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About Air Canada + Aeroplan
About Air Canada + Aeroplan
App Store
With the new Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.
EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.
BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.
TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.
NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet.
KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.
FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.
READY TO DOWNLOAD?
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618
IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.
PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)
Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca
® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.
BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.
TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.
NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet.
KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.
FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.
READY TO DOWNLOAD?
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618
IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.
PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)
Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca
® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
Ratings & Reviews
Write a Review
-
Dedicating this to the wonderful staff of Air Canada !!!
Jan 25, 2021 Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight.more -
Great improvements!
Dec 21, 2020 Now that Aeroplan is integrated into the App, everything Air Canada is together in one place. So much easier. Looking forward to a better check-in process, and maybe to manage my reservations directly in the App. -
No connection to Aeroplan account
May 3, 2010 Hi it would be great if this app could pull all your booking and flight info by logging into your Aeroplan account. Another helpful feature maybe to show how many miles you have until you reach top tier status or what status you are. Perhaps Elite and Super Elite could have different background wallpapers as a visual recognition loyalty. Thanksmore -
Great Design
Jan 23, 2021 The app runs smoothly. The user interface is intuitively designed. Easy to find functions like booking a trip, checking your itinerary, and traveller settings. -
User Friendly
Jan 7, 2021 I find the app easy to use.
-
Horrible! Last minute flights are no longer 12,500
Nov 16, 2020 Before this app launched i checked for flights and the Aeroplan app had flights for 12,500 points everyday to my destination ...this new app is saying 30,000 for the same flight- I’m hoping this is an app issue; Not our hard earned points being watered down to more then half!! Please fix this- very few people are flying, you can’t tell me all the flights are sold out!more -
Wouldn’t Expect Anything More!!!
Jun 14, 2020 I swore to never get on an Air Canada flight, EVER again - probably 3-4 years ago. Let me tell you, forget this app, forget Air Canada all together. This company must be stopped. Rude staff, subpar services, out of date airplanes, and now this app... I don’t even know where to begin with this piece of garbage. This is a disgrace to Air Canada, but honestly I wouldn’t expect anything more from them.more -
Still waiting...
Dec 22, 2020 Still waiting for the Air Canada app to include basic features like “sort by” as well as filters. I can’t even believe I have to make this comment/request! It is easier, faster and better to use Star Alliance partner apps (ex. United, Lufthansa) to search for flights from and to Canada. The Air Canada app is like going and buying a new car with wind-up windows and manual steering.more -
Uneducated attendance.
Jan 30, 2021 One of attendance at the check desk stop me on board, I was trying going backhome but she hold me for 30min for non-excited documents form. So asked her to talk to supervisor and show me the form or link, they can not find the form at the end. She was uncooperative and unwilling to help and said, “I can’t let you go unless you present the form!” Just saw another unexpected staff with aircanada again.more -
Fire your developers and start over
Feb 27, 2020 This has to be the most comically bad app I’ve ever interacted with. The app itself maybe 50% of the time, and the other 50% requires a reboot. Within the app, I’m lucky if anything actually works - “switch seats” is a dead button that triggers nothing. Modify my reservation? Forget about it. Contact Air Canada? Doesn’t work either. And when I tried to call, I was told they will only accept calls within two days of my reservation due to high work queues. Based on the app UX and their level of service, I will never book Air Canada againmore
No reviews available
-
Dedicating this to the wonderful staff of Air Canada !!!
Jan 25, 2021 Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight.more -
Great improvements!
Dec 21, 2020 Now that Aeroplan is integrated into the App, everything Air Canada is together in one place. So much easier. Looking forward to a better check-in process, and maybe to manage my reservations directly in the App. -
Great Design
Jan 23, 2021 The app runs smoothly. The user interface is intuitively designed. Easy to find functions like booking a trip, checking your itinerary, and traveller settings. -
User Friendly
Jan 7, 2021 I find the app easy to use. -
Good
Dec 16, 2020 I don't know what‘s going on with the reviews. But this is a good app to me
-
No connection to Aeroplan account
May 3, 2010 Hi it would be great if this app could pull all your booking and flight info by logging into your Aeroplan account. Another helpful feature maybe to show how many miles you have until you reach top tier status or what status you are. Perhaps Elite and Super Elite could have different background wallpapers as a visual recognition loyalty. Thanksmore
No reviews available
No reviews available
-
Horrible! Last minute flights are no longer 12,500
Nov 16, 2020 Before this app launched i checked for flights and the Aeroplan app had flights for 12,500 points everyday to my destination ...this new app is saying 30,000 for the same flight- I’m hoping this is an app issue; Not our hard earned points being watered down to more then half!! Please fix this- very few people are flying, you can’t tell me all the flights are sold out!more -
Wouldn’t Expect Anything More!!!
Jun 14, 2020 I swore to never get on an Air Canada flight, EVER again - probably 3-4 years ago. Let me tell you, forget this app, forget Air Canada all together. This company must be stopped. Rude staff, subpar services, out of date airplanes, and now this app... I don’t even know where to begin with this piece of garbage. This is a disgrace to Air Canada, but honestly I wouldn’t expect anything more from them.more -
Still waiting...
Dec 22, 2020 Still waiting for the Air Canada app to include basic features like “sort by” as well as filters. I can’t even believe I have to make this comment/request! It is easier, faster and better to use Star Alliance partner apps (ex. United, Lufthansa) to search for flights from and to Canada. The Air Canada app is like going and buying a new car with wind-up windows and manual steering.more -
Uneducated attendance.
Jan 30, 2021 One of attendance at the check desk stop me on board, I was trying going backhome but she hold me for 30min for non-excited documents form. So asked her to talk to supervisor and show me the form or link, they can not find the form at the end. She was uncooperative and unwilling to help and said, “I can’t let you go unless you present the form!” Just saw another unexpected staff with aircanada again.more -
Fire your developers and start over
Feb 27, 2020 This has to be the most comically bad app I’ve ever interacted with. The app itself maybe 50% of the time, and the other 50% requires a reboot. Within the app, I’m lucky if anything actually works - “switch seats” is a dead button that triggers nothing. Modify my reservation? Forget about it. Contact Air Canada? Doesn’t work either. And when I tried to call, I was told they will only accept calls within two days of my reservation due to high work queues. Based on the app UX and their level of service, I will never book Air Canada againmore
What’s Groovy
Fairly intuitive interface, really simple. Used to not be so great, but it has tremendously improved. Still lacking a few features, such as direct access to Aeroplan, but other than that it’s pretty good.
more
less
What’s Subpar
REVISING TO A 1 out of 5.
This app is so bad that you will receive a notification on your iPhone that a flight schedule has changed. BUT open the app and there will be no such alert (there is no alert screen) and the flight in your itinerary will still show...the old schedule. Quit the app and restart, same thing, no update. IF ANYTHING THE APP SHOULD ALWAYS SHOW THR CORRECT INFORMATION. The right way to build an app is for it to pull updates the second you relaunch it or pull down from the top to refresh or for Pete’s sake offer a button that says “Check for updates.” No idea what Air Canada is doing.
And the little bell at the top. That should not lead to a setting. Those go in “Settings.” That bell icon should lead to, wait for it...Alerts (seen and unseen).
Absolutely unacceptable.
—-
Seriously, it’s like they got half way through making this app and then kind of gave up and embedded a web view to finish it off. My boarding passes don’t show up in the app even after checking in. You can’t add your pass to the wallet unless you long click on the link? You can only retrieve your pass by going back to check in where it then tells you you’ve already checked in (duh) and then gives you the option to view your pass! Thing is, that looks like a call each time to the internet so if you’re phone for whatever reason doesn’t have a signal at the gate...
Like how is this considered version 5 of an app when I don’t see it as version 1?
more
less
Filter Reviews
-
Dedicating this to the wonderful staff of Air Canada !!!
Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight. -
Great improvements!
Now that Aeroplan is integrated into the App, everything Air Canada is together in one place. So much easier. Looking forward to a better check-in process, and maybe to manage my reservations directly in the App. -
No connection to Aeroplan account
Hi it would be great if this app could pull all your booking and flight info by logging into your Aeroplan account. Another helpful feature maybe to show how many miles you have until you reach top tier status or what status you are. Perhaps Elite and Super Elite could have different background wallpapers as a visual recognition loyalty. Thanks -
Great Design
The app runs smoothly. The user interface is intuitively designed. Easy to find functions like booking a trip, checking your itinerary, and traveller settings. -
User Friendly
I find the app easy to use. -
Good
I don't know what‘s going on with the reviews. But this is a good app to me
No reviews available
-
Dedicating this to the wonderful staff of Air Canada !!!
Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight. -
Great improvements!
Now that Aeroplan is integrated into the App, everything Air Canada is together in one place. So much easier. Looking forward to a better check-in process, and maybe to manage my reservations directly in the App. -
Great Design
The app runs smoothly. The user interface is intuitively designed. Easy to find functions like booking a trip, checking your itinerary, and traveller settings. -
User Friendly
I find the app easy to use. -
Good
I don't know what‘s going on with the reviews. But this is a good app to me
-
No connection to Aeroplan account
Hi it would be great if this app could pull all your booking and flight info by logging into your Aeroplan account. Another helpful feature maybe to show how many miles you have until you reach top tier status or what status you are. Perhaps Elite and Super Elite could have different background wallpapers as a visual recognition loyalty. Thanks
No reviews available
Filter Reviews
-
Horrible! Last minute flights are no longer 12,500
Before this app launched i checked for flights and the Aeroplan app had flights for 12,500 points everyday to my destination ...this new app is saying 30,000 for the same flight- I’m hoping this is an app issue; Not our hard earned points being watered down to more then half!! Please fix this- very few people are flying, you can’t tell me all the flights are sold out! -
Wouldn’t Expect Anything More!!!
I swore to never get on an Air Canada flight, EVER again - probably 3-4 years ago. Let me tell you, forget this app, forget Air Canada all together. This company must be stopped. Rude staff, subpar services, out of date airplanes, and now this app... I don’t even know where to begin with this piece of garbage. This is a disgrace to Air Canada, but honestly I wouldn’t expect anything more from them. -
Still waiting...
Still waiting for the Air Canada app to include basic features like “sort by” as well as filters. I can’t even believe I have to make this comment/request! It is easier, faster and better to use Star Alliance partner apps (ex. United, Lufthansa) to search for flights from and to Canada. The Air Canada app is like going and buying a new car with wind-up windows and manual steering. -
Uneducated attendance.
One of attendance at the check desk stop me on board, I was trying going backhome but she hold me for 30min for non-excited documents form. So asked her to talk to supervisor and show me the form or link, they can not find the form at the end. She was uncooperative and unwilling to help and said, “I can’t let you go unless you present the form!” Just saw another unexpected staff with aircanada again. -
Fire your developers and start over
This has to be the most comically bad app I’ve ever interacted with. The app itself maybe 50% of the time, and the other 50% requires a reboot. Within the app, I’m lucky if anything actually works - “switch seats” is a dead button that triggers nothing. Modify my reservation? Forget about it. Contact Air Canada? Doesn’t work either. And when I tried to call, I was told they will only accept calls within two days of my reservation due to high work queues. Based on the app UX and their level of service, I will never book Air Canada again -
New app doesnt work well
I’ve tried multiple times to add trips to the app. They remain for 1-2 days and then they disappear. The app is not able to find future bookings just by your Aeroplan #. Check in functionality doesnt work well. -
Can’t give it a zero
It doesn’t work. I have tried this several times over a few months and get an error message. Air Canada doesn’t respond to complaints. And it’s too expensive to fly there anyway. -
Why can’t I change the departure date in my search?
It keeps trying to make me pick a return date when all I want to do is search the following day for my one way ticket.. -
Unusable
The old version of the app wasn’t perfect but at least it works. The new version is terrible. It doesn’t display the right info and half the time it won’t even let you add trips properly. What the h? -
Incomplete
Would like to do multi city itinerary searches. Not available as a feature. I’m uninstalling the app after having for about five minutes.
-
The worst airline ever
Cancelled my flight due to coronavirus, I can understand that. But no refund, no customer service, no nothing. Worst airline!
No reviews available
-
Horrible! Last minute flights are no longer 12,500
Before this app launched i checked for flights and the Aeroplan app had flights for 12,500 points everyday to my destination ...this new app is saying 30,000 for the same flight- I’m hoping this is an app issue; Not our hard earned points being watered down to more then half!! Please fix this- very few people are flying, you can’t tell me all the flights are sold out! -
Wouldn’t Expect Anything More!!!
I swore to never get on an Air Canada flight, EVER again - probably 3-4 years ago. Let me tell you, forget this app, forget Air Canada all together. This company must be stopped. Rude staff, subpar services, out of date airplanes, and now this app... I don’t even know where to begin with this piece of garbage. This is a disgrace to Air Canada, but honestly I wouldn’t expect anything more from them. -
Still waiting...
Still waiting for the Air Canada app to include basic features like “sort by” as well as filters. I can’t even believe I have to make this comment/request! It is easier, faster and better to use Star Alliance partner apps (ex. United, Lufthansa) to search for flights from and to Canada. The Air Canada app is like going and buying a new car with wind-up windows and manual steering. -
Uneducated attendance.
One of attendance at the check desk stop me on board, I was trying going backhome but she hold me for 30min for non-excited documents form. So asked her to talk to supervisor and show me the form or link, they can not find the form at the end. She was uncooperative and unwilling to help and said, “I can’t let you go unless you present the form!” Just saw another unexpected staff with aircanada again. -
Fire your developers and start over
This has to be the most comically bad app I’ve ever interacted with. The app itself maybe 50% of the time, and the other 50% requires a reboot. Within the app, I’m lucky if anything actually works - “switch seats” is a dead button that triggers nothing. Modify my reservation? Forget about it. Contact Air Canada? Doesn’t work either. And when I tried to call, I was told they will only accept calls within two days of my reservation due to high work queues. Based on the app UX and their level of service, I will never book Air Canada again -
New app doesnt work well
I’ve tried multiple times to add trips to the app. They remain for 1-2 days and then they disappear. The app is not able to find future bookings just by your Aeroplan #. Check in functionality doesnt work well. -
Can’t give it a zero
It doesn’t work. I have tried this several times over a few months and get an error message. Air Canada doesn’t respond to complaints. And it’s too expensive to fly there anyway. -
Why can’t I change the departure date in my search?
It keeps trying to make me pick a return date when all I want to do is search the following day for my one way ticket.. -
Unusable
The old version of the app wasn’t perfect but at least it works. The new version is terrible. It doesn’t display the right info and half the time it won’t even let you add trips properly. What the h? -
Incomplete
Would like to do multi city itinerary searches. Not available as a feature. I’m uninstalling the app after having for about five minutes.
There are no editor reviews currently available. Please check again soon.
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Release Notes
5.12
Feedback or Complaints? AppGrooves helps you contact the developer directly.
