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American Airlines

American Airlines

American Airlines, Inc.

Get the app that knows where you’re going - view your flight, check in & more

4.3 Ratings 134K+ Reviews 10M+ Downloads

About American Airlines

Get the app that knows where you’re going - view your flight, check in & more
see more about American Airlines

Ratings & Reviews

4.3
133.9K+ Ratings
  1. 5
    72+%
  2. 4
    10+%
  3. 3
    4+%
  4. 2
    3+%
  5. 1
    11+%
Write a Review
  • Dec 28, 2020

    By Matthew Lubben
    Incredibly tough to find receipt. Desktop website didn't work. Switched to app. Had to spend 10 minutes resetting my password, which seems to happen every time with AA. Needed help from the chat feature, since there doesn't seem to be any way to get to my receipts at all within the app. The chat got me the link, then they need my ticket number. Ok. I've got it here, only it says my ticket number is wrong. Cool, since it's the one you gave me. Decided to call the help line and it's a 1 hr wait.
    more
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
    more
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
    more
  • I love this app! By far the best airline app! May 8, 2019

    By Ellejayare
    I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
    more
  • Nov 14, 2020

    By Patrick Roberts
    Great app! Have been enjoying the live updates, digital boarding pass, and in-flight entertainment. Small improvement would be to be able to add AAdvantage number and TSA precheck to the digital boarding pass thru the app. I may not have figured out how to do this yet and keep going to the counter to add these to the flights. I don't mind because the staff is always great, but when in a rush this would be helpful.
    more
  • Dec 21, 2020

    By David Alexander
    Other apps are much more user friendly and intuitive. Also it seems to crash a lot requiring me to log in and search for my travel locator. Ultimately this app is a pain in the butt. Why they haven't gone to fingerprint log in I dont know. I bet 3/4 of all management and tech employees use it for banking. They just dont care enough about AA customers.
    more
  • Very Little Versatility Dec 6, 2019

    By WillieNelson1992
    I would bet that I am in the top 1% of time spent using the app as I fly often. I have many ideas for how it can be improved, but the first would be to make it to where cash and miles redemption values are pulled, preferably shown simultaneously, at the same time like in Delta’s app. Second, multi-city search should be an absolute no-brainer. Third, adding a filter to flight results for departure time (slider), arrival time (slider), flight duration (slider), cost (slider), class (I hate that Basic Economy shows up as it makes Sorting on Price cloudy just like on the website), and connecting city (check boxes). Fourth, being able to add more the one origin airport into a search would be very convenient. Fifth, GoGo Entertainment App is a nuisance - buying WiFi and accessing entertainment during flight should all happen in-app (I’m sure this is the most difficult as info would pull from many sources.) Sixth, the boarding passes added to Apple Wallet should disappear on their own after a flight has occurred. All of the above should be the standard for an airline’s app, excluding the WiFi and Entertainment all in one place.
    more
  • Jan 10, 2021

    By Michaela Scott
    Terrible experience with AA. Flight attendants were awesome, but the company/corporation is completely horrible. Shoving 3 flights on 1 plane, no social distancing, cancelling flights MULTIPLE times a mere few hours before they're supposed to leave. And passenger services is completely useless in aiding any issues you will have (which you WILL have). Never flying with AA again.
    more
  • Jan 12, 2021

    By Adam Pope
    Usually gives the wrong gate and you have to figure out which of the two days you are given are right , and half the time won't load the boarding pass. I'm at the airport right bike, waiting ten minutes for my pass.
  • Dec 27, 2020

    By Antoni Aurelius
    This is a crooked company. This app doesn't work half the time. Technical difficulties left and right. The app tells me to call customer service and they say I have to use the app even though it isn't working. A woman was assaulted on my last american airlines flight and the employees did nothing. They let her attacker walk away like it didn't happen and it was unfortunate nobody got their phones out to record in time. I've complained and AA gave me a copy/paste response.
    more

No reviews available

  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
    more
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
    more
  • I love this app! By far the best airline app! May 8, 2019

    By Ellejayare
    I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
    more
  • Great App, Continuous Development Jun 24, 2019

    By MiscMel70
    I just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it!
    more
  • perfect! Nov 23, 2020

    By grace herren
    this app is my life saver! it makes things so so easy!! i love flying with American Airlines, if you do then definitely get this app. i fly every month and being able to have everything on my phone is so helpful. you can have multiple flights on the app to have information of. you don't need wifi to get on the app like the website!! incase something happens to your boarding pass its all on your phone!! i am maybe a little too enthusiastic about this app but i really love it. if you are flying you NEED this app. it also give you maps of what airports you will be at so you know where to go. and you can change your seat any time until boarding pretty much. i will always choose to fly with AA they have always been good to me and i have amazing flights!!
    more
  • Nov 14, 2020

    By Patrick Roberts
    Great app! Have been enjoying the live updates, digital boarding pass, and in-flight entertainment. Small improvement would be to be able to add AAdvantage number and TSA precheck to the digital boarding pass thru the app. I may not have figured out how to do this yet and keep going to the counter to add these to the flights. I don't mind because the staff is always great, but when in a rush this would be helpful.
    more
  • Pretty good....most of the time Oct 2, 2020

    By If hes Toph I am Sli
    App runs pretty well. My biggest frustration is that sometimes I have to go to the full web site for seat selection. This is normally happening after my travel agency issues my ticket and I think there is some kind of lag before I am allowed to make changes in the app. I am normally insulted by the offers to upgrade to first class because they are not reasonable. It’s almost like a reminder that I am not wealthy and I am sure most people feel this way. Once it was like $1,500 for one way! I do occasionally put in for an upgrade. It would be nice if the app told you when first class was checked-in full so you would not have to wait until the last minute to grab a drink from somewhere (especially since they are not serving drinks in coach). Maybe a stoplight system like they use for Jetnet that shows when you have no chance.
    more
  • Hmmm.. Oct 25, 2018

    By bodmodkub
    I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me.
    more
  • Good and getting better Oct 27, 2019

    By pscoulter
    I’ve recently switched to flying primarily American based on the routes I fly most. Especially after reaching Gold status, when more things opened up in the app, the app experience has continued to improve. I love that I can now book my main cabin flight using my corporate card and then pay to upgrade to first using my personal card. The only issue that I run into consistently is that when I pay to upgrade my flight, I always have to re-enter my card details. The UI suggests that I should be able to use a card on file, but none of my payment methods are listed. Fixing this would make upgrading a snap!
    more
  • Helpful friendly staff Jan 22, 2020

    By mike in moores ferry
    Have just returned from Vietnam. Six flights including four on japan airlines partner in Tokyo and Hanoi. Staff was all helpful and friendly. Good food and large bathrooms with bidet on JAL. On USA flights from Dfw and Boston all staff including ticketing to baggage and in air attendants were super. Wish Dfw to clt plane had usb ChargePoint but otherwise gft2u trip. One hitch was bad weather in Dfw caused our luggage to miss connections. But Anthony located bags and they are to be delivered soon. We have over 200,000 miles with aa and two aa advantage cards and love American. Fantastic staff and caring people. I use wheelchair and staff goes overboard to help with my carry on and spect request. I’m an aa customer for life. Mike in hickory. Thanks
    more
  • Dec 28, 2020

    By Matthew Lubben
    Incredibly tough to find receipt. Desktop website didn't work. Switched to app. Had to spend 10 minutes resetting my password, which seems to happen every time with AA. Needed help from the chat feature, since there doesn't seem to be any way to get to my receipts at all within the app. The chat got me the link, then they need my ticket number. Ok. I've got it here, only it says my ticket number is wrong. Cool, since it's the one you gave me. Decided to call the help line and it's a 1 hr wait.
    more
  • First Class Amenities = 0 Jan 8, 2021

    By MickiThompson
    Don’t waste your money on First Class tickets through American Airlines. You get no amenities for your money. The person who took our bags did not put First Class stickers on our luggage. Then the Flight Attendant refused to provide us with any service on our flight back from Key West today citing that the reason is because people stormed the Capital yesterday. We asked what that had to do with our flight, and she answered that the union decided no to provide services due to the unrest. Then she walked to the back of the plane and stayed there the entire flight!! RIDICULOUS! We had nothing to do with what happed in DC! We were in Key West on vacation. What those people did had nothing to do with us. This is infuriating. We are Advantage members and have never flown with another airline. EVER! But we will be booking with another airline for our future flights, international and domestic. Thanks for giving us nothing for our money.
    more
  • Reliable app, bad video integration Dec 1, 2017

    By Userzz
    Seems like most people don't know how to review an app and instead review customer service issues 😄. Here's an actual app review. Been using consistently for over a year now. Used for 70+ check-ins, TSA points, and boarding. App is reliable, updates changes in flight information quickly, sometimes even before the pilot has informed passengers. A recent update broke the "clear expired passes" feature which was useful as I am a frequent flyer that uses iOS's wallet feature a lot. Using the app for in-flight entertainment is quite atrocious. UI loops that bring you back to square one and very infrequent experiences without glitches. Most of the time it just plain doesn't work. Maybe it's the plane's servers, but c'mon...WestJet got it right, why can't American!? The most recent update killed compatibility with iOS 9. Yeah, I should update, I get it. But really, how hard is legacy support?
    more
  • Close, but ugh Aug 2, 2019

    By DKorne
    Can you please make the confirmation number for a flight easy to see?!? Even staff at the ticket counter could not find it to try to help me with check-in and got frustrated...all to just so you can verify if my bag is small enough to fit under a seat before I even get a boarding pass because of the new cheaper fare option restrictions of online check-in. One more reason added to the list of why this airline is ranked behind the competitors and why other professional travelers often agree with me in that “ugh, American” sentiment that goes beyond the app. On the upside, good in-flight entertainment experience that doesn’t require a secondary GoGo app as Delta’s does and notifications have been well done.
    more
  • Some good, some not. Sep 20, 2018

    By Tntoofore
    Easiest of all so far to get boarding passes and put them on Wallet. But, my flight was only a single destination and return. If is true that having a more complex flight involves two searches, That is a negative. Our negative was the my wife’s boarding pass was not accepted at the gate, although it had been at the baggage pickup. Tried to redownload it, but ended up having to get her a printed one. Luckily, The Philadelphia airport made that easy for those with Precheck, but could have been a real problem. Have never had that problem with other airlines. Attendant said “happens sometimes”. Needs to work with Apple Pay and be able to pay for luggage without getting out credit card.
    more
  • Dec 21, 2020

    By David Alexander
    Other apps are much more user friendly and intuitive. Also it seems to crash a lot requiring me to log in and search for my travel locator. Ultimately this app is a pain in the butt. Why they haven't gone to fingerprint log in I dont know. I bet 3/4 of all management and tech employees use it for banking. They just dont care enough about AA customers.
    more
  • Very Little Versatility Dec 6, 2019

    By WillieNelson1992
    I would bet that I am in the top 1% of time spent using the app as I fly often. I have many ideas for how it can be improved, but the first would be to make it to where cash and miles redemption values are pulled, preferably shown simultaneously, at the same time like in Delta’s app. Second, multi-city search should be an absolute no-brainer. Third, adding a filter to flight results for departure time (slider), arrival time (slider), flight duration (slider), cost (slider), class (I hate that Basic Economy shows up as it makes Sorting on Price cloudy just like on the website), and connecting city (check boxes). Fourth, being able to add more the one origin airport into a search would be very convenient. Fifth, GoGo Entertainment App is a nuisance - buying WiFi and accessing entertainment during flight should all happen in-app (I’m sure this is the most difficult as info would pull from many sources.) Sixth, the boarding passes added to Apple Wallet should disappear on their own after a flight has occurred. All of the above should be the standard for an airline’s app, excluding the WiFi and Entertainment all in one place.
    more
  • Jan 12, 2021

    By Adam Pope
    Usually gives the wrong gate and you have to figure out which of the two days you are given are right , and half the time won't load the boarding pass. I'm at the airport right bike, waiting ten minutes for my pass.
  • Amazing how bad this app still is Dec 13, 2019

    By Rudder61
    I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.
    more
  • Dec 23, 2020

    By Jordan Steves
    Good operation so far, but no airline will ever get a positive rating until I'm able to copy/paste, or have some ability to input my frequent flyer number without needing a pen and paper to write it down separately to then input it. It's 2020. You'd think airline's would make their app more user friendly for such a simple request
    more
  • Jan 10, 2021

    By Michaela Scott
    Terrible experience with AA. Flight attendants were awesome, but the company/corporation is completely horrible. Shoving 3 flights on 1 plane, no social distancing, cancelling flights MULTIPLE times a mere few hours before they're supposed to leave. And passenger services is completely useless in aiding any issues you will have (which you WILL have). Never flying with AA again.
    more
  • Dec 27, 2020

    By Antoni Aurelius
    This is a crooked company. This app doesn't work half the time. Technical difficulties left and right. The app tells me to call customer service and they say I have to use the app even though it isn't working. A woman was assaulted on my last american airlines flight and the employees did nothing. They let her attacker walk away like it didn't happen and it was unfortunate nobody got their phones out to record in time. I've complained and AA gave me a copy/paste response.
    more
  • Least Useful Airline App. And Airline. Feb 4, 2019

    By RedDirtNerd
    Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass. Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination. The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness.
    more
  • Becoming less useful esp on the Watch Oct 8, 2019

    By GumbyN
    I usually give an app 3 stars if it at least does the minimum across all platforms. This app does not execute it’s features at an acceptable level. Forgetting about the missing features (well documented in other reviews), the watch app is horrendous. It no longer has complications for Apple Watch (not Series 5 paired to to XS Max, anyway). The complication functioning correctly is incredibly important on travel days to keep current with changing gates and departure times. For as a long as I’ve been using the app (across multiple phones and watches now), the watch would usually display incorrect times after connecting in a different time zone. For example, when I go from Florida to someplace else and connect in DFW, the change in time zone wreaked havoc on the app. I would frequently be onboard my 2nd segment and the watch was telling me how long until my 1st segment had to land. That is just nuts... but that is if it would give me flight info at all. Approximately 25% of the time, nothing would update and / or I couldn’t even get my flight to come across from the phone to the watch. Seriously, AA?!
    more
  • Jan 6, 2021

    By Sophia Gumas
    App is NOT accurate enough. 1 hour before my next flight, I checked this app for my next gate, and it gave me the wrong gate, with no warning. **There should be a warning here, telling people to check boards at the airport. The app caused me to miss my flight
    more

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