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Aetna Health

Aetna Health

Aetna Inc

Manage your health care in one easy place

4.6 Ratings 106K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • Apr 11, 2021

    By Steve Hughes
    I wish that it had a simple feature. A user can look at their claims, but the information is generic and you have to click on each entry to find out more specifics. It would be really nice if you added a user editable line that only we see, but where I can input my own description so I don't have to dive down into multiple claims each time that I login to get the information that I want.
  • No Signature Required! Dec 17, 2019

    By JaybirdM
    When I order my specialty pharmacy medications it’s very nice to work with your employee that answers the call, the problem is you will not send them without someone signing for them. You tell the customer that a signature is required by Medicare but this is NOT true. Medicare doesn’t require a signature, your internal policies and procedures do. I’ve been taking these medications for 7.5 years and every insurance company, including yours, has processed the order with no signature required. When I started taking these medications 7.5 years ago you were my specialty pharmacy and did NOT require a signature. I hope you decide to allow the patient to order their medications without a signature.
  • May 3, 2021

    By Tim Jacobson
    Been changed so it fails to present a zero claim balance when making a payment to a provider through the app,l. It did this previously and was very helpful and sould changed back.
  • Misleading UI Nov 21, 2019

    By Margishk
    The IU is misleading. Even though you complete the daily bubble, you may not get credit for that day. You need to go into the health app, then active calories and then data and sources and then select your apple watch from that list. Then you would see the calories for watch day. You need to make sure this number hits 600 to get the points. The bubble completion doesn’t really matter. So basically this app is useless and unreliable as you need to use health app and dig in too much to check if your daily goal is complete or not
  • May 6, 2021

    By Carol Morris
    Yes, I've used the app for my health insurance. So good thus far. I was able to finy new 2021 insurance policy which I had changed this year.
  • Best health app ever - it goes 1 better than labcorp Jun 15, 2019

    By Pal1134
    OMG, What have you done Aetna. They have outdone themselves. I used to have such a. Hard time understanding medical bills but now it’s a walk in the park. You can immediately know what’s your deductible, how far you are. What claims have been charged, how much etc. Also the search functionality is so super awesome. There is no slow websites to deal with or those dreaded long phone calls. Have not tried the payment functionality yet but I look forward to trying more features on this. Keep up the good work.
  • Apr 29, 2021

    By Yosouf Mohsini
    Not straight forward to submit claims. Really have to go out of your way. It's also doesn't give as many options as the website version.
  • Use of HSA Jun 2, 2019

    By dheiunejdins
    It would be great if I could store my HSA card within the apps, or a related digital wallet, so I can pay claims much more easily without punching in all the card details repeatedly. My wife recently had a medical episode which resulted in about 10 separate claims for the bundle of care. I had to open each claim and punch in the card number, name, expiration date, etc. to pay each claim through the app. On the positive side - it’s a huge improvement to be able to pay claims through the app versus waiting for paper bills to arrive.
  • Much better update Aug 26, 2020

    By My 2¢
    THANK YOU for finally adding pharmacy refills back to the app. Very much appreciated. I rarely use PC and do everything on my phone. UPDATE: Still USELESS. After several updates, I was hoping you’d bring pharmacy back to the app, but NO. Don’t Aetna developers realize most people use their phone for almost everything?? I was at the doctor’s office the other day and was trying to see if I had any refills left, but I couldn’t. PLEASE ADD PHARMACY BACK TO APP Although new UI seems a little better than old app (which has been rendered useless), where did pharmacy availability tab go? There is no option to access pharmacy. I can no longer order refills or check refill availability. I must go to website. APP IS LIMITED. Developers should make sure app encompasses most everything website does. UGH 😫
  • Apr 21, 2021

    By Daun Cerny
    Scheduled a telehhealth visit for an ear ache. A doctor called me within a couple of minutes and my medication was ready for pick-up about an hour later. The app was super easy to use!
  • Apr 11, 2021

    By Steve Hughes
    I wish that it had a simple feature. A user can look at their claims, but the information is generic and you have to click on each entry to find out more specifics. It would be really nice if you added a user editable line that only we see, but where I can input my own description so I don't have to dive down into multiple claims each time that I login to get the information that I want.
  • No Signature Required! Dec 17, 2019

    By JaybirdM
    When I order my specialty pharmacy medications it’s very nice to work with your employee that answers the call, the problem is you will not send them without someone signing for them. You tell the customer that a signature is required by Medicare but this is NOT true. Medicare doesn’t require a signature, your internal policies and procedures do. I’ve been taking these medications for 7.5 years and every insurance company, including yours, has processed the order with no signature required. When I started taking these medications 7.5 years ago you were my specialty pharmacy and did NOT require a signature. I hope you decide to allow the patient to order their medications without a signature.
  • May 3, 2021

    By Tim Jacobson
    Been changed so it fails to present a zero claim balance when making a payment to a provider through the app,l. It did this previously and was very helpful and sould changed back.
  • Misleading UI Nov 21, 2019

    By Margishk
    The IU is misleading. Even though you complete the daily bubble, you may not get credit for that day. You need to go into the health app, then active calories and then data and sources and then select your apple watch from that list. Then you would see the calories for watch day. You need to make sure this number hits 600 to get the points. The bubble completion doesn’t really matter. So basically this app is useless and unreliable as you need to use health app and dig in too much to check if your daily goal is complete or not
  • May 6, 2021

    By Carol Morris
    Yes, I've used the app for my health insurance. So good thus far. I was able to finy new 2021 insurance policy which I had changed this year.
  • Best health app ever - it goes 1 better than labcorp Jun 15, 2019

    By Pal1134
    OMG, What have you done Aetna. They have outdone themselves. I used to have such a. Hard time understanding medical bills but now it’s a walk in the park. You can immediately know what’s your deductible, how far you are. What claims have been charged, how much etc. Also the search functionality is so super awesome. There is no slow websites to deal with or those dreaded long phone calls. Have not tried the payment functionality yet but I look forward to trying more features on this. Keep up the good work.
  • Apr 29, 2021

    By Yosouf Mohsini
    Not straight forward to submit claims. Really have to go out of your way. It's also doesn't give as many options as the website version.
  • Use of HSA Jun 2, 2019

    By dheiunejdins
    It would be great if I could store my HSA card within the apps, or a related digital wallet, so I can pay claims much more easily without punching in all the card details repeatedly. My wife recently had a medical episode which resulted in about 10 separate claims for the bundle of care. I had to open each claim and punch in the card number, name, expiration date, etc. to pay each claim through the app. On the positive side - it’s a huge improvement to be able to pay claims through the app versus waiting for paper bills to arrive.
  • Much better update Aug 26, 2020

    By My 2¢
    THANK YOU for finally adding pharmacy refills back to the app. Very much appreciated. I rarely use PC and do everything on my phone. UPDATE: Still USELESS. After several updates, I was hoping you’d bring pharmacy back to the app, but NO. Don’t Aetna developers realize most people use their phone for almost everything?? I was at the doctor’s office the other day and was trying to see if I had any refills left, but I couldn’t. PLEASE ADD PHARMACY BACK TO APP Although new UI seems a little better than old app (which has been rendered useless), where did pharmacy availability tab go? There is no option to access pharmacy. I can no longer order refills or check refill availability. I must go to website. APP IS LIMITED. Developers should make sure app encompasses most everything website does. UGH 😫
  • Apr 21, 2021

    By Daun Cerny
    Scheduled a telehhealth visit for an ear ache. A doctor called me within a couple of minutes and my medication was ready for pick-up about an hour later. The app was super easy to use!
  • May 3, 2021

    By Lydia B
    Edit to 1 star, literally beyond irritating. Works okay, but difficult to navigate and it doesn't remember the log in credentials. Annoying to use. Might as well just use the online since you have to log in everytime. Also, if you try to search for an Rx, it makes you go to a different screen and then doesn't even search it.
  • Do not use Aetna App to make a payment May 14, 2019

    By earth on cirs
    Aetna failed to process my payment to provider twice. I placed payment for two of my claims using this Aetna mobile app. They both failed. I’ve got past due notice from the provider after I made payment. I called them to explain that I made payment via Aetna mobile app already and had a receipt. Then, a few days later, I’ve got refund for this payment, it was almost month later since I made a payment. I called the provider and apologized this late payment which was not my fault and sent a check them immediately. Now, another claim, I paid for the claim on Mar 19, 2019. Today, on May 14, I’ve got past due notice from the provider. So far, I didn’t see refund logged for the claim on the Aetna mobile app, so I thought my payment was processed and sent to the provider successfully. I called Aetna, I was on hold for a few minutes, and this is what they said: They, Aetna, sent my payment to the provider on May 25, 2019, 6 days after I made a payment via Aetna mobile app. However, the provider never cash it, hence my payment was automatically refunded. Then, why the refund wasn’t shown app soon? And, why payment process didn’t work? Why the provider never cash my payment, is it their fault or Aetna’s fault? My conclusion: I will never use Aetna mobile app to make my payment to provider. I will use my HSA account, the provider’s online payment system, or send a check!
  • Apr 11, 2021

    By Brian Redpath
    Pretty poor performance. App continually has technical errors . Something that when it works correctly , which is seldom, is very simple to use. But is as it is down most of the time extremely frustrating....but I guess that's dealing with insurers for you! Aetna it would be great if you actually shifted yourself in the IT department and fixed it, it really cannot be difficult, and is getting you a lot of bad press.
  • Doesn’t function well. Infrastructure is 20th century. May 23, 2019

    By Not-Mozart
    Most recent issue: I lost my job and needed a document stating my last day of coverage, which was about 1 week away. Aetna could not produce a digital version, mail and fax were the only option. They absolutely would not help in my effort to get new coverage in a week, and could only say “I’m sorry” to the fact that their terrible infrastructure was going to leave me without coverage for a month. They don’t seem to understand that there are humans on the customer side of their business. UX failure: I cannot search for a doctor (there is no search bar). Cannot filter doctors. The only way you can find a doctor is to walk in front of the office building because it’s based on location with no other way of functioning. From a UX, and general usability position this app is dumb and pointless. What’s worse is when I had to call, the person took 10 min to do the search I could do myself, then they could only provide me with a phone number. Then after that the doctor office themselves won’t book appointments on Friday at all. I feel like I just warped into 1983.
  • Apr 26, 2021

    By Frank Bernard
    Samsung Galaxy S8: I can't even access this app. All I get are "Please come back soon; we're having technical errors" messages for the past couple of weeks every time I try to login. App is clunky and difficult to navigate; first sends me to Google Play store to download the same app I already have, then prompts for fingerprint scan which always fails, then asks for login and password that also fail. I can login on the website just fine. As of now this app is unusable and rife with bugs
  • Difficult to search for providers, impossible to have to log ins Jul 8, 2020

    By anonqowirueufidj
    Overall, I was excited to use the app rather than having to call Aetna all the time, but I have two problems with this one: (1) I have aetna for my dental (through my work, and I am the primary account holder) and my medical (through my husband). With the old Aetna app, I had two different logins to see medical or dental. Now both logins go to my medical insurance only and I can’t see my dental insurance details at all. There should be a possibility to have two cards and two accounts stored on the app. (2) When I go to ‘Search for providers’ all I can search for are the popular searches that the app suggests, I can’t type in what providers I need myself. Would be great if both of the above could be fixed. Also would be amazing if you could get pre-approval and understand how much you would be charged for each procedure with a specific doctor through the app rather than having to call.
  • 5 Stars in 2015! Apr 14, 2021

    By Lyon>LA
    So yes, if I jumped on this app in 2015 I probably would have given it 5 stars, just look at all this information!! Sadly it’s 2021, and Aetna’s algorithm leaves a lot to be desired. Tried to find a Chiropractor, app tells me “You can use these Chiropractors in the area buddy!” and so I say thank you app, and book an appointment. Luckily the woman at the desk at the Doctor’s office was sharp, and after calling me back three times, finally realized that I was NOT cleared to go to their offices, since they were in network, but not in the “medical group” I selected. Like I said, in 2015, sure no problem. In 2021, you show me WHO I CAN ACTUALLY GO TO or you failed. Add to that the fact that the app makes me type out my sign in every time (doesn’t remember me, won’t use face recognition) and this app seems more like the winner at a 9th Grade Science Fair then something a Fortune 500 company paid a developer thousands and thousands for...
  • Apr 24, 2021

    By E Bryant
    Not good at all! I even tried for months. But my final straw was that the pharmacy screwed up my medication and when I called to get help about it because I'm now without my meds they just agreed with what the pharmacist said and let it end right there and they weren't on my side they didn't even try to help me. And now I'm without my meds and I'll never go back to ever again!
  • Blank screen...? Jan 14, 2020

    By CrlticRaven84
    This app has a lot of potential, unfortunately, this is my second time downloading the app with roughly 3 months in between and still getting a blank white screen. Thinking it may be my connection... however it is not. Fix the bugs and I may download it again. *UPDATE* Okay so after almost 5 months I decided to try to download the app again. Thinking that the developers would have had plenty of time to do some updates and bug fixes... WRONG download the app and... blank white screen. My family and I use (Mailhandlers) Aetna insurance and would really love to use this app. But again I download it, open it and blank white screen!?!? Yet my wife downloads the same app on her phone and it works as it should?!?!? Answers would be great I want to use the app. Since I am one of millions who pump money into this insurance company. A functioning app would be great
  • Apr 14, 2021

    By Nick Cooper
    Seems to be a pretty terrible app. I can't check messages on it or at least not easily, it looks like you have to go the main website for this. Also the search for provider or procedure option doesn't work, it only gives you a handful of common options but no true search function.

No reviews available

No reviews available

  • Misleading UI Nov 21, 2019

    By Margishk
    The IU is misleading. Even though you complete the daily bubble, you may not get credit for that day. You need to go into the health app, then active calories and then data and sources and then select your apple watch from that list. Then you would see the calories for watch day. You need to make sure this number hits 600 to get the points. The bubble completion doesn’t really matter. So basically this app is useless and unreliable as you need to use health app and dig in too much to check if your daily goal is complete or not
  • Best health app ever - it goes 1 better than labcorp Jun 15, 2019

    By Pal1134
    OMG, What have you done Aetna. They have outdone themselves. I used to have such a. Hard time understanding medical bills but now it’s a walk in the park. You can immediately know what’s your deductible, how far you are. What claims have been charged, how much etc. Also the search functionality is so super awesome. There is no slow websites to deal with or those dreaded long phone calls. Have not tried the payment functionality yet but I look forward to trying more features on this. Keep up the good work.
  • Use of HSA Jun 2, 2019

    By dheiunejdins
    It would be great if I could store my HSA card within the apps, or a related digital wallet, so I can pay claims much more easily without punching in all the card details repeatedly. My wife recently had a medical episode which resulted in about 10 separate claims for the bundle of care. I had to open each claim and punch in the card number, name, expiration date, etc. to pay each claim through the app. On the positive side - it’s a huge improvement to be able to pay claims through the app versus waiting for paper bills to arrive.
  • Much better update Aug 26, 2020

    By My 2¢
    THANK YOU for finally adding pharmacy refills back to the app. Very much appreciated. I rarely use PC and do everything on my phone. UPDATE: Still USELESS. After several updates, I was hoping you’d bring pharmacy back to the app, but NO. Don’t Aetna developers realize most people use their phone for almost everything?? I was at the doctor’s office the other day and was trying to see if I had any refills left, but I couldn’t. PLEASE ADD PHARMACY BACK TO APP Although new UI seems a little better than old app (which has been rendered useless), where did pharmacy availability tab go? There is no option to access pharmacy. I can no longer order refills or check refill availability. I must go to website. APP IS LIMITED. Developers should make sure app encompasses most everything website does. UGH 😫
  • User-friendly and helpful Jan 27, 2020

    By leewood2018
    I actually enjoy this app, especially after experiencing frustrations with my previous provider’s app. I am able to access everything I need and use multiple features of my plan efficiently. I love that this app remembers my login and other essential credentials for easy use. Good app development!
  • Pleasantly Surprised Mar 25, 2020

    By Jamster58
    I was a bit nervous about switching carriers this year. Scared of the out of pockets up front. I have been pleasantly surprised. There have been in-network discounts and the providers bill you. Really like this app. Seems to be very user friendly and all your information is right here! Thanks Aetna!
  • Touch ID not working & Medical Benefits Gone? Apr 16, 2020

    By Space Ghost 1107
    I called your corporate office to find out why on the last app update I can no longer use Touch ID and why only my Dental benefits are described but they said they do not handle these app issues? Previously I was able to use Touch ID without having to manually sign in all the time and I could see what is covered under my Medical benefits but now Touch ID does not work and my Medical benefits components are not listed anymore as well? Only the Dental benefits show up now. Can someone please fix the app to the greatness it once was? Thanks!
  • Update not working Anymore Jan 16, 2020

    By alison747
    I was able to login one time after the new update; there after all attempts to login results in crashes or produces error messages and to “dismiss” the screen.
  • Clean & straightforward Jun 9, 2018

    By Jessie$
    Great app. No clutter and it’s easy to do what’s most important to me. I can view my claims and balances and I love saving my ID card to Apple Wallet — lets me pull it up to show at the pharmacy without having to log in. Thank you aetna for working to improve the member experience.
  • Ease of use Jul 14, 2020

    By Cl23ver
    I keep app of my phone and use regularly. Easy to pull up information needed. Usually it is to print a card for a medical office who still requires a copy — which is so 20th century!! I like having card in my “electronic wallet “.
  • Apr 11, 2021

    By Steve Hughes
    I wish that it had a simple feature. A user can look at their claims, but the information is generic and you have to click on each entry to find out more specifics. It would be really nice if you added a user editable line that only we see, but where I can input my own description so I don't have to dive down into multiple claims each time that I login to get the information that I want.
  • No Signature Required! Dec 17, 2019

    By JaybirdM
    When I order my specialty pharmacy medications it’s very nice to work with your employee that answers the call, the problem is you will not send them without someone signing for them. You tell the customer that a signature is required by Medicare but this is NOT true. Medicare doesn’t require a signature, your internal policies and procedures do. I’ve been taking these medications for 7.5 years and every insurance company, including yours, has processed the order with no signature required. When I started taking these medications 7.5 years ago you were my specialty pharmacy and did NOT require a signature. I hope you decide to allow the patient to order their medications without a signature.
  • May 6, 2021

    By Carol Morris
    Yes, I've used the app for my health insurance. So good thus far. I was able to finy new 2021 insurance policy which I had changed this year.
  • Apr 29, 2021

    By Yosouf Mohsini
    Not straight forward to submit claims. Really have to go out of your way. It's also doesn't give as many options as the website version.
  • Apr 21, 2021

    By Daun Cerny
    Scheduled a telehhealth visit for an ear ache. A doctor called me within a couple of minutes and my medication was ready for pick-up about an hour later. The app was super easy to use!
  • Good but needs improvements Jan 2, 2021

    By Terriyaki Lentils
    Great to reconcile bills with insurance. I love that i can pay my providers through the app. You can also connect your HSA and FSA accounts to see the balance. My only issue is that you can’t save the HSA/FSA/credit cards for payment purposes. You have to enter your card information in every time which can get very annoying. It’s almost angering to see your HSA balance when looking at claims, but not being able to use it with a couple clicks when you want to make a payment with it.
  • Flu clinics scheduling not working Nov 18, 2020

    By Shoo0987654321
    Used the Aetna app to find and schedule my flu shot. The app identified clinics (Minute Clinic) close to me and then used the scheduling page to schedule my shot. After putting in all required information, the “book” option stayed grayed out. I did this process first on my iPad and then again on my iPhone. The results were the same in both cases.
  • Unable to use since last update Oct 1, 2019

    By lanaclone
    I was using the app with few problems before this last update about a week ago. However, now I have multiple screens showing at once, and I cannot log in at all. Once this is fixed, the rating should go back up!
  • Good app Apr 17, 2021

    By lorin57
    I like that I can see my claims and find providers. I would like to be able to add payments made that exceed the amount shown as my portion. Sometimes I have to pay more up front to provider because they are estimating the amount Aetna will cover. Please change this so I can add my payments.
  • App works great for most use cases Feb 1, 2020

    By J. Rosado
    The issue I have is thanks to America’s health care system my wife and I both have Aetna but on different corporate plans. I’d love an easy way to switch users so that I can manage both our health care plans without having to constantly log in to the other plan
  • May 3, 2021

    By Tim Jacobson
    Been changed so it fails to present a zero claim balance when making a payment to a provider through the app,l. It did this previously and was very helpful and sould changed back.
  • Apr 17, 2021

    By Cleopatra
    Verifying method is STUPID! I cannot get into the app because no matter how many times I click the box with a bus in it, it doesn't let me in
  • Please save payment info! Jan 10, 2020

    By quiksilverlad
    Nice easy way to see what you owe after a visit. You can pay with your HSA, bank account, or credit card, etc. It stinks that there’s no way to save your payment info. You have to type in your credit card information every time, it doesn’t let you autocomplete any fields or scan your card (which I’m pretty sure is an iOS feature). Also the name fields don’t even capitalize the first letter when you type in them. Details like this are kinda sloppy and I think the app devs could really do better.
  • App useful Nov 11, 2019

    By lalarose13
    Love the app and the functionality of always having you card. I find it difficult to manage claims. They are not listed in a fashion letting you know what is actually paid, and what you still need to pay. It states what you are responsible for, however not if I have actually paid that or not. Essentially there is no receipt with information tied to the claim once you pay online. You get an generic email with no information. So I needed to call and make sure I had no open claims still.
  • Good for some things but... Jan 23, 2020

    By yaassmaann
    This is a HUGE improvement from the previous glitchy Aetna app and I like the updated interface of this new app but there are major omissions in the in-network doctors that the app lists. I was looking for an in-network dentist and was only shown about 5 doctors who were 5+ miles away... when I called Aetna I was given a 3 page list of dentists all within a mile! Please please please fix doctor listings as this is so crucial to a truly efficient app.
  • What for? Jan 21, 2021

    By XFL FAN
    You people keep calling me and sending me emails. For one, I haven’t had any problems but you people keep calling me for what? And your emails are irritating. When I go to look at what they’re bringing my attention to it directs me to the app anyway and they’re is nothing there to look at! I am not gonna go through the policy to see what you’re talking about! Ease up on the calls and emails guys unless it’s something IMPORTANT!
  • Could use some improvements Jan 6, 2020

    By WickedDontSleep
    I like being able to see the claims and EoB, but I’d like to be able to expand the view of my ID Card front and back. Right now it has an image of a card and shows my policy number next to it, but some places need the address and phone number, too. Those two things aren’t visible from the thumbnail image of the card. Login is super easy/smooth. App loads quickly.
  • Denied login Jul 30, 2019

    By Rame.E
    I had been happy with this app until a couple of months ago I had to reinstall it to fix a problem and my login is denied systematically ever since. There's a message saying that (I paraphrase) "the app is available to a limited subset of Aetna members while we work to improve the app. Please use our website to manage your account..." Of course I use Aetna's webpage, but the phone app is a great coveniency and I cannot use it.
  • Issue with the app—can’t see my card Aug 9, 2020

    By LeoyEcon
    The idea of having my insurance card on the phone was great, except it never works.. For months I’ve seeing the message that there’s a technical issue so I should come back later. I hope this can be fixed soon, as there’s not much point for me to keep this app without that function.. ;( Thank you for reading!
  • Not intuitive May 19, 2019

    By IchDochNicht
    When you log into the app, it takes you to the “Manage” tab, where you can do about 3 things. There is a search icon at the bottom, but usually you use the search for items you can’t find in the standard navigation menu. Only that there is no menu to be found. Weird...
  • Difficult to search for providers, impossible to have to log ins Jul 8, 2020

    By anonqowirueufidj
    Overall, I was excited to use the app rather than having to call Aetna all the time, but I have two problems with this one: (1) I have aetna for my dental (through my work, and I am the primary account holder) and my medical (through my husband). With the old Aetna app, I had two different logins to see medical or dental. Now both logins go to my medical insurance only and I can’t see my dental insurance details at all. There should be a possibility to have two cards and two accounts stored on the app. (2) When I go to ‘Search for providers’ all I can search for are the popular searches that the app suggests, I can’t type in what providers I need myself. Would be great if both of the above could be fixed. Also would be amazing if you could get pre-approval and understand how much you would be charged for each procedure with a specific doctor through the app rather than having to call.
  • 5 Stars in 2015! Apr 14, 2021

    By Lyon>LA
    So yes, if I jumped on this app in 2015 I probably would have given it 5 stars, just look at all this information!! Sadly it’s 2021, and Aetna’s algorithm leaves a lot to be desired. Tried to find a Chiropractor, app tells me “You can use these Chiropractors in the area buddy!” and so I say thank you app, and book an appointment. Luckily the woman at the desk at the Doctor’s office was sharp, and after calling me back three times, finally realized that I was NOT cleared to go to their offices, since they were in network, but not in the “medical group” I selected. Like I said, in 2015, sure no problem. In 2021, you show me WHO I CAN ACTUALLY GO TO or you failed. Add to that the fact that the app makes me type out my sign in every time (doesn’t remember me, won’t use face recognition) and this app seems more like the winner at a 9th Grade Science Fair then something a Fortune 500 company paid a developer thousands and thousands for...
  • Apr 18, 2021

    By TEDROS TADIOS
    It locks you out after 3 attempts. I would have liked it if they had verifying methods and let you in. And customer service are no where to find during weekends. They only are available to help Monday through Friday.
  • May 5, 2021

    By Em Martin
    Used to let you search for providers and now that option seems to be gone. The option of finding a walk in clinic doesn't even work it never pulls anything up even if I change the address.
  • Improvement Needed Overall Feb 28, 2020

    By maramros666
    I see a lot of room for improvement. I’m new to Aetna but, my previous HMO had a fantastic setup. Here I struggle to find my Doctors number and I believe they should make a section where you can make your doctor appointments online. In addition, they should make your medical history available to you (accessible online). Therefore, I would revamp their whole online setup and make it “user friendly”. I can already tell you the difficulties my wife and I are having with getting Aetna to schedule appointments or providers to call us back for her ultrasound sound appointments to checkout our baby’s development during her pregnancy. I wish I could switch back to my old HMO but, I’m stuck where my job offers health insurance.
  • Needs accessibility improvements Feb 21, 2020

    By Arodenbeck
    I am a blind user, and while the app works pretty decent with the iOS screen reader Voiceover, there are some pretty annoying bugs. When you look at the list of available providers, it often scrolls all the way to the bottom, showing the furthest rather than the nearest. This happens as you browse through, so you can begin to see nearer providers, but then it scrolls, and you lose what you were looking at. This could be a real problem if you want something in the middle. For a medical app, I would think accessibility testing would have been top of mind, so as to not leave users with no way to find in-network providers.
  • Fix Face ID and add Message Center Feb 8, 2021

    By BenBen?
    The things they’ve included in the app are well done, but the app only handles about 20% of the website function. Message Center is still a separate page that the app doesn’t have. Meaning any time you have a message from Aetna you have to login online instead of in the app. Push notifications from the app would also be a welcome improvement over email alerts. To top it all off, there’s a button to set up Face ID, but it just fails. What’s the point of building an iPhone app if they don’t incorporate the available features.
  • Always having technical issues Aug 12, 2020

    By Missing one thing...
    Though the app looks nice and streamlined, every time I try to look at my plan/online insurance card, it always says that they are having technical issues on their end. This proves extremely frustrating with no mailed physical card. I managed to print my card from the website via my school, but if I want to access the card on my phone it’s never worked. Please fix whatever “technical issues” you’re having or tell me how to fix them so I can actually use my insurance. Thank you.
  • Big Claim payment doesn’t work correctly Mar 20, 2021

    By acerunningman
    When making a payment on a claim, you enter credit card and select “use billing address on file” slider. The “pay” button remains grayed out and can’t be selected. The issue I discovered is that the address data is being populated on the wrong fields. City is populating to “address 2”, state is populating to “city”. The mapping is wrong. The only way to issue payment is to deselect “use billing address on file” and manually correct the billing address. Someone should fix the bug.
  • Touch ID Has Never Worked Feb 13, 2021

    By Grand Maester
    I’ve been using this app for a few years now and the Touch ID feature has never worked. Every time I try to enable it I get an error. I know it’s not me because it’s the only app I have that problem with. You’d think at some point think that at some point they would have fixed it. A more minor annoyance is that you can’t search claims by processing date even though you can search EOBs that way.
  • May 3, 2021

    By Lydia B
    Edit to 1 star, literally beyond irritating. Works okay, but difficult to navigate and it doesn't remember the log in credentials. Annoying to use. Might as well just use the online since you have to log in everytime. Also, if you try to search for an Rx, it makes you go to a different screen and then doesn't even search it.
  • Do not use Aetna App to make a payment May 14, 2019

    By earth on cirs
    Aetna failed to process my payment to provider twice. I placed payment for two of my claims using this Aetna mobile app. They both failed. I’ve got past due notice from the provider after I made payment. I called them to explain that I made payment via Aetna mobile app already and had a receipt. Then, a few days later, I’ve got refund for this payment, it was almost month later since I made a payment. I called the provider and apologized this late payment which was not my fault and sent a check them immediately. Now, another claim, I paid for the claim on Mar 19, 2019. Today, on May 14, I’ve got past due notice from the provider. So far, I didn’t see refund logged for the claim on the Aetna mobile app, so I thought my payment was processed and sent to the provider successfully. I called Aetna, I was on hold for a few minutes, and this is what they said: They, Aetna, sent my payment to the provider on May 25, 2019, 6 days after I made a payment via Aetna mobile app. However, the provider never cash it, hence my payment was automatically refunded. Then, why the refund wasn’t shown app soon? And, why payment process didn’t work? Why the provider never cash my payment, is it their fault or Aetna’s fault? My conclusion: I will never use Aetna mobile app to make my payment to provider. I will use my HSA account, the provider’s online payment system, or send a check!
  • Apr 11, 2021

    By Brian Redpath
    Pretty poor performance. App continually has technical errors . Something that when it works correctly , which is seldom, is very simple to use. But is as it is down most of the time extremely frustrating....but I guess that's dealing with insurers for you! Aetna it would be great if you actually shifted yourself in the IT department and fixed it, it really cannot be difficult, and is getting you a lot of bad press.
  • Doesn’t function well. Infrastructure is 20th century. May 23, 2019

    By Not-Mozart
    Most recent issue: I lost my job and needed a document stating my last day of coverage, which was about 1 week away. Aetna could not produce a digital version, mail and fax were the only option. They absolutely would not help in my effort to get new coverage in a week, and could only say “I’m sorry” to the fact that their terrible infrastructure was going to leave me without coverage for a month. They don’t seem to understand that there are humans on the customer side of their business. UX failure: I cannot search for a doctor (there is no search bar). Cannot filter doctors. The only way you can find a doctor is to walk in front of the office building because it’s based on location with no other way of functioning. From a UX, and general usability position this app is dumb and pointless. What’s worse is when I had to call, the person took 10 min to do the search I could do myself, then they could only provide me with a phone number. Then after that the doctor office themselves won’t book appointments on Friday at all. I feel like I just warped into 1983.
  • Apr 26, 2021

    By Frank Bernard
    Samsung Galaxy S8: I can't even access this app. All I get are "Please come back soon; we're having technical errors" messages for the past couple of weeks every time I try to login. App is clunky and difficult to navigate; first sends me to Google Play store to download the same app I already have, then prompts for fingerprint scan which always fails, then asks for login and password that also fail. I can login on the website just fine. As of now this app is unusable and rife with bugs
  • Apr 24, 2021

    By E Bryant
    Not good at all! I even tried for months. But my final straw was that the pharmacy screwed up my medication and when I called to get help about it because I'm now without my meds they just agreed with what the pharmacist said and let it end right there and they weren't on my side they didn't even try to help me. And now I'm without my meds and I'll never go back to ever again!
  • Blank screen...? Jan 14, 2020

    By CrlticRaven84
    This app has a lot of potential, unfortunately, this is my second time downloading the app with roughly 3 months in between and still getting a blank white screen. Thinking it may be my connection... however it is not. Fix the bugs and I may download it again. *UPDATE* Okay so after almost 5 months I decided to try to download the app again. Thinking that the developers would have had plenty of time to do some updates and bug fixes... WRONG download the app and... blank white screen. My family and I use (Mailhandlers) Aetna insurance and would really love to use this app. But again I download it, open it and blank white screen!?!? Yet my wife downloads the same app on her phone and it works as it should?!?!? Answers would be great I want to use the app. Since I am one of millions who pump money into this insurance company. A functioning app would be great
  • Apr 14, 2021

    By Nick Cooper
    Seems to be a pretty terrible app. I can't check messages on it or at least not easily, it looks like you have to go the main website for this. Also the search for provider or procedure option doesn't work, it only gives you a handful of common options but no true search function.
  • Horrible Jun 15, 2019

    By KD 0809&
    In November of 2018 you took back claims that were paid on my daughter whom I carry primary insurance. I called you multiple times to address her double coverage and explanation of benefits with her secondary coverage. You called them and they also explained and you took primary coverage but the bills never got paid. I called again and talked to sandy on 5/9/19 and she told me that she would call Aetna and take back and have all bills processed that they had. Today I got a collections notice in the mail for all those bills that your service reps told me they were absolutely taken care of. I’m extremely angry and will be writing a letter to the ceo of the company I work for. I’ll also be calling your management on Monday. I’ve had your insurance for almost 17 years, this is outrageous and ridiculous how much time and energy I’ve put into this, only to be extremely disappointed In your company.
  • Apr 25, 2021

    By Paul H
    I get nothing but (Come back later, we're having technical issues) been this way for 10 days. The pandemic has allowed the lazy to not do their jobs!!! Humana has an awesome app, you can do anything and see anything on their app. I'll have Humana next enrollment. They even have mail in RXs status,deductible amounts,charges,$50 in OTC meds from the app and shipping is free. We can't even see Aetna app. Lol 😆 this is a joke of an app. I'm new to medicare and I bet they handle claims & rxs same.

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