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Find the perfect vacation rental, live like a local, discover new experiences.
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About Airbnb
Unforgettable travel experiences start with Airbnb. Find travel adventures and new places to go far away or near to you, and access vacation home rentals, new experiences, and places to visit all around the world. Book everything for your trip, or start earning money as a host.
BOOK TRAVEL EXPERIENCES
Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience.
BOOK VACATION HOMES
Choose from over 6 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more.
POPULAR DESTINATIONS
Experience the beautiful sights & find local guides for the perfect vacation:
• Rio – Explore the birthplace of Samba or hang glide over the sights
• Paris – Find your fill in some of the best culinary tours and museums
• Barcelona – Discover the cities beauty with guided walking tours
For travelers:
• Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip
• Search for last minute travel accommodations or long term rentals
• Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you
• Add experiences and events to your itinerary
• Message your host and get directions to your home
For hosts:
• Share your extra space or lead experiences that showcase what makes your city great
• Update your listing and calendar availability
• Share what’s special about your neighborhood with a host guidebook
• Message guests and manage their reservations
BOOK TRAVEL EXPERIENCES
Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience.
BOOK VACATION HOMES
Choose from over 6 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more.
POPULAR DESTINATIONS
Experience the beautiful sights & find local guides for the perfect vacation:
• Rio – Explore the birthplace of Samba or hang glide over the sights
• Paris – Find your fill in some of the best culinary tours and museums
• Barcelona – Discover the cities beauty with guided walking tours
For travelers:
• Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip
• Search for last minute travel accommodations or long term rentals
• Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you
• Add experiences and events to your itinerary
• Message your host and get directions to your home
For hosts:
• Share your extra space or lead experiences that showcase what makes your city great
• Update your listing and calendar availability
• Share what’s special about your neighborhood with a host guidebook
• Message guests and manage their reservations
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Loving Airbnb
May 10, 2018 We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!more -
Oct 28, 2020 We have used Airbnb many times both for overnight stays and experiences. The site itself is ready to use and accurate. I appreciate the feature that shows what the total will be because sometimes cleaning fees are extreme and a person needs to know that before they commit. I also like when there is clarity about specific cancellation fees for each location.more -
Oct 25, 2020 Airbnb needs to have better communication with its hosts and travelers. Pricing is confusing. When rating the place and experience needs an option to comment for each question, yes/no does not always tell the entire story. Photos being acurate? Yes but more would have given a better idea. The tv? There were 2 in the living spaces, not in the room. Add more specific options to choose or type in. What does not possible mean when adding dates when the host says yes? Cleaning fees, for who?more -
Oct 29, 2020 This app did well for me until today ,I tried booking a reservation and just as I'm about to confirm booking and make payment it says update your details to get accurate pricing and more and won't allow me to book no matter which house i want to book,anyone else had this problem ?more -
Great service - serviceable app
May 3, 2020 I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!more
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Oct 28, 2020 Not having great experince with Airbnb today, I have used the app for years witout any major drama. Today I tried to book a place and for some reason the app requires another ID verification step that I cannot get past (tried about 20 times unsuccessfully). So annoying and frustrating, cannot recommend based on todays experience.more -
Awful Customer Service
Aug 16, 2020 If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.more -
Oct 29, 2020 Today I am very pissed off. I booked a location through this app about a week ago and today I am trying to make another reservation and they are saying my account has been locked for security proposes. Every time I try to review my account to it sends me back to the same log in screen. There is no number to call and fix the problem and I can't get around the log in screen.more -
The worst service ever!!! Hotels are way better!
Sep 1, 2019 First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!!more -
Oct 21, 2020 I have been using Airbnb application for more than three years and the fact that it has the same bugs from time to time is unacceptable. The switch account button appears and disappears. Even when it "decides" to appear some of the times it does not "remember" the codes of the switched account. But to make it even better after I log in to the other account I see in the listings panel listings of the previous account I just logged out. If I had space I would write more. Totally unprofessional.more
- Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
- Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
- Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal
Reviewed by Laura S on December 17, 2017
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Loving Airbnb
May 10, 2018 We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!more -
Oct 28, 2020 We have used Airbnb many times both for overnight stays and experiences. The site itself is ready to use and accurate. I appreciate the feature that shows what the total will be because sometimes cleaning fees are extreme and a person needs to know that before they commit. I also like when there is clarity about specific cancellation fees for each location.more -
Oct 9, 2020 This is probably one of my most used and recommended apps. Some of my friends and family have been skeptical in the past and I always reassure them that Air Bnb is really the way to go when it comes to on the go lifestyle... especially me as a tattoo artist. I travel a lot for work and events - air bnb is really the best and the most reliable. A+ recommend and super affordable.more -
♥️Airbnb
Nov 7, 2017 I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!more -
Oct 6, 2020 I have said so many times I enjoy meeting new people through Airbnb hosts. Most have been kind and go out of their way to ensure my experience is the best possible. I especially like the pro-active Covid-19 response they've deployed in allowing reservations to be changed or cancelled with ease and little explanation. One new addition is the filter showing Hosts that offer >r than a 30 day stay. Often times a longer stay includes a percentage discount which can be as high as 50% off, great!more
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Oct 25, 2020 Airbnb needs to have better communication with its hosts and travelers. Pricing is confusing. When rating the place and experience needs an option to comment for each question, yes/no does not always tell the entire story. Photos being acurate? Yes but more would have given a better idea. The tv? There were 2 in the living spaces, not in the room. Add more specific options to choose or type in. What does not possible mean when adding dates when the host says yes? Cleaning fees, for who?more -
So far it’s been good, but needs a little work!
Jun 15, 2018 So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.more -
Oct 11, 2020 Good experience, easy to use, however for some reason I had to go through the review process twice before submitting which I found a little long. This may discourage some from leaving a review. Could do without the extra fees which I found high(basically the equivalent of an extra night's cost or more). Other than that great app.more -
Oct 28, 2020 Its better than the other holiday booking sites, however of late it hasn't been notifying me of booking unless i open the app. Id like to see my nightly price appear when i open the calendar, so i can action pricing errors without having to go in to individual nights to realise i have made an error.more -
App fairly good but prices misleading
Apr 22, 2019 The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment.more
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Oct 29, 2020 This app did well for me until today ,I tried booking a reservation and just as I'm about to confirm booking and make payment it says update your details to get accurate pricing and more and won't allow me to book no matter which house i want to book,anyone else had this problem ?more -
Great service - serviceable app
May 3, 2020 I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!more -
Average
Mar 11, 2019 Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.more -
First experience with Air BnB is so-so
Apr 25, 2019 I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.more -
Oct 27, 2020 Experience was ok. It helped me find my getaway. But when it came time to check in, the app messed up my check in and check out dates by a day. If the host hadn't of been tracking on her own, I would've lost half of my getaway (that would have equated to $500 for one day 😡). Lucky she saw the error from airbnb and everything turned out well.more
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Oct 20, 2020 The app is fine, but the service as a whole is completely useless. Customer service spent a week doing nothing to assist me in resolving an issue. There is no accountability as far as X ensuring hosts are following ABnB guidelines. I wish I would have booked directly through the host. This is just inconvenient security theater.more -
Oct 23, 2020 Terrible platform. Buggy and prone to not following links sent via email. Navigation is all over the place, and although staff are as helpful as they can, the company has not invested enough in the app or indeed in making things straight forward for host or guest. A constant disappointment to say the least.more -
Oct 25, 2020 I really love to use Airbnb, but this app is so buggy and irritating to use. My saved places and lists are constantly disappearing without me deleting them, which is so frustrating considering I like to save a lot of cool spots for future trips. It seems like something so simple wouldn't be an issue for a long period, but I've had this app for years and it seems to honestly be getting worse. Just fix this one simple bug and I'd give it five stars tbh 🤷more -
Oct 23, 2020 This app does not send push or text messages on my moto g6 phone anymore. This is a important app to me for business and Airbnb says there's nothing wrong with it. All permission is given for push & text. It only goes to email. If anyone has a cure for this please let me know because Airbnb is clueless. I have missed bookings from people inquiring especially last minute on the same day, because I did not respond back in time and I don't check my email every minute.more -
Cancellation by host
Aug 30, 2018 Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!more
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Oct 28, 2020 Not having great experince with Airbnb today, I have used the app for years witout any major drama. Today I tried to book a place and for some reason the app requires another ID verification step that I cannot get past (tried about 20 times unsuccessfully). So annoying and frustrating, cannot recommend based on todays experience.more -
Awful Customer Service
Aug 16, 2020 If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.more -
Oct 29, 2020 Today I am very pissed off. I booked a location through this app about a week ago and today I am trying to make another reservation and they are saying my account has been locked for security proposes. Every time I try to review my account to it sends me back to the same log in screen. There is no number to call and fix the problem and I can't get around the log in screen.more -
The worst service ever!!! Hotels are way better!
Sep 1, 2019 First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!!more -
Oct 21, 2020 I have been using Airbnb application for more than three years and the fact that it has the same bugs from time to time is unacceptable. The switch account button appears and disappears. Even when it "decides" to appear some of the times it does not "remember" the codes of the switched account. But to make it even better after I log in to the other account I see in the listings panel listings of the previous account I just logged out. If I had space I would write more. Totally unprofessional.more
What’s Groovy
I love the idea, and regularly use Airbnb, but I'm keen to jump ship for the first competitor who allows me to access the original posting for the booked trips within the app. I find it incredibly irksome to be forced to a computer for one of the most frequently desired actions that logically should be available in the app. I often need to revisit to confirm details from the pictures etc but you simply can't here. If it wasn't for communicating with hosts, I'd uninstall and do desktop only.
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What’s Subpar
The first thing I will say is to ALWAYS use a credit card when booking a rental through the Airbnb app. I recently learned the hard way that Airbnb Support represents the host, not the customer. I booked a one night $400 rental in Big Bear through this app on August 4th of this year and after arriving at the place my wife, kids and I realized that the pictures on the app did not match up to what I actually paid for (it was false advertising). We immediately walked out of the place and I called Airbnb Support to tell them what had occurred. They told me that they would resolve the issue and get back to me regarding my concern. The next day they called and asked if I had taken any pictures of the rental and I informed them that Airbnb Support never told me to do any of that. They placed the burden on me to prove my case even though I never used the rental and called them within minutes with my concern. I could have gotten another rental that same day (I didn’t book the place till almost 6PM) for much less, but I based my decision on getting the rental in question because of the pictures that were displayed on the app (the place looked modern, clean and new; what we walked into was much older, lacked character and looked like some hotel room). I am still trying to get my money back, but let this be a lesson so that you don’t struggle as I have. Use a credit card and you will have dispute rights (I used my debit card).
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Filter Reviews
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Loving Airbnb
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo! -
We have used Airbnb many times both for overnight stays and experiences. The site itself is ready to use and accurate. I appreciate the feature that shows what the total will be because sometimes cleaning fees are extreme and a person needs to know that before they commit. I also like when there is clarity about specific cancellation fees for each location.
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Airbnb needs to have better communication with its hosts and travelers. Pricing is confusing. When rating the place and experience needs an option to comment for each question, yes/no does not always tell the entire story. Photos being acurate? Yes but more would have given a better idea. The tv? There were 2 in the living spaces, not in the room. Add more specific options to choose or type in. What does not possible mean when adding dates when the host says yes? Cleaning fees, for who?
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This app did well for me until today ,I tried booking a reservation and just as I'm about to confirm booking and make payment it says update your details to get accurate pricing and more and won't allow me to book no matter which house i want to book,anyone else had this problem ?
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Great service - serviceable app
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks! -
So far it’s been good, but needs a little work!
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually. -
This is probably one of my most used and recommended apps. Some of my friends and family have been skeptical in the past and I always reassure them that Air Bnb is really the way to go when it comes to on the go lifestyle... especially me as a tattoo artist. I travel a lot for work and events - air bnb is really the best and the most reliable. A+ recommend and super affordable.
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Average
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book. -
♥️Airbnb
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb! -
Good experience, easy to use, however for some reason I had to go through the review process twice before submitting which I found a little long. This may discourage some from leaving a review. Could do without the extra fees which I found high(basically the equivalent of an extra night's cost or more). Other than that great app.
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Super easy way to find accommodation. I love the app.
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Easy to find something in the areas you're looking for
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I like this app because is simple and easy to use.
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This app is very helpful on helping you find a place to go, stay! I highly recommend it
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Very easy to use
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Very wonderful and so helpful and friendly and very informative.
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Love it
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Love staying at Airbnb in the States.
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Airbnb is genuine.
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Awesome app that connect you to Awesome people and places.
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Loving Airbnb
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo! -
We have used Airbnb many times both for overnight stays and experiences. The site itself is ready to use and accurate. I appreciate the feature that shows what the total will be because sometimes cleaning fees are extreme and a person needs to know that before they commit. I also like when there is clarity about specific cancellation fees for each location.
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This is probably one of my most used and recommended apps. Some of my friends and family have been skeptical in the past and I always reassure them that Air Bnb is really the way to go when it comes to on the go lifestyle... especially me as a tattoo artist. I travel a lot for work and events - air bnb is really the best and the most reliable. A+ recommend and super affordable.
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♥️Airbnb
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb! -
I have said so many times I enjoy meeting new people through Airbnb hosts. Most have been kind and go out of their way to ensure my experience is the best possible. I especially like the pro-active Covid-19 response they've deployed in allowing reservations to be changed or cancelled with ease and little explanation. One new addition is the filter showing Hosts that offer >r than a 30 day stay. Often times a longer stay includes a percentage discount which can be as high as 50% off, great!
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Cherry’s place was amazing. Cozy house with beautiful touches.
Cherry’s place was amazing. Cozy house with beautiful touches. This host has definitely raised the bar on my expectations at my next Airbnb. She is super understanding and friendly. The bed was ah-mazingly soft!! The air conditioning was perfect. The bathrooms were sparkling clean. The house is located one minute away from Cincinnati. It’s extremely clean and very well appointed. The hostess takes great care in providing that immaculate home away from home comfort. Everything you need for a stay away. Kitchen well stocked with clean utensils, more than enough ample amenities all around. The interior renovation of this sweet little cottage is even better than it looks in the photos. So clean and a fresh feeling. Love the decor and back porch. Close to the highways, the neighborhood felt very safe, relatively quiet. I felt very secure there was also another female traveler, I had a wonderful time! Everything I needed was included in the house plus lots of extras. Thanks for hosting this space, I will definitely stay here again! -
Great customer service
I had a potentially horrible stay at a host location. It smelled terribly of cat urine and feces as soon as the door opened. I set foot inside and realized the the bedroom light didn’t work and it was pitch black besides the flashlight on my phone. The front door wouldn’t close correctly unless you turned the deadbolt. Just ridiculous and smelly. Immediately called Airbnb for a refund and they responded amazingly. I provided pictures and video of the place and got a full refund and the host’s privileges were revoked. They also set me up with hotel accommodations for the night as it was late and no other Airbnb’s were available until the next morning. I spoke with the same person every single time which made customer service amazing because i didn’t have to retell my story and explain myself to a new person. The CS manager called me and emailed me within a very timely manner. It was all resolved in about 2 hours! I’m very happy with the service and will continue to use Airbnb. -
Owner
Airbnb has become my exclusive Hosted Listing Website for 6 years! I have tried others too, plus have my own website. Air is my favorite and most dependable Hosted website! I love Air because: Customer service works, my guests are screened-quality people, Pay always drops into my business account, I can apply my listings information and photos via my phone app, and I have enough guests to keep me happy! I am older and disabled. Air and with outside help, and my dependable guests gave me hope and have saved my real estate property from being foreclosed. Their business I believe has saved my life and given me a chance to get back on my feet and be able to pay taxes again. Air is good for the US, State, local and citizen’s economy. Most of all.. my over 200 reviews tell the world that travelers like the idea of being able chose variety and unique spaces to relax at. But no competition can beat out Air’s experience providing quality app and customer service! Air is Super!! -
Honest review
Initially, Airbnb had many problems. Among them was poor customer service support. Recently, through their Twitter account, I receive nearly immediate responses to my Owner questions and problems. Yay! Their Service fees to guest have been higher than other sites like VRBO, however from an owner standpoint, they are currently not charging a 3% transaction fee on credit card and e checks that VRBO is charging, which significantly reduces owner profitability. They also do not have a screwy algorithm like VRBO that can significantly reduce visibility and page views. My only suggestion at this point to AirBNB is to include local and state taxes in the calculations for guest stays. These are now frequently required nearly everywhere and create confusion for guests in either having to post higher rental rates to include the taxes, or a surprise after renting that taxes are due by the guest. I have sincerely enjoyed working with AirBNB and have found the guests who have stayed to be informed, responsible and communicative. -
A++ customer service
Airbnb is a leader in today’s emerging app based economy. Not only do they provide fun, safe, and interesting places to stay, but their customer service is unparalleled. You can be sure that they will consider each case personally, and individually. The majority of my rentals have gone very smoothly, but every once in a while there is a hitch. Each time I’ve encountered a problem I’ve had an Airbnb employee contact me personally, make sure they understand the full situation on both sides, and come to a resolution in which all parties feel satisfied, and supported. Their customer support employees are obviously given the responsibility to make their own decisions based on individual facts, opposed to older, outdated models of customer services where employees are trained to respond with blanket statements, or form emails. Hopefully, other companies will follow Airbnb’s lead, and start to offer services customers can trust, and feel loyal to again.
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Airbnb needs to have better communication with its hosts and travelers. Pricing is confusing. When rating the place and experience needs an option to comment for each question, yes/no does not always tell the entire story. Photos being acurate? Yes but more would have given a better idea. The tv? There were 2 in the living spaces, not in the room. Add more specific options to choose or type in. What does not possible mean when adding dates when the host says yes? Cleaning fees, for who?
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So far it’s been good, but needs a little work!
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually. -
Good experience, easy to use, however for some reason I had to go through the review process twice before submitting which I found a little long. This may discourage some from leaving a review. Could do without the extra fees which I found high(basically the equivalent of an extra night's cost or more). Other than that great app.
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Its better than the other holiday booking sites, however of late it hasn't been notifying me of booking unless i open the app. Id like to see my nightly price appear when i open the calendar, so i can action pricing errors without having to go in to individual nights to realise i have made an error.
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App fairly good but prices misleading
The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment. -
Actual cost & bed ct. hidden under add. clicks & scrolls
In short: I would like total of trip to be the default, and i would like a single person to be counted as a whole person and not half a couple. Put bed count and sofa count in different fields or readily available for selection in options. In long form: This app counts people as couples to a default, it would be nice if i didn’t have to put 3 people when there are only 2 just for the app to show me situations where there are at least two places to sleep, or to show places with two actual beds and not a bed and a couch. I recently had to do this traveling with a couple and two singles - (and am doing it again with a different trip). I have to bump out the search to 5 people to find at least three beds. Searching takes longer and is disappointing. Because the $ amount has to be increased just to see 3 bed (not just couch) situations that are actually 2 beds and a couch. You’re looking at amazing places out of budget to find something in budget - so it is set up to disappoint. Each spot i have to scroll through to see if, for four people, it means 2 beds, or 2 beds and a sofa, or one bed and two sofas. The app also requires the dates i’m looking for, so why give only a per night charge in the preview? And require me to hit book to see the total after all the itemized charges? I would rather see the total on the map, or at the bottom as i look at pictures to make it easier to see if i'm within budget. -
Great service, not so great app
Air bnb has been extremely helpful for us over the past few months. We have an extra room in our house and we rent it out through Air bnb which has been very successful and making us some much needed extra money in tight times. It was also very helpful while we were traveling overseas. It saved us a large amount of money booking rooms not in an expensive hotel. There are some risks using the service since you never know what kind of person you are booking from and the space where you will be staying isn’t always as nice as it’s presented in the listing. As for the app, I’ve encountered multiple problems with guests changing their booking. We were unable to have a guest add a third person to one booking, we had a guest request to stay an extra night but was unable to change the booking through the app. There are some major bugs that need to be fixed for the app to get 5 stars but overall it gets the job done. -
Pros and Cons
I love the business we’ve gotten from Airbnb and the personal links we can put on our listing to make sure our guests can’t book unless they meet certain requirements. I don’t like the fee Airbnb charges both our guests and us. They have taken more than $600 from individual renters over the summer. When I called to make sure that was right, I was told the percentage they take varies from 6-15% depending on the place and time of year. It seems only fair that the percent be the same across the board. We must charge a county tax in addition to the nightly fee and need to give our renters our phone number to pay through PayPal. Airbnb scrambles our number and it becomes additionally hard to collect this tax. I would like for them to require the tax as an additional charge like the cleaning fee instead of having us chase after it from renters after they have already booked. They do this in a few places already.
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This app did well for me until today ,I tried booking a reservation and just as I'm about to confirm booking and make payment it says update your details to get accurate pricing and more and won't allow me to book no matter which house i want to book,anyone else had this problem ?
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Great service - serviceable app
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks! -
Average
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book. -
First experience with Air BnB is so-so
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service. -
Experience was ok. It helped me find my getaway. But when it came time to check in, the app messed up my check in and check out dates by a day. If the host hadn't of been tracking on her own, I would've lost half of my getaway (that would have equated to $500 for one day 😡). Lucky she saw the error from airbnb and everything turned out well.
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Good App, but could improve with some bug fixes
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet. -
Problems taking photo on iPad Pro in landscape
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention. -
Good app except……
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time. -
Hard 2 c, find, use
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time. -
Reimbursement- communication
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Filter Reviews
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Not having great experince with Airbnb today, I have used the app for years witout any major drama. Today I tried to book a place and for some reason the app requires another ID verification step that I cannot get past (tried about 20 times unsuccessfully). So annoying and frustrating, cannot recommend based on todays experience.
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Awful Customer Service
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is. -
Today I am very pissed off. I booked a location through this app about a week ago and today I am trying to make another reservation and they are saying my account has been locked for security proposes. Every time I try to review my account to it sends me back to the same log in screen. There is no number to call and fix the problem and I can't get around the log in screen.
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The worst service ever!!! Hotels are way better!
First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!! -
I have been using Airbnb application for more than three years and the fact that it has the same bugs from time to time is unacceptable. The switch account button appears and disappears. Even when it "decides" to appear some of the times it does not "remember" the codes of the switched account. But to make it even better after I log in to the other account I see in the listings panel listings of the previous account I just logged out. If I had space I would write more. Totally unprofessional.
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DO NOT RECOMMEND THIS APP!!!
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same. -
Ridiculous
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb. -
The absolute WORST customer service!!!
I am truly so disappointed!!! My family is going on a vacation in few days and we booked a stay which we had to cancel because of misleading information by the host. But, the host was willing to give a full refund once airbnb reaches out to them. We spoke to the customer service representative and we WAITED FOREVER for them to pick up. They picky up finally and tell us that they will message the host so that they can give us the refund. BUT the host is messaging us saying that they never received any messages from Airbnb. So what is the representative doing to help? So the next day we called the customer service several time and each time being on hold for over 30 minutes. This man tells us that he will transfer us to the team specialized in refund and cancellation. We wait 40mins and this woman finally picks up only to tell us that there is nothing she can do. And she hangs up on me! What is she being paid for?! To hang up on the guests who waited 40mins to finally get some help?! We were bounced from one rep to another but here we are few days away from our vacation and we have an unconfirmed refund, no stays since we can’t book another place until this one is confirmed in addition to having to deal with the absolute worst customer service and no answers to any of our concerns. -
The app is fine, but the service as a whole is completely useless. Customer service spent a week doing nothing to assist me in resolving an issue. There is no accountability as far as X ensuring hosts are following ABnB guidelines. I wish I would have booked directly through the host. This is just inconvenient security theater.
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Can't recommended this service. Recently a friend had their laptop stolen from their Airbnb room. Airbnb just wants to sweep the issue under the rug, and did not offer a suitable resolution, we will no longer use our support this service in any way. This post with only be updated if their is a reasonable solution. When the patron asked to speak to a human directly they were told no, email is fine. This is not ok.
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UI has confusing layout. Political posturing on the front page but no 'check in' button to be seen. Cancels reservations over BS "identity verification" or something with two days of notice. I have verified ID in app and 6 stays, only thing that happened is my card blocked an attempted charge one time. I verified that card and nope, still denied. Support claims the host rejected my request, they are lying. I have two days to find something else and my car was just totaled. These dinks unreliable
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Discrimination! They blocked me due to my background which is very discriminative and nowhere does my background show violence, molestation, rape, pedophilia, snitching or anything that would put others at risk. I need to push the issue and take this further.
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Do not host with Airbnb
As I host I am not happy with Airbnb! All we want to do is rent out a vacation house. Not join them on all their vigilante interests. -
TRULY AWFUL CUSTOMER SERVICE
I’ve never seen worse customer service. -
Worst Customer Service
I received notification from the app upon trying to book that due to new Covid-19 policy, I cannot book a standalone unit because I “have a history of throwing parties”. I have 2 trips prior, one was a single-occupant work trip one was for 6 friends to visit the coast. Wish I could never use this platform again but it’s too ubiquitous. Awful experience with it -
Terrible
I suggest everyone go to VRBO at least there you don’t get directed to hotels every time you try to book a house -
Push notifications
I am giving this app 1 star because of annoying push notifications asking me to go on a “getaway” in the MIDDLE OF A PANDEMIC, no less. I disagree with the practice of targeted marketing and push notifications and I only left this review because of that. Hopefully this app will think twice in the future but we all know they’re too money hungry to stop. -
Great idea-no Execution
Well well well, what can I say, AirBNB will block phone numbers and email addresses, yet then decided to give their hosts http links with you guested it, links that end in 10 digit numbers! Now when you sent a link to a potential customer, it’s bot blocks it and “NO SELL FOR YOU”! Yes that’s AirBNB, the sell nazis! Oh and can I point your attention to the fact that when you work hard at putting your profile in order and rent your room or have 6 experiences, everything you do for hours and hours to get set up don’t save! You must then do it on the PC, so...why give https then block them, why have an app when you must do everything on a PC? Then they low ball you and your rooms and experiences, always putting the lowest rates first! Then take 20% of your pay for this thing they call a website and or app. No thanks, I’ll pass!!! -
STOPPED WORKING AFTER UPDATE
PLEASE FIX!!!! I USE IT ALL THE TIME. -
Used to be a great company... but now...
They used to look after hosts, after all we are the ones who put our homes on their market and make them who they are. After parties, damaged personal items in my home, drug use, hookers, who knows what else. I am as a host making the move to VRBO.
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The app is fine, but the service as a whole is completely useless. Customer service spent a week doing nothing to assist me in resolving an issue. There is no accountability as far as X ensuring hosts are following ABnB guidelines. I wish I would have booked directly through the host. This is just inconvenient security theater.
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Terrible platform. Buggy and prone to not following links sent via email. Navigation is all over the place, and although staff are as helpful as they can, the company has not invested enough in the app or indeed in making things straight forward for host or guest. A constant disappointment to say the least.
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I really love to use Airbnb, but this app is so buggy and irritating to use. My saved places and lists are constantly disappearing without me deleting them, which is so frustrating considering I like to save a lot of cool spots for future trips. It seems like something so simple wouldn't be an issue for a long period, but I've had this app for years and it seems to honestly be getting worse. Just fix this one simple bug and I'd give it five stars tbh 🤷
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This app does not send push or text messages on my moto g6 phone anymore. This is a important app to me for business and Airbnb says there's nothing wrong with it. All permission is given for push & text. It only goes to email. If anyone has a cure for this please let me know because Airbnb is clueless. I have missed bookings from people inquiring especially last minute on the same day, because I did not respond back in time and I don't check my email every minute.
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Cancellation by host
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!! -
App is fine. Customer is awful.
Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund. -
Push Notifications are Glitchy, amongst other things.
Going on over a year now, and confirmed it with a newer phone, the PUSH NOTIFICATIONS DON’T APPEAR half the time, if not less. (I.e the app badge, and banners). There were periods where was missing responses and threatening my response time stats because the app simply wasn’t notifying me that a message or inquiry has been received. Yes I’ve checked all the notification settings in the phone and app, and yes I’ve re-downloaded the app a handful of times. Still the app seems to spontaneously choose when to notify me of stuff. The work around is turning on texts and email as means of communication, but frustrating since now I’m forced to basically have triple versions of any given message, just to be safe I’ve mentioned this on the phone to them, but no real solutions were made obvious to me. Other stuff: The app is persistently brings up a “network error” message when the network is totally fine, and it tends to find itself blocking some important button I need to press. The calendar in host mode always seems to automatically load to a month or two earlier than the present day, so you have to scroll every time, just annoying really.
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Not having great experince with Airbnb today, I have used the app for years witout any major drama. Today I tried to book a place and for some reason the app requires another ID verification step that I cannot get past (tried about 20 times unsuccessfully). So annoying and frustrating, cannot recommend based on todays experience.
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Awful Customer Service
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is. -
Today I am very pissed off. I booked a location through this app about a week ago and today I am trying to make another reservation and they are saying my account has been locked for security proposes. Every time I try to review my account to it sends me back to the same log in screen. There is no number to call and fix the problem and I can't get around the log in screen.
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The worst service ever!!! Hotels are way better!
First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!! -
I have been using Airbnb application for more than three years and the fact that it has the same bugs from time to time is unacceptable. The switch account button appears and disappears. Even when it "decides" to appear some of the times it does not "remember" the codes of the switched account. But to make it even better after I log in to the other account I see in the listings panel listings of the previous account I just logged out. If I had space I would write more. Totally unprofessional.
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DO NOT RECOMMEND THIS APP!!!
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same. -
Ridiculous
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb. -
The absolute WORST customer service!!!
I am truly so disappointed!!! My family is going on a vacation in few days and we booked a stay which we had to cancel because of misleading information by the host. But, the host was willing to give a full refund once airbnb reaches out to them. We spoke to the customer service representative and we WAITED FOREVER for them to pick up. They picky up finally and tell us that they will message the host so that they can give us the refund. BUT the host is messaging us saying that they never received any messages from Airbnb. So what is the representative doing to help? So the next day we called the customer service several time and each time being on hold for over 30 minutes. This man tells us that he will transfer us to the team specialized in refund and cancellation. We wait 40mins and this woman finally picks up only to tell us that there is nothing she can do. And she hangs up on me! What is she being paid for?! To hang up on the guests who waited 40mins to finally get some help?! We were bounced from one rep to another but here we are few days away from our vacation and we have an unconfirmed refund, no stays since we can’t book another place until this one is confirmed in addition to having to deal with the absolute worst customer service and no answers to any of our concerns. -
Can't recommended this service. Recently a friend had their laptop stolen from their Airbnb room. Airbnb just wants to sweep the issue under the rug, and did not offer a suitable resolution, we will no longer use our support this service in any way. This post with only be updated if their is a reasonable solution. When the patron asked to speak to a human directly they were told no, email is fine. This is not ok.
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Why yes, I would like to stay 30 minutes away from my destination
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
- Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
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Reviewed by Laura S on December 17, 2017
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