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Alaska Airlines - Travel

Alaska Airlines - Travel

Alaska Airlines

Travel light with our easy-to-use mobile app, the perfect flying companion.

4.9 Ratings 602K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • Best Airline App on the planet! Oct 30, 2020

    By JY - Burlingame,CA
    As a seasoned traveler with over a million miles flown on the major domestic & international airlines, and as a veteran s/w tech entrepreneur, I haven’t had any ‘great’ experiences with airlines’ online apps to date... until today. Since early 2019 & throughout the pandemic this year, I have flown (safely) on a dozen+ flights with Alaska Air. And I have used the Alaska Air web-based & smartphone-based apps, as well as worked with your customer service teams by phone & via chat over the last 18+ months. I’ve keenly observed the iterative improvement process of your apps with consistent upgrades & added useful U/I ‘user interface’ enhancements. My online experience today was, frankly, flawless. I booked a business flight to Mexico with the smartphone app. My experience with the app was efficient, rapid, & completed with no hang-ups or ‘dropped session’ or ‘system reboot’ glitches. In fact, the booking of the round trip flight, start-to-finish, was just a couple of minutes... literally like two minutes. As I said, flawless. Kudos to your IT App Dev team. Thanks for your efforts in creating a great customer experience! And keep working toward making the Alaska Air online experience even better. It is so great to see that your company-wide focus on great customer service is paying off. Ya know... the sky’s the limit! JY-Burlingame, CA
  • Incredible! Mar 26, 2019

    By Flowerpotts
    Our guest from Japan didn’t realize that Canada has new visa requirements. Counter agent Courtney in Fairbanks was very patient and helpful as she hurriedly applied online for her ETA Visa but it was too late for her scheduled flight. A call to reservations and Dave in Boise got permission from a supervisor to transfer her supposedly non- transferable ticket to a flight two hours later and Dave put a note into her record. We waited at the airport for over two hours for the visa approval. Once she had received it another call to reservations and Kim in Phoenix quickly got her on the flight that was closing out as we spoke and the change amounted to less than $15!!! Courtney again hustled to get her bag checked in and her onto the flight. She made it onto the next departing flight and at minimal cost thanks to knowledgeable and helpful agents who really did everything possible. Thank you Alaska Air for being understanding, flexible and generous. You have again reaffirmed to me that you deserve all the awards you receive for EXCELLENT customer service! Proud to be a Alaska Air MVP!!
  • Apr 25, 2021

    By kelli rocha
    Easy peasy lemon squeezy!! I installed the app in my father in law's phone. He calls me and let's me know when and where he wants to travel. I am able to use the app (with his info) and book trips for him. One the trip is confirmed, he opens the app and there is his travel plans!! Super user friendly
  • Don't buy here, maybe just check in instead Jan 16, 2021

    By This will ruin
    I use Alaska Airlines for booking flights, so this is the aspect I'm focusing on here. I have previously used Expedia only for purchasing flight tickets, and I love using Alaska Airlines on Expedia because the gates they tell you to go to are consistent (at least for me, so far). They also provide the cheapest tickets, but not on this app. I can get a $39 1 adult ticket in the same state, a month in advance, on the Expedia app for Alaska Airlines, but when looking for flight reservations on this app for the same destination and date I don't see any numbers under $50. Just saying, buying here is probably not your cheapest option on this app; you can find some cheaper options instead on the Expedia app. However, Expedia is inconsistent with its information (gave me my flight reservation information and made me assume I had successfully purchased a flight reservation when it was actually cancelled), so I'm moving to this app, hoping to check in here so I get the right information here. Overall, I like the easy navigation and options that this app provides. I wish they gave the same prices as Expedia does though, as I would like to delete the Expedia app altogether and move to this one if this app works out for me.
  • Apr 14, 2021

    By K Black
    Love this app, very easy to use and they keep you updated to any last minute changes. I always fly with Alaska Airlines over any other carrier whenever possible.
  • Top notch application, top notch airline Mar 8, 2019

    By SoftTony
    I’ve been fortunate in doing considerable global traveling as a result of my career. Now that I’m retired, my wife wants to travel throughout the US as well as internationally. The one airline we both enjoy more than any other is Alaska Airlines. In fact she insisted we get their credit cards because of the advantages it offer. However, when it comes to using a smart phone and all of the various applications she would rather use the phone and text message exclusively and forget about the other applications. She does not find the apps “intuitive” and becomes rapidly frustrated. I put the Alaska Airlines app on her phone anyway. To my amazement, she is very comfortable with the app and gladly uses it first anytime we start thinking about a trip. This app really is “intuitive and very easy to navigate through. For someone who hates apps, she really knows her way around this one. Frankly, if she not only uses it but enjoys using it; the majority of folks should really enjoy the ease and throughness of this application.
  • Barronth88 Jan 13, 2018

    By Dune Rider Terry
    It is always fast and easy to book a flight and pick your seat. I love using apps that are easy to use as you go step your step to get the job done and this app is super easy to use and if you are a 1st time user of the app. Within 24 hours of your flight Alaska Airlines will send you a notification that you can check in and if there’s empty seats still you can change your seat from the original seat choice you made at the time you booked the flight. Alaska Airlines will also give you the opportunity to check your bags if you have to check one in if you have an over size bag or have more then one that is your free carry on. You can pay for extra baggage fees when you check in online or using the Alaska Airlines app or wait and pay at the airport Incase you end up with more baggage or you ended up not needing a extra bag. After you get checked in the app will ask if you want to add the boarding pass to your Wallet if you use an iPhone.
  • May 2, 2021

    By Gregory Davis
    Easy to use, intuitive, keeps you updated. Adding airport maps would be awesome, but still easy to use.
  • What a disaster Jan 21, 2020

    By Justicialism
    I’ve spent nearly six hours trying to book award travel to Europe. Every time I try to select a flight, it makes me log in all the information, only to tell me that there’s actually no availability. Called customer service twice, where they - very politely - explained that it isn’t their fault that IcelandAir isn’t updating their availability information. Meanwhile, every time I go to book a flight that’s shown as available on the website... it really isn’t. What’s the point if your advertising flights to the customer and they can’t tell what’s really available or not? How is it not Alaska’s problem when they advertise award travel that doesn’t exist? How am I supposed to book a flight if the seats that are shown to be there... aren’t? For years I’ve tried to support the hometown airline. But tonight was such a disaster, it’s the last straw. Begrudgingly going to start booking with Delta. Such a shame.
  • Apr 9, 2021

    By Tracy Daugherty
    My #1 app. Easy to use, find what I need when I need it and doesn't dramatically and constantly change. This busy person loves consistency in everyday tools.
  • Best Airline App on the planet! Oct 30, 2020

    By JY - Burlingame,CA
    As a seasoned traveler with over a million miles flown on the major domestic & international airlines, and as a veteran s/w tech entrepreneur, I haven’t had any ‘great’ experiences with airlines’ online apps to date... until today. Since early 2019 & throughout the pandemic this year, I have flown (safely) on a dozen+ flights with Alaska Air. And I have used the Alaska Air web-based & smartphone-based apps, as well as worked with your customer service teams by phone & via chat over the last 18+ months. I’ve keenly observed the iterative improvement process of your apps with consistent upgrades & added useful U/I ‘user interface’ enhancements. My online experience today was, frankly, flawless. I booked a business flight to Mexico with the smartphone app. My experience with the app was efficient, rapid, & completed with no hang-ups or ‘dropped session’ or ‘system reboot’ glitches. In fact, the booking of the round trip flight, start-to-finish, was just a couple of minutes... literally like two minutes. As I said, flawless. Kudos to your IT App Dev team. Thanks for your efforts in creating a great customer experience! And keep working toward making the Alaska Air online experience even better. It is so great to see that your company-wide focus on great customer service is paying off. Ya know... the sky’s the limit! JY-Burlingame, CA
  • Incredible! Mar 26, 2019

    By Flowerpotts
    Our guest from Japan didn’t realize that Canada has new visa requirements. Counter agent Courtney in Fairbanks was very patient and helpful as she hurriedly applied online for her ETA Visa but it was too late for her scheduled flight. A call to reservations and Dave in Boise got permission from a supervisor to transfer her supposedly non- transferable ticket to a flight two hours later and Dave put a note into her record. We waited at the airport for over two hours for the visa approval. Once she had received it another call to reservations and Kim in Phoenix quickly got her on the flight that was closing out as we spoke and the change amounted to less than $15!!! Courtney again hustled to get her bag checked in and her onto the flight. She made it onto the next departing flight and at minimal cost thanks to knowledgeable and helpful agents who really did everything possible. Thank you Alaska Air for being understanding, flexible and generous. You have again reaffirmed to me that you deserve all the awards you receive for EXCELLENT customer service! Proud to be a Alaska Air MVP!!
  • Apr 25, 2021

    By kelli rocha
    Easy peasy lemon squeezy!! I installed the app in my father in law's phone. He calls me and let's me know when and where he wants to travel. I am able to use the app (with his info) and book trips for him. One the trip is confirmed, he opens the app and there is his travel plans!! Super user friendly
  • Don't buy here, maybe just check in instead Jan 16, 2021

    By This will ruin
    I use Alaska Airlines for booking flights, so this is the aspect I'm focusing on here. I have previously used Expedia only for purchasing flight tickets, and I love using Alaska Airlines on Expedia because the gates they tell you to go to are consistent (at least for me, so far). They also provide the cheapest tickets, but not on this app. I can get a $39 1 adult ticket in the same state, a month in advance, on the Expedia app for Alaska Airlines, but when looking for flight reservations on this app for the same destination and date I don't see any numbers under $50. Just saying, buying here is probably not your cheapest option on this app; you can find some cheaper options instead on the Expedia app. However, Expedia is inconsistent with its information (gave me my flight reservation information and made me assume I had successfully purchased a flight reservation when it was actually cancelled), so I'm moving to this app, hoping to check in here so I get the right information here. Overall, I like the easy navigation and options that this app provides. I wish they gave the same prices as Expedia does though, as I would like to delete the Expedia app altogether and move to this one if this app works out for me.
  • Apr 14, 2021

    By K Black
    Love this app, very easy to use and they keep you updated to any last minute changes. I always fly with Alaska Airlines over any other carrier whenever possible.
  • Top notch application, top notch airline Mar 8, 2019

    By SoftTony
    I’ve been fortunate in doing considerable global traveling as a result of my career. Now that I’m retired, my wife wants to travel throughout the US as well as internationally. The one airline we both enjoy more than any other is Alaska Airlines. In fact she insisted we get their credit cards because of the advantages it offer. However, when it comes to using a smart phone and all of the various applications she would rather use the phone and text message exclusively and forget about the other applications. She does not find the apps “intuitive” and becomes rapidly frustrated. I put the Alaska Airlines app on her phone anyway. To my amazement, she is very comfortable with the app and gladly uses it first anytime we start thinking about a trip. This app really is “intuitive and very easy to navigate through. For someone who hates apps, she really knows her way around this one. Frankly, if she not only uses it but enjoys using it; the majority of folks should really enjoy the ease and throughness of this application.
  • Barronth88 Jan 13, 2018

    By Dune Rider Terry
    It is always fast and easy to book a flight and pick your seat. I love using apps that are easy to use as you go step your step to get the job done and this app is super easy to use and if you are a 1st time user of the app. Within 24 hours of your flight Alaska Airlines will send you a notification that you can check in and if there’s empty seats still you can change your seat from the original seat choice you made at the time you booked the flight. Alaska Airlines will also give you the opportunity to check your bags if you have to check one in if you have an over size bag or have more then one that is your free carry on. You can pay for extra baggage fees when you check in online or using the Alaska Airlines app or wait and pay at the airport Incase you end up with more baggage or you ended up not needing a extra bag. After you get checked in the app will ask if you want to add the boarding pass to your Wallet if you use an iPhone.
  • May 2, 2021

    By Gregory Davis
    Easy to use, intuitive, keeps you updated. Adding airport maps would be awesome, but still easy to use.
  • What a disaster Jan 21, 2020

    By Justicialism
    I’ve spent nearly six hours trying to book award travel to Europe. Every time I try to select a flight, it makes me log in all the information, only to tell me that there’s actually no availability. Called customer service twice, where they - very politely - explained that it isn’t their fault that IcelandAir isn’t updating their availability information. Meanwhile, every time I go to book a flight that’s shown as available on the website... it really isn’t. What’s the point if your advertising flights to the customer and they can’t tell what’s really available or not? How is it not Alaska’s problem when they advertise award travel that doesn’t exist? How am I supposed to book a flight if the seats that are shown to be there... aren’t? For years I’ve tried to support the hometown airline. But tonight was such a disaster, it’s the last straw. Begrudgingly going to start booking with Delta. Such a shame.
  • Apr 9, 2021

    By Tracy Daugherty
    My #1 app. Easy to use, find what I need when I need it and doesn't dramatically and constantly change. This busy person loves consistency in everyday tools.
  • May 2, 2021

    By Charles C
    Doesn't bring up flight info. Need to have confirmation number available; why then even create a login and mileage number. Garbage app - completely useless.
  • Adjusting the prices as you are boking. Shame Alaska. Canceling credit card after I take this trip Feb 4, 2021

    By Music TS
    Well. I have a lot of miles, decided to book 3 flights separately to make the best use of my miles. Anyway, as I was about to purchase 3rd flight, after entering all the info and click purchase- it says - at this prices it is unavailable. What? Refreshed- the prices is twoce more. Why show and allow the castomer to proceed woth false price. Also have their CC, not happy, will cancel after i book my last trip. It cost 75$ annual fee for the card, in return you have 1 free ticket ( you have to fly too) the ticket amount cant be applied toward more expensive ticket. The max you can get is 99$ reduction, so if your ticket is 120, sorry!!!! It is not realy free. Anyway. Called them and told them that I am not a happy customer and blah blah- they gave a credit of $100 if I soend X amount of money. Conclusion: better have cash back card then miles card- to much pain:((( also- they bought Virgin A- took away all the fun and some destinations got reduced:((( one thing that is positive: they were never late, very rare. So .... after all dont like it.
  • Apr 28, 2021

    By Sam K
    Would not bring over my mileage plan number, had to create a new one. Still cannot add the old one.
  • Updates are making things worse Nov 19, 2020

    By Sirkj
    I am very frustrated with the app right now. I can only reserve food through the app and have called multiple times to see how to reserve food for an extra child that is travelling with us without an Alaska airlines account. They say that It can only be done through the app and as long is that child reservation is linked with mine or with another one of our travellers we can order him food. This is not the case! If you’re going to force us to order food prior to our flights you have to make it easier. These are minor children and do not have a credit card and this one you particular doesn’t have an ak mileage plan. I need to be able to order for my kids on my reservation when they are linked to me! Allow us to buy multiple meals and make this easy. I have spent over an hour talking to Alaska Airlines to some very nice associates but even they are frustrated and said this is been happening a lot. Kris Johnson
  • Please do everything you can to fly with other airlines Aug 6, 2019

    By even the nick name taken!
    I flew with Alaska airlines for past 15 years, at least 2 flights a month over 5k miles around trip. There is absolutely no loyalty! No customer service and no care. Make sure to read the fine print on insurance and baggage coverage! #alaskaairlines have damaged to beyond recognition to our baby stroller that is worth over 500 bucks and surprise no coverage! I knew a stroller was expensive, and I thought Alaska Airline takes care of baggage. Surprisingly they don’t, I have flew with Alaska airlines despite the other airlines being hundreds of dollars cheaper. Just for one factor of thinking customer service is beyond other airlines, which I have realize there is none. Absolute worst airlines!!!! Really wish delta airlines would come and do more service in Alaska. #deltaiarlines I have lost hundreds and thousands of dollars to being committed to Alaska Airlines! And this is what I have in return. Wish I can upload photos into this review to explode how Alaska airline damages cargo! Beyond recognition.
  • Extremely inconvenient Feb 6, 2020

    By skylo21
    I have 4 complaints about this App. 1. Why don’t you save the search information? Every other app for every other airline saves your previous search so you do not have to re-enter what city you’re flying into and what city you’re flying out of every single time. 2. Why do I have to log into an app in order to purchase a plane ticket when I am obviously already logged in? This makes no sense and is an extra step that makes using your app a pain in the neck. None of the other airline applications make you do this this should be an easy fix 3. How can you possibly not Store my address which is already saved in The app under my profile? And not only that but your app does not use suggested or stored names and addresses like every other app does. So I literally have to hand type out my name and address every time I want to make a purchase!? 4. This goes along with the previous issue but how in the world do you not store my Alaskan Mileage Plan credit card information in the Alaskan app that I am logged into!?! twice by the way!!! I have been a member for quite some time and really enjoy flying on Alaskan flights but using your app to book flights is bar far the biggest pain in the neck I’ve dealt. I am also a credit card member at Delta, and mileage program member at United, American and Southwest, and every single one of those apps does all 4 of the things I just mentioned.
  • Flight Status Jan 4, 2020

    By Ralpha6969888
    Your flight status page is ABSOLUTELY AWFUL!! It does NOT display / indicate WHEN a flight has actually “Departed / left the gate”. It does NOT confirm / display / indicate WHEN a flight is actually finally “airborne”. It does NOT confirm / display / indicate WHEN a flight has actually “landed”. And finally when it does confirm / display / indicate WHEN a flight has actually “blocked in at the gate”, the “Arrived” time is so SLOW to update that when it is finally displayed it is almost always as much as 5 MINUTES AFTER / LATER than when it “actually / officially” “blocked in at the gate”. The “flight status” page on American, Delta, Jet Blue, SW and United ALL show when a flight has “left the gate”, when it’s actually “airborne”, when it actually has “landed” and when it has already “blocked in at the gate”, the actual “Arrived” time is displayed MUCH MORE “promptly” than your “flight status” page😡
  • iPAD APP PLEASE !!!!!!!!! May 11, 2019

    By iPad Irene
    The iPhone app works great but due to vision problems that make it difficult for me to use my phone for in-depth flight search, booking etc., I rely on my I-pad for that and Alaska is the only carrier whose app will not allow landscape view thereby forcing me to rotate the iPad to portrait view. This will not allow use of the keyboard so the iPad has to be disconnected and laid flat to use the touch screen which is an additional difficulty for me due to my visual problem. Essentially, the Alaska App is not user friendly to my disability and I know from my doctors I am far from the only person out there with this set of circumstances. At times I have booked with other airlines after reaching a point of frustration. I finally googled it to see if anyone else had posted anything about such an issue and found a post on the “no landscape mode” from 2011. Come on Alaska! It’s 2019 - get an app for the iPads
  • The worst service if there is an error in your booking ! May 8, 2019

    By alaska customer
    I have flown Alaska airlines before, but at this point I will call the company to make reservation if I need to book a flight . I got charged $2,200 extra and booked me 5 tickets and not just one. The app has a flaw or the company has some holes in its booking. They can not explain any of the problems and when you are leaving for a trip and they say it will take 7-10 to see money back which is not really the concern it more that they did not really try and Compensate for their error because of policies. They said they will send me a $125 Voucher but really does that want to make you fly Alaska after that ? This is my first review I have ever done for anything, and I feel they really miss the bar for saying they are Customer driven. App or company has flaws in booking via Alaska app which was developed by Alaska.
  • Reservations Mar 7, 2021

    By not sweetie
    Your automated service is horrible. After 1 hour and 30 minutes on hold I still have not spoken to an agent. Our problems started weeks ago when you cancelled all your 2:30 pm flights from Honolulu to Seattle. We then had reservations for February 26 which was very full, and since I have COPD, we paid extra hoping to have a little distance and rebooked for March 7, the 11:25 flight. While checking in, the plane is again full, so trying to upgrade our seats, we are now sitting on either side of the plane, 15A and 15F with 4 strangers between us. This is not social distancing for someone with lung issues. I prefer to have my husband of 49 years sleep on my shoulder rather than someone I know nothing about. Not a happy customer!!!

No reviews available

No reviews available

  • Best Airline App on the planet! Oct 30, 2020

    By JY - Burlingame,CA
    As a seasoned traveler with over a million miles flown on the major domestic & international airlines, and as a veteran s/w tech entrepreneur, I haven’t had any ‘great’ experiences with airlines’ online apps to date... until today. Since early 2019 & throughout the pandemic this year, I have flown (safely) on a dozen+ flights with Alaska Air. And I have used the Alaska Air web-based & smartphone-based apps, as well as worked with your customer service teams by phone & via chat over the last 18+ months. I’ve keenly observed the iterative improvement process of your apps with consistent upgrades & added useful U/I ‘user interface’ enhancements. My online experience today was, frankly, flawless. I booked a business flight to Mexico with the smartphone app. My experience with the app was efficient, rapid, & completed with no hang-ups or ‘dropped session’ or ‘system reboot’ glitches. In fact, the booking of the round trip flight, start-to-finish, was just a couple of minutes... literally like two minutes. As I said, flawless. Kudos to your IT App Dev team. Thanks for your efforts in creating a great customer experience! And keep working toward making the Alaska Air online experience even better. It is so great to see that your company-wide focus on great customer service is paying off. Ya know... the sky’s the limit! JY-Burlingame, CA
  • Incredible! Mar 26, 2019

    By Flowerpotts
    Our guest from Japan didn’t realize that Canada has new visa requirements. Counter agent Courtney in Fairbanks was very patient and helpful as she hurriedly applied online for her ETA Visa but it was too late for her scheduled flight. A call to reservations and Dave in Boise got permission from a supervisor to transfer her supposedly non- transferable ticket to a flight two hours later and Dave put a note into her record. We waited at the airport for over two hours for the visa approval. Once she had received it another call to reservations and Kim in Phoenix quickly got her on the flight that was closing out as we spoke and the change amounted to less than $15!!! Courtney again hustled to get her bag checked in and her onto the flight. She made it onto the next departing flight and at minimal cost thanks to knowledgeable and helpful agents who really did everything possible. Thank you Alaska Air for being understanding, flexible and generous. You have again reaffirmed to me that you deserve all the awards you receive for EXCELLENT customer service! Proud to be a Alaska Air MVP!!
  • Apr 25, 2021

    By kelli rocha
    Easy peasy lemon squeezy!! I installed the app in my father in law's phone. He calls me and let's me know when and where he wants to travel. I am able to use the app (with his info) and book trips for him. One the trip is confirmed, he opens the app and there is his travel plans!! Super user friendly
  • Apr 14, 2021

    By K Black
    Love this app, very easy to use and they keep you updated to any last minute changes. I always fly with Alaska Airlines over any other carrier whenever possible.
  • Top notch application, top notch airline Mar 8, 2019

    By SoftTony
    I’ve been fortunate in doing considerable global traveling as a result of my career. Now that I’m retired, my wife wants to travel throughout the US as well as internationally. The one airline we both enjoy more than any other is Alaska Airlines. In fact she insisted we get their credit cards because of the advantages it offer. However, when it comes to using a smart phone and all of the various applications she would rather use the phone and text message exclusively and forget about the other applications. She does not find the apps “intuitive” and becomes rapidly frustrated. I put the Alaska Airlines app on her phone anyway. To my amazement, she is very comfortable with the app and gladly uses it first anytime we start thinking about a trip. This app really is “intuitive and very easy to navigate through. For someone who hates apps, she really knows her way around this one. Frankly, if she not only uses it but enjoys using it; the majority of folks should really enjoy the ease and throughness of this application.
  • Barronth88 Jan 13, 2018

    By Dune Rider Terry
    It is always fast and easy to book a flight and pick your seat. I love using apps that are easy to use as you go step your step to get the job done and this app is super easy to use and if you are a 1st time user of the app. Within 24 hours of your flight Alaska Airlines will send you a notification that you can check in and if there’s empty seats still you can change your seat from the original seat choice you made at the time you booked the flight. Alaska Airlines will also give you the opportunity to check your bags if you have to check one in if you have an over size bag or have more then one that is your free carry on. You can pay for extra baggage fees when you check in online or using the Alaska Airlines app or wait and pay at the airport Incase you end up with more baggage or you ended up not needing a extra bag. After you get checked in the app will ask if you want to add the boarding pass to your Wallet if you use an iPhone.
  • May 2, 2021

    By Gregory Davis
    Easy to use, intuitive, keeps you updated. Adding airport maps would be awesome, but still easy to use.
  • What a disaster Jan 21, 2020

    By Justicialism
    I’ve spent nearly six hours trying to book award travel to Europe. Every time I try to select a flight, it makes me log in all the information, only to tell me that there’s actually no availability. Called customer service twice, where they - very politely - explained that it isn’t their fault that IcelandAir isn’t updating their availability information. Meanwhile, every time I go to book a flight that’s shown as available on the website... it really isn’t. What’s the point if your advertising flights to the customer and they can’t tell what’s really available or not? How is it not Alaska’s problem when they advertise award travel that doesn’t exist? How am I supposed to book a flight if the seats that are shown to be there... aren’t? For years I’ve tried to support the hometown airline. But tonight was such a disaster, it’s the last straw. Begrudgingly going to start booking with Delta. Such a shame.
  • Apr 9, 2021

    By Tracy Daugherty
    My #1 app. Easy to use, find what I need when I need it and doesn't dramatically and constantly change. This busy person loves consistency in everyday tools.
  • Alaska Airlines Always Delivers Apr 17, 2019

    By |GHALGH|
    First and foremost, as an Alaskan with 5 people in our family, we have always appreciated the BOA AK Air credit cards for the companion fare tickets. They have saved us $1000’s per year for many years. In addition, the Club 49 program makes us feel we are valued and celebrated by this excellent company. All that said, the thing we appreciate most is the professionalism, caring, and friendly nature of every employee that we have come across over the years. In 20 + years and many, many flights all over Alaska, contiguous US, and Canada; a negative word has never been heard by any of the employees about their employer, at any point. The employee always genuinely present themselves as fortunate to work for AK Air and even out of Alaska, they continue to carry the genuine friendliness that is present in so many residents of our great State. We consider ourselves very lucky to have such great access, routes, and services to such an excellent service provider and only when no other option exists, will we travel on any other airlines; it’s simply and lessor experience on so many levels. As you continue to grow and share your offerings with more and more people, please continue to protect your company values and culture, as they are what makes your company far and away one of the very best! Sincerely, A very appreciative Alaskan family
  • Don't buy here, maybe just check in instead Jan 16, 2021

    By This will ruin
    I use Alaska Airlines for booking flights, so this is the aspect I'm focusing on here. I have previously used Expedia only for purchasing flight tickets, and I love using Alaska Airlines on Expedia because the gates they tell you to go to are consistent (at least for me, so far). They also provide the cheapest tickets, but not on this app. I can get a $39 1 adult ticket in the same state, a month in advance, on the Expedia app for Alaska Airlines, but when looking for flight reservations on this app for the same destination and date I don't see any numbers under $50. Just saying, buying here is probably not your cheapest option on this app; you can find some cheaper options instead on the Expedia app. However, Expedia is inconsistent with its information (gave me my flight reservation information and made me assume I had successfully purchased a flight reservation when it was actually cancelled), so I'm moving to this app, hoping to check in here so I get the right information here. Overall, I like the easy navigation and options that this app provides. I wish they gave the same prices as Expedia does though, as I would like to delete the Expedia app altogether and move to this one if this app works out for me.
  • Great App Not Great For Booking Jul 1, 2018

    By Dorian Gray Reduex
    This is my 2nd favorite airline app. Booking a flight is easy and I can get to information which is nice. United,Singapore, Southwest, JetBlue and others are about the same but I find the interface better. I will say though the best in the market is Delta. I am sure tons of people have tons to say about Delta but it’s true. The one thing these apps can add is calendar views and better ability to look up awards with partner airlines. I also don’t like the coloration but I am being nit picky. Also if you track airline fare codes etc. Alaska isn’t quite and up front about it as other airlines. If you credit Alaska mileage it’s no big deal but if you credit other airlines it can be a bit annoying. Again minor things but it keeps it from 5 stars as to me on the Delta app I can easily get that information. Some other things like checkout can use help and saving to a wallet can be easier but these are very minor and things most people probably don’t care about.
  • Apr 13, 2021

    By Northwest Sports Junkie
    Nice features like alerts informing me when check-in is available...simple, easy-to-maneuver site...
  • Apr 11, 2021

    By Barbara Anne Fletcher
    I love the app but I wish there was an option to use your credit with Alaska online instead of having to contact an agent.
  • May 4, 2021

    By Michele Dunn
    Easy to navigate. It will let you double do things instead of stating you already completed ie: check in.
  • Confusing web site Oct 15, 2019

    By MarSue1
    Flying Alaska Airlines out rates several other airlines, as far as WiFi plug-ins, on board customer service. As for their website it is not user friendly and you just about always end up still calling in. They do not hire enough employees, and at check-in you might find there is no one at the counter anywhere from an hour before the flight. Those agents might be at the boarding gate! I had my departing gate change three times in Seattle July 6th, 2019...where everyone had to walk from gate to terminal...with no provisions being made for the elderly or handicapped to catch the flight from the next gate. Then the gate was changed once again. Food is also served in shrinked plastic around a cardboard box, that is not for the faint of heart to open.
  • Nice app Sep 3, 2019

    By Paiger69
    Granted, I only ever used 2 airline apps, and I fly 95% with Alaska Air, so this is all I need. I get updates on changes on my flights, sometimes before the folks at the counter know. The only thing lacking on the phone app is being able to see where connecting flights are located on the flight selection screen (like on the home comported layout), but when space is limited, I get it. To see layovers is a button away. Also like that I can see other people’s reservations (when they share the reservation number). I’ve even upgraded my loved one’s flight on the app, even though I wasn’t the one flying.
  • Love the App... but there is a bug Mar 29, 2019

    By Rjfabulousa
    The app is great. Easier to use and more convenient than many others (take notes Delta!). One flaw that came up when I booked to separate one way flights to from Newark/San Francisco. I also wanted to book a round trip flight for a family member, but the interface did not have a round trip option - only one way and use miles. I wound up booking my family member’s flight on Alaska by using Orbitz. This was inconvenient and unnecessary since I should have been able to book a round trip flight using the Alaska app. Other than this glitch, the app is fantastic.
  • Limitations of the app are frustrating Mar 22, 2019

    By Dwbrownsr
    I am a loyal Alaska Airlines flyer but I find the limitations of the app to be frustrating. If I book a flight and a car through Alaska Air only the flight details are available on the app. If I wish to book a flight using any of the discount coupons from my mileage plan they are not available to select but rather have to know the convoluted number. The app does not allow me to book flights for minors but rather it refers me to use the full site without providing a link. The app was great when it came out but they need to invest more and develop it further.
  • Amazing Airline Mar 11, 2019

    By Reeeeefffuuuund
    I think Alaska is a step above a good majority in the industry. Great employee’s who are always happy in my experience. Their credit card is amazing, the flights rarely have issues (in my experience). I always look forward to flying with Alaska. I would’ve given them 5 stars, however while Alaska is amazing, their partnership with American is...less than. Most of my American flights have no outlets to charge phone/tablet, the self-service kiosk to check in has trouble finding me sometimes, and now they charge $30 to check one bag when Alaska still charges $0.
  • Apr 15, 2021

    By Tim Barfield
    App does not communicate with check-in kiosks for getting checked baggage tags. The 2 systems tried double charging me twice for baggage on the same trip.
  • Personal info not saved? Mar 2, 2020

    By Marcus J Jackson
    Functionality of the App is decent in terms of shopping flights etc but when it comes to “ease” in booking, it leaves a little to be desired. Other competitors allow you to save most of your info especially when you are at a status level that demonstrates that you use the airline a great deal. Specifically there should be a function that saves your info far greater then just your name, airline number, email etc. having to input what country you are from, your address AND your credit card number is a pain especially when in a hurry to book. Other competing apps allow your info to be saved for quicker checkouts and the feeling here is the AA App doesn’t allow much of this to be auto populated once you enter in your user name and password.
  • Update doesn’t track changes Dec 22, 2018

    By HappyLittleBeast
    A flight became delayed which then required several flight # & gate changes for my connecting flight. NONE of that was reflected within the app. It kept telling me my flights were “on time” even after they left very late & , the following one, not at all. The required connection changes never showed up in the app. When I really could have used it I was stuck with an inaccurate & useless interface. It may have something to do with latest update as I had just installed that before heading into my trip. Previously, when there were no flight changes, gate changes, time changes etc. it seemed helpful & accurate. In the trenches, not so much.
  • App is ok once you learn but back-end systems are slow Apr 14, 2019

    By MK from 92660
    I am a road warrior with over 300,000 miles per year. While I mostly travel One World, often I use Alaska for West Coast travel. With the app, the features and functionality are good however the data is not real-time and the extra ask for the user to link trips to their account seems crazy. Data should be real-time with all changes day of, during, and post trip until you arrive and receive credit for your loyalty account should be managed. Otherwise it takes steps to either call or check another service/email history to find your locator and if you travel often, it could be a hassle to search.
  • Very frustrating May 4, 2021

    By AFTess
    For nearly 45 minutes would not take my information, kept saying ‘arranger name must be alphabetical and less than 30 characters’. My name is alphabetical and way less than 30 characters. And I have an Alaska account and was logged in. After multiple unsuccessful attempts to get app to recognize me - at final purchase - I cancelled the trip and started all over, even logging in AGAIN. Fortunately trip and price still there as before but very frustrating- I even called customer service for assistance and it recommended I go online and could get $15 off per ticket! And said I could get a call back in an hour. I love Alaska, but Good grief.
  • App is ok but... Apr 21, 2019

    By hafman42
    Doesn’t seem to matter how many flights I take it never counts the miles. It says I’m synched with My Trips (whatever that is) but my mileage is always zero. Even though I have my TTP number every time I check in I have to call to get it put on the boarding pass. And the last two times I’ve flown Alaska the flights been cancelled so I’m switching back to United. A friend told me how great Alaska is but my experience has been quite different. The staff are always very professional and pleasant, no complaints there. It’s just no faster to fly if they cancel the flight and put me on one that’s not taking off for many hours.
  • Improvements needed Mar 4, 2020

    By DBOOMSGOLD
    Overall, I like the app and use it weekly for business travel. I find that the app lags quite a bit compared to other airline apps. Sometimes takes a while before it refreshes and I’m able to check-in. My biggest issue is that I have to manually add each trip because my company uses a third party. However, I know the third party shares my information with Alaska because my TSA pre-check always came up on my boarding pass before I added my number to my Alaska account. Every other carriers app automatically inputs my itinerary. Please fix. Thank you!
  • Checking In when I am in a logged in state Aug 19, 2018

    By almondjoy17
    As a logged in user in your app, I should be able to check in without needing to locate my mileage number. Currently as I check in, I am forced to cancel to go back to my account profile within the app to locate my mileage number before returning to check in. Since I cannot copy and paste the number, the mileage number field should be numeric keypad only instead of alpha numeric keypad thus forcing the user to switch to enter numbers. Overall the app experience is intuitive but could be improved especially for logged in users.
  • Great staff Mar 7, 2020

    By flyncolor
    Food selection is poor, aircraft is old, but over 90% of the staffs are working hard to service the passengers. I always amaze how they put their personal life aside and put on a happy face and being so accommodating. For this I’ll fly AS! Alaska app on my Apple phone is difficult to use when it’s time to check in. The check in icon always shadowed out - unable check in. I had to check in with my computer every time. I tried turn off/on my phone to refresh, didn’t work. I tried to delete Alaska app then reload, didn’t help either. Very frustrating & inconvenien.
  • Updates are making things worse Nov 19, 2020

    By Sirkj
    I am very frustrated with the app right now. I can only reserve food through the app and have called multiple times to see how to reserve food for an extra child that is travelling with us without an Alaska airlines account. They say that It can only be done through the app and as long is that child reservation is linked with mine or with another one of our travellers we can order him food. This is not the case! If you’re going to force us to order food prior to our flights you have to make it easier. These are minor children and do not have a credit card and this one you particular doesn’t have an ak mileage plan. I need to be able to order for my kids on my reservation when they are linked to me! Allow us to buy multiple meals and make this easy. I have spent over an hour talking to Alaska Airlines to some very nice associates but even they are frustrated and said this is been happening a lot. Kris Johnson
  • Flight Status Jan 4, 2020

    By Ralpha6969888
    Your flight status page is ABSOLUTELY AWFUL!! It does NOT display / indicate WHEN a flight has actually “Departed / left the gate”. It does NOT confirm / display / indicate WHEN a flight is actually finally “airborne”. It does NOT confirm / display / indicate WHEN a flight has actually “landed”. And finally when it does confirm / display / indicate WHEN a flight has actually “blocked in at the gate”, the “Arrived” time is so SLOW to update that when it is finally displayed it is almost always as much as 5 MINUTES AFTER / LATER than when it “actually / officially” “blocked in at the gate”. The “flight status” page on American, Delta, Jet Blue, SW and United ALL show when a flight has “left the gate”, when it’s actually “airborne”, when it actually has “landed” and when it has already “blocked in at the gate”, the actual “Arrived” time is displayed MUCH MORE “promptly” than your “flight status” page😡
  • Reservations Mar 7, 2021

    By not sweetie
    Your automated service is horrible. After 1 hour and 30 minutes on hold I still have not spoken to an agent. Our problems started weeks ago when you cancelled all your 2:30 pm flights from Honolulu to Seattle. We then had reservations for February 26 which was very full, and since I have COPD, we paid extra hoping to have a little distance and rebooked for March 7, the 11:25 flight. While checking in, the plane is again full, so trying to upgrade our seats, we are now sitting on either side of the plane, 15A and 15F with 4 strangers between us. This is not social distancing for someone with lung issues. I prefer to have my husband of 49 years sleep on my shoulder rather than someone I know nothing about. Not a happy customer!!!
  • Hyphenated Last Names Jul 6, 2018

    By eco9er87
    Alaska is my top airline to fly with however one recurring issue has made my experiences less than satisfactory. I have a hyphenated last name which the Alaska system is unable to recognize. And as active duty military I fly with a known traveler number for TSA Pre-Check. However, since Alaska’s system cannot process a hyphenated last name I am unable to gain Pre-Check when I fly with them since their system does not match my military ID exactly. This is not a problem on Delta, Frontier, Southwest or others. I would love this to be fixed. Numerous clerks at airports and on the phone have tried very hard to make the fix but, it is a system/software problem. Please Alaska, help me love you even more.
  • May 2, 2021

    By Charles C
    Doesn't bring up flight info. Need to have confirmation number available; why then even create a login and mileage number. Garbage app - completely useless.
  • Adjusting the prices as you are boking. Shame Alaska. Canceling credit card after I take this trip Feb 4, 2021

    By Music TS
    Well. I have a lot of miles, decided to book 3 flights separately to make the best use of my miles. Anyway, as I was about to purchase 3rd flight, after entering all the info and click purchase- it says - at this prices it is unavailable. What? Refreshed- the prices is twoce more. Why show and allow the castomer to proceed woth false price. Also have their CC, not happy, will cancel after i book my last trip. It cost 75$ annual fee for the card, in return you have 1 free ticket ( you have to fly too) the ticket amount cant be applied toward more expensive ticket. The max you can get is 99$ reduction, so if your ticket is 120, sorry!!!! It is not realy free. Anyway. Called them and told them that I am not a happy customer and blah blah- they gave a credit of $100 if I soend X amount of money. Conclusion: better have cash back card then miles card- to much pain:((( also- they bought Virgin A- took away all the fun and some destinations got reduced:((( one thing that is positive: they were never late, very rare. So .... after all dont like it.
  • Apr 28, 2021

    By Sam K
    Would not bring over my mileage plan number, had to create a new one. Still cannot add the old one.
  • Please do everything you can to fly with other airlines Aug 6, 2019

    By even the nick name taken!
    I flew with Alaska airlines for past 15 years, at least 2 flights a month over 5k miles around trip. There is absolutely no loyalty! No customer service and no care. Make sure to read the fine print on insurance and baggage coverage! #alaskaairlines have damaged to beyond recognition to our baby stroller that is worth over 500 bucks and surprise no coverage! I knew a stroller was expensive, and I thought Alaska Airline takes care of baggage. Surprisingly they don’t, I have flew with Alaska airlines despite the other airlines being hundreds of dollars cheaper. Just for one factor of thinking customer service is beyond other airlines, which I have realize there is none. Absolute worst airlines!!!! Really wish delta airlines would come and do more service in Alaska. #deltaiarlines I have lost hundreds and thousands of dollars to being committed to Alaska Airlines! And this is what I have in return. Wish I can upload photos into this review to explode how Alaska airline damages cargo! Beyond recognition.
  • Extremely inconvenient Feb 6, 2020

    By skylo21
    I have 4 complaints about this App. 1. Why don’t you save the search information? Every other app for every other airline saves your previous search so you do not have to re-enter what city you’re flying into and what city you’re flying out of every single time. 2. Why do I have to log into an app in order to purchase a plane ticket when I am obviously already logged in? This makes no sense and is an extra step that makes using your app a pain in the neck. None of the other airline applications make you do this this should be an easy fix 3. How can you possibly not Store my address which is already saved in The app under my profile? And not only that but your app does not use suggested or stored names and addresses like every other app does. So I literally have to hand type out my name and address every time I want to make a purchase!? 4. This goes along with the previous issue but how in the world do you not store my Alaskan Mileage Plan credit card information in the Alaskan app that I am logged into!?! twice by the way!!! I have been a member for quite some time and really enjoy flying on Alaskan flights but using your app to book flights is bar far the biggest pain in the neck I’ve dealt. I am also a credit card member at Delta, and mileage program member at United, American and Southwest, and every single one of those apps does all 4 of the things I just mentioned.
  • iPAD APP PLEASE !!!!!!!!! May 11, 2019

    By iPad Irene
    The iPhone app works great but due to vision problems that make it difficult for me to use my phone for in-depth flight search, booking etc., I rely on my I-pad for that and Alaska is the only carrier whose app will not allow landscape view thereby forcing me to rotate the iPad to portrait view. This will not allow use of the keyboard so the iPad has to be disconnected and laid flat to use the touch screen which is an additional difficulty for me due to my visual problem. Essentially, the Alaska App is not user friendly to my disability and I know from my doctors I am far from the only person out there with this set of circumstances. At times I have booked with other airlines after reaching a point of frustration. I finally googled it to see if anyone else had posted anything about such an issue and found a post on the “no landscape mode” from 2011. Come on Alaska! It’s 2019 - get an app for the iPads
  • The worst service if there is an error in your booking ! May 8, 2019

    By alaska customer
    I have flown Alaska airlines before, but at this point I will call the company to make reservation if I need to book a flight . I got charged $2,200 extra and booked me 5 tickets and not just one. The app has a flaw or the company has some holes in its booking. They can not explain any of the problems and when you are leaving for a trip and they say it will take 7-10 to see money back which is not really the concern it more that they did not really try and Compensate for their error because of policies. They said they will send me a $125 Voucher but really does that want to make you fly Alaska after that ? This is my first review I have ever done for anything, and I feel they really miss the bar for saying they are Customer driven. App or company has flaws in booking via Alaska app which was developed by Alaska.
  • Never again Alaska Airlines Feb 10, 2020

    By never!again!NOX3
    Just wanted to say how disappointed in customer service! My 25 year old daughter who was diagnosed yesterday with type B flu, call this morning to see if she coujd use that reservation at another time! A teacher, living on a fairly tight budget, was flying Alaska to celebrate her 25th birthday with her husband, stationed in California! The first agent was most helpful and offered to change the date for a $125 fee plus difference in ticket price if there was one! So my daughter thought a school holiday in March would work, so she says she will call back after checking the date! She calls back; speaks to a man who tells her that plan doesn’t exist, so it would be best just to go! What help! Contaminate all on that plane and forget you have a 102 temperature! I’m not a huge voice, but I will joy in never booking and being advocate to never choose Alaska to my countless colleagues, family, and friends! Thank you for not caring about not only my daughter but also the countless other passengers who would have been exposed to the type B flu! Your insensitivity to their needs comes as no surprise to me! Shame on you! Larry Wisdom
  • The reward program feels like a scam Jan 11, 2020

    By AlbertMaY114
    I decided to start fly Alaska exclusively, also got their credit card. After one year, I decided to book a trip to Miami to celebrate my birthday. I had enough point to fly first class. I booked the flights, picked seats. I’m flying American? If I wanted American I would join the American reward program. But I know airlines treat their reward point customer like second class citizens, so I will give American a shot. I get to LAX, my wife’s seat mysteriously became unassigned. They offered me a coach class seat across the isle from my wife. Also American claim not to know anything about my first class reservation. Alaska sure charged me extra points for it. So while I enjoyed all my Alaskan flights, so far the “rewards” from Alaska is a hard pill to swallow.
  • Horrible! Sep 18, 2020

    By Solitude67
    It wouldn’t check me in, but I got a boarding pass. A seat on my ‘boarding pass’ but not when I got to the gate and I wasn’t checked in. I spent about 45 min trying to check in, even called Alaska. They were helpful, assigned me a seat but I still had to check in when I got to the airport. I checked in at airport and got a seat but still had to check in at the gate. I did, all was good but she was unable to check me in for my connecting flight! Or give me a seat! Soooooo I saw an Alaska air ‘service center’, she checked me in for my connection but could not give me a seat... I had liked Alaska in the past but this was a pain in the neck. I’m someone who likes to know where I’m sitting, get all checked in and be good to go.

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