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Airbnb

Airbnb

Airbnb

Find the perfect vacation rental, live like a local, discover new experiences.

4.7 Ratings 2M+ Reviews 50M+ Downloads
Featured onTop Apps for Splitting Travel Costs & Payments with Friends
Find the perfect vacation rental, live like a local, discover new experiences.
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Ratings & Reviews

4.7
1.5M+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Jul 26, 2020

    By Christina Wilson
    Love the app but it's missing one feature that I wish it had!!! When your looking for places to stay, it world bee nice if you could sort the list from lowest to highest price and sort by ratings and stuff like that. It's a pain to have to constantly scroll through the page, trying to find the cheapest spot to stay, especially when you get 300+ available places to stay at.
    more
  • Aug 5, 2020

    By Javier Millan
    I always use Airbnb to make reservations when I travel. Easy to follow App, full of choises . I have had very neat experiences around the world. I have never had any problem with the App nor with the hostesses. Here you may find and select whatever your needs are, at the price you are willing to pay, in a city, in the countryside, everywhere. Places are always kept clean and neet by the owners and doted with all you need for staying and enjoying a great deal.
    more
  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
    more
  • Aug 3, 2020

    By Pookie Joy
    Very easy and secured for booking. But I received an invite link which gave me a discount, so I downloaded the app, and wasn't ready to go on a vacation yet, when I was ready just few weeks later I tried using the link but I couldn't. But everything else in this App is super and very easy to use, and alot of filters to help u choose exactly what you want. Bravoo!
    more
  • Aug 5, 2020

    By Amy Shubert
    I love Airbnb! I've vacationed with them a few times before and every time was wonderful. I had a wonderful experience with them today, in that I booked a non-refundable trip to Clearwater last night and found out at work today that I had been exposed to covid 19 and could not go on my vacation. I called Airbnb support and after giving them the details, they refunded me my full amount and each person I talked to on the phone was incredibly friendly and understanding. Thanks Airbnb team! :)
    more
  • Aug 5, 2020

    By Carrie Sam
    Had the worst experience using this app and I don't have enough space to explain but I will say I am not satisfied with how the support team takes so long to understand the frustration I had with them. This will be the last time I ever use it. They just messed up my booking again. I booked a 3 bedroom and am now stuck in a 2 bedroom. I am not even going to bother. I spent enoug of my day trying to get things situated this morning into my afternoon!
    more
  • The worst service ever!!! Hotels are way better! Sep 1, 2019

    By Sam Battle
    First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!!
    more
  • Jul 27, 2020

    By Hyeforlife bf4
    Used to be awesome. Airbnb used to be a wonderful alternative to hotels but it has quickly spiraled downward. A studio rental on the beach will list as $76 a night and once you hit reserve and all the ridiculous fees are tacked on you are anywhere between $145 and $199 a night. A very nice hotel on the beach is actually cheaper. Not to mention you get free breakfast and daily room service! So stupid.
    more
  • DO NOT RECOMMEND THIS APP!!! Dec 25, 2019

    By $@h67
    I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same.
    more
  • Ridiculous Jan 14, 2019

    By Hoodoo2
    So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
    more
  1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
  2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
  3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal

Reviewed by Laura S on December 17, 2017

  • Aug 5, 2020

    By Javier Millan
    I always use Airbnb to make reservations when I travel. Easy to follow App, full of choises . I have had very neat experiences around the world. I have never had any problem with the App nor with the hostesses. Here you may find and select whatever your needs are, at the price you are willing to pay, in a city, in the countryside, everywhere. Places are always kept clean and neet by the owners and doted with all you need for staying and enjoying a great deal.
    more
  • Aug 5, 2020

    By Amy Shubert
    I love Airbnb! I've vacationed with them a few times before and every time was wonderful. I had a wonderful experience with them today, in that I booked a non-refundable trip to Clearwater last night and found out at work today that I had been exposed to covid 19 and could not go on my vacation. I called Airbnb support and after giving them the details, they refunded me my full amount and each person I talked to on the phone was incredibly friendly and understanding. Thanks Airbnb team! :)
    more
  • ♥️Airbnb Nov 7, 2017

    By Inn Bloom
    I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
    more
  • Jul 26, 2020

    By Christina Wilson
    Love the app but it's missing one feature that I wish it had!!! When your looking for places to stay, it world bee nice if you could sort the list from lowest to highest price and sort by ratings and stuff like that. It's a pain to have to constantly scroll through the page, trying to find the cheapest spot to stay, especially when you get 300+ available places to stay at.
    more
  • Aug 3, 2020

    By Pookie Joy
    Very easy and secured for booking. But I received an invite link which gave me a discount, so I downloaded the app, and wasn't ready to go on a vacation yet, when I was ready just few weeks later I tried using the link but I couldn't. But everything else in this App is super and very easy to use, and alot of filters to help u choose exactly what you want. Bravoo!
    more
  • So far it’s been good, but needs a little work! Jun 15, 2018

    By sea225
    So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
    more
  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
    more
  • Jul 28, 2020

    By Annie Pasquier
    Great App, amazing hosts but Airbnb needs to improve their customer service support. I've had a pending issue since mid-June. No one has called. The app sends a message saying they haven't forgotten about me and asks if I still need help or am I done and then it doesn't allow me to choose anything going forward from there. So resulting in being unable to use my promo code, special offer or credit.
    more
  • Average Mar 11, 2019

    By DellDyn
    Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
    more
  • First experience with Air BnB is so-so Apr 25, 2019

    By Emb 927363404
    I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
    more
  • Aug 2, 2020

    By Horia Vlad Guzu
    They eventually make up for their mistakes. Very slow customer support for urgent issues. One might end up sleeping on the streets. One can't see the profile picture of guests before an actual booking takes place. I keep seeing the message: "This date has multiple notes" and it is acutally impossible to see the notes.
    more
  • Cancellation by host Aug 30, 2018

    By ehowle
    Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
    more
  • Jul 11, 2020

    By Nguyen Truong Thi
    The app is really slow. My phone is Huawei Mate 20 Pro, can load other apps within 1 or 2 seconds. But when loading inbox of Airbnb, it takes almost 2 minutes and sometimes couldn't load. Also, when uploading photos in inbox, the photos sometimes cannot be sent, have to try again and again, photos order goes wrongly too. Please fix.
    more
  • Aug 5, 2020

    By Carrie Sam
    Had the worst experience using this app and I don't have enough space to explain but I will say I am not satisfied with how the support team takes so long to understand the frustration I had with them. This will be the last time I ever use it. They just messed up my booking again. I booked a 3 bedroom and am now stuck in a 2 bedroom. I am not even going to bother. I spent enoug of my day trying to get things situated this morning into my afternoon!
    more
  • The worst service ever!!! Hotels are way better! Sep 1, 2019

    By Sam Battle
    First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!!
    more
  • Jul 27, 2020

    By Hyeforlife bf4
    Used to be awesome. Airbnb used to be a wonderful alternative to hotels but it has quickly spiraled downward. A studio rental on the beach will list as $76 a night and once you hit reserve and all the ridiculous fees are tacked on you are anywhere between $145 and $199 a night. A very nice hotel on the beach is actually cheaper. Not to mention you get free breakfast and daily room service! So stupid.
    more
  • DO NOT RECOMMEND THIS APP!!! Dec 25, 2019

    By $@h67
    I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same.
    more
  • Ridiculous Jan 14, 2019

    By Hoodoo2
    So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
    more

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