Key by Amazon
House & HomeAmazon Mobile LLC
In-Garage, In-Home, In-Car, Gate Delivery; Keyless Home Entry, Access Monitoring
100K+
Downloads
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About Key by Amazon
In-Garage, In-Home, In-Car, Gate Delivery; Keyless Home Entry, Access Monitoring
see more about Key by Amazon
About Key by Amazon
Google Play
Add convenience, control and peace of mind to your life from anywhere, anytime with Key by Amazon. Key is smart home system that works with your home, garage, and car to bring you closer to what matters the most in life. With Key app, control your door from anywhere, schedule free prime deliveries in your home, garage, or car. It’s all at your fingertips.
Prime members in an eligible area can have packages securely delivered right inside your garage. Securely monitor (live stream or clips) or control your garage from Key app.
With Key compatible garage door openers, you get:
• Easy visual guide for installation and setup.
• Get Amazon packages safely delivered to your garage.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
• With an optional camera, watch video clips of who entered and exited your garage, live or recorded.
• Open and close your garage door through Key app.
How it works
1. Determine your garage door opener’s compatibility at Amazon.com/KeyforGarage. You may or may not need a Smart Garage Kit to enable Key for Garage.
2. Follow steps in Key app to install and set up.
3. Enable and shop for eligible items to receive In-Garage delivery.
4. Monitor access history and control your garage door from Key app.
Securely share, monitor (live stream or clips) or block access to your home. Prime members in eligible areas, can select eligible orders for secure unattended delivery just inside your door.
With Key compatible smart locks, cameras, you get:
• Easy visual guide for installation and setup.
• Lock and unlock your door with Key app.
• Provide permanent or recurring access to your friends and family.
• Watch video clips of who entered and existed your home, live or recorded.
• Get Amazon packaged safely delivered to your home.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
How it works
1. Buy a Smart Lock Kit at Amazon.com/KeyforHome.
2. Follow steps in Key app to install and set up the kit.
3. Manage keyless entry, grant defined access for friends, family or guests.
4. Enable and shop for eligible items to receive In-Home delivery.
Prime members in an eligible area can have packages securely delivered right into your vehicle- at home at work, or other locations in publicly-accessible areas where you park regularly. Offered on model year 2015 and newer Buick, Cadillac, Chevrolet, GMC and Volvo vehicles. Also offered on select Ford model year 2017 and newer, and for select Lincoln model year 2018 and newer. It requires an active connected car service plan, such as OnStar, On Call, FordPass, Lincoln Way.
How it works
1. Complete one-time setup in the Key app.
2. Select the In-Car delivery option at checkout when you shop on Amazon.
3. On delivery day, just park within two blocks of your selected shipping address. Receive confirmation when the package is on its way and has been delivered.
What Android versions are supported?
Android 7.0 and up.
Is the Samsung Galaxy Note8 supported?
Yes, any Samsung Galaxy Note device with Android 7.0 and up is supported.
Key for Garage
Prime members in an eligible area can have packages securely delivered right inside your garage. Securely monitor (live stream or clips) or control your garage from Key app.
With Key compatible garage door openers, you get:
• Easy visual guide for installation and setup.
• Get Amazon packages safely delivered to your garage.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
• With an optional camera, watch video clips of who entered and exited your garage, live or recorded.
• Open and close your garage door through Key app.
How it works
1. Determine your garage door opener’s compatibility at Amazon.com/KeyforGarage. You may or may not need a Smart Garage Kit to enable Key for Garage.
2. Follow steps in Key app to install and set up.
3. Enable and shop for eligible items to receive In-Garage delivery.
4. Monitor access history and control your garage door from Key app.
Key for Home
Securely share, monitor (live stream or clips) or block access to your home. Prime members in eligible areas, can select eligible orders for secure unattended delivery just inside your door.
With Key compatible smart locks, cameras, you get:
• Easy visual guide for installation and setup.
• Lock and unlock your door with Key app.
• Provide permanent or recurring access to your friends and family.
• Watch video clips of who entered and existed your home, live or recorded.
• Get Amazon packaged safely delivered to your home.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
How it works
1. Buy a Smart Lock Kit at Amazon.com/KeyforHome.
2. Follow steps in Key app to install and set up the kit.
3. Manage keyless entry, grant defined access for friends, family or guests.
4. Enable and shop for eligible items to receive In-Home delivery.
Key for Car
Prime members in an eligible area can have packages securely delivered right into your vehicle- at home at work, or other locations in publicly-accessible areas where you park regularly. Offered on model year 2015 and newer Buick, Cadillac, Chevrolet, GMC and Volvo vehicles. Also offered on select Ford model year 2017 and newer, and for select Lincoln model year 2018 and newer. It requires an active connected car service plan, such as OnStar, On Call, FordPass, Lincoln Way.
How it works
1. Complete one-time setup in the Key app.
2. Select the In-Car delivery option at checkout when you shop on Amazon.
3. On delivery day, just park within two blocks of your selected shipping address. Receive confirmation when the package is on its way and has been delivered.
FAQ
What Android versions are supported?
Android 7.0 and up.
Is the Samsung Galaxy Note8 supported?
Yes, any Samsung Galaxy Note device with Android 7.0 and up is supported.
App Store
Add convenience, control and peace of mind to your life from anywhere, anytime with Key by Amazon. Key is smart home system that works with your home, garage, and car to bring you closer to what matters the most in life. With Key app, control your door from anywhere, schedule free prime deliveries in your home, garage, or car. It’s all at your fingertips.
Key for Home
Securely share, monitor (live stream or clips) or block access to your home. Prime members in eligible areas, can select eligible orders for secure unattended delivery just inside your door.
With Key compatible smart locks, cameras, you get:
• Easy visual guide for installation and setup.
• Lock and unlock your door with Key app.
• Provide permanent or recurring access to your friends and family.
• Watch video clips of who entered and exited your home, live or recorded.
• Get Amazon packages safely delivered to your home.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
How it works
1. Buy a Smart Lock Kit at Amazon.com/KeyforHome.
2. Follow steps in Key app to install and set up the kit.
3. Manage keyless entry, grant defined access for friends, family or guests.
4. Enable and shop for eligible items to receive In-Home delivery.
Key for Garage
Prime members in an eligible area can have packages securely delivered right inside your garage. Securely monitor (live stream or clips) or control your garage from Key app.
With Key compatible garage door openers, you get:
• Easy visual guide for installation and setup.
• Get Amazon packages safely delivered to your garage.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
• With an optional camera, watch video clips of who entered and exited your garage, live or recorded.
• Open and close your garage door through Key app.
How it works
1. Determine your garage door opener’s compatibility at Amazon.com/KeyforGarage. You may or may not need a Smart Garage Kit to enable Key for Garage.
2. Follow steps in Key app to install and set up.
3. Enable and shop for eligible items to receive In-Garage delivery.
4. Monitor access history and control your garage door from Key app.
Key for Car
Prime members in an eligible area can have packages securely delivered right into your vehicle- at home at work, or other locations in publicly-accessible areas where you park regularly. Offered on model year 2015 and newer Buick, Cadillac, Chevrolet, GMC and Volvo vehicles. Also offered on select Ford model year 2017 and newer, and for select Lincoln model year 2018 and newer. It requires an active connected car service plan, such as OnStar, On Call, FordPass, Lincoln Way.
How it works
1. Complete one-time setup in the Key app.
2. Select the In-Car delivery option at checkout when you shop on Amazon.
3. On delivery day, just park within two blocks of your selected shipping address. Receive confirmation when the package is on its way and has been delivered.
Key for Home
Securely share, monitor (live stream or clips) or block access to your home. Prime members in eligible areas, can select eligible orders for secure unattended delivery just inside your door.
With Key compatible smart locks, cameras, you get:
• Easy visual guide for installation and setup.
• Lock and unlock your door with Key app.
• Provide permanent or recurring access to your friends and family.
• Watch video clips of who entered and exited your home, live or recorded.
• Get Amazon packages safely delivered to your home.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
How it works
1. Buy a Smart Lock Kit at Amazon.com/KeyforHome.
2. Follow steps in Key app to install and set up the kit.
3. Manage keyless entry, grant defined access for friends, family or guests.
4. Enable and shop for eligible items to receive In-Home delivery.
Key for Garage
Prime members in an eligible area can have packages securely delivered right inside your garage. Securely monitor (live stream or clips) or control your garage from Key app.
With Key compatible garage door openers, you get:
• Easy visual guide for installation and setup.
• Get Amazon packages safely delivered to your garage.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
• With an optional camera, watch video clips of who entered and exited your garage, live or recorded.
• Open and close your garage door through Key app.
How it works
1. Determine your garage door opener’s compatibility at Amazon.com/KeyforGarage. You may or may not need a Smart Garage Kit to enable Key for Garage.
2. Follow steps in Key app to install and set up.
3. Enable and shop for eligible items to receive In-Garage delivery.
4. Monitor access history and control your garage door from Key app.
Key for Car
Prime members in an eligible area can have packages securely delivered right into your vehicle- at home at work, or other locations in publicly-accessible areas where you park regularly. Offered on model year 2015 and newer Buick, Cadillac, Chevrolet, GMC and Volvo vehicles. Also offered on select Ford model year 2017 and newer, and for select Lincoln model year 2018 and newer. It requires an active connected car service plan, such as OnStar, On Call, FordPass, Lincoln Way.
How it works
1. Complete one-time setup in the Key app.
2. Select the In-Car delivery option at checkout when you shop on Amazon.
3. On delivery day, just park within two blocks of your selected shipping address. Receive confirmation when the package is on its way and has been delivered.
Ratings & Reviews
Write a Review
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Key
Feb 1, 2020 I like key and the drivers are quite careful to not leave the door open I have actually met them while delivering and they handed the package to me and then shut the door. I think the delivery is not complete until the door has closed. Very satisfied with the honesty of drivers. They do not enter the garage since I have outlined an area within reach of the door.more -
Feb 14, 2021 Really awesome that I don't have to leave my gate open for late deliveries, my orders aren't left out in the weather, and I know they're secure from porch pirates. It's also really cool to be able to watch the delivery, and that they give you a two minute heads-up before arriving. I'm completely sold on the app and the service.more -
Feb 26, 2021 App is very good but service is mixed. At least 25% of my deliveries via Key are complicated by drivers unwilling or unable to follow very simple pre-written instructions. Just this morning I had a delivery to my garage go perfectly and I was actually surprised.more -
Feb 25, 2021 First Key delivery was a success! We really enjoyed it, as it was fun to see a package safely in our garage. We trust Amazon and are very happy with this unique service. -
Brilliant!
May 11, 2020 This app and associated hardware has been a dream to install with the only complaint that not every delivery uses it! I, and my supplier, has proof of delivery complete with video footage. Our home is undergoing renovation and there are many deliveries with often no one in attendance. Now I can see all deliveries being made real time and examine video footage if necessary. Simply brilliant!more
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App is only as good as the drivers
Mar 6, 2021 This is a great concept. But the concept only works if drivers are willing to take an extra 30 seconds to actually use the feature. Out of 10 “Key” deliveries, maybe 1 will actually be delivered via Key. Drivers must view it as a hassle and simply bypass it by marking that they couldn’t use the feature when they don’t even try. Much easier to just run them to the unprotected porch and run back to their van. On top of these issues, the Key support team is useless. They simply apologize and offer no further support or remuneration for your time and expense investing in this tool. Proceed at your own risk.more -
Offline Messages
May 25, 2019 This sounded like a great idea, having been out of town when packages were delivered in the past. Downloaded the app and linked to the MyQ garage easily. Problem started within the first hour with “Your MyQ is offline” messages. We have never had an offline issue and when I checked it was fine. This went on throughout the evening and today. Disabled notifications and eventually just unlinked it. Currently a waste of timemore -
Useable
Oct 15, 2019 This app is wholly unusable. I sent up my lock with the app from the lock manufacturer and it worked perfectly with Alexa. Then I attempted to use the key app and the cloud camera. Holy smokes! I could get the lock recognized and not the cloud camera, once the camera was recognized the key app couldn’t recognize the lock. Meanwhile my Alexa app sees the lock and the camera. After linking and resetting my lock three times (which meant resetting all my codes) I quit.more -
Dec 22, 2020 Doesn't work well with rear garages. Drivers don't seem to like driving around back. They still just throw the box on my front porch 80% of the time. Don't bother setting this up unless you have a garage that faces the street. -
The app is terrible. The lock is great. Can’t use the lock without the app.
Aug 29, 2019 This whole system is super buggy. The lock needs the camera to work. The camera has a crappy WiFi dongle. The app itself can’t lock in new door codes because of the bad connectivity. Terrible system. Definitely don’t rely on this for your front door of your vacation rental property.more
No reviews available
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Key
Feb 1, 2020 I like key and the drivers are quite careful to not leave the door open I have actually met them while delivering and they handed the package to me and then shut the door. I think the delivery is not complete until the door has closed. Very satisfied with the honesty of drivers. They do not enter the garage since I have outlined an area within reach of the door.more -
Feb 14, 2021 Really awesome that I don't have to leave my gate open for late deliveries, my orders aren't left out in the weather, and I know they're secure from porch pirates. It's also really cool to be able to watch the delivery, and that they give you a two minute heads-up before arriving. I'm completely sold on the app and the service.more -
Feb 25, 2021 First Key delivery was a success! We really enjoyed it, as it was fun to see a package safely in our garage. We trust Amazon and are very happy with this unique service. -
Brilliant!
May 11, 2020 This app and associated hardware has been a dream to install with the only complaint that not every delivery uses it! I, and my supplier, has proof of delivery complete with video footage. Our home is undergoing renovation and there are many deliveries with often no one in attendance. Now I can see all deliveries being made real time and examine video footage if necessary. Simply brilliant!more -
Jan 18, 2021 Amazon Key is the best for delivery into your garage. I set mine up so the driver has a specific bin to put items in. If you read and set up Amazon Key properly you will read it is safe. Keep your garage entrance to your home locked. Also note Amazon is not supposed to be more than three feet in your garage. If they do there is a report button you can hit which sends the video to Amazon. I use a Ring camera in case I need to remind them!more
-
Feb 26, 2021 App is very good but service is mixed. At least 25% of my deliveries via Key are complicated by drivers unwilling or unable to follow very simple pre-written instructions. Just this morning I had a delivery to my garage go perfectly and I was actually surprised.more -
Jan 4, 2021 I like that I will be notified with the delivery is 2 stops away and when the garage door opens and closes and that the item was delivered. However, I would say that about 30% of the time I don't receive the notifications in a timely manner, sometimes not at all.more -
Great app but...
Dec 29, 2017 It's a great app, easy to use. But I hope they will come with an update that makes the app password protected. Right now you can just open the app and access everything including opening your door, passwords for other guests and the camera.more
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Works great, mostly
Sep 7, 2019 App works great, but consistently hangs when adding it removing guest users. I use this to control the checkin/checkout process on an AirBnb. The app will hang after every function, so you have to close it and reopen it again. Guests access will be added or removed once app is ‘rebooted’. Very annoying process- but all cows are saved and synced despite clunkiness of app.more -
Dec 21, 2020 Its a good service, but strange that the Blink Camera (an Amazon Camera) won't work with this app. Neither will Arlo. Kinda frustrating that it doesn't easily integrate with the rest of the smart home. -
Feb 26, 2021 No option to add wyze cameras to the app. Yet wyze is a major selling camera on Amazon. Our whole house is wyze would be nice to have the option at add it here. They work with Alexa app why not with key by amazon app.....
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Offline Messages
May 25, 2019 This sounded like a great idea, having been out of town when packages were delivered in the past. Downloaded the app and linked to the MyQ garage easily. Problem started within the first hour with “Your MyQ is offline” messages. We have never had an offline issue and when I checked it was fine. This went on throughout the evening and today. Disabled notifications and eventually just unlinked it. Currently a waste of timemore -
Dec 22, 2020 Doesn't work well with rear garages. Drivers don't seem to like driving around back. They still just throw the box on my front porch 80% of the time. Don't bother setting this up unless you have a garage that faces the street. -
The app is terrible. The lock is great. Can’t use the lock without the app.
Aug 29, 2019 This whole system is super buggy. The lock needs the camera to work. The camera has a crappy WiFi dongle. The app itself can’t lock in new door codes because of the bad connectivity. Terrible system. Definitely don’t rely on this for your front door of your vacation rental property.more
-
App is only as good as the drivers
Mar 6, 2021 This is a great concept. But the concept only works if drivers are willing to take an extra 30 seconds to actually use the feature. Out of 10 “Key” deliveries, maybe 1 will actually be delivered via Key. Drivers must view it as a hassle and simply bypass it by marking that they couldn’t use the feature when they don’t even try. Much easier to just run them to the unprotected porch and run back to their van. On top of these issues, the Key support team is useless. They simply apologize and offer no further support or remuneration for your time and expense investing in this tool. Proceed at your own risk.more -
Useable
Oct 15, 2019 This app is wholly unusable. I sent up my lock with the app from the lock manufacturer and it worked perfectly with Alexa. Then I attempted to use the key app and the cloud camera. Holy smokes! I could get the lock recognized and not the cloud camera, once the camera was recognized the key app couldn’t recognize the lock. Meanwhile my Alexa app sees the lock and the camera. After linking and resetting my lock three times (which meant resetting all my codes) I quit.more
What’s Groovy
I was going to give one star but after I figured it out I am giving 4 stars. The customer service isn't great I ended up figuring out my sensor was up side down after looking closer. But I contact chat support for help no one could tell me why it from working to all of a sudden saying too many attempts and not working. Well I finally went to go rest and set up everything again. To find out the door sensor was upside-down. I flipped it around because it does say TOP on the one side of sensor.
more
less
What’s Subpar
the app seemed promising. although this just happened.
an item was delivered into the garage, yet the key app said it was delivered to my doorstep. there were no notifications about my garage door being opened and closed by the driver. this is a huge security issue. i only saw the item inside the garage - and my security camera saw the garage door open and close. these are the only ways i knew someone had been in the garage. i’m extremely unhappy about this.
why should the key app tell me all about when we open/close our garage - yet when, more importantly, a delivery person has accessed the garage it tells you NOTHING.
more
less
Filter Reviews
-
Key
I like key and the drivers are quite careful to not leave the door open I have actually met them while delivering and they handed the package to me and then shut the door. I think the delivery is not complete until the door has closed. Very satisfied with the honesty of drivers. They do not enter the garage since I have outlined an area within reach of the door. -
Really awesome that I don't have to leave my gate open for late deliveries, my orders aren't left out in the weather, and I know they're secure from porch pirates. It's also really cool to be able to watch the delivery, and that they give you a two minute heads-up before arriving. I'm completely sold on the app and the service.
-
App is very good but service is mixed. At least 25% of my deliveries via Key are complicated by drivers unwilling or unable to follow very simple pre-written instructions. Just this morning I had a delivery to my garage go perfectly and I was actually surprised.
-
First Key delivery was a success! We really enjoyed it, as it was fun to see a package safely in our garage. We trust Amazon and are very happy with this unique service.
-
Brilliant!
This app and associated hardware has been a dream to install with the only complaint that not every delivery uses it! I, and my supplier, has proof of delivery complete with video footage. Our home is undergoing renovation and there are many deliveries with often no one in attendance. Now I can see all deliveries being made real time and examine video footage if necessary. Simply brilliant! -
Amazon Key is the best for delivery into your garage. I set mine up so the driver has a specific bin to put items in. If you read and set up Amazon Key properly you will read it is safe. Keep your garage entrance to your home locked. Also note Amazon is not supposed to be more than three feet in your garage. If they do there is a report button you can hit which sends the video to Amazon. I use a Ring camera in case I need to remind them!
-
Thanks
We were out for the day and it was very calming to be notified that the delivery was made and secure in our garage. I guess you really do not know the feeling until you are notified and then get home and see that the weather or porch pirates did not have a chance to mess up the day. Great service! -
Ok so this is set up and working like a charm! I have not encountered any issues with delivery. The only instance I can think of for a potential problem is an internet outage. So cool folks! My door app, key app and camera apps all alert me in real time.
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Awesome
I never feel that safe without this service! On time, packages safe in my car garage! My ring camera vision works awesome! I just love this bright idea of delivering my items safe in my garage! You will never have a stolen package again ! Lots of thanks! -
This is the best way to receive your packages without the worry of rushing to get home to saving them from the weather, critters or package predators. I love it.
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Secured
That was cool and secured ‼️
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Key
I like key and the drivers are quite careful to not leave the door open I have actually met them while delivering and they handed the package to me and then shut the door. I think the delivery is not complete until the door has closed. Very satisfied with the honesty of drivers. They do not enter the garage since I have outlined an area within reach of the door. -
Really awesome that I don't have to leave my gate open for late deliveries, my orders aren't left out in the weather, and I know they're secure from porch pirates. It's also really cool to be able to watch the delivery, and that they give you a two minute heads-up before arriving. I'm completely sold on the app and the service.
-
First Key delivery was a success! We really enjoyed it, as it was fun to see a package safely in our garage. We trust Amazon and are very happy with this unique service.
-
Brilliant!
This app and associated hardware has been a dream to install with the only complaint that not every delivery uses it! I, and my supplier, has proof of delivery complete with video footage. Our home is undergoing renovation and there are many deliveries with often no one in attendance. Now I can see all deliveries being made real time and examine video footage if necessary. Simply brilliant! -
Amazon Key is the best for delivery into your garage. I set mine up so the driver has a specific bin to put items in. If you read and set up Amazon Key properly you will read it is safe. Keep your garage entrance to your home locked. Also note Amazon is not supposed to be more than three feet in your garage. If they do there is a report button you can hit which sends the video to Amazon. I use a Ring camera in case I need to remind them!
-
Thanks
We were out for the day and it was very calming to be notified that the delivery was made and secure in our garage. I guess you really do not know the feeling until you are notified and then get home and see that the weather or porch pirates did not have a chance to mess up the day. Great service! -
Ok so this is set up and working like a charm! I have not encountered any issues with delivery. The only instance I can think of for a potential problem is an internet outage. So cool folks! My door app, key app and camera apps all alert me in real time.
-
Awesome
I never feel that safe without this service! On time, packages safe in my car garage! My ring camera vision works awesome! I just love this bright idea of delivering my items safe in my garage! You will never have a stolen package again ! Lots of thanks! -
This is the best way to receive your packages without the worry of rushing to get home to saving them from the weather, critters or package predators. I love it.
-
Awesome! Used Key for the first time today and all I can say it feels.damned good knowing my packages were being delivered safely and securely and now I don't have to worry about package thieves . If you've got a wifi enabled garage, it's a good app to have especially if you have Prime.
-
App is very good but service is mixed. At least 25% of my deliveries via Key are complicated by drivers unwilling or unable to follow very simple pre-written instructions. Just this morning I had a delivery to my garage go perfectly and I was actually surprised.
-
I like that I will be notified with the delivery is 2 stops away and when the garage door opens and closes and that the item was delivered. However, I would say that about 30% of the time I don't receive the notifications in a timely manner, sometimes not at all.
-
Great app but...
It's a great app, easy to use. But I hope they will come with an update that makes the app password protected. Right now you can just open the app and access everything including opening your door, passwords for other guests and the camera.
-
Works great, mostly
App works great, but consistently hangs when adding it removing guest users. I use this to control the checkin/checkout process on an AirBnb. The app will hang after every function, so you have to close it and reopen it again. Guests access will be added or removed once app is ‘rebooted’. Very annoying process- but all cows are saved and synced despite clunkiness of app. -
Its a good service, but strange that the Blink Camera (an Amazon Camera) won't work with this app. Neither will Arlo. Kinda frustrating that it doesn't easily integrate with the rest of the smart home.
-
No option to add wyze cameras to the app. Yet wyze is a major selling camera on Amazon. Our whole house is wyze would be nice to have the option at add it here. They work with Alexa app why not with key by amazon app.....
Filter Reviews
-
App is only as good as the drivers
This is a great concept. But the concept only works if drivers are willing to take an extra 30 seconds to actually use the feature. Out of 10 “Key” deliveries, maybe 1 will actually be delivered via Key. Drivers must view it as a hassle and simply bypass it by marking that they couldn’t use the feature when they don’t even try. Much easier to just run them to the unprotected porch and run back to their van. On top of these issues, the Key support team is useless. They simply apologize and offer no further support or remuneration for your time and expense investing in this tool. Proceed at your own risk. -
Offline Messages
This sounded like a great idea, having been out of town when packages were delivered in the past. Downloaded the app and linked to the MyQ garage easily. Problem started within the first hour with “Your MyQ is offline” messages. We have never had an offline issue and when I checked it was fine. This went on throughout the evening and today. Disabled notifications and eventually just unlinked it. Currently a waste of time -
Useable
This app is wholly unusable. I sent up my lock with the app from the lock manufacturer and it worked perfectly with Alexa. Then I attempted to use the key app and the cloud camera. Holy smokes! I could get the lock recognized and not the cloud camera, once the camera was recognized the key app couldn’t recognize the lock. Meanwhile my Alexa app sees the lock and the camera. After linking and resetting my lock three times (which meant resetting all my codes) I quit. -
Doesn't work well with rear garages. Drivers don't seem to like driving around back. They still just throw the box on my front porch 80% of the time. Don't bother setting this up unless you have a garage that faces the street.
-
The app is terrible. The lock is great. Can’t use the lock without the app.
This whole system is super buggy. The lock needs the camera to work. The camera has a crappy WiFi dongle. The app itself can’t lock in new door codes because of the bad connectivity. Terrible system. Definitely don’t rely on this for your front door of your vacation rental property.
No reviews available
-
Offline Messages
This sounded like a great idea, having been out of town when packages were delivered in the past. Downloaded the app and linked to the MyQ garage easily. Problem started within the first hour with “Your MyQ is offline” messages. We have never had an offline issue and when I checked it was fine. This went on throughout the evening and today. Disabled notifications and eventually just unlinked it. Currently a waste of time -
Doesn't work well with rear garages. Drivers don't seem to like driving around back. They still just throw the box on my front porch 80% of the time. Don't bother setting this up unless you have a garage that faces the street.
-
The app is terrible. The lock is great. Can’t use the lock without the app.
This whole system is super buggy. The lock needs the camera to work. The camera has a crappy WiFi dongle. The app itself can’t lock in new door codes because of the bad connectivity. Terrible system. Definitely don’t rely on this for your front door of your vacation rental property.
-
App is only as good as the drivers
This is a great concept. But the concept only works if drivers are willing to take an extra 30 seconds to actually use the feature. Out of 10 “Key” deliveries, maybe 1 will actually be delivered via Key. Drivers must view it as a hassle and simply bypass it by marking that they couldn’t use the feature when they don’t even try. Much easier to just run them to the unprotected porch and run back to their van. On top of these issues, the Key support team is useless. They simply apologize and offer no further support or remuneration for your time and expense investing in this tool. Proceed at your own risk. -
Useable
This app is wholly unusable. I sent up my lock with the app from the lock manufacturer and it worked perfectly with Alexa. Then I attempted to use the key app and the cloud camera. Holy smokes! I could get the lock recognized and not the cloud camera, once the camera was recognized the key app couldn’t recognize the lock. Meanwhile my Alexa app sees the lock and the camera. After linking and resetting my lock three times (which meant resetting all my codes) I quit.
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Release Notes
2.0.2377.1
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