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ADP Mobile Solutions

ADP Mobile Solutions

ADP, INC.

ADP Mobile Solutions is an employee self service app

4.7 Ratings 2M+ Reviews 10M+ Downloads
Featured on Best 10 Apps for Payroll Processing
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About ADP Mobile Solutions

ADP Mobile Solutions is an employee self service app
see more about ADP Mobile Solutions

Ratings & Reviews

4.7
1.8M+ Ratings
  1. 5
    82+%
  2. 4
    10+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    4+%
Write a Review
  • Feb 19, 2021

    By CJ Langner
    Updated review: 02/19/2021 App was updated again and they definitely figured out some of their problems! It works much better and is much more timely. Updated review: 12/08/2020 They updated the app and now waste my time with a splash screen. That and long loading times cause my clock punches to be consistently late, even when I've tried to log in early. The app consistently gets stuck on loading screens, ruining clocking in and out on time.
    more
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
    more
  • Feb 23, 2021

    By my Mail
    I really like this company. they offer a lot of diversity and a lot of options and they don't cost much. it's easy with their app; their app never seems to fail.my favorite part is the notifications you can have them pushed since your email sent to SMS it's remarkable. Would always recommend this to somebody.
    more
  • Feb 13, 2021

    By Dustin Brinnon
    While I have no technical issues with the app, it is incredibly irritating that I use it for a time clock and have to watch a stupid animated greeting before I can use the app. After logging in, I should be able to immediately access what I need - not be forced to wait.
    more
  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
    more
  • Feb 25, 2021

    By Roy Brown
    This app is sluggish and won't let see your password when entering it. Having to use it to clock in is arduous and time wasting. They also require you to regularly change your password, not allowing you to use passwords you have used earlier so after a while it is difficult to keep track of which password you have had to switch to by the time you areon tour fourth or fifth password. I despise having to use this app for work.
    more
  • UPDATE: Still slow, only works half the time Jun 25, 2018

    By csoule14
    Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
    more
  • Feb 13, 2021

    By Joe Lin
    Annoying app. I tried to log in with my password, the app asked me to reset it. I switched to email to check the code and came back to this app. It didn't stay on the page for entering the code and went back to log in page to start over again. I'd never logged in until I used a second device. Is this a bug or it's meant to work this stupid way?
    more
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
    more
  • Irritating Oct 16, 2020

    By kita111979
    ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.
    more
  1. Your one-stop shop for all team needs! Payroll access, time off & attendance, benefits, and other vital HR information in one convenient location
  2. Key employee features: view pay and W2 statements, request time off, punch in/out, view benefits, chat with colleagues, and more
  3. Key manager features: approve employee time cards, view and approve time off, edit team work calendars, and more

Reviewed by Kaylin on February 7, 2018

  • Feb 23, 2021

    By my Mail
    I really like this company. they offer a lot of diversity and a lot of options and they don't cost much. it's easy with their app; their app never seems to fail.my favorite part is the notifications you can have them pushed since your email sent to SMS it's remarkable. Would always recommend this to somebody.
    more
  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
    more
  • Feb 25, 2021

    By Dan Radke
    The ADP app is truly amazing. It allows you to check and access past paystubs. It also has access to W-2's that are easy to download and print for tax returns or personal records. Great app, easy to use, and access to necessary pay history.
    more
  • Can’t log in/UPDATE Aug 11, 2020

    By KDowty
    I have had this issue solved already, Thank you for your response though. APP has and is working. I have been having problems signing into my ADP mobile app for the past 2 weeks and still today, nothing. I put my information in and then it takes me to the screen where it usually shows the pay period, but all I get is a circle rotating and if I let that circle keep going around and around it eventually times out. I now have 2 alert messages in my ADP app and I can’t even open them. I have erased this app turned my phone off/turned back on and downloaded the app again and still nothing. Please correct this problem as I need to get my information and pay. Help Help Help!!!
    more
  • Works Great, but... Apr 30, 2020

    By EdsonSLop
    The app runs smoothly and don’t have any issues with it when I’m logged on. However, every day I have to Enable “Unlock with Face Recognition” and input my password. Sometimes it happens after I have closed the app. Not sure if closing the app clears the cache, but this doesn’t happen to the other applications I use that allow me to enable Unlocking with Face Recognition. Please, if possible, please fix. If this is not possible let me know so I can change my review since it is out of your control. Thank you! (Update) With the new update, the developers may have fixed the issue reported. Hopefully that did the trick and I don’t run into the same issue.
    more
  • Feb 19, 2021

    By CJ Langner
    Updated review: 02/19/2021 App was updated again and they definitely figured out some of their problems! It works much better and is much more timely. Updated review: 12/08/2020 They updated the app and now waste my time with a splash screen. That and long loading times cause my clock punches to be consistently late, even when I've tried to log in early. The app consistently gets stuck on loading screens, ruining clocking in and out on time.
    more
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
    more
  • Worked great until I got locked out Aug 12, 2020

    By StarsOvation
    EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
    more
  • Feb 27, 2021

    By mr 86
    I do not get updates on my paycheck or anything. I updated the app everytime an update comes out and it does nothing. This app has really changed. I use to get updates on my paycheck the day before which was amazing. I hope this starts back.
    more
  • ADP still filled with buGS Nov 15, 2018

    By Rav'Er Lov'Er
    The first 2 weeks was understandably to be a little buggy (glitches) but it has been live for almost 2 months now and it still has annoying glitches. A good example of this is turning on “paperless” statement since company implemented this ADP and I’m still receiving my paper statements. Called our payroll Dept several times about this issue but they either don’t want to return calls or hiding from people complaining about issues (mostly voicemail even during business hours). So they too add to the frustrations of people seeking answers. Obviously something has to give. I believe change is good if it’s for the better but this....is a shameful excuse for the worst!!!
    more
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
    more
  • Feb 13, 2021

    By Dustin Brinnon
    While I have no technical issues with the app, it is incredibly irritating that I use it for a time clock and have to watch a stupid animated greeting before I can use the app. After logging in, I should be able to immediately access what I need - not be forced to wait.
    more
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
    more
  • I have the I phone 11 pro max Dec 1, 2020

    By muzzy1992
    I have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great.
    more
  • Feb 19, 2021

    By Kenneth Conner
    Only been using it a week so this may need to be tweaked later. Seems to work OK. The only thing I don't like so far is that I have to sign in every time. Our last time keeper app let you stay signed in if you want so it made it much more convenient to clock in & out.
    more
  • Feb 25, 2021

    By Robbie Blaze
    Terrible! This isn't a leisure app! Get rid of the animated splash screen. The first screen loaded should only have clock in/clock out to mitigate boot time. Tired of waiting for the splash screen to finish and 10 things to load just to clock in and clock out.
    more
  • Feb 24, 2021

    By Kira McCallum
    Can't file partial time off requests unlike the desktop version. When I'm using the mobile app, it's because I'm away from a desktop app, so partial time off is a big use case. Why is this missing? It's basically useless to me without this.
    more
  • Feb 19, 2021

    By Devoya Smith
    This app is horrible it takes forever to do anything from clocking in to just starting up the app the only reason I'm giving it 2 stars is because it gives me access to almost everything I want to view or change Its better to just go to the website and make changes and view your paycheck check and 401k and ect.
    more
  • Feb 12, 2021

    By Ruth Garcia
    It never works right. I hate this app. It's the only app that I need for my job and half the time I feel like I can't clock in. So frustrating. I installed this on my brand new phone and when I select biometric, the app spins and spins and never opens. Resetting the app works but I can't be resetting the app 4 times a day.
    more
  • Fingerprint forgetting is SO annoying Mar 24, 2019

    By Kenzielizabeth
    I use this for work to clock in and out. It’s fine when it works, but about once a month, it forgets my fingerprint and I have to login with my password, which has long since been forgotten by that point. This means I have to go through the process of resetting my password and fingerprint. If it happens when I’m supposed to be starting my shift, I end up just taking a screenshot of my phone instead to submit to my employer so I can move on and reset everything when I get home. The last straw for me was this Friday. I was able to punch in for a shift at the start, then when I was leaving and trying to punch out a few hours later, it happened AGAIN. My “fingerprint needed my password to be set up”. UM I ALREADY SET IT UP LIKE 6 TIMES. Just way more trouble than it’s worth. I would absolutely use a different app if I had the option.
    more
  • Feb 25, 2021

    By Roy Brown
    This app is sluggish and won't let see your password when entering it. Having to use it to clock in is arduous and time wasting. They also require you to regularly change your password, not allowing you to use passwords you have used earlier so after a while it is difficult to keep track of which password you have had to switch to by the time you areon tour fourth or fifth password. I despise having to use this app for work.
    more
  • UPDATE: Still slow, only works half the time Jun 25, 2018

    By csoule14
    Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
    more
  • Feb 13, 2021

    By Joe Lin
    Annoying app. I tried to log in with my password, the app asked me to reset it. I switched to email to check the code and came back to this app. It didn't stay on the page for entering the code and went back to log in page to start over again. I'd never logged in until I used a second device. Is this a bug or it's meant to work this stupid way?
    more
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
    more
  • Irritating Oct 16, 2020

    By kita111979
    ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.
    more

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