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Find the perfect vacation rental, live like a local, discover new experiences.
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About Airbnb
Unforgettable travel experiences start with Airbnb. Find travel adventures and new places to go far away or near to you, and access vacation home rentals, new experiences, and places to visit all around the world. Book everything for your trip, or start earning money as a host.
BOOK TRAVEL EXPERIENCES
Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience.
BOOK VACATION HOMES
Choose from over 6 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more.
POPULAR DESTINATIONS
Experience the beautiful sights & find local guides for the perfect vacation:
• Rio – Explore the birthplace of Samba or hang glide over the sights
• Paris – Find your fill in some of the best culinary tours and museums
• Barcelona – Discover the cities beauty with guided walking tours
For travelers:
• Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip
• Search for last minute travel accommodations or long term rentals
• Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you
• Add experiences and events to your itinerary
• Message your host and get directions to your home
For hosts:
• Share your extra space or lead experiences that showcase what makes your city great
• Update your listing and calendar availability
• Share what’s special about your neighborhood with a host guidebook
• Message guests and manage their reservations
BOOK TRAVEL EXPERIENCES
Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience.
BOOK VACATION HOMES
Choose from over 6 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more.
POPULAR DESTINATIONS
Experience the beautiful sights & find local guides for the perfect vacation:
• Rio – Explore the birthplace of Samba or hang glide over the sights
• Paris – Find your fill in some of the best culinary tours and museums
• Barcelona – Discover the cities beauty with guided walking tours
For travelers:
• Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip
• Search for last minute travel accommodations or long term rentals
• Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you
• Add experiences and events to your itinerary
• Message your host and get directions to your home
For hosts:
• Share your extra space or lead experiences that showcase what makes your city great
• Update your listing and calendar availability
• Share what’s special about your neighborhood with a host guidebook
• Message guests and manage their reservations
Filter Reviews
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Love the app but it's missing one feature that I wish it had!!! When your looking for places to stay, it world bee nice if you could sort the list from lowest to highest price and sort by ratings and stuff like that. It's a pain to have to constantly scroll through the page, trying to find the cheapest spot to stay, especially when you get 300+ available places to stay at.
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I always use Airbnb to make reservations when I travel. Easy to follow App, full of choises . I have had very neat experiences around the world. I have never had any problem with the App nor with the hostesses. Here you may find and select whatever your needs are, at the price you are willing to pay, in a city, in the countryside, everywhere. Places are always kept clean and neet by the owners and doted with all you need for staying and enjoying a great deal.
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Great service - serviceable app
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks! -
Very easy and secured for booking. But I received an invite link which gave me a discount, so I downloaded the app, and wasn't ready to go on a vacation yet, when I was ready just few weeks later I tried using the link but I couldn't. But everything else in this App is super and very easy to use, and alot of filters to help u choose exactly what you want. Bravoo!
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I love Airbnb! I've vacationed with them a few times before and every time was wonderful. I had a wonderful experience with them today, in that I booked a non-refundable trip to Clearwater last night and found out at work today that I had been exposed to covid 19 and could not go on my vacation. I called Airbnb support and after giving them the details, they refunded me my full amount and each person I talked to on the phone was incredibly friendly and understanding. Thanks Airbnb team! :)
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Great App, amazing hosts but Airbnb needs to improve their customer service support. I've had a pending issue since mid-June. No one has called. The app sends a message saying they haven't forgotten about me and asks if I still need help or am I done and then it doesn't allow me to choose anything going forward from there. So resulting in being unable to use my promo code, special offer or credit.
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So far it’s been good, but needs a little work!
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually. -
Average
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book. -
♥️Airbnb
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb! -
First experience with Air BnB is so-so
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
No reviews available
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I always use Airbnb to make reservations when I travel. Easy to follow App, full of choises . I have had very neat experiences around the world. I have never had any problem with the App nor with the hostesses. Here you may find and select whatever your needs are, at the price you are willing to pay, in a city, in the countryside, everywhere. Places are always kept clean and neet by the owners and doted with all you need for staying and enjoying a great deal.
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I love Airbnb! I've vacationed with them a few times before and every time was wonderful. I had a wonderful experience with them today, in that I booked a non-refundable trip to Clearwater last night and found out at work today that I had been exposed to covid 19 and could not go on my vacation. I called Airbnb support and after giving them the details, they refunded me my full amount and each person I talked to on the phone was incredibly friendly and understanding. Thanks Airbnb team! :)
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♥️Airbnb
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
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Love the app but it's missing one feature that I wish it had!!! When your looking for places to stay, it world bee nice if you could sort the list from lowest to highest price and sort by ratings and stuff like that. It's a pain to have to constantly scroll through the page, trying to find the cheapest spot to stay, especially when you get 300+ available places to stay at.
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Very easy and secured for booking. But I received an invite link which gave me a discount, so I downloaded the app, and wasn't ready to go on a vacation yet, when I was ready just few weeks later I tried using the link but I couldn't. But everything else in this App is super and very easy to use, and alot of filters to help u choose exactly what you want. Bravoo!
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So far it’s been good, but needs a little work!
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
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Great service - serviceable app
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks! -
Great App, amazing hosts but Airbnb needs to improve their customer service support. I've had a pending issue since mid-June. No one has called. The app sends a message saying they haven't forgotten about me and asks if I still need help or am I done and then it doesn't allow me to choose anything going forward from there. So resulting in being unable to use my promo code, special offer or credit.
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Average
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book. -
First experience with Air BnB is so-so
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service. -
They eventually make up for their mistakes. Very slow customer support for urgent issues. One might end up sleeping on the streets. One can't see the profile picture of guests before an actual booking takes place. I keep seeing the message: "This date has multiple notes" and it is acutally impossible to see the notes.
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The app itself is quite user-friendly and is my usual preference to rent out my space. I had my account hacked in February, and my response rate went down when someone changed my email (which effects your status as superhost). My payments have not processed in a MONTH and I have been waiting for a response for three weeks about it now. I have been giving Airbnb free publicity via word-of-mouth for years. Understanding COVID lags communication- VERY disappointed in the speed of customer service.
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Good App, but could improve with some bug fixes
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet. -
As far as host and place, wonderful. As far as Airbnb, extra charges, added by airbnb are ridiculous. When you think you are actually going to pay the advertised price and hit book the added on charges actually double the rate posted. I feel this is false advertisement. There are no inititives for the person using airbnb. No point system for booking, no discounts, nothing.Take away the extra charges you place on people using site.Adm fee should only be charged 1x.Clean /other fees inclu in ad pr
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Problems taking photo on iPad Pro in landscape
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
Filter Reviews
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Had the worst experience using this app and I don't have enough space to explain but I will say I am not satisfied with how the support team takes so long to understand the frustration I had with them. This will be the last time I ever use it. They just messed up my booking again. I booked a 3 bedroom and am now stuck in a 2 bedroom. I am not even going to bother. I spent enoug of my day trying to get things situated this morning into my afternoon!
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The worst service ever!!! Hotels are way better!
First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!! -
Used to be awesome. Airbnb used to be a wonderful alternative to hotels but it has quickly spiraled downward. A studio rental on the beach will list as $76 a night and once you hit reserve and all the ridiculous fees are tacked on you are anywhere between $145 and $199 a night. A very nice hotel on the beach is actually cheaper. Not to mention you get free breakfast and daily room service! So stupid.
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DO NOT RECOMMEND THIS APP!!!
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same. -
Ridiculous
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb. -
Why yes, I would like to stay 30 minutes away from my destination
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search. -
I forgot the door code. My phone died. I had my iPad. I connected to wifi from outside the door. Airbnb won't let me log in without a verification: call, text, app. All involve my dead phone. I clicked "get help" to send email. I emailed. I walked 30 min in rain to find a charger for my phone. We are travelers. Phones die & get stolen. W/o the phone I had no options. 4 hrs later they email "We recommend having an up-to-date phone # on your account, just in case this happens again." FU
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The absolute WORST customer service!!!
I am truly so disappointed!!! My family is going on a vacation in few days and we booked a stay which we had to cancel because of misleading information by the host. But, the host was willing to give a full refund once airbnb reaches out to them. We spoke to the customer service representative and we WAITED FOREVER for them to pick up. They picky up finally and tell us that they will message the host so that they can give us the refund. BUT the host is messaging us saying that they never received any messages from Airbnb. So what is the representative doing to help? So the next day we called the customer service several time and each time being on hold for over 30 minutes. This man tells us that he will transfer us to the team specialized in refund and cancellation. We wait 40mins and this woman finally picks up only to tell us that there is nothing she can do. And she hangs up on me! What is she being paid for?! To hang up on the guests who waited 40mins to finally get some help?! We were bounced from one rep to another but here we are few days away from our vacation and we have an unconfirmed refund, no stays since we can’t book another place until this one is confirmed in addition to having to deal with the absolute worst customer service and no answers to any of our concerns. -
Worst customer service ever
Let me start by setting the scene.... I am 4 months pregnant and I have a 4 year old son. My fiancé’s bday was the other day and he had to travel to Miami for a work trip so we made a family weekend out of it. The hotel we were staying at was over booked so we decided to try to use Air B and B to find something cheaper that was still local. Downloaded the app, set up a profile and picked a place. Confirmed it and were excited out our new reservation. Not even 15 minutes later we get a message saying our reservation was canceled. Called the hotel and they said the never received the payment so we need to contact air B and B. I contacted them and the lady “couldn’t give me any info” so we waited for a “case manager” to call back. A couple hours later a women who spoke extremely broken English called and said they were sorry they have to cancel the reservation but we broke the terms and agreements.... which I don’t know how when we literally set up the profile properly and verified everything! And booked a place AND THEY TOOK THE NEARLY $200 OUT OF OUR ACCOUNT!!!!!!! They would NOT give us a further explanation at all and the lady would not work with us at all and HUNG UP ON ME! Needless to say they put us in an extremely tight bind and we will never use this app ever again. Beware! Seems pretty scamish. -
Worst customer service of any big tech company. The app is full of bugs, which makes it a pain to use. Sometimes an accepted and paid booking doesn't show up in "trips", a request for modification that got approved isn't reflected at all in the system, old and already read messages keep coming back as unread... Support haven't been very helpful either as they either blame the user, or simply say that there's a bug, but they can't fix it.
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Andygiro
My experience did not rent and use anymore with Airbb, rented an apartment with Airbb there was a covid-19 flare-up where I was and we had to leave early, Airbb has not responded or pressured the owner to return some of the money. Other App like Booking defend the customer! Airbb doesnt !!
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Cancellation by host
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!! -
The app is really slow. My phone is Huawei Mate 20 Pro, can load other apps within 1 or 2 seconds. But when loading inbox of Airbnb, it takes almost 2 minutes and sometimes couldn't load. Also, when uploading photos in inbox, the photos sometimes cannot be sent, have to try again and again, photos order goes wrongly too. Please fix.
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Had the worst experience using this app and I don't have enough space to explain but I will say I am not satisfied with how the support team takes so long to understand the frustration I had with them. This will be the last time I ever use it. They just messed up my booking again. I booked a 3 bedroom and am now stuck in a 2 bedroom. I am not even going to bother. I spent enoug of my day trying to get things situated this morning into my afternoon!
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The worst service ever!!! Hotels are way better!
First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!! -
Used to be awesome. Airbnb used to be a wonderful alternative to hotels but it has quickly spiraled downward. A studio rental on the beach will list as $76 a night and once you hit reserve and all the ridiculous fees are tacked on you are anywhere between $145 and $199 a night. A very nice hotel on the beach is actually cheaper. Not to mention you get free breakfast and daily room service! So stupid.
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DO NOT RECOMMEND THIS APP!!!
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same. -
Ridiculous
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb. -
Why yes, I would like to stay 30 minutes away from my destination
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search. -
I forgot the door code. My phone died. I had my iPad. I connected to wifi from outside the door. Airbnb won't let me log in without a verification: call, text, app. All involve my dead phone. I clicked "get help" to send email. I emailed. I walked 30 min in rain to find a charger for my phone. We are travelers. Phones die & get stolen. W/o the phone I had no options. 4 hrs later they email "We recommend having an up-to-date phone # on your account, just in case this happens again." FU
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The absolute WORST customer service!!!
I am truly so disappointed!!! My family is going on a vacation in few days and we booked a stay which we had to cancel because of misleading information by the host. But, the host was willing to give a full refund once airbnb reaches out to them. We spoke to the customer service representative and we WAITED FOREVER for them to pick up. They picky up finally and tell us that they will message the host so that they can give us the refund. BUT the host is messaging us saying that they never received any messages from Airbnb. So what is the representative doing to help? So the next day we called the customer service several time and each time being on hold for over 30 minutes. This man tells us that he will transfer us to the team specialized in refund and cancellation. We wait 40mins and this woman finally picks up only to tell us that there is nothing she can do. And she hangs up on me! What is she being paid for?! To hang up on the guests who waited 40mins to finally get some help?! We were bounced from one rep to another but here we are few days away from our vacation and we have an unconfirmed refund, no stays since we can’t book another place until this one is confirmed in addition to having to deal with the absolute worst customer service and no answers to any of our concerns. -
Worst customer service ever
Let me start by setting the scene.... I am 4 months pregnant and I have a 4 year old son. My fiancé’s bday was the other day and he had to travel to Miami for a work trip so we made a family weekend out of it. The hotel we were staying at was over booked so we decided to try to use Air B and B to find something cheaper that was still local. Downloaded the app, set up a profile and picked a place. Confirmed it and were excited out our new reservation. Not even 15 minutes later we get a message saying our reservation was canceled. Called the hotel and they said the never received the payment so we need to contact air B and B. I contacted them and the lady “couldn’t give me any info” so we waited for a “case manager” to call back. A couple hours later a women who spoke extremely broken English called and said they were sorry they have to cancel the reservation but we broke the terms and agreements.... which I don’t know how when we literally set up the profile properly and verified everything! And booked a place AND THEY TOOK THE NEARLY $200 OUT OF OUR ACCOUNT!!!!!!! They would NOT give us a further explanation at all and the lady would not work with us at all and HUNG UP ON ME! Needless to say they put us in an extremely tight bind and we will never use this app ever again. Beware! Seems pretty scamish. -
Worst customer service of any big tech company. The app is full of bugs, which makes it a pain to use. Sometimes an accepted and paid booking doesn't show up in "trips", a request for modification that got approved isn't reflected at all in the system, old and already read messages keep coming back as unread... Support haven't been very helpful either as they either blame the user, or simply say that there's a bug, but they can't fix it.
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Reviewed by Laura S on December 17, 2017
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Release Notes
20.31.1
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