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AMC Theatres: Movies & More

AMC Theatres: Movies & More

AMC Theatres

Times, Tickets, Food, Rewards

4.7 Ratings 258K+ Reviews 1M+ Downloads
Featured on Best 10 Apps for Movies & Showtimes
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About AMC Theatres: Movies & More

Ratings & Reviews

4.7
257.5K+ Ratings
  1. 5
    84+%
  2. 4
    9+%
  3. 3
    1+%
  4. 2
    1+%
  5. 1
    4+%
Write a Review
  • I LOVE AMC Apr 1, 2019

    By jaybeezy AN37
    I have never had a problem with the AMC app. It is super helpful with finding any showtimes for any movie currently playing in any AMC theater. I’ve never ordered anything in the app just because I find it easier to order in person, but it is super easy to find some great choices in the theater, and it even gives you some combo options. I think that’s pretty cool, I love getting to see how many points I have left for my next reward, and how many points I have in total! Also I’m able to see my upcoming reservations. The app notifies me, when my screen is locked, about my movie pass (that I added to my wallet), letting me know show time is almost near and my pass is ready for when I arrive at the theater and I won’t have to hold the line to look for my pass. Super quick and easy to reserve the preferred movie of your choice, at your preferred time. The only problem I’ve had with the app, is that sometimes when reserving a seat, I get the image of A theater (that is supposed to look like the one the movie will be playing in) and I get the middle seat, for example, and then I get to the theater and instead of the entrance being on the left (how is showed on the image for the seats being shifted to the right side) the entrance is on the right (and the seats are shifted to the left side). So then I’m not in the “middle” as I wished but it’s still close enough. Other than that little detail, the AMC app has a lot to offer and I am very proud to be an A-List member.
    more
  • Feb 21, 2021

    By Kris Tyree
    This could be the greatest app ever developed. I mean the ease of use combined with all of the great options. I mean you can have your food and drinks ready for you when you arrive to watch a movie. Scared of Covid don't worry AMC has got you, just rent a movie and stay home and watch. I may have to buy stock in this company just because this app is sooooo amazing. Literally my new favorite app and company.
    more
  • Super Conveniant Jul 17, 2018

    By SLPYJO30
    AMC is my “go-to” theater @ my local mall. I love reserved seating as well as the recliners. This app makes it that much more of a desire for me to go there, it’s pretty simple to navigate this app, it builds up points quickly leading to awesome discounts on whatever u choose, tickets, snacks/food etc. All I have to do is show the barcode on my phone to the ticket taker and I’m set! AMC has also proven to me to be so easy to work with, a sort of “no-hassle” experience. If you’re not satisfied at all, u get a refund no questions asked. If something comes up even minutes b4 the show starts they’ll refund you. Or.. if you’re @ the theater & for whatever reason you might want to exchange your time for another, and/or another time AND movie altogether, the customer service counter will gladly oblige. There’s also express service for stubs rewards members on the concession line, which is AWESOME. The one & only thing & it’s not a huge deal, is the fact that I can’t exchange tix for another time by way of the app, they’ll only simply refund ur $ and then you have to choose another show or time starting over. Hence why I said that at least they’ll offer more solutions inside theater. Highly recommend. It’s not that much $, & you’ll save a lot. The discounts are def worth the price!!
    more
  • Feb 26, 2021

    By Jimmy Cotreau
    Love the AMC Theatres App! Ordering tickets and food is fast and easy! They also have AMC Movies on Demand! My one critique is that the fullscreen only flips one way instead of both, and playback sometimes pauses during the stream even though I'm connected to WiFi. I also like that you've started offering in-theater movies in your on-demand section, especially during a pandemic. Thank you for staying strong during these difficult times.
    more
  • Great service at a great value if you love the cinema experience. Dec 29, 2018

    By Music2aSoul
    If you like watching movies and watch at least one a month this will appeal to you. Just make sure there’s a few AMCs within driving or public transport distance. Had the other monthly movie service whom shall not be named and it made me love going to the movies again but not prepared to shell out some dough for the magic of the big screen as often as I was going. Tried this out and loved it even at double the cost of the previous monthly service. Sure it’s only AMC theaters but they offer some great conveniences. The occasional busy movie day when I’m not really trying to go anyways is about the only issue I’ve experienced but being able to use other checkout services to see the movie with your stubs membership is quite the excellent workaround. Bravo AMC heads that worked that deal out! App is just ok but it does its job 95% of the time. The really busy times (understandable) the servers are slow I guess so it makes it a pain to buy a ticket but the workaround is a godsend. The service itself is the real star of the show and if you love watching movies the way they’re meant to be seen to get the full emotional umph! Then this will be a valuable membership for your entertainment buck. If you read this whole thing thanks. It’s weird nowadays to read this much of a review but thanks I appreciate it and I appreciate you. Sincerely a fellow movie lover. 📽🎥🎬🎟
    more
  • loses tickets Dec 31, 2019

    By Soundman245
    Until recently I gave this app 5 stars, but recently it has been glitchy as others have reported, not allowing purchases, and today I went to check on an order for a few days from now and it wasn’t there in the app, the tickets were not displayed. Worried that I had forgotten to place the order, I checked my credit card statement and found a charge, then checked my email for the ticket confirmation, but nothing showing in the app. After a chat session with customer support, i was told to bring a pro out of that email, and that the tickets would show up in the app after the movie showtime. after. I got the sense that the rep felt I was being stupid for not knowing this. Hopefully I will not have a problem. BUT: I kept checking, and discovered that this happened at least once previously, and that time, I just thought that I had forgotten to place the order, ordered again, only to discover after the showtime that there were two sets of tickets displayed, the ones I used and the ones I wasted. Now I’m out over $90. Reaching out to customer service to see if they will help, but since it is well after the showtime, I’m expecting them to say they cannot help me. Really annoying and wipes out any savings I’ve gotten from being an A-list member. Moral: Don’t trust the app to track your purchases properly!
    more
  • Theatre to app needs improvement Oct 7, 2018

    By Joseph7979
    I used to go to this theatre quite a bit. Last time I attended, I tried to look up showtimes and they only had 1 showtime for almost every movie. Then, a week later when I could make the show time, I got drinks for my family and I. They only had 1 type of drink. I asked the attendants about it, they showed me a long worded sign stating their shortage. No one though had the courtesy or good customer service to advise me of their shortage or show me their inconvenience letter. This was very disappointing, I spent well over 100 dollars for them to basically take the money and not tell me that there is a shortage in drinks. Seems like the theatre told their employees to just place this letter, but let them buy the products, if there is a dispute or disagreement just show them the letter afterwards. Makes me hope that the theatre just goes out of business. That was the only theatre I’ve attended that acted in this manner. To add to this in recent years, the quality of the theatre has diminished greatly. This is the theatre in Madison, TN.
    more
  • Terrible app Sep 20, 2020

    By Hapy Kat
    This app is so glitchy. A lot of network errors. It took me an hour to try to buy tickets. It should not be this complicated. The issue was trying to buy food. There is a delay when submitting the order. I had 6 popcorn orders because it wouldn’t process within a timely manner. Then I tried to delete it down to just one order and get numerous delays. I had cancel the entire order because I was receiving errors issues. Of course, when you cancel the order your seats in the theater remain blocked for a period of 15 minutes so you lost your seating. If the app was not so sensitive I would not be cancelling my order! I would rather go in person and get my tickets instead of dealing with an app that gets me frustrated. Not sure if AMC is troubleshooting the app issues. The password is also another thing. You try to update your password and you get the email and then it takes you online to update it. Once you update it and try to go back to the app it does not recognize your new password. What in the world? That is not right. I give up.
    more
  • On Demand portion of app doesn’t work Oct 29, 2019

    By Honey.Badger.2020
    I love the THEATER part of the app. The On Demand needs work! Not sure if AMC On Demand is the issue or if the app is the issue. I was excited to try it but the sound on my movie was not right (could hear music and see lips moving but no spoken words on 3 different devices). After 2 different support people wasted an hour of my time, they said On Demand movies are non refundable regardless if it is a technical issue on their side. Neither offered any actual troubleshooting other than telling me to uninstall & reinstall. $4.52 is not a lot of money, but they paid 2 support people and a manager much more than that to ask me questions I already answered and NOT give me a refund. So, 5 stars for the theater portion of the app and theater support and 1 star for On Demand portion of the app. They need to work out the bugs and try again. Alternatively, they could offer actual troubleshooting of technical issues so I could watch my movie or refund my money since I can’t.
    more
  • Constantly Crashing and making us wait Jul 2, 2019

    By Omdes
    To get my tickets and order food ahead of time is a struggle!!! The app will take my order for food and at times crash then, or allow me to continue only to crash and kick me out of the app once I try to purchase my tickets. This then causes another problem because the app doesn’t release the tickets you we’re trying to reserve right away. So if you go back in and try to book again the seats you want aren’t available for at least 5 minutes. So between the amount of time you waste ordering food and tickets then add additional wait time for being booted from the app just to do over only to add an additional 5 minutes for them to release the ticket. It’s truly a headache. It tough because we enjoy movies and me and my wife are A-stubs members and we are considering switching to another theater that has a functioning app that will prevent us from having to stand in line to order concessions due to the lines being so long.
    more
  1. Check out the coolest new releases with the swipe of your finger! Preview trailers, see show times, buy tickets, and more
  2. On the fence about a movie? Take a peek at professional reviews from IMDb and Rotten Tomatoes to find out if the film is for you
  3. Don't waste time standing in line! Order your food before you get to the theater and have it delivered right to your seat

Reviewed by Katelyn on February 1, 2018

  • I LOVE AMC Apr 1, 2019

    By jaybeezy AN37
    I have never had a problem with the AMC app. It is super helpful with finding any showtimes for any movie currently playing in any AMC theater. I’ve never ordered anything in the app just because I find it easier to order in person, but it is super easy to find some great choices in the theater, and it even gives you some combo options. I think that’s pretty cool, I love getting to see how many points I have left for my next reward, and how many points I have in total! Also I’m able to see my upcoming reservations. The app notifies me, when my screen is locked, about my movie pass (that I added to my wallet), letting me know show time is almost near and my pass is ready for when I arrive at the theater and I won’t have to hold the line to look for my pass. Super quick and easy to reserve the preferred movie of your choice, at your preferred time. The only problem I’ve had with the app, is that sometimes when reserving a seat, I get the image of A theater (that is supposed to look like the one the movie will be playing in) and I get the middle seat, for example, and then I get to the theater and instead of the entrance being on the left (how is showed on the image for the seats being shifted to the right side) the entrance is on the right (and the seats are shifted to the left side). So then I’m not in the “middle” as I wished but it’s still close enough. Other than that little detail, the AMC app has a lot to offer and I am very proud to be an A-List member.
    more
  • Feb 21, 2021

    By Kris Tyree
    This could be the greatest app ever developed. I mean the ease of use combined with all of the great options. I mean you can have your food and drinks ready for you when you arrive to watch a movie. Scared of Covid don't worry AMC has got you, just rent a movie and stay home and watch. I may have to buy stock in this company just because this app is sooooo amazing. Literally my new favorite app and company.
    more
  • Super Conveniant Jul 17, 2018

    By SLPYJO30
    AMC is my “go-to” theater @ my local mall. I love reserved seating as well as the recliners. This app makes it that much more of a desire for me to go there, it’s pretty simple to navigate this app, it builds up points quickly leading to awesome discounts on whatever u choose, tickets, snacks/food etc. All I have to do is show the barcode on my phone to the ticket taker and I’m set! AMC has also proven to me to be so easy to work with, a sort of “no-hassle” experience. If you’re not satisfied at all, u get a refund no questions asked. If something comes up even minutes b4 the show starts they’ll refund you. Or.. if you’re @ the theater & for whatever reason you might want to exchange your time for another, and/or another time AND movie altogether, the customer service counter will gladly oblige. There’s also express service for stubs rewards members on the concession line, which is AWESOME. The one & only thing & it’s not a huge deal, is the fact that I can’t exchange tix for another time by way of the app, they’ll only simply refund ur $ and then you have to choose another show or time starting over. Hence why I said that at least they’ll offer more solutions inside theater. Highly recommend. It’s not that much $, & you’ll save a lot. The discounts are def worth the price!!
    more
  • Feb 26, 2021

    By Jimmy Cotreau
    Love the AMC Theatres App! Ordering tickets and food is fast and easy! They also have AMC Movies on Demand! My one critique is that the fullscreen only flips one way instead of both, and playback sometimes pauses during the stream even though I'm connected to WiFi. I also like that you've started offering in-theater movies in your on-demand section, especially during a pandemic. Thank you for staying strong during these difficult times.
    more
  • Feb 26, 2021

    By bigmdisaful
    What a fantastic app! Much like the overall company, this app is fantastic. I like this companies stock and plan on purchasing more tomorrow. You should too. If you have some spare cash, there's a great investment opportunity tomorrow. If you don't have a fancy brokerage app, you could purchase their stock on cashapp. I'm not giving investment advice, I'm just a middle aged man who likes movies. $AMC
    more
  • Great service at a great value if you love the cinema experience. Dec 29, 2018

    By Music2aSoul
    If you like watching movies and watch at least one a month this will appeal to you. Just make sure there’s a few AMCs within driving or public transport distance. Had the other monthly movie service whom shall not be named and it made me love going to the movies again but not prepared to shell out some dough for the magic of the big screen as often as I was going. Tried this out and loved it even at double the cost of the previous monthly service. Sure it’s only AMC theaters but they offer some great conveniences. The occasional busy movie day when I’m not really trying to go anyways is about the only issue I’ve experienced but being able to use other checkout services to see the movie with your stubs membership is quite the excellent workaround. Bravo AMC heads that worked that deal out! App is just ok but it does its job 95% of the time. The really busy times (understandable) the servers are slow I guess so it makes it a pain to buy a ticket but the workaround is a godsend. The service itself is the real star of the show and if you love watching movies the way they’re meant to be seen to get the full emotional umph! Then this will be a valuable membership for your entertainment buck. If you read this whole thing thanks. It’s weird nowadays to read this much of a review but thanks I appreciate it and I appreciate you. Sincerely a fellow movie lover. 📽🎥🎬🎟
    more
  • Great app, but I can’t share a film with anyone! Dec 31, 2019

    By Grigoryan
    AMC does a great job of keeping track of tickets, points, and rewards on the app. It also not as buggy as it once was before. But seriously, when will there be a way to book tickets for myself and a couple plus ones under the three free movies a week benefit? Why not allow the ability to treat your friends and family to a movie once in a while? The more friends we bring, the more fun can be had. This would give non A listers a chance to join in on the movie experience, too. And for everyone’s sake, please remove the movies from the selection list if they don’t have any show times for my theaters. Countless times, I’ve selected a movie from the list to find that it isn’t even playing in my own city. I appreciate the posters and I understand how you want to market the movies, but how come when tapping on the movie showtimes when I select my theatre doesn’t give me that poster view and goes straight to showtimes? Personally, I think it’s a little premature to assume that if you’re looking at show times, that you automatically know what movie and showtime you want. It’d be more intuitive I think to limit the advertised movies to the ones you can actually book a ticket instead of the current set up.
    more
  • It’s great but a bit clunky Oct 16, 2018

    By Matatooie
    For example, I added a gift card and that messes with the system in all kinds of ways. At first it worked great, but when I went to use it again it would only give me fifty cents off when I had a full 30 dollars left. After rebooting a bunch of times finally I found a number and got the typical run around you might expect. First place I got said I had to call gift card, gift card said they have nothing to do with the app and to call customer support (which is who so was talking to at first). So the reconnected me back to customer support who told me I needed to call gift card. This time gift card validated I had the money and I convinced them to stay on the line. Then the customer service guy actually checked my account and presto, between gift card being validated and my account being checked the gift card started working. But it took 45 minutes for it to happen. Long story short, don’t use gift cards and you’ll be fine. Everything else works awesome and it’s an unbelievable price and deal. I try to spend money on concessions because I want this deal to continue and never go away!!
    more
  • App Keeps Crashing Oct 5, 2019

    By WhySoSerious72
    On October 3rd, your App has been crashing continuously when trying to view seats and purchase tickets to some upcoming movies this weekend, especially Joker which is now out. This (the app) also crashes when trying to purchase tickets and use my rewards that in my card but cannot be accessed thru the app if I want to upgrade my account or at least use my monetary rewards to discount my tickets. Been very frustrating and disappointing using this app for the last few days especially when I don’t want to wait in lines and save time just by using my phone. Otherwise your app rating would be 5 stars. And if you’re wondering what type of phone I have is the iPhone 8 Plus and has the most updated iOS software 13.1.2. And today I was able to update you app as well and still crashes. I also tried removing the app and reinstalling it and the app still crashes. Please help me fix this so I can have the ease of ordering tickets and upgrading my account thru my phone instead of dealing with customer service on the phone or in person at the movie theater. Thank you.
    more
  • A list AMC customer Apr 29, 2019

    By A-List C
    Overall I really enjoyed being an AMC customer. I really think a list is worth it from cost to benefit ratio. My only negative feedback I have is in regards to customer service. I called AMC back at the beginning of March with regards to avengers endgame tickets. I inquired about win tickets were being released at a specific location. I was given a date which I saved in my phone so that I could be prepared to buy my tickets. However the customer service representative gave me the wrong date and on the day that tickets were released the app and website along with all phones shut down because of the overwhelming desire to buy tickets. I wasn’t upset about the fact that everything shut down (though I do think AMC could plan better for major movie openings like avengers), I was upset because had I been given the correct date I would’ve just been the theater to buy my tickets in person. I have very high standards for AMC because AMC has set themselves apart and always delivered. I have never heard back regarding this though I’ve tried to reach out.
    more
  • Better but still not working well Mar 6, 2018

    By Frank Row
    I had the AMC app about a year ago and it was trash to be honest. Nothing worked right, it was buggy and would crash and would not let me sign in. I just downloaded it again today and I must say it's better. I can log in well, I like the touch ID, not as many bugs experienced yet. There was one when trying to see the rules of their new promotion and it wouldn't load well and gave me an error. As for logging in, that worked well. But...I will view/see I'm a AMC Stubs Insider member and I can see all my stubs info. But when I try to by a ticket today it would not apply my ticket Tuesday deal ($2 off). Also, when I tried to sign up for the tickets for a year promo and buy a ticket it did not see that I was stubs member and tried to make me sign up for a whole new account & stubs membership. There was no way to sign in or show the app I was a stubs member and to apply the proposal EVEN THOUGH I WAS ALREADY SIGNED IN AND IT SHOWS ME MY STUBS INFO!! There needs to be a way to connect/make this all work together and the STUBS INFO can be seen and applied throughout the app. Thanks.
    more
  • Fix log in loop with latest update Mar 9, 2018

    By DJFRUSTRATED
    I’ve used app for years and with latest update the app says my log in is not correct. I can log in online via browser and it shows I’m a premiere but in this clunky app it won’t let me log in. Says my email isn’t valid; but when I reset password it sends link to same email. Once I changed password it doesn’t stay logged in and doesn’t recognize my stubs info. But if I try to re-link my stubs acct to the app log in the loop says I’m already using the stub number and logs me out. Then try to log in again it goes back to saying my email isn’t a valid log in. Fix the freaking app!!! Update: Maybe coincidence or maybe a responsive app development CusSer group, either way the latest update fixed my login loop issue. I will say it’s a bit annoying how every update requires a completely new login as if I’m a first time user. The whole point of the timer print ID process is so I don’t have to remember my login info...but other than that the app seems to be back to its normal state.
    more
  • Still great, but still waiting for better ability to switch between theaters and showtimes Nov 6, 2019

    By TimsTelegram
    I’m still waiting for this app to have a more fluid experience when looking for the best seat at two of my favorite theaters across multiple showtimes. It should be easier once I select the movie I want to see to show the seating plans for my favorite theaters around the initial time I selected. Please add this function!!!! Points earned for the Entourage feature!!! This will definitely make managing my wife’s tickets a lot easier! Instead of us rushing to get the seats at the same time on two apps!!! Points lost for asking me to add snacks before I purchase the ticket. It creates an additional layer of anxiety when I’m trying to snag a ticket to a possibly sold out show. Ask me about snacks after the final order page when I know I have my ticket secured. Right now I quickly skip through that page because I don’t want to miss out on the ticket!!! You’re loosing sales this way.
    more
  • Warning: A-List Mbrshp Trap Sep 27, 2018

    By Allison2970
    I signed up for the A list membership not realizing that it was only for me and not multiple family members (my bad). I barely have time for one movie a month, let alone three per week so I set forth to cancel my membership. On the app, under refunds, it states to simply tap the purchase to request a refund (just to stop the A-List). I’ve tried this multiple times since August. Does not work, no refund screen pops up. So I searched everywhere on app, on full website, and tried to call theater-nobody answers. I eventually found a hidden link on the website where I was to send an email with A-List member number, stating I wanted to stop mbrshp. I did that over two weeks ago, and the September charge is already on my card again. Folks, once you sign up, you cannot unsign! Beware. The app overall works great otherwise but they’ve found a way to trap you.
    more
  • App advertises you can choose seating through app Nov 8, 2018

    By For The Love of Jesua
    Overall the app is a decent, well functioning app. However, I don’t like how the app advertises that it does all this stuff but doesn’t “walk you through it” and show you how to use all that the app is stating it does in its advertisement when you first initially start up the app, or altogether at any time for that matter. For instance, it states that you can pick your seats. How? I’ve tried to walk through the process of purchasing my tickets, for several different movies at different times, and try to find where it allows me to choose my own seating prior to the movies showtime. Can’t find the option to pick seating, like the app advertises that it does, each time I’ve gone through the process of purchasing tickets through the app. A little break down, or step by step, from the app would be much appreciated.
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  • loses tickets Dec 31, 2019

    By Soundman245
    Until recently I gave this app 5 stars, but recently it has been glitchy as others have reported, not allowing purchases, and today I went to check on an order for a few days from now and it wasn’t there in the app, the tickets were not displayed. Worried that I had forgotten to place the order, I checked my credit card statement and found a charge, then checked my email for the ticket confirmation, but nothing showing in the app. After a chat session with customer support, i was told to bring a pro out of that email, and that the tickets would show up in the app after the movie showtime. after. I got the sense that the rep felt I was being stupid for not knowing this. Hopefully I will not have a problem. BUT: I kept checking, and discovered that this happened at least once previously, and that time, I just thought that I had forgotten to place the order, ordered again, only to discover after the showtime that there were two sets of tickets displayed, the ones I used and the ones I wasted. Now I’m out over $90. Reaching out to customer service to see if they will help, but since it is well after the showtime, I’m expecting them to say they cannot help me. Really annoying and wipes out any savings I’ve gotten from being an A-list member. Moral: Don’t trust the app to track your purchases properly!
    more
  • Theatre to app needs improvement Oct 7, 2018

    By Joseph7979
    I used to go to this theatre quite a bit. Last time I attended, I tried to look up showtimes and they only had 1 showtime for almost every movie. Then, a week later when I could make the show time, I got drinks for my family and I. They only had 1 type of drink. I asked the attendants about it, they showed me a long worded sign stating their shortage. No one though had the courtesy or good customer service to advise me of their shortage or show me their inconvenience letter. This was very disappointing, I spent well over 100 dollars for them to basically take the money and not tell me that there is a shortage in drinks. Seems like the theatre told their employees to just place this letter, but let them buy the products, if there is a dispute or disagreement just show them the letter afterwards. Makes me hope that the theatre just goes out of business. That was the only theatre I’ve attended that acted in this manner. To add to this in recent years, the quality of the theatre has diminished greatly. This is the theatre in Madison, TN.
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  • On Demand portion of app doesn’t work Oct 29, 2019

    By Honey.Badger.2020
    I love the THEATER part of the app. The On Demand needs work! Not sure if AMC On Demand is the issue or if the app is the issue. I was excited to try it but the sound on my movie was not right (could hear music and see lips moving but no spoken words on 3 different devices). After 2 different support people wasted an hour of my time, they said On Demand movies are non refundable regardless if it is a technical issue on their side. Neither offered any actual troubleshooting other than telling me to uninstall & reinstall. $4.52 is not a lot of money, but they paid 2 support people and a manager much more than that to ask me questions I already answered and NOT give me a refund. So, 5 stars for the theater portion of the app and theater support and 1 star for On Demand portion of the app. They need to work out the bugs and try again. Alternatively, they could offer actual troubleshooting of technical issues so I could watch my movie or refund my money since I can’t.
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  • Good service, bad customer service Apr 12, 2019

    By CraziDoll
    It takes them five minutes to type the shortest sentence and they type like they’re in elementary school. The first time, they took thirty minutes to give me a yes or no answer, spelling errors galore. Then the second time, the person repeatedly told me to do the same thing after I’d said several times that it didn’t work, same typing style as the first person. They eventually were like, “yeah I can’t help you.” Thanks. I can’t pay my bill because the money wasn’t in the bank when it was due, but now it is, and the app won’t charge my card. I want the service but I don’t have a second debit card to give you so I don’t know how I’m going to keep it. “Edit your card on file” they say, over and over. I’ve been trying that all morning and it says “error” every time. I can’t remove and re-add it. So what am I supposed to do? “Oh we can’t help you.”
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  • Need to fix app issues Oct 8, 2019

    By Pop culture nerd
    Until recently I’ve never experienced any issues with the AMC app. Being an AMC Stubs A-List member I am still able to book a reservation for a free movie without any problems. It’s when I attempt to purchase a ticket for a movie excluded from A-List, a Fathom event for example, that I get an error processing my payment. The same thing occurs if I attempt to purchase concessions ahead of time. I reported this to an AMC rep via chat was told they are aware of a system problem when I was able to purchase my ticket on the website. This was an acceptable workaround until today when I received a similar error attempting to purchase a ticket on the website. I ended up using Fandango, which was successful and because I have an AMC membership the convenience fee was waived. I don’t know what is going on with the app or website but I’m hoping it is fixed soon.
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  • Terrible app Sep 20, 2020

    By Hapy Kat
    This app is so glitchy. A lot of network errors. It took me an hour to try to buy tickets. It should not be this complicated. The issue was trying to buy food. There is a delay when submitting the order. I had 6 popcorn orders because it wouldn’t process within a timely manner. Then I tried to delete it down to just one order and get numerous delays. I had cancel the entire order because I was receiving errors issues. Of course, when you cancel the order your seats in the theater remain blocked for a period of 15 minutes so you lost your seating. If the app was not so sensitive I would not be cancelling my order! I would rather go in person and get my tickets instead of dealing with an app that gets me frustrated. Not sure if AMC is troubleshooting the app issues. The password is also another thing. You try to update your password and you get the email and then it takes you online to update it. Once you update it and try to go back to the app it does not recognize your new password. What in the world? That is not right. I give up.
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  • Constantly Crashing and making us wait Jul 2, 2019

    By Omdes
    To get my tickets and order food ahead of time is a struggle!!! The app will take my order for food and at times crash then, or allow me to continue only to crash and kick me out of the app once I try to purchase my tickets. This then causes another problem because the app doesn’t release the tickets you we’re trying to reserve right away. So if you go back in and try to book again the seats you want aren’t available for at least 5 minutes. So between the amount of time you waste ordering food and tickets then add additional wait time for being booted from the app just to do over only to add an additional 5 minutes for them to release the ticket. It’s truly a headache. It tough because we enjoy movies and me and my wife are A-stubs members and we are considering switching to another theater that has a functioning app that will prevent us from having to stand in line to order concessions due to the lines being so long.
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  • Awful Jul 14, 2018

    By Zenkill
    I haven’t been able to make a purchase for months. I keep getting a credit card processing error. Doesn’t matter what card I use, what computer or phone I use. I’ve cleared cookies, I’ve done everything. I figured I could buy gift cards and pay that way (no thanks to AMC - they were NO help) but now I can’t get the A-list because you need a card. Every time I call, e-mail or file a complaint, they come back with a “sorry you are out of luck. We are working on it.” If you google this, you will see that people have had this problem for YEARS. 😡 if you are reading this, find a new theater. They really don’t care about the consumer. Awful customer service. Also, I see developers keep messaging the reviews. Please don’t bother unless you can actually do something. Every time I reach out I get the same thing. We will look into it and get back to you in 24/48 hours. Then five days later, sorry we can’t help you. We are working on the problem!
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  • “Oops” May 8, 2018

    By akailah10
    While I love that you can easily access the movie showings and times with this app, every time I’ve tried to buy tickets, I’ve received an “Oops, something went wrong” message. Given the way theaters have advanced in the past few years, reserving seats ahead of time is a must do and it’s virtually impossible to achieve with these issues. The other problem is that the app has not updated whether or not the showings are sold out or not in a timely manner. I’ve gone to buy tickets in person after dealing with the first issue, only to be told “sorry, this show is sold out” even though the app didn’t say so. I’ve tried calling customer service, only to be hung up on multiple times before I even got to express my issue. Extremely frustrating. I am a premier member and I honestly expected more from the app. AMC is my go to theater and I hate having these problems. Please try and update the app to fix these issues.
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