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About Squarespace Scheduling by Acuity
About Squarespace Scheduling by Acuity
Google Play
The Squarespace Scheduling app (powered by Acuity) is your appointment-scheduling assistant that helps manage your calendar anytime, anywhere.
Run your business while you’re on the go: quickly access your daily or monthly calendar, edit your availability, and schedule appointments.
App highlights:
- Log in with either Squarespace Scheduling or Acuity Scheduling.
- Check your real-time schedule and book appointments.
- Update and block off your availability.
- Customize your appointment types.
- Share direct scheduling links with clients.
- Take client payments.
- Manage your client list and update client notes.
- Get push notifications as new appointments are scheduled.
App Permissions:
We want you guys to feel that we don't abuse your data so here's why we need each permission:
https://acuityscheduling.zendesk.com/hc/en-us/articles/360002363672
Run your business while you’re on the go: quickly access your daily or monthly calendar, edit your availability, and schedule appointments.
App highlights:
- Log in with either Squarespace Scheduling or Acuity Scheduling.
- Check your real-time schedule and book appointments.
- Update and block off your availability.
- Customize your appointment types.
- Share direct scheduling links with clients.
- Take client payments.
- Manage your client list and update client notes.
- Get push notifications as new appointments are scheduled.
App Permissions:
We want you guys to feel that we don't abuse your data so here's why we need each permission:
https://acuityscheduling.zendesk.com/hc/en-us/articles/360002363672
App Store
Acuity Schedule Admin is your appointment-scheduling assistant that helps manage your calendar anytime, anywhere.
Run your business while you’re on the go: quickly access your daily or monthly calendar, edit your availability, and schedule appointments.
App highlights:
• Log in with either Squarespace Scheduling or Acuity Scheduling.
• Check your real-time schedule and book appointments.
• Update and block off your availability.
• Customize your appointment types.
• Share direct scheduling links with clients.
• Take client payments.
• Manage your client list and update client notes.
• Get push notifications as new appointments are scheduled.
Run your business while you’re on the go: quickly access your daily or monthly calendar, edit your availability, and schedule appointments.
App highlights:
• Log in with either Squarespace Scheduling or Acuity Scheduling.
• Check your real-time schedule and book appointments.
• Update and block off your availability.
• Customize your appointment types.
• Share direct scheduling links with clients.
• Take client payments.
• Manage your client list and update client notes.
• Get push notifications as new appointments are scheduled.
Ratings & Reviews
Write a Review
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Community
Are you too busy to visit a local hospital or clinic to see a medical doctor? Acuity Scheduling has over 500 doctors on standby waiting for you to schedule an appointment with them online. You’re guaranteed privacy, 24-hour access and the best experience. more1 year ago
by Anshul
-
Community
If you have more than 4 or 5 clients to train every day, scheduling can be confusing. Don't let an inconvenient or confusing scheduling system keep you from bringing on as many clients as possible.2 months ago
by George
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Apr 15, 2021 The app can be moody some days. At times the calendar doesnt load up by the week. It load by the day so then you'll have to swipe left to see the next day. Outside of that I can't think of anything else that needs tweaking. I use Acuity every day to manage my spa and it's essential to my businesses needs. I've been a customer for almost 3 years. more -
Apr 29, 2021 This app isn't perfect, but it has made my life as a sole proprietor SO much easier! My clients don't ever seem to have difficulty booking slots on their own and everything on my end is pretty simple, now that I've got it dialed in.. I tried several other booking sites (I'm a dog walker) before finally settling on one.. And this was the best choice, in my opinion. I only gave it 4 stars because I feel like it lacks some features and can be a little slow.. more -
Best booking app Ive used!
Aug 1, 2019 I run a photography business and I wanted to find a solution for client booking and management. This has definitely solved most of my issues. It works seamlessly with Facebook and Instagram business accounts by adding a booking button that takes clients straight to the scheduling page. Also if you use Squarespace as a website host, Squarespace is now partnered with Acuity and you can add a booking page to your website just by copying and pasting your scheduling page link into squarespace. Only reason I did not give Acuity 5 stars is because there are still a few key things missing. It still needs a way to add products/services to sell without having clients select a date & time frame for it. So if people would like to just got to your site and buy extras, or an item, or a service they can just add it to their cart. But there is currently no cart option. Also there is no straight through way to confirm appointments. I feel as though if a client wants to request a date and time for a service I should be able to either confirm, change, or deny their request. That is currently not an option. Although there is a workaround but it is just too much work especially if you already have your services set up. more -
Apr 28, 2021 Great program to use for booking in clients. It....is... slow. Which is frustrating. I also noticed when I have blocked out days I am not available, the system is allowing clients to book in still which is frustrating, but all in all a good online booking system for my Bowen Therapy and Reiku business. more -
So easy to use, fast & effective.
Mar 22, 2019 I tried a different scheduling system and was dreading setting everything up for about a month. As a new business owner it’s important for me to find something that’s easy and effective to use in the go. I already have different hurdles to jump through. I don’t need my scheduling system to be complicated too. I love their service, website and app accessibility. I set it up to get email reminders for myself and client. Judging two jobs and building a business can be challenging but this app is not part of the challenge. It’s so easy so use and set up. You get step by step guidance. Not too expensive either. I’m in love with this app. If you’ve had bad experiences with other scheduling apps like I did I definitely and truthfully recommend them. Wishing you all great success with your businesses as well. more -
May 11, 2021 I love this app so much! Almost perfect, there's just a few things I wish I could do -send client intake forms when they call to schedule and I put it in manually from my phone -send custom texts about their appointment instead of having to text through my phone number (besides the automatic reminder texts) more -
Good but could be better
Oct 21, 2019 Relatively simple app to use for scheduling, however there are bugs that need to be fixed. Half the time I have to go to the internet browser to see all my appointments for the month because in the app the "See Dates" button just goes missing meaning I can only see the daily view. Also recently when clients reschedule their appointments, both the old and new appointments show up on my calendar making it difficult for me to know which is the actual new one, and that means I have to go into my emails and find which is the new date + time which is actually an inconvenience because it takes away the entire point of the client rescheduling their appointments themselves. Lastly there's a phantom appointment phenomenon where days will be highlighted as being booked but then I go to click the date and it's actually nothing there. So just a few annoying things that could be fixed and would make my overall app experience much better. more -
Mar 8, 2021 We've enjoyed Acuity for our client appointment scheduling. It's been quite good, and the cost is well within our monthly budget. What could improve is their customer service policy. It's by email only. No telephone. No chat. I dislike having to type details of a problem, send it by email, and wait for a reply. However, every time I've followed the required steps to reach an actual person, they have all been very knowledgeable, friendly, and professional. I would deeply prefer to call. more
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Apr 15, 2021 The app can be moody some days. At times the calendar doesnt load up by the week. It load by the day so then you'll have to swipe left to see the next day. Outside of that I can't think of anything else that needs tweaking. I use Acuity every day to manage my spa and it's essential to my businesses needs. I've been a customer for almost 3 years. more -
Apr 29, 2021 This app isn't perfect, but it has made my life as a sole proprietor SO much easier! My clients don't ever seem to have difficulty booking slots on their own and everything on my end is pretty simple, now that I've got it dialed in.. I tried several other booking sites (I'm a dog walker) before finally settling on one.. And this was the best choice, in my opinion. I only gave it 4 stars because I feel like it lacks some features and can be a little slow.. more -
Best booking app Ive used!
Aug 1, 2019 I run a photography business and I wanted to find a solution for client booking and management. This has definitely solved most of my issues. It works seamlessly with Facebook and Instagram business accounts by adding a booking button that takes clients straight to the scheduling page. Also if you use Squarespace as a website host, Squarespace is now partnered with Acuity and you can add a booking page to your website just by copying and pasting your scheduling page link into squarespace. Only reason I did not give Acuity 5 stars is because there are still a few key things missing. It still needs a way to add products/services to sell without having clients select a date & time frame for it. So if people would like to just got to your site and buy extras, or an item, or a service they can just add it to their cart. But there is currently no cart option. Also there is no straight through way to confirm appointments. I feel as though if a client wants to request a date and time for a service I should be able to either confirm, change, or deny their request. That is currently not an option. Although there is a workaround but it is just too much work especially if you already have your services set up. more -
Apr 28, 2021 Great program to use for booking in clients. It....is... slow. Which is frustrating. I also noticed when I have blocked out days I am not available, the system is allowing clients to book in still which is frustrating, but all in all a good online booking system for my Bowen Therapy and Reiku business. more -
So easy to use, fast & effective.
Mar 22, 2019 I tried a different scheduling system and was dreading setting everything up for about a month. As a new business owner it’s important for me to find something that’s easy and effective to use in the go. I already have different hurdles to jump through. I don’t need my scheduling system to be complicated too. I love their service, website and app accessibility. I set it up to get email reminders for myself and client. Judging two jobs and building a business can be challenging but this app is not part of the challenge. It’s so easy so use and set up. You get step by step guidance. Not too expensive either. I’m in love with this app. If you’ve had bad experiences with other scheduling apps like I did I definitely and truthfully recommend them. Wishing you all great success with your businesses as well. more -
May 11, 2021 I love this app so much! Almost perfect, there's just a few things I wish I could do -send client intake forms when they call to schedule and I put it in manually from my phone -send custom texts about their appointment instead of having to text through my phone number (besides the automatic reminder texts) more -
Good but could be better
Oct 21, 2019 Relatively simple app to use for scheduling, however there are bugs that need to be fixed. Half the time I have to go to the internet browser to see all my appointments for the month because in the app the "See Dates" button just goes missing meaning I can only see the daily view. Also recently when clients reschedule their appointments, both the old and new appointments show up on my calendar making it difficult for me to know which is the actual new one, and that means I have to go into my emails and find which is the new date + time which is actually an inconvenience because it takes away the entire point of the client rescheduling their appointments themselves. Lastly there's a phantom appointment phenomenon where days will be highlighted as being booked but then I go to click the date and it's actually nothing there. So just a few annoying things that could be fixed and would make my overall app experience much better. more -
Mar 8, 2021 We've enjoyed Acuity for our client appointment scheduling. It's been quite good, and the cost is well within our monthly budget. What could improve is their customer service policy. It's by email only. No telephone. No chat. I dislike having to type details of a problem, send it by email, and wait for a reply. However, every time I've followed the required steps to reach an actual person, they have all been very knowledgeable, friendly, and professional. I would deeply prefer to call. more -
I like it but
Oct 3, 2019 I wish the calendar had a weekly view of the appointments. I feel disorganized when I don't have a weekly view, so I change it to daily view but then it’s zoomed in and I have to scroll down from 12 AM to the time I actually begin. I also upgraded to receive text reminders however I’m not receiving any text notification when someone books with me. I rather receive a text notification than via email because then I’ll have to constantly check my emails. I feel like I may be working harder than smarter which is defeating the purpose of my upgrade or choosing this app. I don’t want to download another app because the booking system is amazing and super user friendly. I just think on our end it is a little complicated and not as friendly. If we can just get a weekly view of our appts and a text notification when a client books, I can feel less stressed, more comfortable and happy with the app. more -
Mar 27, 2021 My secretary! Photographer here. I have all different session types that need various times, prices, dates, different forms to fill out, different reminder emails, etc... This has it all. I do use it on my website, but you do not need a website to run this. I've had it for 3 years now. Best $20 I spend a month. more
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Updates are bringing the company down
Dec 13, 2019 The beauty of the version I’ve been using for years was its graphic simplicity, clarity and ease of use. Ever since square entered the picture it seems like every upgrade makes things unnecessarily complicated, messy and frustrating to use. Why mess with something that works? The latest version has the days dynamically slide whether you want them to or not and doesn’t give you the option of seeing the whole week. It makes it jerky and and prone to mistakes in what you are selecting. Also why do we now have to scroll through 24-hours when before it limited the view to your operating hours which makes sense. These stupid changes are making the app unwieldy and unpleasant to use. The only reason I am not continuing to use the older version is that for some equally stupid reason they removed a great feature—I used to be able to press a clients phone number and get a pop up of options to voice call or sms. Why they limited it to just voice calls is unfathomable. If you’re going to ruin the upgrade at least preserve the functionality of the previous version. I never thought I’d consider leaving Acuity but it’s rapidly going downhill and user experience is deteriorating. I have referred so many colleagues to this company. Now in all honesty I can’t recommend it without reservation. Get the old design crew back and get rid of whoever is responsible for these idiotic “flaming logo” moves. more -
Apr 2, 2021 Slow. Its difficult to switch between different schedules, it take a considerable amount of time to load and often will not refresh. Its awkward while you're trying to check someone in and you're both just waiting. It keeps track of appointments. So it works. But we lament its existence, daily. Also, our clients really struggle with booking their own appointments and often making the appointment for the wrong location. more -
Growing business plan:
Mar 7, 2020 This app isn’t too bad, it’s O.K. There are a few things that just really bug me. The biggest complaint I have is probably the display on the clients end. They always get confused, I think that should be updated; more font options and different set up (a more minimal look). It is slow when clients book and when it glitches that doesn’t help. I would rate the app a 2 because it’s so slow there’s no refresh button; that has caused problems/ missed appointments (sometimes). The app is not easy to read or use (takes forever to maneuver around) I’ve had the app for 3 years now and I prefer to use my browser on my phone. There aren’t much great features like for coupons for example: for coupons your able to put an expiration date on it. If you give out holiday discounts or birthday discounts you cant discount that specific day so if you give a client the coupon ahead of time they can use it any day until that expired date when really it’s meant for 1 specific day (holidays, birthday discounts, etc). I have had the powerhouse player plan, didn’t really seem much of a difference in features. But I can’t complain, I still use it and don’t plan on changing so I think it’s a solid 3/5 stars. I don’t like the constant random updates on the app we’re constantly having to adapt to a new way of working randomly. more -
Mar 10, 2021 Why won't it let me edit the time zone of a scheduled session? And why doesn't the phone app AND the computer version NOT have the ability to select the timezone? If there are other ways to set up appts other than using the client end user side of the system then WHY NOT ALSO HAVE THE CAPACITY TO ADD OR EDIT TIME ZONES? please fix this more
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Community
Are you too busy to visit a local hospital or clinic to see a medical doctor? Acuity Scheduling has over 500 doctors on standby waiting for you to schedule an appointment with them online. You’re guaranteed privacy, 24-hour access and the best experience. more1 year ago
by Anshul
-
Community
If you have more than 4 or 5 clients to train every day, scheduling can be confusing. Don't let an inconvenient or confusing scheduling system keep you from bringing on as many clients as possible.2 months ago
by George
No reviews available
-
Apr 15, 2021 The app can be moody some days. At times the calendar doesnt load up by the week. It load by the day so then you'll have to swipe left to see the next day. Outside of that I can't think of anything else that needs tweaking. I use Acuity every day to manage my spa and it's essential to my businesses needs. I've been a customer for almost 3 years. more -
So easy to use, fast & effective.
Mar 22, 2019 I tried a different scheduling system and was dreading setting everything up for about a month. As a new business owner it’s important for me to find something that’s easy and effective to use in the go. I already have different hurdles to jump through. I don’t need my scheduling system to be complicated too. I love their service, website and app accessibility. I set it up to get email reminders for myself and client. Judging two jobs and building a business can be challenging but this app is not part of the challenge. It’s so easy so use and set up. You get step by step guidance. Not too expensive either. I’m in love with this app. If you’ve had bad experiences with other scheduling apps like I did I definitely and truthfully recommend them. Wishing you all great success with your businesses as well. more -
Mar 8, 2021 We've enjoyed Acuity for our client appointment scheduling. It's been quite good, and the cost is well within our monthly budget. What could improve is their customer service policy. It's by email only. No telephone. No chat. I dislike having to type details of a problem, send it by email, and wait for a reply. However, every time I've followed the required steps to reach an actual person, they have all been very knowledgeable, friendly, and professional. I would deeply prefer to call. more -
Mar 27, 2021 My secretary! Photographer here. I have all different session types that need various times, prices, dates, different forms to fill out, different reminder emails, etc... This has it all. I do use it on my website, but you do not need a website to run this. I've had it for 3 years now. Best $20 I spend a month. more -
Just what my business needs!
Dec 10, 2019 Acuity is the only scheduler I’ve ever used. I am a hair stylist and It has met my need from day one; get the client booked while freeing me up from taking calls etc. when I could be styling. I love the app and the ease of use on my mobile devices. I also enjoy the customizations made available on the scheduler, confirmation email, and reminder email. These alerts are going out to my clients while my time can be spent with my family or community. Truly a huge piece of the puzzle that has been automated thanks to acuity. Only change I would make is adding the SMS text message feature to the Emerging plan ($10/Mo). It’s the only feature I feel like I’m missing out on with the higher package; the other features just aren’t necessary for me at this point. more -
Acuity is a wonderful company to work with
Nov 24, 2019 I’ve been using Acuity Scheduling for a couple years now in my hair salon business, and the company itself is absolutely AMAZING.. their customer service is the best there is. I just wish the app had a bit more capability; I’d love to be able to run some reports without having to leave the app and go to the actual website. I also wish their reporting wasn’t so basic.. I’d give anything to be able to see which clients spent the most or visited most frequently. I wish they offered email marketing and a rewards program. And maybe had inventory capabilities as well. But they do roll out new features here and there, so I have my fingers crossed that some of these things will be included! more -
Mar 26, 2021 Amazing app! I've been using it for 5 years and it really helps me to run my reflexology practice smoothly with almost no no-shows ever! Maybe one in the past five years...pretty amazing. And it's always being improved to suit my needs , it's really like having my own secretary. Thank you! more -
Download app
Sep 12, 2018 This app has been a lifesaver for me I am a professional mua and booking and keeping up with my scheduling and appointments have been a pain for me until A friend told me about this app and I am so glad that she did it keeps me so organized It makes it easier for my clients to book cancel or even reschedule Email conformation are sent out to remind my clients of their appointments They also send me an email of up coming appointments I can now relax and let the app do the work for me This app is my personal assistant !!! While I'm sleeping it’s working I have seen my appointment double by just using this app life is difficult running a business can be difficult but your booking doesn’t have to be downloaded this app NOW you will not be disappointed more -
May 8, 2021 I love this app! All of the features I utilize on the website aren't accessible in the app BUT it has made my business and life so much easier!! And it's user friendly!! -
Apr 7, 2021 It processes it's transactions through Square. (I think it's also owned by Square). It's a solid easy to use program. I'm a golf instructor and it allows potential clients to buy packages, then book future lessons using up the multiple lessons that they've pre-purchased in the package. more
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Apr 29, 2021 This app isn't perfect, but it has made my life as a sole proprietor SO much easier! My clients don't ever seem to have difficulty booking slots on their own and everything on my end is pretty simple, now that I've got it dialed in.. I tried several other booking sites (I'm a dog walker) before finally settling on one.. And this was the best choice, in my opinion. I only gave it 4 stars because I feel like it lacks some features and can be a little slow.. more -
Best booking app Ive used!
Aug 1, 2019 I run a photography business and I wanted to find a solution for client booking and management. This has definitely solved most of my issues. It works seamlessly with Facebook and Instagram business accounts by adding a booking button that takes clients straight to the scheduling page. Also if you use Squarespace as a website host, Squarespace is now partnered with Acuity and you can add a booking page to your website just by copying and pasting your scheduling page link into squarespace. Only reason I did not give Acuity 5 stars is because there are still a few key things missing. It still needs a way to add products/services to sell without having clients select a date & time frame for it. So if people would like to just got to your site and buy extras, or an item, or a service they can just add it to their cart. But there is currently no cart option. Also there is no straight through way to confirm appointments. I feel as though if a client wants to request a date and time for a service I should be able to either confirm, change, or deny their request. That is currently not an option. Although there is a workaround but it is just too much work especially if you already have your services set up. more -
Apr 28, 2021 Great program to use for booking in clients. It....is... slow. Which is frustrating. I also noticed when I have blocked out days I am not available, the system is allowing clients to book in still which is frustrating, but all in all a good online booking system for my Bowen Therapy and Reiku business. more -
May 11, 2021 I love this app so much! Almost perfect, there's just a few things I wish I could do -send client intake forms when they call to schedule and I put it in manually from my phone -send custom texts about their appointment instead of having to text through my phone number (besides the automatic reminder texts) more -
Mar 1, 2021 I like it a lot because you can configure many services in a specific way. But there are some details that I think still need to be refined. Sometimes in the schedule there is availability and when I send the link to the client, I cannot have some hours that are available. Even though they are really available to me then I don't know what happens. more -
Love acuity; some minor glitches in app
Nov 19, 2019 I absolutely love acuity and my clients find it simple to use. It has tons of awesome features that make things super convenient and it’s really user friendly. I especially appreciate the automated reminder and follow up email options, and the options to create and sell packages and gift certificates. The customer service team is also really great. My only complaints are minor issues with the app; there have been occasional glitches with dates not showing up on the app, and there were two times that the reminder email sent to clients has been glitchy or showed the wrong time. These glitches started happening after squarespace acquired acuity, so I’m sure it’s just growing pains and adjustments. The glitches have been super minor. Hopefully they get that stuff ironed out soon. more -
I’m really disappointed with this new update!
Oct 29, 2019 I absolutely love acuity scheduling, until a few weeks ago when they changed the look of it. I have recommended it to friends and business owners I know. The most recent update is absolutely terrible. It constantly crashes, takes an insane amount of time to load, the update made things harder to find, rescheduling an appointment is such a hassle because the times do not even show up! I’m super disappointed with this update and it worked perfectly fine before! I’m not sure what prompted the change but please put it back to how it was before or fix these issues! I’m seriously considering a new scheduling system at this point ! more -
Feb 27, 2021 Great scheduling features. My notifications wouldn't always pop up and I had to go into the app most of the time to check. But this app has better features than other apps. Love being able to do coupons and discount codes.
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Good but could be better
Oct 21, 2019 Relatively simple app to use for scheduling, however there are bugs that need to be fixed. Half the time I have to go to the internet browser to see all my appointments for the month because in the app the "See Dates" button just goes missing meaning I can only see the daily view. Also recently when clients reschedule their appointments, both the old and new appointments show up on my calendar making it difficult for me to know which is the actual new one, and that means I have to go into my emails and find which is the new date + time which is actually an inconvenience because it takes away the entire point of the client rescheduling their appointments themselves. Lastly there's a phantom appointment phenomenon where days will be highlighted as being booked but then I go to click the date and it's actually nothing there. So just a few annoying things that could be fixed and would make my overall app experience much better. more -
I like it but
Oct 3, 2019 I wish the calendar had a weekly view of the appointments. I feel disorganized when I don't have a weekly view, so I change it to daily view but then it’s zoomed in and I have to scroll down from 12 AM to the time I actually begin. I also upgraded to receive text reminders however I’m not receiving any text notification when someone books with me. I rather receive a text notification than via email because then I’ll have to constantly check my emails. I feel like I may be working harder than smarter which is defeating the purpose of my upgrade or choosing this app. I don’t want to download another app because the booking system is amazing and super user friendly. I just think on our end it is a little complicated and not as friendly. If we can just get a weekly view of our appts and a text notification when a client books, I can feel less stressed, more comfortable and happy with the app. more -
Love the Scheduling.... not a fan of the app
Jan 15, 2020 Let me preface this with I LOVE ACUITY SCHEDULING for my riding lesson business. It has completely streamlined scheduling clients and cuts down on the back and forth calls and texts to get clients signed up. The “store front” is beautiful and embeds easily into websites. All of that is GREAT and I highly recommend using it. However, the app is less than useful. Rescheduling group classes is difficult and impossible to just take a 1:00 Tuesday class and put it on Thursday at 5:00 without going to the website. Merging client accounts is not functional on the app. It’s slow to sync/update with changes that were just made. Basically I really recommend the software, but until some things are streamlined and more useful, I wouldn’t bother with the app. more
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Updates are bringing the company down
Dec 13, 2019 The beauty of the version I’ve been using for years was its graphic simplicity, clarity and ease of use. Ever since square entered the picture it seems like every upgrade makes things unnecessarily complicated, messy and frustrating to use. Why mess with something that works? The latest version has the days dynamically slide whether you want them to or not and doesn’t give you the option of seeing the whole week. It makes it jerky and and prone to mistakes in what you are selecting. Also why do we now have to scroll through 24-hours when before it limited the view to your operating hours which makes sense. These stupid changes are making the app unwieldy and unpleasant to use. The only reason I am not continuing to use the older version is that for some equally stupid reason they removed a great feature—I used to be able to press a clients phone number and get a pop up of options to voice call or sms. Why they limited it to just voice calls is unfathomable. If you’re going to ruin the upgrade at least preserve the functionality of the previous version. I never thought I’d consider leaving Acuity but it’s rapidly going downhill and user experience is deteriorating. I have referred so many colleagues to this company. Now in all honesty I can’t recommend it without reservation. Get the old design crew back and get rid of whoever is responsible for these idiotic “flaming logo” moves. more -
Apr 2, 2021 Slow. Its difficult to switch between different schedules, it take a considerable amount of time to load and often will not refresh. Its awkward while you're trying to check someone in and you're both just waiting. It keeps track of appointments. So it works. But we lament its existence, daily. Also, our clients really struggle with booking their own appointments and often making the appointment for the wrong location. more -
Growing business plan:
Mar 7, 2020 This app isn’t too bad, it’s O.K. There are a few things that just really bug me. The biggest complaint I have is probably the display on the clients end. They always get confused, I think that should be updated; more font options and different set up (a more minimal look). It is slow when clients book and when it glitches that doesn’t help. I would rate the app a 2 because it’s so slow there’s no refresh button; that has caused problems/ missed appointments (sometimes). The app is not easy to read or use (takes forever to maneuver around) I’ve had the app for 3 years now and I prefer to use my browser on my phone. There aren’t much great features like for coupons for example: for coupons your able to put an expiration date on it. If you give out holiday discounts or birthday discounts you cant discount that specific day so if you give a client the coupon ahead of time they can use it any day until that expired date when really it’s meant for 1 specific day (holidays, birthday discounts, etc). I have had the powerhouse player plan, didn’t really seem much of a difference in features. But I can’t complain, I still use it and don’t plan on changing so I think it’s a solid 3/5 stars. I don’t like the constant random updates on the app we’re constantly having to adapt to a new way of working randomly. more -
Mar 10, 2021 Why won't it let me edit the time zone of a scheduled session? And why doesn't the phone app AND the computer version NOT have the ability to select the timezone? If there are other ways to set up appts other than using the client end user side of the system then WHY NOT ALSO HAVE THE CAPACITY TO ADD OR EDIT TIME ZONES? please fix this more
No reviews available
What’s Groovy
I’ve been using this app for years and I recommend it to every lash artist I know. It’s simple and easy to customize everything! I love the emails I love how I can see that my client opened the emails & at what time( in case of disputes) I love that you can have people
Check off your policies before booking or make people prefill consent forms. I also love that you can send individuals a custom link if you don’t want it visible to everyone. I HATE stripe though, don’t use it they NEVVVVER help you win disputes bc they could care less. ACUITY gives us so much insight on our end showing good proof if clients got their confirmation emails etc down to the time stamps and IP addresses used & still that isn’t enough evidence for stripe to help you win a dispute.
That’s the only thing I don’t like but you have multiple other payment options! Love you acuity!
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What’s Subpar
Great program, but I'm disappointed with the app though. I can't see a weekly view and the app runs slow and doesn't load appointments right away. There's also no notification feature, so if new appointments get scheduled by a client, I don't get reminded like I would in Google Calendar. I only get notified when they make the appointment. So that means I'm constantly having to check the calendar, which runs slow and doesn't show me the entire week. So I basically need to use two calendars.
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Release Notes
Varies with device
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Squarespace Scheduling by Acuity
