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AFmobile®

AFmobile®

American Fidelity Assurance Company

Access your American Fidelity FSA, insurance, and enrollment information today!

4.7 Ratings 46K+ Reviews 100K+ Downloads

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About AFmobile®

Access your American Fidelity FSA, insurance, and enrollment information today!
see more about AFmobile®

Ratings & Reviews

4.7
46.4K+ Ratings
  1. 5
    84+%
  2. 4
    12+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • Have to repeat info Feb 25, 2018

    By Hall ok educator
    Still love being able to do the claims on my phone!! However, Have been frustrated within the last two weeks. Have been catching up on getting our accident claims filed; app isn’t as easy to use as it has been previously just because at times, it takes you back to the first page and you Have to put the info in more than once to get it to stick. Also sometimes have to click on the download image repeatedly sometimes to get it to work.
    more
  • What happened??? Aug 24, 2019

    By Bowergirl
    I use the app to submit documents for my disability claim. Previously I could load pics to the gallery and then select pics in the gallery to submit. Now there is no way to submit from the gallery. Okay... so I go to the additional documentation place... upload a couple pics of my documents... make sure I haven’t gone over the maximum size... then submit. Then, to my surprise, only one submitted... and it wasn’t even the first one. So I decide to edit and add number each... and upload/submit one at a time. One submitted fine... couldn’t get the others to submit. Checked the App Store to see if maybe I had missed an update or something. Nope... up to date. So maybe one of the previous updates really screwed up the submitting documents option... which is really the only thing I use (used) the app for. I hope it’ll be fixed soon... tho I started having this issue months ago, so I’m not holding my breath. 😔
    more
  • Horrible Aug 13, 2020

    By David5178
    Been a member for a while , no feed back no email . Always had good service . I understand working from home . However when I needed my services I was left high an dry with not a single person fro your company reaching out .. we’re considered essential workers for a job we’re putting our life at risk I had to get multiple surgeries provide multiple stuff just to find out I was declined because of unclear copy some could’ve easily reached out or blew up the picture on their computer..
    more
  • General Sales Manager Oct 27, 2020

    By Gwbillett
    The claim process is very easy, The people associated with the disability company are extremely talented and very concise as far as questions asked and very timely, I appreciate having this type of company to help me during this hard process that I’m going through most people treat you like just a number this company that we have actually treats you like an individual and takes care of you personally, I have nothing but raving reviews for them!
    more
  • Representative and App Aug 8, 2020

    By Nikki AC
    I am writing this review to thank my American Fidelity representative Janara Blank. She has gone above and beyond her job as she helps me walk through my cancer diagnosis paperwork. She advised me to upload the AF app and walked me through exactly what I would need to do to submit claims on the app. This was incredibly helpful and has taken away the worry and fear of submitting paperwork to American Fidelity. I am very grateful for all of Janara’s help and I really do find the app easy to navigate and user-friendly.
    more
  • Feb 28, 2021

    By Dustin Newby
    Just spins after latest update. If you tell it to wait after it times out it does eventually open. I'm not sure how long it actually takes though, as I just left it in the background. Apparently it's been this way for weeks with no fix from AF.
    more
  • Feb 28, 2021

    By Calvin Henry
    Terrible. After moving to the 2nd registration page that allows you to create your own username won't work. I've tried uninstalling and reinstalling several times but it continues to have the same problem. Unresponsive to anything.
    more
  • Mar 1, 2021

    By Lucy Beaman
    Have tried registering multiple times. Once I get to the creating username and password, app freezes. When I restart the app it says I have to wait 30min because an attempt is already in progress. So far a terrible app.
  • Save Time and Aggravation-don’t use this horrible, useless app Mar 2, 2019

    By 62ford
    I have never liked the AFA app since they rolled it out years ago. There was a point in time when it worked okay. That time is over. Now It automatically populates the service end date with the service beginning date and won’t allow you to change it to reflect the end date on the invoice. You can’t type in the date yourself and the pop up calendar closes every time you want to scroll ahead or behind one month. Then, I couldn’t find the option to photograph the invoice within the app. Apparently, you have to have taken the pic prior to getting into the app so you can just upload it. At that point I almost threw my phone across the room because it was so irritating. I had to go and download a paper claim form and will be faxing it. I knew the app was junk and should have saved myself the aggravation and just filed the claim the old fashioned way to start with.
    more
  • Feb 9, 2021

    By Dennis Rongo
    The biometrics feature for this app is garbage. It just spins forever upon log-in, and the only way to get in is to clear the app data or re-login again with user name and password. The UI is also pretty outdated.

No reviews available

  • Have to repeat info Feb 25, 2018

    By Hall ok educator
    Still love being able to do the claims on my phone!! However, Have been frustrated within the last two weeks. Have been catching up on getting our accident claims filed; app isn’t as easy to use as it has been previously just because at times, it takes you back to the first page and you Have to put the info in more than once to get it to stick. Also sometimes have to click on the download image repeatedly sometimes to get it to work.
    more
  • Horrible Aug 13, 2020

    By David5178
    Been a member for a while , no feed back no email . Always had good service . I understand working from home . However when I needed my services I was left high an dry with not a single person fro your company reaching out .. we’re considered essential workers for a job we’re putting our life at risk I had to get multiple surgeries provide multiple stuff just to find out I was declined because of unclear copy some could’ve easily reached out or blew up the picture on their computer..
    more
  • General Sales Manager Oct 27, 2020

    By Gwbillett
    The claim process is very easy, The people associated with the disability company are extremely talented and very concise as far as questions asked and very timely, I appreciate having this type of company to help me during this hard process that I’m going through most people treat you like just a number this company that we have actually treats you like an individual and takes care of you personally, I have nothing but raving reviews for them!
    more
  • Representative and App Aug 8, 2020

    By Nikki AC
    I am writing this review to thank my American Fidelity representative Janara Blank. She has gone above and beyond her job as she helps me walk through my cancer diagnosis paperwork. She advised me to upload the AF app and walked me through exactly what I would need to do to submit claims on the app. This was incredibly helpful and has taken away the worry and fear of submitting paperwork to American Fidelity. I am very grateful for all of Janara’s help and I really do find the app easy to navigate and user-friendly.
    more
  • Mar 3, 2021

    By Michele Lumabao
    The app is so easy to use. Quick navigation and love the fact I don't have to fax anything. Great customer service.
  • Don’t put it off Jun 18, 2020

    By Active Fam of 5
    I got this policy as a mother of 3 active child that my husband and I work to keep up. We had already had a couple of costly accidents and knew it is probably a safe way to go. I found myself afraid of a tedious process so I put off turning in some of my claims. Today I submitted a claim on the app (which was a breeze-pics and a short form to file) and within 4 days they processed it. It is nice to pay for something and not have the hassle that sometimes follows when you need to utilize the service.
    more
  • Easy to use, but inconsistent: time for an update! Jan 9, 2018

    By Erilyne
    I have used this app since it’s inception. It makes submitting claims very easy, but it is very unstable right now. I completed a lot of claims during the holidays and a third of them were submitted when the app told me they were not. This resulted in numerous duplicated claims which is now a pain to sort through. That all being said it is so much easier to use this app then it is to go through any other route to submit claims. Please update to maintain the awesomeness that is this app!
    more
  • Fairly easy to use Aug 7, 2020

    By ASunnyDre
    I was pleased with how easy it was to file a claim using this app. I didn’t give it 5 stars as it took a bit of trial and error and one “lost” claim before I figured it out. Like where to press to change the date and knowing how to do the final submit to my claim wasn’t intuitive, it was either “new claim” or “back”. Next time it should be easier.
    more
  • Updating password Jun 22, 2020

    By pkslt
    After updating this app on my iPad, I was forced to do a password change. I was unable to do that because the notification window alerting me about the required change would not close. It was covering the area where the new password had to be entered. Even though I was able to blindly enter the new password, it wouldn’t update.
    more
  • File a Claim Nov 26, 2019

    By jus4kel
    Hi, the process went ok but there is no place to explain extenuating circumstances. For example, I’m 56 so the OB/GYN told me the state of California/Fed Guidelines do not require of me to get a Pap smear but a Vaginal Culture to be collected. Also, my insurance provider does not charge me to get well woman screening. So, I’m submitting this test to get the policy premium discount or refund that was explained to me when I sign up. This is not clear to me if I filed my claim in the right place.
    more
  • What happened??? Aug 24, 2019

    By Bowergirl
    I use the app to submit documents for my disability claim. Previously I could load pics to the gallery and then select pics in the gallery to submit. Now there is no way to submit from the gallery. Okay... so I go to the additional documentation place... upload a couple pics of my documents... make sure I haven’t gone over the maximum size... then submit. Then, to my surprise, only one submitted... and it wasn’t even the first one. So I decide to edit and add number each... and upload/submit one at a time. One submitted fine... couldn’t get the others to submit. Checked the App Store to see if maybe I had missed an update or something. Nope... up to date. So maybe one of the previous updates really screwed up the submitting documents option... which is really the only thing I use (used) the app for. I hope it’ll be fixed soon... tho I started having this issue months ago, so I’m not holding my breath. 😔
    more
  • Photo Frustration Nov 15, 2018

    By Ad S.
    I am very pleased with the claim process, but I struggle to have my photos uploaded and to know which ones make it, because of the time delay, and which ones don’t. For example, I just attempted to upload 48 photos, doing it in sets of 4, so that I could make sure they were all there. I was very careful to only upload the next set of 4. In the end, after being sure I had put all 48 photos in, I counted my pictures. Only 29 had posted. This happens every time, it takes me so long and is so annoying that they don’t all post. I don’t know what the solution is.
    more
  • Confusion in uploading additional documents Jun 25, 2018

    By pkgdz
    I like the convenience of using my mobile phone app. However, when trying to upload additional documents, it makes me choose Cancer or Disability before letting me upload the document. Actually, the documents do not pertain to either one of these. Am I missing something here? If so , this is confusing.
    more
  • Feb 26, 2021

    By Allen Fry
    Freezes on second step of registration. Did it about 10 times in a row. Still not registered!
  • Feb 4, 2021

    By Johnna Creasey
    Usually quite handy. The last 2 days the app is glitching. I use my signature on method and the wheel just spins- I never get in. Come on guys- fix this!
  • Feb 9, 2021

    By Sandy Bentley
    I've had issues the last few days. It asks for login and then just spins, if I can get that far. What the heck?
  • Feb 28, 2021

    By Dustin Newby
    Just spins after latest update. If you tell it to wait after it times out it does eventually open. I'm not sure how long it actually takes though, as I just left it in the background. Apparently it's been this way for weeks with no fix from AF.
    more
  • Feb 28, 2021

    By Calvin Henry
    Terrible. After moving to the 2nd registration page that allows you to create your own username won't work. I've tried uninstalling and reinstalling several times but it continues to have the same problem. Unresponsive to anything.
    more
  • Mar 1, 2021

    By Lucy Beaman
    Have tried registering multiple times. Once I get to the creating username and password, app freezes. When I restart the app it says I have to wait 30min because an attempt is already in progress. So far a terrible app.
  • Save Time and Aggravation-don’t use this horrible, useless app Mar 2, 2019

    By 62ford
    I have never liked the AFA app since they rolled it out years ago. There was a point in time when it worked okay. That time is over. Now It automatically populates the service end date with the service beginning date and won’t allow you to change it to reflect the end date on the invoice. You can’t type in the date yourself and the pop up calendar closes every time you want to scroll ahead or behind one month. Then, I couldn’t find the option to photograph the invoice within the app. Apparently, you have to have taken the pic prior to getting into the app so you can just upload it. At that point I almost threw my phone across the room because it was so irritating. I had to go and download a paper claim form and will be faxing it. I knew the app was junk and should have saved myself the aggravation and just filed the claim the old fashioned way to start with.
    more
  • Feb 9, 2021

    By Dennis Rongo
    The biometrics feature for this app is garbage. It just spins forever upon log-in, and the only way to get in is to clear the app data or re-login again with user name and password. The UI is also pretty outdated.

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