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American Airlines

American Airlines

American Airlines, Inc.

Get the app that knows where you’re going - view your flight, check in & more

4.3 Ratings 152K+ Reviews 10M+ Downloads

Ratings & Reviews

4.3
152.4K+ Ratings
  1. 5
    74+%
  2. 4
    10+%
  3. 3
    4+%
  4. 2
    3+%
  5. 1
    10+%
Write a Review
  • Most things good but service reduction on flights truly a sad way to skimp on service to save money. Mar 21, 2021

    By slpoulos
    The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
    more
  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
    more
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
    more
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
    more
  • saved me so much time Feb 8, 2021

    By luciano_menzo
    I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
    more
  • Apr 4, 2021

    By Garret Wilson
    **Stop logging the user out each day!** This used to be a decent app, until someone who didn't understand security decided they should require the user to enter their password every day. This is only an illusion of security. In reality it forces a users to change the password to something short and easy to remember (i.e. insecure) just so that they can log back in and not miss a flight. Because this same password is tied to the main account, American is basically forcing all its app users to reduce the login security of their accounts. Imagine you get up in the morning and are traveling to the airport and want to check in so you won't miss the flight. Oops, the app has logged you out. You don't have access to your password manager. Or imagine you're racing to catch a connection, and you need to find out which gate the connecting flight has been moved to. Oops, the app has logged you out. Do you have your password manager with you? Is it on your laptop? Is your laptop charged? This is not typical app behavior. Does your Facebook app require you to log in every day? Of course not. Modern security actually keeps track of device logins and allows remote logouts on a per-device basis—or at least a logout of all sessions. Each app is given a token that identifies its login session. This is not new technology. Whoever is designing security or the American Airlines app doesn't know how to make it secure, so they log you out every7 24 hours to provide the illusion of security. Now users are forced to downgrade their passwords, which apply to the web account as well, increasing the risk of compromise across the board even outside the app. Please stop logging the user out every day. Contract with someone who actually knows about security and follow modern security best practices.
    more
  • Horrible experience with VeriFLY Apr 6, 2021

    By eubanks6703
    Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience.
    more
  • Mar 30, 2021

    By Luke Klink
    App is mostly trash compared to Apple version. Most of the features don't work when tapping on them. Can't delete past boarding passes, so good luck scrolling through to find the right one if you travel alot of the same routes. Built-in chat was so very unhelpful. Asked how to delete boarding passes, all it could return is how to get them. As work travel is opening back up every other week for me, I need realiable, quick access to flight info. Update your Android app AA!
    more
  • Apr 5, 2021

    By William
    No biometric login, requires password. App does what it is supposed to do. No menu to adjust settings. Does not allow maintenance of profile, must use internet. I used to rate as five stars. App has gone downhill. Love American Airlines, excellent customer service. I have been an AAdvantage member for 29 years.
    more
  • Apr 7, 2021

    By Paul Dovi
    This app is fine when it works, but often it just gives me a white screen until Android eventually tells me the app has crashed. This is quite frustrating when you are trying to bring up your boarding pass. I've learned to just screenshot my boarding pass so I don't have to deal with it.
    more

No reviews available

  • Most things good but service reduction on flights truly a sad way to skimp on service to save money. Mar 21, 2021

    By slpoulos
    The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
    more
  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
    more
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
    more
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
    more
  • saved me so much time Feb 8, 2021

    By luciano_menzo
    I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
    more
  • Pretty good....most of the time Oct 2, 2020

    By If hes Toph I am Sli
    App runs pretty well. My biggest frustration is that sometimes I have to go to the full web site for seat selection. This is normally happening after my travel agency issues my ticket and I think there is some kind of lag before I am allowed to make changes in the app. I am normally insulted by the offers to upgrade to first class because they are not reasonable. It’s almost like a reminder that I am not wealthy and I am sure most people feel this way. Once it was like $1,500 for one way! I do occasionally put in for an upgrade. It would be nice if the app told you when first class was checked-in full so you would not have to wait until the last minute to grab a drink from somewhere (especially since they are not serving drinks in coach). Maybe a stoplight system like they use for Jetnet that shows when you have no chance.
    more
  • Apr 7, 2021

    By M Scott Creecy
    Overall it's okay, and works well, but the app doesn't keep up in real time like it should, and it stores too many boarding passes, and I can't find the one I need quickly.
  • Hmmm.. Oct 25, 2018

    By bodmodkub
    I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me.
    more
  • First Class Amenities = 0 Jan 8, 2021

    By MickiThompson
    Don’t waste your money on First Class tickets through American Airlines. You get no amenities for your money. The person who took our bags did not put First Class stickers on our luggage. Then the Flight Attendant refused to provide us with any service on our flight back from Key West today citing that the reason is because people stormed the Capital yesterday. We asked what that had to do with our flight, and she answered that the union decided no to provide services due to the unrest. Then she walked to the back of the plane and stayed there the entire flight!! RIDICULOUS! We had nothing to do with what happed in DC! We were in Key West on vacation. What those people did had nothing to do with us. This is infuriating. We are Advantage members and have never flown with another airline. EVER! But we will be booking with another airline for our future flights, international and domestic. Thanks for giving us nothing for our money.
    more
  • Apr 4, 2021

    By Garret Wilson
    **Stop logging the user out each day!** This used to be a decent app, until someone who didn't understand security decided they should require the user to enter their password every day. This is only an illusion of security. In reality it forces a users to change the password to something short and easy to remember (i.e. insecure) just so that they can log back in and not miss a flight. Because this same password is tied to the main account, American is basically forcing all its app users to reduce the login security of their accounts. Imagine you get up in the morning and are traveling to the airport and want to check in so you won't miss the flight. Oops, the app has logged you out. You don't have access to your password manager. Or imagine you're racing to catch a connection, and you need to find out which gate the connecting flight has been moved to. Oops, the app has logged you out. Do you have your password manager with you? Is it on your laptop? Is your laptop charged? This is not typical app behavior. Does your Facebook app require you to log in every day? Of course not. Modern security actually keeps track of device logins and allows remote logouts on a per-device basis—or at least a logout of all sessions. Each app is given a token that identifies its login session. This is not new technology. Whoever is designing security or the American Airlines app doesn't know how to make it secure, so they log you out every7 24 hours to provide the illusion of security. Now users are forced to downgrade their passwords, which apply to the web account as well, increasing the risk of compromise across the board even outside the app. Please stop logging the user out every day. Contract with someone who actually knows about security and follow modern security best practices.
    more
  • Apr 7, 2021

    By Paul Dovi
    This app is fine when it works, but often it just gives me a white screen until Android eventually tells me the app has crashed. This is quite frustrating when you are trying to bring up your boarding pass. I've learned to just screenshot my boarding pass so I don't have to deal with it.
    more
  • Amazing how bad this app still is Dec 13, 2019

    By Rudder61
    I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.
    more
  • Apr 5, 2021

    By Barry Hellman
    The app keeps logging me out. I also sometimes have issues bringing up the boarding pass and the wallet. American needs to pay more attention to making sure the app works properly.
  • Not too good Aug 29, 2020

    By Duhcsdjn
    The app makes it easy to view your reservations, but when you try to make changes like add seats or bags, it rarely works correctly. I tried to add checked bags to our first flight and was charged the $60 though it did not work. I later tried to reserve 2 seats for a flight through the app and I was charged the $38 on 2 different debit cards that I tried without it working. I had to call American Airlines both times and was told I need to wait for the charges to “drop off,” but I had to pay again in both instances to have the checked bags and reserved seats. Would have been nice to use the money that had already been taken out of my account to make the reservations but when you call AA, they claim that they do not even see charges made. All in all, very frustrating when you cannot use the money you are supposed to still have in your account until the charge “drops off.” Will not be using the app to make changes like these ever again.
    more
  • Horrible experience with VeriFLY Apr 6, 2021

    By eubanks6703
    Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience.
    more
  • Mar 30, 2021

    By Luke Klink
    App is mostly trash compared to Apple version. Most of the features don't work when tapping on them. Can't delete past boarding passes, so good luck scrolling through to find the right one if you travel alot of the same routes. Built-in chat was so very unhelpful. Asked how to delete boarding passes, all it could return is how to get them. As work travel is opening back up every other week for me, I need realiable, quick access to flight info. Update your Android app AA!
    more
  • Apr 5, 2021

    By William
    No biometric login, requires password. App does what it is supposed to do. No menu to adjust settings. Does not allow maintenance of profile, must use internet. I used to rate as five stars. App has gone downhill. Love American Airlines, excellent customer service. I have been an AAdvantage member for 29 years.
    more
  • Apr 14, 2021

    By Norman Zhao
    App logs you out more frequently than it should. Flight search function hangs up after 2 or 3 searches and refuses to load. Seat map occasionally refuses to load. Not sure how every other airline (AS, UA, DL, WN) got their app to work so much more smoothly than AA.
    more
  • Mar 26, 2021

    By Travis Emery
    Garbage Airline app, once you arrive at your destination you can never simply look up where your bags are. Instead of the app displaying the flight you were just on and telling you what baggage claim you need to go to it just shows you pointless page. You have to know your flight number, look it up then maybe you might find where your bags are with this app. United's app works wonderfully and is easy to use unlike this app. It's also why I dont fly with American that much
    more

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