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Airbnb - Vacation Rentals & Experiences

Airbnb - Vacation Rentals & Experiences

Airbnb

The Airbnb app brings together a global community of guests and Hosts.

4.7 Ratings 2M+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Community
    Accommodations are the most expensive part of the trip. Instead of footing a $1,000 bill, why not split it immediately before you even reach your destination? That way everything is clear and you can enjoy the trip without butting heads about who owes whom.
    img by Antonio
    2 years ago
  • img Community
    You can find some properties here
    img by Yassir
    1 year ago
  • img Community
    When you need to find affordable accomodations for your trip to the UK, Airbnb is the best option. Choose from 100s of options all throughout the country and stay close to the best attractions when you book with Airbnb using this app.
    img by Julia
    1 year ago
  • img Community
    Find cheap accommodation in San Francisco. Whether you’re on a brief homestay or touring the city, you’ll find an Airbnb apartment that meets your taste and budget. Filter apartments based on price, location, lodging type, experiences etc. Airbnb charges guests a commission from 0% to 20% of the reservation fee.
    img by Tradis
    1 year ago
  • img Community
    Find affordable lodging when you travel to Portland, Oregon. This service has over 4,000 unique vacation rental listings across Portland to fit any budget. Whether you wish to stay in the funky Alberta districts or the buzzing Richmond area, an apartment in Portland is only a booking away.
    img by Brittany
    1 year ago
  • img Community
    Organizing accommodation right before you travel is never a fun experience. The prices can be horrible. Perhaps the best place to turn to is Airbnb. There will always be something suitable. You can find a decent place in Wales for as little as $35 a night.
    img by Stefan
    3 months ago
  • img Expert Best Hotel Booking Apps to Save Money 2021 Best apps for travel to china

    Best Hotel Booking Apps to Save Money 2021

    We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.

  • img Expert
    1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
    2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
    3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal

    Reviewed by Laura S on December 17, 2017

  • Loving Airbnb May 10, 2018

    By Cindy from Palm Desert, CA
    We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
  • Jul 24, 2021

    By Christian Tremblay
    Edited. After a bad experience with 2 hosts that ended up with the accomodations being unavailable on the same day i was able to get a full refund. Support took over a week to reply but was polite and efficient. I would strongly recommend talking directly with all hosts before booking and traveling to avoid the same experience and double check directions with them too. Finally i wouldnt recommend last minute booking, makes cancelations and refunds much more complicated.
  • Loving Airbnb May 10, 2018

    By Cindy from Palm Desert, CA
    We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
  • Jul 24, 2021

    By Christian Tremblay
    Edited. After a bad experience with 2 hosts that ended up with the accomodations being unavailable on the same day i was able to get a full refund. Support took over a week to reply but was polite and efficient. I would strongly recommend talking directly with all hosts before booking and traveling to avoid the same experience and double check directions with them too. Finally i wouldnt recommend last minute booking, makes cancelations and refunds much more complicated.
  • Ok it’s time to abolish the Covid cleaning fees Jun 12, 2021

    By Macieg4me
    I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.
  • Jul 23, 2021

    By james teppin
    Works well in general, however when searching via map it seems to keep defaulting from exact dates to +7. We nearly booked a place as a result until I noticed the dates were wrong, we searched again on exact dates and the place was unavailable. Surely not many working adults are that flexible that a week makes no difference?
  • Jul 18, 2021

    By Eddie Rodriguez
    If you're looking for a great place to stay and can't decide between a bottom end hotel or a cheap resort, AirBnB is always the way to go. They have plenty of options and filters in order to navigate the app easily and I have ALWAYS been able to find a good deal for any weekend getaway or vacation. Hope this can help anyone who isn't certain about downloading the app to just trust the process and live life to the fullest with this app
  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
  • Jul 16, 2021

    By STUUUPORMAN
    App is so, so. During the pandemic, travel is almost impossible. But, when I choose Singapore, it fills up with stays in Malaysia, which is just across the river. Commuting is not an option coz u can't come in during this time. Also, if it were possible, it is a 1 to 2 hour trip to the center of Singapore unless u pay $$$ for a taxi So, this app needs to show only Singapore locations instead of trying to succer peeps into staying in Malaysia
  • Average Mar 11, 2019

    By DellDyn
    Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
  • Jul 5, 2021

    By Cara Johnston
    We love using Airbnb, especially traveling with kids. We prefer cooking and having multiple bedrooms to accommodate the whole family. We have been lucky to find some great homes away from home. App is easy to use to communicate with hosts, review the place, and is very clear on descriptions of places.
  • First experience with Air BnB is so-so Apr 25, 2019

    By Emb 927363404
    I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
  • Jul 25, 2021

    By Nat Natarajan
    Airbnb app is quite pathetic. It took me half an hour to find the rental agreement which my host sent me, print it, sign it and upload it. my host wanted me to sign a rental agreement as i wanted to bring my dog. The app does not support digital signatures in 2021! It only accepts images and it has to be uploaded inline within the message. When i manage to find the image within the mesage, i cannot do anything with it - cannot save it or share it or print it. U need a laptop to do any of this
  • Jul 25, 2021

    By Matthew Bowen
    Horrible app and company. They over charged me when I had to cancel due to the room unsafe with a bed that was not properly put together and when I brought this to their attention they did nothing to fix it. The host also tried to scam me out of $300 wanting me to pay them cash for an additional security deposit. Just stay away from this company. It will save you time and a hotel is nicer anyways.
  • Worst customer service ever!! Apr 3, 2021

    By Prettyprincesskage
    We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!
  • Jul 24, 2021

    By Scott Urquhart
    I've been using Airbnb for many years and not once had a problem. Host never responded to me.even though the booking was confirmed. I was his first guest and he had no reviews. Those are red flags but I thought I'd give it a shot. The day comes when I'm supposed to check-in and the host still hadn't responded to me. Que aribnb support: you can have a refund in full. My refund: 45 bucks out of 360. My bank: no, that's a charge back.
  • Airbnb has horrible support for customers Apr 8, 2021

    By poppy131313
    After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔
  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
  • Jul 20, 2021

    By Ben Lang
    Used to be great. I don't know what's changed but I haven't booked with Airbnb in a couple years and now it's a nightmare. The confirmation codes weren't sending, then they weren't being accepted. Then my number was wrong when it was entered correctly. Then I tried to rebook but it was worse than the first time. Hotwire or Priceline for me I suppose.
  • If your are under 25 don’t open an account May 8, 2021

    By 123455645274
    I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.
  • Jul 14, 2021

    By Gordon Carver
    This app has been nothing but a nightmare, I booked a reservation, they withdrew money, and Airbnb cancelled the reservation a week before the trip. Now I am scrambling to get a reservation elsewhere but it keeps showing server error and refusing to book a stay, while still withdrawing funds from my bank account and issuing immediate refunds. Now I am waiting for $7000 to be refunded to my account, and I still don't have any reservation for a trip planned months ago.
  • Terrible company Apr 5, 2021

    By Elisabeth162628
    I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same.
  • img Community
    Accommodations are the most expensive part of the trip. Instead of footing a $1,000 bill, why not split it immediately before you even reach your destination? That way everything is clear and you can enjoy the trip without butting heads about who owes whom.
    img by Antonio
    2 years ago
  • img Community
    You can find some properties here
    img by Yassir
    1 year ago
  • img Community
    When you need to find affordable accomodations for your trip to the UK, Airbnb is the best option. Choose from 100s of options all throughout the country and stay close to the best attractions when you book with Airbnb using this app.
    img by Julia
    1 year ago
  • img Community
    Find cheap accommodation in San Francisco. Whether you’re on a brief homestay or touring the city, you’ll find an Airbnb apartment that meets your taste and budget. Filter apartments based on price, location, lodging type, experiences etc. Airbnb charges guests a commission from 0% to 20% of the reservation fee.
    img by Tradis
    1 year ago
  • img Community
    Find affordable lodging when you travel to Portland, Oregon. This service has over 4,000 unique vacation rental listings across Portland to fit any budget. Whether you wish to stay in the funky Alberta districts or the buzzing Richmond area, an apartment in Portland is only a booking away.
    img by Brittany
    1 year ago
  • img Community
    Organizing accommodation right before you travel is never a fun experience. The prices can be horrible. Perhaps the best place to turn to is Airbnb. There will always be something suitable. You can find a decent place in Wales for as little as $35 a night.
    img by Stefan
    3 months ago
  • img Expert Best Hotel Booking Apps to Save Money 2021 Best apps for travel to china

    Best Hotel Booking Apps to Save Money 2021

    We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.

  • img Expert
    1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
    2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
    3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal

    Reviewed by Laura S on December 17, 2017

  • Loving Airbnb May 10, 2018

    By Cindy from Palm Desert, CA
    We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
  • Jul 18, 2021

    By Eddie Rodriguez
    If you're looking for a great place to stay and can't decide between a bottom end hotel or a cheap resort, AirBnB is always the way to go. They have plenty of options and filters in order to navigate the app easily and I have ALWAYS been able to find a good deal for any weekend getaway or vacation. Hope this can help anyone who isn't certain about downloading the app to just trust the process and live life to the fullest with this app
  • Jul 5, 2021

    By Cara Johnston
    We love using Airbnb, especially traveling with kids. We prefer cooking and having multiple bedrooms to accommodate the whole family. We have been lucky to find some great homes away from home. App is easy to use to communicate with hosts, review the place, and is very clear on descriptions of places.
  • ♥️Airbnb Nov 7, 2017

    By Inn Bloom
    I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
  • Cherry’s place was amazing. Cozy house with beautiful touches. Aug 2, 2019

    By gatoloco*
    Cherry’s place was amazing. Cozy house with beautiful touches. This host has definitely raised the bar on my expectations at my next Airbnb. She is super understanding and friendly. The bed was ah-mazingly soft!! The air conditioning was perfect. The bathrooms were sparkling clean. The house is located one minute away from Cincinnati. It’s extremely clean and very well appointed. The hostess takes great care in providing that immaculate home away from home comfort. Everything you need for a stay away. Kitchen well stocked with clean utensils, more than enough ample amenities all around. The interior renovation of this sweet little cottage is even better than it looks in the photos. So clean and a fresh feeling. Love the decor and back porch. Close to the highways, the neighborhood felt very safe, relatively quiet. I felt very secure there was also another female traveler, I had a wonderful time! Everything I needed was included in the house plus lots of extras. Thanks for hosting this space, I will definitely stay here again!
  • Great customer service Jan 18, 2020

    By P. alexis
    I had a potentially horrible stay at a host location. It smelled terribly of cat urine and feces as soon as the door opened. I set foot inside and realized the the bedroom light didn’t work and it was pitch black besides the flashlight on my phone. The front door wouldn’t close correctly unless you turned the deadbolt. Just ridiculous and smelly. Immediately called Airbnb for a refund and they responded amazingly. I provided pictures and video of the place and got a full refund and the host’s privileges were revoked. They also set me up with hotel accommodations for the night as it was late and no other Airbnb’s were available until the next morning. I spoke with the same person every single time which made customer service amazing because i didn’t have to retell my story and explain myself to a new person. The CS manager called me and emailed me within a very timely manner. It was all resolved in about 2 hours! I’m very happy with the service and will continue to use Airbnb.
  • Owner Sep 10, 2018

    By FUNky Super Host -Trudy
    Airbnb has become my exclusive Hosted Listing Website for 6 years! I have tried others too, plus have my own website. Air is my favorite and most dependable Hosted website! I love Air because: Customer service works, my guests are screened-quality people, Pay always drops into my business account, I can apply my listings information and photos via my phone app, and I have enough guests to keep me happy! I am older and disabled. Air and with outside help, and my dependable guests gave me hope and have saved my real estate property from being foreclosed. Their business I believe has saved my life and given me a chance to get back on my feet and be able to pay taxes again. Air is good for the US, State, local and citizen’s economy. Most of all.. my over 200 reviews tell the world that travelers like the idea of being able chose variety and unique spaces to relax at. But no competition can beat out Air’s experience providing quality app and customer service! Air is Super!!
  • Honest review Aug 12, 2018

    By Cougarwhiskers
    Initially, Airbnb had many problems. Among them was poor customer service support. Recently, through their Twitter account, I receive nearly immediate responses to my Owner questions and problems. Yay! Their Service fees to guest have been higher than other sites like VRBO, however from an owner standpoint, they are currently not charging a 3% transaction fee on credit card and e checks that VRBO is charging, which significantly reduces owner profitability. They also do not have a screwy algorithm like VRBO that can significantly reduce visibility and page views. My only suggestion at this point to AirBNB is to include local and state taxes in the calculations for guest stays. These are now frequently required nearly everywhere and create confusion for guests in either having to post higher rental rates to include the taxes, or a surprise after renting that taxes are due by the guest. I have sincerely enjoyed working with AirBNB and have found the guests who have stayed to be informed, responsible and communicative.
  • A++ customer service May 28, 2018

    By Silverlake dteaming
    Airbnb is a leader in today’s emerging app based economy. Not only do they provide fun, safe, and interesting places to stay, but their customer service is unparalleled. You can be sure that they will consider each case personally, and individually. The majority of my rentals have gone very smoothly, but every once in a while there is a hitch. Each time I’ve encountered a problem I’ve had an Airbnb employee contact me personally, make sure they understand the full situation on both sides, and come to a resolution in which all parties feel satisfied, and supported. Their customer support employees are obviously given the responsibility to make their own decisions based on individual facts, opposed to older, outdated models of customer services where employees are trained to respond with blanket statements, or form emails. Hopefully, other companies will follow Airbnb’s lead, and start to offer services customers can trust, and feel loyal to again.
  • An Affordable and Safe Travel Option! May 16, 2020

    By SarahGTravels
    Personally, I love AirBNB. It’s a great way to save money, travel and SAFELY stay in other people’s homes. Thanks to AirBNB’s review system, guests and hosts give each other feedback, which is a great way to have accountability and in turn means that if someone is remotely shady it will be public news. Also, they have the Super Host rating which hosts earn through providing excellent service. From my experience, I never stay with anyone who doesn’t have really great feedback or is already a Super Host. The best way to avoid weird situations (like one review mentioned a spider invasion!) is to always choose a Super Host and read the reviews carefully. I know there are a lot of negative reviews recently, but AirBnB is actually a great app that’s just trying to handle the virus situation as best as they can. Don’t give up on affordable travel and opportunities to meet locals just because someone else wrote a crabby, entitled review of them.
  • Jul 24, 2021

    By Christian Tremblay
    Edited. After a bad experience with 2 hosts that ended up with the accomodations being unavailable on the same day i was able to get a full refund. Support took over a week to reply but was polite and efficient. I would strongly recommend talking directly with all hosts before booking and traveling to avoid the same experience and double check directions with them too. Finally i wouldnt recommend last minute booking, makes cancelations and refunds much more complicated.
  • Jul 23, 2021

    By james teppin
    Works well in general, however when searching via map it seems to keep defaulting from exact dates to +7. We nearly booked a place as a result until I noticed the dates were wrong, we searched again on exact dates and the place was unavailable. Surely not many working adults are that flexible that a week makes no difference?
  • So far it’s been good, but needs a little work! Jun 15, 2018

    By sea225
    So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
  • There are pros and cons Jan 24, 2021

    By lightwarrior101
    I was late to the Airbnb way of booking as I’ve used other vacation rental sites before that. The pros are that I often find more choices to rent from than others sites. And both the renter and the person hosting are vetted for legitimacy beforehand or verified I should say. Those are pluses l. The cons I always run into with booking is there are an enormous amount of fees tacked onto renting. I understand hosts need to make a profit and so does Airbnb, but it still seems exceedingly higher than other sites. And I don’t usually rent from the places that charge an abnormally high cleaning fee. I’ve gone to hotels and other rentals, and the cleaning fees are either non-existent, they are part of the price, or they’re super low. I understand that if a party of three or more is charged a higher amount for the cleaning fee, but a solo renter or two people max should not be that high. It’s doubtful you’re renting to people that are that filthy. It’s the abundant amount of fees that push me to look at other sites to avoid that, so it is a big deal.
  • App fairly good but prices misleading Apr 22, 2019

    By Wavemuxer
    The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment.
  • Actual cost & bed ct. hidden under add. clicks & scrolls Jan 28, 2018

    By Wontbuy
    In short: I would like total of trip to be the default, and i would like a single person to be counted as a whole person and not half a couple. Put bed count and sofa count in different fields or readily available for selection in options. In long form: This app counts people as couples to a default, it would be nice if i didn’t have to put 3 people when there are only 2 just for the app to show me situations where there are at least two places to sleep, or to show places with two actual beds and not a bed and a couch. I recently had to do this traveling with a couple and two singles - (and am doing it again with a different trip). I have to bump out the search to 5 people to find at least three beds. Searching takes longer and is disappointing. Because the $ amount has to be increased just to see 3 bed (not just couch) situations that are actually 2 beds and a couch. You’re looking at amazing places out of budget to find something in budget - so it is set up to disappoint. Each spot i have to scroll through to see if, for four people, it means 2 beds, or 2 beds and a sofa, or one bed and two sofas. The app also requires the dates i’m looking for, so why give only a per night charge in the preview? And require me to hit book to see the total after all the itemized charges? I would rather see the total on the map, or at the bottom as i look at pictures to make it easier to see if i'm within budget.
  • Great service, not so great app Oct 3, 2017

    By Spazzfx
    Air bnb has been extremely helpful for us over the past few months. We have an extra room in our house and we rent it out through Air bnb which has been very successful and making us some much needed extra money in tight times. It was also very helpful while we were traveling overseas. It saved us a large amount of money booking rooms not in an expensive hotel. There are some risks using the service since you never know what kind of person you are booking from and the space where you will be staying isn’t always as nice as it’s presented in the listing. As for the app, I’ve encountered multiple problems with guests changing their booking. We were unable to have a guest add a third person to one booking, we had a guest request to stay an extra night but was unable to change the booking through the app. There are some major bugs that need to be fixed for the app to get 5 stars but overall it gets the job done.
  • Ok it’s time to abolish the Covid cleaning fees Jun 12, 2021

    By Macieg4me
    I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.
  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
  • Jul 16, 2021

    By STUUUPORMAN
    App is so, so. During the pandemic, travel is almost impossible. But, when I choose Singapore, it fills up with stays in Malaysia, which is just across the river. Commuting is not an option coz u can't come in during this time. Also, if it were possible, it is a 1 to 2 hour trip to the center of Singapore unless u pay $$$ for a taxi So, this app needs to show only Singapore locations instead of trying to succer peeps into staying in Malaysia
  • Average Mar 11, 2019

    By DellDyn
    Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
  • First experience with Air BnB is so-so Apr 25, 2019

    By Emb 927363404
    I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
  • Good App, but could improve with some bug fixes Dec 28, 2017

    By guesswho!!
    Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
  • Problems taking photo on iPad Pro in landscape May 29, 2019

    By Robert Ryan
    The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
  • Good app except…… Aug 13, 2018

    By Asufhes
    I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
  • Reimbursement- communication Aug 5, 2018

    By yellow tail 23
    There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
  • Hard 2 c, find, use Feb 22, 2018

    By u may not like this but
    EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
  • Jul 25, 2021

    By Nat Natarajan
    Airbnb app is quite pathetic. It took me half an hour to find the rental agreement which my host sent me, print it, sign it and upload it. my host wanted me to sign a rental agreement as i wanted to bring my dog. The app does not support digital signatures in 2021! It only accepts images and it has to be uploaded inline within the message. When i manage to find the image within the mesage, i cannot do anything with it - cannot save it or share it or print it. U need a laptop to do any of this
  • Jul 17, 2021

    By c diaz
    Support within the app, or via phone, is fairly quick, considering. However, a long term stay with automatic reoccurring monthly payments, also had the same reoccurring issues. Yet, after months, contacting someone never got easier. When I did reach someone, I felt like the expert with the solutions, as they rarely could find notes. The solution was 'send me to finance ' yet here I am, waiting weeks, every month, hoping I don't lose my reservation mid-stay.
  • Cancellation by host Aug 30, 2018

    By ehowle
    Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
  • App is fine. Customer is awful. Mar 19, 2020

    By D8796
    Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund.
  • Jul 25, 2021

    By Matthew Bowen
    Horrible app and company. They over charged me when I had to cancel due to the room unsafe with a bed that was not properly put together and when I brought this to their attention they did nothing to fix it. The host also tried to scam me out of $300 wanting me to pay them cash for an additional security deposit. Just stay away from this company. It will save you time and a hotel is nicer anyways.
  • Worst customer service ever!! Apr 3, 2021

    By Prettyprincesskage
    We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!
  • Jul 24, 2021

    By Scott Urquhart
    I've been using Airbnb for many years and not once had a problem. Host never responded to me.even though the booking was confirmed. I was his first guest and he had no reviews. Those are red flags but I thought I'd give it a shot. The day comes when I'm supposed to check-in and the host still hadn't responded to me. Que aribnb support: you can have a refund in full. My refund: 45 bucks out of 360. My bank: no, that's a charge back.
  • Airbnb has horrible support for customers Apr 8, 2021

    By poppy131313
    After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔
  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
  • Jul 20, 2021

    By Ben Lang
    Used to be great. I don't know what's changed but I haven't booked with Airbnb in a couple years and now it's a nightmare. The confirmation codes weren't sending, then they weren't being accepted. Then my number was wrong when it was entered correctly. Then I tried to rebook but it was worse than the first time. Hotwire or Priceline for me I suppose.
  • If your are under 25 don’t open an account May 8, 2021

    By 123455645274
    I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.
  • Jul 14, 2021

    By Gordon Carver
    This app has been nothing but a nightmare, I booked a reservation, they withdrew money, and Airbnb cancelled the reservation a week before the trip. Now I am scrambling to get a reservation elsewhere but it keeps showing server error and refusing to book a stay, while still withdrawing funds from my bank account and issuing immediate refunds. Now I am waiting for $7000 to be refunded to my account, and I still don't have any reservation for a trip planned months ago.
  • Terrible company Apr 5, 2021

    By Elisabeth162628
    I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same.
  • Jul 24, 2021

    By Sarah Richardson
    This truly is the worst app on my phone. It's unbelievable that a multi billion dollar company would have such a glitchy app and website. The app is constantly down, can't even see messages from guests that are checking in that day and have to call and have the messages read by the customer service and that was actually worse than pulling teeth. He couldn't even look up a particular day, he had to just go through my messages and read them one by one to me with only a partial grasp of English.

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