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Agoda

Agoda

agoda.com

Deepest discounts on 2,000,000+ hotels & homes, plus flights from 200+ airlines

4.5 Ratings 491K+ Reviews 10M+ Downloads
Featured on Best 10 Hotel Booking Apps
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About Agoda

Deepest discounts on 2,000,000+ hotels & homes, plus flights from 200+ airlines
see more about Agoda

Ratings & Reviews

4.5
490.7K+ Ratings
  1. 5
    75+%
  2. 4
    14+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    7+%
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  • One of the best hotel discount apps for Asia Jun 24, 2020

    By Rajgeh3339
    Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
    more
  • Feb 14, 2021

    By Lori Ball
    Excellent, great service, fast, easy and very effective! Very satisfied with my results and my stay with Days In by Wyndham! The front desk Staff was welcoming, warm, friendly and even read, reviewed and met my requested needs! My personal experience was extremely professional and they gave me excellent customer service! An amazing price value, comforting safe and clean hotel room. I will use this service again in the near future and recommend Agoda and Days Inn by Wyndham in Emporia, Virginia!
    more
  • So far so good Dec 28, 2020

    By NJNYtraveler
    We’ve used this app and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times Agoda was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!
    more
  • Mar 5, 2021

    By Prakash Kumar
    I have booked a flight ticket and I got confirmation email. But booked ticket is not showing up in the app. During booking seats where not shown to select. How can I select seats? How can I do web check-in? I'm worried.
  • Mar 5, 2021

    By Jen Anderson
    It has good deals but I had several coupons that I have acquired but it does not give you the chance to use the coupons! There is no prompt to enter them. What's the point in giving them then?? Super annoying and almost dishonest.
  • Feb 17, 2021

    By Salma duk
    Careful you are most likely to arrive your destination and be surprised that ur booking was canceled! Worst app I've ever used! I've been a customer for over years! I just booked a room and the canceled it right away.. and soon the price was raised .. they know I needed this room so the raised the price way higher than the previous price. No longer using it!!!
    more
  • Infuriating experience Nov 18, 2020

    By Bc032885
    I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.
    more
  • Mar 1, 2021

    By Ajeya Camacho
    I made a booking last december, the money was debited from my acount days prior to my booking, it's around 4k php . I even checked it with my local bank. The next day Agoda called and told me that my booking was cancelled. It's been 2mos and I still haven't got my refund back. Also, it stated on their app that I wasn't charged. Now I'm really having a hard time getting it back. Scammed
    more
  • Unethical billing practices! Oct 11, 2019

    By Kofi81
    Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
    more
  • Mar 1, 2021

    By Fathima Halidha
    I made a booking on the 28th of February 2021. I was charged for my booking too.but when i went to the booked hotel it was closed and they said there was no such booking. What kind of service is this? Thoroughly disappointed . This was the first time i made a booking via agoda and definitely going to be the last time. I wanted to contact them and its one of the least user friendly site. So much difficulty in finding a solutio. Irresponsible service. Please dont book in agoda
    more
  1. Daily Insider Deals and super discounts on almost 2 million luxury rooms, hotels, BnB's, villas, homes and more
  2. Stress-free travel! Saves your voucher and details right on your device for easy check-in, plus access 24/7 customer service in all major languages
  3. Over 15,000,000 verified traveler reviews help you decide on the perfect vacation spot so you can travel with confidence

Reviewed by Kaylin on June 13, 2018

  • One of the best hotel discount apps for Asia Jun 24, 2020

    By Rajgeh3339
    Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
    more
  • Feb 14, 2021

    By Lori Ball
    Excellent, great service, fast, easy and very effective! Very satisfied with my results and my stay with Days In by Wyndham! The front desk Staff was welcoming, warm, friendly and even read, reviewed and met my requested needs! My personal experience was extremely professional and they gave me excellent customer service! An amazing price value, comforting safe and clean hotel room. I will use this service again in the near future and recommend Agoda and Days Inn by Wyndham in Emporia, Virginia!
    more
  • So far so good Dec 28, 2020

    By NJNYtraveler
    We’ve used this app and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times Agoda was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!
    more
  • Lancaster hotel in Mactan, Cebu Philippines Jan 14, 2020

    By gajdhyuoihhfdka
    Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
    more
  • Second yr w Agoda in Vietnam Oct 7, 2019

    By khoi7020
    Second year in Vietnam, second year using Agoda. Very easy to navigate for hotels availability and price. Hotel pics on Agoda really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with Agoda, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want Agoda one stop shop reservation, you can enter the hotel name on Agoda to search and reserve.
    more
  • Experience with reservation: Aug 22, 2020

    By andchumov
    On August 22nd 2020 was trying to make reservation with Radisson Blu Bosporus Hotel Istanbul Turkey, and after submitting my VISA card information I didn’t get Email with proof of reservation. Because of that, in about 30 minutes made second attempt to make reservation for hotel room, and after submitting all my, including my VISA card information, got messages from agoda, that I’m already made reservation throughout them, and I’m simply making double reservation Then I abrupt my attempt for that second reservation. But, I still was worried about if My first attempt to make reservation was successful Then I called directly to hotel, and lady on reception wasn’t able to find my reservation. Then she connected me with other reproductive, but he also wasn’t able to find reservation on my name
    more
  • Easy to search Feb 28, 2019

    By Laredo, Tx
    I like that you can easily find what you’re looking for, but I would change 1 thing. I would change the search to “only” the location (or city) requested. I understand smaller cities don’t have many choices, but it helps the consumer who is not familiar with the area know what’s available in the city requested in order to avoid going out of location and having to drive to your destination for an hour.
    more
  • Great prices Jan 11, 2018

    By Bjbbb
    It was easy to navigate and best prices! But was a little taken back at check out when asked about bank of credit card..never been asked that info before and had trouble paying with a particular card..but didn’t have trouble with another, weird. Also not sure why it say we need to pay property extra $45. Still great prices!
    more
  • Mar 5, 2021

    By Prakash Kumar
    I have booked a flight ticket and I got confirmation email. But booked ticket is not showing up in the app. During booking seats where not shown to select. How can I select seats? How can I do web check-in? I'm worried.
  • Mar 5, 2021

    By Jen Anderson
    It has good deals but I had several coupons that I have acquired but it does not give you the chance to use the coupons! There is no prompt to enter them. What's the point in giving them then?? Super annoying and almost dishonest.
  • Mimidi Feb 27, 2019

    By mimi and pawpaw
    The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room
    more
  • Needs work Apr 24, 2018

    By friendwithu2
    This is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the the app amazing. This needs more work and so does some of the agent. Thank you
    more
  • Problem logging in Oct 28, 2018

    By Jjjkamij
    I tried many times to login to the app without success. It Kept on telling me there is a technical problem and ask me to try again later. Good thing is, it lets me continue on to book my room by entering my email address, name, and credit card number. After that, I logged in to my account using a browser and saw the new booking in my account. The app was able to associate the booking with my account by matching my email address. I have no issues with reentering my personal information, just lots of frustration trying to login.
    more
  • Bait and Switch! Oct 24, 2018

    By d-trick3000
    I searched for a room for 2 adults and 2 children, was shown options, booked one and was warned it would be non-refundable once booked. Since I entered 2 adults and 2 children I thought it would be fine. A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error. I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children. Tried calling Agoda Support and they either disconnect you or keep you on hold forever. Agoda has just lost us over $400. UPDATE After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again. Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
    more
  • No syncing Mar 23, 2018

    By michabox
    The fact that Agoda is a great company to book accommodation with is already establish, that said. The app needs some work. This app is missing one of the main features of an online product, that is syncing between devices. I do quick searching on-the-go, save it to my favorite with intention of going on my laptop to continue my research only to find out that my favorites on my phone doesn’t sync with my favorites in my computer. A smooth transition between devices is a must now days. I recommend sticking with the website and save yourself the inconvenience of this app. PS don’t be fooled by the nice designed UI.
    more
  • App is good, not the company Mar 9, 2020

    By Snapjax
    I’m currently being given the run around. All I want to do is cancel a hotel reservation. The person “helping” me has asked for my flight itinerary and my current location for the hotel I’m staying at. Well it’s not good enough bc the current hotel I’m at has my husbands name so I had to change that to my name and resend. Now the link I’m to reply on has the “no-reply”. If you are military and in the middle of a pcs just book a hotel in person. This company wants me to go above and beyond for this cancellation and doesn’t want to refund my ONE NIGHT stay at a hotel next to the airport.
    more
  • Is it a bug? Dec 23, 2018

    By 峤峫
    Just cannot log in, every time I try to login with the app, it says “unsuccessfully”, but after trying with the web page, I’m 100%sure that both the email and the password are 100%correct and no typo. Then I try to reset my password with the app, after I put in my email address, it says “ there is an issue resetting your password, try later”. I’m 100% sure with the address, and 100% confident with the WiFi connection. What’s wrong with the app? Why can’t I do nothing with it? But my account works well with web page???
    more
  • Did not get promotions and gifts of free money they promised Jul 30, 2019

    By littlesurfergrl
    Did not get promotions and gifts of free money they promised on the first time I used it. So I am not impressed yet. I was impressed how they found some low prices quickly. I already knew all the prices one certain hotels so I knew they were giving correct and low rates. However so disappointed when the offered all the promotions and such and I didn’t receive them. Hope they can do that in the future or they are just another’s one of those travel apps....
    more
  • Feb 17, 2021

    By Salma duk
    Careful you are most likely to arrive your destination and be surprised that ur booking was canceled! Worst app I've ever used! I've been a customer for over years! I just booked a room and the canceled it right away.. and soon the price was raised .. they know I needed this room so the raised the price way higher than the previous price. No longer using it!!!
    more
  • Infuriating experience Nov 18, 2020

    By Bc032885
    I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.
    more
  • Mar 1, 2021

    By Ajeya Camacho
    I made a booking last december, the money was debited from my acount days prior to my booking, it's around 4k php . I even checked it with my local bank. The next day Agoda called and told me that my booking was cancelled. It's been 2mos and I still haven't got my refund back. Also, it stated on their app that I wasn't charged. Now I'm really having a hard time getting it back. Scammed
    more
  • Unethical billing practices! Oct 11, 2019

    By Kofi81
    Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
    more
  • Mar 1, 2021

    By Fathima Halidha
    I made a booking on the 28th of February 2021. I was charged for my booking too.but when i went to the booked hotel it was closed and they said there was no such booking. What kind of service is this? Thoroughly disappointed . This was the first time i made a booking via agoda and definitely going to be the last time. I wanted to contact them and its one of the least user friendly site. So much difficulty in finding a solutio. Irresponsible service. Please dont book in agoda
    more

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