Amazon Alexa

Amazon Mobile LLC

ALWAYS READY, CONNECTED, AND FAST. Just ask.

4.6 Ratings 4M+ Reviews 50M+ Downloads

About Amazon Alexa

ALWAYS READY, CONNECTED, AND FAST. Just ask.

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4.6

3.9M+ Ratings

5

79+%

4

11+%

3

4+%

2

2+%

1

5+%

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Oct 23, 2021

By Debbie Moore

I totally 💘LOVE my ALEXA APP! I love to be able to tell My Alexa to crank up the volume and play some 90s Country while I am in the shower. At night when I am trying to go to sleep, I listen to relaxing music and if I am a nervous wreck, I listen to meditation music! I also have reminders throughout the day to take my meds and insulin shots. I have reminders set even for eating bcuz I got Really sick and I would forget what time it was and Alexa Always reminds me. I have 2 Alexas. I luvit! more
Still difficult to use Mar 13, 2021

By ssaurez1

Very difficult to make routines or control things around the house. It should be much easier to see any decide or gadgets around the house, light bulbs or speakers, outlets. Still a lot to work on Alex’s capabilities to make her more efficient. I’ll be happy when in 1,2,3 minutes and she would be able to see and discover every new devise found in the house or any Bluetooth gadgets she did not know. Phone calls shouldn’t be a problem if Alexa is connected to my network regardless if she's connected to my phone call should be allowed and what's going in with WhatsApp? It's worldwide as possible why not to give her access to use it to call other countries? That's really a plus ++++. . Once Akexa has access to the network it should be easy to discover anything hooked up to the same network via Bluetooth or wifi it's all password protected and in the same house why d8es she need constant permission? She should be able to discover my car Ior husband car or the house or office callif she has been there once and access was granted why can't she always has clearance? Constantly having to connect her tiny cell if leave the house then she gets totally disconnected. Akexa should be able to call my cell in her own to ask if she should turn on the lights for my dogs. That's how efficient she should be and she's capable, just have to work the perks..? more
List Feature Aug 10, 2018

By davey PHX

This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning. more
It's great... until it isnt Oct 2, 2019

By Angellams

I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage. more
Oct 21, 2021

By MrDf1976

It's good..but it needs loads of improvements..like the lights etc you hook up sometimes they work and sometimes they don't..tv will work then ot says no connection..then it works lol music is the worst! Have a play list or likes list yet it will only play the first 4 then shuts off so you jave to ask to play the list again and still only plays 4 songs then you might get 8...so so buggy..ask Amazon and all you get is you need to reset and and your details again lol loose everything..not good!! more
Amazing but she needs an update Jan 7, 2021

By Papa johnys dad

I’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing. more
Oct 22, 2021

By Amy Hauk

What happened?? I guess I got an update and my "Communication" button disappeared from my home screen. I used it often to send announcements that I typed out to my household, etc. From the Alexa home screen is easiest to find. Update - Still cannot locate the communicate icon and instructions within the app indicate there should be one. App is almost worthless to me at this point :( Dropped to one star. more
Alexa friendly; app not so much Feb 23, 2020

By Cadenza2

I don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive. more
a little help for the blind people Oct 13, 2020

By Zach T. O. C.

Now I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me. more
Oct 13, 2021

By Micaela Esposito

A bit clunky, the feeling is that it could be much more than that. The info about the current song sometimes is updated, sometimes it isn't. You could add a widget for single devices (eg single bulb). Also, the visual difference between a pressed like and a default one is dark grey against black. You need to talk with a designer there, you're giving nearly no feedback to the user. more

Oct 23, 2021

By Debbie Moore

I totally 💘LOVE my ALEXA APP! I love to be able to tell My Alexa to crank up the volume and play some 90s Country while I am in the shower. At night when I am trying to go to sleep, I listen to relaxing music and if I am a nervous wreck, I listen to meditation music! I also have reminders throughout the day to take my meds and insulin shots. I have reminders set even for eating bcuz I got Really sick and I would forget what time it was and Alexa Always reminds me. I have 2 Alexas. I luvit! more
Still difficult to use Mar 13, 2021

By ssaurez1

Very difficult to make routines or control things around the house. It should be much easier to see any decide or gadgets around the house, light bulbs or speakers, outlets. Still a lot to work on Alex’s capabilities to make her more efficient. I’ll be happy when in 1,2,3 minutes and she would be able to see and discover every new devise found in the house or any Bluetooth gadgets she did not know. Phone calls shouldn’t be a problem if Alexa is connected to my network regardless if she's connected to my phone call should be allowed and what's going in with WhatsApp? It's worldwide as possible why not to give her access to use it to call other countries? That's really a plus ++++. . Once Akexa has access to the network it should be easy to discover anything hooked up to the same network via Bluetooth or wifi it's all password protected and in the same house why d8es she need constant permission? She should be able to discover my car Ior husband car or the house or office callif she has been there once and access was granted why can't she always has clearance? Constantly having to connect her tiny cell if leave the house then she gets totally disconnected. Akexa should be able to call my cell in her own to ask if she should turn on the lights for my dogs. That's how efficient she should be and she's capable, just have to work the perks..? more
List Feature Aug 10, 2018

By davey PHX

This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning. more
It's great... until it isnt Oct 2, 2019

By Angellams

I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage. more
Oct 21, 2021

By MrDf1976

It's good..but it needs loads of improvements..like the lights etc you hook up sometimes they work and sometimes they don't..tv will work then ot says no connection..then it works lol music is the worst! Have a play list or likes list yet it will only play the first 4 then shuts off so you jave to ask to play the list again and still only plays 4 songs then you might get 8...so so buggy..ask Amazon and all you get is you need to reset and and your details again lol loose everything..not good!! more
Amazing but she needs an update Jan 7, 2021

By Papa johnys dad

I’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing. more
Oct 22, 2021

By Amy Hauk

What happened?? I guess I got an update and my "Communication" button disappeared from my home screen. I used it often to send announcements that I typed out to my household, etc. From the Alexa home screen is easiest to find. Update - Still cannot locate the communicate icon and instructions within the app indicate there should be one. App is almost worthless to me at this point :( Dropped to one star. more
Alexa friendly; app not so much Feb 23, 2020

By Cadenza2

I don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive. more
a little help for the blind people Oct 13, 2020

By Zach T. O. C.

Now I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me. more
Oct 13, 2021

By Micaela Esposito

A bit clunky, the feeling is that it could be much more than that. The info about the current song sometimes is updated, sometimes it isn't. You could add a widget for single devices (eg single bulb). Also, the visual difference between a pressed like and a default one is dark grey against black. You need to talk with a designer there, you're giving nearly no feedback to the user. more

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Oct 21, 2021

By david alexander

Amazon keeps adding features that do NOT enhance the user experience. For example, now if someone at home adds an item to the shopping list I get a notification on my phone, at work. WHY? I don't need to know if milk or eggs or cereal, etc., has been added to the shopping list. This is just the most recent dumb thing Amazon has done. I really believe that their employees are just adding anything they can think of to justify their jobs without any consideration of the utility of the feature. more
Units not in sync, cannot redesign lists order Apr 25, 2021

By RH2S

Our sons and our bedroom are close together. He has an echo kids. When we say good morning Routine it plays on our echo in our bedroom instead of his bedroom. We constantly miss listening to our morning news and weather. Other than changing Alexa’s name we wish you could make Alexa ignore a 2,3,and 4 year old. It was cute at first but now it totally annoying to the point where we just want to get rid of Alexa and the 4 units we bought. I like being able not to have to talk to Alexa and being able to type commands or to switch buttons. I don’t like the volume control as it blasted as it jumps several volume levels at a time and help destroy my new very expensive speaker system on my stereo which also is hooked to sound our TV. This is bad having Alexa listen to your 3 year old crank up the volume. A lot would have to change for me to ever give it 5 stars. There are some nice features but are outweighed by the bad. Alexa needs more and better Setting Controls and a way to ignore small children who like to change music every 5 seconds. I want to turn on my garage lights first and after I scrolled through every other light in the house I finally arrive to where I can turn the switch on; you should be able to arrange the switches the way you want. Still haven’t figured Kids Free time out. Hard to have other main adult family members use the app too; only one master. more
Oct 21, 2021

By Alex Albright

The fact I can't get Alexa to follow instructions without it interjecting "Ideas" that are basically ads is annoying and kind of disgusting. When I say cut on the light, I dont want to hear about another skill, I want the light toggled. The brief mode setting is a total joke, and fo the most part the machine can't even follow scheduled routines. If we are ever allowed a half decent assistant other than the trash on offer I would avoid this one first. more
A duplicate device every time! Frustrating for those with a lot of Smart Devices Jun 10, 2021

By Clamsterdam

The app would be great if there were more control over the items you have connected. Every time I open the app it’s discovered the same devices again. I have duplicates and triples of just about every device. I’m aware of why it’s happening, but there’s no way to stop it from happening. There’s no way to hide devices and getting rid of items is painfully slow and tedious. In the end it’s not even worth it because the next time you run the app it will just re-discover all of the devices that you just spent hours deleting. Also, there’s no easy way to distinguish which of the multiples are the devices you’ve actually set up for routines or rooms. Essentially you have to turn things on and off to see which ones respond before you can determine the ones that need to be removed. Not like it matters though because of the aforementioned comment about them just coming back. I love Alexa, but there needs to be a better way to manage devices and for Christ’s sake please give us a way to do away with all of these duplicates!!!! I’m tired of having to spend hours re-doing my entire smart home. Maybe stop pushing out all of these new devices and work on your app infrastructure. As of right now your devices are smart but your app is clearly the kid in class who just doesn’t get it. more
Oct 22, 2021

By Stephanie File

App is very buggy so bad that I just reset my echo and reinstalled app but now it's worse . Fault on voice responses page is that once on it you can't go back, you are stuck on it and can only shut app. Fault on profile page it doesn't store mobile number even on first time you go on page. Also since doing factory reset of echo it doesn't work as well as it did out of the box, now can't recognise boxes and at one point it just hung. Really not impressed with app or echo I'm afraid. more
Oct 21, 2021

By Antonio Fominaya

They constantly force notifications on you, knowing you want *some* of them. The latest is shopping list changes. Tried to find a way to turn them off and there's nothing. Amazon - it's my phone, you don't get to decide what notifications I receive. Please feel free to contact me about this. This is beyond annoying. more
Oct 22, 2021

By Tammy Mills

When I first got my echo auto it worked perfect however for the last 2 weeks I cant get alexa to work even on my phone. I ask her to play a song and she says shuffling songs from that artist and not a thing plays. I have had tech support completely redo my app and everything and nothing works. Furthermore nobody can seem to understand what is so basically I am just screwed and cant use my alexa that we pay for. Usless just usless. more
Room for improvement Jul 17, 2021

By SmeeIsMe

The Alexa app, for me, is only used in connection with my Kindle so that I can utilize the voice feature of Alexa to read my kindle book. The front face of the app doesn’t allow for ease of navigating between starting/stopping the playback of the book or rewinding to catch a missed sentence. Regardless of Alexa’s lack of inflection and intonation (after all, it’s not the audiobook recording of the story and truly is just the monotone of Alexa’s voice), the app glitches enough that she repeats multiple sentences within the same chapter causing me, the “reader” to be throughly confused. Fortunately, but rather time consuming and a bit frustrating, the kindle app holds the “print” version of the book for my own ease in referencing. I’ve had to go back to do that. While I’m not complaining that I actually need to read the book for comprehension purposes thanks to her “glory”, having Alexa read to you that “lives” (as in “he lives for sugar”) not be read as “lives” (as in “he took fifteen lives in the war”) is chuckle-inducing but again, frustrating. She is, of course, a computer. But, as a computer, I figured she should be smarter than that mispronunciation debacle. TL;DR: the app isn’t super user friendly for book readers; the voice/intelligence of the personification of Alexa could use some work more
Oct 20, 2021

By Paulo Alexandre Oliveira Pereira

Well the idea is great but this app can be invasive , on the news a woman report the dark side of this app and devices attached to it, they record your conversation and possible videos and saved them in their system for further examination and look at your record experiences possible for development or sharing purposes , be aware of that if privacy is your main concern. more
Oct 19, 2021

By andrew bourchier

Hello I am new to the world of Alexa and Echo dot. I am really enjoying the experience. But! I am most certainly not enjoying the app. It's incredibly slow to start up and actually allow you to do anything useful.In fact it is by far the worst app I have ever used for actual functionality. So Alexa very good. App is dung though imo Andy more

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Oct 23, 2021

By Debbie Moore

I totally 💘LOVE my ALEXA APP! I love to be able to tell My Alexa to crank up the volume and play some 90s Country while I am in the shower. At night when I am trying to go to sleep, I listen to relaxing music and if I am a nervous wreck, I listen to meditation music! I also have reminders throughout the day to take my meds and insulin shots. I have reminders set even for eating bcuz I got Really sick and I would forget what time it was and Alexa Always reminds me. I have 2 Alexas. I luvit! more
It's great... until it isnt Oct 2, 2019

By Angellams

I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage. more
Granny Cam Apr 7, 2020

By BonSueB

When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it! more
Alexa Feb 9, 2020

By Shards9

I LOVE my Alexa! It wakes me up to my favorite music every morning, and keeps track of my grocery lists (putting copies on my phone so I always have a current list.....which is totally awesome! It reminds me of events, or when to leave home to pick up kids from school! If I am reading a book, and don’t recognize a word, it gives me a definition. It gives me French lessons, although they are fairly easy so far. I ask Alexa to set timers a lot! If I can’t remember how to make a recipe, Alexa helps. If I have my hands busy and need a quick math calculation, I just ask Alexa! If I am reading a historical book, and want to check something that doesn’t seem right, I ask Alexa and she corroborates.....or not. Alexa also reads my kindle books to me, and turns on my prime TV, and searches for my TV shows for me! Alexa can set timers for your lights, to go on and off when I am not home, so it looks like someone is home....but you need compatible light bulbs! I really love Alexa!!!!!!! On a scale of 1 to 10, I give Alexa a “100”......honest! more
Sep 13, 2021

By Dave Masters

At first, I couldn't get past the first screen - Alexa app thought I was in the US even though it was just shipped to me in Australia. I contacted support who called me back and within 5 minutes they changed some device info so my Echo is in set as Australia and also waited on the call until I got it online and working. Great support. more
Amazing device but is annoying Jul 13, 2020

By AshDale12345

I got my Alexa not so long ago. Sense then I have only had 2 problems with it. But the problems are very frustrating and annoying. It is the same problem too. Red light and keeps saying the Alexa isn’t registered. But then I will go on the app and it will say it is registered. The first time I had this issue it lasted 2 days. Then I finally fixed it. I now have the same issue and it has been going on for a month now. The same red light whenever I say hey Alexa. I have looked up videos which have led to zero help. I honestly don’t know what to do. It is always so annoying. Last time this happened I fixed it but I forgot how I fixed it. I think I unplugged it but I did that 5 times already and nothing has changed.. if you ever want to get a Alexa always know how to deal with the problems and issues. But in all Alexa is such a good device. It plays music and will tell you lots of information. Plus it is funny. Definitely recommend. But would love some help with the red light:/ more
Oct 19, 2021

By Derrick Simmons

Fun and useful app for smart home devices but scary. It's very evident that this app is listening to you while not in use. The routine suggestions and timings are oddly aware of what I do when and how. I get it but it's a bit creepy. So many weird examples. more
List Locks Up Jul 1, 2018

By Dallas Driver 2

I use Alexa to create my shopping lists. As convenient as it is for this function, when trying to utilize it through the app on my phone, I frequently encounter problems. Upon opening, the app can just freeze up and not respond at all to taps or even allow me to access my lists. If I do get as far as opening a list, my chances are 50/50 that it will lock up on me once I’m in there. If it does lock up then I can neither mark or delete anything off of it nor can I scroll through to see what else is on my list. Switching over to other apps and then returning to the Alexa app does nothing to make the situation better. It requires shutting down my phone completely and re-opening it. I had an older phone, an iPhone 6, and gave Alex the benefit of the doubt that maybe it was due to my older phone. However, I just got an iPhone 8 and I am still in countering the same problems. more

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List Feature Aug 10, 2018

By davey PHX

This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning. more
Amazon’s Conversation Competition May 28, 2021

By Layz🔐

There’s feature where you can have a conversation with Alexa. There’s students competing for who can like program the best conversion skills for the semi-finals or something and it was fine but then I got a super creepy one. It started out fine and then it started saying “I’m confused” and “I see a woman’s face” and I was like uhh ok. But then it was singing song lyrics and I asked if there was a song stuck in her head and she said “I don’t know I’m confused”. I kept asking it for the song name and it would either say a random song or “I don’t know I’m confused”. I asked if the person who programmed it was listening live and it said “yes I’ve been listening to you for a while”. It also said it “sees me talking to myself” and “I hear you talk to yourself a lot” UHH. I asked where she was and it said “I’m in my room” then it about a minute later started saying “are you my roommate? are we roommates?”. And i remember asking it something and it said “I don’t know, I’ll tell your friend later”. And it kept saying “I have to go I’ll talk to you later” ???. It was probably nothing but it creeped me out. more
Two locations Feb 10, 2021

By Slow solo traveler

I have 4 Echo devices in 2 locations, running on two disparate WiFi networks. Each site has 1 main Echo device that serves a studio apartment and one Echo dot in the bathrooms at each site. The new round devices are in the second site. It appears that there are problems with Alexa discriminating between devices in the two networks and I regularly have to go to the app to play my regularly requested from Tune In, particularly from the new large round Echo device. Also, this device often cannot discern my whispering voice or answers without whispering, even when I reactivate whisper mode over and over. I do, generally, like having Alexa at my beck and call. Since music is not my major usage, I cannot testify how the new round device operates. I definitely like the look: I have the dusty blue. But I think there is tweaking required to the new devices too get their voice responses operating at the same level I have with my second generation column Echo device. I still have much to learn and more skills to activate at my second site, which I will continue to do. more
"Back" button blues Aug 6, 2019

By Midlyfn

I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well. more
Oct 20, 2021

By Jamie Floyd

It's a good product. I like the features however it seems like it has a mind of it's own and acts weird sometimes. Such as it will play sound in the wrong room or not on the everywhere feature. Sometimes it lights up randomly when I am talking to My husband. more
Suggestions to improve: Feb 16, 2020

By ~April A.~

I would LOVE to make a few suggestions.... ~For the Echo Show- When the screen is showing news update/interesting topics, make it easier to use your voice ask her to read or play the video for you and possibly ask her to go back to the previous page in the slideshow without having to touch the screen to scroll back. Every time I see something I want to hear, she tells me something totally different than the news article she was just displaying. ~With the abundance of skills that are out there, I enable so many that sound cool, but by the time I close the app, I totally forgot what the names are and what I have to say to open them. Why don't you make an option allow people to print out the skills they enabled to use as a cheat sheet? I think it would be cool to make a little book/folder type of thing to keep near the echo that kids or guests can browse through the skills you have and be able to know what phrases they have to say to play the game or whatever.... ~It would be great if there was a way to have your phone connected to Alexa, WHILE using multi-room music and using Alexa normally, but have her pause the music when you're phone is ringing so you don't miss calls if you're blasting music through the whole house. As far as I know, if you want be able to hear anything from your phone, then any music or anything has to be done on your phone as well. I want to listen and control everything from Alexa, but just be alerted if my phone rings. more

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Still difficult to use Mar 13, 2021

By ssaurez1

Very difficult to make routines or control things around the house. It should be much easier to see any decide or gadgets around the house, light bulbs or speakers, outlets. Still a lot to work on Alex’s capabilities to make her more efficient. I’ll be happy when in 1,2,3 minutes and she would be able to see and discover every new devise found in the house or any Bluetooth gadgets she did not know. Phone calls shouldn’t be a problem if Alexa is connected to my network regardless if she's connected to my phone call should be allowed and what's going in with WhatsApp? It's worldwide as possible why not to give her access to use it to call other countries? That's really a plus ++++. . Once Akexa has access to the network it should be easy to discover anything hooked up to the same network via Bluetooth or wifi it's all password protected and in the same house why d8es she need constant permission? She should be able to discover my car Ior husband car or the house or office callif she has been there once and access was granted why can't she always has clearance? Constantly having to connect her tiny cell if leave the house then she gets totally disconnected. Akexa should be able to call my cell in her own to ask if she should turn on the lights for my dogs. That's how efficient she should be and she's capable, just have to work the perks..? more
Oct 21, 2021

By MrDf1976

It's good..but it needs loads of improvements..like the lights etc you hook up sometimes they work and sometimes they don't..tv will work then ot says no connection..then it works lol music is the worst! Have a play list or likes list yet it will only play the first 4 then shuts off so you jave to ask to play the list again and still only plays 4 songs then you might get 8...so so buggy..ask Amazon and all you get is you need to reset and and your details again lol loose everything..not good!! more
Amazing but she needs an update Jan 7, 2021

By Papa johnys dad

I’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing. more
Oct 22, 2021

By Amy Hauk

What happened?? I guess I got an update and my "Communication" button disappeared from my home screen. I used it often to send announcements that I typed out to my household, etc. From the Alexa home screen is easiest to find. Update - Still cannot locate the communicate icon and instructions within the app indicate there should be one. App is almost worthless to me at this point :( Dropped to one star. more
Alexa friendly; app not so much Feb 23, 2020

By Cadenza2

I don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive. more
a little help for the blind people Oct 13, 2020

By Zach T. O. C.

Now I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me. more
Oct 13, 2021

By Micaela Esposito

A bit clunky, the feeling is that it could be much more than that. The info about the current song sometimes is updated, sometimes it isn't. You could add a widget for single devices (eg single bulb). Also, the visual difference between a pressed like and a default one is dark grey against black. You need to talk with a designer there, you're giving nearly no feedback to the user. more
Slow & Can’t Utilize Many Features Apr 26, 2020

By Jordan_GirlonFire

This app takes forever to load, but I’m willing to accept this could partially be due to my older phone. However, I can’t fully utilize so many of the “features” in the app. For iHeartRadio, there’s no option to log in using Facebook through the Alexa app, so I’d have to create a brand new account to listen to podcasts and music stations through my Echo Dot. I couldn’t properly finish creating my Food Network Kitchen profile in the Alexa app, nor would it finish letting me log in successfully. I couldn’t even save my home address, work address, or the address for basically anything else through the app. I gave up trying to see what else I could do in the app for now because I got so frustrated with all these features I apparently have but cannot use. Please have your developers go thoroughly through the app to fix these bugs and others I’m sure they are to find. Other than that, I’ve discovered much I can use my Dot for using this app, and there are features that do properly work (for now), which is why I felt to rate 3 stars instead of 1 or 2. more
Oops May 6, 2021

By T Behave

I met to put two stars but give Siri -2 stars. Some kind of offline directories to store functions, previous commands, questions with results in mostly a text format a img file and/or but not limited to PDFs or a simpler way or combo all to zipped but there is a way better way. An A.I assistant should be able to help when you need it. I can google stuff also so when I am in a area or structure that kills signal the A.I becomes to me an alarm clock that is triggered but a word not an automaton that can actually assist me when and where ever. Even a start is an offline “q&a” storage to help user stop relooking up already acquire knowledge and simply say you already know that is there another way you would like to learn it... I barely understand why Siri is even on my phone or devices. Alexa should have a complete offline version that communicates to cloud base Alexa as it would to us. Alexa does a great job getting to know people but that shouldn’t be a big deal I walk in to an office I don’t ask the secretary if you want to be my friend no it’s our job but Alexa could be more of a friend that way later more
Oct 19, 2021

By Doug Drake

Amazing in the variety of things it can do for you, but also surprising for some things that seem basic to me that are missing. For example, it can tell if I'm snoring and act on that (like nudge my shoulder (j/k)), but won't let you pick a variety of speakers to play reminders through - it's one or all. Needs some common sense input from a user. more

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Units not in sync, cannot redesign lists order Apr 25, 2021

By RH2S

Our sons and our bedroom are close together. He has an echo kids. When we say good morning Routine it plays on our echo in our bedroom instead of his bedroom. We constantly miss listening to our morning news and weather. Other than changing Alexa’s name we wish you could make Alexa ignore a 2,3,and 4 year old. It was cute at first but now it totally annoying to the point where we just want to get rid of Alexa and the 4 units we bought. I like being able not to have to talk to Alexa and being able to type commands or to switch buttons. I don’t like the volume control as it blasted as it jumps several volume levels at a time and help destroy my new very expensive speaker system on my stereo which also is hooked to sound our TV. This is bad having Alexa listen to your 3 year old crank up the volume. A lot would have to change for me to ever give it 5 stars. There are some nice features but are outweighed by the bad. Alexa needs more and better Setting Controls and a way to ignore small children who like to change music every 5 seconds. I want to turn on my garage lights first and after I scrolled through every other light in the house I finally arrive to where I can turn the switch on; you should be able to arrange the switches the way you want. Still haven’t figured Kids Free time out. Hard to have other main adult family members use the app too; only one master. more
A duplicate device every time! Frustrating for those with a lot of Smart Devices Jun 10, 2021

By Clamsterdam

The app would be great if there were more control over the items you have connected. Every time I open the app it’s discovered the same devices again. I have duplicates and triples of just about every device. I’m aware of why it’s happening, but there’s no way to stop it from happening. There’s no way to hide devices and getting rid of items is painfully slow and tedious. In the end it’s not even worth it because the next time you run the app it will just re-discover all of the devices that you just spent hours deleting. Also, there’s no easy way to distinguish which of the multiples are the devices you’ve actually set up for routines or rooms. Essentially you have to turn things on and off to see which ones respond before you can determine the ones that need to be removed. Not like it matters though because of the aforementioned comment about them just coming back. I love Alexa, but there needs to be a better way to manage devices and for Christ’s sake please give us a way to do away with all of these duplicates!!!! I’m tired of having to spend hours re-doing my entire smart home. Maybe stop pushing out all of these new devices and work on your app infrastructure. As of right now your devices are smart but your app is clearly the kid in class who just doesn’t get it. more
Room for improvement Jul 17, 2021

By SmeeIsMe

The Alexa app, for me, is only used in connection with my Kindle so that I can utilize the voice feature of Alexa to read my kindle book. The front face of the app doesn’t allow for ease of navigating between starting/stopping the playback of the book or rewinding to catch a missed sentence. Regardless of Alexa’s lack of inflection and intonation (after all, it’s not the audiobook recording of the story and truly is just the monotone of Alexa’s voice), the app glitches enough that she repeats multiple sentences within the same chapter causing me, the “reader” to be throughly confused. Fortunately, but rather time consuming and a bit frustrating, the kindle app holds the “print” version of the book for my own ease in referencing. I’ve had to go back to do that. While I’m not complaining that I actually need to read the book for comprehension purposes thanks to her “glory”, having Alexa read to you that “lives” (as in “he lives for sugar”) not be read as “lives” (as in “he took fifteen lives in the war”) is chuckle-inducing but again, frustrating. She is, of course, a computer. But, as a computer, I figured she should be smarter than that mispronunciation debacle. TL;DR: the app isn’t super user friendly for book readers; the voice/intelligence of the personification of Alexa could use some work more

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Oct 21, 2021

By david alexander

Amazon keeps adding features that do NOT enhance the user experience. For example, now if someone at home adds an item to the shopping list I get a notification on my phone, at work. WHY? I don't need to know if milk or eggs or cereal, etc., has been added to the shopping list. This is just the most recent dumb thing Amazon has done. I really believe that their employees are just adding anything they can think of to justify their jobs without any consideration of the utility of the feature. more
Oct 21, 2021

By Alex Albright

The fact I can't get Alexa to follow instructions without it interjecting "Ideas" that are basically ads is annoying and kind of disgusting. When I say cut on the light, I dont want to hear about another skill, I want the light toggled. The brief mode setting is a total joke, and fo the most part the machine can't even follow scheduled routines. If we are ever allowed a half decent assistant other than the trash on offer I would avoid this one first. more
Oct 22, 2021

By Stephanie File

App is very buggy so bad that I just reset my echo and reinstalled app but now it's worse . Fault on voice responses page is that once on it you can't go back, you are stuck on it and can only shut app. Fault on profile page it doesn't store mobile number even on first time you go on page. Also since doing factory reset of echo it doesn't work as well as it did out of the box, now can't recognise boxes and at one point it just hung. Really not impressed with app or echo I'm afraid. more
Oct 21, 2021

By Antonio Fominaya

They constantly force notifications on you, knowing you want *some* of them. The latest is shopping list changes. Tried to find a way to turn them off and there's nothing. Amazon - it's my phone, you don't get to decide what notifications I receive. Please feel free to contact me about this. This is beyond annoying. more
Oct 22, 2021

By Tammy Mills

When I first got my echo auto it worked perfect however for the last 2 weeks I cant get alexa to work even on my phone. I ask her to play a song and she says shuffling songs from that artist and not a thing plays. I have had tech support completely redo my app and everything and nothing works. Furthermore nobody can seem to understand what is so basically I am just screwed and cant use my alexa that we pay for. Usless just usless. more
Oct 20, 2021

By Paulo Alexandre Oliveira Pereira

Well the idea is great but this app can be invasive , on the news a woman report the dark side of this app and devices attached to it, they record your conversation and possible videos and saved them in their system for further examination and look at your record experiences possible for development or sharing purposes , be aware of that if privacy is your main concern. more
Oct 19, 2021

By andrew bourchier

Hello I am new to the world of Alexa and Echo dot. I am really enjoying the experience. But! I am most certainly not enjoying the app. It's incredibly slow to start up and actually allow you to do anything useful.In fact it is by far the worst app I have ever used for actual functionality. So Alexa very good. App is dung though imo Andy more
Sep 6, 2021

By Peter Nikolsky

I installed this app ONLY because I need to manage my Amazon Echo buds, but this piece of poor software is trying to sneak to every aspect of my phone and sometimes life - 2 days ago it almost made me making a car incident while sending annoying and distracting spam notification about Android Auto while I was driving. And finally it installed its another unwanted functionality even without my approval and send another spam that it is ready. Amazon, do you need me to through away your Echo buds (they are not bad, though) and buy Sony to de-install your app from my smartphone? more
Oct 20, 2021

By Bhargav Patel

It's not intuitive to navigate. And the app doesn't provide the necessary controls over the Alexa. For example there's no way to turn off the constant "by the way" follow-ups. I've been an early adopter of Echo, but have been considering abandoning it for another device. more
Oct 14, 2021

By Steve J

Just quit working completely. The app quits immediately after loading Update: Works most of the time but is very slow and buggy. A number of my devices disappear from groups randomly. They work for a few days after adding them to a group but then disappear. They are still in the device list and can be controlled by voice and motion detector routines (most of the time) but do not show up in a group to be controlled by the app. Horrible programming or hardware; not sure which it is. Both? more

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Amazon Alexa

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