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Aetna Health

Aetna Health

Aetna Inc

Manage your health care in one easy place

4.5 Ratings 64K+ Reviews 500K+ Downloads

About Aetna Health

Manage your health care in one easy place
see more about Aetna Health

Ratings & Reviews

4.5
63.7K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Best health app ever - it goes 1 better than labcorp Jun 15, 2019

    By Pal1134
    OMG, What have you done Aetna. They have outdone themselves. I used to have such a. Hard time understanding medical bills but now it’s a walk in the park. You can immediately know what’s your deductible, how far you are. What claims have been charged, how much etc. Also the search functionality is so super awesome. There is no slow websites to deal with or those dreaded long phone calls. Have not tried the payment functionality yet but I look forward to trying more features on this. Keep up the good work.
    more
  • Aug 11, 2020

    By Brandie Merrill
    I really didn't completely understand how much of my payments go toward my deductible, but the app gives me a full breakdown of how my spending is applied and exactly how much they're covering once my deductible was met.
    more
  • No Signature Required! Dec 17, 2019

    By JaybirdM
    When I order my specialty pharmacy medications it’s very nice to work with your employee that answers the call, the problem is you will not send them without someone signing for them. You tell the customer that a signature is required by Medicare but this is NOT true. Medicare doesn’t require a signature, your internal policies and procedures do. I’ve been taking these medications for 7.5 years and every insurance company, including yours, has processed the order with no signature required. When I started taking these medications 7.5 years ago you were my specialty pharmacy and did NOT require a signature. I hope you decide to allow the patient to order their medications without a signature.
    more
  • Misleading UI Nov 21, 2019

    By Margishk
    The IU is misleading. Even though you complete the daily bubble, you may not get credit for that day. You need to go into the health app, then active calories and then data and sources and then select your apple watch from that list. Then you would see the calories for watch day. You need to make sure this number hits 600 to get the points. The bubble completion doesn’t really matter. So basically this app is useless and unreliable as you need to use health app and dig in too much to check if your daily goal is complete or not
    more
  • Use of HSA Jun 2, 2019

    By dheiunejdins
    It would be great if I could store my HSA card within the apps, or a related digital wallet, so I can pay claims much more easily without punching in all the card details repeatedly. My wife recently had a medical episode which resulted in about 10 separate claims for the bundle of care. I had to open each claim and punch in the card number, name, expiration date, etc. to pay each claim through the app. On the positive side - it’s a huge improvement to be able to pay claims through the app versus waiting for paper bills to arrive.
    more
  • Do not use Aetna App to make a payment May 14, 2019

    By earth on cirs
    Aetna failed to process my payment to provider twice. I placed payment for two of my claims using this Aetna mobile app. They both failed. I’ve got past due notice from the provider after I made payment. I called them to explain that I made payment via Aetna mobile app already and had a receipt. Then, a few days later, I’ve got refund for this payment, it was almost month later since I made a payment. I called the provider and apologized this late payment which was not my fault and sent a check them immediately. Now, another claim, I paid for the claim on Mar 19, 2019. Today, on May 14, I’ve got past due notice from the provider. So far, I didn’t see refund logged for the claim on the Aetna mobile app, so I thought my payment was processed and sent to the provider successfully. I called Aetna, I was on hold for a few minutes, and this is what they said: They, Aetna, sent my payment to the provider on May 25, 2019, 6 days after I made a payment via Aetna mobile app. However, the provider never cash it, hence my payment was automatically refunded. Then, why the refund wasn’t shown app soon? And, why payment process didn’t work? Why the provider never cash my payment, is it their fault or Aetna’s fault? My conclusion: I will never use Aetna mobile app to make my payment to provider. I will use my HSA account, the provider’s online payment system, or send a check!
    more
  • Doesn’t function well. Infrastructure is 20th century. May 23, 2019

    By Not-Mozart
    Most recent issue: I lost my job and needed a document stating my last day of coverage, which was about 1 week away. Aetna could not produce a digital version, mail and fax were the only option. They absolutely would not help in my effort to get new coverage in a week, and could only say “I’m sorry” to the fact that their terrible infrastructure was going to leave me without coverage for a month. They don’t seem to understand that there are humans on the customer side of their business. UX failure: I cannot search for a doctor (there is no search bar). Cannot filter doctors. The only way you can find a doctor is to walk in front of the office building because it’s based on location with no other way of functioning. From a UX, and general usability position this app is dumb and pointless. What’s worse is when I had to call, the person took 10 min to do the search I could do myself, then they could only provide me with a phone number. Then after that the doctor office themselves won’t book appointments on Friday at all. I feel like I just warped into 1983.
    more
  • Jul 26, 2020

    By Guggilla VenkataChanti
    Unable to login the app as my username is 29 characters. Whereas your Website is allowing me to login with 29 characters username (official email ID). This bug must be fixed quickly.
    more
  • Difficult to search for providers, impossible to have to log ins Jul 8, 2020

    By anonqowirueufidj
    Overall, I was excited to use the app rather than having to call Aetna all the time, but I have two problems with this one: (1) I have aetna for my dental (through my work, and I am the primary account holder) and my medical (through my husband). With the old Aetna app, I had two different logins to see medical or dental. Now both logins go to my medical insurance only and I can’t see my dental insurance details at all. There should be a possibility to have two cards and two accounts stored on the app. (2) When I go to ‘Search for providers’ all I can search for are the popular searches that the app suggests, I can’t type in what providers I need myself. Would be great if both of the above could be fixed. Also would be amazing if you could get pre-approval and understand how much you would be charged for each procedure with a specific doctor through the app rather than having to call.
    more
  • Jul 28, 2020

    By Neeraj Shrimali
    I am not able to login to app with user ID & Password whereas I can login with same details on website. after entering the Login & password nothing comes & it takes me back to login screen.
    more

No reviews available

  • Best health app ever - it goes 1 better than labcorp Jun 15, 2019

    By Pal1134
    OMG, What have you done Aetna. They have outdone themselves. I used to have such a. Hard time understanding medical bills but now it’s a walk in the park. You can immediately know what’s your deductible, how far you are. What claims have been charged, how much etc. Also the search functionality is so super awesome. There is no slow websites to deal with or those dreaded long phone calls. Have not tried the payment functionality yet but I look forward to trying more features on this. Keep up the good work.
    more
  • Aug 11, 2020

    By Brandie Merrill
    I really didn't completely understand how much of my payments go toward my deductible, but the app gives me a full breakdown of how my spending is applied and exactly how much they're covering once my deductible was met.
    more
  • Misleading UI Nov 21, 2019

    By Margishk
    The IU is misleading. Even though you complete the daily bubble, you may not get credit for that day. You need to go into the health app, then active calories and then data and sources and then select your apple watch from that list. Then you would see the calories for watch day. You need to make sure this number hits 600 to get the points. The bubble completion doesn’t really matter. So basically this app is useless and unreliable as you need to use health app and dig in too much to check if your daily goal is complete or not
    more
  • Use of HSA Jun 2, 2019

    By dheiunejdins
    It would be great if I could store my HSA card within the apps, or a related digital wallet, so I can pay claims much more easily without punching in all the card details repeatedly. My wife recently had a medical episode which resulted in about 10 separate claims for the bundle of care. I had to open each claim and punch in the card number, name, expiration date, etc. to pay each claim through the app. On the positive side - it’s a huge improvement to be able to pay claims through the app versus waiting for paper bills to arrive.
    more
  • Aug 3, 2020

    By Scotty Do
    Straightforward and simple. Having my ID cards in an app really comes in handy.
    more
  • No Signature Required! Dec 17, 2019

    By JaybirdM
    When I order my specialty pharmacy medications it’s very nice to work with your employee that answers the call, the problem is you will not send them without someone signing for them. You tell the customer that a signature is required by Medicare but this is NOT true. Medicare doesn’t require a signature, your internal policies and procedures do. I’ve been taking these medications for 7.5 years and every insurance company, including yours, has processed the order with no signature required. When I started taking these medications 7.5 years ago you were my specialty pharmacy and did NOT require a signature. I hope you decide to allow the patient to order their medications without a signature.
    more
  • Unable to use since last update Oct 1, 2019

    By lanaclone
    I was using the app with few problems before this last update about a week ago. However, now I have multiple screens showing at once, and I cannot log in at all. Once this is fixed, the rating should go back up!
    more
  • App works great for most use cases Feb 1, 2020

    By J. Rosado
    The issue I have is thanks to America’s health care system my wife and I both have Aetna but on different corporate plans. I’d love an easy way to switch users so that I can manage both our health care plans without having to constantly log in to the other plan
    more
  • Save Payment Oct 31, 2019

    By Stefani <3
    My only complaint is there is no way to save previous payment option or allow to use the Wallet app or Apple Pay. Sometimes I pay multiple claims at once and it gets annoying to have to punch information 4 or 5 times in a row.
    more
  • Face ID freezes the app Mar 10, 2020

    By laurienj
    I updated the mobile app to the latest version to get Face ID working again. Now when I enable it from settings inside the app the app freezes and I have to stop it and restart it. I’m running iOS 13 on a XR iPhone. Is anyone else having this issue?
    more
  • Please save payment info! Jan 10, 2020

    By quiksilverlad
    Nice easy way to see what you owe after a visit. You can pay with your HSA, bank account, or credit card, etc. It stinks that there’s no way to save your payment info. You have to type in your credit card information every time, it doesn’t let you autocomplete any fields or scan your card (which I’m pretty sure is an iOS feature). Also the name fields don’t even capitalize the first letter when you type in them. Details like this are kinda sloppy and I think the app devs could really do better.
    more
  • FYI: No student health support Aug 7, 2020

    By San2chi
    Despite the fact that the Aetna website encourages Aetna student health plan holders to “go digital” and access a digital version of their insurance card by using this app, the app does not yet support student health plans. Therefore, don’t bother downloading this app if you are a student with an Aetna plan bought through your university. I can’t wait for an update that allows me to add a card to my Apple wallet! In the meantime, however, I wish I had a traditional plastic card rather than having to rely on printed paper or screenshots.
    more
  • App useful Nov 11, 2019

    By lalarose13
    Love the app and the functionality of always having you card. I find it difficult to manage claims. They are not listed in a fashion letting you know what is actually paid, and what you still need to pay. It states what you are responsible for, however not if I have actually paid that or not. Essentially there is no receipt with information tied to the claim once you pay online. You get an generic email with no information. So I needed to call and make sure I had no open claims still.
    more
  • Good for some things but... Jan 23, 2020

    By yaassmaann
    This is a HUGE improvement from the previous glitchy Aetna app and I like the updated interface of this new app but there are major omissions in the in-network doctors that the app lists. I was looking for an in-network dentist and was only shown about 5 doctors who were 5+ miles away... when I called Aetna I was given a 3 page list of dentists all within a mile! Please please please fix doctor listings as this is so crucial to a truly efficient app.
    more
  • Could use some improvements Jan 6, 2020

    By WickedDontSleep
    I like being able to see the claims and EoB, but I’d like to be able to expand the view of my ID Card front and back. Right now it has an image of a card and shows my policy number next to it, but some places need the address and phone number, too. Those two things aren’t visible from the thumbnail image of the card. Login is super easy/smooth. App loads quickly.
    more
  • Jul 26, 2020

    By Guggilla VenkataChanti
    Unable to login the app as my username is 29 characters. Whereas your Website is allowing me to login with 29 characters username (official email ID). This bug must be fixed quickly.
    more
  • Difficult to search for providers, impossible to have to log ins Jul 8, 2020

    By anonqowirueufidj
    Overall, I was excited to use the app rather than having to call Aetna all the time, but I have two problems with this one: (1) I have aetna for my dental (through my work, and I am the primary account holder) and my medical (through my husband). With the old Aetna app, I had two different logins to see medical or dental. Now both logins go to my medical insurance only and I can’t see my dental insurance details at all. There should be a possibility to have two cards and two accounts stored on the app. (2) When I go to ‘Search for providers’ all I can search for are the popular searches that the app suggests, I can’t type in what providers I need myself. Would be great if both of the above could be fixed. Also would be amazing if you could get pre-approval and understand how much you would be charged for each procedure with a specific doctor through the app rather than having to call.
    more
  • Aug 1, 2020

    By Marcy Rodriguez
    Horrible to navigate. Vent do something simple, like search for a provider.
    more
  • Improvement Needed Overall Feb 28, 2020

    By maramros666
    I see a lot of room for improvement. I’m new to Aetna but, my previous HMO had a fantastic setup. Here I struggle to find my Doctors number and I believe they should make a section where you can make your doctor appointments online. In addition, they should make your medical history available to you (accessible online). Therefore, I would revamp their whole online setup and make it “user friendly”. I can already tell you the difficulties my wife and I are having with getting Aetna to schedule appointments or providers to call us back for her ultrasound sound appointments to checkout our baby’s development during her pregnancy. I wish I could switch back to my old HMO but, I’m stuck where my job offers health insurance.
    more
  • Jul 29, 2020

    By Jesus Torres
    Good to access information. But the loading time takes a long long time
    more
  • Do not use Aetna App to make a payment May 14, 2019

    By earth on cirs
    Aetna failed to process my payment to provider twice. I placed payment for two of my claims using this Aetna mobile app. They both failed. I’ve got past due notice from the provider after I made payment. I called them to explain that I made payment via Aetna mobile app already and had a receipt. Then, a few days later, I’ve got refund for this payment, it was almost month later since I made a payment. I called the provider and apologized this late payment which was not my fault and sent a check them immediately. Now, another claim, I paid for the claim on Mar 19, 2019. Today, on May 14, I’ve got past due notice from the provider. So far, I didn’t see refund logged for the claim on the Aetna mobile app, so I thought my payment was processed and sent to the provider successfully. I called Aetna, I was on hold for a few minutes, and this is what they said: They, Aetna, sent my payment to the provider on May 25, 2019, 6 days after I made a payment via Aetna mobile app. However, the provider never cash it, hence my payment was automatically refunded. Then, why the refund wasn’t shown app soon? And, why payment process didn’t work? Why the provider never cash my payment, is it their fault or Aetna’s fault? My conclusion: I will never use Aetna mobile app to make my payment to provider. I will use my HSA account, the provider’s online payment system, or send a check!
    more
  • Doesn’t function well. Infrastructure is 20th century. May 23, 2019

    By Not-Mozart
    Most recent issue: I lost my job and needed a document stating my last day of coverage, which was about 1 week away. Aetna could not produce a digital version, mail and fax were the only option. They absolutely would not help in my effort to get new coverage in a week, and could only say “I’m sorry” to the fact that their terrible infrastructure was going to leave me without coverage for a month. They don’t seem to understand that there are humans on the customer side of their business. UX failure: I cannot search for a doctor (there is no search bar). Cannot filter doctors. The only way you can find a doctor is to walk in front of the office building because it’s based on location with no other way of functioning. From a UX, and general usability position this app is dumb and pointless. What’s worse is when I had to call, the person took 10 min to do the search I could do myself, then they could only provide me with a phone number. Then after that the doctor office themselves won’t book appointments on Friday at all. I feel like I just warped into 1983.
    more
  • Jul 28, 2020

    By Neeraj Shrimali
    I am not able to login to app with user ID & Password whereas I can login with same details on website. after entering the Login & password nothing comes & it takes me back to login screen.
    more
  • Blank screen...? Jan 14, 2020

    By CrlticRaven84
    This app has a lot of potential, unfortunately, this is my second time downloading the app with roughly 3 months in between and still getting a blank white screen. Thinking it may be my connection... however it is not. Fix the bugs and I may download it again. *UPDATE* Okay so after almost 5 months I decided to try to download the app again. Thinking that the developers would have had plenty of time to do some updates and bug fixes... WRONG download the app and... blank white screen. My family and I use (Mailhandlers) Aetna insurance and would really love to use this app. But again I download it, open it and blank white screen!?!? Yet my wife downloads the same app on her phone and it works as it should?!?!? Answers would be great I want to use the app. Since I am one of millions who pump money into this insurance company. A functioning app would be great
    more
  • Aug 7, 2020

    By Christina Hoyt
    I have a very hard time using the search. If I put in a certain doctor's office just a ton of names come up. I also have a hard time searching by doctor to find out if they are in network.
    more

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