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Amazon Relay

Amazon Relay

Amazon Mobile LLC

Free App for Truck Drivers to Save Time at Amazon Fulfillment and Sort Centers.

4.6 Ratings 33K+ Reviews 100K+ Downloads
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About Amazon Relay

Free App for Truck Drivers to Save Time at Amazon Fulfillment and Sort Centers.
see more about Amazon Relay

Ratings & Reviews

4.6
32.7K+ Ratings
  1. 5
    83+%
  2. 4
    7+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    5+%
Write a Review
  • Great!!! May 24, 2020

    By Asteele01
    They have a near perfect check in and out process. Its very rare if I am not checked in, dropped the trailer, and checked out within 15 minutes. It’s the exact same picking one up. They scan the load id barcode on your phone and you’ll immediately see what slip you’re dropping in/picking up. I’ve never seen anywhere have it set up so perfectly. Where they do have room to improve is on the majority of the loads mileage pay. But if you are watching good ones pop up on the fresh and you have to be quick lol
    more
  • Leon Aug 21, 2019

    By Luka90ks
    I do not write a reviews often. But this is what need to be beter. I picked up a load two hours before app time, i stop to sleep 3 hours you guys call me and told me that I can’t stop. I got two hours before delivery time. Respect my time! If i picked up a load in 1:00am and i have to be by 13:00 at delivery location, a have 7hours to drive I dont know why I need to drive straight to location. Porta potty is not alowed to be used by the drivers, why? You putt my pick time in ap 3:30 am i showed up 3:10. The security guy told me ap is 4:00. I dont know why this is not sincronised with the app. I don’t know why i need to turn off my bobtail if security does not came out off the office. Also i do not understand why cant we wait inside if we show up few hours before.
    more
  • South land trucking . Oct 26, 2019

    By south land trucking
    King It’s GPS is not good. It is white at night so it does not see anything on the road. It should be automatically black at night GPS is not good. It is white at night so it does not see anything on the road. It should be automatically black at night. on the road. It should be automatically black at night.
    more
  • Feb 26, 2021

    By Ground Hog Gaming
    App works well, once you know tips and tricks of an application malfunction. Now I am having no problems with the app. The mapping is very accurate.
  • From a drivers point of view Feb 6, 2019

    By Bassett Transport
    The App is nice however the rates need to go up. For the the tolls we pay are expensive not to mention all the time we spend waiting that we are not born compensated for. Our time is just as valuable as Amazons and we should be paid for us having to wait because loads aren’t ready or something’s goes wrong on the trip that isn’t our fault. Also we should be compensated when y’all cancel our trips are we have Commuted to pick up your freight diesel fuel isn’t cheap nor is it free . Thank you
    more
  • New update is bad Jul 24, 2020

    By Samuel3201
    This app used to be goo, but they changed the entirety of how to update loads in it. Now my drivers get to gate and it still says “APPROACHING GATE” and won’t let them check-in. The swipe option at least worked, now they sometimes have to wait till they’re past the gate and gate employees are getting annoyed. This new app update is actually causing delays on its own. The guard shacks had to have driver go forward and then come backward multiple times just to get the app to go into saying the driver was there. CHANGE BACK TO SWIPE, AT LEAST IT ACTUALLY WORKED!!! UPDATE: It’s even worse than I thought. It tends to update the departure time before it adds trailer info so it spawns an email to dispatch each time saying trailer left without trailer ID. Literally EVERY time. Also on LTL runs (single VRID with multiple stops) it fails to update the departure time entirely. Our dispatch had to update the times manually and it messed up their performance. FIX THESE PROBLEMS!!!
    more
  • Feb 16, 2021

    By David Daniel Lopez
    Initially was good. Now Amazon is not looking for hard workers. They want people who just get by doing the minimum. We are not allowed to get our empty trailers to start our LTLs early and get the job done. Instead they are charging fees for being efficient and getting the job done early. It should be the harder you work, the smarter you work, getting the job done right you should get compensated just like Jeff Bezos went above and beyond. Instead they want to be communist and pay all the same.
    more
  • Feb 9, 2021

    By George Wood
    Constantly Losing Camera Focus... Scan 1 pallet, blurry focus... press back arrow, resume work... Scan 2 pallet, blurry focus... press back arrow, resume work... Scan 3 & 4 pallet and blurry focus!! Today I had 97 scans!! To 3 stops 01/17/21 Frustrating to say the least Especially when time is wasted on a dysfunctional application Both, when loading up at the Amazon warehouse, and at each location trying to scan each piece. Update... 02/09/21 Nothing has changed!!
    more
  • Dumbest company Apr 19, 2020

    By sdsr kjhgbj
    Let me start by saying this has to be one of the worst companies to drive for!! They offer owners of their own company bottom feeder load prices!! barely a dollar per mile going 700 miles in some cases!! They’ll have a load going 5 thousand miles with 15 different stops all over the USA and want to pay you 4500!! Laughable!!! How are you to pay for fuel?! They play with the pay per miles constantly posting a load with a garbage price only to take the load off, bring it back at an even lower price!! Everything is done by an app you can’t reach anyone who know what’s going on if there is any kind of problem!! They want you to drive straight no matter how many miles the load is and they will degrade your rating for stoping to sleep, eat or get fuel!! This is beyond a garbage company!!! Don’t waste your time!!
    more
  • Feb 16, 2021

    By Rashad Quarles
    They give you the loadboard without any real instructions and then when you cancel a trip for more money and less miles they kick you off of the loadboard.there rates for the miles are ridiculously low. You can call roc for any type of problem and nobody never no whats going on so they give you 3 email addresses to try to solve your problem.they need to do a better job.
    more

No reviews available

  • Great!!! May 24, 2020

    By Asteele01
    They have a near perfect check in and out process. Its very rare if I am not checked in, dropped the trailer, and checked out within 15 minutes. It’s the exact same picking one up. They scan the load id barcode on your phone and you’ll immediately see what slip you’re dropping in/picking up. I’ve never seen anywhere have it set up so perfectly. Where they do have room to improve is on the majority of the loads mileage pay. But if you are watching good ones pop up on the fresh and you have to be quick lol
    more
  • South land trucking . Oct 26, 2019

    By south land trucking
    King It’s GPS is not good. It is white at night so it does not see anything on the road. It should be automatically black at night GPS is not good. It is white at night so it does not see anything on the road. It should be automatically black at night. on the road. It should be automatically black at night.
    more
  • Feb 26, 2021

    By Ground Hog Gaming
    App works well, once you know tips and tricks of an application malfunction. Now I am having no problems with the app. The mapping is very accurate.
  • Feb 12, 2021

    By Kelly Moran
    The only thing I would say to change on this app would be the time increments you have to enter when running late and the app asks when will you be moving again. A lot of times if you're entering a running late status you are currently moving and the lowest they give you is 15 minutes insinuating that you are at a standstill when you may not be.
    more
  • Feb 10, 2021

    By Darius Phillips
    Love the convenience of this app. I believe Jeff bezos wouldn't have it any other way!! However, I only use the map when I get within blocks from pickup and delivery.
  • From a drivers point of view Feb 6, 2019

    By Bassett Transport
    The App is nice however the rates need to go up. For the the tolls we pay are expensive not to mention all the time we spend waiting that we are not born compensated for. Our time is just as valuable as Amazons and we should be paid for us having to wait because loads aren’t ready or something’s goes wrong on the trip that isn’t our fault. Also we should be compensated when y’all cancel our trips are we have Commuted to pick up your freight diesel fuel isn’t cheap nor is it free . Thank you
    more
  • Pro Ag Aug 17, 2020

    By Pro Ag Boss
    My only critiques would be when you’re on the app and you go from the regular load board to post a truck that it give you the same option as the regular load board. The option for one-way or round-trip would be nice in the post truck and. Also on the post to truck it would be nice to have an alarm instead of a notification when you’re selected for a load since it’s an audiobook if you happen to fall asleep which I did you could possibly miss your load.
    more
  • Feb 12, 2021

    By Robert Phelan
    Relay and has been a pleasure to use, but the GPS should give you options. Many times I'll use truck routes that are faster that what relay gives me. But still very easy to learn and use
  • Feb 28, 2021

    By Ezechiel Percy
    Very good app, good technology, I'm giving it a 4 stars because the GPS navigation could be better and the GPS isn't allowed you get a rout preview
  • Barcode scanner Apr 8, 2020

    By coryallen87
    I like the app, very user friendly, one thing I would like to see is, having the ability to use a Bluetooth barcode scanner, I am constantly fighting with my phone to scan the barcodes and this would be a tremendous improvement in my load time
    more
  • Leon Aug 21, 2019

    By Luka90ks
    I do not write a reviews often. But this is what need to be beter. I picked up a load two hours before app time, i stop to sleep 3 hours you guys call me and told me that I can’t stop. I got two hours before delivery time. Respect my time! If i picked up a load in 1:00am and i have to be by 13:00 at delivery location, a have 7hours to drive I dont know why I need to drive straight to location. Porta potty is not alowed to be used by the drivers, why? You putt my pick time in ap 3:30 am i showed up 3:10. The security guy told me ap is 4:00. I dont know why this is not sincronised with the app. I don’t know why i need to turn off my bobtail if security does not came out off the office. Also i do not understand why cant we wait inside if we show up few hours before.
    more
  • Laggy at the worst times Dec 7, 2020

    By stan2005
    After the most recent update for iOS, the scanner for barcodes (DDU Deliveries) will freeze after each scan. RESOLVE THIS CONCERN IMMEDIATELY. We are in peak season with more freight than ever before and this small technical issue causes huge delays when we are trying to deliver to Post Offices. This, of course, after being asked for the third time in a shift if we have “taken our temperature today?” Yes! The answer to this question is the same now as it was three hours ago: please do not design your software to interrupt my attempts to do the job you have assigned me.
    more
  • Feb 19, 2021

    By Arie Groenendyk
    GPS still routing through toll roads, but other issues have been fixed. 3 stars bc of of 20 min request a call from ROC function is toooo long especially if the call drops or they can't reach you, 20 becomes 40 mins and that 40 miles not driven
    more
  • Issues after connecting to trailer Dec 15, 2020

    By Nexxus12
    When alerted that a load is ready for pick up and after confirming the last four digits of the trailer number and loading of the bill of lading should occur the app crashes and says something went wrong. I must exit the app and restart it and click resume work when I do that the bill of lading does not come up it loads up automatically the next stop location and the only options there is start later or navigate
    more
  • Insert Live option Oct 8, 2018

    By Supreme Coder
    Ok app so far but they need to keep listening to client reviews like ours. - App needs to label when a load is Live so it doesn’t have us thinking we are dropping the trailer and go or actually picking up a trailer or actually live. I just had a situation like that. Complete bummer bc customer stated I had to stay with trailer or take the trailer With me and come back in morning. No good bc I needed to bobtail in order to find a safe park etc. - Also needs to be easier to read. Needs some color and bold options to separate each load from the next. It all looks like a thesis paper trying to find what I’ve completed and what’s next. - Please make these user friendly changes. Thank you.
    more
  • Feb 18, 2021

    By Rex Santos
    GPS is horrible... Load info doesn't update in a timely manner and align/sync with Amazon yard personnel at gates. For Amazon to be ALL that it is... This App should be much better... MUCH BETTER.
  • It’s ok Jun 30, 2020

    By Dragons322
    Needs improvement a lot, somehow empty trailer status needs to be in the app for every location. It’s annoying to call all the time and be on hold for 20-60 minutes to update your trip and be told go somewhere else for empty, then you arrive at the new location and no empty’s also. The app needs to have a place to put no empty’s at a certain location then generate your next closest location with available empty’s. Also the gps location has to have a way to manually input without having to trouble shoot.
    more
  • Mar 4, 2021

    By Mario Credit
    Horrible. It doesnt save time. The app has nothing to do with time. It doesnt check you in the yard. It doesnt load trailers. It doesnt drop or hook. It doesnt check you out the yard. I wish it did.
  • Editing needed May 23, 2019

    By myfastgn
    Has virtual fakes stops added to the route, and have issue with not being able to select a stop to deliver to that’s not in the set order programmed to the route. Makes it unable to make changes to suit the needs of the post office on there time of arrival. Which then will delay the route with the other post office stops. Need the ability to have the option to select a stop on the route for any uncontrollable future needs.
    more
  • Feb 9, 2021

    By manuel arias
    Too many bugs in the app constantly getting closed out from my trips and tells my I have no assigned trips while I'm the middle of my trip
  • New update is bad Jul 24, 2020

    By Samuel3201
    This app used to be goo, but they changed the entirety of how to update loads in it. Now my drivers get to gate and it still says “APPROACHING GATE” and won’t let them check-in. The swipe option at least worked, now they sometimes have to wait till they’re past the gate and gate employees are getting annoyed. This new app update is actually causing delays on its own. The guard shacks had to have driver go forward and then come backward multiple times just to get the app to go into saying the driver was there. CHANGE BACK TO SWIPE, AT LEAST IT ACTUALLY WORKED!!! UPDATE: It’s even worse than I thought. It tends to update the departure time before it adds trailer info so it spawns an email to dispatch each time saying trailer left without trailer ID. Literally EVERY time. Also on LTL runs (single VRID with multiple stops) it fails to update the departure time entirely. Our dispatch had to update the times manually and it messed up their performance. FIX THESE PROBLEMS!!!
    more
  • Feb 16, 2021

    By David Daniel Lopez
    Initially was good. Now Amazon is not looking for hard workers. They want people who just get by doing the minimum. We are not allowed to get our empty trailers to start our LTLs early and get the job done. Instead they are charging fees for being efficient and getting the job done early. It should be the harder you work, the smarter you work, getting the job done right you should get compensated just like Jeff Bezos went above and beyond. Instead they want to be communist and pay all the same.
    more
  • Feb 9, 2021

    By George Wood
    Constantly Losing Camera Focus... Scan 1 pallet, blurry focus... press back arrow, resume work... Scan 2 pallet, blurry focus... press back arrow, resume work... Scan 3 & 4 pallet and blurry focus!! Today I had 97 scans!! To 3 stops 01/17/21 Frustrating to say the least Especially when time is wasted on a dysfunctional application Both, when loading up at the Amazon warehouse, and at each location trying to scan each piece. Update... 02/09/21 Nothing has changed!!
    more
  • Dumbest company Apr 19, 2020

    By sdsr kjhgbj
    Let me start by saying this has to be one of the worst companies to drive for!! They offer owners of their own company bottom feeder load prices!! barely a dollar per mile going 700 miles in some cases!! They’ll have a load going 5 thousand miles with 15 different stops all over the USA and want to pay you 4500!! Laughable!!! How are you to pay for fuel?! They play with the pay per miles constantly posting a load with a garbage price only to take the load off, bring it back at an even lower price!! Everything is done by an app you can’t reach anyone who know what’s going on if there is any kind of problem!! They want you to drive straight no matter how many miles the load is and they will degrade your rating for stoping to sleep, eat or get fuel!! This is beyond a garbage company!!! Don’t waste your time!!
    more
  • Feb 16, 2021

    By Rashad Quarles
    They give you the loadboard without any real instructions and then when you cancel a trip for more money and less miles they kick you off of the loadboard.there rates for the miles are ridiculously low. You can call roc for any type of problem and nobody never no whats going on so they give you 3 email addresses to try to solve your problem.they need to do a better job.
    more

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