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Ace Hardware

Ace Hardware

Ace Hardware Corporation

Offering great hardware products.

3.6 Ratings 4K+ Reviews 1M+ Downloads

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Ratings & Reviews

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  • Nov 29, 2021

    By Faisal Salam
    --UPDATE-- The rewards and orders are now showing up within the mobile app. App is very easy to navigate and the response time is pretty good. I wish there was a way to look at the detail of the product I purchase right from the "My Purchases" menu item. Currently I can only see the order#, date, and the amount paid but no product name. I think the product name should be a hyper link that would take me to the product details page just as it does on the web site.
  • White screen like everyone else Oct 21, 2021

    By gutchgal
    Update: They did correct the white screen issue so up from 1 star now. It seems pretty much the same as usual. Does what I need. No bells or whistles - but sometimes that’s better. Still the “phone” vers. on ipad but at least I can now stay in landscape to view app (even though visually the thin small screen isn’t appealing and seems silly with all the width space on an ipad to be needing to scroll over for choices in the vertical limited area.. A real ipad app or for the phone - would rate it 4.
  • Snyder’s ACE Hardware deserve 10 STARS May 4, 2020

    By MaryRomano
    We have shopped at ACE for many years and have always gotten great customer service and 99% of the time they have what we need, if not, they order it for us. During the crazy pandemic the staff at Snyder’s ACE have been FANTASTIC! They are working tirelessly since everyone has time to do home projects etc.. The staff is following Covid-19 guidelines and has made getting our items as normal as possible! I want to thank them all for their hard work!
  • Nov 16, 2021

    By JC Alf
    I take back what I originally said, ad I did get the bonus and was able to use it, so I'm happy now. However there is still some products that I can't seem to order online and would have to physically buy at the store for. It's not a major complaint but in terms of convenience it would be nice to be able to find it online in case I can't make it to the store that day.
  • Jan 2, 2022

    By Jason Lundy
    Used this app to order different things. Have no issues with this app. Recommend to all.
  • App needs some improvement here and there Apr 4, 2021

    By hate_lothario
    App needs a little improvement here and there around search (basically a two-step process) and wish list (can add to it but not find the wish list in the app), but has an excellent format for items, consistent descriptions (unlike AMZ and the “big box” stores) and great visibility into my preferred local Ace store.
  • Dec 27, 2021

    By Jason Cave
    St helens Ace has everything that I will ever want for every house hold need. Ace also supplies all my tools and accessorie that I use as an Exotic handmade wood furniture maker. If I ever need anything for my business I go pick it up at Ace Hardware. The employees at Ace always have the time for every customer they answer questions about things that some times they don't even carry. Their knowledge of the products that they carry is amazing. They tell you so much that your confidence is at 100%
  • Jan 2, 2022

    By Ayris Narock
    This app was fine on my old phone and allowed me to see my store coupons if I forgot to bring them with me to the store. Installed the app on my new phone and there is no way to sign in with my previous credentials. It only tries to create a new account and then complains that it already exists and that I need to create a new account with a different email address. I don't use another address so, this app is useless to me now.
  • Too bad it’s so poor Jul 12, 2020

    By Sportsoft
    I love ace and try to patronize my local small town store as much as possible. Online shopping however is a drag. The app tells me something is available locally for home delivery tomorrow and after I purchase I’m told it will be delivered a week or more out. Huh? These are not hard to find items - a can of white fence stain, a circular saw blade, etc. The poor correspondence between the app’s knowledge of my store’s inventory and actual inventory (at least I assume that’s the problem rather) has made online ordering a fail for me - I deleted the app and have reluctantly moved on to a local big box store where their app is right most of the time. The search function is also awful. You have to know exactly what you want before it finds something close. Vocabulary is too controlled with too few synonyms. If I don’t know the exact name for something I’ll go to a bigger store’s app to search then enter the exact name in the ace app. This really defeats the purpose of a hardware store. You’d think they’d make more of an effort to build a broad dictionary if they want to make it easy to shop. Try looking for the hardware used to wrap curtain pulls around, for example. It’s really too bad I would love to support my local Ace esp. during the pandemic.
  • Dec 27, 2021

    By Raini Spring
    Can't sign in, only "create account". No access. Tried 5 different times, including putting in all my personal infobeach time. Says "sign in" as if there is a link to sign in, nothing after pressing sign in. Our info is connected to our phone numbers, why not use this as the first point of search for our account?
  • Nov 29, 2021

    By Faisal Salam
    --UPDATE-- The rewards and orders are now showing up within the mobile app. App is very easy to navigate and the response time is pretty good. I wish there was a way to look at the detail of the product I purchase right from the "My Purchases" menu item. Currently I can only see the order#, date, and the amount paid but no product name. I think the product name should be a hyper link that would take me to the product details page just as it does on the web site.
  • White screen like everyone else Oct 21, 2021

    By gutchgal
    Update: They did correct the white screen issue so up from 1 star now. It seems pretty much the same as usual. Does what I need. No bells or whistles - but sometimes that’s better. Still the “phone” vers. on ipad but at least I can now stay in landscape to view app (even though visually the thin small screen isn’t appealing and seems silly with all the width space on an ipad to be needing to scroll over for choices in the vertical limited area.. A real ipad app or for the phone - would rate it 4.
  • Snyder’s ACE Hardware deserve 10 STARS May 4, 2020

    By MaryRomano
    We have shopped at ACE for many years and have always gotten great customer service and 99% of the time they have what we need, if not, they order it for us. During the crazy pandemic the staff at Snyder’s ACE have been FANTASTIC! They are working tirelessly since everyone has time to do home projects etc.. The staff is following Covid-19 guidelines and has made getting our items as normal as possible! I want to thank them all for their hard work!
  • Nov 16, 2021

    By JC Alf
    I take back what I originally said, ad I did get the bonus and was able to use it, so I'm happy now. However there is still some products that I can't seem to order online and would have to physically buy at the store for. It's not a major complaint but in terms of convenience it would be nice to be able to find it online in case I can't make it to the store that day.
  • Jan 2, 2022

    By Jason Lundy
    Used this app to order different things. Have no issues with this app. Recommend to all.
  • App needs some improvement here and there Apr 4, 2021

    By hate_lothario
    App needs a little improvement here and there around search (basically a two-step process) and wish list (can add to it but not find the wish list in the app), but has an excellent format for items, consistent descriptions (unlike AMZ and the “big box” stores) and great visibility into my preferred local Ace store.
  • Dec 27, 2021

    By Jason Cave
    St helens Ace has everything that I will ever want for every house hold need. Ace also supplies all my tools and accessorie that I use as an Exotic handmade wood furniture maker. If I ever need anything for my business I go pick it up at Ace Hardware. The employees at Ace always have the time for every customer they answer questions about things that some times they don't even carry. Their knowledge of the products that they carry is amazing. They tell you so much that your confidence is at 100%
  • Jan 2, 2022

    By Ayris Narock
    This app was fine on my old phone and allowed me to see my store coupons if I forgot to bring them with me to the store. Installed the app on my new phone and there is no way to sign in with my previous credentials. It only tries to create a new account and then complains that it already exists and that I need to create a new account with a different email address. I don't use another address so, this app is useless to me now.
  • Too bad it’s so poor Jul 12, 2020

    By Sportsoft
    I love ace and try to patronize my local small town store as much as possible. Online shopping however is a drag. The app tells me something is available locally for home delivery tomorrow and after I purchase I’m told it will be delivered a week or more out. Huh? These are not hard to find items - a can of white fence stain, a circular saw blade, etc. The poor correspondence between the app’s knowledge of my store’s inventory and actual inventory (at least I assume that’s the problem rather) has made online ordering a fail for me - I deleted the app and have reluctantly moved on to a local big box store where their app is right most of the time. The search function is also awful. You have to know exactly what you want before it finds something close. Vocabulary is too controlled with too few synonyms. If I don’t know the exact name for something I’ll go to a bigger store’s app to search then enter the exact name in the ace app. This really defeats the purpose of a hardware store. You’d think they’d make more of an effort to build a broad dictionary if they want to make it easy to shop. Try looking for the hardware used to wrap curtain pulls around, for example. It’s really too bad I would love to support my local Ace esp. during the pandemic.
  • Dec 27, 2021

    By Raini Spring
    Can't sign in, only "create account". No access. Tried 5 different times, including putting in all my personal infobeach time. Says "sign in" as if there is a link to sign in, nothing after pressing sign in. Our info is connected to our phone numbers, why not use this as the first point of search for our account?
  • Not very useful Sep 11, 2021

    By Alex99072
    Shop at Ace quite a bit, so I was excited when they came out with an app so I could shop online and have all my rewards in one place. The website is pretty terrible so I was really hoping the app would be better. I was very disappointed. The search function only brings up about 6-8 items using the keyword you enter. Usually more than half the items have nothing to do with what you're looking for. Also, there is no way to filter by what is in stock in your selected store (just like the website). So basically you have to search through page after page of items, and if you do find what you're looking for, it might not even be in stock near you. The other main issue is the filters are all over the place. Say you're looking for a 4"x10' stick of DWV PVC. When you try to filter by 4" ID, it might only bring up half the results. And sometimes it brings up 4" long threaded pipe off all different inside diameters. Probably because when they enter items into their system, most of the item descriptions are incomplete or just wrong. Their entire system needs help, including the app.
  • Jan 13, 2022

    By James Hutto
    You guys need to work on speed when adjusting the filter on products, anytime I make a adjustment with the search filter I have to wait upto 3 minutes forgot to update and when that is happening the entire device freezes up and I got a pop up asking I want to wait, end program or report. It is getting to the point where using the website in mobile form is quicker. And the device I am using is a Google Pixel 6 Pro, so it is no slouch on power.
  • App issues searching and selecting Apr 21, 2020

    By MJGRAY615
    Now more than ever I want to support my local ace Hardware! But searching on this app is difficult. How can I see what’s in stock and available? Multiple times I’ve made a choice for a product then to find I can’t add to my cart. Get it together Ace! How is your app rated so high? I’ve moved several purchases to other businesses because your app. Adding; once I found something I could purchase. I went to the store for pick up and had no clue where to go. I called the number to the local store and the person really didn’t know either. Then half of my order was there and half wasn’t. I don’t have any idea when the other part of my order will arrive and the “pick up guy” didn’t either. He was looking everywhere for the other half of my order. You are my favorite hardware store but you are DROPPING THE BALL. UP The Technology for this app. I got your note about demand being high. I understand. But I didn’t have this issue with your competitors. Innovate. If you want to give me $100 in something make it something other than magazines. That just makes me feel like you’re out of touch. Are you selling my info to a 3rd party for Magazines? Magazines. HAHA
  • Jan 12, 2022

    By Brandon Robitaille
    This is objectively a terrible app. You know that 5$ bonus on download? You're not going to be able to use it to order anything online or through the app ... they're both broken. I couldn't visit my local store (I was away for the holidays and no store near where I was) and tried to make an order using the discount, following the exclusions but it wouldn't apply in checkout. When I reached out via customer support they said to just go in store. So essentially the app is just a flyer in the mail.
  • Search...no results Apr 17, 2021

    By Skratch145
    V2.0.10 I rarely review apps but the search feature is terrible. You must know exactly what you are looking for and sometimes that doesn’t even do it. Just one example: searching for Killzall 365 weed killer. I search for killzall 365, killzall, kill-zall... I happen to remember that it says hi-yield at the top of the bottle so, I search for hi-yield killzall 365...so far no search results...finally I type in just ‘hi-yield’ and I get a category with 83 products in it that I then have to scroll through and find the product. How is this product listed? ‘ Hi-Yield Killzall 365 Grass & Weed Killer RTU Liquid 1 gal.’ so why does it not find it? You guys are losing business over this because it appears within your own app that you do not even carry this product or much of anything else. I love my local Ace hardwares but if I am looking for something specific then I want to know if they have it or not before wasting my time. Fix this. It can’t be that hard to fix and it shouldn’t be that hard to search for something!
  • Jan 6, 2022

    By johnathan swindoll
    Used the app for the first time to order for pickup on Dec 28th 2021. Lo and behold order was canceled due to item not being in stock. Today is Jan 6th 2022 and my money is still pending to be returned back to me. Unfortunately from now on I'm foregoing the app and driving 5 minutes to ace to use cash to buy what I need App is horrible
  • Needs a bit of work Sep 12, 2021

    By Raoul189
    I updated my iPhone recently. The Ace app on my old phone transferred over as expected. When I went to use the Ace app, it opened up a blank screen and stayed there. I deleted and reinstalled the app from the app store. The only place the icon showed up was the “Application Library” screen but at least it launched a login screen. I logged in and it opened a blank screen again. I deleted and reinstalled again. When I launched it I canceled the login screen, and then the Apple location permission and notification prompts came up. I answered those, and I was able to log in. The icon still only showed in the App Library, but I was able to press and hold the icon and choose “add to Home Screen”. The icon shows normally and the app is working now. I would expect the app to correctly handle the OS prompts and icon placement by itself as part of the installation process.

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No reviews available

  • Nov 29, 2021

    By Faisal Salam
    --UPDATE-- The rewards and orders are now showing up within the mobile app. App is very easy to navigate and the response time is pretty good. I wish there was a way to look at the detail of the product I purchase right from the "My Purchases" menu item. Currently I can only see the order#, date, and the amount paid but no product name. I think the product name should be a hyper link that would take me to the product details page just as it does on the web site.
  • Snyder’s ACE Hardware deserve 10 STARS May 4, 2020

    By MaryRomano
    We have shopped at ACE for many years and have always gotten great customer service and 99% of the time they have what we need, if not, they order it for us. During the crazy pandemic the staff at Snyder’s ACE have been FANTASTIC! They are working tirelessly since everyone has time to do home projects etc.. The staff is following Covid-19 guidelines and has made getting our items as normal as possible! I want to thank them all for their hard work!
  • Jan 2, 2022

    By Jason Lundy
    Used this app to order different things. Have no issues with this app. Recommend to all.
  • Dec 27, 2021

    By Jason Cave
    St helens Ace has everything that I will ever want for every house hold need. Ace also supplies all my tools and accessorie that I use as an Exotic handmade wood furniture maker. If I ever need anything for my business I go pick it up at Ace Hardware. The employees at Ace always have the time for every customer they answer questions about things that some times they don't even carry. Their knowledge of the products that they carry is amazing. They tell you so much that your confidence is at 100%
  • Nov 16, 2021

    By JC Alf
    I take back what I originally said, ad I did get the bonus and was able to use it, so I'm happy now. However there is still some products that I can't seem to order online and would have to physically buy at the store for. It's not a major complaint but in terms of convenience it would be nice to be able to find it online in case I can't make it to the store that day.
  • White screen like everyone else Oct 21, 2021

    By gutchgal
    Update: They did correct the white screen issue so up from 1 star now. It seems pretty much the same as usual. Does what I need. No bells or whistles - but sometimes that’s better. Still the “phone” vers. on ipad but at least I can now stay in landscape to view app (even though visually the thin small screen isn’t appealing and seems silly with all the width space on an ipad to be needing to scroll over for choices in the vertical limited area.. A real ipad app or for the phone - would rate it 4.
  • App needs some improvement here and there Apr 4, 2021

    By hate_lothario
    App needs a little improvement here and there around search (basically a two-step process) and wish list (can add to it but not find the wish list in the app), but has an excellent format for items, consistent descriptions (unlike AMZ and the “big box” stores) and great visibility into my preferred local Ace store.
  • Not very useful Sep 11, 2021

    By Alex99072
    Shop at Ace quite a bit, so I was excited when they came out with an app so I could shop online and have all my rewards in one place. The website is pretty terrible so I was really hoping the app would be better. I was very disappointed. The search function only brings up about 6-8 items using the keyword you enter. Usually more than half the items have nothing to do with what you're looking for. Also, there is no way to filter by what is in stock in your selected store (just like the website). So basically you have to search through page after page of items, and if you do find what you're looking for, it might not even be in stock near you. The other main issue is the filters are all over the place. Say you're looking for a 4"x10' stick of DWV PVC. When you try to filter by 4" ID, it might only bring up half the results. And sometimes it brings up 4" long threaded pipe off all different inside diameters. Probably because when they enter items into their system, most of the item descriptions are incomplete or just wrong. Their entire system needs help, including the app.
  • Jan 13, 2022

    By James Hutto
    You guys need to work on speed when adjusting the filter on products, anytime I make a adjustment with the search filter I have to wait upto 3 minutes forgot to update and when that is happening the entire device freezes up and I got a pop up asking I want to wait, end program or report. It is getting to the point where using the website in mobile form is quicker. And the device I am using is a Google Pixel 6 Pro, so it is no slouch on power.
  • Needs a bit of work Sep 12, 2021

    By Raoul189
    I updated my iPhone recently. The Ace app on my old phone transferred over as expected. When I went to use the Ace app, it opened up a blank screen and stayed there. I deleted and reinstalled the app from the app store. The only place the icon showed up was the “Application Library” screen but at least it launched a login screen. I logged in and it opened a blank screen again. I deleted and reinstalled again. When I launched it I canceled the login screen, and then the Apple location permission and notification prompts came up. I answered those, and I was able to log in. The icon still only showed in the App Library, but I was able to press and hold the icon and choose “add to Home Screen”. The icon shows normally and the app is working now. I would expect the app to correctly handle the OS prompts and icon placement by itself as part of the installation process.
  • Next to useless Mar 28, 2020

    By toddhunt
    This app pales in comparison to their competitors, Home Depot and Lowes. Most of it is a begathon to join their rewards program, but I already am a member. But I can’t sign in because there is no provision for entering either my account number or phone number, both of which are how I am identified in their stores. The only way to log in is using an email address, but I closed that address when I moved. I reached out to their customer support line but they ignored me. The other non-starter for this or any app in the 21st century is that they don’t have an iPad version and the app can’t be used in landscape mode. Duh, if I’m shopping for stuff I am most likely to be at home using my tablet, not on a mobile phone somewhere. The rest of the app looks like they assigned it to a high school student who never saw the inside of a hardware store, compared to the big guys it’s next to useless.
  • Lagging Functionality Nov 20, 2021

    By zimbyman
    As a young homeowner, Ace NEEDS to update and upgrade their app user interface and performance if they want to be a contender in the 21st century. Online & app shopping isn’t just an option anymore, it IS going to be the most important feature. Before I buy anything, I get on all 3 apps, lowes, homedepot, & ace to see which store I should buy from based on product availability and relevance and the easier that process is, the better. I appreciate the small store feel when I walk in and recognize all of the staff, but ace needs to deliver a better, more robust digital experience!
  • Dec 16, 2021

    By Stacey B
    Issues with items not coming up under search. Coupons do not load on the app to save you loyalty coupons all in one spot. Other stores do this and it defeats the purpose if having a store app of everything does not link together. It works for some things some times.
  • The app not so helpful Jul 18, 2021

    By 2011RIco
    Much is left to be desired on how this app functions. It is very cumbersome and you should hope it doesn’t loose your membership information. I had to jump through many hoops just to get access into the app. There was never a rhyme or reason why my info was totally dumped. I had to bounce back and for between the website and the app to get signed back in. Overall the app does not work seamlessly with the website. I placed a pick up order through the website and several hours later it has not updated on the app. That is disappointing.
  • Jan 2, 2022

    By Ayris Narock
    This app was fine on my old phone and allowed me to see my store coupons if I forgot to bring them with me to the store. Installed the app on my new phone and there is no way to sign in with my previous credentials. It only tries to create a new account and then complains that it already exists and that I need to create a new account with a different email address. I don't use another address so, this app is useless to me now.
  • Too bad it’s so poor Jul 12, 2020

    By Sportsoft
    I love ace and try to patronize my local small town store as much as possible. Online shopping however is a drag. The app tells me something is available locally for home delivery tomorrow and after I purchase I’m told it will be delivered a week or more out. Huh? These are not hard to find items - a can of white fence stain, a circular saw blade, etc. The poor correspondence between the app’s knowledge of my store’s inventory and actual inventory (at least I assume that’s the problem rather) has made online ordering a fail for me - I deleted the app and have reluctantly moved on to a local big box store where their app is right most of the time. The search function is also awful. You have to know exactly what you want before it finds something close. Vocabulary is too controlled with too few synonyms. If I don’t know the exact name for something I’ll go to a bigger store’s app to search then enter the exact name in the ace app. This really defeats the purpose of a hardware store. You’d think they’d make more of an effort to build a broad dictionary if they want to make it easy to shop. Try looking for the hardware used to wrap curtain pulls around, for example. It’s really too bad I would love to support my local Ace esp. during the pandemic.
  • Dec 27, 2021

    By Raini Spring
    Can't sign in, only "create account". No access. Tried 5 different times, including putting in all my personal infobeach time. Says "sign in" as if there is a link to sign in, nothing after pressing sign in. Our info is connected to our phone numbers, why not use this as the first point of search for our account?
  • App issues searching and selecting Apr 21, 2020

    By MJGRAY615
    Now more than ever I want to support my local ace Hardware! But searching on this app is difficult. How can I see what’s in stock and available? Multiple times I’ve made a choice for a product then to find I can’t add to my cart. Get it together Ace! How is your app rated so high? I’ve moved several purchases to other businesses because your app. Adding; once I found something I could purchase. I went to the store for pick up and had no clue where to go. I called the number to the local store and the person really didn’t know either. Then half of my order was there and half wasn’t. I don’t have any idea when the other part of my order will arrive and the “pick up guy” didn’t either. He was looking everywhere for the other half of my order. You are my favorite hardware store but you are DROPPING THE BALL. UP The Technology for this app. I got your note about demand being high. I understand. But I didn’t have this issue with your competitors. Innovate. If you want to give me $100 in something make it something other than magazines. That just makes me feel like you’re out of touch. Are you selling my info to a 3rd party for Magazines? Magazines. HAHA
  • Jan 12, 2022

    By Brandon Robitaille
    This is objectively a terrible app. You know that 5$ bonus on download? You're not going to be able to use it to order anything online or through the app ... they're both broken. I couldn't visit my local store (I was away for the holidays and no store near where I was) and tried to make an order using the discount, following the exclusions but it wouldn't apply in checkout. When I reached out via customer support they said to just go in store. So essentially the app is just a flyer in the mail.
  • Search...no results Apr 17, 2021

    By Skratch145
    V2.0.10 I rarely review apps but the search feature is terrible. You must know exactly what you are looking for and sometimes that doesn’t even do it. Just one example: searching for Killzall 365 weed killer. I search for killzall 365, killzall, kill-zall... I happen to remember that it says hi-yield at the top of the bottle so, I search for hi-yield killzall 365...so far no search results...finally I type in just ‘hi-yield’ and I get a category with 83 products in it that I then have to scroll through and find the product. How is this product listed? ‘ Hi-Yield Killzall 365 Grass & Weed Killer RTU Liquid 1 gal.’ so why does it not find it? You guys are losing business over this because it appears within your own app that you do not even carry this product or much of anything else. I love my local Ace hardwares but if I am looking for something specific then I want to know if they have it or not before wasting my time. Fix this. It can’t be that hard to fix and it shouldn’t be that hard to search for something!
  • Jan 6, 2022

    By johnathan swindoll
    Used the app for the first time to order for pickup on Dec 28th 2021. Lo and behold order was canceled due to item not being in stock. Today is Jan 6th 2022 and my money is still pending to be returned back to me. Unfortunately from now on I'm foregoing the app and driving 5 minutes to ace to use cash to buy what I need App is horrible
  • Dec 23, 2021

    By Dex ter
    Can't log in to my account. Persist "oops something went wrong" error. Reset PW, restarted app, rebooted phone, still can't log into the app.
  • Jan 7, 2022

    By Gregg Frostrom
    App worked fine on my old Pixel 3XL phone. It's now completely useless and crashes immediately upon opening on my new Pixel 6 Pro.
  • Frustrating Feb 7, 2021

    By G8orfn01
    So I get this nice mail out telling me that my ACE rewards has been upgraded to “Premier Member” with added benefits. Great I have been a member for a long time and was glad to see I might actually get something for being a member. In the mail out it says to download the app and receive an additional $5 bonus, cool. I downloaded the app and tried to log in, said my email and password was incorrect. No problem I hit forgot password and entered my email to which it said no information found. Ok, maybe I never put my email in there. I go to create account and it says if you already have a member number not to worry just fill out the information and the app will find me. After filling out the information 3 times it still says “no information found”. I will revisit this review after someone has figured out how to find me other than the emails I get sent and mail outs I get sent EVERY MONTH.

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