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AE + Aerie: Jeans, Dresses, Swimsuits & Bralettes

AE + Aerie: Jeans, Dresses, Swimsuits & Bralettes

American Eagle Outfitters

Check Out The Updated AEO + Aerie App.

4.8 Ratings 705K+ Reviews 1M+ Downloads

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Ratings & Reviews

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  • img Expert
    1. A seamless shopping experience even on the go! AE & Aerie deliver your favorite jeans, shoes, accessories, bras, undies, sleepwear and more
    2. Snap & Scan feature uses your phone's camera to show you AEO styles similar to anything you see & love - just snap a picture of it
    3. Rapid checkout process complete with an option to enter credit cards with your camera instead of having to type the numbers

    Reviewed by Kaylin on November 16, 2018

  • Sep 9, 2021

    By Brandon
    The App allows me to Create an account. The mobile website has bugs it doesn't let me create one & when I zoom in on an item I can't get out of it. The App IS ALOT BETTER. The app still have maintenance issues so I give them 4 stars.
  • American eagle jeans are great.! Apr 16, 2020

    By Sokona bagayogo
    My personal connection to this product is that I really like their jeans and The thing that caused me to use American Eagle jeans is once I saw my friend wearing it and it looked really nice on her and I really liked the style of the jeans so I asked her where she got it from and she said American Eagle. I am credible of this product because I have had experience with it and know lots of things about it. I’ve used this product for about a few months…! I recommend this product to others because I feel like others will like different styles of jeans they have, it might not be the ones that I like but it could be. The best part of this product is that they have lots of sales so even though their pricing might be unfair or a lot of money, they have many sales. This product is amazing. I feel like many people will love it and it will make you feel amazing. Type of people that would like this product are people who are into fashion a lot or just want the best looking jeans. They will want to try this product out. The characteristics they will have are fierce, ambitious and caring. If somebody likes to do some active activities YOU CAN in these jeans they are very comfortable and stretchy. The negative about this product is that they might not have your size always and it might take long to restock it.
  • This app is amazing but I have some suggestions (: Jun 18, 2018

    By Josie_meeks
    Everything about this app makes it easy to shop and order things online. It works smoothly. I’m on it a lot! The one thing I wish I could do is organize my likes/favorite clothing. It’s difficult to find a certain shirt or whatever because I may have liked it a long time ago and have to scroll all the way down. It’s just hard to find and is sometimes faster to just go look. For it on the regular page. I also hate how when you’re in your likes and you press on a piece of clothing then go back it takes you all the way back to the top of the page! I also think another great thing to have is a notification when one of your likes/favorites go on sale!! I would absolutely love this. One last thing, I wish you could save the size of a likes/favorite piece of clothing. I’ll sometimes try it on it store and decide that I’ll wait till it goes on sale or order some online only clothing with it for a better deal and I don’t always remember the size I tried on! It would make it easier to save a size also. Overall great app, but I think these things could make it even better
  • Annoying Glitches/AE app for iPad/ Shop Runner for app Jan 28, 2020

    By LoyalButLosingPatience
    Ever since the update to the website (which caused the inoperability of the website for several weeks) there are noticeably many glitches that need to be fixed. The update resulted in my older order history to be wiped. I can’t understand why AE would think that would be okay and that customers wouldn’t notice. I can no longer look up my historical orders, which has been frustrating and all my points were lost/wiped as a result! Please bring back order histories. Also, the app doesn’t retrieve my order details for ALL my orders when using the app, does for some but not all (appears to retrieve on the website though). Also, I noticed the deadline on pricing for sale items for west coast customers are disregarded, really frustrating when you think you’re getting the sale price but then, bait and switch. It appears the algorithm doesn’t factor in Pacific time zone customers. Also, it would be helpful if there was an app for iPad users. Annoying that there isn’t one yet and we are in the year 2020 now. Additionally, it would be extremely helpful if there was an interface to login to Shop runner from the app! I’m a loyal AEO and AE customer but these issues and my wish list are long overdue and my patience is wearing thin. Thanks for reviewing and considering my request for updates and fixes.
  • Sep 6, 2021

    By Cathy Preciado
    I love this website for shopping,, especially jeans! Love that you can return anything that doesn't fit when online ordering. This app is a 5 start for me!
  • Great!! Jun 25, 2018

    By awesome/suggestions
    I love the app! You can find more stuff and higher sizes in everything, Jeans, shirts, shorts. then you have more in clearance section that you wouldn’t find in Store like accessories. The app is easy to use, you can add to bag or put in favorites to save later. The size charts are easy to use, as long as you’ve bought or wore AE before. If not you will prob def get wrong size. Cause I wore a 10-12 in jeans but in AE I was in a 6. And this was before the new flex stuff came out. But when it comes to bras & undies they are true to the size chart. The app u can choose to save your info if you have an account so if I’m signed in (even with my finger print) when I place a order I hit order button, put any promotional codes I have (if any) then hit submit & your done. Only issue I have is I wish you could use more than one card to pay. Like if u only had so much $ on one card & some on other & u wanted to use both to pay for it, like split the payment. You can use your card & a gift card like that but not a different reg credit card.
  • What Did You Do To The App??? Mar 4, 2018

    By Aytrot
    Let me begin by saying that my rating has NOTHING to do with AEO, the quality, or selection of their clothes! I’ve been a customer for years and have shopped via app on countless occasions. I recently updated my app and I am less-than-thrilled with the bugs and glitches that I ran into during my last purchase. Most of the functionality was fine, but during the checkout processes, it took three tries to complete the transaction because an “item couldn’t be shipped to the country selected” (the US)- this happened twice, and then after clearing that up, I try to complete the transaction and now I’m told that one of my items is no longer available. That should have been addressed three steps ago. Okay, fine, try again, go to complete my transaction for the third time and the total jumped up $10. Turns out, it takes some time for tax to be added... This was more irritating because while I browsed products, when selecting an item of interest, an error would display telling me that no information could be found for that item. Huh? I love AEO and will continue to be a customer, but please fix the app. It’s not the end of the world, but it is frustrating.
  • Can’t login or see cart. Nov 18, 2019

    By bryyyhgkfddjjd
    I have never had any problems with the app and I absolutely love it and I buy stuff alllll the time, but I am quite frustrated with it right now. It has not let me sign in for WEEKS now. I’ve emailed customer service and no response. I can’t look at my saved, my cart, or my points. I’ve re-downloaded the app and even tried going on through my computer and still nothing. I gave up and just started putting things in my cart in the app (still not signed in) and I put at least 200 bucks worth of stuff in my cart and the icon says I have items in my cart, but when I open it tells me it’s empty and won’t let me see anything. It also won’t let me check out at all, signed in or not! AE is my absolute favorite brand and I’d like to keep it that way, but this is beyond frustrating. I understand that apps have bugs and problems happen but it’s been weeks and I have look online and there are other complaints like mine and AE has not publicly said anything or responded to me.
  • Good App for Smart Shopping Jan 1, 2018

    By Apwhite51
    I am big fan of shopping! I also love AEO due to their very comfortable, casual yet stylish clothing. However I’m not a fan of crowded malls, and stressful parking situations. Since AEO is my first stop for anything trending, as well as jeggings, leggings, and wardrobe basics, the app allows for convenient and easy to navigate online browsing including hard to find items that are sold out in stores. Some other great customer centered features are the rewards coupons that allow you the ease of applying them upon checkout. I also love the no fuss returns process. The AEO smartphone animated stickers are also super cute. Nowadays, it’s just more efficient and smart to shop online first before physically going to a store. Online shopping apps at our favorite stores allow us to see what’s in stock, reserve items, and find deals online we wouldn’t normally find in stores. This app has all the things I love about shopping! (Except when something I really like is out of stock!! :-()
  • Sep 9, 2021

    By Brandon
    The App allows me to Create an account. The mobile website has bugs it doesn't let me create one & when I zoom in on an item I can't get out of it. The App IS ALOT BETTER. The app still have maintenance issues so I give them 4 stars.
  • American eagle jeans are great.! Apr 16, 2020

    By Sokona bagayogo
    My personal connection to this product is that I really like their jeans and The thing that caused me to use American Eagle jeans is once I saw my friend wearing it and it looked really nice on her and I really liked the style of the jeans so I asked her where she got it from and she said American Eagle. I am credible of this product because I have had experience with it and know lots of things about it. I’ve used this product for about a few months…! I recommend this product to others because I feel like others will like different styles of jeans they have, it might not be the ones that I like but it could be. The best part of this product is that they have lots of sales so even though their pricing might be unfair or a lot of money, they have many sales. This product is amazing. I feel like many people will love it and it will make you feel amazing. Type of people that would like this product are people who are into fashion a lot or just want the best looking jeans. They will want to try this product out. The characteristics they will have are fierce, ambitious and caring. If somebody likes to do some active activities YOU CAN in these jeans they are very comfortable and stretchy. The negative about this product is that they might not have your size always and it might take long to restock it.
  • This app is amazing but I have some suggestions (: Jun 18, 2018

    By Josie_meeks
    Everything about this app makes it easy to shop and order things online. It works smoothly. I’m on it a lot! The one thing I wish I could do is organize my likes/favorite clothing. It’s difficult to find a certain shirt or whatever because I may have liked it a long time ago and have to scroll all the way down. It’s just hard to find and is sometimes faster to just go look. For it on the regular page. I also hate how when you’re in your likes and you press on a piece of clothing then go back it takes you all the way back to the top of the page! I also think another great thing to have is a notification when one of your likes/favorites go on sale!! I would absolutely love this. One last thing, I wish you could save the size of a likes/favorite piece of clothing. I’ll sometimes try it on it store and decide that I’ll wait till it goes on sale or order some online only clothing with it for a better deal and I don’t always remember the size I tried on! It would make it easier to save a size also. Overall great app, but I think these things could make it even better
  • Annoying Glitches/AE app for iPad/ Shop Runner for app Jan 28, 2020

    By LoyalButLosingPatience
    Ever since the update to the website (which caused the inoperability of the website for several weeks) there are noticeably many glitches that need to be fixed. The update resulted in my older order history to be wiped. I can’t understand why AE would think that would be okay and that customers wouldn’t notice. I can no longer look up my historical orders, which has been frustrating and all my points were lost/wiped as a result! Please bring back order histories. Also, the app doesn’t retrieve my order details for ALL my orders when using the app, does for some but not all (appears to retrieve on the website though). Also, I noticed the deadline on pricing for sale items for west coast customers are disregarded, really frustrating when you think you’re getting the sale price but then, bait and switch. It appears the algorithm doesn’t factor in Pacific time zone customers. Also, it would be helpful if there was an app for iPad users. Annoying that there isn’t one yet and we are in the year 2020 now. Additionally, it would be extremely helpful if there was an interface to login to Shop runner from the app! I’m a loyal AEO and AE customer but these issues and my wish list are long overdue and my patience is wearing thin. Thanks for reviewing and considering my request for updates and fixes.
  • Sep 6, 2021

    By Cathy Preciado
    I love this website for shopping,, especially jeans! Love that you can return anything that doesn't fit when online ordering. This app is a 5 start for me!
  • Great!! Jun 25, 2018

    By awesome/suggestions
    I love the app! You can find more stuff and higher sizes in everything, Jeans, shirts, shorts. then you have more in clearance section that you wouldn’t find in Store like accessories. The app is easy to use, you can add to bag or put in favorites to save later. The size charts are easy to use, as long as you’ve bought or wore AE before. If not you will prob def get wrong size. Cause I wore a 10-12 in jeans but in AE I was in a 6. And this was before the new flex stuff came out. But when it comes to bras & undies they are true to the size chart. The app u can choose to save your info if you have an account so if I’m signed in (even with my finger print) when I place a order I hit order button, put any promotional codes I have (if any) then hit submit & your done. Only issue I have is I wish you could use more than one card to pay. Like if u only had so much $ on one card & some on other & u wanted to use both to pay for it, like split the payment. You can use your card & a gift card like that but not a different reg credit card.
  • What Did You Do To The App??? Mar 4, 2018

    By Aytrot
    Let me begin by saying that my rating has NOTHING to do with AEO, the quality, or selection of their clothes! I’ve been a customer for years and have shopped via app on countless occasions. I recently updated my app and I am less-than-thrilled with the bugs and glitches that I ran into during my last purchase. Most of the functionality was fine, but during the checkout processes, it took three tries to complete the transaction because an “item couldn’t be shipped to the country selected” (the US)- this happened twice, and then after clearing that up, I try to complete the transaction and now I’m told that one of my items is no longer available. That should have been addressed three steps ago. Okay, fine, try again, go to complete my transaction for the third time and the total jumped up $10. Turns out, it takes some time for tax to be added... This was more irritating because while I browsed products, when selecting an item of interest, an error would display telling me that no information could be found for that item. Huh? I love AEO and will continue to be a customer, but please fix the app. It’s not the end of the world, but it is frustrating.
  • Can’t login or see cart. Nov 18, 2019

    By bryyyhgkfddjjd
    I have never had any problems with the app and I absolutely love it and I buy stuff alllll the time, but I am quite frustrated with it right now. It has not let me sign in for WEEKS now. I’ve emailed customer service and no response. I can’t look at my saved, my cart, or my points. I’ve re-downloaded the app and even tried going on through my computer and still nothing. I gave up and just started putting things in my cart in the app (still not signed in) and I put at least 200 bucks worth of stuff in my cart and the icon says I have items in my cart, but when I open it tells me it’s empty and won’t let me see anything. It also won’t let me check out at all, signed in or not! AE is my absolute favorite brand and I’d like to keep it that way, but this is beyond frustrating. I understand that apps have bugs and problems happen but it’s been weeks and I have look online and there are other complaints like mine and AE has not publicly said anything or responded to me.
  • Good App for Smart Shopping Jan 1, 2018

    By Apwhite51
    I am big fan of shopping! I also love AEO due to their very comfortable, casual yet stylish clothing. However I’m not a fan of crowded malls, and stressful parking situations. Since AEO is my first stop for anything trending, as well as jeggings, leggings, and wardrobe basics, the app allows for convenient and easy to navigate online browsing including hard to find items that are sold out in stores. Some other great customer centered features are the rewards coupons that allow you the ease of applying them upon checkout. I also love the no fuss returns process. The AEO smartphone animated stickers are also super cute. Nowadays, it’s just more efficient and smart to shop online first before physically going to a store. Online shopping apps at our favorite stores allow us to see what’s in stock, reserve items, and find deals online we wouldn’t normally find in stores. This app has all the things I love about shopping! (Except when something I really like is out of stock!! :-()
  • Sep 6, 2021

    By Autumn Warning
    It didn't load my rewards account after I put in a different card and I couldn't remember my number then I went out and back in and it was there
  • Sep 3, 2021

    By Mardi Lea
    Up until the most recent update, it worked great. Now I go to check out and it just flashes over and over, restarted the app restarted my phone I guess I'll try uninstalling and reinstalling .
  • Aug 31, 2021

    By Debbie Schulz-peterson
    Not working since last update. The app won't even open anymore. I've uninstalled and reinstalled and it's still frozen. Never gets beyond the logos.
  • Sep 6, 2021

    By Betsy Dornbusch
    Clothes are nice but this app sucks. It follows no basic pattern like every other app out there. It's hard to find what you are looking for and there are no categories. I don't want to look through 45 leggings when I'm looking for a skirt! Seriously AE, don't be "clever" with your layout. It's just annoying and keeps me from buying.
  • Sep 10, 2021

    By April Alvarez
    Had several issues with the country code for some reason. It's the U.S. It's not that difficult. I had to use PayPal to get my order in.
  • Sep 8, 2021

    By Kendra Rausch
    Wow used this app for less than 5 minutes and will be deleting it. Had to constantly back out of the check out because it was freezing.
  • App never works properly Nov 30, 2019

    By ChrisCMitchell
    I try to pay and order, and it always an issue!!! Literally this is the third to forth time I have placed and order since October 16, that something has not worked properly when I’m trying to pay. (It’s not November 29). I am so annoyed! The majority of what I’m ordering is for my teens. If they didn’t love your products, and fit them so well I would not make further purchases. I don’t have the time to drive to the store. Online ordering is how I get things done, I have a family of 6. Please make it easier for me to sign in during purchase. I am also further annoyed as I am signed up for rewards. All four times I have tried to make purchases this way, I literally have had everything in my cart on the app, and have been signed in. I checkout and I am told to sign in again after confirming my order; I am signed in though so what is going on here?!?!?! Ae/Aerie you need to get your app in better working order as I KNOW I cannot be the only one having this issue and I gaurentee most are just ordering elsewhere, and your loosing out on a lot of sales and $$$!!!
  • Aug 6, 2021

    By Elyssa Clare
    I like most things about this app. My problem is with the fact that aerie already has my address saved and kept asking for a county code to check out. Ended up deleting and re-adding it several times. It finally worked. Super buggy. Aerie is lucky that I needed new panties and love theirs, otherwise I would have given up the sale and shopped else where.
  • App Aug 9, 2020

    By youngshoe1972
    I have been trying to place an order for over an hour on the app. Every time I tried to log in it would say invalid password so I would choose the “forgot password” option. Upon following the directions to reset password it would say that the new password must contain at least one number and one letter( which I had) and I would try again to then have it say the link was expired. I would request another link. When I would check my email not only would there be another reset password email but also an email that said I changed info on my account. I even tried to ask for help through live chat 3 different times in which the only thing they did was send me another link which repeated the same results. I finally just ordered it as though I was a guest but I know that I have rewards to use and couldn’t use them!!! So frustrating!!! Stop worry so much about what organizations you are supporting and worry more about your customer service online!
  • Aug 7, 2021

    By Amanda Nix
    It's OK. Has a lot of issues and tends to glitch alot when trying to load pages and items. It's not my phone or internet, I've used this app multiple times and have had the same issues... I won't be using it to order in the future.
  • Technical bugs and shipping could improve a lot Nov 6, 2017

    By genevieve308
    I love using the app and I find it extremely convenient. For some reason when you are in an item page you can add said item to your cart, only to have to remove it when paying because it is out of stock. There are other technical glitches such as automatically signing me out, removing promo codes, glitching out etc. As far as shipping goes, I have received the wrong item twice now with two different orders and have also noticed that the price values on my receipts are wonky. There may be something I don't understand but sometimes on the packing slips the purchase price and the return values are different. Sometimes the return value is more than the price paid and sometimes it is less than the price paid. I do have to give credit where credit is due though, the customer service and willingness to correct any mistakes is wonderful.

No reviews available

  • img Expert
    1. A seamless shopping experience even on the go! AE & Aerie deliver your favorite jeans, shoes, accessories, bras, undies, sleepwear and more
    2. Snap & Scan feature uses your phone's camera to show you AEO styles similar to anything you see & love - just snap a picture of it
    3. Rapid checkout process complete with an option to enter credit cards with your camera instead of having to type the numbers

    Reviewed by Kaylin on November 16, 2018

  • American eagle jeans are great.! Apr 16, 2020

    By Sokona bagayogo
    My personal connection to this product is that I really like their jeans and The thing that caused me to use American Eagle jeans is once I saw my friend wearing it and it looked really nice on her and I really liked the style of the jeans so I asked her where she got it from and she said American Eagle. I am credible of this product because I have had experience with it and know lots of things about it. I’ve used this product for about a few months…! I recommend this product to others because I feel like others will like different styles of jeans they have, it might not be the ones that I like but it could be. The best part of this product is that they have lots of sales so even though their pricing might be unfair or a lot of money, they have many sales. This product is amazing. I feel like many people will love it and it will make you feel amazing. Type of people that would like this product are people who are into fashion a lot or just want the best looking jeans. They will want to try this product out. The characteristics they will have are fierce, ambitious and caring. If somebody likes to do some active activities YOU CAN in these jeans they are very comfortable and stretchy. The negative about this product is that they might not have your size always and it might take long to restock it.
  • This app is amazing but I have some suggestions (: Jun 18, 2018

    By Josie_meeks
    Everything about this app makes it easy to shop and order things online. It works smoothly. I’m on it a lot! The one thing I wish I could do is organize my likes/favorite clothing. It’s difficult to find a certain shirt or whatever because I may have liked it a long time ago and have to scroll all the way down. It’s just hard to find and is sometimes faster to just go look. For it on the regular page. I also hate how when you’re in your likes and you press on a piece of clothing then go back it takes you all the way back to the top of the page! I also think another great thing to have is a notification when one of your likes/favorites go on sale!! I would absolutely love this. One last thing, I wish you could save the size of a likes/favorite piece of clothing. I’ll sometimes try it on it store and decide that I’ll wait till it goes on sale or order some online only clothing with it for a better deal and I don’t always remember the size I tried on! It would make it easier to save a size also. Overall great app, but I think these things could make it even better
  • Sep 6, 2021

    By Cathy Preciado
    I love this website for shopping,, especially jeans! Love that you can return anything that doesn't fit when online ordering. This app is a 5 start for me!
  • Great!! Jun 25, 2018

    By awesome/suggestions
    I love the app! You can find more stuff and higher sizes in everything, Jeans, shirts, shorts. then you have more in clearance section that you wouldn’t find in Store like accessories. The app is easy to use, you can add to bag or put in favorites to save later. The size charts are easy to use, as long as you’ve bought or wore AE before. If not you will prob def get wrong size. Cause I wore a 10-12 in jeans but in AE I was in a 6. And this was before the new flex stuff came out. But when it comes to bras & undies they are true to the size chart. The app u can choose to save your info if you have an account so if I’m signed in (even with my finger print) when I place a order I hit order button, put any promotional codes I have (if any) then hit submit & your done. Only issue I have is I wish you could use more than one card to pay. Like if u only had so much $ on one card & some on other & u wanted to use both to pay for it, like split the payment. You can use your card & a gift card like that but not a different reg credit card.
  • Can’t login or see cart. Nov 18, 2019

    By bryyyhgkfddjjd
    I have never had any problems with the app and I absolutely love it and I buy stuff alllll the time, but I am quite frustrated with it right now. It has not let me sign in for WEEKS now. I’ve emailed customer service and no response. I can’t look at my saved, my cart, or my points. I’ve re-downloaded the app and even tried going on through my computer and still nothing. I gave up and just started putting things in my cart in the app (still not signed in) and I put at least 200 bucks worth of stuff in my cart and the icon says I have items in my cart, but when I open it tells me it’s empty and won’t let me see anything. It also won’t let me check out at all, signed in or not! AE is my absolute favorite brand and I’d like to keep it that way, but this is beyond frustrating. I understand that apps have bugs and problems happen but it’s been weeks and I have look online and there are other complaints like mine and AE has not publicly said anything or responded to me.
  • Good App for Smart Shopping Jan 1, 2018

    By Apwhite51
    I am big fan of shopping! I also love AEO due to their very comfortable, casual yet stylish clothing. However I’m not a fan of crowded malls, and stressful parking situations. Since AEO is my first stop for anything trending, as well as jeggings, leggings, and wardrobe basics, the app allows for convenient and easy to navigate online browsing including hard to find items that are sold out in stores. Some other great customer centered features are the rewards coupons that allow you the ease of applying them upon checkout. I also love the no fuss returns process. The AEO smartphone animated stickers are also super cute. Nowadays, it’s just more efficient and smart to shop online first before physically going to a store. Online shopping apps at our favorite stores allow us to see what’s in stock, reserve items, and find deals online we wouldn’t normally find in stores. This app has all the things I love about shopping! (Except when something I really like is out of stock!! :-()
  • I love American Eagle Jan 24, 2018

    By Jtaacneyna Bryant
    I have been wearing Hollister, Aeropostale, Express and Abercrombie most of my life. Well I was shopping with my stepson this summer and he said the way you like Hollister you’ll love American Eagle. Now the week before this Hollister had just had a $25 Jean sale and I bought 9 pairs!!! Needless to say, after I tried on a pair of American Eagle jeans I realized he was correct. Now I have seven pair of pants just sitting with tags on them because nothing compares in comfortability to American Eagle jeans. American Eagle is my new favorite store, and my hubbys too. We haven’t shopped anywhere else since, especially for jeans. Ordering online is easy and every store I’ve been in I’ve had good customer service. I am completely happy with my purchases, and with my app. The only thing I can say is for some reason we can’t save favorites, they just disappear over and over. If I could fix that it’d be perfect.
  • Sep 10, 2021

    By Chase Coble
    Great customer service and great quality Jean's. The app is the way to go!(you get discounts on the app)
  • Mostly Love It but... Nov 29, 2017

    By Hyperhamster101
    I love how this app lets me instantly access my AEO reward points and by having my favorites all picked out on the app, whenever I enter an AEO or aerie store, I don’t feel as overwhelmed as I used to be because I already have ideas of what I want and I know the sales/deals. WITH THAT BEING SAID THOUGH, I have 1 pet peeve about this app: when I’m on the favorites tab, after scrolling down that page and then tapping on a specific item that I’ve favorited, and then returning to the favorites page in general, rather than going back to where I left off scrolling, it goes back to the top of the favorites page everytime. It gets super annoying after a while, especially when you’re deep down in you’re favorites page looking at old items you favorited a long time ago.
  • Aug 25, 2021

    By Becky Fleck
    Easy to use, can scan items in store to compare prices or save to your favorites.
  • Sep 9, 2021

    By Brandon
    The App allows me to Create an account. The mobile website has bugs it doesn't let me create one & when I zoom in on an item I can't get out of it. The App IS ALOT BETTER. The app still have maintenance issues so I give them 4 stars.
  • Sep 6, 2021

    By Autumn Warning
    It didn't load my rewards account after I put in a different card and I couldn't remember my number then I went out and back in and it was there
  • Sep 10, 2021

    By Ashley Ash
    Little issue scrolling down other than that it was easy to use .
  • AE long time loyal customer Mar 23, 2019

    By FordFamily4
    I am please to say that, so far, the amazing quality that you had many years ago when I shopped for me is still there in all that we have bought our teen boys so far! You have also keep up trends and classics like shorts, flannels, and jeans. Our guys like the joggers and sweatshirts (both performance and comfy cotton), thank you because that’s not easily accomplished with them! The men’s jeans are THE BEST in style and comfort and it’s easy to find the sizes they need either in store or online. They also love the chinos (khakis) too! I gave 4 out of 5 because I would love to see something that I could “click on” that says “Please notify me when this item is back in stock”. I was shopping online because I did have time to run to the store that day, so I only purchased ONE pair of the “longer length khaki” shorts. We had 30” waist but newest, best fitting jeans are 32” ...SO I ordered a charcoal/dark gray color (he didn’t have) in 31” waist and they’re perfect fit! (Passed the 30” waist khaki shirt down to our younger son.) NOW The “light grey” are out of stock and it’s the beginning of the season. I’m going to HOPE that you get MORE in stock and I check back in time. I think the AE app works well. Thank you! Sincerely, Long time loyal customer
  • Jul 19, 2021

    By Nuddy Bud
    The app is very easy to use but, it's not 5 because when you go to check out and you don't have a card saved it won't let you register it. You have to go to the settings manually and save it that way for a smooth purchase otherwise everything else is a 10/10 :)
  • Love AE, but app needs some updates Mar 11, 2019

    By BP Jammer
    I love AE, but the app could use some updates. First, when you go to your Favorites, click to view an item you have saved, then go back to your Favorites list—it kicks you back up at the top. This is a big UX error and it’s annoying when I’m trying to decide what to buy (it actually dissuades me because I spend a lot of time trying to find where in my Favorites list I was at). Another thing: I don’t love the notifications/messages. They usually mirror what sales are featured on the home screen so it seems repetitive and it’s annoying to have to select through the messages to get rid of notifications. As a front end designer and art director, I really notice things that dissuade me from using an app. If these things were fixed, I would give AE a 5 star!
  • Update faster Aug 17, 2018

    By liang1001
    I LOVE American Eagle! It’s the only place I buy jeans now. They’re such great quality and look great too! The only problem with the app and website is that it doesn’t update when jeans aren’t available fast enough. I was looking for new jeans for school and it said they had my size. I put them in my bag and went to checkout. After putting my credit card info and shipping address it said it no longer had my size. So I thought someone must have just been a little quicker at clicking the mouse then I was. But then I looked at other jeans that I like. Same thing happened. It happened with two other pairs of jeans! Otherwise for the lack of quicker update I love American Eagle and their large and cute variety of styles and looks.
  • Would like to see improvements Mar 6, 2018

    By HappyTogethers
    I love having access to everything in one spot (ie: shopping and my AE card), but I get a lot of loading errors. Sometimes items just won’t load the details or an error will occur when trying to update an item’s size that’s already in my cart. I’ve also put items in my cart and upon checkout received a message stating that the item is not available in my country. I would like to only see items that I can actually order. I also wish that completely out of stock items would not be visible in the feed. I think some simple improvements and bug fixes would make this app one of my favorites! I foresee it improving over time.
  • Almost Perfect Nov 14, 2017

    By Emilyeeee_
    Super easy to shop!! Easy to favorite things and then add them to your cart from your favorites tab, easy to change size/colors of items already in cart, card and shipping info saved when you log in and you can log in w finger print and then not have to worry about the security of your card when logged out. Only downsides are that it can be glitchy every once in a while like freeze out of no where or randomly just close out of the app, idk if they fixed it bc it hasn’t happened to me in the last month at least... and they don’t have a “best selling” filter to sort items when shopping so I wish they’d add that.
  • Love it mostly. A few flaws Jan 11, 2018

    By GLucciano
    I order from this app all the time. As far as ordering and receiving items etc it's flawless which is most important to me. What I think could be better is being able to review items from the app itself and not just the website. Also after I've ordered my items, I like to view what I've ordered. Under recent orders they should allow u to access what you've purchased by touching the photo instead of having to search for the item again. (Which u may not find.) Also I have to sign in several times during each session which shouldn't be the case. Small things mainly. Overall I love the app.
  • Annoying Glitches/AE app for iPad/ Shop Runner for app Jan 28, 2020

    By LoyalButLosingPatience
    Ever since the update to the website (which caused the inoperability of the website for several weeks) there are noticeably many glitches that need to be fixed. The update resulted in my older order history to be wiped. I can’t understand why AE would think that would be okay and that customers wouldn’t notice. I can no longer look up my historical orders, which has been frustrating and all my points were lost/wiped as a result! Please bring back order histories. Also, the app doesn’t retrieve my order details for ALL my orders when using the app, does for some but not all (appears to retrieve on the website though). Also, I noticed the deadline on pricing for sale items for west coast customers are disregarded, really frustrating when you think you’re getting the sale price but then, bait and switch. It appears the algorithm doesn’t factor in Pacific time zone customers. Also, it would be helpful if there was an app for iPad users. Annoying that there isn’t one yet and we are in the year 2020 now. Additionally, it would be extremely helpful if there was an interface to login to Shop runner from the app! I’m a loyal AEO and AE customer but these issues and my wish list are long overdue and my patience is wearing thin. Thanks for reviewing and considering my request for updates and fixes.
  • What Did You Do To The App??? Mar 4, 2018

    By Aytrot
    Let me begin by saying that my rating has NOTHING to do with AEO, the quality, or selection of their clothes! I’ve been a customer for years and have shopped via app on countless occasions. I recently updated my app and I am less-than-thrilled with the bugs and glitches that I ran into during my last purchase. Most of the functionality was fine, but during the checkout processes, it took three tries to complete the transaction because an “item couldn’t be shipped to the country selected” (the US)- this happened twice, and then after clearing that up, I try to complete the transaction and now I’m told that one of my items is no longer available. That should have been addressed three steps ago. Okay, fine, try again, go to complete my transaction for the third time and the total jumped up $10. Turns out, it takes some time for tax to be added... This was more irritating because while I browsed products, when selecting an item of interest, an error would display telling me that no information could be found for that item. Huh? I love AEO and will continue to be a customer, but please fix the app. It’s not the end of the world, but it is frustrating.
  • Could use some small tech improvements Oct 19, 2017

    By Janet852794
    It's not very responsive, you have to wait til it's ready to tap something like your cart or it won't get it. Find myself waiting a lot in the app. Also wish pressing the X in the search bar didn't exit the search bar, and you could swipe right to go back instead of reaching for the back arrow. And it would be great if you could start zooming in on a pic without having to click into it first, like in other apps where the zoom counts as the click, takes out an extra step and extra time, and makes it that much more integrative and easy to use. What really annoys me is how your favorites page refreshes every time you click on something, and then takes even more time to load back to where you were. Oh, and of course as everyone says, the inevitable crash. Overall the app has some useless time-consuming qualities and renders me impatient at times, but I look forward to using it with improvements.
  • Purchase through website Feb 4, 2020

    By Elton053014!
    The app does what it needs to do. It’s convenient, quick and easy to use. But with that comes things that you miss that you not noticed. I recently made a purchased and was impatient so I did two day shipping. After getting my receipt confirmation, I noticed how on the shipping part, it said shoprunner two day shipping. I never knew they were part of the program. I have been buying jeans through this app, paid for shipping a couple times, others been free, but missing out on free two day shipping on a program that I’m part off. The option to sign in for shoprunner is of course available when I buy through the browser but not the app and that’s a problem. Easy to browse through app but won’t make purchases through it until they put that ability on there...
  • Trouble linking to existing rewards acct Nov 6, 2017

    By LydiaKD
    There was no way to immediately link our existing rewards account for use on this app. Had to trust their customer service email reply indicating new account would be merged with previous existing rewards account. The link “Already have a rewards account?” was not active so therefore went nowhere. Also, had trouble adjusting order by swapping out conflicting promo codes. Acceptance of one seems to lock that one in excluding the opposing promo which might have been better. Neither was it readily apparent how to add to the order to exceed the free shipping threshold through something like a “back to shopping” link, although I guess we eventually navigated our way around that somehow. Products are always top-notch but APP & website could use improvement.
  • Crashes Jun 23, 2020

    By 1,000'th review!!!
    I’ve had this app for years and one issue i’ve noticed is that oftentimes when I go to view a product the app will suddenly close. I used to ignore it because I thought that they would eventually fix the issue, but recently it’s been getting a lot worse. This app updates a lot and they seem to be always fixing bugs but they’ve never fixed this particularly annoying one in all the years I’ve used it. The app is great (despite the issues I’ve run into from time to time) and is MUCH better than the website, but whenever it crashes I normally just go to another app and end up not buying anything, which seems counter productive for a shopping app. If you like AE, yes, get the app, but don’t be surprised when it bugs out sometimes.
  • Great for browsing but wouldn’t recommend it for buying.. Mar 22, 2018

    By Jaykrause
    American Eagle is the main place I shop. I order more items online than I buy in store. Unfortunately this app is glitchy. Often times I’ll have items in my cart, I’ll go to check out, put in my card information and address and it will say an item is no longer available even though it shows it is available when you search the item. Even worse, it sometimes says the item is not able to ship to your country. I live in the United States so I don’t think this is the right issue or error. However, this app is great for checking your order status or profile status. I like to browse on the app but buy online. The app does have great promotions such as 25% if you use the app.
  • When it works it’s great Jun 23, 2020

    By Rhy----BREad
    This app is easy to use for shopping, rewards, and tracking orders and generally without problems but I updated today and now I can’t really use it anymore. It says there’s a problem when I try to login and so I can’t track my order or shop using it because it doesn’t save my favorited items or the items in my bag without my account. It’s strange because it still says ‘Hi, My Name’ when I click my AEO but it needs my password to view anything as if I’m not logged in? It’s really weird and frustrating, but otherwise it hasn’t had many problems and I’ve had it for years now. It had an issue with crashing before but that’s seemed to be fixed now. When the app is running smoothly it’s a great design, though.
  • Lots of bugs in this app version Jun 13, 2019

    By AnnOrange
    I used the app because there was a promo for it, but it’s buggy! Every time I added an item it stated the item to be ‘FREE’, what?! But when I check the item in my cart it wasn’t. Also I tried to add an item and it would state ‘added’ but when i checked my cart it wasn’t there. After multiples attempts I switched to web view and I saw the item I was trying to add was actually out of stock. I’m surprised the app was released with issues like this, very frustrating but two stars because I really love the store and I still got a coupon after placing my order. Hoping next release will be better but Id stick to web or shopping in store till a fix is in place.
  • Eh Aug 14, 2018

    By JG1046
    Much better than it used to be but still not that great. I haven’t used it for maybe a year or two because I had an awful experience with an order that I tried to place on it before, but now that the closest aerie to me is about 2 hours away, I’m finding myself having to order online and thought I would take advantage of the 25% discount that they’re offering in the app. I was having a lot of trouble with things loading and I definitely can’t recommend using it if you don’t have access to WiFi. Sometimes I couldn’t even get the app to start up. I like the features and ordering was easy once I waited a good while to see pictures of what I wanted to order.
  • Sep 3, 2021

    By Mardi Lea
    Up until the most recent update, it worked great. Now I go to check out and it just flashes over and over, restarted the app restarted my phone I guess I'll try uninstalling and reinstalling .
  • Sep 10, 2021

    By April Alvarez
    Had several issues with the country code for some reason. It's the U.S. It's not that difficult. I had to use PayPal to get my order in.
  • Sep 8, 2021

    By Kendra Rausch
    Wow used this app for less than 5 minutes and will be deleting it. Had to constantly back out of the check out because it was freezing.
  • Aug 6, 2021

    By Elyssa Clare
    I like most things about this app. My problem is with the fact that aerie already has my address saved and kept asking for a county code to check out. Ended up deleting and re-adding it several times. It finally worked. Super buggy. Aerie is lucky that I needed new panties and love theirs, otherwise I would have given up the sale and shopped else where.
  • App Aug 9, 2020

    By youngshoe1972
    I have been trying to place an order for over an hour on the app. Every time I tried to log in it would say invalid password so I would choose the “forgot password” option. Upon following the directions to reset password it would say that the new password must contain at least one number and one letter( which I had) and I would try again to then have it say the link was expired. I would request another link. When I would check my email not only would there be another reset password email but also an email that said I changed info on my account. I even tried to ask for help through live chat 3 different times in which the only thing they did was send me another link which repeated the same results. I finally just ordered it as though I was a guest but I know that I have rewards to use and couldn’t use them!!! So frustrating!!! Stop worry so much about what organizations you are supporting and worry more about your customer service online!
  • Aug 7, 2021

    By Amanda Nix
    It's OK. Has a lot of issues and tends to glitch alot when trying to load pages and items. It's not my phone or internet, I've used this app multiple times and have had the same issues... I won't be using it to order in the future.
  • Technical bugs and shipping could improve a lot Nov 6, 2017

    By genevieve308
    I love using the app and I find it extremely convenient. For some reason when you are in an item page you can add said item to your cart, only to have to remove it when paying because it is out of stock. There are other technical glitches such as automatically signing me out, removing promo codes, glitching out etc. As far as shipping goes, I have received the wrong item twice now with two different orders and have also noticed that the price values on my receipts are wonky. There may be something I don't understand but sometimes on the packing slips the purchase price and the return values are different. Sometimes the return value is more than the price paid and sometimes it is less than the price paid. I do have to give credit where credit is due though, the customer service and willingness to correct any mistakes is wonderful.
  • Just need to fix one thing Apr 4, 2018

    By Rncabrera14
    I really like the jeans and they have really nice cute clothes and love the deals they have online on their app but I hate that an item sometimes shows up as available and when I go to purchase it no longer is but it still shows as available when I go back to look at the item. I don’t know it it’s a cliche or if the items are not updated fast enough but it has happened a few times already and sometimes even after I have placed the order and everything they will send me a notification days later saying the item isn’t in stock anymore. Just a little annoying since I get excited for nothing sometimes. I hope they can fix this and update their in stock items better. Only problem with the app.
  • Nothing Left. Oct 6, 2020

    By disappointment :/
    I love American Eagle’s clothes, especially the app because it is very functional, especially since a lot of people are ordering online because of Covid. But, everytime I go on there, everything is gone. Especially all of the bigger items, I believe more than 60% of the items on the store are all sold out. It’s quite disappointing because there are items I would love to purchase, but they are never restocked and are always gone. I don’t even waste my time anymore shopping here because either the items that are not gone are way too overpriced and that is the reason why they are not sold, or there is nothing left so there is no reason why to shop. Bummer
  • AEO connected always malfunctions Apr 10, 2019

    By Alexa Rose
    There is always some kind of difficulty with the rewards. I miss when it was old school on the card because there were never glitches with the points. Rewards take MONTHS to show up, and that's if your point balance is even reflected correctly. They are, yet again, having technical difficulty with the points so it's showing I have 50 points instead of over 3000. This is why I used the app, because it used to make it easy to see and use your points and rewards. Lately, it's been basically pointless, though. So I have to wait until the things I want are sold out before my rewards show up.
  • Aug 31, 2021

    By Debbie Schulz-peterson
    Not working since last update. The app won't even open anymore. I've uninstalled and reinstalled and it's still frozen. Never gets beyond the logos.
  • Sep 6, 2021

    By Betsy Dornbusch
    Clothes are nice but this app sucks. It follows no basic pattern like every other app out there. It's hard to find what you are looking for and there are no categories. I don't want to look through 45 leggings when I'm looking for a skirt! Seriously AE, don't be "clever" with your layout. It's just annoying and keeps me from buying.
  • App never works properly Nov 30, 2019

    By ChrisCMitchell
    I try to pay and order, and it always an issue!!! Literally this is the third to forth time I have placed and order since October 16, that something has not worked properly when I’m trying to pay. (It’s not November 29). I am so annoyed! The majority of what I’m ordering is for my teens. If they didn’t love your products, and fit them so well I would not make further purchases. I don’t have the time to drive to the store. Online ordering is how I get things done, I have a family of 6. Please make it easier for me to sign in during purchase. I am also further annoyed as I am signed up for rewards. All four times I have tried to make purchases this way, I literally have had everything in my cart on the app, and have been signed in. I checkout and I am told to sign in again after confirming my order; I am signed in though so what is going on here?!?!?! Ae/Aerie you need to get your app in better working order as I KNOW I cannot be the only one having this issue and I gaurentee most are just ordering elsewhere, and your loosing out on a lot of sales and $$$!!!
  • Latest Update is Awful Jun 3, 2019

    By alismundi
    This app has always been easy to use and well organized, until the latest update which I had to install yesterday in order to use the app. Like others have said, my favorites have been disorganized or removed, and stuff I had previously removed myself ages ago are somehow back in my favorites. Also, a lot of products that had pictures of the models as the main image are also gone? Now you have to click the item and scroll through the images to see the model images. Makes it a little less convenient to quickly scroll and browse and see how the products look on a person. App performance is also slow which makes it hard to navigate. Overall, the update needs a lot of work and I hope AE can go back to how well the app used to perform. Updates are great, but just as long as they work!
  • Extremely hit or miss. Mostly miss. Mar 11, 2019

    By justjosh118
    The app is really glitchy. At least for me. Shopping cart doesn’t refresh like it should. When I logged in it was blank. Then after adding some things it refreshed and added a bunch of stuff that was in my cart from another day so I had to sort through it cause I had 2 of a bunch of things since it was showing blank when I logged in. Also placing an order seems almost impossible. Clicked place order at least five times. Every time it bounces back to the payment screen. Trying to use my AE card like usual which is saved to my account. Just kept saying either “an error has occurred” or “we couldn’t verify some of your payment information”. Finally gave up and used a different credit card. Would rate 0 stars if I could.
  • New jeans Nov 2, 2019

    By Sad about new jeans :(
    I will start by saying I have probably bought over 50 pair of jeans from AE. I work in these jeans and am very active. The jeans in the past would last around 6 months before they would eventually get holes in the knees which was more than acceptable. I do not like the stretch fit jeans so I am stuck ordering online now for classic bootcut jeans. My last order was 4 pair of jeans was probably 2 months ago. One pair, the first time I wore them formed a hole at the top left corner of the back right pocket so I ordered another new pair. Now all of these jeans have had the same issue in the same place. This has never happened before in doing the same job for the last 15 years. Something happened with the quality or a fluke defect in all of the jeans that I received.
  • Awful Apr 25, 2019

    By rach1254
    I have Downloaded this app three times in the past month trying to get it to work. When I sign in to my rewards it shows I have zero, even after contacting customer service and dealing with them for a week it still will not show my rewards. Then it just froze, it wouldn’t let me click anything even after force closing and restarting. So I deleted it and reinstalled. It worked for about a week after the reinstall then the same issues. I had to delete it again. I have an iPhone XS that is up to date so I’m not sure why it won’t work. Customer service was pretty much useless and gave me 4 different reasons why, none of which were the issue, and never ever resolved anything. They just stopped responding. Waste of my time.
  • Unhappy Customer Apr 22, 2020

    By meowzer8me
    I dislike online shopping. I know that things are very hard with the current pandemic. I also know that shipping times are much longer. I don’t have a job right now and I spent the money I got from my birthday for some new clothes from aerie because I love the brand. I ordered my items on April 16th AMAs recieved an email that my order had been delayed WHICH IS UNDERSTANDABLE. The part that was extremely disappointing was when I got on the app to check the order one of my items was out of stock and it was prompting me to find something else and repurchase. I was confused so I reached out and couldn’t get ahold of anyone concerning the order. If I had known this would be so difficult I would have shopped elsewhere.
  • The Worst Online Shopping Experience I’ve ever had Dec 2, 2020

    By Donapa02
    If I could give zero stars I would. The worst online shopping experience I’ve ever had. The system kept glitching and messing up my billing and shipping address- therefore canceling my order. I spent 2 hours trying to call support to see if anyone could just manually place the order for me (they were Christmas presents and needed to rush order). No one even attempted to help me and one woman even demanded to know why I had a different shipping than billing address? The others just said they couldn’t do anything and put me on hold for 30 mins till the line dropped. I have never written a review before but these people and this website were so awful I had to.
  • Promo codes/available sizes Feb 16, 2019

    By RevaLynnJoyce
    I have a birthday coupon for 15% off that will not apply to my order. Every time I get a coupon from American Eagle I am unable to get it to work. I have to end up going to the store which usually doesn’t have what I want. It’s a lose lose situation for me. As for sizes available, I can get what I want into the basket, once I go to pay, I am given a notice that my items are all out of stock. How does that even happen? There must be a high demand for jeans and leggings at the same exact time I am purchasing mine. I don’t know... I love American Eagle but to have the stores be so limited in what they carry to always having issues on the app or website, it’s discouraging. Makes shopping not so fun!

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