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American Airlines

American Airlines

American Airlines, Inc.

Get the app that knows where you’re going - view your flight, check in & more

4.4 Ratings 242K+ Reviews 10M+ Downloads

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Ratings & Reviews

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  • Most things good but service reduction on flights truly a sad way to skimp on service to save money. Mar 21, 2021

    By slpoulos
    The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
  • Terrible app Jan 19, 2019

    By Swooshn1
    Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app.
  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
  • Jan 16, 2022

    By Charles Eric Pate
    Works for me. The verifly pop only took three minutes to complete, after which it updated the AA app. Also it notified me that one of my connections had been cancelled and then suggested alternates. The only downside I've found is I can't pre-order the daily wifi pass. It requires that I'm sitting on the plane to do it.
  • saved me so much time Feb 8, 2021

    By luciano_menzo
    I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
  • Jan 18, 2022

    By Paul Custer
    Happy to give the app five stars but could not book a flight with the very large Flight status / Find trip / Book flights buttons across the bottom. Got to a point where the info I needed to add was hidden below these buttons and was forced to go online. Small problem - seems fixable.
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
  • I love this app! By far the best airline app! May 8, 2019

    By Ellejayare
    I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
  • Dec 16, 2021

    By Vonda Pu Pu
    Always easy to use. Very simple and to the point app. I can make changes, update personal information, rebook a ticket. Extremely user friendly compared to other airlines. Its 2022.....I should be able as a frequent flyer to navigate, change, and update all my own travel plans by myself first, before having to speak to service rep. I can do that with the AA app.
  • Most things good but service reduction on flights truly a sad way to skimp on service to save money. Mar 21, 2021

    By slpoulos
    The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
  • Terrible app Jan 19, 2019

    By Swooshn1
    Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app.
  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
  • Jan 16, 2022

    By Charles Eric Pate
    Works for me. The verifly pop only took three minutes to complete, after which it updated the AA app. Also it notified me that one of my connections had been cancelled and then suggested alternates. The only downside I've found is I can't pre-order the daily wifi pass. It requires that I'm sitting on the plane to do it.
  • saved me so much time Feb 8, 2021

    By luciano_menzo
    I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
  • Jan 18, 2022

    By Paul Custer
    Happy to give the app five stars but could not book a flight with the very large Flight status / Find trip / Book flights buttons across the bottom. Got to a point where the info I needed to add was hidden below these buttons and was forced to go online. Small problem - seems fixable.
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
  • I love this app! By far the best airline app! May 8, 2019

    By Ellejayare
    I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
  • Dec 16, 2021

    By Vonda Pu Pu
    Always easy to use. Very simple and to the point app. I can make changes, update personal information, rebook a ticket. Extremely user friendly compared to other airlines. Its 2022.....I should be able as a frequent flyer to navigate, change, and update all my own travel plans by myself first, before having to speak to service rep. I can do that with the AA app.
  • Dec 31, 2021

    By Kristen
    It's so unfortunate that this app is incredibly difficult to use. It is not intuitive. It is not user friendly. It does not let you see price differences from day to day like Southwest. It doesn't tell you things in advance so you don't have redo a booking 5 times or call in to get it right. It doesn't easily pull up booked or held flights for you. It forces you to be reliant on numbers AA sends you by email. If we didn't have miles with AA, I'd happily never use this app ever again.
  • Jan 16, 2022

    By Patrick Berrigan
    Been flying exclusively with AA for about a year and have status. This app used to work relatively well. However they must have updated it recently and now it is a non functional hot mess. The app crashes when I try to update my personal information. This means I can't save my KTN in the app. As a result I now have to go to the counter at the airport every single time before flying out to have my KTN applied to my boarding pass. One thing I can't stand is having my time wasted. Fix it.
  • Horrible experience with VeriFLY Apr 6, 2021

    By eubanks6703
    Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience.
  • Jan 11, 2022

    By Al Lemke
    Check in from the app no longer works. It pops up a message saying something isn't complete and launches Google play store to download VeriFLY even though it is already installed and is not supported for my destination. Could not figure out a way around it had to use PC to check in and get mobile boarding pass by email. Boarding passes are also available on this app 15 minutes after check in from PC.
  • Jan 23, 2022

    By Space Pope Extremis
    Can't proceed beyond passenger info. You spend an eternity inputting all kinds of personal info, sign your children up for mileage programs, and pray nothing times out while you do it. Then you discover the "Next" button (or whatever) is masked out by main menu buttons. Guess I'm flying Delta or United.
  • Worst flight experience ever Jul 18, 2021

    By samuel sicairos
    Never flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American.
  • Dec 29, 2021

    By Chase Gardner
    Don't even try the app don't reserve tickets with this company it's not worth your time spend a little more money on a company that is actually reliable. I have flown with them many times and each time I am either delayed, waiting, or the plane is broken down don't do it. I'm currently waiting for a flight to Norfork I've been delayed for hours.
  • Jan 10, 2022

    By The G Man
    Not accurate. App is listing the wrong gate, time and status. Even after we figured it out and notified the gate agents the app continued to display the wrong gate and terminal. When the flight was delayed and later canceled the app continued to display the original time and the wrong gate. Had the flight boarded and left on time we would have missed it sitting at the wrong gate.
  • Terrible App from a Horrible Airline Aug 4, 2021

    By L1011fivehundred
    The only thing worse than this app, is the flying experience as a customer on American Airlines. I am Executive Platinum on American and the only reason I have that status is that I am forced to fly on American, there are just no other options many times. When flying on American, you get a sense of complete and total apathy from check in through the completion of your flight. One reason for this is the criminally negligent management of the airline. It is managed by attorneys and accountants. AA management knows it can run a sub par operation because many times you don’t have a choice when you need to fly. They have a monopoly over many markets. In addition to this, they can shave off all the profits, enrich the upper management, and if they get into financial trouble the government is more than willing to bail them out with billions of YOUR tax dollars. Why should they care? There is zero incentive to operate in a manner which provides a top notch passenger experience. This goes for all of the airlines. This is now the pathetic status of our American transportation system. Take one ride on Emirates or Etihad and going back on an AA flight is like hitching a ride with a smelly hippy in the back of his 1976 Gremlin.
  • Jan 12, 2022

    By Sladgen Yerkovic
    I can't describe my emotions right now as I was just trying to book a flight using my points. This poopy app keeps asking me to log in and when I get to the end of the booking process, it cuts off the bottom portion of the page preventing me from being able to proceed in the booking process. I wish I could transfer my points to Delta and leave! I'd settle for Spirit at this point.

No reviews available

No reviews available

  • Most things good but service reduction on flights truly a sad way to skimp on service to save money. Mar 21, 2021

    By slpoulos
    The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
  • Terrible app Jan 19, 2019

    By Swooshn1
    Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app.
  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
  • saved me so much time Feb 8, 2021

    By luciano_menzo
    I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
  • I love this app! By far the best airline app! May 8, 2019

    By Ellejayare
    I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
  • Dec 16, 2021

    By Vonda Pu Pu
    Always easy to use. Very simple and to the point app. I can make changes, update personal information, rebook a ticket. Extremely user friendly compared to other airlines. Its 2022.....I should be able as a frequent flyer to navigate, change, and update all my own travel plans by myself first, before having to speak to service rep. I can do that with the AA app.
  • Great App, Continuous Development Jun 24, 2019

    By MiscMel70
    I just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it!
  • Jan 16, 2022

    By Charles Eric Pate
    Works for me. The verifly pop only took three minutes to complete, after which it updated the AA app. Also it notified me that one of my connections had been cancelled and then suggested alternates. The only downside I've found is I can't pre-order the daily wifi pass. It requires that I'm sitting on the plane to do it.
  • Jan 18, 2022

    By Paul Custer
    Happy to give the app five stars but could not book a flight with the very large Flight status / Find trip / Book flights buttons across the bottom. Got to a point where the info I needed to add was hidden below these buttons and was forced to go online. Small problem - seems fixable.
  • Inflight entertainment is terrible Jul 12, 2021

    By Shrine17
    The aadvantage portion of the app works fine. However, the inflight entertainment is terrible. Last week I was on a flight and used the app to launch the inflight movies. While this is a little hit and miss (whether it works or not), this time it worked. On my return flight, it decided that I needed to upgrade and it would not let me launch the app without upgrading. Keep in mind that I am on the plane when it notifies me of this. You would think that it would let you upgrade while on the aa inflight wireless but no such luck. So I tether to my phone while we are taxiing to attempt to upgrade to the latest version. I successfully upgrade and launch the inflight movie selection only to be given an error 404 on my browser. I tried several things including powering down my iPad to get it to work but it never did. This is just one example of many where the inflight entertainment system did not work. I am in support of using personal devices for inflight movies but only if the system works consistently. Please fix this terrible and bug prone system.
  • Jan 5, 2022

    By Dmitry Krupenya
    I've used this app for over 10 flights and lately the check-in process has not been reliable. I can't depend on it to give me a boarding pass every time. missed a flight from a boarding pass not loading at TSA. I carry backup paper tickets now for the boarding process.
  • Amazing how bad this app still is Dec 13, 2019

    By Rudder61
    I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.
  • Dec 31, 2021

    By Kristen
    It's so unfortunate that this app is incredibly difficult to use. It is not intuitive. It is not user friendly. It does not let you see price differences from day to day like Southwest. It doesn't tell you things in advance so you don't have redo a booking 5 times or call in to get it right. It doesn't easily pull up booked or held flights for you. It forces you to be reliant on numbers AA sends you by email. If we didn't have miles with AA, I'd happily never use this app ever again.
  • Jan 16, 2022

    By Patrick Berrigan
    Been flying exclusively with AA for about a year and have status. This app used to work relatively well. However they must have updated it recently and now it is a non functional hot mess. The app crashes when I try to update my personal information. This means I can't save my KTN in the app. As a result I now have to go to the counter at the airport every single time before flying out to have my KTN applied to my boarding pass. One thing I can't stand is having my time wasted. Fix it.
  • Horrible experience with VeriFLY Apr 6, 2021

    By eubanks6703
    Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience.
  • Jan 11, 2022

    By Al Lemke
    Check in from the app no longer works. It pops up a message saying something isn't complete and launches Google play store to download VeriFLY even though it is already installed and is not supported for my destination. Could not figure out a way around it had to use PC to check in and get mobile boarding pass by email. Boarding passes are also available on this app 15 minutes after check in from PC.
  • Jan 23, 2022

    By Space Pope Extremis
    Can't proceed beyond passenger info. You spend an eternity inputting all kinds of personal info, sign your children up for mileage programs, and pray nothing times out while you do it. Then you discover the "Next" button (or whatever) is masked out by main menu buttons. Guess I'm flying Delta or United.
  • Worst flight experience ever Jul 18, 2021

    By samuel sicairos
    Never flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American.
  • Dec 29, 2021

    By Chase Gardner
    Don't even try the app don't reserve tickets with this company it's not worth your time spend a little more money on a company that is actually reliable. I have flown with them many times and each time I am either delayed, waiting, or the plane is broken down don't do it. I'm currently waiting for a flight to Norfork I've been delayed for hours.
  • Jan 10, 2022

    By The G Man
    Not accurate. App is listing the wrong gate, time and status. Even after we figured it out and notified the gate agents the app continued to display the wrong gate and terminal. When the flight was delayed and later canceled the app continued to display the original time and the wrong gate. Had the flight boarded and left on time we would have missed it sitting at the wrong gate.
  • Terrible App from a Horrible Airline Aug 4, 2021

    By L1011fivehundred
    The only thing worse than this app, is the flying experience as a customer on American Airlines. I am Executive Platinum on American and the only reason I have that status is that I am forced to fly on American, there are just no other options many times. When flying on American, you get a sense of complete and total apathy from check in through the completion of your flight. One reason for this is the criminally negligent management of the airline. It is managed by attorneys and accountants. AA management knows it can run a sub par operation because many times you don’t have a choice when you need to fly. They have a monopoly over many markets. In addition to this, they can shave off all the profits, enrich the upper management, and if they get into financial trouble the government is more than willing to bail them out with billions of YOUR tax dollars. Why should they care? There is zero incentive to operate in a manner which provides a top notch passenger experience. This goes for all of the airlines. This is now the pathetic status of our American transportation system. Take one ride on Emirates or Etihad and going back on an AA flight is like hitching a ride with a smelly hippy in the back of his 1976 Gremlin.
  • Jan 12, 2022

    By Sladgen Yerkovic
    I can't describe my emotions right now as I was just trying to book a flight using my points. This poopy app keeps asking me to log in and when I get to the end of the booking process, it cuts off the bottom portion of the page preventing me from being able to proceed in the booking process. I wish I could transfer my points to Delta and leave! I'd settle for Spirit at this point.

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