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Amazon Prime Now

Amazon Prime Now

Amazon Mobile LLC

One-hour delivery and Two-hour delivery with Amazon Prime Now

3.4 Ratings 34K+ Reviews 10M+ Downloads
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About Amazon Prime Now

One-hour delivery and Two-hour delivery with Amazon Prime Now
see more about Amazon Prime Now

Ratings & Reviews

3.4
34.0K+ Ratings
  1. 5
    45+%
  2. 4
    11+%
  3. 3
    8+%
  4. 2
    7+%
  5. 1
    28+%
Write a Review
  • So grateful Nov 11, 2019

    By memedadalalala
    As a working mom of 2 little kids, i feel so lucky to have someone save me 1-2 hours per week on driving / shopping for groceries. Amazed all the negative reviews who want a concierge service for the price of a $5 tip. If you’re new to this service, here is how to get the most of it: 1. Don’t select exotic items. If your friend wouldn’t find it at the store, don’t be surprised if the shopper can’t either 2. Unless you’re feeling adventurous, don’t allow for substitutions. The shopper is not a Whole Foods expert. They are a regular person who may not share your vegan dietary restrictions or knowledge of whole30 appropriate ingredients. 3. Be flexible. accept that a key item may be missing and have a plan B. Accept that you cannot micromanage the ripeness of the bananas or avocados you receive. . 4. TIP well. Someone is saving you effort, gas and 1+ hours and there is no delivery fee. Imagine if you had to hire someone to do this. That’s worth a minimum of $10 for a mid size order, short distance from the store. Frankly, it’s worth more. 5. Stop wining. If you’re going to cry over having your food arrive 20 mins late or being placed too close to your door, get in your car and go there yourself.
    more
  • Feb 11, 2021

    By Roscoe Bass
    App keeps asking for me to switch to the main Amazon app for both services in one place. Can't really see that as an option though because there is no way to track my Prime Now orders from the other app. There's no history of what I've ordered from Prime Now, the only order history that is there are the main site purchases. What use do I have of those when looking for past Prime Now orders?
    more
  • Still buggy after years. Jul 10, 2020

    By Fred943
    Yes I’ve used prime now for years almost weekly. They were there for me when they had no choice and we had strong feelings for each other. Or so I thought. After COVID they wouldn’t even take my call. For almost 2 months! They claimed they had no availability! I still saw them around town, with other people. Apparently, they were only available to schedule if you checked at 2 AM and sold themselves first come first serve. Disgusting. That was a couple months ago and cooler heads have prevailed. We are trying again, at least I’m trying again. Prime doesn’t yet know or care there was a problem but that’s normal right? Now that we are together again I have to agree with others. Unnecessary errors a lot of the time make the app so frustrating. I just spent 2 hours off and on trying to submit an order. Errors. Tried the browser page and done deal. It was the apps flaw. You are an elite tech mega conglomerate. Fix this. And while your at it quit allowing items to be placed in the cart and then making them disappear only to still be viewed and added to cart only to disappear!
    more
  • It was better, now it’s just ok. May 31, 2019

    By Bluerage2
    I was using this app at least 1-3 times a month to shop at Whole Foods. I like the store but it’s not along my usual travel route so I don’t get there as often as I’d like. It’s not ridiculously far from me, but just in the opposite direction of where I’m usually going or coming home from. Being a Prime Member the free delivery was great. Well worth the cost of a $4-$5 tip. Now the app has changed. You no longer list the sale items or the bonus specials for prime members. Why are they hidden? I need to look up the weekly / monthly flyer and go back and forth to find out what’s on sale. I was doing that recently and after 25 minutes decided it just wasn’t worth my time and X’d out the app with over $100 worth of items in my cart. Please bring back the convenience. Update: The prime and sale item buttons are back making it easy and convenient once again.
    more
  • When it works, it’s amazing! But... Mar 17, 2020

    By we're in Cardiff!?!
    I’m handicapped so this app is a blessing. It’s hard to impossible to get to the store and get a week worth of groceries from my car and into my house. So when everything works out, it’s WONDERFUL. However, the shoppers who put your order together are sometimes... not very communicative. They don’t answer simple questions or acknowledge requests (like asking for the bread to be sliced). You won’t know until the order ships if something is out of stock, and no replacement options are offered, although I believe that this is supposed to be policy. This makes it difficult to make sure that you can get your weekly shopping done properly. Also, you don’t have to sign in to place your order, but you have to sign in - repeatedly - to keep track of the progress of your order’s arrival. Not cool. I want safety measures to keep the wrong person from spending my money, not to keep me from checking in the arrival time of my order.
    more
  • Feb 11, 2021

    By James Edwards-Jones
    You will lose your basket. By the time you do your shop all delivery slots will often have gone. Plus you'll then find items silently disappear from your basket until very little is left, because at different hours in the day different items will be out of stock and removed possibly without notice. Lose, lose!
    more
  • Terrible Customer Service Jun 12, 2019

    By BJ1942
    I have used AP to order breakfast items from Whole Foods over 10 times with excellent results at first. I ordered before 7 am to qualify for the 8 - 9 am 1 hr window. The first time, the order was on my porch at 8 am! The subsequent orders arrived later and later in the window with all the items in good condition with no unacceptable substitutions. I placed my last order with Whole Foods at 6:30 am and scheduled the 8 am - 9 am window. I received a message shortly after 7 am, I believe, that my order had been assembled and was waiting to be delivered. By 9:10 am I had heard nothing from the store or the driver. I called the driver who spoke with a heavy accent. He was difficult to understand but I managed to get that it “was the store’s fault”. The order was on my porch by 9:22 (time listed on receipt) I think it was more like 9:30 or 9:35 am. The two packages of frozen entrees were soft and not cold to the touch even though they were packaged in an insulated bag. I tried repeatedly to use “customer service” to have them call me as per their instructions but there was no response. As a final resort, I’m writing this review.
    more
  • Jan 10, 2021

    By Melanie Coburn
    I really wish Amazon would study Instacart for ideas on how to improve customer experience. From the buggy user experience, to the random (almost always non-existent) delivery/pickup options, to the inability to make changes in an order coming >24 hours away, there is SO much room for improvement. Since this is the only way to get Whole Foods delivered, I guess they know we have to deal with it.
    more
  • Feb 11, 2021

    By Albert Chung
    Made an order that was supposed to arrive by 1-3pm. I received no updates on the order so I contacted customer support at 4pm (already 1-3hrs late) - they said they were having system issues so they couldn't look up my order. I called again 30min later, it's now 5:10pm and I'm finally getting confirmation that they messed up and need to cancel my order. No compensation aside from a refund which they should obviously give. service here is just non-existent and they do not value their customers
    more
  • Significant deterioration in service Jan 15, 2019

    By StephenM NYC1
    Prime now used to be great, with two hours’ notice you could get a free two hour delivery window and the food was always what was requested. It’s really fallen off and feels like an abuse of market power to get a lesser service for the same cost. You now need four hours’ notice to get a free two hour delivery window, which is consistently at the back end or late, the shopper will substitute your food for a more expensive product after waiting only a couple of minutes to confirm, and recently the delivery person straight up didn’t deliver my food but scanned it as delivered nonetheless. The most insulting this about that was they could refund but not process reordering on my behalf (not a big deal but was a pain) and they didn’t refund the tip for the delivery that didn’t make it to me, I had to call up and request it be cancelled out. If the service keep deteriorating at this rate I will soon stop using it
    more
  1. Skip the trip and shop with Prime Now! Browse thousands of household items, fresh foods and pantry essentials, then choose your best delivery option
  2. Need something in a hurry? Delivery available in as little as one hour in most major cities - even items like wine and electronics
  3. Get delivery from your favorite Now-affiliated restaurants! Choose a variety of cuisines: Italian, Mexican, Chinese, Japanese, American, Indian & more

Reviewed by Kaylin on September 10, 2018

  • So grateful Nov 11, 2019

    By memedadalalala
    As a working mom of 2 little kids, i feel so lucky to have someone save me 1-2 hours per week on driving / shopping for groceries. Amazed all the negative reviews who want a concierge service for the price of a $5 tip. If you’re new to this service, here is how to get the most of it: 1. Don’t select exotic items. If your friend wouldn’t find it at the store, don’t be surprised if the shopper can’t either 2. Unless you’re feeling adventurous, don’t allow for substitutions. The shopper is not a Whole Foods expert. They are a regular person who may not share your vegan dietary restrictions or knowledge of whole30 appropriate ingredients. 3. Be flexible. accept that a key item may be missing and have a plan B. Accept that you cannot micromanage the ripeness of the bananas or avocados you receive. . 4. TIP well. Someone is saving you effort, gas and 1+ hours and there is no delivery fee. Imagine if you had to hire someone to do this. That’s worth a minimum of $10 for a mid size order, short distance from the store. Frankly, it’s worth more. 5. Stop wining. If you’re going to cry over having your food arrive 20 mins late or being placed too close to your door, get in your car and go there yourself.
    more
  • It was better, now it’s just ok. May 31, 2019

    By Bluerage2
    I was using this app at least 1-3 times a month to shop at Whole Foods. I like the store but it’s not along my usual travel route so I don’t get there as often as I’d like. It’s not ridiculously far from me, but just in the opposite direction of where I’m usually going or coming home from. Being a Prime Member the free delivery was great. Well worth the cost of a $4-$5 tip. Now the app has changed. You no longer list the sale items or the bonus specials for prime members. Why are they hidden? I need to look up the weekly / monthly flyer and go back and forth to find out what’s on sale. I was doing that recently and after 25 minutes decided it just wasn’t worth my time and X’d out the app with over $100 worth of items in my cart. Please bring back the convenience. Update: The prime and sale item buttons are back making it easy and convenient once again.
    more
  • Well designed app Jul 9, 2020

    By TOTamster
    This is an amazing app, especially during COVID-19. I am an essential worker. This allows me to pick up my food after work without the added stress of running into stores and looking for things. Yes, things run out during this uncertain times. I don’t see how physically shopping in the store would make the experience better, especially when you can’t blame it on the app... My only feedbacks would be to please use less plastic bags. I don’t need every item quarantines in its own bag. Also please be gentle with my heirloom tomatoes. I have lost two out of the last 4 pick up orders. They were squished before they got into my car so not edible by the time I got home. I can’t afford to order more heirloom tomatoes at this rate. I have tried delivery through this app as well. It also works better than other delivery apps.
    more
  • Want good service? PRIME beats InstaCart everyday! Jun 10, 2019

    By 1GypsyBell
    I am unable to drive due to an injury. This situation is permanent for me. So I depend on apps & good people (customer service you can actually talk to) like PRIME. I’ve never had a bad delivery with prime I’ve always had good people and they always delivered when they said they would ! I tried Instacart but they kept changing the delivery times on me and I would get charges that I would have to email and wait days to get taken off. The thing that bothered me the most was the one hour delivery they supposedly had and then constantly change to two hours! PRIME has NEVER done this! They have always been on time and accurate with my orders. Never changing things out for different things for more expensive items either! Prime is my go too!!
    more
  • Jan 22, 2021

    By Orlando Rodriguez
    First time using and this is what I have been looking for. I ordered from Whole Foods. Sidebar, the jokes of Whole Foods being expensive are false, everyday things are competitve and better quality, good trade off. I meal plan for a family of 5 and i ordered food before virtually learning with children and cleaning. School is done and house is clean and Im ready to cook. I can get dessert as well, even though I'm making lemon bars today. Enjoy! No bugs here!
    more
  • Jan 22, 2021

    By Carly Thomas
    On the whole very good.Things j find annoying.... . 1 how do you add to your order like normal.grocery shopping if you miss one thing? I have yet to find it. 2..... it's annoying you dont know the availability until checking out. Originally it was great for same day and next day. I did one the other day and it said earlier slot is 9 days.wpuld be better making you aware before starting an order. Good things....refund process.packaging of goods in brown bags.easy to use app.
    more
  • Could be great with some minor changes Jul 29, 2018

    By Keezee23
    Overall very useful and easy to use. The filters in some cases aren’t great. Also, it gives you the option to apply no replacements to your whole cart but then to individual items which is confusing. More importantly, there should be an option for you to choose how you would like to be contacted about order issues. I had an order with a couple items they said were out of stock but the notifications didn’t come through right away and by the time they did it was too late to tell them to make a replacement, whereas a call would’ve been much simpler. Overall though, few issues with using the app.
    more
  • Feb 11, 2021

    By Roscoe Bass
    App keeps asking for me to switch to the main Amazon app for both services in one place. Can't really see that as an option though because there is no way to track my Prime Now orders from the other app. There's no history of what I've ordered from Prime Now, the only order history that is there are the main site purchases. What use do I have of those when looking for past Prime Now orders?
    more
  • Still buggy after years. Jul 10, 2020

    By Fred943
    Yes I’ve used prime now for years almost weekly. They were there for me when they had no choice and we had strong feelings for each other. Or so I thought. After COVID they wouldn’t even take my call. For almost 2 months! They claimed they had no availability! I still saw them around town, with other people. Apparently, they were only available to schedule if you checked at 2 AM and sold themselves first come first serve. Disgusting. That was a couple months ago and cooler heads have prevailed. We are trying again, at least I’m trying again. Prime doesn’t yet know or care there was a problem but that’s normal right? Now that we are together again I have to agree with others. Unnecessary errors a lot of the time make the app so frustrating. I just spent 2 hours off and on trying to submit an order. Errors. Tried the browser page and done deal. It was the apps flaw. You are an elite tech mega conglomerate. Fix this. And while your at it quit allowing items to be placed in the cart and then making them disappear only to still be viewed and added to cart only to disappear!
    more
  • When it works, it’s amazing! But... Mar 17, 2020

    By we're in Cardiff!?!
    I’m handicapped so this app is a blessing. It’s hard to impossible to get to the store and get a week worth of groceries from my car and into my house. So when everything works out, it’s WONDERFUL. However, the shoppers who put your order together are sometimes... not very communicative. They don’t answer simple questions or acknowledge requests (like asking for the bread to be sliced). You won’t know until the order ships if something is out of stock, and no replacement options are offered, although I believe that this is supposed to be policy. This makes it difficult to make sure that you can get your weekly shopping done properly. Also, you don’t have to sign in to place your order, but you have to sign in - repeatedly - to keep track of the progress of your order’s arrival. Not cool. I want safety measures to keep the wrong person from spending my money, not to keep me from checking in the arrival time of my order.
    more
  • Jan 20, 2021

    By Sarah
    Love the 2 hour delivery thing but there's a serious flaw. People shouldn't be allowed to take things out of your basket. You wouldnt do it in the supermarket or there'd be hell on. I find everytime I'm doing a shop then go to pay for it I find that someone has taken items out of my basket without amazon letting me know..then it's out of stock. It's absolutely infuriating. They should at least let you know what items have been taken from your basket before you pay for it like asda etc. do.
    more
  • Service is Great, App UI Needs Work Mar 14, 2020

    By Cam❤
    The three stars are for the availability of this service. It is a huge time saver and SO convenient. Thank you!! However, the app UI should take notes from Instacart. I’d like to be able to sort items by diet, such as gluten free. Also, once you place your order, you should be able to add items up until the shopper starts your order. Occasionally it’s been 36 hours between the time I place the order and the first available delivery time so we often run out of additional items by then but I can’t add them. Lastly, the messages and notifications are buggy. I am not always notified of items being out of stock and the replacements by the shopper are rarely right. I am celiac and they will replace gluten free pasta with regular pasta. Please make these updates for an even better user experience!
    more
  • Terrible Customer Service Jun 12, 2019

    By BJ1942
    I have used AP to order breakfast items from Whole Foods over 10 times with excellent results at first. I ordered before 7 am to qualify for the 8 - 9 am 1 hr window. The first time, the order was on my porch at 8 am! The subsequent orders arrived later and later in the window with all the items in good condition with no unacceptable substitutions. I placed my last order with Whole Foods at 6:30 am and scheduled the 8 am - 9 am window. I received a message shortly after 7 am, I believe, that my order had been assembled and was waiting to be delivered. By 9:10 am I had heard nothing from the store or the driver. I called the driver who spoke with a heavy accent. He was difficult to understand but I managed to get that it “was the store’s fault”. The order was on my porch by 9:22 (time listed on receipt) I think it was more like 9:30 or 9:35 am. The two packages of frozen entrees were soft and not cold to the touch even though they were packaged in an insulated bag. I tried repeatedly to use “customer service” to have them call me as per their instructions but there was no response. As a final resort, I’m writing this review.
    more
  • Jan 10, 2021

    By Melanie Coburn
    I really wish Amazon would study Instacart for ideas on how to improve customer experience. From the buggy user experience, to the random (almost always non-existent) delivery/pickup options, to the inability to make changes in an order coming >24 hours away, there is SO much room for improvement. Since this is the only way to get Whole Foods delivered, I guess they know we have to deal with it.
    more
  • Significant deterioration in service Jan 15, 2019

    By StephenM NYC1
    Prime now used to be great, with two hours’ notice you could get a free two hour delivery window and the food was always what was requested. It’s really fallen off and feels like an abuse of market power to get a lesser service for the same cost. You now need four hours’ notice to get a free two hour delivery window, which is consistently at the back end or late, the shopper will substitute your food for a more expensive product after waiting only a couple of minutes to confirm, and recently the delivery person straight up didn’t deliver my food but scanned it as delivered nonetheless. The most insulting this about that was they could refund but not process reordering on my behalf (not a big deal but was a pain) and they didn’t refund the tip for the delivery that didn’t make it to me, I had to call up and request it be cancelled out. If the service keep deteriorating at this rate I will soon stop using it
    more
  • Feb 5, 2021

    By E S
    This app use to be good. Now it crashes when you check in for curbside pickup. Amazon is trying to push you to their main site. Now ording off the Amazon is also horrendous as you cant just do WF. Its just a bad user experience.
  • Feb 8, 2021

    By jaxson Barnett
    Missing baby food items past 3 orders, giving up and sticking to more reliable services. Its not hard to check an order is complete before sending out. Unless you want to constantly be asking for refunds. AVOID
  • Feb 11, 2021

    By James Edwards-Jones
    You will lose your basket. By the time you do your shop all delivery slots will often have gone. Plus you'll then find items silently disappear from your basket until very little is left, because at different hours in the day different items will be out of stock and removed possibly without notice. Lose, lose!
    more
  • Feb 11, 2021

    By Albert Chung
    Made an order that was supposed to arrive by 1-3pm. I received no updates on the order so I contacted customer support at 4pm (already 1-3hrs late) - they said they were having system issues so they couldn't look up my order. I called again 30min later, it's now 5:10pm and I'm finally getting confirmation that they messed up and need to cancel my order. No compensation aside from a refund which they should obviously give. service here is just non-existent and they do not value their customers
    more
  • Dec 30, 2020

    By Daria S.
    Very disappointed, Amazon. Bugs in the basic purchase process, like updating the cart and numerous blank pages, have persisted for months (or maybe it's years already?) The app also has bad usability. I have to go through the lengthy process of filling my cart just to find out that I can't order the stuff anyway because no delivery windows are available.
    more
  • Missed potential Oct 14, 2018

    By puckpimp71
    The app generally works ok but can get stuck in a loop and crashing when leaving feedback. The execution/outcome is poor, however. The first couple orders were perfect, but my last 3-4 have either been missing items or completely unsuitable replacements have been used. For example, sending K-cups instead of instant coffee or sorbet instead of frozen fruit. The delivery people people also had some weird penchant for leaving the delivery immediately in front of my door, making it impossible to open my door without damaging the bag or goods. It’s not ready for prime time. The customer service team is quick to address refunds, but they miss the mark in being a time saving service. It’s not convenient to micromanage a delivery person or then end up with items that aren’t close to expectations. I get the impression that whoever is assembling the orders is doing a mad dash through the store without asking for help finding items. Ex- K-cups for instant coffee... went to the Whole Foods myself and there it was. Deleting this app because the final product is a disappointment.
    more
  • Jan 12, 2021

    By Jake Mackey
    This app is a near total failure. It has cost WFM hundreds or possibly thousands of dollars in my business alone. First, good luck getting logged in: terrible setup. Then, more importantly, good luck ordering anything. Only the tiniest fraction of what the store actually has is available on the app. You wanted Bell & Evans frozen chicken tenders for your kids. You know the store has a massive walk-in freezer full of them. But the app only offers the habanero-nutmeg crusted version of them. Etc.
    more

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