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ActiveBuilding

ActiveBuilding

RealPage Incorporated

Get the ActiveBuilding resident portal experience in the palm of your hand.

4.3 Ratings 21K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • Sign in process is tedious and repetitive May 5, 2021

    By Moldynachoz
    This app is handy and allows you to manage mostly everything you need when you live at an apartment complex, e.g pay your bills, reserve amenities, communicate with residents and staff, etc, however, the app makes you login in almost everytime you open it and it doesn’t save your biometric setting preferences. Everytime I open the app I have to login twice, sometimes 3 different times because it keeps redirecting me to different login screens. It should just automatically prompt to scan my face on my IPhone but it doesn’t. I have to select that option every single time. The idea and need for this app are great but the actual app itself needs work.
  • Great idea. Poor implementation May 2, 2021

    By Main Mouse Fan
    Been using the app since August of 2020. It’s super convenient to have something like this for submitting maintenance requests and reservations for pool and gym time. That’s where it starts to go downhill. Logs me out every time despite having Face ID turned on. Have to click on links twice because the first time they’re not found. Despite being logged in and having all my info on the profile it makes me enter name , address, phone, email for every submission. Most of the time you can’t exit the screen so you have to close app and log back in again. What could be so smooth and easy is made a clumsy and cumbersome process.
  • Great App Nov 12, 2018

    By Yalondo Orito
    It’s really a good app as an concierge, only thing is, they should freelance the scrolls, rather than have it set to a lock feature, so it’ll be more freedom, rather than, me finding myself; click scrolling on the screen to get to a residents unit number that’s all the way at the bottom, when it could be faster service. Also notices; the software itself, gives wrong tracking numbers, to a point where I’m being questioned by my residents about it, which brings confusion. Although it’s a great software, there’s allot of pros and cons to every successful app, out there in the market.
  • Needs notifications Jul 23, 2019

    By Eenie320
    I appreciate the centralized, streamlined nature of ActiveBuilding, but I do wish the app had better integration into my phone rather than just being a conduit to open the website. I never get notifications about any urgent posts on my building wall because I don't think it can do that. I haven't found a well-marked way if it exists. One of my neighbors needed a jump in the garage the other day around 10am and I didn't see it until the daily digest came into my email at 8:30pm, long after I would have been able to help. Notification integration would fix this issue entirely.
  • Great idea, crappy app Oct 29, 2020

    By Megatron coolster
    This app could be much better. When you tap on a photo that was posted, there is no way to exit out of the photo... no back button, no exit button, nothing. Sometimes if I swipe around it will exit the photo and put me back at the top of my feed, other time I have to completely quit the app and log back in just to get out of the photo. It’s also a 50/50 shot of whether a link will work or won’t even be clickable. The other features on the app are good and get the job done, but the photo portion needs to be revamped.
  • May 26, 2021

    By Sandi Habat
    Could be a little easier to use, it never had the correct amount I pay for rent. I have to input the amount I pay.
  • Fantastic app Apr 16, 2019

    By Balkancowboy
    I like this app a lot. I’ve been using for a few years now and it works very nicely. I can pay my monthly rent, request maintenance support, receive package delivery notifications, and many other things. I especially like the notifications residents receive from the property management office and the community message board where residents can post messages and interact with each other.
  • Good App to have Sep 3, 2020

    By BriJeBri
    I do like the whole Idea of the App, it’s been working fine for me so far. Very easy to use, and pleased with the Security of it. My only issue is with the 3rd party Advertising. There seemed to be a Glitch when I clicked on the Ad about Renters Insurance. I was never able to get back to my Home Page of the Active Building. There was no back arrow or anything to get me out and back to Active Building. I had to restart my phone in order to finally get back.
  • Jun 1, 2021

    By Rebecca Balli
    App works about 20% of the time. Developers obviously having a hard time after update and even before. App takes a long time to load all content and majority of the time it's unsuccessful. Crashes after one or two inputs.
  • Not good Apr 1, 2020

    By Dragfire87
    I’ve only been using the app for a couple months to pay rent. The app is in serious need of an update to fix stability and the constant crashing. Pages won’t load properly and it took days for the app or webpage to work in the proper manner. A couple times it said online it was unable to access page and to check the address and retry. That’s just unacceptable. How can companies expect us to use this app to do things when it’s not easy to figure out and has a ton of stability issues. When scrolling through a page, it goes out of the ‘box’ on screen like it wasn’t programmed properly and it was half minded in development. Thoroughly unimpressed. If you have to download it like I did, I am sorry. Just know it’ll be very glitchy. Also, don’t expect your landlord to be able to offer any assistance as mine told me ‘idk’ when asked what I should do with the app not working properly. Just wanted to share my opinion on this app. I hope they can fix all these issues and deliver a proper product. Otherwise they should just use Venmo or cash app instead for mobile rent payment.
  • Sign in process is tedious and repetitive May 5, 2021

    By Moldynachoz
    This app is handy and allows you to manage mostly everything you need when you live at an apartment complex, e.g pay your bills, reserve amenities, communicate with residents and staff, etc, however, the app makes you login in almost everytime you open it and it doesn’t save your biometric setting preferences. Everytime I open the app I have to login twice, sometimes 3 different times because it keeps redirecting me to different login screens. It should just automatically prompt to scan my face on my IPhone but it doesn’t. I have to select that option every single time. The idea and need for this app are great but the actual app itself needs work.
  • Great idea. Poor implementation May 2, 2021

    By Main Mouse Fan
    Been using the app since August of 2020. It’s super convenient to have something like this for submitting maintenance requests and reservations for pool and gym time. That’s where it starts to go downhill. Logs me out every time despite having Face ID turned on. Have to click on links twice because the first time they’re not found. Despite being logged in and having all my info on the profile it makes me enter name , address, phone, email for every submission. Most of the time you can’t exit the screen so you have to close app and log back in again. What could be so smooth and easy is made a clumsy and cumbersome process.
  • Great App Nov 12, 2018

    By Yalondo Orito
    It’s really a good app as an concierge, only thing is, they should freelance the scrolls, rather than have it set to a lock feature, so it’ll be more freedom, rather than, me finding myself; click scrolling on the screen to get to a residents unit number that’s all the way at the bottom, when it could be faster service. Also notices; the software itself, gives wrong tracking numbers, to a point where I’m being questioned by my residents about it, which brings confusion. Although it’s a great software, there’s allot of pros and cons to every successful app, out there in the market.
  • Needs notifications Jul 23, 2019

    By Eenie320
    I appreciate the centralized, streamlined nature of ActiveBuilding, but I do wish the app had better integration into my phone rather than just being a conduit to open the website. I never get notifications about any urgent posts on my building wall because I don't think it can do that. I haven't found a well-marked way if it exists. One of my neighbors needed a jump in the garage the other day around 10am and I didn't see it until the daily digest came into my email at 8:30pm, long after I would have been able to help. Notification integration would fix this issue entirely.
  • Great idea, crappy app Oct 29, 2020

    By Megatron coolster
    This app could be much better. When you tap on a photo that was posted, there is no way to exit out of the photo... no back button, no exit button, nothing. Sometimes if I swipe around it will exit the photo and put me back at the top of my feed, other time I have to completely quit the app and log back in just to get out of the photo. It’s also a 50/50 shot of whether a link will work or won’t even be clickable. The other features on the app are good and get the job done, but the photo portion needs to be revamped.
  • May 26, 2021

    By Sandi Habat
    Could be a little easier to use, it never had the correct amount I pay for rent. I have to input the amount I pay.
  • Fantastic app Apr 16, 2019

    By Balkancowboy
    I like this app a lot. I’ve been using for a few years now and it works very nicely. I can pay my monthly rent, request maintenance support, receive package delivery notifications, and many other things. I especially like the notifications residents receive from the property management office and the community message board where residents can post messages and interact with each other.
  • Good App to have Sep 3, 2020

    By BriJeBri
    I do like the whole Idea of the App, it’s been working fine for me so far. Very easy to use, and pleased with the Security of it. My only issue is with the 3rd party Advertising. There seemed to be a Glitch when I clicked on the Ad about Renters Insurance. I was never able to get back to my Home Page of the Active Building. There was no back arrow or anything to get me out and back to Active Building. I had to restart my phone in order to finally get back.
  • Jun 1, 2021

    By Rebecca Balli
    App works about 20% of the time. Developers obviously having a hard time after update and even before. App takes a long time to load all content and majority of the time it's unsuccessful. Crashes after one or two inputs.
  • Not good Apr 1, 2020

    By Dragfire87
    I’ve only been using the app for a couple months to pay rent. The app is in serious need of an update to fix stability and the constant crashing. Pages won’t load properly and it took days for the app or webpage to work in the proper manner. A couple times it said online it was unable to access page and to check the address and retry. That’s just unacceptable. How can companies expect us to use this app to do things when it’s not easy to figure out and has a ton of stability issues. When scrolling through a page, it goes out of the ‘box’ on screen like it wasn’t programmed properly and it was half minded in development. Thoroughly unimpressed. If you have to download it like I did, I am sorry. Just know it’ll be very glitchy. Also, don’t expect your landlord to be able to offer any assistance as mine told me ‘idk’ when asked what I should do with the app not working properly. Just wanted to share my opinion on this app. I hope they can fix all these issues and deliver a proper product. Otherwise they should just use Venmo or cash app instead for mobile rent payment.
  • Jun 5, 2021

    By Oliver Floyd
    Don't bother with the app. I always have trouble logging in, no matter what device I use. Just freezes and I have to open and close the app several times until it goes through. I have to use the web almost everytine
  • Ugly UI, Extremely buggy, terrible workflow May 1, 2021

    By Karinaofarc
    This app is a terrible user experience and it just keeps getting worse. At login, I must click the login button before I can enter credentials (poor flow - just let the user immediately add them) and am taken to an email entry and password page. After entering my email and password, I am taken to an external web page to do it all again (seriously!?). If I attempt to use biometrics (which I set up twice before) to login, the app crashes. The UI in general seems as though they threw an app wrapper around a desktop website. There are areas where items overflow the viewport. The app scroll is buggy. Many of the workflows have dead ends or crash when I try to return to the main page. Many UI elements are too small. The icons and buttons are smaller than my fingers; and I have small hands. The page slide menu feels squished. It’s obvious this was not created with any though for how the user would be using it and it definitely was not designed for mobile. When I try to delete a message, the entire screen horizontally scrolls and shows all delete buttons. When I press delete it does not always work and I need to press multiple times. Etc, etc… It seems this app was thrown together and is not maintained. It’s not worth putting on you phone. Use the desktop web app. Or better yet, ask your property managers to choose another platform for community engagement.
  • Jun 1, 2021

    By Scott Newsome
    App use to work alright but at the end of the day use your browser. This app is trash not to mention the service charge if you are not careful how you pay. Due to the fact the app is no longer working after trying to log in I would give negative stars if possible
  • Wouldn’t even call it an “app” Jun 1, 2021

    By Kairi Yurunoji
    This app is hardly even worth calling an app. It is basically just a web browser interface inside a little square app button. They also claim to have “improved the login process” yet I’ve been trying for 10 minutes to log in and it keeps freezing and reloading and sending me back to the splash page to log in again. You’d be better off just using the website through your apartment’s resident portal, which is the exact same interface but actually functional. I’m just glad that we’re moving so I won’t have to deal with this “app” anymore. Two stars only because it used to at least work to let me pay my rent (you know, back when I could get into it), even if it was just a webpage in an app button.
  • May 30, 2021

    By Dan Mowchan
    Completely broken. Login doesn't work. It's just a wrapper for the webpage and the devs can't even pull that off. Just bookmark the webpage and save yourself the headache.
  • May 23, 2021

    By Tosha Byers
    This app is trash. I go to login and it just keeps buffering and doesn't move past the login stage. I've uninstalled and reinstalled the app and it STILL doesn't move past the login. This last update sucks!!! Fix this ASAP
  • May 28, 2021

    By Travis Leatherman
    There is a $23 convince Fee to pay rent via the app. I work for a bank, paying through the app saves the company time and money. Literal garbage, if they want to remit the fee for the merchant service fine, then charge a fee of a couple bucks, but $23 to save them money? That's rediculous.
  • Difficult to use Sep 2, 2020

    By Veryyyyimpressedcustomer
    In order to login you have to authorize ActiveBuilding to access your ActiveBuilding account. ??? You essentially are logging in four times each time you want to use the app. Additionally, if you click on a tab in the app, there’s no back button or close button, so you have no choice but to close the app if you want to get out of the page. Things are hard to find too. When making an account the app asked if I wanted my profile to be viewable to my neighbors, yet despite looking everywhere I can think of, I can’t find any page that shows neighbors. Either they asked for permission to put me on a page that doesn’t exist, or there needs to be an accessibility revamp.

No reviews available

No reviews available

  • Fantastic app Apr 16, 2019

    By Balkancowboy
    I like this app a lot. I’ve been using for a few years now and it works very nicely. I can pay my monthly rent, request maintenance support, receive package delivery notifications, and many other things. I especially like the notifications residents receive from the property management office and the community message board where residents can post messages and interact with each other.
  • Great App Nov 12, 2018

    By Yalondo Orito
    It’s really a good app as an concierge, only thing is, they should freelance the scrolls, rather than have it set to a lock feature, so it’ll be more freedom, rather than, me finding myself; click scrolling on the screen to get to a residents unit number that’s all the way at the bottom, when it could be faster service. Also notices; the software itself, gives wrong tracking numbers, to a point where I’m being questioned by my residents about it, which brings confusion. Although it’s a great software, there’s allot of pros and cons to every successful app, out there in the market.
  • Good App to have Sep 3, 2020

    By BriJeBri
    I do like the whole Idea of the App, it’s been working fine for me so far. Very easy to use, and pleased with the Security of it. My only issue is with the 3rd party Advertising. There seemed to be a Glitch when I clicked on the Ad about Renters Insurance. I was never able to get back to my Home Page of the Active Building. There was no back arrow or anything to get me out and back to Active Building. I had to restart my phone in order to finally get back.
  • Sign in process is tedious and repetitive May 5, 2021

    By Moldynachoz
    This app is handy and allows you to manage mostly everything you need when you live at an apartment complex, e.g pay your bills, reserve amenities, communicate with residents and staff, etc, however, the app makes you login in almost everytime you open it and it doesn’t save your biometric setting preferences. Everytime I open the app I have to login twice, sometimes 3 different times because it keeps redirecting me to different login screens. It should just automatically prompt to scan my face on my IPhone but it doesn’t. I have to select that option every single time. The idea and need for this app are great but the actual app itself needs work.
  • Great idea. Poor implementation May 2, 2021

    By Main Mouse Fan
    Been using the app since August of 2020. It’s super convenient to have something like this for submitting maintenance requests and reservations for pool and gym time. That’s where it starts to go downhill. Logs me out every time despite having Face ID turned on. Have to click on links twice because the first time they’re not found. Despite being logged in and having all my info on the profile it makes me enter name , address, phone, email for every submission. Most of the time you can’t exit the screen so you have to close app and log back in again. What could be so smooth and easy is made a clumsy and cumbersome process.
  • Needs notifications Jul 23, 2019

    By Eenie320
    I appreciate the centralized, streamlined nature of ActiveBuilding, but I do wish the app had better integration into my phone rather than just being a conduit to open the website. I never get notifications about any urgent posts on my building wall because I don't think it can do that. I haven't found a well-marked way if it exists. One of my neighbors needed a jump in the garage the other day around 10am and I didn't see it until the daily digest came into my email at 8:30pm, long after I would have been able to help. Notification integration would fix this issue entirely.
  • Great idea, crappy app Oct 29, 2020

    By Megatron coolster
    This app could be much better. When you tap on a photo that was posted, there is no way to exit out of the photo... no back button, no exit button, nothing. Sometimes if I swipe around it will exit the photo and put me back at the top of my feed, other time I have to completely quit the app and log back in just to get out of the photo. It’s also a 50/50 shot of whether a link will work or won’t even be clickable. The other features on the app are good and get the job done, but the photo portion needs to be revamped.
  • May 26, 2021

    By Sandi Habat
    Could be a little easier to use, it never had the correct amount I pay for rent. I have to input the amount I pay.
  • Wouldn’t even call it an “app” Jun 1, 2021

    By Kairi Yurunoji
    This app is hardly even worth calling an app. It is basically just a web browser interface inside a little square app button. They also claim to have “improved the login process” yet I’ve been trying for 10 minutes to log in and it keeps freezing and reloading and sending me back to the splash page to log in again. You’d be better off just using the website through your apartment’s resident portal, which is the exact same interface but actually functional. I’m just glad that we’re moving so I won’t have to deal with this “app” anymore. Two stars only because it used to at least work to let me pay my rent (you know, back when I could get into it), even if it was just a webpage in an app button.
  • Difficult to use Sep 2, 2020

    By Veryyyyimpressedcustomer
    In order to login you have to authorize ActiveBuilding to access your ActiveBuilding account. ??? You essentially are logging in four times each time you want to use the app. Additionally, if you click on a tab in the app, there’s no back button or close button, so you have no choice but to close the app if you want to get out of the page. Things are hard to find too. When making an account the app asked if I wanted my profile to be viewable to my neighbors, yet despite looking everywhere I can think of, I can’t find any page that shows neighbors. Either they asked for permission to put me on a page that doesn’t exist, or there needs to be an accessibility revamp.
  • Apr 9, 2021

    By Chris Dove
    Everyone is right, this is not intuitive and a pain in the neck. Had to do a lot of changes so the app would accept the input(s). On my smartphone I was offered a coupon to allow payments at participating stores. But as soon as I went to another page it was lost, and unretrievable. Can't get it on this laptop either. The biggest issue that bugs me, is that these people charge $5.49 for a "convenience charge" on every payment made here; recurring or one-time. If anyone has a solution to go around this charge or how to recover the "coupon"; kindly post it in the community page area, or reply to this "review"...at least I gave it 2 stars :-)
  • Login / App Issues Dec 18, 2020

    By TN-0616-1606
    Logging in always makes you have to login twice and there are always bugs (I.e. opening a photo on feed there isn’t a way to close it. You have to close the entire app and reopen, also there is no way to make a post, this hasn’t always been an issue just recently as no post button) they really need to work on their app as I’m sure this is how most access their accounts instead of using a desktop. I’ll be on lookout for update where issues get fixed. If not I’ll be contacting their app support team and get these fixed, it’s really annoying for me if you can’t tell.
  • Has a mind of its own Mar 13, 2019

    By Millerdollface
    Most time I use it to submit a work order and it is very temperamental when allowing a description. If you have to make a change or have a typo forget it. You have to start over from the beginning! And it would. It allow me to edit the area of our availability for the work to be done since we have a dog and our work schedules vary. It is most helpful when submitting rent payments and commenting in the community. But then again those comments have to be approved and as of late there are rarely any messages whereas in the past there were.
  • Jun 1, 2021

    By Rebecca Balli
    App works about 20% of the time. Developers obviously having a hard time after update and even before. App takes a long time to load all content and majority of the time it's unsuccessful. Crashes after one or two inputs.
  • Not good Apr 1, 2020

    By Dragfire87
    I’ve only been using the app for a couple months to pay rent. The app is in serious need of an update to fix stability and the constant crashing. Pages won’t load properly and it took days for the app or webpage to work in the proper manner. A couple times it said online it was unable to access page and to check the address and retry. That’s just unacceptable. How can companies expect us to use this app to do things when it’s not easy to figure out and has a ton of stability issues. When scrolling through a page, it goes out of the ‘box’ on screen like it wasn’t programmed properly and it was half minded in development. Thoroughly unimpressed. If you have to download it like I did, I am sorry. Just know it’ll be very glitchy. Also, don’t expect your landlord to be able to offer any assistance as mine told me ‘idk’ when asked what I should do with the app not working properly. Just wanted to share my opinion on this app. I hope they can fix all these issues and deliver a proper product. Otherwise they should just use Venmo or cash app instead for mobile rent payment.
  • Jun 5, 2021

    By Oliver Floyd
    Don't bother with the app. I always have trouble logging in, no matter what device I use. Just freezes and I have to open and close the app several times until it goes through. I have to use the web almost everytine
  • Ugly UI, Extremely buggy, terrible workflow May 1, 2021

    By Karinaofarc
    This app is a terrible user experience and it just keeps getting worse. At login, I must click the login button before I can enter credentials (poor flow - just let the user immediately add them) and am taken to an email entry and password page. After entering my email and password, I am taken to an external web page to do it all again (seriously!?). If I attempt to use biometrics (which I set up twice before) to login, the app crashes. The UI in general seems as though they threw an app wrapper around a desktop website. There are areas where items overflow the viewport. The app scroll is buggy. Many of the workflows have dead ends or crash when I try to return to the main page. Many UI elements are too small. The icons and buttons are smaller than my fingers; and I have small hands. The page slide menu feels squished. It’s obvious this was not created with any though for how the user would be using it and it definitely was not designed for mobile. When I try to delete a message, the entire screen horizontally scrolls and shows all delete buttons. When I press delete it does not always work and I need to press multiple times. Etc, etc… It seems this app was thrown together and is not maintained. It’s not worth putting on you phone. Use the desktop web app. Or better yet, ask your property managers to choose another platform for community engagement.
  • Jun 1, 2021

    By Scott Newsome
    App use to work alright but at the end of the day use your browser. This app is trash not to mention the service charge if you are not careful how you pay. Due to the fact the app is no longer working after trying to log in I would give negative stars if possible
  • May 30, 2021

    By Dan Mowchan
    Completely broken. Login doesn't work. It's just a wrapper for the webpage and the devs can't even pull that off. Just bookmark the webpage and save yourself the headache.
  • May 23, 2021

    By Tosha Byers
    This app is trash. I go to login and it just keeps buffering and doesn't move past the login stage. I've uninstalled and reinstalled the app and it STILL doesn't move past the login. This last update sucks!!! Fix this ASAP
  • May 28, 2021

    By Travis Leatherman
    There is a $23 convince Fee to pay rent via the app. I work for a bank, paying through the app saves the company time and money. Literal garbage, if they want to remit the fee for the merchant service fine, then charge a fee of a couple bucks, but $23 to save them money? That's rediculous.
  • Jun 1, 2021

    By Lauren Lykins
    This app never works. Which is super cool because it's where we pay our rent. The login finger print never works, then it redirects you outside of the app, which again never works.
  • So Hard to Use Oct 1, 2020

    By CardiganHoarder
    I have the biggest problem with applications that require timely payments not working when those timely payments are due. The log in section is so messy and hard to use that it decides to give up on itself and then doesn’t log me in. When it finally does log me in, it takes so long that the app decides to crash. When I choose to manually enter my email and password I get a bad gateway and I can’t use the app. When I am logged in, maneuvering through the app is quite difficult and lags when I try to go from one page to another. Now I have to pay rent and I can’t? Especially now, paperless and contactless transactions are super important and this app makes it impossible to do either.

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