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ADP Mobile Solutions

ADP Mobile Solutions

ADP, INC.

ADP Mobile Solutions is an employee self service app

4.7 Ratings 2M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Your one-stop shop for all team needs! Payroll access, time off & attendance, benefits, and other vital HR information in one convenient location
    2. Key employee features: view pay and W2 statements, request time off, punch in/out, view benefits, chat with colleagues, and more
    3. Key manager features: approve employee time cards, view and approve time off, edit team work calendars, and more

    Reviewed by Kaylin on February 7, 2018

  • Sep 16, 2021

    By Cornelius Cleveland
    I'm really glad this app stopped asking me to keep changing my password. It was such a pain! Thanks for giving me the decision to do it if and when I want. This app is very helpful at helping keep track of hours, pay in to my 401k and even estimating future paychecks, by comparing to past hours worked. A much better app now. Thanks
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
  • Sep 3, 2021

    By Ce Mi Coffland
    I have used this app flawlessly since 2018. Two weeks ago it stroked out on payday. Missing most of my info, I noticed it was in need of an update-done. Now I have NOTHING! Apparently everyone who uses the app for work (or the website) are experiencing the same problem. Good news the $ is in the Bank, bad news you have to ask for a copy of your paystub. Will try to uninstall then reinstall, got nothing to lose at this point. Until this experience ADP has been totally reliable
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
  • Aug 28, 2021

    By Darren Howe
    I been using ADP Mobile for over 4 years and I understand why it takes so long to load up this app. It works ok once it's finally done loading but if you're in a hurry then forget about it cause you need at least 5 to 10 minutes to get anything done. I guess they don't understand how busy some of us hourly workers are because they been on salary pay there whole life. Reminds me of how some devices are so difficult to work with because the engineer that designed it has never had to use it.
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
  • Worked great until I got locked out Aug 12, 2020

    By StarsOvation
    EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
  • I have the I phone 11 pro max Dec 1, 2020

    By muzzy1992
    I have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great.
  • Sep 16, 2021

    By Cornelius Cleveland
    I'm really glad this app stopped asking me to keep changing my password. It was such a pain! Thanks for giving me the decision to do it if and when I want. This app is very helpful at helping keep track of hours, pay in to my 401k and even estimating future paychecks, by comparing to past hours worked. A much better app now. Thanks
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
  • Sep 3, 2021

    By Ce Mi Coffland
    I have used this app flawlessly since 2018. Two weeks ago it stroked out on payday. Missing most of my info, I noticed it was in need of an update-done. Now I have NOTHING! Apparently everyone who uses the app for work (or the website) are experiencing the same problem. Good news the $ is in the Bank, bad news you have to ask for a copy of your paystub. Will try to uninstall then reinstall, got nothing to lose at this point. Until this experience ADP has been totally reliable
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
  • Aug 28, 2021

    By Darren Howe
    I been using ADP Mobile for over 4 years and I understand why it takes so long to load up this app. It works ok once it's finally done loading but if you're in a hurry then forget about it cause you need at least 5 to 10 minutes to get anything done. I guess they don't understand how busy some of us hourly workers are because they been on salary pay there whole life. Reminds me of how some devices are so difficult to work with because the engineer that designed it has never had to use it.
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
  • Worked great until I got locked out Aug 12, 2020

    By StarsOvation
    EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
  • I have the I phone 11 pro max Dec 1, 2020

    By muzzy1992
    I have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great.
  • Sep 11, 2021

    By Carla Betancourt
    The app is overly complicated for a lot of things to be honest. The quick clock is constantly failing and waiting to login usually takes a while, if not receiving an error at times. It's ok at best.
  • Sep 6, 2021

    By Mark Robinson
    The app has been unusable for the past two months. I was using biometrics to log in and kept getting a message saying I couldn't use a temporary password. Now on start up a page asking to allow analytics covers the home screen and won't move so renders the whole app useless once again. I've tried uninstalling it and clearing cache but it's still the same. This app is an important tool to some and for it to be unusable for this length of time is totally unacceptable. I would give zero stars.
  • UPDATE: Still slow, only works half the time Jun 25, 2018

    By csoule14
    Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
  • Sep 16, 2021

    By Hammad M.
    Worked flawlessly for several years now. All of sudden recently, I can't log in on either of my two mobile devices (iOS and Android). I get the following error: "Contact your admin: There us a problem with your account. Please contact your company admin to ensure ADP mobile is configured correctly for your company. (3007)" Check with company IT and they said they need to escalate with ADP as no one can as of recent. We have tried to reset as well from the app and that did not work.
  • Irritating Oct 16, 2020

    By kita111979
    ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.
  • Sep 8, 2021

    By Hans Thiem
    This app is pointless. It's only use is to view pay stubs and tax statements. You can't update your direct deposit information, tax withholdings, or anything else. To do all that you have to log into the ADP website and verify your identity AGAIN, and AGAIN, evry time! Even if you register your device on the website you STILL have to verify your identity every time you login like you're doing so from a new device. That's the whole reason I downloaded the app, to avoid the website.
  • Aug 26, 2021

    By Beth Wolf
    Ever since the last update the biometric feature does not work properly. half the time it will not allow me to punch in and out. sometimes it registers a punch but my boss has to fix my time card because it didn't go through. Not that it ever worked properly to begin with but after the update it's way worse. I would definitely delete this app, but I need it for work.
  • Problem With App and Help Is Inaccessible Jul 15, 2018

    By MrFactotum
    When I first downloaded this app it seemed to work fine. Now, after several days use information that I enter in the app needs to be corrected/resubmitted through the online web site portal. What's more, when trying to contact email support for assistance I am required to select the category of my app problem from a drop down menu however the problem that I am experiencing doesn't seem to fit into any of the categories ergo I am not able to contact app support via email. What's more, I am told that others I work with are also experiencing problems with the app. Fortunately, my company will shortly provide me with an alternative to the iPhone app and the from home computer login but it is disappointing and frustrating, nonetheless, to think that the information put into the app is safely recorded only to find out that such is not the case some time later. What is infinitely more frustrating is not being able to find a way to contact app support via email regarding my problem without having to submit bogus information to get past the ADP app submission form. I will delete the app and use the online portal instead.
  • App is absolutely garbage Mar 25, 2020

    By Haldricsfury
    This app worked properly for the first week, and I’ve fought with it every day for the next 2 years. I’m fed up and wanted to go out of my way to put a review here now because I’m just so done with it. -app crashes, freezes daily -ALWAYS, always, always forgets that I enabled the “log in with a look” feature. And when I say always, I mean every single time I open app. I can enable the feature, then it will accept my info and log me on, I do what I need to do, then log off. I then come back an hour later for some other task, and it will have the nerve to ask me to enable the feature again, and ask for a password to enable. As if i didn’t just do this earlier that day. I’ll set it up and then repeat. Finally o decide to just forget the face feature and just log on normally, but wait, the app now constantly asks if I want to enable the face feature every time I reopen the app. Essentially adding an extra step any time i want to just use the app! This is so frustrating and hope somehow developers magically know what they’re doing because this is the worst piece of application ever invented! I’d give it negative stars if i could
  • Sep 3, 2021

    By ShoJay92
    This app will bring you nothing but frustration! If you go too long between logins, the app suddenly says your login failed and you have to reset your password despite you know your password. Completely unnecessary. Stresses me out every time I use this app, the developers need to put their faith in people that we know our passwords and that it is annoying to have to reset passwords.

No reviews available

  • img Expert
    1. Your one-stop shop for all team needs! Payroll access, time off & attendance, benefits, and other vital HR information in one convenient location
    2. Key employee features: view pay and W2 statements, request time off, punch in/out, view benefits, chat with colleagues, and more
    3. Key manager features: approve employee time cards, view and approve time off, edit team work calendars, and more

    Reviewed by Kaylin on February 7, 2018

  • Sep 16, 2021

    By Cornelius Cleveland
    I'm really glad this app stopped asking me to keep changing my password. It was such a pain! Thanks for giving me the decision to do it if and when I want. This app is very helpful at helping keep track of hours, pay in to my 401k and even estimating future paychecks, by comparing to past hours worked. A much better app now. Thanks
  • Not working Sep 19, 2019

    By raenesha12
    It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
  • Bad service Aug 14, 2020

    By jksclusoie
    I have an IPhone 6 and I can't afford a newer one at the moment. I had a hard time understanding why ADP doesn't fix their app bugs anymore. They should update the up for bugs as usually but my iPhone acts like it's hacked when I try to log into my adp app. It blanks the screen and throws me out of adp, and often times it's just citing me right when I'm about to clock in or out from lunch. It is a horrible app, I'm sort but it has mast up my daily clock ins and outs to the point of where my employer keeps reminding me to properly get to work on time or clock out ... If I could use a alternate option for my job I would immediately do it. Sorry ADP, but you're a long way from professional. Even Chinese apps that often steal people's data are the least technologically doing a better job than ADP with all do respect. Thanks at least for giving me the option to express my opinion regarding your unprofessional service.
  • Worked great until I got locked out Aug 12, 2020

    By StarsOvation
    EDIT: it took way longer than it should have to get back into my account, but discovered that the phone number on record was incorrect preventing me from getting texts. It would be nice to have a way to confirm your information to prevent these issues without having to go through HR, a call with the help center, and months of being unable to figure out the issue. I loved being able to check my info quickly using face recognition. Somehow, though, I got logged out and when trying to get back in, my account got locked. I tried the “reset password” option but I never get the text and don’t have access to the email on file. ADP suggests I contact my HR manager, but that still doesn’t work. We even changed the email on record, and it still only gives me the option for my old email. So now, I have nothing. Very frustrating.
  • Useful, but not clearly designed Nov 22, 2019

    By NOT Charlie Sheen
    When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating. Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view. TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
  • Sep 3, 2021

    By Ce Mi Coffland
    I have used this app flawlessly since 2018. Two weeks ago it stroked out on payday. Missing most of my info, I noticed it was in need of an update-done. Now I have NOTHING! Apparently everyone who uses the app for work (or the website) are experiencing the same problem. Good news the $ is in the Bank, bad news you have to ask for a copy of your paystub. Will try to uninstall then reinstall, got nothing to lose at this point. Until this experience ADP has been totally reliable
  • Aug 28, 2021

    By Darren Howe
    I been using ADP Mobile for over 4 years and I understand why it takes so long to load up this app. It works ok once it's finally done loading but if you're in a hurry then forget about it cause you need at least 5 to 10 minutes to get anything done. I guess they don't understand how busy some of us hourly workers are because they been on salary pay there whole life. Reminds me of how some devices are so difficult to work with because the engineer that designed it has never had to use it.
  • Outdated, glitchy, badly designed. Sep 9, 2020

    By WaadFoGaad
    Pro: punch in and out without messing with a time clock, allowing social distancing. Most features are useful, though badly laid out. Being able to see your hours and pay as you go through a week is great. Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly. Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app. No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists. Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
  • I have the I phone 11 pro max Dec 1, 2020

    By muzzy1992
    I have only been using this app for 3 weeks now and had to call Human Resources department to fix my pay. Because the app said that I missed my punch out when I know for sure without a doubt that I didn’t miss a punch out. Because it will state after punching in or out that you’re punch was successful in which it did. Therefore shorting me hours worked. Also the app automatically takes out a half hour for lunch break but we get paid for all of our time there. And it takes a while for the screen to appear at times it just runs really slow even when I’m right by the WiFi. So I think it could be a really good app because it would be convenient if it worked properly all of the time. I shouldn’t have to call my director of human resource and explain to them every week that something else went wrong. Now that’s what makes it inconvenient but if you could just fix those issues it would be great.
  • Sep 11, 2021

    By Carla Betancourt
    The app is overly complicated for a lot of things to be honest. The quick clock is constantly failing and waiting to login usually takes a while, if not receiving an error at times. It's ok at best.
  • Sep 10, 2021

    By Rebecca Stirrat
    app is OK. could be more helpful. ADP is slow to release my paycheck to my bank though. I have been paid on time probably less than 10 times the entire time I've been working at my current job. it's payday today even and no money has been sent to my bank. I don't see how this should be a problem when this is literally their purpose and no actual cash moves through data. Just give me my money!
  • Sep 16, 2021

    By Hammad M.
    Worked flawlessly for several years now. All of sudden recently, I can't log in on either of my two mobile devices (iOS and Android). I get the following error: "Contact your admin: There us a problem with your account. Please contact your company admin to ensure ADP mobile is configured correctly for your company. (3007)" Check with company IT and they said they need to escalate with ADP as no one can as of recent. We have tried to reset as well from the app and that did not work.
  • Sep 8, 2021

    By Hans Thiem
    This app is pointless. It's only use is to view pay stubs and tax statements. You can't update your direct deposit information, tax withholdings, or anything else. To do all that you have to log into the ADP website and verify your identity AGAIN, and AGAIN, evry time! Even if you register your device on the website you STILL have to verify your identity every time you login like you're doing so from a new device. That's the whole reason I downloaded the app, to avoid the website.
  • Sep 16, 2021

    By Brian Bowers
    This app somehow removed my ability to clock in. The quick clock was not working so I was told to reinstall. Now the quick clock option doesn't exist anymore and when I log in, there are no options anywhere to clock in. I'm not the only one at my company having this problem all of a sudden. Please fix!
  • Aug 24, 2021

    By Kaj Svendsen
    On first time login it asks you to accept cookies then save and close. I've tried everything but the save and close button isn't working. It looks like you click it but it doesn't remove the information so your stuck on a partially loaded intro permanently. Please can you look in to this. I've tried this on two different android devices too so it must be the app Thanks
  • Sep 6, 2021

    By Mark Robinson
    The app has been unusable for the past two months. I was using biometrics to log in and kept getting a message saying I couldn't use a temporary password. Now on start up a page asking to allow analytics covers the home screen and won't move so renders the whole app useless once again. I've tried uninstalling it and clearing cache but it's still the same. This app is an important tool to some and for it to be unusable for this length of time is totally unacceptable. I would give zero stars.
  • UPDATE: Still slow, only works half the time Jun 25, 2018

    By csoule14
    Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time. Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
  • Support is very unresponsive Aug 27, 2020

    By Authentification issues
    Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems. Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
  • Irritating Oct 16, 2020

    By kita111979
    ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.
  • Aug 26, 2021

    By Beth Wolf
    Ever since the last update the biometric feature does not work properly. half the time it will not allow me to punch in and out. sometimes it registers a punch but my boss has to fix my time card because it didn't go through. Not that it ever worked properly to begin with but after the update it's way worse. I would definitely delete this app, but I need it for work.
  • Problem With App and Help Is Inaccessible Jul 15, 2018

    By MrFactotum
    When I first downloaded this app it seemed to work fine. Now, after several days use information that I enter in the app needs to be corrected/resubmitted through the online web site portal. What's more, when trying to contact email support for assistance I am required to select the category of my app problem from a drop down menu however the problem that I am experiencing doesn't seem to fit into any of the categories ergo I am not able to contact app support via email. What's more, I am told that others I work with are also experiencing problems with the app. Fortunately, my company will shortly provide me with an alternative to the iPhone app and the from home computer login but it is disappointing and frustrating, nonetheless, to think that the information put into the app is safely recorded only to find out that such is not the case some time later. What is infinitely more frustrating is not being able to find a way to contact app support via email regarding my problem without having to submit bogus information to get past the ADP app submission form. I will delete the app and use the online portal instead.
  • App is absolutely garbage Mar 25, 2020

    By Haldricsfury
    This app worked properly for the first week, and I’ve fought with it every day for the next 2 years. I’m fed up and wanted to go out of my way to put a review here now because I’m just so done with it. -app crashes, freezes daily -ALWAYS, always, always forgets that I enabled the “log in with a look” feature. And when I say always, I mean every single time I open app. I can enable the feature, then it will accept my info and log me on, I do what I need to do, then log off. I then come back an hour later for some other task, and it will have the nerve to ask me to enable the feature again, and ask for a password to enable. As if i didn’t just do this earlier that day. I’ll set it up and then repeat. Finally o decide to just forget the face feature and just log on normally, but wait, the app now constantly asks if I want to enable the face feature every time I reopen the app. Essentially adding an extra step any time i want to just use the app! This is so frustrating and hope somehow developers magically know what they’re doing because this is the worst piece of application ever invented! I’d give it negative stars if i could
  • Sep 3, 2021

    By ShoJay92
    This app will bring you nothing but frustration! If you go too long between logins, the app suddenly says your login failed and you have to reset your password despite you know your password. Completely unnecessary. Stresses me out every time I use this app, the developers need to put their faith in people that we know our passwords and that it is annoying to have to reset passwords.
  • Used to work, now it doesn’t Jan 5, 2021

    By Not ok1
    Update: every time I log in, it says I have a temporary password that can’t be re-used, which forces me to re-set my password. I don’t have a temporary password. It’s just a regular password. Update: after the app has been updated, it worked once. Now, two weeks later, it does not remember my password/tells me it is incorrect, and asks me to reset it upon login. The app used to work fine. Now, every time when I should be able to use touch, it asks for my password. I enter my password, and it tells me my password is incorrect. I re-set my password, and it tells me the NEW password is incorrect. I have only been able to log in once in maybe 3 months? Please fix. I also note several people have written similar reviews. I’m concerned about the lack of customer service and support given the problem is ongoing. Doesn’t speak well of ADP. Update: after receiving a “developer” response, they say I need to contact my HR for a problem with THEIR app not working?! It’s your app that is requiring and not recognizing passwords! Even more concerned that problems aren’t being investigated, but passed off.
  • Sep 10, 2021

    By Chris Maker
    This is God awful, not only do you clearly not read a single review, you don't even care about how flawed the application is. Twice now... TWICE the app has magically lost my banking info and unenrolled me from direct deposit. Not only that, but frequently it won't even register clock punches. If I could give you a 0... I would. You're a multi-million dollar processing company. Fix your app.

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