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AE + Aerie: Jeans, Dresses, Swimsuits & Bralettes

AE + Aerie: Jeans, Dresses, Swimsuits & Bralettes

American Eagle Outfitters

Check Out The Updated AEO + Aerie App.

4.8 Ratings 660K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • img Expert
    1. A seamless shopping experience even on the go! AE & Aerie deliver your favorite jeans, shoes, accessories, bras, undies, sleepwear and more
    2. Snap & Scan feature uses your phone's camera to show you AEO styles similar to anything you see & love - just snap a picture of it
    3. Rapid checkout process complete with an option to enter credit cards with your camera instead of having to type the numbers

    Reviewed by Kaylin on November 16, 2018

  • Apr 23, 2021

    By Marc St-Jour
    The app is a little cluttered and confusing. It offers After Pay which is a really great feature. Will give 5 stars when the app looks a little less busy. Also, would like the app to already know my size and alert me on what's not in stock so I don't have to be disappointed finding what I like, and not being able to buy it.
  • American eagle jeans are great.! Apr 16, 2020

    By Sokona bagayogo
    My personal connection to this product is that I really like their jeans and The thing that caused me to use American Eagle jeans is once I saw my friend wearing it and it looked really nice on her and I really liked the style of the jeans so I asked her where she got it from and she said American Eagle. I am credible of this product because I have had experience with it and know lots of things about it. I’ve used this product for about a few months…! I recommend this product to others because I feel like others will like different styles of jeans they have, it might not be the ones that I like but it could be. The best part of this product is that they have lots of sales so even though their pricing might be unfair or a lot of money, they have many sales. This product is amazing. I feel like many people will love it and it will make you feel amazing. Type of people that would like this product are people who are into fashion a lot or just want the best looking jeans. They will want to try this product out. The characteristics they will have are fierce, ambitious and caring. If somebody likes to do some active activities YOU CAN in these jeans they are very comfortable and stretchy. The negative about this product is that they might not have your size always and it might take long to restock it.
  • This app is amazing but I have some suggestions (: Jun 18, 2018

    By Josie_meeks
    Everything about this app makes it easy to shop and order things online. It works smoothly. I’m on it a lot! The one thing I wish I could do is organize my likes/favorite clothing. It’s difficult to find a certain shirt or whatever because I may have liked it a long time ago and have to scroll all the way down. It’s just hard to find and is sometimes faster to just go look. For it on the regular page. I also hate how when you’re in your likes and you press on a piece of clothing then go back it takes you all the way back to the top of the page! I also think another great thing to have is a notification when one of your likes/favorites go on sale!! I would absolutely love this. One last thing, I wish you could save the size of a likes/favorite piece of clothing. I’ll sometimes try it on it store and decide that I’ll wait till it goes on sale or order some online only clothing with it for a better deal and I don’t always remember the size I tried on! It would make it easier to save a size also. Overall great app, but I think these things could make it even better
  • Apr 27, 2021

    By Megan Symmes
    Everytime I get to the checkout the app tells me there's something wrong with my order. Very annoying because I can't pay without using afterpay, when I would rather pay for all of it at once. Otherwise, I have no other issues with this app!
  • Annoying Glitches/AE app for iPad/ Shop Runner for app Jan 28, 2020

    By LoyalButLosingPatience
    Ever since the update to the website (which caused the inoperability of the website for several weeks) there are noticeably many glitches that need to be fixed. The update resulted in my older order history to be wiped. I can’t understand why AE would think that would be okay and that customers wouldn’t notice. I can no longer look up my historical orders, which has been frustrating and all my points were lost/wiped as a result! Please bring back order histories. Also, the app doesn’t retrieve my order details for ALL my orders when using the app, does for some but not all (appears to retrieve on the website though). Also, I noticed the deadline on pricing for sale items for west coast customers are disregarded, really frustrating when you think you’re getting the sale price but then, bait and switch. It appears the algorithm doesn’t factor in Pacific time zone customers. Also, it would be helpful if there was an app for iPad users. Annoying that there isn’t one yet and we are in the year 2020 now. Additionally, it would be extremely helpful if there was an interface to login to Shop runner from the app! I’m a loyal AEO and AE customer but these issues and my wish list are long overdue and my patience is wearing thin. Thanks for reviewing and considering my request for updates and fixes.
  • Apr 20, 2021

    By Melanie Vandenberg
    The autofill does not work in the app, I would use autofill options to fill out my information and then the app wouldn't read it. Also when I was in the middle of finishing up putting in my order the app crashed and emptied my cart. I had to start all over again. 2nd time around was smooth sailing.
  • Great!! Jun 25, 2018

    By awesome/suggestions
    I love the app! You can find more stuff and higher sizes in everything, Jeans, shirts, shorts. then you have more in clearance section that you wouldn’t find in Store like accessories. The app is easy to use, you can add to bag or put in favorites to save later. The size charts are easy to use, as long as you’ve bought or wore AE before. If not you will prob def get wrong size. Cause I wore a 10-12 in jeans but in AE I was in a 6. And this was before the new flex stuff came out. But when it comes to bras & undies they are true to the size chart. The app u can choose to save your info if you have an account so if I’m signed in (even with my finger print) when I place a order I hit order button, put any promotional codes I have (if any) then hit submit & your done. Only issue I have is I wish you could use more than one card to pay. Like if u only had so much $ on one card & some on other & u wanted to use both to pay for it, like split the payment. You can use your card & a gift card like that but not a different reg credit card.
  • What Did You Do To The App??? Mar 4, 2018

    By Aytrot
    Let me begin by saying that my rating has NOTHING to do with AEO, the quality, or selection of their clothes! I’ve been a customer for years and have shopped via app on countless occasions. I recently updated my app and I am less-than-thrilled with the bugs and glitches that I ran into during my last purchase. Most of the functionality was fine, but during the checkout processes, it took three tries to complete the transaction because an “item couldn’t be shipped to the country selected” (the US)- this happened twice, and then after clearing that up, I try to complete the transaction and now I’m told that one of my items is no longer available. That should have been addressed three steps ago. Okay, fine, try again, go to complete my transaction for the third time and the total jumped up $10. Turns out, it takes some time for tax to be added... This was more irritating because while I browsed products, when selecting an item of interest, an error would display telling me that no information could be found for that item. Huh? I love AEO and will continue to be a customer, but please fix the app. It’s not the end of the world, but it is frustrating.
  • Apr 8, 2021

    By Alicia Laird
    Decent app just wish it were easier to see everything faster and it's frustrating when you find something you absolutely must have and then click on it and there's no sizes available, don't understand why it stays up when it's completely unavailable, it'd be nice to see something like unavailable or very limited sizes available as to not get so disappointed. Because AE is one of my favorite stores for jeans and dresses.
  • Apr 23, 2021

    By Marc St-Jour
    The app is a little cluttered and confusing. It offers After Pay which is a really great feature. Will give 5 stars when the app looks a little less busy. Also, would like the app to already know my size and alert me on what's not in stock so I don't have to be disappointed finding what I like, and not being able to buy it.
  • American eagle jeans are great.! Apr 16, 2020

    By Sokona bagayogo
    My personal connection to this product is that I really like their jeans and The thing that caused me to use American Eagle jeans is once I saw my friend wearing it and it looked really nice on her and I really liked the style of the jeans so I asked her where she got it from and she said American Eagle. I am credible of this product because I have had experience with it and know lots of things about it. I’ve used this product for about a few months…! I recommend this product to others because I feel like others will like different styles of jeans they have, it might not be the ones that I like but it could be. The best part of this product is that they have lots of sales so even though their pricing might be unfair or a lot of money, they have many sales. This product is amazing. I feel like many people will love it and it will make you feel amazing. Type of people that would like this product are people who are into fashion a lot or just want the best looking jeans. They will want to try this product out. The characteristics they will have are fierce, ambitious and caring. If somebody likes to do some active activities YOU CAN in these jeans they are very comfortable and stretchy. The negative about this product is that they might not have your size always and it might take long to restock it.
  • This app is amazing but I have some suggestions (: Jun 18, 2018

    By Josie_meeks
    Everything about this app makes it easy to shop and order things online. It works smoothly. I’m on it a lot! The one thing I wish I could do is organize my likes/favorite clothing. It’s difficult to find a certain shirt or whatever because I may have liked it a long time ago and have to scroll all the way down. It’s just hard to find and is sometimes faster to just go look. For it on the regular page. I also hate how when you’re in your likes and you press on a piece of clothing then go back it takes you all the way back to the top of the page! I also think another great thing to have is a notification when one of your likes/favorites go on sale!! I would absolutely love this. One last thing, I wish you could save the size of a likes/favorite piece of clothing. I’ll sometimes try it on it store and decide that I’ll wait till it goes on sale or order some online only clothing with it for a better deal and I don’t always remember the size I tried on! It would make it easier to save a size also. Overall great app, but I think these things could make it even better
  • Apr 27, 2021

    By Megan Symmes
    Everytime I get to the checkout the app tells me there's something wrong with my order. Very annoying because I can't pay without using afterpay, when I would rather pay for all of it at once. Otherwise, I have no other issues with this app!
  • Annoying Glitches/AE app for iPad/ Shop Runner for app Jan 28, 2020

    By LoyalButLosingPatience
    Ever since the update to the website (which caused the inoperability of the website for several weeks) there are noticeably many glitches that need to be fixed. The update resulted in my older order history to be wiped. I can’t understand why AE would think that would be okay and that customers wouldn’t notice. I can no longer look up my historical orders, which has been frustrating and all my points were lost/wiped as a result! Please bring back order histories. Also, the app doesn’t retrieve my order details for ALL my orders when using the app, does for some but not all (appears to retrieve on the website though). Also, I noticed the deadline on pricing for sale items for west coast customers are disregarded, really frustrating when you think you’re getting the sale price but then, bait and switch. It appears the algorithm doesn’t factor in Pacific time zone customers. Also, it would be helpful if there was an app for iPad users. Annoying that there isn’t one yet and we are in the year 2020 now. Additionally, it would be extremely helpful if there was an interface to login to Shop runner from the app! I’m a loyal AEO and AE customer but these issues and my wish list are long overdue and my patience is wearing thin. Thanks for reviewing and considering my request for updates and fixes.
  • Apr 20, 2021

    By Melanie Vandenberg
    The autofill does not work in the app, I would use autofill options to fill out my information and then the app wouldn't read it. Also when I was in the middle of finishing up putting in my order the app crashed and emptied my cart. I had to start all over again. 2nd time around was smooth sailing.
  • Great!! Jun 25, 2018

    By awesome/suggestions
    I love the app! You can find more stuff and higher sizes in everything, Jeans, shirts, shorts. then you have more in clearance section that you wouldn’t find in Store like accessories. The app is easy to use, you can add to bag or put in favorites to save later. The size charts are easy to use, as long as you’ve bought or wore AE before. If not you will prob def get wrong size. Cause I wore a 10-12 in jeans but in AE I was in a 6. And this was before the new flex stuff came out. But when it comes to bras & undies they are true to the size chart. The app u can choose to save your info if you have an account so if I’m signed in (even with my finger print) when I place a order I hit order button, put any promotional codes I have (if any) then hit submit & your done. Only issue I have is I wish you could use more than one card to pay. Like if u only had so much $ on one card & some on other & u wanted to use both to pay for it, like split the payment. You can use your card & a gift card like that but not a different reg credit card.
  • What Did You Do To The App??? Mar 4, 2018

    By Aytrot
    Let me begin by saying that my rating has NOTHING to do with AEO, the quality, or selection of their clothes! I’ve been a customer for years and have shopped via app on countless occasions. I recently updated my app and I am less-than-thrilled with the bugs and glitches that I ran into during my last purchase. Most of the functionality was fine, but during the checkout processes, it took three tries to complete the transaction because an “item couldn’t be shipped to the country selected” (the US)- this happened twice, and then after clearing that up, I try to complete the transaction and now I’m told that one of my items is no longer available. That should have been addressed three steps ago. Okay, fine, try again, go to complete my transaction for the third time and the total jumped up $10. Turns out, it takes some time for tax to be added... This was more irritating because while I browsed products, when selecting an item of interest, an error would display telling me that no information could be found for that item. Huh? I love AEO and will continue to be a customer, but please fix the app. It’s not the end of the world, but it is frustrating.
  • Apr 8, 2021

    By Alicia Laird
    Decent app just wish it were easier to see everything faster and it's frustrating when you find something you absolutely must have and then click on it and there's no sizes available, don't understand why it stays up when it's completely unavailable, it'd be nice to see something like unavailable or very limited sizes available as to not get so disappointed. Because AE is one of my favorite stores for jeans and dresses.
  • Can’t login or see cart. Nov 18, 2019

    By bryyyhgkfddjjd
    I have never had any problems with the app and I absolutely love it and I buy stuff alllll the time, but I am quite frustrated with it right now. It has not let me sign in for WEEKS now. I’ve emailed customer service and no response. I can’t look at my saved, my cart, or my points. I’ve re-downloaded the app and even tried going on through my computer and still nothing. I gave up and just started putting things in my cart in the app (still not signed in) and I put at least 200 bucks worth of stuff in my cart and the icon says I have items in my cart, but when I open it tells me it’s empty and won’t let me see anything. It also won’t let me check out at all, signed in or not! AE is my absolute favorite brand and I’d like to keep it that way, but this is beyond frustrating. I understand that apps have bugs and problems happen but it’s been weeks and I have look online and there are other complaints like mine and AE has not publicly said anything or responded to me.
  • Apr 11, 2021

    By N A Z
    Um... The most recent update has aerie completely gone? Like, if you type aerie in the search box, it opens the aerie section of the website in your browser over the app. What's the point of that? The whole layout change SUCKS, the category breakdown is impossible to navigate, and again, aerie is gone. But I can customize my icon to a cute little pride flag for an app I no longer want to use. Top notch coding. Really have the best minds on your team. The app is useless now. Geniuses.
  • Apr 23, 2021

    By Crescent K
    Unhappy and frustrated. Item keeps saying out of stock when it says theres still a few left for the pair of pants I want. Going from online computer shopping to the app to get a 20 percent discount is very frustrating cause it needs my shop runner acct when everything is already saved on my desktop. Clunky and bad experience.
  • App never works properly Nov 30, 2019

    By ChrisCMitchell
    I try to pay and order, and it always an issue!!! Literally this is the third to forth time I have placed and order since October 16, that something has not worked properly when I’m trying to pay. (It’s not November 29). I am so annoyed! The majority of what I’m ordering is for my teens. If they didn’t love your products, and fit them so well I would not make further purchases. I don’t have the time to drive to the store. Online ordering is how I get things done, I have a family of 6. Please make it easier for me to sign in during purchase. I am also further annoyed as I am signed up for rewards. All four times I have tried to make purchases this way, I literally have had everything in my cart on the app, and have been signed in. I checkout and I am told to sign in again after confirming my order; I am signed in though so what is going on here?!?!?! Ae/Aerie you need to get your app in better working order as I KNOW I cannot be the only one having this issue and I gaurentee most are just ordering elsewhere, and your loosing out on a lot of sales and $$$!!!
  • App Aug 9, 2020

    By youngshoe1972
    I have been trying to place an order for over an hour on the app. Every time I tried to log in it would say invalid password so I would choose the “forgot password” option. Upon following the directions to reset password it would say that the new password must contain at least one number and one letter( which I had) and I would try again to then have it say the link was expired. I would request another link. When I would check my email not only would there be another reset password email but also an email that said I changed info on my account. I even tried to ask for help through live chat 3 different times in which the only thing they did was send me another link which repeated the same results. I finally just ordered it as though I was a guest but I know that I have rewards to use and couldn’t use them!!! So frustrating!!! Stop worry so much about what organizations you are supporting and worry more about your customer service online!
  • Mar 11, 2021

    By Sarah Dietze
    Always freezing when payment tries to process. This has happened 3 times. Update (the same card) and the screen flashes over and over like it's trying to process 30 times. Had to call customer service to place order.
  • Mar 29, 2021

    By Colin Ramsey
    Everything my partner or I need always appears to be out of stock. App won't talk with PayPal correctly; two windows open and close very quickly so PayPal won't work. Phone tried auto filling card info and app freaked out saying my name wasn't typed in when it was. Even after I deleted and re-entered my information. I had to completely cancel the transaction and flush app cache and storage to get it to work again.
  • Technical bugs and shipping could improve a lot Nov 6, 2017

    By genevieve308
    I love using the app and I find it extremely convenient. For some reason when you are in an item page you can add said item to your cart, only to have to remove it when paying because it is out of stock. There are other technical glitches such as automatically signing me out, removing promo codes, glitching out etc. As far as shipping goes, I have received the wrong item twice now with two different orders and have also noticed that the price values on my receipts are wonky. There may be something I don't understand but sometimes on the packing slips the purchase price and the return values are different. Sometimes the return value is more than the price paid and sometimes it is less than the price paid. I do have to give credit where credit is due though, the customer service and willingness to correct any mistakes is wonderful.
  • May 3, 2021

    By Nick Molnar
    Terrible like the website. Had items in bag and they disappeared.

No reviews available

  • img Expert
    1. A seamless shopping experience even on the go! AE & Aerie deliver your favorite jeans, shoes, accessories, bras, undies, sleepwear and more
    2. Snap & Scan feature uses your phone's camera to show you AEO styles similar to anything you see & love - just snap a picture of it
    3. Rapid checkout process complete with an option to enter credit cards with your camera instead of having to type the numbers

    Reviewed by Kaylin on November 16, 2018

  • American eagle jeans are great.! Apr 16, 2020

    By Sokona bagayogo
    My personal connection to this product is that I really like their jeans and The thing that caused me to use American Eagle jeans is once I saw my friend wearing it and it looked really nice on her and I really liked the style of the jeans so I asked her where she got it from and she said American Eagle. I am credible of this product because I have had experience with it and know lots of things about it. I’ve used this product for about a few months…! I recommend this product to others because I feel like others will like different styles of jeans they have, it might not be the ones that I like but it could be. The best part of this product is that they have lots of sales so even though their pricing might be unfair or a lot of money, they have many sales. This product is amazing. I feel like many people will love it and it will make you feel amazing. Type of people that would like this product are people who are into fashion a lot or just want the best looking jeans. They will want to try this product out. The characteristics they will have are fierce, ambitious and caring. If somebody likes to do some active activities YOU CAN in these jeans they are very comfortable and stretchy. The negative about this product is that they might not have your size always and it might take long to restock it.
  • This app is amazing but I have some suggestions (: Jun 18, 2018

    By Josie_meeks
    Everything about this app makes it easy to shop and order things online. It works smoothly. I’m on it a lot! The one thing I wish I could do is organize my likes/favorite clothing. It’s difficult to find a certain shirt or whatever because I may have liked it a long time ago and have to scroll all the way down. It’s just hard to find and is sometimes faster to just go look. For it on the regular page. I also hate how when you’re in your likes and you press on a piece of clothing then go back it takes you all the way back to the top of the page! I also think another great thing to have is a notification when one of your likes/favorites go on sale!! I would absolutely love this. One last thing, I wish you could save the size of a likes/favorite piece of clothing. I’ll sometimes try it on it store and decide that I’ll wait till it goes on sale or order some online only clothing with it for a better deal and I don’t always remember the size I tried on! It would make it easier to save a size also. Overall great app, but I think these things could make it even better
  • Great!! Jun 25, 2018

    By awesome/suggestions
    I love the app! You can find more stuff and higher sizes in everything, Jeans, shirts, shorts. then you have more in clearance section that you wouldn’t find in Store like accessories. The app is easy to use, you can add to bag or put in favorites to save later. The size charts are easy to use, as long as you’ve bought or wore AE before. If not you will prob def get wrong size. Cause I wore a 10-12 in jeans but in AE I was in a 6. And this was before the new flex stuff came out. But when it comes to bras & undies they are true to the size chart. The app u can choose to save your info if you have an account so if I’m signed in (even with my finger print) when I place a order I hit order button, put any promotional codes I have (if any) then hit submit & your done. Only issue I have is I wish you could use more than one card to pay. Like if u only had so much $ on one card & some on other & u wanted to use both to pay for it, like split the payment. You can use your card & a gift card like that but not a different reg credit card.
  • Can’t login or see cart. Nov 18, 2019

    By bryyyhgkfddjjd
    I have never had any problems with the app and I absolutely love it and I buy stuff alllll the time, but I am quite frustrated with it right now. It has not let me sign in for WEEKS now. I’ve emailed customer service and no response. I can’t look at my saved, my cart, or my points. I’ve re-downloaded the app and even tried going on through my computer and still nothing. I gave up and just started putting things in my cart in the app (still not signed in) and I put at least 200 bucks worth of stuff in my cart and the icon says I have items in my cart, but when I open it tells me it’s empty and won’t let me see anything. It also won’t let me check out at all, signed in or not! AE is my absolute favorite brand and I’d like to keep it that way, but this is beyond frustrating. I understand that apps have bugs and problems happen but it’s been weeks and I have look online and there are other complaints like mine and AE has not publicly said anything or responded to me.
  • Good App for Smart Shopping Jan 1, 2018

    By Apwhite51
    I am big fan of shopping! I also love AEO due to their very comfortable, casual yet stylish clothing. However I’m not a fan of crowded malls, and stressful parking situations. Since AEO is my first stop for anything trending, as well as jeggings, leggings, and wardrobe basics, the app allows for convenient and easy to navigate online browsing including hard to find items that are sold out in stores. Some other great customer centered features are the rewards coupons that allow you the ease of applying them upon checkout. I also love the no fuss returns process. The AEO smartphone animated stickers are also super cute. Nowadays, it’s just more efficient and smart to shop online first before physically going to a store. Online shopping apps at our favorite stores allow us to see what’s in stock, reserve items, and find deals online we wouldn’t normally find in stores. This app has all the things I love about shopping! (Except when something I really like is out of stock!! :-()
  • May 6, 2021

    By Alex Smith
    Easy shopping with the app and alerts for deals. Love it!
  • I love American Eagle Jan 24, 2018

    By Jtaacneyna Bryant
    I have been wearing Hollister, Aeropostale, Express and Abercrombie most of my life. Well I was shopping with my stepson this summer and he said the way you like Hollister you’ll love American Eagle. Now the week before this Hollister had just had a $25 Jean sale and I bought 9 pairs!!! Needless to say, after I tried on a pair of American Eagle jeans I realized he was correct. Now I have seven pair of pants just sitting with tags on them because nothing compares in comfortability to American Eagle jeans. American Eagle is my new favorite store, and my hubbys too. We haven’t shopped anywhere else since, especially for jeans. Ordering online is easy and every store I’ve been in I’ve had good customer service. I am completely happy with my purchases, and with my app. The only thing I can say is for some reason we can’t save favorites, they just disappear over and over. If I could fix that it’d be perfect.
  • Mar 31, 2021

    By Sky Halbert
    No problems with the app. Runs good. I can't figure out how to leave reviews though. I love AE and Aerie. Amazing jeans and soft comfortable clothing at an appropriate price. Really happy about the new period panties, and I would be so happy to see a maternity line produced in Aerie. All a pregnant lady needs is some cozy aerie!
  • Mostly Love It but... Nov 29, 2017

    By Hyperhamster101
    I love how this app lets me instantly access my AEO reward points and by having my favorites all picked out on the app, whenever I enter an AEO or aerie store, I don’t feel as overwhelmed as I used to be because I already have ideas of what I want and I know the sales/deals. WITH THAT BEING SAID THOUGH, I have 1 pet peeve about this app: when I’m on the favorites tab, after scrolling down that page and then tapping on a specific item that I’ve favorited, and then returning to the favorites page in general, rather than going back to where I left off scrolling, it goes back to the top of the favorites page everytime. It gets super annoying after a while, especially when you’re deep down in you’re favorites page looking at old items you favorited a long time ago.
  • Apr 21, 2021

    By Chey Poe
    My only critique is I wish I could see photos in reviews for products. I don't like having to go online to see photo reviews. Otherwise I love the app.
  • Apr 23, 2021

    By Marc St-Jour
    The app is a little cluttered and confusing. It offers After Pay which is a really great feature. Will give 5 stars when the app looks a little less busy. Also, would like the app to already know my size and alert me on what's not in stock so I don't have to be disappointed finding what I like, and not being able to buy it.
  • Apr 8, 2021

    By Alicia Laird
    Decent app just wish it were easier to see everything faster and it's frustrating when you find something you absolutely must have and then click on it and there's no sizes available, don't understand why it stays up when it's completely unavailable, it'd be nice to see something like unavailable or very limited sizes available as to not get so disappointed. Because AE is one of my favorite stores for jeans and dresses.
  • Apr 9, 2021

    By Travis Anderson
    Easy to work app, I don't have nearly as much crashing as other clothing apps. If any at all. One con about this app is that I can not for the life of me figure out where the aerie tab is so, if that can be more visibly noticeable to us a little slower than others, that'd be great thanks 😂
  • Apr 14, 2021

    By Jessie Compton
    Sometimes I order things and then they weren't in stock, then I have my money returned and order canceled. But other than that an amazing app!
  • AE long time loyal customer Mar 23, 2019

    By FordFamily4
    I am please to say that, so far, the amazing quality that you had many years ago when I shopped for me is still there in all that we have bought our teen boys so far! You have also keep up trends and classics like shorts, flannels, and jeans. Our guys like the joggers and sweatshirts (both performance and comfy cotton), thank you because that’s not easily accomplished with them! The men’s jeans are THE BEST in style and comfort and it’s easy to find the sizes they need either in store or online. They also love the chinos (khakis) too! I gave 4 out of 5 because I would love to see something that I could “click on” that says “Please notify me when this item is back in stock”. I was shopping online because I did have time to run to the store that day, so I only purchased ONE pair of the “longer length khaki” shorts. We had 30” waist but newest, best fitting jeans are 32” ...SO I ordered a charcoal/dark gray color (he didn’t have) in 31” waist and they’re perfect fit! (Passed the 30” waist khaki shirt down to our younger son.) NOW The “light grey” are out of stock and it’s the beginning of the season. I’m going to HOPE that you get MORE in stock and I check back in time. I think the AE app works well. Thank you! Sincerely, Long time loyal customer
  • Love AE, but app needs some updates Mar 11, 2019

    By BP Jammer
    I love AE, but the app could use some updates. First, when you go to your Favorites, click to view an item you have saved, then go back to your Favorites list—it kicks you back up at the top. This is a big UX error and it’s annoying when I’m trying to decide what to buy (it actually dissuades me because I spend a lot of time trying to find where in my Favorites list I was at). Another thing: I don’t love the notifications/messages. They usually mirror what sales are featured on the home screen so it seems repetitive and it’s annoying to have to select through the messages to get rid of notifications. As a front end designer and art director, I really notice things that dissuade me from using an app. If these things were fixed, I would give AE a 5 star!
  • Apr 27, 2021

    By Megan Symmes
    Everytime I get to the checkout the app tells me there's something wrong with my order. Very annoying because I can't pay without using afterpay, when I would rather pay for all of it at once. Otherwise, I have no other issues with this app!
  • Annoying Glitches/AE app for iPad/ Shop Runner for app Jan 28, 2020

    By LoyalButLosingPatience
    Ever since the update to the website (which caused the inoperability of the website for several weeks) there are noticeably many glitches that need to be fixed. The update resulted in my older order history to be wiped. I can’t understand why AE would think that would be okay and that customers wouldn’t notice. I can no longer look up my historical orders, which has been frustrating and all my points were lost/wiped as a result! Please bring back order histories. Also, the app doesn’t retrieve my order details for ALL my orders when using the app, does for some but not all (appears to retrieve on the website though). Also, I noticed the deadline on pricing for sale items for west coast customers are disregarded, really frustrating when you think you’re getting the sale price but then, bait and switch. It appears the algorithm doesn’t factor in Pacific time zone customers. Also, it would be helpful if there was an app for iPad users. Annoying that there isn’t one yet and we are in the year 2020 now. Additionally, it would be extremely helpful if there was an interface to login to Shop runner from the app! I’m a loyal AEO and AE customer but these issues and my wish list are long overdue and my patience is wearing thin. Thanks for reviewing and considering my request for updates and fixes.
  • Apr 20, 2021

    By Melanie Vandenberg
    The autofill does not work in the app, I would use autofill options to fill out my information and then the app wouldn't read it. Also when I was in the middle of finishing up putting in my order the app crashed and emptied my cart. I had to start all over again. 2nd time around was smooth sailing.
  • What Did You Do To The App??? Mar 4, 2018

    By Aytrot
    Let me begin by saying that my rating has NOTHING to do with AEO, the quality, or selection of their clothes! I’ve been a customer for years and have shopped via app on countless occasions. I recently updated my app and I am less-than-thrilled with the bugs and glitches that I ran into during my last purchase. Most of the functionality was fine, but during the checkout processes, it took three tries to complete the transaction because an “item couldn’t be shipped to the country selected” (the US)- this happened twice, and then after clearing that up, I try to complete the transaction and now I’m told that one of my items is no longer available. That should have been addressed three steps ago. Okay, fine, try again, go to complete my transaction for the third time and the total jumped up $10. Turns out, it takes some time for tax to be added... This was more irritating because while I browsed products, when selecting an item of interest, an error would display telling me that no information could be found for that item. Huh? I love AEO and will continue to be a customer, but please fix the app. It’s not the end of the world, but it is frustrating.
  • Could use some small tech improvements Oct 19, 2017

    By Janet852794
    It's not very responsive, you have to wait til it's ready to tap something like your cart or it won't get it. Find myself waiting a lot in the app. Also wish pressing the X in the search bar didn't exit the search bar, and you could swipe right to go back instead of reaching for the back arrow. And it would be great if you could start zooming in on a pic without having to click into it first, like in other apps where the zoom counts as the click, takes out an extra step and extra time, and makes it that much more integrative and easy to use. What really annoys me is how your favorites page refreshes every time you click on something, and then takes even more time to load back to where you were. Oh, and of course as everyone says, the inevitable crash. Overall the app has some useless time-consuming qualities and renders me impatient at times, but I look forward to using it with improvements.
  • Apr 11, 2021

    By N A Z
    Um... The most recent update has aerie completely gone? Like, if you type aerie in the search box, it opens the aerie section of the website in your browser over the app. What's the point of that? The whole layout change SUCKS, the category breakdown is impossible to navigate, and again, aerie is gone. But I can customize my icon to a cute little pride flag for an app I no longer want to use. Top notch coding. Really have the best minds on your team. The app is useless now. Geniuses.
  • App Aug 9, 2020

    By youngshoe1972
    I have been trying to place an order for over an hour on the app. Every time I tried to log in it would say invalid password so I would choose the “forgot password” option. Upon following the directions to reset password it would say that the new password must contain at least one number and one letter( which I had) and I would try again to then have it say the link was expired. I would request another link. When I would check my email not only would there be another reset password email but also an email that said I changed info on my account. I even tried to ask for help through live chat 3 different times in which the only thing they did was send me another link which repeated the same results. I finally just ordered it as though I was a guest but I know that I have rewards to use and couldn’t use them!!! So frustrating!!! Stop worry so much about what organizations you are supporting and worry more about your customer service online!
  • Mar 11, 2021

    By Sarah Dietze
    Always freezing when payment tries to process. This has happened 3 times. Update (the same card) and the screen flashes over and over like it's trying to process 30 times. Had to call customer service to place order.
  • Technical bugs and shipping could improve a lot Nov 6, 2017

    By genevieve308
    I love using the app and I find it extremely convenient. For some reason when you are in an item page you can add said item to your cart, only to have to remove it when paying because it is out of stock. There are other technical glitches such as automatically signing me out, removing promo codes, glitching out etc. As far as shipping goes, I have received the wrong item twice now with two different orders and have also noticed that the price values on my receipts are wonky. There may be something I don't understand but sometimes on the packing slips the purchase price and the return values are different. Sometimes the return value is more than the price paid and sometimes it is less than the price paid. I do have to give credit where credit is due though, the customer service and willingness to correct any mistakes is wonderful.
  • May 3, 2021

    By Nick Molnar
    Terrible like the website. Had items in bag and they disappeared.
  • Apr 23, 2021

    By Crescent K
    Unhappy and frustrated. Item keeps saying out of stock when it says theres still a few left for the pair of pants I want. Going from online computer shopping to the app to get a 20 percent discount is very frustrating cause it needs my shop runner acct when everything is already saved on my desktop. Clunky and bad experience.
  • App never works properly Nov 30, 2019

    By ChrisCMitchell
    I try to pay and order, and it always an issue!!! Literally this is the third to forth time I have placed and order since October 16, that something has not worked properly when I’m trying to pay. (It’s not November 29). I am so annoyed! The majority of what I’m ordering is for my teens. If they didn’t love your products, and fit them so well I would not make further purchases. I don’t have the time to drive to the store. Online ordering is how I get things done, I have a family of 6. Please make it easier for me to sign in during purchase. I am also further annoyed as I am signed up for rewards. All four times I have tried to make purchases this way, I literally have had everything in my cart on the app, and have been signed in. I checkout and I am told to sign in again after confirming my order; I am signed in though so what is going on here?!?!?! Ae/Aerie you need to get your app in better working order as I KNOW I cannot be the only one having this issue and I gaurentee most are just ordering elsewhere, and your loosing out on a lot of sales and $$$!!!
  • Mar 29, 2021

    By Colin Ramsey
    Everything my partner or I need always appears to be out of stock. App won't talk with PayPal correctly; two windows open and close very quickly so PayPal won't work. Phone tried auto filling card info and app freaked out saying my name wasn't typed in when it was. Even after I deleted and re-entered my information. I had to completely cancel the transaction and flush app cache and storage to get it to work again.

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