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Alibaba.com - Leading online B2B Trade Marketplace

Alibaba.com - Leading online B2B Trade Marketplace

Alibaba Mobile

Customized Products, Buy from Manufacture, Safe Payment, Trade Protection.

4.5 Ratings 1M+ Reviews 100M+ Downloads
Featured on Best Apps for Smart Shoppers to Buy Online & Save Money
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About Alibaba.com - Leading online B2B Trade Marketplace

Customized Products, Buy from Manufacture, Safe Payment, Trade Protection.
see more about Alibaba.com - Leading online B2B Trade Marketplace

Ratings & Reviews

4.5
1.4M+ Ratings
  1. 5
    77+%
  2. 4
    12+%
  3. 3
    5+%
  4. 2
    2+%
  5. 1
    5+%
Write a Review
  • Feb 28, 2021

    By Stephen Buah
    It's a very great app, my little suggestion is that, in order to spot for fraudulent activities, suppliers who usually expect a new customer to perform transactions and payment outside the app must be spotted and blocked. Because new customers at always face such problems.. At times the new customer won't get to know that he's to make all communication and transactions in the same app. The warning must be in a red or danger caution which flashes every 5minutes during sourcing. Thanks 👍
    more
  • Customer service is available 24 hrs Feb 20, 2019

    By 55llorrac
    I'm a fairly new buyer to Alibaba, Any questions or concerning I have regarding my orders are quickly and efficiently answered. Navigating the websites can be challenging for a new comers. Trust me I make a lot of mistakes, I'm sure the sellers look at some of my Request's and say "What is he thinking" or "What is he trying to say". But I'm getting better and they are SO patient, Its not the end of the world... It was just a typing mistake! Mistakes are learning and learning is the best part of life... There are unbelievably great deals here. This website has changed my life and it can change yours Too.... Just take a deep breath.... Get a cup of coffee... And don't be afraid to ask lots of questions... Now let's go make money... Best of Luck ... Carroll ...USA
    more
  • Need more shipping options to the U.S. Jan 23, 2019

    By saychoss
    Alibaba needs more shipping options to the U.S. I researched purchasing an electric ATV (quad/four wheeler) for 5 weeks on Alibaba. I looked at 10 different companies. At first I was about to give up completely because none of the companies seemed to understand English well enough to understand my product requirements and what I was looking for. Almost every company told me I could buy the ATV from them and they would ship it to the nearest U.S. seaport, but I would have to figure out how to get it from there, through Customs, and to my home in Utah myself. Most of the companies had no option available to them to do the logistics themselves or to have a 3rd party company do it for them. I finally found 1 of 10 companies that could sell me the ATV, clear customs, and provide ground shipping, but it added 100% to the cost of the product. Alibaba has some great product options, but Please improve the shipping options available so you can increase your sales to the United States. Thanks.
    more
  • Feb 17, 2021

    By Bill Miller
    A very interesting site which offers access to a myriad of products. My one issue is apparently language related. Also, show how the thing is used. Some companies do a good job showing the interior of a living space, for instance. Others show the outside only.
    more
  • Feb 20, 2021

    By Dana Jonesy Jones
    I've made several buy's here and haven't had any real issues (just 1 mixup). Some are HARD to deal with, get answers and you just try to find another seller. I've spent, going on $1000 real quick. You will find people to weed out but more ready to take their spot. Thank you, Alibaba. Jonesy
    more
  • Feb 17, 2021

    By Musab Kilani
    Everything will be perfect till the first moment you have an issue with supplier. They don't stand by you or even try to make it right. I ordered gloves and all the sizes came very small XL as S and large as XS and the quality was terrible as well. I sent videos and proves and they still stood by the supplier even though was very obvious that the supplier was mistaken.
    more
  • Took me 3 months to get my money back Feb 23, 2020

    By toryam7
    I purchased a product that never came, and I was at home waiting for the product the day it said it was out for delivery. I looked everywhere in case there was an issue. When i went back to the seller she was rude to me because i opened a dispute even though i never received the product. It took nearly three months and they said i didn’t have enough evidence to prove that I didn’t get my product since the shipping was shown delivered and it was my fault it was lost. Had to go to my bank to dispute the order and it’s just been a hassle and a lot of money that I was waiting on. Make sure you ask them directly for shipping information because I feel like they aren’t direct and try to confuse you with the wrong info. The customer service was very nice but they can’t just not refund you when you don’t receive your packages. I’m just upset with the amount of time it took to get to this conclusion, i don’t know if anything I order will make it to my house
    more
  • Deceiving in many ways. Aug 23, 2019

    By Meehmehmeh
    I have browsed the app for a long time, uneasy about doing business in China i have looked closely at the sellers. Lots of shiny BS plaque images and certifications that seem blustery. I decided to try it and I finally placed an order for items that are a part of my manufactured product. I was sent the wrong parts (clearly NOT WHAT WAS ORDERED) and the seller offer a 5$ refund 🤦🏼‍♂️. I opened a dispute in Alibaba and so far nothing has been done other than suggesting a 5$ refund was reasonable. This might be a cultural difference I’m not aware of BUT in the US if i send someone something other than what they ordered, I pay to get it back and I refund the money. In my mind this is as it should be. In Alibaba’s mind 5$ back and I keep the useless items makes more sense. So my review is this, its a gamblers app. Maybe you’ll get the product you want, maybe you wont. Either way if theres a problem, your money is gone and odds of getting it back are as close to zero as they’ll get.
    more
  • Feb 27, 2021

    By Luca Gentile
    There were, and are, some serious issues with logging in. Hot just with the app but with the site too. There were so many bugs that I could not access my account anymore, I started to get some Chinese text. The customer support was of no help.
    more
  • Very disappointed Dec 1, 2020

    By Ariel Dominique
    I have purchased from Alibaba many times however recently one of the sellers that I was dealing with sent my package by sea when I asked and paid for it to be sent by airplane! Now the Alibaba dispute agent is siding with the seller and refusing to refund my money! They’ve been holding my money for weeks and this should have. Only been a 2 week process! My biggest issue is that when I ask for a manager, supervisor or superior I’m always told that there isn’t one. They say that you’re covered by trade assurance but really it’s all up I the dispute agent that you get and it ends with them. There’s no going further! As soon as my dispute is over I’m deleting alibaba and telling everyone who will listen about how unprofessional and unfair they are! If possible, find sellers on Alibaba and deal with them off of the Alibaba platform! It makes no sense to pay the extra fees because if anything happens they won’t have your back anyway!
    more
  1. Buy and sell from around the world! Access the wonders of Alibaba, a leading wholesale mobile marketplace for global trade
  2. Partners with major freight forwarders to provide sea, air & land shipping solutions: on-time delivery, tracking information and fair pricing
  3. Alibaba Trade Assurance fully covers your purchases when suppliers don't meet product quality and/or delivery schedule specified in your contract

Reviewed by Kaylin on October 16, 2018

  • Customer service is available 24 hrs Feb 20, 2019

    By 55llorrac
    I'm a fairly new buyer to Alibaba, Any questions or concerning I have regarding my orders are quickly and efficiently answered. Navigating the websites can be challenging for a new comers. Trust me I make a lot of mistakes, I'm sure the sellers look at some of my Request's and say "What is he thinking" or "What is he trying to say". But I'm getting better and they are SO patient, Its not the end of the world... It was just a typing mistake! Mistakes are learning and learning is the best part of life... There are unbelievably great deals here. This website has changed my life and it can change yours Too.... Just take a deep breath.... Get a cup of coffee... And don't be afraid to ask lots of questions... Now let's go make money... Best of Luck ... Carroll ...USA
    more
  • Feb 20, 2021

    By Dana Jonesy Jones
    I've made several buy's here and haven't had any real issues (just 1 mixup). Some are HARD to deal with, get answers and you just try to find another seller. I've spent, going on $1000 real quick. You will find people to weed out but more ready to take their spot. Thank you, Alibaba. Jonesy
    more
  • Middleman or Manufacturer Sep 8, 2018

    By Agbubuike
    I have visited so many mini sites and everyone claims to be a manufacturer. My recent experience of a purchase did not convince me that I dealt with a manufacturer. It’s important that the info is authentic. We need to be sure of whom we are dealing with so that we can achieve our objectives. Alibaba has been useful but again, how do we enforce international warranties? We are about to make orders for items that vendor (can’t call them manufacturers) are offering 3 years warranties. Also how do we see other customers review about a vendors product? Thank you.
    more
  • Feb 21, 2021

    By Sylvio Celso Costa
    Very convenient and, at least for TI, there are some very good offerings. So far the best shipping I've found - sometimes it's free, even with similar prices on the products themselves - so... With comparing with other similar apps.
    more
  • Feb 11, 2021

    By Earl Dorsey
    One of my lights didnt work. Veg light worked, but bloom light wont come on. We see if you company, makes this right? Shipping was fast, I'm happy with the quality. Thank you for replacing the defective grow light, was a pleasure doing business!
    more
  • Feb 28, 2021

    By Stephen Buah
    It's a very great app, my little suggestion is that, in order to spot for fraudulent activities, suppliers who usually expect a new customer to perform transactions and payment outside the app must be spotted and blocked. Because new customers at always face such problems.. At times the new customer won't get to know that he's to make all communication and transactions in the same app. The warning must be in a red or danger caution which flashes every 5minutes during sourcing. Thanks 👍
    more
  • Feb 17, 2021

    By Bill Miller
    A very interesting site which offers access to a myriad of products. My one issue is apparently language related. Also, show how the thing is used. Some companies do a good job showing the interior of a living space, for instance. Others show the outside only.
    more
  • Mar 6, 2021

    By FMB DESIGN STUDIO
    This is my second order on this app, i would say its not bad, just that some suppliers will promise to ship same day or next but soon as you pay they take long...but good do arrive
  • Feb 28, 2021

    By Laverna Virden
    Haven't ordered anything yet, but interested in a few things, Prices are great , just wish you dint have to but 1000 pieces in most cases . Only issue I have other then that I Love this app.
  • Concerning ordering for smaller Growing companies Sep 6, 2018

    By Pastortunes
    I like Alex press and enjoy many of the products. I would like to know about the shipping possibilities if they could be a little quicker is that possible? And I would also like to inquire about the quantities that can be ordered. Four instance, is there a possibility of ordering a smaller amount for now until the business begins to grow a little bigger and the demand gets better then expand to a larger amount? Thank you for your concerns. Jimmie Rivera, Allentown Pennsylvania USA
    more
  • Need more shipping options to the U.S. Jan 23, 2019

    By saychoss
    Alibaba needs more shipping options to the U.S. I researched purchasing an electric ATV (quad/four wheeler) for 5 weeks on Alibaba. I looked at 10 different companies. At first I was about to give up completely because none of the companies seemed to understand English well enough to understand my product requirements and what I was looking for. Almost every company told me I could buy the ATV from them and they would ship it to the nearest U.S. seaport, but I would have to figure out how to get it from there, through Customs, and to my home in Utah myself. Most of the companies had no option available to them to do the logistics themselves or to have a 3rd party company do it for them. I finally found 1 of 10 companies that could sell me the ATV, clear customs, and provide ground shipping, but it added 100% to the cost of the product. Alibaba has some great product options, but Please improve the shipping options available so you can increase your sales to the United States. Thanks.
    more
  • Feb 13, 2021

    By Jason K
    Good app apart from I deselect all the notifications in the settings for the app and I still get notifications. So had to disable them all in my phone settings which is a shame as order updates will no longer have notifications too. Oh well poorly designed in regards with that. I don't want notifications in bed for plastic!
    more
  • Feb 9, 2021

    By Tessanne Neal
    I'm not sure exactly how the pricing works. It's kinda confusing. I just want to know how much for things I want but they price everything weird. It would be cool to have like a price guide to help us math dropouts out. Lol other than that it's pretty flippin cool!
    more
  • Too many junk notifications Jan 8, 2021

    By The Review Abyss
    This app is nice. However, the app has too many junk notifications that cannot be turned off in the settings panel of the app. So you can either turn off all notifications and potentially miss an important message from a contact, or you have to constantly sift through and mark junk notifications as read to clear them. You can also assume all notifications are junk, which gives a bad impression of foreign suppliers that are trying their best to be professional and establish business relationships. It appears the app developers keep adding new features or feeds that do not have a corresponding control switch in the settings panel. Long story short this app could do a better job of helping all clients separate the wheat from the chaff. Other than that, a good resource and tool.
    more
  • Good and bad Jul 27, 2019

    By alibaba user from the US
    I order a few Thousand USD products from here with different suppliers. Some products I get very good price while others are just fair with expense shipping cost. Suppliers are varied. Did not receive everything that I order yet. Will see. However I spent a lot of time to search what I need. But have encountered a lot of misleading price or product images do not match the description. They will said the price is old or not right..... waste a lot of time. But some companies are very helpful. While Some will tell you to order from other suppliers if I show them their listing price. Also agree with other reviewers, shipping cost a lot and not much choices. For giant company like this; should encourage their listing vendors to update their price. False advertising in The US are big mistakes.
    more
  • Took me 3 months to get my money back Feb 23, 2020

    By toryam7
    I purchased a product that never came, and I was at home waiting for the product the day it said it was out for delivery. I looked everywhere in case there was an issue. When i went back to the seller she was rude to me because i opened a dispute even though i never received the product. It took nearly three months and they said i didn’t have enough evidence to prove that I didn’t get my product since the shipping was shown delivered and it was my fault it was lost. Had to go to my bank to dispute the order and it’s just been a hassle and a lot of money that I was waiting on. Make sure you ask them directly for shipping information because I feel like they aren’t direct and try to confuse you with the wrong info. The customer service was very nice but they can’t just not refund you when you don’t receive your packages. I’m just upset with the amount of time it took to get to this conclusion, i don’t know if anything I order will make it to my house
    more
  • More Bad than good vendors Jun 18, 2020

    By kellis25479
    Good seller is Shantou City Jinhaian Craft & Toy Factory. They were the 1st store I had brought from. I had brought 8 small handbags and shipping was only about $20 bucks, and it took less than a month for me to receive them. I wish they had more stuff for sale. But after then all the other vendors I tried were terrible. Some no longer had the dresses in stock but still have them for sale, for stock poly mailers (not custom mailers) MANY vendors (Yes I do mean more than 3 vendors is doing this) min order of 500 then when I start the order they would respond back saying the min is 5000. And the shipping is crazy expensive. Maybe it’s a better site for huge or big business owners. But if you’re a tiny or small business then I wouldn’t recommend. You’ll give yourself a headache dealing with them.
    more
  • Feb 17, 2021

    By Samuel Fnderio
    Honestly, there are, in fact, very excellent stuff to buy in this app but the shipping fee is so expensive and there are no options for vouchers nor cash on delivery. Hope this improves
  • Feb 25, 2021

    By Sandy Gold
    I am terribly disappointed.. I bought a phone from a seller it took about 1month plus to get to me. Then when it came, the device started developing fault after 3days. I contacted the seller and till now nothing has been said or done about it. This is almost 3months now.
    more
  • Vague Info on International Shipping Options for US Customer Oct 5, 2018

    By Maria Lorna Kunnath
    Need more transparent info on customer options for International Shipping options especially for US customers since we put preference on speed of delivery with associated costs over free shipping. Please add a feature in the app that does exactly that. Please also allow customers the option to choose Intl shipping during the ordering process and update the cost of the product + shipping and getting total cost reflect that. Also on every phase of the order once a product is paid, the magnitude of efficient customer support should be enabled between buyer and seller to ensure buyer is not left in the dark making them think alibaba or seller simply walked away with buyer’s money.
    more
  • Feb 17, 2021

    By Musab Kilani
    Everything will be perfect till the first moment you have an issue with supplier. They don't stand by you or even try to make it right. I ordered gloves and all the sizes came very small XL as S and large as XS and the quality was terrible as well. I sent videos and proves and they still stood by the supplier even though was very obvious that the supplier was mistaken.
    more
  • Deceiving in many ways. Aug 23, 2019

    By Meehmehmeh
    I have browsed the app for a long time, uneasy about doing business in China i have looked closely at the sellers. Lots of shiny BS plaque images and certifications that seem blustery. I decided to try it and I finally placed an order for items that are a part of my manufactured product. I was sent the wrong parts (clearly NOT WHAT WAS ORDERED) and the seller offer a 5$ refund 🤦🏼‍♂️. I opened a dispute in Alibaba and so far nothing has been done other than suggesting a 5$ refund was reasonable. This might be a cultural difference I’m not aware of BUT in the US if i send someone something other than what they ordered, I pay to get it back and I refund the money. In my mind this is as it should be. In Alibaba’s mind 5$ back and I keep the useless items makes more sense. So my review is this, its a gamblers app. Maybe you’ll get the product you want, maybe you wont. Either way if theres a problem, your money is gone and odds of getting it back are as close to zero as they’ll get.
    more
  • Feb 27, 2021

    By Luca Gentile
    There were, and are, some serious issues with logging in. Hot just with the app but with the site too. There were so many bugs that I could not access my account anymore, I started to get some Chinese text. The customer support was of no help.
    more
  • Very disappointed Dec 1, 2020

    By Ariel Dominique
    I have purchased from Alibaba many times however recently one of the sellers that I was dealing with sent my package by sea when I asked and paid for it to be sent by airplane! Now the Alibaba dispute agent is siding with the seller and refusing to refund my money! They’ve been holding my money for weeks and this should have. Only been a 2 week process! My biggest issue is that when I ask for a manager, supervisor or superior I’m always told that there isn’t one. They say that you’re covered by trade assurance but really it’s all up I the dispute agent that you get and it ends with them. There’s no going further! As soon as my dispute is over I’m deleting alibaba and telling everyone who will listen about how unprofessional and unfair they are! If possible, find sellers on Alibaba and deal with them off of the Alibaba platform! It makes no sense to pay the extra fees because if anything happens they won’t have your back anyway!
    more
  • Feb 21, 2021

    By Alanya Knight
    For some reason keeps opening google play and downloading itself on my old phone whenever I switch it on. It may be a good app but the fact that it is forcing itself on my phone (whether with the companies knowledge or not, I am unsure) means I am giving it 1 star and advising people to be wary when using.
    more

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