ADP Mobile Solutions

ADP Mobile Solutions

ADP, INC.

ADP Mobile Solutions is an employee self service app

4.7 Ratings 3M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Your one-stop shop for all team needs! Payroll access, time off & attendance, benefits, and other vital HR information in one convenient location
    2. Key employee features: view pay and W2 statements, request time off, punch in/out, view benefits, chat with colleagues, and more
    3. Key manager features: approve employee time cards, view and approve time off, edit team work calendars, and more
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
  • Pedrovious Jul 11, 2019

    By Pedrovious
    I give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too. It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it.
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
  • Mar 26, 2022

    By Skibum 8199
    The app is too feature-heavy and slow to load. I've had several instances where the app doesn't load my employee data, yet I can clock in on the website just fine. I'd like to see this made more lightweight, faster, and reliable. Get rid of the animations. Edit after developer feedback: doesn't matter if I'm on WiFi or mobile data. I typically don't clock in where there's wifi access anyway. I've cleared the cache and reinstalled the app, but this only seems to happen on Saturdays for me.
  • Worked great until I got locked out Aug 12, 2020

    By StarsOvation
    EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
  • I have the I phone 11 pro max Dec 1, 2020

    By muzzy1992
    I have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great.
  • My automatic deposit May 6, 2021

    By Spikeman311
    I recently started a new job at hard rock casino, it was a transition from Majestic Star Casino or I work for seven years to the new hard rock casino.I have had automatic deposit going to two separate checking accounts want my dad’s checking account the other rest of pay to my wisely debit card, though after the first week of pay from hard rock it seems there’s a problem making out automatic deposit into those accounts I had to wait over a week after the regular payday in order to have a hardcopy print of my checks. If there’s a problem with this upcoming pay,,,I will talk to my payroll about another option because I think it has something to do with wisely department because I really think it’s a glitch in the system as far as anything associated with wisely
  • Don’t be late Feb 12, 2022

    By Totesmágoats
    Everyone complaining that the app is slow, laggy, glitchy, etc., are the ones who are trying to clock in at the last possible second. I have had no issues with this app. Quick clock works like a charm. I did notice though that if I don’t close the app after a quick clock, it will still say to “clock in” even though my clock in was already recorded. It’s a very easy fix, simply close the app, reopen it, and press quick clock again. It will then say “clock out”. This is barely even a minor issue so it doesn’t bother me at all. Logging into the actual app takes like 5-8 seconds depending on your connection but once your in, the app runs smoothly and quickly. I love all the features this app provides.
  • Can’t log in/UPDATE Aug 11, 2020

    By KDowty
    I have had this issue solved already, Thank you for your response though. APP has and is working. I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
  • Pedrovious Jul 11, 2019

    By Pedrovious
    I give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too. It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it.
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
  • Mar 26, 2022

    By Skibum 8199
    The app is too feature-heavy and slow to load. I've had several instances where the app doesn't load my employee data, yet I can clock in on the website just fine. I'd like to see this made more lightweight, faster, and reliable. Get rid of the animations. Edit after developer feedback: doesn't matter if I'm on WiFi or mobile data. I typically don't clock in where there's wifi access anyway. I've cleared the cache and reinstalled the app, but this only seems to happen on Saturdays for me.
  • Worked great until I got locked out Aug 12, 2020

    By StarsOvation
    EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
  • I have the I phone 11 pro max Dec 1, 2020

    By muzzy1992
    I have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great.
  • My automatic deposit May 6, 2021

    By Spikeman311
    I recently started a new job at hard rock casino, it was a transition from Majestic Star Casino or I work for seven years to the new hard rock casino.I have had automatic deposit going to two separate checking accounts want my dad’s checking account the other rest of pay to my wisely debit card, though after the first week of pay from hard rock it seems there’s a problem making out automatic deposit into those accounts I had to wait over a week after the regular payday in order to have a hardcopy print of my checks. If there’s a problem with this upcoming pay,,,I will talk to my payroll about another option because I think it has something to do with wisely department because I really think it’s a glitch in the system as far as anything associated with wisely
  • Don’t be late Feb 12, 2022

    By Totesmágoats
    Everyone complaining that the app is slow, laggy, glitchy, etc., are the ones who are trying to clock in at the last possible second. I have had no issues with this app. Quick clock works like a charm. I did notice though that if I don’t close the app after a quick clock, it will still say to “clock in” even though my clock in was already recorded. It’s a very easy fix, simply close the app, reopen it, and press quick clock again. It will then say “clock out”. This is barely even a minor issue so it doesn’t bother me at all. Logging into the actual app takes like 5-8 seconds depending on your connection but once your in, the app runs smoothly and quickly. I love all the features this app provides.
  • Can’t log in/UPDATE Aug 11, 2020

    By KDowty
    I have had this issue solved already, Thank you for your response though. APP has and is working. I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!
  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
  • May 27, 2022

    By BeetlePmP
    I feel bad for anyone that is required to use this app. The features are cool and pretty convenient, but the app crashes.... a lot. Doesn't matter if you're on wifi or not. Cache cleared, deleted and re-downloaded, but nothing helps. And it's not just me, 20 coworkers all exp. the same thing...System error unable to parse response... this happens every use. Sometimes more than once. Oh and the password reset frequency is ridiculous...I've had the same password for 20 yrs, never been hacked.
  • Painfully slow and fancy fancy user interface Apr 15, 2022

    By De Wildt
    Asside from the app being slow to start up a lot of the UI uses “fancy fancy” components that aren’t what you would expect on your phone. See ting time in a time off request for example isn’t just a normal date time selection. Even more painful is changing your password (when it inevitably resets because apprent security). Changing the password requires a reset and if you use a password manager with generated passwords it is almost impossible to copy paste the password in either the whole app reloads when you switch in and out (because the password keyboard doesn’t work in the app) or when you want to paste the input box has the paste button show only for a fraction of a second. Resetting your password is also fancy fancy when you start typing a phone number in the “email or phone number” box it switches from a normal keyboard to a number keyboard but only about a second after you started typing so you loose focus or mistype because the keyboard suddenly changed. Overall a really painful experience I would have give it two stars if I didn’t have to just go through the password reset AGAIN! One more complaint is the payroll compare this would actually be useful if it included your earnings.
  • May 18, 2022

    By Melinda Hill
    When this app works it is fantastic. However the number one issue is the password reset frequency. It is so often and so difficult to come up with an entirely new password that does not have any characters from the last 20 something previous passwords! I have it set up to access my info by using my finger scan. I don't understand why it has to be changed so often. I've been working on this process for 30 plus minutes and finally was changed successfully only to be locked out!!
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
  • May 2, 2022

    By Amanda McClain
    The app never remembers my login. The quick clock doesn't work half the time. I have to reset account probably two or three times a week just for it to work right? Means I have to go through all the setup steps and registration code over and over again. Severely lacking in speed. The menu is wonky and hard to navigate. Half of the features don't work because HR didn't set it up correctly or it's broken.
  • TERRIBLE APP Mar 8, 2022

    By bbyryee
    I honestly hate this app would give 0 stars if I could. It takes almost 10 mins just to load the app to clock in and that’s if your lucky. That’s only one of my complaints… the time card option is almost never accurate meaning it’s telling me the current pay period is feb 5th through 19th when it should be March 5th through March 19th so I can’t see any of my current hours which is really frustrating seeing as this is how I get paid so I feel as though y’all are playing with my money at this point. I’ve also had multiple problems just trying to log in I’ve had to reset my password 7-8 times within the past 5 months just to log in. This app needs serious updates and bug fixes because this isn’t any ordinary social media/ for fun type app this is literally how people clock in FOR WORK! I’d also like to add that I’ve tried reaching out multiple times via email and have been straight up ignored. When your app is designed for people to clock into work the last thing you should be doing is ignoring people. This is how we who use the app get paid for the long hard hours we work so you guys ignoring us and failing to fix these simple bugs and glitches is down right wrong and honestly just lazy. Do better.
  • Jun 3, 2022

    By Alec Leal
    Most annoying thing about this app is the animation sequence that cannot be turned off. It takes far too long to open up an app that is all about clocking time down to the second. I've had moments where, after Quick Clock doesn't work I have to log in manually. Because it takes so long, I was not able to click in on time. Please just remove the ADP logo animations.
  • UPDATE: Still slow, only works half the time Jun 25, 2018

    By csoule14
    Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
  • Apr 27, 2022

    By TJ L.
    junk Just junk, I shouldn't have to clear my phones cache to use an app. I don't have to when I use any other apps on my phone. But here are a few issues I have, stop with the password change every six months that's ridiculous. Next would be the quick clock option, I don't always want to log in just to start my day. Also put an option to transfer to another department with the quick clock option. Best of luck to you,
  • Just. Get. A. Bank!!! Warning !!!!!! Oct 9, 2019

    By Skyy64
    I have never been more frustrated with a service provider in my life. I called to ask a question about Apple Pay and the customer service guy who barely speaks English blocks my card for “Suspicious activity” even though you have to pretty much give them all your life information JUST TO SPEAK TO THEM!!! My question is how if there was suspicious activity with my card when I called was I still able to ask them information ABOUT the card? Had me on hold just to tell me that they can’t do anything and that I need to send sensitive information to an email address which haven’t even responded to me. You guys are CROOKS. You lock my card when I call to ask a question. You tell me I’m suspicious ON MY OWN CARD which they ask for your social and employer and a whole bunch of information only the cardholder would know and that’s not enough. Your customer service is obviously outsourced in another county and the language barrier is frustrating when they don’t understand what you’re asking or can’t do anything. JUST GET A BANK ACCOUNT. I STILL don’t have access to my account and every time I call they give me the same answer. It’s not worth it. Worst experience ever. And I’m going to continue to spread the word about you to whoever will listen.

No reviews available

  • img Expert
    1. Your one-stop shop for all team needs! Payroll access, time off & attendance, benefits, and other vital HR information in one convenient location
    2. Key employee features: view pay and W2 statements, request time off, punch in/out, view benefits, chat with colleagues, and more
    3. Key manager features: approve employee time cards, view and approve time off, edit team work calendars, and more
  • Pedrovious Jul 11, 2019

    By Pedrovious
    I give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too. It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it.
  • My automatic deposit May 6, 2021

    By Spikeman311
    I recently started a new job at hard rock casino, it was a transition from Majestic Star Casino or I work for seven years to the new hard rock casino.I have had automatic deposit going to two separate checking accounts want my dad’s checking account the other rest of pay to my wisely debit card, though after the first week of pay from hard rock it seems there’s a problem making out automatic deposit into those accounts I had to wait over a week after the regular payday in order to have a hardcopy print of my checks. If there’s a problem with this upcoming pay,,,I will talk to my payroll about another option because I think it has something to do with wisely department because I really think it’s a glitch in the system as far as anything associated with wisely
  • Don’t be late Feb 12, 2022

    By Totesmágoats
    Everyone complaining that the app is slow, laggy, glitchy, etc., are the ones who are trying to clock in at the last possible second. I have had no issues with this app. Quick clock works like a charm. I did notice though that if I don’t close the app after a quick clock, it will still say to “clock in” even though my clock in was already recorded. It’s a very easy fix, simply close the app, reopen it, and press quick clock again. It will then say “clock out”. This is barely even a minor issue so it doesn’t bother me at all. Logging into the actual app takes like 5-8 seconds depending on your connection but once your in, the app runs smoothly and quickly. I love all the features this app provides.
  • Can’t log in/UPDATE Aug 11, 2020

    By KDowty
    I have had this issue solved already, Thank you for your response though. APP has and is working. I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!
  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
  • Works Great, but... Apr 30, 2020

    By EdsonSLop
    The app runs smoothly and don’t have any issues with it when I’m logged on. However, every day I have to Enable “Unlock with Face Recognition” and input my password. Sometimes it happens after I have closed the app. Not sure if closing the app clears the cache, but this doesn’t happen to the other applications I use that allow me to enable Unlocking with Face Recognition. Please, if possible, please fix. If this is not possible let me know so I can change my review since it is out of your control. Thank you! (Update) With the new update, the developers may have fixed the issue reported. Hopefully that did the trick and I don’t run into the same issue.
  • Adp app Feb 26, 2019

    By Zat55
    When is not wanting to open at all I don’t know why I can sit here for 30 minutes to an hour and it still loading it will not let me in and I need in so I can get my tax W-2 forms out so that I can do my tax return I cannot do that if it keeps loading and loading and loading it doesn’t open where I can go to login and put in my password it is circles the little thing of loading for hours and hours and doesn’t even let me in because it one day I want to do go and go and go for three hours and it still was loading it never loaded I just think that it needs to be updated or something and it doesn’t seem to want to update on my iPhone 8
  • Utterly useless - just use their web Oct 15, 2021

    By sayvilleguy
    Company required we download this awful app to register our vaccinations. EVERY time the app is opened and logged-in, it asks to register vaccinations (can’t seem to find any record of it each time). Icons spin as it tries to display payroll details (pay stub, etc.), NEVER populates. Just sits there for hours. Log onto the ADP web site, get right in, do everything needed (except web site does NOT have the covid vaccine registration option, go figure). Now that I’ve entered my covid vaccine 4x, and each time it looks solidly accepted, I’m done. Deleted it. Never looking back. 99% of functions of this app simply don’t work.
  • You can’t just look at pay stubs unless... Sep 21, 2020

    By 570wf07d3r
    So I think this is pretty stupid. You have to wait until your actual pay day to view the details of your paychecks both present and past. So basically if you wanna get a detailed look at your previous paycheck(s) you can’t unless it’s pay day. If you’re paid on a Friday you can’t look at a pay stub from the previous week unless it’s Friday (or whenever your pay day is). This isn’t the case if you access My ADP from your computer/browser but apparently the app restricts this. ADP is a huge company and has the resources to change this so I think they should.
  • Performs flawlessly (for what it is configured to do) Jan 19, 2018

    By Cessna210Tim
    The app works well, logs in well, and TouchID works great. The ability to see checks, approve time cards, and request time off on the go is a wonderful benefit. What is crazy is I’m reading other reviews that are 1 star where people are complaining about service or performance issues THAT HAVE NOTHING TO DO WITH THIS APP! Have to change your password often? Blame your employer (and their security policies). Have a problem with how much you were paid? Blame your employer (and call the payroll manager at your employer, not ADP). Frustrated with location services preventing your punch in? Blame your employer (for an overly restrictive geofence) and your phone’s GPS positioning information (maybe because you’re indoors?). Don’t see your time information on the time sheet anymore? Blame your employer and how they decided to restrict that information in your app now. Seriously, leaving reviews that vent rather than checking with your employer to see how they have ADP configured for their use shows more about the reviewer than the app.
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
  • Worked great until I got locked out Aug 12, 2020

    By StarsOvation
    EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
  • ADP still filled with buGS Nov 15, 2018

    By Rav'Er Lov'Er
    The first 2 weeks was understandably to be a little buggy (glitches) but it has been live for almost 2 months now and it still has annoying glitches. A good example of this is turning on “paperless” statement since company implemented this ADP and I’m still receiving my paper statements. Called our payroll Dept several times about this issue but they either don’t want to return calls or hiding from people complaining about issues (mostly voicemail even during business hours). So they too add to the frustrations of people seeking answers. Obviously something has to give. I believe change is good if it’s for the better but this....is a shameful excuse for the worst!!!
  • Only as great as your company allows May 25, 2018

    By beli918
    My company recently did away with all physical direct deposit pay stubs, forcing us to integrate the ADP app and website into our operations. With this app, I am able to view my paid time off as it accrues, check my time card as the pay period progresses, and my company is even considering using it as a platform to post our schedules. All in all, it’s a great tool! That being said, it all depends on what your company allows on the app. Which I think is a good thing, as it means I am not shifting through needless features. I luckily work for a great company that knows the needs of their employees, so I do feel for those who have had a difficult time using this app.
  • Would be 5-Stars but.. Dec 12, 2017

    By C. Me c u
    I enjoy this app and find it very useful. I really appreciate how you can see where your money is going. In my position I can also view leave balances of employees. What I don’t like is the error issues. For example, since November it’s said “ We apologies. There is a problem. Please try again later.” This isn’t the first time since using the app. What the most annoying is the fact that I cannot view my current pay period without clicking on the Time Card feature so all I see is a two month block. I’d be nice to have my current time card period up and available like it was in the past. Please fix, mahalo nui loa
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
  • Mar 26, 2022

    By Skibum 8199
    The app is too feature-heavy and slow to load. I've had several instances where the app doesn't load my employee data, yet I can clock in on the website just fine. I'd like to see this made more lightweight, faster, and reliable. Get rid of the animations. Edit after developer feedback: doesn't matter if I'm on WiFi or mobile data. I typically don't clock in where there's wifi access anyway. I've cleared the cache and reinstalled the app, but this only seems to happen on Saturdays for me.
  • I have the I phone 11 pro max Dec 1, 2020

    By muzzy1992
    I have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great.
  • Mostly useful but can be pretty annoying Oct 15, 2019

    By bumblebree0514
    My job switched to using ADP as its agency for payroll. I was never impressed, but I do acknowledge its usefulness. Everything that I used to have to access separately (paystubs, tax forms, benefit info,etc) is now mainstreamed on ADP. That’s the great part. The not so great parts? Having to frequently log in and switch on Face ID within days (sometimes within the same day) of each time I log in to record my hours. And in general the app is a bit slow. (just like the website, which for the record I also hate using because it keeps telling me I’m logged in somewhere else when I’m not and no one feels like deleting cookies or whatever every time I need to access the site so here I am with the app. I’m thinking the developers just need to take more time with this stuff, honestly) 3 stars until ADP steps their game up.
  • Convenient, but just barely Apr 15, 2019

    By murdur1
    It’s a nice app, but it definitely has issues on my iPhone 6. While it’s convenient to have so much of my work information accessible from my phone, it’s terribly slow, and sometimes pages or menus don’t load at all. It was ok when I downloaded it a couple years ago, but it’s been this way for as long as I can remember now; months and months. On top of that, it’s very rare that a time-off request made in the app will actually make it to my supervisor, so I have to do that from a desktop to be sure. Besides that, it’s got basically everything the desktop site offers in your pocket; everything I regularly use, at least. You’ve just got to have the time to wait on it. All in all, this works incomparably better than their awful mobile website does on iPhone Safari.
  • My review Aug 11, 2018

    By Jason Keith Johns II
    This is a great app and all, but like every great app it isn’t the best. One of the biggest issues with APD Is that sometimes it does not contact you in anyway let you know that you get paid, then there sometimes toward does contact you letting you know that you got paid. My dad also had this problem when his place of work used ADP. Another issue that I have with it is you cannot request time off with the app. There also pros to the app. One of many being that you can check your schedule on the app, and get some contact information about fellow employees That is allowed by the company. Another being you don’t have to go to a computer to check your schedule, but then again you have to go to a computer To request time off. That is why I gave a three out of five star for this app.
  • Update for the Watch Version ever? Feb 27, 2022

    By terribletoken
    Listen, I just have to use this app in order to clock in and out at work, it’s whatever. Sometimes it’s glitchy and slow and finicky, sometimes it works perfectly fine, I don’t care. All I want is to be able to clock in and out using my apple watch cause that would make life so much easier, so I just wonder if that would possible? It’s all I’ve been waiting for but all it gives me is “tasks” but we don’t use that function so it’s basically useless for me. Basically, it’s a fine app, my main concern when using it is being able to clock in and out, but the version for the watch is basically useless, would like to be able to do more with it if possible…
  • Recent update Mar 9, 2022

    By smiggin_
    Most recent update isn’t the best. From the main menu, being able to tap the drop down for a list of flow ids was convenient. Now, there is no drop down menu so there is no convenience. Removing the quick clock feature without having to sign in is an inconvenience for users. Also the app takes way too long to launch for there not to be a quick clock option. Also, the constant load errors for features on the home screen after sign in is becoming inconvenient. Half the features don’t work on the mobile app, but do in the web browser. Maybe keep it simple? Time card management, pay information, tax info, flow id information, and messages.
  • Unable to use timecard Oct 24, 2020

    By Rienne~
    This app overall is okay. It needs more work to be user friendly, also I am unable to see my accrued time for vacation use, it only shows me sick leave. Recently I have been unable to clock in/out. I don’t understand why. I know how to - I have done it plenty of times. Been using this app for almost 3 years. I noticed it had issues once I switched my phone from military time back to 12 hr clock & since then it will not let me set my time for my timecard. There is no longer a drop down menu, I’ve tried just typing it in and it says error. I have also uninstalled the app and reinstalled it, issue is still happening.
  • The app works when it wants to Oct 17, 2018

    By DLRamos
    I haven’t had any problems with this app until about two months ago. All of a sudden it doesn’t like to use cellular to login. I have to type the password instead of fingerprint login, and every time I want to switch pages I have to switch apps and switch back. This doesn’t happen with WiFi, and none, NONE of my other apps using cellular are having this problem. It happens all at all times. Very frustrating indeed. Also, the menu could use a bit of streamlining. to access the profile, it should not look like it’s been selected already. Otherwise... it’s an app that my employer uses, but only just enough to get payroll done.
  • Painfully slow and fancy fancy user interface Apr 15, 2022

    By De Wildt
    Asside from the app being slow to start up a lot of the UI uses “fancy fancy” components that aren’t what you would expect on your phone. See ting time in a time off request for example isn’t just a normal date time selection. Even more painful is changing your password (when it inevitably resets because apprent security). Changing the password requires a reset and if you use a password manager with generated passwords it is almost impossible to copy paste the password in either the whole app reloads when you switch in and out (because the password keyboard doesn’t work in the app) or when you want to paste the input box has the paste button show only for a fraction of a second. Resetting your password is also fancy fancy when you start typing a phone number in the “email or phone number” box it switches from a normal keyboard to a number keyboard but only about a second after you started typing so you loose focus or mistype because the keyboard suddenly changed. Overall a really painful experience I would have give it two stars if I didn’t have to just go through the password reset AGAIN! One more complaint is the payroll compare this would actually be useful if it included your earnings.
  • May 2, 2022

    By Amanda McClain
    The app never remembers my login. The quick clock doesn't work half the time. I have to reset account probably two or three times a week just for it to work right? Means I have to go through all the setup steps and registration code over and over again. Severely lacking in speed. The menu is wonky and hard to navigate. Half of the features don't work because HR didn't set it up correctly or it's broken.
  • Jun 3, 2022

    By Alec Leal
    Most annoying thing about this app is the animation sequence that cannot be turned off. It takes far too long to open up an app that is all about clocking time down to the second. I've had moments where, after Quick Clock doesn't work I have to log in manually. Because it takes so long, I was not able to click in on time. Please just remove the ADP logo animations.
  • Apr 26, 2022

    By Zac Alling
    Sluggish performance. Confusing, unintuitive menu layout. Quick clock will randomly be unavailable, forcing a tedious login with a very strict password that they make you create which, btw, you cannot see as you type it in with no option to unhide which often causes mistakes which is easy enough on a small mobile keyboard. There are some things this app does well but for software that I'm forced to use to quickly clock in and out of work, its mostly a pain to use.
  • The laggiest app there ever was Nov 29, 2021

    By asiyarox
    I’m convinced there hasn’t been a decent update for this app since it was released. This app is SO slow and half of the time is lagging so bad it doesn’t log my clock in or clock out punches. First off, the log in screen 🙄 good luck if you miss Face ID the first time because you’re going to have to close the app and reopen it because the Face ID button in the upper right hand corner doesn’t work! When you finally do log in, you have to watch the ugliest, slowest, glitchiest graphic there ever was telling you once again that you’re in the ADP app in case you didn’t know already after spending 5 minutes trying to log in. Past that point, if you’re lucky, the Home Screen will load. Other times, you’ll be left staring into the eyes of the spinning wheel of death waiting for it to load. Which eventually will lead you to closing the app and going through all of that AGAIN. The layout and style of this app also just reads as dated and definitely needs a modern touch. If the app actually worked and was easy to navigate and use, it would be great. Hopefully a face lift is coming up for this app soon.
  • May 2, 2022

    By Funny Geeks
    It's bad enough that it constantly takes me back to the login screen and makes me login again, but now it's just saying "Cannot reach server. Please try again later" and I can't login at all! And every time I login I have to click through all the menus again, it doesn't save where I am in the forms. Luckily it actually saves the documents I complete, but constantly re-logging in and having to click past the paperwork I already completed it annoying.
  • May 21, 2022

    By Devin Smith
    There is something wrong with the direct deposit feature. Ive tried to set it up every day this week but when I enter my routing and account numbers and check the box for terms and conditions, the next button does not work at all. Also the dropdown box for the select account type does not have any options, everytime I click the dropdown box it says no results. I wish this would get fixed as I would love to actually use the direct deposit feature.
  • Apr 14, 2022

    By Sara Stowers
    The app does not work with my Galaxy S22 even though I've uninstalled/reinstalled, restarted phone, disconnect/reconnect to wifi, etc. I'm not sure if I'm one of only a few with this issue but getting online help from adp is quite difficult to find. However, when it used to work on my old phone it was okay. Just dodgy connection and the occasional "please try again later" so I won't put the 1 Star.
  • Problems with Time Off Request Apr 30, 2021

    By Flyer33
    After iOS 14.5 update, unable to enter “Start Time” or “End Time” of Time Off Request. Neither the time selection scroll wheel or standard keyboard are functioning for those fields. Enabling the “All Day” switch allows the user to press the “Create” button, but the Time Off Request is not created. The user is taken to a new page. The page title is “Confirm” but the entry button at the bottom of the page says “Update Changes”. There is no information entered to confirm or update. The user must enter the information again. However, the required “Start Time” field is also not working on this page. The user is ultimately unable to submit their Time Off Request. Deleting and reinstalling the app doesn’t fix the problem. Rebooting the device and clearing the cache also doesn’t fix the problem.
  • Fingerprint forgetting is SO annoying Mar 24, 2019

    By Kenzielizabeth
    I use this for work to clock in and out. It’s fine when it works, but about once a month, it forgets my fingerprint and I have to login with my password, which has long since been forgotten by that point. This means I have to go through the process of resetting my password and fingerprint. If it happens when I’m supposed to be starting my shift, I end up just taking a screenshot of my phone instead to submit to my employer so I can move on and reset everything when I get home. The last straw for me was this Friday. I was able to punch in for a shift at the start, then when I was leaving and trying to punch out a few hours later, it happened AGAIN. My “fingerprint needed my password to be set up”. UM I ALREADY SET IT UP LIKE 6 TIMES. Just way more trouble than it’s worth. I would absolutely use a different app if I had the option.
  • May 27, 2022

    By BeetlePmP
    I feel bad for anyone that is required to use this app. The features are cool and pretty convenient, but the app crashes.... a lot. Doesn't matter if you're on wifi or not. Cache cleared, deleted and re-downloaded, but nothing helps. And it's not just me, 20 coworkers all exp. the same thing...System error unable to parse response... this happens every use. Sometimes more than once. Oh and the password reset frequency is ridiculous...I've had the same password for 20 yrs, never been hacked.
  • May 18, 2022

    By Melinda Hill
    When this app works it is fantastic. However the number one issue is the password reset frequency. It is so often and so difficult to come up with an entirely new password that does not have any characters from the last 20 something previous passwords! I have it set up to access my info by using my finger scan. I don't understand why it has to be changed so often. I've been working on this process for 30 plus minutes and finally was changed successfully only to be locked out!!
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
  • TERRIBLE APP Mar 8, 2022

    By bbyryee
    I honestly hate this app would give 0 stars if I could. It takes almost 10 mins just to load the app to clock in and that’s if your lucky. That’s only one of my complaints… the time card option is almost never accurate meaning it’s telling me the current pay period is feb 5th through 19th when it should be March 5th through March 19th so I can’t see any of my current hours which is really frustrating seeing as this is how I get paid so I feel as though y’all are playing with my money at this point. I’ve also had multiple problems just trying to log in I’ve had to reset my password 7-8 times within the past 5 months just to log in. This app needs serious updates and bug fixes because this isn’t any ordinary social media/ for fun type app this is literally how people clock in FOR WORK! I’d also like to add that I’ve tried reaching out multiple times via email and have been straight up ignored. When your app is designed for people to clock into work the last thing you should be doing is ignoring people. This is how we who use the app get paid for the long hard hours we work so you guys ignoring us and failing to fix these simple bugs and glitches is down right wrong and honestly just lazy. Do better.
  • UPDATE: Still slow, only works half the time Jun 25, 2018

    By csoule14
    Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
  • Apr 27, 2022

    By TJ L.
    junk Just junk, I shouldn't have to clear my phones cache to use an app. I don't have to when I use any other apps on my phone. But here are a few issues I have, stop with the password change every six months that's ridiculous. Next would be the quick clock option, I don't always want to log in just to start my day. Also put an option to transfer to another department with the quick clock option. Best of luck to you,
  • Just. Get. A. Bank!!! Warning !!!!!! Oct 9, 2019

    By Skyy64
    I have never been more frustrated with a service provider in my life. I called to ask a question about Apple Pay and the customer service guy who barely speaks English blocks my card for “Suspicious activity” even though you have to pretty much give them all your life information JUST TO SPEAK TO THEM!!! My question is how if there was suspicious activity with my card when I called was I still able to ask them information ABOUT the card? Had me on hold just to tell me that they can’t do anything and that I need to send sensitive information to an email address which haven’t even responded to me. You guys are CROOKS. You lock my card when I call to ask a question. You tell me I’m suspicious ON MY OWN CARD which they ask for your social and employer and a whole bunch of information only the cardholder would know and that’s not enough. Your customer service is obviously outsourced in another county and the language barrier is frustrating when they don’t understand what you’re asking or can’t do anything. JUST GET A BANK ACCOUNT. I STILL don’t have access to my account and every time I call they give me the same answer. It’s not worth it. Worst experience ever. And I’m going to continue to spread the word about you to whoever will listen.
  • Irritating Oct 16, 2020

    By kita111979
    ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.
  • May 5, 2022

    By Frank Betts
    Resetting password is a problem process. Unclear directions. If you follow prompts, you will fail miserably. I use the biometric finger print option which I enjoy immensely. But even after you do reset your password, it won't recognize your finger print. Once again, you are left by yourself to figure it out on your own. Not happy!!!!
  • May 23, 2022

    By Kbear 938
    My company uses this app, the instances where it just doesn't work are too frequent. Most common issue is the quick clock function not working but sometimes, like today, even signing into the app will not allow me to clock in or out, all areas of the app just give me an error message even when connected to Wi-Fi. Highly unreliable.

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