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Airbnb - Vacation Rentals & Experiences

Airbnb - Vacation Rentals & Experiences

Airbnb

The Airbnb app brings together a global community of guests and Hosts.

4.7 Ratings 2M+ Reviews 50M+ Downloads

Ratings & Reviews

4.7
1.7M+ Ratings
  1. 5
    83+%
  2. 4
    10+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    3+%
Write a Review
  • Apr 1, 2021

    By Heather P
    I've loved every experience I've had through AirBnB except one home (so 98%). I've stayed in a tree house, a castle, a beach home, a yurt in the desert, an ocean view condo, an apartment for a quick overnight, my daughter's wedding prep home right next to the venue. They have it all and most of the experiences actually do have breakfast (after all, that's what it means - bed AND BREAKFAST). We stay in a blackberry farm this summer and learn to make jam. I can't wait.
    more
  • Apr 15, 2021

    By Sandra
    I highly recommend taking a look here! This is a great app for competitive priced vacation rentals or booking a last minute weekend getaway closer to home.As well as listing your own property to other travelers. You can find all sorts of unique listings once you are planning to travel.
    more
  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
    more
  • Average Mar 11, 2019

    By DellDyn
    Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
    more
  • Apr 4, 2021

    By jenny Pylant
    The absolute best way to travel... update; I have used Airbnb for a while now never really had big problems with making a reservation, i aways seem to find amazing stays in beautiful places, great prices.... but this time it has taken me like 2 weeks to try to request reservation, i have even been locked out of my account.....for reasons still unknown and now I'm waiting to hear if they accept my request.. i don't even understand it any more.... anyways just another this COVID has messed up..
    more
  • Apr 18, 2021

    By June Grant
    The app is disfuntional and very misleading. I was charged for a full rental by sending a host a message asking if they would host the dates I was requesting. Ex: the property was being rented for a 4 day minimum and I asked if they would consider hosting for 3 days. Instead of receiving a response to my question, I received a confirmation for a rental thatI didn't request.
    more
  • Worst customer service ever!! Apr 3, 2021

    By Prettyprincesskage
    We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!
    more
  • Apr 15, 2021

    By Catman Du
    There is no way to amend reviews. The host I stayed with lied to me about how they would resolve an issue and after it was too late to update my review to reflect this. Airbnb is a broken system. I have had maybe 50% success on stays, mostly due to inaccurate reviews. Save your vacation and find different accommodations.
    more
  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
    more
  • Apr 15, 2021

    By Lee Trown
    Terrible customer service. I created a new account because my old account I used to use had a hacked email attached to it. I was able to create the new account but when it came to using my phone number it was attached to the old Airbnb accout with the hacked email. I tried to get support to help me but when I was told I needed to try and get into the old Airbnb account and deactivate it it did not work. When contacting support they sent a privacy policy.
    more
  1. Want to make some cash? Rent your extra space, share community treasures, and help make people’s vacation dreams come true
  2. Celebrities, locals and hosts recommend their favorite secret spots so you can experience authentic local fun
  3. Great for business trips! Book a house and bond with your team using the variety of activities and amenities at your disposal

Reviewed by Laura S on December 17, 2017

  • Apr 1, 2021

    By Heather P
    I've loved every experience I've had through AirBnB except one home (so 98%). I've stayed in a tree house, a castle, a beach home, a yurt in the desert, an ocean view condo, an apartment for a quick overnight, my daughter's wedding prep home right next to the venue. They have it all and most of the experiences actually do have breakfast (after all, that's what it means - bed AND BREAKFAST). We stay in a blackberry farm this summer and learn to make jam. I can't wait.
    more
  • Apr 15, 2021

    By Sandra
    I highly recommend taking a look here! This is a great app for competitive priced vacation rentals or booking a last minute weekend getaway closer to home.As well as listing your own property to other travelers. You can find all sorts of unique listings once you are planning to travel.
    more
  • Apr 4, 2021

    By jenny Pylant
    The absolute best way to travel... update; I have used Airbnb for a while now never really had big problems with making a reservation, i aways seem to find amazing stays in beautiful places, great prices.... but this time it has taken me like 2 weeks to try to request reservation, i have even been locked out of my account.....for reasons still unknown and now I'm waiting to hear if they accept my request.. i don't even understand it any more.... anyways just another this COVID has messed up..
    more
  • ♥️Airbnb Nov 7, 2017

    By Inn Bloom
    I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
    more
  • So far it’s been good, but needs a little work! Jun 15, 2018

    By sea225
    So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
    more
  • Great service - serviceable app May 3, 2020

    By FenderBoss
    I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
    more
  • Average Mar 11, 2019

    By DellDyn
    Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
    more
  • Mar 28, 2021

    By Ronald Gaffin
    No option to zoom in on photos, no ability to switch to landscape mode on photos, no ability to retain previous filters when searching a new area via the map. These are two glaring omissions which make this app very difficult to like. The first should be a trivial fix and should actually be included as standard (it is on the Apple versions).
    more
  • Apr 9, 2021

    By Drew Douglass
    Clunky application... I haven't used Airbnb for a while. It asked for my ID... It asks again when I make reservations. Then it asks for a picture. What about my existing Airbnb profile picture? It came from Facebook originally. No problem, so I locate a new picture. Then when I click to upload it, the Airbnb app offers a button linking to the Facebook photo... So... it's unnecessary. Click a pic to upload my card, and it works... but then you need to reenter it again manually. UPDATE YOUR APP.
    more
  • Apr 18, 2021

    By June Grant
    The app is disfuntional and very misleading. I was charged for a full rental by sending a host a message asking if they would host the dates I was requesting. Ex: the property was being rented for a 4 day minimum and I asked if they would consider hosting for 3 days. Instead of receiving a response to my question, I received a confirmation for a rental thatI didn't request.
    more
  • Worst customer service ever!! Apr 3, 2021

    By Prettyprincesskage
    We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!
    more
  • Apr 15, 2021

    By Catman Du
    There is no way to amend reviews. The host I stayed with lied to me about how they would resolve an issue and after it was too late to update my review to reflect this. Airbnb is a broken system. I have had maybe 50% success on stays, mostly due to inaccurate reviews. Save your vacation and find different accommodations.
    more
  • Awful Customer Service Aug 16, 2020

    By ÅBÇDÊFGHÏJKLMNØPQRSTÚV
    If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
    more
  • Apr 15, 2021

    By Lee Trown
    Terrible customer service. I created a new account because my old account I used to use had a hacked email attached to it. I was able to create the new account but when it came to using my phone number it was attached to the old Airbnb accout with the hacked email. I tried to get support to help me but when I was told I needed to try and get into the old Airbnb account and deactivate it it did not work. When contacting support they sent a privacy policy.
    more

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