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American Airlines

American Airlines

American Airlines, Inc.

Get the app that knows where you’re going - view your flight, check in & more

4.2 Ratings 121K+ Reviews 10M+ Downloads

About American Airlines

Get the app that knows where you’re going - view your flight, check in & more
see more about American Airlines

Ratings & Reviews

4.2
121.4K+ Ratings
  1. 5
    70%
  2. 4
    11%
  3. 3
    4%
  4. 2
    3%
  5. 1
    12%
  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
    more
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
    more
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
    more
  • Oct 27, 2020

    By GRIZ Zly
    I would give it 5 stars, but when you check in with app, you still have to go to the kiosk. If you check in online and take care of the luggage, you should be ablevto go straight to the counter.
    more
  • Oct 17, 2020

    By MR Greene
    3hr flight, entertainment option won't load, using android phone. Passenger next to me could also not get entertainment link to load. Others on plane were viewing ok. Not sure if droid issue.
    more
  • Oct 24, 2020

    By Robert Bierer
    I used to love using this app. It was reliable with all the features I needed. However as of late I can no longer pull up my current boarding pass at the airport. I can see all kinds of prior BP's but not the one I would need at that time. This causes a scurry to get to a kiosk and print my pass. If this was corrected I would be back to giving 5 stars.
    more
  • Oct 26, 2020

    By Byron Miller
    I can not even get myself signed in. It stops on my phone number telling me I must have 10 digits and I do and it will not recognize it. I have done this twice. I hope someone reads this and can help me or the app.
    more
  • Oct 10, 2020

    By B. B.
    I updated the app today and it is no longer usable. Now it keeps stopping and closes itself shortly after it opens. I've force stopped the app, cleared its cache, restarted my phone... nothing has helped this problem.
    more
  • Very Little Versatility Dec 6, 2019

    By WillieNelson1992
    I would bet that I am in the top 1% of time spent using the app as I fly often. I have many ideas for how it can be improved, but the first would be to make it to where cash and miles redemption values are pulled, preferably shown simultaneously, at the same time like in Delta’s app. Second, multi-city search should be an absolute no-brainer. Third, adding a filter to flight results for departure time (slider), arrival time (slider), flight duration (slider), cost (slider), class (I hate that Basic Economy shows up as it makes Sorting on Price cloudy just like on the website), and connecting city (check boxes). Fourth, being able to add more the one origin airport into a search would be very convenient. Fifth, GoGo Entertainment App is a nuisance - buying WiFi and accessing entertainment during flight should all happen in-app (I’m sure this is the most difficult as info would pull from many sources.) Sixth, the boarding passes added to Apple Wallet should disappear on their own after a flight has occurred. All of the above should be the standard for an airline’s app, excluding the WiFi and Entertainment all in one place.
    more
  • Amazing how bad this app still is Dec 13, 2019

    By Rudder61
    I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.
    more

No reviews available

  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
    more
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
    more
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
    more
  • I love this app! By far the best airline app! May 8, 2019

    By Ellejayare
    I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
    more
  • Great App, Continuous Development Jun 24, 2019

    By MiscMel70
    I just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it!
    more
  • Oct 27, 2020

    By GRIZ Zly
    I would give it 5 stars, but when you check in with app, you still have to go to the kiosk. If you check in online and take care of the luggage, you should be ablevto go straight to the counter.
    more
  • Oct 21, 2020

    By Susan Cannon
    I love how the app makes it possible to have my boarding pass on my phone but it frequently has errors and does not update quick enough at times.
    more
  • Oct 23, 2020

    By Chris Valenzuela
    Great app. Had a few last min crashes when trying to load boarding pass. No problems other than that
    more
  • Oct 12, 2020

    By Hermann von Gersdorff
    Works great, but had some issues with thought warnings that I did not have with the website
    more
  • Hmmm.. Oct 25, 2018

    By bodmodkub
    I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me.
    more
  • Oct 17, 2020

    By MR Greene
    3hr flight, entertainment option won't load, using android phone. Passenger next to me could also not get entertainment link to load. Others on plane were viewing ok. Not sure if droid issue.
    more
  • Reliable app, bad video integration Dec 1, 2017

    By Userzz
    Seems like most people don't know how to review an app and instead review customer service issues 😄. Here's an actual app review. Been using consistently for over a year now. Used for 70+ check-ins, TSA points, and boarding. App is reliable, updates changes in flight information quickly, sometimes even before the pilot has informed passengers. A recent update broke the "clear expired passes" feature which was useful as I am a frequent flyer that uses iOS's wallet feature a lot. Using the app for in-flight entertainment is quite atrocious. UI loops that bring you back to square one and very infrequent experiences without glitches. Most of the time it just plain doesn't work. Maybe it's the plane's servers, but c'mon...WestJet got it right, why can't American!? The most recent update killed compatibility with iOS 9. Yeah, I should update, I get it. But really, how hard is legacy support?
    more
  • Oct 18, 2020

    By VICTORIA CORREA
    Never consistently logged on. At times won't acknowledge your log in... responds with error messages.
    more
  • Oct 24, 2020

    By Robert Bierer
    I used to love using this app. It was reliable with all the features I needed. However as of late I can no longer pull up my current boarding pass at the airport. I can see all kinds of prior BP's but not the one I would need at that time. This causes a scurry to get to a kiosk and print my pass. If this was corrected I would be back to giving 5 stars.
    more
  • Oct 10, 2020

    By B. B.
    I updated the app today and it is no longer usable. Now it keeps stopping and closes itself shortly after it opens. I've force stopped the app, cleared its cache, restarted my phone... nothing has helped this problem.
    more
  • Very Little Versatility Dec 6, 2019

    By WillieNelson1992
    I would bet that I am in the top 1% of time spent using the app as I fly often. I have many ideas for how it can be improved, but the first would be to make it to where cash and miles redemption values are pulled, preferably shown simultaneously, at the same time like in Delta’s app. Second, multi-city search should be an absolute no-brainer. Third, adding a filter to flight results for departure time (slider), arrival time (slider), flight duration (slider), cost (slider), class (I hate that Basic Economy shows up as it makes Sorting on Price cloudy just like on the website), and connecting city (check boxes). Fourth, being able to add more the one origin airport into a search would be very convenient. Fifth, GoGo Entertainment App is a nuisance - buying WiFi and accessing entertainment during flight should all happen in-app (I’m sure this is the most difficult as info would pull from many sources.) Sixth, the boarding passes added to Apple Wallet should disappear on their own after a flight has occurred. All of the above should be the standard for an airline’s app, excluding the WiFi and Entertainment all in one place.
    more
  • Amazing how bad this app still is Dec 13, 2019

    By Rudder61
    I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.
    more
  • Oct 6, 2020

    By Peyton Millinor
    The app continues to be full of bugs and not provide accurate information. The latest: Last night after receiving notice that my flight had changed and I needed to confirm it, I received an error message when linking to the app stating "Error showing flight information" , and today when attempting to review options to change my flight the app showed "We didn't find a match" for changes to my selected flight, but a human at AA customer service confirmed the route has three options available.
    more
  • Oct 26, 2020

    By Byron Miller
    I can not even get myself signed in. It stops on my phone number telling me I must have 10 digits and I do and it will not recognize it. I have done this twice. I hope someone reads this and can help me or the app.
    more
  • Least Useful Airline App. And Airline. Feb 4, 2019

    By RedDirtNerd
    Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass. Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination. The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness.
    more
  • Oct 20, 2020

    By Koach Galileo
    I tried to enroll and when I press submit it says a valid phone number is 10 digits. I put my right phone number which is 10 digits and it still won't accept it. I can't enroll unless it's fixed
    more
  • Becoming less useful esp on the Watch Oct 8, 2019

    By GumbyN
    I usually give an app 3 stars if it at least does the minimum across all platforms. This app does not execute it’s features at an acceptable level. Forgetting about the missing features (well documented in other reviews), the watch app is horrendous. It no longer has complications for Apple Watch (not Series 5 paired to to XS Max, anyway). The complication functioning correctly is incredibly important on travel days to keep current with changing gates and departure times. For as a long as I’ve been using the app (across multiple phones and watches now), the watch would usually display incorrect times after connecting in a different time zone. For example, when I go from Florida to someplace else and connect in DFW, the change in time zone wreaked havoc on the app. I would frequently be onboard my 2nd segment and the watch was telling me how long until my 1st segment had to land. That is just nuts... but that is if it would give me flight info at all. Approximately 25% of the time, nothing would update and / or I couldn’t even get my flight to come across from the phone to the watch. Seriously, AA?!
    more
  • Terrible app Jan 19, 2019

    By Swooshn1
    Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app.
    more

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