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ADP Mobile Solutions

ADP Mobile Solutions

ADP, INC.

ADP Mobile Solutions is an employee self service app

4.6 Ratings 2M+ Reviews 10M+ Downloads
Featured on Best 10 Apps for Payroll Processing

About ADP Mobile Solutions

ADP Mobile Solutions is an employee self service app
see more about ADP Mobile Solutions

Ratings & Reviews

4.6
1.6M+ Ratings
  1. 5
    81+%
  2. 4
    10+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    4+%
  • Nov 21, 2020

    By John Brown
    Has a short learning curve but good customer support. Insist that you change your password often, which is a little annoying but makes it secure. It will not let you reuse a recent password so have 4 passwords you can remember. Over all I would recommend it.
    more
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
    more
  • Nov 16, 2020

    By Troy Prather
    This app was pretty good before the updates. Went to login in today and was told my temporary password can not be used. This password is what I have been using for some time now. When I went to rest password the wheel just went round and round. App has turned to junk. To the response below. Why should I have to do that if you did your program g updates properly.
    more
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
    more
  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
    more
  • Nov 13, 2020

    By Brad B
    This app is poorly designed and wish my employer would stop using it. For starters they're are a lot of times when I try to log in and all I get is the spinning circle even when I'm on wifi and or have 5 bars. The other issue is I can't request time off with it so I have to use a laptop to do that. Its only function is to check pay stubs and sign up for benefits once a year.
    more
  • UPDATE: Still slow, only works half the time Jun 25, 2018

    By csoule14
    Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
    more
  • Nov 23, 2020

    By William Anderson
    Glitchy. Half of the time it doesn't recognize biometric and doesn't remember the settings. For example every time I open the app I have to remember the password. I checked the use biometrics next time but it never remembers it. I've tried that a few times and it didn't work. Samsung A205U on Android 10
    more
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
    more
  • Nov 15, 2020

    By Paul Spalek
    Using this app to clock in or out is continually a test of patience. And wifi calling is enabled, before someone responds to this saying I should have it enabled. Update. Still horribly slow, and to the response to this, everyone in my office deals with this issue, from iPhones to Android, multiple versions of operating systems and phone models.
    more
  1. Your one-stop shop for all team needs! Payroll access, time off & attendance, benefits, and other vital HR information in one convenient location
  2. Key employee features: view pay and W2 statements, request time off, punch in/out, view benefits, chat with colleagues, and more
  3. Key manager features: approve employee time cards, view and approve time off, edit team work calendars, and more

Reviewed by Kaylin on February 7, 2018

  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
    more
  • Nov 13, 2020

    By Ernest Rotili
    Very simple and easy to use. Ability to use fingerprint for login is super convenient. Can view my paycheck including all deductions and taxes. Can even access my end of year tax documents, and edit my withholding docs easily as well. All from mobile. Definitely recommend.
    more
  • Can’t log in/UPDATE Aug 11, 2020

    By KDowty
    I have had this issue solved already, Thank you for your response though. APP has and is working. I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!
    more
  • Works Great, but... Apr 30, 2020

    By EdsonSLop
    The app runs smoothly and don’t have any issues with it when I’m logged on. However, every day I have to Enable “Unlock with Face Recognition” and input my password. Sometimes it happens after I have closed the app. Not sure if closing the app clears the cache, but this doesn’t happen to the other applications I use that allow me to enable Unlocking with Face Recognition. Please, if possible, please fix. If this is not possible let me know so I can change my review since it is out of your control. Thank you! (Update) With the new update, the developers may have fixed the issue reported. Hopefully that did the trick and I don’t run into the same issue.
    more
  • Adp app Feb 26, 2019

    By Zat55
    When is not wanting to open at all I don’t know why I can sit here for 30 minutes to an hour and it still loading it will not let me in and I need in so I can get my tax W-2 forms out so that I can do my tax return I cannot do that if it keeps loading and loading and loading it doesn’t open where I can go to login and put in my password it is circles the little thing of loading for hours and hours and doesn’t even let me in because it one day I want to do go and go and go for three hours and it still was loading it never loaded I just think that it needs to be updated or something and it doesn’t seem to want to update on my iPhone 8
    more
  • Nov 21, 2020

    By John Brown
    Has a short learning curve but good customer support. Insist that you change your password often, which is a little annoying but makes it secure. It will not let you reuse a recent password so have 4 passwords you can remember. Over all I would recommend it.
    more
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
    more
  • Nov 18, 2020

    By Jessica D
    I just use this app to view my pay statements, and I don't really have any complaints. Its easy to navigate and doesnt give me many issues.. The only issue I have is that the app can be pretty slow to load at first but its not that much of an inconvenience.
    more
  • Worked great until I got locked out Aug 12, 2020

    By StarsOvation
    EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
    more
  • ADP still filled with buGS Nov 15, 2018

    By Rav'Er Lov'Er
    The first 2 weeks was understandably to be a little buggy (glitches) but it has been live for almost 2 months now and it still has annoying glitches. A good example of this is turning on “paperless” statement since company implemented this ADP and I’m still receiving my paper statements. Called our payroll Dept several times about this issue but they either don’t want to return calls or hiding from people complaining about issues (mostly voicemail even during business hours). So they too add to the frustrations of people seeking answers. Obviously something has to give. I believe change is good if it’s for the better but this....is a shameful excuse for the worst!!!
    more
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
    more
  • Nov 16, 2020

    By Troy Prather
    This app was pretty good before the updates. Went to login in today and was told my temporary password can not be used. This password is what I have been using for some time now. When I went to rest password the wheel just went round and round. App has turned to junk. To the response below. Why should I have to do that if you did your program g updates properly.
    more
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
    more
  • Nov 18, 2020

    By derek fitzgibbons
    The only real thing I can find wrong with this app is that some forms of the app do not work correctly. The smartphone version of this app that I have works correctly. However the tablet version of the app does not show me my next week's schedule. And from the others I've heard from it varies. I hope this kind of thing can be fixed in future.
    more
  • Nov 19, 2020

    By David Castaldo
    I wish it would allow me to put in for my PTO or to see my time card. It seems to be missing some key functionality which is available on the website. I can do much more by going to the website on my phone instead of using the app. However, the app is slightly less cumbersome to navigate and is more streamlined to log in and do very basic tasks.
    more
  • Nov 13, 2020

    By Brad B
    This app is poorly designed and wish my employer would stop using it. For starters they're are a lot of times when I try to log in and all I get is the spinning circle even when I'm on wifi and or have 5 bars. The other issue is I can't request time off with it so I have to use a laptop to do that. Its only function is to check pay stubs and sign up for benefits once a year.
    more
  • Nov 23, 2020

    By William Anderson
    Glitchy. Half of the time it doesn't recognize biometric and doesn't remember the settings. For example every time I open the app I have to remember the password. I checked the use biometrics next time but it never remembers it. I've tried that a few times and it didn't work. Samsung A205U on Android 10
    more
  • Nov 13, 2020

    By Mark Dickerson
    This was a great app and tool but since the upgrade I cannot even log in, it says the server is not available. Why do companies fiddle with things that they shouldn't be fiddling with, the app has worked great and now it doesn't, please fix it!
    more
  • Nov 13, 2020

    By Matthew Graham
    Timecard shows punched hours but not paid hours. If software rounds your punches it doesn't show that it did. Last day of payday always has multiple random numbers that don't make sense. Basically it doesn't show it's work in a way that allows the employee to audit their paid hours. Scheduled time is also odd and not intuitive. Geofencing has issues. I regularly get errors that I'm not at my location when I'm in the middle of the geofence area.
    more
  • Fingerprint forgetting is SO annoying Mar 24, 2019

    By Kenzielizabeth
    I use this for work to clock in and out. It’s fine when it works, but about once a month, it forgets my fingerprint and I have to login with my password, which has long since been forgotten by that point. This means I have to go through the process of resetting my password and fingerprint. If it happens when I’m supposed to be starting my shift, I end up just taking a screenshot of my phone instead to submit to my employer so I can move on and reset everything when I get home. The last straw for me was this Friday. I was able to punch in for a shift at the start, then when I was leaving and trying to punch out a few hours later, it happened AGAIN. My “fingerprint needed my password to be set up”. UM I ALREADY SET IT UP LIKE 6 TIMES. Just way more trouble than it’s worth. I would absolutely use a different app if I had the option.
    more
  • UPDATE: Still slow, only works half the time Jun 25, 2018

    By csoule14
    Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
    more
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
    more
  • Nov 15, 2020

    By Paul Spalek
    Using this app to clock in or out is continually a test of patience. And wifi calling is enabled, before someone responds to this saying I should have it enabled. Update. Still horribly slow, and to the response to this, everyone in my office deals with this issue, from iPhones to Android, multiple versions of operating systems and phone models.
    more
  • Irritating Oct 16, 2020

    By kita111979
    ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.
    more
  • Problem With App and Help Is Inaccessible Jul 15, 2018

    By MrFactotum
    When I first downloaded this app it seemed to work fine. Now, after several days use information that I enter in the app needs to be corrected/resubmitted through the online web site portal. What's more, when trying to contact email support for assistance I am required to select the category of my app problem from a drop down menu however the problem that I am experiencing doesn't seem to fit into any of the categories ergo I am not able to contact app support via email. What's more, I am told that others I work with are also experiencing problems with the app. Fortunately, my company will shortly provide me with an alternative to the iPhone app and the from home computer login but it is disappointing and frustrating, nonetheless, to think that the information put into the app is safely recorded only to find out that such is not the case some time later. What is infinitely more frustrating is not being able to find a way to contact app support via email regarding my problem without having to submit bogus information to get past the ADP app submission form. I will delete the app and use the online portal instead.
    more

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