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adidas

adidas

adidas

Get the adidas app and shop for men's, women's & kids shoes, clothes, & sneakers

4.8 Ratings 554K+ Reviews 10M+ Downloads

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Ratings & Reviews

Write a Review
  • img Expert
    1. Shop the entire Adidas selection of footwear and more - track every order with automatic, instant updates. Customer Service is waiting 24/7
    2. Find recommendations tailored to you based on your style and orders. Share How You Wear It to and get & spread inspiration with friends
    3. Get the latest news, tailored for you, on teams, athletes, Adidas products and more on basketball, soccer, football, running, and tons of other sports

    Reviewed by JordanW on April 12, 2018

  • UltraBoost Dec 14, 2020

    By Pauly Boost
    I am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward!
  • Throwback fan Dec 31, 2020

    By chefstingley
    I have so much Adidas gear that my friends and family always joke that I should have stock or be a spokesmodel for Adidas. I have stuff that’s over 10 years old but looks brand new. I’ve figured out the fool proof way to take care of my stuff. I have 2 issues. 1)a lot of your stuff is awesome but doesn’t come as a set so sometimes it’s hard to find stuff to match properly. Back in the 80’s it was all about matching items. We need that option back. 2) I keep getting offers to anywhere from 15% off to 50% off or my most recent was spend at least $100 and get $20 off. Great but the only thing is it’s only redeemable at certain stores. We’re in a global pandemic where we’re warned to stay in as much as possible so the coupon for me is a coaster because I am immune compromised, have 1 lung so I’m one of the one that follows the guidelines to the max and then some. Where are the rewards and coupons for people like me that shop from home consistently? 3(I know I said 2 things) What is the use of leveling up on the Adidas app if it gets you nothing? Adidas needs someone like me and my best friend who’ve worn Adidas since the 70’s and can prove it. Ours and others loyalty should somehow be rewarded and we should not be taunted with fictitious offers to save. Your products are great so there’s no need to try to lure people in with falsities 😎
  • Honestly ehhh Apr 20, 2021

    By al2crooked
    I like adidas but there are some issues. Try delivering the packages without letting the package scream that it’s an adidas box with logos on the labels please. Not everyone lives in pleasantville. I had a package stolen during the lockdown and got screwed so I had to buy it again. Another issue I’m having is that on my 12 pro max all of a sudden I cannot locate any stores within my area to schedule a pickup. I’m being forced to pay $5. I did this with no problem last order but now it’s not letting me see my options as to what store to go to pick up my item. Get it together adidas, no excuses on why this is going on. Fix your app with the store pick up location issue and please let one be able to pick up at the nearest store. Thank you kindly. Also tell your designers to make better designs for sneakers and clothes. A lot of it is being wasted because nobody wants to buy some weird adidas items. Keep it simple.
  • About the app and customer service Oct 20, 2020

    By Happynugen
    I haven’t had a problem with the app up until recently. Ordered an item twice through the app and received no confirmation e-mail nor it reflected on my order history. 2 people in Customer service told me to re-order and that there was nothing they can do. The third person I spoke to finally told me that the app had problems and advised to order a third time through the website. I ordered the first time and was offered a comp 2-day shipping and expected this to arrive on the 15th as it mentioned on the confirmation page. Had through hoops with customer service and ordered the item 3 times. And the best they could do was a 15% coupon and didn’t honor the 2-day shipping offer originally. Fix your app or fix your customer service.
  • Sep 5, 2021

    By Teshawn Baker
    this app has been really awesome so far, won the first draw I entered for yeezy's, and I never thought that was possible. The app is great though for buying clothes and browsing what's new. I'm going to continue to shop on this app 100%
  • Great app but... Jan 7, 2021

    By Bigsnack92
    I have been using the adidas app for about a year, I find the app very useful. I find items that I normally don’t find at the store. I can say that I have become an adidas fan not because of the app but because of the quality, style and comfort of the items adidas sell. Over all it is a great app but all of the sudden I have encountered some issues with the app. When I open the app I normally go to my wishlist to see what to buy next, when I click on the item I want to potentially buy I get an “error page”. Even though I have the latest version and I have uninstalled the app and installed it again I get the same issue. Second thing, when I am browsing through the app, the app freezes and I cannot continue scrolling through the page. I am not sure what is wrong or what it needs to happen but I hope the adidas developers see this and can look into it.
  • Error messages and Wishlist Feb 4, 2021

    By Katelyn46
    I love adidas, it makes up half my wardrobe, but I need fixes to be made. I’m hoping deleting and re downloading the app has solved the constant “error” messages I was getting that would then freeze the app and require me to restart it, but now I’ve lost my wishlist. I need my wishlist to be attached to my account and not the app. If I log onto another device it doesn’t follow and now, after logging back into the app on my phone (after deleting as stated above), I've lost my wishlist, too. That’s my biggest issue provided the error message is solved. I also wish the wishlists had a feature that could hide the sold out items, so that when I decide to buy something (I just got a couple e gift cards), I am not wasting my time scrolling through items that are sold out (which seems to be a majority of my 99+ wishlist...where is all the stock?).
  • Sep 9, 2021

    By Adam Biro
    really good way to find new styles frequently and get good deals with sales I know it sounds like a paid promotion but for real lol
  • Overall great experience Aug 27, 2020

    By Dalton Otineru
    Overall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼
  • UltraBoost Dec 14, 2020

    By Pauly Boost
    I am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward!
  • Throwback fan Dec 31, 2020

    By chefstingley
    I have so much Adidas gear that my friends and family always joke that I should have stock or be a spokesmodel for Adidas. I have stuff that’s over 10 years old but looks brand new. I’ve figured out the fool proof way to take care of my stuff. I have 2 issues. 1)a lot of your stuff is awesome but doesn’t come as a set so sometimes it’s hard to find stuff to match properly. Back in the 80’s it was all about matching items. We need that option back. 2) I keep getting offers to anywhere from 15% off to 50% off or my most recent was spend at least $100 and get $20 off. Great but the only thing is it’s only redeemable at certain stores. We’re in a global pandemic where we’re warned to stay in as much as possible so the coupon for me is a coaster because I am immune compromised, have 1 lung so I’m one of the one that follows the guidelines to the max and then some. Where are the rewards and coupons for people like me that shop from home consistently? 3(I know I said 2 things) What is the use of leveling up on the Adidas app if it gets you nothing? Adidas needs someone like me and my best friend who’ve worn Adidas since the 70’s and can prove it. Ours and others loyalty should somehow be rewarded and we should not be taunted with fictitious offers to save. Your products are great so there’s no need to try to lure people in with falsities 😎
  • Honestly ehhh Apr 20, 2021

    By al2crooked
    I like adidas but there are some issues. Try delivering the packages without letting the package scream that it’s an adidas box with logos on the labels please. Not everyone lives in pleasantville. I had a package stolen during the lockdown and got screwed so I had to buy it again. Another issue I’m having is that on my 12 pro max all of a sudden I cannot locate any stores within my area to schedule a pickup. I’m being forced to pay $5. I did this with no problem last order but now it’s not letting me see my options as to what store to go to pick up my item. Get it together adidas, no excuses on why this is going on. Fix your app with the store pick up location issue and please let one be able to pick up at the nearest store. Thank you kindly. Also tell your designers to make better designs for sneakers and clothes. A lot of it is being wasted because nobody wants to buy some weird adidas items. Keep it simple.
  • About the app and customer service Oct 20, 2020

    By Happynugen
    I haven’t had a problem with the app up until recently. Ordered an item twice through the app and received no confirmation e-mail nor it reflected on my order history. 2 people in Customer service told me to re-order and that there was nothing they can do. The third person I spoke to finally told me that the app had problems and advised to order a third time through the website. I ordered the first time and was offered a comp 2-day shipping and expected this to arrive on the 15th as it mentioned on the confirmation page. Had through hoops with customer service and ordered the item 3 times. And the best they could do was a 15% coupon and didn’t honor the 2-day shipping offer originally. Fix your app or fix your customer service.
  • Sep 5, 2021

    By Teshawn Baker
    this app has been really awesome so far, won the first draw I entered for yeezy's, and I never thought that was possible. The app is great though for buying clothes and browsing what's new. I'm going to continue to shop on this app 100%
  • Great app but... Jan 7, 2021

    By Bigsnack92
    I have been using the adidas app for about a year, I find the app very useful. I find items that I normally don’t find at the store. I can say that I have become an adidas fan not because of the app but because of the quality, style and comfort of the items adidas sell. Over all it is a great app but all of the sudden I have encountered some issues with the app. When I open the app I normally go to my wishlist to see what to buy next, when I click on the item I want to potentially buy I get an “error page”. Even though I have the latest version and I have uninstalled the app and installed it again I get the same issue. Second thing, when I am browsing through the app, the app freezes and I cannot continue scrolling through the page. I am not sure what is wrong or what it needs to happen but I hope the adidas developers see this and can look into it.
  • Error messages and Wishlist Feb 4, 2021

    By Katelyn46
    I love adidas, it makes up half my wardrobe, but I need fixes to be made. I’m hoping deleting and re downloading the app has solved the constant “error” messages I was getting that would then freeze the app and require me to restart it, but now I’ve lost my wishlist. I need my wishlist to be attached to my account and not the app. If I log onto another device it doesn’t follow and now, after logging back into the app on my phone (after deleting as stated above), I've lost my wishlist, too. That’s my biggest issue provided the error message is solved. I also wish the wishlists had a feature that could hide the sold out items, so that when I decide to buy something (I just got a couple e gift cards), I am not wasting my time scrolling through items that are sold out (which seems to be a majority of my 99+ wishlist...where is all the stock?).
  • Sep 9, 2021

    By Adam Biro
    really good way to find new styles frequently and get good deals with sales I know it sounds like a paid promotion but for real lol
  • Overall great experience Aug 27, 2020

    By Dalton Otineru
    Overall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼
  • Great App and easy to use Jul 7, 2020

    By noobbuster69420
    The app lets you access all the adidas items that are available even if they aren’t at your local store and also saves the time to actually visit the store at the small expense of just not having the deals that may be at your local adidas store, however promo codes do make up for that small disadvantage. Overall easy to use and gets the job done just as well a cashier would, transactions are as secure or even better than stores unless you do it in a public WiFi were someone could be sitting ready to snatch your credentials which is the WiFi providers fault for not being secure enough to block any sort of hacker.
  • Sep 15, 2021

    By Viktor Kozlov
    This app focuses so much on being "hip" that it forgets its basic functionality as an order purchaser. Can't filter price, the basket can't be saved between website and the app on same account and annoyingly videos still auto play even if the setting is off
  • Glitch Central... Payment process is horrible. Feb 19, 2021

    By CrochelleB
    I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career.
  • Sep 11, 2021

    By M M
    I still haven't received my orders through this app. I called Customer Service and they claim my orders do not exist on any of their systems. Apparently there's a system glitch where my app's order details were not received by their shipping department. Yet when I open my app, my two orders still appear with Shipment Status as "Open".
  • Take my money please...? Apr 13, 2020

    By Nachoooooooo!!
    I have no clue why, and I have escalated this with Adidas, but most of the time their payment system will not accept my payment. I have tried multiple cards over Apple Pay, and manually entering the information, I have contacted my financial institutions (I have used cards from different banks to be certain) to ensure the cards are not locked and capable of processing the payment, I have ensured that I have 3-10X the necessary money in the instances where I have attempted to use a debit card, I have even created a new account in adidas to make sure that is not the issue. Adidas support has shrugged and said it’s probably my fault or my banks. Cool. But then I’ve found entire forums dedicated to this issue. Here’s the likely reality - it’s a very specific issue linked to a small number of persons that is intermittent in its occurrence. Therefore Adidas has it low on its priority. I get it, and I won’t lose sleep over it. But it has cost me a few items being sold out or made it so that I missed out on a few sales while trying to wait until a day that the app/website decides it will accept my payment. Again, not the end of the world, but worth it enough to me to give a poor review. The app is pretty, but ultimately useless to me.
  • Sep 2, 2021

    By Paris Fridge
    Adidas needs to do better with their level of service in their chats Long hold times. To have to still make a purchase at full price to have to contact them back afterwards to have them discount it. I was disconnected 2 times After my 3rd connection Long hold times again And our wasted out of my day.
  • Sep 12, 2021

    By Ihsan Sam
    Can't search for the items for some reason, keeps showing that 'no items available' message. Better off using the browser instead of the app.
  • Missing merchandise Feb 3, 2021

    By JFord80
    Bought some shirts and track pants from adidas. Never received it, I contact them and they tell me it’s FedEx’s fault. I contact FedEx and they say adidas has to file a claim. Contact adidas and they say I have to file a claim. I file the claim, FedEx needs serial numbers off of all the merchandise, a photocopy of the FedEx ground pickup record, and for me to fax it to them. How would I have access to any of this? Seems like I’m the customer chasing things down and neither of these companies is willing to do anything at all. Finally adidas admits to me they are supposed to file the claim (thanks for wasting 2 hours of my life on the phone). Seems like they were lying. Now for FedEx to deny the claim all the FedEx has to do is say they delivered it to the right address which of course they do since my address is right on the screen in front of them. So I get screwed in the process and god knows where my package is. Adidas has great products but I will never order off this app again. Customer service gave me the run around for hours, and here I am with no merchandise and out $143. If your gonna buy Adidas buy it off of a different website because you may never receive your product off of this one.
  • Sep 6, 2021

    By Adam Baughn
    I've made a lot of purchases through the app but the brand needs a lot of work. Adidas has failed to realize the relationship with their consumers is damaged when they constantly disappoint them. Shoes that are only available on the confirmed app in very small quantities are often teased with no hope of winning. Why would anyone continue a relationship that constantly makes them feel dissapointed?
  • Sep 13, 2021

    By Christopher Lopez
    The app it self is responsive I have to give it that... But im looking for costumer service nad cant find the option anywhere i ordered something from the app about 3 weeks now also didnt give me a option to pay for faster shipping .. first and last time I use it
  • They don’t know anything, very bad experience Sep 4, 2020

    By MeTanya_Tanya
    I have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business

No reviews available

  • img Expert
    1. Shop the entire Adidas selection of footwear and more - track every order with automatic, instant updates. Customer Service is waiting 24/7
    2. Find recommendations tailored to you based on your style and orders. Share How You Wear It to and get & spread inspiration with friends
    3. Get the latest news, tailored for you, on teams, athletes, Adidas products and more on basketball, soccer, football, running, and tons of other sports

    Reviewed by JordanW on April 12, 2018

  • UltraBoost Dec 14, 2020

    By Pauly Boost
    I am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward!
  • Honestly ehhh Apr 20, 2021

    By al2crooked
    I like adidas but there are some issues. Try delivering the packages without letting the package scream that it’s an adidas box with logos on the labels please. Not everyone lives in pleasantville. I had a package stolen during the lockdown and got screwed so I had to buy it again. Another issue I’m having is that on my 12 pro max all of a sudden I cannot locate any stores within my area to schedule a pickup. I’m being forced to pay $5. I did this with no problem last order but now it’s not letting me see my options as to what store to go to pick up my item. Get it together adidas, no excuses on why this is going on. Fix your app with the store pick up location issue and please let one be able to pick up at the nearest store. Thank you kindly. Also tell your designers to make better designs for sneakers and clothes. A lot of it is being wasted because nobody wants to buy some weird adidas items. Keep it simple.
  • About the app and customer service Oct 20, 2020

    By Happynugen
    I haven’t had a problem with the app up until recently. Ordered an item twice through the app and received no confirmation e-mail nor it reflected on my order history. 2 people in Customer service told me to re-order and that there was nothing they can do. The third person I spoke to finally told me that the app had problems and advised to order a third time through the website. I ordered the first time and was offered a comp 2-day shipping and expected this to arrive on the 15th as it mentioned on the confirmation page. Had through hoops with customer service and ordered the item 3 times. And the best they could do was a 15% coupon and didn’t honor the 2-day shipping offer originally. Fix your app or fix your customer service.
  • Sep 5, 2021

    By Teshawn Baker
    this app has been really awesome so far, won the first draw I entered for yeezy's, and I never thought that was possible. The app is great though for buying clothes and browsing what's new. I'm going to continue to shop on this app 100%
  • Sep 9, 2021

    By Adam Biro
    really good way to find new styles frequently and get good deals with sales I know it sounds like a paid promotion but for real lol
  • Overall great experience Aug 27, 2020

    By Dalton Otineru
    Overall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼
  • Great App and easy to use Jul 7, 2020

    By noobbuster69420
    The app lets you access all the adidas items that are available even if they aren’t at your local store and also saves the time to actually visit the store at the small expense of just not having the deals that may be at your local adidas store, however promo codes do make up for that small disadvantage. Overall easy to use and gets the job done just as well a cashier would, transactions are as secure or even better than stores unless you do it in a public WiFi were someone could be sitting ready to snatch your credentials which is the WiFi providers fault for not being secure enough to block any sort of hacker.
  • Sep 4, 2021

    By Rosemary Colon
    Easy to navigate, Great way to get promos, discounts. Fast and easy checkouts.
  • Checkout Jan 28, 2021

    By $hamrock$
    Had ordered multiple items from the app. All of a sudden I wasn’t able to order anything. I was told to go online an order which worked. My card got flagged as fraud and wasn’t able to use my card. It was frustrating because adidas shoes go quick, especially in my size. Still give 5 stars cause Adidas is the only brand I wear on my feet. I hope the issue will get resolved so I can continue to use the app. Also plz make more size 11 starwars Vader originals. I had them in check out when they brought more sizes a while back but it was snatched from my bag in checkout. Don’t know what happened, but plz make more!! Thank you. Adidas forever
  • Need improvement Nov 26, 2018

    By Meowie3
    I like the way the app design, and how sleek and smooth it runs every time. But there are lots of space for developers to improve the app and hence customer’s experience 1. Filter: let’s say I’m looking for what is on sale, I just wanna look what is on sale for women size 6. Then after I apply the filter, it show every in size 6. Man woman girl boy infant sale not on sale. 2. I made a few purchase using exact same account, it show in the app that I did not make any purchases, and I cannot track my order. The email with tracking info lead me straight to the app so I’m deleting it cuz I feel it doesn’t help much with my shopping experience.
  • Throwback fan Dec 31, 2020

    By chefstingley
    I have so much Adidas gear that my friends and family always joke that I should have stock or be a spokesmodel for Adidas. I have stuff that’s over 10 years old but looks brand new. I’ve figured out the fool proof way to take care of my stuff. I have 2 issues. 1)a lot of your stuff is awesome but doesn’t come as a set so sometimes it’s hard to find stuff to match properly. Back in the 80’s it was all about matching items. We need that option back. 2) I keep getting offers to anywhere from 15% off to 50% off or my most recent was spend at least $100 and get $20 off. Great but the only thing is it’s only redeemable at certain stores. We’re in a global pandemic where we’re warned to stay in as much as possible so the coupon for me is a coaster because I am immune compromised, have 1 lung so I’m one of the one that follows the guidelines to the max and then some. Where are the rewards and coupons for people like me that shop from home consistently? 3(I know I said 2 things) What is the use of leveling up on the Adidas app if it gets you nothing? Adidas needs someone like me and my best friend who’ve worn Adidas since the 70’s and can prove it. Ours and others loyalty should somehow be rewarded and we should not be taunted with fictitious offers to save. Your products are great so there’s no need to try to lure people in with falsities 😎
  • Great app but... Jan 7, 2021

    By Bigsnack92
    I have been using the adidas app for about a year, I find the app very useful. I find items that I normally don’t find at the store. I can say that I have become an adidas fan not because of the app but because of the quality, style and comfort of the items adidas sell. Over all it is a great app but all of the sudden I have encountered some issues with the app. When I open the app I normally go to my wishlist to see what to buy next, when I click on the item I want to potentially buy I get an “error page”. Even though I have the latest version and I have uninstalled the app and installed it again I get the same issue. Second thing, when I am browsing through the app, the app freezes and I cannot continue scrolling through the page. I am not sure what is wrong or what it needs to happen but I hope the adidas developers see this and can look into it.
  • Error messages and Wishlist Feb 4, 2021

    By Katelyn46
    I love adidas, it makes up half my wardrobe, but I need fixes to be made. I’m hoping deleting and re downloading the app has solved the constant “error” messages I was getting that would then freeze the app and require me to restart it, but now I’ve lost my wishlist. I need my wishlist to be attached to my account and not the app. If I log onto another device it doesn’t follow and now, after logging back into the app on my phone (after deleting as stated above), I've lost my wishlist, too. That’s my biggest issue provided the error message is solved. I also wish the wishlists had a feature that could hide the sold out items, so that when I decide to buy something (I just got a couple e gift cards), I am not wasting my time scrolling through items that are sold out (which seems to be a majority of my 99+ wishlist...where is all the stock?).
  • UNABLE TO PROPERLY SEE MY POINTS OR ACCOUNT ON THE APP Sep 21, 2018

    By chucky159
    I’ve recently started to buy adidas and just when I did they started the creators club. I’m not sure if it’s because the club is new or whatever but point is I can’t properly review my points on the app! I only get emails regarding my status of recently becoming a “game changer” but other than that the app is on point with its GUI (how the app looks) and sometimes glitchy navigation system. The app is useful to real adidas fans, it just need lots of bug fixes. Also some orders I did while logged into my account weren’t added to my point system, and if they were I couldn’t even tell. Listen the app needs major improvement l! I’m not hating on it I’m just a bit frustrated at the fact that adidas can’t make a simple app to properly help its loyal customers (even if I’m new!!!)!!!
  • Love Adidas! but app still needs improvements Mar 25, 2020

    By timothi_ly
    1st. If your item in your cart is Sold out, you can’t remove it or move it to Wishlist. 2nd, The check out cart total should show the discounted amount per item, then the subtotal before taxes, just like a store sales receipt. I had to manually add everything then subtract the discounts to make sure I was getting all the discounts. 3rd, I had to write this review from my Notes app before pasting over to the app because the text box was either defaulting white text that I couldn’t see or there’s a glitch with the app.
  • Unable to sign in and make purchases Jul 11, 2018

    By SaturdayBronco
    I haven't been able to sign into my account for a few days now. I uninstalled and reinstalled the app twice and tried signing in through LTE and wifi but still can't. Not sure what went wrong with last app update but I can't sign in at all. I can still see new stuff but I need to use my computer to sign in and make purchases. On an iphone 5s ver. 11.3.1 if that's relevant. Edit: after updating ios and reinstalling the app I was able to sign in again without issue and stay signed in after closing the app.
  • Only 1 problem! Mar 26, 2020

    By Miss Sotoooo
    Love the app! The only problem with it I feel is when I try to shop for my son. The adidas website has it right, where you can check for all the sneakers they have available by size bracket, ex: preschool. On the app when you go into kids it shows you according to style not sizes, ex: originals. So it makes it a less easier shopping experience because I have to click into each style then click into each sneaker and see if they have preschool sizes.
  • Enjoy... but... Jan 7, 2021

    By DelveN2
    I enjoy Adidas products but there’s two things stand out that as a socially and physically active customer, I’m not fully aware of how accrued points work as far as product perq’s/discounts go. Metro themed customization isn’t what I’m looking for. Anyway, that’s neither here nor there, but the points thing really should also equate to product discounts at purchase checkout. Also, as a runner, OCR athlete, HIIT group participant, I have found that shoes with stability (i.e., stabilization in the show heel) is extremely effective. But Adidas does not seem to have good running/training shoes with stability as a standout feature, except for maybe 1 or 2 models. I would imagine that there would be more purely because Adidas is a leader in active and even fashionable foot and outer wear. Let’s put more of a focus on what’s good for the athlete, as well as for those who just want to look cool.
  • Too barebones Dec 15, 2019

    By yunfluff
    The app looks great. The ui design is really nice, but it’s buggy. Especially when filtering and searching for specific items. On top of that it feels a little barebones. I can’t edit parts of my profile without going to the website, nor can I view tracking info. The only thing showing on the app is my order cost, ship address, and payment. Basically a receipt. I can’t check my tracking info from here, and if there is a way it isn’t very obvious. I have to go to the website just to do all that. Even if the app opened a link in safari or something to the store that would work and not even that works. The app is convenient, but it doesn’t have all the necessary features needed to replace the web storefront. Also, the chat function in help never worked for me. Always said it was busy.
  • Apple Wallet, Status on premium releases Sep 17, 2018

    By pm534
    I shouldn’t have to ask, but can you please make the creator pass available on Apple Wallet. Yes, I understand you need people to go into your app. Yes, I understand that app shows you the “rewards” you can unlock but if I’m simply making a purchase at an adidas store I don’t want to have to say “ oh hold on let me download the adidas app, oh wait let me sign in, oh wait I have to wait for the app to show me its updates, and how to use it, oh wait the app is frozen..” it’s all simple with Apple’s Wallet app it’s just a double tap and all my reward cards and debit cards are there. And please don’t have people look on you webpage to see when the next premium yeezys come out. Just have it out there in the shoes categories as premium releases and keep allllllll ooooof theeeem there. Future and past. Thanks.
  • HORRIBLE -FIX THIS HOT MESS Dec 17, 2017

    By Julie M 23
    My second review. First one was to tell them Apple Pay didn’t work with Discover and I was contacted and they supposedly fixed it but it still doesn’t work half the time. The 10% off they’ve offered for several days doesn’t work either. Ever. I sent the app team three emails about it for help and they never even responded to any of them. Couldn’t use another credit card at all on the app because it wouldn’t let me enter the number. This app is just a useless mess. Don’t waste your time with it. *Now I have pending charges on my credit cards where it’s trying to charge me for orders that never went through.*
  • Kinda useless Oct 18, 2020

    By kds0200
    Half the time I have to submit an order multiple times before it’ll go through. Recently I placed an order and got confirmation from PayPal but not from adidas, so I guess the order didn’t take, but getting in touch with customer service through the app is a joke (even if you’re at “gamechanger” level and supposed to get “priority” customer service). I’ve also had some discount codes emailed that don’t work when I try to use them in the app, which is very frustrating. I guess I’ll start ordering through the website, but why have an app that doesn’t work half the time? Very frustrating.
  • Can't check notifications Jul 10, 2020

    By Buzzkill718
    I can see notifications accumulating next to the Profile icon in the bottom right corner of the app, but I have no way to check them. I've tried clicking around within the app everywhere. Chat feature inside app was useless, as they suggested I go on my desktop to check notifications, then they said they don't send notifications to the app, they only send them to my desktop account, which is demonstrably false. Someone on the Dev team needs to fix this. And yes, I've tried refreshing, restarting, etc. It should not be this hard. Not the best user experience.
  • Glitchy app and horrible website Feb 15, 2020

    By The experienced customer
    I have both SNKRS and Addidas App. There has been several occasions the app has never informed me of shoes releases despite having my notifications on. This morning I was on the app prior to the We All We Got Rivarly shoes that dropped at 10 am EST. The app never refreshes never notified me, I had to go on the website and purchase the shoes and once they were in my checkout box I had to go through the tedious process of putting in my credit card information just got the shoes to no longer be available. How long does shoes stay in your checkout??? I was not even 5 minutes.
  • App issues Jul 13, 2021

    By idgy66
    I tried placing an order. Three times because the transaction supposedly didn’t go through. I even tried a different card. There was no record of any of these transactions going through. Then I get an email a couple of days later saying all the orders were on the way😬. Now I have several hundred dollars of shoes coming. Some are duplicates🥴. Very frustrating. Now I’ll have to go through the return process. So aggravating!!! I love all my Adidas shoes. I have quite a collection. But, I’m not sure I want to go through the hassle again.
  • Pretty good, a few things need to be fixed Sep 18, 2018

    By Let'sGo_
    Overall it’s a good app and my points went through for both in store and online purchases. But they do sync showily and in different place point amount can be different until it all syncs up. Cool things needed: -The creator pass should be a available in Apple Wallet, because the app logs you out sometimes and it would make in store check out faster + I wouldn’t have to annoy people in like while I log into the app. -The shopping bag in the app should sync with your account like the on line shopping bag, so I can see what’s in it. -Wishlist and save for later should be synced or both should be accessible in app and on line Bugs: -The app crashes every time I try to change my preferred sizes and every time I go back in they are random sizes or none at all are shown. -Your interests don’t stay and either none are shown or every time you have different ones.
  • Sep 2, 2021

    By Paris Fridge
    Adidas needs to do better with their level of service in their chats Long hold times. To have to still make a purchase at full price to have to contact them back afterwards to have them discount it. I was disconnected 2 times After my 3rd connection Long hold times again And our wasted out of my day.
  • Sep 9, 2021

    By Craig Lewis
    Fancy photos and animations serve no purpose helping me find what I want. Seems to have light font colours on light backgrounds making it hard to read. Of course it wants your location permission as well. Think I'll stick to the website instead.
  • Sep 4, 2021

    By Brian Baker
    Filter options reset everytime you click into an item to check it out. Interface is clumsy. Samsung Pay doesn't show as an option at checkout.
  • Great App Aesthetically, Bad for purchasing Feb 15, 2021

    By FattyMcButtterPants
    I downloaded the app and expected it to work as smoothly as Nike's app for both viewing items and purchasing. For viewing Adidas products and getting information, the app is flawless; although for purchasing items it is horrendous. I saw others are experiencing the same issues. I tried to purchase a single pair of shoes; at first attempted PayPal four times, each time the transaction portion just timed out and I had to start over. I then directly entered my payment info and again several attempts were needed to accomplish the final task of ordering the shoes. In the end, for some reason on my saved bag, where I began the purchase, the shoe size is correct but the confirmation email sent has an entirely different and wrong size being sent to me. Not only that, but my card was charged twice for one pair of shoes. Just a coding nightmare for this app, do not order from the app unless you enjoy headaches and balling up your fist in anger.
  • Loved it until I went to checkout Jul 30, 2021

    By suoer upset
    Was so excited to get some new shoes and clothes and add points to my newly made account. That is until I went to checkout. Tried 7 different times with different things in my cart because 3 of the times the item I wanted became sold out by the time my card was not authorized and I got back to the cart. After the 3rd time i decide to call my bank since that’s what it suggested I do. They could find nothing wrong with the authentication info it was saying I had wrong and told me to call adidas. After another 30 minutes of talking to computers and being transferred to different people they told me to try uninstalling the app waiting a while and then reinstalling it. I did that waited an hour and still the same thing happened. So I finally decided to just delete the app and forgo the items I wanted
  • Customer service HORRIBLE! Nov 21, 2020

    By iAdan
    I would like to express the disappointment I have with your customer service department and your social media marketing team. For the following reason: Your website flagged me as fraud, and no one in your group could explain to me why I was flagged as a potentially high-risk purchase. After doing my research, I believe your site flagged me as a fraud because I use a forwarding email instead of my Gmail. The biggest reason I did that is that I don't want my email to be blown with marketing letters and promotions. My credit card information matches my billing and shipping information so, I am super upset that no one on your team could explain that! You all realize I left NIKE TO SUPPORT YOUR BUSINESS! 🤯 I’ll give you a second chance, allocate some your resources in creating an excellent customer service department and social media management team.
  • Website and App payment glitches Jul 2, 2020

    By kimberlylauren3
    Whether it’s the app or website there are major glitches in the payment processing feature. I have missed out on items in my cart because of this. For one order, a customer service rep gave me an order number and told me to wait for the shipping email. The next day my payment was refunded and I missed out on those items!!!! Sucked so much! The next day it wouldn’t take my zip code...I was on with customer service for a half hour. He said they would fix it and let me know in 24 hours when it’s up and running. I never got a email response back. The following day it worked again. At the end of the day, the payment system is whack and I have missed out on several items in my cart because of this.
  • Like being pestered? This app is for you! Dec 5, 2020

    By jRad71
    Finally turned off all notifications in iPhone settings for this app. Despite ensuring repeatedly that all notifications are turned off in the Adidas app, I keep getting “reminders” of these cool shoes got released today or this whole product line is on sale for one week only. I have to have the app to set up appointments for Employee store visits, otherwise it wouldn’t be on my phone at all. The search options are nearly unusable. But there’s tons more stuff on the site than in the stores. Tons and tons. Too many tons. I don’t bother looking anymore. If it’s not in the store, I don’t care. And weekly “reminders” that I specifically asked to NOT receive are not going to change my mind.
  • Payment Oct 12, 2020

    By Yarehi
    I loove adidas but this app is a No. I have tried to make a purchase so many times and it keeps saying payment failed. I don’t know why it’s so hard to get a payment to go through. I thought it was successful when I used paypal bc PayPal showed a successful transaction. Adidas even gave me an order number. I called to follow up on the order and they still said it was not a successful transaction. Still waiting on this money to be refunded to my PayPal. I see others are having similar issues, hopefully they fix this soon. I’m trying to do online shopping as a form of therapy and y’all are stressing me out. Fix this please 😩 Side note: I did win the raffle for the latest Yeezys.
  • Not meeting expectations Jul 26, 2019

    By MelLibs821
    I have been trying to use the customer service chat for the past week online and in the app and it just says loading and never opens up. There is no way for me to get my problems resolved, I don’t know if anyone else is having this problem. My points are also not updating on my points history even though I made two purchases a week ago. They advertise that you can add your creator ID to your Apple wallet, but there is no way to do it! I’ve had the app for a while and cannot figure it out, wanted to ask customer service, but that’s not working. There’s just so many bugs that they need to fix.
  • Sep 15, 2021

    By Viktor Kozlov
    This app focuses so much on being "hip" that it forgets its basic functionality as an order purchaser. Can't filter price, the basket can't be saved between website and the app on same account and annoyingly videos still auto play even if the setting is off
  • Glitch Central... Payment process is horrible. Feb 19, 2021

    By CrochelleB
    I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career.
  • Sep 11, 2021

    By M M
    I still haven't received my orders through this app. I called Customer Service and they claim my orders do not exist on any of their systems. Apparently there's a system glitch where my app's order details were not received by their shipping department. Yet when I open my app, my two orders still appear with Shipment Status as "Open".
  • Take my money please...? Apr 13, 2020

    By Nachoooooooo!!
    I have no clue why, and I have escalated this with Adidas, but most of the time their payment system will not accept my payment. I have tried multiple cards over Apple Pay, and manually entering the information, I have contacted my financial institutions (I have used cards from different banks to be certain) to ensure the cards are not locked and capable of processing the payment, I have ensured that I have 3-10X the necessary money in the instances where I have attempted to use a debit card, I have even created a new account in adidas to make sure that is not the issue. Adidas support has shrugged and said it’s probably my fault or my banks. Cool. But then I’ve found entire forums dedicated to this issue. Here’s the likely reality - it’s a very specific issue linked to a small number of persons that is intermittent in its occurrence. Therefore Adidas has it low on its priority. I get it, and I won’t lose sleep over it. But it has cost me a few items being sold out or made it so that I missed out on a few sales while trying to wait until a day that the app/website decides it will accept my payment. Again, not the end of the world, but worth it enough to me to give a poor review. The app is pretty, but ultimately useless to me.
  • Sep 12, 2021

    By Ihsan Sam
    Can't search for the items for some reason, keeps showing that 'no items available' message. Better off using the browser instead of the app.
  • Missing merchandise Feb 3, 2021

    By JFord80
    Bought some shirts and track pants from adidas. Never received it, I contact them and they tell me it’s FedEx’s fault. I contact FedEx and they say adidas has to file a claim. Contact adidas and they say I have to file a claim. I file the claim, FedEx needs serial numbers off of all the merchandise, a photocopy of the FedEx ground pickup record, and for me to fax it to them. How would I have access to any of this? Seems like I’m the customer chasing things down and neither of these companies is willing to do anything at all. Finally adidas admits to me they are supposed to file the claim (thanks for wasting 2 hours of my life on the phone). Seems like they were lying. Now for FedEx to deny the claim all the FedEx has to do is say they delivered it to the right address which of course they do since my address is right on the screen in front of them. So I get screwed in the process and god knows where my package is. Adidas has great products but I will never order off this app again. Customer service gave me the run around for hours, and here I am with no merchandise and out $143. If your gonna buy Adidas buy it off of a different website because you may never receive your product off of this one.
  • Sep 6, 2021

    By Adam Baughn
    I've made a lot of purchases through the app but the brand needs a lot of work. Adidas has failed to realize the relationship with their consumers is damaged when they constantly disappoint them. Shoes that are only available on the confirmed app in very small quantities are often teased with no hope of winning. Why would anyone continue a relationship that constantly makes them feel dissapointed?
  • Sep 13, 2021

    By Christopher Lopez
    The app it self is responsive I have to give it that... But im looking for costumer service nad cant find the option anywhere i ordered something from the app about 3 weeks now also didnt give me a option to pay for faster shipping .. first and last time I use it
  • They don’t know anything, very bad experience Sep 4, 2020

    By MeTanya_Tanya
    I have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business
  • Won’t let me checkout Feb 6, 2020

    By PoshNotMerc
    Horrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted the app and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase?

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