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Ally Card Controls

Ally Card Controls

Ally Financial

Manage how, when and where your Ally Bank debit card is used.

2.8 Ratings 899+ Reviews 100K+ Downloads

Ratings & Reviews

Write a Review
  • May 3, 2021

    By Dylan Powers
    Notifications are working now! UX could still use some work. Opening a notification results in an error page notifying to open the card controls app from the primary Ally bank app
  • Not really sure what the fuss is about Jun 29, 2018

    By Zionlucretia
    Sure it’s a separate app but you simply login to the main app then click one button and click on the cards controls and your there. Pretty easy... you only have to login once it’s not a big deal and really it makes sense so you don’t have to have multiple logins for one thing. Besides that I think this is a amazing thing, to have control over your card. There are so many options and it even can track your location so that your card can only be used where you are! Great solution to prevent people from stealing your card info.
  • May 5, 2021

    By Crono Sage
    Thanks, with latest (1.0.4) and updated main app, card notifications are working again.
  • Apr 13, 2021

    By Jk katz Katz
    Excellent app. Ally is a great bank with wonderful customer service. Very happy with them.
  • Love the Card Controls! Oct 14, 2019

    By Happy Ally Customer
    I’ve been able to head off fraudulent charges and the hijacking of my card by using the card controls app. The app alerts me when an attempted charge has been made, and I can easily turn my card on or off to prevent unauthorized use. Yes, there are a few steps to get to the card controls (logging into the banking app first and switching, etc.), which I wish would be improved, but for me, the minor inconvenience is well worth it.
  • Apr 24, 2021

    By brian ballweg
    Very easy to use 100% recommend it!!
  • Card Control Mar 13, 2017

    By Yield matters
    Card Control is an excellent feature addition to the mobile app. Considering a lot of credit unions offer it , a long overdue feature set though. Read about it in a press release . Had a tough time finding it in the app. Finally found it under settings. A consumer friendly feature should be front and center, not make it hard to find. Nonetheless, delighted the feature exists.
  • Useful app Dec 9, 2018

    By SpaceRobot99
    App works fine but is awkward to use. First it’s not optimized for the newer iPhones without home button, so you get black bars at top and bottom. Second when you open the app you click a button that opens the main Ally app, and you then have to open Card Controls from inside the Ally app which then in turn launches Card Controls. They should just incorporate these features into the main app or allow this app to truly work independently.
  • HONEST REVIEW - Ignore the low stars. Jul 16, 2020

    By Tyren Carter
    This app works as it should. I haven’t had any problems and I like the full control over your card. The only reason people are giving low stars is because Ally makes you have 2 apps. That’s the very bottom of my concerns, I don’t care that I have to go to a second app. Phones contain apps, we use them. Love it. Highly recommend if you have an Ally card.
  • Apr 3, 2021

    By Roger Hoyt
    Best online bank, EVER! Period.
  • May 3, 2021

    By Dylan Powers
    Notifications are working now! UX could still use some work. Opening a notification results in an error page notifying to open the card controls app from the primary Ally bank app
  • Not really sure what the fuss is about Jun 29, 2018

    By Zionlucretia
    Sure it’s a separate app but you simply login to the main app then click one button and click on the cards controls and your there. Pretty easy... you only have to login once it’s not a big deal and really it makes sense so you don’t have to have multiple logins for one thing. Besides that I think this is a amazing thing, to have control over your card. There are so many options and it even can track your location so that your card can only be used where you are! Great solution to prevent people from stealing your card info.
  • May 5, 2021

    By Crono Sage
    Thanks, with latest (1.0.4) and updated main app, card notifications are working again.
  • Apr 13, 2021

    By Jk katz Katz
    Excellent app. Ally is a great bank with wonderful customer service. Very happy with them.
  • Love the Card Controls! Oct 14, 2019

    By Happy Ally Customer
    I’ve been able to head off fraudulent charges and the hijacking of my card by using the card controls app. The app alerts me when an attempted charge has been made, and I can easily turn my card on or off to prevent unauthorized use. Yes, there are a few steps to get to the card controls (logging into the banking app first and switching, etc.), which I wish would be improved, but for me, the minor inconvenience is well worth it.
  • Apr 24, 2021

    By brian ballweg
    Very easy to use 100% recommend it!!
  • Card Control Mar 13, 2017

    By Yield matters
    Card Control is an excellent feature addition to the mobile app. Considering a lot of credit unions offer it , a long overdue feature set though. Read about it in a press release . Had a tough time finding it in the app. Finally found it under settings. A consumer friendly feature should be front and center, not make it hard to find. Nonetheless, delighted the feature exists.
  • Useful app Dec 9, 2018

    By SpaceRobot99
    App works fine but is awkward to use. First it’s not optimized for the newer iPhones without home button, so you get black bars at top and bottom. Second when you open the app you click a button that opens the main Ally app, and you then have to open Card Controls from inside the Ally app which then in turn launches Card Controls. They should just incorporate these features into the main app or allow this app to truly work independently.
  • HONEST REVIEW - Ignore the low stars. Jul 16, 2020

    By Tyren Carter
    This app works as it should. I haven’t had any problems and I like the full control over your card. The only reason people are giving low stars is because Ally makes you have 2 apps. That’s the very bottom of my concerns, I don’t care that I have to go to a second app. Phones contain apps, we use them. Love it. Highly recommend if you have an Ally card.
  • Apr 3, 2021

    By Roger Hoyt
    Best online bank, EVER! Period.
  • Two ——> One Jul 25, 2018

    By dev.jsm91
    Even if the performance is not that bad, it still feels more secure having everything in one app, versus having a financial institution that is relatively well-known, split their apps to dictate the number one thing that people stress over... their finances. Even if it’s minimal, I think that the majority of users would like a one sign in experience. Personally, I don’t like the fact that there’s two apps, I don’t like the time out factor when switching between the two, just in case I go to investigate something, I have to re-log back in to the other app. Not to mention that depending on which model of phone you have, the app can be reclaimed for resource allocation.
  • Ally is a great bank... Dec 11, 2018

    By C15425
    However this app does not work. It’s kinda wonky that you have to even download a separate app for these features, but it’s no big deal. The problem is that the app doesn’t work. I opened an account with ally in September, and I downloaded this app then. I could not add my card to it, so I called customer service, which is always very helpful. The woman basically said because I can’t remember verbatim, “yeah we are aware of that issue but there is nothing we can do. I’m sorry about that.” That was in September. It’s now almost Christmas and the app still doesn’t work, I’m still getting the same answer from customer service. “Software engineering is working on it.” Ally is a fantastic bank to work with, however despite all of their good traits, you cannot lock and unlock your debit card or report it stolen in the app, as you can with every other bank I work with. I think they should either fix it, or give up on the app altogether, because I don’t even know how long it didn’t work before I tried it, but it’s been at least 3 months. If your engineering team can’t get it working in that time frame, then maybe the project needs scrapped, because this just looks bad.
  • Apr 21, 2021

    By Paul Delano
    It says to login with user name and password, which doesn't actually work. Can't access card controls at all. No guidance from Ally, astounding inconvenience from an online bank.
  • Outdated and pointless standalone Feb 12, 2019

    By Noel F.
    As a recent new Ally customer I really enjoy using their mobile app, it allows you to get at all your accounts immediately and make changes to everything right on your phone. When you go to your profile and tap card controls though it seems like you'd just be opening a menu but instead you're forced to download another app just to take advantage of additional security and convenience features. The kinds of things this app offers could easily be rolled into the main Ally financial application and keep your data in one spot, safe and sound. To top it off, this app hasn't been updated in a while, otherwise it would support the screen resolutions of the iPhone X/Xs/Xr/XsM among other new phones that have been released in the last few years. It's clear that this product serves some other use to Ally besides offering g the features it does, otherwise they would roll the functionality of this app into the main application. Also a bit scary that this app has fallen out of date, especially as one that's primary use is for added security.
  • Apr 30, 2021

    By Cody White
    This used to work great and I would get push notifications anytime my card was used. It no longer does that. Please fix this app.
  • Why? May 24, 2017

    By Warren1234dc
    This card controls app is so stupid I can't believe it. Why on earth would it be a separate app? Why on earth would you need a separate user name and password? Do you know how many user names and passwords I already have, you think I need more to do something as simple as control my debit card I rarely use? Discover has this feature integrated. Chase has this feature integrated. Capital one has this feature integrated. Bank of America, perhaps the worst company in the United States, has this feature integrated into their app, and yet here comes Ally with the worlds worst solution by making a simple feature an entirely separate app! It's almost like none of Ally's executives have smartphones themselves. That's how bad this is. Only someone who physically does not own a smartphone could dream up a solution this absurd.
  • May 7, 2021

    By Jonathan Callen
    The experience should be in just one ally bank app. When you open it from the ally app you'll get a message saying you need to open the ally app before you can access it when you're already in the ally app and sometimes it takes multiple times for it to open.
  • Horrible Login Experience May 27, 2017

    By Carlette123
    It's ridiculous that developers designed an app with such an awful login flow. I'm guessing Ally doesn't have an good UX designers on their app team! You have to go to the main banking app, go into settings and then click on card controls so that you can get redirected to this app. I only downloaded it because my husbands card got compromised and I needed to turn mine off asap. It did its job, but not without confusion and frustration. Please get rid of this app and integrate card controls into the main banking app.
  • Apr 6, 2021

    By Drew Rhodes
    Notifications don't work at all. This makes the app fairly useless. Notifications should be built into the main app.
  • Don’t Download, Doesn’t Work Feb 14, 2020

    By biabea
    Super frustrated with this app! Initially, I was able to log in and change my settings to be secure. Turns out I made it too secure because I can’t even use my card to get my nails done. Declined! So I tried to log into the app and it put me in a loop saying I need to log into the Ally Banking app first. I did, but this app doesn’t recognize that I’m logged into the other app. So I sign into this app using my regular password and it gives me an error (not “wrong password”, but an error with instructions to call). I’ve basically locked myself out with this app and now it won’t let me get into the app to fix it. I have to call or figure it out online, a desktop because no option on mobile site. Very inconvenient!

No reviews available

No reviews available

  • Not really sure what the fuss is about Jun 29, 2018

    By Zionlucretia
    Sure it’s a separate app but you simply login to the main app then click one button and click on the cards controls and your there. Pretty easy... you only have to login once it’s not a big deal and really it makes sense so you don’t have to have multiple logins for one thing. Besides that I think this is a amazing thing, to have control over your card. There are so many options and it even can track your location so that your card can only be used where you are! Great solution to prevent people from stealing your card info.
  • Apr 13, 2021

    By Jk katz Katz
    Excellent app. Ally is a great bank with wonderful customer service. Very happy with them.
  • Love the Card Controls! Oct 14, 2019

    By Happy Ally Customer
    I’ve been able to head off fraudulent charges and the hijacking of my card by using the card controls app. The app alerts me when an attempted charge has been made, and I can easily turn my card on or off to prevent unauthorized use. Yes, there are a few steps to get to the card controls (logging into the banking app first and switching, etc.), which I wish would be improved, but for me, the minor inconvenience is well worth it.
  • Apr 24, 2021

    By brian ballweg
    Very easy to use 100% recommend it!!
  • Card Control Mar 13, 2017

    By Yield matters
    Card Control is an excellent feature addition to the mobile app. Considering a lot of credit unions offer it , a long overdue feature set though. Read about it in a press release . Had a tough time finding it in the app. Finally found it under settings. A consumer friendly feature should be front and center, not make it hard to find. Nonetheless, delighted the feature exists.
  • HONEST REVIEW - Ignore the low stars. Jul 16, 2020

    By Tyren Carter
    This app works as it should. I haven’t had any problems and I like the full control over your card. The only reason people are giving low stars is because Ally makes you have 2 apps. That’s the very bottom of my concerns, I don’t care that I have to go to a second app. Phones contain apps, we use them. Love it. Highly recommend if you have an Ally card.
  • Apr 3, 2021

    By Roger Hoyt
    Best online bank, EVER! Period.
  • No Issues Dec 28, 2019

    By Edward scissor hand
    I have no issues with this app, not sure why so many people are upset, The app functions , but I will admit it’s make a little more sense to be combined into the ally bank app but I have no issues getting to or using this app. All in all it’s a handy app and a must have if you want to have the most security to your cards.
  • May 5, 2021

    By Crono Sage
    Thanks, with latest (1.0.4) and updated main app, card notifications are working again.
  • Useful app Dec 9, 2018

    By SpaceRobot99
    App works fine but is awkward to use. First it’s not optimized for the newer iPhones without home button, so you get black bars at top and bottom. Second when you open the app you click a button that opens the main Ally app, and you then have to open Card Controls from inside the Ally app which then in turn launches Card Controls. They should just incorporate these features into the main app or allow this app to truly work independently.
  • Controls Card like it’s supposed to! Jan 27, 2020

    By Sancy777
    It does exactly what they claim. I don’t understand why people are getting all worked-up over it. I DO understand that it’s silly to have it as a separate App but get over it people...it’s not like one more app is gonna make your devices spontaneously combust, Geez 🙄 I am personally thankful for the ability to control these things at a moments notice when needed❢❢ ★★★★ Thanks Ally! ♡
  • May 3, 2021

    By Dylan Powers
    Notifications are working now! UX could still use some work. Opening a notification results in an error page notifying to open the card controls app from the primary Ally bank app
  • Two ——> One Jul 25, 2018

    By dev.jsm91
    Even if the performance is not that bad, it still feels more secure having everything in one app, versus having a financial institution that is relatively well-known, split their apps to dictate the number one thing that people stress over... their finances. Even if it’s minimal, I think that the majority of users would like a one sign in experience. Personally, I don’t like the fact that there’s two apps, I don’t like the time out factor when switching between the two, just in case I go to investigate something, I have to re-log back in to the other app. Not to mention that depending on which model of phone you have, the app can be reclaimed for resource allocation.
  • Horrible Login Experience May 27, 2017

    By Carlette123
    It's ridiculous that developers designed an app with such an awful login flow. I'm guessing Ally doesn't have an good UX designers on their app team! You have to go to the main banking app, go into settings and then click on card controls so that you can get redirected to this app. I only downloaded it because my husbands card got compromised and I needed to turn mine off asap. It did its job, but not without confusion and frustration. Please get rid of this app and integrate card controls into the main banking app.
  • Feb 14, 2021

    By Chris Olcheski
    When this app is working it's great. Sadly the main thing I used it for no longer works. I had it set to give push notifications whenever my card was used and that was working up to the most recent update. After that update no matter what I do I cannot get push notifications. I've reinstalled both the ally and card controls apps, deleted their temp files, and restarted the phone. I talked to ally support and they said they'd forward over my issue to their technical team but I never heard back.
  • Alerts? Well intentioned, but ways to go. Learn from USAA Aug 20, 2017

    By preaux.life
    Alerts for the card aren't needed as mush add alerts for the whole account. Transactions taking place within the account instead of transactions with 1 card. There are many members in our account, thus many cards. I can only control mine. What about everyone else? Learn from USAA BANKING notification, they are the role model for ask other banking notifications. I would like to enjoy the same alerts add my friend's. I WANT WHAT THEY HAVE!
  • Nov 30, 2020

    By Tanner Mills
    Worked fine until I tried to look at a recent transaction for a card. While on the "Recent Transactions" list for the card if you touch one of the transactions the app crashes. I never tried this before today so I'm unsure if it worked in older versions or not.
  • Feb 24, 2021

    By David Kenniston
    As always the main complaint is why can't this be a part of the main app? Literally every other bank has this capacity on their apps and this is just obnoxious especially because the app doesn't work that well anyway.
  • Nov 16, 2020

    By Chuck Sharrow
    Needs work. It hasnt been updated since may of 2019, that is a concern the card control feature is a nice idea but it has blocked some of my purchases that i wanted to allow. Also you need to access the control through the back app which slows the process of making changes i have shared these concerns before and still nothing has changed
  • Ally is a great bank... Dec 11, 2018

    By C15425
    However this app does not work. It’s kinda wonky that you have to even download a separate app for these features, but it’s no big deal. The problem is that the app doesn’t work. I opened an account with ally in September, and I downloaded this app then. I could not add my card to it, so I called customer service, which is always very helpful. The woman basically said because I can’t remember verbatim, “yeah we are aware of that issue but there is nothing we can do. I’m sorry about that.” That was in September. It’s now almost Christmas and the app still doesn’t work, I’m still getting the same answer from customer service. “Software engineering is working on it.” Ally is a fantastic bank to work with, however despite all of their good traits, you cannot lock and unlock your debit card or report it stolen in the app, as you can with every other bank I work with. I think they should either fix it, or give up on the app altogether, because I don’t even know how long it didn’t work before I tried it, but it’s been at least 3 months. If your engineering team can’t get it working in that time frame, then maybe the project needs scrapped, because this just looks bad.
  • Apr 21, 2021

    By Paul Delano
    It says to login with user name and password, which doesn't actually work. Can't access card controls at all. No guidance from Ally, astounding inconvenience from an online bank.
  • Outdated and pointless standalone Feb 12, 2019

    By Noel F.
    As a recent new Ally customer I really enjoy using their mobile app, it allows you to get at all your accounts immediately and make changes to everything right on your phone. When you go to your profile and tap card controls though it seems like you'd just be opening a menu but instead you're forced to download another app just to take advantage of additional security and convenience features. The kinds of things this app offers could easily be rolled into the main Ally financial application and keep your data in one spot, safe and sound. To top it off, this app hasn't been updated in a while, otherwise it would support the screen resolutions of the iPhone X/Xs/Xr/XsM among other new phones that have been released in the last few years. It's clear that this product serves some other use to Ally besides offering g the features it does, otherwise they would roll the functionality of this app into the main application. Also a bit scary that this app has fallen out of date, especially as one that's primary use is for added security.
  • Apr 30, 2021

    By Cody White
    This used to work great and I would get push notifications anytime my card was used. It no longer does that. Please fix this app.
  • Why? May 24, 2017

    By Warren1234dc
    This card controls app is so stupid I can't believe it. Why on earth would it be a separate app? Why on earth would you need a separate user name and password? Do you know how many user names and passwords I already have, you think I need more to do something as simple as control my debit card I rarely use? Discover has this feature integrated. Chase has this feature integrated. Capital one has this feature integrated. Bank of America, perhaps the worst company in the United States, has this feature integrated into their app, and yet here comes Ally with the worlds worst solution by making a simple feature an entirely separate app! It's almost like none of Ally's executives have smartphones themselves. That's how bad this is. Only someone who physically does not own a smartphone could dream up a solution this absurd.
  • May 7, 2021

    By Jonathan Callen
    The experience should be in just one ally bank app. When you open it from the ally app you'll get a message saying you need to open the ally app before you can access it when you're already in the ally app and sometimes it takes multiple times for it to open.
  • Apr 6, 2021

    By Drew Rhodes
    Notifications don't work at all. This makes the app fairly useless. Notifications should be built into the main app.
  • Don’t Download, Doesn’t Work Feb 14, 2020

    By biabea
    Super frustrated with this app! Initially, I was able to log in and change my settings to be secure. Turns out I made it too secure because I can’t even use my card to get my nails done. Declined! So I tried to log into the app and it put me in a loop saying I need to log into the Ally Banking app first. I did, but this app doesn’t recognize that I’m logged into the other app. So I sign into this app using my regular password and it gives me an error (not “wrong password”, but an error with instructions to call). I’ve basically locked myself out with this app and now it won’t let me get into the app to fix it. I have to call or figure it out online, a desktop because no option on mobile site. Very inconvenient!
  • Needs instructions & retina compatibility Mar 24, 2017

    By Catnipp
    I downloaded this app, opened it, and was presented with a screen saying I had to open the banking app first. I clicked the button to do that and then...........? There was nothing about card controls on screen, and I had no idea what to do next. Went back to the card control app and all I saw was the same screen telling me to open the other app first. It wasn't until I came here and saw someone else mention that they found the card control link in settings that I figured it out. This needs to be made way more obvious is you want people to use it. It also needs retina support, there's no excuse for a brand new app to look blurry on newer iOS devices.
  • No way to remove old card Jan 11, 2019

    By nthpete
    My debit card was recently cloned and so I had my old card deactivated, cut it up and threw it away. I waited a week after getting my new card to reinstall the Card Controls app and it still shows the old one in there. No way to remove it and no way to add a new one. Good plan, guys. UPDATE: it’s now been over a month and this app still has my old card showing after deleting the app and reinstalling it several times. Guess I now have to take time out of my day to call Ally on the phone and complain. I love having to do this instead of enjoying free time. Why isn’t there a simple “remove old cord/add new card” option?!?

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