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ADP Mobile Solutions

ADP Mobile Solutions

ADP, INC.

ADP Mobile Solutions is an employee self service app

4.6 Ratings 1M+ Reviews 10M+ Downloads
Featured on Best 10 Apps for Payroll Processing

About ADP Mobile Solutions

ADP Mobile Solutions is an employee self service app
see more about ADP Mobile Solutions

Ratings & Reviews

4.6
1.5M+ Ratings
  1. 5
    80%
  2. 4
    11%
  3. 3
    3%
  4. 2
    1%
  5. 1
    4%
  • Sep 16, 2020

    By Robin Low
    Edit: Upon speaking with my employer as suggested, my issue was resolved. It's just a tad bit slow but otherwise I actually prefer this app to the desktop version! It works well in order to show me my info, but I do all that on the computer. I want it specifically to clock in/out so I don't have to waste time finding a computer at work. My colleagues who have the app on their iPhones can do it, but I unfortunately can't do it on my Android making this app relatively useless to me. :/
    more
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
    more
  • Sep 15, 2020

    By Stephanie Renner
    I love the app and being able to clock in and out (Although it's really slow). Currently working remotely from home, for the past 6 months. However, I do not like that you can not view pay statements at this time. Thought this was fixed on the last update. Is there a fix? Thank you, Steph
    more
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
    more
  • Worked great until I got locked out Aug 12, 2020

    By StarsOvation
    EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
    more
  • UPDATE: Still slow, only works half the time Jun 25, 2018

    By csoule14
    Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
    more
  • Sep 18, 2020

    By Ted Mlenar
    This app is PAINFULLY slow. Unfortunately my company went paperless and I am forced to use it. The only thing I want to do is check my hours for the week and look at my paycheck. Very convenient having everything online. That is easily overshadowed by how ridiculously long it takes to do ANYTHING. Update after update for "Bug fixes" changes nothing. Absolutely ridiculous. Turning on wifi calling changes nothing.
    more
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
    more
  • Sep 26, 2020

    By Nick Souhleris
    The app doesn't allow me to fill out my timecard or even see it like i can through the website. This is literally the most important thing that i use adp for. Couple this with the awful mobile site and the fact that the desktop site is unusable on a phone, and now there's no way for me to fill out my timecard without an actual pc.
    more
  • Sep 23, 2020

    By Michael Warrington
    This is an awful app. The main purpose is to punch in and out yet the interface does not show you whether you are actually punched in or out and lags so much that it often punches you in and back out again so it looks like you didn't work and then came in for a double night shift til the next morning. Really is a context sensitive button that hard to program? Can you make punching in and out quicker and let it grab the location data in the background? Inexcusable.
    more
  1. Your one-stop shop for all team needs! Payroll access, time off & attendance, benefits, and other vital HR information in one convenient location
  2. Key employee features: view pay and W2 statements, request time off, punch in/out, view benefits, chat with colleagues, and more
  3. Key manager features: approve employee time cards, view and approve time off, edit team work calendars, and more

Reviewed by Kaylin on February 7, 2018

  • Sep 16, 2020

    By Robin Low
    Edit: Upon speaking with my employer as suggested, my issue was resolved. It's just a tad bit slow but otherwise I actually prefer this app to the desktop version! It works well in order to show me my info, but I do all that on the computer. I want it specifically to clock in/out so I don't have to waste time finding a computer at work. My colleagues who have the app on their iPhones can do it, but I unfortunately can't do it on my Android making this app relatively useless to me. :/
    more
  • Can’t log in/UPDATE Aug 11, 2020

    By KDowty
    I have had this issue solved already, Thank you for your response though. APP has and is working. I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!
    more
  • Works Great, but... Apr 30, 2020

    By EdsonSLop
    The app runs smoothly and don’t have any issues with it when I’m logged on. However, every day I have to Enable “Unlock with Face Recognition” and input my password. Sometimes it happens after I have closed the app. Not sure if closing the app clears the cache, but this doesn’t happen to the other applications I use that allow me to enable Unlocking with Face Recognition. Please, if possible, please fix. If this is not possible let me know so I can change my review since it is out of your control. Thank you! (Update) With the new update, the developers may have fixed the issue reported. Hopefully that did the trick and I don’t run into the same issue.
    more
  • Adp app Feb 26, 2019

    By Zat55
    When is not wanting to open at all I don’t know why I can sit here for 30 minutes to an hour and it still loading it will not let me in and I need in so I can get my tax W-2 forms out so that I can do my tax return I cannot do that if it keeps loading and loading and loading it doesn’t open where I can go to login and put in my password it is circles the little thing of loading for hours and hours and doesn’t even let me in because it one day I want to do go and go and go for three hours and it still was loading it never loaded I just think that it needs to be updated or something and it doesn’t seem to want to update on my iPhone 8
    more
  • On a budget, Financial planning, & ADP is perfect! Jun 13, 2018

    By BaileyOnABudget
    The ADP app has been perfect for me keeping up with my budget. It’s easy to access. I’m only clicks away from anything I need to see. I’m able to see my balance, my tax forms, and my pay stubs. I check my balance frequently to make sure I’m not over spending and this app even offers you a chart that’s shows you what you spend your money on. It’s a great app and perfect for people who want easy access to their account. A second plus is it’s easy to transfer funds and they call you when they are unsure of what’s being spent to make sure it’s you, spending your own money$$!! I would recommend this App to everyone.
    more
  • Sep 15, 2020

    By Stephanie Renner
    I love the app and being able to clock in and out (Although it's really slow). Currently working remotely from home, for the past 6 months. However, I do not like that you can not view pay statements at this time. Thought this was fixed on the last update. Is there a fix? Thank you, Steph
    more
  • Worked great until I got locked out Aug 12, 2020

    By StarsOvation
    EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
    more
  • Pedrovious Jul 11, 2019

    By Pedrovious
    I give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too. It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it.
    more
  • Sep 17, 2020

    By Beth Pritchard
    I had no problems with the app until the last update on the 15th. Now I can't even log in. Update - Reinstall worked, but I shouldn't have to delete app and reinstall whenever you push an update.
    more
  • ADP still filled with buGS Nov 15, 2018

    By Rav'Er Lov'Er
    The first 2 weeks was understandably to be a little buggy (glitches) but it has been live for almost 2 months now and it still has annoying glitches. A good example of this is turning on “paperless” statement since company implemented this ADP and I’m still receiving my paper statements. Called our payroll Dept several times about this issue but they either don’t want to return calls or hiding from people complaining about issues (mostly voicemail even during business hours). So they too add to the frustrations of people seeking answers. Obviously something has to give. I believe change is good if it’s for the better but this....is a shameful excuse for the worst!!!
    more
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
    more
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
    more
  • Sep 20, 2020

    By Juliana Helena Davis
    It doesn't have the same layout and options as with the desktop but provides basic information. Pay dates , amounts, sick time and benefits. It doesnt alow you to check in and out or see your timecard.
    more
  • Sep 28, 2020

    By M Paradiso
    Great app. Just slow. If you want to use it to punch in and out, You need to open app A min or two before hand .
    more
  • Mostly useful but can be pretty annoying Oct 15, 2019

    By bumblebree0514
    My job switched to using ADP as its agency for payroll. I was never impressed, but I do acknowledge its usefulness. Everything that I used to have to access separately (paystubs, tax forms, benefit info,etc) is now mainstreamed on ADP. That’s the great part. The not so great parts? Having to frequently log in and switch on Face ID within days (sometimes within the same day) of each time I log in to record my hours. And in general the app is a bit slow. (just like the website, which for the record I also hate using because it keeps telling me I’m logged in somewhere else when I’m not and no one feels like deleting cookies or whatever every time I need to access the site so here I am with the app. I’m thinking the developers just need to take more time with this stuff, honestly) 3 stars until ADP steps their game up.
    more
  • Sep 25, 2020

    By Valerie Williams
    This App not very good!. Literally takes a minute or more just to load. Slow, slow, slow! At first I thought it was my internet service but my other apps don't take that long to load. I really would like this issue to be fixed, Thanks.
    more
  • Fingerprint forgetting is SO annoying Mar 24, 2019

    By Kenzielizabeth
    I use this for work to clock in and out. It’s fine when it works, but about once a month, it forgets my fingerprint and I have to login with my password, which has long since been forgotten by that point. This means I have to go through the process of resetting my password and fingerprint. If it happens when I’m supposed to be starting my shift, I end up just taking a screenshot of my phone instead to submit to my employer so I can move on and reset everything when I get home. The last straw for me was this Friday. I was able to punch in for a shift at the start, then when I was leaving and trying to punch out a few hours later, it happened AGAIN. My “fingerprint needed my password to be set up”. UM I ALREADY SET IT UP LIKE 6 TIMES. Just way more trouble than it’s worth. I would absolutely use a different app if I had the option.
    more
  • minor annoyances could be fixed very easily. Apr 8, 2020

    By hnbanana
    My job requires we use ADP to clock in and out multiple times a day, so I use this quite a lot. at least twice a week it completely forgets my log in information and I have to input it again, which often means I have to pull over and type it out, so that gets old quick. also, without fail when I click the Log In button the screen shifts and instead I click "forgot password" and have to back out of that screen before continuing. a little thing, but it is literally every. single. time. I also think the app would benefit from being able to clock back in and have it logged without having to wait 3+ minutes. I just wanted to put these issues out there so the developers are aware and hopefully fix this issues.
    more
  • Total failure of fundamental features Oct 13, 2017

    By ceejy87
    An app can be limited compared to a full site...fine. But the big "Punch" button at the top of the main screen for employers who use this application for time keeping should work more than half the time. Thanks to the frequent technical error messages upon punch attempts (or altogether failure of this app to load), the ease with which people can accidentally double punch just waiting for their punch result to load, and problems with location parameters I fix probably a dozen exceptions a week as a manager. The timecard is a really fundamental part of people coming to work and getting paid accurately. I have a staff of less than 10 and this app's problems still manage to waste a whole bunch of my time every week so people can be paid.
    more
  • Very limited phone app, no accrual detail Sep 3, 2017

    By banzaicat
    Good thing I visited ADP in browser on laptop prior, managed to login, download all very detailed pay stubs there including benefits accrual. Great. This phone app? Pay stub shows NO benefits accrual (this period or year to date). Shows what you've been pd in vaca/sick but not accrued or available. Pdf download feature a joke, can't easily open/save to Dropbox etc & sending to self by email produced a few characters of text. The last option, mobile site for phone? I can't LOG IN there tho clearly I can at both of above and no help options for mobile site. Guess it's browser login from computer each payday but most of us want easy mobile access and download options.
    more
  • UPDATE: Still slow, only works half the time Jun 25, 2018

    By csoule14
    Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
    more
  • Sep 18, 2020

    By Ted Mlenar
    This app is PAINFULLY slow. Unfortunately my company went paperless and I am forced to use it. The only thing I want to do is check my hours for the week and look at my paycheck. Very convenient having everything online. That is easily overshadowed by how ridiculously long it takes to do ANYTHING. Update after update for "Bug fixes" changes nothing. Absolutely ridiculous. Turning on wifi calling changes nothing.
    more
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
    more
  • Sep 26, 2020

    By Nick Souhleris
    The app doesn't allow me to fill out my timecard or even see it like i can through the website. This is literally the most important thing that i use adp for. Couple this with the awful mobile site and the fact that the desktop site is unusable on a phone, and now there's no way for me to fill out my timecard without an actual pc.
    more
  • Sep 23, 2020

    By Michael Warrington
    This is an awful app. The main purpose is to punch in and out yet the interface does not show you whether you are actually punched in or out and lags so much that it often punches you in and back out again so it looks like you didn't work and then came in for a double night shift til the next morning. Really is a context sensitive button that hard to program? Can you make punching in and out quicker and let it grab the location data in the background? Inexcusable.
    more

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