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Aetna Health

Aetna Health

Aetna Inc

Manage your health care in one easy place

4.6 Ratings 115K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • Jul 26, 2021

    By Rue
    After two requests and months of waiting, I didn't get my medical card. This app allows me to see and share it via email to healthcare providers. So it does enough for me.
  • Jul 24, 2021

    By Ian Overton
    So far so good. Nothing over the top impressive but it is a functional insurance app, which is more than I can say for Cigna. Good job.
  • Jun 2, 2021

    By Remy Seman
    The Aetna app performs flawlessly. In the most difficult of personal circumstances, the app navigated me to all the people who helped me successfully petition for in network coverage. I never had to scramble for different numbers for Aetna while confused on painkillers (I still had to perform this dance for my provider, but they were stellar too). The app outperforms any human operator. Excellent work Aetna!
  • No Signature Required! Dec 17, 2019

    By JaybirdM
    When I order my specialty pharmacy medications it’s very nice to work with your employee that answers the call, the problem is you will not send them without someone signing for them. You tell the customer that a signature is required by Medicare but this is NOT true. Medicare doesn’t require a signature, your internal policies and procedures do. I’ve been taking these medications for 7.5 years and every insurance company, including yours, has processed the order with no signature required. When I started taking these medications 7.5 years ago you were my specialty pharmacy and did NOT require a signature. I hope you decide to allow the patient to order their medications without a signature.
  • Jul 17, 2021

    By Vincent Cricelli
    I think that the app is super convenient and makes my life a whole lot easier finding providers that accept my insurance plan. The whole app however has plenty of room to make it more user friendly.
  • Misleading UI Nov 21, 2019

    By Margishk
    The IU is misleading. Even though you complete the daily bubble, you may not get credit for that day. You need to go into the health app, then active calories and then data and sources and then select your apple watch from that list. Then you would see the calories for watch day. You need to make sure this number hits 600 to get the points. The bubble completion doesn’t really matter. So basically this app is useless and unreliable as you need to use health app and dig in too much to check if your daily goal is complete or not
  • Best health app ever - it goes 1 better than labcorp Jun 15, 2019

    By Pal1134
    OMG, What have you done Aetna. They have outdone themselves. I used to have such a. Hard time understanding medical bills but now it’s a walk in the park. You can immediately know what’s your deductible, how far you are. What claims have been charged, how much etc. Also the search functionality is so super awesome. There is no slow websites to deal with or those dreaded long phone calls. Have not tried the payment functionality yet but I look forward to trying more features on this. Keep up the good work.
  • Use of HSA Jun 2, 2019

    By dheiunejdins
    It would be great if I could store my HSA card within the apps, or a related digital wallet, so I can pay claims much more easily without punching in all the card details repeatedly. My wife recently had a medical episode which resulted in about 10 separate claims for the bundle of care. I had to open each claim and punch in the card number, name, expiration date, etc. to pay each claim through the app. On the positive side - it’s a huge improvement to be able to pay claims through the app versus waiting for paper bills to arrive.
  • Much better update Aug 26, 2020

    By My 2¢
    THANK YOU for finally adding pharmacy refills back to the app. Very much appreciated. I rarely use PC and do everything on my phone. UPDATE: Still USELESS. After several updates, I was hoping you’d bring pharmacy back to the app, but NO. Don’t Aetna developers realize most people use their phone for almost everything?? I was at the doctor’s office the other day and was trying to see if I had any refills left, but I couldn’t. PLEASE ADD PHARMACY BACK TO APP Although new UI seems a little better than old app (which has been rendered useless), where did pharmacy availability tab go? There is no option to access pharmacy. I can no longer order refills or check refill availability. I must go to website. APP IS LIMITED. Developers should make sure app encompasses most everything website does. UGH 😫
  • Good but needs improvements Jan 2, 2021

    By Terriyaki Lentils
    Great to reconcile bills with insurance. I love that i can pay my providers through the app. You can also connect your HSA and FSA accounts to see the balance. My only issue is that you can’t save the HSA/FSA/credit cards for payment purposes. You have to enter your card information in every time which can get very annoying. It’s almost angering to see your HSA balance when looking at claims, but not being able to use it with a couple clicks when you want to make a payment with it.
  • Jul 26, 2021

    By Rue
    After two requests and months of waiting, I didn't get my medical card. This app allows me to see and share it via email to healthcare providers. So it does enough for me.
  • Jul 24, 2021

    By Ian Overton
    So far so good. Nothing over the top impressive but it is a functional insurance app, which is more than I can say for Cigna. Good job.
  • Jun 2, 2021

    By Remy Seman
    The Aetna app performs flawlessly. In the most difficult of personal circumstances, the app navigated me to all the people who helped me successfully petition for in network coverage. I never had to scramble for different numbers for Aetna while confused on painkillers (I still had to perform this dance for my provider, but they were stellar too). The app outperforms any human operator. Excellent work Aetna!
  • No Signature Required! Dec 17, 2019

    By JaybirdM
    When I order my specialty pharmacy medications it’s very nice to work with your employee that answers the call, the problem is you will not send them without someone signing for them. You tell the customer that a signature is required by Medicare but this is NOT true. Medicare doesn’t require a signature, your internal policies and procedures do. I’ve been taking these medications for 7.5 years and every insurance company, including yours, has processed the order with no signature required. When I started taking these medications 7.5 years ago you were my specialty pharmacy and did NOT require a signature. I hope you decide to allow the patient to order their medications without a signature.
  • Jul 17, 2021

    By Vincent Cricelli
    I think that the app is super convenient and makes my life a whole lot easier finding providers that accept my insurance plan. The whole app however has plenty of room to make it more user friendly.
  • Misleading UI Nov 21, 2019

    By Margishk
    The IU is misleading. Even though you complete the daily bubble, you may not get credit for that day. You need to go into the health app, then active calories and then data and sources and then select your apple watch from that list. Then you would see the calories for watch day. You need to make sure this number hits 600 to get the points. The bubble completion doesn’t really matter. So basically this app is useless and unreliable as you need to use health app and dig in too much to check if your daily goal is complete or not
  • Best health app ever - it goes 1 better than labcorp Jun 15, 2019

    By Pal1134
    OMG, What have you done Aetna. They have outdone themselves. I used to have such a. Hard time understanding medical bills but now it’s a walk in the park. You can immediately know what’s your deductible, how far you are. What claims have been charged, how much etc. Also the search functionality is so super awesome. There is no slow websites to deal with or those dreaded long phone calls. Have not tried the payment functionality yet but I look forward to trying more features on this. Keep up the good work.
  • Use of HSA Jun 2, 2019

    By dheiunejdins
    It would be great if I could store my HSA card within the apps, or a related digital wallet, so I can pay claims much more easily without punching in all the card details repeatedly. My wife recently had a medical episode which resulted in about 10 separate claims for the bundle of care. I had to open each claim and punch in the card number, name, expiration date, etc. to pay each claim through the app. On the positive side - it’s a huge improvement to be able to pay claims through the app versus waiting for paper bills to arrive.
  • Much better update Aug 26, 2020

    By My 2¢
    THANK YOU for finally adding pharmacy refills back to the app. Very much appreciated. I rarely use PC and do everything on my phone. UPDATE: Still USELESS. After several updates, I was hoping you’d bring pharmacy back to the app, but NO. Don’t Aetna developers realize most people use their phone for almost everything?? I was at the doctor’s office the other day and was trying to see if I had any refills left, but I couldn’t. PLEASE ADD PHARMACY BACK TO APP Although new UI seems a little better than old app (which has been rendered useless), where did pharmacy availability tab go? There is no option to access pharmacy. I can no longer order refills or check refill availability. I must go to website. APP IS LIMITED. Developers should make sure app encompasses most everything website does. UGH 😫
  • Good but needs improvements Jan 2, 2021

    By Terriyaki Lentils
    Great to reconcile bills with insurance. I love that i can pay my providers through the app. You can also connect your HSA and FSA accounts to see the balance. My only issue is that you can’t save the HSA/FSA/credit cards for payment purposes. You have to enter your card information in every time which can get very annoying. It’s almost angering to see your HSA balance when looking at claims, but not being able to use it with a couple clicks when you want to make a payment with it.
  • Jul 20, 2021

    By Raul Garrelts
    I would give this app, like Aetna proper 0-stars, if it were possible. I have to believe the app is purposefully enigmatic. Basic features missing or don't work.
  • Do not use Aetna App to make a payment May 14, 2019

    By earth on cirs
    Aetna failed to process my payment to provider twice. I placed payment for two of my claims using this Aetna mobile app. They both failed. I’ve got past due notice from the provider after I made payment. I called them to explain that I made payment via Aetna mobile app already and had a receipt. Then, a few days later, I’ve got refund for this payment, it was almost month later since I made a payment. I called the provider and apologized this late payment which was not my fault and sent a check them immediately. Now, another claim, I paid for the claim on Mar 19, 2019. Today, on May 14, I’ve got past due notice from the provider. So far, I didn’t see refund logged for the claim on the Aetna mobile app, so I thought my payment was processed and sent to the provider successfully. I called Aetna, I was on hold for a few minutes, and this is what they said: They, Aetna, sent my payment to the provider on May 25, 2019, 6 days after I made a payment via Aetna mobile app. However, the provider never cash it, hence my payment was automatically refunded. Then, why the refund wasn’t shown app soon? And, why payment process didn’t work? Why the provider never cash my payment, is it their fault or Aetna’s fault? My conclusion: I will never use Aetna mobile app to make my payment to provider. I will use my HSA account, the provider’s online payment system, or send a check!
  • Doesn’t function well. Infrastructure is 20th century. May 23, 2019

    By Not-Mozart
    Most recent issue: I lost my job and needed a document stating my last day of coverage, which was about 1 week away. Aetna could not produce a digital version, mail and fax were the only option. They absolutely would not help in my effort to get new coverage in a week, and could only say “I’m sorry” to the fact that their terrible infrastructure was going to leave me without coverage for a month. They don’t seem to understand that there are humans on the customer side of their business. UX failure: I cannot search for a doctor (there is no search bar). Cannot filter doctors. The only way you can find a doctor is to walk in front of the office building because it’s based on location with no other way of functioning. From a UX, and general usability position this app is dumb and pointless. What’s worse is when I had to call, the person took 10 min to do the search I could do myself, then they could only provide me with a phone number. Then after that the doctor office themselves won’t book appointments on Friday at all. I feel like I just warped into 1983.
  • Difficult to search for providers, impossible to have to log ins Jul 8, 2020

    By anonqowirueufidj
    Overall, I was excited to use the app rather than having to call Aetna all the time, but I have two problems with this one: (1) I have aetna for my dental (through my work, and I am the primary account holder) and my medical (through my husband). With the old Aetna app, I had two different logins to see medical or dental. Now both logins go to my medical insurance only and I can’t see my dental insurance details at all. There should be a possibility to have two cards and two accounts stored on the app. (2) When I go to ‘Search for providers’ all I can search for are the popular searches that the app suggests, I can’t type in what providers I need myself. Would be great if both of the above could be fixed. Also would be amazing if you could get pre-approval and understand how much you would be charged for each procedure with a specific doctor through the app rather than having to call.
  • Jul 26, 2021

    By Teresa Jackson
    Very frustrating. Since becoming a medicare advantage member, this site only shows current dental information. No current claims, EOBs, or doctor searches are possible. Pointless!
  • 5 Stars in 2015! Apr 14, 2021

    By Lyon>LA
    So yes, if I jumped on this app in 2015 I probably would have given it 5 stars, just look at all this information!! Sadly it’s 2021, and Aetna’s algorithm leaves a lot to be desired. Tried to find a Chiropractor, app tells me “You can use these Chiropractors in the area buddy!” and so I say thank you app, and book an appointment. Luckily the woman at the desk at the Doctor’s office was sharp, and after calling me back three times, finally realized that I was NOT cleared to go to their offices, since they were in network, but not in the “medical group” I selected. Like I said, in 2015, sure no problem. In 2021, you show me WHO I CAN ACTUALLY GO TO or you failed. Add to that the fact that the app makes me type out my sign in every time (doesn’t remember me, won’t use face recognition) and this app seems more like the winner at a 9th Grade Science Fair then something a Fortune 500 company paid a developer thousands and thousands for...
  • Jul 26, 2021

    By Carole B
    Unable to log in for 2 months now. Keeps saying technical issues and to come back
  • Blank screen...? Jan 14, 2020

    By CrlticRaven84
    This app has a lot of potential, unfortunately, this is my second time downloading the app with roughly 3 months in between and still getting a blank white screen. Thinking it may be my connection... however it is not. Fix the bugs and I may download it again. *UPDATE* Okay so after almost 5 months I decided to try to download the app again. Thinking that the developers would have had plenty of time to do some updates and bug fixes... WRONG download the app and... blank white screen. My family and I use (Mailhandlers) Aetna insurance and would really love to use this app. But again I download it, open it and blank white screen!?!? Yet my wife downloads the same app on her phone and it works as it should?!?!? Answers would be great I want to use the app. Since I am one of millions who pump money into this insurance company. A functioning app would be great
  • Jun 24, 2021

    By Alisha Marie Hilleary
    I tried to use the app since everytime I attempt to use the website over the last few days I get an error message but the app was just as mismanaged and unhelpful. I would think with the kind of money this health insurance company makes and the monstrous tax cuts the company and ceo's get, not to mention the government contracts, that they would kick in the extra coin to keep at least one of their sites functional at least a little. 😡
  • Horrible Jun 15, 2019

    By KD 0809&
    In November of 2018 you took back claims that were paid on my daughter whom I carry primary insurance. I called you multiple times to address her double coverage and explanation of benefits with her secondary coverage. You called them and they also explained and you took primary coverage but the bills never got paid. I called again and talked to sandy on 5/9/19 and she told me that she would call Aetna and take back and have all bills processed that they had. Today I got a collections notice in the mail for all those bills that your service reps told me they were absolutely taken care of. I’m extremely angry and will be writing a letter to the ceo of the company I work for. I’ll also be calling your management on Monday. I’ve had your insurance for almost 17 years, this is outrageous and ridiculous how much time and energy I’ve put into this, only to be extremely disappointed In your company.

No reviews available

No reviews available

  • Jun 2, 2021

    By Remy Seman
    The Aetna app performs flawlessly. In the most difficult of personal circumstances, the app navigated me to all the people who helped me successfully petition for in network coverage. I never had to scramble for different numbers for Aetna while confused on painkillers (I still had to perform this dance for my provider, but they were stellar too). The app outperforms any human operator. Excellent work Aetna!
  • Misleading UI Nov 21, 2019

    By Margishk
    The IU is misleading. Even though you complete the daily bubble, you may not get credit for that day. You need to go into the health app, then active calories and then data and sources and then select your apple watch from that list. Then you would see the calories for watch day. You need to make sure this number hits 600 to get the points. The bubble completion doesn’t really matter. So basically this app is useless and unreliable as you need to use health app and dig in too much to check if your daily goal is complete or not
  • Best health app ever - it goes 1 better than labcorp Jun 15, 2019

    By Pal1134
    OMG, What have you done Aetna. They have outdone themselves. I used to have such a. Hard time understanding medical bills but now it’s a walk in the park. You can immediately know what’s your deductible, how far you are. What claims have been charged, how much etc. Also the search functionality is so super awesome. There is no slow websites to deal with or those dreaded long phone calls. Have not tried the payment functionality yet but I look forward to trying more features on this. Keep up the good work.
  • Use of HSA Jun 2, 2019

    By dheiunejdins
    It would be great if I could store my HSA card within the apps, or a related digital wallet, so I can pay claims much more easily without punching in all the card details repeatedly. My wife recently had a medical episode which resulted in about 10 separate claims for the bundle of care. I had to open each claim and punch in the card number, name, expiration date, etc. to pay each claim through the app. On the positive side - it’s a huge improvement to be able to pay claims through the app versus waiting for paper bills to arrive.
  • Much better update Aug 26, 2020

    By My 2¢
    THANK YOU for finally adding pharmacy refills back to the app. Very much appreciated. I rarely use PC and do everything on my phone. UPDATE: Still USELESS. After several updates, I was hoping you’d bring pharmacy back to the app, but NO. Don’t Aetna developers realize most people use their phone for almost everything?? I was at the doctor’s office the other day and was trying to see if I had any refills left, but I couldn’t. PLEASE ADD PHARMACY BACK TO APP Although new UI seems a little better than old app (which has been rendered useless), where did pharmacy availability tab go? There is no option to access pharmacy. I can no longer order refills or check refill availability. I must go to website. APP IS LIMITED. Developers should make sure app encompasses most everything website does. UGH 😫
  • Jul 26, 2021

    By Rue
    After two requests and months of waiting, I didn't get my medical card. This app allows me to see and share it via email to healthcare providers. So it does enough for me.
  • Jul 24, 2021

    By Ian Overton
    So far so good. Nothing over the top impressive but it is a functional insurance app, which is more than I can say for Cigna. Good job.
  • No Signature Required! Dec 17, 2019

    By JaybirdM
    When I order my specialty pharmacy medications it’s very nice to work with your employee that answers the call, the problem is you will not send them without someone signing for them. You tell the customer that a signature is required by Medicare but this is NOT true. Medicare doesn’t require a signature, your internal policies and procedures do. I’ve been taking these medications for 7.5 years and every insurance company, including yours, has processed the order with no signature required. When I started taking these medications 7.5 years ago you were my specialty pharmacy and did NOT require a signature. I hope you decide to allow the patient to order their medications without a signature.
  • Jul 17, 2021

    By Vincent Cricelli
    I think that the app is super convenient and makes my life a whole lot easier finding providers that accept my insurance plan. The whole app however has plenty of room to make it more user friendly.
  • Good but needs improvements Jan 2, 2021

    By Terriyaki Lentils
    Great to reconcile bills with insurance. I love that i can pay my providers through the app. You can also connect your HSA and FSA accounts to see the balance. My only issue is that you can’t save the HSA/FSA/credit cards for payment purposes. You have to enter your card information in every time which can get very annoying. It’s almost angering to see your HSA balance when looking at claims, but not being able to use it with a couple clicks when you want to make a payment with it.

No reviews available

  • Difficult to search for providers, impossible to have to log ins Jul 8, 2020

    By anonqowirueufidj
    Overall, I was excited to use the app rather than having to call Aetna all the time, but I have two problems with this one: (1) I have aetna for my dental (through my work, and I am the primary account holder) and my medical (through my husband). With the old Aetna app, I had two different logins to see medical or dental. Now both logins go to my medical insurance only and I can’t see my dental insurance details at all. There should be a possibility to have two cards and two accounts stored on the app. (2) When I go to ‘Search for providers’ all I can search for are the popular searches that the app suggests, I can’t type in what providers I need myself. Would be great if both of the above could be fixed. Also would be amazing if you could get pre-approval and understand how much you would be charged for each procedure with a specific doctor through the app rather than having to call.
  • Jul 26, 2021

    By Teresa Jackson
    Very frustrating. Since becoming a medicare advantage member, this site only shows current dental information. No current claims, EOBs, or doctor searches are possible. Pointless!
  • 5 Stars in 2015! Apr 14, 2021

    By Lyon>LA
    So yes, if I jumped on this app in 2015 I probably would have given it 5 stars, just look at all this information!! Sadly it’s 2021, and Aetna’s algorithm leaves a lot to be desired. Tried to find a Chiropractor, app tells me “You can use these Chiropractors in the area buddy!” and so I say thank you app, and book an appointment. Luckily the woman at the desk at the Doctor’s office was sharp, and after calling me back three times, finally realized that I was NOT cleared to go to their offices, since they were in network, but not in the “medical group” I selected. Like I said, in 2015, sure no problem. In 2021, you show me WHO I CAN ACTUALLY GO TO or you failed. Add to that the fact that the app makes me type out my sign in every time (doesn’t remember me, won’t use face recognition) and this app seems more like the winner at a 9th Grade Science Fair then something a Fortune 500 company paid a developer thousands and thousands for...
  • Improvement Needed Overall Feb 28, 2020

    By maramros666
    I see a lot of room for improvement. I’m new to Aetna but, my previous HMO had a fantastic setup. Here I struggle to find my Doctors number and I believe they should make a section where you can make your doctor appointments online. In addition, they should make your medical history available to you (accessible online). Therefore, I would revamp their whole online setup and make it “user friendly”. I can already tell you the difficulties my wife and I are having with getting Aetna to schedule appointments or providers to call us back for her ultrasound sound appointments to checkout our baby’s development during her pregnancy. I wish I could switch back to my old HMO but, I’m stuck where my job offers health insurance.
  • May 23, 2021

    By jeff martin
    Apps ok, does not respect device theme. Slow, I should be able to get to ID card much faster. Fingerprint option does not work. Should be able to submit a claim from app, but no, that would be too convenient.
  • Needs accessibility improvements Feb 21, 2020

    By Arodenbeck
    I am a blind user, and while the app works pretty decent with the iOS screen reader Voiceover, there are some pretty annoying bugs. When you look at the list of available providers, it often scrolls all the way to the bottom, showing the furthest rather than the nearest. This happens as you browse through, so you can begin to see nearer providers, but then it scrolls, and you lose what you were looking at. This could be a real problem if you want something in the middle. For a medical app, I would think accessibility testing would have been top of mind, so as to not leave users with no way to find in-network providers.
  • Jul 20, 2021

    By Raul Garrelts
    I would give this app, like Aetna proper 0-stars, if it were possible. I have to believe the app is purposefully enigmatic. Basic features missing or don't work.
  • Do not use Aetna App to make a payment May 14, 2019

    By earth on cirs
    Aetna failed to process my payment to provider twice. I placed payment for two of my claims using this Aetna mobile app. They both failed. I’ve got past due notice from the provider after I made payment. I called them to explain that I made payment via Aetna mobile app already and had a receipt. Then, a few days later, I’ve got refund for this payment, it was almost month later since I made a payment. I called the provider and apologized this late payment which was not my fault and sent a check them immediately. Now, another claim, I paid for the claim on Mar 19, 2019. Today, on May 14, I’ve got past due notice from the provider. So far, I didn’t see refund logged for the claim on the Aetna mobile app, so I thought my payment was processed and sent to the provider successfully. I called Aetna, I was on hold for a few minutes, and this is what they said: They, Aetna, sent my payment to the provider on May 25, 2019, 6 days after I made a payment via Aetna mobile app. However, the provider never cash it, hence my payment was automatically refunded. Then, why the refund wasn’t shown app soon? And, why payment process didn’t work? Why the provider never cash my payment, is it their fault or Aetna’s fault? My conclusion: I will never use Aetna mobile app to make my payment to provider. I will use my HSA account, the provider’s online payment system, or send a check!
  • Doesn’t function well. Infrastructure is 20th century. May 23, 2019

    By Not-Mozart
    Most recent issue: I lost my job and needed a document stating my last day of coverage, which was about 1 week away. Aetna could not produce a digital version, mail and fax were the only option. They absolutely would not help in my effort to get new coverage in a week, and could only say “I’m sorry” to the fact that their terrible infrastructure was going to leave me without coverage for a month. They don’t seem to understand that there are humans on the customer side of their business. UX failure: I cannot search for a doctor (there is no search bar). Cannot filter doctors. The only way you can find a doctor is to walk in front of the office building because it’s based on location with no other way of functioning. From a UX, and general usability position this app is dumb and pointless. What’s worse is when I had to call, the person took 10 min to do the search I could do myself, then they could only provide me with a phone number. Then after that the doctor office themselves won’t book appointments on Friday at all. I feel like I just warped into 1983.
  • Jul 26, 2021

    By Carole B
    Unable to log in for 2 months now. Keeps saying technical issues and to come back
  • Blank screen...? Jan 14, 2020

    By CrlticRaven84
    This app has a lot of potential, unfortunately, this is my second time downloading the app with roughly 3 months in between and still getting a blank white screen. Thinking it may be my connection... however it is not. Fix the bugs and I may download it again. *UPDATE* Okay so after almost 5 months I decided to try to download the app again. Thinking that the developers would have had plenty of time to do some updates and bug fixes... WRONG download the app and... blank white screen. My family and I use (Mailhandlers) Aetna insurance and would really love to use this app. But again I download it, open it and blank white screen!?!? Yet my wife downloads the same app on her phone and it works as it should?!?!? Answers would be great I want to use the app. Since I am one of millions who pump money into this insurance company. A functioning app would be great
  • Jun 24, 2021

    By Alisha Marie Hilleary
    I tried to use the app since everytime I attempt to use the website over the last few days I get an error message but the app was just as mismanaged and unhelpful. I would think with the kind of money this health insurance company makes and the monstrous tax cuts the company and ceo's get, not to mention the government contracts, that they would kick in the extra coin to keep at least one of their sites functional at least a little. 😡
  • Horrible Jun 15, 2019

    By KD 0809&
    In November of 2018 you took back claims that were paid on my daughter whom I carry primary insurance. I called you multiple times to address her double coverage and explanation of benefits with her secondary coverage. You called them and they also explained and you took primary coverage but the bills never got paid. I called again and talked to sandy on 5/9/19 and she told me that she would call Aetna and take back and have all bills processed that they had. Today I got a collections notice in the mail for all those bills that your service reps told me they were absolutely taken care of. I’m extremely angry and will be writing a letter to the ceo of the company I work for. I’ll also be calling your management on Monday. I’ve had your insurance for almost 17 years, this is outrageous and ridiculous how much time and energy I’ve put into this, only to be extremely disappointed In your company.
  • I can’t even log-in and the redirect site has been down for weeks Aug 7, 2019

    By ChromeChomsky
    I’ve had Aetna for a year and have never been able to log onto this app. I’ve reset my password twice, and spoken to customer service about potential account lockout. Each time I try to sign in, the app displays a page that states that the service is momentarily down and offers to redirect to a secure log-in webpage. No luck there either, as it just instructs me to do whatever I need to do by calling customer service with the phone number on my card. I get mail about how awesome the Aetna app is, and the features honestly sound great. Virtual therapy session offerings, wireless prescription mgmt, online dermatologist recommendations- but I can’t even log on. I’m going to be talking to my employer about why we even get our insurance through Aetna when other providers actually care about having an online presence.
  • Jul 9, 2021

    By Orbital Smack
    App doesn't work, website doesn't work. You guys need to fix your network to accept outside connections. Customer service said everything was fine BECAUSE THEY ARE CONNECTED TO THE COMPANY NETWORK. there are no requests being submitted or retrieved when registering an account.
  • Finding providers May 22, 2020

    By 06050601kk
    What I want to use the Aetna app and website for most is to find a local provider. Often I have done my own research to determine who I would like to see, then I will check on the app to find out if the are in network. The functionality of this used to be relatively simple - when I would type in a name I would see a result of that doctor or practice, and there would be a line that indicated whether or not they were in network. Now when I type on a specific name it just gives me a list of similar types of doctors, but doesn’t actually give me the results I am looking for. Even if the doctor is out of network, I want to see the answer to the search that I put in. It is beyond frustrating to use this function of the app, and I still can’t get the answers that I am looking for.

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