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Airbnb

Airbnb

The Airbnb app brings together a global community of guests and Hosts.

4.6 Ratings 2M+ Reviews 100M+ Downloads

About Airbnb

Featured on Top Apps for Splitting Travel Costs & Payments with Friends

The Airbnb app brings together a global community of guests and Hosts.

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Ratings & Reviews

4.6

2.0M+ Ratings

5

82+%

4

9+%

3

2+%

2

1+%

1

5+%

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Community
Accommodations are the most expensive part of the trip. Instead of footing a $1,000 bill, why not split it immediately before you even reach your destination? That way everything is clear and you can enjoy the trip without butting heads about who owes whom. more

by Antonio
3 years ago
Community
You can find some properties here

by Yassir
2 years ago
Community
When you need to find affordable accomodations for your trip to the UK, Airbnb is the best option. Choose from 100s of options all throughout the country and stay close to the best attractions when you book with Airbnb using this app. more

by Julia
2 years ago
Community
Find cheap accommodation in San Francisco. Whether you’re on a brief homestay or touring the city, you’ll find an Airbnb apartment that meets your taste and budget. Filter apartments based on price, location, lodging type, experiences etc. Airbnb charges guests a commission from 0% to 20% of the reservation fee. more

by Tradis
2 years ago
Community
Find affordable lodging when you travel to Portland, Oregon. This service has over 4,000 unique vacation rental listings across Portland to fit any budget. Whether you wish to stay in the funky Alberta districts or the buzzing Richmond area, an apartment in Portland is only a booking away. more

by Brittany
2 years ago
Community
Organizing accommodation right before you travel is never a fun experience. The prices can be horrible. Perhaps the best place to turn to is Airbnb. There will always be something suitable. You can find a decent place in Wales for as little as $35 a night. more

by Stefan
1 year ago
Expert

Best Hotel Booking Apps to Save Money 2021

We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.
more
Expert
1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal
more
Aug 9, 2022

By Kyle Blasi

The app makes booking easy. My only suggestion would be to make switching dates while searching a location easier. This may be especially useful in high-demand areas where there may not be much availability, and date switching is required to fund available bookings aligned with desired travel dates. Would recommend this app... thanks AirBnB!! more
Loving Airbnb May 10, 2018

By Cindy from Palm Desert, CA

We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo! more

Aug 9, 2022

By Kyle Blasi

The app makes booking easy. My only suggestion would be to make switching dates while searching a location easier. This may be especially useful in high-demand areas where there may not be much availability, and date switching is required to fund available bookings aligned with desired travel dates. Would recommend this app... thanks AirBnB!! more
Loving Airbnb May 10, 2018

By Cindy from Palm Desert, CA

We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo! more
Aug 7, 2022

By Tracy Wethington

Ive used airbnb 4x now and I LOVE IT! It's very easy and you can look at pics of exact homes, apt,condos etc...owned by indivuals. It's cheaper than going thru some other places if you just look for what's available. It's very easy to use. open communication between you and the host. I also like that you can read reviews for the host. I highly recommend using this app! 🤗 more
Aug 2, 2022

By Rich Heineman

Great app for finding that perfect place to stay. I've always had a great experience booking a place with Airbnb. The hosts have been incredibly responsive and very accommodating. Another aspect I appreciate is the host rating of the people who stayed. It's nice to get recognized for being respectful and clean. The only thing I don't like is that hotels/motels can show up as options. I use Airbnb to avoid hotels so this bugs me a bit. If that is something you want, then it's a bonus. more
Jun 25, 2022

By Victoria Victoria

QA/testing team doesn't seem to exist and all the bugs go straight into production! These bugs cost $$$ to everyone. Latest new sorting algorithm - can't sort. What is the point? New machine learning hardly finds a fraction of beachfront properties available. New Algorithm can't distinguish a property with a pool from a property that has a waterpark in town. Why play guessing game when u have actual flags from user data entry. Old version was way less buggy. Disappointed. more
Jun 7, 2022

By marsha lewis

Generally works but also there are quite a few times where the app does not load well on Samsung S21 and I can not navigate it. It seems to be stuck on the "today" tab view only. While the tabs on the bottom that allows you to select inbox, calendar, insights and menu goes missing quite often. And does not appear back until the phone is restarted. This is so frustrating. Wish Airbnb would fix this issue asap so host can communicate better with there guests. more
Jun 19, 2022

By Yvonne Green

Great app for finding places to stay that are nicer... and cheaper... than local hotels. Small drawback is that you have to press reserve to see what the full price will be... The pricing habits of various hosts differ widely! Many of them make their room rate very cheap and then add on exorbitant cleaning and other fees. For value shoppers like me I'd rather see the full price on the first map. more
Ok it’s time to abolish the Covid cleaning fees Jun 12, 2021

By Macieg4me

I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it. more
Jul 22, 2022

By Hamlet Peguero

When I select a date, I would like to stay at one place during those dates, the app forces you to pick two nearby stays. If you don't have a place available for the dates, then don't show it. When I select "POOL" as an amenity do not show me houses without pools, that's deceptive. If there are no places available without pools then tell me that. Your amenity and search functions are not designed for what their real purpose is, to show me what I want. It's developed to show me what you want. more
Jul 24, 2022

By Trisha Carney

Always had good experiences with my visits. Searching in the app is not so great any more. Why can't you see ALL types of places at once? Also, no option for just regular house/apartment/condo? Just looking for a place to sleep to travel for a concert. Not looking for a yurt or spaceship.... more

See all positive reviews

Awful Customer Service Aug 16, 2020

By ÅBÇDÊFGHÏJKLMNØPQRSTÚV

If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is. more
Airbnb has horrible support for customers Apr 8, 2021

By poppy131313

After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔 more
Jun 7, 2022

By Vitaly Gorbach

I love browsing listings in the desktop browser, but the Android app is borderline unusable for me. The slider to filter price range doesn't work for me. It would've been great if I could press on the range and just type the numbers, but I can't. And the slider doesn't slide. So I'm stuck with thousands of listings on the map instead of just the ones in my price range. more
If you value your safety do not use Airbnb Mar 29, 2022

By ace boogie from the cleaners

I stayed in an Airbnb in Miami recently. While I was out our psychotic Airbnb host used his key to get into the house while my girlfriend was there all alone. She was nude and the host noticed but didn’t leave. She shouted at him to leave the house but he would not. She called the police but when they arrived we did not get the outcome we expected. It turns out our host was a police officer and knew the police that arrived. They laughed with each other and went on about their day. The host then got angry at my girlfriend for calling the cops and started throwing all of her belongings around and told her she has to leave. This was all while I was at a business meeting. I had a secured firearm in the bedside nightstand. He saw this and used the key to unlock it and TOOK A SHOT AT THE GROUND. At this point my girlfriend was having a full on anxiety attack she didn’t know if she would be killed by our psychotic host. She called the police again and once again he knew them and they let him go. I got back and we fled in fear for our lives. Now the most outrageous part of this all is that when we complained to airbnb they banned ME for having an unsecured firearm. The firearm was in fact secured, the host had found the key next to it and opened it himself but they took his word over mine. The host is still on Airbnb and probably still terrorizing guests and airbnb is facilitating it. If you value your life, do not stay in an airbnb. more
Jun 9, 2022

By Brad Specht

Airbnb used to be such a good deal and experience. Reasonable prices have turned expensive and on top of that it's incredibly frustrating to see a price on the app and find a $40-$150 cleaning fee and $30 service fees hidden away until you are at the checkout. Adding all these hidden fees so late makes it harder to find a nice place to stay. I find myself more and more often using other services and hotels, without all the hidden fees, as it's easier and doesn't waste nearly as much of my time. more
If your are under 25 don’t open an account May 8, 2021

By 123455645274

I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition. more
An absolute scam! Apr 23, 2022

By Lizzy Kurz

I am writing this review because i am very unhappy with my recent experience. First of all, my mom booked an experience named “Amazing Sailing and Motor Yacht Adventure”… Trust me the only thing correct in their description was “adventure”. It was a sailing boat (not a yacht), a total scam. I don’t know how airbnb can let someone like these people pass a validation test for their experiences, but they definitely missed one. I am afraid to even book another experience because it’s a total waste of money as it’s not what it states in the description. In fact, something that was a real treat, their pillows were dog beds! Not to mention my mom had a huge problem calling airbnb for help… We had this booked for months however, she lost her phone and could not get the details. Airbnb had blocked me from my account for months and refused to let me back. They wouldn’t even let me into my account to see the details even though my mom clearly could not get ahold of something she paid for(an emergency). We spent 2 hours of our time (on a cruise ship) arguing with airbnb “help” and they barely even offered a solution. All in all Airbnb has hosts on there that scam people and they don’t even do anything about it. And they wouldn’t even help when there loyal customers needed. We will never book anything on this horrible app again. Save your money and spend it on something legit. From a very angry costumer, Lizzy more
Terrible company Apr 5, 2021

By Elisabeth162628

I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same. more
Aug 3, 2022

By Wyatt Jacobs

I'm new to this service. I made a booking out of state, as I'm on a tight budget for a doctors appointment. They canceled it saying there was a problem with the price or something. Ok fine. I made a second booking and they canceled it saying that they forgot to block out the space for repairs. I'm sorry that's all very fishy. New user, very disappointed. Looks like I'll be staying in a hotel. more
False Accusations Jun 29, 2022

By BRROLLE

Airbnb needs to work on there customer service and Human Resources department. Recently I took my girlfriend on a trip for her birthday. We rented a cabin in Tennessee for a few days. The Airbnb was not exactly what the pictures painted it to be. It stated there were 3 bedrooms but failed to state that the third bedroom was detached from the whole cabin and you had to walk up these dangerous wooden steps just to get to the detached room. Whoever the host of the Airbnb is had these cheap dining room chairs and swore up and down they were a $700 set which is a complete lie. One of the chairs were already broken upon arrival so I told everyone not to sit in any of the chairs or they will break (I am a handyman and can tell poor quality furniture when I see it). She reports to Airbnb a week after we left that we broke one of the chairs. Airbnb sent out a email requesting $300 to amends for the broken chair. I told Airbnb I’m not paying for a chair we didn’t break. Airbnb sends an email today requesting $92 or I can no longer use their services. Everything was done through email, no one reached out over the phone. I’ve decided to delete the app and no longer use Airbnb anymore. Please be careful and don’t fall into these dumb traps like airbnb did. Because it’s obvious the host is money hungry. (FYI we found out the host had people coming to stay right after we left and no one came in between to clean) more

See all negative reviews

Community
Accommodations are the most expensive part of the trip. Instead of footing a $1,000 bill, why not split it immediately before you even reach your destination? That way everything is clear and you can enjoy the trip without butting heads about who owes whom. more

by Antonio
3 years ago
Community
You can find some properties here

by Yassir
2 years ago
Community
When you need to find affordable accomodations for your trip to the UK, Airbnb is the best option. Choose from 100s of options all throughout the country and stay close to the best attractions when you book with Airbnb using this app. more

by Julia
2 years ago
Community
Find cheap accommodation in San Francisco. Whether you’re on a brief homestay or touring the city, you’ll find an Airbnb apartment that meets your taste and budget. Filter apartments based on price, location, lodging type, experiences etc. Airbnb charges guests a commission from 0% to 20% of the reservation fee. more

by Tradis
2 years ago
Community
Find affordable lodging when you travel to Portland, Oregon. This service has over 4,000 unique vacation rental listings across Portland to fit any budget. Whether you wish to stay in the funky Alberta districts or the buzzing Richmond area, an apartment in Portland is only a booking away. more

by Brittany
2 years ago
Community
Organizing accommodation right before you travel is never a fun experience. The prices can be horrible. Perhaps the best place to turn to is Airbnb. There will always be something suitable. You can find a decent place in Wales for as little as $35 a night. more

by Stefan
1 year ago

See All Community Reviews

Expert

Best Hotel Booking Apps to Save Money 2021

We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.
more
Expert
1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal
more

See All Expert Reviews

Loving Airbnb May 10, 2018

By Cindy from Palm Desert, CA

We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo! more
Aug 7, 2022

By Tracy Wethington

Ive used airbnb 4x now and I LOVE IT! It's very easy and you can look at pics of exact homes, apt,condos etc...owned by indivuals. It's cheaper than going thru some other places if you just look for what's available. It's very easy to use. open communication between you and the host. I also like that you can read reviews for the host. I highly recommend using this app! 🤗 more
Aug 2, 2022

By Rich Heineman

Great app for finding that perfect place to stay. I've always had a great experience booking a place with Airbnb. The hosts have been incredibly responsive and very accommodating. Another aspect I appreciate is the host rating of the people who stayed. It's nice to get recognized for being respectful and clean. The only thing I don't like is that hotels/motels can show up as options. I use Airbnb to avoid hotels so this bugs me a bit. If that is something you want, then it's a bonus. more
Jun 19, 2022

By Yvonne Green

Great app for finding places to stay that are nicer... and cheaper... than local hotels. Small drawback is that you have to press reserve to see what the full price will be... The pricing habits of various hosts differ widely! Many of them make their room rate very cheap and then add on exorbitant cleaning and other fees. For value shoppers like me I'd rather see the full price on the first map. more
Jun 13, 2022

By Rena Lyon

I love the feature of finding properties in the area spread out over the dates you're looking for automatically sorted for you. This app makes it entirely too easy to travel, especially if you're just interested more in where you sleep than where you stay being unique. Now, all the need is a reward program. (Maybe a way to search for private properties, excluding rental companies) more

See all 5 reviews

Aug 9, 2022

By Kyle Blasi

The app makes booking easy. My only suggestion would be to make switching dates while searching a location easier. This may be especially useful in high-demand areas where there may not be much availability, and date switching is required to fund available bookings aligned with desired travel dates. Would recommend this app... thanks AirBnB!! more
Jun 7, 2022

By marsha lewis

Generally works but also there are quite a few times where the app does not load well on Samsung S21 and I can not navigate it. It seems to be stuck on the "today" tab view only. While the tabs on the bottom that allows you to select inbox, calendar, insights and menu goes missing quite often. And does not appear back until the phone is restarted. This is so frustrating. Wish Airbnb would fix this issue asap so host can communicate better with there guests. more

See all 4 reviews

Jun 25, 2022

By Victoria Victoria

QA/testing team doesn't seem to exist and all the bugs go straight into production! These bugs cost $$$ to everyone. Latest new sorting algorithm - can't sort. What is the point? New machine learning hardly finds a fraction of beachfront properties available. New Algorithm can't distinguish a property with a pool from a property that has a waterpark in town. Why play guessing game when u have actual flags from user data entry. Old version was way less buggy. Disappointed. more
Ok it’s time to abolish the Covid cleaning fees Jun 12, 2021

By Macieg4me

I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it. more
Jul 22, 2022

By Hamlet Peguero

When I select a date, I would like to stay at one place during those dates, the app forces you to pick two nearby stays. If you don't have a place available for the dates, then don't show it. When I select "POOL" as an amenity do not show me houses without pools, that's deceptive. If there are no places available without pools then tell me that. Your amenity and search functions are not designed for what their real purpose is, to show me what I want. It's developed to show me what you want. more
Jul 24, 2022

By Trisha Carney

Always had good experiences with my visits. Searching in the app is not so great any more. Why can't you see ALL types of places at once? Also, no option for just regular house/apartment/condo? Just looking for a place to sleep to travel for a concert. Not looking for a yurt or spaceship.... more

See all 3 reviews

Jun 9, 2022

By Brad Specht

Airbnb used to be such a good deal and experience. Reasonable prices have turned expensive and on top of that it's incredibly frustrating to see a price on the app and find a $40-$150 cleaning fee and $30 service fees hidden away until you are at the checkout. Adding all these hidden fees so late makes it harder to find a nice place to stay. I find myself more and more often using other services and hotels, without all the hidden fees, as it's easier and doesn't waste nearly as much of my time. more
Jun 18, 2022

By Robin Lehleitner

After my Cambridge stay I booked another Airbnb for just 1 night. I was desperate: even though the location was bad, the price was right--plus Superhost, etc. These 2 bookings were my first in several years. When the price for that one night flashed on the screen, it was double the amount I thought I would be paying. Cleaning fees. I messaged the host within secs and begged to be released. Was refused. The word that came to me was scam. Cleaning fees should be included in the advertised price. more

See all 2 reviews

Awful Customer Service Aug 16, 2020

By ÅBÇDÊFGHÏJKLMNØPQRSTÚV

If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is. more
Airbnb has horrible support for customers Apr 8, 2021

By poppy131313

After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔 more
Jun 7, 2022

By Vitaly Gorbach

I love browsing listings in the desktop browser, but the Android app is borderline unusable for me. The slider to filter price range doesn't work for me. It would've been great if I could press on the range and just type the numbers, but I can't. And the slider doesn't slide. So I'm stuck with thousands of listings on the map instead of just the ones in my price range. more
If you value your safety do not use Airbnb Mar 29, 2022

By ace boogie from the cleaners

I stayed in an Airbnb in Miami recently. While I was out our psychotic Airbnb host used his key to get into the house while my girlfriend was there all alone. She was nude and the host noticed but didn’t leave. She shouted at him to leave the house but he would not. She called the police but when they arrived we did not get the outcome we expected. It turns out our host was a police officer and knew the police that arrived. They laughed with each other and went on about their day. The host then got angry at my girlfriend for calling the cops and started throwing all of her belongings around and told her she has to leave. This was all while I was at a business meeting. I had a secured firearm in the bedside nightstand. He saw this and used the key to unlock it and TOOK A SHOT AT THE GROUND. At this point my girlfriend was having a full on anxiety attack she didn’t know if she would be killed by our psychotic host. She called the police again and once again he knew them and they let him go. I got back and we fled in fear for our lives. Now the most outrageous part of this all is that when we complained to airbnb they banned ME for having an unsecured firearm. The firearm was in fact secured, the host had found the key next to it and opened it himself but they took his word over mine. The host is still on Airbnb and probably still terrorizing guests and airbnb is facilitating it. If you value your life, do not stay in an airbnb. more
If your are under 25 don’t open an account May 8, 2021

By 123455645274

I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition. more
An absolute scam! Apr 23, 2022

By Lizzy Kurz

I am writing this review because i am very unhappy with my recent experience. First of all, my mom booked an experience named “Amazing Sailing and Motor Yacht Adventure”… Trust me the only thing correct in their description was “adventure”. It was a sailing boat (not a yacht), a total scam. I don’t know how airbnb can let someone like these people pass a validation test for their experiences, but they definitely missed one. I am afraid to even book another experience because it’s a total waste of money as it’s not what it states in the description. In fact, something that was a real treat, their pillows were dog beds! Not to mention my mom had a huge problem calling airbnb for help… We had this booked for months however, she lost her phone and could not get the details. Airbnb had blocked me from my account for months and refused to let me back. They wouldn’t even let me into my account to see the details even though my mom clearly could not get ahold of something she paid for(an emergency). We spent 2 hours of our time (on a cruise ship) arguing with airbnb “help” and they barely even offered a solution. All in all Airbnb has hosts on there that scam people and they don’t even do anything about it. And they wouldn’t even help when there loyal customers needed. We will never book anything on this horrible app again. Save your money and spend it on something legit. From a very angry costumer, Lizzy more
Terrible company Apr 5, 2021

By Elisabeth162628

I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same. more
Aug 3, 2022

By Wyatt Jacobs

I'm new to this service. I made a booking out of state, as I'm on a tight budget for a doctors appointment. They canceled it saying there was a problem with the price or something. Ok fine. I made a second booking and they canceled it saying that they forgot to block out the space for repairs. I'm sorry that's all very fishy. New user, very disappointed. Looks like I'll be staying in a hotel. more
False Accusations Jun 29, 2022

By BRROLLE

Airbnb needs to work on there customer service and Human Resources department. Recently I took my girlfriend on a trip for her birthday. We rented a cabin in Tennessee for a few days. The Airbnb was not exactly what the pictures painted it to be. It stated there were 3 bedrooms but failed to state that the third bedroom was detached from the whole cabin and you had to walk up these dangerous wooden steps just to get to the detached room. Whoever the host of the Airbnb is had these cheap dining room chairs and swore up and down they were a $700 set which is a complete lie. One of the chairs were already broken upon arrival so I told everyone not to sit in any of the chairs or they will break (I am a handyman and can tell poor quality furniture when I see it). She reports to Airbnb a week after we left that we broke one of the chairs. Airbnb sent out a email requesting $300 to amends for the broken chair. I told Airbnb I’m not paying for a chair we didn’t break. Airbnb sends an email today requesting $92 or I can no longer use their services. Everything was done through email, no one reached out over the phone. I’ve decided to delete the app and no longer use Airbnb anymore. Please be careful and don’t fall into these dumb traps like airbnb did. Because it’s obvious the host is money hungry. (FYI we found out the host had people coming to stay right after we left and no one came in between to clean) more
Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOF Apr 28, 2021

By Superbob03

AIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again more

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