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Amazon Prime Now

Amazon Prime Now

Amazon Mobile LLC

One-hour delivery and Two-hour delivery with Amazon Prime Now

3.5 Ratings 34K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Skip the trip and shop with Prime Now! Browse thousands of household items, fresh foods and pantry essentials, then choose your best delivery option
    2. Need something in a hurry? Delivery available in as little as one hour in most major cities - even items like wine and electronics
    3. Get delivery from your favorite Now-affiliated restaurants! Choose a variety of cuisines: Italian, Mexican, Chinese, Japanese, American, Indian & more

    Reviewed by Kaylin on September 10, 2018

  • Still buggy after years. Jul 10, 2020

    By Fred943
    Yes I’ve used prime now for years almost weekly. They were there for me when they had no choice and we had strong feelings for each other. Or so I thought. After COVID they wouldn’t even take my call. For almost 2 months! They claimed they had no availability! I still saw them around town, with other people. Apparently, they were only available to schedule if you checked at 2 AM and sold themselves first come first serve. Disgusting. That was a couple months ago and cooler heads have prevailed. We are trying again, at least I’m trying again. Prime doesn’t yet know or care there was a problem but that’s normal right? Now that we are together again I have to agree with others. Unnecessary errors a lot of the time make the app so frustrating. I just spent 2 hours off and on trying to submit an order. Errors. Tried the browser page and done deal. It was the apps flaw. You are an elite tech mega conglomerate. Fix this. And while your at it quit allowing items to be placed in the cart and then making them disappear only to still be viewed and added to cart only to disappear!
  • Apr 15, 2021

    By Denise Jones
    I like this one as I can get what I need the same day in some instances, or next day. My only gripe is that the delivery person, forgets to close my outer door, yet there is a sign telling them to, then package is safer, anc they leave the gate open which is a shame because otherwise I am happy.
  • So grateful Nov 11, 2019

    By memedadalalala
    As a working mom of 2 little kids, i feel so lucky to have someone save me 1-2 hours per week on driving / shopping for groceries. Amazed all the negative reviews who want a concierge service for the price of a $5 tip. If you’re new to this service, here is how to get the most of it: 1. Don’t select exotic items. If your friend wouldn’t find it at the store, don’t be surprised if the shopper can’t either 2. Unless you’re feeling adventurous, don’t allow for substitutions. The shopper is not a Whole Foods expert. They are a regular person who may not share your vegan dietary restrictions or knowledge of whole30 appropriate ingredients. 3. Be flexible. accept that a key item may be missing and have a plan B. Accept that you cannot micromanage the ripeness of the bananas or avocados you receive. . 4. TIP well. Someone is saving you effort, gas and 1+ hours and there is no delivery fee. Imagine if you had to hire someone to do this. That’s worth a minimum of $10 for a mid size order, short distance from the store. Frankly, it’s worth more. 5. Stop wining. If you’re going to cry over having your food arrive 20 mins late or being placed too close to your door, get in your car and go there yourself.
  • Apr 18, 2021

    By Michelle Kirk-Casey
    Love this app....its horrible trying to shop at Morrisons through Amazon, you don't stay in store it jumps to normal Amazon...don't like. This is much easier and clearer. 5🌟
  • When it works, it’s amazing! But... Mar 17, 2020

    By we're in Cardiff!?!
    I’m handicapped so this app is a blessing. It’s hard to impossible to get to the store and get a week worth of groceries from my car and into my house. So when everything works out, it’s WONDERFUL. However, the shoppers who put your order together are sometimes... not very communicative. They don’t answer simple questions or acknowledge requests (like asking for the bread to be sliced). You won’t know until the order ships if something is out of stock, and no replacement options are offered, although I believe that this is supposed to be policy. This makes it difficult to make sure that you can get your weekly shopping done properly. Also, you don’t have to sign in to place your order, but you have to sign in - repeatedly - to keep track of the progress of your order’s arrival. Not cool. I want safety measures to keep the wrong person from spending my money, not to keep me from checking in the arrival time of my order.
  • Apr 16, 2021

    By Sean Frye
    Easy to navigate and they keep you so informed and up to date that your potential questions get answered before you can even ask!
  • It was better, now it’s just ok. May 31, 2019

    By Bluerage2
    I was using this app at least 1-3 times a month to shop at Whole Foods. I like the store but it’s not along my usual travel route so I don’t get there as often as I’d like. It’s not ridiculously far from me, but just in the opposite direction of where I’m usually going or coming home from. Being a Prime Member the free delivery was great. Well worth the cost of a $4-$5 tip. Now the app has changed. You no longer list the sale items or the bonus specials for prime members. Why are they hidden? I need to look up the weekly / monthly flyer and go back and forth to find out what’s on sale. I was doing that recently and after 25 minutes decided it just wasn’t worth my time and X’d out the app with over $100 worth of items in my cart. Please bring back the convenience. Update: The prime and sale item buttons are back making it easy and convenient once again.
  • Feb 20, 2021

    By Abraham Vargas
    I love this app - please don't migrate to Amazon app! I saw that Amazon is going to stop supporting this app, but it's SO much easier using this app to do my grocery shopping compared to on the Amazon app because when you search for food, it frequently switched you out of the store you're shopping, making you select "Whole Foods" or "Fresh" for every single item - that sucks. Please keep this app separate!
  • Service is Great, App UI Needs Work Mar 14, 2020

    By Cam❤
    The three stars are for the availability of this service. It is a huge time saver and SO convenient. Thank you!! However, the app UI should take notes from Instacart. I’d like to be able to sort items by diet, such as gluten free. Also, once you place your order, you should be able to add items up until the shopper starts your order. Occasionally it’s been 36 hours between the time I place the order and the first available delivery time so we often run out of additional items by then but I can’t add them. Lastly, the messages and notifications are buggy. I am not always notified of items being out of stock and the replacements by the shopper are rarely right. I am celiac and they will replace gluten free pasta with regular pasta. Please make these updates for an even better user experience!
  • Still buggy after years. Jul 10, 2020

    By Fred943
    Yes I’ve used prime now for years almost weekly. They were there for me when they had no choice and we had strong feelings for each other. Or so I thought. After COVID they wouldn’t even take my call. For almost 2 months! They claimed they had no availability! I still saw them around town, with other people. Apparently, they were only available to schedule if you checked at 2 AM and sold themselves first come first serve. Disgusting. That was a couple months ago and cooler heads have prevailed. We are trying again, at least I’m trying again. Prime doesn’t yet know or care there was a problem but that’s normal right? Now that we are together again I have to agree with others. Unnecessary errors a lot of the time make the app so frustrating. I just spent 2 hours off and on trying to submit an order. Errors. Tried the browser page and done deal. It was the apps flaw. You are an elite tech mega conglomerate. Fix this. And while your at it quit allowing items to be placed in the cart and then making them disappear only to still be viewed and added to cart only to disappear!
  • Apr 15, 2021

    By Denise Jones
    I like this one as I can get what I need the same day in some instances, or next day. My only gripe is that the delivery person, forgets to close my outer door, yet there is a sign telling them to, then package is safer, anc they leave the gate open which is a shame because otherwise I am happy.
  • So grateful Nov 11, 2019

    By memedadalalala
    As a working mom of 2 little kids, i feel so lucky to have someone save me 1-2 hours per week on driving / shopping for groceries. Amazed all the negative reviews who want a concierge service for the price of a $5 tip. If you’re new to this service, here is how to get the most of it: 1. Don’t select exotic items. If your friend wouldn’t find it at the store, don’t be surprised if the shopper can’t either 2. Unless you’re feeling adventurous, don’t allow for substitutions. The shopper is not a Whole Foods expert. They are a regular person who may not share your vegan dietary restrictions or knowledge of whole30 appropriate ingredients. 3. Be flexible. accept that a key item may be missing and have a plan B. Accept that you cannot micromanage the ripeness of the bananas or avocados you receive. . 4. TIP well. Someone is saving you effort, gas and 1+ hours and there is no delivery fee. Imagine if you had to hire someone to do this. That’s worth a minimum of $10 for a mid size order, short distance from the store. Frankly, it’s worth more. 5. Stop wining. If you’re going to cry over having your food arrive 20 mins late or being placed too close to your door, get in your car and go there yourself.
  • Apr 18, 2021

    By Michelle Kirk-Casey
    Love this app....its horrible trying to shop at Morrisons through Amazon, you don't stay in store it jumps to normal Amazon...don't like. This is much easier and clearer. 5🌟
  • When it works, it’s amazing! But... Mar 17, 2020

    By we're in Cardiff!?!
    I’m handicapped so this app is a blessing. It’s hard to impossible to get to the store and get a week worth of groceries from my car and into my house. So when everything works out, it’s WONDERFUL. However, the shoppers who put your order together are sometimes... not very communicative. They don’t answer simple questions or acknowledge requests (like asking for the bread to be sliced). You won’t know until the order ships if something is out of stock, and no replacement options are offered, although I believe that this is supposed to be policy. This makes it difficult to make sure that you can get your weekly shopping done properly. Also, you don’t have to sign in to place your order, but you have to sign in - repeatedly - to keep track of the progress of your order’s arrival. Not cool. I want safety measures to keep the wrong person from spending my money, not to keep me from checking in the arrival time of my order.
  • Apr 16, 2021

    By Sean Frye
    Easy to navigate and they keep you so informed and up to date that your potential questions get answered before you can even ask!
  • It was better, now it’s just ok. May 31, 2019

    By Bluerage2
    I was using this app at least 1-3 times a month to shop at Whole Foods. I like the store but it’s not along my usual travel route so I don’t get there as often as I’d like. It’s not ridiculously far from me, but just in the opposite direction of where I’m usually going or coming home from. Being a Prime Member the free delivery was great. Well worth the cost of a $4-$5 tip. Now the app has changed. You no longer list the sale items or the bonus specials for prime members. Why are they hidden? I need to look up the weekly / monthly flyer and go back and forth to find out what’s on sale. I was doing that recently and after 25 minutes decided it just wasn’t worth my time and X’d out the app with over $100 worth of items in my cart. Please bring back the convenience. Update: The prime and sale item buttons are back making it easy and convenient once again.
  • Feb 20, 2021

    By Abraham Vargas
    I love this app - please don't migrate to Amazon app! I saw that Amazon is going to stop supporting this app, but it's SO much easier using this app to do my grocery shopping compared to on the Amazon app because when you search for food, it frequently switched you out of the store you're shopping, making you select "Whole Foods" or "Fresh" for every single item - that sucks. Please keep this app separate!
  • Service is Great, App UI Needs Work Mar 14, 2020

    By Cam❤
    The three stars are for the availability of this service. It is a huge time saver and SO convenient. Thank you!! However, the app UI should take notes from Instacart. I’d like to be able to sort items by diet, such as gluten free. Also, once you place your order, you should be able to add items up until the shopper starts your order. Occasionally it’s been 36 hours between the time I place the order and the first available delivery time so we often run out of additional items by then but I can’t add them. Lastly, the messages and notifications are buggy. I am not always notified of items being out of stock and the replacements by the shopper are rarely right. I am celiac and they will replace gluten free pasta with regular pasta. Please make these updates for an even better user experience!
  • Well designed app Jul 9, 2020

    By TOTamster
    This is an amazing app, especially during COVID-19. I am an essential worker. This allows me to pick up my food after work without the added stress of running into stores and looking for things. Yes, things run out during this uncertain times. I don’t see how physically shopping in the store would make the experience better, especially when you can’t blame it on the app... My only feedbacks would be to please use less plastic bags. I don’t need every item quarantines in its own bag. Also please be gentle with my heirloom tomatoes. I have lost two out of the last 4 pick up orders. They were squished before they got into my car so not edible by the time I got home. I can’t afford to order more heirloom tomatoes at this rate. I have tried delivery through this app as well. It also works better than other delivery apps.
  • Terrible app Jul 14, 2019

    By Created lots of nicknames
    App freezes all the time. I have to delete, reinstall, re-log-in just to order, complete an order, check in. Etc. Very frustrating. Several times, I couldn’t check in on way to pick up because app froze. So, I have to wait extra time at pick up. Searching for foods is not simple. There’s no way to send messages, special requests, or communicate with the shopper. Sometimes the app doesn’t show something that I know the store has, so I’m unable to purchase that item. Ive also ordered food for that night’s family dinner only not to receive that one vital item from my order. Customer service explained that prime’s contract with Whole Foods limits the quantity of products that can they sell to customers. So, The store may have 6 widgets, but I can only get 1 widget. Which is not enough widgets to feed my family. The only reason I use this service is because Whole Foods is about 30mins from home and they’re the only store that sells many of our daily foods and products. Otherwise, I would happily say goodbye to this service. If I place the order a day before, I may be able to get a favorable delivery window. Otherwise, not so much. I want to love this service, but it’s sadly lacking. Hopefully, it will improve.
  • Terrible Customer Service Jun 12, 2019

    By BJ1942
    I have used AP to order breakfast items from Whole Foods over 10 times with excellent results at first. I ordered before 7 am to qualify for the 8 - 9 am 1 hr window. The first time, the order was on my porch at 8 am! The subsequent orders arrived later and later in the window with all the items in good condition with no unacceptable substitutions. I placed my last order with Whole Foods at 6:30 am and scheduled the 8 am - 9 am window. I received a message shortly after 7 am, I believe, that my order had been assembled and was waiting to be delivered. By 9:10 am I had heard nothing from the store or the driver. I called the driver who spoke with a heavy accent. He was difficult to understand but I managed to get that it “was the store’s fault”. The order was on my porch by 9:22 (time listed on receipt) I think it was more like 9:30 or 9:35 am. The two packages of frozen entrees were soft and not cold to the touch even though they were packaged in an insulated bag. I tried repeatedly to use “customer service” to have them call me as per their instructions but there was no response. As a final resort, I’m writing this review.
  • Apr 22, 2021

    By philipjrp
    App redirects me to Amazon app. Amazon app tells me to download prime now app. Given up...
  • Feb 11, 2021

    By Albert Chung
    Made an order that was supposed to arrive by 1-3pm. I received no updates on the order so I contacted customer support at 4pm (already 1-3hrs late) - they said they were having system issues so they couldn't look up my order. I called again 30min later, it's now 5:10pm and I'm finally getting confirmation that they messed up and need to cancel my order. No compensation aside from a refund which they should obviously give. service here is just non-existent and they do not value their customers
  • Missed potential Oct 14, 2018

    By puckpimp71
    The app generally works ok but can get stuck in a loop and crashing when leaving feedback. The execution/outcome is poor, however. The first couple orders were perfect, but my last 3-4 have either been missing items or completely unsuitable replacements have been used. For example, sending K-cups instead of instant coffee or sorbet instead of frozen fruit. The delivery people people also had some weird penchant for leaving the delivery immediately in front of my door, making it impossible to open my door without damaging the bag or goods. It’s not ready for prime time. The customer service team is quick to address refunds, but they miss the mark in being a time saving service. It’s not convenient to micromanage a delivery person or then end up with items that aren’t close to expectations. I get the impression that whoever is assembling the orders is doing a mad dash through the store without asking for help finding items. Ex- K-cups for instant coffee... went to the Whole Foods myself and there it was. Deleting this app because the final product is a disappointment.
  • Feb 11, 2021

    By James Edwards-Jones
    You will lose your basket. By the time you do your shop all delivery slots will often have gone. Plus you'll then find items silently disappear from your basket until very little is left, because at different hours in the day different items will be out of stock and removed possibly without notice. Lose, lose!
  • Mar 3, 2021

    By Sarah Thomas
    I ordered something through them and I had to return it cuz the description was a lie. I dropped it off about a month ago and it's still at ups. If you order anything they may need to be returned make sure it isn't small, cuz it will sit where you dropped it off forever
  • Extremely disappointed Dec 4, 2018

    By MoonRaynePhoenix91
    The first few months were great. As someone with a birth defect of the spine that has cause numerous mobility issues it started as a godsend. The past two months there has been a steady decline in professionalism of the drivers and warehousing staff. Ive reported the numerous issues to customer service. They were only willing to give me a $5 promotion for missing $38 worth of merchandise of which I couldnt even use because despite my account having the receipt amount they always preauthorize $10 extra initially causing a bounce every time. Its absolutely devastating that between physical disability disallowing me from being able to shop normally then to have something that made me feel human again to be this much of a let down when im attempting to feed my two small children as well i just can no longer forgive the inadequacies. Deleting the app ill just use my prime for gift purchases and tv. Going with instacart or shipt for groceries cuz prime now is beyond a disappointment at this point.
  • Significant deterioration in service Jan 15, 2019

    By StephenM NYC1
    Prime now used to be great, with two hours’ notice you could get a free two hour delivery window and the food was always what was requested. It’s really fallen off and feels like an abuse of market power to get a lesser service for the same cost. You now need four hours’ notice to get a free two hour delivery window, which is consistently at the back end or late, the shopper will substitute your food for a more expensive product after waiting only a couple of minutes to confirm, and recently the delivery person straight up didn’t deliver my food but scanned it as delivered nonetheless. The most insulting this about that was they could refund but not process reordering on my behalf (not a big deal but was a pain) and they didn’t refund the tip for the delivery that didn’t make it to me, I had to call up and request it be cancelled out. If the service keep deteriorating at this rate I will soon stop using it
  • Mar 6, 2021

    By Ross Finn
    Used to work well, other than not being able to set a delivery slot before shopping; completely broken now, it shouldn't really have the name Amazon on it!

No reviews available

  • img Expert
    1. Skip the trip and shop with Prime Now! Browse thousands of household items, fresh foods and pantry essentials, then choose your best delivery option
    2. Need something in a hurry? Delivery available in as little as one hour in most major cities - even items like wine and electronics
    3. Get delivery from your favorite Now-affiliated restaurants! Choose a variety of cuisines: Italian, Mexican, Chinese, Japanese, American, Indian & more

    Reviewed by Kaylin on September 10, 2018

  • Apr 15, 2021

    By Denise Jones
    I like this one as I can get what I need the same day in some instances, or next day. My only gripe is that the delivery person, forgets to close my outer door, yet there is a sign telling them to, then package is safer, anc they leave the gate open which is a shame because otherwise I am happy.
  • So grateful Nov 11, 2019

    By memedadalalala
    As a working mom of 2 little kids, i feel so lucky to have someone save me 1-2 hours per week on driving / shopping for groceries. Amazed all the negative reviews who want a concierge service for the price of a $5 tip. If you’re new to this service, here is how to get the most of it: 1. Don’t select exotic items. If your friend wouldn’t find it at the store, don’t be surprised if the shopper can’t either 2. Unless you’re feeling adventurous, don’t allow for substitutions. The shopper is not a Whole Foods expert. They are a regular person who may not share your vegan dietary restrictions or knowledge of whole30 appropriate ingredients. 3. Be flexible. accept that a key item may be missing and have a plan B. Accept that you cannot micromanage the ripeness of the bananas or avocados you receive. . 4. TIP well. Someone is saving you effort, gas and 1+ hours and there is no delivery fee. Imagine if you had to hire someone to do this. That’s worth a minimum of $10 for a mid size order, short distance from the store. Frankly, it’s worth more. 5. Stop wining. If you’re going to cry over having your food arrive 20 mins late or being placed too close to your door, get in your car and go there yourself.
  • Apr 18, 2021

    By Michelle Kirk-Casey
    Love this app....its horrible trying to shop at Morrisons through Amazon, you don't stay in store it jumps to normal Amazon...don't like. This is much easier and clearer. 5🌟
  • Apr 16, 2021

    By Sean Frye
    Easy to navigate and they keep you so informed and up to date that your potential questions get answered before you can even ask!
  • It was better, now it’s just ok. May 31, 2019

    By Bluerage2
    I was using this app at least 1-3 times a month to shop at Whole Foods. I like the store but it’s not along my usual travel route so I don’t get there as often as I’d like. It’s not ridiculously far from me, but just in the opposite direction of where I’m usually going or coming home from. Being a Prime Member the free delivery was great. Well worth the cost of a $4-$5 tip. Now the app has changed. You no longer list the sale items or the bonus specials for prime members. Why are they hidden? I need to look up the weekly / monthly flyer and go back and forth to find out what’s on sale. I was doing that recently and after 25 minutes decided it just wasn’t worth my time and X’d out the app with over $100 worth of items in my cart. Please bring back the convenience. Update: The prime and sale item buttons are back making it easy and convenient once again.
  • Feb 20, 2021

    By Abraham Vargas
    I love this app - please don't migrate to Amazon app! I saw that Amazon is going to stop supporting this app, but it's SO much easier using this app to do my grocery shopping compared to on the Amazon app because when you search for food, it frequently switched you out of the store you're shopping, making you select "Whole Foods" or "Fresh" for every single item - that sucks. Please keep this app separate!
  • Well designed app Jul 9, 2020

    By TOTamster
    This is an amazing app, especially during COVID-19. I am an essential worker. This allows me to pick up my food after work without the added stress of running into stores and looking for things. Yes, things run out during this uncertain times. I don’t see how physically shopping in the store would make the experience better, especially when you can’t blame it on the app... My only feedbacks would be to please use less plastic bags. I don’t need every item quarantines in its own bag. Also please be gentle with my heirloom tomatoes. I have lost two out of the last 4 pick up orders. They were squished before they got into my car so not edible by the time I got home. I can’t afford to order more heirloom tomatoes at this rate. I have tried delivery through this app as well. It also works better than other delivery apps.
  • Mar 10, 2021

    By Alicia Madole
    I've always preferred this app. Since they started trying to force everyone to use the regular Amazon app, there have been a TON of issues though. So, now neither of them work for groceries correctly and I now buy my groceries from either Sprouts or Natural Grocers.
  • Want good service? PRIME beats InstaCart everyday! Jun 10, 2019

    By 1GypsyBell
    I am unable to drive due to an injury. This situation is permanent for me. So I depend on apps & good people (customer service you can actually talk to) like PRIME. I’ve never had a bad delivery with prime I’ve always had good people and they always delivered when they said they would ! I tried Instacart but they kept changing the delivery times on me and I would get charges that I would have to email and wait days to get taken off. The thing that bothered me the most was the one hour delivery they supposedly had and then constantly change to two hours! PRIME has NEVER done this! They have always been on time and accurate with my orders. Never changing things out for different things for more expensive items either! Prime is my go too!!
  • Mar 14, 2021

    By Sarah Crabbleapple
    Prime Now works well and has a decent selection. Please stop trying to force us to "Fresh" which has essentially no selection - I can't even get regular Pepsi in reclosable bottles except for obscenely overpriced 3rd party sellers who have a 5 day delivery schedule!
  • Could be great with some minor changes Jul 29, 2018

    By Keezee23
    Overall very useful and easy to use. The filters in some cases aren’t great. Also, it gives you the option to apply no replacements to your whole cart but then to individual items which is confusing. More importantly, there should be an option for you to choose how you would like to be contacted about order issues. I had an order with a couple items they said were out of stock but the notifications didn’t come through right away and by the time they did it was too late to tell them to make a replacement, whereas a call would’ve been much simpler. Overall though, few issues with using the app.
  • Still buggy after years. Jul 10, 2020

    By Fred943
    Yes I’ve used prime now for years almost weekly. They were there for me when they had no choice and we had strong feelings for each other. Or so I thought. After COVID they wouldn’t even take my call. For almost 2 months! They claimed they had no availability! I still saw them around town, with other people. Apparently, they were only available to schedule if you checked at 2 AM and sold themselves first come first serve. Disgusting. That was a couple months ago and cooler heads have prevailed. We are trying again, at least I’m trying again. Prime doesn’t yet know or care there was a problem but that’s normal right? Now that we are together again I have to agree with others. Unnecessary errors a lot of the time make the app so frustrating. I just spent 2 hours off and on trying to submit an order. Errors. Tried the browser page and done deal. It was the apps flaw. You are an elite tech mega conglomerate. Fix this. And while your at it quit allowing items to be placed in the cart and then making them disappear only to still be viewed and added to cart only to disappear!
  • When it works, it’s amazing! But... Mar 17, 2020

    By we're in Cardiff!?!
    I’m handicapped so this app is a blessing. It’s hard to impossible to get to the store and get a week worth of groceries from my car and into my house. So when everything works out, it’s WONDERFUL. However, the shoppers who put your order together are sometimes... not very communicative. They don’t answer simple questions or acknowledge requests (like asking for the bread to be sliced). You won’t know until the order ships if something is out of stock, and no replacement options are offered, although I believe that this is supposed to be policy. This makes it difficult to make sure that you can get your weekly shopping done properly. Also, you don’t have to sign in to place your order, but you have to sign in - repeatedly - to keep track of the progress of your order’s arrival. Not cool. I want safety measures to keep the wrong person from spending my money, not to keep me from checking in the arrival time of my order.
  • Service is Great, App UI Needs Work Mar 14, 2020

    By Cam❤
    The three stars are for the availability of this service. It is a huge time saver and SO convenient. Thank you!! However, the app UI should take notes from Instacart. I’d like to be able to sort items by diet, such as gluten free. Also, once you place your order, you should be able to add items up until the shopper starts your order. Occasionally it’s been 36 hours between the time I place the order and the first available delivery time so we often run out of additional items by then but I can’t add them. Lastly, the messages and notifications are buggy. I am not always notified of items being out of stock and the replacements by the shopper are rarely right. I am celiac and they will replace gluten free pasta with regular pasta. Please make these updates for an even better user experience!
  • Could be better Dec 3, 2020

    By JJMLTC
    Since COVID, had been ordering from WholeFoods via the Internet for home delivery and it was fine. Decided to try the dedicated app when switching to curbside pickup to see if anything was better. It’s just okay, should be better. I don’t understand why the app lacks the simple feature to make a “Favorites” list to order off weekly. And, when compiling a weekly order over a few days time, items “disappear” from your order when your store is suddenly are out of stock, meaning you might think you ordered something but actually have not. When ordering through the website, at least an item is ghosted out, so you know to look for an alternative. I appreciate the overall service and am grateful to those who make it happen, but would also appreciate an improved app in the future.
  • Avoid replacement option Feb 2, 2019

    By simplshpr
    Convenient but problematic when they don’t have an item. The personal shoppers aren’t always the best in this area. I was shopping for gnocchi. When contacted by my shopper I messaged “gnocchi is the most important item” on my list. Turns out the brand I was looking at wasn’t available. They suggested a replacement of pizza cheese 🤔 I further inquired because that made no sense to me? Pizza flavored gnocchi? Pizza dough? They then said the almond flavored gnocchi wasn’t available, this is all they have? What? I ordered a gluten free version that used almond flour. It’s not a flavor and it’s not a cheese. My shopper clearly had no idea what gnocchi was and before we finished our conversation they finalized the order. So now my gnocchi soup will be missing the main ingredient.😒 Not impressed with this service.
  • Jan 20, 2021

    By Sarah ST225
    Love the 2 hour delivery thing but there's a serious flaw. People shouldn't be allowed to take things out of your basket. You wouldnt do it in the supermarket or there'd be hell on. I find everytime I'm doing a shop then go to pay for it I find that someone has taken items out of my basket without amazon letting me know..then it's out of stock. It's absolutely infuriating. They should at least let you know what items have been taken from your basket before you pay for it like asda etc. do.
  • Great concept but the app is terrible. Sep 9, 2019

    By KellyDiana
    I gave this 3 stars because Whole Foods is doing an awesome job on their part. The App on the other hand, is awful. It freezes constantly. I would say that 9 out of 10 times that I go to place an order, the app is frozen. I have to exit out of the app, trying it over and over again until I have to eventually remove the app and reload it onto my phone. Same goes for alerting Whole Foods that you’re on the way. The concept is great but my app is usually frozen when I go to notify them. I really wish you’d fix all of the bugs that are associated with this app because it would be amazing if you could actually get on and use it.
  • Terrible app Jul 14, 2019

    By Created lots of nicknames
    App freezes all the time. I have to delete, reinstall, re-log-in just to order, complete an order, check in. Etc. Very frustrating. Several times, I couldn’t check in on way to pick up because app froze. So, I have to wait extra time at pick up. Searching for foods is not simple. There’s no way to send messages, special requests, or communicate with the shopper. Sometimes the app doesn’t show something that I know the store has, so I’m unable to purchase that item. Ive also ordered food for that night’s family dinner only not to receive that one vital item from my order. Customer service explained that prime’s contract with Whole Foods limits the quantity of products that can they sell to customers. So, The store may have 6 widgets, but I can only get 1 widget. Which is not enough widgets to feed my family. The only reason I use this service is because Whole Foods is about 30mins from home and they’re the only store that sells many of our daily foods and products. Otherwise, I would happily say goodbye to this service. If I place the order a day before, I may be able to get a favorable delivery window. Otherwise, not so much. I want to love this service, but it’s sadly lacking. Hopefully, it will improve.
  • Terrible Customer Service Jun 12, 2019

    By BJ1942
    I have used AP to order breakfast items from Whole Foods over 10 times with excellent results at first. I ordered before 7 am to qualify for the 8 - 9 am 1 hr window. The first time, the order was on my porch at 8 am! The subsequent orders arrived later and later in the window with all the items in good condition with no unacceptable substitutions. I placed my last order with Whole Foods at 6:30 am and scheduled the 8 am - 9 am window. I received a message shortly after 7 am, I believe, that my order had been assembled and was waiting to be delivered. By 9:10 am I had heard nothing from the store or the driver. I called the driver who spoke with a heavy accent. He was difficult to understand but I managed to get that it “was the store’s fault”. The order was on my porch by 9:22 (time listed on receipt) I think it was more like 9:30 or 9:35 am. The two packages of frozen entrees were soft and not cold to the touch even though they were packaged in an insulated bag. I tried repeatedly to use “customer service” to have them call me as per their instructions but there was no response. As a final resort, I’m writing this review.
  • Significant deterioration in service Jan 15, 2019

    By StephenM NYC1
    Prime now used to be great, with two hours’ notice you could get a free two hour delivery window and the food was always what was requested. It’s really fallen off and feels like an abuse of market power to get a lesser service for the same cost. You now need four hours’ notice to get a free two hour delivery window, which is consistently at the back end or late, the shopper will substitute your food for a more expensive product after waiting only a couple of minutes to confirm, and recently the delivery person straight up didn’t deliver my food but scanned it as delivered nonetheless. The most insulting this about that was they could refund but not process reordering on my behalf (not a big deal but was a pain) and they didn’t refund the tip for the delivery that didn’t make it to me, I had to call up and request it be cancelled out. If the service keep deteriorating at this rate I will soon stop using it
  • Jan 10, 2021

    By Melanie Coburn
    I really wish Amazon would study Instacart for ideas on how to improve customer experience. From the buggy user experience, to the random (almost always non-existent) delivery/pickup options, to the inability to make changes in an order coming >24 hours away, there is SO much room for improvement. Since this is the only way to get Whole Foods delivered, I guess they know we have to deal with it.
  • Apr 22, 2021

    By philipjrp
    App redirects me to Amazon app. Amazon app tells me to download prime now app. Given up...
  • Feb 11, 2021

    By Albert Chung
    Made an order that was supposed to arrive by 1-3pm. I received no updates on the order so I contacted customer support at 4pm (already 1-3hrs late) - they said they were having system issues so they couldn't look up my order. I called again 30min later, it's now 5:10pm and I'm finally getting confirmation that they messed up and need to cancel my order. No compensation aside from a refund which they should obviously give. service here is just non-existent and they do not value their customers
  • Missed potential Oct 14, 2018

    By puckpimp71
    The app generally works ok but can get stuck in a loop and crashing when leaving feedback. The execution/outcome is poor, however. The first couple orders were perfect, but my last 3-4 have either been missing items or completely unsuitable replacements have been used. For example, sending K-cups instead of instant coffee or sorbet instead of frozen fruit. The delivery people people also had some weird penchant for leaving the delivery immediately in front of my door, making it impossible to open my door without damaging the bag or goods. It’s not ready for prime time. The customer service team is quick to address refunds, but they miss the mark in being a time saving service. It’s not convenient to micromanage a delivery person or then end up with items that aren’t close to expectations. I get the impression that whoever is assembling the orders is doing a mad dash through the store without asking for help finding items. Ex- K-cups for instant coffee... went to the Whole Foods myself and there it was. Deleting this app because the final product is a disappointment.
  • Feb 11, 2021

    By James Edwards-Jones
    You will lose your basket. By the time you do your shop all delivery slots will often have gone. Plus you'll then find items silently disappear from your basket until very little is left, because at different hours in the day different items will be out of stock and removed possibly without notice. Lose, lose!
  • Mar 3, 2021

    By Sarah Thomas
    I ordered something through them and I had to return it cuz the description was a lie. I dropped it off about a month ago and it's still at ups. If you order anything they may need to be returned make sure it isn't small, cuz it will sit where you dropped it off forever
  • Extremely disappointed Dec 4, 2018

    By MoonRaynePhoenix91
    The first few months were great. As someone with a birth defect of the spine that has cause numerous mobility issues it started as a godsend. The past two months there has been a steady decline in professionalism of the drivers and warehousing staff. Ive reported the numerous issues to customer service. They were only willing to give me a $5 promotion for missing $38 worth of merchandise of which I couldnt even use because despite my account having the receipt amount they always preauthorize $10 extra initially causing a bounce every time. Its absolutely devastating that between physical disability disallowing me from being able to shop normally then to have something that made me feel human again to be this much of a let down when im attempting to feed my two small children as well i just can no longer forgive the inadequacies. Deleting the app ill just use my prime for gift purchases and tv. Going with instacart or shipt for groceries cuz prime now is beyond a disappointment at this point.
  • Mar 6, 2021

    By Ross Finn
    Used to work well, other than not being able to set a delivery slot before shopping; completely broken now, it shouldn't really have the name Amazon on it!
  • Feb 12, 2021

    By Joe Burkey
    Really bad app. It removes items from your basket as your shopping so by the time you've finished and go to checkout if you don't remember to re-add the items it takes out you'll be very disappointed when it's delivered
  • Dec 30, 2020

    By Daria S.
    Very disappointed, Amazon. Bugs in the basic purchase process, like updating the cart and numerous blank pages, have persisted for months (or maybe it's years already?) The app also has bad usability. I have to go through the lengthy process of filling my cart just to find out that I can't order the stuff anyway because no delivery windows are available.
  • App needs work Jun 19, 2019

    By Jennakaye5
    This app needs improvement, instead of asking me to verify my account every fourth or fifth sign in, why can’t I be kept signed in? Seems buggy... also, descriptions of some items but not others- there needs to be better descriptions of these items as some do not even have photos. Then at times I’ll add an item to my cart and it will tell me the item is no longer available only to see the same item listed for sale ten minutes later which is sort of confusing. The ui is not really smooth to use; its kind of a pain really... notifications through text with a direct link still take me through the app where again, I have to verify my password. Not sure what that’s all about right there other than a total annoyance. Please improve for better usability and item clarification through proper descriptions! Thanks! App is sloooowwwww, freezes )

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