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Accor All - Hotel booking

Accor All - Hotel booking

Accor All

Book that dream hotel and get the very best travel deal

4.6 Ratings 83K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • img Expert
    1. Everything you could need in a single travel app! Instant confirmation, online check-in, offline interactive maps & 70 travel guides in 8 languages
    2. Over 2,000 destinations across multiple well-known brands: ibis, Novotel, Raffles, Fairmont, Mercure, Sofitel, Pullman, MGallery, Suite Novotel & more
    3. Receive a notification 48 hours prior to your arrival, as well as exclusive promotions, check-in and check-out times, and more helpful information

    Reviewed by Kaylin on November 20, 2018

  • 5 star stays with a 3 star app Jun 1, 2019

    By Mimi from Texas
    Love these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips. I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded. Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties.
  • Aug 30, 2021

    By Shahirah Ali
    Ease of access. Format is sleek and elegant. Navigation is clear. Refresh rate could be faster but understandable for sales periods.
  • Lovely hotel unlovely receptionists Dec 21, 2019

    By Ex. cel
    I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed.
  • Great application and great service Aug 12, 2019

    By barsydu
    I am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!! I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs.
  • Sep 2, 2021

    By Benjamin Katzenberg
    Easily on of the best hotel apps for direct bookings. So far rates are always as cheap, if not cheaper on the app than through third party offers, and it's fast and efficient.
  • My first 5 star week Jan 21, 2019

    By Paelkins
    I have been here at the Pullman for one whole week now and have nothing but wonderful things to say about the entire staff. My room is comfortable and cozy with all the extra touches of flowers,sparkling water and extra pillows. The staff at the desk goes out of their way to help me find my way around the city, The hotel... and even the train station whenever I have a question. They have help me print out tickets and are very friendly. My room staff is also very attentive when I need anything from an extra pillow or silverware , extra coat hangers More coffee, help figuring out the washing machine. Traveling to another country can be challenging in the beginning and I feel very welcome here and taken care of. I can’t say enough about the entire team and look forward to my extended stay. Danke schon. Patricia Elkins
  • Has anybody tested this thing? Sep 22, 2017

    By BelgiumRoland
    It’s bad enough that the app can bother to remember even my login (though I’d like that it also offers a choice to remember the password). After I painfully logged in for the nth time, the app doesn’t even show the reservations i have made two days ago on my iPad. So I go to search for them. I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen. So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳. As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap In the field that is now hidden by the keyboard. Hence my question: has anybody tested this thing?
  • Aug 6, 2021

    By Eugene Onofrei
    In general the app works pretty well. Some hiccups happen here and there though. Sometimes seeing the rooms in a hotel takes forever. Sometimes it doesn't update my reservation or stay status right away. In general, it is still good app where you can find good hotel rates (and that's what matters)
  • Great app with ease of booking Dec 22, 2017

    By alromeb
    It's not complicated and simple to use! But, still not optimized for the iPhone X! Always reliable and you simply manage all your reservations without hassle! Besides, this group of hotels offer the widest varieties that suit ALL budgets, from the most luxurious to the real budget ones! And they also offer non-group participants, many of which are enrolled in the membership program
  • 5 star stays with a 3 star app Jun 1, 2019

    By Mimi from Texas
    Love these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips. I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded. Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties.
  • Aug 30, 2021

    By Shahirah Ali
    Ease of access. Format is sleek and elegant. Navigation is clear. Refresh rate could be faster but understandable for sales periods.
  • Lovely hotel unlovely receptionists Dec 21, 2019

    By Ex. cel
    I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed.
  • Great application and great service Aug 12, 2019

    By barsydu
    I am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!! I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs.
  • Sep 2, 2021

    By Benjamin Katzenberg
    Easily on of the best hotel apps for direct bookings. So far rates are always as cheap, if not cheaper on the app than through third party offers, and it's fast and efficient.
  • My first 5 star week Jan 21, 2019

    By Paelkins
    I have been here at the Pullman for one whole week now and have nothing but wonderful things to say about the entire staff. My room is comfortable and cozy with all the extra touches of flowers,sparkling water and extra pillows. The staff at the desk goes out of their way to help me find my way around the city, The hotel... and even the train station whenever I have a question. They have help me print out tickets and are very friendly. My room staff is also very attentive when I need anything from an extra pillow or silverware , extra coat hangers More coffee, help figuring out the washing machine. Traveling to another country can be challenging in the beginning and I feel very welcome here and taken care of. I can’t say enough about the entire team and look forward to my extended stay. Danke schon. Patricia Elkins
  • Has anybody tested this thing? Sep 22, 2017

    By BelgiumRoland
    It’s bad enough that the app can bother to remember even my login (though I’d like that it also offers a choice to remember the password). After I painfully logged in for the nth time, the app doesn’t even show the reservations i have made two days ago on my iPad. So I go to search for them. I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen. So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳. As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap In the field that is now hidden by the keyboard. Hence my question: has anybody tested this thing?
  • Aug 6, 2021

    By Eugene Onofrei
    In general the app works pretty well. Some hiccups happen here and there though. Sometimes seeing the rooms in a hotel takes forever. Sometimes it doesn't update my reservation or stay status right away. In general, it is still good app where you can find good hotel rates (and that's what matters)
  • Great app with ease of booking Dec 22, 2017

    By alromeb
    It's not complicated and simple to use! But, still not optimized for the iPhone X! Always reliable and you simply manage all your reservations without hassle! Besides, this group of hotels offer the widest varieties that suit ALL budgets, from the most luxurious to the real budget ones! And they also offer non-group participants, many of which are enrolled in the membership program
  • Jul 5, 2021

    By Pragma Frag
    Quick and easy to use. As "con", the email tool opens the email client or asks for logging in the email account on the Web, thus requiring to leave the app for getting in touch with the structure. A form for directly contacting the hotel from inside the app would be much much more convenient.
  • Sep 12, 2021

    By Osama Mustafa
    I created an account, however I can't proceed when I click "I accept the all program terms". It keeps notifying we were unable to transfer the data, please try again later.
  • Sep 8, 2021

    By Oswald Jonathan
    The apps cannot give the user a warning for limit of daily member rate usage.... it leads to a problem for hotel and customer while reservation process occur. PLEASE TAKE THIS MATTER SERIOUSLY... UNTIL THEN I GIVE THIS APPS A BAD RATE.
  • Jul 24, 2021

    By E Gafton
    After a long time of working beautifully, another update had made this app unusable 😭! I have uninstalled and installed but I am now reduced to having to book on a PC. Can you please fix this! Last heard from them on July 15th: one question which I answered but no solutions, in fact nothing from them since July 15. Good thing their hotels and hotel management are better than their I. T. I'm very disappointed.
  • Aug 5, 2021

    By Peter File
    Horrible. I downloaded the app on accor claims there is additional 10% discount when booking through the app. Of course it's not there. Worse it shows 82.26chf for the very same room that is 81.56chf in my computer web browser. So using the app would actually cost me more money. Ridiculous.
  • Bug reports (3) Jun 14, 2018

    By Nevengal
    Have one night stay in a hotel on June 24th and the other one night stay at the same hotel on July 19th. App shows that I have 26 day stay at that hotel. On the web site it is correctly displayed as two one day stays. For some reason not all reservations are visible in the app even though they are in the system with the same name and member number. Adding manually reservation to the app does not reflect on the web site. All together seems that more QA would be a good investment if you want people to use the app. I plan to delete it for the 3rd time since it really does not allow me to do very basic things.
  • Jul 19, 2021

    By Jason STRATFORD
    The app has never been reliable...but previous to the last update...it was at least usable. Currently unable to search for rooms with a constant network error being displayed. Just a poorly executed app.
  • Jul 27, 2021

    By Guy Stewart
    Very poor, 'oops' message twice when trying to pay and ended up with two price rises in less than 15mins.....! I feel ripped off. Paid £96.00 more than my original effort to pay... Just choose another brand where possible.
  • Jul 27, 2021

    By Minh Vu
    After an update the app now cannot retrieve my booking details when I click on it. Please fix this. I tried reinstalling.
  • Absolute worst hotel app Sep 7, 2019

    By honk obo
    I travel quite a bit and use multiple hotel apps. This is by far the worst I have seen. It’s confusing, doesn’t find or save bookings, doesn’t save preferences, doesn’t use Face ID. It doesn’t allow you to check in. Doesn’t offer digital key. Click on the link to view your status benefits and the page loads...blank. Go to see your advantages and the page is...blank. Did the developers even test this? Does Accor have a QA group? Who approved this for public release? Nothing in the app works. Why even have this?
  • Old app much better Dec 14, 2019

    By Coventrm
    Not a fan of the new app. First, the search is way to literal. One of the great things about the old app was that one could search for a place and then it would show you things nearby. Current search is pitiful. Also, the photos of hotel and rooms used to go full size. Now they are tiny and chopped off. Accor is my favorite hotel brand and I have Platinum status. But this new app is in need of work. I will probably start using the website instead.

No reviews available

  • img Expert
    1. Everything you could need in a single travel app! Instant confirmation, online check-in, offline interactive maps & 70 travel guides in 8 languages
    2. Over 2,000 destinations across multiple well-known brands: ibis, Novotel, Raffles, Fairmont, Mercure, Sofitel, Pullman, MGallery, Suite Novotel & more
    3. Receive a notification 48 hours prior to your arrival, as well as exclusive promotions, check-in and check-out times, and more helpful information

    Reviewed by Kaylin on November 20, 2018

  • Aug 30, 2021

    By Shahirah Ali
    Ease of access. Format is sleek and elegant. Navigation is clear. Refresh rate could be faster but understandable for sales periods.
  • Great application and great service Aug 12, 2019

    By barsydu
    I am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!! I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs.
  • Sep 2, 2021

    By Benjamin Katzenberg
    Easily on of the best hotel apps for direct bookings. So far rates are always as cheap, if not cheaper on the app than through third party offers, and it's fast and efficient.
  • My first 5 star week Jan 21, 2019

    By Paelkins
    I have been here at the Pullman for one whole week now and have nothing but wonderful things to say about the entire staff. My room is comfortable and cozy with all the extra touches of flowers,sparkling water and extra pillows. The staff at the desk goes out of their way to help me find my way around the city, The hotel... and even the train station whenever I have a question. They have help me print out tickets and are very friendly. My room staff is also very attentive when I need anything from an extra pillow or silverware , extra coat hangers More coffee, help figuring out the washing machine. Traveling to another country can be challenging in the beginning and I feel very welcome here and taken care of. I can’t say enough about the entire team and look forward to my extended stay. Danke schon. Patricia Elkins
  • Great app with ease of booking Dec 22, 2017

    By alromeb
    It's not complicated and simple to use! But, still not optimized for the iPhone X! Always reliable and you simply manage all your reservations without hassle! Besides, this group of hotels offer the widest varieties that suit ALL budgets, from the most luxurious to the real budget ones! And they also offer non-group participants, many of which are enrolled in the membership program
  • My go to app and loyalty program May 11, 2021

    By Nekobasu
    Even before I reached platform status, I’ve treated wonderfully by the accor hotels I stayed at in Bangkok. Special shout out to the Novotel on Sukhumvit 20. Those guys literally make me feel like home every so gle stay. The app is awesome and intuitive. It gives me the best price so I don’t need to be bothered with others unless I want to go outside of accor system
  • Thanks fabulous stay Jan 2, 2019

    By chefdaymed
    We had THE best time at Fairmont Chateau Lake Louise. From the first we were treated incredibly. The staff made our 25th anniversary very very special. Everyone knew our name. Everyone genuinely cared about us, where we were from etc. the food was superb and the views, lake, trails and surrounding area tremendous. The Fairmont group is by far our favorite group. Thank you all very much.
  • Aug 25, 2021

    By Amin Kamhie
    Fantastic hotel application & and easy to use, my best hotel booking app of all time
  • Fabulous stay!!!! Aug 4, 2018

    By mommasant
    This is an incredible hotel. We fell in love with Gracie and Carlie. We wish it wasn’t so hot out so we could take them for a walk. Thank you Lucy in the gift shop for helping me buy Ginn Fizz. Thank you Shack our fabulous waiter. What an incredible dinner we had Thursday night. We will definitely stay here again, maybe when it’s a little cooler outside.
  • Sep 13, 2021

    By Murray Stewart
    Very straightforward and easier to use than the website
  • Aug 6, 2021

    By Eugene Onofrei
    In general the app works pretty well. Some hiccups happen here and there though. Sometimes seeing the rooms in a hotel takes forever. Sometimes it doesn't update my reservation or stay status right away. In general, it is still good app where you can find good hotel rates (and that's what matters)
  • Jul 5, 2021

    By Pragma Frag
    Quick and easy to use. As "con", the email tool opens the email client or asks for logging in the email account on the Web, thus requiring to leave the app for getting in touch with the structure. A form for directly contacting the hotel from inside the app would be much much more convenient.
  • Jul 14, 2021

    By Bryn Bryn
    Wanted to pay in advance, but there wasn't a tab for this, that aside, a very easy app to use.
  • Almost there... Mar 8, 2020

    By Hal06
    Would be great to be able to change dates after selecting property or even after selecting room. If I want to check how much it would cost to extend my stay, I have to go back right at the beginning. On the bright side: you can use a Revolut or N26 and have pre-payment made in local currency. That is great!
  • No Wallet integration Jun 9, 2021

    By napb1
    The app is generally very good, but neither the card nor the booking can be added to the Wallet which is a simple but essential feature. Also, rebookings are not supported (date changes, room changes etc.) which is particularly important in the current environment.
  • Member for years but can’t change my card? Mar 4, 2019

    By Michael51784
    Love your hotels, and app for the most part, but trying to book a hotel in Madrid now and cannot switch my card?! Otherwise, everything is great!
  • Palm beach traveler Jun 4, 2018

    By hgghfgbcgjffhbxdswq
    Using app looking for Paris hotels. App is good. Many hotels but limited to regions. Hotel Chain does not cater to American hotel standards. Small beds. Usually 1 or 2 adults per room. Where do you put your kids ? Most American chain groups are prepared for 2 adults and 2 children.
  • Same prices as travel sites and easy cancellation May 15, 2018

    By APWestport
    This app is great and these hotels offer excellent value - especially in Europe. Even the budget hotels are well designed, lovely amenities and very clean. Have enjoyed all my stays to date.
  • Quickly improving Nov 4, 2018

    By Sean_Wong
    Over 3years this app has improved from barely functional to better than average. It’s my primary accomodation app now. However It still has room to improve 1. Accor members room preferences are not retained 2. Compare function is missing 3. It completely misses the mark on adding value for regular stays in a city or locale. 4. No integration with transport providers. 5. No integration with trip management services 6. No expense management integration.
  • Not user friendly Oct 3, 2018

    By Buggs buggss
    When using the app, I can log into my account on the app... but it doesn't show my account status. It's says my account doesn't exist.
  • 5 star stays with a 3 star app Jun 1, 2019

    By Mimi from Texas
    Love these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips. I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded. Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties.
  • Lovely hotel unlovely receptionists Dec 21, 2019

    By Ex. cel
    I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed.
  • Has anybody tested this thing? Sep 22, 2017

    By BelgiumRoland
    It’s bad enough that the app can bother to remember even my login (though I’d like that it also offers a choice to remember the password). After I painfully logged in for the nth time, the app doesn’t even show the reservations i have made two days ago on my iPad. So I go to search for them. I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen. So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳. As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap In the field that is now hidden by the keyboard. Hence my question: has anybody tested this thing?
  • Just needs a little improvement Dec 15, 2017

    By njwetsu
    This is one of the apps I use when I travel around Europe or Asia as it works well enough for it’s basic function. However; it lags far behind it’s rival hotel apps which I end up using more often then this one. My complaints/improvements are short: 1) I wish it had integration with Apple Wallet. 2) I wish it persisted your searches if you switch to another app and then back to the AccorHotels app. That’s it for complaints/improvements from my stand point.
  • Jul 24, 2021

    By Claudio Moles
    Badly developed requires updades regardless whether your on the street far from WiFi, you need to use cell phone data to updade, if you want to use the app. Many apps lets you pospone the updade, but it seems Accor chose cheap developers.
  • Jul 16, 2021

    By Aladdin Abuaysha
    Room details are not enough. Also, when searching for rooms with children, the search is not optimized so that i get best room fit, it excludes rooms as if it cinsiders children as adults.
  • Aug 18, 2021

    By Roel
    Works quick and easy. Unfortunately impossimble to book different types of rooms/different occupancy 😒
  • Aug 7, 2021

    By jaideep tondon
    improve: - the booking features - online offers (there are none) - it's a ridiculously half baked app!
  • App ok - accounting system not so much Sep 28, 2019

    By Healthphysicist
    The app is ok. I am disappointed with booking rooms at Fairmont hotels in Canada. We bought and paid for gold service at 5 hotels during our recent vacation across Canada but somehow the Banf hotel eliminated our gold service completely and the Royal York put us out of the gold floor on the first of three nights. The other hotels had accurate records and we stayed without a problem.
  • Needs improvement Aug 20, 2019

    By SudhakarBKP
    Needs lot of improvement, search dates, number of persons, and destinations do not get saved and I have to start from scratch every time. Also, some properties show available and when I select and move forward, it says rooms are not available for family. Why should it be returned in the search in first place?
  • Old app much better Dec 14, 2019

    By Coventrm
    Not a fan of the new app. First, the search is way to literal. One of the great things about the old app was that one could search for a place and then it would show you things nearby. Current search is pitiful. Also, the photos of hotel and rooms used to go full size. Now they are tiny and chopped off. Accor is my favorite hotel brand and I have Platinum status. But this new app is in need of work. I will probably start using the website instead.
  • A major improvement, but still no Wallet support Dec 4, 2019

    By A fan of the real yannick b
    I've been holding top-tier status within the Accor group for a while now, and they're still one of my favorite groups, this new update is aligning Accor with the apps of other big hotel groups (I won't name any, but you can have a try for yourself), in terms of ease of use and general user experience quality. But, STILL no Apple Wallet support?! I'm really waiting for this. Accor is the only major hotel group that still doesn't support it!
  • App does not hold on to bookings Jul 4, 2019

    By 3justme3
    I have yet to stay at an Accor Hotel, but we have a reservation in two weeks in Paris. I have at least twice entered our reservation number, and the app will pull up the reservation, but when I close out of the app, it is gone, and when I go in again, the app tells me I have no bookings. This is terrible for an app. We will be in a foreign country, and I thought it would be handy to have the app. The app for Hilton hotels works well, so I don’t understand this one.
  • I Expect Better from Accor Hotel Chain Sep 15, 2018

    By DSmith8
    Frequent hangs, timeouts, meaningless error messages and the app can’t even perform all the functions (for instance pre check in requires a browser). On top of which the apps 24 x 7 functionality appears to be hampered by server outages. Currency selection seems to be almost random across multiple devices and operating systems (specification appears to be device specific and not userid specific). Needs more a lot more time in the oven.
  • Confusing to cancel room Nov 28, 2018

    By confusing to cancel
    I made a booking for 2 rooms under ref no. GPZDBZZL. One is a cancellable room which i cancelled bec I found a better price. Somehow after doing that , the second room which is not refundable was also cancelled. For multiple from bookings like this, you should provide a better option to choose whether to cancel one room or w rooms! It so confusing an di had to make an overseas call to Dubai to confirm my second room wasn’t cancelled. Mila Que
  • Not functional Mar 13, 2019

    By CLTguy5
    Doesn’t include reservations booked through corporate reservation system, and doesn’t display my member number anywhere so I can refer back to it when booking or checking into the hotel. Pretty useless app in my opinion but some of it may be the system behind the app rather than the app itself.
  • Not emphasizing the rights things Jun 4, 2019

    By TreeFrog Pi
    Every time I switch between apps I have to stare at the list of your brands for ten seconds before I can see what I’m looking for. Then the font for the address of the hotel where my booking is is tiny. Neither of these are good for trying to communicate to our G7 driver as to where we’re going.
  • Not user friendly Jul 12, 2018

    By YMKG
    This app is a little more difficult to use than competing brands’ apps. The navigation is not intuitive and finding relevant things often requires multiple clicks where it should be easier. Need the ability to add a stay to your account also.
  • Sep 12, 2021

    By Osama Mustafa
    I created an account, however I can't proceed when I click "I accept the all program terms". It keeps notifying we were unable to transfer the data, please try again later.
  • Sep 8, 2021

    By Oswald Jonathan
    The apps cannot give the user a warning for limit of daily member rate usage.... it leads to a problem for hotel and customer while reservation process occur. PLEASE TAKE THIS MATTER SERIOUSLY... UNTIL THEN I GIVE THIS APPS A BAD RATE.
  • Jul 24, 2021

    By E Gafton
    After a long time of working beautifully, another update had made this app unusable 😭! I have uninstalled and installed but I am now reduced to having to book on a PC. Can you please fix this! Last heard from them on July 15th: one question which I answered but no solutions, in fact nothing from them since July 15. Good thing their hotels and hotel management are better than their I. T. I'm very disappointed.
  • Aug 5, 2021

    By Peter File
    Horrible. I downloaded the app on accor claims there is additional 10% discount when booking through the app. Of course it's not there. Worse it shows 82.26chf for the very same room that is 81.56chf in my computer web browser. So using the app would actually cost me more money. Ridiculous.
  • Bug reports (3) Jun 14, 2018

    By Nevengal
    Have one night stay in a hotel on June 24th and the other one night stay at the same hotel on July 19th. App shows that I have 26 day stay at that hotel. On the web site it is correctly displayed as two one day stays. For some reason not all reservations are visible in the app even though they are in the system with the same name and member number. Adding manually reservation to the app does not reflect on the web site. All together seems that more QA would be a good investment if you want people to use the app. I plan to delete it for the 3rd time since it really does not allow me to do very basic things.
  • Jul 19, 2021

    By Jason STRATFORD
    The app has never been reliable...but previous to the last update...it was at least usable. Currently unable to search for rooms with a constant network error being displayed. Just a poorly executed app.
  • Jul 27, 2021

    By Guy Stewart
    Very poor, 'oops' message twice when trying to pay and ended up with two price rises in less than 15mins.....! I feel ripped off. Paid £96.00 more than my original effort to pay... Just choose another brand where possible.
  • Jul 27, 2021

    By Minh Vu
    After an update the app now cannot retrieve my booking details when I click on it. Please fix this. I tried reinstalling.
  • Absolute worst hotel app Sep 7, 2019

    By honk obo
    I travel quite a bit and use multiple hotel apps. This is by far the worst I have seen. It’s confusing, doesn’t find or save bookings, doesn’t save preferences, doesn’t use Face ID. It doesn’t allow you to check in. Doesn’t offer digital key. Click on the link to view your status benefits and the page loads...blank. Go to see your advantages and the page is...blank. Did the developers even test this? Does Accor have a QA group? Who approved this for public release? Nothing in the app works. Why even have this?
  • Doesn’t appear to work with iOS devices Jan 22, 2020

    By StumpWhacker
    Tried to use this app on my iPhone and my iPad today. On the iPhone I was able to pull up dates and location but it never gave me info on how much the rooms were. On the iPad when I tried to enter dates and location it just kicked me back to that screen with a message saying “it’s not you, it’s us” and that they’re working on it. As is, this app is useless to me.

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