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Amazon Alexa

Amazon Alexa

Amazon Mobile LLC

ALWAYS READY, CONNECTED, AND FAST. Just ask.

4.6 Ratings 3M+ Reviews 50M+ Downloads

Ratings & Reviews

4.6
3.0M+ Ratings
  1. 5
    81+%
  2. 4
    10+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    4+%
Write a Review
  • List feature a problem - updated Aug 8, 2018

    By RecycledGum
    ****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
    more
  • Apr 14, 2021

    By Tim Branthoover
    I only used the app to set up the echo device. I can't speak to the app as I'm not going to use it... However, This Echo device has been put through a lot. I just received it from my roommate who revived after she received it from a friend of mine 3 years ago who was given to them from their friend who left it out in the rain, leaving it for dead, now I have it. I'm going to use it with my Amazon business account. It's a trooper.
    more
  • Alexa Sleep Sounds. Nov 29, 2019

    By Sunnie327
    I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
    more
  • Apr 16, 2021

    By Clare Smith
    I've been using this app for several years ever since we got the echo show. It works okay and does what it's supposed to. My biggest frustration is the inability to move items between shopping lists. It would be so easy to put everything in one list, then when I'm ready to go to the store move milk from shopping to Fry's and puppy food from shopping to Petco as I decide where I'm going to buy it. I've seen it mentioned on several boards so I'm not the only one that would like it.
    more
  • Still difficult to use Mar 13, 2021

    By ssaurez1
    Very difficult to make routines or control things around the house. It should be much easier to see any decide or gadgets around the house, light bulbs or speakers, outlets. Still a lot to work on Alex’s capabilities to make her more efficient. I’ll be happy when in 1,2,3 minutes and she would be able to see and discover every new devise found in the house or any Bluetooth gadgets she did not know. Phone calls shouldn’t be a problem if Alexa is connected to my network regardless if she's connected to my phone call should be allowed and what's going in with WhatsApp? It's worldwide as possible why not to give her access to use it to call other countries? That's really a plus ++++. . Once Akexa has access to the network it should be easy to discover anything hooked up to the same network via Bluetooth or wifi it's all password protected and in the same house why d8es she need constant permission? She should be able to discover my car Ior husband car or the house or office callif she has been there once and access was granted why can't she always has clearance? Constantly having to connect her tiny cell if leave the house then she gets totally disconnected. Akexa should be able to call my cell in her own to ask if she should turn on the lights for my dogs. That's how efficient she should be and she's capable, just have to work the perks..?
    more
  • Apr 13, 2021

    By Taneshia Bennett
    I really love the app but some times Alexa doesn't do what we ask her she'll do something else. Also she won't update my reminders. There are a lot of great things offered such as playing music in multiple rooms at the same time, or listening to sleep sounds at night. My kiddos have kid shows on their devicd, and It also allows us to talk through out the house with out yelling.How I wouldn't want this device to be connected to my front door or garage because she struggles with basic commands.
    more
  • Apr 11, 2021

    By Ace Rimmer
    I can download it and install from playstore, go to enter log in and pass then it says 'An unexpected error has occurred. Please try signing in again. If the problem persists, contact Amazon Customer Service'. So close the app and reload, and this just keeps coming up. Tried clearing cache and data on app, same thing happens, also when uninstalling and reinstalling.
    more
  • Apr 14, 2021

    By Jeremy Davis
    I no longer have the ability to use the drop-in feature or make announcements an my Alexa devices. The app will not even let me set up my voice profile. I constantly have an error under the Communications line in device settings the states "network error- tap to retry. I have spent hours on chats and phone conversations with Amazon support and they eventually just stop replying back because they have no idea how to fix the issue. The app has become junk!
    more
  • Great in concept, but limited and rarely works correctly Sep 25, 2020

    By Jala Peño
    The main reasons to utilize Alexa in your life are to make life easier and the “cool factor”. Unfortunately, it makes life easier about 25% of the time and the other 75% of the time, it doesn’t work correctly and I spend this time trying to troubleshoot all of its flaws. In other words, it actually takes much more time and effort fixing all the problems than the efficiency it provides during the times it sometimes works as advertised. Side note, to provide a reference of validity: I’m an intermediate expert at smart home systems with about 60 different smart devices tested in my home and currently running and tested about 45 different routines. I have the best WiFi plan offered in my area plus a $500 WiFi booster - so the WiFi connections are solid. I point this out because I understand WiFi connectivity issues are probably the biggest problem with most people’s smart home systems. But for me, the issues and my rating/review are due to the products and the technical faults and limitations of Alexa software. Still, I’m hopeful they will get resolved eventually.
    more
  • Too slow and old setup Oct 4, 2018

    By Jfftjbloccb
    I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
    more

No reviews available

  • List feature a problem - updated Aug 8, 2018

    By RecycledGum
    ****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
    more
  • Apr 14, 2021

    By Tim Branthoover
    I only used the app to set up the echo device. I can't speak to the app as I'm not going to use it... However, This Echo device has been put through a lot. I just received it from my roommate who revived after she received it from a friend of mine 3 years ago who was given to them from their friend who left it out in the rain, leaving it for dead, now I have it. I'm going to use it with my Amazon business account. It's a trooper.
    more
  • Alexa Sleep Sounds. Nov 29, 2019

    By Sunnie327
    I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
    more
  • Why you need an Alexa Show Feb 8, 2020

    By uofmorioles
    Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
    more
  • Apr 12, 2021

    By Pete Duffy
    We find alexa a very useful addition to the household, apart from being able to listen to any genre of music any time of the day we use it for our shopping list, to do list and listing those things you suddenly remember to look up on Google then later when you sit down you've forgotten what it was you were going to look up - (it's our age)
    more
  • List Feature Aug 10, 2018

    By davey PHX
    This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
    more
  • Apr 9, 2021

    By Tyler Robinson
    Bit of a slow interface, but everything is accessible. Minor annoyances like 'changes saved' notifications blocking UI elements and not having app controls to perform tasks easily performed by voice commands (e.g. having to ask Alexa to set all smartbulbs in a group to the same color rather than doing so within the app). Also finicky dealing with multiple homes set up under the same account. Beyond those things, app performs very well.
    more
  • Two locations Feb 10, 2021

    By Slow solo traveler
    I have 4 Echo devices in 2 locations, running on two disparate WiFi networks. Each site has 1 main Echo device that serves a studio apartment and one Echo dot in the bathrooms at each site. The new round devices are in the second site. It appears that there are problems with Alexa discriminating between devices in the two networks and I regularly have to go to the app to play my regularly requested from Tune In, particularly from the new large round Echo device. Also, this device often cannot discern my whispering voice or answers without whispering, even when I reactivate whisper mode over and over. I do, generally, like having Alexa at my beck and call. Since music is not my major usage, I cannot testify how the new round device operates. I definitely like the look: I have the dusty blue. But I think there is tweaking required to the new devices too get their voice responses operating at the same level I have with my second generation column Echo device. I still have much to learn and more skills to activate at my second site, which I will continue to do.
    more
  • "Back" button blues Aug 6, 2019

    By Midlyfn
    I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well.
    more
  • Suggestions to improve: Feb 16, 2020

    By ~April A.~
    I would LOVE to make a few suggestions.... ~For the Echo Show- When the screen is showing news update/interesting topics, make it easier to use your voice ask her to read or play the video for you and possibly ask her to go back to the previous page in the slideshow without having to touch the screen to scroll back. Every time I see something I want to hear, she tells me something totally different than the news article she was just displaying. ~With the abundance of skills that are out there, I enable so many that sound cool, but by the time I close the app, I totally forgot what the names are and what I have to say to open them. Why don't you make an option allow people to print out the skills they enabled to use as a cheat sheet? I think it would be cool to make a little book/folder type of thing to keep near the echo that kids or guests can browse through the skills you have and be able to know what phrases they have to say to play the game or whatever.... ~It would be great if there was a way to have your phone connected to Alexa, WHILE using multi-room music and using Alexa normally, but have her pause the music when you're phone is ringing so you don't miss calls if you're blasting music through the whole house. As far as I know, if you want be able to hear anything from your phone, then any music or anything has to be done on your phone as well. I want to listen and control everything from Alexa, but just be alerted if my phone rings.
    more
  • Apr 16, 2021

    By Clare Smith
    I've been using this app for several years ever since we got the echo show. It works okay and does what it's supposed to. My biggest frustration is the inability to move items between shopping lists. It would be so easy to put everything in one list, then when I'm ready to go to the store move milk from shopping to Fry's and puppy food from shopping to Petco as I decide where I'm going to buy it. I've seen it mentioned on several boards so I'm not the only one that would like it.
    more
  • Still difficult to use Mar 13, 2021

    By ssaurez1
    Very difficult to make routines or control things around the house. It should be much easier to see any decide or gadgets around the house, light bulbs or speakers, outlets. Still a lot to work on Alex’s capabilities to make her more efficient. I’ll be happy when in 1,2,3 minutes and she would be able to see and discover every new devise found in the house or any Bluetooth gadgets she did not know. Phone calls shouldn’t be a problem if Alexa is connected to my network regardless if she's connected to my phone call should be allowed and what's going in with WhatsApp? It's worldwide as possible why not to give her access to use it to call other countries? That's really a plus ++++. . Once Akexa has access to the network it should be easy to discover anything hooked up to the same network via Bluetooth or wifi it's all password protected and in the same house why d8es she need constant permission? She should be able to discover my car Ior husband car or the house or office callif she has been there once and access was granted why can't she always has clearance? Constantly having to connect her tiny cell if leave the house then she gets totally disconnected. Akexa should be able to call my cell in her own to ask if she should turn on the lights for my dogs. That's how efficient she should be and she's capable, just have to work the perks..?
    more
  • Apr 15, 2021

    By Mickey Mousec
    This app is a nightmare to configure and use, the UI is all over the place with settings randomly strewn across multiple screens. It doesn't integrate with Amazons music app, which is bizarre. The entire thing is unintuitive. 3 stars because it does work, albeit after much prating about and you don't really need to use it after your echoes/shows are set up (unless you want to choose a podcast, there's no UI on the show for this which is a pain). Voice activation is fine but the UI needs work.
    more
  • Apr 15, 2021

    By Bram Harris
    Whilst Alexa has become indispensable, the app falls short. It is buggy and EXTREMELY slow, to the point of annoying frustration. I would expect much more from Amazon. Duplicate device definitions created on discovery, often have to run discovery multiple times to find a device, and did I mention EXTREMELY slow. There have been complaints about the slowness online for years, but it is still a major issue.
    more
  • Amazing but she needs an update Jan 7, 2021

    By Papa johnys dad
    I’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing.
    more
  • Apr 13, 2021

    By Taneshia Bennett
    I really love the app but some times Alexa doesn't do what we ask her she'll do something else. Also she won't update my reminders. There are a lot of great things offered such as playing music in multiple rooms at the same time, or listening to sleep sounds at night. My kiddos have kid shows on their devicd, and It also allows us to talk through out the house with out yelling.How I wouldn't want this device to be connected to my front door or garage because she struggles with basic commands.
    more
  • Great in concept, but limited and rarely works correctly Sep 25, 2020

    By Jala Peño
    The main reasons to utilize Alexa in your life are to make life easier and the “cool factor”. Unfortunately, it makes life easier about 25% of the time and the other 75% of the time, it doesn’t work correctly and I spend this time trying to troubleshoot all of its flaws. In other words, it actually takes much more time and effort fixing all the problems than the efficiency it provides during the times it sometimes works as advertised. Side note, to provide a reference of validity: I’m an intermediate expert at smart home systems with about 60 different smart devices tested in my home and currently running and tested about 45 different routines. I have the best WiFi plan offered in my area plus a $500 WiFi booster - so the WiFi connections are solid. I point this out because I understand WiFi connectivity issues are probably the biggest problem with most people’s smart home systems. But for me, the issues and my rating/review are due to the products and the technical faults and limitations of Alexa software. Still, I’m hopeful they will get resolved eventually.
    more
  • Apr 11, 2021

    By Ace Rimmer
    I can download it and install from playstore, go to enter log in and pass then it says 'An unexpected error has occurred. Please try signing in again. If the problem persists, contact Amazon Customer Service'. So close the app and reload, and this just keeps coming up. Tried clearing cache and data on app, same thing happens, also when uninstalling and reinstalling.
    more
  • Apr 14, 2021

    By Jeremy Davis
    I no longer have the ability to use the drop-in feature or make announcements an my Alexa devices. The app will not even let me set up my voice profile. I constantly have an error under the Communications line in device settings the states "network error- tap to retry. I have spent hours on chats and phone conversations with Amazon support and they eventually just stop replying back because they have no idea how to fix the issue. The app has become junk!
    more
  • Too slow and old setup Oct 4, 2018

    By Jfftjbloccb
    I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
    more

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