Facebook_pixel
ADT Pulse ®

ADT Pulse ®

ADT LLC

Make your system smarter. Keep what matters safer.

4.8 Ratings 786K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    If you have an elderly person in your family who’s sick and god forbid something happens to them, every second counts. Besides checking via cameras, ADT Pulse allows you to quickly call for medical help so you can help your loved ones even when away from home.
    img by JOKER
    2 years ago
  • 09/27 UPDATE - Completely useless Sep 30, 2017

    By zorabies
    UPDATE: the update that ADT recently pushed has been like night and day. I have had close to 100% consistency on using the app (either through wifi or cell service). I'm SO extremely grateful they made the adjustment that I'm sure many people desperately needed. I'm giving 4 stars because I still have issues with the actual system, but the app has been great so far! If I had known of the inadequacy of this app while subscribing to their service, I would have gone with a different provider. This app will freeze my phone constantly, regardless of if it actually connects to my system or not. It almost never works, which have caused me to set off my alarm many times just trying to enter my house. I have spent countless hours sitting in front of my house, either trying to get in, or trying to set my system to leave. Absolutely ridiculous, useless and frustrating, to say the least. Do yourself a favor and find an alternative, or wait for them to fix this stupid remote access.
  • The life of our family at home being on film Sep 28, 2019

    By Neef222
    I am great-full in so many ways for ADTs’ camera’s being available for us, as they are for my husband and I, right here in Scarsdale. As a mom, always on the move, busy doing something for my kids and the husssband, it gets pretty tuff to have eyes on our three kids, ALL the time. As always, I’m preoccupied with my day to day duties/chores and I can’t avoid the thought cross my mind that maybe I need to run down and check on them. Once upon a time, in the middle of something I’d been tryna finish for a couple days now and getting in the groove, would have to stop, only to be interrupted by a nervous/worrisome thought bout the kids, since, of course they were in the storage/playroom, adjacent the garage and of course I was on third floor, evidently put off once again what I was tryna finish. But no more putting off. Thanks to ADT, those fearful thoughts are not there and for that I will always be forever great full. So after all that being said I can’t expect perfect. However if I had the ability to actually control the movement on each camera and pin point what I’m looking at/for, wooooo weeee, now that’s when I’d say we’d be talking serious business. But, ummm, who am I to say something’s not perfect? Lord knows I’m not. But who is? Right? ADT - you guys rock!!! Thanks a mill!!!!!! Hanife
  • Used to love it... update is broken Oct 20, 2017

    By JR19822000
    This app sold me on ADT. The ability to arm/disarm on the go was worth the upcharge. The last app had some issues on my wife's phone (6splus) but mine worked perfectly (7plus). The new one didn't want to connect yesterday after I downloaded it... not a huge deal.. thought it was maintenance..... connected this morning and looked promising for the new layout... closed it... ever since it won't load. Gets to the splash screen and crashes shortly after. I'm giving them a few hours until we leave for the grocery store and if it's not working I'm demanding a refund for the app fee Update: They've updated the app several times since I put this review in.... app is still broken. Less than 10% of the time I need to use it I can. I've tried all of their steps to fix it. Signing in using my password rather than my thumbprint has helped some, but sometimes the app fails to load completely. I've been back and fourth with their customer service several times and they refuse to offer me any credit and only one has offered to remove the charges for the app but that also would take away the access through the website as well. Someone at apple needs to take this piece of garbage down.
  • Finally solid; the app, but not Pulse Nov 13, 2018

    By Tburgueso
    It's been quite a while since I last submitted a review of this app, and in that time it's changed from an exercise in frustration to a tool which I can just use without having to think about it. There is a significant weakness in the Pulse architecture as a whole, however. There is no way to use Pulse with a partitioned system, except for P1. The implications of that bad choice include my not being able to see sensors or events in the partition which protects my shop and garage, 200 feet away from my house, and not visible from most areas of the house. Nor is the system capable of sending me texts or emails when there's something I should know about. Nor can sensor events in my outbuilding partition trigger video clip captures, even though I've had ADT install two cameras on that building. Therefore, although this app now works well, the Pulse system lacks functionality which I consider to be fundamental.
  • Jun 2, 2021

    By Latoya Herring
    The app is convenient & helps give us peace of mind when we are away from home. If we forget to arm our alarm system, we can still arm it with the app, without calling ADT. Its also convenient to pull the app up & ensure our system is "armed" and confirm no new activity has occurred.
  • Jun 3, 2021

    By Henry Giror
    Awesome app.. we can see what is going on around our home 24/7 even though we are at work or on vacation.. piece of mind knowing that we have real time security for our most prized possessions and our home..
  • This App is not Working! May 25, 2021

    By Livingston007
    ADT is not addressing this issue. The app no longer connects to keypad. I cannot arm or disarm using app. Now control panel is showing “103 Check LngRng Radio”. Whatever that means! I’ve had ADT at my home this month to update ADT control panel by inserting a “chip” and discovered that my app would not work with control panel. Several more calls and scheduled visits only resulted in temporary fix of problem. Rebooting control panel temporarily resolved problem. Deleting and reinstalling app doesn’t work. I’ve read a number of reviews and this is a chronic problem that has not been dealt with by ADT for years. I’ve read reviews up to 3 years ago regarding this issue prior to pandemic. I’ve been a loyal paying customer for almost 10 years. I’m writing this review because I believe that ADT is better than this. Customer service has been great about trying to help resolve this situation but this is bigger than them. ADT please get your act together. I really want to continue being a loyal paying customer!
  • Monthly Charges, Reliable. App...Not So Much. 🙄 Dec 9, 2017

    By H8 Fakes
    This is the most unreliable app I've ever used. And that's not a good thing since I depend on it's functionality for the security of my home. To make matters worse, I'm paying $60/mo. for this unreliable app. Upon opening the app, the arm/disarm function usually takes literally minutes to connect...even when I'm on my home wifi that usually runs at 180mph. Sometimes it doesn't even connect. So guests have to wait for a long time before I can remotely unlock the door and let them in. Even after it does connect, sometimes pressing the disarm button doesn't actually disarm the alarm. The cameras only work intermittently, and the garage opener fails too frequently to be relied upon as well. I really wish I could get a refund of all my fees and switch to Vivant since their app seems to connect almost instantly every time my friends show it off.
  • So Glad! Sep 9, 2019

    By GATJR
    I was with another alarm company for almost 10 years and in all of that time I was never as happy with that alarm as the one I have now. I have worked with the tech Robert and he was so accommodating and helpful. He was here to please me and he made me feel like I was the only and most important customer he has. His insulation was flawless,neat and very professional. It was getting late but he wasn’t leaving until he had us totally comfortable with our new system. I had a small issue arise and had to call service. Wow I worked for the largest tool manufacture in the world for 40 years and we proudest ourself for customer service. Well ADT does the same thing. I had two different people working on my issue and they stayed with me until it was solved. Again I felt like I was ADT’s most important customer. Thanks guys for showing me some company’s practice what they promise. Gus Trapani
  • 09/27 UPDATE - Completely useless Sep 30, 2017

    By zorabies
    UPDATE: the update that ADT recently pushed has been like night and day. I have had close to 100% consistency on using the app (either through wifi or cell service). I'm SO extremely grateful they made the adjustment that I'm sure many people desperately needed. I'm giving 4 stars because I still have issues with the actual system, but the app has been great so far! If I had known of the inadequacy of this app while subscribing to their service, I would have gone with a different provider. This app will freeze my phone constantly, regardless of if it actually connects to my system or not. It almost never works, which have caused me to set off my alarm many times just trying to enter my house. I have spent countless hours sitting in front of my house, either trying to get in, or trying to set my system to leave. Absolutely ridiculous, useless and frustrating, to say the least. Do yourself a favor and find an alternative, or wait for them to fix this stupid remote access.
  • The life of our family at home being on film Sep 28, 2019

    By Neef222
    I am great-full in so many ways for ADTs’ camera’s being available for us, as they are for my husband and I, right here in Scarsdale. As a mom, always on the move, busy doing something for my kids and the husssband, it gets pretty tuff to have eyes on our three kids, ALL the time. As always, I’m preoccupied with my day to day duties/chores and I can’t avoid the thought cross my mind that maybe I need to run down and check on them. Once upon a time, in the middle of something I’d been tryna finish for a couple days now and getting in the groove, would have to stop, only to be interrupted by a nervous/worrisome thought bout the kids, since, of course they were in the storage/playroom, adjacent the garage and of course I was on third floor, evidently put off once again what I was tryna finish. But no more putting off. Thanks to ADT, those fearful thoughts are not there and for that I will always be forever great full. So after all that being said I can’t expect perfect. However if I had the ability to actually control the movement on each camera and pin point what I’m looking at/for, wooooo weeee, now that’s when I’d say we’d be talking serious business. But, ummm, who am I to say something’s not perfect? Lord knows I’m not. But who is? Right? ADT - you guys rock!!! Thanks a mill!!!!!! Hanife
  • Used to love it... update is broken Oct 20, 2017

    By JR19822000
    This app sold me on ADT. The ability to arm/disarm on the go was worth the upcharge. The last app had some issues on my wife's phone (6splus) but mine worked perfectly (7plus). The new one didn't want to connect yesterday after I downloaded it... not a huge deal.. thought it was maintenance..... connected this morning and looked promising for the new layout... closed it... ever since it won't load. Gets to the splash screen and crashes shortly after. I'm giving them a few hours until we leave for the grocery store and if it's not working I'm demanding a refund for the app fee Update: They've updated the app several times since I put this review in.... app is still broken. Less than 10% of the time I need to use it I can. I've tried all of their steps to fix it. Signing in using my password rather than my thumbprint has helped some, but sometimes the app fails to load completely. I've been back and fourth with their customer service several times and they refuse to offer me any credit and only one has offered to remove the charges for the app but that also would take away the access through the website as well. Someone at apple needs to take this piece of garbage down.
  • Finally solid; the app, but not Pulse Nov 13, 2018

    By Tburgueso
    It's been quite a while since I last submitted a review of this app, and in that time it's changed from an exercise in frustration to a tool which I can just use without having to think about it. There is a significant weakness in the Pulse architecture as a whole, however. There is no way to use Pulse with a partitioned system, except for P1. The implications of that bad choice include my not being able to see sensors or events in the partition which protects my shop and garage, 200 feet away from my house, and not visible from most areas of the house. Nor is the system capable of sending me texts or emails when there's something I should know about. Nor can sensor events in my outbuilding partition trigger video clip captures, even though I've had ADT install two cameras on that building. Therefore, although this app now works well, the Pulse system lacks functionality which I consider to be fundamental.
  • Jun 2, 2021

    By Latoya Herring
    The app is convenient & helps give us peace of mind when we are away from home. If we forget to arm our alarm system, we can still arm it with the app, without calling ADT. Its also convenient to pull the app up & ensure our system is "armed" and confirm no new activity has occurred.
  • Jun 3, 2021

    By Henry Giror
    Awesome app.. we can see what is going on around our home 24/7 even though we are at work or on vacation.. piece of mind knowing that we have real time security for our most prized possessions and our home..
  • This App is not Working! May 25, 2021

    By Livingston007
    ADT is not addressing this issue. The app no longer connects to keypad. I cannot arm or disarm using app. Now control panel is showing “103 Check LngRng Radio”. Whatever that means! I’ve had ADT at my home this month to update ADT control panel by inserting a “chip” and discovered that my app would not work with control panel. Several more calls and scheduled visits only resulted in temporary fix of problem. Rebooting control panel temporarily resolved problem. Deleting and reinstalling app doesn’t work. I’ve read a number of reviews and this is a chronic problem that has not been dealt with by ADT for years. I’ve read reviews up to 3 years ago regarding this issue prior to pandemic. I’ve been a loyal paying customer for almost 10 years. I’m writing this review because I believe that ADT is better than this. Customer service has been great about trying to help resolve this situation but this is bigger than them. ADT please get your act together. I really want to continue being a loyal paying customer!
  • Monthly Charges, Reliable. App...Not So Much. 🙄 Dec 9, 2017

    By H8 Fakes
    This is the most unreliable app I've ever used. And that's not a good thing since I depend on it's functionality for the security of my home. To make matters worse, I'm paying $60/mo. for this unreliable app. Upon opening the app, the arm/disarm function usually takes literally minutes to connect...even when I'm on my home wifi that usually runs at 180mph. Sometimes it doesn't even connect. So guests have to wait for a long time before I can remotely unlock the door and let them in. Even after it does connect, sometimes pressing the disarm button doesn't actually disarm the alarm. The cameras only work intermittently, and the garage opener fails too frequently to be relied upon as well. I really wish I could get a refund of all my fees and switch to Vivant since their app seems to connect almost instantly every time my friends show it off.
  • So Glad! Sep 9, 2019

    By GATJR
    I was with another alarm company for almost 10 years and in all of that time I was never as happy with that alarm as the one I have now. I have worked with the tech Robert and he was so accommodating and helpful. He was here to please me and he made me feel like I was the only and most important customer he has. His insulation was flawless,neat and very professional. It was getting late but he wasn’t leaving until he had us totally comfortable with our new system. I had a small issue arise and had to call service. Wow I worked for the largest tool manufacture in the world for 40 years and we proudest ourself for customer service. Well ADT does the same thing. I had two different people working on my issue and they stayed with me until it was solved. Again I felt like I was ADT’s most important customer. Thanks guys for showing me some company’s practice what they promise. Gus Trapani
  • Jun 5, 2021

    By Telka Johnson
    love being able to view the front of my house from my phone. I just wish Pulse had a better notification. like that it would call your phone when someone rings your bell.
  • May 29, 2021

    By Bill Culp
    Worked flawlessly for years now all of a sudden the last week it wont connect to the internet. Only on my phone. Works fine on my wifes phone. We have the exact same phones. Even uninstalled and reinstalled to no avail. Disappointed
  • May 28, 2021

    By Peggy Smith
    Had a tech come out to resolve the 103 check lngrng radio error message. I was hoping that would solve my issues connecting to my system through the mobile app. Nope. When, or should I say IF it finally connects, I can arm it, but the status continues to show that it isn't armed. Therefore I have to disarm it manually from the control panel. All was working smoothly until the latest software update. Now what?
  • Jun 10, 2021

    By Angel Dejesus
    Use to love the app. But lately every time I hit another camera to view it doesn't change. I would have to go all the way back out. So it takes me longer to view a different camera. I use android not sure if that's the problem but I never had an issue till now.
  • May 28, 2021

    By Lynda Fernandez
    Something is not working properly. Im away from home and I set the alarm before I left , only by passed the front door. I just went into the App and it saids that everything is DISARMED. Ots impossible. I think the APP is not comunicating with system.
  • Don’t use ADT Jun 3, 2020

    By esc3216
    Do not use ADT they lie to you. I was told by my tech that I would have 3 days from complete installation to cancel services with no fees or and money required. However that wasn’t the case. They installed the panel and window sensors. Then left. Then came back a couple 1-2 weeks later and installed the cameras. On this date with everything installed was when I was informed my 3 days started. After all, how do you know you want a product until you get the finish product. After playing with the system for a day I noticed the camera quality to be very bad. Plus the cameras can only take 30 second clips then you have to wait 3 minutes to take another clip. This is unacceptable. So I called to cancel and they then told me that to cancel it was 3 days from the original install. I was very upset to say the least. So I tried to still cancel and now they want pay for all the equipment and pay 1200 dollars just to cancel. Do not use ADT they are liars and now I’m stuck paying over 2,000 dollars for a service I did not want and with outdated equipment and services... so disappointed in this company.... please don’t waste your time or money.... Lol look at their response... they don’t care about you..... they didn’t even read my complaint... I want my money back not more bad cameras...
  • Jun 11, 2021

    By A. L. Harrington
    I HATE this app! It doesn't work. Never connects...even if we are standing next to the control pad or wifi hub. I've even Uninstaller and reinstalled, with NO success. I have this app on both my Samsung phone and iPad...still NO success.
  • May 27, 2021

    By George Lewis
    Things have changed. More than ever I am unable to access my camera via my cell phone. I am just getting the following message: "No Internet connection. Please reconnect and retry again". (still does not work) you.
  • Unsafe Aug 3, 2018

    By gpm586
    There is an incredible delay between logging into the app and being able to arm my home. After opening the app, i see “connecting” on the home page for sometimes 5-15minutes even up to hours as I wait for the app to connect to my home system. I have even left my home disarmed overnight simply because I couldn’t get the app to connect to my alarm system. I have full internet connection at 50mbps and no issues reaching any websites on my phone. I turn WiFi off to attempt to connect via LTE to the app and the same thing occurs- “connecting to system” for 5-15minutes, sometimes it fails all together. So despite multiple connection modalities and ability to reach all other internet based services, it’s clear this is on ADT. Cox communications, my prior home security company, had a far superior response time with the app and truthfully a better all around experience. I pay for Pulse upgrade for remote access via my phone and it has let me down to the point it could be unsafe in the right circumstance should i need quick app access, not to mention leaving my home disarmed overnight due to the app’s inability to connect. Very dissappointing for the world leader in home security.
  • Jun 12, 2021

    By GRS GRS
    This app is very slow to load. Tells me there is an issue found and when I click to open there is nothing there. We pay extra money to our alarm provider to use this app with our alarm system, it should load or open up a bit faster.
  • Live camera feed never works Mar 5, 2019

    By No live feed
    I have been having issues with this app for the last 3-4 months. I used to be able click on expand and see a full range view of my camera live. Now every time I click on expand, it no longer gives me the full range view of my camera and instead I get a smaller . I called and the rep tried to blame it on my iPhone, then said it was Verizon and I needed to call them to fix a setting on my phone. Based on that conversation I knew calling in was pointless so I had them send a tech out. I had two different techs come a week apart and the 1st one replaced my camera even though I insisted it was the app. Finally, the 2nd tech agreed it was an app issue and called me back a few days later and explained that he reached out to icontrol, who is the developer of the app and it was a known issue on a variety of phones. That’s great to finally get an answer however, where’s the app update so I can go back to using my camera like I had been for months?? If they get can’t this app to work, then I will be canceling as I consider this a breach of contract and ADT is not providing me the service I signed up for which included the use of ADT pulse app. I do have the most recent version 8.6.1 and still doesn’t work.
  • img Community
    If you have an elderly person in your family who’s sick and god forbid something happens to them, every second counts. Besides checking via cameras, ADT Pulse allows you to quickly call for medical help so you can help your loved ones even when away from home.
    img by JOKER
    2 years ago

No reviews available

  • 09/27 UPDATE - Completely useless Sep 30, 2017

    By zorabies
    UPDATE: the update that ADT recently pushed has been like night and day. I have had close to 100% consistency on using the app (either through wifi or cell service). I'm SO extremely grateful they made the adjustment that I'm sure many people desperately needed. I'm giving 4 stars because I still have issues with the actual system, but the app has been great so far! If I had known of the inadequacy of this app while subscribing to their service, I would have gone with a different provider. This app will freeze my phone constantly, regardless of if it actually connects to my system or not. It almost never works, which have caused me to set off my alarm many times just trying to enter my house. I have spent countless hours sitting in front of my house, either trying to get in, or trying to set my system to leave. Absolutely ridiculous, useless and frustrating, to say the least. Do yourself a favor and find an alternative, or wait for them to fix this stupid remote access.
  • Finally solid; the app, but not Pulse Nov 13, 2018

    By Tburgueso
    It's been quite a while since I last submitted a review of this app, and in that time it's changed from an exercise in frustration to a tool which I can just use without having to think about it. There is a significant weakness in the Pulse architecture as a whole, however. There is no way to use Pulse with a partitioned system, except for P1. The implications of that bad choice include my not being able to see sensors or events in the partition which protects my shop and garage, 200 feet away from my house, and not visible from most areas of the house. Nor is the system capable of sending me texts or emails when there's something I should know about. Nor can sensor events in my outbuilding partition trigger video clip captures, even though I've had ADT install two cameras on that building. Therefore, although this app now works well, the Pulse system lacks functionality which I consider to be fundamental.
  • Jun 3, 2021

    By Henry Giror
    Awesome app.. we can see what is going on around our home 24/7 even though we are at work or on vacation.. piece of mind knowing that we have real time security for our most prized possessions and our home..
  • Monthly Charges, Reliable. App...Not So Much. 🙄 Dec 9, 2017

    By H8 Fakes
    This is the most unreliable app I've ever used. And that's not a good thing since I depend on it's functionality for the security of my home. To make matters worse, I'm paying $60/mo. for this unreliable app. Upon opening the app, the arm/disarm function usually takes literally minutes to connect...even when I'm on my home wifi that usually runs at 180mph. Sometimes it doesn't even connect. So guests have to wait for a long time before I can remotely unlock the door and let them in. Even after it does connect, sometimes pressing the disarm button doesn't actually disarm the alarm. The cameras only work intermittently, and the garage opener fails too frequently to be relied upon as well. I really wish I could get a refund of all my fees and switch to Vivant since their app seems to connect almost instantly every time my friends show it off.
  • So Glad! Sep 9, 2019

    By GATJR
    I was with another alarm company for almost 10 years and in all of that time I was never as happy with that alarm as the one I have now. I have worked with the tech Robert and he was so accommodating and helpful. He was here to please me and he made me feel like I was the only and most important customer he has. His insulation was flawless,neat and very professional. It was getting late but he wasn’t leaving until he had us totally comfortable with our new system. I had a small issue arise and had to call service. Wow I worked for the largest tool manufacture in the world for 40 years and we proudest ourself for customer service. Well ADT does the same thing. I had two different people working on my issue and they stayed with me until it was solved. Again I felt like I was ADT’s most important customer. Thanks guys for showing me some company’s practice what they promise. Gus Trapani
  • Fantastic App! May 20, 2020

    By J2nOC
    I have been an ADT Pulse customer for about 8 years now, and the app is a must-have. I’m a very very app user in general so I’m not easily impressed, but they have continued to improve this app over the years and it’s hard to find anything to be critical about. Most of the time I use the app to arm/disarm the alarm since it’s almost quicker to do it from my phone. The app has all the bells and whistles, but since I always believe there’s a way to improve, I will throw out a suggestion: I wish there was a way to scan in your home floor plan so you wouldn’t have to draw it all out. Even if ADT offered that as an add-on/scanner service, I would be willing to pay for it because seeing all the zones on a floor plan view is much more helpful/intuitive when you are looking for an open window or a particular zone the has been tripped. Well done!!!
  • Jun 10, 2021

    By F. Sanders
    Alarm system works well, great service customer service, and the company always upgrades the system as needed.
  • Love my system upgrade! Jan 12, 2020

    By Crazed Golfer
    6 months ago while rehabbing from a knee replacement, I thought it would be a great time to upgrade my alarm system. I have been an ADT customer since they installed my original over 20 years ago. The technician came in, and in a short time brought me into the 21st. century. He put sensors on my windows, indoor camera, and hooked me up to WiFi. As an older person, this is really convenient. No more rushing to get out, no more rushing to the panel to shut off the alarm when coming in. I simply use the remote after I close and lock the door. This has saved me a bunch of rushing around, and that's great. The system is so reliable that I can set it with my iPhone or iPad well away from home. So I love my upgraded system, wish I had done it sooner. Deb
  • May 25, 2021

    By Michelle S
    Lots of issues lately with it not detecting internet. Don't know what to do. I like to be able to see what's going on outside at times via my camera and it's irritating to keep trying to get connected Update 5/25. I spoke with an ADT rep last night and shared my experience, as well as mentioned others who experienced the same. The rep was very professional, genuinely concerned with my issue, and did what she could to help the situation. Not 24 hours yet and I'm back in business. Thanks ADT!!!
  • Used to love it... update is broken Oct 20, 2017

    By JR19822000
    This app sold me on ADT. The ability to arm/disarm on the go was worth the upcharge. The last app had some issues on my wife's phone (6splus) but mine worked perfectly (7plus). The new one didn't want to connect yesterday after I downloaded it... not a huge deal.. thought it was maintenance..... connected this morning and looked promising for the new layout... closed it... ever since it won't load. Gets to the splash screen and crashes shortly after. I'm giving them a few hours until we leave for the grocery store and if it's not working I'm demanding a refund for the app fee Update: They've updated the app several times since I put this review in.... app is still broken. Less than 10% of the time I need to use it I can. I've tried all of their steps to fix it. Signing in using my password rather than my thumbprint has helped some, but sometimes the app fails to load completely. I've been back and fourth with their customer service several times and they refuse to offer me any credit and only one has offered to remove the charges for the app but that also would take away the access through the website as well. Someone at apple needs to take this piece of garbage down.
  • Jun 2, 2021

    By Latoya Herring
    The app is convenient & helps give us peace of mind when we are away from home. If we forget to arm our alarm system, we can still arm it with the app, without calling ADT. Its also convenient to pull the app up & ensure our system is "armed" and confirm no new activity has occurred.
  • This App is not Working! May 25, 2021

    By Livingston007
    ADT is not addressing this issue. The app no longer connects to keypad. I cannot arm or disarm using app. Now control panel is showing “103 Check LngRng Radio”. Whatever that means! I’ve had ADT at my home this month to update ADT control panel by inserting a “chip” and discovered that my app would not work with control panel. Several more calls and scheduled visits only resulted in temporary fix of problem. Rebooting control panel temporarily resolved problem. Deleting and reinstalling app doesn’t work. I’ve read a number of reviews and this is a chronic problem that has not been dealt with by ADT for years. I’ve read reviews up to 3 years ago regarding this issue prior to pandemic. I’ve been a loyal paying customer for almost 10 years. I’m writing this review because I believe that ADT is better than this. Customer service has been great about trying to help resolve this situation but this is bigger than them. ADT please get your act together. I really want to continue being a loyal paying customer!
  • Deployed Spouse Mar 28, 2019

    By Yoooowwwwwaaa!
    Love the fact that I am deployed and can visually check in on my family and view the camera. I can also set the alarm from thousands of miles away in case she forgets, which she does all the time. It has really given me a peace of mind which is what I wanted while being gone for almost a year now. What I would like to see on the app is a way to trip the alarm should i see something wrong while looking at the camera. For instance, an intruder coming in and the alarm is not set. If the doors are open while this happens I cannot trip the alarm in order to signal the police. I can only do it while the door is closed by setting it to ‘away’ hoping that someone’s body trips the motion sensor in the living room during the intrusion and also that I have decent WiFi to react quickly. Maybe have some sort of panic button on the app? But that might not fix the door needing to be closed in order to trip it??
  • Jun 4, 2021

    By Walter Brown
    infrared does not always work. 30 second delay between videos can lose valuable info. Otherwise camera is excellent.
  • The life of our family at home being on film Sep 28, 2019

    By Neef222
    I am great-full in so many ways for ADTs’ camera’s being available for us, as they are for my husband and I, right here in Scarsdale. As a mom, always on the move, busy doing something for my kids and the husssband, it gets pretty tuff to have eyes on our three kids, ALL the time. As always, I’m preoccupied with my day to day duties/chores and I can’t avoid the thought cross my mind that maybe I need to run down and check on them. Once upon a time, in the middle of something I’d been tryna finish for a couple days now and getting in the groove, would have to stop, only to be interrupted by a nervous/worrisome thought bout the kids, since, of course they were in the storage/playroom, adjacent the garage and of course I was on third floor, evidently put off once again what I was tryna finish. But no more putting off. Thanks to ADT, those fearful thoughts are not there and for that I will always be forever great full. So after all that being said I can’t expect perfect. However if I had the ability to actually control the movement on each camera and pin point what I’m looking at/for, wooooo weeee, now that’s when I’d say we’d be talking serious business. But, ummm, who am I to say something’s not perfect? Lord knows I’m not. But who is? Right? ADT - you guys rock!!! Thanks a mill!!!!!! Hanife
  • Jun 5, 2021

    By Telka Johnson
    love being able to view the front of my house from my phone. I just wish Pulse had a better notification. like that it would call your phone when someone rings your bell.
  • Jun 10, 2021

    By Angel Dejesus
    Use to love the app. But lately every time I hit another camera to view it doesn't change. I would have to go all the way back out. So it takes me longer to view a different camera. I use android not sure if that's the problem but I never had an issue till now.
  • Unsafe Aug 3, 2018

    By gpm586
    There is an incredible delay between logging into the app and being able to arm my home. After opening the app, i see “connecting” on the home page for sometimes 5-15minutes even up to hours as I wait for the app to connect to my home system. I have even left my home disarmed overnight simply because I couldn’t get the app to connect to my alarm system. I have full internet connection at 50mbps and no issues reaching any websites on my phone. I turn WiFi off to attempt to connect via LTE to the app and the same thing occurs- “connecting to system” for 5-15minutes, sometimes it fails all together. So despite multiple connection modalities and ability to reach all other internet based services, it’s clear this is on ADT. Cox communications, my prior home security company, had a far superior response time with the app and truthfully a better all around experience. I pay for Pulse upgrade for remote access via my phone and it has let me down to the point it could be unsafe in the right circumstance should i need quick app access, not to mention leaving my home disarmed overnight due to the app’s inability to connect. Very dissappointing for the world leader in home security.
  • Jun 12, 2021

    By GRS GRS
    This app is very slow to load. Tells me there is an issue found and when I click to open there is nothing there. We pay extra money to our alarm provider to use this app with our alarm system, it should load or open up a bit faster.
  • Not enough thought put into this May 21, 2020

    By blupopscl
    I would recommend ADT to anyone; It’s a great security company. However, I feel like I am not getting what I pay for with ADT Pulse. The app feels old and stale, and the Web Portal is even worse. It feels like there wasn’t enough thought put into the design and use of Pulse. A lot of controls are put in awkward places, and camera feeds often black out or take a long time to reconnect. The app is missing a lot of controls that are present in the web portal as well. The web portal itself has no clear indication of where features are, like putting “Alerts” under the “Rules” category, but also having other alert options under the “My Profile” section. That’s also another thing, Pulse doesn’t send notifications unless you sign into an owner account, which is complicated, especially because it has to be done each time you reinstall or get a new phone. There’s also no special notification noise, meaning if there’s a true emergency, I’m more likely to ignore it as another notification from social media. The point is- the little things snowball, making the entire experience of Pulse fall apart.
  • May 29, 2021

    By Bill Culp
    Worked flawlessly for years now all of a sudden the last week it wont connect to the internet. Only on my phone. Works fine on my wifes phone. We have the exact same phones. Even uninstalled and reinstalled to no avail. Disappointed
  • May 28, 2021

    By Peggy Smith
    Had a tech come out to resolve the 103 check lngrng radio error message. I was hoping that would solve my issues connecting to my system through the mobile app. Nope. When, or should I say IF it finally connects, I can arm it, but the status continues to show that it isn't armed. Therefore I have to disarm it manually from the control panel. All was working smoothly until the latest software update. Now what?
  • May 28, 2021

    By Lynda Fernandez
    Something is not working properly. Im away from home and I set the alarm before I left , only by passed the front door. I just went into the App and it saids that everything is DISARMED. Ots impossible. I think the APP is not comunicating with system.
  • Don’t use ADT Jun 3, 2020

    By esc3216
    Do not use ADT they lie to you. I was told by my tech that I would have 3 days from complete installation to cancel services with no fees or and money required. However that wasn’t the case. They installed the panel and window sensors. Then left. Then came back a couple 1-2 weeks later and installed the cameras. On this date with everything installed was when I was informed my 3 days started. After all, how do you know you want a product until you get the finish product. After playing with the system for a day I noticed the camera quality to be very bad. Plus the cameras can only take 30 second clips then you have to wait 3 minutes to take another clip. This is unacceptable. So I called to cancel and they then told me that to cancel it was 3 days from the original install. I was very upset to say the least. So I tried to still cancel and now they want pay for all the equipment and pay 1200 dollars just to cancel. Do not use ADT they are liars and now I’m stuck paying over 2,000 dollars for a service I did not want and with outdated equipment and services... so disappointed in this company.... please don’t waste your time or money.... Lol look at their response... they don’t care about you..... they didn’t even read my complaint... I want my money back not more bad cameras...
  • Jun 11, 2021

    By A. L. Harrington
    I HATE this app! It doesn't work. Never connects...even if we are standing next to the control pad or wifi hub. I've even Uninstaller and reinstalled, with NO success. I have this app on both my Samsung phone and iPad...still NO success.
  • May 27, 2021

    By George Lewis
    Things have changed. More than ever I am unable to access my camera via my cell phone. I am just getting the following message: "No Internet connection. Please reconnect and retry again". (still does not work) you.
  • Live camera feed never works Mar 5, 2019

    By No live feed
    I have been having issues with this app for the last 3-4 months. I used to be able click on expand and see a full range view of my camera live. Now every time I click on expand, it no longer gives me the full range view of my camera and instead I get a smaller . I called and the rep tried to blame it on my iPhone, then said it was Verizon and I needed to call them to fix a setting on my phone. Based on that conversation I knew calling in was pointless so I had them send a tech out. I had two different techs come a week apart and the 1st one replaced my camera even though I insisted it was the app. Finally, the 2nd tech agreed it was an app issue and called me back a few days later and explained that he reached out to icontrol, who is the developer of the app and it was a known issue on a variety of phones. That’s great to finally get an answer however, where’s the app update so I can go back to using my camera like I had been for months?? If they get can’t this app to work, then I will be canceling as I consider this a breach of contract and ADT is not providing me the service I signed up for which included the use of ADT pulse app. I do have the most recent version 8.6.1 and still doesn’t work.
  • Jun 6, 2021

    By Tammy Raley
    App worked for years now it continues to say connect to internet...I'm connected! I've uninstalled and reinstalled repeatedly....to no avail. Fix your app!!!
  • Jun 3, 2021

    By Maria Trinidad Pineda
    It's not a good app there's always a problem and when you call they want to charge for coming to your home . The app has problems and the camera door bell .
  • May 29, 2021

    By Greg Oiler
    BEWARE ANDROID DEVICE OWNERS VERSION 9.0.2 DOES WORK CORRECTLY ON MY SAMSUNG GALAXY NOTE 8, VERY, VERY SLOW. ON MY SAMSUNG TABLET TAB A 10.1 THE APP WILL NOT INSTALL AS AN OPERATING APP. I HAVE USED THE ADT PULSE APP FOR YEARS UNTIL THIS NEW VERSION 9.0.0 & 9.0.2 VERSION WERE IMPLEMENTED. BEWARE BEWARE BEWARE

What’s Groovy

What’s Subpar

Want more reviews? Sign up for free to get all-access!

As well as curated coupons daily to your inbox. Save up to 90% on Apps & Games.

We will never share or sell your data with third parties. You can opt out anytime.

Loading...