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Accor All - Hotel booking

Accor All - Hotel booking

Accor All

Book that dream hotel and get the very best travel deal

4.5 Ratings 80K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Everything you could need in a single travel app! Instant confirmation, online check-in, offline interactive maps & 70 travel guides in 8 languages
    2. Over 2,000 destinations across multiple well-known brands: ibis, Novotel, Raffles, Fairmont, Mercure, Sofitel, Pullman, MGallery, Suite Novotel & more
    3. Receive a notification 48 hours prior to your arrival, as well as exclusive promotions, check-in and check-out times, and more helpful information

    Reviewed by Kaylin on November 20, 2018

  • 5 star stays with a 3 star app Jun 1, 2019

    By Mimi from Texas
    Love these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips. I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded. Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties.
  • Mar 27, 2021

    By Barry Gordon
    Its ok. Doesn't have a comment section to add to your booking like the website does. That is annoying. Also I have noticed rates vary when I use this app on my phone, compared to using the app on my ipad. Not sure how but I have seen it once.
  • Lovely hotel unlovely receptionists Dec 21, 2019

    By Ex. cel
    I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed.
  • Mar 12, 2021

    By Lynley M. George
    Easy to use, very informative and perfect to use when booking. Would prefer if I didn't have to input my nationality everytime I book Surely once it is enter it should remain. Other than that it is a very good app.
  • Loyalty is the key. Jan 16, 2020

    By Capt Bennaji
    Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it. As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus. The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget. Im not planing to change to other groups for the time being.
  • May 8, 2021

    By Andy Santoso
    Make Life easier for booking purpose. Many benefits and updated news.
  • Great application and great service Aug 12, 2019

    By barsydu
    I am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!! I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs.
  • Apr 13, 2021

    By Odette Pearson
    Need to include date booking was made & inclusions. Why can't rewards, fast tracks be allocated to everyone, rather than having to register?
  • Has anybody tested this thing? Sep 22, 2017

    By BelgiumRoland
    It’s bad enough that the app can bother to remember even my login (though I’d like that it also offers a choice to remember the password). After I painfully logged in for the nth time, the app doesn’t even show the reservations i have made two days ago on my iPad. So I go to search for them. I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen. So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳. As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap In the field that is now hidden by the keyboard. Hence my question: has anybody tested this thing?
  • 5 star stays with a 3 star app Jun 1, 2019

    By Mimi from Texas
    Love these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips. I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded. Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties.
  • Mar 27, 2021

    By Barry Gordon
    Its ok. Doesn't have a comment section to add to your booking like the website does. That is annoying. Also I have noticed rates vary when I use this app on my phone, compared to using the app on my ipad. Not sure how but I have seen it once.
  • Lovely hotel unlovely receptionists Dec 21, 2019

    By Ex. cel
    I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed.
  • Mar 12, 2021

    By Lynley M. George
    Easy to use, very informative and perfect to use when booking. Would prefer if I didn't have to input my nationality everytime I book Surely once it is enter it should remain. Other than that it is a very good app.
  • Loyalty is the key. Jan 16, 2020

    By Capt Bennaji
    Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it. As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus. The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget. Im not planing to change to other groups for the time being.
  • May 8, 2021

    By Andy Santoso
    Make Life easier for booking purpose. Many benefits and updated news.
  • Great application and great service Aug 12, 2019

    By barsydu
    I am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!! I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs.
  • Apr 13, 2021

    By Odette Pearson
    Need to include date booking was made & inclusions. Why can't rewards, fast tracks be allocated to everyone, rather than having to register?
  • Has anybody tested this thing? Sep 22, 2017

    By BelgiumRoland
    It’s bad enough that the app can bother to remember even my login (though I’d like that it also offers a choice to remember the password). After I painfully logged in for the nth time, the app doesn’t even show the reservations i have made two days ago on my iPad. So I go to search for them. I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen. So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳. As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap In the field that is now hidden by the keyboard. Hence my question: has anybody tested this thing?
  • May 5, 2021

    By Hell Mckell
    Works great. Easy to follow through step by step
  • May 2, 2021

    By tannedy sandra
    miss information regarding rate between ALL apps & Fairmont jakarta itself. Please as big hospitality company, kindly allign with your hotels network regarding all promo or rates. dont make customer confuse while check in.
  • Mar 24, 2021

    By Dien Wong
    Accor Plus is a garbage program. The membership that you paid value less than what you paid. No free rooms with the value that you paid as promised by the sales or in the brochures. Only in the lower tier hotels which is cheap. The price is also only slightly lower from online sites, which did not justify to pay for the membership. Do not buy the membership, it's a waste of your dollars by large.
  • Bug reports (3) Jun 14, 2018

    By Nevengal
    Have one night stay in a hotel on June 24th and the other one night stay at the same hotel on July 19th. App shows that I have 26 day stay at that hotel. On the web site it is correctly displayed as two one day stays. For some reason not all reservations are visible in the app even though they are in the system with the same name and member number. Adding manually reservation to the app does not reflect on the web site. All together seems that more QA would be a good investment if you want people to use the app. I plan to delete it for the 3rd time since it really does not allow me to do very basic things.
  • Apr 3, 2021

    By Jamie Parris
    Constantly get errors saying "It's not you it's us we're working on it". For a company that charges a fortune for membership and hotels your app and website is useless.
  • Absolute worst hotel app Sep 7, 2019

    By honk obo
    I travel quite a bit and use multiple hotel apps. This is by far the worst I have seen. It’s confusing, doesn’t find or save bookings, doesn’t save preferences, doesn’t use Face ID. It doesn’t allow you to check in. Doesn’t offer digital key. Click on the link to view your status benefits and the page loads...blank. Go to see your advantages and the page is...blank. Did the developers even test this? Does Accor have a QA group? Who approved this for public release? Nothing in the app works. Why even have this?
  • Old app much better Dec 14, 2019

    By Coventrm
    Not a fan of the new app. First, the search is way to literal. One of the great things about the old app was that one could search for a place and then it would show you things nearby. Current search is pitiful. Also, the photos of hotel and rooms used to go full size. Now they are tiny and chopped off. Accor is my favorite hotel brand and I have Platinum status. But this new app is in need of work. I will probably start using the website instead.
  • A major improvement, but still no Wallet support Dec 4, 2019

    By A fan of the real yannick b
    I've been holding top-tier status within the Accor group for a while now, and they're still one of my favorite groups, this new update is aligning Accor with the apps of other big hotel groups (I won't name any, but you can have a try for yourself), in terms of ease of use and general user experience quality. But, STILL no Apple Wallet support?! I'm really waiting for this. Accor is the only major hotel group that still doesn't support it!
  • App does not hold on to bookings Jul 4, 2019

    By 3justme3
    I have yet to stay at an Accor Hotel, but we have a reservation in two weeks in Paris. I have at least twice entered our reservation number, and the app will pull up the reservation, but when I close out of the app, it is gone, and when I go in again, the app tells me I have no bookings. This is terrible for an app. We will be in a foreign country, and I thought it would be handy to have the app. The app for Hilton hotels works well, so I don’t understand this one.
  • I Expect Better from Accor Hotel Chain Sep 15, 2018

    By DSmith8
    Frequent hangs, timeouts, meaningless error messages and the app can’t even perform all the functions (for instance pre check in requires a browser). On top of which the apps 24 x 7 functionality appears to be hampered by server outages. Currency selection seems to be almost random across multiple devices and operating systems (specification appears to be device specific and not userid specific). Needs more a lot more time in the oven.

No reviews available

  • img Expert
    1. Everything you could need in a single travel app! Instant confirmation, online check-in, offline interactive maps & 70 travel guides in 8 languages
    2. Over 2,000 destinations across multiple well-known brands: ibis, Novotel, Raffles, Fairmont, Mercure, Sofitel, Pullman, MGallery, Suite Novotel & more
    3. Receive a notification 48 hours prior to your arrival, as well as exclusive promotions, check-in and check-out times, and more helpful information

    Reviewed by Kaylin on November 20, 2018

  • Mar 12, 2021

    By Lynley M. George
    Easy to use, very informative and perfect to use when booking. Would prefer if I didn't have to input my nationality everytime I book Surely once it is enter it should remain. Other than that it is a very good app.
  • Loyalty is the key. Jan 16, 2020

    By Capt Bennaji
    Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it. As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus. The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget. Im not planing to change to other groups for the time being.
  • May 8, 2021

    By Andy Santoso
    Make Life easier for booking purpose. Many benefits and updated news.
  • Great application and great service Aug 12, 2019

    By barsydu
    I am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!! I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs.
  • May 5, 2021

    By Hell Mckell
    Works great. Easy to follow through step by step
  • My first 5 star week Jan 21, 2019

    By Paelkins
    I have been here at the Pullman for one whole week now and have nothing but wonderful things to say about the entire staff. My room is comfortable and cozy with all the extra touches of flowers,sparkling water and extra pillows. The staff at the desk goes out of their way to help me find my way around the city, The hotel... and even the train station whenever I have a question. They have help me print out tickets and are very friendly. My room staff is also very attentive when I need anything from an extra pillow or silverware , extra coat hangers More coffee, help figuring out the washing machine. Traveling to another country can be challenging in the beginning and I feel very welcome here and taken care of. I can’t say enough about the entire team and look forward to my extended stay. Danke schon. Patricia Elkins
  • May 2, 2021

    By Julie Mckay
    Very easy to manage and navigate
  • Great app with ease of booking Dec 22, 2017

    By alromeb
    It's not complicated and simple to use! But, still not optimized for the iPhone X! Always reliable and you simply manage all your reservations without hassle! Besides, this group of hotels offer the widest varieties that suit ALL budgets, from the most luxurious to the real budget ones! And they also offer non-group participants, many of which are enrolled in the membership program
  • My go to app and loyalty program May 11, 2021

    By Nekobasu
    Even before I reached platform status, I’ve treated wonderfully by the accor hotels I stayed at in Bangkok. Special shout out to the Novotel on Sukhumvit 20. Those guys literally make me feel like home every so gle stay. The app is awesome and intuitive. It gives me the best price so I don’t need to be bothered with others unless I want to go outside of accor system
  • Mar 25, 2021

    By O V G
    I love the service at all seasons thamrin jakarta, the staffs there are so profesional yet very understanding to customer. Strategic place and economical yet five star expirience. Thanks to accor group.
  • May 6, 2021

    By John Blackman
    Great little app. Makes booking a hotel nearly painless
  • Member for years but can’t change my card? Mar 4, 2019

    By Michael51784
    Love your hotels, and app for the most part, but trying to book a hotel in Madrid now and cannot switch my card?! Otherwise, everything is great!
  • 5 star stays with a 3 star app Jun 1, 2019

    By Mimi from Texas
    Love these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips. I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded. Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties.
  • Mar 27, 2021

    By Barry Gordon
    Its ok. Doesn't have a comment section to add to your booking like the website does. That is annoying. Also I have noticed rates vary when I use this app on my phone, compared to using the app on my ipad. Not sure how but I have seen it once.
  • Lovely hotel unlovely receptionists Dec 21, 2019

    By Ex. cel
    I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed.
  • Apr 13, 2021

    By Odette Pearson
    Need to include date booking was made & inclusions. Why can't rewards, fast tracks be allocated to everyone, rather than having to register?
  • Has anybody tested this thing? Sep 22, 2017

    By BelgiumRoland
    It’s bad enough that the app can bother to remember even my login (though I’d like that it also offers a choice to remember the password). After I painfully logged in for the nth time, the app doesn’t even show the reservations i have made two days ago on my iPad. So I go to search for them. I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen. So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳. As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap In the field that is now hidden by the keyboard. Hence my question: has anybody tested this thing?
  • Just needs a little improvement Dec 15, 2017

    By njwetsu
    This is one of the apps I use when I travel around Europe or Asia as it works well enough for it’s basic function. However; it lags far behind it’s rival hotel apps which I end up using more often then this one. My complaints/improvements are short: 1) I wish it had integration with Apple Wallet. 2) I wish it persisted your searches if you switch to another app and then back to the AccorHotels app. That’s it for complaints/improvements from my stand point.
  • Mar 25, 2021

    By David Baggs
    Clunky, hard to wayfind and does not connect through. Accor websites and apps are the pits. Somehow they always seems to fall short.
  • Apr 6, 2021

    By Jenny Wraith
    Our last booking was at the Mercure in Bordeaux . The new pillows were horrible. Like sleeping on a rock. Change them now !!!!!!!. I was glad to see some of the extras back in the room. Coffee machine . Stocked fridge, ect. Philip Saben
  • Old app much better Dec 14, 2019

    By Coventrm
    Not a fan of the new app. First, the search is way to literal. One of the great things about the old app was that one could search for a place and then it would show you things nearby. Current search is pitiful. Also, the photos of hotel and rooms used to go full size. Now they are tiny and chopped off. Accor is my favorite hotel brand and I have Platinum status. But this new app is in need of work. I will probably start using the website instead.
  • A major improvement, but still no Wallet support Dec 4, 2019

    By A fan of the real yannick b
    I've been holding top-tier status within the Accor group for a while now, and they're still one of my favorite groups, this new update is aligning Accor with the apps of other big hotel groups (I won't name any, but you can have a try for yourself), in terms of ease of use and general user experience quality. But, STILL no Apple Wallet support?! I'm really waiting for this. Accor is the only major hotel group that still doesn't support it!
  • App does not hold on to bookings Jul 4, 2019

    By 3justme3
    I have yet to stay at an Accor Hotel, but we have a reservation in two weeks in Paris. I have at least twice entered our reservation number, and the app will pull up the reservation, but when I close out of the app, it is gone, and when I go in again, the app tells me I have no bookings. This is terrible for an app. We will be in a foreign country, and I thought it would be handy to have the app. The app for Hilton hotels works well, so I don’t understand this one.
  • I Expect Better from Accor Hotel Chain Sep 15, 2018

    By DSmith8
    Frequent hangs, timeouts, meaningless error messages and the app can’t even perform all the functions (for instance pre check in requires a browser). On top of which the apps 24 x 7 functionality appears to be hampered by server outages. Currency selection seems to be almost random across multiple devices and operating systems (specification appears to be device specific and not userid specific). Needs more a lot more time in the oven.
  • May 2, 2021

    By tannedy sandra
    miss information regarding rate between ALL apps & Fairmont jakarta itself. Please as big hospitality company, kindly allign with your hotels network regarding all promo or rates. dont make customer confuse while check in.
  • Mar 24, 2021

    By Dien Wong
    Accor Plus is a garbage program. The membership that you paid value less than what you paid. No free rooms with the value that you paid as promised by the sales or in the brochures. Only in the lower tier hotels which is cheap. The price is also only slightly lower from online sites, which did not justify to pay for the membership. Do not buy the membership, it's a waste of your dollars by large.
  • Bug reports (3) Jun 14, 2018

    By Nevengal
    Have one night stay in a hotel on June 24th and the other one night stay at the same hotel on July 19th. App shows that I have 26 day stay at that hotel. On the web site it is correctly displayed as two one day stays. For some reason not all reservations are visible in the app even though they are in the system with the same name and member number. Adding manually reservation to the app does not reflect on the web site. All together seems that more QA would be a good investment if you want people to use the app. I plan to delete it for the 3rd time since it really does not allow me to do very basic things.
  • Apr 3, 2021

    By Jamie Parris
    Constantly get errors saying "It's not you it's us we're working on it". For a company that charges a fortune for membership and hotels your app and website is useless.
  • Absolute worst hotel app Sep 7, 2019

    By honk obo
    I travel quite a bit and use multiple hotel apps. This is by far the worst I have seen. It’s confusing, doesn’t find or save bookings, doesn’t save preferences, doesn’t use Face ID. It doesn’t allow you to check in. Doesn’t offer digital key. Click on the link to view your status benefits and the page loads...blank. Go to see your advantages and the page is...blank. Did the developers even test this? Does Accor have a QA group? Who approved this for public release? Nothing in the app works. Why even have this?

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