Key by Amazon
House & HomeAmazon Mobile LLC
In-Garage, In-Home, In-Car, Gate Delivery; Keyless Home Entry, Access Monitoring
100K+
Downloads
About Key by Amazon
In-Garage, In-Home, In-Car, Gate Delivery; Keyless Home Entry, Access Monitoring
see more about Key by Amazon
About Key by Amazon
Google Play
Add convenience, control and peace of mind to your life from anywhere, anytime with Key by Amazon. Key is smart home system that works with your home, garage, and car to bring you closer to what matters the most in life. With Key app, control your door from anywhere, schedule free prime deliveries in your home, garage, or car. It’s all at your fingertips.
Prime members in an eligible area can have packages securely delivered right inside your garage. Securely monitor (live stream or clips) or control your garage from Key app.
With Key compatible garage door openers, you get:
• Easy visual guide for installation and setup.
• Get Amazon packages safely delivered to your garage.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
• With an optional camera, watch video clips of who entered and exited your garage, live or recorded.
• Open and close your garage door through Key app.
How it works
1. Determine your garage door opener’s compatibility at Amazon.com/KeyforGarage. You may or may not need a Smart Garage Kit to enable Key for Garage.
2. Follow steps in Key app to install and set up.
3. Enable and shop for eligible items to receive In-Garage delivery.
4. Monitor access history and control your garage door from Key app.
Securely share, monitor (live stream or clips) or block access to your home. Prime members in eligible areas, can select eligible orders for secure unattended delivery just inside your door.
With Key compatible smart locks, cameras, you get:
• Easy visual guide for installation and setup.
• Lock and unlock your door with Key app.
• Provide permanent or recurring access to your friends and family.
• Watch video clips of who entered and existed your home, live or recorded.
• Get Amazon packaged safely delivered to your home.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
How it works
1. Buy a Smart Lock Kit at Amazon.com/KeyforHome.
2. Follow steps in Key app to install and set up the kit.
3. Manage keyless entry, grant defined access for friends, family or guests.
4. Enable and shop for eligible items to receive In-Home delivery.
Prime members in an eligible area can have packages securely delivered right into your vehicle- at home at work, or other locations in publicly-accessible areas where you park regularly. Offered on model year 2015 and newer Buick, Cadillac, Chevrolet, GMC and Volvo vehicles. Also offered on select Ford model year 2017 and newer, and for select Lincoln model year 2018 and newer. It requires an active connected car service plan, such as OnStar, On Call, FordPass, Lincoln Way.
How it works
1. Complete one-time setup in the Key app.
2. Select the In-Car delivery option at checkout when you shop on Amazon.
3. On delivery day, just park within two blocks of your selected shipping address. Receive confirmation when the package is on its way and has been delivered.
What Android versions are supported?
Android 7.0 and up.
Is the Samsung Galaxy Note8 supported?
Yes, any Samsung Galaxy Note device with Android 7.0 and up is supported.
Key for Garage
Prime members in an eligible area can have packages securely delivered right inside your garage. Securely monitor (live stream or clips) or control your garage from Key app.
With Key compatible garage door openers, you get:
• Easy visual guide for installation and setup.
• Get Amazon packages safely delivered to your garage.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
• With an optional camera, watch video clips of who entered and exited your garage, live or recorded.
• Open and close your garage door through Key app.
How it works
1. Determine your garage door opener’s compatibility at Amazon.com/KeyforGarage. You may or may not need a Smart Garage Kit to enable Key for Garage.
2. Follow steps in Key app to install and set up.
3. Enable and shop for eligible items to receive In-Garage delivery.
4. Monitor access history and control your garage door from Key app.
Key for Home
Securely share, monitor (live stream or clips) or block access to your home. Prime members in eligible areas, can select eligible orders for secure unattended delivery just inside your door.
With Key compatible smart locks, cameras, you get:
• Easy visual guide for installation and setup.
• Lock and unlock your door with Key app.
• Provide permanent or recurring access to your friends and family.
• Watch video clips of who entered and existed your home, live or recorded.
• Get Amazon packaged safely delivered to your home.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
How it works
1. Buy a Smart Lock Kit at Amazon.com/KeyforHome.
2. Follow steps in Key app to install and set up the kit.
3. Manage keyless entry, grant defined access for friends, family or guests.
4. Enable and shop for eligible items to receive In-Home delivery.
Key for Car
Prime members in an eligible area can have packages securely delivered right into your vehicle- at home at work, or other locations in publicly-accessible areas where you park regularly. Offered on model year 2015 and newer Buick, Cadillac, Chevrolet, GMC and Volvo vehicles. Also offered on select Ford model year 2017 and newer, and for select Lincoln model year 2018 and newer. It requires an active connected car service plan, such as OnStar, On Call, FordPass, Lincoln Way.
How it works
1. Complete one-time setup in the Key app.
2. Select the In-Car delivery option at checkout when you shop on Amazon.
3. On delivery day, just park within two blocks of your selected shipping address. Receive confirmation when the package is on its way and has been delivered.
FAQ
What Android versions are supported?
Android 7.0 and up.
Is the Samsung Galaxy Note8 supported?
Yes, any Samsung Galaxy Note device with Android 7.0 and up is supported.
App Store
Add convenience, control and peace of mind to your life from anywhere, anytime with Key by Amazon. Key is smart home system that works with your home, garage, and car to bring you closer to what matters the most in life. With Key app, control your door from anywhere, schedule free prime deliveries in your home, garage, or car. It’s all at your fingertips.
Key for Home
Securely share, monitor (live stream or clips) or block access to your home. Prime members in eligible areas, can select eligible orders for secure unattended delivery just inside your door.
With Key compatible smart locks, cameras, you get:
• Easy visual guide for installation and setup.
• Lock and unlock your door with Key app.
• Provide permanent or recurring access to your friends and family.
• Watch video clips of who entered and exited your home, live or recorded.
• Get Amazon packages safely delivered to your home.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
How it works
1. Buy a Smart Lock Kit at Amazon.com/KeyforHome.
2. Follow steps in Key app to install and set up the kit.
3. Manage keyless entry, grant defined access for friends, family or guests.
4. Enable and shop for eligible items to receive In-Home delivery.
Key for Garage
Prime members in an eligible area can have packages securely delivered right inside your garage. Securely monitor (live stream or clips) or control your garage from Key app.
With Key compatible garage door openers, you get:
• Easy visual guide for installation and setup.
• Get Amazon packages safely delivered to your garage.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
• With an optional camera, watch video clips of who entered and exited your garage, live or recorded.
• Open and close your garage door through Key app.
How it works
1. Determine your garage door opener’s compatibility at Amazon.com/KeyforGarage. You may or may not need a Smart Garage Kit to enable Key for Garage.
2. Follow steps in Key app to install and set up.
3. Enable and shop for eligible items to receive In-Garage delivery.
4. Monitor access history and control your garage door from Key app.
Key for Car
Prime members in an eligible area can have packages securely delivered right into your vehicle- at home at work, or other locations in publicly-accessible areas where you park regularly. Offered on model year 2015 and newer Buick, Cadillac, Chevrolet, GMC and Volvo vehicles. Also offered on select Ford model year 2017 and newer, and for select Lincoln model year 2018 and newer. It requires an active connected car service plan, such as OnStar, On Call, FordPass, Lincoln Way.
How it works
1. Complete one-time setup in the Key app.
2. Select the In-Car delivery option at checkout when you shop on Amazon.
3. On delivery day, just park within two blocks of your selected shipping address. Receive confirmation when the package is on its way and has been delivered.
Key for Home
Securely share, monitor (live stream or clips) or block access to your home. Prime members in eligible areas, can select eligible orders for secure unattended delivery just inside your door.
With Key compatible smart locks, cameras, you get:
• Easy visual guide for installation and setup.
• Lock and unlock your door with Key app.
• Provide permanent or recurring access to your friends and family.
• Watch video clips of who entered and exited your home, live or recorded.
• Get Amazon packages safely delivered to your home.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
How it works
1. Buy a Smart Lock Kit at Amazon.com/KeyforHome.
2. Follow steps in Key app to install and set up the kit.
3. Manage keyless entry, grant defined access for friends, family or guests.
4. Enable and shop for eligible items to receive In-Home delivery.
Key for Garage
Prime members in an eligible area can have packages securely delivered right inside your garage. Securely monitor (live stream or clips) or control your garage from Key app.
With Key compatible garage door openers, you get:
• Easy visual guide for installation and setup.
• Get Amazon packages safely delivered to your garage.
• Opt-in or disable delivery features at any time.
• Delivery real-time notifications before and after.
• With an optional camera, watch video clips of who entered and exited your garage, live or recorded.
• Open and close your garage door through Key app.
How it works
1. Determine your garage door opener’s compatibility at Amazon.com/KeyforGarage. You may or may not need a Smart Garage Kit to enable Key for Garage.
2. Follow steps in Key app to install and set up.
3. Enable and shop for eligible items to receive In-Garage delivery.
4. Monitor access history and control your garage door from Key app.
Key for Car
Prime members in an eligible area can have packages securely delivered right into your vehicle- at home at work, or other locations in publicly-accessible areas where you park regularly. Offered on model year 2015 and newer Buick, Cadillac, Chevrolet, GMC and Volvo vehicles. Also offered on select Ford model year 2017 and newer, and for select Lincoln model year 2018 and newer. It requires an active connected car service plan, such as OnStar, On Call, FordPass, Lincoln Way.
How it works
1. Complete one-time setup in the Key app.
2. Select the In-Car delivery option at checkout when you shop on Amazon.
3. On delivery day, just park within two blocks of your selected shipping address. Receive confirmation when the package is on its way and has been delivered.
Ratings & Reviews
Write a Review
Community
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Key
Feb 1, 2020 I like key and the drivers are quite careful to not leave the door open I have actually met them while delivering and they handed the package to me and then shut the door. I think the delivery is not complete until the door has closed. Very satisfied with the honesty of drivers. They do not enter the garage since I have outlined an area within reach of the door. more -
Jun 2, 2021 App is fine but Amazon Cloud service can be unreliable. Incoming stream often freezes at times won't record Amazon delivery. Nest works flawlessly on our network. Only Amazon's service is poor. -
May 29, 2021 Great app! I love being able to see & have Amazon deliveries inside my garage. I just wish this was also available with UPS, FedEx, Lowes, Home Depot, Walmart, etc. -
Jun 2, 2021 Wonderful way to secure your deliveries! The delivery people only have access to the inside of your garage while delivering your packages. No more worries about porch theives! I would love it even more if my UPS and USPS deliveries could use it too! more -
This is THE BEST DELIVERY OPTION EVER!!!
Mar 14, 2021 I was having issues with packages belling delivered to the wrong door and this completely solved for that!!! No risk of packages getting lost. These drivers don’t even look inside your garage. They open your door, they take a picture of the package and they DO NOT walk away until your garage door is entirely closed. I wouldn’t want it any other way! more -
May 20, 2021 Just tried my first Amazon delivery using key and it went perfectly. Packages are safe in the garage and everything was shut securely. Highly recommended. -
Brilliant!
May 11, 2020 This app and associated hardware has been a dream to install with the only complaint that not every delivery uses it! I, and my supplier, has proof of delivery complete with video footage. Our home is undergoing renovation and there are many deliveries with often no one in attendance. Now I can see all deliveries being made real time and examine video footage if necessary. Simply brilliant! more -
May 7, 2021 Great service if you Amazon and a compatible garage door get this service. Especially if your not gonna be home. Helps keep my package dry and secure. -
Thanks
Feb 6, 2021 We were out for the day and it was very calming to be notified that the delivery was made and secure in our garage. I guess you really do not know the feeling until you are notified and then get home and see that the weather or porch pirates did not have a chance to mess up the day. Great service! more -
May 24, 2021 Loved it. Wish more brands of cameras were able to be used with key.
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Key
Feb 1, 2020 I like key and the drivers are quite careful to not leave the door open I have actually met them while delivering and they handed the package to me and then shut the door. I think the delivery is not complete until the door has closed. Very satisfied with the honesty of drivers. They do not enter the garage since I have outlined an area within reach of the door. more -
Jun 2, 2021 App is fine but Amazon Cloud service can be unreliable. Incoming stream often freezes at times won't record Amazon delivery. Nest works flawlessly on our network. Only Amazon's service is poor. -
May 29, 2021 Great app! I love being able to see & have Amazon deliveries inside my garage. I just wish this was also available with UPS, FedEx, Lowes, Home Depot, Walmart, etc. -
Jun 2, 2021 Wonderful way to secure your deliveries! The delivery people only have access to the inside of your garage while delivering your packages. No more worries about porch theives! I would love it even more if my UPS and USPS deliveries could use it too! more -
This is THE BEST DELIVERY OPTION EVER!!!
Mar 14, 2021 I was having issues with packages belling delivered to the wrong door and this completely solved for that!!! No risk of packages getting lost. These drivers don’t even look inside your garage. They open your door, they take a picture of the package and they DO NOT walk away until your garage door is entirely closed. I wouldn’t want it any other way! more -
May 20, 2021 Just tried my first Amazon delivery using key and it went perfectly. Packages are safe in the garage and everything was shut securely. Highly recommended. -
Brilliant!
May 11, 2020 This app and associated hardware has been a dream to install with the only complaint that not every delivery uses it! I, and my supplier, has proof of delivery complete with video footage. Our home is undergoing renovation and there are many deliveries with often no one in attendance. Now I can see all deliveries being made real time and examine video footage if necessary. Simply brilliant! more -
May 7, 2021 Great service if you Amazon and a compatible garage door get this service. Especially if your not gonna be home. Helps keep my package dry and secure. -
Thanks
Feb 6, 2021 We were out for the day and it was very calming to be notified that the delivery was made and secure in our garage. I guess you really do not know the feeling until you are notified and then get home and see that the weather or porch pirates did not have a chance to mess up the day. Great service! more -
May 24, 2021 Loved it. Wish more brands of cameras were able to be used with key.
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App is only as good as the drivers
Mar 6, 2021 This is a great concept. But the concept only works if drivers are willing to take an extra 30 seconds to actually use the feature. Out of 10 “Key” deliveries, maybe 1 will actually be delivered via Key. Drivers must view it as a hassle and simply bypass it by marking that they couldn’t use the feature when they don’t even try. Much easier to just run them to the unprotected porch and run back to their van. On top of these issues, the Key support team is useless. They simply apologize and offer no further support or remuneration for your time and expense investing in this tool. Proceed at your own risk. more -
Jun 9, 2021 Doesn't support sharing garage door access. Its unclear whether hitting that big button does anything, if your an authorized user it does nothing. If your the owner it just opens the MyQ app. Definitely needs some work. -
big security issues
Jul 14, 2020 the app seemed promising. although this just happened. an item was delivered into the garage, yet the key app said it was delivered to my doorstep. there were no notifications about my garage door being opened and closed by the driver. this is a huge security issue. i only saw the item inside the garage - and my security camera saw the garage door open and close. these are the only ways i knew someone had been in the garage. i’m extremely unhappy about this. why should the key app tell me all about when we open/close our garage - yet when, more importantly, a delivery person has accessed the garage it tells you NOTHING. more -
Offline Messages
May 25, 2019 This sounded like a great idea, having been out of town when packages were delivered in the past. Downloaded the app and linked to the MyQ garage easily. Problem started within the first hour with “Your MyQ is offline” messages. We have never had an offline issue and when I checked it was fine. This went on throughout the evening and today. Disabled notifications and eventually just unlinked it. Currently a waste of time more -
May 25, 2021 Key delivery is a joke! More than half of the deliveries are late. And the other half they still leave the package on the front door claiming that they had no access to the Garage door. -
May 18, 2021 Link to Home kit is broken. It won't connect with my schlage lock. Seems completely useless. -
Beware
Apr 13, 2021 I had a delivery today that is unrecorded in my order status. It was a dupe delivery. In effect, the driver entered our home with no record of his entry. My security system recorded it. I got no email indicating the delivery had been made. I am trying to turn the key delivery off. They have made it really hard. I have to download this app to do it. I have lost trust. When I communicated all the details to customer service I was told “we will work hard to mitigate these mishaps.” more -
Jun 22, 2021 there is no blink camera option... despite blink is owned by amazon company
No reviews available
No reviews available
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Key
Feb 1, 2020 I like key and the drivers are quite careful to not leave the door open I have actually met them while delivering and they handed the package to me and then shut the door. I think the delivery is not complete until the door has closed. Very satisfied with the honesty of drivers. They do not enter the garage since I have outlined an area within reach of the door. more -
May 29, 2021 Great app! I love being able to see & have Amazon deliveries inside my garage. I just wish this was also available with UPS, FedEx, Lowes, Home Depot, Walmart, etc. -
Jun 2, 2021 Wonderful way to secure your deliveries! The delivery people only have access to the inside of your garage while delivering your packages. No more worries about porch theives! I would love it even more if my UPS and USPS deliveries could use it too! more -
This is THE BEST DELIVERY OPTION EVER!!!
Mar 14, 2021 I was having issues with packages belling delivered to the wrong door and this completely solved for that!!! No risk of packages getting lost. These drivers don’t even look inside your garage. They open your door, they take a picture of the package and they DO NOT walk away until your garage door is entirely closed. I wouldn’t want it any other way! more -
May 20, 2021 Just tried my first Amazon delivery using key and it went perfectly. Packages are safe in the garage and everything was shut securely. Highly recommended. -
Brilliant!
May 11, 2020 This app and associated hardware has been a dream to install with the only complaint that not every delivery uses it! I, and my supplier, has proof of delivery complete with video footage. Our home is undergoing renovation and there are many deliveries with often no one in attendance. Now I can see all deliveries being made real time and examine video footage if necessary. Simply brilliant! more -
May 7, 2021 Great service if you Amazon and a compatible garage door get this service. Especially if your not gonna be home. Helps keep my package dry and secure. -
Thanks
Feb 6, 2021 We were out for the day and it was very calming to be notified that the delivery was made and secure in our garage. I guess you really do not know the feeling until you are notified and then get home and see that the weather or porch pirates did not have a chance to mess up the day. Great service! more -
Awesome
Sep 7, 2020 I never feel that safe without this service! On time, packages safe in my car garage! My ring camera vision works awesome! I just love this bright idea of delivering my items safe in my garage! You will never have a stolen package again ! Lots of thanks! more -
Jun 16, 2021 Most convenient, worry free device. Never a worry my packages will get wet, or stolen.
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May 24, 2021 Loved it. Wish more brands of cameras were able to be used with key. -
Great app but...
Dec 29, 2017 It's a great app, easy to use. But I hope they will come with an update that makes the app password protected. Right now you can just open the app and access everything including opening your door, passwords for other guests and the camera. more -
Jun 8, 2021 Key is great when driver uses it. Lately only half of delivers are using it.
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Jun 2, 2021 App is fine but Amazon Cloud service can be unreliable. Incoming stream often freezes at times won't record Amazon delivery. Nest works flawlessly on our network. Only Amazon's service is poor. -
Works great, mostly
Sep 7, 2019 App works great, but consistently hangs when adding it removing guest users. I use this to control the checkin/checkout process on an AirBnb. The app will hang after every function, so you have to close it and reopen it again. Guests access will be added or removed once app is ‘rebooted’. Very annoying process- but all cows are saved and synced despite clunkiness of app. more
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Jun 9, 2021 Doesn't support sharing garage door access. Its unclear whether hitting that big button does anything, if your an authorized user it does nothing. If your the owner it just opens the MyQ app. Definitely needs some work. -
Offline Messages
May 25, 2019 This sounded like a great idea, having been out of town when packages were delivered in the past. Downloaded the app and linked to the MyQ garage easily. Problem started within the first hour with “Your MyQ is offline” messages. We have never had an offline issue and when I checked it was fine. This went on throughout the evening and today. Disabled notifications and eventually just unlinked it. Currently a waste of time more
-
App is only as good as the drivers
Mar 6, 2021 This is a great concept. But the concept only works if drivers are willing to take an extra 30 seconds to actually use the feature. Out of 10 “Key” deliveries, maybe 1 will actually be delivered via Key. Drivers must view it as a hassle and simply bypass it by marking that they couldn’t use the feature when they don’t even try. Much easier to just run them to the unprotected porch and run back to their van. On top of these issues, the Key support team is useless. They simply apologize and offer no further support or remuneration for your time and expense investing in this tool. Proceed at your own risk. more -
big security issues
Jul 14, 2020 the app seemed promising. although this just happened. an item was delivered into the garage, yet the key app said it was delivered to my doorstep. there were no notifications about my garage door being opened and closed by the driver. this is a huge security issue. i only saw the item inside the garage - and my security camera saw the garage door open and close. these are the only ways i knew someone had been in the garage. i’m extremely unhappy about this. why should the key app tell me all about when we open/close our garage - yet when, more importantly, a delivery person has accessed the garage it tells you NOTHING. more -
May 25, 2021 Key delivery is a joke! More than half of the deliveries are late. And the other half they still leave the package on the front door claiming that they had no access to the Garage door. -
May 18, 2021 Link to Home kit is broken. It won't connect with my schlage lock. Seems completely useless. -
Beware
Apr 13, 2021 I had a delivery today that is unrecorded in my order status. It was a dupe delivery. In effect, the driver entered our home with no record of his entry. My security system recorded it. I got no email indicating the delivery had been made. I am trying to turn the key delivery off. They have made it really hard. I have to download this app to do it. I have lost trust. When I communicated all the details to customer service I was told “we will work hard to mitigate these mishaps.” more -
Jun 22, 2021 there is no blink camera option... despite blink is owned by amazon company
What’s Groovy
Good when it works. Having deliveries in the garage is safer than on the doorstep. However, many times deliveries are still left by our door for unknown reasons. "See your delivery on a map" doesn't work with key deliveries. Way too many notifications for upcoming deliveries.
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What’s Subpar
I’ve selected the last 6 or so deliveries to be completed using the Key delivery method where the driver should be dropping the package off inside my garage which happens to be in the back of my home. Inevitably, I see the drivers just drive to the front of my house and walk to my front porch and just report that Key wasn’t working properly. There have been times where I’ve purposefully left the garage door open and they don’t even pretend to check.
Upon researching how to file a complaint on the website, the instructions just direct you to reach out to customer support via the Key app, which conveniently is a blank screen right now.
As someone else put it, it’s a great idea but it’s only as good as the delivery drivers who honor it.
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Release Notes
2.0.2605.1
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