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Airbnb

Airbnb

The Airbnb app brings together a global community of guests and Hosts.

4.6 Ratings 2M+ Reviews 100M+ Downloads

About Airbnb

Featured on Top Apps for Splitting Travel Costs & Payments with Friends

The Airbnb app brings together a global community of guests and Hosts.

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Ratings & Reviews

4.6

2.1M+ Ratings

5

82+%

4

9+%

3

2+%

2

1+%

1

6+%

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Community
Accommodations are the most expensive part of the trip. Instead of footing a $1,000 bill, why not split it immediately before you even reach your destination? That way everything is clear and you can enjoy the trip without butting heads about who owes whom. more

by Antonio
3 years ago
Community
You can find some properties here

by Yassir
3 years ago
Community
When you need to find affordable accomodations for your trip to the UK, Airbnb is the best option. Choose from 100s of options all throughout the country and stay close to the best attractions when you book with Airbnb using this app. more

by Julia
2 years ago
Community
Find cheap accommodation in San Francisco. Whether you’re on a brief homestay or touring the city, you’ll find an Airbnb apartment that meets your taste and budget. Filter apartments based on price, location, lodging type, experiences etc. Airbnb charges guests a commission from 0% to 20% of the reservation fee. more

by Tradis
2 years ago
Community
Find affordable lodging when you travel to Portland, Oregon. This service has over 4,000 unique vacation rental listings across Portland to fit any budget. Whether you wish to stay in the funky Alberta districts or the buzzing Richmond area, an apartment in Portland is only a booking away. more

by Brittany
2 years ago
Community
Organizing accommodation right before you travel is never a fun experience. The prices can be horrible. Perhaps the best place to turn to is Airbnb. There will always be something suitable. You can find a decent place in Wales for as little as $35 a night. more

by Stefan
1 year ago
Expert

Best Hotel Booking Apps to Save Money 2021

We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.
more
Expert
1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal
more
Loving Airbnb May 10, 2018

By Cindy from Palm Desert, CA

We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo! more
Jan 5, 2023

By Amanda Fink

I liked the app at first, but one trip to OK was cancelled last minute due to process problems with the people renting out their property. Aside from that one unfortunate and disheartening experience, we also had trouble receiving a refund for a trip to Colorado Springs that was cancelled last minute due to technical difficulties. The people renting out their property are very easy to communicate with and polite. Love this app! more

Loving Airbnb May 10, 2018

By Cindy from Palm Desert, CA

We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo! more
Jan 5, 2023

By Amanda Fink

I liked the app at first, but one trip to OK was cancelled last minute due to process problems with the people renting out their property. Aside from that one unfortunate and disheartening experience, we also had trouble receiving a refund for a trip to Colorado Springs that was cancelled last minute due to technical difficulties. The people renting out their property are very easy to communicate with and polite. Love this app! more
Dec 18, 2022

By Dave T.

The app usually works fine, although lately it's been freezing at the opening screen (location selection) every now and then. My main issue is that the location filter doesn't narrow things down to the area I'm looking for, often bringing up locations that are hours away, resulting in hours of wasted time and much frustration. Other than that, it's a great app. more
Nov 25, 2022

By David Pallard

What's the point of filters? I have attempted to filter amenities and it still shows locations with the amenities crossed off. What the hell is the point of the filter setting if you can't actually filter? There should be a setting to allow overriding filter settings so I don't have to go into every potential airbnb to read through with disappointment. more
Dec 8, 2022

By Diana Morales

I don't have an issue with the app. I like that they do share the total price. What I sometimes have a hard time with is how some listings will say $50 but the total is +$100. Luckily I have been lucky and found amazing hosts and always make sure to show the gratitude by leaving the space as clean as possible. Thank you to all the hosts who keep their stays at an accessible value with no hidden fees. more
Oct 15, 2022

By Jeff Saylor

I very rarely leave reviews on apps. I think this is a very convenient app and easy to use and I am a long time Airbnb user. However, the major irritation of the photos area is infuriating. You cannot reorient the pictures, nor can you zoom the pictures. This is an incredibly easy fix and I have no idea why these features are not enabled LIKE EVERY OTHER APP IN THE WORLD. Fix it and I will up the rating to five stars. more
Sep 5, 2022

By Paul Zaic

A sleak app overall, but the filters were a bit buggy. Sometimes the sliding cost widget worked but mostly it didn't. It would be really great to be able to sort once you had the results from a search - by cost, proximity, etc. Finally, it would be very helpful to be able to not only revisit previous searches, but to save the combination of a search and the filters applied. While looking for a place, I had to set my filter with the same choices many times. If it's possible, it's not intuitive. more
Ok it’s time to abolish the Covid cleaning fees Jun 12, 2021

By Macieg4me

I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it. more
Sep 29, 2022

By M C

Pros: 1-You can filter everything to find exactly what you're looking for. 2-Checking out is really easy. Cons: 1-You can't zoom in on any of the pictures of the listings, so you don't always know exactly what you're getting unless you screenshot. 2-Usually I pick a place that's close to major attractions in the area(within a 20-30 minute drive) but they don't tell you the exact location until after booking. I realize it's for hosts protection but not knowing it does drive me a little crazy. more
Aug 30, 2022

By Cat Cat

They need to go back to more robust filters as well as have a filter by "total cost." Many of the hosts are charging the same price for the room and cleaning fee and it makes filtering by price inefficient. I have also been double charged for a monthly stay in the past which was a nightmare to resolve and I ended up having to dispute it through my bank because AitBNB support was unhelpful. That being said, if you have the time and energy to spare, there are some great stays on here. more

See all positive reviews

Jan 11, 2023

By Wander Lust

Super frustrating. Why isn't there an option to search a certain distance from where you are seeking? Also, would be great if I could choose a state/area and then click on farmhouse, or beach or all those cool options and narrow it down that way. Lastly, I live close to Canada, as do many Americans. Can you please have a toggle to exclude out of country options? All of this would be so much better. more
Airbnb has horrible support for customers Apr 8, 2021

By poppy131313

After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔 more
Dec 28, 2022

By Devin Espindle

The app sucks for managing listings. There is no way to edit a promotion on the app. I used to be able to do it by opening the web version, but now when you click "manage listings" on the web version it redirects you to the useless app. So there is no way to actually manage a promotion on your phone, you have to go sit in front of your computer to do it. Very frustrating. more
If you value your safety do not use Airbnb Mar 29, 2022

By ace boogie from the cleaners

I stayed in an Airbnb in Miami recently. While I was out our psychotic Airbnb host used his key to get into the house while my girlfriend was there all alone. She was nude and the host noticed but didn’t leave. She shouted at him to leave the house but he would not. She called the police but when they arrived we did not get the outcome we expected. It turns out our host was a police officer and knew the police that arrived. They laughed with each other and went on about their day. The host then got angry at my girlfriend for calling the cops and started throwing all of her belongings around and told her she has to leave. This was all while I was at a business meeting. I had a secured firearm in the bedside nightstand. He saw this and used the key to unlock it and TOOK A SHOT AT THE GROUND. At this point my girlfriend was having a full on anxiety attack she didn’t know if she would be killed by our psychotic host. She called the police again and once again he knew them and they let him go. I got back and we fled in fear for our lives. Now the most outrageous part of this all is that when we complained to airbnb they banned ME for having an unsecured firearm. The firearm was in fact secured, the host had found the key next to it and opened it himself but they took his word over mine. The host is still on Airbnb and probably still terrorizing guests and airbnb is facilitating it. If you value your life, do not stay in an airbnb. more
Jan 6, 2023

By Enrique Patuel

The app was working great for a couple of years, but now that I have an issue, the Airbnb team is blowing me off. I can't message or change anything on the app or online, and I'm losing business from it. They keep messaging me on the app, saying they'll look into it tomorrow. I can't even communicate with them because they refuse to do it through email or via phone call. more
Good app but very disappointing customer service Sep 1, 2022

By lik98574

I’ve been using Airbnb for years, this is my first time to get my booking cancelled by the host at the last minute and I had to book another one with extra costs (a lot more). On the title and photos it never mentioned anything so that we thought it’s the whole apartment with 2 bedrooms for us 4 people, after we booked it and host called to confirm two days later, then she told us it’s only a one bedroom booking sharing with other visitors two bedrooms, we paid as much as it costs for a whole three bedrooms apartment for just one bedroom and sharing with other…. We cancelled the booking and we had to paid 70% of the total as penalty. We contacted Airbnb customer service reaching to a supervisor to see if they can help, they told us it was our faults to not paying attention to read all details before booking … and they promised to call us back in 48 hours but nothing happened after three weeks, we called and still getting blaming on not paying attentions on reading details again. At the end, nothing to report to Airbnb customer service and we paid almost double for what we supposed to pay, I would rather book a hotel from now on instead of using Airbnb cause they (the host)can cancelled your booking at any time any date for no reason without any penalties and Airbnb customer service can only blaming on clients for not paying attention before booking. more
If your are under 25 don’t open an account May 8, 2021

By 123455645274

I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition. more
Dec 14, 2022

By Kendell Bell

I'm trying to cross reference listings with my destination on my map in another app and the AirBnB app loses all my search filters every time I leave the page. I have to input them all over again. Infuriating. Not to mention the very limited filter options leave a lot to be desired. Can't filter places that have a yard so I'm looking at every listing. Exhausting. more
An absolute scam! Apr 23, 2022

By Lizzy Kurz

I am writing this review because i am very unhappy with my recent experience. First of all, my mom booked an experience named “Amazing Sailing and Motor Yacht Adventure”… Trust me the only thing correct in their description was “adventure”. It was a sailing boat (not a yacht), a total scam. I don’t know how airbnb can let someone like these people pass a validation test for their experiences, but they definitely missed one. I am afraid to even book another experience because it’s a total waste of money as it’s not what it states in the description. In fact, something that was a real treat, their pillows were dog beds! Not to mention my mom had a huge problem calling airbnb for help… We had this booked for months however, she lost her phone and could not get the details. Airbnb had blocked me from my account for months and refused to let me back. They wouldn’t even let me into my account to see the details even though my mom clearly could not get ahold of something she paid for(an emergency). We spent 2 hours of our time (on a cruise ship) arguing with airbnb “help” and they barely even offered a solution. All in all Airbnb has hosts on there that scam people and they don’t even do anything about it. And they wouldn’t even help when there loyal customers needed. We will never book anything on this horrible app again. Save your money and spend it on something legit. From a very angry costumer, Lizzy more
Awful Customer Service Aug 16, 2020

By ÅBÇDÊFGHÏJKLMNØPQRSTÚV

If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is. more

See all negative reviews

Community
Accommodations are the most expensive part of the trip. Instead of footing a $1,000 bill, why not split it immediately before you even reach your destination? That way everything is clear and you can enjoy the trip without butting heads about who owes whom. more

by Antonio
3 years ago
Community
You can find some properties here

by Yassir
3 years ago
Community
When you need to find affordable accomodations for your trip to the UK, Airbnb is the best option. Choose from 100s of options all throughout the country and stay close to the best attractions when you book with Airbnb using this app. more

by Julia
2 years ago
Community
Find cheap accommodation in San Francisco. Whether you’re on a brief homestay or touring the city, you’ll find an Airbnb apartment that meets your taste and budget. Filter apartments based on price, location, lodging type, experiences etc. Airbnb charges guests a commission from 0% to 20% of the reservation fee. more

by Tradis
2 years ago
Community
Find affordable lodging when you travel to Portland, Oregon. This service has over 4,000 unique vacation rental listings across Portland to fit any budget. Whether you wish to stay in the funky Alberta districts or the buzzing Richmond area, an apartment in Portland is only a booking away. more

by Brittany
2 years ago
Community
Organizing accommodation right before you travel is never a fun experience. The prices can be horrible. Perhaps the best place to turn to is Airbnb. There will always be something suitable. You can find a decent place in Wales for as little as $35 a night. more

by Stefan
1 year ago

See All Community Reviews

Expert

Best Hotel Booking Apps to Save Money 2021

We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.
more
Expert
1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal
more

See All Expert Reviews

Loving Airbnb May 10, 2018

By Cindy from Palm Desert, CA

We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo! more
Jan 5, 2023

By Amanda Fink

I liked the app at first, but one trip to OK was cancelled last minute due to process problems with the people renting out their property. Aside from that one unfortunate and disheartening experience, we also had trouble receiving a refund for a trip to Colorado Springs that was cancelled last minute due to technical difficulties. The people renting out their property are very easy to communicate with and polite. Love this app! more

See all 5 reviews

Dec 18, 2022

By Dave T.

The app usually works fine, although lately it's been freezing at the opening screen (location selection) every now and then. My main issue is that the location filter doesn't narrow things down to the area I'm looking for, often bringing up locations that are hours away, resulting in hours of wasted time and much frustration. Other than that, it's a great app. more
Sep 5, 2022

By Paul Zaic

A sleak app overall, but the filters were a bit buggy. Sometimes the sliding cost widget worked but mostly it didn't. It would be really great to be able to sort once you had the results from a search - by cost, proximity, etc. Finally, it would be very helpful to be able to not only revisit previous searches, but to save the combination of a search and the filters applied. While looking for a place, I had to set my filter with the same choices many times. If it's possible, it's not intuitive. more
Sep 29, 2022

By M C

Pros: 1-You can filter everything to find exactly what you're looking for. 2-Checking out is really easy. Cons: 1-You can't zoom in on any of the pictures of the listings, so you don't always know exactly what you're getting unless you screenshot. 2-Usually I pick a place that's close to major attractions in the area(within a 20-30 minute drive) but they don't tell you the exact location until after booking. I realize it's for hosts protection but not knowing it does drive me a little crazy. more

See all 4 reviews

Nov 25, 2022

By David Pallard

What's the point of filters? I have attempted to filter amenities and it still shows locations with the amenities crossed off. What the hell is the point of the filter setting if you can't actually filter? There should be a setting to allow overriding filter settings so I don't have to go into every potential airbnb to read through with disappointment. more
Dec 8, 2022

By Diana Morales

I don't have an issue with the app. I like that they do share the total price. What I sometimes have a hard time with is how some listings will say $50 but the total is +$100. Luckily I have been lucky and found amazing hosts and always make sure to show the gratitude by leaving the space as clean as possible. Thank you to all the hosts who keep their stays at an accessible value with no hidden fees. more
Oct 15, 2022

By Jeff Saylor

I very rarely leave reviews on apps. I think this is a very convenient app and easy to use and I am a long time Airbnb user. However, the major irritation of the photos area is infuriating. You cannot reorient the pictures, nor can you zoom the pictures. This is an incredibly easy fix and I have no idea why these features are not enabled LIKE EVERY OTHER APP IN THE WORLD. Fix it and I will up the rating to five stars. more
Ok it’s time to abolish the Covid cleaning fees Jun 12, 2021

By Macieg4me

I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it. more
Aug 30, 2022

By Cat Cat

They need to go back to more robust filters as well as have a filter by "total cost." Many of the hosts are charging the same price for the room and cleaning fee and it makes filtering by price inefficient. I have also been double charged for a monthly stay in the past which was a nightmare to resolve and I ended up having to dispute it through my bank because AitBNB support was unhelpful. That being said, if you have the time and energy to spare, there are some great stays on here. more

See all 3 reviews

Jan 11, 2023

By Wander Lust

Super frustrating. Why isn't there an option to search a certain distance from where you are seeking? Also, would be great if I could choose a state/area and then click on farmhouse, or beach or all those cool options and narrow it down that way. Lastly, I live close to Canada, as do many Americans. Can you please have a toggle to exclude out of country options? All of this would be so much better. more
Dec 14, 2022

By Kendell Bell

I'm trying to cross reference listings with my destination on my map in another app and the AirBnB app loses all my search filters every time I leave the page. I have to input them all over again. Infuriating. Not to mention the very limited filter options leave a lot to be desired. Can't filter places that have a yard so I'm looking at every listing. Exhausting. more
Sep 14, 2022

By D W

Used to be amazing, more lame with every update. From the host side. I've been a super host for 6 years. Airbnb used to be simple, helpful, and very responsive. Now, you can tell the robots have taken over. App is no longer easy to navigate and is way over complicated. Since this has happened, various things will randomly not work. This includes messages from guests not showing up for hours or days. When contacting support, they just say it's a known issue and can't do anything. :-( more
Sep 21, 2022

By Sasha J

I have used Airbnb many times. For the most part it works fine. The issue that REALLY keeps getting in the way is the lack of a "campsite" category. When I search for "private room" or "entire place" I'm constantly getting CAMPSITES. Airbnb has got to add a way to filter these out! I thought with this recent upgrade it would be fixed but there's been no improvement. more

See all 2 reviews

Airbnb has horrible support for customers Apr 8, 2021

By poppy131313

After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔 more
Dec 28, 2022

By Devin Espindle

The app sucks for managing listings. There is no way to edit a promotion on the app. I used to be able to do it by opening the web version, but now when you click "manage listings" on the web version it redirects you to the useless app. So there is no way to actually manage a promotion on your phone, you have to go sit in front of your computer to do it. Very frustrating. more
If you value your safety do not use Airbnb Mar 29, 2022

By ace boogie from the cleaners

I stayed in an Airbnb in Miami recently. While I was out our psychotic Airbnb host used his key to get into the house while my girlfriend was there all alone. She was nude and the host noticed but didn’t leave. She shouted at him to leave the house but he would not. She called the police but when they arrived we did not get the outcome we expected. It turns out our host was a police officer and knew the police that arrived. They laughed with each other and went on about their day. The host then got angry at my girlfriend for calling the cops and started throwing all of her belongings around and told her she has to leave. This was all while I was at a business meeting. I had a secured firearm in the bedside nightstand. He saw this and used the key to unlock it and TOOK A SHOT AT THE GROUND. At this point my girlfriend was having a full on anxiety attack she didn’t know if she would be killed by our psychotic host. She called the police again and once again he knew them and they let him go. I got back and we fled in fear for our lives. Now the most outrageous part of this all is that when we complained to airbnb they banned ME for having an unsecured firearm. The firearm was in fact secured, the host had found the key next to it and opened it himself but they took his word over mine. The host is still on Airbnb and probably still terrorizing guests and airbnb is facilitating it. If you value your life, do not stay in an airbnb. more
Jan 6, 2023

By Enrique Patuel

The app was working great for a couple of years, but now that I have an issue, the Airbnb team is blowing me off. I can't message or change anything on the app or online, and I'm losing business from it. They keep messaging me on the app, saying they'll look into it tomorrow. I can't even communicate with them because they refuse to do it through email or via phone call. more
Good app but very disappointing customer service Sep 1, 2022

By lik98574

I’ve been using Airbnb for years, this is my first time to get my booking cancelled by the host at the last minute and I had to book another one with extra costs (a lot more). On the title and photos it never mentioned anything so that we thought it’s the whole apartment with 2 bedrooms for us 4 people, after we booked it and host called to confirm two days later, then she told us it’s only a one bedroom booking sharing with other visitors two bedrooms, we paid as much as it costs for a whole three bedrooms apartment for just one bedroom and sharing with other…. We cancelled the booking and we had to paid 70% of the total as penalty. We contacted Airbnb customer service reaching to a supervisor to see if they can help, they told us it was our faults to not paying attention to read all details before booking … and they promised to call us back in 48 hours but nothing happened after three weeks, we called and still getting blaming on not paying attentions on reading details again. At the end, nothing to report to Airbnb customer service and we paid almost double for what we supposed to pay, I would rather book a hotel from now on instead of using Airbnb cause they (the host)can cancelled your booking at any time any date for no reason without any penalties and Airbnb customer service can only blaming on clients for not paying attention before booking. more
If your are under 25 don’t open an account May 8, 2021

By 123455645274

I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition. more
An absolute scam! Apr 23, 2022

By Lizzy Kurz

I am writing this review because i am very unhappy with my recent experience. First of all, my mom booked an experience named “Amazing Sailing and Motor Yacht Adventure”… Trust me the only thing correct in their description was “adventure”. It was a sailing boat (not a yacht), a total scam. I don’t know how airbnb can let someone like these people pass a validation test for their experiences, but they definitely missed one. I am afraid to even book another experience because it’s a total waste of money as it’s not what it states in the description. In fact, something that was a real treat, their pillows were dog beds! Not to mention my mom had a huge problem calling airbnb for help… We had this booked for months however, she lost her phone and could not get the details. Airbnb had blocked me from my account for months and refused to let me back. They wouldn’t even let me into my account to see the details even though my mom clearly could not get ahold of something she paid for(an emergency). We spent 2 hours of our time (on a cruise ship) arguing with airbnb “help” and they barely even offered a solution. All in all Airbnb has hosts on there that scam people and they don’t even do anything about it. And they wouldn’t even help when there loyal customers needed. We will never book anything on this horrible app again. Save your money and spend it on something legit. From a very angry costumer, Lizzy more
Awful Customer Service Aug 16, 2020

By ÅBÇDÊFGHÏJKLMNØPQRSTÚV

If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is. more
Oct 21, 2022

By Cheap Pastor

A terrifyingly clunky app that barely works. The app search function is somehow worse than the website, which is terrible. It struggles to pull up details, and you cannot move the search area without it confusing the app and needing to start over again. It's crazy that the most popular travel app in the world is junk. That shows the power of fake Instagram influencers. I hate it. more
Terrible company Apr 5, 2021

By Elisabeth162628

I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same. more

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