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ADP Mobile Solutions

ADP Mobile Solutions

ADP, INC.

ADP Mobile Solutions is an employee self service app

4.7 Ratings 2M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Your one-stop shop for all team needs! Payroll access, time off & attendance, benefits, and other vital HR information in one convenient location
    2. Key employee features: view pay and W2 statements, request time off, punch in/out, view benefits, chat with colleagues, and more
    3. Key manager features: approve employee time cards, view and approve time off, edit team work calendars, and more

    Reviewed by Kaylin on February 7, 2018

  • Pedrovious Jul 11, 2019

    By Pedrovious
    I give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too. It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it.
  • Apr 23, 2021

    By Kat Werner
    Thanks for your quick address of the issue and response! Thankfully, I can see my hours again on the 'Timecard' tab. My 'Pay' tab now reads 'There is a problem. Please check back later.' But that is much more of a convenience than a necessity. I feel that y'all still deserve 5 stars because you seem to sincerely, and quickly, actually read reviews and fix direct issues. Thank you so much for running your business this way!
  • May 5, 2021

    By Teri Strode
    I really like using this app but just lately I'm not able to clock in. I am in range and never had a problem before but now the blue Start Work button doesn't work. Can you help with this issue? EDIT..i have changed my rating to 5 stars. Thank you for all of your communication. It was a problem with my phone location somehow being turned off. I am now a le to clock in and out of work. Great customer service!
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
  • May 6, 2021

    By Jennifer Bostic
    I give it a 3 stars. It is constantly freezing and crashing. Also many times there's a message saying sorry we are having difficulty loading this information at this time. For example the time benefits section has been out for like a month. Fix all these issues and I might give it a 4.
  • Apr 21, 2021

    By samar abed
    Please fix the timecard issue. I can see from other reviews I have read that I am not the only person who is unable to view my timecard and this us a big problem for me. And yes, I have done everything suggested to the other users with this issue. I will change my rating to 5 stars when this is fixed. Update Thank you so much for fixing the problem. 5 star rating now, I really do love this app when it's working correctly.
  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
  • May 8, 2021

    By Tammy Mendoza
    I don't like the fact that the app makes you change your password all the time. I've been with my company for over ten years, so I'm running out of what password to use, and then trying to remember what I changed it to, is frustrating. Maybe have us change passwords every three or four years?, better.
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
  • Pedrovious Jul 11, 2019

    By Pedrovious
    I give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too. It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it.
  • Apr 23, 2021

    By Kat Werner
    Thanks for your quick address of the issue and response! Thankfully, I can see my hours again on the 'Timecard' tab. My 'Pay' tab now reads 'There is a problem. Please check back later.' But that is much more of a convenience than a necessity. I feel that y'all still deserve 5 stars because you seem to sincerely, and quickly, actually read reviews and fix direct issues. Thank you so much for running your business this way!
  • May 5, 2021

    By Teri Strode
    I really like using this app but just lately I'm not able to clock in. I am in range and never had a problem before but now the blue Start Work button doesn't work. Can you help with this issue? EDIT..i have changed my rating to 5 stars. Thank you for all of your communication. It was a problem with my phone location somehow being turned off. I am now a le to clock in and out of work. Great customer service!
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
  • May 6, 2021

    By Jennifer Bostic
    I give it a 3 stars. It is constantly freezing and crashing. Also many times there's a message saying sorry we are having difficulty loading this information at this time. For example the time benefits section has been out for like a month. Fix all these issues and I might give it a 4.
  • Apr 21, 2021

    By samar abed
    Please fix the timecard issue. I can see from other reviews I have read that I am not the only person who is unable to view my timecard and this us a big problem for me. And yes, I have done everything suggested to the other users with this issue. I will change my rating to 5 stars when this is fixed. Update Thank you so much for fixing the problem. 5 star rating now, I really do love this app when it's working correctly.
  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
  • May 8, 2021

    By Tammy Mendoza
    I don't like the fact that the app makes you change your password all the time. I've been with my company for over ten years, so I'm running out of what password to use, and then trying to remember what I changed it to, is frustrating. Maybe have us change passwords every three or four years?, better.
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
  • May 7, 2021

    By Anke L-Mickens
    The App was working perfectly fine for the last couple of years, a glitch here and there, nothing major though. For the past 3 weeks i try to log in and all I get is a message stating server error. My Co workers haven't had an issue and even received an update. I have uninstalled this App at least 5 or 6 times, cleared my cache, restarted the phone and reinstalled the App. Nothing has helped. This has become worthless Edit: i have a galaxy S20, didn't realize it was considered an older phone.
  • Irritating Oct 16, 2020

    By kita111979
    ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.
  • Apr 24, 2021

    By Mike D
    This app was helpful although a struggle to get to load, until it just randomly stops providing your paystubs. There's no way to contact support because when follow the prompts it tells you how to find your w-2 (which is obviously different than a paystub). Seems like there should be a simpler way to remedy this but it's designed with very little ability to be interactive.
  • May 3, 2021

    By Mike M.
    Error We apologize. There is a problem. Please try again later. That's the theme of this app. Always shows the same thing where it used to show a cheque that flipped between gross and net. Now it just shows that, but if I click the pay header I can still see my paystubs at least. Edit: Reinstalling the app doesn't fix it. It still says the same thing where my last pay should be. It also says the same thing if I go to "Settings" then "Notification Center".
  • Problem With App and Help Is Inaccessible Jul 15, 2018

    By MrFactotum
    When I first downloaded this app it seemed to work fine. Now, after several days use information that I enter in the app needs to be corrected/resubmitted through the online web site portal. What's more, when trying to contact email support for assistance I am required to select the category of my app problem from a drop down menu however the problem that I am experiencing doesn't seem to fit into any of the categories ergo I am not able to contact app support via email. What's more, I am told that others I work with are also experiencing problems with the app. Fortunately, my company will shortly provide me with an alternative to the iPhone app and the from home computer login but it is disappointing and frustrating, nonetheless, to think that the information put into the app is safely recorded only to find out that such is not the case some time later. What is infinitely more frustrating is not being able to find a way to contact app support via email regarding my problem without having to submit bogus information to get past the ADP app submission form. I will delete the app and use the online portal instead.
  • Apr 30, 2021

    By Jigar Gheewala
    Very poorly designed. Dont let me login with the correct password. Dont send the text if you forget the password and needs to reset. Also the website is worst. Everytime i have to forget the password and create new one. Sometimes dont even let me login. Just making money and not giving proper services to employees.
  • App is absolutely garbage Mar 25, 2020

    By Haldricsfury
    This app worked properly for the first week, and I’ve fought with it every day for the next 2 years. I’m fed up and wanted to go out of my way to put a review here now because I’m just so done with it. -app crashes, freezes daily -ALWAYS, always, always forgets that I enabled the “log in with a look” feature. And when I say always, I mean every single time I open app. I can enable the feature, then it will accept my info and log me on, I do what I need to do, then log off. I then come back an hour later for some other task, and it will have the nerve to ask me to enable the feature again, and ask for a password to enable. As if i didn’t just do this earlier that day. I’ll set it up and then repeat. Finally o decide to just forget the face feature and just log on normally, but wait, the app now constantly asks if I want to enable the face feature every time I reopen the app. Essentially adding an extra step any time i want to just use the app! This is so frustrating and hope somehow developers magically know what they’re doing because this is the worst piece of application ever invented! I’d give it negative stars if i could
  • The most unreliable time management app I have ever used Jun 22, 2018

    By gpabluearms
    This app doesn’t function correctly when on the mobile network. This app doesn’t work when connected to strong WiFi. It’s about a 50/50 chance that it will log your punches, sometimes it won’t log the punch even though it says it was successful. I have had to try and recall time cards from a week before, undoubtedly losing some of the time I should have had. So now every punch I make in the app I have to also write down in a notebook.... seems a little ridiculous, why not just use an old fashioned time stamp machine at this point, if I have to write everything down anyways then what’s the advantage of the app? It does have nice features like being able to see all your pay history and stuff like that. Basically it has potential, but the major bugs prevent it from being anything other then an annoyance and a hindrance for myself and the payroll mngr who has to talk around an correct all the messed up times. Productivity stops, efficiency stops, the whole operation jams up on some level. If the app ever gets fixed I’ll delete this or write a positive review.
  • Used to work, now it doesn’t Jan 5, 2021

    By Not ok1
    Update: every time I log in, it says I have a temporary password that can’t be re-used, which forces me to re-set my password. I don’t have a temporary password. It’s just a regular password. Update: after the app has been updated, it worked once. Now, two weeks later, it does not remember my password/tells me it is incorrect, and asks me to reset it upon login. The app used to work fine. Now, every time when I should be able to use touch, it asks for my password. I enter my password, and it tells me my password is incorrect. I re-set my password, and it tells me the NEW password is incorrect. I have only been able to log in once in maybe 3 months? Please fix. I also note several people have written similar reviews. I’m concerned about the lack of customer service and support given the problem is ongoing. Doesn’t speak well of ADP. Update: after receiving a “developer” response, they say I need to contact my HR for a problem with THEIR app not working?! It’s your app that is requiring and not recognizing passwords! Even more concerned that problems aren’t being investigated, but passed off.

No reviews available

  • img Expert
    1. Your one-stop shop for all team needs! Payroll access, time off & attendance, benefits, and other vital HR information in one convenient location
    2. Key employee features: view pay and W2 statements, request time off, punch in/out, view benefits, chat with colleagues, and more
    3. Key manager features: approve employee time cards, view and approve time off, edit team work calendars, and more

    Reviewed by Kaylin on February 7, 2018

  • Pedrovious Jul 11, 2019

    By Pedrovious
    I give this four stars because it work well but when it doesn’t it can be frustrating. I have an iPhone 6S plus and can have issues with the app. It periodically will shut down when I go to punch the clock it just goes back to my phone screen. Lately it kept asking me to re-do password and sometimes I user ID. And even asked me to redo my thumbprint three times in one week. Sometimes I shut my phone off and back on and it works or call actually delete the app and then reinstall it. That often works too. It tends to go through spurts like this and then works for weeks. All in all I really like the app! Having the availability to punch in before I get to my computer is great. I often can get sidetracked with people asking you questions before even sit down and easily forget to punch in. I would easily recommend anyone to try it.
  • Apr 23, 2021

    By Kat Werner
    Thanks for your quick address of the issue and response! Thankfully, I can see my hours again on the 'Timecard' tab. My 'Pay' tab now reads 'There is a problem. Please check back later.' But that is much more of a convenience than a necessity. I feel that y'all still deserve 5 stars because you seem to sincerely, and quickly, actually read reviews and fix direct issues. Thank you so much for running your business this way!
  • May 5, 2021

    By Teri Strode
    I really like using this app but just lately I'm not able to clock in. I am in range and never had a problem before but now the blue Start Work button doesn't work. Can you help with this issue? EDIT..i have changed my rating to 5 stars. Thank you for all of your communication. It was a problem with my phone location somehow being turned off. I am now a le to clock in and out of work. Great customer service!
  • Apr 21, 2021

    By samar abed
    Please fix the timecard issue. I can see from other reviews I have read that I am not the only person who is unable to view my timecard and this us a big problem for me. And yes, I have done everything suggested to the other users with this issue. I will change my rating to 5 stars when this is fixed. Update Thank you so much for fixing the problem. 5 star rating now, I really do love this app when it's working correctly.
  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
  • Can’t log in/UPDATE Aug 11, 2020

    By KDowty
    I have had this issue solved already, Thank you for your response though. APP has and is working. I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!
  • Works Great, but... Apr 30, 2020

    By EdsonSLop
    The app runs smoothly and don’t have any issues with it when I’m logged on. However, every day I have to Enable “Unlock with Face Recognition” and input my password. Sometimes it happens after I have closed the app. Not sure if closing the app clears the cache, but this doesn’t happen to the other applications I use that allow me to enable Unlocking with Face Recognition. Please, if possible, please fix. If this is not possible let me know so I can change my review since it is out of your control. Thank you! (Update) With the new update, the developers may have fixed the issue reported. Hopefully that did the trick and I don’t run into the same issue.
  • Adp app Feb 26, 2019

    By Zat55
    When is not wanting to open at all I don’t know why I can sit here for 30 minutes to an hour and it still loading it will not let me in and I need in so I can get my tax W-2 forms out so that I can do my tax return I cannot do that if it keeps loading and loading and loading it doesn’t open where I can go to login and put in my password it is circles the little thing of loading for hours and hours and doesn’t even let me in because it one day I want to do go and go and go for three hours and it still was loading it never loaded I just think that it needs to be updated or something and it doesn’t seem to want to update on my iPhone 8
  • Performs flawlessly (for what it is configured to do) Jan 19, 2018

    By Cessna210Tim
    The app works well, logs in well, and TouchID works great. The ability to see checks, approve time cards, and request time off on the go is a wonderful benefit. What is crazy is I’m reading other reviews that are 1 star where people are complaining about service or performance issues THAT HAVE NOTHING TO DO WITH THIS APP! Have to change your password often? Blame your employer (and their security policies). Have a problem with how much you were paid? Blame your employer (and call the payroll manager at your employer, not ADP). Frustrated with location services preventing your punch in? Blame your employer (for an overly restrictive geofence) and your phone’s GPS positioning information (maybe because you’re indoors?). Don’t see your time information on the time sheet anymore? Blame your employer and how they decided to restrict that information in your app now. Seriously, leaving reviews that vent rather than checking with your employer to see how they have ADP configured for their use shows more about the reviewer than the app.
  • On a budget, Financial planning, & ADP is perfect! Jun 13, 2018

    By BaileyOnABudget
    The ADP app has been perfect for me keeping up with my budget. It’s easy to access. I’m only clicks away from anything I need to see. I’m able to see my balance, my tax forms, and my pay stubs. I check my balance frequently to make sure I’m not over spending and this app even offers you a chart that’s shows you what you spend your money on. It’s a great app and perfect for people who want easy access to their account. A second plus is it’s easy to transfer funds and they call you when they are unsure of what’s being spent to make sure it’s you, spending your own money$$!! I would recommend this App to everyone.
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
  • Worked great until I got locked out Aug 12, 2020

    By StarsOvation
    EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
  • ADP still filled with buGS Nov 15, 2018

    By Rav'Er Lov'Er
    The first 2 weeks was understandably to be a little buggy (glitches) but it has been live for almost 2 months now and it still has annoying glitches. A good example of this is turning on “paperless” statement since company implemented this ADP and I’m still receiving my paper statements. Called our payroll Dept several times about this issue but they either don’t want to return calls or hiding from people complaining about issues (mostly voicemail even during business hours). So they too add to the frustrations of people seeking answers. Obviously something has to give. I believe change is good if it’s for the better but this....is a shameful excuse for the worst!!!
  • Only as great as your company allows May 25, 2018

    By beli918
    My company recently did away with all physical direct deposit pay stubs, forcing us to integrate the ADP app and website into our operations. With this app, I am able to view my paid time off as it accrues, check my time card as the pay period progresses, and my company is even considering using it as a platform to post our schedules. All in all, it’s a great tool! That being said, it all depends on what your company allows on the app. Which I think is a good thing, as it means I am not shifting through needless features. I luckily work for a great company that knows the needs of their employees, so I do feel for those who have had a difficult time using this app.
  • Would be 5-Stars but.. Dec 12, 2017

    By C. Me c u
    I enjoy this app and find it very useful. I really appreciate how you can see where your money is going. In my position I can also view leave balances of employees. What I don’t like is the error issues. For example, since November it’s said “ We apologies. There is a problem. Please try again later.” This isn’t the first time since using the app. What the most annoying is the fact that I cannot view my current pay period without clicking on the Time Card feature so all I see is a two month block. I’d be nice to have my current time card period up and available like it was in the past. Please fix, mahalo nui loa
  • Log in trouble Oct 27, 2019

    By twinkiess
    It’s a good app, it comes in handy when i want to check how many hours i worked or how much pto i have. the only problems that i’ve been having are sometimes it doesn’t recognize my fingerprint and counts it as an incorrect login, other times the fingerprint option doesn’t even come up and i have to type in my password (which i’ve had to change so many times because it never seems to recognize any of the passwords i put in). overall, the only problems i ever seem to have are with logging in. but when i am able to log in, everything else runs smoothly!
  • Not too bad May 14, 2020

    By f$&$k off
    The only problem I ever had with this app is that it would never save my Face ID. I still had to type my credentials every time wile also selecting yes I want Face ID. I will say the last couple times I ha e logged in the Face ID work. So not sure if it is a fluke or if it is fixed. Only time will tell. But over all pretty good app. Never mind found another problem. I can leave this message without a nick name. People should be able to have the same nick name. It’s not like I’m logging in with it. That makes me frustrated trying 10 different name to find out they are all taken. That’s pretty stupid. Thank you
  • App keeps crashing! Aug 26, 2019

    By Shelby_whelby
    The app is very convenient with everything you need in one place but, the app for the past few weeks has been crashing almost seconds after the dashboard page pops up and there has yet to be an update to resolve this issue. My coworkers are experiencing the same thing and we all pretty much clock in on our phones so we rely a lot on the app. I recommend anyone to use this app as everything is laid out better than the website for mobile use. The crashing is the only issue, I hope an update soon will help fix this!
  • Glitches Jun 24, 2020

    By Cypress35
    Ever since my company has switched to ADP, my hours are hardly ever correct! I’m always shorted minimum an hour to a few hours every paycheck! My HR department has updated my address multiple times and my check still shows my old address and there is constant flu with punching in and out and it never shows how many hours I’ve worked at the end of my shift. It should calculate my hours for me when I punch out. The program from another payroll company it showed calculation when I punched out and it used my thumb print. Extremely convenient as an employee
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
  • May 6, 2021

    By Jennifer Bostic
    I give it a 3 stars. It is constantly freezing and crashing. Also many times there's a message saying sorry we are having difficulty loading this information at this time. For example the time benefits section has been out for like a month. Fix all these issues and I might give it a 4.
  • May 8, 2021

    By Tammy Mendoza
    I don't like the fact that the app makes you change your password all the time. I've been with my company for over ten years, so I'm running out of what password to use, and then trying to remember what I changed it to, is frustrating. Maybe have us change passwords every three or four years?, better.
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
  • Apr 29, 2021

    By DM McHugh
    Up until recently I always was notified 'get ready for payday' , now I no longer get these notifications. What happened ? Notifications have always been on. Also , when I go to 'settings > notifications' on mobile app I have no options to change anything. I only see notifications, no place to change email, etc. App always worked ok - what has happened?
  • Apr 26, 2021

    By Andy D
    could be easier to navigate as far as time off requests. genuinely could use an overhaul. (Edit in reaponse:) it plays like an engineer designed it instead of a user panel. When making time off requests, there are a few extraneous steps that genuinely don't need to be there (approve by dates, and asking for the daily hours for each day when a block of days are chosen) howabout an internal user-friendly tutorial for each task? Eliminate the headache for HR staff.
  • I have the I phone 11 pro max Dec 1, 2020

    By muzzy1992
    I have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great.
  • Mostly useful but can be pretty annoying Oct 15, 2019

    By bumblebree0514
    My job switched to using ADP as its agency for payroll. I was never impressed, but I do acknowledge its usefulness. Everything that I used to have to access separately (paystubs, tax forms, benefit info,etc) is now mainstreamed on ADP. That’s the great part. The not so great parts? Having to frequently log in and switch on Face ID within days (sometimes within the same day) of each time I log in to record my hours. And in general the app is a bit slow. (just like the website, which for the record I also hate using because it keeps telling me I’m logged in somewhere else when I’m not and no one feels like deleting cookies or whatever every time I need to access the site so here I am with the app. I’m thinking the developers just need to take more time with this stuff, honestly) 3 stars until ADP steps their game up.
  • Convenient, but just barely Apr 15, 2019

    By murdur1
    It’s a nice app, but it definitely has issues on my iPhone 6. While it’s convenient to have so much of my work information accessible from my phone, it’s terribly slow, and sometimes pages or menus don’t load at all. It was ok when I downloaded it a couple years ago, but it’s been this way for as long as I can remember now; months and months. On top of that, it’s very rare that a time-off request made in the app will actually make it to my supervisor, so I have to do that from a desktop to be sure. Besides that, it’s got basically everything the desktop site offers in your pocket; everything I regularly use, at least. You’ve just got to have the time to wait on it. All in all, this works incomparably better than their awful mobile website does on iPhone Safari.
  • My review Aug 11, 2018

    By Jason Keith Johns II
    This is a great app and all, but like every great app it isn’t the best. One of the biggest issues with APD Is that sometimes it does not contact you in anyway let you know that you get paid, then there sometimes toward does contact you letting you know that you got paid. My dad also had this problem when his place of work used ADP. Another issue that I have with it is you cannot request time off with the app. There also pros to the app. One of many being that you can check your schedule on the app, and get some contact information about fellow employees That is allowed by the company. Another being you don’t have to go to a computer to check your schedule, but then again you have to go to a computer To request time off. That is why I gave a three out of five star for this app.
  • Apr 24, 2021

    By Michelle
    This app was absolutely fantastic...but now I can't look up anything but my pay statement and PTO that is it. I'm having trouble getting access to my health insurance and I have vision insurance as well it doesn't show up at all...it's very frustrating. Why have it for your phone if you can't use it but only on a computer...I use to be able to see my 401K...not any more. Not happy at all.
  • May 7, 2021

    By Kathie Butman
    Overall the app is good. The reason I'm giving it 2 stars is because the compare section for paychecks has never worked on the app (or the website). If they fix that to where I can actually compare paychecks, I would give it more stars.
  • Fingerprint forgetting is SO annoying Mar 24, 2019

    By Kenzielizabeth
    I use this for work to clock in and out. It’s fine when it works, but about once a month, it forgets my fingerprint and I have to login with my password, which has long since been forgotten by that point. This means I have to go through the process of resetting my password and fingerprint. If it happens when I’m supposed to be starting my shift, I end up just taking a screenshot of my phone instead to submit to my employer so I can move on and reset everything when I get home. The last straw for me was this Friday. I was able to punch in for a shift at the start, then when I was leaving and trying to punch out a few hours later, it happened AGAIN. My “fingerprint needed my password to be set up”. UM I ALREADY SET IT UP LIKE 6 TIMES. Just way more trouble than it’s worth. I would absolutely use a different app if I had the option.
  • Problems with Time Off Request Apr 30, 2021

    By Flyer33
    After iOS 14.5 update, unable to enter “Start Time” or “End Time” of Time Off Request. Neither the time selection scroll wheel or standard keyboard are functioning for those fields. Enabling the “All Day” switch allows the user to press the “Create” button, but the Time Off Request is not created. The user is taken to a new page. The page title is “Confirm” but the entry button at the bottom of the page says “Update Changes”. There is no information entered to confirm or update. The user must enter the information again. However, the required “Start Time” field is also not working on this page. The user is ultimately unable to submit their Time Off Request. Deleting and reinstalling the app doesn’t fix the problem. Rebooting the device and clearing the cache also doesn’t fix the problem.
  • minor annoyances could be fixed very easily. Apr 8, 2020

    By hnbanana
    My job requires we use ADP to clock in and out multiple times a day, so I use this quite a lot. at least twice a week it completely forgets my log in information and I have to input it again, which often means I have to pull over and type it out, so that gets old quick. also, without fail when I click the Log In button the screen shifts and instead I click "forgot password" and have to back out of that screen before continuing. a little thing, but it is literally every. single. time. I also think the app would benefit from being able to clock back in and have it logged without having to wait 3+ minutes. I just wanted to put these issues out there so the developers are aware and hopefully fix this issues.
  • Total failure of fundamental features Oct 13, 2017

    By ceejy87
    An app can be limited compared to a full site...fine. But the big "Punch" button at the top of the main screen for employers who use this application for time keeping should work more than half the time. Thanks to the frequent technical error messages upon punch attempts (or altogether failure of this app to load), the ease with which people can accidentally double punch just waiting for their punch result to load, and problems with location parameters I fix probably a dozen exceptions a week as a manager. The timecard is a really fundamental part of people coming to work and getting paid accurately. I have a staff of less than 10 and this app's problems still manage to waste a whole bunch of my time every week so people can be paid.
  • Very limited phone app, no accrual detail Sep 3, 2017

    By banzaicat
    Good thing I visited ADP in browser on laptop prior, managed to login, download all very detailed pay stubs there including benefits accrual. Great. This phone app? Pay stub shows NO benefits accrual (this period or year to date). Shows what you've been pd in vaca/sick but not accrued or available. Pdf download feature a joke, can't easily open/save to Dropbox etc & sending to self by email produced a few characters of text. The last option, mobile site for phone? I can't LOG IN there tho clearly I can at both of above and no help options for mobile site. Guess it's browser login from computer each payday but most of us want easy mobile access and download options.
  • Could offer multiple accounts Dec 20, 2018

    By Afro-Luffy
    I have several different jobs that use this company and I don't understand why I can't log into different accounts at the touch of a button, and it's too much of a hassel to log out of 1 account to login and another of the 3 total that use this company. With that said the app is pretty good except when you get to the first screen and click to got to paystubs the app appears to freeze as it doesn't appear to respond when you first click a in no loading screen or anything and after a few seconds it just jumps to the next page abruptly. Other than that if my first problem gets addressed I'll probably give it a 5 star rating.
  • Needs a lot of work..very frustrating Aug 21, 2019

    By Jessicasue
    I gave this 2 stars because when I first downloaded it, it worked great but after the 3rd time of logging in it doesn’t show me anything on my dashboard anymore and I have to click on myself and then click the clock just to login in and out and it runs sooo slow every time I login..I have co workers that can’t even use it anymore to login in cause once they login in nothing shows up and it just constantly thinking and it gets very frustrating when you are late clocking in cause you have to get to the computer and go through multiple things to clock in when we should be able to just login in and clock in and out
  • Slow as slow can be Jan 21, 2021

    By Pony0413
    I’m on 1/2 a gig of internet, so it’s not my wifi. It would be faster to load the website as a favorite onto my desktop, log in manually, and still be able to do three things (edit contact info, submit PTO, review a pay stub) and still take less time than it takes for this app to move from one page to the next, or even scroll. Submitting PTO is ridiculous on this app. It auto advances in the wrong order and always requires the user to correct the order entry. Clunky, overwhelmed with data load, clearly not meant for the 21st century. Please speed it up and clean it up. It’s pretty darn sad how slow and clunky this app is compared to gaming apps.
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
  • May 7, 2021

    By Anke L-Mickens
    The App was working perfectly fine for the last couple of years, a glitch here and there, nothing major though. For the past 3 weeks i try to log in and all I get is a message stating server error. My Co workers haven't had an issue and even received an update. I have uninstalled this App at least 5 or 6 times, cleared my cache, restarted the phone and reinstalled the App. Nothing has helped. This has become worthless Edit: i have a galaxy S20, didn't realize it was considered an older phone.
  • Irritating Oct 16, 2020

    By kita111979
    ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.
  • Apr 24, 2021

    By Mike D
    This app was helpful although a struggle to get to load, until it just randomly stops providing your paystubs. There's no way to contact support because when follow the prompts it tells you how to find your w-2 (which is obviously different than a paystub). Seems like there should be a simpler way to remedy this but it's designed with very little ability to be interactive.
  • May 3, 2021

    By Mike M.
    Error We apologize. There is a problem. Please try again later. That's the theme of this app. Always shows the same thing where it used to show a cheque that flipped between gross and net. Now it just shows that, but if I click the pay header I can still see my paystubs at least. Edit: Reinstalling the app doesn't fix it. It still says the same thing where my last pay should be. It also says the same thing if I go to "Settings" then "Notification Center".
  • Problem With App and Help Is Inaccessible Jul 15, 2018

    By MrFactotum
    When I first downloaded this app it seemed to work fine. Now, after several days use information that I enter in the app needs to be corrected/resubmitted through the online web site portal. What's more, when trying to contact email support for assistance I am required to select the category of my app problem from a drop down menu however the problem that I am experiencing doesn't seem to fit into any of the categories ergo I am not able to contact app support via email. What's more, I am told that others I work with are also experiencing problems with the app. Fortunately, my company will shortly provide me with an alternative to the iPhone app and the from home computer login but it is disappointing and frustrating, nonetheless, to think that the information put into the app is safely recorded only to find out that such is not the case some time later. What is infinitely more frustrating is not being able to find a way to contact app support via email regarding my problem without having to submit bogus information to get past the ADP app submission form. I will delete the app and use the online portal instead.
  • Apr 30, 2021

    By Jigar Gheewala
    Very poorly designed. Dont let me login with the correct password. Dont send the text if you forget the password and needs to reset. Also the website is worst. Everytime i have to forget the password and create new one. Sometimes dont even let me login. Just making money and not giving proper services to employees.
  • App is absolutely garbage Mar 25, 2020

    By Haldricsfury
    This app worked properly for the first week, and I’ve fought with it every day for the next 2 years. I’m fed up and wanted to go out of my way to put a review here now because I’m just so done with it. -app crashes, freezes daily -ALWAYS, always, always forgets that I enabled the “log in with a look” feature. And when I say always, I mean every single time I open app. I can enable the feature, then it will accept my info and log me on, I do what I need to do, then log off. I then come back an hour later for some other task, and it will have the nerve to ask me to enable the feature again, and ask for a password to enable. As if i didn’t just do this earlier that day. I’ll set it up and then repeat. Finally o decide to just forget the face feature and just log on normally, but wait, the app now constantly asks if I want to enable the face feature every time I reopen the app. Essentially adding an extra step any time i want to just use the app! This is so frustrating and hope somehow developers magically know what they’re doing because this is the worst piece of application ever invented! I’d give it negative stars if i could
  • The most unreliable time management app I have ever used Jun 22, 2018

    By gpabluearms
    This app doesn’t function correctly when on the mobile network. This app doesn’t work when connected to strong WiFi. It’s about a 50/50 chance that it will log your punches, sometimes it won’t log the punch even though it says it was successful. I have had to try and recall time cards from a week before, undoubtedly losing some of the time I should have had. So now every punch I make in the app I have to also write down in a notebook.... seems a little ridiculous, why not just use an old fashioned time stamp machine at this point, if I have to write everything down anyways then what’s the advantage of the app? It does have nice features like being able to see all your pay history and stuff like that. Basically it has potential, but the major bugs prevent it from being anything other then an annoyance and a hindrance for myself and the payroll mngr who has to talk around an correct all the messed up times. Productivity stops, efficiency stops, the whole operation jams up on some level. If the app ever gets fixed I’ll delete this or write a positive review.
  • Used to work, now it doesn’t Jan 5, 2021

    By Not ok1
    Update: every time I log in, it says I have a temporary password that can’t be re-used, which forces me to re-set my password. I don’t have a temporary password. It’s just a regular password. Update: after the app has been updated, it worked once. Now, two weeks later, it does not remember my password/tells me it is incorrect, and asks me to reset it upon login. The app used to work fine. Now, every time when I should be able to use touch, it asks for my password. I enter my password, and it tells me my password is incorrect. I re-set my password, and it tells me the NEW password is incorrect. I have only been able to log in once in maybe 3 months? Please fix. I also note several people have written similar reviews. I’m concerned about the lack of customer service and support given the problem is ongoing. Doesn’t speak well of ADP. Update: after receiving a “developer” response, they say I need to contact my HR for a problem with THEIR app not working?! It’s your app that is requiring and not recognizing passwords! Even more concerned that problems aren’t being investigated, but passed off.

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