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Alarm.com

Alarm.com

Alarm.com Mobile

Check in on your Alarm.com security system!

4.4 Ratings 89K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • img Community
    If you have teenage kids, catching them sneaking out at 1 am can be a big problem. The Alarm.com app lets you order motion sensors that will automatically start recording if they sense movement in your yard. Alarm.com is excellent for keeping your kids from lying about where they were.
    img by David
    1 year ago
  • Can only use when connected to home WiFi Apr 1, 2019

    By Autumn Renee
    I for some reason have to have my husband arm our house if I leave my driveway before doing so. Before I leave I sit in the driveway to set it which can be somewhat taxing if I’m running late or my baby is not happy to be in the car and always settles once the vehicle is moving. There was a period where the app wasn’t following any of my arming commands via my Apple Watch nor my iPhone, but now both work as long as I’m in the driveway. My husband has set it wherever though. I think I emailed customer support. I also have tried logging out and back in and deleting the app and re downloading but nothing has worked. When I did try to find help about this issue via the app and the site I could not find any information on how to fix it. It would be outrageously convenient to be able to arm it with my watch, but I’ll settle for some guidance on whether it only works via WiFi, one’s home network, or if I need to adjust another setting or account. This app is extremely efficient, however, which is very comforting having a baby, and yesterday the battery was low and it promptly informed me via text message and my husband, it did send me a whopping 15 texts which I didn’t think was necessary especially because I was in the home the entire time, but nonetheless I’d rather it send that many than none. So thanks for your service, a couple tweeks, broader access to troubleshooting, and I’d easily give it a 5 star rating.
  • Updated Review. Mar 22, 2021

    By coyotenegra
    Used to like this app. Doesn’t alert me anymore when I leave the house without arming. In fact, not getting any notifications anymore. The geo fencing feature doesn’t even work anymore. What happened to this app? Also, the option where you’re able to add what number you want getting notifications, I see my phone twice. “Kelly’s iPhone” and “Kelly’s iPhone (2)”. Not sure why this is happening. So frustrating. I need my alarm app to be reliable, otherwise what’s the point? ————— Update: I called Strada and their technician deleted the duplicates from his end. Turns out it was the only way to do so permanently. Problem solved. Updated my ratings also:. Regarding the Geo-fencing issue. The control pad I was given evidently was older technology or since I signed up, they already came out with a different control pad. When I began testing my own system and complained about geo-fencing feature not working and overall non-responsiveness of the system, they dug deeper and found that their monitoring station wasn't even communicating with the control pad and thus not getting our alarm triggers. Super bad. We’re talking at the cellular level. Got a new keypad with updated Verizon 5G SIM card inside. No issues now.
  • Alarm Nov 27, 2020

    By Margie O13
    I absolutely love my App. I use to always set it before going out the door but there were times when I forgot something and had to go back in. Now we usually set it while we are leaving on one of our phones. The security is wonderful ! One time when my hubby hit the wrong numbers, they called me and I told them that it was a mistake and we were ok. The police called and I told them I was ok and within just a few minutes the police were here. They said that someone could be holding a gun to my head and making me say that I was ok. So I love it and very proud of the Service ❣️🙏
  • Alerts and zone upgrades needed Dec 12, 2020

    By Satisfied33
    I have had this app for yeas. I’m happy to say the my panel has recently been upgraded to keep up with expanding technology. The other pro is that it arms and disarms quickly without a long wait. Signal gets through immediately There are two major cons. The first is the alert sound. It only offers one. It seems to be the default of all my news alerts coming through. It would help if it could offer a custom alert so I would know it was the app. I have another doorbell maker and it notifies me with a distinct sound. Also, it doesn’t alert me on the iPhone. I have worked with trying to get it but to no avail. My second and biggest complaint is not being able to bypass one particular zone from the app. You cannot tell it specifically to bypass a certain zone. The only way to bypass is you need to physically go to the zone, open it then bypass it. It would be nice if the app would allow you to bypas, for example zone 5. You’re not able to bypass a zone of choice when not at home. This has been my biggest frustration. Please offer it as an update or upgrade. Especially the custom alerts. Other than these two issues the app works well.
  • May 5, 2021

    By Larry Toban
    The app works okay, except for notifications. Although there are settings for the various notification sounds, they are ignored. All notifications from the app use the system notification sound, making it difficult to notice important events, such as a doorbell ring.
  • Response to your request May 26, 2019

    By MON 'LAY
    I have never received a written instructions as to what to expect when various situations arise. For example if I set my alarm off accidentally when leaving later on I may receive a notice that my front door alarm had been bypassed. Bypassed, by who? I have never received instructions as to what the procedure is or when I am away and the alarm goes off and you notify the police. Then you notify me. What happens when the situation is alleviate it. Should I let the police know that it was a false alarm. Should you notify the police? Who is responsible when in an alarm goes off and the police respond the next day 24 hours later. The city then bills the owner for services not provided. Should the owner or the Alarm Company rectify the situation? Lastly, we were promised a new thermostat with remote control which I never received. I complained about it nothing was ever done. Therefore you can see why I only gave your company three stars. Sincerely, Richard Hopkins
  • Apr 15, 2021

    By L Mac
    Update: I am still not receiving text notifications but I have switched to push notifications and they are working correctly. A rep contacted me by email and followed up with phone calls to resolve the issue. Sadly it seems to be on Sprint /T-mobile's end (possibly due to their merger). THANK YOU FOR CONTACTING ME TO RESOLVE THIS. Great customer service. Originally complained that text messages were no longer notifying me of system changes.
  • Can’t hear phone alerts very well Nov 14, 2020

    By lukookoo999
    I love the products and the people who sell it and install it but this particular app does not allow you to change sound on alert tones. if you own a droid it’s not an issue. Trying to figure a way around this, it seems that A fair amount of people who on this app might have security systems and be older with not great hearing, I bet they would appreciate having the ability to have a tone that is easier to hear, I need something that will wake me up if I am sleeping and the tone issued with this app is very subtle. otherwise this app is great and it is very user-friendly, I got one of the Skybo cameras as well and this app is nice for viewing who might be at your door. I got this app to monitor my 82-year-old mother who I live with and take care of and has dementia, I would like to mention that this app is very helpful in the daytime when I am awake and I have my phone on my person.
  • Difficult to use Jun 10, 2020

    By Will T Jr.
    We have used this app for about two years. While it is usually dependable, we find that some settings can change without warning, and notifications that we depend on quit working. There is no explanation of why these changes occur. For example, the sensitivity setting of the doorbell camera can sometimes cause it to notify when a tree limb twenty feet away is moving in the wind, yet it fails to detect a person moving directly in front of it. Also, the settings menu on our PC are completely different than those on our smartphones, and it is challenging to figure out where to go to make adjustments. The net result is that we seem to be continually tinkering with it to get everything working to our satisfaction, only to have settings change unexpectedly at almost any time. These issues should be addressed by the programmers.
  • Can only use when connected to home WiFi Apr 1, 2019

    By Autumn Renee
    I for some reason have to have my husband arm our house if I leave my driveway before doing so. Before I leave I sit in the driveway to set it which can be somewhat taxing if I’m running late or my baby is not happy to be in the car and always settles once the vehicle is moving. There was a period where the app wasn’t following any of my arming commands via my Apple Watch nor my iPhone, but now both work as long as I’m in the driveway. My husband has set it wherever though. I think I emailed customer support. I also have tried logging out and back in and deleting the app and re downloading but nothing has worked. When I did try to find help about this issue via the app and the site I could not find any information on how to fix it. It would be outrageously convenient to be able to arm it with my watch, but I’ll settle for some guidance on whether it only works via WiFi, one’s home network, or if I need to adjust another setting or account. This app is extremely efficient, however, which is very comforting having a baby, and yesterday the battery was low and it promptly informed me via text message and my husband, it did send me a whopping 15 texts which I didn’t think was necessary especially because I was in the home the entire time, but nonetheless I’d rather it send that many than none. So thanks for your service, a couple tweeks, broader access to troubleshooting, and I’d easily give it a 5 star rating.
  • Updated Review. Mar 22, 2021

    By coyotenegra
    Used to like this app. Doesn’t alert me anymore when I leave the house without arming. In fact, not getting any notifications anymore. The geo fencing feature doesn’t even work anymore. What happened to this app? Also, the option where you’re able to add what number you want getting notifications, I see my phone twice. “Kelly’s iPhone” and “Kelly’s iPhone (2)”. Not sure why this is happening. So frustrating. I need my alarm app to be reliable, otherwise what’s the point? ————— Update: I called Strada and their technician deleted the duplicates from his end. Turns out it was the only way to do so permanently. Problem solved. Updated my ratings also:. Regarding the Geo-fencing issue. The control pad I was given evidently was older technology or since I signed up, they already came out with a different control pad. When I began testing my own system and complained about geo-fencing feature not working and overall non-responsiveness of the system, they dug deeper and found that their monitoring station wasn't even communicating with the control pad and thus not getting our alarm triggers. Super bad. We’re talking at the cellular level. Got a new keypad with updated Verizon 5G SIM card inside. No issues now.
  • Alarm Nov 27, 2020

    By Margie O13
    I absolutely love my App. I use to always set it before going out the door but there were times when I forgot something and had to go back in. Now we usually set it while we are leaving on one of our phones. The security is wonderful ! One time when my hubby hit the wrong numbers, they called me and I told them that it was a mistake and we were ok. The police called and I told them I was ok and within just a few minutes the police were here. They said that someone could be holding a gun to my head and making me say that I was ok. So I love it and very proud of the Service ❣️🙏
  • Alerts and zone upgrades needed Dec 12, 2020

    By Satisfied33
    I have had this app for yeas. I’m happy to say the my panel has recently been upgraded to keep up with expanding technology. The other pro is that it arms and disarms quickly without a long wait. Signal gets through immediately There are two major cons. The first is the alert sound. It only offers one. It seems to be the default of all my news alerts coming through. It would help if it could offer a custom alert so I would know it was the app. I have another doorbell maker and it notifies me with a distinct sound. Also, it doesn’t alert me on the iPhone. I have worked with trying to get it but to no avail. My second and biggest complaint is not being able to bypass one particular zone from the app. You cannot tell it specifically to bypass a certain zone. The only way to bypass is you need to physically go to the zone, open it then bypass it. It would be nice if the app would allow you to bypas, for example zone 5. You’re not able to bypass a zone of choice when not at home. This has been my biggest frustration. Please offer it as an update or upgrade. Especially the custom alerts. Other than these two issues the app works well.
  • May 5, 2021

    By Larry Toban
    The app works okay, except for notifications. Although there are settings for the various notification sounds, they are ignored. All notifications from the app use the system notification sound, making it difficult to notice important events, such as a doorbell ring.
  • Response to your request May 26, 2019

    By MON 'LAY
    I have never received a written instructions as to what to expect when various situations arise. For example if I set my alarm off accidentally when leaving later on I may receive a notice that my front door alarm had been bypassed. Bypassed, by who? I have never received instructions as to what the procedure is or when I am away and the alarm goes off and you notify the police. Then you notify me. What happens when the situation is alleviate it. Should I let the police know that it was a false alarm. Should you notify the police? Who is responsible when in an alarm goes off and the police respond the next day 24 hours later. The city then bills the owner for services not provided. Should the owner or the Alarm Company rectify the situation? Lastly, we were promised a new thermostat with remote control which I never received. I complained about it nothing was ever done. Therefore you can see why I only gave your company three stars. Sincerely, Richard Hopkins
  • Apr 15, 2021

    By L Mac
    Update: I am still not receiving text notifications but I have switched to push notifications and they are working correctly. A rep contacted me by email and followed up with phone calls to resolve the issue. Sadly it seems to be on Sprint /T-mobile's end (possibly due to their merger). THANK YOU FOR CONTACTING ME TO RESOLVE THIS. Great customer service. Originally complained that text messages were no longer notifying me of system changes.
  • Can’t hear phone alerts very well Nov 14, 2020

    By lukookoo999
    I love the products and the people who sell it and install it but this particular app does not allow you to change sound on alert tones. if you own a droid it’s not an issue. Trying to figure a way around this, it seems that A fair amount of people who on this app might have security systems and be older with not great hearing, I bet they would appreciate having the ability to have a tone that is easier to hear, I need something that will wake me up if I am sleeping and the tone issued with this app is very subtle. otherwise this app is great and it is very user-friendly, I got one of the Skybo cameras as well and this app is nice for viewing who might be at your door. I got this app to monitor my 82-year-old mother who I live with and take care of and has dementia, I would like to mention that this app is very helpful in the daytime when I am awake and I have my phone on my person.
  • Difficult to use Jun 10, 2020

    By Will T Jr.
    We have used this app for about two years. While it is usually dependable, we find that some settings can change without warning, and notifications that we depend on quit working. There is no explanation of why these changes occur. For example, the sensitivity setting of the doorbell camera can sometimes cause it to notify when a tree limb twenty feet away is moving in the wind, yet it fails to detect a person moving directly in front of it. Also, the settings menu on our PC are completely different than those on our smartphones, and it is challenging to figure out where to go to make adjustments. The net result is that we seem to be continually tinkering with it to get everything working to our satisfaction, only to have settings change unexpectedly at almost any time. These issues should be addressed by the programmers.
  • Functional but needs work Apr 18, 2020

    By Rhuute
    While the app certainly lets you control all the aspects of the panel it does need some work. The lack of any sounds other than the default iOS notification sound is rather annoying and quite frankly makes it hard to rely on. The app should be able to use any of the available system sounds or ringtones and should also come with additional ones that would make it feel more like an extension of the alarm panel. You should be able to choose different sounds or spoken voices for different events. For example If a camera detected a vehicle driving by in the middle of the day you might just want something very quiet or no sound / vibration at all. Where as if a camera detects a person in your back yard at night you might want to be alerted by something to wake you up so you can check it out.
  • Apr 30, 2021

    By Kevin Fourlife
    Doorbell camera takes FOREVER to load and is very delayed. I got a separate wifi from my cable company just for my alarm and doorbell camera and still have delay and loading issues through this app. You guys really need to fix that. I pay alot of money for my alarm system for it to not work. Update this app because it's working on an analog bases when it suppose to be digital. I need to get in contact with your technical support team to see if they can help me. Signed, a very displeased customer
  • May 1, 2021

    By Glennis Houston
    Again the Telus ADT tech is coming to try to figure out what is happening with this useless system and app. Installed Mar 10, have purchased wifi booster, replaced driveway camera and still not working. The first 2 weeks, things were ok but then no recordings. After the first tech visit it worked for another 2 weeks, and then nothing. 2nd tech visit, worked for a few hours and now it's recording every minute or so, but then nothing for hours. This is absolute garbage.
  • Apr 23, 2021

    By Jason Willis
    So at the end of the day, this app does function If you force stop it every day and never change from wifi to cellular. At first I believed these issues to be phone related, but since then I've had multiple flagship phones and decided to review Camera viewing is delayed, sometimes just times out. The 1000 clip limit for saved videos is pretty much garbage(if I wasnt in a contract Id be moving on from this proprietary dumpster fire) Overall, not the worst, but doesn't meet what quality they sell
  • May 6, 2021

    By Lammone Rasavong
    Live video is and smooth but saved video clips are choppy on the app. When I go on the website to view it is fine so the camera quality is good during recording. Had the internet plan upgraded before installation and is above 200mbs which was the optimum minimum. Only have 2 cameras and doorbell with nobody home the majority of the day. Highly doubt its because of internet congestion
  • May 2, 2021

    By MYKEL V
    Camera loading drives me nuts. We have the fastest internet plan and it's still not consistent. Doorbell rings and when I try to see who's outside it takes forever to load and sometimes ends with an error. If it does work by the time it loads the person has left the door. I once gave up and just opened the door and got stuck with a sales person. I been shopping for other security brand because of this app.
  • Stopped working Nov 2, 2020

    By Irmajs
    Over the last two yrs I have had some very minor issues off and on but they usually pass pretty quickly. For the last 3 days the app has not worked at all. I can set alarm manually fine but not through the app. All day yesterday it showed in the app that our alarm was set on ‘stay’ even though the alarm was off. We had already left the house and tried all day to get the ‘stay’ off on the app so we could set the alarm. We ended up going home to set and then leave again. I tried rebooting my iPhone as suggested by customer support but it didn’t work. I also selected the app and reinstalled it. It still didn’t work. AAA Customer support was of no use. I tried setting it on through my husbands app and didn’t work. It still showed a ‘stay’ alarm on his app. Today I was hopeful because it showed our alarm was off as it was really off. When I tried setting it when we left it would just keep trying and trying until it would give up and returned to the off status. Who do I call for help when technical support was useless??
  • Scammers Extradonaire Jun 3, 2020

    By Sycntyrd
    Please please please do not use this company! The non-English understanding folks used in customer care are inept and app is constantly logging me out of my account. This app is really crappy! Now my finger login won’t work as of today! Wow. Can’t log in via app therefore my alarm will blare every single time I come home, open my door to disarm. That alone should be a deterrent for all who are considering this service. If the alarm does not beep to give warning & time to disarm the system, that indicates a subpar system. I have been consistently disappointed with this Company and it’s services for $60/month. Not certain what they’re monitoring because the police have NEVER EVER EVER IN THE HISTORY OF NEVER been to my home during an active alarm. I have had 3. BUYER BEWARE. **AND PLEASE DO NOT FALL FOR THE EMAIL THAT SAYS THEY WILL WAIVE 60, 70, 80, 100% of your past due bill! IT IS A SCAM AND THEY HAVE ABSOLUTELY NO INTENTIONS ON WAIVING ANY PAYMENT NOR PORTION OF THE BILL DURING THIS PANDEMIC TIME. IT IS A BLATANT LIE TO GET YOU TO CALL SO THEY MAY BADGER YOU ABOUT PAYMENT AND TO VERIFY YOUR INFO! This Company is a lying scamming piece of... you will NOT GET ANY PORTION OF YOUR BILL WAIVED—ESPECIALLY THE PERCENTAGE AMOUNT LIED ABOUT IN THEIR PAYMENT EMAIL! Do not fall for the scam folks.
  • Apr 12, 2021

    By cheryl landry
    I do not know if it is so much the App or Trinity Alarm Monitoring Services. We are paying for something that does not work and has been only working intermittently over the past 6 months. When you call the company for assistance they want to walk you through resetting your system instead of sending a technician. Currently I have no doorbell camera,back,basemen or garage. I am paying for the trinity sign in front of my home that's about to be removed, because I am switching my services.
  • Apr 16, 2021

    By Daniel Bailey
    Has been great but lately I am having trouble accessing anything. 1 out of 10 attempts I can see my doorbell camera, sometimes the app doesnt load after login and its having difficulties setting my alarm and locking my doors. You have to have wifi connection on your phone for the cameras to load, only sound on full 4g LTE service. It's pretty disappointing when you can't show someone how convenient this app could be.
  • Apr 29, 2021

    By Lekisa Grant
    I used to think that it was my phone or the WIFI. But after reading other reviews it is definitely this sorry App. Needs major updating to make this app reliable. It would be nice if I could view my cameras at all times. Especially my doorbell camera.
  • img Community
    If you have teenage kids, catching them sneaking out at 1 am can be a big problem. The Alarm.com app lets you order motion sensors that will automatically start recording if they sense movement in your yard. Alarm.com is excellent for keeping your kids from lying about where they were.
    img by David
    1 year ago

No reviews available

  • Updated Review. Mar 22, 2021

    By coyotenegra
    Used to like this app. Doesn’t alert me anymore when I leave the house without arming. In fact, not getting any notifications anymore. The geo fencing feature doesn’t even work anymore. What happened to this app? Also, the option where you’re able to add what number you want getting notifications, I see my phone twice. “Kelly’s iPhone” and “Kelly’s iPhone (2)”. Not sure why this is happening. So frustrating. I need my alarm app to be reliable, otherwise what’s the point? ————— Update: I called Strada and their technician deleted the duplicates from his end. Turns out it was the only way to do so permanently. Problem solved. Updated my ratings also:. Regarding the Geo-fencing issue. The control pad I was given evidently was older technology or since I signed up, they already came out with a different control pad. When I began testing my own system and complained about geo-fencing feature not working and overall non-responsiveness of the system, they dug deeper and found that their monitoring station wasn't even communicating with the control pad and thus not getting our alarm triggers. Super bad. We’re talking at the cellular level. Got a new keypad with updated Verizon 5G SIM card inside. No issues now.
  • Alarm Nov 27, 2020

    By Margie O13
    I absolutely love my App. I use to always set it before going out the door but there were times when I forgot something and had to go back in. Now we usually set it while we are leaving on one of our phones. The security is wonderful ! One time when my hubby hit the wrong numbers, they called me and I told them that it was a mistake and we were ok. The police called and I told them I was ok and within just a few minutes the police were here. They said that someone could be holding a gun to my head and making me say that I was ok. So I love it and very proud of the Service ❣️🙏
  • Great App! Apr 14, 2019

    By RealRadar
    I had been using Siri shortcuts a lot until this past week when I keep getting the error “there is a problem with the app”. I have rebooted the phone, tried setting up my scene shortcuts again in Siri but it is still not working. Is anyone else having this problem? I fixed it by logging out of the app, deleting the app. Shutting down the phone, restarting the phone, reinstalling the app and logging back in turning on Siri shortcuts and notifications. No idea why it broke, but there is the fix that worked for me!
  • Can only use when connected to home WiFi Apr 1, 2019

    By Autumn Renee
    I for some reason have to have my husband arm our house if I leave my driveway before doing so. Before I leave I sit in the driveway to set it which can be somewhat taxing if I’m running late or my baby is not happy to be in the car and always settles once the vehicle is moving. There was a period where the app wasn’t following any of my arming commands via my Apple Watch nor my iPhone, but now both work as long as I’m in the driveway. My husband has set it wherever though. I think I emailed customer support. I also have tried logging out and back in and deleting the app and re downloading but nothing has worked. When I did try to find help about this issue via the app and the site I could not find any information on how to fix it. It would be outrageously convenient to be able to arm it with my watch, but I’ll settle for some guidance on whether it only works via WiFi, one’s home network, or if I need to adjust another setting or account. This app is extremely efficient, however, which is very comforting having a baby, and yesterday the battery was low and it promptly informed me via text message and my husband, it did send me a whopping 15 texts which I didn’t think was necessary especially because I was in the home the entire time, but nonetheless I’d rather it send that many than none. So thanks for your service, a couple tweeks, broader access to troubleshooting, and I’d easily give it a 5 star rating.
  • May 5, 2021

    By Larry Toban
    The app works okay, except for notifications. Although there are settings for the various notification sounds, they are ignored. All notifications from the app use the system notification sound, making it difficult to notice important events, such as a doorbell ring.
  • Apr 15, 2021

    By L Mac
    Update: I am still not receiving text notifications but I have switched to push notifications and they are working correctly. A rep contacted me by email and followed up with phone calls to resolve the issue. Sadly it seems to be on Sprint /T-mobile's end (possibly due to their merger). THANK YOU FOR CONTACTING ME TO RESOLVE THIS. Great customer service. Originally complained that text messages were no longer notifying me of system changes.
  • Great but needs these features... May 28, 2019

    By Tjj365
    Great app, but i held a star back because a couple features are missing I feel should be there. The first is a panic button or being able to alert police, fire, or a medical emergency from the app itself. The other is being able to exclude sensors while arming my system. I can do either of these things from my alarm system panel, so I would expect to see them here. I kind of thought that’s where scenes would play a role for my second concern, but it doesn’t appear to work that way. Please let me know if I’ve missed these features somehow or I’d love to know if these features are coming later. I will gladly update my rating. Thank you!
  • May 6, 2021

    By Andrew James
    The app itself is a touch slow for loading stuff sometimes but other than that it works exactly as expected. Very useful to see what doors and windows have been opened and the ability to set the house alarm from anywhere is useful.
  • Low battery Alert Dec 8, 2020

    By Bagood12
    I am pleased with the overall system, but have a couple of concerns/questions. I continuously receive low battery alerts at least twice per day, whether there are batteries in the thermostat or not. I put in a new set of batteries in each thermostat, but still get the low battery alerts. It this an issue with the two thermostats, or each set of batteries are rapidly discharged when installed. The other question is in regards to the door bell. When it is pushed, it is oils be most convenient to have a hyperlink to take you directly to the app to see whose there, versus closing out the text message to open the app.
  • Alerts and zone upgrades needed Dec 12, 2020

    By Satisfied33
    I have had this app for yeas. I’m happy to say the my panel has recently been upgraded to keep up with expanding technology. The other pro is that it arms and disarms quickly without a long wait. Signal gets through immediately There are two major cons. The first is the alert sound. It only offers one. It seems to be the default of all my news alerts coming through. It would help if it could offer a custom alert so I would know it was the app. I have another doorbell maker and it notifies me with a distinct sound. Also, it doesn’t alert me on the iPhone. I have worked with trying to get it but to no avail. My second and biggest complaint is not being able to bypass one particular zone from the app. You cannot tell it specifically to bypass a certain zone. The only way to bypass is you need to physically go to the zone, open it then bypass it. It would be nice if the app would allow you to bypas, for example zone 5. You’re not able to bypass a zone of choice when not at home. This has been my biggest frustration. Please offer it as an update or upgrade. Especially the custom alerts. Other than these two issues the app works well.
  • Response to your request May 26, 2019

    By MON 'LAY
    I have never received a written instructions as to what to expect when various situations arise. For example if I set my alarm off accidentally when leaving later on I may receive a notice that my front door alarm had been bypassed. Bypassed, by who? I have never received instructions as to what the procedure is or when I am away and the alarm goes off and you notify the police. Then you notify me. What happens when the situation is alleviate it. Should I let the police know that it was a false alarm. Should you notify the police? Who is responsible when in an alarm goes off and the police respond the next day 24 hours later. The city then bills the owner for services not provided. Should the owner or the Alarm Company rectify the situation? Lastly, we were promised a new thermostat with remote control which I never received. I complained about it nothing was ever done. Therefore you can see why I only gave your company three stars. Sincerely, Richard Hopkins
  • Can’t hear phone alerts very well Nov 14, 2020

    By lukookoo999
    I love the products and the people who sell it and install it but this particular app does not allow you to change sound on alert tones. if you own a droid it’s not an issue. Trying to figure a way around this, it seems that A fair amount of people who on this app might have security systems and be older with not great hearing, I bet they would appreciate having the ability to have a tone that is easier to hear, I need something that will wake me up if I am sleeping and the tone issued with this app is very subtle. otherwise this app is great and it is very user-friendly, I got one of the Skybo cameras as well and this app is nice for viewing who might be at your door. I got this app to monitor my 82-year-old mother who I live with and take care of and has dementia, I would like to mention that this app is very helpful in the daytime when I am awake and I have my phone on my person.
  • Difficult to use Jun 10, 2020

    By Will T Jr.
    We have used this app for about two years. While it is usually dependable, we find that some settings can change without warning, and notifications that we depend on quit working. There is no explanation of why these changes occur. For example, the sensitivity setting of the doorbell camera can sometimes cause it to notify when a tree limb twenty feet away is moving in the wind, yet it fails to detect a person moving directly in front of it. Also, the settings menu on our PC are completely different than those on our smartphones, and it is challenging to figure out where to go to make adjustments. The net result is that we seem to be continually tinkering with it to get everything working to our satisfaction, only to have settings change unexpectedly at almost any time. These issues should be addressed by the programmers.
  • Functional but needs work Apr 18, 2020

    By Rhuute
    While the app certainly lets you control all the aspects of the panel it does need some work. The lack of any sounds other than the default iOS notification sound is rather annoying and quite frankly makes it hard to rely on. The app should be able to use any of the available system sounds or ringtones and should also come with additional ones that would make it feel more like an extension of the alarm panel. You should be able to choose different sounds or spoken voices for different events. For example If a camera detected a vehicle driving by in the middle of the day you might just want something very quiet or no sound / vibration at all. Where as if a camera detects a person in your back yard at night you might want to be alerted by something to wake you up so you can check it out.
  • Mar 13, 2021

    By AMA Lu
    Cameras don't always capture things and recording settings are ignored. Also, they don't seem to be weather resistant. My internet connection is fast, nothing is blocking the router. Yet, I can't open cameras on my phone to view live feed. The image sensor captures very poor quality images, very pixelated. Otherwise, I like all other features. Most of all I appreciate the videos captured of my father rip outside, since he just passed away.
  • Not the best app or cameras on the market. Apr 15, 2021

    By Nothing like us!! :)
    For alarm purposes, the app is good. When it comes to the camera portion, I would say it falls behind other brands on the market, for instance, Arlo. The interface of the app with the cameras is unreliable and you have to monitor video upload volume, because when you hit your max, your cameras will no longer record and there is no advance warning from ADT that you are close to capacity. Just an email that you have reached your maximum upload and even after deleting videos on the app, the cameras still do not record. As for the actual cameras, night vision recording is practically nonexistent. Terrible range when the camera is in night vision, again Arlo surpasses ADT in this. Overall, I would say, the app and ADT is just OK.
  • May 4, 2021

    By Rick Esposito
    Experience is ok. My problem.is with the widgets. They only work the first time. After that they do not work unless you delete them and reassign them. Would love for them to work properly.
  • Brinks customer service Jun 4, 2019

    By qwerryuopasfhjk
    The system is still new but seems to be nice. Like having on phone. I spent hours and hours on the phone trying to resolve a video door bell that was sent wrong and it was like pulling teeth to be able to get the right ones sent and I still have not received it. I was also told that I could put my system on payments which they lied to me that was not available. It seems if there’s a problem then you are sent to one customer service to another customer service and nobody has records of your phone calls very disorganized and very displeased with that part of Brinks system. I would make sure I have everything in writing before I would buy this system.
  • Mar 25, 2021

    By Shannon Cottrell
    Since recent update it is a continued issue to not use the second verification code to access the app. This is time consuming to wait for a code when you need to see any issues. Once in the app it can be managed to turn off the 2 step process but every 24 hrs it defaults back to the process again.
  • Apr 23, 2021

    By Jason Willis
    So at the end of the day, this app does function If you force stop it every day and never change from wifi to cellular. At first I believed these issues to be phone related, but since then I've had multiple flagship phones and decided to review Camera viewing is delayed, sometimes just times out. The 1000 clip limit for saved videos is pretty much garbage(if I wasnt in a contract Id be moving on from this proprietary dumpster fire) Overall, not the worst, but doesn't meet what quality they sell
  • May 6, 2021

    By Lammone Rasavong
    Live video is and smooth but saved video clips are choppy on the app. When I go on the website to view it is fine so the camera quality is good during recording. Had the internet plan upgraded before installation and is above 200mbs which was the optimum minimum. Only have 2 cameras and doorbell with nobody home the majority of the day. Highly doubt its because of internet congestion
  • May 2, 2021

    By MYKEL V
    Camera loading drives me nuts. We have the fastest internet plan and it's still not consistent. Doorbell rings and when I try to see who's outside it takes forever to load and sometimes ends with an error. If it does work by the time it loads the person has left the door. I once gave up and just opened the door and got stuck with a sales person. I been shopping for other security brand because of this app.
  • Stopped working Nov 2, 2020

    By Irmajs
    Over the last two yrs I have had some very minor issues off and on but they usually pass pretty quickly. For the last 3 days the app has not worked at all. I can set alarm manually fine but not through the app. All day yesterday it showed in the app that our alarm was set on ‘stay’ even though the alarm was off. We had already left the house and tried all day to get the ‘stay’ off on the app so we could set the alarm. We ended up going home to set and then leave again. I tried rebooting my iPhone as suggested by customer support but it didn’t work. I also selected the app and reinstalled it. It still didn’t work. AAA Customer support was of no use. I tried setting it on through my husbands app and didn’t work. It still showed a ‘stay’ alarm on his app. Today I was hopeful because it showed our alarm was off as it was really off. When I tried setting it when we left it would just keep trying and trying until it would give up and returned to the off status. Who do I call for help when technical support was useless??
  • Limited Options, some critical Oct 14, 2020

    By Diver 57
    One major drawback of this app is that the notifications can’t be differentiated from notifications from other apps. Being that this is a security system, it should have an option to make higher priority notifications sound more urgent. If my home is breached, I would like an alarm sound. If I leave the door open too long a reminder is good, but it shouldn’t be the same sound as a breach. The monitoring service will call if an alarm occurs, but that doesn’t change the need to have options on the notifications and sounds. That is a major disappointment in the app design. The other features are what you would expect of an app. It works and is dependable for what it does, but the limitations I expressed are too big to not weigh heavily on my review.
  • Notification Too Quiet! Jun 19, 2020

    By Alive4Five
    The app works well for viewing the live cameras, cleaning the recordings, turning on/off VMD rules (though they can’t be edited via mobile). Unfortunately the notification sound isn’t customizable the way other important alerts like texts, emails and alarms are. Skybell doorbell makes a sound outside, but not inside. This means I rely completely on my phone to know someone is at the door. The default notification sound is very low and easy to miss. Couple that with the numerous false triggers and the notifications quickly become benign. Alerting me is one of the most important features of the app and it’s pretty ineffective. If the app was updated to allow customization of the notification sound I’d update the rating to a 4.5.
  • Apr 26, 2021

    By Courtney C
    The app constantly changes the thermostat range that I've designated. Very frustrating!! Eg I might set the range from 68-72 and then I'll check the app and it's changed it to 70-75! This happens every single day.
  • Apr 30, 2021

    By Kevin Fourlife
    Doorbell camera takes FOREVER to load and is very delayed. I got a separate wifi from my cable company just for my alarm and doorbell camera and still have delay and loading issues through this app. You guys really need to fix that. I pay alot of money for my alarm system for it to not work. Update this app because it's working on an analog bases when it suppose to be digital. I need to get in contact with your technical support team to see if they can help me. Signed, a very displeased customer
  • May 1, 2021

    By Glennis Houston
    Again the Telus ADT tech is coming to try to figure out what is happening with this useless system and app. Installed Mar 10, have purchased wifi booster, replaced driveway camera and still not working. The first 2 weeks, things were ok but then no recordings. After the first tech visit it worked for another 2 weeks, and then nothing. 2nd tech visit, worked for a few hours and now it's recording every minute or so, but then nothing for hours. This is absolute garbage.
  • Scammers Extradonaire Jun 3, 2020

    By Sycntyrd
    Please please please do not use this company! The non-English understanding folks used in customer care are inept and app is constantly logging me out of my account. This app is really crappy! Now my finger login won’t work as of today! Wow. Can’t log in via app therefore my alarm will blare every single time I come home, open my door to disarm. That alone should be a deterrent for all who are considering this service. If the alarm does not beep to give warning & time to disarm the system, that indicates a subpar system. I have been consistently disappointed with this Company and it’s services for $60/month. Not certain what they’re monitoring because the police have NEVER EVER EVER IN THE HISTORY OF NEVER been to my home during an active alarm. I have had 3. BUYER BEWARE. **AND PLEASE DO NOT FALL FOR THE EMAIL THAT SAYS THEY WILL WAIVE 60, 70, 80, 100% of your past due bill! IT IS A SCAM AND THEY HAVE ABSOLUTELY NO INTENTIONS ON WAIVING ANY PAYMENT NOR PORTION OF THE BILL DURING THIS PANDEMIC TIME. IT IS A BLATANT LIE TO GET YOU TO CALL SO THEY MAY BADGER YOU ABOUT PAYMENT AND TO VERIFY YOUR INFO! This Company is a lying scamming piece of... you will NOT GET ANY PORTION OF YOUR BILL WAIVED—ESPECIALLY THE PERCENTAGE AMOUNT LIED ABOUT IN THEIR PAYMENT EMAIL! Do not fall for the scam folks.
  • Apr 12, 2021

    By cheryl landry
    I do not know if it is so much the App or Trinity Alarm Monitoring Services. We are paying for something that does not work and has been only working intermittently over the past 6 months. When you call the company for assistance they want to walk you through resetting your system instead of sending a technician. Currently I have no doorbell camera,back,basemen or garage. I am paying for the trinity sign in front of my home that's about to be removed, because I am switching my services.
  • Apr 16, 2021

    By Daniel Bailey
    Has been great but lately I am having trouble accessing anything. 1 out of 10 attempts I can see my doorbell camera, sometimes the app doesnt load after login and its having difficulties setting my alarm and locking my doors. You have to have wifi connection on your phone for the cameras to load, only sound on full 4g LTE service. It's pretty disappointing when you can't show someone how convenient this app could be.
  • Apr 29, 2021

    By Lekisa Grant
    I used to think that it was my phone or the WIFI. But after reading other reviews it is definitely this sorry App. Needs major updating to make this app reliable. It would be nice if I could view my cameras at all times. Especially my doorbell camera.
  • Mar 30, 2021

    By Nancy Siskron
    Terrible app. You can't tell which way to slide the bar to set the camera motion sensitivity, can NEVER connect to the doorbell camera. Barely able to open the app. Does not record motion on doorbell cam nor when someone rings the bell. When it does let me connect to the camera, the picture quality is so bad and pixelated that you cant see anything. Doesnt matter what you set it to in the app. Never works Worthless.
  • The app takes forever to set the alarm.... when it actually works Feb 9, 2021

    By EA77077
    I am sick and tired of how weekly this app will just keep blinking and saying “arming”. But it will never actually set the alarm. I’ve tried it right next to my actual alarm. I’ve tried it with WIFI and 5G data. I’ve tried rebooting my phone. Nothing. This app is NOT reliable. And you must be able to rely on your alarm. This is criminal, and our lives are in their hands. And if you contact them, they give you the litany if excused for why it’s a problem on your end. But it is 100% their problem. My app won’t set my alarm for a day. Then suddenly it works for a few more days (without my doing anything). Do not use this app. Your safety and peace of mind are too important. UPDATE... you all are still the WORST!!!! The app takes forever to load, and then it won’t even set the alarm half the time! It times out. I contact you all, abs you give me lame excuses that any tech person can tell you are completely false! And you won’t fix the app. Your network is awful!!!! When I move, I will make sure that my alarm company doesn’t use your app. I will make it my goal in life to haunt your dreams. I will rally people to my cause till you go out of business. WORST. APP. EVER.
  • May 2, 2021

    By Eshcole Peets
    The latest update that added 2FA has slowed down the application launch to a crawl. Its dangerous that this app takes so long to load like it does now. I need to be able to quickly open this app to manage the alarm for my home or alert the authorities. Please fix it!
  • Mar 23, 2021

    By Michelle Smith
    I cannot wait till my contract is up, which is coming up. This is just ghetto. I accidentally left my garage door opened and the alert came in almost 3 hrs later. Because I left the garage open some of my things were stolen. If the alert would have alerted me earlier, I may have prevented some of my things being stolen. Also when the doorbell rings you can't log into the video right away because that is also delayed.

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