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Air France - Airline tickets

Air France - Airline tickets

AIRFRANCE S.A.

Organize every aspect of your trip from your mobile phone.

3.7 Ratings 17K+ Reviews 1M+ Downloads

Ratings & Reviews

3.7
17.5K+ Ratings
  1. 5
    48+%
  2. 4
    17+%
  3. 3
    7+%
  4. 2
    6+%
  5. 1
    21+%
Write a Review
  • Feb 3, 2021

    By Olivier Lesage
    Keeps crashing. Cannot book a ticket to LA. -. 01.10.2019 Then Was able to book the flight through their phone service. Very professional and efficient. Now new version of the app works better. 03.02.2021
  • Apr 2, 2021

    By Ralph Ilupeju
    Reliable Airline with good customer care in place.
  • Getting better but still buggy Oct 17, 2019

    By ChrisWest57
    Delta is my standard for airline apps. AF is pretty good, but buggy for a few reasons. I will start with a note that I prefer the app experience over the website experience for managing existing bookings. - The app logs you out after every session. You need to re log in each time. - Several critical features (seat & meal selection for example) are web based experiences that appear to be I-framed into the app. So they don’t work seamlessly in the overall experience It’s a mandatory for AF fliers in my opinion, and it works - but it could be better.
    more
  • Information input Aug 8, 2019

    By Slice doggy
    Currently you cannot enter personal information in your profile. Also you cannot add a passport or payment method. When you try a red x appears and says "Error" "an error has occurred during the process of your request"
    more
  • Jul 13, 2019

    By Andrew Cameron-Heffer
    Great apo with just one annoying feature. This is a very good app if flying Air France or KLM. Boarding passes just appear several hours before the flight.. that is neat. The latest update makes things clearer but it still has a 'Suggested' info below your next flights. This info might be useful for some users but I find it annoying. This info cannot be permanently hidden and it is often quite difficult to swipe the boxes to get rid of them. It annoys me EVERY time I use the app.
    more
  • Apr 10, 2021

    By thomas preston
    Completely useless app does what it wants, ignores my input, wastes my time...goodbye Air France!
  • The worst app ever Jan 16, 2019

    By BZhor
    It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.
    more
  • Jan 27, 2021

    By Venkatesh vinukonda
    I booked ticket in this App but ticket was not issued. Then I spend lot money to call them by phone. They charged again my card with extra money and issued the ticket. Now they don't have answers why they charged extra cost and why the ticket was not issued initially. I mailed but no response.
    more
  • Seems like they haven’t improved at all Mar 12, 2021

    By CrookedHood
    Tried this garbage pile of an app 4 years ago. It was intensely buggy and difficult to use. Even basic things like logging in was an issue. Tried it again today because I have an upcoming trip. The app literally won’t even get past the login without popping constant errors and making you log back in again. Reading the other reviews I’m not surprised at their experiences. It appears Air France just doesn’t care at all about their customer experience with anything outside of the actual plane. It’s been years of issues and still no fixes.
    more
  • Worst App I have ever encountered for a customer service company Aug 3, 2019

    By Davos Marak
    Does Airfrance have a technical team or a CIO or anything around that? The app wouldn’t pass a QA test. You can’t delete your passport information, and if you modify it, it adds a new passport on top of the older one. If you add any frequent flyer information, it won’t be saved. It says it’s saved, but it won’t save it. You can’t modify your credit card info even though you can try multiple times. Just a waste of time and energy and really disrespectful to anyone flying your airline. Take some lessons from Emirates or Qatar airlines. Even Delta app is way better.
    more

No reviews available

  • Works well- Pick a seat, get the ticket on your phone Jun 19, 2019

    By Working mom in NY
    This app works well. I use it to review my upcoming trips, pick a seat when I want to, review my mileage balance and to get my eTicket!
  • Feb 3, 2021

    By Olivier Lesage
    Keeps crashing. Cannot book a ticket to LA. -. 01.10.2019 Then Was able to book the flight through their phone service. Very professional and efficient. Now new version of the app works better. 03.02.2021
  • Apr 2, 2021

    By Ralph Ilupeju
    Reliable Airline with good customer care in place.
  • Jul 13, 2019

    By Andrew Cameron-Heffer
    Great apo with just one annoying feature. This is a very good app if flying Air France or KLM. Boarding passes just appear several hours before the flight.. that is neat. The latest update makes things clearer but it still has a 'Suggested' info below your next flights. This info might be useful for some users but I find it annoying. This info cannot be permanently hidden and it is often quite difficult to swipe the boxes to get rid of them. It annoys me EVERY time I use the app.
    more
  • Getting better but still buggy Oct 17, 2019

    By ChrisWest57
    Delta is my standard for airline apps. AF is pretty good, but buggy for a few reasons. I will start with a note that I prefer the app experience over the website experience for managing existing bookings. - The app logs you out after every session. You need to re log in each time. - Several critical features (seat & meal selection for example) are web based experiences that appear to be I-framed into the app. So they don’t work seamlessly in the overall experience It’s a mandatory for AF fliers in my opinion, and it works - but it could be better.
    more
  • Information input Aug 8, 2019

    By Slice doggy
    Currently you cannot enter personal information in your profile. Also you cannot add a passport or payment method. When you try a red x appears and says "Error" "an error has occurred during the process of your request"
    more
  • Mar 22, 2019

    By Felix Fares
    Slow and unreliable. It is very slow to update the home page. I lost my boarding pass several time right before boarding. It reverts back to check-in mode and the boarding passes disappear. A good thing would be to take a screen shot of the boarding pass as a precaution. I switched now to the KLM application which is a lot smoother and more reliable.
    more
  • Passport issue Apr 13, 2019

    By Jurabiker
    I added my Passport by scaning it and have to edit expiration date, so I did. Then after plying with this app I went back to check my Passport and the expiration date was wrong again. So I fixed it. But then the date vent back again. Is this app a joke?
    more
  • Jun 5, 2019

    By Arnaud Calenge
    ----- update---------- maybe it's the new captcha option but if you loggoff and loggon in the app all reservations are there... -------------------------- the app works well when it wants... it's all in one and tickets, boarding pass all is there..some concurrent cannot get your boarding pass without manual action But.... But it's 2 months it doesnot update.... Why ???
    more
  • Mar 13, 2021

    By Carlos Xavier
    The app doesn't work well. It keeps crashing all the time. I couldn't even update my personal data.
  • Starting over is fun! Sep 1, 2018

    By poonsix
    If you agree with the title of this review, then this app is for you! Every time I viewed an option but decided not to pursue, I had to start over the checkin process. Including looking up my flight by flight number. Annoying. Trying to buy an upgrade? I hope you have miles because apparently paying with actual money is not allowed. Terrible app. At leas I was finally able to checkin. Well.... I think. :/
    more
  • Jan 3, 2020

    By Stephen Nease
    Well designed UI, features just don't work. If all you want is a quick reference for ticket numbers, this is great. Otherwise, stick to paper copies. The passport scanner is useless and cannot be edited after an (incorrect) scan, and changes are rarely saved to any field once made. Good luck to anyone who has to use this.
    more
  • Confusion Sep 9, 2019

    By not a fan of air france
    With all the bad reviews I hope I’ll get to France on my booked ticket. Now Air France asks me to scan my passport. Why? It says scan your passport now but the app doesn’t get me anywhere to scan it. During check-in they check the passport anyways why do they stress us on top of the stress I booked my flight on-line. Now I cannot even send my rating! Now any nickname I choose is taken.
    more
  • Feb 16, 2019

    By Mak K
    generally a good app but occasionally prone to some service not being available. recent check-in failed to issue a boarding pass but the piece de resistance and deal breaker, during check-in, i was unable to select a seat for over an hour by which time most of the seats were gone. i therefore had to settle for the default seat allocated during check-in.
    more
  • Apr 10, 2021

    By thomas preston
    Completely useless app does what it wants, ignores my input, wastes my time...goodbye Air France!
  • The worst app ever Jan 16, 2019

    By BZhor
    It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.
    more
  • Jan 27, 2021

    By Venkatesh vinukonda
    I booked ticket in this App but ticket was not issued. Then I spend lot money to call them by phone. They charged again my card with extra money and issued the ticket. Now they don't have answers why they charged extra cost and why the ticket was not issued initially. I mailed but no response.
    more
  • Seems like they haven’t improved at all Mar 12, 2021

    By CrookedHood
    Tried this garbage pile of an app 4 years ago. It was intensely buggy and difficult to use. Even basic things like logging in was an issue. Tried it again today because I have an upcoming trip. The app literally won’t even get past the login without popping constant errors and making you log back in again. Reading the other reviews I’m not surprised at their experiences. It appears Air France just doesn’t care at all about their customer experience with anything outside of the actual plane. It’s been years of issues and still no fixes.
    more
  • Worst App I have ever encountered for a customer service company Aug 3, 2019

    By Davos Marak
    Does Airfrance have a technical team or a CIO or anything around that? The app wouldn’t pass a QA test. You can’t delete your passport information, and if you modify it, it adds a new passport on top of the older one. If you add any frequent flyer information, it won’t be saved. It says it’s saved, but it won’t save it. You can’t modify your credit card info even though you can try multiple times. Just a waste of time and energy and really disrespectful to anyone flying your airline. Take some lessons from Emirates or Qatar airlines. Even Delta app is way better.
    more

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