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MyAflac

MyAflac

Aflac US

File your claims, set up direct deposit, & more with MyAflac Mobile

4.5 Ratings 8K+ Reviews 100K+ Downloads

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About MyAflac

File your claims, set up direct deposit, & more with MyAflac Mobile
see more about MyAflac

Ratings & Reviews

4.5
8.3K+ Ratings
  1. 5
    79+%
  2. 4
    10+%
  3. 3
    2+%
  4. 2
    2+%
  5. 1
    6+%
Write a Review
  • Feb 22, 2021

    By Debra Hall
    I have not been able to use the app for several months. I have called the customer service support department seveal times without success. My account was allegedly reset to no avail. It is extremely difficult to use the app. I cant even give an appropriate rating in this post because I am not able to do so. It doesn't deserve any stars until the kinks in the app is resolved.
    more
  • Great service, great app Feb 21, 2021

    By hanmari97
    My job offered me the opportunity to purchase Aflac and have my payments come right out of my paycheck in late January 2021. My coverage began on February 1st, and on February 8th I was in a minor car accident and had to go to the ER. I got a CT scan, a diagnosis, and I went home. I completed my Aflac forms, and they sent me money. I had a follow up appointment with my primary doctor a week later, I filled out the forms, and they sent me money. I have another follow up in two weeks, and I’m sure once I fill out the forms, they’ll send me money. If you have any sort of chronic illness or chronic problems, Aflac will probably pay for itself in the first month, and probably many times over. I’m fortunate to have traditional health insurance AND Aflac, because whatever my insurance doesn’t pay, Aflac helps cushion that financial blow.
    more
  • Feb 23, 2021

    By Thomas Ahern
    Easy to use on the go. Not everyone is able to hav access to a computer right away, therefore the mobile app allows you to file on the spot whenever and wherever.
  • Absolutely love Aflac !!! Jan 27, 2021

    By Jaybird SR
    I’m so glad I got Aflac ! I’m living proof it really helps as a year ago this April I suffered a heart attack and it payed !!! Granted you will have to do a little work getting them. Record’s on your incident but it’s very worth it ! As of January 1st 2021 I collapsed and since have been sidelined from work for 90 days and maybe permanent . My agents Alice McGuire and Andrea from Wausau Wisconsin are the best they have gone above and beyond in helping me with everything and I thank them and Aflac for everything as I was gonna drop Aflac at one time because I was like why am I throwing my money away on this and then I was talked out of it by Alice and I’m really glad now that I kept it !!! Thank you so much and to those of you thinking about it Trust me do it ! Hopefully nothing happens to you but if it does you’ll be happy you did it !!!!
    more
  • Cancer Policy Jan 15, 2021

    By Alright survivor
    Although WHEN I took this policy out I really thought it would never apply to me, it did. After receiving my diagnosis, waiting for biopsy and plan of care I remembered... I was covered...through my initial diagnosis, chemotherapy, hospital stay,Mastectomy,radiation and transportation I WAS COVERED. No long waiting periods the money was there on time every time I submitted ! I’m so happy to have had this “IDon’t NEED BUT JUST IN CASE POLICY” I was in tears ...I was covered through Aflac ! It made my recovery easier and a peace of mind knowing w I could make ends meet and get the necessary care I needed..No question it would have been so difficult without my Aflac Cancer policy THANKS AFLAC
    more
  • Feb 25, 2021

    By Jeanna Hale
    The app is horrible. I submitted a claim and all the paperwork days ago. I received email confirmation. Yet the app shows nothing. What's the point of a timeline if no one updates it? The app has error messages every time I log in. UgH!
    more
  • Aflac coverage Feb 9, 2021

    By Karebear022002
    Normally I never write reviews or complain. However, in this case.... since I can’t get ahold of anybody to talk to I am just venting. I have the Aflac Hospital, Accidental, and Dental Plans!! The premiums are taken straight out of my paycheck. When I signed up for the accident plan I was told that once a year I get a one time 60 dollar payout” no questions asked” AND that the hospital plan would pay 25 dollars three times for any dr or dentist visit also “no questions asked”. I recently got sick and tested positive for covid. I went to the health Dept and took another test which came back positive and they gave me a letter to be off work for ten days. They supposedly paid me 25 dollars which I never saw for the hospital plan!!! When I tried to get the 60 for my accident plan.... I have been unable to file a claim “properly” using their smart claim plan. I contacted Aflac who gave me my reps number. He is no longer with the company. He gave me his boss’s number. I left a message and still haven’t gotten a response. Whether or not they pay me the 60 dollars will not make or break me. But then what have I been paying premiums for for 2 years?? Also hopefully you never need to talk to anybody about your plan bc you can’t get ahold of a person. After several attempts.... I am on a waiting list... supposedly they will call in three days!!! I look forward to talking to you Aflac. Thanks for nothing!!!!
    more
  • Mar 1, 2021

    By Kara Driggins
    I never have a good experience with AFLAC, communication within the company sucks!! One hour or more is the holding time when you call and claim status is not current even though I get an option to update. So annoyed with this company past and present!!!
    more
  • Cancer claim Jan 26, 2021

    By Shearart813
    Aflac is denying claims and ignores all the benefits I’m entitled to in my cancer policy. I’ve not been pain for my hospitalizations, my additional surgeries related to my treatment (initial biopsy, PICC line, Central line for emergency dialysis, PEG tube insertion, stomach perforation & removal of PEG), chemo and radiation treatments, ambulance service, consult at Moffitt Cancer Center including my second surgical consult there, etc. I’m submitting all the paperwork but it appears Aflac doesn’t actually go through the records to tally all of these things up. Instead denies &/or only gave partial payment (paid for initial diagnosis, biopsy surgery, and one anesthesia). I received 35 radiation treatments, 3 chemo injections (one inpatient at Advent Health and 2 more at Florida Cancer Specialist outpatient in addition to days of blood work and hydration infusions. I received 3 blood transfusions at Advent Health (1 inpatient, 2 outpatient). I call and have to wait hours to speak to anyone and they’re not helpful. I’m told to submit bills and when I submitted the bills from Baycare I’m emailed and told Aflac already paid. No, Aflac did not pay for my days of hospitalization at Baycare. I would like a claims specialist supervisor to call me ASAP. This is preposterous and robbery on Aflac’s end to take my money for this policy since 2001 and then do this to me. Shame on whoever has worked on my claims.
    more
  • Reviews Nov 23, 2020

    By danini2
    I normally would rate at 5stars. Earlier this years we were submitting claims for chemotherapy. They were approved timely and the money was in our bank usually within 2 days. This was a life saver as I was on disability and my husband is retired. Now I am undergoing radiation. We have submitted claims just like before, but there seems to be a problem getting claims approved. We had one claim paid after 3 attempts. We submitted the second claim , but have received nothing but a message stating more info needed. I have made three calls (after being on hold for 2 hours)and after each I was told all was good. We still haven’t received a check. Last week we were finally able to talk to our agent, but she couldn’t get them on the phone either. My husband uploaded a new up to date claim today. I called and was put on a list for a call back. That was at approximately 2:30. It’s 5:30 now and haven’t heard anything. I’ll call tomorrow. Hopefully we can get this straightened out.
    more

No reviews available

  • Great service, great app Feb 21, 2021

    By hanmari97
    My job offered me the opportunity to purchase Aflac and have my payments come right out of my paycheck in late January 2021. My coverage began on February 1st, and on February 8th I was in a minor car accident and had to go to the ER. I got a CT scan, a diagnosis, and I went home. I completed my Aflac forms, and they sent me money. I had a follow up appointment with my primary doctor a week later, I filled out the forms, and they sent me money. I have another follow up in two weeks, and I’m sure once I fill out the forms, they’ll send me money. If you have any sort of chronic illness or chronic problems, Aflac will probably pay for itself in the first month, and probably many times over. I’m fortunate to have traditional health insurance AND Aflac, because whatever my insurance doesn’t pay, Aflac helps cushion that financial blow.
    more
  • Feb 23, 2021

    By Thomas Ahern
    Easy to use on the go. Not everyone is able to hav access to a computer right away, therefore the mobile app allows you to file on the spot whenever and wherever.
  • Absolutely love Aflac !!! Jan 27, 2021

    By Jaybird SR
    I’m so glad I got Aflac ! I’m living proof it really helps as a year ago this April I suffered a heart attack and it payed !!! Granted you will have to do a little work getting them. Record’s on your incident but it’s very worth it ! As of January 1st 2021 I collapsed and since have been sidelined from work for 90 days and maybe permanent . My agents Alice McGuire and Andrea from Wausau Wisconsin are the best they have gone above and beyond in helping me with everything and I thank them and Aflac for everything as I was gonna drop Aflac at one time because I was like why am I throwing my money away on this and then I was talked out of it by Alice and I’m really glad now that I kept it !!! Thank you so much and to those of you thinking about it Trust me do it ! Hopefully nothing happens to you but if it does you’ll be happy you did it !!!!
    more
  • Cancer Policy Jan 15, 2021

    By Alright survivor
    Although WHEN I took this policy out I really thought it would never apply to me, it did. After receiving my diagnosis, waiting for biopsy and plan of care I remembered... I was covered...through my initial diagnosis, chemotherapy, hospital stay,Mastectomy,radiation and transportation I WAS COVERED. No long waiting periods the money was there on time every time I submitted ! I’m so happy to have had this “IDon’t NEED BUT JUST IN CASE POLICY” I was in tears ...I was covered through Aflac ! It made my recovery easier and a peace of mind knowing w I could make ends meet and get the necessary care I needed..No question it would have been so difficult without my Aflac Cancer policy THANKS AFLAC
    more
  • Lifesaver Dec 9, 2020

    By CarshopJim
    So after I was run over by a semi truck, the last thing I needed to worry about was how to pay my mortgage. Having a disability policy with Aflac put my mind at ease and I could concentrate on getting on my feet again.. The easy filing of the claim and quick payments were a lifesaver.. My agent called me in the hospital when he found out to wish me well and ask if I needed anything.. that is the kind of people they employ at Aflac.. I could not be happier with the service. Thank you Aflac.
    more
  • Feb 22, 2021

    By Debra Hall
    I have not been able to use the app for several months. I have called the customer service support department seveal times without success. My account was allegedly reset to no avail. It is extremely difficult to use the app. I cant even give an appropriate rating in this post because I am not able to do so. It doesn't deserve any stars until the kinks in the app is resolved.
    more
  • Claim I Filed on December 29, 2020 Feb 8, 2021

    By Cal9076
    I’ve filed a claim back on December 29th, I’ve turned in all my paperwork needed for my claim and nothing has been done. Ive called customer several times and they told me my claim will be processed soon. Today’s date is February 8th and still no progress on my claim that’s been filed over a month ago. I really don’t like how my claim is being handled at all and I feel like I’m getting the run around from AFLAC and I’m not sure I will want to keep Aflac once I get back to work. I pay a lot of money to have Aflac and in return they make it hard to get the process going when you have to file for your benefits through them. Feel like I’ve been led on and just giving my money away. I need my claim fulfilled
    more
  • Jan 27, 2021

    By Silverback 729
    Handy. Sometimes it's a little frustrating getting the exact document needed for claim approval. But other than that great just gotta make sure you have the right forms.
  • Try getting the money! Jan 16, 2021

    By 6monkies
    Why did you take ONE DAY pay away for claim filing? Was this how you got people to enroll and then dropped it? We file weekly claims and it seems like each week the claim pends longer and longer because they want different documents added to the claim! We send in what’s needed, now they took one day pay away and not sure if we have right information as claim status says “in review “ FOREVER!! If there is an issue with the claim you will not know until you make a phone call- wait on hold or receive a call back. Why should we do most of the work? Especially when it’s a Cancer Claim! These people have better stuff to worry about. At least they made the app better to use and it ACTUALLY works!! Aflac is good for the policies and what you would get paid out, IF you can get paid without getting a headache!’
    more
  • Reviews Nov 23, 2020

    By danini2
    I normally would rate at 5stars. Earlier this years we were submitting claims for chemotherapy. They were approved timely and the money was in our bank usually within 2 days. This was a life saver as I was on disability and my husband is retired. Now I am undergoing radiation. We have submitted claims just like before, but there seems to be a problem getting claims approved. We had one claim paid after 3 attempts. We submitted the second claim , but have received nothing but a message stating more info needed. I have made three calls (after being on hold for 2 hours)and after each I was told all was good. We still haven’t received a check. Last week we were finally able to talk to our agent, but she couldn’t get them on the phone either. My husband uploaded a new up to date claim today. I called and was put on a list for a call back. That was at approximately 2:30. It’s 5:30 now and haven’t heard anything. I’ll call tomorrow. Hopefully we can get this straightened out.
    more
  • Feb 18, 2021

    By Brian Flanders
    Not a really good app, everytime I log in I get notifications that at least 1 thing if not 2 things in the app are currently not available.
  • Feb 4, 2021

    By Chastity Bishop
    I have sent in my information and they said they didn't receive the paperwork when I faxed it and got a configuration number and they processed all but one. Then called again and gave them the fax number, time date and then they found it after the 3rd attempt! Not cool when this has to do with disability.
    more
  • App does zero justice to service provided Dec 1, 2020

    By conj1
    I 1000% recommend Aflac’s insurance policies. I’m not sure how much of my dissatisfaction is related to customer service (phone line never has enough staff. Staff don’t give accurate info. Staff are impatient with claimants- who by their very service are going through trauma) the lack of informative communication, the app, or the online interface. I get tons of errors in app when trying to display messages. Claim screen says see messages. No messages related to claim. Questions asked non intuitive. App could easily provide information I’ve already entered instead of my entering it again. Should be able to file appeal online - cannot. Appeal process not documented until response. Online portal reloads a screen after answering a question - takes way more time and bandwidth than required. Again. Please. Get the insurance. Be patient when filing claims.
    more
  • Jan 28, 2021

    By Kathy Prell
    First off I would like to say never trust the sale agent words read read READ fine print(such as follow up visits allowed for accident, Allowed 5 for an accident that had me at Mds office weekly going on 6months now) also been claiming loss of eye for 3 months and still cant get answer, maybe should send them my eye in a cup to prove it, they dont believe my highly educated Eye Md,one of best in her field. All this running around calls faxes emails fall on deaf ears. Would not recomend Aflac.
    more
  • Feb 25, 2021

    By Jeanna Hale
    The app is horrible. I submitted a claim and all the paperwork days ago. I received email confirmation. Yet the app shows nothing. What's the point of a timeline if no one updates it? The app has error messages every time I log in. UgH!
    more
  • Aflac coverage Feb 9, 2021

    By Karebear022002
    Normally I never write reviews or complain. However, in this case.... since I can’t get ahold of anybody to talk to I am just venting. I have the Aflac Hospital, Accidental, and Dental Plans!! The premiums are taken straight out of my paycheck. When I signed up for the accident plan I was told that once a year I get a one time 60 dollar payout” no questions asked” AND that the hospital plan would pay 25 dollars three times for any dr or dentist visit also “no questions asked”. I recently got sick and tested positive for covid. I went to the health Dept and took another test which came back positive and they gave me a letter to be off work for ten days. They supposedly paid me 25 dollars which I never saw for the hospital plan!!! When I tried to get the 60 for my accident plan.... I have been unable to file a claim “properly” using their smart claim plan. I contacted Aflac who gave me my reps number. He is no longer with the company. He gave me his boss’s number. I left a message and still haven’t gotten a response. Whether or not they pay me the 60 dollars will not make or break me. But then what have I been paying premiums for for 2 years?? Also hopefully you never need to talk to anybody about your plan bc you can’t get ahold of a person. After several attempts.... I am on a waiting list... supposedly they will call in three days!!! I look forward to talking to you Aflac. Thanks for nothing!!!!
    more
  • Mar 1, 2021

    By Kara Driggins
    I never have a good experience with AFLAC, communication within the company sucks!! One hour or more is the holding time when you call and claim status is not current even though I get an option to update. So annoyed with this company past and present!!!
    more
  • Cancer claim Jan 26, 2021

    By Shearart813
    Aflac is denying claims and ignores all the benefits I’m entitled to in my cancer policy. I’ve not been pain for my hospitalizations, my additional surgeries related to my treatment (initial biopsy, PICC line, Central line for emergency dialysis, PEG tube insertion, stomach perforation & removal of PEG), chemo and radiation treatments, ambulance service, consult at Moffitt Cancer Center including my second surgical consult there, etc. I’m submitting all the paperwork but it appears Aflac doesn’t actually go through the records to tally all of these things up. Instead denies &/or only gave partial payment (paid for initial diagnosis, biopsy surgery, and one anesthesia). I received 35 radiation treatments, 3 chemo injections (one inpatient at Advent Health and 2 more at Florida Cancer Specialist outpatient in addition to days of blood work and hydration infusions. I received 3 blood transfusions at Advent Health (1 inpatient, 2 outpatient). I call and have to wait hours to speak to anyone and they’re not helpful. I’m told to submit bills and when I submitted the bills from Baycare I’m emailed and told Aflac already paid. No, Aflac did not pay for my days of hospitalization at Baycare. I would like a claims specialist supervisor to call me ASAP. This is preposterous and robbery on Aflac’s end to take my money for this policy since 2001 and then do this to me. Shame on whoever has worked on my claims.
    more
  • Short Term Disability Claims Dec 8, 2020

    By Halleluyah2021
    Aflac Short Term Disability Claims is by far the most horrible experience I’ve had to deal for any company I’ve ever had issues with. As far as customer service and claim being processed they are not in a timely manner my claim has prolonged to over a month. Have been waiting 1 month and 4 days to be paid and claim is still not resolved. I keep being told their missing documents that I had uploaded already so aside from waiting 3-5 days each time they ask for something that was already submitted it takes an additional 3-5 days to process once they see it in their system or I email documentation personally to CSR that I’m speaking on the phone with because they can’t find it. And wait time to talk to a CSR each time is over an hour. And half the time one CSR will say your missing one thing and another will say your missing something completely different. Making it difficult to know exactly what you need for claim to be processed. Would not recommend AFLAC to anyone judging from my personal experience!
    more

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