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Airbnb

Airbnb

Airbnb

The Airbnb app brings together a global community of guests and Hosts.

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4.6 Ratings 2M+ Reviews 100M+ Downloads

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1.9M+ Ratings
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  • img Community
    Accommodations are the most expensive part of the trip. Instead of footing a $1,000 bill, why not split it immediately before you even reach your destination? That way everything is clear and you can enjoy the trip without butting heads about who owes whom.
    img by Antonio
    3 years ago
  • img Community
    You can find some properties here
    img by Yassir
    2 years ago
  • img Community
    When you need to find affordable accomodations for your trip to the UK, Airbnb is the best option. Choose from 100s of options all throughout the country and stay close to the best attractions when you book with Airbnb using this app.
    img by Julia
    2 years ago
  • img Community
    Find cheap accommodation in San Francisco. Whether you’re on a brief homestay or touring the city, you’ll find an Airbnb apartment that meets your taste and budget. Filter apartments based on price, location, lodging type, experiences etc. Airbnb charges guests a commission from 0% to 20% of the reservation fee.
    img by Tradis
    2 years ago
  • img Community
    Find affordable lodging when you travel to Portland, Oregon. This service has over 4,000 unique vacation rental listings across Portland to fit any budget. Whether you wish to stay in the funky Alberta districts or the buzzing Richmond area, an apartment in Portland is only a booking away.
    img by Brittany
    2 years ago
  • img Community
    Organizing accommodation right before you travel is never a fun experience. The prices can be horrible. Perhaps the best place to turn to is Airbnb. There will always be something suitable. You can find a decent place in Wales for as little as $35 a night.
    img by Stefan
    1 year ago
  • img Expert Best Hotel Booking Apps to Save Money 2021

    Best Hotel Booking Apps to Save Money 2021

    We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.

  • img Expert
    1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
    2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
    3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal

  • May 16, 2022

    By Mike Weeda
    The app could be improved by adding more search options. A really good one is how many of the sleeping spots have room to get out of bed on the side of the bed. I spend a lot of time filtering out places that have one side of a double or queen bed right up against a wall. To me that sleeps 1.5, not 2.0. Along the same line, it would help to filter on the primary bed being at least a queen, or at least a king. One last thought is to filter on the square footage of the primary table surface.

  • Loving Airbnb May 10, 2018

    By Cindy from Palm Desert, CA
    We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!

  • May 16, 2022

    By Mike Weeda
    The app could be improved by adding more search options. A really good one is how many of the sleeping spots have room to get out of bed on the side of the bed. I spend a lot of time filtering out places that have one side of a double or queen bed right up against a wall. To me that sleeps 1.5, not 2.0. Along the same line, it would help to filter on the primary bed being at least a queen, or at least a king. One last thought is to filter on the square footage of the primary table surface.

  • Loving Airbnb May 10, 2018

    By Cindy from Palm Desert, CA
    We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!

  • May 4, 2022

    By Sean Giddings
    We love Airbnb and use the app to schedule stays regularly. Easy to use. The bad part is that it decides how far away from where you actually want to stay it will search so if you aren't careful and paying attention you will be an hour away from where you want to be. It needs to let you put a center point and specify distance from that or draw a shape around where you are willing to stay.

  • Apr 6, 2022

    By Allison Ault
    Generally, the app is fine, but here and there I have a high number of instances where the app bar (bottom icon nav) disappears and the only way to fix it is to uninstall and reinstall the app. This can happen every once and a while, to everyday for a period of time, to multiple times a day, as I am experiencing right now. I've sent it several but reports but still happens.

  • Mar 13, 2022

    By C J
    The app is not very efficient. If you put in search criteria, say for 2 bedrooms, the App continues to return one bedroom places that you have to dig through to find anything acceptable. Moreover you cannot set up your preferences so that the app will always save your preferences for future searches. Each time you look at a place that is offered you have to go back in and reset the number of bedrooms, and once again the app doesn't work right. This could be a useful app but falls short.

  • Ok it’s time to abolish the Covid cleaning fees Jun 12, 2021

    By Macieg4me
    I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.

  • Apr 30, 2022

    By Dean Zeilinger
    When I click on a link to share an airbnb location, and you click on that link, you can't swipe through the pictures or number of bedrooms. You have to go into the app and find that airbnb and then swipe through all the pictures. I feel like the shareable link should be out of convenience, but it's not very 100% convenient.

  • May 23, 2022

    By Kim Rahrig
    I've used this app for 2 stays, one was for a week and the other was for just one night. Both times I had a great experience. Super easy to communicate with the host, and check-in was extremely easy. Would absolutely recommend, 100%, for simplifying your plans.

  • Apr 29, 2022

    By Sherrell Pate
    Easy to use. Upfront. Streamlines the booking and travel process. Only are for improvement would be more of a narrowed search. I'd like to be able to narrow down my search history more with pricing, features or amenities, home or apt, places with lakes etc and the search actually be accurate or stay within parameters.

  • May 1, 2022

    By Lord W
    Filters aren't accurate: some places are listed as entire home but shady hosts get away with booking them as entire "rental units" which are just part of the home. ABB needs to be vetting these and not leaving it to guest reports after the fact. Also you can't rotate/ enlarge pictures on the app so you have to open in a separate internet browser for that. Basic feature missing.
See all positive reviews

  • May 23, 2022

    By Kim Groeger
    Update makes it so hard to see all the stays in a particular area at once. Yeah I want a fun place but I don't care if it fits into the design category or the bed and breakfast category or any of the others. Ridiculous having to flip through the tabs and then it zooms the map to a different location - even a different part of the world! What's the point in searching on map view if it keeps moving the location. Very hard to use.

  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.

  • May 2, 2022

    By Alla Sorokina
    I am having a terrible experience with Airbnb platform. They have blocked my payment methods without any reason. I have tried several credit cards, debit card, PayPal. Nothing works. Contacted support twice, they promised to resolve the issue in couple hours but nothing has need done so far. Spent a lot of time finding a place I like to stay and now what?! The previous place I have booked without any problems just two days ago. Very frustrating experience!

  • If you value your safety do not use Airbnb Mar 29, 2022

    By ace boogie from the cleaners
    I stayed in an Airbnb in Miami recently. While I was out our psychotic Airbnb host used his key to get into the house while my girlfriend was there all alone. She was nude and the host noticed but didn’t leave. She shouted at him to leave the house but he would not. She called the police but when they arrived we did not get the outcome we expected. It turns out our host was a police officer and knew the police that arrived. They laughed with each other and went on about their day. The host then got angry at my girlfriend for calling the cops and started throwing all of her belongings around and told her she has to leave. This was all while I was at a business meeting. I had a secured firearm in the bedside nightstand. He saw this and used the key to unlock it and TOOK A SHOT AT THE GROUND. At this point my girlfriend was having a full on anxiety attack she didn’t know if she would be killed by our psychotic host. She called the police again and once again he knew them and they let him go. I got back and we fled in fear for our lives. Now the most outrageous part of this all is that when we complained to airbnb they banned ME for having an unsecured firearm. The firearm was in fact secured, the host had found the key next to it and opened it himself but they took his word over mine. The host is still on Airbnb and probably still terrorizing guests and airbnb is facilitating it. If you value your life, do not stay in an airbnb.

  • Airbnb has horrible support for customers Apr 8, 2021

    By poppy131313
    After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔

  • May 19, 2022

    By Shawn N
    I tried to book but wants a copy of a picture, then a state ID then use a Webcam to take a Pic of me, I don't have one so tried to use the phone app. It sends a text msg to click on, opens the app but only a white screen appears. Tried 3 times, same thing, it crashes each time. Even rebooted my phone but same thing, white screen. I can't book anything because your app keeps crashing?

  • If your are under 25 don’t open an account May 8, 2021

    By 123455645274
    I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.

  • May 18, 2022

    By James Howorth
    Watch out for random dates. The app allows you to plug in exact dates you want to stay and then shows you places for random dates. The web site does a much better job. I have been using the app for years and this latest change is very very frustrating. Please fix this ....

  • An absolute scam! Apr 23, 2022

    By Lizzy Kurz
    I am writing this review because i am very unhappy with my recent experience. First of all, my mom booked an experience named “Amazing Sailing and Motor Yacht Adventure”… Trust me the only thing correct in their description was “adventure”. It was a sailing boat (not a yacht), a total scam. I don’t know how airbnb can let someone like these people pass a validation test for their experiences, but they definitely missed one. I am afraid to even book another experience because it’s a total waste of money as it’s not what it states in the description. In fact, something that was a real treat, their pillows were dog beds! Not to mention my mom had a huge problem calling airbnb for help… We had this booked for months however, she lost her phone and could not get the details. Airbnb had blocked me from my account for months and refused to let me back. They wouldn’t even let me into my account to see the details even though my mom clearly could not get ahold of something she paid for(an emergency). We spent 2 hours of our time (on a cruise ship) arguing with airbnb “help” and they barely even offered a solution. All in all Airbnb has hosts on there that scam people and they don’t even do anything about it. And they wouldn’t even help when there loyal customers needed. We will never book anything on this horrible app again. Save your money and spend it on something legit. From a very angry costumer, Lizzy

  • Apr 10, 2022

    By Rob A
    The app generally works well. Airbnb has become quite expensive. It's deceptive to see a place for $50 then when you go to check out, it's now $90 after fees and taxes. There should be filters for people who don't charge cleaning fees and we should see the actual price in the search results and on the map. Also, too many hotels that aren't really airbnbs. It's lost the charm of the app it started off as.
See all negative reviews
  • img Community
    Accommodations are the most expensive part of the trip. Instead of footing a $1,000 bill, why not split it immediately before you even reach your destination? That way everything is clear and you can enjoy the trip without butting heads about who owes whom.
    img by Antonio
    3 years ago
  • img Community
    You can find some properties here
    img by Yassir
    2 years ago
  • img Community
    When you need to find affordable accomodations for your trip to the UK, Airbnb is the best option. Choose from 100s of options all throughout the country and stay close to the best attractions when you book with Airbnb using this app.
    img by Julia
    2 years ago
  • img Community
    Find cheap accommodation in San Francisco. Whether you’re on a brief homestay or touring the city, you’ll find an Airbnb apartment that meets your taste and budget. Filter apartments based on price, location, lodging type, experiences etc. Airbnb charges guests a commission from 0% to 20% of the reservation fee.
    img by Tradis
    2 years ago
  • img Community
    Find affordable lodging when you travel to Portland, Oregon. This service has over 4,000 unique vacation rental listings across Portland to fit any budget. Whether you wish to stay in the funky Alberta districts or the buzzing Richmond area, an apartment in Portland is only a booking away.
    img by Brittany
    2 years ago
  • img Community
    Organizing accommodation right before you travel is never a fun experience. The prices can be horrible. Perhaps the best place to turn to is Airbnb. There will always be something suitable. You can find a decent place in Wales for as little as $35 a night.
    img by Stefan
    1 year ago
See All Community Reviews
  • img Expert Best Hotel Booking Apps to Save Money 2021

    Best Hotel Booking Apps to Save Money 2021

    We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.

  • img Expert
    1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
    2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
    3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal
See All Expert Reviews

  • May 16, 2022

    By Mike Weeda
    The app could be improved by adding more search options. A really good one is how many of the sleeping spots have room to get out of bed on the side of the bed. I spend a lot of time filtering out places that have one side of a double or queen bed right up against a wall. To me that sleeps 1.5, not 2.0. Along the same line, it would help to filter on the primary bed being at least a queen, or at least a king. One last thought is to filter on the square footage of the primary table surface.

  • Loving Airbnb May 10, 2018

    By Cindy from Palm Desert, CA
    We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!

  • May 23, 2022

    By Kim Rahrig
    I've used this app for 2 stays, one was for a week and the other was for just one night. Both times I had a great experience. Super easy to communicate with the host, and check-in was extremely easy. Would absolutely recommend, 100%, for simplifying your plans.

  • ♥️Airbnb Nov 7, 2017

    By Inn Bloom
    I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!

  • Cherry’s place was amazing. Cozy house with beautiful touches. Aug 2, 2019

    By gatoloco*
    Cherry’s place was amazing. Cozy house with beautiful touches. This host has definitely raised the bar on my expectations at my next Airbnb. She is super understanding and friendly. The bed was ah-mazingly soft!! The air conditioning was perfect. The bathrooms were sparkling clean. The house is located one minute away from Cincinnati. It’s extremely clean and very well appointed. The hostess takes great care in providing that immaculate home away from home comfort. Everything you need for a stay away. Kitchen well stocked with clean utensils, more than enough ample amenities all around. The interior renovation of this sweet little cottage is even better than it looks in the photos. So clean and a fresh feeling. Love the decor and back porch. Close to the highways, the neighborhood felt very safe, relatively quiet. I felt very secure there was also another female traveler, I had a wonderful time! Everything I needed was included in the house plus lots of extras. Thanks for hosting this space, I will definitely stay here again!

  • Great customer service Jan 18, 2020

    By P. alexis
    I had a potentially horrible stay at a host location. It smelled terribly of cat urine and feces as soon as the door opened. I set foot inside and realized the the bedroom light didn’t work and it was pitch black besides the flashlight on my phone. The front door wouldn’t close correctly unless you turned the deadbolt. Just ridiculous and smelly. Immediately called Airbnb for a refund and they responded amazingly. I provided pictures and video of the place and got a full refund and the host’s privileges were revoked. They also set me up with hotel accommodations for the night as it was late and no other Airbnb’s were available until the next morning. I spoke with the same person every single time which made customer service amazing because i didn’t have to retell my story and explain myself to a new person. The CS manager called me and emailed me within a very timely manner. It was all resolved in about 2 hours! I’m very happy with the service and will continue to use Airbnb.

  • Owner Sep 10, 2018

    By FUNky Super Host -Trudy
    Airbnb has become my exclusive Hosted Listing Website for 6 years! I have tried others too, plus have my own website. Air is my favorite and most dependable Hosted website! I love Air because: Customer service works, my guests are screened-quality people, Pay always drops into my business account, I can apply my listings information and photos via my phone app, and I have enough guests to keep me happy! I am older and disabled. Air and with outside help, and my dependable guests gave me hope and have saved my real estate property from being foreclosed. Their business I believe has saved my life and given me a chance to get back on my feet and be able to pay taxes again. Air is good for the US, State, local and citizen’s economy. Most of all.. my over 200 reviews tell the world that travelers like the idea of being able chose variety and unique spaces to relax at. But no competition can beat out Air’s experience providing quality app and customer service! Air is Super!!

  • Honest review Aug 12, 2018

    By Cougarwhiskers
    Initially, Airbnb had many problems. Among them was poor customer service support. Recently, through their Twitter account, I receive nearly immediate responses to my Owner questions and problems. Yay! Their Service fees to guest have been higher than other sites like VRBO, however from an owner standpoint, they are currently not charging a 3% transaction fee on credit card and e checks that VRBO is charging, which significantly reduces owner profitability. They also do not have a screwy algorithm like VRBO that can significantly reduce visibility and page views. My only suggestion at this point to AirBNB is to include local and state taxes in the calculations for guest stays. These are now frequently required nearly everywhere and create confusion for guests in either having to post higher rental rates to include the taxes, or a surprise after renting that taxes are due by the guest. I have sincerely enjoyed working with AirBNB and have found the guests who have stayed to be informed, responsible and communicative.
See all 5 reviews

  • Apr 30, 2022

    By Dean Zeilinger
    When I click on a link to share an airbnb location, and you click on that link, you can't swipe through the pictures or number of bedrooms. You have to go into the app and find that airbnb and then swipe through all the pictures. I feel like the shareable link should be out of convenience, but it's not very 100% convenient.

  • Apr 29, 2022

    By Sherrell Pate
    Easy to use. Upfront. Streamlines the booking and travel process. Only are for improvement would be more of a narrowed search. I'd like to be able to narrow down my search history more with pricing, features or amenities, home or apt, places with lakes etc and the search actually be accurate or stay within parameters.

  • So far it’s been good, but needs a little work! Jun 15, 2018

    By sea225
    So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.

  • There are pros and cons Jan 24, 2021

    By lightwarrior101
    I was late to the Airbnb way of booking as I’ve used other vacation rental sites before that. The pros are that I often find more choices to rent from than others sites. And both the renter and the person hosting are vetted for legitimacy beforehand or verified I should say. Those are pluses l. The cons I always run into with booking is there are an enormous amount of fees tacked onto renting. I understand hosts need to make a profit and so does Airbnb, but it still seems exceedingly higher than other sites. And I don’t usually rent from the places that charge an abnormally high cleaning fee. I’ve gone to hotels and other rentals, and the cleaning fees are either non-existent, they are part of the price, or they’re super low. I understand that if a party of three or more is charged a higher amount for the cleaning fee, but a solo renter or two people max should not be that high. It’s doubtful you’re renting to people that are that filthy. It’s the abundant amount of fees that push me to look at other sites to avoid that, so it is a big deal.

  • Actual cost & bed ct. hidden under add. clicks & scrolls Jan 28, 2018

    By Wontbuy
    In short: I would like total of trip to be the default, and i would like a single person to be counted as a whole person and not half a couple. Put bed count and sofa count in different fields or readily available for selection in options. In long form: This app counts people as couples to a default, it would be nice if i didn’t have to put 3 people when there are only 2 just for the app to show me situations where there are at least two places to sleep, or to show places with two actual beds and not a bed and a couch. I recently had to do this traveling with a couple and two singles - (and am doing it again with a different trip). I have to bump out the search to 5 people to find at least three beds. Searching takes longer and is disappointing. Because the $ amount has to be increased just to see 3 bed (not just couch) situations that are actually 2 beds and a couch. You’re looking at amazing places out of budget to find something in budget - so it is set up to disappoint. Each spot i have to scroll through to see if, for four people, it means 2 beds, or 2 beds and a sofa, or one bed and two sofas. The app also requires the dates i’m looking for, so why give only a per night charge in the preview? And require me to hit book to see the total after all the itemized charges? I would rather see the total on the map, or at the bottom as i look at pictures to make it easier to see if i'm within budget.

  • App fairly good but prices misleading Apr 22, 2019

    By Wavemuxer
    The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment.
See all 4 reviews

  • May 4, 2022

    By Sean Giddings
    We love Airbnb and use the app to schedule stays regularly. Easy to use. The bad part is that it decides how far away from where you actually want to stay it will search so if you aren't careful and paying attention you will be an hour away from where you want to be. It needs to let you put a center point and specify distance from that or draw a shape around where you are willing to stay.

  • Apr 6, 2022

    By Allison Ault
    Generally, the app is fine, but here and there I have a high number of instances where the app bar (bottom icon nav) disappears and the only way to fix it is to uninstall and reinstall the app. This can happen every once and a while, to everyday for a period of time, to multiple times a day, as I am experiencing right now. I've sent it several but reports but still happens.

  • Mar 13, 2022

    By C J
    The app is not very efficient. If you put in search criteria, say for 2 bedrooms, the App continues to return one bedroom places that you have to dig through to find anything acceptable. Moreover you cannot set up your preferences so that the app will always save your preferences for future searches. Each time you look at a place that is offered you have to go back in and reset the number of bedrooms, and once again the app doesn't work right. This could be a useful app but falls short.

  • Ok it’s time to abolish the Covid cleaning fees Jun 12, 2021

    By Macieg4me
    I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.

  • May 1, 2022

    By Lord W
    Filters aren't accurate: some places are listed as entire home but shady hosts get away with booking them as entire "rental units" which are just part of the home. ABB needs to be vetting these and not leaving it to guest reports after the fact. Also you can't rotate/ enlarge pictures on the app so you have to open in a separate internet browser for that. Basic feature missing.

  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!

  • First experience with Air BnB is so-so Apr 25, 2019

    By Emb 927363404
    I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.

  • Average Mar 11, 2019

    By DellDyn
    Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.

  • Good App, but could improve with some bug fixes Dec 28, 2017

    By guesswho!!
    Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.

  • Problems taking photo on iPad Pro in landscape May 29, 2019

    By Robert Ryan
    The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
See all 3 reviews

  • Apr 10, 2022

    By Rob A
    The app generally works well. Airbnb has become quite expensive. It's deceptive to see a place for $50 then when you go to check out, it's now $90 after fees and taxes. There should be filters for people who don't charge cleaning fees and we should see the actual price in the search results and on the map. Also, too many hotels that aren't really airbnbs. It's lost the charm of the app it started off as.

  • Mar 15, 2022

    By J M
    I enjoy Airbnbs. The app needs work. The fee issue not being displayed until reservation is a primary concern. Additionally the search algorithm tends to show the more expensive units because when you change your search parameters there are now a bunch of listings that didn't populate. The thing that puts me over the top on not using this platform anymore is the removal of 'pets allowed' filter. It is now incredibly difficult for me to navigate and sift through places I would be able stay in.

  • Mar 11, 2022

    By Jesse Mittleider
    Airbnb, the service and concept, are pretty cool. I use it a lot when I travel and have mostly great experiences. But here I am rating the app itself. Do yourself a favor and just use a web browser. The app SUCKS! Inconsistent message delivery, acts like it has no internet connection when every other app on my phone recognizes my wifi or data connection. Slow, clunky, unintuitive. You guys really need a new app development team. I'm a developer myself. This app has bad design and performance

  • Apr 13, 2022

    By Sheri Foxworth
    There are some issues that I have with the app. I do not know if my most pressing issue is with just the andriod version or if ios has the same issue. Communicating by the apps Messages is HORRIBLE! You can only read a message once...and you cannot reply AT ALL using the app. I have to go to my computer to utilize sending and receiving messages. I am able to read a full message in my email on my phone, but still cannot reply. ...and using my email app to even read a msg is NOT the AirBnB app!

  • Cancellation by host Aug 30, 2018

    By ehowle
    Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!

  • App is fine. Customer is awful. Mar 19, 2020

    By D8796
    Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund.

  • I used to love this app. Now? Not so much. Oct 5, 2021

    By 6969ham6969
    Pre covid I loved taking little weekend getaways to places somewhat close to home, and I never had issues renting. Now due to their “high risk” policy, options are very limited. I tried booking an airbnb for mine and my boyfriends anniversary 150 miles away and was still considered high risk. I talked to support and i was told “local” can mean the entire country even. Who is going to throw a party 150 miles away from their home? It’s frustrating because the only thing i’m missing is a third positive review from a host, although I don’t have any negative reviews. It’s extremely disappointing because when i travel i like to have privacy, and most of all i want to feel like a local to where i’m traveling. Nothing screams “i’m at home here” less than staying at a hotel. anyway, since then i have taken my business to vrbo. I only have positive things to say about my experience with ease of renting and hosts, the only disappointment there is that there isn’t as many options. I wish airbnb would go back to the HOSTS choosing the age they prefer to rent to. Imagine how much money they’re losing out on as well as airbnb.

  • Total Censorship by CS! May 23, 2022

    By pcgraves
    I wrote a detailed, thought out review about a stay I had that had a disturbing twist, where the owners were monitoring and looking over my partner and I. This was owner Mary of Bella Vita A Frame in Table Rock MO. “Michael” and “Erika” removed my excellent review for the flaccid reason that it included info not related to the stay, which was about the town. Complete hypocrisy, my review was within their guidelines, especially when they allow reviews that include NO info like “good stay”. They ignored my several requests to get a copy of my original review, ignored my requests to speak on the phone during US daytime hours ( But called and messaged me around 1 AM more than once) and closed the conversations without my permission, but told me if I was unsatisfied I could wave feedback about my CS, which I did in great detail and made it clear I was very unsatisfied, and had NO FOLLOWUP! This owner was a “super host” and there was a clear bias by negligent, ignorant CS people against authentic reviewers over thoughtless reviewers that don’t provide important information to prospective stays. WILL NOT BE USING AIRBNB again!
See all 2 reviews

  • May 23, 2022

    By Kim Groeger
    Update makes it so hard to see all the stays in a particular area at once. Yeah I want a fun place but I don't care if it fits into the design category or the bed and breakfast category or any of the others. Ridiculous having to flip through the tabs and then it zooms the map to a different location - even a different part of the world! What's the point in searching on map view if it keeps moving the location. Very hard to use.

  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.

  • May 2, 2022

    By Alla Sorokina
    I am having a terrible experience with Airbnb platform. They have blocked my payment methods without any reason. I have tried several credit cards, debit card, PayPal. Nothing works. Contacted support twice, they promised to resolve the issue in couple hours but nothing has need done so far. Spent a lot of time finding a place I like to stay and now what?! The previous place I have booked without any problems just two days ago. Very frustrating experience!

  • If you value your safety do not use Airbnb Mar 29, 2022

    By ace boogie from the cleaners
    I stayed in an Airbnb in Miami recently. While I was out our psychotic Airbnb host used his key to get into the house while my girlfriend was there all alone. She was nude and the host noticed but didn’t leave. She shouted at him to leave the house but he would not. She called the police but when they arrived we did not get the outcome we expected. It turns out our host was a police officer and knew the police that arrived. They laughed with each other and went on about their day. The host then got angry at my girlfriend for calling the cops and started throwing all of her belongings around and told her she has to leave. This was all while I was at a business meeting. I had a secured firearm in the bedside nightstand. He saw this and used the key to unlock it and TOOK A SHOT AT THE GROUND. At this point my girlfriend was having a full on anxiety attack she didn’t know if she would be killed by our psychotic host. She called the police again and once again he knew them and they let him go. I got back and we fled in fear for our lives. Now the most outrageous part of this all is that when we complained to airbnb they banned ME for having an unsecured firearm. The firearm was in fact secured, the host had found the key next to it and opened it himself but they took his word over mine. The host is still on Airbnb and probably still terrorizing guests and airbnb is facilitating it. If you value your life, do not stay in an airbnb.

  • Airbnb has horrible support for customers Apr 8, 2021

    By poppy131313
    After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔

  • May 19, 2022

    By Shawn N
    I tried to book but wants a copy of a picture, then a state ID then use a Webcam to take a Pic of me, I don't have one so tried to use the phone app. It sends a text msg to click on, opens the app but only a white screen appears. Tried 3 times, same thing, it crashes each time. Even rebooted my phone but same thing, white screen. I can't book anything because your app keeps crashing?

  • If your are under 25 don’t open an account May 8, 2021

    By 123455645274
    I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.

  • May 18, 2022

    By James Howorth
    Watch out for random dates. The app allows you to plug in exact dates you want to stay and then shows you places for random dates. The web site does a much better job. I have been using the app for years and this latest change is very very frustrating. Please fix this ....

  • An absolute scam! Apr 23, 2022

    By Lizzy Kurz
    I am writing this review because i am very unhappy with my recent experience. First of all, my mom booked an experience named “Amazing Sailing and Motor Yacht Adventure”… Trust me the only thing correct in their description was “adventure”. It was a sailing boat (not a yacht), a total scam. I don’t know how airbnb can let someone like these people pass a validation test for their experiences, but they definitely missed one. I am afraid to even book another experience because it’s a total waste of money as it’s not what it states in the description. In fact, something that was a real treat, their pillows were dog beds! Not to mention my mom had a huge problem calling airbnb for help… We had this booked for months however, she lost her phone and could not get the details. Airbnb had blocked me from my account for months and refused to let me back. They wouldn’t even let me into my account to see the details even though my mom clearly could not get ahold of something she paid for(an emergency). We spent 2 hours of our time (on a cruise ship) arguing with airbnb “help” and they barely even offered a solution. All in all Airbnb has hosts on there that scam people and they don’t even do anything about it. And they wouldn’t even help when there loyal customers needed. We will never book anything on this horrible app again. Save your money and spend it on something legit. From a very angry costumer, Lizzy

  • Terrible company Apr 5, 2021

    By Elisabeth162628
    I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same.
See all 1 reviews

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