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Amazon Alexa

Amazon Alexa

Amazon Mobile LLC

ALWAYS READY, CONNECTED, AND FAST. Just ask.

4.6 Ratings 3M+ Reviews 50M+ Downloads

About Amazon Alexa

ALWAYS READY, CONNECTED, AND FAST. Just ask.
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Ratings & Reviews

4.6
3.0M+ Ratings
  1. 5
    80+%
  2. 4
    11+%
  3. 3
    4+%
  4. 2
    2+%
  5. 1
    4+%
Write a Review
  • List feature a problem - updated Aug 8, 2018

    By RecycledGum
    ****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
    more
  • Jan 18, 2021

    By Kathleen Trout
    Has some faults, doesn't hear things correct. Response to things when she's not active. Turns things off hour before or after I have them set to be on...for security reasons. Such as outside lights right after dark or inside light hour before she's set to turn it off. She can be frustrating...but lots of god features. Just wish I could change the voice.
    more
  • Alexa Sleep Sounds. Nov 29, 2019

    By Sunnie327
    I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
    more
  • Jan 9, 2021

    By Debbie Broster
    Love my Alexa, I wouldn't be without it, don't know why I waited so long to get it! I dial my children through our Alex's, make my shopping list, set reminders to take my medication, ask for recipies which get sent to my app, get the news in the morning, check out the weather, the list is endless, I live on my own, well I have two dogs, and its like having another person around 😉 in a fun informative way, I purchased the echo dot, just perfect for me, would highly recommend it. Hope this helps.
    more
  • App download issue fixed... Feb 15, 2020

    By WickedGirl33
    Still a long way to go. I use the app several times each day. Many improvements have occurred over the past year, such as being able to have a single reminder go off several times in one day. What I would really like is better control of volume between timers, alarms, reminders, and playing music or audiobooks. Yes, I mean I would like to have separate control over each, both in the app and by voice, AND per device. Mic sensitivity should be a separate control by device as well. My obnoxious Ecobee Thermostat right by the master bedroom has a much more sensitive microphone than my Echo fifteen feet away, and consequently picks up my request to the Echo when I am across the room from the Ecobee and right next to the Echo. It then takes a reminder, timer or alarm away from the Echo and then sets those off right next to the bedroom. The only time it does not do this is when I set the Ecobee to volume 1, but then the reminders and timers I DO want on the Ecobee go unheard. It is a Chinese fire drill dealing with the volume control on the two devices, and setting the volume on the Ecobee controls the mic sensitivity too, so it is making me schizophrenic trying to keep up with them. Open floor plan here, so finite control of mic and volumes is a must in the app please. iOS 13.3.1 on an iPhone 8 Plus just for FYI purposes.
    more
  • Jan 3, 2021

    By Armil Biag
    It works, but I don't like the navigation lag when selecting a task like the "play" button. Also, the app saves multiple names for some smart devices. And the overall functionality is not fluid, but it works. Its been like this for a few years now and I've installed this app on different android phones with the same feel and function.
    more
  • Dec 27, 2020

    By Chad Kilgore
    App is focused on the Alexa device and what it's doing rather than what the user wants to do. Very basic app with limited functionality for home automation. Can only add one custom voice command to a routine, and then other options get disabled. Allows users to set their own home page. App is not intuitive or logical. Too difficult to use and navigate. I spend hours searching the web trying to figure out how to use this app and learn how other people got things to work.
    more
  • Great in concept, but limited and rarely works correctly Sep 25, 2020

    By Jala Peño
    The main reasons to utilize Alexa in your life are to make life easier and the “cool factor”. Unfortunately, it makes life easier about 25% of the time and the other 75% of the time, it doesn’t work correctly and I spend this time trying to troubleshoot all of its flaws. In other words, it actually takes much more time and effort fixing all the problems than the efficiency it provides during the times it sometimes works as advertised. Side note, to provide a reference of validity: I’m an intermediate expert at smart home systems with about 60 different smart devices tested in my home and currently running and tested about 45 different routines. I have the best WiFi plan offered in my area plus a $500 WiFi booster - so the WiFi connections are solid. I point this out because I understand WiFi connectivity issues are probably the biggest problem with most people’s smart home systems. But for me, the issues and my rating/review are due to the products and the technical faults and limitations of Alexa software. Still, I’m hopeful they will get resolved eventually.
    more
  • Too slow and old setup Oct 4, 2018

    By Jfftjbloccb
    I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
    more

No reviews available

  • List feature a problem - updated Aug 8, 2018

    By RecycledGum
    ****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
    more
  • Alexa Sleep Sounds. Nov 29, 2019

    By Sunnie327
    I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
    more
  • Jan 9, 2021

    By Debbie Broster
    Love my Alexa, I wouldn't be without it, don't know why I waited so long to get it! I dial my children through our Alex's, make my shopping list, set reminders to take my medication, ask for recipies which get sent to my app, get the news in the morning, check out the weather, the list is endless, I live on my own, well I have two dogs, and its like having another person around 😉 in a fun informative way, I purchased the echo dot, just perfect for me, would highly recommend it. Hope this helps.
    more
  • Why you need an Alexa Show Feb 8, 2020

    By uofmorioles
    Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
    more
  • Granny Cam Apr 7, 2020

    By BonSueB
    When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!
    more
  • List Feature Aug 10, 2018

    By davey PHX
    This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
    more
  • Jan 13, 2021

    By Tammika Y. Thompson
    I use my echo dots and Alexa for SO many things. It's fairy user friendly, easy enough to figure things out, and super accessible across all my devices. I just wish there were little things that Alexa's network could do that would launch the whole experience into the stratosphere!! Alexa tells me, "hmm I don't know how to do that" a little too often for my liking. One example is, I should be able to tap into a playing echo from mine without having to pay extra if they're on the same network!
    more
  • Dec 26, 2020

    By Borbála
    I love it generally, but Time settings (reminders) could have more options. Any number of times within a week. Options of more than one device or all devices. Neato doesn't seem to work most of the time. I just got a ring doorbell. Again, not many options with setting up. At night I don't want to wake up for motion sensor, as it is normally a false alarm. Saying that, it IS switched off and i am still receiving notifications.
    more
  • "Back" button blues Aug 6, 2019

    By Midlyfn
    I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well.
    more
  • It's great... until it isnt Oct 2, 2019

    By Angellams
    I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage.
    more
  • Jan 18, 2021

    By Kathleen Trout
    Has some faults, doesn't hear things correct. Response to things when she's not active. Turns things off hour before or after I have them set to be on...for security reasons. Such as outside lights right after dark or inside light hour before she's set to turn it off. She can be frustrating...but lots of god features. Just wish I could change the voice.
    more
  • App download issue fixed... Feb 15, 2020

    By WickedGirl33
    Still a long way to go. I use the app several times each day. Many improvements have occurred over the past year, such as being able to have a single reminder go off several times in one day. What I would really like is better control of volume between timers, alarms, reminders, and playing music or audiobooks. Yes, I mean I would like to have separate control over each, both in the app and by voice, AND per device. Mic sensitivity should be a separate control by device as well. My obnoxious Ecobee Thermostat right by the master bedroom has a much more sensitive microphone than my Echo fifteen feet away, and consequently picks up my request to the Echo when I am across the room from the Ecobee and right next to the Echo. It then takes a reminder, timer or alarm away from the Echo and then sets those off right next to the bedroom. The only time it does not do this is when I set the Ecobee to volume 1, but then the reminders and timers I DO want on the Ecobee go unheard. It is a Chinese fire drill dealing with the volume control on the two devices, and setting the volume on the Ecobee controls the mic sensitivity too, so it is making me schizophrenic trying to keep up with them. Open floor plan here, so finite control of mic and volumes is a must in the app please. iOS 13.3.1 on an iPhone 8 Plus just for FYI purposes.
    more
  • Dec 31, 2020

    By Vladimir Shevchenko
    Alexa always feels like a cheap version of Google Home. UX is just behind. Currently the app loads slow and it takes forever to get where I want. The Home screen is essentially useless. And it takes around half a minute to turn on a lightbulb - you have to wait for the app to load, then you have to switch to devices and wait for that to load until you can turn something on. Also on device screen, there is a lot of wasted screen space. Group icon can be shrunk by at least 50%.
    more
  • Jan 19, 2021

    By Félix Adán Pasos
    Don't get me wrong, I like Alexa. But I'm Spanish and live in Spain, yet in this age of globalisation I still have to get apps and functions limited because I like to have Alexa set in English and not Spanish. In the language section it says clearly that English is not fully supported in my country, and you know how the skills and all that jazz works... Sure I could set my local location to somewhere in the UK but at least English should be fully supported everywhere without having to do so.
    more
  • Amazing but she needs an update Jan 7, 2021

    By Papa johnys dad
    I’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing.
    more
  • Jan 3, 2021

    By Armil Biag
    It works, but I don't like the navigation lag when selecting a task like the "play" button. Also, the app saves multiple names for some smart devices. And the overall functionality is not fluid, but it works. Its been like this for a few years now and I've installed this app on different android phones with the same feel and function.
    more
  • Dec 27, 2020

    By Chad Kilgore
    App is focused on the Alexa device and what it's doing rather than what the user wants to do. Very basic app with limited functionality for home automation. Can only add one custom voice command to a routine, and then other options get disabled. Allows users to set their own home page. App is not intuitive or logical. Too difficult to use and navigate. I spend hours searching the web trying to figure out how to use this app and learn how other people got things to work.
    more
  • Great in concept, but limited and rarely works correctly Sep 25, 2020

    By Jala Peño
    The main reasons to utilize Alexa in your life are to make life easier and the “cool factor”. Unfortunately, it makes life easier about 25% of the time and the other 75% of the time, it doesn’t work correctly and I spend this time trying to troubleshoot all of its flaws. In other words, it actually takes much more time and effort fixing all the problems than the efficiency it provides during the times it sometimes works as advertised. Side note, to provide a reference of validity: I’m an intermediate expert at smart home systems with about 60 different smart devices tested in my home and currently running and tested about 45 different routines. I have the best WiFi plan offered in my area plus a $500 WiFi booster - so the WiFi connections are solid. I point this out because I understand WiFi connectivity issues are probably the biggest problem with most people’s smart home systems. But for me, the issues and my rating/review are due to the products and the technical faults and limitations of Alexa software. Still, I’m hopeful they will get resolved eventually.
    more
  • Too slow and old setup Oct 4, 2018

    By Jfftjbloccb
    I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
    more

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