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Agoda

Agoda

agoda.com

Deepest discounts on 2,000,000+ hotels & homes, plus flights from 200+ airlines

4.5 Ratings 511K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community
    When you are on a strict budget, the last thing that you want to do is to spend $200 or more on a hotel when you don't have to. That's why this app is so handy. Not only is it an app but it also can be accessed through your computer, so you can use it no matter what device you're on.
    img by George
    3 weeks ago
  • img Expert
    1. Daily Insider Deals and super discounts on almost 2 million luxury rooms, hotels, BnB's, villas, homes and more
    2. Stress-free travel! Saves your voucher and details right on your device for easy check-in, plus access 24/7 customer service in all major languages
    3. Over 15,000,000 verified traveler reviews help you decide on the perfect vacation spot so you can travel with confidence

    Reviewed by Kaylin on June 13, 2018

  • Jun 16, 2021

    By Drew Weiner
    Like Agoda in terms of as a travel resource (use it all the time). But the app is annoying af. Why don't you guys allow users to configure notifications. It's either on or off. And, when on...they turn on the screen. Really poor app etiquette. C'mon guys...why so lazy?!
  • My favorite hotel website May 4, 2018

    By noseesa
    I use agoda almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because agoda won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, agoda!!!
  • Jun 14, 2021

    By Darla Garcia
    So far so good. Best prices Ive found so far on-line. Easy to use, good coupons, and perks! The only downfall, search up things gets complicated on showing avaliable hotels.
  • Jun 8, 2021

    By MANOJ NAKULAN
    I love this app...because yesterday I was booked in Radisson Blu hotel...nice experience and there is no issues occured...d I would like to recommend for all the peoples for booking hotels from this web site
  • Jun 21, 2021

    By Tammy Leigh Hahn
    I love Agoda, it always has the best deals over other hotel booking apps, especially last minute bookings. It has a great selection of accomodation affiliates that don't always come up on other booking apps.
  • Jun 13, 2021

    By RAHIL SHAIKH
    I'm rateing this app 4 star because its helpful and easy and also show lowest price but not 5 star because it not show the actual amount before selecting the hotel. I mean including gst it should be visible.
  • Jun 6, 2021

    By Iya Nicole Lo
    There should be a way to view available dates of places like in AirBnb. I have to keep changing and guessing dates just so I can chance upon a free date of a place I prefer.
  • One of the best hotel discount apps for Asia Jun 24, 2020

    By Rajgeh3339
    Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
  • Jun 16, 2021

    By Drew Weiner
    Like Agoda in terms of as a travel resource (use it all the time). But the app is annoying af. Why don't you guys allow users to configure notifications. It's either on or off. And, when on...they turn on the screen. Really poor app etiquette. C'mon guys...why so lazy?!
  • My favorite hotel website May 4, 2018

    By noseesa
    I use agoda almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because agoda won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, agoda!!!
  • Jun 14, 2021

    By Darla Garcia
    So far so good. Best prices Ive found so far on-line. Easy to use, good coupons, and perks! The only downfall, search up things gets complicated on showing avaliable hotels.
  • Jun 8, 2021

    By MANOJ NAKULAN
    I love this app...because yesterday I was booked in Radisson Blu hotel...nice experience and there is no issues occured...d I would like to recommend for all the peoples for booking hotels from this web site
  • Jun 21, 2021

    By Tammy Leigh Hahn
    I love Agoda, it always has the best deals over other hotel booking apps, especially last minute bookings. It has a great selection of accomodation affiliates that don't always come up on other booking apps.
  • Jun 13, 2021

    By RAHIL SHAIKH
    I'm rateing this app 4 star because its helpful and easy and also show lowest price but not 5 star because it not show the actual amount before selecting the hotel. I mean including gst it should be visible.
  • Jun 6, 2021

    By Iya Nicole Lo
    There should be a way to view available dates of places like in AirBnb. I have to keep changing and guessing dates just so I can chance upon a free date of a place I prefer.
  • One of the best hotel discount apps for Asia Jun 24, 2020

    By Rajgeh3339
    Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
  • Jun 14, 2021

    By Kallol Biswas
    Everything good. Have local telephone number to solve problems. But wish, they had shown the price with tax. 1 star less for that.
  • So far so good Dec 28, 2020

    By NJNYtraveler
    We’ve used this app and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times Agoda was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!
  • Jun 13, 2021

    By VSS
    Very shady app. I check a hotel- lowest price it gives me is 39€, I look at the hotel from the browser in my local language it gives me 22€ with a discount code that you can't apply in the app for some reason. I open the same reservation from a different browser in English and the price was over 39€. I wouldn't recommend this app to anyone.
  • Infuriating experience Nov 18, 2020

    By Bc032885
    I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.
  • Jun 21, 2021

    By Amit Surana
    This app is cheating its customers. While booking for 2 adults and a child they book it for 2 adults only. they dont make you know that the child is not included till the booking is done. Once the booking is done you will come to know that only 2 guests are booked and complainig for the same it is asked that the hotelier is asking for the additional charges for the 3rd guest which you had included in the booking but which they didnt booked. This is a complete cheat.
  • Unethical billing practices! Oct 11, 2019

    By Kofi81
    Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
  • Not recommended at all Nov 28, 2019

    By Tambi Ishak
    I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
  • Jun 2, 2021

    By MODY ASABASHI
    SO BAD .. one star is over evaluation Take care from dealing with this application .!! I booked throught them and i discovered after two days from my booking that they didn't sent my reservation to the hotel and i called them Intercontinental call for 55 minutes to push send my reservation and i waited 3 hours in the lobby untill they start resbonding !!!
  • Jun 19, 2021

    By Yochanan Rose
    Absolutely awful experience. I booked a room and had to pay taxes and the price said taxes included. When I got to the hotel I had to pay tax again and they said Agoda had no right to claim the taxes from me. I have tried to get a refund but noone to talk to. Avoid using Agoda
  • Forced cancellation three days before the trip Nov 11, 2019

    By Hana Ling
    So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
  • Spent too much to deal with this Jan 8, 2021

    By KiaraJJJ
    I’m so tired of this company I made them close out my account just now. Let’s start with their misleading “platinum status” they claim I have that shows no benefits of having. It states that I can get an extra 25% off of my booking. When I call to see why this isn’t happening when I try to book a hotel they claim the hotel I’m at may not participate in the deal....Even though the platinum status (minus the percentage off) automatically attaches itself to the hotel I’m trying to book & even says I can get Agoda cash if I book it so that makes no sense. What con are you trying to pull, Agoda? Then when I tried to book later reservations through this app it now keeps claiming that for “unforeseen reasons” they were unable to confirm my reservation. I call only to be told it’s because they can’t confirm there are available rooms, but I’m in the same room I have been for a couple months & the people downstairs state there are rooms available. I spent too much money with this company. From their failure to accommodate a customer, false advertising, to the conflicting information I get each time I call, I’m over it.
  • Jun 17, 2021

    By A tarakji
    After they confirmed my booking and deducted the money، the hotel easily refused to give me a room and cliamed that the reservation is not confirmed from thier side and this is Agoda's problem I was left in the car waiting till 6 am "next day" when Agoda sent me an email to go to the hotel and get my room And then refused to give me a refund because thy "solved" my problem Worst sevice ever ......
  • img Community
    When you are on a strict budget, the last thing that you want to do is to spend $200 or more on a hotel when you don't have to. That's why this app is so handy. Not only is it an app but it also can be accessed through your computer, so you can use it no matter what device you're on.
    img by George
    3 weeks ago
  • img Expert
    1. Daily Insider Deals and super discounts on almost 2 million luxury rooms, hotels, BnB's, villas, homes and more
    2. Stress-free travel! Saves your voucher and details right on your device for easy check-in, plus access 24/7 customer service in all major languages
    3. Over 15,000,000 verified traveler reviews help you decide on the perfect vacation spot so you can travel with confidence

    Reviewed by Kaylin on June 13, 2018

  • My favorite hotel website May 4, 2018

    By noseesa
    I use agoda almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because agoda won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, agoda!!!
  • Jun 8, 2021

    By MANOJ NAKULAN
    I love this app...because yesterday I was booked in Radisson Blu hotel...nice experience and there is no issues occured...d I would like to recommend for all the peoples for booking hotels from this web site
  • Jun 21, 2021

    By Tammy Leigh Hahn
    I love Agoda, it always has the best deals over other hotel booking apps, especially last minute bookings. It has a great selection of accomodation affiliates that don't always come up on other booking apps.
  • One of the best hotel discount apps for Asia Jun 24, 2020

    By Rajgeh3339
    Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
  • So far so good Dec 28, 2020

    By NJNYtraveler
    We’ve used this app and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times Agoda was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!
  • Jun 4, 2021

    By Khodr Yaghi
    Always a great deals .and easy to book and great customer services. Been with them 10 years never let me down.i went with them to about 10 countries already ,and many more coming .thanks Agoda u r absolutely incredible.
  • Jun 15, 2021

    By Jes Zimmerman
    Very convenient & reliable. Great value for money & discounts for VIP customers which is very helpful & cost effective especially in this current economic climate compared to other popular booking apps.
  • Lancaster hotel in Mactan, Cebu Philippines Jan 14, 2020

    By gajdhyuoihhfdka
    Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
  • Jun 13, 2021

    By Poppy Ardhyani
    The payment now is easier without credit cards & going to the nearest affiliated stores. The cheapest accomodations amongst other apps can provide.
  • Second yr w Agoda in Vietnam Oct 7, 2019

    By khoi7020
    Second year in Vietnam, second year using Agoda. Very easy to navigate for hotels availability and price. Hotel pics on Agoda really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with Agoda, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want Agoda one stop shop reservation, you can enter the hotel name on Agoda to search and reserve.
  • Jun 14, 2021

    By Darla Garcia
    So far so good. Best prices Ive found so far on-line. Easy to use, good coupons, and perks! The only downfall, search up things gets complicated on showing avaliable hotels.
  • Jun 13, 2021

    By RAHIL SHAIKH
    I'm rateing this app 4 star because its helpful and easy and also show lowest price but not 5 star because it not show the actual amount before selecting the hotel. I mean including gst it should be visible.
  • Jun 14, 2021

    By Kallol Biswas
    Everything good. Have local telephone number to solve problems. But wish, they had shown the price with tax. 1 star less for that.
  • Jun 10, 2021

    By rcKeyne
    I love the app, and all offers, only one thing i cant get a hold of, its actually having an option to edit ur details on phone, like names and all. I hope ull consider having this option..as for now ill give 4 stars for the rating..thank you
  • Experience with reservation: Aug 22, 2020

    By andchumov
    On August 22nd 2020 was trying to make reservation with Radisson Blu Bosporus Hotel Istanbul Turkey, and after submitting my VISA card information I didn’t get Email with proof of reservation. Because of that, in about 30 minutes made second attempt to make reservation for hotel room, and after submitting all my, including my VISA card information, got messages from agoda, that I’m already made reservation throughout them, and I’m simply making double reservation Then I abrupt my attempt for that second reservation. But, I still was worried about if My first attempt to make reservation was successful Then I called directly to hotel, and lady on reception wasn’t able to find my reservation. Then she connected me with other reproductive, but he also wasn’t able to find reservation on my name
  • Easy to search Feb 28, 2019

    By Laredo, Tx
    I like that you can easily find what you’re looking for, but I would change 1 thing. I would change the search to “only” the location (or city) requested. I understand smaller cities don’t have many choices, but it helps the consumer who is not familiar with the area know what’s available in the city requested in order to avoid going out of location and having to drive to your destination for an hour.
  • Great prices Jan 11, 2018

    By Bjbbb
    It was easy to navigate and best prices! But was a little taken back at check out when asked about bank of credit card..never been asked that info before and had trouble paying with a particular card..but didn’t have trouble with another, weird. Also not sure why it say we need to pay property extra $45. Still great prices!
  • Jun 16, 2021

    By Drew Weiner
    Like Agoda in terms of as a travel resource (use it all the time). But the app is annoying af. Why don't you guys allow users to configure notifications. It's either on or off. And, when on...they turn on the screen. Really poor app etiquette. C'mon guys...why so lazy?!
  • Jun 6, 2021

    By Iya Nicole Lo
    There should be a way to view available dates of places like in AirBnb. I have to keep changing and guessing dates just so I can chance upon a free date of a place I prefer.
  • Mimidi Feb 27, 2019

    By mimi and pawpaw
    The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room
  • Needs work Apr 24, 2018

    By friendwithu2
    This is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the the app amazing. This needs more work and so does some of the agent. Thank you
  • Problem logging in Oct 28, 2018

    By Jjjkamij
    I tried many times to login to the app without success. It Kept on telling me there is a technical problem and ask me to try again later. Good thing is, it lets me continue on to book my room by entering my email address, name, and credit card number. After that, I logged in to my account using a browser and saw the new booking in my account. The app was able to associate the booking with my account by matching my email address. I have no issues with reentering my personal information, just lots of frustration trying to login.
  • Bait and Switch! Oct 24, 2018

    By d-trick3000
    I searched for a room for 2 adults and 2 children, was shown options, booked one and was warned it would be non-refundable once booked. Since I entered 2 adults and 2 children I thought it would be fine. A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error. I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children. Tried calling Agoda Support and they either disconnect you or keep you on hold forever. Agoda has just lost us over $400. UPDATE After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again. Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
  • No syncing Mar 23, 2018

    By michabox
    The fact that Agoda is a great company to book accommodation with is already establish, that said. The app needs some work. This app is missing one of the main features of an online product, that is syncing between devices. I do quick searching on-the-go, save it to my favorite with intention of going on my laptop to continue my research only to find out that my favorites on my phone doesn’t sync with my favorites in my computer. A smooth transition between devices is a must now days. I recommend sticking with the website and save yourself the inconvenience of this app. PS don’t be fooled by the nice designed UI.
  • App is good, not the company Mar 9, 2020

    By Snapjax
    I’m currently being given the run around. All I want to do is cancel a hotel reservation. The person “helping” me has asked for my flight itinerary and my current location for the hotel I’m staying at. Well it’s not good enough bc the current hotel I’m at has my husbands name so I had to change that to my name and resend. Now the link I’m to reply on has the “no-reply”. If you are military and in the middle of a pcs just book a hotel in person. This company wants me to go above and beyond for this cancellation and doesn’t want to refund my ONE NIGHT stay at a hotel next to the airport.
  • Is it a bug? Dec 23, 2018

    By 峤峫
    Just cannot log in, every time I try to login with the app, it says “unsuccessfully”, but after trying with the web page, I’m 100%sure that both the email and the password are 100%correct and no typo. Then I try to reset my password with the app, after I put in my email address, it says “ there is an issue resetting your password, try later”. I’m 100% sure with the address, and 100% confident with the WiFi connection. What’s wrong with the app? Why can’t I do nothing with it? But my account works well with web page???
  • Did not get promotions and gifts of free money they promised Jul 30, 2019

    By littlesurfergrl
    Did not get promotions and gifts of free money they promised on the first time I used it. So I am not impressed yet. I was impressed how they found some low prices quickly. I already knew all the prices one certain hotels so I knew they were giving correct and low rates. However so disappointed when the offered all the promotions and such and I didn’t receive them. Hope they can do that in the future or they are just another’s one of those travel apps....
  • Cheap prices for Random rooms! Feb 19, 2020

    By Plokijuhygtfrde45677
    This was my first time using this and everything went smoothly until I went to check into my room. As it turns out the king suite I reserved and payed for was NOT available and was already booked for the next 2 months. So shoving 6 people in a double bed room was not okay and really put a damper on our vacation. If you choose to use this app to book your stay I would recommend calling the hotel and confirming your room availability with them prior to checking in!
  • Jun 13, 2021

    By VSS
    Very shady app. I check a hotel- lowest price it gives me is 39€, I look at the hotel from the browser in my local language it gives me 22€ with a discount code that you can't apply in the app for some reason. I open the same reservation from a different browser in English and the price was over 39€. I wouldn't recommend this app to anyone.
  • Infuriating experience Nov 18, 2020

    By Bc032885
    I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.
  • Jun 21, 2021

    By Amit Surana
    This app is cheating its customers. While booking for 2 adults and a child they book it for 2 adults only. they dont make you know that the child is not included till the booking is done. Once the booking is done you will come to know that only 2 guests are booked and complainig for the same it is asked that the hotelier is asking for the additional charges for the 3rd guest which you had included in the booking but which they didnt booked. This is a complete cheat.
  • Unethical billing practices! Oct 11, 2019

    By Kofi81
    Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
  • Not recommended at all Nov 28, 2019

    By Tambi Ishak
    I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
  • Jun 2, 2021

    By MODY ASABASHI
    SO BAD .. one star is over evaluation Take care from dealing with this application .!! I booked throught them and i discovered after two days from my booking that they didn't sent my reservation to the hotel and i called them Intercontinental call for 55 minutes to push send my reservation and i waited 3 hours in the lobby untill they start resbonding !!!
  • Jun 19, 2021

    By Yochanan Rose
    Absolutely awful experience. I booked a room and had to pay taxes and the price said taxes included. When I got to the hotel I had to pay tax again and they said Agoda had no right to claim the taxes from me. I have tried to get a refund but noone to talk to. Avoid using Agoda
  • Forced cancellation three days before the trip Nov 11, 2019

    By Hana Ling
    So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
  • Spent too much to deal with this Jan 8, 2021

    By KiaraJJJ
    I’m so tired of this company I made them close out my account just now. Let’s start with their misleading “platinum status” they claim I have that shows no benefits of having. It states that I can get an extra 25% off of my booking. When I call to see why this isn’t happening when I try to book a hotel they claim the hotel I’m at may not participate in the deal....Even though the platinum status (minus the percentage off) automatically attaches itself to the hotel I’m trying to book & even says I can get Agoda cash if I book it so that makes no sense. What con are you trying to pull, Agoda? Then when I tried to book later reservations through this app it now keeps claiming that for “unforeseen reasons” they were unable to confirm my reservation. I call only to be told it’s because they can’t confirm there are available rooms, but I’m in the same room I have been for a couple months & the people downstairs state there are rooms available. I spent too much money with this company. From their failure to accommodate a customer, false advertising, to the conflicting information I get each time I call, I’m over it.
  • Jun 17, 2021

    By A tarakji
    After they confirmed my booking and deducted the money، the hotel easily refused to give me a room and cliamed that the reservation is not confirmed from thier side and this is Agoda's problem I was left in the car waiting till 6 am "next day" when Agoda sent me an email to go to the hotel and get my room And then refused to give me a refund because thy "solved" my problem Worst sevice ever ......

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