ADP Mobile Solutions

ADP would be a great app... if it worked half the time. Something needs to be done about the quick clock because it never works. The only time I can get it to work is if I spam click the button several times to where it's forced to load. Sometimes even then the app is very slow to boot up, even when I manually log in to clock in. It doesn't matter if I'm on wifi or cellular data either. It takes too long to load either way which is inconvenient when I'm trying to clock in/out.

Asside from the app being slow to start up a lot of the UI uses “fancy fancy” components that aren’t what you would expect on your phone. See ting time in a time off request for example isn’t just a normal date time selection. Even more painful is changing your password (when it inevitably resets because apprent security). Changing the password requires a reset and if you use a password manager with generated passwords it is almost impossible to copy paste the password in either the whole app reloads when you switch in and out (because the password keyboard doesn’t work in the app) or when you want to paste the input box has the paste button show only for a fraction of a second. Resetting your password is also fancy fancy when you start typing a phone number in the “email or phone number” box it switches from a normal keyboard to a number keyboard but only about a second after you started typing so you loose focus or mistype because the keyboard suddenly changed. Overall a really painful experience I would have give it two stars if I didn’t have to just go through the password reset AGAIN! One more complaint is the payroll compare this would actually be useful if it included your earnings.

Most annoying thing about this app is the animation sequence that cannot be turned off. It takes far too long to open up an app that is all about clocking time down to the second. I've had moments where, after Quick Clock doesn't work I have to log in manually. Because it takes so long, I was not able to click in on time. Please just remove the ADP logo animations.

I’m convinced there hasn’t been a decent update for this app since it was released. This app is SO slow and half of the time is lagging so bad it doesn’t log my clock in or clock out punches. First off, the log in screen 🙄 good luck if you miss Face ID the first time because you’re going to have to close the app and reopen it because the Face ID button in the upper right hand corner doesn’t work! When you finally do log in, you have to watch the ugliest, slowest, glitchiest graphic there ever was telling you once again that you’re in the ADP app in case you didn’t know already after spending 5 minutes trying to log in. Past that point, if you’re lucky, the Home Screen will load. Other times, you’ll be left staring into the eyes of the spinning wheel of death waiting for it to load. Which eventually will lead you to closing the app and going through all of that AGAIN. The layout and style of this app also just reads as dated and definitely needs a modern touch. If the app actually worked and was easy to navigate and use, it would be great. Hopefully a face lift is coming up for this app soon.

Keep getting server error. How can I clock in and out of work if I can't get on the app???? UPDATE!! Now it says I am not authorized to view the clock feature and hardly any of my info is visible. I have to have the clock feature to clock in and out. I lost money over this for not being able to clock in. I failed to see any bug fixes as it seems you've added bugs to mine.

Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing

The biometric reader is disgracefully bad. It doesn't register punches in or out half the time, which is a problem because your website is trash, too. Overall, this app is very buggy and needs a massive overhaul. Plus, the password change is a nightmare as well.

I honestly hate this app would give 0 stars if I could. It takes almost 10 mins just to load the app to clock in and that’s if your lucky. That’s only one of my complaints… the time card option is almost never accurate meaning it’s telling me the current pay period is feb 5th through 19th when it should be March 5th through March 19th so I can’t see any of my current hours which is really frustrating seeing as this is how I get paid so I feel as though y’all are playing with my money at this point. I’ve also had multiple problems just trying to log in I’ve had to reset my password 7-8 times within the past 5 months just to log in. This app needs serious updates and bug fixes because this isn’t any ordinary social media/ for fun type app this is literally how people clock in FOR WORK! I’d also like to add that I’ve tried reaching out multiple times via email and have been straight up ignored. When your app is designed for people to clock into work the last thing you should be doing is ignoring people. This is how we who use the app get paid for the long hard hours we work so you guys ignoring us and failing to fix these simple bugs and glitches is down right wrong and honestly just lazy. Do better.