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Air France - Airline tickets

Air France - Airline tickets

AIRFRANCE S.A.

Organize every aspect of your trip from your mobile phone.

3.8 Ratings 18K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • Getting better but still buggy Oct 17, 2019

    By ChrisWest57
    Delta is my standard for airline apps. AF is pretty good, but buggy for a few reasons. I will start with a note that I prefer the app experience over the website experience for managing existing bookings. - The app logs you out after every session. You need to re log in each time. - Several critical features (seat & meal selection for example) are web based experiences that appear to be I-framed into the app. So they don’t work seamlessly in the overall experience It’s a mandatory for AF fliers in my opinion, and it works - but it could be better.
  • May 15, 2021

    By Uday Yadav
    Hi Team I appreciate your service in mobile application and market and refund policy is the best in industry I recieved the refund in a 3 to 4 days Excellent management. A small suggestion is to provide the best concession for all the international students travelling with airlines might increase more growth and it also helpful to students. I strongly suggest the air france for all the people. Trust me It's too excellent.
  • Information input Aug 8, 2019

    By Slice doggy
    Currently you cannot enter personal information in your profile. Also you cannot add a passport or payment method. When you try a red x appears and says "Error" "an error has occurred during the process of your request"
  • Jul 13, 2019

    By Andrew Cameron-Heffer
    Great apo with just one annoying feature. This is a very good app if flying Air France or KLM. Boarding passes just appear several hours before the flight.. that is neat. The latest update makes things clearer but it still has a 'Suggested' info below your next flights. This info might be useful for some users but I find it annoying. This info cannot be permanently hidden and it is often quite difficult to swipe the boxes to get rid of them. It annoys me EVERY time I use the app.
  • Works well- Pick a seat, get the ticket on your phone Jun 19, 2019

    By Working mom in NY
    This app works well. I use it to review my upcoming trips, pick a seat when I want to, review my mileage balance and to get my eTicket!
  • Passport issue Apr 13, 2019

    By Jurabiker
    I added my Passport by scaning it and have to edit expiration date, so I did. Then after plying with this app I went back to check my Passport and the expiration date was wrong again. So I fixed it. But then the date vent back again. Is this app a joke?
  • Mar 22, 2019

    By Felix Fares
    Slow and unreliable. It is very slow to update the home page. I lost my boarding pass several time right before boarding. It reverts back to check-in mode and the boarding passes disappear. A good thing would be to take a screen shot of the boarding pass as a precaution. I switched now to the KLM application which is a lot smoother and more reliable.
  • Jul 7, 2021

    By Gualtiero MOTTOLA
    If you allow me to register in the app you should give me a damn boarding pass ! Why do I even have to write this down ?! Like what is this, I register and I then have to show up to the counter at the airport and wait in line ? Is this how air france protects it's passenger's, from Covid, really ? Well good job guys 👏👏
  • The worst app ever Jan 16, 2019

    By BZhor
    It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.
  • May 25, 2021

    By Hssaine Ikhlef
    You can't use this app easily. Hard to book a fligh, maby you must sign in with your infos first as a requirment. I wouldn't recommend this app to anyone.
  • Getting better but still buggy Oct 17, 2019

    By ChrisWest57
    Delta is my standard for airline apps. AF is pretty good, but buggy for a few reasons. I will start with a note that I prefer the app experience over the website experience for managing existing bookings. - The app logs you out after every session. You need to re log in each time. - Several critical features (seat & meal selection for example) are web based experiences that appear to be I-framed into the app. So they don’t work seamlessly in the overall experience It’s a mandatory for AF fliers in my opinion, and it works - but it could be better.
  • May 15, 2021

    By Uday Yadav
    Hi Team I appreciate your service in mobile application and market and refund policy is the best in industry I recieved the refund in a 3 to 4 days Excellent management. A small suggestion is to provide the best concession for all the international students travelling with airlines might increase more growth and it also helpful to students. I strongly suggest the air france for all the people. Trust me It's too excellent.
  • Information input Aug 8, 2019

    By Slice doggy
    Currently you cannot enter personal information in your profile. Also you cannot add a passport or payment method. When you try a red x appears and says "Error" "an error has occurred during the process of your request"
  • Jul 13, 2019

    By Andrew Cameron-Heffer
    Great apo with just one annoying feature. This is a very good app if flying Air France or KLM. Boarding passes just appear several hours before the flight.. that is neat. The latest update makes things clearer but it still has a 'Suggested' info below your next flights. This info might be useful for some users but I find it annoying. This info cannot be permanently hidden and it is often quite difficult to swipe the boxes to get rid of them. It annoys me EVERY time I use the app.
  • Works well- Pick a seat, get the ticket on your phone Jun 19, 2019

    By Working mom in NY
    This app works well. I use it to review my upcoming trips, pick a seat when I want to, review my mileage balance and to get my eTicket!
  • Passport issue Apr 13, 2019

    By Jurabiker
    I added my Passport by scaning it and have to edit expiration date, so I did. Then after plying with this app I went back to check my Passport and the expiration date was wrong again. So I fixed it. But then the date vent back again. Is this app a joke?
  • Mar 22, 2019

    By Felix Fares
    Slow and unreliable. It is very slow to update the home page. I lost my boarding pass several time right before boarding. It reverts back to check-in mode and the boarding passes disappear. A good thing would be to take a screen shot of the boarding pass as a precaution. I switched now to the KLM application which is a lot smoother and more reliable.
  • Jul 7, 2021

    By Gualtiero MOTTOLA
    If you allow me to register in the app you should give me a damn boarding pass ! Why do I even have to write this down ?! Like what is this, I register and I then have to show up to the counter at the airport and wait in line ? Is this how air france protects it's passenger's, from Covid, really ? Well good job guys 👏👏
  • The worst app ever Jan 16, 2019

    By BZhor
    It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.
  • May 25, 2021

    By Hssaine Ikhlef
    You can't use this app easily. Hard to book a fligh, maby you must sign in with your infos first as a requirment. I wouldn't recommend this app to anyone.
  • Seems like they haven’t improved at all Mar 12, 2021

    By CrookedHood
    Tried this garbage pile of an app 4 years ago. It was intensely buggy and difficult to use. Even basic things like logging in was an issue. Tried it again today because I have an upcoming trip. The app literally won’t even get past the login without popping constant errors and making you log back in again. Reading the other reviews I’m not surprised at their experiences. It appears Air France just doesn’t care at all about their customer experience with anything outside of the actual plane. It’s been years of issues and still no fixes.
  • Jun 5, 2021

    By TEXAS TECH Brian
    bad cx service they loset my bag and after 23 days I receive it broke and same items missing 😢 never I fly with you. air 🇫🇷 0.
  • Worst App I have ever encountered for a customer service company Aug 3, 2019

    By Davos Marak
    Does Airfrance have a technical team or a CIO or anything around that? The app wouldn’t pass a QA test. You can’t delete your passport information, and if you modify it, it adds a new passport on top of the older one. If you add any frequent flyer information, it won’t be saved. It says it’s saved, but it won’t save it. You can’t modify your credit card info even though you can try multiple times. Just a waste of time and energy and really disrespectful to anyone flying your airline. Take some lessons from Emirates or Qatar airlines. Even Delta app is way better.
  • Jun 11, 2021

    By Amit Nayee
    Poor Service. Fully Disappointed. Staff also behaves like they allowed us on bord free of cost. Food on bord is so smally and bad. Bad experience with Air France.
  • Un Grand Problème/A Big Problem Jul 15, 2021

    By guyergalp
    SCROLL DOWN FOR ENGLISH Si vous lisez en français je suis désolé si c’est un peu difficile. Ça n’est pas ma première langue. J’avais besoin de vérifier de l’information concernant mon vol et j’ouvre l’application, et il dit que le vol est annulé. Naturellement, j’appelle la compagnie pour demander ce que je devrais faire et pour demander pour que je n’avais reçu un email ou quelqu’autre message. Ils me disent que le vol n’est pas annulé, et il y avait un problème technique. Évidemment je suis content que le vol ne soit pas annulé, mais si ça se passe, à beaucoup plus de personnes ça pourrait être très mauvais. La compagnie doit réparer vite ce problème. I needed to check some information concerning my flight, and I opened the app, and it said the flight is cancelled. Naturally, I called the company to ask what I should do and ask why I didn’t get an email or some other message. They told me that the flight was not cancelled, but that the app had a glitch. Obviously I’m happy that the flight isn’t cancelled, but if this happens to more people that could be very bad. The airline needs to fix this problem quickly.
  • Apr 24, 2021

    By Yanko Mirov
    The option for sending my tickets to email doesn't even work and the app keeps crashing and results into errors with no clear messages.
  • Worse app Feb 1, 2019

    By Stephan muscle head
    Have not written a review in years but this Air France app deserves a special mention as it is so bad. After entering my ticket number, passport information and all they requested, i have yet to be able to get a boarding pass on my phone. Instead I get some offer to email my boarding pass, which I ultimately accepted out of frustration but have yet to receive 2 hours later. As for getting the boarding pass on my cell i keep getting some stupid error message, which makes no sense. Air france, please pay your pilots less and spend more on your programmers!

No reviews available

No reviews available

  • May 15, 2021

    By Uday Yadav
    Hi Team I appreciate your service in mobile application and market and refund policy is the best in industry I recieved the refund in a 3 to 4 days Excellent management. A small suggestion is to provide the best concession for all the international students travelling with airlines might increase more growth and it also helpful to students. I strongly suggest the air france for all the people. Trust me It's too excellent.
  • Works well- Pick a seat, get the ticket on your phone Jun 19, 2019

    By Working mom in NY
    This app works well. I use it to review my upcoming trips, pick a seat when I want to, review my mileage balance and to get my eTicket!
  • Jul 13, 2019

    By Andrew Cameron-Heffer
    Great apo with just one annoying feature. This is a very good app if flying Air France or KLM. Boarding passes just appear several hours before the flight.. that is neat. The latest update makes things clearer but it still has a 'Suggested' info below your next flights. This info might be useful for some users but I find it annoying. This info cannot be permanently hidden and it is often quite difficult to swipe the boxes to get rid of them. It annoys me EVERY time I use the app.
  • Getting better but still buggy Oct 17, 2019

    By ChrisWest57
    Delta is my standard for airline apps. AF is pretty good, but buggy for a few reasons. I will start with a note that I prefer the app experience over the website experience for managing existing bookings. - The app logs you out after every session. You need to re log in each time. - Several critical features (seat & meal selection for example) are web based experiences that appear to be I-framed into the app. So they don’t work seamlessly in the overall experience It’s a mandatory for AF fliers in my opinion, and it works - but it could be better.
  • Information input Aug 8, 2019

    By Slice doggy
    Currently you cannot enter personal information in your profile. Also you cannot add a passport or payment method. When you try a red x appears and says "Error" "an error has occurred during the process of your request"
  • Passport issue Apr 13, 2019

    By Jurabiker
    I added my Passport by scaning it and have to edit expiration date, so I did. Then after plying with this app I went back to check my Passport and the expiration date was wrong again. So I fixed it. But then the date vent back again. Is this app a joke?
  • Mar 22, 2019

    By Felix Fares
    Slow and unreliable. It is very slow to update the home page. I lost my boarding pass several time right before boarding. It reverts back to check-in mode and the boarding passes disappear. A good thing would be to take a screen shot of the boarding pass as a precaution. I switched now to the KLM application which is a lot smoother and more reliable.
  • Starting over is fun! Sep 1, 2018

    By poonsix
    If you agree with the title of this review, then this app is for you! Every time I viewed an option but decided not to pursue, I had to start over the checkin process. Including looking up my flight by flight number. Annoying. Trying to buy an upgrade? I hope you have miles because apparently paying with actual money is not allowed. Terrible app. At leas I was finally able to checkin. Well.... I think. :/
  • Confusion Sep 9, 2019

    By not a fan of air france
    With all the bad reviews I hope I’ll get to France on my booked ticket. Now Air France asks me to scan my passport. Why? It says scan your passport now but the app doesn’t get me anywhere to scan it. During check-in they check the passport anyways why do they stress us on top of the stress I booked my flight on-line. Now I cannot even send my rating! Now any nickname I choose is taken.
  • Jan 3, 2020

    By Stephen Nease
    Well designed UI, features just don't work. If all you want is a quick reference for ticket numbers, this is great. Otherwise, stick to paper copies. The passport scanner is useless and cannot be edited after an (incorrect) scan, and changes are rarely saved to any field once made. Good luck to anyone who has to use this.
  • Feb 16, 2019

    By Mak K
    generally a good app but occasionally prone to some service not being available. recent check-in failed to issue a boarding pass but the piece de resistance and deal breaker, during check-in, i was unable to select a seat for over an hour by which time most of the seats were gone. i therefore had to settle for the default seat allocated during check-in.
  • Not Updating Flight Status Jan 19, 2020

    By ChinaCassy
    My flight has been delayed over an hour and the app has yet to update it. I didn’t get any notifications about the delay. Also, it didn’t allow me to check in or choose my seat before the flight. Frankly, it seems like it’s just frozen.
  • Jul 7, 2021

    By Gualtiero MOTTOLA
    If you allow me to register in the app you should give me a damn boarding pass ! Why do I even have to write this down ?! Like what is this, I register and I then have to show up to the counter at the airport and wait in line ? Is this how air france protects it's passenger's, from Covid, really ? Well good job guys 👏👏
  • The worst app ever Jan 16, 2019

    By BZhor
    It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.
  • May 25, 2021

    By Hssaine Ikhlef
    You can't use this app easily. Hard to book a fligh, maby you must sign in with your infos first as a requirment. I wouldn't recommend this app to anyone.
  • Seems like they haven’t improved at all Mar 12, 2021

    By CrookedHood
    Tried this garbage pile of an app 4 years ago. It was intensely buggy and difficult to use. Even basic things like logging in was an issue. Tried it again today because I have an upcoming trip. The app literally won’t even get past the login without popping constant errors and making you log back in again. Reading the other reviews I’m not surprised at their experiences. It appears Air France just doesn’t care at all about their customer experience with anything outside of the actual plane. It’s been years of issues and still no fixes.
  • Jun 5, 2021

    By TEXAS TECH Brian
    bad cx service they loset my bag and after 23 days I receive it broke and same items missing 😢 never I fly with you. air 🇫🇷 0.
  • Worst App I have ever encountered for a customer service company Aug 3, 2019

    By Davos Marak
    Does Airfrance have a technical team or a CIO or anything around that? The app wouldn’t pass a QA test. You can’t delete your passport information, and if you modify it, it adds a new passport on top of the older one. If you add any frequent flyer information, it won’t be saved. It says it’s saved, but it won’t save it. You can’t modify your credit card info even though you can try multiple times. Just a waste of time and energy and really disrespectful to anyone flying your airline. Take some lessons from Emirates or Qatar airlines. Even Delta app is way better.
  • Jun 11, 2021

    By Amit Nayee
    Poor Service. Fully Disappointed. Staff also behaves like they allowed us on bord free of cost. Food on bord is so smally and bad. Bad experience with Air France.
  • Un Grand Problème/A Big Problem Jul 15, 2021

    By guyergalp
    SCROLL DOWN FOR ENGLISH Si vous lisez en français je suis désolé si c’est un peu difficile. Ça n’est pas ma première langue. J’avais besoin de vérifier de l’information concernant mon vol et j’ouvre l’application, et il dit que le vol est annulé. Naturellement, j’appelle la compagnie pour demander ce que je devrais faire et pour demander pour que je n’avais reçu un email ou quelqu’autre message. Ils me disent que le vol n’est pas annulé, et il y avait un problème technique. Évidemment je suis content que le vol ne soit pas annulé, mais si ça se passe, à beaucoup plus de personnes ça pourrait être très mauvais. La compagnie doit réparer vite ce problème. I needed to check some information concerning my flight, and I opened the app, and it said the flight is cancelled. Naturally, I called the company to ask what I should do and ask why I didn’t get an email or some other message. They told me that the flight was not cancelled, but that the app had a glitch. Obviously I’m happy that the flight isn’t cancelled, but if this happens to more people that could be very bad. The airline needs to fix this problem quickly.
  • Apr 24, 2021

    By Yanko Mirov
    The option for sending my tickets to email doesn't even work and the app keeps crashing and results into errors with no clear messages.
  • Worse app Feb 1, 2019

    By Stephan muscle head
    Have not written a review in years but this Air France app deserves a special mention as it is so bad. After entering my ticket number, passport information and all they requested, i have yet to be able to get a boarding pass on my phone. Instead I get some offer to email my boarding pass, which I ultimately accepted out of frustration but have yet to receive 2 hours later. As for getting the boarding pass on my cell i keep getting some stupid error message, which makes no sense. Air france, please pay your pilots less and spend more on your programmers!

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