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Amazon Alexa

Amazon Alexa

Amazon Mobile LLC

ALWAYS READY, CONNECTED, AND FAST. Just ask.

4.6 Ratings 4M+ Reviews 50M+ Downloads

Ratings & Reviews

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  • List feature a problem - updated Aug 8, 2018

    By RecycledGum
    ****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
  • Jul 28, 2021

    By Sukie O Clarke
    A remarkably multi-ranged application which is surprisingly so excellent. The wide range of features allows seamless interface with all of your devices. I am so thrilled. I have had my Alexa for 2 years and never knew there were so many functions. Its absolutely Amazing. I love it. Me and my Alexa will definitely become inseparable. Thank you to the System Analysts who wrote and developed this fantastic, user friendly software. 5 ***** Excellence personified.
  • Alexa Sleep Sounds. Nov 29, 2019

    By Sunnie327
    I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
  • Jul 27, 2021

    By John
    Great, but occasionally the service I requested is unavailable, even though Alexa confirms it and supposedly connects the app, then it goes quiet and nothing happens. A simple request for Classic FM is confirmed by Alexa, using the Global Player and then nothing. Also tried Radio 2, just in case the Global player was faulty and Alexa confirmed my request and again nothing. I even tried disconnecting the Echo for a couple of hours and it didn't work. Turning the hub off and back on again failed.
  • Still difficult to use Mar 13, 2021

    By ssaurez1
    Very difficult to make routines or control things around the house. It should be much easier to see any decide or gadgets around the house, light bulbs or speakers, outlets. Still a lot to work on Alex’s capabilities to make her more efficient. I’ll be happy when in 1,2,3 minutes and she would be able to see and discover every new devise found in the house or any Bluetooth gadgets she did not know. Phone calls shouldn’t be a problem if Alexa is connected to my network regardless if she's connected to my phone call should be allowed and what's going in with WhatsApp? It's worldwide as possible why not to give her access to use it to call other countries? That's really a plus ++++. . Once Akexa has access to the network it should be easy to discover anything hooked up to the same network via Bluetooth or wifi it's all password protected and in the same house why d8es she need constant permission? She should be able to discover my car Ior husband car or the house or office callif she has been there once and access was granted why can't she always has clearance? Constantly having to connect her tiny cell if leave the house then she gets totally disconnected. Akexa should be able to call my cell in her own to ask if she should turn on the lights for my dogs. That's how efficient she should be and she's capable, just have to work the perks..?
  • Jul 27, 2021

    By David Diehl
    I'd better give this 5 stars being that I have more "Alexa" devices thru out my house than I can count on 2 hands!! Learning it all was definitely a slow curve ball but I hit a homerun and can manage everything now with ease. My biggest problem was, and still is, when I buy something and it doesn't work as good or as easy as all the other stuff that does! You have to be careful and do the research, read what others are saying. I still have trouble getting some GE products to work...
  • Why you need an Alexa Show Feb 8, 2020

    By uofmorioles
    Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
  • Jul 22, 2021

    By T Howell
    Admittedly, I don't use Alexa to fullest advantage, but only because she does so many things. The suggestions are a great start, and I'm constantly surprised at all the capabilities of this tiny little device. Music sounds full and rich, which is what I've been using the most with Amazon Music unlimited (which is also amazing). I like the reminder function, which helps me take medications and get to bed and appointments on time. I can hardly wait to learn more functions use her more.
  • List Feature Aug 10, 2018

    By davey PHX
    This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
  • Granny Cam Apr 7, 2020

    By BonSueB
    When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!
  • List feature a problem - updated Aug 8, 2018

    By RecycledGum
    ****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
  • Jul 28, 2021

    By Sukie O Clarke
    A remarkably multi-ranged application which is surprisingly so excellent. The wide range of features allows seamless interface with all of your devices. I am so thrilled. I have had my Alexa for 2 years and never knew there were so many functions. Its absolutely Amazing. I love it. Me and my Alexa will definitely become inseparable. Thank you to the System Analysts who wrote and developed this fantastic, user friendly software. 5 ***** Excellence personified.
  • Alexa Sleep Sounds. Nov 29, 2019

    By Sunnie327
    I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
  • Jul 27, 2021

    By John
    Great, but occasionally the service I requested is unavailable, even though Alexa confirms it and supposedly connects the app, then it goes quiet and nothing happens. A simple request for Classic FM is confirmed by Alexa, using the Global Player and then nothing. Also tried Radio 2, just in case the Global player was faulty and Alexa confirmed my request and again nothing. I even tried disconnecting the Echo for a couple of hours and it didn't work. Turning the hub off and back on again failed.
  • Still difficult to use Mar 13, 2021

    By ssaurez1
    Very difficult to make routines or control things around the house. It should be much easier to see any decide or gadgets around the house, light bulbs or speakers, outlets. Still a lot to work on Alex’s capabilities to make her more efficient. I’ll be happy when in 1,2,3 minutes and she would be able to see and discover every new devise found in the house or any Bluetooth gadgets she did not know. Phone calls shouldn’t be a problem if Alexa is connected to my network regardless if she's connected to my phone call should be allowed and what's going in with WhatsApp? It's worldwide as possible why not to give her access to use it to call other countries? That's really a plus ++++. . Once Akexa has access to the network it should be easy to discover anything hooked up to the same network via Bluetooth or wifi it's all password protected and in the same house why d8es she need constant permission? She should be able to discover my car Ior husband car or the house or office callif she has been there once and access was granted why can't she always has clearance? Constantly having to connect her tiny cell if leave the house then she gets totally disconnected. Akexa should be able to call my cell in her own to ask if she should turn on the lights for my dogs. That's how efficient she should be and she's capable, just have to work the perks..?
  • Jul 27, 2021

    By David Diehl
    I'd better give this 5 stars being that I have more "Alexa" devices thru out my house than I can count on 2 hands!! Learning it all was definitely a slow curve ball but I hit a homerun and can manage everything now with ease. My biggest problem was, and still is, when I buy something and it doesn't work as good or as easy as all the other stuff that does! You have to be careful and do the research, read what others are saying. I still have trouble getting some GE products to work...
  • Why you need an Alexa Show Feb 8, 2020

    By uofmorioles
    Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
  • Jul 22, 2021

    By T Howell
    Admittedly, I don't use Alexa to fullest advantage, but only because she does so many things. The suggestions are a great start, and I'm constantly surprised at all the capabilities of this tiny little device. Music sounds full and rich, which is what I've been using the most with Amazon Music unlimited (which is also amazing). I like the reminder function, which helps me take medications and get to bed and appointments on time. I can hardly wait to learn more functions use her more.
  • List Feature Aug 10, 2018

    By davey PHX
    This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
  • Granny Cam Apr 7, 2020

    By BonSueB
    When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!
  • Jul 25, 2021

    By Krista Murphy
    This app is glitchy, not remotely intuitive and constantly changing. The changes would be great if they ever improved either the glitches or the intuitiveness, but they don't. I wish there were another way to do any of the things necessary to do the things I use my echo devices for. I honestly dislike it enough that eventually I plan to replace my echo devices with Google or something else.
  • Jul 28, 2021

    By Daniel Yoo
    Dislike that they intentionally make certain features difficult to encourage use of their services such as Amazon music. Alexa skills are for the most part awful as rated in their own store. Things suddenly stop working from an update on either end. You cannot stop music notifications. Many other features are setup in this annoying way. I'm on the edge of trashing all 15+ of my Alexa devices. Google send me a discount code and Alexa is gone Stop AB testing on me. It's annoying and obvious
  • A duplicate device every time! Frustrating for those with a lot of Smart Devices Jun 10, 2021

    By Clamsterdam
    The app would be great if there were more control over the items you have connected. Every time I open the app it’s discovered the same devices again. I have duplicates and triples of just about every device. I’m aware of why it’s happening, but there’s no way to stop it from happening. There’s no way to hide devices and getting rid of items is painfully slow and tedious. In the end it’s not even worth it because the next time you run the app it will just re-discover all of the devices that you just spent hours deleting. Also, there’s no easy way to distinguish which of the multiples are the devices you’ve actually set up for routines or rooms. Essentially you have to turn things on and off to see which ones respond before you can determine the ones that need to be removed. Not like it matters though because of the aforementioned comment about them just coming back. I love Alexa, but there needs to be a better way to manage devices and for Christ’s sake please give us a way to do away with all of these duplicates!!!! I’m tired of having to spend hours re-doing my entire smart home. Maybe stop pushing out all of these new devices and work on your app infrastructure. As of right now your devices are smart but your app is clearly the kid in class who just doesn’t get it.
  • Jul 29, 2021

    By Chris Young
    Frustrating that I'm not able to wall off my devices. "Only allow this echo to control devices in the same room." Or, only allow this device to be controlled from this room/echo. For now, we just have poltergeists as our kids downstairs are blinking lamps upstairs or turning things on and off. Also frustrating that I can't * OR my routine actions * have alternative voice commands for the same routine * set screentime limits on my Kids linked echos
  • Room for improvement Jul 17, 2021

    By SmeeIsMe
    The Alexa app, for me, is only used in connection with my Kindle so that I can utilize the voice feature of Alexa to read my kindle book. The front face of the app doesn’t allow for ease of navigating between starting/stopping the playback of the book or rewinding to catch a missed sentence. Regardless of Alexa’s lack of inflection and intonation (after all, it’s not the audiobook recording of the story and truly is just the monotone of Alexa’s voice), the app glitches enough that she repeats multiple sentences within the same chapter causing me, the “reader” to be throughly confused. Fortunately, but rather time consuming and a bit frustrating, the kindle app holds the “print” version of the book for my own ease in referencing. I’ve had to go back to do that. While I’m not complaining that I actually need to read the book for comprehension purposes thanks to her “glory”, having Alexa read to you that “lives” (as in “he lives for sugar”) not be read as “lives” (as in “he took fifteen lives in the war”) is chuckle-inducing but again, frustrating. She is, of course, a computer. But, as a computer, I figured she should be smarter than that mispronunciation debacle. TL;DR: the app isn’t super user friendly for book readers; the voice/intelligence of the personification of Alexa could use some work
  • Jul 21, 2021

    By Robert Christensen
    It works okay, but the interface is really clicky and slow. When I moved I had to many type in my new address for each device. There was not a way to assign my new address to all at once. Then, I realized one of my devices did not save my new address after several attempts. I had to do a factory reset just to set the address to the correct value.
  • Jul 16, 2021

    By Kevin Jackson J
    This app is almost useless for what I use Alexa for. It is very frustrating that Alexa keeps referring me to the app but yet the app is not user friendly at all. I've been trying to set apple music as a default for my echo for about 2 hours now and nothing is working properly. I keep running into the same problems and it is getting old. In the future I'm switching to Google.
  • Jul 26, 2021

    By Brendan Baylis
    Downloaded so I could sync devices for my speaker, which it does an ok job with. Get constant notifications about enabling it to listen on my phone, which I have no interest in doing but can't seem to stop the constant prods to do so. Then came months of "Alexa is draining your battery" notifications. I have waited for this to be fixed and now given up. Like others, I have resorted to uninstalling the app and reinstalling if I need to do something, then deleting again.
  • Jul 27, 2021

    By Mas Libman
    Some day it will "just work" ... but today isn't that day. Today I tried the "energy dashboard" only to be redirected to the Amazon shopping home page. Wow thanks! Guess I should have bought Google... I've been adding more devices over time and clearly Amazon isn't ready for a production smarthome.
  • Jul 24, 2021

    By JonBimblesticks
    Horrific experience, that ranges from "annoyingly buggy" to "will not do what I want it to". Tonight, for example, I've been trying to link my Tidal music account. The "Link Service" page just gives me a black screen. It will not load at all. On neither my phone nor my iPad. Not to mention the skills, which are almost always unmaintained and broken. The skills store is a graveyard of apps with 1 star ratings that haven't been updated since 2016. I'll be buying a Google Home next time.

No reviews available

No reviews available

  • List feature a problem - updated Aug 8, 2018

    By RecycledGum
    ****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
  • Jul 28, 2021

    By Sukie O Clarke
    A remarkably multi-ranged application which is surprisingly so excellent. The wide range of features allows seamless interface with all of your devices. I am so thrilled. I have had my Alexa for 2 years and never knew there were so many functions. Its absolutely Amazing. I love it. Me and my Alexa will definitely become inseparable. Thank you to the System Analysts who wrote and developed this fantastic, user friendly software. 5 ***** Excellence personified.
  • Alexa Sleep Sounds. Nov 29, 2019

    By Sunnie327
    I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it.
  • Jul 27, 2021

    By David Diehl
    I'd better give this 5 stars being that I have more "Alexa" devices thru out my house than I can count on 2 hands!! Learning it all was definitely a slow curve ball but I hit a homerun and can manage everything now with ease. My biggest problem was, and still is, when I buy something and it doesn't work as good or as easy as all the other stuff that does! You have to be careful and do the research, read what others are saying. I still have trouble getting some GE products to work...
  • Why you need an Alexa Show Feb 8, 2020

    By uofmorioles
    Any person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful.
  • Jul 22, 2021

    By T Howell
    Admittedly, I don't use Alexa to fullest advantage, but only because she does so many things. The suggestions are a great start, and I'm constantly surprised at all the capabilities of this tiny little device. Music sounds full and rich, which is what I've been using the most with Amazon Music unlimited (which is also amazing). I like the reminder function, which helps me take medications and get to bed and appointments on time. I can hardly wait to learn more functions use her more.
  • Granny Cam Apr 7, 2020

    By BonSueB
    When my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!
  • Jul 23, 2021

    By Maurice Bruchet
    Works like a charm ;) July '21- there seems to be a problem. Alexa is a little slow, and seems to be confused. Very slow to answe. Hmmmm, I asked if there was an Amazon notification... right after she gave one. Unfortunately, I was distracted, and missed it. Tried to get her to repeat it... it was lost... no recollection. Why is that?
  • It's great... until it isnt Oct 2, 2019

    By Angellams
    I really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage.
  • Still Learning at 65, but love this thing! Oct 15, 2019

    By 1954jmn
    Ok, I have to say that technology is getting harder and harder for me to keep up with. I have an Associate Degree in Computer Science from way back when, so Im not intimidated by all this new technology, however my brain is beginning to feel overloaded at times trying to figure out the Echos, Google WiFi, Macbooks, Iphones, Smart plugs, Ipads, etc. I really wanted this Echo to hookup seamlessly with Fire TV, however, that didnt happen after an extended amount of time with tech support. So, now Im just using it for fun and necessities. It is kind of nice to get up and ask what the weather is, or how the traffic is to x location today, but I really like it when I can ask her to play soft music. Sooo relaxing at my age. My husband, the curmudgeon, can barely operate a flip phone. He has managed to get himself comfortable with asking the weather on Fire TV, but thats the extent of it. He didnt want the Google WIFI system because he thought you had to talk to the pods....enough said. I still love the Echo! Good Purchase, easy to install.
  • Jul 27, 2021

    By John
    Great, but occasionally the service I requested is unavailable, even though Alexa confirms it and supposedly connects the app, then it goes quiet and nothing happens. A simple request for Classic FM is confirmed by Alexa, using the Global Player and then nothing. Also tried Radio 2, just in case the Global player was faulty and Alexa confirmed my request and again nothing. I even tried disconnecting the Echo for a couple of hours and it didn't work. Turning the hub off and back on again failed.
  • List Feature Aug 10, 2018

    By davey PHX
    This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
  • Jul 23, 2021

    By Paul Roberts
    Got an echo device for my wife who has ms. It has been brilliant for her. She can use the app to call me, on her mobile phone, via voice commands, ask the time and listen to the radio. Unfortunately, she can't phone other people as the app can't sort out what she is saying. "Alexa phone Joan" "I can't find Joe". However, it is liberating fir her.
  • Jul 21, 2021

    By Vidurr Skjöldurbrot
    Always changing, usually improving. Functional, mostly user friendly even for a novice. Though the menus could use a little work. I'm sure this will be addressed as they continue to make changes and add much needed features. I would like to see more accessibility features and improved continuous speech learning. I recently had a partial T2 and the doctors believe there's also an immune disorder and a neuromuscular disease but they're still testing. This is why I automated my living space.
  • Amazon’s Conversation Competition May 28, 2021

    By Layz🔐
    There’s feature where you can have a conversation with Alexa. There’s students competing for who can like program the best conversion skills for the semi-finals or something and it was fine but then I got a super creepy one. It started out fine and then it started saying “I’m confused” and “I see a woman’s face” and I was like uhh ok. But then it was singing song lyrics and I asked if there was a song stuck in her head and she said “I don’t know I’m confused”. I kept asking it for the song name and it would either say a random song or “I don’t know I’m confused”. I asked if the person who programmed it was listening live and it said “yes I’ve been listening to you for a while”. It also said it “sees me talking to myself” and “I hear you talk to yourself a lot” UHH. I asked where she was and it said “I’m in my room” then it about a minute later started saying “are you my roommate? are we roommates?”. And i remember asking it something and it said “I don’t know, I’ll tell your friend later”. And it kept saying “I have to go I’ll talk to you later” ???. It was probably nothing but it creeped me out.
  • Jul 26, 2021

    By Beverly Wells
    Mostly good. I use a few skills & it's my alarm clock & shopping list. My 10 y/o grandson loves asking her questions. However, recently it is requiring me to sign in everytime I open the app on my phone and isn't giving the "remember me" or "keep me logged in" option. It seems to be across several Amazon apps, regardless of device on the other apps. It's a nuisance.
  • Two locations Feb 10, 2021

    By Slow solo traveler
    I have 4 Echo devices in 2 locations, running on two disparate WiFi networks. Each site has 1 main Echo device that serves a studio apartment and one Echo dot in the bathrooms at each site. The new round devices are in the second site. It appears that there are problems with Alexa discriminating between devices in the two networks and I regularly have to go to the app to play my regularly requested from Tune In, particularly from the new large round Echo device. Also, this device often cannot discern my whispering voice or answers without whispering, even when I reactivate whisper mode over and over. I do, generally, like having Alexa at my beck and call. Since music is not my major usage, I cannot testify how the new round device operates. I definitely like the look: I have the dusty blue. But I think there is tweaking required to the new devices too get their voice responses operating at the same level I have with my second generation column Echo device. I still have much to learn and more skills to activate at my second site, which I will continue to do.
  • "Back" button blues Aug 6, 2019

    By Midlyfn
    I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well.
  • Still difficult to use Mar 13, 2021

    By ssaurez1
    Very difficult to make routines or control things around the house. It should be much easier to see any decide or gadgets around the house, light bulbs or speakers, outlets. Still a lot to work on Alex’s capabilities to make her more efficient. I’ll be happy when in 1,2,3 minutes and she would be able to see and discover every new devise found in the house or any Bluetooth gadgets she did not know. Phone calls shouldn’t be a problem if Alexa is connected to my network regardless if she's connected to my phone call should be allowed and what's going in with WhatsApp? It's worldwide as possible why not to give her access to use it to call other countries? That's really a plus ++++. . Once Akexa has access to the network it should be easy to discover anything hooked up to the same network via Bluetooth or wifi it's all password protected and in the same house why d8es she need constant permission? She should be able to discover my car Ior husband car or the house or office callif she has been there once and access was granted why can't she always has clearance? Constantly having to connect her tiny cell if leave the house then she gets totally disconnected. Akexa should be able to call my cell in her own to ask if she should turn on the lights for my dogs. That's how efficient she should be and she's capable, just have to work the perks..?
  • Amazing but she needs an update Jan 7, 2021

    By Papa johnys dad
    I’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing.
  • Alexa friendly; app not so much Feb 23, 2020

    By Cadenza2
    I don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive.
  • a little help for the blind people Oct 13, 2020

    By Zach T. O. C.
    Now I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me.
  • Jul 25, 2021

    By Krista Murphy
    This app is glitchy, not remotely intuitive and constantly changing. The changes would be great if they ever improved either the glitches or the intuitiveness, but they don't. I wish there were another way to do any of the things necessary to do the things I use my echo devices for. I honestly dislike it enough that eventually I plan to replace my echo devices with Google or something else.
  • A duplicate device every time! Frustrating for those with a lot of Smart Devices Jun 10, 2021

    By Clamsterdam
    The app would be great if there were more control over the items you have connected. Every time I open the app it’s discovered the same devices again. I have duplicates and triples of just about every device. I’m aware of why it’s happening, but there’s no way to stop it from happening. There’s no way to hide devices and getting rid of items is painfully slow and tedious. In the end it’s not even worth it because the next time you run the app it will just re-discover all of the devices that you just spent hours deleting. Also, there’s no easy way to distinguish which of the multiples are the devices you’ve actually set up for routines or rooms. Essentially you have to turn things on and off to see which ones respond before you can determine the ones that need to be removed. Not like it matters though because of the aforementioned comment about them just coming back. I love Alexa, but there needs to be a better way to manage devices and for Christ’s sake please give us a way to do away with all of these duplicates!!!! I’m tired of having to spend hours re-doing my entire smart home. Maybe stop pushing out all of these new devices and work on your app infrastructure. As of right now your devices are smart but your app is clearly the kid in class who just doesn’t get it.
  • Jul 29, 2021

    By Chris Young
    Frustrating that I'm not able to wall off my devices. "Only allow this echo to control devices in the same room." Or, only allow this device to be controlled from this room/echo. For now, we just have poltergeists as our kids downstairs are blinking lamps upstairs or turning things on and off. Also frustrating that I can't * OR my routine actions * have alternative voice commands for the same routine * set screentime limits on my Kids linked echos
  • Room for improvement Jul 17, 2021

    By SmeeIsMe
    The Alexa app, for me, is only used in connection with my Kindle so that I can utilize the voice feature of Alexa to read my kindle book. The front face of the app doesn’t allow for ease of navigating between starting/stopping the playback of the book or rewinding to catch a missed sentence. Regardless of Alexa’s lack of inflection and intonation (after all, it’s not the audiobook recording of the story and truly is just the monotone of Alexa’s voice), the app glitches enough that she repeats multiple sentences within the same chapter causing me, the “reader” to be throughly confused. Fortunately, but rather time consuming and a bit frustrating, the kindle app holds the “print” version of the book for my own ease in referencing. I’ve had to go back to do that. While I’m not complaining that I actually need to read the book for comprehension purposes thanks to her “glory”, having Alexa read to you that “lives” (as in “he lives for sugar”) not be read as “lives” (as in “he took fifteen lives in the war”) is chuckle-inducing but again, frustrating. She is, of course, a computer. But, as a computer, I figured she should be smarter than that mispronunciation debacle. TL;DR: the app isn’t super user friendly for book readers; the voice/intelligence of the personification of Alexa could use some work
  • Jul 21, 2021

    By Robert Christensen
    It works okay, but the interface is really clicky and slow. When I moved I had to many type in my new address for each device. There was not a way to assign my new address to all at once. Then, I realized one of my devices did not save my new address after several attempts. I had to do a factory reset just to set the address to the correct value.
  • Jul 26, 2021

    By Brendan Baylis
    Downloaded so I could sync devices for my speaker, which it does an ok job with. Get constant notifications about enabling it to listen on my phone, which I have no interest in doing but can't seem to stop the constant prods to do so. Then came months of "Alexa is draining your battery" notifications. I have waited for this to be fixed and now given up. Like others, I have resorted to uninstalling the app and reinstalling if I need to do something, then deleting again.
  • Jul 25, 2021

    By Mark Searfoss
    The app works ok for me, however it only gets 2 stars from my (household) because my wife can no longer set or manage alarms and timers on ALL 12 of our echo devices through the app. This is a serious limitation of the household features. It makes no sense why this feature for household members was removed. I will be rethinking the direction of our smart home devices if this is not fixed.
  • Jul 28, 2021

    By Daniel Yoo
    Dislike that they intentionally make certain features difficult to encourage use of their services such as Amazon music. Alexa skills are for the most part awful as rated in their own store. Things suddenly stop working from an update on either end. You cannot stop music notifications. Many other features are setup in this annoying way. I'm on the edge of trashing all 15+ of my Alexa devices. Google send me a discount code and Alexa is gone Stop AB testing on me. It's annoying and obvious
  • Jul 16, 2021

    By Kevin Jackson J
    This app is almost useless for what I use Alexa for. It is very frustrating that Alexa keeps referring me to the app but yet the app is not user friendly at all. I've been trying to set apple music as a default for my echo for about 2 hours now and nothing is working properly. I keep running into the same problems and it is getting old. In the future I'm switching to Google.
  • Jul 27, 2021

    By Mas Libman
    Some day it will "just work" ... but today isn't that day. Today I tried the "energy dashboard" only to be redirected to the Amazon shopping home page. Wow thanks! Guess I should have bought Google... I've been adding more devices over time and clearly Amazon isn't ready for a production smarthome.
  • Jul 24, 2021

    By JonBimblesticks
    Horrific experience, that ranges from "annoyingly buggy" to "will not do what I want it to". Tonight, for example, I've been trying to link my Tidal music account. The "Link Service" page just gives me a black screen. It will not load at all. On neither my phone nor my iPad. Not to mention the skills, which are almost always unmaintained and broken. The skills store is a graveyard of apps with 1 star ratings that haven't been updated since 2016. I'll be buying a Google Home next time.
  • Jul 18, 2021

    By Sheila Winger
    App is extremely slow and it's always telling me I have no internet connection when I do. Always kicks me out of the app over and over again! Please fix. Alexa never plays the correct thing I ask my echo. So tired of it! Been dealing with this for a year now and no improvement. Every update just makes it worse! Switching to Google!

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