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About Airbnb - Vacation Rentals & Experiences
Featured on Top Apps for Splitting Travel Costs & Payments with Friends
The Airbnb app brings together a global community of guests and Hosts.
see more about Airbnb - Vacation Rentals & Experiences
About Airbnb - Vacation Rentals & Experiences
Millions of Airbnb Hosts connect curious people to an endlessly interesting world.
Guests can discover the perfect place to stay for every getaway and explore new experiences while traveling, or online. Hosts can list their extra space, receive hosting tips and support, and earn money while creating memorable moments for guests.
FIND THE PERFECT PLACE TO STAY
Choose from millions of unique, one of a kind places to stay —near or far—in many countries around the world. Find everything from a lakeside cabin to a secluded beach house or an apartment in the heart of a city. Browse through listings of places you’d love to live, work, or just relax, and book your stay directly in the app or save it to your wishlist for future travel.
DISCOVER THINGS TO DO WHEREVER YOU ARE
Find unique Airbnb Experiences to do on your travels -- or even right in your hometown -- led by local Hosts across the globe. From exciting and educational guided tours to delicious cooking and dining experiences, local Hosts are eager to open their world to you. Browse and book Airbnb Experiences based on your destination, or save your favorites to your wishlist and share them with the people you’re traveling with.
EXPERIENCE SOMETHING NEW—WITHOUT LEAVING YOUR HOME
Online Experiences let you explore the world through activities led by one-of-a-kind Hosts from the comfort of your own home. Learn something new just for yourself, book a private group to bring your loved ones together even when you can’t be together, or tour the world and meet new people right from home. Find things to do online for any age or interest, book, save, or share your favorite ones—all with the Airbnb app.
CONNECT WITH LOCAL HOSTS
Feel at home, no matter where you are. The Airbnb app allows guests and Hosts to stay in touch, receive up-to-the-minute information about their bookings, and make the most of their trip by getting the best info on everything local that only expert Hosts would know.
SHARE YOUR WORLD AS A HOST
Join the millions who are ready to host to connect with people and share your world. Earn extra income for life’s extras by opening your world through hosting. List your space directly from the Airbnb app, then receive personalized tips and insights from the Airbnb team to continuously improve your listing.
MOMENTS THAT MATTER, MADE POSSIBLE BY HOSTS
Escape the hustle of everyday life with the people you love. Learn something new about a culture that’s interested you for years. Spend time with old friends—or make new ones—over a shared interest. The Airbnb app opens up a world of magical moments, made possible by Hosts.
Guests can use the Airbnb app to:
• Book vacation rentals and experiences made possible by hosts for your next solo journey, family vacation, or business trip
• Search for last minute stays or longer host-managed rentals
• Save your favorite homes, things to do, and places—and add invited friends or family to planned vacations
• Add experiences and events to your itinerary
• Message your host for directions, assistance, and helpful tips
Hosts can take advantage of the Airbnb app to:
• Share your extra home space through the vacation rental platform or lead experiences that showcase what makes your city great
• Update your listing and calendar availability
• Share what’s special about your neighborhood with a host guidebook
• Message guests and manage their reservations
Guests can discover the perfect place to stay for every getaway and explore new experiences while traveling, or online. Hosts can list their extra space, receive hosting tips and support, and earn money while creating memorable moments for guests.
FIND THE PERFECT PLACE TO STAY
Choose from millions of unique, one of a kind places to stay —near or far—in many countries around the world. Find everything from a lakeside cabin to a secluded beach house or an apartment in the heart of a city. Browse through listings of places you’d love to live, work, or just relax, and book your stay directly in the app or save it to your wishlist for future travel.
DISCOVER THINGS TO DO WHEREVER YOU ARE
Find unique Airbnb Experiences to do on your travels -- or even right in your hometown -- led by local Hosts across the globe. From exciting and educational guided tours to delicious cooking and dining experiences, local Hosts are eager to open their world to you. Browse and book Airbnb Experiences based on your destination, or save your favorites to your wishlist and share them with the people you’re traveling with.
EXPERIENCE SOMETHING NEW—WITHOUT LEAVING YOUR HOME
Online Experiences let you explore the world through activities led by one-of-a-kind Hosts from the comfort of your own home. Learn something new just for yourself, book a private group to bring your loved ones together even when you can’t be together, or tour the world and meet new people right from home. Find things to do online for any age or interest, book, save, or share your favorite ones—all with the Airbnb app.
CONNECT WITH LOCAL HOSTS
Feel at home, no matter where you are. The Airbnb app allows guests and Hosts to stay in touch, receive up-to-the-minute information about their bookings, and make the most of their trip by getting the best info on everything local that only expert Hosts would know.
SHARE YOUR WORLD AS A HOST
Join the millions who are ready to host to connect with people and share your world. Earn extra income for life’s extras by opening your world through hosting. List your space directly from the Airbnb app, then receive personalized tips and insights from the Airbnb team to continuously improve your listing.
MOMENTS THAT MATTER, MADE POSSIBLE BY HOSTS
Escape the hustle of everyday life with the people you love. Learn something new about a culture that’s interested you for years. Spend time with old friends—or make new ones—over a shared interest. The Airbnb app opens up a world of magical moments, made possible by Hosts.
Guests can use the Airbnb app to:
• Book vacation rentals and experiences made possible by hosts for your next solo journey, family vacation, or business trip
• Search for last minute stays or longer host-managed rentals
• Save your favorite homes, things to do, and places—and add invited friends or family to planned vacations
• Add experiences and events to your itinerary
• Message your host for directions, assistance, and helpful tips
Hosts can take advantage of the Airbnb app to:
• Share your extra home space through the vacation rental platform or lead experiences that showcase what makes your city great
• Update your listing and calendar availability
• Share what’s special about your neighborhood with a host guidebook
• Message guests and manage their reservations
Ratings & Reviews
Write a Review
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Apr 1, 2021 I've loved every experience I've had through AirBnB except one home (so 98%). I've stayed in a tree house, a castle, a beach home, a yurt in the desert, an ocean view condo, an apartment for a quick overnight, my daughter's wedding prep home right next to the venue. They have it all and most of the experiences actually do have breakfast (after all, that's what it means - bed AND BREAKFAST). We stay in a blackberry farm this summer and learn to make jam. I can't wait.more -
Apr 15, 2021 I highly recommend taking a look here! This is a great app for competitive priced vacation rentals or booking a last minute weekend getaway closer to home.As well as listing your own property to other travelers. You can find all sorts of unique listings once you are planning to travel.more -
Great service - serviceable app
May 3, 2020 I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!more -
Average
Mar 11, 2019 Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.more -
Apr 4, 2021 The absolute best way to travel... update; I have used Airbnb for a while now never really had big problems with making a reservation, i aways seem to find amazing stays in beautiful places, great prices.... but this time it has taken me like 2 weeks to try to request reservation, i have even been locked out of my account.....for reasons still unknown and now I'm waiting to hear if they accept my request.. i don't even understand it any more.... anyways just another this COVID has messed up..more
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Apr 18, 2021 The app is disfuntional and very misleading. I was charged for a full rental by sending a host a message asking if they would host the dates I was requesting. Ex: the property was being rented for a 4 day minimum and I asked if they would consider hosting for 3 days. Instead of receiving a response to my question, I received a confirmation for a rental thatI didn't request.more -
Worst customer service ever!!
Apr 3, 2021 We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!more -
Apr 15, 2021 There is no way to amend reviews. The host I stayed with lied to me about how they would resolve an issue and after it was too late to update my review to reflect this. Airbnb is a broken system. I have had maybe 50% success on stays, mostly due to inaccurate reviews. Save your vacation and find different accommodations.more -
Awful Customer Service
Aug 16, 2020 If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.more -
Apr 15, 2021 Terrible customer service. I created a new account because my old account I used to use had a hacked email attached to it. I was able to create the new account but when it came to using my phone number it was attached to the old Airbnb accout with the hacked email. I tried to get support to help me but when I was told I needed to try and get into the old Airbnb account and deactivate it it did not work. When contacting support they sent a privacy policy.more
- Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
- Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
- Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal
Reviewed by Laura S on December 17, 2017
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Apr 1, 2021 I've loved every experience I've had through AirBnB except one home (so 98%). I've stayed in a tree house, a castle, a beach home, a yurt in the desert, an ocean view condo, an apartment for a quick overnight, my daughter's wedding prep home right next to the venue. They have it all and most of the experiences actually do have breakfast (after all, that's what it means - bed AND BREAKFAST). We stay in a blackberry farm this summer and learn to make jam. I can't wait.more -
Apr 15, 2021 I highly recommend taking a look here! This is a great app for competitive priced vacation rentals or booking a last minute weekend getaway closer to home.As well as listing your own property to other travelers. You can find all sorts of unique listings once you are planning to travel.more -
Apr 4, 2021 The absolute best way to travel... update; I have used Airbnb for a while now never really had big problems with making a reservation, i aways seem to find amazing stays in beautiful places, great prices.... but this time it has taken me like 2 weeks to try to request reservation, i have even been locked out of my account.....for reasons still unknown and now I'm waiting to hear if they accept my request.. i don't even understand it any more.... anyways just another this COVID has messed up..more -
♥️Airbnb
Nov 7, 2017 I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!more
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So far it’s been good, but needs a little work!
Jun 15, 2018 So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.more
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Great service - serviceable app
May 3, 2020 I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!more -
Average
Mar 11, 2019 Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.more
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Mar 28, 2021 No option to zoom in on photos, no ability to switch to landscape mode on photos, no ability to retain previous filters when searching a new area via the map. These are two glaring omissions which make this app very difficult to like. The first should be a trivial fix and should actually be included as standard (it is on the Apple versions).more -
Apr 9, 2021 Clunky application... I haven't used Airbnb for a while. It asked for my ID... It asks again when I make reservations. Then it asks for a picture. What about my existing Airbnb profile picture? It came from Facebook originally. No problem, so I locate a new picture. Then when I click to upload it, the Airbnb app offers a button linking to the Facebook photo... So... it's unnecessary. Click a pic to upload my card, and it works... but then you need to reenter it again manually. UPDATE YOUR APP.more
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Apr 18, 2021 The app is disfuntional and very misleading. I was charged for a full rental by sending a host a message asking if they would host the dates I was requesting. Ex: the property was being rented for a 4 day minimum and I asked if they would consider hosting for 3 days. Instead of receiving a response to my question, I received a confirmation for a rental thatI didn't request.more -
Worst customer service ever!!
Apr 3, 2021 We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!more -
Apr 15, 2021 There is no way to amend reviews. The host I stayed with lied to me about how they would resolve an issue and after it was too late to update my review to reflect this. Airbnb is a broken system. I have had maybe 50% success on stays, mostly due to inaccurate reviews. Save your vacation and find different accommodations.more -
Awful Customer Service
Aug 16, 2020 If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.more -
Apr 15, 2021 Terrible customer service. I created a new account because my old account I used to use had a hacked email attached to it. I was able to create the new account but when it came to using my phone number it was attached to the old Airbnb accout with the hacked email. I tried to get support to help me but when I was told I needed to try and get into the old Airbnb account and deactivate it it did not work. When contacting support they sent a privacy policy.more
What’s Groovy
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
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What’s Subpar
This is my first time using the app or service and setting up my profile has been a headache. Took me over an hour because I kept getting a "sorry something went wrong. Try again" error or it would freeze. I would back out then come back and still had issues. Tried to add emergency contacts and it glitched and added the same people multiple times. When trying to delete them I get an error. Tried linking my phone number and never got the code. UPDATE YOUR APP
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Filter Reviews
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I've loved every experience I've had through AirBnB except one home (so 98%). I've stayed in a tree house, a castle, a beach home, a yurt in the desert, an ocean view condo, an apartment for a quick overnight, my daughter's wedding prep home right next to the venue. They have it all and most of the experiences actually do have breakfast (after all, that's what it means - bed AND BREAKFAST). We stay in a blackberry farm this summer and learn to make jam. I can't wait.
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I highly recommend taking a look here! This is a great app for competitive priced vacation rentals or booking a last minute weekend getaway closer to home.As well as listing your own property to other travelers. You can find all sorts of unique listings once you are planning to travel.
-
Great service - serviceable app
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks! -
Average
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book. -
The absolute best way to travel... update; I have used Airbnb for a while now never really had big problems with making a reservation, i aways seem to find amazing stays in beautiful places, great prices.... but this time it has taken me like 2 weeks to try to request reservation, i have even been locked out of my account.....for reasons still unknown and now I'm waiting to hear if they accept my request.. i don't even understand it any more.... anyways just another this COVID has messed up..
-
So far it’s been good, but needs a little work!
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually. -
♥️Airbnb
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
No reviews available
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I've loved every experience I've had through AirBnB except one home (so 98%). I've stayed in a tree house, a castle, a beach home, a yurt in the desert, an ocean view condo, an apartment for a quick overnight, my daughter's wedding prep home right next to the venue. They have it all and most of the experiences actually do have breakfast (after all, that's what it means - bed AND BREAKFAST). We stay in a blackberry farm this summer and learn to make jam. I can't wait.
-
I highly recommend taking a look here! This is a great app for competitive priced vacation rentals or booking a last minute weekend getaway closer to home.As well as listing your own property to other travelers. You can find all sorts of unique listings once you are planning to travel.
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The absolute best way to travel... update; I have used Airbnb for a while now never really had big problems with making a reservation, i aways seem to find amazing stays in beautiful places, great prices.... but this time it has taken me like 2 weeks to try to request reservation, i have even been locked out of my account.....for reasons still unknown and now I'm waiting to hear if they accept my request.. i don't even understand it any more.... anyways just another this COVID has messed up..
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♥️Airbnb
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
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So far it’s been good, but needs a little work!
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
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Great service - serviceable app
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks! -
Average
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
Filter Reviews
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The app is disfuntional and very misleading. I was charged for a full rental by sending a host a message asking if they would host the dates I was requesting. Ex: the property was being rented for a 4 day minimum and I asked if they would consider hosting for 3 days. Instead of receiving a response to my question, I received a confirmation for a rental thatI didn't request.
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Worst customer service ever!!
We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!! -
There is no way to amend reviews. The host I stayed with lied to me about how they would resolve an issue and after it was too late to update my review to reflect this. Airbnb is a broken system. I have had maybe 50% success on stays, mostly due to inaccurate reviews. Save your vacation and find different accommodations.
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Awful Customer Service
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is. -
Terrible customer service. I created a new account because my old account I used to use had a hacked email attached to it. I was able to create the new account but when it came to using my phone number it was attached to the old Airbnb accout with the hacked email. I tried to get support to help me but when I was told I needed to try and get into the old Airbnb account and deactivate it it did not work. When contacting support they sent a privacy policy.
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Airbnb has horrible support for customers
After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔 -
Great concept buuuuut, after fees my reservation went from 90 dollars to 180, and they don't show you until the very end, I didn't even see the fines until it was too late though I'm sure if I looked harder they would have been there. Our tiny reservation though should not be 90 dollars in extra fees for 1 night, even during covid. When I tried to cancel the next morning, I would have lost 80 dollars. My reservation was weeks away and was only booked the day before. feeling more like a trap.
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Terrible company
I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same. -
Since this last update I am no longer able to filter my results to select amenities, features, etc. It used to appear on the search bar in the shape of radio dials. Gone! The only thing I can edit now are the dates and number of guests. Please fix this and I'll fix my rating. I otherwise cannot use the app.
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Unhelpful Airbnb
I live in washington DC, on February 1rs I make the reservation for miama beach through the Airbnb application. I received my confirmation from the hotel that was available, they took the money from my card and everything was ready. My group was 8 people, we rented a van , we requested day in our job, we plan dates and place to visit mejor of our hotel. etc. ..., we were happy and excited about our trip to Miami Beach, Our reservation was from February 12 to 15. On February 10, I received an email from the hotel that they are over book and they just tried to cancel my reservation and return the money. JUST 2 DAYS BEFORE OUR TRIP. I contacted Airbnb to solve the problem. what they did were cancel my reservation and give me back my money. Looking for another list far our original place of reservation. Otherwise if we keep the same place we have to pay more due to dates. How that can be a great solution? In short, what they offered was to keep looking for places which were no longer available in the place of maiami beach. Anyway, I don't understand why arbnb allows hotels to cancel at the last minute and they can't do anything to help me. What kind of company are they? We lost time, money and our excited trip. I’m still waiting for an real solution. they didn’t give a real solution. Just return the money. I’m really frustrated about Arbnb. They are unhelpful.
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Bad app
Sends me a text, email, and push notification all at same time. Let’s a host spam me for an invite to their place. Doesn’t let me update notifications preferences in the app. Just recursively takes me to the home page. The “I’m not a robot” page was buggy and thought I was a robot despite tapping all the right images. Highly do not recommend. Poor engineering work
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No option to zoom in on photos, no ability to switch to landscape mode on photos, no ability to retain previous filters when searching a new area via the map. These are two glaring omissions which make this app very difficult to like. The first should be a trivial fix and should actually be included as standard (it is on the Apple versions).
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Clunky application... I haven't used Airbnb for a while. It asked for my ID... It asks again when I make reservations. Then it asks for a picture. What about my existing Airbnb profile picture? It came from Facebook originally. No problem, so I locate a new picture. Then when I click to upload it, the Airbnb app offers a button linking to the Facebook photo... So... it's unnecessary. Click a pic to upload my card, and it works... but then you need to reenter it again manually. UPDATE YOUR APP.
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The app is disfuntional and very misleading. I was charged for a full rental by sending a host a message asking if they would host the dates I was requesting. Ex: the property was being rented for a 4 day minimum and I asked if they would consider hosting for 3 days. Instead of receiving a response to my question, I received a confirmation for a rental thatI didn't request.
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Worst customer service ever!!
We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!! -
There is no way to amend reviews. The host I stayed with lied to me about how they would resolve an issue and after it was too late to update my review to reflect this. Airbnb is a broken system. I have had maybe 50% success on stays, mostly due to inaccurate reviews. Save your vacation and find different accommodations.
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Awful Customer Service
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is. -
Terrible customer service. I created a new account because my old account I used to use had a hacked email attached to it. I was able to create the new account but when it came to using my phone number it was attached to the old Airbnb accout with the hacked email. I tried to get support to help me but when I was told I needed to try and get into the old Airbnb account and deactivate it it did not work. When contacting support they sent a privacy policy.
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Airbnb has horrible support for customers
After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔 -
Great concept buuuuut, after fees my reservation went from 90 dollars to 180, and they don't show you until the very end, I didn't even see the fines until it was too late though I'm sure if I looked harder they would have been there. Our tiny reservation though should not be 90 dollars in extra fees for 1 night, even during covid. When I tried to cancel the next morning, I would have lost 80 dollars. My reservation was weeks away and was only booked the day before. feeling more like a trap.
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Terrible company
I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same. -
Since this last update I am no longer able to filter my results to select amenities, features, etc. It used to appear on the search bar in the shape of radio dials. Gone! The only thing I can edit now are the dates and number of guests. Please fix this and I'll fix my rating. I otherwise cannot use the app.
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Unhelpful Airbnb
I live in washington DC, on February 1rs I make the reservation for miama beach through the Airbnb application. I received my confirmation from the hotel that was available, they took the money from my card and everything was ready. My group was 8 people, we rented a van , we requested day in our job, we plan dates and place to visit mejor of our hotel. etc. ..., we were happy and excited about our trip to Miami Beach, Our reservation was from February 12 to 15. On February 10, I received an email from the hotel that they are over book and they just tried to cancel my reservation and return the money. JUST 2 DAYS BEFORE OUR TRIP. I contacted Airbnb to solve the problem. what they did were cancel my reservation and give me back my money. Looking for another list far our original place of reservation. Otherwise if we keep the same place we have to pay more due to dates. How that can be a great solution? In short, what they offered was to keep looking for places which were no longer available in the place of maiami beach. Anyway, I don't understand why arbnb allows hotels to cancel at the last minute and they can't do anything to help me. What kind of company are they? We lost time, money and our excited trip. I’m still waiting for an real solution. they didn’t give a real solution. Just return the money. I’m really frustrated about Arbnb. They are unhelpful.
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Reviewed by Laura S on December 17, 2017
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Airbnb - Vacation Rentals & Experiences
Last Verified: 04/20/2021