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Aeromexico

Aeromexico

Aerovías de México S.A. de C.V

Buying tickets, Check-in with seat selection, search and track flights.

4.5 Ratings 28K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • About time!!! Apr 4, 2019

    By TAPIA55
    About time AeroMexico has decided to actually create an app where you can book, and check your Club Premier account and check in. Basically it took like 4 years, but they’re there finally, now let’s just hope the app doesn’t crash! Lastly, I just want to say thanks for finally creating something that works! :)
  • May 22, 2021

    By jorge rico
    It doesn't work. While it will install it would not let you subscribe to save your trips.
  • Not good Mar 4, 2018

    By Weeklytraveler
    This upgraded app is not working well. I’ve been trying to add a trip, check in and administer a trip to no avail. Keep showing an error message instructing me to contact the Call Center. I did and was a waste of time as they said that everything with my trip is ok and that I have to go to the counter to deal with it.
  • Jun 9, 2021

    By jamie crivelli
    Very friendly but hard for me to understand most of employees. I do need to learn more Spanish but I feel there should be more people that can help speak English as well. I know they try.
  • Top service always Dec 22, 2019

    By Lordbertrand
    Aeromexico agents always go the extra mile for me. When facing issues with my documents they pushed the system to find a solution. With better service, better planes and confortable seatings, you can’t go wrong glying them.
  • Mar 2, 2021

    By Julian Perez
    Easy to use and excellent to have.
  • Total price upfront Nov 3, 2017

    By avalos_joaquin
    I love using this app, perhaps I love Aeromexico in general. Thumbs up for Aeromexico flights; although when I go to booking all it’s fine yet it’s a big window to keep improving the app but something I would love to see is the preference that once my round trip is selected, is to see the total amount, then go to the information for the traveler. Other than that is a good app.
  • Great app and airline Feb 8, 2018

    By duvas702
    I have been flying with Aeromexico for almost 20 years now and I consider it to be Mexico’s best airline. Love their revamped app, it makes it easy to find your flight and add it to your account. Also the check in process with this app is fast.
  • Apr 29, 2019

    By Rodrigo Arrambide
    very Shaky. This app has lost my "trip" several times while I was in the mid of it, making my second leg ticket disappear. I had to basically beg an Aeromexico agent to understand my situation an help me. the app is practical for tracking points but it dtops there. The API is broken and needs serious investments in order to compare with the quality of app of other major airlines out there.
  • BEST UPGRADE! Oct 6, 2018

    By Mota013
    I saw several bad reviews, I wasn’t confident that I would be "successful" using the app, but I liked it a lot! Really organized, and I was able to book my seats 3 months in advance without paying nothing extra ♥️
  • About time!!! Apr 4, 2019

    By TAPIA55
    About time AeroMexico has decided to actually create an app where you can book, and check your Club Premier account and check in. Basically it took like 4 years, but they’re there finally, now let’s just hope the app doesn’t crash! Lastly, I just want to say thanks for finally creating something that works! :)
  • May 22, 2021

    By jorge rico
    It doesn't work. While it will install it would not let you subscribe to save your trips.
  • Not good Mar 4, 2018

    By Weeklytraveler
    This upgraded app is not working well. I’ve been trying to add a trip, check in and administer a trip to no avail. Keep showing an error message instructing me to contact the Call Center. I did and was a waste of time as they said that everything with my trip is ok and that I have to go to the counter to deal with it.
  • Jun 9, 2021

    By jamie crivelli
    Very friendly but hard for me to understand most of employees. I do need to learn more Spanish but I feel there should be more people that can help speak English as well. I know they try.
  • Top service always Dec 22, 2019

    By Lordbertrand
    Aeromexico agents always go the extra mile for me. When facing issues with my documents they pushed the system to find a solution. With better service, better planes and confortable seatings, you can’t go wrong glying them.
  • Mar 2, 2021

    By Julian Perez
    Easy to use and excellent to have.
  • Total price upfront Nov 3, 2017

    By avalos_joaquin
    I love using this app, perhaps I love Aeromexico in general. Thumbs up for Aeromexico flights; although when I go to booking all it’s fine yet it’s a big window to keep improving the app but something I would love to see is the preference that once my round trip is selected, is to see the total amount, then go to the information for the traveler. Other than that is a good app.
  • Great app and airline Feb 8, 2018

    By duvas702
    I have been flying with Aeromexico for almost 20 years now and I consider it to be Mexico’s best airline. Love their revamped app, it makes it easy to find your flight and add it to your account. Also the check in process with this app is fast.
  • Apr 29, 2019

    By Rodrigo Arrambide
    very Shaky. This app has lost my "trip" several times while I was in the mid of it, making my second leg ticket disappear. I had to basically beg an Aeromexico agent to understand my situation an help me. the app is practical for tracking points but it dtops there. The API is broken and needs serious investments in order to compare with the quality of app of other major airlines out there.
  • BEST UPGRADE! Oct 6, 2018

    By Mota013
    I saw several bad reviews, I wasn’t confident that I would be "successful" using the app, but I liked it a lot! Really organized, and I was able to book my seats 3 months in advance without paying nothing extra ♥️
  • Disgraceful behavior from the staff in Mexico Jan 23, 2021

    By 2SD ALEX
    We have a trip from Miami - Mexico - Mexico - Santiago. With the transfer in Mexico. We were paid in Miami full price for overweight of our luggage. Especially before we were clarifying this question with the representative manager of AeroMexico, and she wrote on our boarding passes that the all luggage were paid for overweight until Santiago (Chile). But staff in Mexico wanna enforce us pay again. In their website nothing common with that. Representative manager avoid to talk with us. Ridiculous. I will delete application of AeroMexico from my phone and never use this airlines again. Thanks, but enough! And in this pandemic situation they do not care about their reputation, when market is on the bottom... we will see Reputation is everything!
  • Apr 4, 2021

    By Steven Marsh
    Update has lost trip records. Just pay Delta to take care of your IT. They aren't perfect but the AM website and this app basically gives customers the runaround. The app doesn't offer filtering options for trip booking. Voucher use is difficult. Why is my middle initial appended to my first name instead of being in the middle name field. Use of Delta ebiz number crashes ticket purchase. Take it out and the purchase works. My Delta Skymiles number rarely stays in my Aeromexico reservation.
  • Inconsistent products Mar 17, 2019

    By willmora
    I flew from GDL to ORD. I was told that I was on the list for upgrade to Premiere. Turns out there was NO premiere. It was all Turist class. The inflight experience was inconsistent without AVOD entertainment, no dutyfree shopping, no premiere class. I was very unhappy with how old and subpar that aircraft was. I think if there are markets that deserve an intro or different level of product, then there should be certain minimum standards, offer the plus seating, duty free should be standard on all international flights. Seat Back entertainment!! Who doesnt have it in 2019, WIFI! None of that was offered. I am not looking forward to flying home on the same old and tired plane. William Rodriguez Gold Medallion/elite Plus
  • The app has a problem that does not display boarding tickets Sep 6, 2018

    By Carlos Zq
    While a layover in Mexico City I had my boarding tickets in the app, but the app stopped showing the second ticket so I could not go through connecting flights. I had to step outside and print my ticket and go through security checkpoint for a second time. Also the app, could not connect to Apple Wallet. Therefore I was not able to send my boarding tickets there. Overall, I like Aeromexico, but this time I have to say the app needs improvement, come on guys, having a boarding ticket is a basic user scenario.
  • Mar 23, 2021

    By Andy Tellez
    App crashes alot but still charges your credit card. Horrible customer service. I am very dissapointed in this airline.
  • Jan 2, 2021

    By Carlos Dillmann
    Always crashing and unfriendly, a total mess.
  • Horrible App Feb 10, 2019

    By D@vis
    I am writing this review because Ive have been waiting patiently for a fix of this problem but it just doesn’t come. When I try to put my club premier account it does the same thing and always says there is connection right now please try later. This also happens with the website in English but the funny thing is that it never happens with the spanish one. Please fix because I would like to use this app. After three updates and still not working!!! 🤦‍♂️🤨😞
  • Dec 30, 2018

    By Alex Smirnov
    1) Could not check in through the app, had to go through a browser. 2) Enabled notifications regarding flight status, none have ever arrived in spite of the flight being delayed 3 times with corresponding gate changes. 3) Whatever info the app displays does not correspond to reality. Our flight was supposed to leave at 3:15pm. It is delayed, but the app happily claims an on-time departure with a boarding time of 6:15pm and Terminal M, but Aeromexico airport staff assures us, it will be K.
  • App almost never works Feb 24, 2021

    By Mixora
    I fly with Aeromexico quite often. The app never lets me do my checkin. No matter if it’s a national or international flight. Always get a message that an error occurred. The same when I want to modify something. I have to checkin via the computer and the boarding pass to my email as the view boarding pass also doesn’t work. What’s the point of the app if I cannot do anything via my phone.
  • Nov 11, 2018

    By Sierra B
    Dont use. This app is useless. I picked my flight seats and paid for baggage..the app wouldnt let me check-in or get my boarding pass. Then when I got to the airport I told them I paid for 2 pieces of luggage through the app and they said it didnt show that anywhere..so I got charged for 2 pieces of luggage and still had to pay for my luggage at the airport. Pure garbage app and unreliable.

No reviews available

No reviews available

  • About time!!! Apr 4, 2019

    By TAPIA55
    About time AeroMexico has decided to actually create an app where you can book, and check your Club Premier account and check in. Basically it took like 4 years, but they’re there finally, now let’s just hope the app doesn’t crash! Lastly, I just want to say thanks for finally creating something that works! :)
  • Not good Mar 4, 2018

    By Weeklytraveler
    This upgraded app is not working well. I’ve been trying to add a trip, check in and administer a trip to no avail. Keep showing an error message instructing me to contact the Call Center. I did and was a waste of time as they said that everything with my trip is ok and that I have to go to the counter to deal with it.
  • Top service always Dec 22, 2019

    By Lordbertrand
    Aeromexico agents always go the extra mile for me. When facing issues with my documents they pushed the system to find a solution. With better service, better planes and confortable seatings, you can’t go wrong glying them.
  • Mar 2, 2021

    By Julian Perez
    Easy to use and excellent to have.
  • Great app and airline Feb 8, 2018

    By duvas702
    I have been flying with Aeromexico for almost 20 years now and I consider it to be Mexico’s best airline. Love their revamped app, it makes it easy to find your flight and add it to your account. Also the check in process with this app is fast.
  • BEST UPGRADE! Oct 6, 2018

    By Mota013
    I saw several bad reviews, I wasn’t confident that I would be "successful" using the app, but I liked it a lot! Really organized, and I was able to book my seats 3 months in advance without paying nothing extra ♥️
  • Great app Dec 11, 2018

    By betoprotector
    It’s a great app and all absolutely love it but just need a little more better flight rates that’s all otherwise it’s very great and the airline is great still need to get or find better rates for their customers
  • It doesn’t work ! Jul 23, 2019

    By JOJOVIFE
    I have testing to sign up my account several times and it says that it has an error..
  • New password Jan 25, 2019

    By Rubaa72
    After talking to a long number of Aeromexico employees, no one has been able to help me change my password!
  • Jul 17, 2020

    By Carelia Maciel
    Love the app, very user friendly, on booking for flights, looking for promos, checking balance/travel points. Makes easy to check-in. No glitches nor errors during processing a transaction, which I really appreciate. It's simple, but nice.
  • Jun 9, 2021

    By jamie crivelli
    Very friendly but hard for me to understand most of employees. I do need to learn more Spanish but I feel there should be more people that can help speak English as well. I know they try.
  • Total price upfront Nov 3, 2017

    By avalos_joaquin
    I love using this app, perhaps I love Aeromexico in general. Thumbs up for Aeromexico flights; although when I go to booking all it’s fine yet it’s a big window to keep improving the app but something I would love to see is the preference that once my round trip is selected, is to see the total amount, then go to the information for the traveler. Other than that is a good app.
  • Dec 5, 2019

    By Strange Animal
    I think it's an awesome APP!!!! You should definately get it if you booked a trip on AeroMexico. I would give it five stars if it had a map with upcoming/previous trips showing up like it's partner airline's app FlyDelta. Other than that it's a great app! Good job AeroMexico!!!
  • Very convenient Nov 1, 2017

    By Anamrtnz
    I downloaded the app to have everything handy for my trip today. I have all the info, I checked in and now have my boarding passes ready as well. Very user friendly, for first timers.
  • Keeps on crashing on my phone Mar 20, 2020

    By FLYTRYBE
    I really like the app but it keeps on crashing or always has an excuse for not being able to check me in properly...
  • May 22, 2021

    By jorge rico
    It doesn't work. While it will install it would not let you subscribe to save your trips.
  • Apr 29, 2019

    By Rodrigo Arrambide
    very Shaky. This app has lost my "trip" several times while I was in the mid of it, making my second leg ticket disappear. I had to basically beg an Aeromexico agent to understand my situation an help me. the app is practical for tracking points but it dtops there. The API is broken and needs serious investments in order to compare with the quality of app of other major airlines out there.
  • Looks good, needs improvement. Apr 26, 2018

    By David_Sandoval_87
    When making a reservation on this app, regardless of what step you’re in, if at any time you tap back it takes you back to the initial screen. It is quite disappointing :(
  • Apr 4, 2021

    By Steven Marsh
    Update has lost trip records. Just pay Delta to take care of your IT. They aren't perfect but the AM website and this app basically gives customers the runaround. The app doesn't offer filtering options for trip booking. Voucher use is difficult. Why is my middle initial appended to my first name instead of being in the middle name field. Use of Delta ebiz number crashes ticket purchase. Take it out and the purchase works. My Delta Skymiles number rarely stays in my Aeromexico reservation.
  • Inconsistent products Mar 17, 2019

    By willmora
    I flew from GDL to ORD. I was told that I was on the list for upgrade to Premiere. Turns out there was NO premiere. It was all Turist class. The inflight experience was inconsistent without AVOD entertainment, no dutyfree shopping, no premiere class. I was very unhappy with how old and subpar that aircraft was. I think if there are markets that deserve an intro or different level of product, then there should be certain minimum standards, offer the plus seating, duty free should be standard on all international flights. Seat Back entertainment!! Who doesnt have it in 2019, WIFI! None of that was offered. I am not looking forward to flying home on the same old and tired plane. William Rodriguez Gold Medallion/elite Plus
  • App almost never works Feb 24, 2021

    By Mixora
    I fly with Aeromexico quite often. The app never lets me do my checkin. No matter if it’s a national or international flight. Always get a message that an error occurred. The same when I want to modify something. I have to checkin via the computer and the boarding pass to my email as the view boarding pass also doesn’t work. What’s the point of the app if I cannot do anything via my phone.
  • Sep 1, 2019

    By Austin Hundley
    Buggy app. It has my info saved, but every time I load my info, it says the passport expiration date is entered incorrectly. To fix the "error", I just delete the last number in the year and add it back. Frustrating for every single flight. It also frequently just gets stuck loading during check-in and I have to go use the website instead.
  • Yet lots to improve Apr 3, 2019

    By Rod@900
    The app was supposed to provide users an easier way to access and manage flight reservations. Instead it is so frustrating waiting for the app to retrieve information from Aeromexico system. The app shows a “loading” page that never ends... Unfortunately I did not find it useful at all. Cool design, with no functionality.
  • May 2, 2019

    By Rebecca Nordman
    I think it is really unacceptable that the boarding pass will not open without internet. Passes are subject to change but it should at least load the last version available. Wifi can be unpredictable in airports and I had no issue loading the pass to go through security or at other point in the day then as we were about to load I was freaking out because your app wouldn't load my boarding pass. This should definitely be taken into consideration and take this as a warning fellow travellers.
  • May 24, 2019

    By Alejandra Bustillo
    Funciona regular hasta que llegas al aeropuerto de conexión, ahí la app borra la info de tu siguiente viaje y es imposible re-agregarlo (mensaje de error). Así que pierdes tu boleto móvil y tienes que estar checando en pantallas la hora/sala de tu siguiente vuelo. It works ok until you get to your connection airport, there it deletes the next leg of your flight and doesn't let you add it back to your trips, so you're left without a way to check your mobile ticket or the info of your next flight
  • Disgraceful behavior from the staff in Mexico Jan 23, 2021

    By 2SD ALEX
    We have a trip from Miami - Mexico - Mexico - Santiago. With the transfer in Mexico. We were paid in Miami full price for overweight of our luggage. Especially before we were clarifying this question with the representative manager of AeroMexico, and she wrote on our boarding passes that the all luggage were paid for overweight until Santiago (Chile). But staff in Mexico wanna enforce us pay again. In their website nothing common with that. Representative manager avoid to talk with us. Ridiculous. I will delete application of AeroMexico from my phone and never use this airlines again. Thanks, but enough! And in this pandemic situation they do not care about their reputation, when market is on the bottom... we will see Reputation is everything!
  • The app has a problem that does not display boarding tickets Sep 6, 2018

    By Carlos Zq
    While a layover in Mexico City I had my boarding tickets in the app, but the app stopped showing the second ticket so I could not go through connecting flights. I had to step outside and print my ticket and go through security checkpoint for a second time. Also the app, could not connect to Apple Wallet. Therefore I was not able to send my boarding tickets there. Overall, I like Aeromexico, but this time I have to say the app needs improvement, come on guys, having a boarding ticket is a basic user scenario.
  • Mar 23, 2021

    By Andy Tellez
    App crashes alot but still charges your credit card. Horrible customer service. I am very dissapointed in this airline.
  • Jan 2, 2021

    By Carlos Dillmann
    Always crashing and unfriendly, a total mess.
  • Horrible App Feb 10, 2019

    By D@vis
    I am writing this review because Ive have been waiting patiently for a fix of this problem but it just doesn’t come. When I try to put my club premier account it does the same thing and always says there is connection right now please try later. This also happens with the website in English but the funny thing is that it never happens with the spanish one. Please fix because I would like to use this app. After three updates and still not working!!! 🤦‍♂️🤨😞
  • Dec 30, 2018

    By Alex Smirnov
    1) Could not check in through the app, had to go through a browser. 2) Enabled notifications regarding flight status, none have ever arrived in spite of the flight being delayed 3 times with corresponding gate changes. 3) Whatever info the app displays does not correspond to reality. Our flight was supposed to leave at 3:15pm. It is delayed, but the app happily claims an on-time departure with a boarding time of 6:15pm and Terminal M, but Aeromexico airport staff assures us, it will be K.
  • Nov 11, 2018

    By Sierra B
    Dont use. This app is useless. I picked my flight seats and paid for baggage..the app wouldnt let me check-in or get my boarding pass. Then when I got to the airport I told them I paid for 2 pieces of luggage through the app and they said it didnt show that anywhere..so I got charged for 2 pieces of luggage and still had to pay for my luggage at the airport. Pure garbage app and unreliable.
  • Aug 31, 2020

    By Hector Velasquez
    The app does not save your information for future flights. The rewards aren't automatically added to your account. Everytime I log in I have to find my premier number. Very fusterating experience. Last time I'm booking with Aeromexico.
  • Sep 18, 2019

    By Andrew Ness
    Horrible airline. Their poor planning cancelled flight, they didn't have anyone at the gate, and the agent at the ticketing gate threatened to call the police on a calm crowd of people waiting to be rebooked. I wouldn't have believed it if I hadn't seen it with my own eyes. Use another airline.
  • Apr 16, 2019

    By Jaime Ulloa
    Terrible app. Doesn't allow me to continue past the first step despite filling out all the fields during check-in. Using Samsung Galaxy 10+ phone. Stupid app.

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