to get it to work but it never did. This is just one example of many where the inflight entertainment system did not work. I am in support of using personal devices for inflight movies but only if the system works consistently. Please fix this terrible and bug prone system.
  • Sep 21, 2021

    By Lakshmi Vempati
    I had so many issues with the app. It would not load initially, took atleast 5 minutes to load, then I checked in on my laptop and it would not recognize and had me go through checkin again. Then didnt print boarding pass. I almost missed my flights because of the boarding pass. It printed . I closed the app and then got to the airport , opened the app and no boarding pass. It says printed boarding pass, but nothing visible, I couldnt ptint at the airport as there was not enough time.
  • Sep 20, 2021

    By Nikki McKenzie
    So many of these comments resonate with me. This app used to be great, but it seems like with each update it just gets worse and worse. I fly in and out of Philly and Atlanta a lot. They've always taken and do take mobile boarding passes but the app will say that the airport doesn't accept mobile boarding passes and won't let me pull it. In addition, when it does let me pull it there's usually some glitch. ALWAYS screen shot the boarding pass before you leave your house as a backup.
  • Horrible experience with VeriFLY Apr 6, 2021

    By eubanks6703
    Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience.
  • Sep 30, 2021

    By Andrew Rosson
    App glitched out, started clecking everything on the screen on and off and then crashed. I signed back into the app and it auto checked me in to my flight without me agreeing to anything like security questions or upgrades. I called AA and the person on the phone told me tough luck and deal with it. American airlines is horrible. I never have good experience with you. I will avoid you with a ten foot pole and your app.
  • Oct 13, 2021

    By Hugo A.
    Partnering with verifly is the most annoying thing since instead of having flexibility, now you need to get an external company to track things. Super annoying that I am forced to share information with a third company that I did not wish to.
  • Worst flight experience ever Jul 18, 2021

    By samuel sicairos
    Never flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American.
  • Oct 8, 2021

    By marcus chavez
    Horrible App. Do not try to upgrade your seats here. I was charged 8 times for seats I was not granted. Wish I never tried to use it to Check In to my flight.
  • Terrible App from a Horrible Airline Aug 4, 2021

    By L1011fivehundred
    The only thing worse than this app, is the flying experience as a customer on American Airlines. I am Executive Platinum on American and the only reason I have that status is that I am forced to fly on American, there are just no other options many times. When flying on American, you get a sense of complete and total apathy from check in through the completion of your flight. One reason for this is the criminally negligent management of the airline. It is managed by attorneys and accountants. AA management knows it can run a sub par operation because many times you don’t have a choice when you need to fly. They have a monopoly over many markets. In addition to this, they can shave off all the profits, enrich the upper management, and if they get into financial trouble the government is more than willing to bail them out with billions of YOUR tax dollars. Why should they care? There is zero incentive to operate in a manner which provides a top notch passenger experience. This goes for all of the airlines. This is now the pathetic status of our American transportation system. Take one ride on Emirates or Etihad and going back on an AA flight is like hitching a ride with a smelly hippy in the back of his 1976 Gremlin.
  • Oct 1, 2021

    By CHEETAH-VIRUS Xi
    Worst experience ever, I would not fly with people again. The 800# they told us to call since our flight was canceled was no big help and the supervisor at the ticket booth told me I was "lucky" to even get a hotel but I'm screwed on getting home. I paid for priority tickets just not get them or a refund. To hell with this airlines!
  • Oct 10, 2021

    By Theodore Ts'o
    The app does not select the correct boarding pass by default. Even when the outbound boarding pass was for last week, and the return boarding pass has today's date, the app insists on selecting the first, no longer valid boarding pass because it was last week, instead of today's boarding pass.
  • Complete Lack of Support Jul 20, 2021

    By Phileas Fogg's 'stache
    As AAdvantage member, I attempted to use this app. On opening the app for the first time I was unable to log in using my credentials. I verified that I was using the proper member id and password multiple times, but was repeatedly told the information was incorrect. To add insult to injury, there is literally no way to get help on this issue via the app or online at the American Airlines web site. Trying to follow the Kafkaesque circle of links to email customer service (which, good news, we can help you through a faq! A faq that has nothing to with anything other than answering questions like when should I arrive at the airport!), to phone numbers that try to get you to wait until three days before your flight out of respect for those who are in a hurry, to the circular reference vortex of go to the website, which tells you to call customer service, which tells you to download and use the app, which sends you back to the website. Fun. No app is worth this level of malign witlessness. The people responsible for this atrocity should be ashamed, but given the absolute depravity of this worthless, steaming pile, it has to be deliberate. So gold star for you.
  • Oct 2, 2021

    By Victor Cintron
    Only works at timesin my current flights 2021 I can only get partial Info. To this effect, I call the 800 number to get my flight updates as I cannot download tickets in my phone.

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