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Key by Amazon

Key by Amazon

Amazon Mobile LLC

In-Garage, In-Home, In-Car, Gate Delivery; Keyless Home Entry, Access Monitoring

4.9 Ratings 9K+ Reviews 100K+ Downloads

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About Key by Amazon

In-Garage, In-Home, In-Car, Gate Delivery; Keyless Home Entry, Access Monitoring
see more about Key by Amazon

Ratings & Reviews

4.9
8.7K+ Ratings
  1. 5
    93+%
  2. 4
    4+%
  3. 3
    1+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • Key Feb 1, 2020

    By amazon dumb question
    I like key and the drivers are quite careful to not leave the door open I have actually met them while delivering and they handed the package to me and then shut the door. I think the delivery is not complete until the door has closed. Very satisfied with the honesty of drivers. They do not enter the garage since I have outlined an area within reach of the door.
    more
  • Feb 14, 2021

    By Bryan LeGare
    Really awesome that I don't have to leave my gate open for late deliveries, my orders aren't left out in the weather, and I know they're secure from porch pirates. It's also really cool to be able to watch the delivery, and that they give you a two minute heads-up before arriving. I'm completely sold on the app and the service.
    more
  • Feb 26, 2021

    By Joshua Nathan
    App is very good but service is mixed. At least 25% of my deliveries via Key are complicated by drivers unwilling or unable to follow very simple pre-written instructions. Just this morning I had a delivery to my garage go perfectly and I was actually surprised.
    more
  • Feb 25, 2021

    By Chris Robinson
    First Key delivery was a success! We really enjoyed it, as it was fun to see a package safely in our garage. We trust Amazon and are very happy with this unique service.
  • Brilliant! May 11, 2020

    By elev8john
    This app and associated hardware has been a dream to install with the only complaint that not every delivery uses it! I, and my supplier, has proof of delivery complete with video footage. Our home is undergoing renovation and there are many deliveries with often no one in attendance. Now I can see all deliveries being made real time and examine video footage if necessary. Simply brilliant!
    more
  • App is only as good as the drivers Mar 6, 2021

    By Willford91
    This is a great concept. But the concept only works if drivers are willing to take an extra 30 seconds to actually use the feature. Out of 10 “Key” deliveries, maybe 1 will actually be delivered via Key. Drivers must view it as a hassle and simply bypass it by marking that they couldn’t use the feature when they don’t even try. Much easier to just run them to the unprotected porch and run back to their van. On top of these issues, the Key support team is useless. They simply apologize and offer no further support or remuneration for your time and expense investing in this tool. Proceed at your own risk.
    more
  • Offline Messages May 25, 2019

    By Houston male
    This sounded like a great idea, having been out of town when packages were delivered in the past. Downloaded the app and linked to the MyQ garage easily. Problem started within the first hour with “Your MyQ is offline” messages. We have never had an offline issue and when I checked it was fine. This went on throughout the evening and today. Disabled notifications and eventually just unlinked it. Currently a waste of time
    more
  • Useable Oct 15, 2019

    By Bmoresoul
    This app is wholly unusable. I sent up my lock with the app from the lock manufacturer and it worked perfectly with Alexa. Then I attempted to use the key app and the cloud camera. Holy smokes! I could get the lock recognized and not the cloud camera, once the camera was recognized the key app couldn’t recognize the lock. Meanwhile my Alexa app sees the lock and the camera. After linking and resetting my lock three times (which meant resetting all my codes) I quit.
    more
  • Dec 22, 2020

    By craig hawkins
    Doesn't work well with rear garages. Drivers don't seem to like driving around back. They still just throw the box on my front porch 80% of the time. Don't bother setting this up unless you have a garage that faces the street.
  • The app is terrible. The lock is great. Can’t use the lock without the app. Aug 29, 2019

    By RhiannonCharisse
    This whole system is super buggy. The lock needs the camera to work. The camera has a crappy WiFi dongle. The app itself can’t lock in new door codes because of the bad connectivity. Terrible system. Definitely don’t rely on this for your front door of your vacation rental property.
    more

No reviews available

  • Key Feb 1, 2020

    By amazon dumb question
    I like key and the drivers are quite careful to not leave the door open I have actually met them while delivering and they handed the package to me and then shut the door. I think the delivery is not complete until the door has closed. Very satisfied with the honesty of drivers. They do not enter the garage since I have outlined an area within reach of the door.
    more
  • Feb 14, 2021

    By Bryan LeGare
    Really awesome that I don't have to leave my gate open for late deliveries, my orders aren't left out in the weather, and I know they're secure from porch pirates. It's also really cool to be able to watch the delivery, and that they give you a two minute heads-up before arriving. I'm completely sold on the app and the service.
    more
  • Feb 25, 2021

    By Chris Robinson
    First Key delivery was a success! We really enjoyed it, as it was fun to see a package safely in our garage. We trust Amazon and are very happy with this unique service.
  • Brilliant! May 11, 2020

    By elev8john
    This app and associated hardware has been a dream to install with the only complaint that not every delivery uses it! I, and my supplier, has proof of delivery complete with video footage. Our home is undergoing renovation and there are many deliveries with often no one in attendance. Now I can see all deliveries being made real time and examine video footage if necessary. Simply brilliant!
    more
  • Jan 18, 2021

    By Kent Lane
    Amazon Key is the best for delivery into your garage. I set mine up so the driver has a specific bin to put items in. If you read and set up Amazon Key properly you will read it is safe. Keep your garage entrance to your home locked. Also note Amazon is not supposed to be more than three feet in your garage. If they do there is a report button you can hit which sends the video to Amazon. I use a Ring camera in case I need to remind them!
    more
  • Feb 26, 2021

    By Joshua Nathan
    App is very good but service is mixed. At least 25% of my deliveries via Key are complicated by drivers unwilling or unable to follow very simple pre-written instructions. Just this morning I had a delivery to my garage go perfectly and I was actually surprised.
    more
  • Jan 4, 2021

    By Jay Whitman
    I like that I will be notified with the delivery is 2 stops away and when the garage door opens and closes and that the item was delivered. However, I would say that about 30% of the time I don't receive the notifications in a timely manner, sometimes not at all.
    more
  • Great app but... Dec 29, 2017

    By gnapekc
    It's a great app, easy to use. But I hope they will come with an update that makes the app password protected. Right now you can just open the app and access everything including opening your door, passwords for other guests and the camera.
    more
  • Works great, mostly Sep 7, 2019

    By Brent Cole
    App works great, but consistently hangs when adding it removing guest users. I use this to control the checkin/checkout process on an AirBnb. The app will hang after every function, so you have to close it and reopen it again. Guests access will be added or removed once app is ‘rebooted’. Very annoying process- but all cows are saved and synced despite clunkiness of app.
    more
  • Dec 21, 2020

    By brendon hice
    Its a good service, but strange that the Blink Camera (an Amazon Camera) won't work with this app. Neither will Arlo. Kinda frustrating that it doesn't easily integrate with the rest of the smart home.
  • Feb 26, 2021

    By Elizabeth Donovan
    No option to add wyze cameras to the app. Yet wyze is a major selling camera on Amazon. Our whole house is wyze would be nice to have the option at add it here. They work with Alexa app why not with key by amazon app.....
  • Offline Messages May 25, 2019

    By Houston male
    This sounded like a great idea, having been out of town when packages were delivered in the past. Downloaded the app and linked to the MyQ garage easily. Problem started within the first hour with “Your MyQ is offline” messages. We have never had an offline issue and when I checked it was fine. This went on throughout the evening and today. Disabled notifications and eventually just unlinked it. Currently a waste of time
    more
  • Dec 22, 2020

    By craig hawkins
    Doesn't work well with rear garages. Drivers don't seem to like driving around back. They still just throw the box on my front porch 80% of the time. Don't bother setting this up unless you have a garage that faces the street.
  • The app is terrible. The lock is great. Can’t use the lock without the app. Aug 29, 2019

    By RhiannonCharisse
    This whole system is super buggy. The lock needs the camera to work. The camera has a crappy WiFi dongle. The app itself can’t lock in new door codes because of the bad connectivity. Terrible system. Definitely don’t rely on this for your front door of your vacation rental property.
    more
  • App is only as good as the drivers Mar 6, 2021

    By Willford91
    This is a great concept. But the concept only works if drivers are willing to take an extra 30 seconds to actually use the feature. Out of 10 “Key” deliveries, maybe 1 will actually be delivered via Key. Drivers must view it as a hassle and simply bypass it by marking that they couldn’t use the feature when they don’t even try. Much easier to just run them to the unprotected porch and run back to their van. On top of these issues, the Key support team is useless. They simply apologize and offer no further support or remuneration for your time and expense investing in this tool. Proceed at your own risk.
    more
  • Useable Oct 15, 2019

    By Bmoresoul
    This app is wholly unusable. I sent up my lock with the app from the lock manufacturer and it worked perfectly with Alexa. Then I attempted to use the key app and the cloud camera. Holy smokes! I could get the lock recognized and not the cloud camera, once the camera was recognized the key app couldn’t recognize the lock. Meanwhile my Alexa app sees the lock and the camera. After linking and resetting my lock three times (which meant resetting all my codes) I quit.
    more

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