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Aetna Better Health - Medicaid

Aetna Better Health - Medicaid

Aetna Inc

This mobile application gives easy access to popular health care tools

2.4 Ratings 323+ Reviews 50K+ Downloads

Ratings & Reviews

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  • Read the reviews Jan 1, 2019

    By Breezzyy09
    I still downloaded the app after the horrible reviews and guess what? It worked for me I don’t understand what the issue for every one else was. As long as you’ve Medicaid through Aetna Better Health there should be no issues!
  • May 9, 2021

    By Joel Thompson
    Needs better options through the automated phone system to be able to reach someone sooner. Still a 5 Star!
  • Sep 13, 2019

    By Dawn Kolbinskie
    So far.. I LOVE this app. I was able to log in & change my pcp in 2 minutes. It takes longer than that to get thru the automated menu when I call. I can check my meds. My treatment plan (not the Dr's tp, I can make a tp with someone from ABH). Honestly, I wouldnt call any insurence co. unless I absolutly NEED to. Now, i just open my app, scroll the menu, & do what I need. I never realized how much ABH offers until I checked out this app. Thanks ABH!
  • Possible error fix Mar 1, 2019

    By Hcc89
    I ran into the same problem as everyone else getting an error when logging in. This is how I fixed mine. 1. Create account on app 2. Try log in on app; error 3. Go to Aetna Medicaid website 4. Use log in you just created on the website; login successfully 5. Close app and open it 6. Log in on the app with no error Should work for everyone.
  • Jan 6, 2019

    By Deb H.
    I really like this app, very convenient with some very useful features such as viewing my claims or access to my medications when I see a new doctor. I had no problems at all with being able to sign in however, like another reviewer I did actually create my account on the website first.
  • Jan 2, 2019

    By David Brady
    love the app. so easy to use once i was able to log in. For those having trouble, i registered thru the web site first and then i was able to sign in on the app just fine.
  • When it actually works it’s fine May 7, 2021

    By Q-Tip1992
    Sometimes i can’t log in because it wants to to verify through captcha and the verification uses a computer based website clearly not meant for phones. Kinda silly for a phone, if it does that ( and it’s totally random on it it will or won’t) i simply can’t log in period and that is very irritating. Also I’m sure there is a comment below that says this exact same review so if i get a developer response saying you’ll work on feedback or something. If you don’t work on it, it makes your reply a bit hollow , I’m afraid
  • Jul 21, 2021

    By Vanessa Butler
    It don't give you the right information and the card that you receive to use it do not work in the store need to really improve the app in your car thank you
  • Completely Worthless App Dec 23, 2020

    By shadowynn96
    This has probably been the biggest disappointment that I have ever had from an app on the Apple store. I looked forward to this app before Aetna took over Illinicare. The app does not work at all. Every single search for physicians turns up a result of no results found. The only way to find any physician, medical group, or any other medical service is to go to the website. In the Iphone app the application will not even open. In the Ipad app, the app does not function at all. The search and other functions are not working correctly. Unable to change providers in the app or make other changes. If I could I would give it a zero stars but that is not possible.
  • Jul 23, 2021

    By Jeff Mansfield
    Just installed...won't do anything... Seems like this has been an issue for a long time now..
  • Read the reviews Jan 1, 2019

    By Breezzyy09
    I still downloaded the app after the horrible reviews and guess what? It worked for me I don’t understand what the issue for every one else was. As long as you’ve Medicaid through Aetna Better Health there should be no issues!
  • May 9, 2021

    By Joel Thompson
    Needs better options through the automated phone system to be able to reach someone sooner. Still a 5 Star!
  • Sep 13, 2019

    By Dawn Kolbinskie
    So far.. I LOVE this app. I was able to log in & change my pcp in 2 minutes. It takes longer than that to get thru the automated menu when I call. I can check my meds. My treatment plan (not the Dr's tp, I can make a tp with someone from ABH). Honestly, I wouldnt call any insurence co. unless I absolutly NEED to. Now, i just open my app, scroll the menu, & do what I need. I never realized how much ABH offers until I checked out this app. Thanks ABH!
  • Possible error fix Mar 1, 2019

    By Hcc89
    I ran into the same problem as everyone else getting an error when logging in. This is how I fixed mine. 1. Create account on app 2. Try log in on app; error 3. Go to Aetna Medicaid website 4. Use log in you just created on the website; login successfully 5. Close app and open it 6. Log in on the app with no error Should work for everyone.
  • Jan 6, 2019

    By Deb H.
    I really like this app, very convenient with some very useful features such as viewing my claims or access to my medications when I see a new doctor. I had no problems at all with being able to sign in however, like another reviewer I did actually create my account on the website first.
  • Jan 2, 2019

    By David Brady
    love the app. so easy to use once i was able to log in. For those having trouble, i registered thru the web site first and then i was able to sign in on the app just fine.
  • When it actually works it’s fine May 7, 2021

    By Q-Tip1992
    Sometimes i can’t log in because it wants to to verify through captcha and the verification uses a computer based website clearly not meant for phones. Kinda silly for a phone, if it does that ( and it’s totally random on it it will or won’t) i simply can’t log in period and that is very irritating. Also I’m sure there is a comment below that says this exact same review so if i get a developer response saying you’ll work on feedback or something. If you don’t work on it, it makes your reply a bit hollow , I’m afraid
  • Jul 21, 2021

    By Vanessa Butler
    It don't give you the right information and the card that you receive to use it do not work in the store need to really improve the app in your car thank you
  • Completely Worthless App Dec 23, 2020

    By shadowynn96
    This has probably been the biggest disappointment that I have ever had from an app on the Apple store. I looked forward to this app before Aetna took over Illinicare. The app does not work at all. Every single search for physicians turns up a result of no results found. The only way to find any physician, medical group, or any other medical service is to go to the website. In the Iphone app the application will not even open. In the Ipad app, the app does not function at all. The search and other functions are not working correctly. Unable to change providers in the app or make other changes. If I could I would give it a zero stars but that is not possible.
  • Jul 23, 2021

    By Jeff Mansfield
    Just installed...won't do anything... Seems like this has been an issue for a long time now..
  • Not an error: USELESS Mar 13, 2019

    By wish2haveDifINS.
    Error error error.... that’s it. I created/registered and that’s all I was able to do without getting an error message every time I try to click member services or find provider etc. I see this has been an issue for a long time based on other reviews that I didn’t even think about reading beforehand, since it’s not the type of app where you’re trying to find the best one, it’s literally your only option! And yes, I know the difference between regular Aetna & Aetna better health, so I am using (error; failing) the correct app. Why have an app that doesn’t work?
  • Jun 24, 2021

    By Beth Kreiser
    I would like to use the app but it gives me requests header too large as soon as I sign in I need an app to make my life easier
  • Don’t download - not useable Jan 4, 2019

    By AmC885
    I unfortunately did not read the reviews and downloaded this app. I was excited to get organized and have everything at my finger tips. I was able to register and create a login. THATs IT! I tried to log in and received a error message. I patiently waited thinking it was a issue that would be resolved quickly and tried again. Still nothing. I finally went back to read the reviews and sure enough the same issue was reported back in November. It’s now January and it’s still not working.
  • Jul 12, 2021

    By Amanda Rodriguez
    This app is a joke it does not work. I wish you people would get it together and put something out here that actually works!
  • One star only because Zero isn’t an option Nov 2, 2018

    By AbbyKadabby123
    I read the reviews over the past 3 years about not being able to log in or use the app. I stupidly though “surely, by now, a big company like Aetna has fixed this problem. Surely they wouldn’t continue to push an app that is useless and nonfunctional.” I was wrong. This is THE most useless app found anywhere on the internet! Don’t download, unless you like useless things.
  • May 28, 2021

    By Carmen Spagnola
    Not easy to navigate when it does work.

No reviews available

No reviews available

  • Read the reviews Jan 1, 2019

    By Breezzyy09
    I still downloaded the app after the horrible reviews and guess what? It worked for me I don’t understand what the issue for every one else was. As long as you’ve Medicaid through Aetna Better Health there should be no issues!
  • May 9, 2021

    By Joel Thompson
    Needs better options through the automated phone system to be able to reach someone sooner. Still a 5 Star!
  • Sep 13, 2019

    By Dawn Kolbinskie
    So far.. I LOVE this app. I was able to log in & change my pcp in 2 minutes. It takes longer than that to get thru the automated menu when I call. I can check my meds. My treatment plan (not the Dr's tp, I can make a tp with someone from ABH). Honestly, I wouldnt call any insurence co. unless I absolutly NEED to. Now, i just open my app, scroll the menu, & do what I need. I never realized how much ABH offers until I checked out this app. Thanks ABH!
  • Possible error fix Mar 1, 2019

    By Hcc89
    I ran into the same problem as everyone else getting an error when logging in. This is how I fixed mine. 1. Create account on app 2. Try log in on app; error 3. Go to Aetna Medicaid website 4. Use log in you just created on the website; login successfully 5. Close app and open it 6. Log in on the app with no error Should work for everyone.
  • Jan 6, 2019

    By Deb H.
    I really like this app, very convenient with some very useful features such as viewing my claims or access to my medications when I see a new doctor. I had no problems at all with being able to sign in however, like another reviewer I did actually create my account on the website first.
  • Jan 2, 2019

    By David Brady
    love the app. so easy to use once i was able to log in. For those having trouble, i registered thru the web site first and then i was able to sign in on the app just fine.

No reviews available

  • When it actually works it’s fine May 7, 2021

    By Q-Tip1992
    Sometimes i can’t log in because it wants to to verify through captcha and the verification uses a computer based website clearly not meant for phones. Kinda silly for a phone, if it does that ( and it’s totally random on it it will or won’t) i simply can’t log in period and that is very irritating. Also I’m sure there is a comment below that says this exact same review so if i get a developer response saying you’ll work on feedback or something. If you don’t work on it, it makes your reply a bit hollow , I’m afraid
  • Jun 24, 2021

    By Beth Kreiser
    I would like to use the app but it gives me requests header too large as soon as I sign in I need an app to make my life easier
  • Jul 21, 2021

    By Vanessa Butler
    It don't give you the right information and the card that you receive to use it do not work in the store need to really improve the app in your car thank you
  • Completely Worthless App Dec 23, 2020

    By shadowynn96
    This has probably been the biggest disappointment that I have ever had from an app on the Apple store. I looked forward to this app before Aetna took over Illinicare. The app does not work at all. Every single search for physicians turns up a result of no results found. The only way to find any physician, medical group, or any other medical service is to go to the website. In the Iphone app the application will not even open. In the Ipad app, the app does not function at all. The search and other functions are not working correctly. Unable to change providers in the app or make other changes. If I could I would give it a zero stars but that is not possible.
  • Jul 23, 2021

    By Jeff Mansfield
    Just installed...won't do anything... Seems like this has been an issue for a long time now..
  • Not an error: USELESS Mar 13, 2019

    By wish2haveDifINS.
    Error error error.... that’s it. I created/registered and that’s all I was able to do without getting an error message every time I try to click member services or find provider etc. I see this has been an issue for a long time based on other reviews that I didn’t even think about reading beforehand, since it’s not the type of app where you’re trying to find the best one, it’s literally your only option! And yes, I know the difference between regular Aetna & Aetna better health, so I am using (error; failing) the correct app. Why have an app that doesn’t work?
  • Don’t download - not useable Jan 4, 2019

    By AmC885
    I unfortunately did not read the reviews and downloaded this app. I was excited to get organized and have everything at my finger tips. I was able to register and create a login. THATs IT! I tried to log in and received a error message. I patiently waited thinking it was a issue that would be resolved quickly and tried again. Still nothing. I finally went back to read the reviews and sure enough the same issue was reported back in November. It’s now January and it’s still not working.
  • Jul 12, 2021

    By Amanda Rodriguez
    This app is a joke it does not work. I wish you people would get it together and put something out here that actually works!
  • One star only because Zero isn’t an option Nov 2, 2018

    By AbbyKadabby123
    I read the reviews over the past 3 years about not being able to log in or use the app. I stupidly though “surely, by now, a big company like Aetna has fixed this problem. Surely they wouldn’t continue to push an app that is useless and nonfunctional.” I was wrong. This is THE most useless app found anywhere on the internet! Don’t download, unless you like useless things.
  • May 28, 2021

    By Carmen Spagnola
    Not easy to navigate when it does work.
  • Jun 16, 2021

    By Chad Patel
    It's very bad interface drags. Don't load they need new app.. seriously
  • Horrible app Dec 15, 2020

    By Tiffjones2011
    App does not work once you create an account you will forever get log on error messages every time you try to log in. A shame because this app is needed if you do not have a physical card. Development team should of put out better content like they did with the regular Aetna app. This just goes to show that when you have Medicaid you will always get the short end of the stick

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