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Acorn TV—The Best In British Television Streaming

Acorn TV—The Best In British Television Streaming

RLJ Entertainment

Stream Award-Winning Crime, Drama and Comedy Series. Anytime, Commercial-Free!

3.3 Ratings 7K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • Broken again on computer and Apple TV Jul 29, 2018

    By Dumbhead
    It works now on all devices, finally, though I will never understand the management process that made the customer experience so bad. And I am still surprised that they did not contact users who had written or called them. Now it works, and content is good. But unlike other streaming we use, Acorn is unique in not making it easy to see where we left off in watching episodes. This is not a good way to be unique. Recent review: First Acorn removed essential functionality (tracking progress on series, for example). Then the app stops working with iPads and iPhones. Then the app stops working with Apple TV. And through it all Acorn decides not to reach out to customers to describe the situation and their progress, and not to tell customers that their remaining option is to log in on web browser. So, self-created technical problems compounded by a poor customer service decision. I think Acorn is shooting itself in the foot. I wonder what will happen to # subscribers, and how many will take this as a signal to try Britbox. An addition to my review from a week ago. At that time Acorn sent me an email telling me they had reset my password and that the app would work with the reset password. It did not. I just received the exact same message. And exactly like before, nothing changes with the reset password. This feels a bit like like the Keystone Cops.
  • I would had give it 5 start but I couldn’t Aug 19, 2020

    By jeilyn824
    When I got this app I was supper exited because I had started watching a series called Hidden on prime then when I got done watching season 1 I found out I couldn’t watch it, because I had to be subscribed to Acorn TV. So I was a bit upset but I said fine I’ll get the App. Finally I get the App I finished Hidden and I am so hooked into this App with all the AMAZING series they got here but now my problem is that I can’t seem to be able to connect to my TV. Everything worked fine nothing has been touched or loved but I can’t watch it on my TV only on my phones. And when I try to connect my phones to the TV screen stay black with the Acorn TV sign on and nothing comes on. Deleted app and re installed still nothing. But I can watch other things from my phone to tv but no Acorn TV. Thank you for the hopes up! I guess I’ll be canceling the membership because I sure don’t like to watch shows on my phone, sorry.
  • Excellent value Apr 15, 2018

    By Lyndadoesmyhair
    Note: this app was excellent till Apple/iTunes locked me out! I have All Device Access subscription that I can use anywhere and everywhere else Except iPad. Not AcronTV's fault, 100% Apple problem!!!! Love Brit, Aussie, Kiwi telly and this fits the billI appreciate getting access to my favorite shows faster than waiting for Masterpiece Theatre. Acorn, directly from their website vs iTunes, offers sweet deal when you subscribe for full year in advance. Plus I can access via multiple devices. Selection could be better, especially from down under, but they are stepping up their offerings over the last year. Streaming is typically flawless- when bandwidth allows- so not an Acorn issue, always the internet connection. Acorn is by far the best value, most reliable and most diverse streaming channel, app, out there.
  • Terrific shows, but Feb 25, 2018

    By Sandysan4
    I'm having trouble managing my subscription. I'll figure it out somehow. The description of how to cancel is just wrong. I did send a message. If I just delete the channel will it cancel the subscription? I must have subscribed to your channel with iTunes, they send the bill. If I delete the channel from my iPad will it cancel the subscription? I'm just going to go with the Roku - I figured that one out. Totally stumped with Apple - I think it's Apple that's making this problem, probably with their updates - but it might be me as well. Aaaargh!!! On your help page I "clicked for Apple support and was helped immediately. Now I know how. The problem is when I went into iTunes it did not acknowledge Acorn TV. Just for your info.
  • Feb 23, 2021

    By Chris Cheung
    I had the same problem as others with the login not being accepted. I sent an email to the help desk and within 3 hours received a response that they had experienced a system problem and had corrected it. The app is otherwise quite user-friendly, and as others have said, the selection of programming is excellent. I have the trial membership but will definitely renew if there are not further service problems. Update Feb 2021: Has functioned perfectly since the initial hiccup. Definitely worth it.
  • Great app Sep 30, 2018

    By CincyDi
    I first signed up for this app when I was on my iMac through the internet. Worked fine on my iMac but when I went to use it on my Apple TV it didn’t recognize me, no matter how many times I tried. So I canceled my subscription and deleted the app on my TV. I was really disappointed. I waited several months then downloaded the app on my Apple TV again. This time I signed up through the app on my Apple TV and now it works perfectly. I love the shows it offers. I watch very few network broadcasts now except the news. I watch almost exclusively acorn tv only. Try it you will love it. My only question now is how do you find out if a show will have new seasons added. I love “The Heart Guy”. Please tell me there will be a season 3.
  • Feb 19, 2021

    By holly windsong greenwood
    Love, love, LOVE Acorn TV, because I enjoy the cleverness of the plotlines, the subtleties of interactions, and the skillful acting. Early on, I found the app on my phone often frustratingly unreliable, in that it would freeze or shut down frequently. In the last year, it's become quite stable, so I am back to enjoying some of the best television programming anywhere
  • So Many Good Program(me)s Mar 26, 2021

    By grandste
    When ACORN first became available as a streaming service, their offer to try it gave me the time to acclimate to their content. From George Gently to No Offence, Line of Duty and to Brokenwood Mysteries, and more, you’ll discover some of the best writers and actors in Irish, British, Australian, New Zealand, French, the Nordic countries, Spain, and other European counties. I’m a fan because ACORN provides a difference view of TV. With a couple of rare exceptions, I just found American TV so predictably formulaic and uncreatively acted that my interest lagged and dragged. Hard to be entertained when you’ve figured out this week’s episode within the first five minutes. ACORN led me also to other creative streaming services, but none better than ACORN.
  • Still a few flaws Mar 19, 2020

    By BennyBlk
    I really love the shows that are on Acorn except for the fact that they don’t always have all the seasons. I watch many new shows and would like to watch all the seasons not just the latest one. Also, why have a resume option if it is not going to work and if a show is paused for just a minute too long, it shows a screen that says there have been technical difficulties so you have to back out of it completely, go back to the episode and now find your place because it automatically starts back at the beginning. I watch on my iPad. These small fixes would make the experience so much better.
  • Unable to sign on Dec 13, 2018

    By wkrueger
    Were using this app, primarily on the Apple TV but occasionally on our iPads. Now, when I go to use it on my new iPad Pro it asked me to update my email and password but when I enter the correct credentials I get an error display saying it couldn’t update my profile. So I’m unable to use this app and service on one of my devices. Update: I finally figured out the issue. Apparently my new iPad restore had something to do with the Acorn TV app profile update issue. I ended up signing out of the app and signed back in and it’s working. Upgrading my rating back to 4 stars.
  • Broken again on computer and Apple TV Jul 29, 2018

    By Dumbhead
    It works now on all devices, finally, though I will never understand the management process that made the customer experience so bad. And I am still surprised that they did not contact users who had written or called them. Now it works, and content is good. But unlike other streaming we use, Acorn is unique in not making it easy to see where we left off in watching episodes. This is not a good way to be unique. Recent review: First Acorn removed essential functionality (tracking progress on series, for example). Then the app stops working with iPads and iPhones. Then the app stops working with Apple TV. And through it all Acorn decides not to reach out to customers to describe the situation and their progress, and not to tell customers that their remaining option is to log in on web browser. So, self-created technical problems compounded by a poor customer service decision. I think Acorn is shooting itself in the foot. I wonder what will happen to # subscribers, and how many will take this as a signal to try Britbox. An addition to my review from a week ago. At that time Acorn sent me an email telling me they had reset my password and that the app would work with the reset password. It did not. I just received the exact same message. And exactly like before, nothing changes with the reset password. This feels a bit like like the Keystone Cops.
  • I would had give it 5 start but I couldn’t Aug 19, 2020

    By jeilyn824
    When I got this app I was supper exited because I had started watching a series called Hidden on prime then when I got done watching season 1 I found out I couldn’t watch it, because I had to be subscribed to Acorn TV. So I was a bit upset but I said fine I’ll get the App. Finally I get the App I finished Hidden and I am so hooked into this App with all the AMAZING series they got here but now my problem is that I can’t seem to be able to connect to my TV. Everything worked fine nothing has been touched or loved but I can’t watch it on my TV only on my phones. And when I try to connect my phones to the TV screen stay black with the Acorn TV sign on and nothing comes on. Deleted app and re installed still nothing. But I can watch other things from my phone to tv but no Acorn TV. Thank you for the hopes up! I guess I’ll be canceling the membership because I sure don’t like to watch shows on my phone, sorry.
  • Excellent value Apr 15, 2018

    By Lyndadoesmyhair
    Note: this app was excellent till Apple/iTunes locked me out! I have All Device Access subscription that I can use anywhere and everywhere else Except iPad. Not AcronTV's fault, 100% Apple problem!!!! Love Brit, Aussie, Kiwi telly and this fits the billI appreciate getting access to my favorite shows faster than waiting for Masterpiece Theatre. Acorn, directly from their website vs iTunes, offers sweet deal when you subscribe for full year in advance. Plus I can access via multiple devices. Selection could be better, especially from down under, but they are stepping up their offerings over the last year. Streaming is typically flawless- when bandwidth allows- so not an Acorn issue, always the internet connection. Acorn is by far the best value, most reliable and most diverse streaming channel, app, out there.
  • Terrific shows, but Feb 25, 2018

    By Sandysan4
    I'm having trouble managing my subscription. I'll figure it out somehow. The description of how to cancel is just wrong. I did send a message. If I just delete the channel will it cancel the subscription? I must have subscribed to your channel with iTunes, they send the bill. If I delete the channel from my iPad will it cancel the subscription? I'm just going to go with the Roku - I figured that one out. Totally stumped with Apple - I think it's Apple that's making this problem, probably with their updates - but it might be me as well. Aaaargh!!! On your help page I "clicked for Apple support and was helped immediately. Now I know how. The problem is when I went into iTunes it did not acknowledge Acorn TV. Just for your info.
  • Feb 23, 2021

    By Chris Cheung
    I had the same problem as others with the login not being accepted. I sent an email to the help desk and within 3 hours received a response that they had experienced a system problem and had corrected it. The app is otherwise quite user-friendly, and as others have said, the selection of programming is excellent. I have the trial membership but will definitely renew if there are not further service problems. Update Feb 2021: Has functioned perfectly since the initial hiccup. Definitely worth it.
  • Great app Sep 30, 2018

    By CincyDi
    I first signed up for this app when I was on my iMac through the internet. Worked fine on my iMac but when I went to use it on my Apple TV it didn’t recognize me, no matter how many times I tried. So I canceled my subscription and deleted the app on my TV. I was really disappointed. I waited several months then downloaded the app on my Apple TV again. This time I signed up through the app on my Apple TV and now it works perfectly. I love the shows it offers. I watch very few network broadcasts now except the news. I watch almost exclusively acorn tv only. Try it you will love it. My only question now is how do you find out if a show will have new seasons added. I love “The Heart Guy”. Please tell me there will be a season 3.
  • Feb 19, 2021

    By holly windsong greenwood
    Love, love, LOVE Acorn TV, because I enjoy the cleverness of the plotlines, the subtleties of interactions, and the skillful acting. Early on, I found the app on my phone often frustratingly unreliable, in that it would freeze or shut down frequently. In the last year, it's become quite stable, so I am back to enjoying some of the best television programming anywhere
  • So Many Good Program(me)s Mar 26, 2021

    By grandste
    When ACORN first became available as a streaming service, their offer to try it gave me the time to acclimate to their content. From George Gently to No Offence, Line of Duty and to Brokenwood Mysteries, and more, you’ll discover some of the best writers and actors in Irish, British, Australian, New Zealand, French, the Nordic countries, Spain, and other European counties. I’m a fan because ACORN provides a difference view of TV. With a couple of rare exceptions, I just found American TV so predictably formulaic and uncreatively acted that my interest lagged and dragged. Hard to be entertained when you’ve figured out this week’s episode within the first five minutes. ACORN led me also to other creative streaming services, but none better than ACORN.
  • Still a few flaws Mar 19, 2020

    By BennyBlk
    I really love the shows that are on Acorn except for the fact that they don’t always have all the seasons. I watch many new shows and would like to watch all the seasons not just the latest one. Also, why have a resume option if it is not going to work and if a show is paused for just a minute too long, it shows a screen that says there have been technical difficulties so you have to back out of it completely, go back to the episode and now find your place because it automatically starts back at the beginning. I watch on my iPad. These small fixes would make the experience so much better.
  • Unable to sign on Dec 13, 2018

    By wkrueger
    Were using this app, primarily on the Apple TV but occasionally on our iPads. Now, when I go to use it on my new iPad Pro it asked me to update my email and password but when I enter the correct credentials I get an error display saying it couldn’t update my profile. So I’m unable to use this app and service on one of my devices. Update: I finally figured out the issue. Apparently my new iPad restore had something to do with the Acorn TV app profile update issue. I ended up signing out of the app and signed back in and it’s working. Upgrading my rating back to 4 stars.
  • May 10, 2021

    By Nancy Hager
    This app worked perfectly on my tablet in 2020 at the beginning of pandemic. Went back to work and cancelled subscription and app. Now ready to renew subscription and downloaded app again... it will not stream any shows on my Android tablet. Can watch shows on my desktop (desk chair not that comfortable), but prefer using tablet. Sent developers techs all my info for tablet and have never heard back. Guess I'll cancel again and watch British shows somewhere else.
  • Worst App Ever Jan 2, 2018

    By therearenonicknamesleft99
    I’ve been using various computer apps for some 35 years, and the Acorn TV app for the Apple TV is the worst app I’ve ever had to use. To begin, the menu system is completely illogical and user hostile. Unlike, Netflix, with the Acorn app for Apple TV once you have selected the program you want (not always easy with the execrable new Apple TV remote), you then get to try and figure out which episode is next in the queue because Acorn doesn’t bother to queue up the next one. You still have to figure out which one it is, with no clues whatsoever. Just finding the program itself is sometimes a challenge. If you go to the recently watched list, and click on the program you want, rather than bringing up the overview screen for the program (from which you can at least begin your search for the next episode to watch), it just starts the episode you’ve already watched. And if you hit the go-back button, it just bumps you back out to the home screen rather than the more logical overview screen for that program. To top off the fun, it will, as often as not, simply refuse to play a program no matter how many times you hit enter on the pad portion of the remote. I end up AirPlaying it from my iPad. The Acorn App for the Apple TV is completely broken. Which is a shame because the app for the iPad and iPhone — a completely different app — is quite good, And the programming is brilliant. If you can get it to play. Shameful!
  • May 4, 2021

    By Craig Thomas
    I have cancelled as an update from them broke the ability to watch on my Android tablet. They seem incapable of fixing it, or just reverting to a previous version that would work. Their poor "service" people are stuck in a no-win position. It appears that Acorn doesn't even have any software maintenance staff. It's coming on several months of being broke.
  • Worst customer service ever Sep 18, 2020

    By HappyBetta
    After months of happy viewing, something went wrong. I began to get double billed for my subscription, billed by my subscription through iTunes, and then billed directly by acorn. I never signed up directly with acorn, only with iTunes. So I canceled my subscription with acorn, considering that I already had in place an iTunes subscription. Well this is when the horror started. The app indicates that my subscription is canceled, but my iTunes subscription is active. I have been struggling with this for months and I cannot get a straight answer out of their customer service desk. They simply refuse to understand what I am talking about. There is no way to include screenshots when trying to send them messages. And yes there is no restore a purchase link on the home screen. I personally don’t think you can pay for your subscription through iTunes. I think you can download the app from the iTunes Store, but you have to pay acorn directly. The iTunes subscription does not work with this app. I talked to Apple at length about this problem and they are as mystified as I am. It almost seems like there is a scam or some sort of bait and switch problem. There is no Acorn customer service phone number, impossible to speak to a live person, and you will never ever make any sense out of whatever robot you interact with at the help desk.
  • Apr 30, 2021

    By Patricia Brainard
    Great content. App needs work. 1. Doesn't return to "resume" episode in series. Have to find series (season), then find the episode. 2. Streaming gets choppy after about 15 minutes - must completely close, wait a few minutes, restart. Much prefer to watch on my laptop in the browser. Cannot watch in the browser (Firefox) on my tablet because "the media used features your browser does not support".
  • Their app, product team, and support team: ALL GARBAGE!!! Apr 24, 2019

    By Mundaful
    I have been paying for a subscription since December 2018. I subscribe through my AppleTV and they pay Acorn TV every month on time. Yet I can no longer access the service for months now, and the Acorn TV help site says to click the “restore from iTunes purchase” option on the apps homepage. Completely normal, all apps that I subscribe to through iTunes conveniently have this option, it makes sense to have this option. The problem is, IT DOESN’T EXIST ON THE HOMEPAGE OF THE APP. This is such a ridiculous oversight by their team. Suggestion: get a product team who knows what the hell they’re doing and ensure the development team understands that it’s a huge effing problem when your own support pages don’t match the reality of your app. Completely ridiculous. I feel sorry for the devs who have to work on this app... they get blamed for all of the problems that are absolutely things other departments should be owning to make sure the customer experience is a great one. Add to that, not a single one of my emails to their support department (7) were answered. Such a monumental disappointment that despite loving the Acorn TV programming, I will be canceling my subscription and demanding a refund for the last five months.
  • May 6, 2021

    By Amber Beech
    I had no problem streaming. But I woke up to find an email saying it canceled my subscription when I never canceled it myself. It just automatically canceled it. Not sure why. I go into the acorntv app and it stills says I'm active. I am really confused. I hope I can get this fixed.
  • Wonderful app? At first yes, but not now! Jun 20, 2020

    By 88SAMB88
    We love this app so much, we opted for the annual subscription. However, the more we got into a series the worse the navigation got. Nice feature: the app kept tract of the episodes, at first. Bad feature: now that we are into the series, the app does NOT accurately keep tract of our viewing. And if we try to select the correct episode, we get kicked out of the app. Second problem: we subscribed via the google app on our smart tv. We did not set up our account directly in the acorn app. Now, I am trying to view the acorn tv via my iPad, but acorn tv does not recognize my email, so I have no access! So between these two problems, our viewing experience is down the toilet. And yes we have contacted support, but they say the first problem is resolved! Well if that is so, then why did we experience the above problem again just 5 minutes ago? If we can only see the first few episodes of a program, then what is the point of subscribing to what appears to be a wonderful app? If this is not resolved soon, then we will be forced to cancel our annual subscription!
  • Apr 27, 2021

    By John Yates
    Was okay at first. Had some issues but now it's just doesn't work. Tried to stream on my phone but it won't load the shows anymore. Worked last week but not now. Contact customer service but they were no help. Kept asking for the same things over and over untill no more response. Only reason I got it for murdoch mysteries but I guess I need to cancel and see another platform has the current episodes.... Cancelled my subscription. 4/26/21: application still not working. Cancelled. Done.
  • Feb 28, 2021

    By Stacy Barfield
    When I first started using the app, I loved the service. I got to watch some fantastic shows that I would normally not have access to in the US. However, after their recent "upgrade" I am more than a little angry and frustrated. None of the titles will stream. I have done everything that the support site recommends and then some. Not to mention that I had to issue three support complaints over almost a week before getting the "personal response" that was nothing more than a canned email.

No reviews available

No reviews available

  • Feb 23, 2021

    By Chris Cheung
    I had the same problem as others with the login not being accepted. I sent an email to the help desk and within 3 hours received a response that they had experienced a system problem and had corrected it. The app is otherwise quite user-friendly, and as others have said, the selection of programming is excellent. I have the trial membership but will definitely renew if there are not further service problems. Update Feb 2021: Has functioned perfectly since the initial hiccup. Definitely worth it.
  • Great app Sep 30, 2018

    By CincyDi
    I first signed up for this app when I was on my iMac through the internet. Worked fine on my iMac but when I went to use it on my Apple TV it didn’t recognize me, no matter how many times I tried. So I canceled my subscription and deleted the app on my TV. I was really disappointed. I waited several months then downloaded the app on my Apple TV again. This time I signed up through the app on my Apple TV and now it works perfectly. I love the shows it offers. I watch very few network broadcasts now except the news. I watch almost exclusively acorn tv only. Try it you will love it. My only question now is how do you find out if a show will have new seasons added. I love “The Heart Guy”. Please tell me there will be a season 3.
  • Feb 19, 2021

    By holly windsong greenwood
    Love, love, LOVE Acorn TV, because I enjoy the cleverness of the plotlines, the subtleties of interactions, and the skillful acting. Early on, I found the app on my phone often frustratingly unreliable, in that it would freeze or shut down frequently. In the last year, it's become quite stable, so I am back to enjoying some of the best television programming anywhere
  • So Many Good Program(me)s Mar 26, 2021

    By grandste
    When ACORN first became available as a streaming service, their offer to try it gave me the time to acclimate to their content. From George Gently to No Offence, Line of Duty and to Brokenwood Mysteries, and more, you’ll discover some of the best writers and actors in Irish, British, Australian, New Zealand, French, the Nordic countries, Spain, and other European counties. I’m a fan because ACORN provides a difference view of TV. With a couple of rare exceptions, I just found American TV so predictably formulaic and uncreatively acted that my interest lagged and dragged. Hard to be entertained when you’ve figured out this week’s episode within the first five minutes. ACORN led me also to other creative streaming services, but none better than ACORN.
  • Excellent value Apr 15, 2018

    By Lyndadoesmyhair
    Note: this app was excellent till Apple/iTunes locked me out! I have All Device Access subscription that I can use anywhere and everywhere else Except iPad. Not AcronTV's fault, 100% Apple problem!!!! Love Brit, Aussie, Kiwi telly and this fits the billI appreciate getting access to my favorite shows faster than waiting for Masterpiece Theatre. Acorn, directly from their website vs iTunes, offers sweet deal when you subscribe for full year in advance. Plus I can access via multiple devices. Selection could be better, especially from down under, but they are stepping up their offerings over the last year. Streaming is typically flawless- when bandwidth allows- so not an Acorn issue, always the internet connection. Acorn is by far the best value, most reliable and most diverse streaming channel, app, out there.
  • Terrific shows, but Feb 25, 2018

    By Sandysan4
    I'm having trouble managing my subscription. I'll figure it out somehow. The description of how to cancel is just wrong. I did send a message. If I just delete the channel will it cancel the subscription? I must have subscribed to your channel with iTunes, they send the bill. If I delete the channel from my iPad will it cancel the subscription? I'm just going to go with the Roku - I figured that one out. Totally stumped with Apple - I think it's Apple that's making this problem, probably with their updates - but it might be me as well. Aaaargh!!! On your help page I "clicked for Apple support and was helped immediately. Now I know how. The problem is when I went into iTunes it did not acknowledge Acorn TV. Just for your info.
  • Still a few flaws Mar 19, 2020

    By BennyBlk
    I really love the shows that are on Acorn except for the fact that they don’t always have all the seasons. I watch many new shows and would like to watch all the seasons not just the latest one. Also, why have a resume option if it is not going to work and if a show is paused for just a minute too long, it shows a screen that says there have been technical difficulties so you have to back out of it completely, go back to the episode and now find your place because it automatically starts back at the beginning. I watch on my iPad. These small fixes would make the experience so much better.
  • Unable to sign on Dec 13, 2018

    By wkrueger
    Were using this app, primarily on the Apple TV but occasionally on our iPads. Now, when I go to use it on my new iPad Pro it asked me to update my email and password but when I enter the correct credentials I get an error display saying it couldn’t update my profile. So I’m unable to use this app and service on one of my devices. Update: I finally figured out the issue. Apparently my new iPad restore had something to do with the Acorn TV app profile update issue. I ended up signing out of the app and signed back in and it’s working. Upgrading my rating back to 4 stars.
  • May 11, 2021

    By Her Majesty of Appalachia
    Pretty good app. Could wish for more user friendly functionality like easy preview of where I left off watching a series, updates on new episodes, year an episode aired, etc. I expect they'll get there eventually.
  • Broken again on computer and Apple TV Jul 29, 2018

    By Dumbhead
    It works now on all devices, finally, though I will never understand the management process that made the customer experience so bad. And I am still surprised that they did not contact users who had written or called them. Now it works, and content is good. But unlike other streaming we use, Acorn is unique in not making it easy to see where we left off in watching episodes. This is not a good way to be unique. Recent review: First Acorn removed essential functionality (tracking progress on series, for example). Then the app stops working with iPads and iPhones. Then the app stops working with Apple TV. And through it all Acorn decides not to reach out to customers to describe the situation and their progress, and not to tell customers that their remaining option is to log in on web browser. So, self-created technical problems compounded by a poor customer service decision. I think Acorn is shooting itself in the foot. I wonder what will happen to # subscribers, and how many will take this as a signal to try Britbox. An addition to my review from a week ago. At that time Acorn sent me an email telling me they had reset my password and that the app would work with the reset password. It did not. I just received the exact same message. And exactly like before, nothing changes with the reset password. This feels a bit like like the Keystone Cops.
  • I would had give it 5 start but I couldn’t Aug 19, 2020

    By jeilyn824
    When I got this app I was supper exited because I had started watching a series called Hidden on prime then when I got done watching season 1 I found out I couldn’t watch it, because I had to be subscribed to Acorn TV. So I was a bit upset but I said fine I’ll get the App. Finally I get the App I finished Hidden and I am so hooked into this App with all the AMAZING series they got here but now my problem is that I can’t seem to be able to connect to my TV. Everything worked fine nothing has been touched or loved but I can’t watch it on my TV only on my phones. And when I try to connect my phones to the TV screen stay black with the Acorn TV sign on and nothing comes on. Deleted app and re installed still nothing. But I can watch other things from my phone to tv but no Acorn TV. Thank you for the hopes up! I guess I’ll be canceling the membership because I sure don’t like to watch shows on my phone, sorry.
  • Used to be good...what happened?? Oct 8, 2018

    By Pgh533765
    I’ve been using the acorn tv app with chromecast and up till a couple of weeks ago it worked just fine. Then it suddenly wouldn’t play anything. I gave it a few days and then emailed acorn. It took them SIX DAYS to respond and then it was a “form letter” saying they were aware of the problem and were “diligently” working on it. It’s been another week or two since then and it still isn’t working—but my charge card was charged for the service nonetheless! Now it seems worse—it won’t even recognize my chrome cast anymore. I know it isn’t the chrome cast as Netflix works just fine. Get it fixed, acorn—it was fine before, so undo whatever you did to make it not work!
  • May 10, 2021

    By Nancy Hager
    This app worked perfectly on my tablet in 2020 at the beginning of pandemic. Went back to work and cancelled subscription and app. Now ready to renew subscription and downloaded app again... it will not stream any shows on my Android tablet. Can watch shows on my desktop (desk chair not that comfortable), but prefer using tablet. Sent developers techs all my info for tablet and have never heard back. Guess I'll cancel again and watch British shows somewhere else.
  • Apr 30, 2021

    By Patricia Brainard
    Great content. App needs work. 1. Doesn't return to "resume" episode in series. Have to find series (season), then find the episode. 2. Streaming gets choppy after about 15 minutes - must completely close, wait a few minutes, restart. Much prefer to watch on my laptop in the browser. Cannot watch in the browser (Firefox) on my tablet because "the media used features your browser does not support".
  • May 6, 2021

    By Amber Beech
    I had no problem streaming. But I woke up to find an email saying it canceled my subscription when I never canceled it myself. It just automatically canceled it. Not sure why. I go into the acorntv app and it stills says I'm active. I am really confused. I hope I can get this fixed.
  • Mar 23, 2021

    By The Magub family
    I loved the app and the shows, it was ny favorite. They did some update now I can't use at all. I pay for s year at a time.. because I loved it so much. They really need to get this issue fixed soon. I have gone thru all the first techs advice. Still can load anything. They said they would get back to me last week. I have not heard anything. I am kind of glad it is not just me getting this error. So maybe then they will get it fixed sooner rather than later.
  • There should be a next episode/resume watching area May 24, 2019

    By Ash1237654!
    Sigh. As other reviews state, this app just isn’t set up like other similar apps. Let me use an extreme example to complain: Midsomer Murders, which currently has 20 seasons! And I want to watch the most recent season, so every time I want to watch a new episode I have to go into the show and scroll down and down and down and down and over in order to find the season and episode I want. Another simple complaint? There’s no need for the exaggerated largeness of the show blocks when you are scrolling through shows. Because of the scale increase on any show you have selected, you can’t read anything in its vicinity immediately above or below. Whyyyyyyyyyyyyyyyy??? Trailer options are pretty awesome though. And so are the show selections.
  • Mar 22, 2021

    By Susan Moyer
    This used to be terrific app. It would stream, flawlessly. New upgrade is ridiculously backwards. Now, nothing loads or streams. Have followed the suggestions to try and make it work, it does not. Now it appears to be charging everyone the monthly fee, yet no one can watch a single show.
  • Worst App Ever Jan 2, 2018

    By therearenonicknamesleft99
    I’ve been using various computer apps for some 35 years, and the Acorn TV app for the Apple TV is the worst app I’ve ever had to use. To begin, the menu system is completely illogical and user hostile. Unlike, Netflix, with the Acorn app for Apple TV once you have selected the program you want (not always easy with the execrable new Apple TV remote), you then get to try and figure out which episode is next in the queue because Acorn doesn’t bother to queue up the next one. You still have to figure out which one it is, with no clues whatsoever. Just finding the program itself is sometimes a challenge. If you go to the recently watched list, and click on the program you want, rather than bringing up the overview screen for the program (from which you can at least begin your search for the next episode to watch), it just starts the episode you’ve already watched. And if you hit the go-back button, it just bumps you back out to the home screen rather than the more logical overview screen for that program. To top off the fun, it will, as often as not, simply refuse to play a program no matter how many times you hit enter on the pad portion of the remote. I end up AirPlaying it from my iPad. The Acorn App for the Apple TV is completely broken. Which is a shame because the app for the iPad and iPhone — a completely different app — is quite good, And the programming is brilliant. If you can get it to play. Shameful!
  • May 4, 2021

    By Craig Thomas
    I have cancelled as an update from them broke the ability to watch on my Android tablet. They seem incapable of fixing it, or just reverting to a previous version that would work. Their poor "service" people are stuck in a no-win position. It appears that Acorn doesn't even have any software maintenance staff. It's coming on several months of being broke.
  • Worst customer service ever Sep 18, 2020

    By HappyBetta
    After months of happy viewing, something went wrong. I began to get double billed for my subscription, billed by my subscription through iTunes, and then billed directly by acorn. I never signed up directly with acorn, only with iTunes. So I canceled my subscription with acorn, considering that I already had in place an iTunes subscription. Well this is when the horror started. The app indicates that my subscription is canceled, but my iTunes subscription is active. I have been struggling with this for months and I cannot get a straight answer out of their customer service desk. They simply refuse to understand what I am talking about. There is no way to include screenshots when trying to send them messages. And yes there is no restore a purchase link on the home screen. I personally don’t think you can pay for your subscription through iTunes. I think you can download the app from the iTunes Store, but you have to pay acorn directly. The iTunes subscription does not work with this app. I talked to Apple at length about this problem and they are as mystified as I am. It almost seems like there is a scam or some sort of bait and switch problem. There is no Acorn customer service phone number, impossible to speak to a live person, and you will never ever make any sense out of whatever robot you interact with at the help desk.
  • Their app, product team, and support team: ALL GARBAGE!!! Apr 24, 2019

    By Mundaful
    I have been paying for a subscription since December 2018. I subscribe through my AppleTV and they pay Acorn TV every month on time. Yet I can no longer access the service for months now, and the Acorn TV help site says to click the “restore from iTunes purchase” option on the apps homepage. Completely normal, all apps that I subscribe to through iTunes conveniently have this option, it makes sense to have this option. The problem is, IT DOESN’T EXIST ON THE HOMEPAGE OF THE APP. This is such a ridiculous oversight by their team. Suggestion: get a product team who knows what the hell they’re doing and ensure the development team understands that it’s a huge effing problem when your own support pages don’t match the reality of your app. Completely ridiculous. I feel sorry for the devs who have to work on this app... they get blamed for all of the problems that are absolutely things other departments should be owning to make sure the customer experience is a great one. Add to that, not a single one of my emails to their support department (7) were answered. Such a monumental disappointment that despite loving the Acorn TV programming, I will be canceling my subscription and demanding a refund for the last five months.
  • Wonderful app? At first yes, but not now! Jun 20, 2020

    By 88SAMB88
    We love this app so much, we opted for the annual subscription. However, the more we got into a series the worse the navigation got. Nice feature: the app kept tract of the episodes, at first. Bad feature: now that we are into the series, the app does NOT accurately keep tract of our viewing. And if we try to select the correct episode, we get kicked out of the app. Second problem: we subscribed via the google app on our smart tv. We did not set up our account directly in the acorn app. Now, I am trying to view the acorn tv via my iPad, but acorn tv does not recognize my email, so I have no access! So between these two problems, our viewing experience is down the toilet. And yes we have contacted support, but they say the first problem is resolved! Well if that is so, then why did we experience the above problem again just 5 minutes ago? If we can only see the first few episodes of a program, then what is the point of subscribing to what appears to be a wonderful app? If this is not resolved soon, then we will be forced to cancel our annual subscription!
  • Apr 27, 2021

    By John Yates
    Was okay at first. Had some issues but now it's just doesn't work. Tried to stream on my phone but it won't load the shows anymore. Worked last week but not now. Contact customer service but they were no help. Kept asking for the same things over and over untill no more response. Only reason I got it for murdoch mysteries but I guess I need to cancel and see another platform has the current episodes.... Cancelled my subscription. 4/26/21: application still not working. Cancelled. Done.
  • Feb 28, 2021

    By Stacy Barfield
    When I first started using the app, I loved the service. I got to watch some fantastic shows that I would normally not have access to in the US. However, after their recent "upgrade" I am more than a little angry and frustrated. None of the titles will stream. I have done everything that the support site recommends and then some. Not to mention that I had to issue three support complaints over almost a week before getting the "personal response" that was nothing more than a canned email.
  • Mar 21, 2021

    By Rick Grant
    My experience is similar to others recently reporting that they are no longer able to stream. I have had a ticket with AcornTV for over tow weeks now and the only responses I have gotten is that the AcornTV tech support is very busy. I have tried all the troubleshooting on my own that I know of. The issue isn't just with one device, it is with Windows PC and two Android devices. We simply can't stream anything. Have been with AcornTV for over 2 years and loved the service. With respect to tech support from AcornTV it makes no sense to wait any longer. I am cancelling my service with AcornTV as they continue to bill me but not fix the problem.
  • Mar 11, 2021

    By Mary Sliter
    Was my "go to" app on my Samsung tablet until the upgrade and now all I get is the message that it "cannot load stream at this time." I followed the troubleshooting instructions to no avail. I emailed Support, but all they did was copy and paste the exact same information from their website. And while I can cast shows from my newer laptop, the video quality is poor and it's constantly buffering. I'm annoyed and frustrated with the lack of customer service.
  • OK improvement Mar 30, 2018

    By Fat Freddy's Cat
    Update: Crashing every time launched under iOS 11.3. Apple TV version frequently fails to connect, requiring log out and back in, restarting the Apple TV, or both. Nothing but canned, usually inapplicable replies from tech support and no updates. If Acorn wasn’t the only place some of this content was available, I’d have cancelled my subscription by now. Avoid this service if you can find the content you want anywhere else. ————- So far it looks good, though there were several aspects of the previous version, including the ability to select a search and see just the episodes in that season rather than the new version which has all the seasons and episodes in a single list with no ability to just view a single season’s episodes. Time will tell whether this version is stable in it’s current release and whether it’s more reliable with AirPlay then the previous releases tended to be. I’m also very hopeful of an app for the 4th-generation Apple TV so that I don’t have to stream from my iPad.

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