Facebook_pixel
Airbnb

Airbnb

Airbnb

Unforgettable travel starts with Airbnb.

4.7 Ratings 2M+ Reviews 50M+ Downloads
Featured on Top Apps for Splitting Travel Costs & Payments with Friends

About Airbnb

Unforgettable travel starts with Airbnb.
see more about Airbnb

Ratings & Reviews

4.7
1.6M+ Ratings
  1. 5
    83+%
  2. 4
    10+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    4+%
Write a Review
  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
    more
  • Jan 4, 2021

    By Sachie Sparacin
    Their customer service is AMAZING! I had a little concern about my host and contacted with Airbnb customer support. Not only I got an email back in short time, they handled the situation quickly. They reached out with my host, then Boom! the host contacted me right away. Since then, I never had any issues with my host. Also, they gave me a call (unfortunately i couldn't answer it) in Italy (where I lived at the time) to make sure my issue was solved and everything was OK. I was very amazed!!
    more
  • Dec 26, 2020

    By Michael Tharrington
    Used the app for years and I love it! I recommended it to folks all the time. It's changed the way I travel. That said, there are things I'd change. As a renter, I'd love it if there was a way to filter places by final price. They let you filter by price, but unfortunately different places have different cleaning fees. Sometimes a place appear much cheaper but the cleaning fees are through the roof. One place can look cheaper than the other but it's not. That's annoying. Otherwise great app!
    more
  • Average Mar 11, 2019

    By DellDyn
    Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
    more
  • ♥️Airbnb Nov 7, 2017

    By Inn Bloom
    I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
    more
  • Jan 14, 2021

    By Priya Sharma
    I made the payment and my payment was deducted as well. But my host hasn't received and I am being harrased for the payment by my host. The airbnb is worst app never to be used.
  • You Don’t Always Get What You Pay For Aug 12, 2020

    By Quiksta24
    The first thing I will say is to ALWAYS use a credit card when booking a rental through the Airbnb app. I recently learned the hard way that Airbnb Support represents the host, not the customer. I booked a one night $400 rental in Big Bear through this app on August 4th of this year and after arriving at the place my wife, kids and I realized that the pictures on the app did not match up to what I actually paid for (it was false advertising). We immediately walked out of the place and I called Airbnb Support to tell them what had occurred. They told me that they would resolve the issue and get back to me regarding my concern. The next day they called and asked if I had taken any pictures of the rental and I informed them that Airbnb Support never told me to do any of that. They placed the burden on me to prove my case even though I never used the rental and called them within minutes with my concern. I could have gotten another rental that same day (I didn’t book the place till almost 6PM) for much less, but I based my decision on getting the rental in question because of the pictures that were displayed on the app (the place looked modern, clean and new; what we walked into was much older, lacked character and looked like some hotel room). I am still trying to get my money back, but let this be a lesson so that you don’t struggle as I have. Use a credit card and you will have dispute rights (I used my debit card).
    more
  • Jan 12, 2021

    By Bob
    Fails to display the keyboard to type the verification code into for phone number and fails to display email as option for verification on Android 11, do had to register a new account through Windows 10, which worked without incident. Attempting to View Payment, several days after trip, does not actually do anything on Android 11, so had to use Windows 10 again, which worked. All other features seemed to work fine. On Android 11.
    more
  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
    more
  • Dec 29, 2020

    By Jake Bangerter
    I like the app and the useability, but I don't like how the cost of the stays are represented. It displays the unit cost without taxes and fees included. The fees/taxes often double the cost of the unit. Also some units can have higher fees than other units nearby, so it will show up as cheaper as another house, but then will be more expensive once the fees are tacked on. It would not be difficult to represent the total cost.
    more
  1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
  2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
  3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal

Reviewed by Laura S on December 17, 2017

  • Jan 4, 2021

    By Sachie Sparacin
    Their customer service is AMAZING! I had a little concern about my host and contacted with Airbnb customer support. Not only I got an email back in short time, they handled the situation quickly. They reached out with my host, then Boom! the host contacted me right away. Since then, I never had any issues with my host. Also, they gave me a call (unfortunately i couldn't answer it) in Italy (where I lived at the time) to make sure my issue was solved and everything was OK. I was very amazed!!
    more
  • ♥️Airbnb Nov 7, 2017

    By Inn Bloom
    I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
    more
  • Jan 9, 2021

    By Aze Izdar
    Very user friendly, no complaints! If the host is not friendly, never book for that house/apartment/room/hotel. But overall, very satisfied. However it should have and option to pay with cash. Not everyone have bank accounts and credit debit cards.
    more
  • Cherry’s place was amazing. Cozy house with beautiful touches. Aug 2, 2019

    By gatoloco*
    Cherry’s place was amazing. Cozy house with beautiful touches. This host has definitely raised the bar on my expectations at my next Airbnb. She is super understanding and friendly. The bed was ah-mazingly soft!! The air conditioning was perfect. The bathrooms were sparkling clean. The house is located one minute away from Cincinnati. It’s extremely clean and very well appointed. The hostess takes great care in providing that immaculate home away from home comfort. Everything you need for a stay away. Kitchen well stocked with clean utensils, more than enough ample amenities all around. The interior renovation of this sweet little cottage is even better than it looks in the photos. So clean and a fresh feeling. Love the decor and back porch. Close to the highways, the neighborhood felt very safe, relatively quiet. I felt very secure there was also another female traveler, I had a wonderful time! Everything I needed was included in the house plus lots of extras. Thanks for hosting this space, I will definitely stay here again!
    more
  • Great customer service Jan 18, 2020

    By P. alexis
    I had a potentially horrible stay at a host location. It smelled terribly of cat urine and feces as soon as the door opened. I set foot inside and realized the the bedroom light didn’t work and it was pitch black besides the flashlight on my phone. The front door wouldn’t close correctly unless you turned the deadbolt. Just ridiculous and smelly. Immediately called Airbnb for a refund and they responded amazingly. I provided pictures and video of the place and got a full refund and the host’s privileges were revoked. They also set me up with hotel accommodations for the night as it was late and no other Airbnb’s were available until the next morning. I spoke with the same person every single time which made customer service amazing because i didn’t have to retell my story and explain myself to a new person. The CS manager called me and emailed me within a very timely manner. It was all resolved in about 2 hours! I’m very happy with the service and will continue to use Airbnb.
    more
  • Dec 26, 2020

    By Michael Tharrington
    Used the app for years and I love it! I recommended it to folks all the time. It's changed the way I travel. That said, there are things I'd change. As a renter, I'd love it if there was a way to filter places by final price. They let you filter by price, but unfortunately different places have different cleaning fees. Sometimes a place appear much cheaper but the cleaning fees are through the roof. One place can look cheaper than the other but it's not. That's annoying. Otherwise great app!
    more
  • Jan 5, 2021

    By Diana Weiss
    I like the new detailed reservation port. Most helpful. The message window to the guest is quite small on my Android screen. It takes longer to scroll through to personalize my greeting to them and to look for spelling errors. I have issues with change. My issue, of course. All the best Diana
    more
  • So far it’s been good, but needs a little work! Jun 15, 2018

    By sea225
    So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
    more
  • Dec 29, 2020

    By Jean Young
    The app is very easy to use. The design including iconography, layout and drill down links is elegant and clear. However, the app, supposedly built on Ruby on Rails, can be spotty, especially after a major update. Unlike corporate employees, hosts are not notified of the app's bug fix and major upgrade schedule. So we just have to kinda hope that each aspect of its functionality works when we need it to. Hosts should have a hotkine vehicle to report bugs and provide screenshots.
    more
  • App fairly good but prices misleading Apr 22, 2019

    By Wavemuxer
    The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment.
    more
  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
    more
  • Average Mar 11, 2019

    By DellDyn
    Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
    more
  • First experience with Air BnB is so-so Apr 25, 2019

    By Emb 927363404
    I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
    more
  • Good App, but could improve with some bug fixes Dec 28, 2017

    By guesswho!!
    Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
    more
  • Problems taking photo on iPad Pro in landscape May 29, 2019

    By Robert Ryan
    The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
    more
  • Cancellation by host Aug 30, 2018

    By ehowle
    Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
    more
  • App is fine. Customer is awful. Mar 19, 2020

    By D8796
    Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund.
    more
  • Jan 14, 2021

    By Priya Sharma
    I made the payment and my payment was deducted as well. But my host hasn't received and I am being harrased for the payment by my host. The airbnb is worst app never to be used.
  • You Don’t Always Get What You Pay For Aug 12, 2020

    By Quiksta24
    The first thing I will say is to ALWAYS use a credit card when booking a rental through the Airbnb app. I recently learned the hard way that Airbnb Support represents the host, not the customer. I booked a one night $400 rental in Big Bear through this app on August 4th of this year and after arriving at the place my wife, kids and I realized that the pictures on the app did not match up to what I actually paid for (it was false advertising). We immediately walked out of the place and I called Airbnb Support to tell them what had occurred. They told me that they would resolve the issue and get back to me regarding my concern. The next day they called and asked if I had taken any pictures of the rental and I informed them that Airbnb Support never told me to do any of that. They placed the burden on me to prove my case even though I never used the rental and called them within minutes with my concern. I could have gotten another rental that same day (I didn’t book the place till almost 6PM) for much less, but I based my decision on getting the rental in question because of the pictures that were displayed on the app (the place looked modern, clean and new; what we walked into was much older, lacked character and looked like some hotel room). I am still trying to get my money back, but let this be a lesson so that you don’t struggle as I have. Use a credit card and you will have dispute rights (I used my debit card).
    more
  • Jan 12, 2021

    By Bob
    Fails to display the keyboard to type the verification code into for phone number and fails to display email as option for verification on Android 11, do had to register a new account through Windows 10, which worked without incident. Attempting to View Payment, several days after trip, does not actually do anything on Android 11, so had to use Windows 10 again, which worked. All other features seemed to work fine. On Android 11.
    more
  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
    more
  • Dec 29, 2020

    By Jake Bangerter
    I like the app and the useability, but I don't like how the cost of the stays are represented. It displays the unit cost without taxes and fees included. The fees/taxes often double the cost of the unit. Also some units can have higher fees than other units nearby, so it will show up as cheaper as another house, but then will be more expensive once the fees are tacked on. It would not be difficult to represent the total cost.
    more

What’s Groovy

What’s Subpar

Loading...

Ask