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MyAflac

MyAflac

Aflac US

File your claims, set up direct deposit, & more with MyAflac Mobile

4.5 Ratings 10K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • Absolutely love Aflac !!! Jan 27, 2021

    By Jaybird SR
    I’m so glad I got Aflac ! I’m living proof it really helps as a year ago this April I suffered a heart attack and it payed !!! Granted you will have to do a little work getting them. Record’s on your incident but it’s very worth it ! As of January 1st 2021 I collapsed and since have been sidelined from work for 90 days and maybe permanent . My agents Alice McGuire and Andrea from Wausau Wisconsin are the best they have gone above and beyond in helping me with everything and I thank them and Aflac for everything as I was gonna drop Aflac at one time because I was like why am I throwing my money away on this and then I was talked out of it by Alice and I’m really glad now that I kept it !!! Thank you so much and to those of you thinking about it Trust me do it ! Hopefully nothing happens to you but if it does you’ll be happy you did it !!!!
  • May 14, 2021

    By Amanda Lendrum
    This is a good app. Most times when it cooperates it's absolutely wonderful, but the times it doesn't it's a nightmare. Updates to on active claims are difficult at times to accurately judge, but when they come through it's amazing!
  • Apr 20, 2021

    By James Jackson
    Aflac is the reason we were able to take the time off work we needed when our baby boy was 2.5 hours away from home in Children's Hospital NICU. That was 9 years ago. 12/21/20 I had a stroke and Aflac has paid itself off 10 fold for us. As for the app itself it's okay. The upload portion of this app is a dinosaur but it's easy. As for all the one-star people who are complaining that they haven't gotten paid- call your agent to file the claim for them so it's done right and you get your money.
  • Great service, great app Feb 21, 2021

    By hanmari97
    My job offered me the opportunity to purchase Aflac and have my payments come right out of my paycheck in late January 2021. My coverage began on February 1st, and on February 8th I was in a minor car accident and had to go to the ER. I got a CT scan, a diagnosis, and I went home. I completed my Aflac forms, and they sent me money. I had a follow up appointment with my primary doctor a week later, I filled out the forms, and they sent me money. I have another follow up in two weeks, and I’m sure once I fill out the forms, they’ll send me money. If you have any sort of chronic illness or chronic problems, Aflac will probably pay for itself in the first month, and probably many times over. I’m fortunate to have traditional health insurance AND Aflac, because whatever my insurance doesn’t pay, Aflac helps cushion that financial blow.
  • Aflac App is the way to go! Jun 6, 2021

    By tmac4031
    For two weeks we tried to upload documents for a claim to the portal on our computer and used different browsers. We then reached out to Aflac via chat (14 in que) and the rep explained they were having server issues??? For two weeks??? Another few days passed, tried again, no success, called and had a 2.5-3 hour (yes I said hour) wait time. Back to chat! Amd this time Bravo to the rep who instructed us to download the app and upload documents in that manner. We have now been successful in uploading documents for two different claims. We have had Aflac for over 20 years and have had great experiences up until this time. Thanks to the rep who told us to use the app!
  • Jun 8, 2021

    By Preston/Wyatt Taylor/Steward
    Great app, easy to use, quick claim filing process and enjoyed the simplicity of how easy it was to navigate throughout.
  • Try getting the money! Jan 16, 2021

    By 6monkies
    Why did you take ONE DAY pay away for claim filing? Was this how you got people to enroll and then dropped it? We file weekly claims and it seems like each week the claim pends longer and longer because they want different documents added to the claim! We send in what’s needed, now they took one day pay away and not sure if we have right information as claim status says “in review “ FOREVER!! If there is an issue with the claim you will not know until you make a phone call- wait on hold or receive a call back. Why should we do most of the work? Especially when it’s a Cancer Claim! These people have better stuff to worry about. At least they made the app better to use and it ACTUALLY works!! Aflac is good for the policies and what you would get paid out, IF you can get paid without getting a headache!’
  • Anneshia Davis May 18, 2021

    By frankie lnuckles
    My name is EdAnd I have been put on permanent disability due to Huntington’s disease. Your representative Anneshia Davis has been helping me work through the process over the last few months. I just want to let someone know that she is amazing and has helped me through the whole process. She has been responsive and actively working with me to get my claims filed properly and has answered my questions and there has been many.I can’t say enough good stuff about how she has handled me and my situation. I don’t know how do you think her but I wanted to let someone know that she has been a greatHelp to me through this whole process. Please let me know that you have received this. Thank you Ed Barrett
  • Cancer Policy Jan 15, 2021

    By Alright survivor
    Although WHEN I took this policy out I really thought it would never apply to me, it did. After receiving my diagnosis, waiting for biopsy and plan of care I remembered... I was covered...through my initial diagnosis, chemotherapy, hospital stay,Mastectomy,radiation and transportation I WAS COVERED. No long waiting periods the money was there on time every time I submitted ! I’m so happy to have had this “IDon’t NEED BUT JUST IN CASE POLICY” I was in tears ...I was covered through Aflac ! It made my recovery easier and a peace of mind knowing w I could make ends meet and get the necessary care I needed..No question it would have been so difficult without my Aflac Cancer policy THANKS AFLAC
  • Apr 27, 2021

    By Jackie Mcpherson
    Why does it take so long to hear back about my claim or a maintenance repair? & Why don't the claims dept. Look over the claims better to see that the biopsy results were added to my claim, from the beginning. I feel like I was jerked around a lot. Not happy.
  • Absolutely love Aflac !!! Jan 27, 2021

    By Jaybird SR
    I’m so glad I got Aflac ! I’m living proof it really helps as a year ago this April I suffered a heart attack and it payed !!! Granted you will have to do a little work getting them. Record’s on your incident but it’s very worth it ! As of January 1st 2021 I collapsed and since have been sidelined from work for 90 days and maybe permanent . My agents Alice McGuire and Andrea from Wausau Wisconsin are the best they have gone above and beyond in helping me with everything and I thank them and Aflac for everything as I was gonna drop Aflac at one time because I was like why am I throwing my money away on this and then I was talked out of it by Alice and I’m really glad now that I kept it !!! Thank you so much and to those of you thinking about it Trust me do it ! Hopefully nothing happens to you but if it does you’ll be happy you did it !!!!
  • May 14, 2021

    By Amanda Lendrum
    This is a good app. Most times when it cooperates it's absolutely wonderful, but the times it doesn't it's a nightmare. Updates to on active claims are difficult at times to accurately judge, but when they come through it's amazing!
  • Apr 20, 2021

    By James Jackson
    Aflac is the reason we were able to take the time off work we needed when our baby boy was 2.5 hours away from home in Children's Hospital NICU. That was 9 years ago. 12/21/20 I had a stroke and Aflac has paid itself off 10 fold for us. As for the app itself it's okay. The upload portion of this app is a dinosaur but it's easy. As for all the one-star people who are complaining that they haven't gotten paid- call your agent to file the claim for them so it's done right and you get your money.
  • Great service, great app Feb 21, 2021

    By hanmari97
    My job offered me the opportunity to purchase Aflac and have my payments come right out of my paycheck in late January 2021. My coverage began on February 1st, and on February 8th I was in a minor car accident and had to go to the ER. I got a CT scan, a diagnosis, and I went home. I completed my Aflac forms, and they sent me money. I had a follow up appointment with my primary doctor a week later, I filled out the forms, and they sent me money. I have another follow up in two weeks, and I’m sure once I fill out the forms, they’ll send me money. If you have any sort of chronic illness or chronic problems, Aflac will probably pay for itself in the first month, and probably many times over. I’m fortunate to have traditional health insurance AND Aflac, because whatever my insurance doesn’t pay, Aflac helps cushion that financial blow.
  • Aflac App is the way to go! Jun 6, 2021

    By tmac4031
    For two weeks we tried to upload documents for a claim to the portal on our computer and used different browsers. We then reached out to Aflac via chat (14 in que) and the rep explained they were having server issues??? For two weeks??? Another few days passed, tried again, no success, called and had a 2.5-3 hour (yes I said hour) wait time. Back to chat! Amd this time Bravo to the rep who instructed us to download the app and upload documents in that manner. We have now been successful in uploading documents for two different claims. We have had Aflac for over 20 years and have had great experiences up until this time. Thanks to the rep who told us to use the app!
  • Jun 8, 2021

    By Preston/Wyatt Taylor/Steward
    Great app, easy to use, quick claim filing process and enjoyed the simplicity of how easy it was to navigate throughout.
  • Try getting the money! Jan 16, 2021

    By 6monkies
    Why did you take ONE DAY pay away for claim filing? Was this how you got people to enroll and then dropped it? We file weekly claims and it seems like each week the claim pends longer and longer because they want different documents added to the claim! We send in what’s needed, now they took one day pay away and not sure if we have right information as claim status says “in review “ FOREVER!! If there is an issue with the claim you will not know until you make a phone call- wait on hold or receive a call back. Why should we do most of the work? Especially when it’s a Cancer Claim! These people have better stuff to worry about. At least they made the app better to use and it ACTUALLY works!! Aflac is good for the policies and what you would get paid out, IF you can get paid without getting a headache!’
  • Anneshia Davis May 18, 2021

    By frankie lnuckles
    My name is EdAnd I have been put on permanent disability due to Huntington’s disease. Your representative Anneshia Davis has been helping me work through the process over the last few months. I just want to let someone know that she is amazing and has helped me through the whole process. She has been responsive and actively working with me to get my claims filed properly and has answered my questions and there has been many.I can’t say enough good stuff about how she has handled me and my situation. I don’t know how do you think her but I wanted to let someone know that she has been a greatHelp to me through this whole process. Please let me know that you have received this. Thank you Ed Barrett
  • Cancer Policy Jan 15, 2021

    By Alright survivor
    Although WHEN I took this policy out I really thought it would never apply to me, it did. After receiving my diagnosis, waiting for biopsy and plan of care I remembered... I was covered...through my initial diagnosis, chemotherapy, hospital stay,Mastectomy,radiation and transportation I WAS COVERED. No long waiting periods the money was there on time every time I submitted ! I’m so happy to have had this “IDon’t NEED BUT JUST IN CASE POLICY” I was in tears ...I was covered through Aflac ! It made my recovery easier and a peace of mind knowing w I could make ends meet and get the necessary care I needed..No question it would have been so difficult without my Aflac Cancer policy THANKS AFLAC
  • Apr 27, 2021

    By Jackie Mcpherson
    Why does it take so long to hear back about my claim or a maintenance repair? & Why don't the claims dept. Look over the claims better to see that the biopsy results were added to my claim, from the beginning. I feel like I was jerked around a lot. Not happy.
  • Jun 9, 2021

    By Karen Ferry
    This app stinks. I cannot open messages the error code comes up every time. I have tried customer service but end up with a 3-4 hour hold time. The improvements to the website are hardly an improvement. The response was we are still working on the site. I finally uninstalled it . It was just taking up storage space.
  • Jun 2, 2021

    By Linda Shirley-Kress
    I have waited over 6 weeks to have this claim resolved. I have sent requested documents numerous times. I have left numerous messages for assistance from my agent with no response or assistance. I would not reccomend AFLAC insurance to anyone at this point. I spent 7 days in the hospital and weeks off work recuperating without compensation. I did not get any compensation until May 27th. I was admitted into the hospital on April 8th. That is not "one day pay". Finish reviewing and pay my claim .
  • Aflac coverage Feb 9, 2021

    By Karebear022002
    Normally I never write reviews or complain. However, in this case.... since I can’t get ahold of anybody to talk to I am just venting. I have the Aflac Hospital, Accidental, and Dental Plans!! The premiums are taken straight out of my paycheck. When I signed up for the accident plan I was told that once a year I get a one time 60 dollar payout” no questions asked” AND that the hospital plan would pay 25 dollars three times for any dr or dentist visit also “no questions asked”. I recently got sick and tested positive for covid. I went to the health Dept and took another test which came back positive and they gave me a letter to be off work for ten days. They supposedly paid me 25 dollars which I never saw for the hospital plan!!! When I tried to get the 60 for my accident plan.... I have been unable to file a claim “properly” using their smart claim plan. I contacted Aflac who gave me my reps number. He is no longer with the company. He gave me his boss’s number. I left a message and still haven’t gotten a response. Whether or not they pay me the 60 dollars will not make or break me. But then what have I been paying premiums for for 2 years?? Also hopefully you never need to talk to anybody about your plan bc you can’t get ahold of a person. After several attempts.... I am on a waiting list... supposedly they will call in three days!!! I look forward to talking to you Aflac. Thanks for nothing!!!!
  • Jun 2, 2021

    By Joshua Fields
    This app is very buggy. It is slow to load the front page or doesn't load at all. I have to close the program often and reopen it in order to get it to work. I am unable to view my messages because they are in PDF format and the AFLAC app opens another app instead of my Adobe program. I will be uninstalling and going back to using the web page.
  • Cancer claim Jan 26, 2021

    By Shearart813
    Aflac is denying claims and ignores all the benefits I’m entitled to in my cancer policy. I’ve not been pain for my hospitalizations, my additional surgeries related to my treatment (initial biopsy, PICC line, Central line for emergency dialysis, PEG tube insertion, stomach perforation & removal of PEG), chemo and radiation treatments, ambulance service, consult at Moffitt Cancer Center including my second surgical consult there, etc. I’m submitting all the paperwork but it appears Aflac doesn’t actually go through the records to tally all of these things up. Instead denies &/or only gave partial payment (paid for initial diagnosis, biopsy surgery, and one anesthesia). I received 35 radiation treatments, 3 chemo injections (one inpatient at Advent Health and 2 more at Florida Cancer Specialist outpatient in addition to days of blood work and hydration infusions. I received 3 blood transfusions at Advent Health (1 inpatient, 2 outpatient). I call and have to wait hours to speak to anyone and they’re not helpful. I’m told to submit bills and when I submitted the bills from Baycare I’m emailed and told Aflac already paid. No, Aflac did not pay for my days of hospitalization at Baycare. I would like a claims specialist supervisor to call me ASAP. This is preposterous and robbery on Aflac’s end to take my money for this policy since 2001 and then do this to me. Shame on whoever has worked on my claims.
  • Jun 4, 2021

    By ron b
    This is my second claim where it keeps saying that I need to provide proof of services rendered. All of the paperwork is there and I have submitted the same paperwork 2 to 3 times for the same claim. There must be alot of new people there that process the paperwork. Before claims were processed fast with no delay.
  • Claims Apr 22, 2021

    By Jillie12
    I have had the worse experience with this company. Constant request for paperwork, I give it to them then suddenly more paperwork is needed. This has been going on for month’s! I have similar policies with Colonial Life and have been paid months ago for the same claims. Apparently the reasoning is I haven’t had policies more than a year, but, I was informed by the insurance rep while sold me the policies, that I would be covered if I need it. I even explained to him I might have surgery in a couple of months and he told me there would be no problems accessing the services. I’ve been off work and depending on the different policies I have with this company and other’s, which include accident, disability and hospitalization policies. This has been the worse experience I’ve had. I think the insurance guy was good convincing me that I would be covered and taken care of...but at this point that’s was not a true statement. I feel I was given incorrect information and the money I’ve been spending monthly has been a waste and I could have done other things with it. I work for a company that allows different insurance companies to come in and offer to sell policies. I had one company that did state they paid quickly, but Aflac insurance guy convinced me Aflac was better, wow.
  • May 5, 2021

    By Jeremy Webb
    App not working constantly redirects saying you need to verify your email and when you do it just keeps doing over and over again. Called technical support worked one time and went back to doing the same thing. Wait time on the phone with support is horrendous to say the least 3-4 hour wait time just to speak to a person. It's sad paying for services only to be left utterly disappointed.
  • New changes degraded what Aflac was Mar 11, 2021

    By Bhaji88
    Aflac was the pinnacle of customer service always available easy to get a hold of people quick claims money returned into my account quickly. This last experience was dismal could not get a person was on hold for over an hour took two hours for somebody to call me back they didn’t have any information the websites are not intuitive they’re complicated the information on the websites are not clear whether the information has been received or they still need information I had just filled out a survey On Aflac the day before I needed to use them I wish I hadn’t. My agent is awesome and if it wasn’t for her I wouldn’t stay with Aflac I would go with some other agency that actually now has human beings to talk to you and you’re not put on hold and told that you were experiencing high call volume’s when that certainly is not the case Aflac you had it going on I know people are suffering during this time but that’s your job to help us through the suffering that to make it harder
  • Reviews Nov 23, 2020

    By danini2
    I normally would rate at 5stars. Earlier this years we were submitting claims for chemotherapy. They were approved timely and the money was in our bank usually within 2 days. This was a life saver as I was on disability and my husband is retired. Now I am undergoing radiation. We have submitted claims just like before, but there seems to be a problem getting claims approved. We had one claim paid after 3 attempts. We submitted the second claim , but have received nothing but a message stating more info needed. I have made three calls (after being on hold for 2 hours)and after each I was told all was good. We still haven’t received a check. Last week we were finally able to talk to our agent, but she couldn’t get them on the phone either. My husband uploaded a new up to date claim today. I called and was put on a list for a call back. That was at approximately 2:30. It’s 5:30 now and haven’t heard anything. I’ll call tomorrow. Hopefully we can get this straightened out.

No reviews available

No reviews available

  • Absolutely love Aflac !!! Jan 27, 2021

    By Jaybird SR
    I’m so glad I got Aflac ! I’m living proof it really helps as a year ago this April I suffered a heart attack and it payed !!! Granted you will have to do a little work getting them. Record’s on your incident but it’s very worth it ! As of January 1st 2021 I collapsed and since have been sidelined from work for 90 days and maybe permanent . My agents Alice McGuire and Andrea from Wausau Wisconsin are the best they have gone above and beyond in helping me with everything and I thank them and Aflac for everything as I was gonna drop Aflac at one time because I was like why am I throwing my money away on this and then I was talked out of it by Alice and I’m really glad now that I kept it !!! Thank you so much and to those of you thinking about it Trust me do it ! Hopefully nothing happens to you but if it does you’ll be happy you did it !!!!
  • Apr 20, 2021

    By James Jackson
    Aflac is the reason we were able to take the time off work we needed when our baby boy was 2.5 hours away from home in Children's Hospital NICU. That was 9 years ago. 12/21/20 I had a stroke and Aflac has paid itself off 10 fold for us. As for the app itself it's okay. The upload portion of this app is a dinosaur but it's easy. As for all the one-star people who are complaining that they haven't gotten paid- call your agent to file the claim for them so it's done right and you get your money.
  • Great service, great app Feb 21, 2021

    By hanmari97
    My job offered me the opportunity to purchase Aflac and have my payments come right out of my paycheck in late January 2021. My coverage began on February 1st, and on February 8th I was in a minor car accident and had to go to the ER. I got a CT scan, a diagnosis, and I went home. I completed my Aflac forms, and they sent me money. I had a follow up appointment with my primary doctor a week later, I filled out the forms, and they sent me money. I have another follow up in two weeks, and I’m sure once I fill out the forms, they’ll send me money. If you have any sort of chronic illness or chronic problems, Aflac will probably pay for itself in the first month, and probably many times over. I’m fortunate to have traditional health insurance AND Aflac, because whatever my insurance doesn’t pay, Aflac helps cushion that financial blow.
  • Aflac App is the way to go! Jun 6, 2021

    By tmac4031
    For two weeks we tried to upload documents for a claim to the portal on our computer and used different browsers. We then reached out to Aflac via chat (14 in que) and the rep explained they were having server issues??? For two weeks??? Another few days passed, tried again, no success, called and had a 2.5-3 hour (yes I said hour) wait time. Back to chat! Amd this time Bravo to the rep who instructed us to download the app and upload documents in that manner. We have now been successful in uploading documents for two different claims. We have had Aflac for over 20 years and have had great experiences up until this time. Thanks to the rep who told us to use the app!
  • Jun 8, 2021

    By Preston/Wyatt Taylor/Steward
    Great app, easy to use, quick claim filing process and enjoyed the simplicity of how easy it was to navigate throughout.
  • Anneshia Davis May 18, 2021

    By frankie lnuckles
    My name is EdAnd I have been put on permanent disability due to Huntington’s disease. Your representative Anneshia Davis has been helping me work through the process over the last few months. I just want to let someone know that she is amazing and has helped me through the whole process. She has been responsive and actively working with me to get my claims filed properly and has answered my questions and there has been many.I can’t say enough good stuff about how she has handled me and my situation. I don’t know how do you think her but I wanted to let someone know that she has been a greatHelp to me through this whole process. Please let me know that you have received this. Thank you Ed Barrett
  • Cancer Policy Jan 15, 2021

    By Alright survivor
    Although WHEN I took this policy out I really thought it would never apply to me, it did. After receiving my diagnosis, waiting for biopsy and plan of care I remembered... I was covered...through my initial diagnosis, chemotherapy, hospital stay,Mastectomy,radiation and transportation I WAS COVERED. No long waiting periods the money was there on time every time I submitted ! I’m so happy to have had this “IDon’t NEED BUT JUST IN CASE POLICY” I was in tears ...I was covered through Aflac ! It made my recovery easier and a peace of mind knowing w I could make ends meet and get the necessary care I needed..No question it would have been so difficult without my Aflac Cancer policy THANKS AFLAC
  • Thank you so much Aflac May 18, 2021

    By 2JTaurus
    I’m so amazed and very happy to say I have Aflac as my supplemental insurance. I mean you have handled the claims so diligently and professionally all around. The turnaround is really impressive. My agent Kristie Danner has been amazing as well, helping me every step of the way to insure we didn’t miss or overlook anything as we were getting all documentation and recipients to help in the process of completing the claims.. You guys are a blessing, and I won’t hesitate to refer Aflac, and my agent to anyone. Hats off everyone! Thanks again for making this as simple and painless as it was.
  • May 14, 2021

    By Amanda Lendrum
    This is a good app. Most times when it cooperates it's absolutely wonderful, but the times it doesn't it's a nightmare. Updates to on active claims are difficult at times to accurately judge, but when they come through it's amazing!
  • Claim I Filed on December 29, 2020 Feb 8, 2021

    By Cal9076
    I’ve filed a claim back on December 29th, I’ve turned in all my paperwork needed for my claim and nothing has been done. Ive called customer several times and they told me my claim will be processed soon. Today’s date is February 8th and still no progress on my claim that’s been filed over a month ago. I really don’t like how my claim is being handled at all and I feel like I’m getting the run around from AFLAC and I’m not sure I will want to keep Aflac once I get back to work. I pay a lot of money to have Aflac and in return they make it hard to get the process going when you have to file for your benefits through them. Feel like I’ve been led on and just giving my money away. I need my claim fulfilled
  • Try getting the money! Jan 16, 2021

    By 6monkies
    Why did you take ONE DAY pay away for claim filing? Was this how you got people to enroll and then dropped it? We file weekly claims and it seems like each week the claim pends longer and longer because they want different documents added to the claim! We send in what’s needed, now they took one day pay away and not sure if we have right information as claim status says “in review “ FOREVER!! If there is an issue with the claim you will not know until you make a phone call- wait on hold or receive a call back. Why should we do most of the work? Especially when it’s a Cancer Claim! These people have better stuff to worry about. At least they made the app better to use and it ACTUALLY works!! Aflac is good for the policies and what you would get paid out, IF you can get paid without getting a headache!’
  • Apr 27, 2021

    By Jackie Mcpherson
    Why does it take so long to hear back about my claim or a maintenance repair? & Why don't the claims dept. Look over the claims better to see that the biopsy results were added to my claim, from the beginning. I feel like I was jerked around a lot. Not happy.
  • New changes degraded what Aflac was Mar 11, 2021

    By Bhaji88
    Aflac was the pinnacle of customer service always available easy to get a hold of people quick claims money returned into my account quickly. This last experience was dismal could not get a person was on hold for over an hour took two hours for somebody to call me back they didn’t have any information the websites are not intuitive they’re complicated the information on the websites are not clear whether the information has been received or they still need information I had just filled out a survey On Aflac the day before I needed to use them I wish I hadn’t. My agent is awesome and if it wasn’t for her I wouldn’t stay with Aflac I would go with some other agency that actually now has human beings to talk to you and you’re not put on hold and told that you were experiencing high call volume’s when that certainly is not the case Aflac you had it going on I know people are suffering during this time but that’s your job to help us through the suffering that to make it harder
  • Reviews Nov 23, 2020

    By danini2
    I normally would rate at 5stars. Earlier this years we were submitting claims for chemotherapy. They were approved timely and the money was in our bank usually within 2 days. This was a life saver as I was on disability and my husband is retired. Now I am undergoing radiation. We have submitted claims just like before, but there seems to be a problem getting claims approved. We had one claim paid after 3 attempts. We submitted the second claim , but have received nothing but a message stating more info needed. I have made three calls (after being on hold for 2 hours)and after each I was told all was good. We still haven’t received a check. Last week we were finally able to talk to our agent, but she couldn’t get them on the phone either. My husband uploaded a new up to date claim today. I called and was put on a list for a call back. That was at approximately 2:30. It’s 5:30 now and haven’t heard anything. I’ll call tomorrow. Hopefully we can get this straightened out.
  • App does zero justice to service provided Dec 1, 2020

    By conj1
    I 1000% recommend Aflac’s insurance policies. I’m not sure how much of my dissatisfaction is related to customer service (phone line never has enough staff. Staff don’t give accurate info. Staff are impatient with claimants- who by their very service are going through trauma) the lack of informative communication, the app, or the online interface. I get tons of errors in app when trying to display messages. Claim screen says see messages. No messages related to claim. Questions asked non intuitive. App could easily provide information I’ve already entered instead of my entering it again. Should be able to file appeal online - cannot. Appeal process not documented until response. Online portal reloads a screen after answering a question - takes way more time and bandwidth than required. Again. Please. Get the insurance. Be patient when filing claims.
  • Mar 3, 2021

    By Eric Wickes
    It does make filing easier. However, uploading seems like an old dinosaur. The way you go about uploading takes forever if there is multiple documents. Should be able to select your files, hit upload and done. The other one is that with my first claim, it kept asking me to print a document, however, there is no way to find it. No way to Search for it either on the app or on their website. Needs a lot of improvement.
  • Mar 25, 2021

    By Phillip Richard
    The images sent as a jpg aren't received properly. It makes it a hassle because I have to call my agent to file the paperwork. It app also seems to be down or slow quite often
  • May 28, 2021

    By Mandy B.
    PDFs won't open. Even with Adobe installed. Major lag time on commands. Reduced compatibility compared to previous version.
  • Jun 9, 2021

    By Karen Ferry
    This app stinks. I cannot open messages the error code comes up every time. I have tried customer service but end up with a 3-4 hour hold time. The improvements to the website are hardly an improvement. The response was we are still working on the site. I finally uninstalled it . It was just taking up storage space.
  • Jun 2, 2021

    By Linda Shirley-Kress
    I have waited over 6 weeks to have this claim resolved. I have sent requested documents numerous times. I have left numerous messages for assistance from my agent with no response or assistance. I would not reccomend AFLAC insurance to anyone at this point. I spent 7 days in the hospital and weeks off work recuperating without compensation. I did not get any compensation until May 27th. I was admitted into the hospital on April 8th. That is not "one day pay". Finish reviewing and pay my claim .
  • Aflac coverage Feb 9, 2021

    By Karebear022002
    Normally I never write reviews or complain. However, in this case.... since I can’t get ahold of anybody to talk to I am just venting. I have the Aflac Hospital, Accidental, and Dental Plans!! The premiums are taken straight out of my paycheck. When I signed up for the accident plan I was told that once a year I get a one time 60 dollar payout” no questions asked” AND that the hospital plan would pay 25 dollars three times for any dr or dentist visit also “no questions asked”. I recently got sick and tested positive for covid. I went to the health Dept and took another test which came back positive and they gave me a letter to be off work for ten days. They supposedly paid me 25 dollars which I never saw for the hospital plan!!! When I tried to get the 60 for my accident plan.... I have been unable to file a claim “properly” using their smart claim plan. I contacted Aflac who gave me my reps number. He is no longer with the company. He gave me his boss’s number. I left a message and still haven’t gotten a response. Whether or not they pay me the 60 dollars will not make or break me. But then what have I been paying premiums for for 2 years?? Also hopefully you never need to talk to anybody about your plan bc you can’t get ahold of a person. After several attempts.... I am on a waiting list... supposedly they will call in three days!!! I look forward to talking to you Aflac. Thanks for nothing!!!!
  • Jun 2, 2021

    By Joshua Fields
    This app is very buggy. It is slow to load the front page or doesn't load at all. I have to close the program often and reopen it in order to get it to work. I am unable to view my messages because they are in PDF format and the AFLAC app opens another app instead of my Adobe program. I will be uninstalling and going back to using the web page.
  • Cancer claim Jan 26, 2021

    By Shearart813
    Aflac is denying claims and ignores all the benefits I’m entitled to in my cancer policy. I’ve not been pain for my hospitalizations, my additional surgeries related to my treatment (initial biopsy, PICC line, Central line for emergency dialysis, PEG tube insertion, stomach perforation & removal of PEG), chemo and radiation treatments, ambulance service, consult at Moffitt Cancer Center including my second surgical consult there, etc. I’m submitting all the paperwork but it appears Aflac doesn’t actually go through the records to tally all of these things up. Instead denies &/or only gave partial payment (paid for initial diagnosis, biopsy surgery, and one anesthesia). I received 35 radiation treatments, 3 chemo injections (one inpatient at Advent Health and 2 more at Florida Cancer Specialist outpatient in addition to days of blood work and hydration infusions. I received 3 blood transfusions at Advent Health (1 inpatient, 2 outpatient). I call and have to wait hours to speak to anyone and they’re not helpful. I’m told to submit bills and when I submitted the bills from Baycare I’m emailed and told Aflac already paid. No, Aflac did not pay for my days of hospitalization at Baycare. I would like a claims specialist supervisor to call me ASAP. This is preposterous and robbery on Aflac’s end to take my money for this policy since 2001 and then do this to me. Shame on whoever has worked on my claims.
  • Jun 4, 2021

    By ron b
    This is my second claim where it keeps saying that I need to provide proof of services rendered. All of the paperwork is there and I have submitted the same paperwork 2 to 3 times for the same claim. There must be alot of new people there that process the paperwork. Before claims were processed fast with no delay.
  • Claims Apr 22, 2021

    By Jillie12
    I have had the worse experience with this company. Constant request for paperwork, I give it to them then suddenly more paperwork is needed. This has been going on for month’s! I have similar policies with Colonial Life and have been paid months ago for the same claims. Apparently the reasoning is I haven’t had policies more than a year, but, I was informed by the insurance rep while sold me the policies, that I would be covered if I need it. I even explained to him I might have surgery in a couple of months and he told me there would be no problems accessing the services. I’ve been off work and depending on the different policies I have with this company and other’s, which include accident, disability and hospitalization policies. This has been the worse experience I’ve had. I think the insurance guy was good convincing me that I would be covered and taken care of...but at this point that’s was not a true statement. I feel I was given incorrect information and the money I’ve been spending monthly has been a waste and I could have done other things with it. I work for a company that allows different insurance companies to come in and offer to sell policies. I had one company that did state they paid quickly, but Aflac insurance guy convinced me Aflac was better, wow.
  • May 5, 2021

    By Jeremy Webb
    App not working constantly redirects saying you need to verify your email and when you do it just keeps doing over and over again. Called technical support worked one time and went back to doing the same thing. Wait time on the phone with support is horrendous to say the least 3-4 hour wait time just to speak to a person. It's sad paying for services only to be left utterly disappointed.
  • Apr 25, 2021

    By Julie Kelly
    Having been an Aflac customer for over 7 years, I have noticed over the past year the customer service has become terrible. You use to be able to get assistance with a claim now you have to wait days. I have attempted 5 times to get a claim paid by calling, emailing and faxing and yet I am unable to have my claim paid for a major surgery. I pay over 2K a year for 5 policies and can't get help with a claim. The 3 people I talked to said it would be paid and it wasn't. Very disappointing. Sad.
  • Short Term Disability Claims Dec 8, 2020

    By Halleluyah2021
    Aflac Short Term Disability Claims is by far the most horrible experience I’ve had to deal for any company I’ve ever had issues with. As far as customer service and claim being processed they are not in a timely manner my claim has prolonged to over a month. Have been waiting 1 month and 4 days to be paid and claim is still not resolved. I keep being told their missing documents that I had uploaded already so aside from waiting 3-5 days each time they ask for something that was already submitted it takes an additional 3-5 days to process once they see it in their system or I email documentation personally to CSR that I’m speaking on the phone with because they can’t find it. And wait time to talk to a CSR each time is over an hour. And half the time one CSR will say your missing one thing and another will say your missing something completely different. Making it difficult to know exactly what you need for claim to be processed. Would not recommend AFLAC to anyone judging from my personal experience!

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