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Alarm.com

Alarm.com

Alarm.com Mobile

Check in on your Alarm.com security system!

4.3 Ratings 84K+ Reviews 1M+ Downloads
Featured on Best Apps to Turn Your Phone into a Lie Detector

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About Alarm.com

Check in on your Alarm.com security system!
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Ratings & Reviews

4.3
84.2K+ Ratings
  1. 5
    73+%
  2. 4
    10+%
  3. 3
    5+%
  4. 2
    4+%
  5. 1
    9+%
Write a Review
  • Can only use when connected to home WiFi Apr 1, 2019

    By Autumn Renee
    I for some reason have to have my husband arm our house if I leave my driveway before doing so. Before I leave I sit in the driveway to set it which can be somewhat taxing if I’m running late or my baby is not happy to be in the car and always settles once the vehicle is moving. There was a period where the app wasn’t following any of my arming commands via my Apple Watch nor my iPhone, but now both work as long as I’m in the driveway. My husband has set it wherever though. I think I emailed customer support. I also have tried logging out and back in and deleting the app and re downloading but nothing has worked. When I did try to find help about this issue via the app and the site I could not find any information on how to fix it. It would be outrageously convenient to be able to arm it with my watch, but I’ll settle for some guidance on whether it only works via WiFi, one’s home network, or if I need to adjust another setting or account. This app is extremely efficient, however, which is very comforting having a baby, and yesterday the battery was low and it promptly informed me via text message and my husband, it did send me a whopping 15 texts which I didn’t think was necessary especially because I was in the home the entire time, but nonetheless I’d rather it send that many than none. So thanks for your service, a couple tweeks, broader access to troubleshooting, and I’d easily give it a 5 star rating.
    more
  • Alerts and zone upgrades needed Dec 12, 2020

    By Satisfied33
    I have had this app for yeas. I’m happy to say the my panel has recently been upgraded to keep up with expanding technology. The other pro is that it arms and disarms quickly without a long wait. Signal gets through immediately There are two major cons. The first is the alert sound. It only offers one. It seems to be the default of all my news alerts coming through. It would help if it could offer a custom alert so I would know it was the app. I have another doorbell maker and it notifies me with a distinct sound. Also, it doesn’t alert me on the iPhone. I have worked with trying to get it but to no avail. My second and biggest complaint is not being able to bypass one particular zone from the app. You cannot tell it specifically to bypass a certain zone. The only way to bypass is you need to physically go to the zone, open it then bypass it. It would be nice if the app would allow you to bypas, for example zone 5. You’re not able to bypass a zone of choice when not at home. This has been my biggest frustration. Please offer it as an update or upgrade. Especially the custom alerts. Other than these two issues the app works well.
    more
  • Response to your request May 26, 2019

    By MON 'LAY
    I have never received a written instructions as to what to expect when various situations arise. For example if I set my alarm off accidentally when leaving later on I may receive a notice that my front door alarm had been bypassed. Bypassed, by who? I have never received instructions as to what the procedure is or when I am away and the alarm goes off and you notify the police. Then you notify me. What happens when the situation is alleviate it. Should I let the police know that it was a false alarm. Should you notify the police? Who is responsible when in an alarm goes off and the police respond the next day 24 hours later. The city then bills the owner for services not provided. Should the owner or the Alarm Company rectify the situation? Lastly, we were promised a new thermostat with remote control which I never received. I complained about it nothing was ever done. Therefore you can see why I only gave your company three stars. Sincerely, Richard Hopkins
    more
  • Can’t hear phone alerts very well Nov 14, 2020

    By lukookoo999
    I love the products and the people who sell it and install it but this particular app does not allow you to change sound on alert tones. if you own a droid it’s not an issue. Trying to figure a way around this, it seems that A fair amount of people who on this app might have security systems and be older with not great hearing, I bet they would appreciate having the ability to have a tone that is easier to hear, I need something that will wake me up if I am sleeping and the tone issued with this app is very subtle. otherwise this app is great and it is very user-friendly, I got one of the Skybo cameras as well and this app is nice for viewing who might be at your door. I got this app to monitor my 82-year-old mother who I live with and take care of and has dementia, I would like to mention that this app is very helpful in the daytime when I am awake and I have my phone on my person.
    more
  • Difficult to use Jun 10, 2020

    By Will T Jr.
    We have used this app for about two years. While it is usually dependable, we find that some settings can change without warning, and notifications that we depend on quit working. There is no explanation of why these changes occur. For example, the sensitivity setting of the doorbell camera can sometimes cause it to notify when a tree limb twenty feet away is moving in the wind, yet it fails to detect a person moving directly in front of it. Also, the settings menu on our PC are completely different than those on our smartphones, and it is challenging to figure out where to go to make adjustments. The net result is that we seem to be continually tinkering with it to get everything working to our satisfaction, only to have settings change unexpectedly at almost any time. These issues should be addressed by the programmers.
    more
  • Feb 17, 2021

    By Sai S
    I would probably give it 0 stars .. The app and the company home pro are the worst there could be. Nothing works and when you complain all the response we get is just reset and it should work. I can't even see who's at my door coz it takes forever to even connect, so by the time I'm trying to answer people at the door will walk away. Please stay away from this company.
    more
  • Feb 20, 2021

    By relnak9
    I didn't get any notifications for over a week until I updated the app. Sometimes I don't get notified for an extended period of time after the camera has recorded an event. I have tried to change the settings to be notified immediately or within minutes on my own and called my security company for assistance to no avail. If there is a bear on my front deck, I don't want to open the door and be faced with that type of dangerous situation.
    more
  • Feb 8, 2021

    By Eric Sylvain
    Live video feeds aren't working 80% of the time. I'm told other users, accessing the exact same system, but with iPhones - no issues for them at all. Have tried 3 different Android devices, from an LG G6 with Android 8 up to a Pixel 4a on Android 11, every one with the same problem. Appears to be an issue specific to this Android app, since it's clearly not the system/cameras. Please fix!
    more
  • Stopped working Nov 2, 2020

    By Irmajs
    Over the last two yrs I have had some very minor issues off and on but they usually pass pretty quickly. For the last 3 days the app has not worked at all. I can set alarm manually fine but not through the app. All day yesterday it showed in the app that our alarm was set on ‘stay’ even though the alarm was off. We had already left the house and tried all day to get the ‘stay’ off on the app so we could set the alarm. We ended up going home to set and then leave again. I tried rebooting my iPhone as suggested by customer support but it didn’t work. I also selected the app and reinstalled it. It still didn’t work. AAA Customer support was of no use. I tried setting it on through my husbands app and didn’t work. It still showed a ‘stay’ alarm on his app. Today I was hopeful because it showed our alarm was off as it was really off. When I tried setting it when we left it would just keep trying and trying until it would give up and returned to the off status. Who do I call for help when technical support was useless??
    more
  • Feb 20, 2021

    By A Google user
    Unreliable app alternative is required. I have had several instances where I want to change the system status, either disarm or arm the security system. The app has either failed to arm it or failed to disarm the security system. Furthermore, the app fails to show the correct status. I know check the status on the security panel. Just now, I disarmed the security panel, the app showed disarmed, the panel showed disarmed then the alarm went off waking the household. Not impressed
    more

No reviews available

  • Feb 19, 2021

    By Shelly Hartley
    Works for Me. Easy to use and Understand. The company is GREAT at answering and sending help. Best we have used for a Decade! Highly Recommend.
  • Great App! Apr 14, 2019

    By RealRadar
    I had been using Siri shortcuts a lot until this past week when I keep getting the error “there is a problem with the app”. I have rebooted the phone, tried setting up my scene shortcuts again in Siri but it is still not working. Is anyone else having this problem? I fixed it by logging out of the app, deleting the app. Shutting down the phone, restarting the phone, reinstalling the app and logging back in turning on Siri shortcuts and notifications. No idea why it broke, but there is the fix that worked for me!
    more
  • Can only use when connected to home WiFi Apr 1, 2019

    By Autumn Renee
    I for some reason have to have my husband arm our house if I leave my driveway before doing so. Before I leave I sit in the driveway to set it which can be somewhat taxing if I’m running late or my baby is not happy to be in the car and always settles once the vehicle is moving. There was a period where the app wasn’t following any of my arming commands via my Apple Watch nor my iPhone, but now both work as long as I’m in the driveway. My husband has set it wherever though. I think I emailed customer support. I also have tried logging out and back in and deleting the app and re downloading but nothing has worked. When I did try to find help about this issue via the app and the site I could not find any information on how to fix it. It would be outrageously convenient to be able to arm it with my watch, but I’ll settle for some guidance on whether it only works via WiFi, one’s home network, or if I need to adjust another setting or account. This app is extremely efficient, however, which is very comforting having a baby, and yesterday the battery was low and it promptly informed me via text message and my husband, it did send me a whopping 15 texts which I didn’t think was necessary especially because I was in the home the entire time, but nonetheless I’d rather it send that many than none. So thanks for your service, a couple tweeks, broader access to troubleshooting, and I’d easily give it a 5 star rating.
    more
  • Feb 12, 2021

    By Don Holmes
    The app is not bad but for things like deleting old recordings you need to have a select all option...very slow teying to delete inwanted videos.
  • Great but needs these features... May 28, 2019

    By Tjj365
    Great app, but i held a star back because a couple features are missing I feel should be there. The first is a panic button or being able to alert police, fire, or a medical emergency from the app itself. The other is being able to exclude sensors while arming my system. I can do either of these things from my alarm system panel, so I would expect to see them here. I kind of thought that’s where scenes would play a role for my second concern, but it doesn’t appear to work that way. Please let me know if I’ve missed these features somehow or I’d love to know if these features are coming later. I will gladly update my rating. Thank you!
    more
  • Low battery Alert Dec 8, 2020

    By Bagood12
    I am pleased with the overall system, but have a couple of concerns/questions. I continuously receive low battery alerts at least twice per day, whether there are batteries in the thermostat or not. I put in a new set of batteries in each thermostat, but still get the low battery alerts. It this an issue with the two thermostats, or each set of batteries are rapidly discharged when installed. The other question is in regards to the door bell. When it is pushed, it is oils be most convenient to have a hyperlink to take you directly to the app to see whose there, versus closing out the text message to open the app.
    more
  • Adc skybell Apr 1, 2020

    By migdig253
    The only problem with this is that I cannot tell it to record at certain times and days on motion event it is all or nothing which I use my front door a lot and learned the hard way I ran out of clips for the month. I am a tech for adt and I called support and they told me it was all or nothing on motion detection or to switch off when home which I didn’t care for so I just Turned it off but would love for this option to be available in future if it has changed please let me know thanks in advance other than that it is extremely user friendly app and very good for the person on the go
    more
  • Alerts and zone upgrades needed Dec 12, 2020

    By Satisfied33
    I have had this app for yeas. I’m happy to say the my panel has recently been upgraded to keep up with expanding technology. The other pro is that it arms and disarms quickly without a long wait. Signal gets through immediately There are two major cons. The first is the alert sound. It only offers one. It seems to be the default of all my news alerts coming through. It would help if it could offer a custom alert so I would know it was the app. I have another doorbell maker and it notifies me with a distinct sound. Also, it doesn’t alert me on the iPhone. I have worked with trying to get it but to no avail. My second and biggest complaint is not being able to bypass one particular zone from the app. You cannot tell it specifically to bypass a certain zone. The only way to bypass is you need to physically go to the zone, open it then bypass it. It would be nice if the app would allow you to bypas, for example zone 5. You’re not able to bypass a zone of choice when not at home. This has been my biggest frustration. Please offer it as an update or upgrade. Especially the custom alerts. Other than these two issues the app works well.
    more
  • Response to your request May 26, 2019

    By MON 'LAY
    I have never received a written instructions as to what to expect when various situations arise. For example if I set my alarm off accidentally when leaving later on I may receive a notice that my front door alarm had been bypassed. Bypassed, by who? I have never received instructions as to what the procedure is or when I am away and the alarm goes off and you notify the police. Then you notify me. What happens when the situation is alleviate it. Should I let the police know that it was a false alarm. Should you notify the police? Who is responsible when in an alarm goes off and the police respond the next day 24 hours later. The city then bills the owner for services not provided. Should the owner or the Alarm Company rectify the situation? Lastly, we were promised a new thermostat with remote control which I never received. I complained about it nothing was ever done. Therefore you can see why I only gave your company three stars. Sincerely, Richard Hopkins
    more
  • Can’t hear phone alerts very well Nov 14, 2020

    By lukookoo999
    I love the products and the people who sell it and install it but this particular app does not allow you to change sound on alert tones. if you own a droid it’s not an issue. Trying to figure a way around this, it seems that A fair amount of people who on this app might have security systems and be older with not great hearing, I bet they would appreciate having the ability to have a tone that is easier to hear, I need something that will wake me up if I am sleeping and the tone issued with this app is very subtle. otherwise this app is great and it is very user-friendly, I got one of the Skybo cameras as well and this app is nice for viewing who might be at your door. I got this app to monitor my 82-year-old mother who I live with and take care of and has dementia, I would like to mention that this app is very helpful in the daytime when I am awake and I have my phone on my person.
    more
  • Difficult to use Jun 10, 2020

    By Will T Jr.
    We have used this app for about two years. While it is usually dependable, we find that some settings can change without warning, and notifications that we depend on quit working. There is no explanation of why these changes occur. For example, the sensitivity setting of the doorbell camera can sometimes cause it to notify when a tree limb twenty feet away is moving in the wind, yet it fails to detect a person moving directly in front of it. Also, the settings menu on our PC are completely different than those on our smartphones, and it is challenging to figure out where to go to make adjustments. The net result is that we seem to be continually tinkering with it to get everything working to our satisfaction, only to have settings change unexpectedly at almost any time. These issues should be addressed by the programmers.
    more
  • Functional but needs work Apr 18, 2020

    By Rhuute
    While the app certainly lets you control all the aspects of the panel it does need some work. The lack of any sounds other than the default iOS notification sound is rather annoying and quite frankly makes it hard to rely on. The app should be able to use any of the available system sounds or ringtones and should also come with additional ones that would make it feel more like an extension of the alarm panel. You should be able to choose different sounds or spoken voices for different events. For example If a camera detected a vehicle driving by in the middle of the day you might just want something very quiet or no sound / vibration at all. Where as if a camera detects a person in your back yard at night you might want to be alerted by something to wake you up so you can check it out.
    more
  • Feb 20, 2021

    By relnak9
    I didn't get any notifications for over a week until I updated the app. Sometimes I don't get notified for an extended period of time after the camera has recorded an event. I have tried to change the settings to be notified immediately or within minutes on my own and called my security company for assistance to no avail. If there is a bear on my front deck, I don't want to open the door and be faced with that type of dangerous situation.
    more
  • Stopped working Nov 2, 2020

    By Irmajs
    Over the last two yrs I have had some very minor issues off and on but they usually pass pretty quickly. For the last 3 days the app has not worked at all. I can set alarm manually fine but not through the app. All day yesterday it showed in the app that our alarm was set on ‘stay’ even though the alarm was off. We had already left the house and tried all day to get the ‘stay’ off on the app so we could set the alarm. We ended up going home to set and then leave again. I tried rebooting my iPhone as suggested by customer support but it didn’t work. I also selected the app and reinstalled it. It still didn’t work. AAA Customer support was of no use. I tried setting it on through my husbands app and didn’t work. It still showed a ‘stay’ alarm on his app. Today I was hopeful because it showed our alarm was off as it was really off. When I tried setting it when we left it would just keep trying and trying until it would give up and returned to the off status. Who do I call for help when technical support was useless??
    more
  • App could be better, very glitchy Jan 14, 2020

    By #needsmorework
    I’m using a IPhone and Apple Watch. For some reason if the app is not completely shut down it will continue to say what it was last prompted to do. It does the same thing on the watch, if you arm it in the morning and come home that afternoon noon and open the app it will still say arming. You have to shut down the app by swiping the app close. The watch does the same thing. It also very rarely gives notifications of armed or disarmed to the phone or watch. There has been times where I have set the alarm off trying to get in because All I get when opening the app is a spinning wheel. I’ve tryed closing all the apps and restarting the phone and watch both, logged out of the app. And I have even deleted the app and reinstalled it, nothing works for a fix. Very disappointing, app seamed to work seamlessly until the last couple of apple updates, and seen then it’s not been the same. I hope this can be resolved because we use this app multiple times a day.
    more
  • Feb 10, 2021

    By Christine Canzano
    2/10/21 Since your last app update your app now notifies me twice for when the alarm is turned off and turned on. How do I fix this in my notifications? I have all the notifications settings turned on for this app. I have the new Samsung S21 5G phone. Please let me know how to stop the app from notifying me twice for the same occurrence.
    more
  • Feb 4, 2021

    By M E
    Started as a great app. But since using it for a couple months, it's basically trash. Constantly having issues connect to my camera or door bell camera. I will click to access and it will sit there loading forever and then tell me something went wrong. I will eventually get access, but not after trying for at least 5 to 10 attempts. Also how is it when someone rings the door bell, but the app doesn't actually notify me until about 1 to 2 mins after the fact. Wouldn't recommend.
    more
  • Feb 17, 2021

    By Sai S
    I would probably give it 0 stars .. The app and the company home pro are the worst there could be. Nothing works and when you complain all the response we get is just reset and it should work. I can't even see who's at my door coz it takes forever to even connect, so by the time I'm trying to answer people at the door will walk away. Please stay away from this company.
    more
  • Feb 8, 2021

    By Eric Sylvain
    Live video feeds aren't working 80% of the time. I'm told other users, accessing the exact same system, but with iPhones - no issues for them at all. Have tried 3 different Android devices, from an LG G6 with Android 8 up to a Pixel 4a on Android 11, every one with the same problem. Appears to be an issue specific to this Android app, since it's clearly not the system/cameras. Please fix!
    more
  • Feb 20, 2021

    By A Google user
    Unreliable app alternative is required. I have had several instances where I want to change the system status, either disarm or arm the security system. The app has either failed to arm it or failed to disarm the security system. Furthermore, the app fails to show the correct status. I know check the status on the security panel. Just now, I disarmed the security panel, the app showed disarmed, the panel showed disarmed then the alarm went off waking the household. Not impressed
    more
  • Scammers Extradonaire Jun 3, 2020

    By Sycntyrd
    Please please please do not use this company! The non-English understanding folks used in customer care are inept and app is constantly logging me out of my account. This app is really crappy! Now my finger login won’t work as of today! Wow. Can’t log in via app therefore my alarm will blare every single time I come home, open my door to disarm. That alone should be a deterrent for all who are considering this service. If the alarm does not beep to give warning & time to disarm the system, that indicates a subpar system. I have been consistently disappointed with this Company and it’s services for $60/month. Not certain what they’re monitoring because the police have NEVER EVER EVER IN THE HISTORY OF NEVER been to my home during an active alarm. I have had 3. BUYER BEWARE. **AND PLEASE DO NOT FALL FOR THE EMAIL THAT SAYS THEY WILL WAIVE 60, 70, 80, 100% of your past due bill! IT IS A SCAM AND THEY HAVE ABSOLUTELY NO INTENTIONS ON WAIVING ANY PAYMENT NOR PORTION OF THE BILL DURING THIS PANDEMIC TIME. IT IS A BLATANT LIE TO GET YOU TO CALL SO THEY MAY BADGER YOU ABOUT PAYMENT AND TO VERIFY YOUR INFO! This Company is a lying scamming piece of... you will NOT GET ANY PORTION OF YOUR BILL WAIVED—ESPECIALLY THE PERCENTAGE AMOUNT LIED ABOUT IN THEIR PAYMENT EMAIL! Do not fall for the scam folks.
    more
  • Feb 16, 2021

    By cadillacs2
    Sucks! Can't connect to view footage when alerted. And No, it's not the internet speed. Already checked that. Everything that uses the internet when needed it works flawlessly with No bufferring.

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