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Amazon Alexa

Amazon Alexa

Amazon Mobile LLC

ALWAYS READY, CONNECTED, AND FAST. Just ask.

4.6 Ratings 3M+ Reviews 50M+ Downloads

About Amazon Alexa

ALWAYS READY, CONNECTED, AND FAST. Just ask.
see more about Amazon Alexa

Ratings & Reviews

4.6
2.5M+ Ratings
  1. 5
    79%
  2. 4
    11%
  3. 3
    4%
  4. 2
    2%
  5. 1
    4%
  • List feature a problem - updated Aug 8, 2018

    By RecycledGum
    ****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
    more
  • Oct 16, 2020

    By Edward Tremel
    This app does its job of allowing you to configure your Echo devices, but it's confusing and obtuse to use with little documentation. Some settings are difficult to find, such as the way to configure which room an Echo speaker is in (it's not in Device Settings -> Location), and there's no way of knowing what the little "plus" icon in the corner does until you tap it.
    more
  • List Feature Aug 10, 2018

    By davey PHX
    This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
    more
  • Oct 15, 2020

    By A. Ackleyvisd
    They really do listen to customer suggestions! I made a suggestion about one of the skills and, in 3 weeks, I happened to notice it was implemented! That was surprising; I helped change the way a skill worked for literally millions of people! I asked several friends if they used that certain skill and for the ones that did, asked if they noticed the changed. A couple did and said it was a great addition to the skill!
    more
  • Alexa Sleep Sounds. Nov 29, 2019

    By Sunnie327
    I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
    more
  • Oct 16, 2020

    By Cynthia Gonzalez
    The recent October update messed up the app. I have a few daily reminders and never had a problem with Alexa reminding me. However, this recent update erases some of my reminders. If I set up a reminder via Alexa device, there's no issue, but if I set up a reminder via the app, Alexa won't remind me. I rely on Alexa for reminders and schedules now that my son is doing distance learning so I'm very disappointed in the app's failure to deliver.
    more
  • Oct 14, 2020

    By BIKASH MOHANTY
    I love this app. To use Alexa and have it's experience I bought OnePlus 8 pro but • I am unable to create a voice profile here. If a user can't do so why the hell you people have implemented it's features in this phone. • In each n every update I look for this one to be solved but still nothing happens on the updates. Kindly look into these.. • on the first call Alexa always replying with "I'm having trouble connecting with the network" but on the second try it works fine.
    more
  • Oct 7, 2020

    By Jim Romer
    Re: Echo devices. They have gotten worse. It's frustrating how many times I need to repeat a command. So many times what is requested, is often misinterpreted; many times not even remotely close to what was said. That didn't seem to be an issue back when we first started using these devices. Also, more and more "suggestions" and "reminders" are occurring. Let's call it what they really are -- commercials. Time to go back setting and shut down features again.
    more
  • Great in concept, but limited and rarely works correctly Sep 25, 2020

    By Jala Peño
    The main reasons to utilize Alexa in your life are to make life easier and the “cool factor”. Unfortunately, it makes life easier about 25% of the time and the other 75% of the time, it doesn’t work correctly and I spend this time trying to troubleshoot all of its flaws. In other words, it actually takes much more time and effort fixing all the problems than the efficiency it provides during the times it sometimes works as advertised. Side note, to provide a reference of validity: I’m an intermediate expert at smart home systems with about 60 different smart devices tested in my home and currently running and tested about 45 different routines. I have the best WiFi plan offered in my area plus a $500 WiFi booster - so the WiFi connections are solid. I point this out because I understand WiFi connectivity issues are probably the biggest problem with most people’s smart home systems. But for me, the issues and my rating/review are due to the products and the technical faults and limitations of Alexa software. Still, I’m hopeful they will get resolved eventually.
    more
  • Oct 15, 2020

    By Yve Clark
    You can't get a text version of notifications here. You can't control Alexa by typing. Just in case you lose your voice you need voice recordings of all your commands still! Most activity is not listed. The old interface was much more intuitive. Home page should give access to most useful functions... it doesn't. Very disappointing.
    more

No reviews available

  • List feature a problem - updated Aug 8, 2018

    By RecycledGum
    ****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
    more
  • List Feature Aug 10, 2018

    By davey PHX
    This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
    more
  • Oct 15, 2020

    By A. Ackleyvisd
    They really do listen to customer suggestions! I made a suggestion about one of the skills and, in 3 weeks, I happened to notice it was implemented! That was surprising; I helped change the way a skill worked for literally millions of people! I asked several friends if they used that certain skill and for the ones that did, asked if they noticed the changed. A couple did and said it was a great addition to the skill!
    more
  • Alexa Sleep Sounds. Nov 29, 2019

    By Sunnie327
    I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
    more
  • Why you need an Alexa Show Feb 8, 2020

    By uofmorioles
    Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
    more
  • Oct 16, 2020

    By Pedro Azevedo
    I like the app. It gives me an easy way to control all my devices at once. I'm just having trouble with my echo buds. I just bought a new pair and everything works fine, but I miss having more customization options. Can't you guys give us more control options? Like, every other tws headphone has at least a single tap, a double tap and a hold command
    more
  • Sep 29, 2020

    By Ian Finch
    It's getting better all the time. It makes it so easy to turn lights on and off, make Shopping lists, play music, set alarms and timers, get the weather, chat with other households, monitor my security cameras, etc. Only giving 4 stars, as there's still room for improvement. If I could score out of 10 it would be a 9. Overall I'm extremely happy with the Alexa experience.
    more
  • "Back" button blues Aug 6, 2019

    By Midlyfn
    I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well.
    more
  • It's great... until it isnt Oct 2, 2019

    By Angellams
    I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage.
    more
  • Sep 29, 2020

    By mark ray
    Nice app. Takes a bit to get used to how it works for all the things Alexa can do. Relatively easy to get access to the more popular things. But when it comes to less popular/common tasks it gets a bit difficult. The help option is not as robust as it could be. But if you do research before you attempt to do something outside the common, or just stick with the common and popular tasks it is really nice.
    more
  • Oct 16, 2020

    By Edward Tremel
    This app does its job of allowing you to configure your Echo devices, but it's confusing and obtuse to use with little documentation. Some settings are difficult to find, such as the way to configure which room an Echo speaker is in (it's not in Device Settings -> Location), and there's no way of knowing what the little "plus" icon in the corner does until you tap it.
    more
  • Oct 16, 2020

    By J B M
    It's a bit of a pain to navigate through the app but once you find what are looking for and figure out what you need to do it becomes routine and simpler to use. For example the lists and note section of the app. I use this section mainly to jot down ingredients I need for a recipe but instead of starting from the top of the page you have to start from the bottom of it ( following cook books) so the ingredients appear as if they mirror what's beenwritten on the page of the cook book.
    more
  • App download issue fixed... Feb 15, 2020

    By WickedGirl33
    Still a long way to go. I use the app several times each day. Many improvements have occurred over the past year, such as being able to have a single reminder go off several times in one day. What I would really like is better control of volume between timers, alarms, reminders, and playing music or audiobooks. Yes, I mean I would like to have separate control over each, both in the app and by voice, AND per device. Mic sensitivity should be a separate control by device as well. My obnoxious Ecobee Thermostat right by the master bedroom has a much more sensitive microphone than my Echo fifteen feet away, and consequently picks up my request to the Echo when I am across the room from the Ecobee and right next to the Echo. It then takes a reminder, timer or alarm away from the Echo and then sets those off right next to the bedroom. The only time it does not do this is when I set the Ecobee to volume 1, but then the reminders and timers I DO want on the Ecobee go unheard. It is a Chinese fire drill dealing with the volume control on the two devices, and setting the volume on the Ecobee controls the mic sensitivity too, so it is making me schizophrenic trying to keep up with them. Open floor plan here, so finite control of mic and volumes is a must in the app please. iOS 13.3.1 on an iPhone 8 Plus just for FYI purposes.
    more
  • Oct 17, 2020

    By Joaquin Matticoli
    The app works for adjusting the settings of your alexa. Though it would be really nice if you could select your playlists through the app (for connected streaming services) and select songs straight through the app for your alexa to play. As of right now, with apple music at least, you can only select recently played songs (not playlists). If you ask alexa to play a playlist by voice, it will always play the songs in the same order even if you turn on shuffle mode.
    more
  • Alexa friendly; app not so much Feb 23, 2020

    By Cadenza2
    I don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive.
    more
  • Oct 14, 2020

    By BIKASH MOHANTY
    I love this app. To use Alexa and have it's experience I bought OnePlus 8 pro but • I am unable to create a voice profile here. If a user can't do so why the hell you people have implemented it's features in this phone. • In each n every update I look for this one to be solved but still nothing happens on the updates. Kindly look into these.. • on the first call Alexa always replying with "I'm having trouble connecting with the network" but on the second try it works fine.
    more
  • Oct 7, 2020

    By Jim Romer
    Re: Echo devices. They have gotten worse. It's frustrating how many times I need to repeat a command. So many times what is requested, is often misinterpreted; many times not even remotely close to what was said. That didn't seem to be an issue back when we first started using these devices. Also, more and more "suggestions" and "reminders" are occurring. Let's call it what they really are -- commercials. Time to go back setting and shut down features again.
    more
  • Great in concept, but limited and rarely works correctly Sep 25, 2020

    By Jala Peño
    The main reasons to utilize Alexa in your life are to make life easier and the “cool factor”. Unfortunately, it makes life easier about 25% of the time and the other 75% of the time, it doesn’t work correctly and I spend this time trying to troubleshoot all of its flaws. In other words, it actually takes much more time and effort fixing all the problems than the efficiency it provides during the times it sometimes works as advertised. Side note, to provide a reference of validity: I’m an intermediate expert at smart home systems with about 60 different smart devices tested in my home and currently running and tested about 45 different routines. I have the best WiFi plan offered in my area plus a $500 WiFi booster - so the WiFi connections are solid. I point this out because I understand WiFi connectivity issues are probably the biggest problem with most people’s smart home systems. But for me, the issues and my rating/review are due to the products and the technical faults and limitations of Alexa software. Still, I’m hopeful they will get resolved eventually.
    more
  • Oct 15, 2020

    By Yve Clark
    You can't get a text version of notifications here. You can't control Alexa by typing. Just in case you lose your voice you need voice recordings of all your commands still! Most activity is not listed. The old interface was much more intuitive. Home page should give access to most useful functions... it doesn't. Very disappointing.
    more
  • Oct 16, 2020

    By Cynthia Gonzalez
    The recent October update messed up the app. I have a few daily reminders and never had a problem with Alexa reminding me. However, this recent update erases some of my reminders. If I set up a reminder via Alexa device, there's no issue, but if I set up a reminder via the app, Alexa won't remind me. I rely on Alexa for reminders and schedules now that my son is doing distance learning so I'm very disappointed in the app's failure to deliver.
    more
  • Too slow and old setup Oct 4, 2018

    By Jfftjbloccb
    I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience. The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app. Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off. Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too? If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
    more

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