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American Airlines
Travel & LocalAmerican Airlines, Inc.
Get the app that knows where you’re going - view your flight, check in & more
Get the app that knows where you’re going - view your flight, check in & more
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Get the app that knows where you’re going - view your flight, check in & more
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About American Airlines
Google Play
With the American Airlines app, you’re covered with the information you need exactly when you need it. Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.
-Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.
-Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.
-Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.
-Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.
-AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.
-Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.
-Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.
-Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination.
-Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.
-Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com to check flight information and watch movies and TV shows at no cost.
Contact Us: 800-222-2377
Why we need the permissions:
Bluetooth
We will be adding location assistance to mapping (see our new terminal maps) that uses BLE
Location
Your location helps us give you relevant information tailored to where you are at the time.
Photos/Media/Files
Access to photos is required to store parking reminders.
Camera
The camera allows the app to scan credit cards and expedite the checkout process.
Wi-Fi connection information
This allows the app to understand when connectivity exists to give you the data you need.
Other
Other various permissions allow the app to: receive google notifications, process notifications while the device is trying to sleep, access American’s web services, and vibrate for important messages.
-Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.
-Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.
-Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.
-Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.
-AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.
-Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.
-Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.
-Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination.
-Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.
-Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com to check flight information and watch movies and TV shows at no cost.
Contact Us: 800-222-2377
Why we need the permissions:
Bluetooth
We will be adding location assistance to mapping (see our new terminal maps) that uses BLE
Location
Your location helps us give you relevant information tailored to where you are at the time.
Photos/Media/Files
Access to photos is required to store parking reminders.
Camera
The camera allows the app to scan credit cards and expedite the checkout process.
Wi-Fi connection information
This allows the app to understand when connectivity exists to give you the data you need.
Other
Other various permissions allow the app to: receive google notifications, process notifications while the device is trying to sleep, access American’s web services, and vibrate for important messages.
App Store
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.
- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.
- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.
- Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.
- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.
- AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.
- Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.
- Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.
- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination.
- Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.
- Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info.
- Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost.
There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools contributes to a great experience.
New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.
Contact Us: 1-800-222-2377
- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.
- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.
- Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.
- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.
- AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.
- Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.
- Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.
- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination.
- Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.
- Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info.
- Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost.
There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools contributes to a great experience.
New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.
Contact Us: 1-800-222-2377
Write a Review
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Dec 28, 2020 Incredibly tough to find receipt. Desktop website didn't work. Switched to app. Had to spend 10 minutes resetting my password, which seems to happen every time with AA. Needed help from the chat feature, since there doesn't seem to be any way to get to my receipts at all within the app. The chat got me the link, then they need my ticket number. Ok. I've got it here, only it says my ticket number is wrong. Cool, since it's the one you gave me. Decided to call the help line and it's a 1 hr wait.more -
Made whole trip convenient!
Jul 17, 2019 This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!more -
Reliable information, very professional. No stress!
Jan 31, 2018 Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.more -
I love this app! By far the best airline app!
May 8, 2019 I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!more -
Nov 14, 2020 Great app! Have been enjoying the live updates, digital boarding pass, and in-flight entertainment. Small improvement would be to be able to add AAdvantage number and TSA precheck to the digital boarding pass thru the app. I may not have figured out how to do this yet and keep going to the counter to add these to the flights. I don't mind because the staff is always great, but when in a rush this would be helpful.more
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Dec 21, 2020 Other apps are much more user friendly and intuitive. Also it seems to crash a lot requiring me to log in and search for my travel locator. Ultimately this app is a pain in the butt. Why they haven't gone to fingerprint log in I dont know. I bet 3/4 of all management and tech employees use it for banking. They just dont care enough about AA customers.more -
Very Little Versatility
Dec 6, 2019 I would bet that I am in the top 1% of time spent using the app as I fly often. I have many ideas for how it can be improved, but the first would be to make it to where cash and miles redemption values are pulled, preferably shown simultaneously, at the same time like in Delta’s app. Second, multi-city search should be an absolute no-brainer. Third, adding a filter to flight results for departure time (slider), arrival time (slider), flight duration (slider), cost (slider), class (I hate that Basic Economy shows up as it makes Sorting on Price cloudy just like on the website), and connecting city (check boxes). Fourth, being able to add more the one origin airport into a search would be very convenient. Fifth, GoGo Entertainment App is a nuisance - buying WiFi and accessing entertainment during flight should all happen in-app (I’m sure this is the most difficult as info would pull from many sources.) Sixth, the boarding passes added to Apple Wallet should disappear on their own after a flight has occurred. All of the above should be the standard for an airline’s app, excluding the WiFi and Entertainment all in one place.more -
Jan 10, 2021 Terrible experience with AA. Flight attendants were awesome, but the company/corporation is completely horrible. Shoving 3 flights on 1 plane, no social distancing, cancelling flights MULTIPLE times a mere few hours before they're supposed to leave. And passenger services is completely useless in aiding any issues you will have (which you WILL have). Never flying with AA again.more -
Jan 12, 2021 Usually gives the wrong gate and you have to figure out which of the two days you are given are right , and half the time won't load the boarding pass. I'm at the airport right bike, waiting ten minutes for my pass. -
Dec 27, 2020 This is a crooked company. This app doesn't work half the time. Technical difficulties left and right. The app tells me to call customer service and they say I have to use the app even though it isn't working. A woman was assaulted on my last american airlines flight and the employees did nothing. They let her attacker walk away like it didn't happen and it was unfortunate nobody got their phones out to record in time. I've complained and AA gave me a copy/paste response.more
No reviews available
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Made whole trip convenient!
Jul 17, 2019 This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!more -
Reliable information, very professional. No stress!
Jan 31, 2018 Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.more -
I love this app! By far the best airline app!
May 8, 2019 I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!more -
Great App, Continuous Development
Jun 24, 2019 I just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it!more -
perfect!
Nov 23, 2020 this app is my life saver! it makes things so so easy!! i love flying with American Airlines, if you do then definitely get this app. i fly every month and being able to have everything on my phone is so helpful. you can have multiple flights on the app to have information of. you don't need wifi to get on the app like the website!! incase something happens to your boarding pass its all on your phone!! i am maybe a little too enthusiastic about this app but i really love it. if you are flying you NEED this app. it also give you maps of what airports you will be at so you know where to go. and you can change your seat any time until boarding pretty much. i will always choose to fly with AA they have always been good to me and i have amazing flights!!more
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Nov 14, 2020 Great app! Have been enjoying the live updates, digital boarding pass, and in-flight entertainment. Small improvement would be to be able to add AAdvantage number and TSA precheck to the digital boarding pass thru the app. I may not have figured out how to do this yet and keep going to the counter to add these to the flights. I don't mind because the staff is always great, but when in a rush this would be helpful.more -
Pretty good....most of the time
Oct 2, 2020 App runs pretty well. My biggest frustration is that sometimes I have to go to the full web site for seat selection. This is normally happening after my travel agency issues my ticket and I think there is some kind of lag before I am allowed to make changes in the app. I am normally insulted by the offers to upgrade to first class because they are not reasonable. It’s almost like a reminder that I am not wealthy and I am sure most people feel this way. Once it was like $1,500 for one way! I do occasionally put in for an upgrade. It would be nice if the app told you when first class was checked-in full so you would not have to wait until the last minute to grab a drink from somewhere (especially since they are not serving drinks in coach). Maybe a stoplight system like they use for Jetnet that shows when you have no chance.more -
Hmmm..
Oct 25, 2018 I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me.more -
Good and getting better
Oct 27, 2019 I’ve recently switched to flying primarily American based on the routes I fly most. Especially after reaching Gold status, when more things opened up in the app, the app experience has continued to improve. I love that I can now book my main cabin flight using my corporate card and then pay to upgrade to first using my personal card. The only issue that I run into consistently is that when I pay to upgrade my flight, I always have to re-enter my card details. The UI suggests that I should be able to use a card on file, but none of my payment methods are listed. Fixing this would make upgrading a snap!more -
Helpful friendly staff
Jan 22, 2020 Have just returned from Vietnam. Six flights including four on japan airlines partner in Tokyo and Hanoi. Staff was all helpful and friendly. Good food and large bathrooms with bidet on JAL. On USA flights from Dfw and Boston all staff including ticketing to baggage and in air attendants were super. Wish Dfw to clt plane had usb ChargePoint but otherwise gft2u trip. One hitch was bad weather in Dfw caused our luggage to miss connections. But Anthony located bags and they are to be delivered soon. We have over 200,000 miles with aa and two aa advantage cards and love American. Fantastic staff and caring people. I use wheelchair and staff goes overboard to help with my carry on and spect request. I’m an aa customer for life. Mike in hickory. Thanksmore
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Dec 28, 2020 Incredibly tough to find receipt. Desktop website didn't work. Switched to app. Had to spend 10 minutes resetting my password, which seems to happen every time with AA. Needed help from the chat feature, since there doesn't seem to be any way to get to my receipts at all within the app. The chat got me the link, then they need my ticket number. Ok. I've got it here, only it says my ticket number is wrong. Cool, since it's the one you gave me. Decided to call the help line and it's a 1 hr wait.more -
First Class Amenities = 0
Jan 8, 2021 Don’t waste your money on First Class tickets through American Airlines. You get no amenities for your money. The person who took our bags did not put First Class stickers on our luggage. Then the Flight Attendant refused to provide us with any service on our flight back from Key West today citing that the reason is because people stormed the Capital yesterday. We asked what that had to do with our flight, and she answered that the union decided no to provide services due to the unrest. Then she walked to the back of the plane and stayed there the entire flight!! RIDICULOUS! We had nothing to do with what happed in DC! We were in Key West on vacation. What those people did had nothing to do with us. This is infuriating. We are Advantage members and have never flown with another airline. EVER! But we will be booking with another airline for our future flights, international and domestic. Thanks for giving us nothing for our money.more -
Reliable app, bad video integration
Dec 1, 2017 Seems like most people don't know how to review an app and instead review customer service issues 😄. Here's an actual app review. Been using consistently for over a year now. Used for 70+ check-ins, TSA points, and boarding. App is reliable, updates changes in flight information quickly, sometimes even before the pilot has informed passengers. A recent update broke the "clear expired passes" feature which was useful as I am a frequent flyer that uses iOS's wallet feature a lot. Using the app for in-flight entertainment is quite atrocious. UI loops that bring you back to square one and very infrequent experiences without glitches. Most of the time it just plain doesn't work. Maybe it's the plane's servers, but c'mon...WestJet got it right, why can't American!? The most recent update killed compatibility with iOS 9. Yeah, I should update, I get it. But really, how hard is legacy support?more -
Close, but ugh
Aug 2, 2019 Can you please make the confirmation number for a flight easy to see?!? Even staff at the ticket counter could not find it to try to help me with check-in and got frustrated...all to just so you can verify if my bag is small enough to fit under a seat before I even get a boarding pass because of the new cheaper fare option restrictions of online check-in. One more reason added to the list of why this airline is ranked behind the competitors and why other professional travelers often agree with me in that “ugh, American” sentiment that goes beyond the app. On the upside, good in-flight entertainment experience that doesn’t require a secondary GoGo app as Delta’s does and notifications have been well done.more -
Some good, some not.
Sep 20, 2018 Easiest of all so far to get boarding passes and put them on Wallet. But, my flight was only a single destination and return. If is true that having a more complex flight involves two searches, That is a negative. Our negative was the my wife’s boarding pass was not accepted at the gate, although it had been at the baggage pickup. Tried to redownload it, but ended up having to get her a printed one. Luckily, The Philadelphia airport made that easy for those with Precheck, but could have been a real problem. Have never had that problem with other airlines. Attendant said “happens sometimes”. Needs to work with Apple Pay and be able to pay for luggage without getting out credit card.more
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Dec 21, 2020 Other apps are much more user friendly and intuitive. Also it seems to crash a lot requiring me to log in and search for my travel locator. Ultimately this app is a pain in the butt. Why they haven't gone to fingerprint log in I dont know. I bet 3/4 of all management and tech employees use it for banking. They just dont care enough about AA customers.more -
Very Little Versatility
Dec 6, 2019 I would bet that I am in the top 1% of time spent using the app as I fly often. I have many ideas for how it can be improved, but the first would be to make it to where cash and miles redemption values are pulled, preferably shown simultaneously, at the same time like in Delta’s app. Second, multi-city search should be an absolute no-brainer. Third, adding a filter to flight results for departure time (slider), arrival time (slider), flight duration (slider), cost (slider), class (I hate that Basic Economy shows up as it makes Sorting on Price cloudy just like on the website), and connecting city (check boxes). Fourth, being able to add more the one origin airport into a search would be very convenient. Fifth, GoGo Entertainment App is a nuisance - buying WiFi and accessing entertainment during flight should all happen in-app (I’m sure this is the most difficult as info would pull from many sources.) Sixth, the boarding passes added to Apple Wallet should disappear on their own after a flight has occurred. All of the above should be the standard for an airline’s app, excluding the WiFi and Entertainment all in one place.more -
Jan 12, 2021 Usually gives the wrong gate and you have to figure out which of the two days you are given are right , and half the time won't load the boarding pass. I'm at the airport right bike, waiting ten minutes for my pass. -
Amazing how bad this app still is
Dec 13, 2019 I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.more -
Dec 23, 2020 Good operation so far, but no airline will ever get a positive rating until I'm able to copy/paste, or have some ability to input my frequent flyer number without needing a pen and paper to write it down separately to then input it. It's 2020. You'd think airline's would make their app more user friendly for such a simple requestmore
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Jan 10, 2021 Terrible experience with AA. Flight attendants were awesome, but the company/corporation is completely horrible. Shoving 3 flights on 1 plane, no social distancing, cancelling flights MULTIPLE times a mere few hours before they're supposed to leave. And passenger services is completely useless in aiding any issues you will have (which you WILL have). Never flying with AA again.more -
Dec 27, 2020 This is a crooked company. This app doesn't work half the time. Technical difficulties left and right. The app tells me to call customer service and they say I have to use the app even though it isn't working. A woman was assaulted on my last american airlines flight and the employees did nothing. They let her attacker walk away like it didn't happen and it was unfortunate nobody got their phones out to record in time. I've complained and AA gave me a copy/paste response.more -
Least Useful Airline App. And Airline.
Feb 4, 2019 Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass. Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination. The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness.more -
Becoming less useful esp on the Watch
Oct 8, 2019 I usually give an app 3 stars if it at least does the minimum across all platforms. This app does not execute it’s features at an acceptable level. Forgetting about the missing features (well documented in other reviews), the watch app is horrendous. It no longer has complications for Apple Watch (not Series 5 paired to to XS Max, anyway). The complication functioning correctly is incredibly important on travel days to keep current with changing gates and departure times. For as a long as I’ve been using the app (across multiple phones and watches now), the watch would usually display incorrect times after connecting in a different time zone. For example, when I go from Florida to someplace else and connect in DFW, the change in time zone wreaked havoc on the app. I would frequently be onboard my 2nd segment and the watch was telling me how long until my 1st segment had to land. That is just nuts... but that is if it would give me flight info at all. Approximately 25% of the time, nothing would update and / or I couldn’t even get my flight to come across from the phone to the watch. Seriously, AA?!more -
Jan 6, 2021 App is NOT accurate enough. 1 hour before my next flight, I checked this app for my next gate, and it gave me the wrong gate, with no warning. **There should be a warning here, telling people to check boards at the airport. The app caused me to miss my flightmore
What’s Groovy
I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable.
I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags.
I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
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What’s Subpar
Multiple times, I have been unable to get my boarding pass and have had to go through Customer Service to get them emailed to me. I cannot do upgrades using miles on the app, which is ridiculous. A few times, the app has shutdown at inopportune times, such as going through TSA Checkpoints.
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Incredibly tough to find receipt. Desktop website didn't work. Switched to app. Had to spend 10 minutes resetting my password, which seems to happen every time with AA. Needed help from the chat feature, since there doesn't seem to be any way to get to my receipts at all within the app. The chat got me the link, then they need my ticket number. Ok. I've got it here, only it says my ticket number is wrong. Cool, since it's the one you gave me. Decided to call the help line and it's a 1 hr wait.
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Made whole trip convenient!
This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything! -
Reliable information, very professional. No stress!
Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose. -
I love this app! By far the best airline app!
I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!! -
Great app! Have been enjoying the live updates, digital boarding pass, and in-flight entertainment. Small improvement would be to be able to add AAdvantage number and TSA precheck to the digital boarding pass thru the app. I may not have figured out how to do this yet and keep going to the counter to add these to the flights. I don't mind because the staff is always great, but when in a rush this would be helpful.
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Great App, Continuous Development
I just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it! -
perfect!
this app is my life saver! it makes things so so easy!! i love flying with American Airlines, if you do then definitely get this app. i fly every month and being able to have everything on my phone is so helpful. you can have multiple flights on the app to have information of. you don't need wifi to get on the app like the website!! incase something happens to your boarding pass its all on your phone!! i am maybe a little too enthusiastic about this app but i really love it. if you are flying you NEED this app. it also give you maps of what airports you will be at so you know where to go. and you can change your seat any time until boarding pretty much. i will always choose to fly with AA they have always been good to me and i have amazing flights!! -
Pretty good....most of the time
App runs pretty well. My biggest frustration is that sometimes I have to go to the full web site for seat selection. This is normally happening after my travel agency issues my ticket and I think there is some kind of lag before I am allowed to make changes in the app. I am normally insulted by the offers to upgrade to first class because they are not reasonable. It’s almost like a reminder that I am not wealthy and I am sure most people feel this way. Once it was like $1,500 for one way! I do occasionally put in for an upgrade. It would be nice if the app told you when first class was checked-in full so you would not have to wait until the last minute to grab a drink from somewhere (especially since they are not serving drinks in coach). Maybe a stoplight system like they use for Jetnet that shows when you have no chance. -
First Class Amenities = 0
Don’t waste your money on First Class tickets through American Airlines. You get no amenities for your money. The person who took our bags did not put First Class stickers on our luggage. Then the Flight Attendant refused to provide us with any service on our flight back from Key West today citing that the reason is because people stormed the Capital yesterday. We asked what that had to do with our flight, and she answered that the union decided no to provide services due to the unrest. Then she walked to the back of the plane and stayed there the entire flight!! RIDICULOUS! We had nothing to do with what happed in DC! We were in Key West on vacation. What those people did had nothing to do with us. This is infuriating. We are Advantage members and have never flown with another airline. EVER! But we will be booking with another airline for our future flights, international and domestic. Thanks for giving us nothing for our money. -
Everything all in one place for your travel itinerary with AA. Easy to navigate and use. Everything from changing seats to changing flights. Monitor wait list, departures, arrivals, and baggage claim. It will even update and add travel events to your google calendar and send you email updates. This makes traveling with AA so easy.
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Always on point and very convenient!
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Wonderful
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Awesome
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👌👌👌👌👌
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Easy access to flight status
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Fantastic Airline
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American Airlines
Love the app and love the service!! -
No esta disponible en español
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Works great
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Great app they keeping adding great features
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Made whole trip convenient!
This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything! -
Reliable information, very professional. No stress!
Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose. -
I love this app! By far the best airline app!
I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!! -
Great App, Continuous Development
I just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it! -
perfect!
this app is my life saver! it makes things so so easy!! i love flying with American Airlines, if you do then definitely get this app. i fly every month and being able to have everything on my phone is so helpful. you can have multiple flights on the app to have information of. you don't need wifi to get on the app like the website!! incase something happens to your boarding pass its all on your phone!! i am maybe a little too enthusiastic about this app but i really love it. if you are flying you NEED this app. it also give you maps of what airports you will be at so you know where to go. and you can change your seat any time until boarding pretty much. i will always choose to fly with AA they have always been good to me and i have amazing flights!! -
Everything all in one place for your travel itinerary with AA. Easy to navigate and use. Everything from changing seats to changing flights. Monitor wait list, departures, arrivals, and baggage claim. It will even update and add travel events to your google calendar and send you email updates. This makes traveling with AA so easy.
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Great app on day of travel
Not sure what the poor reviews are about... certainly more about service issues than the app itself. As a weekly AA flyer, I find the app to be very helpful and intuitive. I don’t need to dig all over like the United app. Everything is on the home screen and it’s dynamic to what I most need at that time. Favorite features are the ability to order food from restaurants at DFW and a few other airports - need more! - and see the terminal maps to plan out a quick connect. Rebooking is great when it works, many times though the rebook option doesn’t show up in app timely for me. I get the text message about a cancellation or delay and race to the app and the rebooking shows sometimes but not others. Otherwise very positive experiences with the app! -
App is Beautiful But Needs Multi-City Booking
Let me just say that this app is gorgeous, easy to use and man it just adhere’s to the idea of “knowing what the user wants to do before the user knows what they want to do”. The interface is simple and easy to use. Booking flights is so so easy. Now, with all of this being said, this app cannot he used for booking multi-city trips. I do wish that they would at the minimum, put a message telling the user to go online to the website in the event that a multi-city trip is desired, besides that, I have never had a single problem with the app. It has only crashed on me once in the 2+ years that I have used it, which JUST PHENOMENAL! If there is to be a hall of fame for travel apps, American Airline’s App should be in it! -
We are American!
It’s always great with American airlines because they listen. I have always taken the time to communicate with American Airlines and noticed that it does work overtime. I appreciate the constant upgrades that American brings to make it better and better each time. It’s a parent did American wants to be number one and I realize they’re not perfect, they are working hard to make it the best American Airlines possible. I appreciate this so good and hopefully some integrated parts will make this a better experience. Knowing how much time it takes to develop and tweak apps and sites, I appreciate the time invested to continually give us a great experience as we fly across this country with American Airlines. Thank you once again for serving us with excellence. -
Solves issues I didn’t even know I had
The American Airlines app is an essential for traveling. It is easy to navigate, has everything that I expect to see and look for right on the home page and sync’s seamlessly across all my devices. The bonus is that that there have been many times when my flight is delayed or cancelled and the app already has a notification and allows me to select new flights right from the app. I see other people scrambling to call AA and being on hold for ever and getting frustrated. All while I’ve already been notified, changed my flight, picked my new seat, and tracked my bags. Please keep it up AA, I only hope it gets better from here.
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Great app! Have been enjoying the live updates, digital boarding pass, and in-flight entertainment. Small improvement would be to be able to add AAdvantage number and TSA precheck to the digital boarding pass thru the app. I may not have figured out how to do this yet and keep going to the counter to add these to the flights. I don't mind because the staff is always great, but when in a rush this would be helpful.
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Pretty good....most of the time
App runs pretty well. My biggest frustration is that sometimes I have to go to the full web site for seat selection. This is normally happening after my travel agency issues my ticket and I think there is some kind of lag before I am allowed to make changes in the app. I am normally insulted by the offers to upgrade to first class because they are not reasonable. It’s almost like a reminder that I am not wealthy and I am sure most people feel this way. Once it was like $1,500 for one way! I do occasionally put in for an upgrade. It would be nice if the app told you when first class was checked-in full so you would not have to wait until the last minute to grab a drink from somewhere (especially since they are not serving drinks in coach). Maybe a stoplight system like they use for Jetnet that shows when you have no chance. -
Hmmm..
I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me. -
Good and getting better
I’ve recently switched to flying primarily American based on the routes I fly most. Especially after reaching Gold status, when more things opened up in the app, the app experience has continued to improve. I love that I can now book my main cabin flight using my corporate card and then pay to upgrade to first using my personal card. The only issue that I run into consistently is that when I pay to upgrade my flight, I always have to re-enter my card details. The UI suggests that I should be able to use a card on file, but none of my payment methods are listed. Fixing this would make upgrading a snap! -
Helpful friendly staff
Have just returned from Vietnam. Six flights including four on japan airlines partner in Tokyo and Hanoi. Staff was all helpful and friendly. Good food and large bathrooms with bidet on JAL. On USA flights from Dfw and Boston all staff including ticketing to baggage and in air attendants were super. Wish Dfw to clt plane had usb ChargePoint but otherwise gft2u trip. One hitch was bad weather in Dfw caused our luggage to miss connections. But Anthony located bags and they are to be delivered soon. We have over 200,000 miles with aa and two aa advantage cards and love American. Fantastic staff and caring people. I use wheelchair and staff goes overboard to help with my carry on and spect request. I’m an aa customer for life. Mike in hickory. Thanks -
I don’t understand the bad reviews.
I like the app. It has everything I need in it and is easy to navigate. It was very easy to change flights when I needed to. When one of my flights was delayed, making me miss my connection, I didn’t have to wait in line at the service desk. American had already saved me a seat on the next flight and all I had to do was confirm it in my app. I got an alert that another flight was delayed and I just changed it in the app. I gave it 4 stars because it seems they could combine some info into one location in the app, but it was totally easy to use. -
Good for most things
I’ve been using the app for quite a while and find it to be really very useful and reliable for many things. The only issue that I have is with its integration into in flight entertainment. It has to open the browser to select a video and then get an option to play in the app. Very awkward, if it works. It used to work on my iPad and iPhone but now only works on the phone. The iPad won’t open the browse properly. iPad and phone are running the latest iOS and I’m running the latest version of the app on both.
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Incredibly tough to find receipt. Desktop website didn't work. Switched to app. Had to spend 10 minutes resetting my password, which seems to happen every time with AA. Needed help from the chat feature, since there doesn't seem to be any way to get to my receipts at all within the app. The chat got me the link, then they need my ticket number. Ok. I've got it here, only it says my ticket number is wrong. Cool, since it's the one you gave me. Decided to call the help line and it's a 1 hr wait.
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First Class Amenities = 0
Don’t waste your money on First Class tickets through American Airlines. You get no amenities for your money. The person who took our bags did not put First Class stickers on our luggage. Then the Flight Attendant refused to provide us with any service on our flight back from Key West today citing that the reason is because people stormed the Capital yesterday. We asked what that had to do with our flight, and she answered that the union decided no to provide services due to the unrest. Then she walked to the back of the plane and stayed there the entire flight!! RIDICULOUS! We had nothing to do with what happed in DC! We were in Key West on vacation. What those people did had nothing to do with us. This is infuriating. We are Advantage members and have never flown with another airline. EVER! But we will be booking with another airline for our future flights, international and domestic. Thanks for giving us nothing for our money. -
Reliable app, bad video integration
Seems like most people don't know how to review an app and instead review customer service issues 😄. Here's an actual app review. Been using consistently for over a year now. Used for 70+ check-ins, TSA points, and boarding. App is reliable, updates changes in flight information quickly, sometimes even before the pilot has informed passengers. A recent update broke the "clear expired passes" feature which was useful as I am a frequent flyer that uses iOS's wallet feature a lot. Using the app for in-flight entertainment is quite atrocious. UI loops that bring you back to square one and very infrequent experiences without glitches. Most of the time it just plain doesn't work. Maybe it's the plane's servers, but c'mon...WestJet got it right, why can't American!? The most recent update killed compatibility with iOS 9. Yeah, I should update, I get it. But really, how hard is legacy support? -
Close, but ugh
Can you please make the confirmation number for a flight easy to see?!? Even staff at the ticket counter could not find it to try to help me with check-in and got frustrated...all to just so you can verify if my bag is small enough to fit under a seat before I even get a boarding pass because of the new cheaper fare option restrictions of online check-in. One more reason added to the list of why this airline is ranked behind the competitors and why other professional travelers often agree with me in that “ugh, American” sentiment that goes beyond the app. On the upside, good in-flight entertainment experience that doesn’t require a secondary GoGo app as Delta’s does and notifications have been well done. -
Some good, some not.
Easiest of all so far to get boarding passes and put them on Wallet. But, my flight was only a single destination and return. If is true that having a more complex flight involves two searches, That is a negative. Our negative was the my wife’s boarding pass was not accepted at the gate, although it had been at the baggage pickup. Tried to redownload it, but ended up having to get her a printed one. Luckily, The Philadelphia airport made that easy for those with Precheck, but could have been a real problem. Have never had that problem with other airlines. Attendant said “happens sometimes”. Needs to work with Apple Pay and be able to pay for luggage without getting out credit card. -
Could be better...
The features of the app are really nice (when the app works). It’s great being able to have my boarding pass as well as all my flight information on my phone. I fly American frequently, so I’m always using the app to book and check flights. The app crashes every other time I use it, and when it’s crashing, it keeps crashing. It’s very annoying when I’m trying to check information about my upcoming flights and every time I hit a certain button, the app crashes. This could be a really good travel app, but instead - as a result of only working half (or less) of the time - it’s only OK. -
Glitch prone
This app is great...when it works. I just had to delete and re-download the app (the 3rd time in just over a year). I do like the features...mobile tix, in-flight entertainment, airport maps, flight checks, etc. But the glitches are annoying. I am not a freq flier; so, I I give it 3 stars. If I flew more often and had the glitch frequency as often, it may have been less. For me, it is more of a nuisance or irritation than a problem. But...on the other hand, it isn’t receiving four stars b/c it seems I have to delete and re-download the app every time I fly (2-3 times per year). And yes...I do update phone regularly. -
Apple Watch flight status update
Just added an Apple Watch, have been using the AA app for quite a while on the iPhone and had been getting better and better. At DFW sitting a couple gates away from the departure gate due to availability of seats, I was checking the flight status every few minutes on the watch. About 25 minutes prior to departure we walked to gate to find out that there’d been a gate Change (from D to A, of course). The iPhone app had updated while the phone app had not. If fact, the watch didn’t update for 10-15 minutes. Obviously a big problem. AA2497/Dec27 DFW-MEM if you want to troubleshoot
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Other apps are much more user friendly and intuitive. Also it seems to crash a lot requiring me to log in and search for my travel locator. Ultimately this app is a pain in the butt. Why they haven't gone to fingerprint log in I dont know. I bet 3/4 of all management and tech employees use it for banking. They just dont care enough about AA customers.
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Very Little Versatility
I would bet that I am in the top 1% of time spent using the app as I fly often. I have many ideas for how it can be improved, but the first would be to make it to where cash and miles redemption values are pulled, preferably shown simultaneously, at the same time like in Delta’s app. Second, multi-city search should be an absolute no-brainer. Third, adding a filter to flight results for departure time (slider), arrival time (slider), flight duration (slider), cost (slider), class (I hate that Basic Economy shows up as it makes Sorting on Price cloudy just like on the website), and connecting city (check boxes). Fourth, being able to add more the one origin airport into a search would be very convenient. Fifth, GoGo Entertainment App is a nuisance - buying WiFi and accessing entertainment during flight should all happen in-app (I’m sure this is the most difficult as info would pull from many sources.) Sixth, the boarding passes added to Apple Wallet should disappear on their own after a flight has occurred. All of the above should be the standard for an airline’s app, excluding the WiFi and Entertainment all in one place. -
Terrible experience with AA. Flight attendants were awesome, but the company/corporation is completely horrible. Shoving 3 flights on 1 plane, no social distancing, cancelling flights MULTIPLE times a mere few hours before they're supposed to leave. And passenger services is completely useless in aiding any issues you will have (which you WILL have). Never flying with AA again.
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Usually gives the wrong gate and you have to figure out which of the two days you are given are right , and half the time won't load the boarding pass. I'm at the airport right bike, waiting ten minutes for my pass.
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This is a crooked company. This app doesn't work half the time. Technical difficulties left and right. The app tells me to call customer service and they say I have to use the app even though it isn't working. A woman was assaulted on my last american airlines flight and the employees did nothing. They let her attacker walk away like it didn't happen and it was unfortunate nobody got their phones out to record in time. I've complained and AA gave me a copy/paste response.
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Amazing how bad this app still is
I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems. -
Good operation so far, but no airline will ever get a positive rating until I'm able to copy/paste, or have some ability to input my frequent flyer number without needing a pen and paper to write it down separately to then input it. It's 2020. You'd think airline's would make their app more user friendly for such a simple request
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Least Useful Airline App. And Airline.
Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass. Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination. The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness. -
I used to love using this app. It was reliable with all the features I needed. However as of late I can no longer pull up my current boarding pass at the airport. I can see all kinds of prior BP's but not the one I would need at that time. This causes a scurry to get to a kiosk and print my pass. If this was corrected I would be back to giving 5 stars.
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Seems like everything I am in a hurry, with no time to spare, the app crashes. It seems to no longer recognize the same saved password that worked earlier in the day. Happened again today. Its like app knows I am at airport and late and it decides to fail... Dont get it. Also, for last 6 weeks, when checking in for a flight, app says "error has occurred " before downloading my boarding pass... but if I go back to main screen I can access the app. Confusing.
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Takes forever to load.
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Crashes when utilizing VPN abroad. A complete piece of junk.
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City select on app book flt would not enter and save even after permissions were allowed for all available requests.
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This app is horrible
I am leaving this in a proper English way so I don’t get censored. How can you run a billion dollar enterprise and not have a clean user interface that is not as buggy as cyberpunk 2077. How hard is it to properly resize after your own prompts?? -
Baggage
Bag was handled poorly and not in the same condition as when I checked it. It looked like they were very rough with it. It was a heavy bag and I understand that but it was a little disappointing to have it happen. -
Not a fan
Not a fan -
Muy mala aplicación,nunca se les ocurra pagarle el seguro a un pasaje pq les sucede que si le cancelan el vuelo llamas a american y te dicen que los del seguro del pasaje es otra compañía independiente,algo bien loco puesto que la opccion la ofrece su propia aplicación de american airlines,🤬🤬🤬
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Can't ever check in on this app. Locks up. I'm going back to Jet Blue and United. Their apps function properly
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Usually gives the wrong gate and you have to figure out which of the two days you are given are right , and half the time won't load the boarding pass. I'm at the airport right bike, waiting ten minutes for my pass.
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Trash
This app is trash. Always slow and full of glitches. Bad app.
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Other apps are much more user friendly and intuitive. Also it seems to crash a lot requiring me to log in and search for my travel locator. Ultimately this app is a pain in the butt. Why they haven't gone to fingerprint log in I dont know. I bet 3/4 of all management and tech employees use it for banking. They just dont care enough about AA customers.
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Very Little Versatility
I would bet that I am in the top 1% of time spent using the app as I fly often. I have many ideas for how it can be improved, but the first would be to make it to where cash and miles redemption values are pulled, preferably shown simultaneously, at the same time like in Delta’s app. Second, multi-city search should be an absolute no-brainer. Third, adding a filter to flight results for departure time (slider), arrival time (slider), flight duration (slider), cost (slider), class (I hate that Basic Economy shows up as it makes Sorting on Price cloudy just like on the website), and connecting city (check boxes). Fourth, being able to add more the one origin airport into a search would be very convenient. Fifth, GoGo Entertainment App is a nuisance - buying WiFi and accessing entertainment during flight should all happen in-app (I’m sure this is the most difficult as info would pull from many sources.) Sixth, the boarding passes added to Apple Wallet should disappear on their own after a flight has occurred. All of the above should be the standard for an airline’s app, excluding the WiFi and Entertainment all in one place. -
Usually gives the wrong gate and you have to figure out which of the two days you are given are right , and half the time won't load the boarding pass. I'm at the airport right bike, waiting ten minutes for my pass.
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Amazing how bad this app still is
I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems. -
Good operation so far, but no airline will ever get a positive rating until I'm able to copy/paste, or have some ability to input my frequent flyer number without needing a pen and paper to write it down separately to then input it. It's 2020. You'd think airline's would make their app more user friendly for such a simple request
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I used to love using this app. It was reliable with all the features I needed. However as of late I can no longer pull up my current boarding pass at the airport. I can see all kinds of prior BP's but not the one I would need at that time. This causes a scurry to get to a kiosk and print my pass. If this was corrected I would be back to giving 5 stars.
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Seems like everything I am in a hurry, with no time to spare, the app crashes. It seems to no longer recognize the same saved password that worked earlier in the day. Happened again today. Its like app knows I am at airport and late and it decides to fail... Dont get it. Also, for last 6 weeks, when checking in for a flight, app says "error has occurred " before downloading my boarding pass... but if I go back to main screen I can access the app. Confusing.
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Not too good
The app makes it easy to view your reservations, but when you try to make changes like add seats or bags, it rarely works correctly. I tried to add checked bags to our first flight and was charged the $60 though it did not work. I later tried to reserve 2 seats for a flight through the app and I was charged the $38 on 2 different debit cards that I tried without it working. I had to call American Airlines both times and was told I need to wait for the charges to “drop off,” but I had to pay again in both instances to have the checked bags and reserved seats. Would have been nice to use the money that had already been taken out of my account to make the reservations but when you call AA, they claim that they do not even see charges made. All in all, very frustrating when you cannot use the money you are supposed to still have in your account until the charge “drops off.” Will not be using the app to make changes like these ever again. -
The app can't keep up with changing gates and changing flights. I recently took a AA flight and due to weather, I had to change flights. I was able to do so, but the app would not update to the new flights. I had to go to a AA kiosk and get a paper copy of my boarding pass. Furthermore, when my gate changed, the app did not keep up. I had to use a non-AA app to find my new gate.
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This is the worst of all the airline apps I have. It doesn't recognize trips on the day of the trip without entering a record locator. The mobile boarding passes frequently don't work. And when I missed a connecting flight I couldn't reschedule in the app. Gates are often wrong as is baggage claim information.
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Terrible experience with AA. Flight attendants were awesome, but the company/corporation is completely horrible. Shoving 3 flights on 1 plane, no social distancing, cancelling flights MULTIPLE times a mere few hours before they're supposed to leave. And passenger services is completely useless in aiding any issues you will have (which you WILL have). Never flying with AA again.
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This is a crooked company. This app doesn't work half the time. Technical difficulties left and right. The app tells me to call customer service and they say I have to use the app even though it isn't working. A woman was assaulted on my last american airlines flight and the employees did nothing. They let her attacker walk away like it didn't happen and it was unfortunate nobody got their phones out to record in time. I've complained and AA gave me a copy/paste response.
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Least Useful Airline App. And Airline.
Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass. Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination. The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness. -
Becoming less useful esp on the Watch
I usually give an app 3 stars if it at least does the minimum across all platforms. This app does not execute it’s features at an acceptable level. Forgetting about the missing features (well documented in other reviews), the watch app is horrendous. It no longer has complications for Apple Watch (not Series 5 paired to to XS Max, anyway). The complication functioning correctly is incredibly important on travel days to keep current with changing gates and departure times. For as a long as I’ve been using the app (across multiple phones and watches now), the watch would usually display incorrect times after connecting in a different time zone. For example, when I go from Florida to someplace else and connect in DFW, the change in time zone wreaked havoc on the app. I would frequently be onboard my 2nd segment and the watch was telling me how long until my 1st segment had to land. That is just nuts... but that is if it would give me flight info at all. Approximately 25% of the time, nothing would update and / or I couldn’t even get my flight to come across from the phone to the watch. Seriously, AA?! -
App is NOT accurate enough. 1 hour before my next flight, I checked this app for my next gate, and it gave me the wrong gate, with no warning. **There should be a warning here, telling people to check boards at the airport. The app caused me to miss my flight
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First time I used it, it worked well. Was able to check in on the app. But recently it isn't working to check in and didn't add up the miles I should have received from my last 2 flights.
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Terrible app
Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app. -
The app is specifically designed in a way to make sure American Airlines can get as much money out of you as possible. For example, when i try and change my flight plan for a different day it gives me the option to do so and provides me with the prices for changing to all other flights avaliable. However, when you checkout it gives you an error and when you refresh the page the alternate flight price has increased substantially on their site from what you thought you were going to pay.
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App is giving a "something went wrong" message and showing "no matches" for flight search. Go to website and multiple flights available. This isnt the first time. Other times I just went to another airline. I checked this time because I know there is flights going into Dallas. Not helping them during rough times.
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This app does nothing. It's just a really dumb wrapper around a web browser component that shows you a couple of pages within the AA website. There's no difference between been logged in or not. After logging in with my AAdvantage credentials it wouldn't find a flight I had a few hours later automatically and show me its status or allow me to check in. Instead it would require me to input the flight number manually. Totally pointless app. Just use a web browser instead.
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