American Airlines
Travel & LocalAmerican Airlines, Inc.
Get the app that knows where you’re going - view your flight, check in & more
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About American Airlines
About American Airlines
American Airlines
About American Airlines
-Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.
-Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.
-Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.
-Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.
-AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.
-Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.
-Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.
-Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination.
-Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.
-Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com to check flight information and watch movies and TV shows at no cost.
Contact Us: 800-222-2377
Why we need the permissions:
Bluetooth
We will be adding location assistance to mapping (see our new terminal maps) that uses BLE
Location
Your location helps us give you relevant information tailored to where you are at the time.
Photos/Media/Files
Access to photos is required to store parking reminders.
Camera
The camera allows the app to scan credit cards and expedite the checkout process.
Wi-Fi connection information
This allows the app to understand when connectivity exists to give you the data you need.
Other
Other various permissions allow the app to: receive google notifications, process notifications while the device is trying to sleep, access American’s web services, and vibrate for important messages.
Ratings & Reviews
Community
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Very helpful!!
Aug 28, 2021 By marley_maeI downloaded this app for my most recent trip to California and I’m so glad I did (I don’t know how I would have survived without it)! The app was great at getting me checked in/boarded, keeping me updated on my flight status and luggage status*, as well as keeping me informed on gate changes (which gave me so much peace of mind for someone who has never flown solo before and hasn’t had much experience with airports) *The one suggestion I do have for the app would be to only send notifications about baggage claim to those people who actually need to pick up their bags. Going to California this didn’t happen to me but coming back, I had a moment of sheer terror because I got a notification saying that I needed to pick up my bag for my connecting flight which would have made me late for the next one. After asking the person at the gate if this was true they looked at my baggage claim tag and told me that my luggage would be transferred and that sometimes everybody on a particular flight get that notification even if it doesn’t apply to them. Eventually, the app updated my bag status to being loaded on the plane as I was boarding but I definitely panicked for a good 10-15 minutes. Other than that one thing, I had nothing but a positive experience using the app more -
Customer complaints
Jul 11, 2022 By KLXA380I just wanted to make a note about some of the complaints about aadvantage or American Airlines I do not work for either aadvantage or American airline’s . This review is based of a logical approach and a logical opinion We as the customer have developed a “ entitled “ attitude towards the airline’s industry and as such towards society . This rule of “ the customer is always correct “ mentality is giving rise to ignorance . Just because an airline cancels a flight or delays a flight does not give you the right to berate an airline and it’s staff. We as a society are not royalty. Yet you as the passenger make yourselves out to be . Please stop Things happen . I get it . It’s an inconvenience . Hey my plans have been ruined but at the end of the day it does not give you the right to attack an airline and it’s staff just because you have been inconvenienced . We all have . Move on be polite and live to see another day . Be grateful that the airline’s are there in the first place . Just because you have had a negative experience from American Airlines immediately you state “ oh I’m Never flying them again “. Put your big boy pants on and be respectful Thank You more -
Most things good but service reduction on flights truly a sad way to skimp on service to save money.
Mar 21, 2021 By slpoulosThe app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit. more -
Terrible app
Jan 19, 2019 By Swooshn1Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app. more -
The app is great
Feb 28, 2019 By stewbinatorI read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues. more -
Jun 3, 2022 By darkcloud2266111This app does not feel optimized for Android. I keep getting an error message when trying to use a credit card to pay for the "lovely" baggage fee that "other" airlines don't charge. Error states "expiry year must be numeric", even though those are the only characters I'm using. more -
May 15, 2022 By Peter BoosalisThis used to be a good ap. Hasn't worked since a few updates ago. I've done all the updates and tried uninstalling and installing again. All my other apps work fine so there's something wrong with the latest AA updates. UPDATE: For anyone else having the same problem, I was able to resolve the issue by opening the app using my cellular connection. Once open, then it works with WiFi. Very odd that I had to do that, it should work either way. Changed my 1 star rating to 3 star. more -
saved me so much time
Feb 8, 2021 By luciano_menzoI had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this. more -
Feb 27, 2022 By Bridgette NI wish I could say I liked this app more. It is generally intuitive and it functions well when it is working... however, it times out and errors out a lot. Even when it sends you to the mobile site, it doesn't seem to work. I don't understand what the deal is. Overall it works when you are checked in and your tickets are ready but needing to reschedule or look up a flight...you better expect issues. more -
Issue on flight 594
Jul 3, 2022 By Damn0815On 7/2/22 my family and I were seated and ready to leave on flight 594 from Guanacaste Costa Rica “Liberia International Airport” when the pilot announced that the flight was having a fuel pump problem and that (31) passengers and corresponding luggage would have to get off the plane in order for the flight to be lighter. American Airlines was amazing in handling the situation, a total of (36) passengers were accommodated at Planet Hollywood Resort. The airline not only provided accommodations and food for all of us at a great resort, they also provided transportation to the resort and back to the airport. The Airline not only accommodated us on the next day’s flight 1238, they also provided me and my family with future vouchers to use towards future airline reservations. I have to say we were very impressed and appreciative with the way American Airlines took care of all of us. Thank you so much for everything! You have definitely earned all of our future flight traveling. more
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Very helpful!!
Aug 28, 2021 By marley_maeI downloaded this app for my most recent trip to California and I’m so glad I did (I don’t know how I would have survived without it)! The app was great at getting me checked in/boarded, keeping me updated on my flight status and luggage status*, as well as keeping me informed on gate changes (which gave me so much peace of mind for someone who has never flown solo before and hasn’t had much experience with airports) *The one suggestion I do have for the app would be to only send notifications about baggage claim to those people who actually need to pick up their bags. Going to California this didn’t happen to me but coming back, I had a moment of sheer terror because I got a notification saying that I needed to pick up my bag for my connecting flight which would have made me late for the next one. After asking the person at the gate if this was true they looked at my baggage claim tag and told me that my luggage would be transferred and that sometimes everybody on a particular flight get that notification even if it doesn’t apply to them. Eventually, the app updated my bag status to being loaded on the plane as I was boarding but I definitely panicked for a good 10-15 minutes. Other than that one thing, I had nothing but a positive experience using the app more -
Customer complaints
Jul 11, 2022 By KLXA380I just wanted to make a note about some of the complaints about aadvantage or American Airlines I do not work for either aadvantage or American airline’s . This review is based of a logical approach and a logical opinion We as the customer have developed a “ entitled “ attitude towards the airline’s industry and as such towards society . This rule of “ the customer is always correct “ mentality is giving rise to ignorance . Just because an airline cancels a flight or delays a flight does not give you the right to berate an airline and it’s staff. We as a society are not royalty. Yet you as the passenger make yourselves out to be . Please stop Things happen . I get it . It’s an inconvenience . Hey my plans have been ruined but at the end of the day it does not give you the right to attack an airline and it’s staff just because you have been inconvenienced . We all have . Move on be polite and live to see another day . Be grateful that the airline’s are there in the first place . Just because you have had a negative experience from American Airlines immediately you state “ oh I’m Never flying them again “. Put your big boy pants on and be respectful Thank You more -
Most things good but service reduction on flights truly a sad way to skimp on service to save money.
Mar 21, 2021 By slpoulosThe app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit. more -
Terrible app
Jan 19, 2019 By Swooshn1Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app. more -
The app is great
Feb 28, 2019 By stewbinatorI read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues. more -
Jun 3, 2022 By darkcloud2266111This app does not feel optimized for Android. I keep getting an error message when trying to use a credit card to pay for the "lovely" baggage fee that "other" airlines don't charge. Error states "expiry year must be numeric", even though those are the only characters I'm using. more -
May 15, 2022 By Peter BoosalisThis used to be a good ap. Hasn't worked since a few updates ago. I've done all the updates and tried uninstalling and installing again. All my other apps work fine so there's something wrong with the latest AA updates. UPDATE: For anyone else having the same problem, I was able to resolve the issue by opening the app using my cellular connection. Once open, then it works with WiFi. Very odd that I had to do that, it should work either way. Changed my 1 star rating to 3 star. more -
saved me so much time
Feb 8, 2021 By luciano_menzoI had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this. more -
Feb 27, 2022 By Bridgette NI wish I could say I liked this app more. It is generally intuitive and it functions well when it is working... however, it times out and errors out a lot. Even when it sends you to the mobile site, it doesn't seem to work. I don't understand what the deal is. Overall it works when you are checked in and your tickets are ready but needing to reschedule or look up a flight...you better expect issues. more -
Issue on flight 594
Jul 3, 2022 By Damn0815On 7/2/22 my family and I were seated and ready to leave on flight 594 from Guanacaste Costa Rica “Liberia International Airport” when the pilot announced that the flight was having a fuel pump problem and that (31) passengers and corresponding luggage would have to get off the plane in order for the flight to be lighter. American Airlines was amazing in handling the situation, a total of (36) passengers were accommodated at Planet Hollywood Resort. The airline not only provided accommodations and food for all of us at a great resort, they also provided transportation to the resort and back to the airport. The Airline not only accommodated us on the next day’s flight 1238, they also provided me and my family with future vouchers to use towards future airline reservations. I have to say we were very impressed and appreciative with the way American Airlines took care of all of us. Thank you so much for everything! You have definitely earned all of our future flight traveling. more
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Jun 29, 2022 By Julie WeberThis is truly the worst of the airline apps. It continues to log me out despite my selection to keep me logged in, which is inconvenient when trying to pull up a boarding pass. It is also incredibly slow and often freezes completely and has to be restarted. It is so bad that it makes me look for alternate airlines whenever there is a choice on a route. more -
Horrible experience with VeriFLY
Apr 6, 2021 By eubanks6703Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience. more -
Jun 29, 2022 By Taylor TurnerThis app is absolutely horrible. Hard to navigate, lots of options take you to the same place, and flights do not get updated in the app. It wouldn't show my boarding passes, updated flight information, or how to find anything on the paper ticket. I had a cancellation and changed the flight, and got the app notification about the new flight but that actual app still shows my cancelled one from yesterday. It's just a confusing and difficult app, with many problems. more -
Jun 25, 2022 By Alex PinsonThe UI for this app is difficult to navigate. It took me over 20 minutes to find the correct place to check in for a flight. The app is also useless if two passengers on your booking have the same first name??? Because my father and I share a first name it is impossible to check either of us in without calling AA and setting up an AA rewards account. The rest of the members on the flight were checked in. more -
The worst airlines
Mar 24, 2022 By AnaKaluderovicThe worst air company. I am flying all the time and this company made nightmare of my last flight with them. They lost my 18 months son’s stroller I went to their office and they said I can go to the store and get the new one , no matter if they find the one they lost and they will pay it for it. I came to Florida on vacation and I can not be in apartment and wait if the find the stroller or not. My kid spend half of the day in the stroller. So As they told me I went and bought the new one and mailed them the bill of the stroller and all other documents. I bought the same stroller we already had (the one they lost) . They never contacted me, It is been one month and half since ot happened, I am calling every day, they don’t pick up. I am sending emails they don’t answer. I spent $800 because of their fault but they don’t care. This is how they respect their passengers. By the way after 7 days they found the stroller they were lost, but I already bought the new one. I couldn’t wait for them and thinking Are they going to find it or not. Even they found it , the stroller were so dirty. The real color of stroller supposed to be white but they delivered to me very dirty , they were actually almost black. I was shocked. I am still waiting for them to contact me and see if they are going to give me my money back!!!!!! more -
May 31, 2022 By David MatthewsContinues to be a very poor experience on Android. Just tried to get my boarding pass - shows button to select boarding pass, but no pass. iOS version works fine. Very poor operating experience compared to iOS. Can't trust the app to update and show booked flights. Often defaults to just the boilerplate without showing current info. AA - there are more Android phones in the world than Apple. A bit more testing would help! more -
App was no help!!
Jun 9, 2022 By AAdisadvantageThis is ridiculous; I went online & used my miles to purchase two seats together now the day before I travel as I am checking in I see that they changed my seats to two of the free center seats not together even though they deducted my miles as payment. So I call the 800# while on hold I use the chat. After over 40 minutes on chat and being switched from reservations to AAdvantage & being told I have to call the 800# I get through to 800 reservations. They are telling me they can’t do anything because I’ve already been assigned those seat & im telling them that those are free seats & I paid with my miles for seats together. She’s now telling me that she has to transfer me back to AAdvantage as this deals with miles. I’m telling her that I already chatted with them & they say they don’t deal with seating. But MY MILES WERE DEDUCTED & I DID RECEIVE A RECEIPT FOR THE DEDUCTION. YET THEY ASSIGNED TWO FREE CENTER SEATS. Rrservations says they see the mileage purchase but they don’t deal with mileage purchases & AAdvantage say they see the purchase but they don’t deal with seating assignments. Mind you it takes anywhere from 40min to an hour to get through to each of these departments. Apparently the only department that works is the mileage deduction department 😡 I have so much to do to get ready for my trip & im dealing with nonsense!! more -
Jul 18, 2022 By Danielle NeidigConstantly having issues with this app. Used to work great. Now it constantly logs me out, then won't let me log in without resetting password. After resetting password, it says number of attempts is maxed out and it freezes me out. So much for a time saving app!! Do NOT waste your time using this app. more -
Jul 16, 2022 By Alyssa GonnellaI work with mobile apps for a living and this app is one of the hardest to navigate. Nothing is intuitive to the user. It does not give users any useful options in the slightest and if it does you have to hunt them down. Furthermore the chat feature is one of the worst I have seen. Nothing in this app is logical or user friendly more -
Jun 11, 2022 By kevin oldhamDon't try using this app to book a flight with flight credits. It wouldn't allow me to. I spent over 2 hours on hold with reservations and trying to straighten it out chatting in the app. Chatting accomplished nothing. Finally got to speak to someone in ticketing... another 20 minutes to confirm reservation already started on the website. They will not answer any questions not related to booking a flight. Customer service is email only. Up to 10 days to get a response. Terrible experience. more
No reviews available
No reviews available
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Very helpful!!
Aug 28, 2021 By marley_maeI downloaded this app for my most recent trip to California and I’m so glad I did (I don’t know how I would have survived without it)! The app was great at getting me checked in/boarded, keeping me updated on my flight status and luggage status*, as well as keeping me informed on gate changes (which gave me so much peace of mind for someone who has never flown solo before and hasn’t had much experience with airports) *The one suggestion I do have for the app would be to only send notifications about baggage claim to those people who actually need to pick up their bags. Going to California this didn’t happen to me but coming back, I had a moment of sheer terror because I got a notification saying that I needed to pick up my bag for my connecting flight which would have made me late for the next one. After asking the person at the gate if this was true they looked at my baggage claim tag and told me that my luggage would be transferred and that sometimes everybody on a particular flight get that notification even if it doesn’t apply to them. Eventually, the app updated my bag status to being loaded on the plane as I was boarding but I definitely panicked for a good 10-15 minutes. Other than that one thing, I had nothing but a positive experience using the app more -
Customer complaints
Jul 11, 2022 By KLXA380I just wanted to make a note about some of the complaints about aadvantage or American Airlines I do not work for either aadvantage or American airline’s . This review is based of a logical approach and a logical opinion We as the customer have developed a “ entitled “ attitude towards the airline’s industry and as such towards society . This rule of “ the customer is always correct “ mentality is giving rise to ignorance . Just because an airline cancels a flight or delays a flight does not give you the right to berate an airline and it’s staff. We as a society are not royalty. Yet you as the passenger make yourselves out to be . Please stop Things happen . I get it . It’s an inconvenience . Hey my plans have been ruined but at the end of the day it does not give you the right to attack an airline and it’s staff just because you have been inconvenienced . We all have . Move on be polite and live to see another day . Be grateful that the airline’s are there in the first place . Just because you have had a negative experience from American Airlines immediately you state “ oh I’m Never flying them again “. Put your big boy pants on and be respectful Thank You more -
Most things good but service reduction on flights truly a sad way to skimp on service to save money.
Mar 21, 2021 By slpoulosThe app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit. more -
Terrible app
Jan 19, 2019 By Swooshn1Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app. more -
The app is great
Feb 28, 2019 By stewbinatorI read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues. more -
saved me so much time
Feb 8, 2021 By luciano_menzoI had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this. more -
Issue on flight 594
Jul 3, 2022 By Damn0815On 7/2/22 my family and I were seated and ready to leave on flight 594 from Guanacaste Costa Rica “Liberia International Airport” when the pilot announced that the flight was having a fuel pump problem and that (31) passengers and corresponding luggage would have to get off the plane in order for the flight to be lighter. American Airlines was amazing in handling the situation, a total of (36) passengers were accommodated at Planet Hollywood Resort. The airline not only provided accommodations and food for all of us at a great resort, they also provided transportation to the resort and back to the airport. The Airline not only accommodated us on the next day’s flight 1238, they also provided me and my family with future vouchers to use towards future airline reservations. I have to say we were very impressed and appreciative with the way American Airlines took care of all of us. Thank you so much for everything! You have definitely earned all of our future flight traveling. more -
Made whole trip convenient!
Jul 17, 2019 By ViridianPhotonThis app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything! more -
Apr 26, 2022 By Katey JohnsonI found the app very easy to use honestly. Back in Dec 2021 I took a trip by myself for the first time. I'm 19, never flown before let alone been in an airport and it literally got me through the whole trip really easy. There is a labeled map of the airport with all the numbers, and you can see where your seat is in comparison to the rest of the plane beforehand. The app makes your boarding pass brighter for you when your pulling it up. Not too many buttons to get confused. ☆Very nice~☆ more -
Mar 4, 2022 By Hannah MattoxJust use this app, to make sure I had my boarding passes ready! It save me time at the airport so I didn't have to print my airport boarding passes if I didn't want to. This app kept everything digitally, and the next thing that I would hope is eventually we can take a picture and use a picture of a license on the app in the future. The boarding passes at the airport scanned perfectly, and I was surprised that I was able to enter in my phone number for updates on my selected flights. more
No reviews available
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Jun 3, 2022 By darkcloud2266111This app does not feel optimized for Android. I keep getting an error message when trying to use a credit card to pay for the "lovely" baggage fee that "other" airlines don't charge. Error states "expiry year must be numeric", even though those are the only characters I'm using. more -
May 15, 2022 By Peter BoosalisThis used to be a good ap. Hasn't worked since a few updates ago. I've done all the updates and tried uninstalling and installing again. All my other apps work fine so there's something wrong with the latest AA updates. UPDATE: For anyone else having the same problem, I was able to resolve the issue by opening the app using my cellular connection. Once open, then it works with WiFi. Very odd that I had to do that, it should work either way. Changed my 1 star rating to 3 star. more -
Feb 27, 2022 By Bridgette NI wish I could say I liked this app more. It is generally intuitive and it functions well when it is working... however, it times out and errors out a lot. Even when it sends you to the mobile site, it doesn't seem to work. I don't understand what the deal is. Overall it works when you are checked in and your tickets are ready but needing to reschedule or look up a flight...you better expect issues. more
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Jun 18, 2022 By Jody WireWorks fine, except if your flights canceled or you want to watch in-flight movies or if you need to make changes from alerts they send. Basically all it is good for is a mobile boarding pass, as long as your flight doesn't change. Takes forever to update information. more -
Inflight entertainment is terrible
Jul 12, 2021 By Shrine17The aadvantage portion of the app works fine. However, the inflight entertainment is terrible. Last week I was on a flight and used the app to launch the inflight movies. While this is a little hit and miss (whether it works or not), this time it worked. On my return flight, it decided that I needed to upgrade and it would not let me launch the app without upgrading. Keep in mind that I am on the plane when it notifies me of this. You would think that it would let you upgrade while on the aa inflight wireless but no such luck. So I tether to my phone while we are taxiing to attempt to upgrade to the latest version. I successfully upgrade and launch the inflight movie selection only to be given an error 404 on my browser. I tried several things including powering down my iPad to get it to work but it never did. This is just one example of many where the inflight entertainment system did not work. I am in support of using personal devices for inflight movies but only if the system works consistently. Please fix this terrible and bug prone system. more
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Jun 29, 2022 By Julie WeberThis is truly the worst of the airline apps. It continues to log me out despite my selection to keep me logged in, which is inconvenient when trying to pull up a boarding pass. It is also incredibly slow and often freezes completely and has to be restarted. It is so bad that it makes me look for alternate airlines whenever there is a choice on a route. more -
Horrible experience with VeriFLY
Apr 6, 2021 By eubanks6703Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience. more -
Jun 29, 2022 By Taylor TurnerThis app is absolutely horrible. Hard to navigate, lots of options take you to the same place, and flights do not get updated in the app. It wouldn't show my boarding passes, updated flight information, or how to find anything on the paper ticket. I had a cancellation and changed the flight, and got the app notification about the new flight but that actual app still shows my cancelled one from yesterday. It's just a confusing and difficult app, with many problems. more -
Jun 25, 2022 By Alex PinsonThe UI for this app is difficult to navigate. It took me over 20 minutes to find the correct place to check in for a flight. The app is also useless if two passengers on your booking have the same first name??? Because my father and I share a first name it is impossible to check either of us in without calling AA and setting up an AA rewards account. The rest of the members on the flight were checked in. more -
The worst airlines
Mar 24, 2022 By AnaKaluderovicThe worst air company. I am flying all the time and this company made nightmare of my last flight with them. They lost my 18 months son’s stroller I went to their office and they said I can go to the store and get the new one , no matter if they find the one they lost and they will pay it for it. I came to Florida on vacation and I can not be in apartment and wait if the find the stroller or not. My kid spend half of the day in the stroller. So As they told me I went and bought the new one and mailed them the bill of the stroller and all other documents. I bought the same stroller we already had (the one they lost) . They never contacted me, It is been one month and half since ot happened, I am calling every day, they don’t pick up. I am sending emails they don’t answer. I spent $800 because of their fault but they don’t care. This is how they respect their passengers. By the way after 7 days they found the stroller they were lost, but I already bought the new one. I couldn’t wait for them and thinking Are they going to find it or not. Even they found it , the stroller were so dirty. The real color of stroller supposed to be white but they delivered to me very dirty , they were actually almost black. I was shocked. I am still waiting for them to contact me and see if they are going to give me my money back!!!!!! more -
May 31, 2022 By David MatthewsContinues to be a very poor experience on Android. Just tried to get my boarding pass - shows button to select boarding pass, but no pass. iOS version works fine. Very poor operating experience compared to iOS. Can't trust the app to update and show booked flights. Often defaults to just the boilerplate without showing current info. AA - there are more Android phones in the world than Apple. A bit more testing would help! more -
App was no help!!
Jun 9, 2022 By AAdisadvantageThis is ridiculous; I went online & used my miles to purchase two seats together now the day before I travel as I am checking in I see that they changed my seats to two of the free center seats not together even though they deducted my miles as payment. So I call the 800# while on hold I use the chat. After over 40 minutes on chat and being switched from reservations to AAdvantage & being told I have to call the 800# I get through to 800 reservations. They are telling me they can’t do anything because I’ve already been assigned those seat & im telling them that those are free seats & I paid with my miles for seats together. She’s now telling me that she has to transfer me back to AAdvantage as this deals with miles. I’m telling her that I already chatted with them & they say they don’t deal with seating. But MY MILES WERE DEDUCTED & I DID RECEIVE A RECEIPT FOR THE DEDUCTION. YET THEY ASSIGNED TWO FREE CENTER SEATS. Rrservations says they see the mileage purchase but they don’t deal with mileage purchases & AAdvantage say they see the purchase but they don’t deal with seating assignments. Mind you it takes anywhere from 40min to an hour to get through to each of these departments. Apparently the only department that works is the mileage deduction department 😡 I have so much to do to get ready for my trip & im dealing with nonsense!! more -
Jul 18, 2022 By Danielle NeidigConstantly having issues with this app. Used to work great. Now it constantly logs me out, then won't let me log in without resetting password. After resetting password, it says number of attempts is maxed out and it freezes me out. So much for a time saving app!! Do NOT waste your time using this app. more -
Jul 16, 2022 By Alyssa GonnellaI work with mobile apps for a living and this app is one of the hardest to navigate. Nothing is intuitive to the user. It does not give users any useful options in the slightest and if it does you have to hunt them down. Furthermore the chat feature is one of the worst I have seen. Nothing in this app is logical or user friendly more -
Jun 11, 2022 By kevin oldhamDon't try using this app to book a flight with flight credits. It wouldn't allow me to. I spent over 2 hours on hold with reservations and trying to straighten it out chatting in the app. Chatting accomplished nothing. Finally got to speak to someone in ticketing... another 20 minutes to confirm reservation already started on the website. They will not answer any questions not related to booking a flight. Customer service is email only. Up to 10 days to get a response. Terrible experience. more
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American Airlines
Release Notes
2022.18
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- See all your trip requirements in one place with easier access to our Ready to Fly hub. Check health and travel requirements, entry restrictions, and submit forms for your upcoming trip
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- We made changing your trip easier
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- We made changing your trip easier
- Ongoing bug fixes and maintenance
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- With our new connection experience, you’ll see how long it takes to get to your connecting gate and step-by-step directions to get you there.
- Verify required health documents for travel to the U.S. from Mexico (and coming soon for travel from other countries).
- Ongoing bug fixes and maintenance
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- We’ve made some changes to the AAdvantage® program. Visit your updated account summary to see what’s new.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- You asked, and we delivered – now book multi city trips in the app. (Multi city award trips are coming soon.)
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Find health and travel requirements, entry restrictions, COVID-19 testing information, forms and documents – all in one place on our ready to fly hub
- You asked, and we delivered – now book multi city trips in the app. (Multi city award trips are coming soon.)
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- Ongoing bug fixes and enhancements
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app.
· See all your flight notifications from the last 24 hours in one place in the new ‘Notifications’ center.
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airlines AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
· You can now use your American Airline AAdvantage® miles to book award travel on American or one of our partner airlines directly from our app
To make our app better for you, we make ongoing updates to improve your experience. Thanks for choosing American Airlines.
- It's now easier to search for terminal maps and Admirals Clubs®
- Now, you can enable Time Sensitive Notifications, so you never miss an important American travel notification, even when your device is set to certain Focus modes. Go to Settings > Notifications > American to set it up.
- Ongoing bug fixes and maintenance
Ongoing bug fixes and maintenance.
- Ongoing bug fixes and maintenance
- Admirals Club® members can now access their digital membership card in the app.
- See all your trip requirements in one place with easier access to our Ready to Fly hub. Check health and travel requirements, entry restrictions, and submit forms for your upcoming trip.
- Ongoing bug fixes and maintenance.
- We made changing your trip easier.
- Ongoing bug fixes and maintenance.
- We made changing your trip easier.
- Ongoing bug fixes and maintenance.
- Ongoing bug fixes and maintenance
Ongoing bug fixes and maintenance.
- Ongoing bug fixes and maintenance
- Verify required health documents for travel to the U.S. from Mexico ( and coming soon for travel from other countries).
- Ongoing bug fixes and maintenance
- We’ve made some changes to the AAdvantage® program. Visit your updated account summary to see what’s new.
- With our new connection experience, you'll see how long it takes to get to your connecting gate and step-by-step directions to get you there.
- Ongoing bug fixes and maintenance
- Ongoing bug fixes and maintenance
- Ongoing bug fixes and maintenance
- Ongoing bug fixes and maintenance
- Ongoing bug fixes and maintenance
- Ongoing bug fixes and maintenance
- You asked, and we delivered – You can book multi-city award travel in the app, making it easier than ever to use your miles to go farther.
- Ongoing bug fixes and maintenance
• Find health and travel requirements, entry restrictions, COVID-19 testing information, forms and documents – all in one place on our ready to fly hub
• You asked, and we delivered – now book multi city trips in the app. (Multi city award trips are coming soon.)
• Ongoing bug fixes and enhancements
- Ongoing bug fixes and enhancements
• Ongoing bug fixes and enhancements
• If your trip includes a mix of American and JetBlue flights, you can now check in and get boarding passes in our app
• Ongoing bug fixes and enhancements
• Ongoing bug fixes and enhancements
• Ongoing bug fixes and enhancements
• Ongoing bug fixes and enhancements
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