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Airbnb

Airbnb

Airbnb

Find the perfect vacation rental, live like a local, discover new experiences.

4.6 Ratings 2M+ Reviews 50M+ Downloads
Featured on Top Apps for Splitting Travel Costs & Payments with Friends

About Airbnb

Find the perfect vacation rental, live like a local, discover new experiences.
see more about Airbnb

Ratings & Reviews

4.6
1.6M+ Ratings
  1. 5
    82%
  2. 4
    11%
  3. 3
    2%
  4. 2
    1%
  5. 1
    4%
  • Loving Airbnb May 10, 2018

    By Cindy from Palm Desert, CA
    We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
    more
  • Oct 28, 2020

    By Jenny Jacobsen
    We have used Airbnb many times both for overnight stays and experiences. The site itself is ready to use and accurate. I appreciate the feature that shows what the total will be because sometimes cleaning fees are extreme and a person needs to know that before they commit. I also like when there is clarity about specific cancellation fees for each location.
    more
  • Oct 25, 2020

    By Trish Ruleau
    Airbnb needs to have better communication with its hosts and travelers. Pricing is confusing. When rating the place and experience needs an option to comment for each question, yes/no does not always tell the entire story. Photos being acurate? Yes but more would have given a better idea. The tv? There were 2 in the living spaces, not in the room. Add more specific options to choose or type in. What does not possible mean when adding dates when the host says yes? Cleaning fees, for who?
    more
  • Oct 29, 2020

    By Bernalee Cortje
    This app did well for me until today ,I tried booking a reservation and just as I'm about to confirm booking and make payment it says update your details to get accurate pricing and more and won't allow me to book no matter which house i want to book,anyone else had this problem ?
    more
  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
    more
  • Oct 28, 2020

    By sai V
    Not having great experince with Airbnb today, I have used the app for years witout any major drama. Today I tried to book a place and for some reason the app requires another ID verification step that I cannot get past (tried about 20 times unsuccessfully). So annoying and frustrating, cannot recommend based on todays experience.
    more
  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
    more
  • Oct 29, 2020

    By Ant Russ
    Today I am very pissed off. I booked a location through this app about a week ago and today I am trying to make another reservation and they are saying my account has been locked for security proposes. Every time I try to review my account to it sends me back to the same log in screen. There is no number to call and fix the problem and I can't get around the log in screen.
    more
  • The worst service ever!!! Hotels are way better! Sep 1, 2019

    By Sam Battle
    First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!!
    more
  • Oct 21, 2020

    By kantivah
    I have been using Airbnb application for more than three years and the fact that it has the same bugs from time to time is unacceptable. The switch account button appears and disappears. Even when it "decides" to appear some of the times it does not "remember" the codes of the switched account. But to make it even better after I log in to the other account I see in the listings panel listings of the previous account I just logged out. If I had space I would write more. Totally unprofessional.
    more
  1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
  2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
  3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal

Reviewed by Laura S on December 17, 2017

  • Loving Airbnb May 10, 2018

    By Cindy from Palm Desert, CA
    We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
    more
  • Oct 28, 2020

    By Jenny Jacobsen
    We have used Airbnb many times both for overnight stays and experiences. The site itself is ready to use and accurate. I appreciate the feature that shows what the total will be because sometimes cleaning fees are extreme and a person needs to know that before they commit. I also like when there is clarity about specific cancellation fees for each location.
    more
  • Oct 9, 2020

    By Artsy Ashlee
    This is probably one of my most used and recommended apps. Some of my friends and family have been skeptical in the past and I always reassure them that Air Bnb is really the way to go when it comes to on the go lifestyle... especially me as a tattoo artist. I travel a lot for work and events - air bnb is really the best and the most reliable. A+ recommend and super affordable.
    more
  • ♥️Airbnb Nov 7, 2017

    By Inn Bloom
    I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
    more
  • Oct 6, 2020

    By Andrea Katherine Hadzimichalis
    I have said so many times I enjoy meeting new people through Airbnb hosts. Most have been kind and go out of their way to ensure my experience is the best possible. I especially like the pro-active Covid-19 response they've deployed in allowing reservations to be changed or cancelled with ease and little explanation. One new addition is the filter showing Hosts that offer >r than a 30 day stay. Often times a longer stay includes a percentage discount which can be as high as 50% off, great!
    more
  • Oct 25, 2020

    By Trish Ruleau
    Airbnb needs to have better communication with its hosts and travelers. Pricing is confusing. When rating the place and experience needs an option to comment for each question, yes/no does not always tell the entire story. Photos being acurate? Yes but more would have given a better idea. The tv? There were 2 in the living spaces, not in the room. Add more specific options to choose or type in. What does not possible mean when adding dates when the host says yes? Cleaning fees, for who?
    more
  • So far it’s been good, but needs a little work! Jun 15, 2018

    By sea225
    So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
    more
  • Oct 11, 2020

    By Sanford Mick
    Good experience, easy to use, however for some reason I had to go through the review process twice before submitting which I found a little long. This may discourage some from leaving a review. Could do without the extra fees which I found high(basically the equivalent of an extra night's cost or more). Other than that great app.
    more
  • Oct 28, 2020

    By Drew H
    Its better than the other holiday booking sites, however of late it hasn't been notifying me of booking unless i open the app. Id like to see my nightly price appear when i open the calendar, so i can action pricing errors without having to go in to individual nights to realise i have made an error.
    more
  • App fairly good but prices misleading Apr 22, 2019

    By Wavemuxer
    The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment.
    more
  • Oct 29, 2020

    By Bernalee Cortje
    This app did well for me until today ,I tried booking a reservation and just as I'm about to confirm booking and make payment it says update your details to get accurate pricing and more and won't allow me to book no matter which house i want to book,anyone else had this problem ?
    more
  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
    more
  • Average Mar 11, 2019

    By DellDyn
    Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
    more
  • First experience with Air BnB is so-so Apr 25, 2019

    By Emb 927363404
    I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
    more
  • Oct 27, 2020

    By Amy Mariano
    Experience was ok. It helped me find my getaway. But when it came time to check in, the app messed up my check in and check out dates by a day. If the host hadn't of been tracking on her own, I would've lost half of my getaway (that would have equated to $500 for one day 😡). Lucky she saw the error from airbnb and everything turned out well.
    more
  • Oct 20, 2020

    By Natalie C
    The app is fine, but the service as a whole is completely useless. Customer service spent a week doing nothing to assist me in resolving an issue. There is no accountability as far as X ensuring hosts are following ABnB guidelines. I wish I would have booked directly through the host. This is just inconvenient security theater.
    more
  • Oct 23, 2020

    By Bean Dolan
    Terrible platform. Buggy and prone to not following links sent via email. Navigation is all over the place, and although staff are as helpful as they can, the company has not invested enough in the app or indeed in making things straight forward for host or guest. A constant disappointment to say the least.
    more
  • Oct 25, 2020

    By Holly Lewis
    I really love to use Airbnb, but this app is so buggy and irritating to use. My saved places and lists are constantly disappearing without me deleting them, which is so frustrating considering I like to save a lot of cool spots for future trips. It seems like something so simple wouldn't be an issue for a long period, but I've had this app for years and it seems to honestly be getting worse. Just fix this one simple bug and I'd give it five stars tbh 🤷
    more
  • Oct 23, 2020

    By schelley stamps
    This app does not send push or text messages on my moto g6 phone anymore. This is a important app to me for business and Airbnb says there's nothing wrong with it. All permission is given for push & text. It only goes to email. If anyone has a cure for this please let me know because Airbnb is clueless. I have missed bookings from people inquiring especially last minute on the same day, because I did not respond back in time and I don't check my email every minute.
    more
  • Cancellation by host Aug 30, 2018

    By ehowle
    Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
    more
  • Oct 28, 2020

    By sai V
    Not having great experince with Airbnb today, I have used the app for years witout any major drama. Today I tried to book a place and for some reason the app requires another ID verification step that I cannot get past (tried about 20 times unsuccessfully). So annoying and frustrating, cannot recommend based on todays experience.
    more
  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
    more
  • Oct 29, 2020

    By Ant Russ
    Today I am very pissed off. I booked a location through this app about a week ago and today I am trying to make another reservation and they are saying my account has been locked for security proposes. Every time I try to review my account to it sends me back to the same log in screen. There is no number to call and fix the problem and I can't get around the log in screen.
    more
  • The worst service ever!!! Hotels are way better! Sep 1, 2019

    By Sam Battle
    First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!!
    more
  • Oct 21, 2020

    By kantivah
    I have been using Airbnb application for more than three years and the fact that it has the same bugs from time to time is unacceptable. The switch account button appears and disappears. Even when it "decides" to appear some of the times it does not "remember" the codes of the switched account. But to make it even better after I log in to the other account I see in the listings panel listings of the previous account I just logged out. If I had space I would write more. Totally unprofessional.
    more

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