Facebook_pixel
adidas

adidas

adidas

Get the adidas app and shop for men's, women's & kids shoes, clothes, & sneakers

4.8 Ratings 474K+ Reviews 10M+ Downloads

Coupon for this app

Ratings & Reviews

Write a Review
  • img Expert
    1. Shop the entire Adidas selection of footwear and more - track every order with automatic, instant updates. Customer Service is waiting 24/7
    2. Find recommendations tailored to you based on your style and orders. Share How You Wear It to and get & spread inspiration with friends
    3. Get the latest news, tailored for you, on teams, athletes, Adidas products and more on basketball, soccer, football, running, and tons of other sports

    Reviewed by JordanW on April 12, 2018

  • UltraBoost Dec 14, 2020

    By Pauly Boost
    I am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward!
  • Throwback fan Dec 31, 2020

    By chefstingley
    I have so much Adidas gear that my friends and family always joke that I should have stock or be a spokesmodel for Adidas. I have stuff that’s over 10 years old but looks brand new. I’ve figured out the fool proof way to take care of my stuff. I have 2 issues. 1)a lot of your stuff is awesome but doesn’t come as a set so sometimes it’s hard to find stuff to match properly. Back in the 80’s it was all about matching items. We need that option back. 2) I keep getting offers to anywhere from 15% off to 50% off or my most recent was spend at least $100 and get $20 off. Great but the only thing is it’s only redeemable at certain stores. We’re in a global pandemic where we’re warned to stay in as much as possible so the coupon for me is a coaster because I am immune compromised, have 1 lung so I’m one of the one that follows the guidelines to the max and then some. Where are the rewards and coupons for people like me that shop from home consistently? 3(I know I said 2 things) What is the use of leveling up on the Adidas app if it gets you nothing? Adidas needs someone like me and my best friend who’ve worn Adidas since the 70’s and can prove it. Ours and others loyalty should somehow be rewarded and we should not be taunted with fictitious offers to save. Your products are great so there’s no need to try to lure people in with falsities 😎
  • May 3, 2021

    By Marcos Oliveira
    I'm a big fan of this brand so the app is an easy way to buy genuine and exclusive products (the originals are the best). There is just a small fail: the products saved on my website wishlist are not shown in the app, although I use the same account in both.
  • Apr 30, 2021

    By Jade Halpin
    it was kinda okay ordering on the app. I had a discount code from Health Service Discounts because I work for the NHS...the code would work then not...so I went onto the live chat and the guy was like..." no its not valid..." I asked him to check twice...he then sends me a link and I had the same issue. I waited until I got home later and closed the app down. it eventually worked but I had to push the online chat guy to help me. he wasn't helpful and it annoyed me. I eventually got my hightops
  • Overall great experience Aug 27, 2020

    By Dalton Otineru
    Overall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼
  • May 4, 2021

    By Philippe Lallemang
    Very good app and program. But i've run into an issue because i just got a new phone and logged into my creators account only to find that none of my coupons are available and i have 0 creator points. I have 1213 points on the same account on my old phone, it also works on the website. I've tried logging out and in again, deleting and reinstalling the app, the issue persists. If someone could tell me how to properly sync my creator points and coupons between 2 phones i would gladly give 5 stars.
  • May 8, 2021

    By sophia DB
    This app is quite easy to navigate. and checking out is quick and easy. price range is great so there something for everyone. quality of product I have purchased so far have been great of quality. happy customer 😊😊😊😊
  • Apr 24, 2021

    By Samuel baptiste
    Now I just gotta wait to see if the delivery gets here on time. I rather order online shopping anyway because it has more variety then walking in the store. Easy to use the website. Plus it would've been nice to get a coupon email to me.
  • Great app but... Jan 7, 2021

    By Bigsnack92
    I have been using the adidas app for about a year, I find the app very useful. I find items that I normally don’t find at the store. I can say that I have become an adidas fan not because of the app but because of the quality, style and comfort of the items adidas sell. Over all it is a great app but all of the sudden I have encountered some issues with the app. When I open the app I normally go to my wishlist to see what to buy next, when I click on the item I want to potentially buy I get an “error page”. Even though I have the latest version and I have uninstalled the app and installed it again I get the same issue. Second thing, when I am browsing through the app, the app freezes and I cannot continue scrolling through the page. I am not sure what is wrong or what it needs to happen but I hope the adidas developers see this and can look into it.
  • UltraBoost Dec 14, 2020

    By Pauly Boost
    I am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward!
  • Throwback fan Dec 31, 2020

    By chefstingley
    I have so much Adidas gear that my friends and family always joke that I should have stock or be a spokesmodel for Adidas. I have stuff that’s over 10 years old but looks brand new. I’ve figured out the fool proof way to take care of my stuff. I have 2 issues. 1)a lot of your stuff is awesome but doesn’t come as a set so sometimes it’s hard to find stuff to match properly. Back in the 80’s it was all about matching items. We need that option back. 2) I keep getting offers to anywhere from 15% off to 50% off or my most recent was spend at least $100 and get $20 off. Great but the only thing is it’s only redeemable at certain stores. We’re in a global pandemic where we’re warned to stay in as much as possible so the coupon for me is a coaster because I am immune compromised, have 1 lung so I’m one of the one that follows the guidelines to the max and then some. Where are the rewards and coupons for people like me that shop from home consistently? 3(I know I said 2 things) What is the use of leveling up on the Adidas app if it gets you nothing? Adidas needs someone like me and my best friend who’ve worn Adidas since the 70’s and can prove it. Ours and others loyalty should somehow be rewarded and we should not be taunted with fictitious offers to save. Your products are great so there’s no need to try to lure people in with falsities 😎
  • May 3, 2021

    By Marcos Oliveira
    I'm a big fan of this brand so the app is an easy way to buy genuine and exclusive products (the originals are the best). There is just a small fail: the products saved on my website wishlist are not shown in the app, although I use the same account in both.
  • Apr 30, 2021

    By Jade Halpin
    it was kinda okay ordering on the app. I had a discount code from Health Service Discounts because I work for the NHS...the code would work then not...so I went onto the live chat and the guy was like..." no its not valid..." I asked him to check twice...he then sends me a link and I had the same issue. I waited until I got home later and closed the app down. it eventually worked but I had to push the online chat guy to help me. he wasn't helpful and it annoyed me. I eventually got my hightops
  • Overall great experience Aug 27, 2020

    By Dalton Otineru
    Overall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼
  • May 4, 2021

    By Philippe Lallemang
    Very good app and program. But i've run into an issue because i just got a new phone and logged into my creators account only to find that none of my coupons are available and i have 0 creator points. I have 1213 points on the same account on my old phone, it also works on the website. I've tried logging out and in again, deleting and reinstalling the app, the issue persists. If someone could tell me how to properly sync my creator points and coupons between 2 phones i would gladly give 5 stars.
  • May 8, 2021

    By sophia DB
    This app is quite easy to navigate. and checking out is quick and easy. price range is great so there something for everyone. quality of product I have purchased so far have been great of quality. happy customer 😊😊😊😊
  • Apr 24, 2021

    By Samuel baptiste
    Now I just gotta wait to see if the delivery gets here on time. I rather order online shopping anyway because it has more variety then walking in the store. Easy to use the website. Plus it would've been nice to get a coupon email to me.
  • Great app but... Jan 7, 2021

    By Bigsnack92
    I have been using the adidas app for about a year, I find the app very useful. I find items that I normally don’t find at the store. I can say that I have become an adidas fan not because of the app but because of the quality, style and comfort of the items adidas sell. Over all it is a great app but all of the sudden I have encountered some issues with the app. When I open the app I normally go to my wishlist to see what to buy next, when I click on the item I want to potentially buy I get an “error page”. Even though I have the latest version and I have uninstalled the app and installed it again I get the same issue. Second thing, when I am browsing through the app, the app freezes and I cannot continue scrolling through the page. I am not sure what is wrong or what it needs to happen but I hope the adidas developers see this and can look into it.
  • May 5, 2021

    By Jessica Estinfil
    Sometimes the item you're looking for is out of stock! That's not the apps fault, but I wish they could accommodate more customers on this app.
  • May 8, 2021

    By Daniel Munoz
    I can never make a purchase on the app. All of my cards get declined if i use the app. I have to use the browser and purchase in that manner. Then what's the point in having an app? I've missed out on exclusives this way. That was upsetting. It's been almost a year of this. At least it has kept more money in my account.
  • Apr 30, 2021

    By Abel
    Latest update messed up a lot of things. App is very slow to load up items. A lot of items that are sold out still appear, before, sold out items would be taken off of the app. New releases section does not even load anymore. Terrible update and it has been that way for quite a while. When is this going to be addressed?
  • Glitch Central... Payment process is horrible. Feb 19, 2021

    By CrochelleB
    I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career.
  • Take my money please...? Apr 13, 2020

    By Nachoooooooo!!
    I have no clue why, and I have escalated this with Adidas, but most of the time their payment system will not accept my payment. I have tried multiple cards over Apple Pay, and manually entering the information, I have contacted my financial institutions (I have used cards from different banks to be certain) to ensure the cards are not locked and capable of processing the payment, I have ensured that I have 3-10X the necessary money in the instances where I have attempted to use a debit card, I have even created a new account in adidas to make sure that is not the issue. Adidas support has shrugged and said it’s probably my fault or my banks. Cool. But then I’ve found entire forums dedicated to this issue. Here’s the likely reality - it’s a very specific issue linked to a small number of persons that is intermittent in its occurrence. Therefore Adidas has it low on its priority. I get it, and I won’t lose sleep over it. But it has cost me a few items being sold out or made it so that I missed out on a few sales while trying to wait until a day that the app/website decides it will accept my payment. Again, not the end of the world, but worth it enough to me to give a poor review. The app is pretty, but ultimately useless to me.
  • Apr 21, 2021

    By Menzi Martinez
    Very very very bad experience i counter this store. Actually, you don't have a star. You don't deserve. I order Feb. 18, 2021. The worst is they email me March 18 that the courier is not available in my place. And then again they email me that the refund is 21 days. So i've waited. So so so sad because until now i did not recieve the refund 😤. 21 days is over And now I follow up they always saying this Kindly be informed that I have yet to receive any updates from the relevant team.
  • Missing merchandise Feb 3, 2021

    By JFord80
    Bought some shirts and track pants from adidas. Never received it, I contact them and they tell me it’s FedEx’s fault. I contact FedEx and they say adidas has to file a claim. Contact adidas and they say I have to file a claim. I file the claim, FedEx needs serial numbers off of all the merchandise, a photocopy of the FedEx ground pickup record, and for me to fax it to them. How would I have access to any of this? Seems like I’m the customer chasing things down and neither of these companies is willing to do anything at all. Finally adidas admits to me they are supposed to file the claim (thanks for wasting 2 hours of my life on the phone). Seems like they were lying. Now for FedEx to deny the claim all the FedEx has to do is say they delivered it to the right address which of course they do since my address is right on the screen in front of them. So I get screwed in the process and god knows where my package is. Adidas has great products but I will never order off this app again. Customer service gave me the run around for hours, and here I am with no merchandise and out $143. If your gonna buy Adidas buy it off of a different website because you may never receive your product off of this one.
  • Apr 21, 2021

    By Williem Lim
    This app is total failure, even their tech support can't fix it. What's the point of you guys giving discount in apps only purchase when we can't proceed to the checkout page !???? The tech support ask me to uninstall and install again, still the same: Opps! Something went wrong. Please fix it! Or directly give the discount from your website duh!
  • They don’t know anything, very bad experience Sep 4, 2020

    By MeTanya_Tanya
    I have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business
  • Won’t let me checkout Feb 6, 2020

    By PoshNotMerc
    Horrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted the app and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase?
  • Horrible! Really Adidas!? Oct 14, 2020

    By Sheacotton
    For starters customer service is none of existing! I don’t laced an order Oct 12, waited for a receipt from adidas, never got it however I did get one from PayPal, I call to see what the issue was, and per your customer service rep I was told that my order had failed...The funds were there but their was a time-out in your system . So my money is stuck on pending! Ok fine, October 14 I place a order again via the app and checked out with pay pal, received a order number this time but no email, (thank goodness for screenshots)! I call and talk to another customer service rep, who also stated that my second order did not go through again! AGAIN THE FUNDS WERE THERE! so I’m not understanding what the problem is?! So now I’m out of $130 for supposedly failed orders! I’ve never had problems ordering from the app, but for it to happen twice in a row and NONE OF YOUR CUSTOMER SERVICE REPS SEEM TO CARE OR OFFER ANY OTHER EXPLANATION OF WHY MY ORDERS JUST FAILED BUT YOU GUYS DID FOR-SURE TAKE THE MONEY OUT MY ACCOUNT BOTH TIMES! I want my money back or I will be reaching out to the BBB AND FILING A COMPLAINT! Your customer service reps are horrible and absolutely of no help!

No reviews available

  • img Expert
    1. Shop the entire Adidas selection of footwear and more - track every order with automatic, instant updates. Customer Service is waiting 24/7
    2. Find recommendations tailored to you based on your style and orders. Share How You Wear It to and get & spread inspiration with friends
    3. Get the latest news, tailored for you, on teams, athletes, Adidas products and more on basketball, soccer, football, running, and tons of other sports

    Reviewed by JordanW on April 12, 2018

  • UltraBoost Dec 14, 2020

    By Pauly Boost
    I am very pleased with the items I purchased, however, I had a lot of difficulty completing the actual transaction. On my first few attempts, the credit card I was attempting to use wouldn’t get authorized. I got in touch with the credit card company to let them know the purchase was a valid transaction and they notified me the reason it wasn’t being authorized was because the billing address didn’t line up to their records. I made the switch but still had no success. I eventually changed the payment to a different card and the transaction went through. This caused me to have to purchase a pair a half size up as the original size was out of stock. I love the product itself and what Adidas offers, but it would’ve been helpful to talk with a support team to solve this issue in a faster manner. Looking forward to purchasing much more from the Adidas app and I’m thankful you’re taking the time to hear my feedback and improve the process going forward!
  • May 3, 2021

    By Marcos Oliveira
    I'm a big fan of this brand so the app is an easy way to buy genuine and exclusive products (the originals are the best). There is just a small fail: the products saved on my website wishlist are not shown in the app, although I use the same account in both.
  • Overall great experience Aug 27, 2020

    By Dalton Otineru
    Overall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼
  • May 8, 2021

    By sophia DB
    This app is quite easy to navigate. and checking out is quick and easy. price range is great so there something for everyone. quality of product I have purchased so far have been great of quality. happy customer 😊😊😊😊
  • Apr 22, 2021

    By Jodie Evans
    fantastic and easy to use, always Adidas! I totally recommend this app. I love Adidas and order it often. and this makes my ordering experience so much easier. also to access my incentives, and track my orders returns and exchanges. if you buy Adidas at all, you need this app!
  • Great App and easy to use Jul 7, 2020

    By noobbuster69420
    The app lets you access all the adidas items that are available even if they aren’t at your local store and also saves the time to actually visit the store at the small expense of just not having the deals that may be at your local adidas store, however promo codes do make up for that small disadvantage. Overall easy to use and gets the job done just as well a cashier would, transactions are as secure or even better than stores unless you do it in a public WiFi were someone could be sitting ready to snatch your credentials which is the WiFi providers fault for not being secure enough to block any sort of hacker.
  • Apr 29, 2021

    By Stephen Mahon
    Really easy to navigate, everything loads quickly and very nice design that makes it easy to understand what information is on the screen. Fully deserving of 5 starts.
  • Throwback fan Dec 31, 2020

    By chefstingley
    I have so much Adidas gear that my friends and family always joke that I should have stock or be a spokesmodel for Adidas. I have stuff that’s over 10 years old but looks brand new. I’ve figured out the fool proof way to take care of my stuff. I have 2 issues. 1)a lot of your stuff is awesome but doesn’t come as a set so sometimes it’s hard to find stuff to match properly. Back in the 80’s it was all about matching items. We need that option back. 2) I keep getting offers to anywhere from 15% off to 50% off or my most recent was spend at least $100 and get $20 off. Great but the only thing is it’s only redeemable at certain stores. We’re in a global pandemic where we’re warned to stay in as much as possible so the coupon for me is a coaster because I am immune compromised, have 1 lung so I’m one of the one that follows the guidelines to the max and then some. Where are the rewards and coupons for people like me that shop from home consistently? 3(I know I said 2 things) What is the use of leveling up on the Adidas app if it gets you nothing? Adidas needs someone like me and my best friend who’ve worn Adidas since the 70’s and can prove it. Ours and others loyalty should somehow be rewarded and we should not be taunted with fictitious offers to save. Your products are great so there’s no need to try to lure people in with falsities 😎
  • May 4, 2021

    By Philippe Lallemang
    Very good app and program. But i've run into an issue because i just got a new phone and logged into my creators account only to find that none of my coupons are available and i have 0 creator points. I have 1213 points on the same account on my old phone, it also works on the website. I've tried logging out and in again, deleting and reinstalling the app, the issue persists. If someone could tell me how to properly sync my creator points and coupons between 2 phones i would gladly give 5 stars.
  • Apr 24, 2021

    By Samuel baptiste
    Now I just gotta wait to see if the delivery gets here on time. I rather order online shopping anyway because it has more variety then walking in the store. Easy to use the website. Plus it would've been nice to get a coupon email to me.
  • Great app but... Jan 7, 2021

    By Bigsnack92
    I have been using the adidas app for about a year, I find the app very useful. I find items that I normally don’t find at the store. I can say that I have become an adidas fan not because of the app but because of the quality, style and comfort of the items adidas sell. Over all it is a great app but all of the sudden I have encountered some issues with the app. When I open the app I normally go to my wishlist to see what to buy next, when I click on the item I want to potentially buy I get an “error page”. Even though I have the latest version and I have uninstalled the app and installed it again I get the same issue. Second thing, when I am browsing through the app, the app freezes and I cannot continue scrolling through the page. I am not sure what is wrong or what it needs to happen but I hope the adidas developers see this and can look into it.
  • May 5, 2021

    By Jessica Estinfil
    Sometimes the item you're looking for is out of stock! That's not the apps fault, but I wish they could accommodate more customers on this app.
  • Error messages and Wishlist Feb 4, 2021

    By Katelyn46
    I love adidas, it makes up half my wardrobe, but I need fixes to be made. I’m hoping deleting and re downloading the app has solved the constant “error” messages I was getting that would then freeze the app and require me to restart it, but now I’ve lost my wishlist. I need my wishlist to be attached to my account and not the app. If I log onto another device it doesn’t follow and now, after logging back into the app on my phone (after deleting as stated above), I've lost my wishlist, too. That’s my biggest issue provided the error message is solved. I also wish the wishlists had a feature that could hide the sold out items, so that when I decide to buy something (I just got a couple e gift cards), I am not wasting my time scrolling through items that are sold out (which seems to be a majority of my 99+ wishlist...where is all the stock?).
  • UNABLE TO PROPERLY SEE MY POINTS OR ACCOUNT ON THE APP Sep 21, 2018

    By chucky159
    I’ve recently started to buy adidas and just when I did they started the creators club. I’m not sure if it’s because the club is new or whatever but point is I can’t properly review my points on the app! I only get emails regarding my status of recently becoming a “game changer” but other than that the app is on point with its GUI (how the app looks) and sometimes glitchy navigation system. The app is useful to real adidas fans, it just need lots of bug fixes. Also some orders I did while logged into my account weren’t added to my point system, and if they were I couldn’t even tell. Listen the app needs major improvement l! I’m not hating on it I’m just a bit frustrated at the fact that adidas can’t make a simple app to properly help its loyal customers (even if I’m new!!!)!!!
  • May 2, 2021

    By Carol Hines
    Enjoying my experience with Adidas as a new online user. I never give 5 Stars as there is always room for improvements. To achieve 100 per cent would mean total exclusiveness.
  • Apr 30, 2021

    By Jade Halpin
    it was kinda okay ordering on the app. I had a discount code from Health Service Discounts because I work for the NHS...the code would work then not...so I went onto the live chat and the guy was like..." no its not valid..." I asked him to check twice...he then sends me a link and I had the same issue. I waited until I got home later and closed the app down. it eventually worked but I had to push the online chat guy to help me. he wasn't helpful and it annoyed me. I eventually got my hightops
  • May 9, 2021

    By Dahlton Young
    Why does it show I can order a pair of shoes and then I go to order and there is an error!? Ugh! This happens on the app and the online store. Not cool. Other than that, easy to use app. Great shoes. Work on the software and we can be friends. Bye.
  • Honestly ehhh Apr 20, 2021

    By al2crooked
    I like adidas but there are some issues. Try delivering the packages without letting the package scream that it’s an adidas box with logos on the labels please. Not everyone lives in pleasantville. I had a package stolen during the lockdown and got screwed so I had to buy it again. Another issue I’m having is that on my 12 pro max all of a sudden I cannot locate any stores within my area to schedule a pickup. I’m being forced to pay $5. I did this with no problem last order but now it’s not letting me see my options as to what store to go to pick up my item. Get it together adidas, no excuses on why this is going on. Fix your app with the store pick up location issue and please let one be able to pick up at the nearest store. Thank you kindly. Also tell your designers to make better designs for sneakers and clothes. A lot of it is being wasted because nobody wants to buy some weird adidas items. Keep it simple.
  • Apr 18, 2021

    By Tammy H
    Needs some work. I ordered from the app and it has yet to acknowledge my order but yet has my points level accurate. I'm thinking sync within the app from the company, possible bug. Love my OG's though! I'll be ordering from the app again.
  • Enjoy... but... Jan 7, 2021

    By DelveN2
    I enjoy Adidas products but there’s two things stand out that as a socially and physically active customer, I’m not fully aware of how accrued points work as far as product perq’s/discounts go. Metro themed customization isn’t what I’m looking for. Anyway, that’s neither here nor there, but the points thing really should also equate to product discounts at purchase checkout. Also, as a runner, OCR athlete, HIIT group participant, I have found that shoes with stability (i.e., stabilization in the show heel) is extremely effective. But Adidas does not seem to have good running/training shoes with stability as a standout feature, except for maybe 1 or 2 models. I would imagine that there would be more purely because Adidas is a leader in active and even fashionable foot and outer wear. Let’s put more of a focus on what’s good for the athlete, as well as for those who just want to look cool.
  • May 8, 2021

    By Daniel Munoz
    I can never make a purchase on the app. All of my cards get declined if i use the app. I have to use the browser and purchase in that manner. Then what's the point in having an app? I've missed out on exclusives this way. That was upsetting. It's been almost a year of this. At least it has kept more money in my account.
  • Great App Aesthetically, Bad for purchasing Feb 15, 2021

    By FattyMcButtterPants
    I downloaded the app and expected it to work as smoothly as Nike's app for both viewing items and purchasing. For viewing Adidas products and getting information, the app is flawless; although for purchasing items it is horrendous. I saw others are experiencing the same issues. I tried to purchase a single pair of shoes; at first attempted PayPal four times, each time the transaction portion just timed out and I had to start over. I then directly entered my payment info and again several attempts were needed to accomplish the final task of ordering the shoes. In the end, for some reason on my saved bag, where I began the purchase, the shoe size is correct but the confirmation email sent has an entirely different and wrong size being sent to me. Not only that, but my card was charged twice for one pair of shoes. Just a coding nightmare for this app, do not order from the app unless you enjoy headaches and balling up your fist in anger.
  • May 6, 2021

    By Pilar Singleton
    I turned to the app because the site was slow and this is a bit faster but the purchase page on this app is annoying, if you add a promo code and then try to go back and shop it no longer keeps the code for you.
  • Apr 30, 2021

    By Abel
    Latest update messed up a lot of things. App is very slow to load up items. A lot of items that are sold out still appear, before, sold out items would be taken off of the app. New releases section does not even load anymore. Terrible update and it has been that way for quite a while. When is this going to be addressed?
  • Glitch Central... Payment process is horrible. Feb 19, 2021

    By CrochelleB
    I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career.
  • Take my money please...? Apr 13, 2020

    By Nachoooooooo!!
    I have no clue why, and I have escalated this with Adidas, but most of the time their payment system will not accept my payment. I have tried multiple cards over Apple Pay, and manually entering the information, I have contacted my financial institutions (I have used cards from different banks to be certain) to ensure the cards are not locked and capable of processing the payment, I have ensured that I have 3-10X the necessary money in the instances where I have attempted to use a debit card, I have even created a new account in adidas to make sure that is not the issue. Adidas support has shrugged and said it’s probably my fault or my banks. Cool. But then I’ve found entire forums dedicated to this issue. Here’s the likely reality - it’s a very specific issue linked to a small number of persons that is intermittent in its occurrence. Therefore Adidas has it low on its priority. I get it, and I won’t lose sleep over it. But it has cost me a few items being sold out or made it so that I missed out on a few sales while trying to wait until a day that the app/website decides it will accept my payment. Again, not the end of the world, but worth it enough to me to give a poor review. The app is pretty, but ultimately useless to me.
  • Apr 21, 2021

    By Menzi Martinez
    Very very very bad experience i counter this store. Actually, you don't have a star. You don't deserve. I order Feb. 18, 2021. The worst is they email me March 18 that the courier is not available in my place. And then again they email me that the refund is 21 days. So i've waited. So so so sad because until now i did not recieve the refund 😤. 21 days is over And now I follow up they always saying this Kindly be informed that I have yet to receive any updates from the relevant team.
  • Missing merchandise Feb 3, 2021

    By JFord80
    Bought some shirts and track pants from adidas. Never received it, I contact them and they tell me it’s FedEx’s fault. I contact FedEx and they say adidas has to file a claim. Contact adidas and they say I have to file a claim. I file the claim, FedEx needs serial numbers off of all the merchandise, a photocopy of the FedEx ground pickup record, and for me to fax it to them. How would I have access to any of this? Seems like I’m the customer chasing things down and neither of these companies is willing to do anything at all. Finally adidas admits to me they are supposed to file the claim (thanks for wasting 2 hours of my life on the phone). Seems like they were lying. Now for FedEx to deny the claim all the FedEx has to do is say they delivered it to the right address which of course they do since my address is right on the screen in front of them. So I get screwed in the process and god knows where my package is. Adidas has great products but I will never order off this app again. Customer service gave me the run around for hours, and here I am with no merchandise and out $143. If your gonna buy Adidas buy it off of a different website because you may never receive your product off of this one.
  • Apr 21, 2021

    By Williem Lim
    This app is total failure, even their tech support can't fix it. What's the point of you guys giving discount in apps only purchase when we can't proceed to the checkout page !???? The tech support ask me to uninstall and install again, still the same: Opps! Something went wrong. Please fix it! Or directly give the discount from your website duh!
  • They don’t know anything, very bad experience Sep 4, 2020

    By MeTanya_Tanya
    I have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business
  • Won’t let me checkout Feb 6, 2020

    By PoshNotMerc
    Horrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted the app and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase?
  • Horrible! Really Adidas!? Oct 14, 2020

    By Sheacotton
    For starters customer service is none of existing! I don’t laced an order Oct 12, waited for a receipt from adidas, never got it however I did get one from PayPal, I call to see what the issue was, and per your customer service rep I was told that my order had failed...The funds were there but their was a time-out in your system . So my money is stuck on pending! Ok fine, October 14 I place a order again via the app and checked out with pay pal, received a order number this time but no email, (thank goodness for screenshots)! I call and talk to another customer service rep, who also stated that my second order did not go through again! AGAIN THE FUNDS WERE THERE! so I’m not understanding what the problem is?! So now I’m out of $130 for supposedly failed orders! I’ve never had problems ordering from the app, but for it to happen twice in a row and NONE OF YOUR CUSTOMER SERVICE REPS SEEM TO CARE OR OFFER ANY OTHER EXPLANATION OF WHY MY ORDERS JUST FAILED BUT YOU GUYS DID FOR-SURE TAKE THE MONEY OUT MY ACCOUNT BOTH TIMES! I want my money back or I will be reaching out to the BBB AND FILING A COMPLAINT! Your customer service reps are horrible and absolutely of no help!
  • Apr 22, 2021

    By Tassos Petrou
    No way to see your appointment history as a user. Neither the support from the backend. Neither the store guy with the schedule. No confirmation email when you schedule an appointment. WHY??? I had an appointment yesterday at 12.30 on Athens Greece city center store. I was there 12.32... The result? I never received my order because no one could find my appointment. Well done gentlemen, keep up the good work

What’s Groovy

What’s Subpar

Loading...