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American Airlines

American Airlines

American Airlines, Inc.

Get the app that knows where you’re going - view your flight, check in & more

4.2 Ratings 108K+ Reviews 10M+ Downloads
Get the app that knows where you’re going - view your flight, check in & more
see more about American Airlines

Ratings & Reviews

4.2
108.5K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Hmmm.. Oct 25, 2018

    By bodmodkub
    I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me.
    more
  • Jul 26, 2020

    By Katherine P
    Old boarding passes that I can't get rid of are making it so I can't see my new passes. Drop down menu has previous passes without my current listed and when trying to access it on the boarding pass list, it's there but still takes me to old passes. Tried uninstalling and reinstalling, now just login errors even after resetting my password. No idea, and super annoying.
    more
  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
    more
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
    more
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
    more
  • Jul 20, 2020

    By Joshua Wojcik
    Just keeps repeating "error please try again". Can't get in to get the barcode for my trip reservation. Can't go anywhere in the app except for the coronavirus warning. I've allowed all permissions and uninstalled/reinstalled the app. Don't know what to do next. Google essentials phone (android).
    more
  • Jul 25, 2020

    By RTI
    Just downloaded app. Won't let me log in. I logged in fine online. App keeps staying 'Error try again". I uninstalled and reinstalled app. Rebooted phone. I am on latest Android. Still the same. Bummer for travel today.
    more
  • Very Little Versatility Dec 6, 2019

    By WillieNelson1992
    I would bet that I am in the top 1% of time spent using the app as I fly often. I have many ideas for how it can be improved, but the first would be to make it to where cash and miles redemption values are pulled, preferably shown simultaneously, at the same time like in Delta’s app. Second, multi-city search should be an absolute no-brainer. Third, adding a filter to flight results for departure time (slider), arrival time (slider), flight duration (slider), cost (slider), class (I hate that Basic Economy shows up as it makes Sorting on Price cloudy just like on the website), and connecting city (check boxes). Fourth, being able to add more the one origin airport into a search would be very convenient. Fifth, GoGo Entertainment App is a nuisance - buying WiFi and accessing entertainment during flight should all happen in-app (I’m sure this is the most difficult as info would pull from many sources.) Sixth, the boarding passes added to Apple Wallet should disappear on their own after a flight has occurred. All of the above should be the standard for an airline’s app, excluding the WiFi and Entertainment all in one place.
    more
  • Jul 30, 2020

    By Christopher Myers
    App is pretty much unusable at this point. If you manage to login, the second you navigate to another section it kicks you back out to the login page. Fix this.
    more
  • Amazing how bad this app still is Dec 13, 2019

    By Rudder61
    I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.
    more

No reviews available

  • The app is great Feb 28, 2019

    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
    more
  • Reliable information, very professional. No stress! Jan 31, 2018

    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
    more
  • Made whole trip convenient! Jul 17, 2019

    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
    more
  • I love this app! By far the best airline app! May 8, 2019

    By Ellejayare
    I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
    more
  • Great App, Continuous Development Jun 24, 2019

    By MiscMel70
    I just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it!
    more
  • Hmmm.. Oct 25, 2018

    By bodmodkub
    I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me.
    more
  • Good and getting better Oct 27, 2019

    By pscoulter
    I’ve recently switched to flying primarily American based on the routes I fly most. Especially after reaching Gold status, when more things opened up in the app, the app experience has continued to improve. I love that I can now book my main cabin flight using my corporate card and then pay to upgrade to first using my personal card. The only issue that I run into consistently is that when I pay to upgrade my flight, I always have to re-enter my card details. The UI suggests that I should be able to use a card on file, but none of my payment methods are listed. Fixing this would make upgrading a snap!
    more
  • Jun 25, 2020

    By Jaime Huckeba
    I travel every week, the app has been the easiest to book and track flights for flying between other airlines I've used. The fact they actually list the percentage of "on time" to "late" flights when booking is pretty transparent. I've enjoyed it so far. One thing I wish they'd add to the app is booking multi-city traveling. It can only be done on their website.
    more
  • Jul 26, 2020

    By Katherine P
    Old boarding passes that I can't get rid of are making it so I can't see my new passes. Drop down menu has previous passes without my current listed and when trying to access it on the boarding pass list, it's there but still takes me to old passes. Tried uninstalling and reinstalling, now just login errors even after resetting my password. No idea, and super annoying.
    more
  • Jul 27, 2020

    By matt colbert
    I could see the flight as a guest on the app. However, I could not log into my username on AA.
    more
  • Reliable app, bad video integration Dec 1, 2017

    By Userzz
    Seems like most people don't know how to review an app and instead review customer service issues 😄. Here's an actual app review. Been using consistently for over a year now. Used for 70+ check-ins, TSA points, and boarding. App is reliable, updates changes in flight information quickly, sometimes even before the pilot has informed passengers. A recent update broke the "clear expired passes" feature which was useful as I am a frequent flyer that uses iOS's wallet feature a lot. Using the app for in-flight entertainment is quite atrocious. UI loops that bring you back to square one and very infrequent experiences without glitches. Most of the time it just plain doesn't work. Maybe it's the plane's servers, but c'mon...WestJet got it right, why can't American!? The most recent update killed compatibility with iOS 9. Yeah, I should update, I get it. But really, how hard is legacy support?
    more
  • Jul 20, 2020

    By Jessika TANNER
    Not always reliable. So many times I open it and it says error, but has my info. Any buttons I push or menu I select in app it says error
    more
  • Very Little Versatility Dec 6, 2019

    By WillieNelson1992
    I would bet that I am in the top 1% of time spent using the app as I fly often. I have many ideas for how it can be improved, but the first would be to make it to where cash and miles redemption values are pulled, preferably shown simultaneously, at the same time like in Delta’s app. Second, multi-city search should be an absolute no-brainer. Third, adding a filter to flight results for departure time (slider), arrival time (slider), flight duration (slider), cost (slider), class (I hate that Basic Economy shows up as it makes Sorting on Price cloudy just like on the website), and connecting city (check boxes). Fourth, being able to add more the one origin airport into a search would be very convenient. Fifth, GoGo Entertainment App is a nuisance - buying WiFi and accessing entertainment during flight should all happen in-app (I’m sure this is the most difficult as info would pull from many sources.) Sixth, the boarding passes added to Apple Wallet should disappear on their own after a flight has occurred. All of the above should be the standard for an airline’s app, excluding the WiFi and Entertainment all in one place.
    more
  • Amazing how bad this app still is Dec 13, 2019

    By Rudder61
    I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.
    more
  • Jul 21, 2020

    By Ashley Petermeier
    Won't open, keeps saying error something went wrong please try later. I called the 1-800 number and they were of little help. App stopped working right before my retuen flight was set for check-in, customer service was very little help and kept telling me it was me and my phone not their app.
    more
  • Jul 31, 2020

    By Michelle Racicot
    Crashes alot! but when it works its very convenient and easy to use. I even uninstalled and reinstalled and still says error everytine I open it. I've been trying to choose my seat for days
    more
  • Jul 13, 2020

    By Julia Hernandez
    The app is hung up on the phone number, when creating an account. There was a separate field for area code, but it still stopped me because it wants all 10 digits. But then stopped me again, erroring that I need ten digits, when I've entered 10 digits. Will make the account online, but that's irritating.
    more
  • Jul 20, 2020

    By Joshua Wojcik
    Just keeps repeating "error please try again". Can't get in to get the barcode for my trip reservation. Can't go anywhere in the app except for the coronavirus warning. I've allowed all permissions and uninstalled/reinstalled the app. Don't know what to do next. Google essentials phone (android).
    more
  • Jul 25, 2020

    By RTI
    Just downloaded app. Won't let me log in. I logged in fine online. App keeps staying 'Error try again". I uninstalled and reinstalled app. Rebooted phone. I am on latest Android. Still the same. Bummer for travel today.
    more
  • Jul 30, 2020

    By Christopher Myers
    App is pretty much unusable at this point. If you manage to login, the second you navigate to another section it kicks you back out to the login page. Fix this.
    more
  • Jul 28, 2020

    By AJ Jimenez
    The app was working fine until the update. The update logged me off and now on every login attempt, an error message is diplayed. I can login using the browser so it's definitely the app update.
    more
  • Least Useful Airline App. And Airline. Feb 4, 2019

    By RedDirtNerd
    Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass. Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination. The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness.
    more

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