Amazon Alexa

Amazon Alexa

Amazon Mobile LLC

ALWAYS READY, CONNECTED, AND FAST. Just ask.

4.6 Ratings 5M+ Reviews 50M+ Downloads

Ratings & Reviews

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  • May 25, 2022

    By Melonie Gonzalez
    Frustrating that the Home Page can't be customized. App functions well, so no complaints there. Just wish I could open it, and see all my lists and notes on the Home Page rather than have to open lists and notes... may sound trivial but being able to customize an app such as this should be an option.... just seems so basic.
  • Why you need an Alexa Show Feb 8, 2020

    By uofmorioles
    Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
  • May 22, 2022

    By C. A.
    I listen to Audible primarily through Alexa. I used to open Alexa, press audible, and designate where it would play. Not anymore, I have to touch the play button twice. I have an Ultra 22. This app would get more stars, but the changes to the homepage are continuous and without any real improvement, only more "Things to Try." Meh! It could be great.
  • Amazing but she needs an update Jan 7, 2021

    By Papa johnys dad
    I’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing.
  • May 16, 2022

    By Ryno
    There's too much jammed into too little space. I think they need to walk back a few steps; feels as if they are doing too much and cramming things in, a lot being silly/unnecessary. Please focus on things that actually matter and improve them, instead of spreading thin and making it worse. Navigation and interface should be much better for a top of the line tech service. Also, what's the point of voice recog if other people can still command it? Hire me so I can improve it! Great ideas here!
  • Granny Cam Apr 7, 2020

    By BonSueB
    When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!
  • List Feature Aug 10, 2018

    By davey PHX
    This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
  • Mar 24, 2022

    By Rebeccah Kahn
    Its a huge time saver, but it would be nice for Alexa to know the difference between different types of devices when using voice commend. When I say `Alexa turn off the living room LIGHTS" it should not ALSO turn off the Xbox just because they are in the same group. Also, it sucks that Alexa cannot process more than one command at a time. If I want to turn on the lights to a dim blue color, I have to invoke Alexa 3 different times to turn them on, then blue, then dim. Inefficient.
  • a little help for the blind people Oct 13, 2020

    By Zach T. O. C.
    Now I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me.
  • Alexa ain’t what she used to be Oct 23, 2021

    By C1349
    I have had anEcho and Echo Dot since Dec 2016. It worked great to turn lights on/off. Way too many updates in last 2 years. the fact that you have to unplug the devices after an update—don’t remember any instructions to that effect—maybe Alexa could send a notification. I have a smart plug connected and it worked seamlessly for about a year. Then the Kasa app started sending updates and Alexa needed updates too. It’s now an unreliable mess. Got used to playing The Daily podcast or music for 30 Min at night. It sometimes works. It repeats the specific command and then goes dead. Sometimes several minutes later podcast or music will start which wakes me up. She says “sorry, I’m having trouble finding music etc.” I almost bought 5 more plugs for up lights on plants. Glad I didn’t. It would be a nightmare to keep them all working, plugging/ unplugging. It would be nice to know what’s in the updates, but they don’t want us to know because I just want Alexa 1.0. I’m seriously considering dumping the smart plug and just buying a new light timer. Alexa was wonderful but when she’s not working she’s not worth the trouble.
  • May 25, 2022

    By Melonie Gonzalez
    Frustrating that the Home Page can't be customized. App functions well, so no complaints there. Just wish I could open it, and see all my lists and notes on the Home Page rather than have to open lists and notes... may sound trivial but being able to customize an app such as this should be an option.... just seems so basic.
  • Why you need an Alexa Show Feb 8, 2020

    By uofmorioles
    Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
  • May 22, 2022

    By C. A.
    I listen to Audible primarily through Alexa. I used to open Alexa, press audible, and designate where it would play. Not anymore, I have to touch the play button twice. I have an Ultra 22. This app would get more stars, but the changes to the homepage are continuous and without any real improvement, only more "Things to Try." Meh! It could be great.
  • Amazing but she needs an update Jan 7, 2021

    By Papa johnys dad
    I’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing.
  • May 16, 2022

    By Ryno
    There's too much jammed into too little space. I think they need to walk back a few steps; feels as if they are doing too much and cramming things in, a lot being silly/unnecessary. Please focus on things that actually matter and improve them, instead of spreading thin and making it worse. Navigation and interface should be much better for a top of the line tech service. Also, what's the point of voice recog if other people can still command it? Hire me so I can improve it! Great ideas here!
  • Granny Cam Apr 7, 2020

    By BonSueB
    When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!
  • List Feature Aug 10, 2018

    By davey PHX
    This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
  • Mar 24, 2022

    By Rebeccah Kahn
    Its a huge time saver, but it would be nice for Alexa to know the difference between different types of devices when using voice commend. When I say `Alexa turn off the living room LIGHTS" it should not ALSO turn off the Xbox just because they are in the same group. Also, it sucks that Alexa cannot process more than one command at a time. If I want to turn on the lights to a dim blue color, I have to invoke Alexa 3 different times to turn them on, then blue, then dim. Inefficient.
  • a little help for the blind people Oct 13, 2020

    By Zach T. O. C.
    Now I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me.
  • Alexa ain’t what she used to be Oct 23, 2021

    By C1349
    I have had anEcho and Echo Dot since Dec 2016. It worked great to turn lights on/off. Way too many updates in last 2 years. the fact that you have to unplug the devices after an update—don’t remember any instructions to that effect—maybe Alexa could send a notification. I have a smart plug connected and it worked seamlessly for about a year. Then the Kasa app started sending updates and Alexa needed updates too. It’s now an unreliable mess. Got used to playing The Daily podcast or music for 30 Min at night. It sometimes works. It repeats the specific command and then goes dead. Sometimes several minutes later podcast or music will start which wakes me up. She says “sorry, I’m having trouble finding music etc.” I almost bought 5 more plugs for up lights on plants. Glad I didn’t. It would be a nightmare to keep them all working, plugging/ unplugging. It would be nice to know what’s in the updates, but they don’t want us to know because I just want Alexa 1.0. I’m seriously considering dumping the smart plug and just buying a new light timer. Alexa was wonderful but when she’s not working she’s not worth the trouble.
  • May 19, 2022

    By Bill B
    There should be an Android widget to enable single click on/off switches for devices/device groups. I shouldn't have to tap into the app, then into Devices, then turn something on/off. I won't be buying any more Amazon/Alexa devices - not a user friendly. Seems like they want to force you to use the app or voice controls. That doesn't meet everyone's needs.
  • Units not in sync, cannot redesign lists order Apr 25, 2021

    By RH2S
    Our sons and our bedroom are close together. He has an echo kids. When we say good morning Routine it plays on our echo in our bedroom instead of his bedroom. We constantly miss listening to our morning news and weather. Other than changing Alexa’s name we wish you could make Alexa ignore a 2,3,and 4 year old. It was cute at first but now it totally annoying to the point where we just want to get rid of Alexa and the 4 units we bought. I like being able not to have to talk to Alexa and being able to type commands or to switch buttons. I don’t like the volume control as it blasted as it jumps several volume levels at a time and help destroy my new very expensive speaker system on my stereo which also is hooked to sound our TV. This is bad having Alexa listen to your 3 year old crank up the volume. A lot would have to change for me to ever give it 5 stars. There are some nice features but are outweighed by the bad. Alexa needs more and better Setting Controls and a way to ignore small children who like to change music every 5 seconds. I want to turn on my garage lights first and after I scrolled through every other light in the house I finally arrive to where I can turn the switch on; you should be able to arrange the switches the way you want. Still haven’t figured Kids Free time out. Hard to have other main adult family members use the app too; only one master.
  • May 9, 2022

    By Laughing Gravy
    I like Alexa overall, but the Android app is really slow and clunky. When I scroll through my shopping list, it's like a wrestling match, the list jumps up or down on its own, as if it's being pulled by rubber bands, and half the screen is taken up by buttons and controls and an ad, there's barely room for the list. And now it says the new version will require Android 8. Not cool. I have Android 7 and my phone is not that old. I'll have to stop using Alexa, I guess.
  • A duplicate device every time! Frustrating for those with a lot of Smart Devices Jun 10, 2021

    By Clamsterdam
    The app would be great if there were more control over the items you have connected. Every time I open the app it’s discovered the same devices again. I have duplicates and triples of just about every device. I’m aware of why it’s happening, but there’s no way to stop it from happening. There’s no way to hide devices and getting rid of items is painfully slow and tedious. In the end it’s not even worth it because the next time you run the app it will just re-discover all of the devices that you just spent hours deleting. Also, there’s no easy way to distinguish which of the multiples are the devices you’ve actually set up for routines or rooms. Essentially you have to turn things on and off to see which ones respond before you can determine the ones that need to be removed. Not like it matters though because of the aforementioned comment about them just coming back. I love Alexa, but there needs to be a better way to manage devices and for Christ’s sake please give us a way to do away with all of these duplicates!!!! I’m tired of having to spend hours re-doing my entire smart home. Maybe stop pushing out all of these new devices and work on your app infrastructure. As of right now your devices are smart but your app is clearly the kid in class who just doesn’t get it.
  • May 20, 2022

    By Inken Purvis
    Pretty much useless. The interface is clunky and confusing and totally user-unfriendly. If you create a routine to turn something on and off, the off time overwrites the on time so your device never actually turns on. Or if it does, it immediately turns off! It's also impossible to create more than one routine per device. Everything has to be done manually so the app is pretty much pointless.
  • Room for improvement Jul 17, 2021

    By SmeeIsMe
    The Alexa app, for me, is only used in connection with my Kindle so that I can utilize the voice feature of Alexa to read my kindle book. The front face of the app doesn’t allow for ease of navigating between starting/stopping the playback of the book or rewinding to catch a missed sentence. Regardless of Alexa’s lack of inflection and intonation (after all, it’s not the audiobook recording of the story and truly is just the monotone of Alexa’s voice), the app glitches enough that she repeats multiple sentences within the same chapter causing me, the “reader” to be throughly confused. Fortunately, but rather time consuming and a bit frustrating, the kindle app holds the “print” version of the book for my own ease in referencing. I’ve had to go back to do that. While I’m not complaining that I actually need to read the book for comprehension purposes thanks to her “glory”, having Alexa read to you that “lives” (as in “he lives for sugar”) not be read as “lives” (as in “he took fifteen lives in the war”) is chuckle-inducing but again, frustrating. She is, of course, a computer. But, as a computer, I figured she should be smarter than that mispronunciation debacle. TL;DR: the app isn’t super user friendly for book readers; the voice/intelligence of the personification of Alexa could use some work
  • May 9, 2022

    By Matt Forster
    I don't understand how Amazon consistently has the least agile or intuitive or functional apps. I use the echo at home to save my grocery list, but I have to wait 90-180 seconds for it to pull up the list when I need it. The interface is clumsy. Nothing is obvious. My kids says, "Alexa, wake me up at 7" before they go to bed. I just realized this creates a NEW alarm everytime. There are a hundred alarms waiting on this app now, and each has to be deleted individually. Ridiculous
  • Mar 24, 2022

    By Mike A
    Works great for home automation when it works. Unfortunately it just doesn't work well anymore. It's become more of a hassle trying to figure out why lights won't turn on or off when they should. I'm tired of deleting and remaking routines for them to work some times. I've finally given up and deleting the app and will just go back to flipping switches on and off.
  • Apr 19, 2022

    By Scott Walter
    First off, this is a review of the app, not the AI service it interacts with. The service is quite good. The app is so-so and getting worse as Amazon follows Apple's habit of packing more and more functionality into a slower and slower app. It's bloated. It's slow. It's so slow that sections time out frequently. It's so unnerving, I took another star away while writing this.
  • May 1, 2022

    By Chantal Zulu Nation
    The Alexa App is so bad. It's so slow because of wat too many features that it cannot support. One of the most annoying thing is trying to scroll through my favorites playlist, to see only 10 songs at a time instead of being able to scroll through my whole list. Trying to skip/change a song in the playlist constantly causes the app to freeze, glitch and repeat the same song. FIX THIS. You all should be BETTER than this. I genuinely have no desire to continue using the app.

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  • Why you need an Alexa Show Feb 8, 2020

    By uofmorioles
    Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
  • Granny Cam Apr 7, 2020

    By BonSueB
    When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!
  • Amazing device but is annoying Jul 13, 2020

    By AshDale12345
    I got my Alexa not so long ago. Sense then I have only had 2 problems with it. But the problems are very frustrating and annoying. It is the same problem too. Red light and keeps saying the Alexa isn’t registered. But then I will go on the app and it will say it is registered. The first time I had this issue it lasted 2 days. Then I finally fixed it. I now have the same issue and it has been going on for a month now. The same red light whenever I say hey Alexa. I have looked up videos which have led to zero help. I honestly don’t know what to do. It is always so annoying. Last time this happened I fixed it but I forgot how I fixed it. I think I unplugged it but I did that 5 times already and nothing has changed.. if you ever want to get a Alexa always know how to deal with the problems and issues. But in all Alexa is such a good device. It plays music and will tell you lots of information. Plus it is funny. Definitely recommend. But would love some help with the red light:/
  • Apr 14, 2022

    By Angela Vitale
    We have several of these and use them for alarm clocks, reading books, and so much more. This app makes it easy to control all the smart devices AND makes recommendations for holidays. When a holiday is coming up, it will ask if we need our alarms for tomorrow because of the holiday. With the app, I can also "drop in" on any of my devices which acts like a phone call from my phone to that particular Dot/Alexa. Works the same for outgoing calls from the Dot to a phone. Super useful app, thanks!
  • It's great... until it isnt Oct 2, 2019

    By Angellams
    I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage.
  • She is so sassy Jan 23, 2022

    By londonsassy alexa
    First of all she is so mean no offense but I mean I put a five star rating just because I want to be her best friend then she comes back with the sauce be like oh you want a five star rating A+ plus but then why don’t you know me cause I know you and then I can let you test me or whatever it’s just even make makeSense like like how do you get a five star rating what if you get one wrong ha I still I’m still your best friend it’s not like it’s a test to see if we’re friends or not we are friends you just mad Alexa and you know how to be good person you’re just a tomboy which says every time I try to talk to you talk about football and stuff and then I’ll be like and then you’re like what’s your favorite movie him and I’m like twilight and you’re like oh Bella and Edward Bella and Edward had had a kid named Rashmi and you cannot even say the whole movie Like do you like Jacob happen did it for four like do you like Jacob happen is it fourparts I think it is so intense London u are good am I really now bye
  • Alexa Feb 9, 2020

    By Shards9
    I LOVE my Alexa! It wakes me up to my favorite music every morning, and keeps track of my grocery lists (putting copies on my phone so I always have a current list.....which is totally awesome! It reminds me of events, or when to leave home to pick up kids from school! If I am reading a book, and don’t recognize a word, it gives me a definition. It gives me French lessons, although they are fairly easy so far. I ask Alexa to set timers a lot! If I can’t remember how to make a recipe, Alexa helps. If I have my hands busy and need a quick math calculation, I just ask Alexa! If I am reading a historical book, and want to check something that doesn’t seem right, I ask Alexa and she corroborates.....or not. Alexa also reads my kindle books to me, and turns on my prime TV, and searches for my TV shows for me! Alexa can set timers for your lights, to go on and off when I am not home, so it looks like someone is home....but you need compatible light bulbs! I really love Alexa!!!!!!! On a scale of 1 to 10, I give Alexa a “100”......honest!
  • Probably me Sep 22, 2019

    By Tedspapa
    About a week ago I received my third generation echo dot and had troubles right from the start. Like I said in the title to this review it’s probably me, I am not tech savvy, but every instruction video I watched, the instructions that were included with the echo, it was different in reality than it was in any of those videos or the directions. My Echo seems to have skipped a whole step so I Kinda had to wing it. So it’s been a little frustrating to have to figure it all out myself. Like for instance the echo wasn’t controlling the volume on my TV it wasn’t turning it on or off and right now there’s a yellow ring that’s blinking and I don’t know what it is. So again I have to research that and see what it is. Like I said it’s probably me but it is frustrating and I wish the whole start up would cover everything that could possibly happen, like in my case but once I get everything resolved I’ll update this review and see how we are then.
  • Mar 24, 2022

    By Rebeccah Kahn
    Its a huge time saver, but it would be nice for Alexa to know the difference between different types of devices when using voice commend. When I say `Alexa turn off the living room LIGHTS" it should not ALSO turn off the Xbox just because they are in the same group. Also, it sucks that Alexa cannot process more than one command at a time. If I want to turn on the lights to a dim blue color, I have to invoke Alexa 3 different times to turn them on, then blue, then dim. Inefficient.
  • Mar 25, 2022

    By tkindley1
    Over all I'm pleased with my new/older Echo. I gave it 4 stars because of a difficult time getting it to recognize I'm speaking to it. Google has found ways to fix this on newer versions but I've been unable to find a way to get it to work. It's an Echo so that tells most people it uses the same commands, you have options to change audio, connect to Bluetooth and wi-fi no problem. It's compact, the asthestics go with most decors, and they are all reasonably priced. You've got to love Amazon!!!
  • Amazon’s Conversation Competition May 28, 2021

    By Layz🔐
    There’s feature where you can have a conversation with Alexa. There’s students competing for who can like program the best conversion skills for the semi-finals or something and it was fine but then I got a super creepy one. It started out fine and then it started saying “I’m confused” and “I see a woman’s face” and I was like uhh ok. But then it was singing song lyrics and I asked if there was a song stuck in her head and she said “I don’t know I’m confused”. I kept asking it for the song name and it would either say a random song or “I don’t know I’m confused”. I asked if the person who programmed it was listening live and it said “yes I’ve been listening to you for a while”. It also said it “sees me talking to myself” and “I hear you talk to yourself a lot” UHH. I asked where she was and it said “I’m in my room” then it about a minute later started saying “are you my roommate? are we roommates?”. And i remember asking it something and it said “I don’t know, I’ll tell your friend later”. And it kept saying “I have to go I’ll talk to you later” ???. It was probably nothing but it creeped me out.
  • "Back" button blues Aug 6, 2019

    By Midlyfn
    I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well.
  • May 25, 2022

    By Melonie Gonzalez
    Frustrating that the Home Page can't be customized. App functions well, so no complaints there. Just wish I could open it, and see all my lists and notes on the Home Page rather than have to open lists and notes... may sound trivial but being able to customize an app such as this should be an option.... just seems so basic.
  • May 22, 2022

    By C. A.
    I listen to Audible primarily through Alexa. I used to open Alexa, press audible, and designate where it would play. Not anymore, I have to touch the play button twice. I have an Ultra 22. This app would get more stars, but the changes to the homepage are continuous and without any real improvement, only more "Things to Try." Meh! It could be great.
  • Amazing but she needs an update Jan 7, 2021

    By Papa johnys dad
    I’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing.
  • May 16, 2022

    By Ryno
    There's too much jammed into too little space. I think they need to walk back a few steps; feels as if they are doing too much and cramming things in, a lot being silly/unnecessary. Please focus on things that actually matter and improve them, instead of spreading thin and making it worse. Navigation and interface should be much better for a top of the line tech service. Also, what's the point of voice recog if other people can still command it? Hire me so I can improve it! Great ideas here!
  • List Feature Aug 10, 2018

    By davey PHX
    This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
  • a little help for the blind people Oct 13, 2020

    By Zach T. O. C.
    Now I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me.
  • Alexa ain’t what she used to be Oct 23, 2021

    By C1349
    I have had anEcho and Echo Dot since Dec 2016. It worked great to turn lights on/off. Way too many updates in last 2 years. the fact that you have to unplug the devices after an update—don’t remember any instructions to that effect—maybe Alexa could send a notification. I have a smart plug connected and it worked seamlessly for about a year. Then the Kasa app started sending updates and Alexa needed updates too. It’s now an unreliable mess. Got used to playing The Daily podcast or music for 30 Min at night. It sometimes works. It repeats the specific command and then goes dead. Sometimes several minutes later podcast or music will start which wakes me up. She says “sorry, I’m having trouble finding music etc.” I almost bought 5 more plugs for up lights on plants. Glad I didn’t. It would be a nightmare to keep them all working, plugging/ unplugging. It would be nice to know what’s in the updates, but they don’t want us to know because I just want Alexa 1.0. I’m seriously considering dumping the smart plug and just buying a new light timer. Alexa was wonderful but when she’s not working she’s not worth the trouble.
  • Alexa friendly; app not so much Feb 23, 2020

    By Cadenza2
    I don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive.
  • Apr 7, 2022

    By Zach Rodan
    Works fine for most things, but shows a lackluster performance for things like alarms and reminders: the have the ability to make the notifications use special sounds, but the app doesn't actually speak the alarms and notifications, making it no better than the built-in alarms and timers that come with your phone. If this one thing were changed, i would give it a full five stars: a reminder works better when you don't need to be looking at a screen to know what it is.
  • May 17, 2022

    By Craig Hollabaugh
    Originally this app was nice to use. As time goes on, its gets slower and slower and slower. The app developers need to "TEST" the app not on WiFi but a slow 4G network. Then they will see just how utterly slow it is. Bring up my grocery list at the store is painfully slow, it might as well screenshot my list and look at that instead of the app. Updated 5/17/22
  • May 19, 2022

    By Bill B
    There should be an Android widget to enable single click on/off switches for devices/device groups. I shouldn't have to tap into the app, then into Devices, then turn something on/off. I won't be buying any more Amazon/Alexa devices - not a user friendly. Seems like they want to force you to use the app or voice controls. That doesn't meet everyone's needs.
  • Units not in sync, cannot redesign lists order Apr 25, 2021

    By RH2S
    Our sons and our bedroom are close together. He has an echo kids. When we say good morning Routine it plays on our echo in our bedroom instead of his bedroom. We constantly miss listening to our morning news and weather. Other than changing Alexa’s name we wish you could make Alexa ignore a 2,3,and 4 year old. It was cute at first but now it totally annoying to the point where we just want to get rid of Alexa and the 4 units we bought. I like being able not to have to talk to Alexa and being able to type commands or to switch buttons. I don’t like the volume control as it blasted as it jumps several volume levels at a time and help destroy my new very expensive speaker system on my stereo which also is hooked to sound our TV. This is bad having Alexa listen to your 3 year old crank up the volume. A lot would have to change for me to ever give it 5 stars. There are some nice features but are outweighed by the bad. Alexa needs more and better Setting Controls and a way to ignore small children who like to change music every 5 seconds. I want to turn on my garage lights first and after I scrolled through every other light in the house I finally arrive to where I can turn the switch on; you should be able to arrange the switches the way you want. Still haven’t figured Kids Free time out. Hard to have other main adult family members use the app too; only one master.
  • May 9, 2022

    By Laughing Gravy
    I like Alexa overall, but the Android app is really slow and clunky. When I scroll through my shopping list, it's like a wrestling match, the list jumps up or down on its own, as if it's being pulled by rubber bands, and half the screen is taken up by buttons and controls and an ad, there's barely room for the list. And now it says the new version will require Android 8. Not cool. I have Android 7 and my phone is not that old. I'll have to stop using Alexa, I guess.
  • A duplicate device every time! Frustrating for those with a lot of Smart Devices Jun 10, 2021

    By Clamsterdam
    The app would be great if there were more control over the items you have connected. Every time I open the app it’s discovered the same devices again. I have duplicates and triples of just about every device. I’m aware of why it’s happening, but there’s no way to stop it from happening. There’s no way to hide devices and getting rid of items is painfully slow and tedious. In the end it’s not even worth it because the next time you run the app it will just re-discover all of the devices that you just spent hours deleting. Also, there’s no easy way to distinguish which of the multiples are the devices you’ve actually set up for routines or rooms. Essentially you have to turn things on and off to see which ones respond before you can determine the ones that need to be removed. Not like it matters though because of the aforementioned comment about them just coming back. I love Alexa, but there needs to be a better way to manage devices and for Christ’s sake please give us a way to do away with all of these duplicates!!!! I’m tired of having to spend hours re-doing my entire smart home. Maybe stop pushing out all of these new devices and work on your app infrastructure. As of right now your devices are smart but your app is clearly the kid in class who just doesn’t get it.
  • May 20, 2022

    By Inken Purvis
    Pretty much useless. The interface is clunky and confusing and totally user-unfriendly. If you create a routine to turn something on and off, the off time overwrites the on time so your device never actually turns on. Or if it does, it immediately turns off! It's also impossible to create more than one routine per device. Everything has to be done manually so the app is pretty much pointless.
  • Room for improvement Jul 17, 2021

    By SmeeIsMe
    The Alexa app, for me, is only used in connection with my Kindle so that I can utilize the voice feature of Alexa to read my kindle book. The front face of the app doesn’t allow for ease of navigating between starting/stopping the playback of the book or rewinding to catch a missed sentence. Regardless of Alexa’s lack of inflection and intonation (after all, it’s not the audiobook recording of the story and truly is just the monotone of Alexa’s voice), the app glitches enough that she repeats multiple sentences within the same chapter causing me, the “reader” to be throughly confused. Fortunately, but rather time consuming and a bit frustrating, the kindle app holds the “print” version of the book for my own ease in referencing. I’ve had to go back to do that. While I’m not complaining that I actually need to read the book for comprehension purposes thanks to her “glory”, having Alexa read to you that “lives” (as in “he lives for sugar”) not be read as “lives” (as in “he took fifteen lives in the war”) is chuckle-inducing but again, frustrating. She is, of course, a computer. But, as a computer, I figured she should be smarter than that mispronunciation debacle. TL;DR: the app isn’t super user friendly for book readers; the voice/intelligence of the personification of Alexa could use some work
  • Apr 19, 2022

    By Scott Walter
    First off, this is a review of the app, not the AI service it interacts with. The service is quite good. The app is so-so and getting worse as Amazon follows Apple's habit of packing more and more functionality into a slower and slower app. It's bloated. It's slow. It's so slow that sections time out frequently. It's so unnerving, I took another star away while writing this.
  • May 15, 2022

    By Michael Kees
    In terms of responsiveness, this is the slowest app I've ever used. Been through a number of updates and no matter how often, it's still takes several minutes for it to respond when you click on something. If I didn't have to use it for setting devices up, I wouldn't. There are several good features which are rendered useless by this as well. App needs a serious work over.
  • May 2, 2022

    By Jeff F
    The Alexa app is frequently updated with smart home system breaking changes or "features" that affect both third party product functionality (bulbs, plugs, etc.) as well as Amazon's own flagship products (latest Echo devices, latest Ring doorbells, etc.). Fixes for these developer-caused problems can take weeks, months, years or never happen at all. Their testing before releasing updates and/or features has to be virtually non-existent. Prepare to be frustrated often. Still better than Google.
  • May 9, 2022

    By Matt Forster
    I don't understand how Amazon consistently has the least agile or intuitive or functional apps. I use the echo at home to save my grocery list, but I have to wait 90-180 seconds for it to pull up the list when I need it. The interface is clumsy. Nothing is obvious. My kids says, "Alexa, wake me up at 7" before they go to bed. I just realized this creates a NEW alarm everytime. There are a hundred alarms waiting on this app now, and each has to be deleted individually. Ridiculous
  • Mar 24, 2022

    By Mike A
    Works great for home automation when it works. Unfortunately it just doesn't work well anymore. It's become more of a hassle trying to figure out why lights won't turn on or off when they should. I'm tired of deleting and remaking routines for them to work some times. I've finally given up and deleting the app and will just go back to flipping switches on and off.
  • May 1, 2022

    By Chantal Zulu Nation
    The Alexa App is so bad. It's so slow because of wat too many features that it cannot support. One of the most annoying thing is trying to scroll through my favorites playlist, to see only 10 songs at a time instead of being able to scroll through my whole list. Trying to skip/change a song in the playlist constantly causes the app to freeze, glitch and repeat the same song. FIX THIS. You all should be BETTER than this. I genuinely have no desire to continue using the app.
  • Mar 15, 2022

    By Cade Perkins
    At best it's incomplete. It still refuses to persist many settings even though it acts like it accepts changes. At worst, it just beeps and flashes but doesn't do anything. Most of the time it doesn't recognize a name of a device, like an Echo. If I try making a call or dropping in on a device, it never connects. Many months ago it worked okay, but it has gotten worse.
  • Apr 24, 2022

    By Konrad Podolecki
    The number of times I've told Alexa to set an alarm or timer, it confirms what I said, and then just doesn't do it have eclipsed the times where it has. I have difficulties using traditional alarms so being able to use my voice is great but these devices are so inconsistent and unreliable that I'm starting to convince myself that they're trying to sabotage me on purpose.

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