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America First Mobile Banking

America First Mobile Banking

America First Credit Union

AFCU Mobile Banking with deposits, payments, spending, budgets and loans.

4.7 Ratings 71K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • Admiration for excellence in all areas Mar 6, 2019

    By Chantal p / Bobby1960$
    I have been with America First from long before it was AFCU and would never think of changing My children and grandchildren are also AFCU member. AFCU’s determination for accuracy, expediency and many Rotherham words I could use to define them. In all my years with AFCU I have never had any kind of banking error, have always received dedicated representatives that are knowledgeable as to the customers unique need. When I hear that someone uses a bank I cringe (why would anyone to that). In using a company for as long as I’ve used AFCU which is over 50 years without any incident is unheard of. So I am very proud to shout I am am AFCU member and wouldn’t have it any other way!! Thanks to all of you at AFCU for all you have done to make me feel I am your most important customer. I am also proud to say that I recommend you to all people I know that are looking for a financial institution. Kudos to you AFCU, you have earned it and more. Warm regards, Chantal Beason
  • Jul 24, 2021

    By Jeffrey Matthews
    It's way too confusing especially when you first start looking at it all. The format is horrible and the upper lower case letters are correct but used in a way to were it did nothing positive for me except confusing and kept breaking my focus on what I needed to find out. It's more than likely my fault and my issue because I am not the smartest person out here. I do and I am going to take the time to let you know that you're credit union is the best ever. And I am so happy with your profession
  • An Honest Opinion Jun 3, 2018

    By Scooter, The Valiant Reviewer
    You know, if this app just updated your account settings as listed from its online (web browser) banking source, it would actually be a very useful and near perfect app. My suggestion, America First, is fix this problem before updating the GUI (that’s how the app looks and feels for all you technical novices). I’ve had this app for a while, so I know that it doesn’t update your account as soon as it should, so I haven’t run into overdraft fees in a while. Oh, also, notify your employees that this is a problem, I argued with one of your tellers about how the app doesn’t always update immediately and he kept trying to tell me it was instantaneous, no matter the situation. I think a good majority of these reviews somewhat argue otherwise. I do admit that most purchases show almost instantly, but I’ve found that some stores have a delay on the actual amount, such as most gas stations. Anyway, I know this is a long review, but it’s meant mostly for the software staff, so pay me no mind, other customers. (This information might be helpful to know if you’re going to get the app so you know what to look out for, though.)
  • Good app with one shortcoming Jul 27, 2021

    By BJMeee
    I’ve been using this app for years, and it works great—editing at doing nearly everything I need. I wish it gave me a chance to save and remember people’s accounts for transfers, though. I have certain AFCU members who are family, and I have to transfer money to them from time to time. Having the app remember their information would save a lot of trouble Thanks! with the bank-like approach America First took to their new premium checking accounts. For an organization that claims to have its members’ trust as a top priority, this kind of sneaky, “rope-everyone-in” strategy is beneath them. I’ve been loyal to this credit union for a long time and have done lots of business with them. In my mind, they have lost trust with this move. I hope they won’t try anything like this again. I gave them 3 stars because I still have some lingering loyalty to the CU and also because the app works well except that it doesn’t let you store the information of people you make transfers to, so you can reuse those details and not have to re-enter them every time.
  • Jul 7, 2021

    By Dayton Bingham
    Super helpful for keeping track of my bank account and easy to use and undersrand. I also really love how quick it is. If I don't have enough money on my card I can make a transfer and my card will go through instantly afterword. Great app for a great bank.
  • Speechless Oct 17, 2019

    By fliffyone
    I've never been very good with banks and my prior experiences left a sour taste when it came to Mobil banking... but for some reason American First credit union seems to work well with me.... it completely accommodates the needs of someone like my self who knows very little when it comes to iPhones, computers and technology... and even better the few times I've screwed up, calling the friendly people in the customer service department is anything less then marvelous... always friendly, patient, I can feel their smiles jump thru the phone when speaking with me... makes me want to mess up just to call them..... I will always rave the positivity and easy to maneuver on line Mobil application...... along with the card guard services that give me the piece of mind I need to watch over my funds....... Thank you AMERICA FIRST CREDIT UNION
  • Jul 16, 2021

    By Pudge 2020
    This app makes online banking very easy, especially for me who is horrible at using a phone. I have a hard time just figuring out how to send texts, so being able to learn how to manage my accounts on AFCU is awesome. It isn't difficult!
  • Great, but with a few bugs Nov 8, 2018

    By NefiAlejandro
    It is incredibly convenient to be able to see balances and transactions anytime from anywhere and compare gains and losses month to month. It also shows where your spending lies in an easy to understand pie chart, including categories such as food and dining, automotive, entertainment, etc. You can deposit checks and make transfers without even leaving the couch. But it also has a few issues. Every couple of weeks, it denies me access to it, saying that my password is no longer acceptable because I’ve changed it (when I haven’t.) my only option, then, is to try to reset my password, which it always tells me is “unavailable.” It usually accepts my same old password a few days later without my doing anything else. I’m finding out that shutting off my phone for a few minutes when that happens helps. I’ve had a few other issues occasionally, but they’re not as bad as this one. It’s a very helpful app, though, overall.
  • Jul 13, 2021

    By BenWard
    This app is pretty well setup and it let's me do things with my bank account without having to go anywhere. There's not much else to say honestly, it runs how any proffesional banking system app should, and that's all anyone should expect. Good work 👏
  • AFCU Mobile App Apr 26, 2021

    By oregondreams19
    First, I really have enjoyed being a member of America First, they have always taken care of me and my family and have helped make our bill paying easy and banking very simple and convenient. I enjoy doing the majority of my banking with the mobile app. It is very easy to use and I am able to track our expenses, pay bills, make mobile deposits and transfer money each week with a few clicks. The only item I don’t like about this app. is that sometimes the mobile app doesn’t keep up with the website. It may take a few hours to a day to have the running total/transaction history catch up to what’s showing on the website. I’m not sure why, when the data is so up to date on the web. That’s why I didn’t say all transactions completed through the mobile app. There are a few I have to take care of online because of the “data catch-up.” Other than that I love the mobile app. I will be a lifetime customer of AFCU!
  • Admiration for excellence in all areas Mar 6, 2019

    By Chantal p / Bobby1960$
    I have been with America First from long before it was AFCU and would never think of changing My children and grandchildren are also AFCU member. AFCU’s determination for accuracy, expediency and many Rotherham words I could use to define them. In all my years with AFCU I have never had any kind of banking error, have always received dedicated representatives that are knowledgeable as to the customers unique need. When I hear that someone uses a bank I cringe (why would anyone to that). In using a company for as long as I’ve used AFCU which is over 50 years without any incident is unheard of. So I am very proud to shout I am am AFCU member and wouldn’t have it any other way!! Thanks to all of you at AFCU for all you have done to make me feel I am your most important customer. I am also proud to say that I recommend you to all people I know that are looking for a financial institution. Kudos to you AFCU, you have earned it and more. Warm regards, Chantal Beason
  • Jul 24, 2021

    By Jeffrey Matthews
    It's way too confusing especially when you first start looking at it all. The format is horrible and the upper lower case letters are correct but used in a way to were it did nothing positive for me except confusing and kept breaking my focus on what I needed to find out. It's more than likely my fault and my issue because I am not the smartest person out here. I do and I am going to take the time to let you know that you're credit union is the best ever. And I am so happy with your profession
  • An Honest Opinion Jun 3, 2018

    By Scooter, The Valiant Reviewer
    You know, if this app just updated your account settings as listed from its online (web browser) banking source, it would actually be a very useful and near perfect app. My suggestion, America First, is fix this problem before updating the GUI (that’s how the app looks and feels for all you technical novices). I’ve had this app for a while, so I know that it doesn’t update your account as soon as it should, so I haven’t run into overdraft fees in a while. Oh, also, notify your employees that this is a problem, I argued with one of your tellers about how the app doesn’t always update immediately and he kept trying to tell me it was instantaneous, no matter the situation. I think a good majority of these reviews somewhat argue otherwise. I do admit that most purchases show almost instantly, but I’ve found that some stores have a delay on the actual amount, such as most gas stations. Anyway, I know this is a long review, but it’s meant mostly for the software staff, so pay me no mind, other customers. (This information might be helpful to know if you’re going to get the app so you know what to look out for, though.)
  • Good app with one shortcoming Jul 27, 2021

    By BJMeee
    I’ve been using this app for years, and it works great—editing at doing nearly everything I need. I wish it gave me a chance to save and remember people’s accounts for transfers, though. I have certain AFCU members who are family, and I have to transfer money to them from time to time. Having the app remember their information would save a lot of trouble Thanks! with the bank-like approach America First took to their new premium checking accounts. For an organization that claims to have its members’ trust as a top priority, this kind of sneaky, “rope-everyone-in” strategy is beneath them. I’ve been loyal to this credit union for a long time and have done lots of business with them. In my mind, they have lost trust with this move. I hope they won’t try anything like this again. I gave them 3 stars because I still have some lingering loyalty to the CU and also because the app works well except that it doesn’t let you store the information of people you make transfers to, so you can reuse those details and not have to re-enter them every time.
  • Jul 7, 2021

    By Dayton Bingham
    Super helpful for keeping track of my bank account and easy to use and undersrand. I also really love how quick it is. If I don't have enough money on my card I can make a transfer and my card will go through instantly afterword. Great app for a great bank.
  • Speechless Oct 17, 2019

    By fliffyone
    I've never been very good with banks and my prior experiences left a sour taste when it came to Mobil banking... but for some reason American First credit union seems to work well with me.... it completely accommodates the needs of someone like my self who knows very little when it comes to iPhones, computers and technology... and even better the few times I've screwed up, calling the friendly people in the customer service department is anything less then marvelous... always friendly, patient, I can feel their smiles jump thru the phone when speaking with me... makes me want to mess up just to call them..... I will always rave the positivity and easy to maneuver on line Mobil application...... along with the card guard services that give me the piece of mind I need to watch over my funds....... Thank you AMERICA FIRST CREDIT UNION
  • Jul 16, 2021

    By Pudge 2020
    This app makes online banking very easy, especially for me who is horrible at using a phone. I have a hard time just figuring out how to send texts, so being able to learn how to manage my accounts on AFCU is awesome. It isn't difficult!
  • Great, but with a few bugs Nov 8, 2018

    By NefiAlejandro
    It is incredibly convenient to be able to see balances and transactions anytime from anywhere and compare gains and losses month to month. It also shows where your spending lies in an easy to understand pie chart, including categories such as food and dining, automotive, entertainment, etc. You can deposit checks and make transfers without even leaving the couch. But it also has a few issues. Every couple of weeks, it denies me access to it, saying that my password is no longer acceptable because I’ve changed it (when I haven’t.) my only option, then, is to try to reset my password, which it always tells me is “unavailable.” It usually accepts my same old password a few days later without my doing anything else. I’m finding out that shutting off my phone for a few minutes when that happens helps. I’ve had a few other issues occasionally, but they’re not as bad as this one. It’s a very helpful app, though, overall.
  • Jul 13, 2021

    By BenWard
    This app is pretty well setup and it let's me do things with my bank account without having to go anywhere. There's not much else to say honestly, it runs how any proffesional banking system app should, and that's all anyone should expect. Good work 👏
  • AFCU Mobile App Apr 26, 2021

    By oregondreams19
    First, I really have enjoyed being a member of America First, they have always taken care of me and my family and have helped make our bill paying easy and banking very simple and convenient. I enjoy doing the majority of my banking with the mobile app. It is very easy to use and I am able to track our expenses, pay bills, make mobile deposits and transfer money each week with a few clicks. The only item I don’t like about this app. is that sometimes the mobile app doesn’t keep up with the website. It may take a few hours to a day to have the running total/transaction history catch up to what’s showing on the website. I’m not sure why, when the data is so up to date on the web. That’s why I didn’t say all transactions completed through the mobile app. There are a few I have to take care of online because of the “data catch-up.” Other than that I love the mobile app. I will be a lifetime customer of AFCU!
  • Frustrating to say the least Oct 25, 2017

    By Xoxoshay
    First, I’m not bashing AFCU, I love the credit union itself, but this app is freaking TERRIBLE. What really aggravates me, is the fact that I won’t have pending charges shown whatsoever for days. I sometimes will forget about some of the charges I’ve made, because I’m human and don’t remember every single shopping trip/bill, etc. and I figure the app will keep track of my transactions so I don’t have to write them down manually. The point I’m getting at is next thing you know, my account is negative because those pending transactions never showed and I spent money elsewhere. Also, something the old app had and not this one, is when you spent money, it would say where and how much and off to the side it would state what your balance was after that transaction. It would do that for every transaction so you could visually see where the money went, and how much was available after you made that purchase. I hope that makes sense? & I HOPE it gets fixed. I often miscalculate because of the flaw, and end up looking like a don’t know how to manage money.
  • Jun 1, 2021

    By Carl Miller
    The mid-April update to this app created problems with this app on older android phones and iphones. The mid-May update didn't fix the problem. The problem is the app will not interface with bank server properly on these phones. You can still access your online banking account on these phones using the Web browser with the same account information and password no problem until they figure out the problem and fix it. This is not as convenient as the app. If and when they fix it it will be great.
  • Needs Improvement Dec 17, 2020

    By JoeDierte
    There is no reason to ask our security questions for every login. The question at the initial login on a new device is sufficient. When I log into my account I use facial recognition and/or a finger print, or account number and password. After submitting login credentials my device and your server is exchanging IP addresses and hardware addresses. Asking the security question at every login is amateurish. This begs the question, if you treat your virtual front door this way what other processes will I discover that will hurt my trust into your company? Anyways, the industry standard is to ask security questions after the first login on a new device, multiple failed login attempts and to unlock/retrieve an account. Regarding speech access... It's too easy to get stuck into a loop. If this were an emergency what is the fastest way to reach someone at AFCU? Both issues here comes across that AFCU uses a axe instead of a scalpel when it comes to online security and customer service.
  • A good try Oct 18, 2017

    By 3k21
    The new app is mostly a let down. The icons and labels have been updated and yet the GUI is confusing and hasn't taken the user experience into account in some aspects, in my opinion. It's so frustrating to use the app just to do simple tasks. The old app was frustrating to use also, but now AFCU went too far in the other direction; way too much in every place. It’s also very slow—just for everything. They tried to make it graceful and fluid, but it is annoying instead. One core problem I’ve had is making transfers out of savings accounts: it doesn’t always tell you your transfer is one of the regulation D transfers. It only tells me that if I transfer within my account. If I make a transfer from savings into another account then it will not tell me. I called Support about this and they said their app does tell them each time, so I’m the special one, I guess. Their recommendation was to uninstall the app and reinstall it. I did that. It still doesn’t.
  • Jul 26, 2021

    By Brian G
    There is something wrong with your app. It let's me log in exactly once before it tells me my credentials are incorrect. I can only remedy this by completely uninstalling and reinstalling the app.
  • Not sure what it is Jun 14, 2021

    By Gaspatchosoup
    I really like this bank and app but it does have issues. It’s been a very long time but all of a sudden the push notifications just stopped. It was nice having those pop up cause you could see if something was going through. Really don’t know why and who would have thought it was a good idea to get rid of them. An issue I ran into just now is the app is not reflecting the bills I just paid. I have emails and conformation numbers from the 3 I just paid but not a single one is in the app. It’s been 10 plus minutes. This is alarming as what if I look at my account one day thinking I have money spend money and go negative and have to pay fees now due to it. I even went online and they aren’t their either. I don’t know if it’s due to it being Monday but this is insane. I need these bills paid so I can work, have a working phone and a place to live. It’s finally showing. It took over 30 plus minutes that’s completely unacceptable.
  • Doesn’t update amount in bank accounts it real time. Mar 19, 2018

    By Maddisonpastrana
    I loved this app so much, super easy to transfer money, super user friendly and easy to navigate, and quick to check account balances. Well one day I made all my bill and credit card payments because the app said I had enough money in my account. Well soon to find out the app hadn’t updated my checking account balance and I paid bills and credit cards with money that wasn’t really in there. They charged me over draft fees and sent me a letter in the mail and said i had $75+ worth of fees for over drafting. I wouldn’t have paid my bills and credit cards if I had known my really checking balance but the app doesn’t update it in real time. I saw a couple previous reviews that said the same thing happened to them and I never thought that it would actually happen to me. Now I just log on using safari and use the full online banking instead of the app because that’s real time.
  • Worst Banking App Mar 13, 2018

    By Cassi Gail
    This app is ridiculously bad. It’s constantly out of sync with my actual bank account, even if I’ve just manually told it to sync. When I click checking to see which purchases have gone through it will only show purchases for that month. So if it’s March 1 in the morning it will be empty or have one pending thing. If a purchase or bill went through on April 30, you can’t see it without going through a few more steps in a completely different area that lumps all transactions for every account you have in one area. Old and paid off accounts from years ago show up with their full balances when I first got the app putting me into a panic. The only good feature is the card guard but that doesn’t work properly because I can’t distinguish between mine or my husbands debit cards. If I lose mine we have to shut them both off?! Other banks have figured this out I don’t know why AFCU can’t.
  • Basura ; garbage Sep 13, 2018

    By DeluxeBoiiRust
    For some god forsaken reason this app doesn’t recognize my account # and password .. SO when the information is entered I get a “ system error occurred please call this number “ alright fine whatever let me talk to a representative . I call the number and tell them my situation and not only do they do a poor job of helping me but it seems like they don’t know what to do ( that’s customer anywhere)... it’s very annoying that I can go to the America First Website and enter all my info correctly and it works ! but when it comes to this sorry excuse of an app it just does not comply.. I really don’t have the time to turn on my PC and check my funds ... it’s the reason why I have the app but even the app doesn’t want to work ... TL;DR ~ I’m upset that not only is customer service not helpful when it needs to be but the app doesn’t recognize my #’s so now I have to wait another day and see if this will finally work
  • Fix this issue Apr 13, 2021

    By Ms. GreenEyes
    The app for most part is good. What’s annoying is when in the bill pay portion, the dates are off. Previous bill payments are not in chronological order. This has happened a few times over the years. I just uninstalled and reinstalled hoping it would fix the issue but it did not. Pending payments do show on top but then it jumps to October and then after is March, etc. This is ridiculous that I can’t scroll in chronological order to confirm what payments have been made in this month. This is huge for me and would assume it is for others as well. Please fix this and stop this reoccurring issue.

No reviews available

No reviews available

  • Admiration for excellence in all areas Mar 6, 2019

    By Chantal p / Bobby1960$
    I have been with America First from long before it was AFCU and would never think of changing My children and grandchildren are also AFCU member. AFCU’s determination for accuracy, expediency and many Rotherham words I could use to define them. In all my years with AFCU I have never had any kind of banking error, have always received dedicated representatives that are knowledgeable as to the customers unique need. When I hear that someone uses a bank I cringe (why would anyone to that). In using a company for as long as I’ve used AFCU which is over 50 years without any incident is unheard of. So I am very proud to shout I am am AFCU member and wouldn’t have it any other way!! Thanks to all of you at AFCU for all you have done to make me feel I am your most important customer. I am also proud to say that I recommend you to all people I know that are looking for a financial institution. Kudos to you AFCU, you have earned it and more. Warm regards, Chantal Beason
  • Jul 7, 2021

    By Dayton Bingham
    Super helpful for keeping track of my bank account and easy to use and undersrand. I also really love how quick it is. If I don't have enough money on my card I can make a transfer and my card will go through instantly afterword. Great app for a great bank.
  • Speechless Oct 17, 2019

    By fliffyone
    I've never been very good with banks and my prior experiences left a sour taste when it came to Mobil banking... but for some reason American First credit union seems to work well with me.... it completely accommodates the needs of someone like my self who knows very little when it comes to iPhones, computers and technology... and even better the few times I've screwed up, calling the friendly people in the customer service department is anything less then marvelous... always friendly, patient, I can feel their smiles jump thru the phone when speaking with me... makes me want to mess up just to call them..... I will always rave the positivity and easy to maneuver on line Mobil application...... along with the card guard services that give me the piece of mind I need to watch over my funds....... Thank you AMERICA FIRST CREDIT UNION
  • Jul 16, 2021

    By Pudge 2020
    This app makes online banking very easy, especially for me who is horrible at using a phone. I have a hard time just figuring out how to send texts, so being able to learn how to manage my accounts on AFCU is awesome. It isn't difficult!
  • Jul 13, 2021

    By BenWard
    This app is pretty well setup and it let's me do things with my bank account without having to go anywhere. There's not much else to say honestly, it runs how any proffesional banking system app should, and that's all anyone should expect. Good work 👏
  • Love it! Jun 6, 2018

    By sandlove225
    This app does two major things for me. One removes my stress of having my card stolen or run without my knowledge: I turn off my cards until I’m ready to use them. You can also set limitations like max amount run in a transaction or you can set it to decline certain types of transactions like online or out of your state. If someone tries to run your card with them turned off it gets declined and you get a notification! I have had someone steal my card information and clear my account in a day, so this is a big one for me. And Second: it tracks my spending so I can easily go in the app and see where my money has gone category wise. This has actually helped my budget more than I though it would. Like everything the app is not perfect but I would highly recommend it.
  • Jul 6, 2021

    By Shelby Lamb
    This app is really easy to use. I feel like it's user friendly and nice to have on the go. I use it all the time to transfer money to my credit card right after I use it, so I never have to worry about charges piling up. It helps me quickly and easily move money around.
  • Jul 1, 2021

    By Mary Jo Brown
    Because of the easy access, I check my balance anytime on the go or just sitting at home. It works great for me. I have been using this for a few years now and still loving it . There has been a few glitches but they were fixed within a couple of days. Besides that all good 👍
  • Easy Banking Oct 1, 2020

    By RadicalNinja
    I have been a member for 14 years now. Their mobile app works, is never down, and love how when you make a credit card payment it instantly applies to the CC balance. Other bank I have, it doesn’t do that. I like knowing my exact balance and knowing that my payment applied. Calling into America First has always been good if you are wondering. Have had three car loans with them if you are looking for a good place for that (two of them were while I lived out of state). I have been out of state for six years now, but still use their account because I like how they run things. All around good place for banking. Even if you don’t live in-state.
  • Jul 25, 2021

    By ROBBIN AUTREY
    Love be able to check my accounts whenever I go. This app works great and love that it has the mobile banking, I have never had any problems using this app.
  • An Honest Opinion Jun 3, 2018

    By Scooter, The Valiant Reviewer
    You know, if this app just updated your account settings as listed from its online (web browser) banking source, it would actually be a very useful and near perfect app. My suggestion, America First, is fix this problem before updating the GUI (that’s how the app looks and feels for all you technical novices). I’ve had this app for a while, so I know that it doesn’t update your account as soon as it should, so I haven’t run into overdraft fees in a while. Oh, also, notify your employees that this is a problem, I argued with one of your tellers about how the app doesn’t always update immediately and he kept trying to tell me it was instantaneous, no matter the situation. I think a good majority of these reviews somewhat argue otherwise. I do admit that most purchases show almost instantly, but I’ve found that some stores have a delay on the actual amount, such as most gas stations. Anyway, I know this is a long review, but it’s meant mostly for the software staff, so pay me no mind, other customers. (This information might be helpful to know if you’re going to get the app so you know what to look out for, though.)
  • Good app with one shortcoming Jul 27, 2021

    By BJMeee
    I’ve been using this app for years, and it works great—editing at doing nearly everything I need. I wish it gave me a chance to save and remember people’s accounts for transfers, though. I have certain AFCU members who are family, and I have to transfer money to them from time to time. Having the app remember their information would save a lot of trouble Thanks! with the bank-like approach America First took to their new premium checking accounts. For an organization that claims to have its members’ trust as a top priority, this kind of sneaky, “rope-everyone-in” strategy is beneath them. I’ve been loyal to this credit union for a long time and have done lots of business with them. In my mind, they have lost trust with this move. I hope they won’t try anything like this again. I gave them 3 stars because I still have some lingering loyalty to the CU and also because the app works well except that it doesn’t let you store the information of people you make transfers to, so you can reuse those details and not have to re-enter them every time.
  • Great, but with a few bugs Nov 8, 2018

    By NefiAlejandro
    It is incredibly convenient to be able to see balances and transactions anytime from anywhere and compare gains and losses month to month. It also shows where your spending lies in an easy to understand pie chart, including categories such as food and dining, automotive, entertainment, etc. You can deposit checks and make transfers without even leaving the couch. But it also has a few issues. Every couple of weeks, it denies me access to it, saying that my password is no longer acceptable because I’ve changed it (when I haven’t.) my only option, then, is to try to reset my password, which it always tells me is “unavailable.” It usually accepts my same old password a few days later without my doing anything else. I’m finding out that shutting off my phone for a few minutes when that happens helps. I’ve had a few other issues occasionally, but they’re not as bad as this one. It’s a very helpful app, though, overall.
  • AFCU Mobile App Apr 26, 2021

    By oregondreams19
    First, I really have enjoyed being a member of America First, they have always taken care of me and my family and have helped make our bill paying easy and banking very simple and convenient. I enjoy doing the majority of my banking with the mobile app. It is very easy to use and I am able to track our expenses, pay bills, make mobile deposits and transfer money each week with a few clicks. The only item I don’t like about this app. is that sometimes the mobile app doesn’t keep up with the website. It may take a few hours to a day to have the running total/transaction history catch up to what’s showing on the website. I’m not sure why, when the data is so up to date on the web. That’s why I didn’t say all transactions completed through the mobile app. There are a few I have to take care of online because of the “data catch-up.” Other than that I love the mobile app. I will be a lifetime customer of AFCU!
  • Jul 7, 2021

    By Don Mallicoat
    Would be five stars is they would add: 1. The ability to take screenshots. It's my data not being able to take a screen shot of it in the app is super annoying. What's the purpose of this?!? 2. Balance after each line item. 3. All the features of online banking What's there's is solid and user friendly.
  • AFCU app is credible Mar 4, 2018

    By Whitwer_girl
    I like the features of this app. It lets you make transfers easily to other people or into savings. It also shows how much of your money is spent on certain items. I waste too much of my money on food, but it’s part of life and it helps me budget that. The charges on a past review are pending because that’s how long it takes some services to go through.. so that really just sounds like a personal problem. It’s nice that it has those pending charges because you can track how much money will be lost soon. You can also deposit checks electronically when needed. It also seems secure and you have to enter your password pin every time you check your finances. It has been a helpful app and it’s much easier to track money than without it and having a mystery card, or just making frequent trips for bank receipts..
  • Jun 26, 2021

    By Claire Mathvink
    The app is great and makes it so much easier to see my spending and balances! I've had no problems yet except when it comes to online purchases which is really my own stupudity.
  • Really Love AFCU! Nov 15, 2017

    By Gedgal.
    This app could use a couple of things (like expenditure details, etc) but it is simple, easy to use, and within a very short period of time, it is up to date. (Apx 2-3 mins to show transfers and deposits, and once a charge gets processed, those are updated quickly as well. I like the added feature on this update that lets you know your payoff balance on a CC or LOC right on the transfer amount screen. Before this update, I had to try and remember my balance and the amount to transfer, which I often messed up. This makes paying these off each month simple! I love this credit union and their app makes banking on the go, a breeze! I hope they continue to update and make even more positive changes over time!
  • Jul 6, 2021

    By Tom blakeslee
    Easy to use well designed,. I love the app for everyday use. Never had a problem with this app recommen you it. Thank you a user for 2 years now.
  • Some good some annoying Feb 22, 2018

    By becca_chan
    There are a lot of features I like about this app, easily being able to view transactions, easily being able to move money to my accounts or other accounts, the privacy guard when you suspend the app...I also like how pending transactions are factored into my balance when I go into my checking account, and can see positive and negative charges to each account easily. There also some things I wish I could change about it. The main thing that I want to change is I wish I could customize my budgets within the app. It creates budgets for you, but a lot of my charges automatically are categorized in miscellaneous, and doesn’t keep me accountable.
  • Jul 24, 2021

    By Jeffrey Matthews
    It's way too confusing especially when you first start looking at it all. The format is horrible and the upper lower case letters are correct but used in a way to were it did nothing positive for me except confusing and kept breaking my focus on what I needed to find out. It's more than likely my fault and my issue because I am not the smartest person out here. I do and I am going to take the time to let you know that you're credit union is the best ever. And I am so happy with your profession
  • Jun 26, 2021

    By Nicolette Conklin
    This app has been great. Except recently when i open it, it takes forever to load up or doesnt even load at all. I just uninstalled and reinstalled it and that didnt fix the issue.
  • Solid app with one big issue Mar 27, 2019

    By trevordmiller
    Overall the app is useful. I do wish that the categorization of transactions applied to future transactions though - it is time consuming to re-categorize the same things when they are added incorrectly because the app does not “remember” what you selected the last time. For example, our water and garbage utility bill is entered as “Uncategorized”. I change it to “Utility” and it does have a re-categorization confirmation to ask if I want to update all the other matching transactions which is great, but the next time the same transaction shows up it is “Uncategorized” again and the process repeats. It would save a lot of time if the re-categorization confirmation applied to future matching transactions as well as past ones.
  • Doesn’t show all pending charges Oct 30, 2017

    By ChelleMass
    I like most of the apps available uses. I just don’t like how all pending charges don’t show up. I never have cash on me, because I like to see where my money goes, but a lot of things don’t show up as pending, and you think you have more money, then you really do, and end up going into the negative and being charges a bunch of $25 fees, for each transaction. Then your basically putting money into your own account, for the bank to keep. I wish it did better at keeping track of everything.
  • Good but definitely some annoyances Feb 2, 2018

    By Ettie17
    I love AFCU but sometimes the app aggravates me. Like some have said it takes days for pending charges to show, or for automatic payments to come out so sometimes I spend the money that I think I have then to find I didn’t have it. Other thing is I hate that it only shows monthly transactions in the selected account and you have to actually click on ‘Transactions’ to see previous months. I also wish you could select the dates of transactions you’d like to see, like you can on the website.
  • Not showing account numbers Sep 6, 2018

    By Hawaiian girl :)
    I find the app very convenient to use in the past. Recently I find it difficult to pay any credit cards, my husband and I have separate Home Depot and capital one credit cards, so when I go to pay them on the app it no longer shows the last 4 digits of each account. Therefore now I have to mail them so I know which account is getting paid. I don’t know why the app suddenly stopped showing the last 4 digits of each account, now I can’t use the app as often as I once did.
  • Double pending, pending for charges already cleared Nov 19, 2018

    By Monni68
    I had downloaded the America First App some time ago & hated it. Now I’m forced to download again because the mobile site directs me to the app. This app is not much better than the last time! I see pending charges listed twice. Sometimes I see pending charges for some that are already cleared. I have to shut it down & reopen. Some things that fixes, some it doesn’t. Can we please either have a completely functional app or let us use the mobile site back?!
  • Good, but is down too often May 29, 2020

    By motwillferrel
    It seems like there is a span for several hours every single week where I am not able to access my account until the next day and it is extremely frustrating. Other than that though I really enjoy the app. The only thing that is missing from the app (when it isn’t down) is being able to check my credit score from my phone. They should really just add that and then the app would be perfect (when it isn’t down).
  • Needs Improvement Dec 17, 2020

    By JoeDierte
    There is no reason to ask our security questions for every login. The question at the initial login on a new device is sufficient. When I log into my account I use facial recognition and/or a finger print, or account number and password. After submitting login credentials my device and your server is exchanging IP addresses and hardware addresses. Asking the security question at every login is amateurish. This begs the question, if you treat your virtual front door this way what other processes will I discover that will hurt my trust into your company? Anyways, the industry standard is to ask security questions after the first login on a new device, multiple failed login attempts and to unlock/retrieve an account. Regarding speech access... It's too easy to get stuck into a loop. If this were an emergency what is the fastest way to reach someone at AFCU? Both issues here comes across that AFCU uses a axe instead of a scalpel when it comes to online security and customer service.
  • Fix this issue Apr 13, 2021

    By Ms. GreenEyes
    The app for most part is good. What’s annoying is when in the bill pay portion, the dates are off. Previous bill payments are not in chronological order. This has happened a few times over the years. I just uninstalled and reinstalled hoping it would fix the issue but it did not. Pending payments do show on top but then it jumps to October and then after is March, etc. This is ridiculous that I can’t scroll in chronological order to confirm what payments have been made in this month. This is huge for me and would assume it is for others as well. Please fix this and stop this reoccurring issue.
  • There is plenty to fix. Mar 21, 2021

    By Caseyjamesdude5
    It’s is not at all clearly explained how to make payments on a loan from america first using the app. I don’t use them as my primary provider, and they make it seem like it should be simple but it is not at all. They need to make it clear cut on how to make a payment ON MOBILE so that I don’t have to drive to the bank every single time I need to make a payment or do it over the phone. It’s ridiculous. I don’t know where my account information is on the app or the specifics of what I need to make transfers from one institution to another. So other than checking my loan balance, the app is useless.
  • Terrible Jan 16, 2018

    By Alsjdjjd
    This app never works. Half the time I log in and it’s like a week behind on any transactions. The other half it doesn’t open or load anything! Depositing a check is a joke because there’s always an error. Doesn’t matter how much light, background, amount, time of day, position of the moon. I always end up writing “mobile deposit” and then I have to go to a branch anyway and go through all the rigmarole while they get a manager to approve it. It gets 2 stars because SOMETIMES I can make a transfer to my account or another account. Why launch this thing if it doesn’t do what it’s supposed to?
  • Getting worse with time. Apr 19, 2020

    By WHarrison1
    I’ve watched this app go from being an incredibly useful tool to a buggy, outdated waste of time. AFCU is consistently having issues with users being able to log in and even then the app never has proper information. When it says it’s syncing, it actually does nothing. I’ve had full internet and phone service with any other app working just fine, many of which require way more from connection than this app should, and it still would refuse to update because of “slow internet connection” this app needs major fixes, FAST.
  • Doesn’t register any new transactions or transfers May 28, 2020

    By Trolli13
    For about a month now the app has been having issues. It doesn’t show any new transfer that I do. The report or transaction used to show up immediately after I do a transfer but now it just shows the money in the account but not the transaction done. It’s so frustrating because this is how I do my budgeting and if I can’t immediately see it, I’m unable to make a memo and then I forget what that transfer was for. Please fix this problem soon. It’s annoying.
  • Eh works but needs improvement Jun 9, 2018

    By Dancer162
    The only thing I really can’t stand about this version is the fact it only shows current month data. You can’t go back in time, I wish it would load more as you keep scrolling through the account. Frustrating when it’s a new month and you need to see last weeks charges that were in a previous month. Only thing I really do is use it to transfer money to different accounts. I love AFCU, but please update this to something better.
  • Frustrating to say the least Oct 25, 2017

    By Xoxoshay
    First, I’m not bashing AFCU, I love the credit union itself, but this app is freaking TERRIBLE. What really aggravates me, is the fact that I won’t have pending charges shown whatsoever for days. I sometimes will forget about some of the charges I’ve made, because I’m human and don’t remember every single shopping trip/bill, etc. and I figure the app will keep track of my transactions so I don’t have to write them down manually. The point I’m getting at is next thing you know, my account is negative because those pending transactions never showed and I spent money elsewhere. Also, something the old app had and not this one, is when you spent money, it would say where and how much and off to the side it would state what your balance was after that transaction. It would do that for every transaction so you could visually see where the money went, and how much was available after you made that purchase. I hope that makes sense? & I HOPE it gets fixed. I often miscalculate because of the flaw, and end up looking like a don’t know how to manage money.
  • Jun 1, 2021

    By Carl Miller
    The mid-April update to this app created problems with this app on older android phones and iphones. The mid-May update didn't fix the problem. The problem is the app will not interface with bank server properly on these phones. You can still access your online banking account on these phones using the Web browser with the same account information and password no problem until they figure out the problem and fix it. This is not as convenient as the app. If and when they fix it it will be great.
  • A good try Oct 18, 2017

    By 3k21
    The new app is mostly a let down. The icons and labels have been updated and yet the GUI is confusing and hasn't taken the user experience into account in some aspects, in my opinion. It's so frustrating to use the app just to do simple tasks. The old app was frustrating to use also, but now AFCU went too far in the other direction; way too much in every place. It’s also very slow—just for everything. They tried to make it graceful and fluid, but it is annoying instead. One core problem I’ve had is making transfers out of savings accounts: it doesn’t always tell you your transfer is one of the regulation D transfers. It only tells me that if I transfer within my account. If I make a transfer from savings into another account then it will not tell me. I called Support about this and they said their app does tell them each time, so I’m the special one, I guess. Their recommendation was to uninstall the app and reinstall it. I did that. It still doesn’t.
  • Jul 26, 2021

    By Brian G
    There is something wrong with your app. It let's me log in exactly once before it tells me my credentials are incorrect. I can only remedy this by completely uninstalling and reinstalling the app.
  • Not sure what it is Jun 14, 2021

    By Gaspatchosoup
    I really like this bank and app but it does have issues. It’s been a very long time but all of a sudden the push notifications just stopped. It was nice having those pop up cause you could see if something was going through. Really don’t know why and who would have thought it was a good idea to get rid of them. An issue I ran into just now is the app is not reflecting the bills I just paid. I have emails and conformation numbers from the 3 I just paid but not a single one is in the app. It’s been 10 plus minutes. This is alarming as what if I look at my account one day thinking I have money spend money and go negative and have to pay fees now due to it. I even went online and they aren’t their either. I don’t know if it’s due to it being Monday but this is insane. I need these bills paid so I can work, have a working phone and a place to live. It’s finally showing. It took over 30 plus minutes that’s completely unacceptable.
  • Doesn’t update amount in bank accounts it real time. Mar 19, 2018

    By Maddisonpastrana
    I loved this app so much, super easy to transfer money, super user friendly and easy to navigate, and quick to check account balances. Well one day I made all my bill and credit card payments because the app said I had enough money in my account. Well soon to find out the app hadn’t updated my checking account balance and I paid bills and credit cards with money that wasn’t really in there. They charged me over draft fees and sent me a letter in the mail and said i had $75+ worth of fees for over drafting. I wouldn’t have paid my bills and credit cards if I had known my really checking balance but the app doesn’t update it in real time. I saw a couple previous reviews that said the same thing happened to them and I never thought that it would actually happen to me. Now I just log on using safari and use the full online banking instead of the app because that’s real time.
  • Worst Banking App Mar 13, 2018

    By Cassi Gail
    This app is ridiculously bad. It’s constantly out of sync with my actual bank account, even if I’ve just manually told it to sync. When I click checking to see which purchases have gone through it will only show purchases for that month. So if it’s March 1 in the morning it will be empty or have one pending thing. If a purchase or bill went through on April 30, you can’t see it without going through a few more steps in a completely different area that lumps all transactions for every account you have in one area. Old and paid off accounts from years ago show up with their full balances when I first got the app putting me into a panic. The only good feature is the card guard but that doesn’t work properly because I can’t distinguish between mine or my husbands debit cards. If I lose mine we have to shut them both off?! Other banks have figured this out I don’t know why AFCU can’t.
  • Basura ; garbage Sep 13, 2018

    By DeluxeBoiiRust
    For some god forsaken reason this app doesn’t recognize my account # and password .. SO when the information is entered I get a “ system error occurred please call this number “ alright fine whatever let me talk to a representative . I call the number and tell them my situation and not only do they do a poor job of helping me but it seems like they don’t know what to do ( that’s customer anywhere)... it’s very annoying that I can go to the America First Website and enter all my info correctly and it works ! but when it comes to this sorry excuse of an app it just does not comply.. I really don’t have the time to turn on my PC and check my funds ... it’s the reason why I have the app but even the app doesn’t want to work ... TL;DR ~ I’m upset that not only is customer service not helpful when it needs to be but the app doesn’t recognize my #’s so now I have to wait another day and see if this will finally work
  • Bad on iPhone, Terrible on iPad Nov 14, 2020

    By AceDsk
    It’s obvious you dont care about your app and your customers. The app is very bad at updating and syncing between devices and accurately showing money available specially after pending charges. One day it shows me I have $300 available after pending charges, the next day with plans to spend and not having spent anything it shows $100 is availalble. On my iPad, the charges its now showing me that I have available is $800... that was what I had to spend a week ago. Very terrible on iPads. Also it is obvious it needs mouse and trackpad support because It doesn’t work with those. I can no longer depend on your stupid app to help with in my life. Thanks a lot
  • Great bank, truly terrible app Dec 26, 2018

    By mattsmith0622
    America First is a great bank. Very convenient locations, tellers all very nice, etc. However, if I’d seen their iOS app before I opened an account, I’d have gone next door to chase. The America First app is garbage. Incredibly slow, crashes more than it doesn’t, really ugly appearance, etc. It does not in any way reflect the banking experience that one gets when they work with America First. Their coders/app designers chose to be bad at their jobs that day. Hovered hoping they make a better decision and give their customers a better mobile experience. At the very least a faster and less frustrating one.

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