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Airbnb

Airbnb

Airbnb

The Airbnb app brings together a global community of guests and Hosts.

Google Play Free App Store Free
4.6 Ratings 2M+ Reviews 50M+ Downloads

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4.6
1.8M+ Ratings
5
82+%
4
10+%
3
2+%
2
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  • img Community
    Accommodations are the most expensive part of the trip. Instead of footing a $1,000 bill, why not split it immediately before you even reach your destination? That way everything is clear and you can enjoy the trip without butting heads about who owes whom.
    img by Antonio
    2 years ago
  • img Community
    You can find some properties here
    img by Yassir
    1 year ago
  • img Community
    When you need to find affordable accomodations for your trip to the UK, Airbnb is the best option. Choose from 100s of options all throughout the country and stay close to the best attractions when you book with Airbnb using this app.
    img by Julia
    1 year ago
  • img Community
    Find cheap accommodation in San Francisco. Whether you’re on a brief homestay or touring the city, you’ll find an Airbnb apartment that meets your taste and budget. Filter apartments based on price, location, lodging type, experiences etc. Airbnb charges guests a commission from 0% to 20% of the reservation fee.
    img by Tradis
    1 year ago
  • img Community
    Find affordable lodging when you travel to Portland, Oregon. This service has over 4,000 unique vacation rental listings across Portland to fit any budget. Whether you wish to stay in the funky Alberta districts or the buzzing Richmond area, an apartment in Portland is only a booking away.
    img by Brittany
    1 year ago
  • img Community
    Organizing accommodation right before you travel is never a fun experience. The prices can be horrible. Perhaps the best place to turn to is Airbnb. There will always be something suitable. You can find a decent place in Wales for as little as $35 a night.
    img by Stefan
    5 months ago
  • img Expert Best Hotel Booking Apps to Save Money 2021

    Best Hotel Booking Apps to Save Money 2021

    We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.

  • img Expert
    1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
    2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
    3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal

    Reviewed by Laura S on December 17, 2017

  • Oct 20, 2021

    By van Valdis
    Good but filters sometimes don't make sense. If I choose to filter for listings with air conditioning, why do you show me listings without it, with writing "doesn't have air conditioning"? What's the point? I filtered them out exactly because I don't want to see those. This makes a hassle from searching for listings which correspond to ALL filter criteria.

  • Loving Airbnb May 10, 2018

    By Cindy from Palm Desert, CA
    We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!

  • Oct 20, 2021

    By van Valdis
    Good but filters sometimes don't make sense. If I choose to filter for listings with air conditioning, why do you show me listings without it, with writing "doesn't have air conditioning"? What's the point? I filtered them out exactly because I don't want to see those. This makes a hassle from searching for listings which correspond to ALL filter criteria.

  • Loving Airbnb May 10, 2018

    By Cindy from Palm Desert, CA
    We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!

  • Oct 15, 2021

    By Lourace Trebble
    Good, however, there should be an option to filter for those traveling ( ie.my dog), that way, the only options that appear are those that are pet friendly. Also, it gives every option based on distance from major city, although it is not close by.. so according to the site, a destination is 2 hours away, but when I check on Google it is actually 18 hrs away... Other than that, very easy to navigate!

  • Sep 10, 2021

    By Tal Ron
    Generally this app is a love and hate relationship. The good: Its a very good way to know people and be accommodated in awesome places! I've met great people through Airbnb and found great deals. It Nice and easy user interface. Experiences are an awesome way to get to know the place you are visiting and meet locals. Tha bad: Usually more expensive than other booking alternatives. When things go wrong, don't expect to get help, I had hosts cancelling on me and wasn't offered a good compensation afterwards, needing to pay for a more expensive not-as-good accommodation. Cancellation policy sometimes too strict, didn't get help on that side also (apparently booking last minute doesn't let you cancel on the last minute - you would pay the full price so be careful). Generally customer support not very helpful when being asked for help, they can only offer words.

  • Oct 2, 2021

    By Dawn Mull
    The app is great. The only problem I have is with Airbnb themselves. We had to cancel earlier than we wanted to because of the death of my father in law. We had proof of the death of our patriarch, which I sent right away. Airbnb and the host would not make any type of compromise for an emergency. We had to leave early to drive from Kansas City MO back to Ohio to make arrangements. It saddens me to know that policy is more important than immediate family.

  • Ok it’s time to abolish the Covid cleaning fees Jun 12, 2021

    By Macieg4me
    I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.

  • Oct 18, 2021

    By Corey O
    We have lots of trips laid out and it helps keep track of them all quite easily. Messaging between host(s) and the renter is simple as it could get. The only downside for me is that you can't see dates as far in the future here as you can online BUT logging in online and saving a reservation date will transfer to the app. Would have given 5stars if not for that

  • Oct 14, 2021

    By Pamela Roberts
    Very smooth but would like some more selection options. IE search by bed size, or kind of location, rural or urban. Also I cook most of our meals when traveling. A really stocked kitchen is important. Your company would specify what needed to be in any kitchen to get a High kitchen ranking. Just a thought! You could survey other users. Pamela Roberts

  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!

  • Oct 6, 2021

    By Andrew Calvert
    The actual company service is very good. But the app/search function has some issues. If you enter kids in the search term it will still give you properties that say they don't take kids in the fine print. Similarly if you enter "3 nights" you will get properties that say they only take week long stays after requesting a booking. This is a big waste of customer time when managing tens of options and variables in a search.
See all positive reviews

  • Oct 16, 2021

    By jahongir eshnazarov
    It was beautiful to use in the first site. But there are so many hosts who do not respond your reservation. I used this once to book a place in Rome. After my booking, the host did not answer my calls. Anyway, I went to the Rome, the host did not even live there, it was a fake address. So I decided to write Airbnb support. Airbnb barely responded me. They sent a message in 5 hours. Imagine, you are alone in the strange country, You can go nowhere. Airbnb support is very very bad quality

  • Worst customer service ever!! Apr 3, 2021

    By Prettyprincesskage
    We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!

  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.

  • Airbnb has horrible support for customers Apr 8, 2021

    By poppy131313
    After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔

  • Oct 12, 2021

    By Bethuel Mares
    Can't login through app. I select the login button and "continue with Google" but it always says "Looks like you already have an account". No matter what I select, it always seems to be directing me to the sign up menu. I need to login, not register. Can't use the app at all.

  • If your are under 25 don’t open an account May 8, 2021

    By 123455645274
    I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.

  • Terrible company Apr 5, 2021

    By Elisabeth162628
    I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same.

  • Oct 1, 2021

    By Sandy Torok
    Although Airbnb does resolve your issues oh, they have a long way to go to ensure transparency and to guarantee their reservations with your host. When I booked mine and got to where I was going it was not even a valid rental. The hosts had already been evicted from the advertised add. The only problem I have with that is it had happened several months in a row and each time the victim had alerted Airbnb to the situation but they had done nothing to ensure this profile was deleted.

  • Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOF Apr 28, 2021

    By Superbob03
    AIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again

  • Oct 19, 2021

    By Akirus Gauge
    I was scammed by one of the hosts, didn't even get to check-in but only received less than 10% of my booking when requesting a refund. The app protects the hosts and allows them to take advantage of the guest cancellation policy, so even if yiy never set foot on the property because the host disappeared and you had no choice but to cancel, the host will still get the money. Airbnb will also refuse to rectify the issue and run you around in circles. Really disappointing...
See all negative reviews
  • img Community
    Accommodations are the most expensive part of the trip. Instead of footing a $1,000 bill, why not split it immediately before you even reach your destination? That way everything is clear and you can enjoy the trip without butting heads about who owes whom.
    img by Antonio
    2 years ago
  • img Community
    You can find some properties here
    img by Yassir
    1 year ago
  • img Community
    When you need to find affordable accomodations for your trip to the UK, Airbnb is the best option. Choose from 100s of options all throughout the country and stay close to the best attractions when you book with Airbnb using this app.
    img by Julia
    1 year ago
  • img Community
    Find cheap accommodation in San Francisco. Whether you’re on a brief homestay or touring the city, you’ll find an Airbnb apartment that meets your taste and budget. Filter apartments based on price, location, lodging type, experiences etc. Airbnb charges guests a commission from 0% to 20% of the reservation fee.
    img by Tradis
    1 year ago
  • img Community
    Find affordable lodging when you travel to Portland, Oregon. This service has over 4,000 unique vacation rental listings across Portland to fit any budget. Whether you wish to stay in the funky Alberta districts or the buzzing Richmond area, an apartment in Portland is only a booking away.
    img by Brittany
    1 year ago
  • img Community
    Organizing accommodation right before you travel is never a fun experience. The prices can be horrible. Perhaps the best place to turn to is Airbnb. There will always be something suitable. You can find a decent place in Wales for as little as $35 a night.
    img by Stefan
    5 months ago
See All Community Reviews
  • img Expert Best Hotel Booking Apps to Save Money 2021

    Best Hotel Booking Apps to Save Money 2021

    We tested the most popular apps for lodging deals to see which saved the most money for quality weekend stays. Here's The Bottom Line.

  • img Expert
    1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
    2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
    3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal

    Reviewed by Laura S on December 17, 2017

See All Expert Reviews

  • Loving Airbnb May 10, 2018

    By Cindy from Palm Desert, CA
    We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!

  • Oct 1, 2021

    By Beverly Stuart
    This is an AMAZING app that I feel is highly undervalued & underutilized. I honestly don't even remember how I discover² it but, I was blown away by its existence. I was kinda nervous the 1st time, didn't think it'd b a legit experience. Well, it was! I luv, luv, luv this app & I recommend it 2 ALL my family & friends. If I ever hear anyone t looking 2 rent a room, whether it's 4 a night or week, I tell em 2 download the app 4 a much better experience than the traditional hotel. Thanks Air B&B!

  • Oct 19, 2021

    By Sarah Busam
    So easy to use and I love that you can comunicate with the host through the app. Also love that you get to rate the host/place and they also get to rate you. I think it is a fair way to make sure everyone is held accountable.
See all 5 reviews

  • Oct 20, 2021

    By van Valdis
    Good but filters sometimes don't make sense. If I choose to filter for listings with air conditioning, why do you show me listings without it, with writing "doesn't have air conditioning"? What's the point? I filtered them out exactly because I don't want to see those. This makes a hassle from searching for listings which correspond to ALL filter criteria.

  • Oct 15, 2021

    By Lourace Trebble
    Good, however, there should be an option to filter for those traveling ( ie.my dog), that way, the only options that appear are those that are pet friendly. Also, it gives every option based on distance from major city, although it is not close by.. so according to the site, a destination is 2 hours away, but when I check on Google it is actually 18 hrs away... Other than that, very easy to navigate!

  • Oct 2, 2021

    By Dawn Mull
    The app is great. The only problem I have is with Airbnb themselves. We had to cancel earlier than we wanted to because of the death of my father in law. We had proof of the death of our patriarch, which I sent right away. Airbnb and the host would not make any type of compromise for an emergency. We had to leave early to drive from Kansas City MO back to Ohio to make arrangements. It saddens me to know that policy is more important than immediate family.

  • Oct 18, 2021

    By Corey O
    We have lots of trips laid out and it helps keep track of them all quite easily. Messaging between host(s) and the renter is simple as it could get. The only downside for me is that you can't see dates as far in the future here as you can online BUT logging in online and saving a reservation date will transfer to the app. Would have given 5stars if not for that

  • Oct 14, 2021

    By Pamela Roberts
    Very smooth but would like some more selection options. IE search by bed size, or kind of location, rural or urban. Also I cook most of our meals when traveling. A really stocked kitchen is important. Your company would specify what needed to be in any kitchen to get a High kitchen ranking. Just a thought! You could survey other users. Pamela Roberts

  • So far it’s been good, but needs a little work! Jun 15, 2018

    By sea225
    So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.

  • Oct 9, 2021

    By James Cho
    I'm a fan of Airbnb generally, though the early community feel is gone and it mostly seems like full-time rentals now. Still nice to have these options over traditional hotels or BnBs. The app over time has improved in function and appearance but has gotten annoying in organization and format. They really push the idea of going to the app to brainstorm or discover a trip. I only use it to find accommodation for an existing plan and clicking thru their new menu format can be frustrating.
See all 4 reviews

  • Sep 10, 2021

    By Tal Ron
    Generally this app is a love and hate relationship. The good: Its a very good way to know people and be accommodated in awesome places! I've met great people through Airbnb and found great deals. It Nice and easy user interface. Experiences are an awesome way to get to know the place you are visiting and meet locals. Tha bad: Usually more expensive than other booking alternatives. When things go wrong, don't expect to get help, I had hosts cancelling on me and wasn't offered a good compensation afterwards, needing to pay for a more expensive not-as-good accommodation. Cancellation policy sometimes too strict, didn't get help on that side also (apparently booking last minute doesn't let you cancel on the last minute - you would pay the full price so be careful). Generally customer support not very helpful when being asked for help, they can only offer words.

  • Ok it’s time to abolish the Covid cleaning fees Jun 12, 2021

    By Macieg4me
    I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.

  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!

  • Oct 6, 2021

    By Andrew Calvert
    The actual company service is very good. But the app/search function has some issues. If you enter kids in the search term it will still give you properties that say they don't take kids in the fine print. Similarly if you enter "3 nights" you will get properties that say they only take week long stays after requesting a booking. This is a big waste of customer time when managing tens of options and variables in a search.
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  • Oct 1, 2021

    By Sandy Torok
    Although Airbnb does resolve your issues oh, they have a long way to go to ensure transparency and to guarantee their reservations with your host. When I booked mine and got to where I was going it was not even a valid rental. The hosts had already been evicted from the advertised add. The only problem I have with that is it had happened several months in a row and each time the victim had alerted Airbnb to the situation but they had done nothing to ensure this profile was deleted.

  • Oct 3, 2021

    By Sachin B.S
    It's been a wonderful app for a long time (Hence the 2 stars). But in the current release there's more times it doesn't work than it does. It's crawling with BUGS. Every other http call fails and it's not even graceful. I can literally see the backend error messages. It's awful.
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  • Oct 16, 2021

    By jahongir eshnazarov
    It was beautiful to use in the first site. But there are so many hosts who do not respond your reservation. I used this once to book a place in Rome. After my booking, the host did not answer my calls. Anyway, I went to the Rome, the host did not even live there, it was a fake address. So I decided to write Airbnb support. Airbnb barely responded me. They sent a message in 5 hours. Imagine, you are alone in the strange country, You can go nowhere. Airbnb support is very very bad quality

  • Worst customer service ever!! Apr 3, 2021

    By Prettyprincesskage
    We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!

  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.

  • Airbnb has horrible support for customers Apr 8, 2021

    By poppy131313
    After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔

  • Oct 12, 2021

    By Bethuel Mares
    Can't login through app. I select the login button and "continue with Google" but it always says "Looks like you already have an account". No matter what I select, it always seems to be directing me to the sign up menu. I need to login, not register. Can't use the app at all.

  • If your are under 25 don’t open an account May 8, 2021

    By 123455645274
    I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.

  • Terrible company Apr 5, 2021

    By Elisabeth162628
    I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same.

  • Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOF Apr 28, 2021

    By Superbob03
    AIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again

  • Oct 19, 2021

    By Akirus Gauge
    I was scammed by one of the hosts, didn't even get to check-in but only received less than 10% of my booking when requesting a refund. The app protects the hosts and allows them to take advantage of the guest cancellation policy, so even if yiy never set foot on the property because the host disappeared and you had no choice but to cancel, the host will still get the money. Airbnb will also refuse to rectify the issue and run you around in circles. Really disappointing...

  • Unhelpful Airbnb Feb 12, 2021

    By Fhxhvfhjff
    I live in washington DC, on February 1rs I make the reservation for miama beach through the Airbnb application. I received my confirmation from the hotel that was available, they took the money from my card and everything was ready. My group was 8 people, we rented a van , we requested day in our job, we plan dates and place to visit mejor of our hotel. etc. ..., we were happy and excited about our trip to Miami Beach, Our reservation was from February 12 to 15. On February 10, I received an email from the hotel that they are over book and they just tried to cancel my reservation and return the money. JUST 2 DAYS BEFORE OUR TRIP. I contacted Airbnb to solve the problem. what they did were cancel my reservation and give me back my money. Looking for another list far our original place of reservation. Otherwise if we keep the same place we have to pay more due to dates. How that can be a great solution? In short, what they offered was to keep looking for places which were no longer available in the place of maiami beach. Anyway, I don't understand why arbnb allows hotels to cancel at the last minute and they can't do anything to help me. What kind of company are they? We lost time, money and our excited trip. I’m still waiting for an real solution. they didn’t give a real solution. Just return the money. I’m really frustrated about Arbnb. They are unhelpful.
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