Name: adidas
Rating: 4.8 (9223 reviews)

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1. Shop the entire Adidas selection of footwear and more - track every order with automatic, instant updates. Customer Service is waiting 24/7
2. Find recommendations tailored to you based on your style and orders. Share How You Wear It to and get & spread inspiration with friends
3. Get the latest news, tailored for you, on teams, athletes, Adidas products and more on basketball, soccer, football, running, and tons of other sports
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UltraBoost Dec 14, 2020

By Pauly Boost

I am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward! more
May 9, 2020

By Zak Ramrup

I really like this app. The biggest downside is changing the quantity of items. I have to remember exactly which item and size if I accidentally double click "add to cart", since i have todelete both items. it doesn't seem that i can easily change the quantity. whenever i try to tap it, there is no option to alter the quantity, and i'm using a note 10+ with in perfect screen condition. otherwise, it's great ! more
Apr 13, 2020

By A Google user

It overall a good app. But I wish the points didn't expire that is a little annoying. And sometimes it can be kinda hard to navigate but other than that its pretty cool. They constantly have deals on different stuff and you can get promo codes every now and then just for having an account. So I would overall I would recommend this. more
Honestly ehhh Apr 20, 2021

By al2crooked

I like adidas but there are some issues. Try delivering the packages without letting the package scream that it’s an adidas box with logos on the labels please. Not everyone lives in pleasantville. I had a package stolen during the lockdown and got screwed so I had to buy it again. Another issue I’m having is that on my 12 pro max all of a sudden I cannot locate any stores within my area to schedule a pickup. I’m being forced to pay $5. I did this with no problem last order but now it’s not letting me see my options as to what store to go to pick up my item. Get it together adidas, no excuses on why this is going on. Fix your app with the store pick up location issue and please let one be able to pick up at the nearest store. Thank you kindly. Also tell your designers to make better designs for sneakers and clothes. A lot of it is being wasted because nobody wants to buy some weird adidas items. Keep it simple. more
Dec 4, 2019

By A Google user

Out of 2 orders, one was cancelled for payment issues. The second was complete even tho i put the same info. Great shoes by the way. Now I'm trying to make a third order but its saying issues with billing and address info even tho they are the same and complete. I think your app is erasing the info when saving which stops me from finalizing the payment. Really frustrating especially when the shoes are great and on sale. It either works or it does not. Everything works on other apps. Why not here more
Love adidas Mar 1, 2022

By E22O

It’s not even close I buy adidas more than any other company period. Specially when it comes to my shirts. Love the quality and fit. Please do more 3xl options please. Also lightstrike pro I love this new foam always be a boost lover but please please make a lightstrike pro show that has no carbon fiber rods or plate in a high stack with a nice wide platform and that show would be the most comfortable shoe on the market. Because I bought the super shoe but super narrow. So please this way I could own the best shoe the most comfortable shoe ever made is my quest to find. Keep up the great work and amazing products also show love to the ultraboost for casual people as well. What happened to the boosts feeling we loved. Super stack with super squishy boost would be a dream. Ok sorry for the long wish list but I want you to succeed and I want to wear adidas products that kill the competition. God bless. more
Nov 28, 2018

By A Google user

This app is OK. It's clean, easy to use, and everything are reachable. But, when looking through items, the items repeats over and over, which gets really boring. And why does shipping takes so long, I ordered 3 items within the app, and it took almost 3 weeks, to the point where I forgotten that I ordered something here. Please fix that, I don't want to be a bad customer, but I'm not buying anything within this app again until they fix that. more
May 20, 2021

By Julio C.D.

Solid functionality with great features, but some puzzling UI choices. What was wrong with swiping left and right to view images? Zooming is also wonky with no more tap to enlarge and pinch wherever you like. These may seem petty complaints, but when you use the entire app to browse shoes and the image viewer is awful, it's worth docking plenty of points. more
About the app and customer service Oct 20, 2020

By Happynugen

I haven’t had a problem with the app up until recently. Ordered an item twice through the app and received no confirmation e-mail nor it reflected on my order history. 2 people in Customer service told me to re-order and that there was nothing they can do. The third person I spoke to finally told me that the app had problems and advised to order a third time through the website. I ordered the first time and was offered a comp 2-day shipping and expected this to arrive on the 15th as it mentioned on the confirmation page. Had through hoops with customer service and ordered the item 3 times. And the best they could do was a 15% coupon and didn’t honor the 2-day shipping offer originally. Fix your app or fix your customer service. more

UltraBoost Dec 14, 2020

By Pauly Boost

I am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward! more
May 9, 2020

By Zak Ramrup

I really like this app. The biggest downside is changing the quantity of items. I have to remember exactly which item and size if I accidentally double click "add to cart", since i have todelete both items. it doesn't seem that i can easily change the quantity. whenever i try to tap it, there is no option to alter the quantity, and i'm using a note 10+ with in perfect screen condition. otherwise, it's great ! more
Apr 13, 2020

By A Google user

It overall a good app. But I wish the points didn't expire that is a little annoying. And sometimes it can be kinda hard to navigate but other than that its pretty cool. They constantly have deals on different stuff and you can get promo codes every now and then just for having an account. So I would overall I would recommend this. more
Honestly ehhh Apr 20, 2021

By al2crooked

I like adidas but there are some issues. Try delivering the packages without letting the package scream that it’s an adidas box with logos on the labels please. Not everyone lives in pleasantville. I had a package stolen during the lockdown and got screwed so I had to buy it again. Another issue I’m having is that on my 12 pro max all of a sudden I cannot locate any stores within my area to schedule a pickup. I’m being forced to pay $5. I did this with no problem last order but now it’s not letting me see my options as to what store to go to pick up my item. Get it together adidas, no excuses on why this is going on. Fix your app with the store pick up location issue and please let one be able to pick up at the nearest store. Thank you kindly. Also tell your designers to make better designs for sneakers and clothes. A lot of it is being wasted because nobody wants to buy some weird adidas items. Keep it simple. more
Dec 4, 2019

By A Google user

Out of 2 orders, one was cancelled for payment issues. The second was complete even tho i put the same info. Great shoes by the way. Now I'm trying to make a third order but its saying issues with billing and address info even tho they are the same and complete. I think your app is erasing the info when saving which stops me from finalizing the payment. Really frustrating especially when the shoes are great and on sale. It either works or it does not. Everything works on other apps. Why not here more
Love adidas Mar 1, 2022

By E22O

It’s not even close I buy adidas more than any other company period. Specially when it comes to my shirts. Love the quality and fit. Please do more 3xl options please. Also lightstrike pro I love this new foam always be a boost lover but please please make a lightstrike pro show that has no carbon fiber rods or plate in a high stack with a nice wide platform and that show would be the most comfortable shoe on the market. Because I bought the super shoe but super narrow. So please this way I could own the best shoe the most comfortable shoe ever made is my quest to find. Keep up the great work and amazing products also show love to the ultraboost for casual people as well. What happened to the boosts feeling we loved. Super stack with super squishy boost would be a dream. Ok sorry for the long wish list but I want you to succeed and I want to wear adidas products that kill the competition. God bless. more
Nov 28, 2018

By A Google user

This app is OK. It's clean, easy to use, and everything are reachable. But, when looking through items, the items repeats over and over, which gets really boring. And why does shipping takes so long, I ordered 3 items within the app, and it took almost 3 weeks, to the point where I forgotten that I ordered something here. Please fix that, I don't want to be a bad customer, but I'm not buying anything within this app again until they fix that. more
May 20, 2021

By Julio C.D.

Solid functionality with great features, but some puzzling UI choices. What was wrong with swiping left and right to view images? Zooming is also wonky with no more tap to enlarge and pinch wherever you like. These may seem petty complaints, but when you use the entire app to browse shoes and the image viewer is awful, it's worth docking plenty of points. more
About the app and customer service Oct 20, 2020

By Happynugen

I haven’t had a problem with the app up until recently. Ordered an item twice through the app and received no confirmation e-mail nor it reflected on my order history. 2 people in Customer service told me to re-order and that there was nothing they can do. The third person I spoke to finally told me that the app had problems and advised to order a third time through the website. I ordered the first time and was offered a comp 2-day shipping and expected this to arrive on the 15th as it mentioned on the confirmation page. Had through hoops with customer service and ordered the item 3 times. And the best they could do was a 15% coupon and didn’t honor the 2-day shipping offer originally. Fix your app or fix your customer service. more
Dec 10, 2018

By A Google user

Just installed the app and signed into my Creators Club account. It doesn't properly show my list of preferred interests. For example, I've selected Originals, running, and soccer, but it insists on listing unrelated interests, like football, and doesn't list soccer. When I check the website using my computer, the interests I selected are correct. I haven't tried ordering anything, but this doesn't reflect positive customer experience. more

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Apr 17, 2022

By Alyx Olinde

With the amount of updates required you'd think this app would run way smoother. It takes forever to load content (even with strong internet connection) and when I go to favorites and try to scroll through them half the time it just keeps kicking me back up to the top of the list and I can't see all my favorites. Super frustrating. more
Glitch Central... Payment process is horrible. Feb 19, 2021

By CrochelleB

I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career. more
Nov 16, 2019

By A Google user

Everything about the app is good and simple to use, but the main issue in this is the problem with the memorization of logging in. Everytime I leave the app and come back after a while, it logs me out without me knowing until I realize some features are missing and it's the most annoying thing yet... Also when it comes to going to the return & refund page, all I get is a blank page no matter how much I refresh. more
Missing merchandise Feb 3, 2021

By JFord80

Bought some shirts and track pants from adidas. Never received it, I contact them and they tell me it’s FedEx’s fault. I contact FedEx and they say adidas has to file a claim. Contact adidas and they say I have to file a claim. I file the claim, FedEx needs serial numbers off of all the merchandise, a photocopy of the FedEx ground pickup record, and for me to fax it to them. How would I have access to any of this? Seems like I’m the customer chasing things down and neither of these companies is willing to do anything at all. Finally adidas admits to me they are supposed to file the claim (thanks for wasting 2 hours of my life on the phone). Seems like they were lying. Now for FedEx to deny the claim all the FedEx has to do is say they delivered it to the right address which of course they do since my address is right on the screen in front of them. So I get screwed in the process and god knows where my package is. Adidas has great products but I will never order off this app again. Customer service gave me the run around for hours, and here I am with no merchandise and out $143. If your gonna buy Adidas buy it off of a different website because you may never receive your product off of this one. more
Take my money please...? Apr 13, 2020

By Nachoooooooo!!

I have no clue why, and I have escalated this with Adidas, but most of the time their payment system will not accept my payment. I have tried multiple cards over Apple Pay, and manually entering the information, I have contacted my financial institutions (I have used cards from different banks to be certain) to ensure the cards are not locked and capable of processing the payment, I have ensured that I have 3-10X the necessary money in the instances where I have attempted to use a debit card, I have even created a new account in adidas to make sure that is not the issue. Adidas support has shrugged and said it’s probably my fault or my banks. Cool. But then I’ve found entire forums dedicated to this issue. Here’s the likely reality - it’s a very specific issue linked to a small number of persons that is intermittent in its occurrence. Therefore Adidas has it low on its priority. I get it, and I won’t lose sleep over it. But it has cost me a few items being sold out or made it so that I missed out on a few sales while trying to wait until a day that the app/website decides it will accept my payment. Again, not the end of the world, but worth it enough to me to give a poor review. The app is pretty, but ultimately useless to me. more
Dec 16, 2018

By A Google user

The app is somewhat like the site, except it's set up more like an advertisement. It's more dedicated to showing you what it thinks you should buy, instead of allowing you to browse through their inventory through the filters that you yourself apply. At least, when it comes to the opening page. Browsing the app is far more tedious than the website. Also, trying to place an order was a real struggle. I gave up after many, many tries and just went to the website instead. It took no less than 3 minutes once I did that, and that's not an exaggeration. Overall all I think the app is okay if you just want to "window shop" and not actually purchase anything... more
They don’t know anything, very bad experience Sep 4, 2020

By MeTanya_Tanya

I have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business more
Jun 15, 2021

By Ferhan Nyo

Ordered 2 Pairs of Shoes and 1 Pair of sports shorts. I wasn't sure of my size so I made sure to read the terms which clearly stated that you can exchange. I called customer service only to find out that it's not possible to exchange, and said that there is no where on the app that says that exchanges are possible. I then sent them a screenshot of the app. Still exchange not accepted and that I had to return it and the mangt will come back with a discount for my trouble - still waiting for disc more
Horrible! Really Adidas!? Oct 14, 2020

By Sheacotton

For starters customer service is none of existing! I don’t laced an order Oct 12, waited for a receipt from adidas, never got it however I did get one from PayPal, I call to see what the issue was, and per your customer service rep I was told that my order had failed...The funds were there but their was a time-out in your system . So my money is stuck on pending! Ok fine, October 14 I place a order again via the app and checked out with pay pal, received a order number this time but no email, (thank goodness for screenshots)! I call and talk to another customer service rep, who also stated that my second order did not go through again! AGAIN THE FUNDS WERE THERE! so I’m not understanding what the problem is?! So now I’m out of $130 for supposedly failed orders! I’ve never had problems ordering from the app, but for it to happen twice in a row and NONE OF YOUR CUSTOMER SERVICE REPS SEEM TO CARE OR OFFER ANY OTHER EXPLANATION OF WHY MY ORDERS JUST FAILED BUT YOU GUYS DID FOR-SURE TAKE THE MONEY OUT MY ACCOUNT BOTH TIMES! I want my money back or I will be reaching out to the BBB AND FILING A COMPLAINT! Your customer service reps are horrible and absolutely of no help! more
Won’t let me checkout Feb 6, 2020

By PoshNotMerc

Horrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted the app and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase? more

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Expert
1. Shop the entire Adidas selection of footwear and more - track every order with automatic, instant updates. Customer Service is waiting 24/7
2. Find recommendations tailored to you based on your style and orders. Share How You Wear It to and get & spread inspiration with friends
3. Get the latest news, tailored for you, on teams, athletes, Adidas products and more on basketball, soccer, football, running, and tons of other sports
more

See All Expert Reviews

UltraBoost Dec 14, 2020

By Pauly Boost

I am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward! more
Honestly ehhh Apr 20, 2021

By al2crooked

I like adidas but there are some issues. Try delivering the packages without letting the package scream that it’s an adidas box with logos on the labels please. Not everyone lives in pleasantville. I had a package stolen during the lockdown and got screwed so I had to buy it again. Another issue I’m having is that on my 12 pro max all of a sudden I cannot locate any stores within my area to schedule a pickup. I’m being forced to pay $5. I did this with no problem last order but now it’s not letting me see my options as to what store to go to pick up my item. Get it together adidas, no excuses on why this is going on. Fix your app with the store pick up location issue and please let one be able to pick up at the nearest store. Thank you kindly. Also tell your designers to make better designs for sneakers and clothes. A lot of it is being wasted because nobody wants to buy some weird adidas items. Keep it simple. more
Love adidas Mar 1, 2022

By E22O

It’s not even close I buy adidas more than any other company period. Specially when it comes to my shirts. Love the quality and fit. Please do more 3xl options please. Also lightstrike pro I love this new foam always be a boost lover but please please make a lightstrike pro show that has no carbon fiber rods or plate in a high stack with a nice wide platform and that show would be the most comfortable shoe on the market. Because I bought the super shoe but super narrow. So please this way I could own the best shoe the most comfortable shoe ever made is my quest to find. Keep up the great work and amazing products also show love to the ultraboost for casual people as well. What happened to the boosts feeling we loved. Super stack with super squishy boost would be a dream. Ok sorry for the long wish list but I want you to succeed and I want to wear adidas products that kill the competition. God bless. more
About the app and customer service Oct 20, 2020

By Happynugen

I haven’t had a problem with the app up until recently. Ordered an item twice through the app and received no confirmation e-mail nor it reflected on my order history. 2 people in Customer service told me to re-order and that there was nothing they can do. The third person I spoke to finally told me that the app had problems and advised to order a third time through the website. I ordered the first time and was offered a comp 2-day shipping and expected this to arrive on the 15th as it mentioned on the confirmation page. Had through hoops with customer service and ordered the item 3 times. And the best they could do was a 15% coupon and didn’t honor the 2-day shipping offer originally. Fix your app or fix your customer service. more
Jun 23, 2019

By A Google user

I enjoy my experience with the Adidas app. I kinda wish the layout on the home screen is better, but it's not impossible to navigate. I especially like the comfort and size info under details. Helps me determine the right size to purchase. I wish they would accept American Express, but it's not a huge problem because PayPal is a workaround. Overall, still a great app. more
Overall great experience Aug 27, 2020

By Dalton Otineru

Overall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼 more
Update products Oct 17, 2021

By Sonniphia

Love it how it update the items when shopping. Easy to assess while shopping. Best part that the items sold out quick and I able to see the blocking. Love love. Have not receive my items yet. But will come back to let you know the wrapping and the items of design. Excite to see the products for my nieces and nephew. One of the birthday gifts arrive later but, my niece ok with it. Just hope the items was in the store where I can pick it up. But, it’s ok, we all happy. Thank you for making everything to run and easy to locate everything on the web. Hot optic: I am not an online shopper. Good luck and many more on your journey of business. more
Checkout Jan 28, 2021

By $hamrock$

Had ordered multiple items from the app. All of a sudden I wasn’t able to order anything. I was told to go online an order which worked. My card got flagged as fraud and wasn’t able to use my card. It was frustrating because adidas shoes go quick, especially in my size. Still give 5 stars cause Adidas is the only brand I wear on my feet. I hope the issue will get resolved so I can continue to use the app. Also plz make more size 11 starwars Vader originals. I had them in check out when they brought more sizes a while back but it was snatched from my bag in checkout. Don’t know what happened, but plz make more!! Thank you. Adidas forever more
Great App and easy to use Jul 7, 2020

By noobbuster69420

The app lets you access all the adidas items that are available even if they aren’t at your local store and also saves the time to actually visit the store at the small expense of just not having the deals that may be at your local adidas store, however promo codes do make up for that small disadvantage. Overall easy to use and gets the job done just as well a cashier would, transactions are as secure or even better than stores unless you do it in a public WiFi were someone could be sitting ready to snatch your credentials which is the WiFi providers fault for not being secure enough to block any sort of hacker. more
Need improvement Nov 26, 2018

By Meowie3

I like the way the app design, and how sleek and smooth it runs every time. But there are lots of space for developers to improve the app and hence customer’s experience 1. Filter: let’s say I’m looking for what is on sale, I just wanna look what is on sale for women size 6. Then after I apply the filter, it show every in size 6. Man woman girl boy infant sale not on sale. 2. I made a few purchase using exact same account, it show in the app that I did not make any purchases, and I cannot track my order. The email with tracking info lead me straight to the app so I’m deleting it cuz I feel it doesn’t help much with my shopping experience. more

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May 9, 2020

By Zak Ramrup

I really like this app. The biggest downside is changing the quantity of items. I have to remember exactly which item and size if I accidentally double click "add to cart", since i have todelete both items. it doesn't seem that i can easily change the quantity. whenever i try to tap it, there is no option to alter the quantity, and i'm using a note 10+ with in perfect screen condition. otherwise, it's great ! more
Apr 13, 2020

By A Google user

It overall a good app. But I wish the points didn't expire that is a little annoying. And sometimes it can be kinda hard to navigate but other than that its pretty cool. They constantly have deals on different stuff and you can get promo codes every now and then just for having an account. So I would overall I would recommend this. more
Great app but... Jan 7, 2021

By Bigsnack92

I have been using the adidas app for about a year, I find the app very useful. I find items that I normally don’t find at the store. I can say that I have become an adidas fan not because of the app but because of the quality, style and comfort of the items adidas sell. Over all it is a great app but all of the sudden I have encountered some issues with the app. When I open the app I normally go to my wishlist to see what to buy next, when I click on the item I want to potentially buy I get an “error page”. Even though I have the latest version and I have uninstalled the app and installed it again I get the same issue. Second thing, when I am browsing through the app, the app freezes and I cannot continue scrolling through the page. I am not sure what is wrong or what it needs to happen but I hope the adidas developers see this and can look into it. more
Error messages and Wishlist Feb 4, 2021

By Katelyn46

I love adidas, it makes up half my wardrobe, but I need fixes to be made. I’m hoping deleting and re downloading the app has solved the constant “error” messages I was getting that would then freeze the app and require me to restart it, but now I’ve lost my wishlist. I need my wishlist to be attached to my account and not the app. If I log onto another device it doesn’t follow and now, after logging back into the app on my phone (after deleting as stated above), I've lost my wishlist, too. That’s my biggest issue provided the error message is solved. I also wish the wishlists had a feature that could hide the sold out items, so that when I decide to buy something (I just got a couple e gift cards), I am not wasting my time scrolling through items that are sold out (which seems to be a majority of my 99+ wishlist...where is all the stock?). more
UNABLE TO PROPERLY SEE MY POINTS OR ACCOUNT ON THE APP Sep 21, 2018

By chucky159

I’ve recently started to buy adidas and just when I did they started the creators club. I’m not sure if it’s because the club is new or whatever but point is I can’t properly review my points on the app! I only get emails regarding my status of recently becoming a “game changer” but other than that the app is on point with its GUI (how the app looks) and sometimes glitchy navigation system. The app is useful to real adidas fans, it just need lots of bug fixes. Also some orders I did while logged into my account weren’t added to my point system, and if they were I couldn’t even tell. Listen the app needs major improvement l! I’m not hating on it I’m just a bit frustrated at the fact that adidas can’t make a simple app to properly help its loyal customers (even if I’m new!!!)!!! more
Kinda useless Oct 18, 2020

By kds0200

Half the time I have to submit an order multiple times before it’ll go through. Recently I placed an order and got confirmation from PayPal but not from adidas, so I guess the order didn’t take, but getting in touch with customer service through the app is a joke (even if you’re at “gamechanger” level and supposed to get “priority” customer service). I’ve also had some discount codes emailed that don’t work when I try to use them in the app, which is very frustrating. I guess I’ll start ordering through the website, but why have an app that doesn’t work half the time? Very frustrating. more
Great app, easy browsing, please list colors Mar 17, 2022

By M_seattle

My only real complaint about the app is none of the products list the color. It’s very strange. The website does. It’s particularly tough for me because I am partially color blind. It’s very hard for me to tell the difference between black, dark blues, and dark grays. And some of those in between colors, like shades of yellow etc often look tan. So descriptions are really helpful. Otherwise the app is great and I prefer it to the site. The photos are easier to scroll and zoom in on. Only downside is the notifications and convenience hurt my bank account. more
Love Adidas! but app still needs improvements Mar 25, 2020

By timothi_ly

1st. If your item in your cart is Sold out, you can’t remove it or move it to Wishlist. 2nd, The check out cart total should show the discounted amount per item, then the subtotal before taxes, just like a store sales receipt. I had to manually add everything then subtract the discounts to make sure I was getting all the discounts. 3rd, I had to write this review from my Notes app before pasting over to the app because the text box was either defaulting white text that I couldn’t see or there’s a glitch with the app. more
Unable to sign in and make purchases Jul 11, 2018

By SaturdayBronco

I haven't been able to sign into my account for a few days now. I uninstalled and reinstalled the app twice and tried signing in through LTE and wifi but still can't. Not sure what went wrong with last app update but I can't sign in at all. I can still see new stuff but I need to use my computer to sign in and make purchases. On an iphone 5s ver. 11.3.1 if that's relevant. Edit: after updating ios and reinstalling the app I was able to sign in again without issue and stay signed in after closing the app. more

See all 4 reviews

Dec 4, 2019

By A Google user

Out of 2 orders, one was cancelled for payment issues. The second was complete even tho i put the same info. Great shoes by the way. Now I'm trying to make a third order but its saying issues with billing and address info even tho they are the same and complete. I think your app is erasing the info when saving which stops me from finalizing the payment. Really frustrating especially when the shoes are great and on sale. It either works or it does not. Everything works on other apps. Why not here more
Nov 28, 2018

By A Google user

This app is OK. It's clean, easy to use, and everything are reachable. But, when looking through items, the items repeats over and over, which gets really boring. And why does shipping takes so long, I ordered 3 items within the app, and it took almost 3 weeks, to the point where I forgotten that I ordered something here. Please fix that, I don't want to be a bad customer, but I'm not buying anything within this app again until they fix that. more
May 20, 2021

By Julio C.D.

Solid functionality with great features, but some puzzling UI choices. What was wrong with swiping left and right to view images? Zooming is also wonky with no more tap to enlarge and pinch wherever you like. These may seem petty complaints, but when you use the entire app to browse shoes and the image viewer is awful, it's worth docking plenty of points. more
Dec 10, 2018

By A Google user

Just installed the app and signed into my Creators Club account. It doesn't properly show my list of preferred interests. For example, I've selected Originals, running, and soccer, but it insists on listing unrelated interests, like football, and doesn't list soccer. When I check the website using my computer, the interests I selected are correct. I haven't tried ordering anything, but this doesn't reflect positive customer experience. more
Nov 28, 2020

By Lord Chin Chin

I love Adidas, and the clothes are great quality and design. Despite that, I think the app could be more user-friendly. The layout isn't great to look at, and the ordering process is a little confusing, and I had to order standard shipping because I couldn't find an option for express/one day delivery. Still it's totally worth it, cus Adidas has awesome pieces. more
Sep 21, 2020

By David Smith

I liked it at first, but then I began to notice a lot of errors, like not letting you get into the Early Access items, and that the web interface and the phone interface seem to run off two different systems. I have ordered things on the web that have added shipping even though it wasn't supposed to, and I've had items on the phone not get ordered or show up on the web. more
Enjoy... but... Jan 7, 2021

By DelveN2

I enjoy Adidas products but there’s two things stand out that as a socially and physically active customer, I’m not fully aware of how accrued points work as far as product perq’s/discounts go. Metro themed customization isn’t what I’m looking for. Anyway, that’s neither here nor there, but the points thing really should also equate to product discounts at purchase checkout. Also, as a runner, OCR athlete, HIIT group participant, I have found that shoes with stability (i.e., stabilization in the show heel) is extremely effective. But Adidas does not seem to have good running/training shoes with stability as a standout feature, except for maybe 1 or 2 models. I would imagine that there would be more purely because Adidas is a leader in active and even fashionable foot and outer wear. Let’s put more of a focus on what’s good for the athlete, as well as for those who just want to look cool. more
Jul 14, 2019

By A Google user

App has recently become unbearable to use. So extremely slow to open and to load anything. If I need to do anything other than an app exclusive like a priority drop, I usually end up closing the app in frustration and just loading the website on my phone because it's so much faster. Even checking your previous orders or trying to browse to shop regular items takes extremely long. Horrible. more
Too barebones Dec 15, 2019

By yunfluff

The app looks great. The ui design is really nice, but it’s buggy. Especially when filtering and searching for specific items. On top of that it feels a little barebones. I can’t edit parts of my profile without going to the website, nor can I view tracking info. The only thing showing on the app is my order cost, ship address, and payment. Basically a receipt. I can’t check my tracking info from here, and if there is a way it isn’t very obvious. I have to go to the website just to do all that. Even if the app opened a link in safari or something to the store that would work and not even that works. The app is convenient, but it doesn’t have all the necessary features needed to replace the web storefront. Also, the chat function in help never worked for me. Always said it was busy. more
Apple Wallet, Status on premium releases Sep 17, 2018

By pm534

I shouldn’t have to ask, but can you please make the creator pass available on Apple Wallet. Yes, I understand you need people to go into your app. Yes, I understand that app shows you the “rewards” you can unlock but if I’m simply making a purchase at an adidas store I don’t want to have to say “ oh hold on let me download the adidas app, oh wait let me sign in, oh wait I have to wait for the app to show me its updates, and how to use it, oh wait the app is frozen..” it’s all simple with Apple’s Wallet app it’s just a double tap and all my reward cards and debit cards are there. And please don’t have people look on you webpage to see when the next premium yeezys come out. Just have it out there in the shoes categories as premium releases and keep allllllll ooooof theeeem there. Future and past. Thanks. more

See all 3 reviews

Nov 16, 2019

By A Google user

Everything about the app is good and simple to use, but the main issue in this is the problem with the memorization of logging in. Everytime I leave the app and come back after a while, it logs me out without me knowing until I realize some features are missing and it's the most annoying thing yet... Also when it comes to going to the return & refund page, all I get is a blank page no matter how much I refresh. more
Dec 16, 2018

By A Google user

The app is somewhat like the site, except it's set up more like an advertisement. It's more dedicated to showing you what it thinks you should buy, instead of allowing you to browse through their inventory through the filters that you yourself apply. At least, when it comes to the opening page. Browsing the app is far more tedious than the website. Also, trying to place an order was a real struggle. I gave up after many, many tries and just went to the website instead. It took no less than 3 minutes once I did that, and that's not an exaggeration. Overall all I think the app is okay if you just want to "window shop" and not actually purchase anything... more
Jun 18, 2021

By Aki Y

This is not a fully functional app. I haven't tried ordering yet, but I'm seeing a bunch of reviews mentioning this is a problem in the app. The issue I'm experiencing is the wishlist syncing. I went to the website today from my desktop and found out the wishlist isn't synced. I genuinely cannot use this app if it doesn't sync. Actually, the shopping bag also does not sync. What's up with that?? I'm not going to log in to have 2 separate wishlists and shopping carts. more
Great App Aesthetically, Bad for purchasing Feb 15, 2021

By FattyMcButtterPants

I downloaded the app and expected it to work as smoothly as Nike's app for both viewing items and purchasing. For viewing Adidas products and getting information, the app is flawless; although for purchasing items it is horrendous. I saw others are experiencing the same issues. I tried to purchase a single pair of shoes; at first attempted PayPal four times, each time the transaction portion just timed out and I had to start over. I then directly entered my payment info and again several attempts were needed to accomplish the final task of ordering the shoes. In the end, for some reason on my saved bag, where I began the purchase, the shoe size is correct but the confirmation email sent has an entirely different and wrong size being sent to me. Not only that, but my card was charged twice for one pair of shoes. Just a coding nightmare for this app, do not order from the app unless you enjoy headaches and balling up your fist in anger. more
Nov 22, 2018

By A Google user

There are just so many UX flaws with this app that make it near impossible to want to use. The most painful of which is that as you scroll, previous content gets recycled 3, 4, 5x over before new items appear. This makes for an excruciating experience. Especially when one has applied filters to view some 500 select items but you're continuously cycling through the same 12 products over and over and over again. more
Jan 5, 2020

By A Google user

Wish list gets deleted without warning. Many products I've saved have gone missing. The app freezes. Delayed information---for example, it's really hard to tell when items are sold out because most of the time it's delayed information. There's also no notification option to inform customers when items are back in stock or if my size is available. Customer Service Chat sucks!!! The chat is NEVER available. Points status is hardly up to date on the app--computer is fine tho. more
Customer service HORRIBLE! Nov 21, 2020

By iAdan

I would like to express the disappointment I have with your customer service department and your social media marketing team. For the following reason: Your website flagged me as fraud, and no one in your group could explain to me why I was flagged as a potentially high-risk purchase. After doing my research, I believe your site flagged me as a fraud because I use a forwarding email instead of my Gmail. The biggest reason I did that is that I don't want my email to be blown with marketing letters and promotions. My credit card information matches my billing and shipping information so, I am super upset that no one on your team could explain that! You all realize I left NIKE TO SUPPORT YOUR BUSINESS! 🤯 I’ll give you a second chance, allocate some your resources in creating an excellent customer service department and social media management team. more
Loved it until I went to checkout Jul 30, 2021

By suoer upset

Was so excited to get some new shoes and clothes and add points to my newly made account. That is until I went to checkout. Tried 7 different times with different things in my cart because 3 of the times the item I wanted became sold out by the time my card was not authorized and I got back to the cart. After the 3rd time i decide to call my bank since that’s what it suggested I do. They could find nothing wrong with the authentication info it was saying I had wrong and told me to call adidas. After another 30 minutes of talking to computers and being transferred to different people they told me to try uninstalling the app waiting a while and then reinstalling it. I did that waited an hour and still the same thing happened. So I finally decided to just delete the app and forgo the items I wanted more
Like being pestered? This app is for you! Dec 5, 2020

By jRad71

Finally turned off all notifications in iPhone settings for this app. Despite ensuring repeatedly that all notifications are turned off in the Adidas app, I keep getting “reminders” of these cool shoes got released today or this whole product line is on sale for one week only. I have to have the app to set up appointments for Employee store visits, otherwise it wouldn’t be on my phone at all. The search options are nearly unusable. But there’s tons more stuff on the site than in the stores. Tons and tons. Too many tons. I don’t bother looking anymore. If it’s not in the store, I don’t care. And weekly “reminders” that I specifically asked to NOT receive are not going to change my mind. more
Website and App payment glitches Jul 2, 2020

By kimberlylauren3

Whether it’s the app or website there are major glitches in the payment processing feature. I have missed out on items in my cart because of this. For one order, a customer service rep gave me an order number and told me to wait for the shipping email. The next day my payment was refunded and I missed out on those items!!!! Sucked so much! The next day it wouldn’t take my zip code...I was on with customer service for a half hour. He said they would fix it and let me know in 24 hours when it’s up and running. I never got a email response back. The following day it worked again. At the end of the day, the payment system is whack and I have missed out on several items in my cart because of this. more

See all 2 reviews

Apr 17, 2022

By Alyx Olinde

With the amount of updates required you'd think this app would run way smoother. It takes forever to load content (even with strong internet connection) and when I go to favorites and try to scroll through them half the time it just keeps kicking me back up to the top of the list and I can't see all my favorites. Super frustrating. more
Glitch Central... Payment process is horrible. Feb 19, 2021

By CrochelleB

I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career. more
Missing merchandise Feb 3, 2021

By JFord80

Bought some shirts and track pants from adidas. Never received it, I contact them and they tell me it’s FedEx’s fault. I contact FedEx and they say adidas has to file a claim. Contact adidas and they say I have to file a claim. I file the claim, FedEx needs serial numbers off of all the merchandise, a photocopy of the FedEx ground pickup record, and for me to fax it to them. How would I have access to any of this? Seems like I’m the customer chasing things down and neither of these companies is willing to do anything at all. Finally adidas admits to me they are supposed to file the claim (thanks for wasting 2 hours of my life on the phone). Seems like they were lying. Now for FedEx to deny the claim all the FedEx has to do is say they delivered it to the right address which of course they do since my address is right on the screen in front of them. So I get screwed in the process and god knows where my package is. Adidas has great products but I will never order off this app again. Customer service gave me the run around for hours, and here I am with no merchandise and out $143. If your gonna buy Adidas buy it off of a different website because you may never receive your product off of this one. more
Take my money please...? Apr 13, 2020

By Nachoooooooo!!

I have no clue why, and I have escalated this with Adidas, but most of the time their payment system will not accept my payment. I have tried multiple cards over Apple Pay, and manually entering the information, I have contacted my financial institutions (I have used cards from different banks to be certain) to ensure the cards are not locked and capable of processing the payment, I have ensured that I have 3-10X the necessary money in the instances where I have attempted to use a debit card, I have even created a new account in adidas to make sure that is not the issue. Adidas support has shrugged and said it’s probably my fault or my banks. Cool. But then I’ve found entire forums dedicated to this issue. Here’s the likely reality - it’s a very specific issue linked to a small number of persons that is intermittent in its occurrence. Therefore Adidas has it low on its priority. I get it, and I won’t lose sleep over it. But it has cost me a few items being sold out or made it so that I missed out on a few sales while trying to wait until a day that the app/website decides it will accept my payment. Again, not the end of the world, but worth it enough to me to give a poor review. The app is pretty, but ultimately useless to me. more
They don’t know anything, very bad experience Sep 4, 2020

By MeTanya_Tanya

I have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business more
Jun 15, 2021

By Ferhan Nyo

Ordered 2 Pairs of Shoes and 1 Pair of sports shorts. I wasn't sure of my size so I made sure to read the terms which clearly stated that you can exchange. I called customer service only to find out that it's not possible to exchange, and said that there is no where on the app that says that exchanges are possible. I then sent them a screenshot of the app. Still exchange not accepted and that I had to return it and the mangt will come back with a discount for my trouble - still waiting for disc more
Horrible! Really Adidas!? Oct 14, 2020

By Sheacotton

For starters customer service is none of existing! I don’t laced an order Oct 12, waited for a receipt from adidas, never got it however I did get one from PayPal, I call to see what the issue was, and per your customer service rep I was told that my order had failed...The funds were there but their was a time-out in your system . So my money is stuck on pending! Ok fine, October 14 I place a order again via the app and checked out with pay pal, received a order number this time but no email, (thank goodness for screenshots)! I call and talk to another customer service rep, who also stated that my second order did not go through again! AGAIN THE FUNDS WERE THERE! so I’m not understanding what the problem is?! So now I’m out of $130 for supposedly failed orders! I’ve never had problems ordering from the app, but for it to happen twice in a row and NONE OF YOUR CUSTOMER SERVICE REPS SEEM TO CARE OR OFFER ANY OTHER EXPLANATION OF WHY MY ORDERS JUST FAILED BUT YOU GUYS DID FOR-SURE TAKE THE MONEY OUT MY ACCOUNT BOTH TIMES! I want my money back or I will be reaching out to the BBB AND FILING A COMPLAINT! Your customer service reps are horrible and absolutely of no help! more
Won’t let me checkout Feb 6, 2020

By PoshNotMerc

Horrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted the app and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase? more
Aug 18, 2020

By Natalie Aleman

Constantly glitches. Most of the time I search for anything, ERROR. Trying to put in specific parameters? ERROR. Want to checkout in app? ERROR. Also really hard to scroll through favorites because if you try to drag on an item it won't move. You have to touch the thin strip of background between items to scroll. I pretty much only use the app for browsing and marking favorites. I always end up having to use the website instead of the app. Honestly just a massive disappointment and a hassle. more
Utter IT incompetence Aug 14, 2020

By JW the first

Hard to believe a massive retailer like adidas can have such flawed payment systems. Wasted so much time trying to buy online. Was unable to process payments from two different cc. (I called cc company and they said problem not on their end). When I called a spoke to adidas agent she said it was problem on adidas end. Said That the web site is unreliable and she has same problem. She suggested using the adidas app. So I download the app. It also won’t process payment. I call again. Agent tells me that I should use website instead. Also the pricing of a shoe shows one price in the shopping area but when you put it in the bag price jumps up from $60 to $40. I noted to agent and she said the pricing on the app is unreliable. That website has latest info. Of course it does exact same thing on website. Not sure why they accept this. It has to be costing them money. The second adidas agent agreed to process over phone. Didn’t work. She asuggested PayPal. So back to the app and used PayPal. That finally worked. Wasted 2 hours. more

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