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Ally Mobile: Banking & Investing

Ally Mobile: Banking & Investing

Ally Financial

Save, invest, and manage your money with smart financial tools.

4.3 Ratings 51K+ Reviews 1M+ Downloads

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About Ally Mobile: Banking & Investing

Ratings & Reviews

4.3
51.1K+ Ratings
  1. 5
    74+%
  2. 4
    9+%
  3. 3
    3+%
  4. 2
    2+%
  5. 1
    12+%
Write a Review
  • Feb 28, 2021

    By Dave Hull
    Nice app, does everything you'd expect a banking app to do. I like the buckets feature, but it's pretty hard to move money between buckets. This is especially true because the "distribute" text boxes don't allow you to move the cursor so you need to delete everything in both text fields and re-enter. Ideally, I'd like a "move x dollars from bucket y to bucket z" option. Still though, very useful app
    more
  • Love them to bank and invest! Feb 1, 2020

    By BudgetMaster B
    I’ve been saving online with Ally for a couple years now - using them for a savings account was a no brainer. But I DID use the ole brain to decide who to go with for my first foray into the stock market. I read up on best apps for beginners, pros and cons of several different platforms, etc, and decided to go with Ally - ultimately the fact that I already banked with them gave an extra ‘pro’ to them on the list, in addition to charging NO commission and NO trading fees, which seemed basically unheard of on most other apps I looked into. I’ve had my investment account open for most of this month and it’s been a really easy, unscary process (as Unscary as the stock market can be, anyway.) I used them to buy a handful of specific stocks I decided on after tracking those stocks for a year and researching them, and I plan to use this account to grow my money towards retirement, investing a modest amount each year (not to actively trade, and not to quickly grow funds that I then want to immediately use). So my experience based on that goal has been really great!
    more
  • Best Bank thus far Jun 14, 2019

    By mgwatt
    I’ve been with Ally for several years now. I have a checking and savings account with them. Even when I couldn’t find a bank to finance my car loan, Ally was the only one to trust me with a car loan. I paid off that car with no issues from Ally. I would recommend Ally to everyone that I know. I realized recently how great they are. I had not used my account for over a year, probably a year and a half. So, when I called them the other day, to my surprise, my account was still open and ready to use! Amazing!!! And their live customer support is the best! I’m seeing negative comments here, but why would you use a bank for stock investments? Maybe if you are having issues with Ally’s investment program, try using companies that focus just on that, and come back to Ally once they have mastered that option. It seems that their stock investment program may need some updating, but don’t write them off just because you’ve had issues. Ally is still a great bank option.
    more
  • Really long wait Feb 25, 2021

    By Sealvl
    I made my account for trading months ago. I’m still filing for my account to be fully active. You have to jump through so many hoops to use this app. You have to file for your bank and IF they accept it which took me 6 tries to get accepted because they didn’t like the way my documents looked? Legit got confirmed from the same thing I sent every time because that’s what they kept asking for. Anyway then you have to wait 4 or 5 days for your money to show in account then you have to wait 4 or 5 days for it to “settle” in your account. Then you have your money all set and oh wait you still can’t use it even though you have it. You have to now apply for options which will take 2 to 3 days. I applied for Fidelity and got instant access and the app is cleaner. But my friend is using this app so I’m going to be using this app. But there should be a easier way to just apply for everything out the get go. None of this wait months to do anything crap. Super in convenient. Other then the looooooong wait the bank it ok. The app only has 1/4th of the features so expect to have to use their website every now and then.
    more
  • Outstanding Investment and Banking Platform Mar 14, 2020

    By Danial Jackson
    I moved my money over to Ally because I liked the ability to easily create additional checking and savings custodian accounts for my kids all manageable from one place. Each with their own debit cards and free checks! + Found a really neat savings feature called buckets to help save for specific goals. Noticed they offered an integrated investment platform and so I opened one just to test the waters. This ended up being one of my favorite features. My money is transferable from any Ally checking or savings accounts IMMEDIATELY (as in only seconds to process) great if a last minute opportunity develops. The platform has been 100% responsive and reliable executing trades of both stocks and options. They allow you to sell short or buy long, and offer a good research platform. There are API integration features to enable other custom platforms and rich detailed market data. Best of all great 24/7 customer support that is both responsive and provided by real humans. Have an issue and they have your back, it exceeded my expectations by far when compared to other banks and trading platforms. Oh yeah as another big plus 9 times out of 10 they have the highest interest rates available out there on the savings accounts! While none of us are planing to get rich on interest it’s nice to have my cash value savings keep up with inflation, and get that nice compound interest as it sits safely. A+ 5 star from me
    more
  • Mar 1, 2021

    By Conrad
    My emails to support continue to be ignored. I have spent hours on hold waiting for customer service. I used to recommend this bank. Now I'm going to close my account as soon as I get ahold of someone, if that ever happens. Their broken app and non-existent customer service have now caused me a huge tax issue and I don't know if they'll ever get back to me to fix it.
    more
  • I can’t access my account due to a problematic registration process. Sep 2, 2020

    By JaredEN2
    I downloaded the app, when opened, the app prompts you to open a bank account. I went through the process, a few hours later I get an email saying my accounts are open and can be accessed by logging in. I never made an account, there wasn’t any registration process when I was opening the accounts, and you can’t even register in the app. I couldn’t find any information on signing up and logging in the app’s “Help & FAQ” section, so I had to resort to reddit, they said you have to register on the website. So I head to the “Enroll in Bank and Invest Online Services” page and enter all of the required information, but every time I enter my info It says “We’re sorry. We’re unable to complete your enrollment online.” I guess I’m gonna have to call them, this whole situation is absolutely ridiculous, and I can’t be the only one who has had these issues. Very rough start to what should be a smooth experience. I just downloaded Capital One, went to the website and registered with a checking account without any problems in like 5 minutes, not even exaggerating. All I have to do is add funds to activate the checking account. Way, way more intuitive.
    more
  • Mar 3, 2021

    By Dan Yavuzkurt
    Very, very slow. Keeps asking you to log in over and over. Why does it make you confirm just to go back to the snapshot?! The bank itself is unreliable and continues to have internet issues resulting in inability to access accounts. Yesterday AND today they've been down for hours at the start of the trading day. Unacceptable.
    more
  • Mar 4, 2021

    By Len D
    Normally I love this bank, it has the best interest nrates for the savings account. But right now I can't deposit checks, that part of the app is down. It's a online only bank but there are no customer care associates available to help online. I've called but just get put on hold forever to find out no one even works in that department after 4pm. So good luck using this if you work a 9-5 job or can't take a hour long break just to sit on hold and get nowhere.
    more
  • Slow deposits - zero notifications about late deposits Jan 1, 2021

    By Remote does not work
    I opened my account in the hopes of transitioning my main income and pay my bills all through Ally. I have had nothing but problems accessing and moving money, it’s been extremely frustrating. After my immediate deposit of 10,000, I couldn’t take it back out in full for 90 days, without being limited to $500 per day (or $1000 per day, I don’t recall). My most recent example is trying to deposit a check for $500 that was received for Christmas. It was submitted via mobile check deposit at 10am on 12/31, it shows as deposited in my account, but not in my balance. The deposit was apparently placed on an extended hold. I didn’t receive any notifications, no emails, I had to call customer service to get an explanation. I have several other checks to deposit and would have loved to be able to get this one back if I would have known this. The only option when this happens is to use a brick and mortar bank and transfer it. Perhaps I didn’t setup my account correctly or it may be user error on my end, but since I’ve had consistent issues depositing and getting my money back through this bank, I would only consider Ally to be a secondary money moving option.
    more

No reviews available

  • Feb 28, 2021

    By Dave Hull
    Nice app, does everything you'd expect a banking app to do. I like the buckets feature, but it's pretty hard to move money between buckets. This is especially true because the "distribute" text boxes don't allow you to move the cursor so you need to delete everything in both text fields and re-enter. Ideally, I'd like a "move x dollars from bucket y to bucket z" option. Still though, very useful app
    more
  • Love them to bank and invest! Feb 1, 2020

    By BudgetMaster B
    I’ve been saving online with Ally for a couple years now - using them for a savings account was a no brainer. But I DID use the ole brain to decide who to go with for my first foray into the stock market. I read up on best apps for beginners, pros and cons of several different platforms, etc, and decided to go with Ally - ultimately the fact that I already banked with them gave an extra ‘pro’ to them on the list, in addition to charging NO commission and NO trading fees, which seemed basically unheard of on most other apps I looked into. I’ve had my investment account open for most of this month and it’s been a really easy, unscary process (as Unscary as the stock market can be, anyway.) I used them to buy a handful of specific stocks I decided on after tracking those stocks for a year and researching them, and I plan to use this account to grow my money towards retirement, investing a modest amount each year (not to actively trade, and not to quickly grow funds that I then want to immediately use). So my experience based on that goal has been really great!
    more
  • Best Bank thus far Jun 14, 2019

    By mgwatt
    I’ve been with Ally for several years now. I have a checking and savings account with them. Even when I couldn’t find a bank to finance my car loan, Ally was the only one to trust me with a car loan. I paid off that car with no issues from Ally. I would recommend Ally to everyone that I know. I realized recently how great they are. I had not used my account for over a year, probably a year and a half. So, when I called them the other day, to my surprise, my account was still open and ready to use! Amazing!!! And their live customer support is the best! I’m seeing negative comments here, but why would you use a bank for stock investments? Maybe if you are having issues with Ally’s investment program, try using companies that focus just on that, and come back to Ally once they have mastered that option. It seems that their stock investment program may need some updating, but don’t write them off just because you’ve had issues. Ally is still a great bank option.
    more
  • Outstanding Investment and Banking Platform Mar 14, 2020

    By Danial Jackson
    I moved my money over to Ally because I liked the ability to easily create additional checking and savings custodian accounts for my kids all manageable from one place. Each with their own debit cards and free checks! + Found a really neat savings feature called buckets to help save for specific goals. Noticed they offered an integrated investment platform and so I opened one just to test the waters. This ended up being one of my favorite features. My money is transferable from any Ally checking or savings accounts IMMEDIATELY (as in only seconds to process) great if a last minute opportunity develops. The platform has been 100% responsive and reliable executing trades of both stocks and options. They allow you to sell short or buy long, and offer a good research platform. There are API integration features to enable other custom platforms and rich detailed market data. Best of all great 24/7 customer support that is both responsive and provided by real humans. Have an issue and they have your back, it exceeded my expectations by far when compared to other banks and trading platforms. Oh yeah as another big plus 9 times out of 10 they have the highest interest rates available out there on the savings accounts! While none of us are planing to get rich on interest it’s nice to have my cash value savings keep up with inflation, and get that nice compound interest as it sits safely. A+ 5 star from me
    more
  • The Ally app has 100% full online banking features on Mobile! Nov 23, 2019

    By Jgunter2011
    Most mobile banking apps have limited services available that are limited to traditional “online banking” access that require logging in from a PC/Laptop but not Ally’s Mobile App! This app has all features you would need for your banking needs such as order checks, card controls, bill pay, Zelle, Mobile check deposit, transfer money internally & externally to your linked accounts, add memos to transactions, chat real time with a banking associate and even open new accounts! I love Ally for their customer service, user friendly services and their great products! Also I can not forget to add that their app is reliable, dependable and consistent- it never goes down or has glitches like other banking apps I’ve used in the past.
    more
  • Mar 3, 2021

    By Michael
    The app can improve. Needs to have after hour and pre market option when you place your order. Should also have option to see how your portfolio has done in 1D,5D, 1M, 6M, and year, not just total portfolio percentage. App also doesn't have any analyst ratings for stocks.
    more
  • Update Required pop ups affect app usability Nov 23, 2019

    By ethansinjin
    The Ally app is in the top 25% of financial related apps I’ve used. Over the years, it has gotten consistently better, particularly since they moved ATM finder back into the app (instead of requiring a separate download). I do have a few complaints, though. I work for a communications company that has an app in the App Store. Sometimes, due to non backwards-compatible API changes, we need to force users to update to the latest version of the app in the App Store. But, we generally do this sparingly, with great regard for the annoyance it causes users. And when possible, we support the past few versions of our app instead of only the latest release. Ally has released 5 updates in the past few weeks (good!) but forces only the absolute latest version on users (bad!) if you open a version that was released only a day ago, you can’t use the app until you go to the App Store and update. On top of that, it seems like Ally Bank is using the Staged 7-day releases feature of App Store Connect, which doesn’t auto-update the app for the majority of users until a week after the update goes live in the App Store. The end result is a massive pain as the daily use case/experience. It would be great if the “update required” feature could be used more sparingly (maybe support the last 2-3 versions instead of just the latest?) but if that’s not an option, consider turning off the Staged Rollout feature.
    more
  • Great but could be better May 8, 2020

    By kbk831
    I truly enjoy banking with Ally Bank. I’ve been a customer for almost 10 years. The mobile app has come a long way. I’m definitely enjoying the new feature but there’s always room for improvement. Most banking apps include a budgeting feature. I think it’s time for Ally to implement a budgeting feature in their app. I’ve been using 3rd party apps to keep my budget in check, but it would be much more convenient to do this right inside the Ally app. The buckets feature is okay but could be improved. I like the idea of “cash envelope system” and the buckets feature is a sort of digital version of this. I do think we should be allowed to create as many buckets as we like. I also which we could create buckets in our checking accounts. You should also be able to allocated fixed amounts rather than just percentages. If these things are fixed, you’ll get that 5th star from me. Keep up the great work Ally bank!
    more
  • Good but disappointed no use with VPN Oct 12, 2020

    By Donnie504
    Overall I’m satisfied with Ally and the app. I still wish it was easier to see pending transactions and I randomly (at least to me) have transactions declined while at the store but I get a text now that I can tell them to accept the charge whereas in the past I would have to step out of line and call them. However, what I am most upset about is the fact that I can’t use the app with the VPN on, on my phone. I couldn’t login to the app for days and didn’t know why until I came to the app looking for an update and saw someone had commented on the VPN issue. When I contacted Ally about it I was told they value security (ironic) and such as don’t allow certain internet protocols and if I could still login online I would be fine. Well, apparently I can’t login online either unless I turn of my VPN for that too. This is highly inconvenient, especially when I don’t have this issue with my other banking apps.
    more
  • Great Bank But New Features Hurt App UX Feb 8, 2020

    By daneel571
    Excellent bank overall but the last few updates have hurt the user experience on the mobile app. The new analyze feature is nice but gets in the way most of the time when checking my balances and transactions. I used to be able to tap on an account then get my transaction information immediately. Now I tap on an account, then get to wait a second or two for the analyze element to load. And to add to the annoyance, what I wanted to see is pushed off the screen. Allow the user to disable the new feature to speed up navigation of the app or put the analyze feature in its own section. Don’t force the user to have to move through it every time. I realize that you want to advertise your services to your users but this is the digital equivalent of putting the milk in the back of the store and it is annoying.
    more
  • Really long wait Feb 25, 2021

    By Sealvl
    I made my account for trading months ago. I’m still filing for my account to be fully active. You have to jump through so many hoops to use this app. You have to file for your bank and IF they accept it which took me 6 tries to get accepted because they didn’t like the way my documents looked? Legit got confirmed from the same thing I sent every time because that’s what they kept asking for. Anyway then you have to wait 4 or 5 days for your money to show in account then you have to wait 4 or 5 days for it to “settle” in your account. Then you have your money all set and oh wait you still can’t use it even though you have it. You have to now apply for options which will take 2 to 3 days. I applied for Fidelity and got instant access and the app is cleaner. But my friend is using this app so I’m going to be using this app. But there should be a easier way to just apply for everything out the get go. None of this wait months to do anything crap. Super in convenient. Other then the looooooong wait the bank it ok. The app only has 1/4th of the features so expect to have to use their website every now and then.
    more
  • Feb 27, 2021

    By Jim T
    "Scheduled Activity" never works. So I can never get a good reading on my actual deposits and balance, because of their policy on not approving large deposits at a time. I hate having to go to the website to find out this information!
    more
  • Feb 19, 2021

    By James Fisher
    Love the new trade calculator. I might add that it would be useful if you can see a graph of your investment portfolio though. Also I have to use the desktop web version in order to download any tax forms which is a bit annoying.
  • Feb 24, 2021

    By dh gg
    Pro: you can open ally bank account and transfer from.it to ally and use it to trade option right away (only other one is robinhood). Cons : There is 15 min delay on option price. It doesn't let u sell any securities if you are using unsettled fund(you can but u need to call customer service), with option price action that is not helpful. Weired thing is , it doesn't say hey u will get GFV volition or something, it just doesn't let u sell it. Conclusion : technically u cannot day trade here
    more
  • Great for banking. Garbage for investing. Dec 17, 2020

    By Hdoggg007
    Excellent banking app. Nice UI/UX. There’s a lot of unnecessary text in the middle of the main view that’s not closable. For instance I don’t care that my electric bill was a few bucks higher than last month. I already know that. Would be nice to clean that up. The investing part of the app is terrible. There’s no way to see simple things like overall “days change” in both % and $ (I.e. a sum of all positions). This is probably the most used function by investors. You’re stuck with the one view they created. Highly recommend you hire a new UI/UX team for this. Look at some the other apps out there like stocks trader and Ameritrade (now think or Sam) who have awesome UIs. If the investing app were separate I’d give it one star and give the banking app 5 stars.
    more
  • I can’t access my account due to a problematic registration process. Sep 2, 2020

    By JaredEN2
    I downloaded the app, when opened, the app prompts you to open a bank account. I went through the process, a few hours later I get an email saying my accounts are open and can be accessed by logging in. I never made an account, there wasn’t any registration process when I was opening the accounts, and you can’t even register in the app. I couldn’t find any information on signing up and logging in the app’s “Help & FAQ” section, so I had to resort to reddit, they said you have to register on the website. So I head to the “Enroll in Bank and Invest Online Services” page and enter all of the required information, but every time I enter my info It says “We’re sorry. We’re unable to complete your enrollment online.” I guess I’m gonna have to call them, this whole situation is absolutely ridiculous, and I can’t be the only one who has had these issues. Very rough start to what should be a smooth experience. I just downloaded Capital One, went to the website and registered with a checking account without any problems in like 5 minutes, not even exaggerating. All I have to do is add funds to activate the checking account. Way, way more intuitive.
    more
  • Won’t release my funds! Feb 4, 2021

    By OG12345
    I’ve had an Ally interest checking account since 2015. On February1st I deposited two checks via e check deposit. The second check’s funds were released the next day. The first check (which was well below their limit for special handling and extra hold time for a check) was still pending three days later. I called customer service and the CS representative was very helpful. She found no reason so she contacted at least three supervisors who also couldn’t find a reason. They verified my story and it matched the check. The end result was there was someone up the chain who didn’t give a reason but over rode the decision of the other supervisors and placed a seven day hold on my check. This was a time sensitive transaction and it cost me money. Moral of the story. Supervisors don’t have the final say and if you have a check and need the cash, place it with another bank.
    more
  • Not Good for Penny Stock Traders Jun 20, 2018

    By Worth 0.99
    Back before Tradeking merged with Ally (or whatever happened), Tradeking’s buy/limit option allowed you to trade at less than 0.01 ... which is crucial if you work with ANY penny stocks. For example you could create a purchase limit order at 0.015 or even 0.012 ... it offered way more functionality and precision working with penny stocks. Admittedly ever since Tradeking merged with Ally, since Ally Mobile stopped allowing trade limits (buy or sell) at 0.011 to 0.019 (limit orders that don’t have the same precision as before), I’ve admittedly lost money and decent opportunities. I like Ally Mobile, it works very smooth. I’m just very disappointed with the lack of precision that Tradeking offered. Eventually I’m going to have to transfer my portfolio to a different stock broker unless Ally Mobile updates their functionality to allow limit trades between 0.01 and 0.02 (between pennies). Examples: 0.013, 0.015, 0.024, 0.027, 0.029, 0.031, 0.038, etc, etc, Hopefully they fix this limitation soon (unless there was some new stock trading regulations I didn’t know about, that no longer allow limit trades between pennies). Otherwise it works great though.
    more
  • Works fine but needs to support more Jan 24, 2020

    By SgtBlue
    The app works fine for what it does, and is honestly one of the better bank apps, but Ally still frustratingly forces you to go to their full desktop site to do many operations. For example, their mobile bill pay interface is very limited and can't create or change repeated payments. You also can't do it through the mobile website (and the "View Full Desktop Site" options don't work); you actually have to use a desktop or laptop computer. It's 2020; I do almost all of my banking from my phone now. Get with the times Ally. This is the only reason I keep my checking account and do most of my bill pay through a separate bank; USAA's mobile app is fantastic.
    more
  • Don’t risk your hard earned money Jun 17, 2019

    By AT1223
    After having my account for over a year, Ally locked my funds so my debit card was declined while I was buying tacos. I was told to call them. Then after over 2 hours on hold, an extremely rude customer service rep told me they were going to “sever their banking relationship with me” so I asked, what will happen to my money? Can I do anything about this? Then I was told all my funds would be sent back to the original source. So what happens to my paycheck? No idea, the customer rep seemed aggressive and didn’t care. They were done with me. I still don’t know where my money is. DON’T RISK BANKING WITH ALLY unless you want to be locked out of your own account. Happens all the time. Read the comments.
    more
  • Mar 1, 2021

    By Conrad
    My emails to support continue to be ignored. I have spent hours on hold waiting for customer service. I used to recommend this bank. Now I'm going to close my account as soon as I get ahold of someone, if that ever happens. Their broken app and non-existent customer service have now caused me a huge tax issue and I don't know if they'll ever get back to me to fix it.
    more
  • Mar 3, 2021

    By Dan Yavuzkurt
    Very, very slow. Keeps asking you to log in over and over. Why does it make you confirm just to go back to the snapshot?! The bank itself is unreliable and continues to have internet issues resulting in inability to access accounts. Yesterday AND today they've been down for hours at the start of the trading day. Unacceptable.
    more
  • Mar 4, 2021

    By Len D
    Normally I love this bank, it has the best interest nrates for the savings account. But right now I can't deposit checks, that part of the app is down. It's a online only bank but there are no customer care associates available to help online. I've called but just get put on hold forever to find out no one even works in that department after 4pm. So good luck using this if you work a 9-5 job or can't take a hour long break just to sit on hold and get nowhere.
    more
  • Slow deposits - zero notifications about late deposits Jan 1, 2021

    By Remote does not work
    I opened my account in the hopes of transitioning my main income and pay my bills all through Ally. I have had nothing but problems accessing and moving money, it’s been extremely frustrating. After my immediate deposit of 10,000, I couldn’t take it back out in full for 90 days, without being limited to $500 per day (or $1000 per day, I don’t recall). My most recent example is trying to deposit a check for $500 that was received for Christmas. It was submitted via mobile check deposit at 10am on 12/31, it shows as deposited in my account, but not in my balance. The deposit was apparently placed on an extended hold. I didn’t receive any notifications, no emails, I had to call customer service to get an explanation. I have several other checks to deposit and would have loved to be able to get this one back if I would have known this. The only option when this happens is to use a brick and mortar bank and transfer it. Perhaps I didn’t setup my account correctly or it may be user error on my end, but since I’ve had consistent issues depositing and getting my money back through this bank, I would only consider Ally to be a secondary money moving option.
    more
  • Mar 1, 2021

    By Amelia Ehrens
    If I could give zero stars, I would. I cancelled a recurring payment to someone over a year ago and Ally randomly reinstated them and sent money from my account without my authorization. I used to love this bank and the last several months it's been nothing but problems. Just transferred all of my money elsewhere.
    more

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