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AAA Mobile

AAA Mobile

American Automobile Association, Inc.

AAA Mobile provides on-the-go access to the services you know and trust.

3.9 Ratings 93K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • img Community

    this app is BEYOND HORRIBLE!! Sep 15, 2021

    By Mary Fullerton
    Unable to differentiate betw riding bike or driving. Deducts tons for using phone, even if you are out of car, walk 5 minutes, still has u driving. When u say YES, seeing teensy mapw/time/distance, ur forever locked w/ score even if u prove NOT DRIVING/photos while on hike on a trail, biking app-shows biking, etc. Effort 2 turn the app off/back on when ONLY driving is unfathomable!Drive after 10pm-max-82, over 12 min, dinged for FATIGUE! CRAZY. NO ONE ANYWHERE can remove data once u click YES!
  • img Community

    Can I get a refund???? Mar 29, 2021

    By Michael Zeman
    Like most, trying to create or log in on the app, very difficult. It states the info your putting in is wrong. COME ON! Someone is wrong. Save yourself the time and just send in for the pamphlets, call the number on the card. This is my 1st day with the membership....... gonna be a long year!
  • Improving but still some issues Jun 29, 2021

    By Mark Verizon customer
    The app and content are improving, especially with the addition of tour books. I cannot get the app Feedback to work on my iPhone with latest iOS. The Feedback takes one to a browser window, but then at the window I cannot get the button or whatever the icon is to work. I tried Safari and Chrome browser apps. Here’s what I wanted to give feedback on - the tour book for Puerto Rico seems to have a lot of sightseeing content missing for the city of San Juan. Like it seems to only be a page and things like Old San Juan are not listed. And I don’t seem to see a summery list of Gem attractions for the Caribbean tour book so one can easily see all the Gem attractions for place like Puerto Rico. And while I like the tour book format, I’d still like for tour book data to be made available in a map based search view, so I can search for a place or area and see all the tour book sights for a place like San Juan Puerto Rico. What I seemed to find was a search that gave me lots of Activities, which is great. But I’d also like On the map view, I can filter by Gas, Auto Repair, Dining, Shopping, AAA office locations, but not by tour book sights. And the map view is called “Near Me” and under “Discounts and Rewards.” There should be a “Map Views” under “Travel.” I’m in the Mid-Atlantic club area.
  • This App gives me a feeling of security! May 25, 2021

    By Sfritz17327
    I’m a first time user of the AAA app. Last Friday while on the interstate our truck overheated and so did the transmission, blowing fluid out of the dipstick tube, so I called AAA for assistance. While on the phone they walked me through installation of the app. While I was on the phone the truck cooled down and my husband was able to put transmission fluid back in the truck. I was able to cancel my call for assistance easily using this app. Yesterday I went out to go to work and my car cranked but would not turn over. Today I used the app to schedule my car to be towed to our mechanic. They kept in touch with me through the whole process with text messages and a map on the app that showed me where the tow truck was at at all times and it’s ETA. These are wonderful features! I keep thinking about what if I was alone and stranded on a dark road? I would know that help was on its way because the app also has the ability to locate me, and if I’m remembering correctly it asked if I’m in a safe location and gives me an option to call 911. SECURITY :-)
  • Sep 8, 2021

    By Nathan W.
    The app used to work with ease, still does for the most part. I needed a tow to my house, it even has my house as a recommended location, yet it won't let me choose it as a destination, it will only allow me to choose a service location. I fix my own vehicles when I can. 37615
  • Sep 13, 2021

    By Ashley Dell
    User friendly, my favorite feature is nearby gas. Tells you distance for travel and price! Roadside requests are easy and the drivers are fast and communicate quickly! Love AAA and the app!!
  • When it doesn’t freeze up Jun 5, 2019

    By PNWAL
    I downloaded this app so we could plan a cross-country trip with stops approximately every 10 hours. I have not found another app which allows this except for this AAA app. I find this feature extremely important for our trip the only issue I have is their application likes to freeze. I don’t use this for my insurance discounts. I think you’re a complete fool if you let your insurance company track your driving habits because things happen on the road which you might have to speed up or slow down abruptly. I can’t imagine getting dinged on my insurance because the application thinks I am speeding or swerving or driving reckless. Farmers insurance wanted to track my driving and I also thought this was a ridiculous notion. Why does everybody think it’s a good idea to have a watchful eye over your driving habits. Dumb dumb dumb idea. I’m just saying, if you plan on using this to track your driving for insurance purposes I think you’re making a foolish decision. Who the hell wants their insurance agent riding around shotgun with them all the time!
  • Sep 14, 2021

    By Greg Prince
    Roadside module is good. Travel needs some help, I seriously need to input a 16 digit number to get the better rates. And there's no way to copy it from within the app?
  • Good but needs some improvements Nov 8, 2020

    By jacqcc2020
    I like having the drive app to help save money but there’s been a few occasions that I get dinged hard for mobile distraction when I’m not using my phone at all. A few times if because my music connected. Once was from a hands free call (learned from that to never take any calls) and then I got a 67 because I parked in my garage and then answered my phone (after I parked). Also I’ve been knocked to the low 80s before but all my scores are at the top level and no events listed, so if it is going to knock any points I think it should be able to show you why. Overall it’s a good concept and works best on highways. Fatigue is temperamental also but does not take off enough to fuss over. AAA is good so far. I do think the app could be a little more user friendly so you don’t have to log in multiple times or online rather than the app to view your documents, but just some personal statements I feel towards it that should be worked on to enhance that app a bit.
  • I love this app! (Mostly) Nov 5, 2020

    By CreativeGenius
    I used this app for the first time today to place a road side assistance call. I’ve used it in the past for triptiks and random information and it’s just fine. 2 issues with the roadside assistance. It doesn’t FORCE you to clarify your location, so the tow truck was sent a few blocks away from me. Before the truck came I noticed the address discrepancy and called customer service via the app and corrected the mistake. Second, in the “where do you wish to be towed” it gives the option of using your contacts, but not SEARCHING your contacts. They’re also not in alphabetical order. :-/ I have over 1400 contacts. Had to look up the shop by opening address book, searching and copying it by hand. I’m sure these issues are easily correctable if AAA was aware of them. Ya can’t test everything in beta. :)
  • Improving but still some issues Jun 29, 2021

    By Mark Verizon customer
    The app and content are improving, especially with the addition of tour books. I cannot get the app Feedback to work on my iPhone with latest iOS. The Feedback takes one to a browser window, but then at the window I cannot get the button or whatever the icon is to work. I tried Safari and Chrome browser apps. Here’s what I wanted to give feedback on - the tour book for Puerto Rico seems to have a lot of sightseeing content missing for the city of San Juan. Like it seems to only be a page and things like Old San Juan are not listed. And I don’t seem to see a summery list of Gem attractions for the Caribbean tour book so one can easily see all the Gem attractions for place like Puerto Rico. And while I like the tour book format, I’d still like for tour book data to be made available in a map based search view, so I can search for a place or area and see all the tour book sights for a place like San Juan Puerto Rico. What I seemed to find was a search that gave me lots of Activities, which is great. But I’d also like On the map view, I can filter by Gas, Auto Repair, Dining, Shopping, AAA office locations, but not by tour book sights. And the map view is called “Near Me” and under “Discounts and Rewards.” There should be a “Map Views” under “Travel.” I’m in the Mid-Atlantic club area.
  • This App gives me a feeling of security! May 25, 2021

    By Sfritz17327
    I’m a first time user of the AAA app. Last Friday while on the interstate our truck overheated and so did the transmission, blowing fluid out of the dipstick tube, so I called AAA for assistance. While on the phone they walked me through installation of the app. While I was on the phone the truck cooled down and my husband was able to put transmission fluid back in the truck. I was able to cancel my call for assistance easily using this app. Yesterday I went out to go to work and my car cranked but would not turn over. Today I used the app to schedule my car to be towed to our mechanic. They kept in touch with me through the whole process with text messages and a map on the app that showed me where the tow truck was at at all times and it’s ETA. These are wonderful features! I keep thinking about what if I was alone and stranded on a dark road? I would know that help was on its way because the app also has the ability to locate me, and if I’m remembering correctly it asked if I’m in a safe location and gives me an option to call 911. SECURITY :-)
  • Sep 8, 2021

    By Nathan W.
    The app used to work with ease, still does for the most part. I needed a tow to my house, it even has my house as a recommended location, yet it won't let me choose it as a destination, it will only allow me to choose a service location. I fix my own vehicles when I can. 37615
  • Sep 13, 2021

    By Ashley Dell
    User friendly, my favorite feature is nearby gas. Tells you distance for travel and price! Roadside requests are easy and the drivers are fast and communicate quickly! Love AAA and the app!!
  • When it doesn’t freeze up Jun 5, 2019

    By PNWAL
    I downloaded this app so we could plan a cross-country trip with stops approximately every 10 hours. I have not found another app which allows this except for this AAA app. I find this feature extremely important for our trip the only issue I have is their application likes to freeze. I don’t use this for my insurance discounts. I think you’re a complete fool if you let your insurance company track your driving habits because things happen on the road which you might have to speed up or slow down abruptly. I can’t imagine getting dinged on my insurance because the application thinks I am speeding or swerving or driving reckless. Farmers insurance wanted to track my driving and I also thought this was a ridiculous notion. Why does everybody think it’s a good idea to have a watchful eye over your driving habits. Dumb dumb dumb idea. I’m just saying, if you plan on using this to track your driving for insurance purposes I think you’re making a foolish decision. Who the hell wants their insurance agent riding around shotgun with them all the time!
  • Sep 14, 2021

    By Greg Prince
    Roadside module is good. Travel needs some help, I seriously need to input a 16 digit number to get the better rates. And there's no way to copy it from within the app?
  • Good but needs some improvements Nov 8, 2020

    By jacqcc2020
    I like having the drive app to help save money but there’s been a few occasions that I get dinged hard for mobile distraction when I’m not using my phone at all. A few times if because my music connected. Once was from a hands free call (learned from that to never take any calls) and then I got a 67 because I parked in my garage and then answered my phone (after I parked). Also I’ve been knocked to the low 80s before but all my scores are at the top level and no events listed, so if it is going to knock any points I think it should be able to show you why. Overall it’s a good concept and works best on highways. Fatigue is temperamental also but does not take off enough to fuss over. AAA is good so far. I do think the app could be a little more user friendly so you don’t have to log in multiple times or online rather than the app to view your documents, but just some personal statements I feel towards it that should be worked on to enhance that app a bit.
  • I love this app! (Mostly) Nov 5, 2020

    By CreativeGenius
    I used this app for the first time today to place a road side assistance call. I’ve used it in the past for triptiks and random information and it’s just fine. 2 issues with the roadside assistance. It doesn’t FORCE you to clarify your location, so the tow truck was sent a few blocks away from me. Before the truck came I noticed the address discrepancy and called customer service via the app and corrected the mistake. Second, in the “where do you wish to be towed” it gives the option of using your contacts, but not SEARCHING your contacts. They’re also not in alphabetical order. :-/ I have over 1400 contacts. Had to look up the shop by opening address book, searching and copying it by hand. I’m sure these issues are easily correctable if AAA was aware of them. Ya can’t test everything in beta. :)
  • Differences between phones Dec 14, 2017

    By 68isGreat
    My husband & I use the AAA Drive app because the higher our score the bigger discount we get on our car insurance premium. However, it seems that my iPhone5S records a lower score for the same trip in the same car at the same time than my husband’s iPhone5S. The phones were right next to each other in the same position. On one trip, my phone started recording 2 minutes later than his phone. In addition, it does not seem right that I always get “dinged” on “steady driving” when I drive in Madison, even when my Prius ‘score’ is high regarding acceleration, stopping, cruising. Starting & stopping is what city driving is. It is necessary to stop for stop signs/lights & to start again when it’s my turn or the light changes. I’d like to know what the algorithm is to calculate the composite score. Is it multiplied by the number of miles? So longer trips = more steady driving weighs more than the shorter trips with lower steady driving scores?
  • Sep 7, 2021

    By Roberto Contreras
    Great app. Straight forward. I've used it multiple times. A must have, with new or old cars
  • img Community

    this app is BEYOND HORRIBLE!! Sep 15, 2021

    By Mary Fullerton
    Unable to differentiate betw riding bike or driving. Deducts tons for using phone, even if you are out of car, walk 5 minutes, still has u driving. When u say YES, seeing teensy mapw/time/distance, ur forever locked w/ score even if u prove NOT DRIVING/photos while on hike on a trail, biking app-shows biking, etc. Effort 2 turn the app off/back on when ONLY driving is unfathomable!Drive after 10pm-max-82, over 12 min, dinged for FATIGUE! CRAZY. NO ONE ANYWHERE can remove data once u click YES!
  • img Community

    Can I get a refund???? Mar 29, 2021

    By Michael Zeman
    Like most, trying to create or log in on the app, very difficult. It states the info your putting in is wrong. COME ON! Someone is wrong. Save yourself the time and just send in for the pamphlets, call the number on the card. This is my 1st day with the membership....... gonna be a long year!
  • Sep 3, 2021

    By Craig McMaster
    Recent updates should have probably taken into consideration a lot more that the app is most likely going to be used roadside by someone under stress. I'm very glad I always check apps at home to get used to them as soon as possible. It will be frustrating for people don't do that. And who else actually does? It's way too cluttered to learn at roadside.
  • Sep 4, 2021

    By Eric Nelson
    I downloaded the app and am unable to open with my account information. I press "Sign-in", I briefly see my membership card (for a second or two), and then the app sends me back to the Sign-in page again. It's very frustrating as I've tried to sign-in numerous times without luck - definitely cannot recommend this app at this time.
  • Sep 13, 2021

    By doge executive
    Just a few days ago tried to request roadside assistance through the app, now everytime I get a invalid membership error, I've spoken to customer support who tell me it's an app issue not account issue. I've tried everything I can to fix it. As it stands app is still broken for its main feature.
  • Great idea, poorly executed Jan 24, 2019

    By tyo1970
    The AAA Drive part of the app is a great idea. I like to save money on my insurance. The AAA Drive part of the app is poorly executed though. Metrics for distracted driving does not make sense. How does one earn a score of 100? The phone is face down in the center console of the car, the phone has do not disturb turned on, the radio is off... and I score a 91 out of 100? Not cool. Smooth driving is mostly dependent on how you have your phone secured. If it is hanging and swings about, expect a low score. I find flat works best, but it’s not perfect. I scored a 60 in a parking lot and I was going slow and not accelerating or stopping hard. The map showed that I was accelerating hard and slamming on the brake. Really? Phone was in my jacket pocket. The funny thing was that distraction metric was 99 on that test drive. I received a phone call in a parking lot. I answered and pulled into a parking spot. I got dinged hard for that handsfree call while parked. Might I make a suggestion to the dev team and just use the do not disturb as an over riding metric. Also, have an OBDII BT option to get the correct metrics from the car’s system. This app doesn’t have a way to detect if one fully stops at a stop sign either. Create a way to note on the map where it shows sudden braking why that happened.
  • Stalk much? Dec 25, 2017

    By jaxnole04
    The app uses location services to, among other things, tell you you’re driving by another Hampton Inn or Pearls Vision and you can get a discount there through AAA. It’s great if you’re driving around looking to randomly get hotel rooms or prescription glasses. So, then just turn location services to “Only while using the app” and problem solved, right??? Well, I’ve never seen an app so determined to track my every move every day. Every time I open the app I get this message that says I should turn on location services on to use the app, with a link to the phone settings saying to turn location services to always. Open the app, try to find a repair facility and get directions? Here’s your admonishment that the app won’t work unless you set location services to always. Wanna turn the notification off? Sorry, you can only ask to be reminded again later or go to settings. It’s annoying and really shows how desperate they are to gather sell data points on their membership. It’s unnecessary, I can use the app just fine with location services enabled while using the app only. I’m reconsidering deleting the app, which is the opposite of what they want. Im pretty sure using their services and discounts is a bigger revenue generator than membership dues
  • Sep 4, 2021

    By Erica Ford
    Unreliable and withholding of information. Tried to tell me I needed to pay an extra $50 for a 4 mile tow. So $100 for a FOUR MILE TOW. Then never shows up and I have to get someone else to come help me and get a call 7 hours later in the middle of the night saying my tow truck is almost there. Hell nah. Don't use AAA. Save your $50 and call a real tow truck to actually get you where you need to go instead of stranding you with some shady mechanic you don't know.
  • Hmmm Dec 4, 2019

    By Jbelanger80
    This review is only for the AAAdrive portion. I don’t understand how this app really knows what’s going on in every situation. I have been getting perfect scores on almost everything except for the fatigue and time of day portions. I love how I get dinged for fatigue for driving a 15 minute drive to work and for time of day. People should not be in trouble for driving at 1030pm when just getting done with work or going to work. Everyone has different sleeping times of the day and should not be judged and get a reduced score for working the late night shifts. Just because one person might be tired to drive doesn’t mean everyone else is. Same goes for fatigue. I don’t see why I would have 3 out of 5 bars for a score for driving 15 min. I could see driving a long period of time but seriously if you can’t drive 15 min and get marked down for that maybe one should t be driving the . This app is totally unreliable and unrealistic. As soon as my premium is done I will be going to a different company. Never connects to the internet. Always says offline check internet connection. Don’t understand why this is the only app that has this issues when every other app I have works just fine. So stop telling me to check my internet connection and fix this stupid app
  • Sep 3, 2021

    By Eagle Eye
    The app doesn't work to renew the membership. I tried for 2 days and couldn't make the payment on the app that doesn't work. Olso I called the costumer service and tried to explain the problem and they hang up the phone. Great company for having this service....one star only from me. Olso the Aaa when I requested tow for 35 miles I lost the 200 miles that I had on RV PREMIER membership. So no matter how far you tow the car we the costumers loose ....Great policy Aaa ...
  • img Community

    this app is BEYOND HORRIBLE!! Sep 15, 2021

    By Mary Fullerton
    Unable to differentiate betw riding bike or driving. Deducts tons for using phone, even if you are out of car, walk 5 minutes, still has u driving. When u say YES, seeing teensy mapw/time/distance, ur forever locked w/ score even if u prove NOT DRIVING/photos while on hike on a trail, biking app-shows biking, etc. Effort 2 turn the app off/back on when ONLY driving is unfathomable!Drive after 10pm-max-82, over 12 min, dinged for FATIGUE! CRAZY. NO ONE ANYWHERE can remove data once u click YES!
  • img Community

    Can I get a refund???? Mar 29, 2021

    By Michael Zeman
    Like most, trying to create or log in on the app, very difficult. It states the info your putting in is wrong. COME ON! Someone is wrong. Save yourself the time and just send in for the pamphlets, call the number on the card. This is my 1st day with the membership....... gonna be a long year!

No reviews available

  • This App gives me a feeling of security! May 25, 2021

    By Sfritz17327
    I’m a first time user of the AAA app. Last Friday while on the interstate our truck overheated and so did the transmission, blowing fluid out of the dipstick tube, so I called AAA for assistance. While on the phone they walked me through installation of the app. While I was on the phone the truck cooled down and my husband was able to put transmission fluid back in the truck. I was able to cancel my call for assistance easily using this app. Yesterday I went out to go to work and my car cranked but would not turn over. Today I used the app to schedule my car to be towed to our mechanic. They kept in touch with me through the whole process with text messages and a map on the app that showed me where the tow truck was at at all times and it’s ETA. These are wonderful features! I keep thinking about what if I was alone and stranded on a dark road? I would know that help was on its way because the app also has the ability to locate me, and if I’m remembering correctly it asked if I’m in a safe location and gives me an option to call 911. SECURITY :-)
  • Sep 13, 2021

    By Ashley Dell
    User friendly, my favorite feature is nearby gas. Tells you distance for travel and price! Roadside requests are easy and the drivers are fast and communicate quickly! Love AAA and the app!!
  • I love this app! (Mostly) Nov 5, 2020

    By CreativeGenius
    I used this app for the first time today to place a road side assistance call. I’ve used it in the past for triptiks and random information and it’s just fine. 2 issues with the roadside assistance. It doesn’t FORCE you to clarify your location, so the tow truck was sent a few blocks away from me. Before the truck came I noticed the address discrepancy and called customer service via the app and corrected the mistake. Second, in the “where do you wish to be towed” it gives the option of using your contacts, but not SEARCHING your contacts. They’re also not in alphabetical order. :-/ I have over 1400 contacts. Had to look up the shop by opening address book, searching and copying it by hand. I’m sure these issues are easily correctable if AAA was aware of them. Ya can’t test everything in beta. :)
  • Sep 7, 2021

    By Roberto Contreras
    Great app. Straight forward. I've used it multiple times. A must have, with new or old cars
  • Our driver was exceptionally patient with us May 16, 2020

    By Garoozis1981
    Best customer service during a pandemic. Boy... if I say when it rains, it pours... that saying really means it. “When it rains, it pours!” Not only did my car need a tow from inside my enclosed community garage... the darn garage door didn’t want to open anymore. Needless to say, the driver & my vehicle in tow, was stuck inside the garage. This poor driver waited patiently while he waited for me to obtain the garage door release key from a locked room on the other end of the building, then obtain a large A-frame ladder from a separate room down the hall, then return with both items in hand to open the large heavy garage door with my spouse. Finally he was able to get out of the garage and take my vehicle literally down the same block to the repair shop. What an adventure. Thank you for all your help!!

No reviews available

  • Improving but still some issues Jun 29, 2021

    By Mark Verizon customer
    The app and content are improving, especially with the addition of tour books. I cannot get the app Feedback to work on my iPhone with latest iOS. The Feedback takes one to a browser window, but then at the window I cannot get the button or whatever the icon is to work. I tried Safari and Chrome browser apps. Here’s what I wanted to give feedback on - the tour book for Puerto Rico seems to have a lot of sightseeing content missing for the city of San Juan. Like it seems to only be a page and things like Old San Juan are not listed. And I don’t seem to see a summery list of Gem attractions for the Caribbean tour book so one can easily see all the Gem attractions for place like Puerto Rico. And while I like the tour book format, I’d still like for tour book data to be made available in a map based search view, so I can search for a place or area and see all the tour book sights for a place like San Juan Puerto Rico. What I seemed to find was a search that gave me lots of Activities, which is great. But I’d also like On the map view, I can filter by Gas, Auto Repair, Dining, Shopping, AAA office locations, but not by tour book sights. And the map view is called “Near Me” and under “Discounts and Rewards.” There should be a “Map Views” under “Travel.” I’m in the Mid-Atlantic club area.
  • Sep 8, 2021

    By Nathan W.
    The app used to work with ease, still does for the most part. I needed a tow to my house, it even has my house as a recommended location, yet it won't let me choose it as a destination, it will only allow me to choose a service location. I fix my own vehicles when I can. 37615
  • When it doesn’t freeze up Jun 5, 2019

    By PNWAL
    I downloaded this app so we could plan a cross-country trip with stops approximately every 10 hours. I have not found another app which allows this except for this AAA app. I find this feature extremely important for our trip the only issue I have is their application likes to freeze. I don’t use this for my insurance discounts. I think you’re a complete fool if you let your insurance company track your driving habits because things happen on the road which you might have to speed up or slow down abruptly. I can’t imagine getting dinged on my insurance because the application thinks I am speeding or swerving or driving reckless. Farmers insurance wanted to track my driving and I also thought this was a ridiculous notion. Why does everybody think it’s a good idea to have a watchful eye over your driving habits. Dumb dumb dumb idea. I’m just saying, if you plan on using this to track your driving for insurance purposes I think you’re making a foolish decision. Who the hell wants their insurance agent riding around shotgun with them all the time!
  • Sep 14, 2021

    By Greg Prince
    Roadside module is good. Travel needs some help, I seriously need to input a 16 digit number to get the better rates. And there's no way to copy it from within the app?
  • Good but needs some improvements Nov 8, 2020

    By jacqcc2020
    I like having the drive app to help save money but there’s been a few occasions that I get dinged hard for mobile distraction when I’m not using my phone at all. A few times if because my music connected. Once was from a hands free call (learned from that to never take any calls) and then I got a 67 because I parked in my garage and then answered my phone (after I parked). Also I’ve been knocked to the low 80s before but all my scores are at the top level and no events listed, so if it is going to knock any points I think it should be able to show you why. Overall it’s a good concept and works best on highways. Fatigue is temperamental also but does not take off enough to fuss over. AAA is good so far. I do think the app could be a little more user friendly so you don’t have to log in multiple times or online rather than the app to view your documents, but just some personal statements I feel towards it that should be worked on to enhance that app a bit.
  • Differences between phones Dec 14, 2017

    By 68isGreat
    My husband & I use the AAA Drive app because the higher our score the bigger discount we get on our car insurance premium. However, it seems that my iPhone5S records a lower score for the same trip in the same car at the same time than my husband’s iPhone5S. The phones were right next to each other in the same position. On one trip, my phone started recording 2 minutes later than his phone. In addition, it does not seem right that I always get “dinged” on “steady driving” when I drive in Madison, even when my Prius ‘score’ is high regarding acceleration, stopping, cruising. Starting & stopping is what city driving is. It is necessary to stop for stop signs/lights & to start again when it’s my turn or the light changes. I’d like to know what the algorithm is to calculate the composite score. Is it multiplied by the number of miles? So longer trips = more steady driving weighs more than the shorter trips with lower steady driving scores?
  • Sep 3, 2021

    By Craig McMaster
    Recent updates should have probably taken into consideration a lot more that the app is most likely going to be used roadside by someone under stress. I'm very glad I always check apps at home to get used to them as soon as possible. It will be frustrating for people don't do that. And who else actually does? It's way too cluttered to learn at roadside.
  • Terrible for insurance Sep 25, 2020

    By KM31219
    I have had this app and used it to report an accident I had at midnight. Not only did I have problems getting into the app - no matter how many times I entered it, it would not remember my password. Then, it took ages for me to get proof of insurance to come up. The app seems to be mostly for the roadside assistance and keeps defaulting back to that instead of the insurance part. I had to click on and wait for the documents repeatedly to no avail- which is not what an officer is wanting to hear. So much for having them at my fingertips - I now print out a hard copy for my glovebox. This is app asks you to file the claim online (through the app) but took literally DAYS for anyone to call me about the claim to tell me what needed to be done. They told me that I should’ve called instead of filing on the app because the app way take longer?! No idea how well this works for roadside assistance but I definitely wouldn’t get it for the insurance. Not to mention that the insurance has terrible customer service so don’t waste your money. I spent more time following up than my adjuster did working my case.
  • Results are ridiculous. May 25, 2021

    By Simple Solutions.
    If I get to a traffic light and the light turns green, I am dinged because I use my accelerator to pull away from the light. If I drive along a road and see an accident in the middle of the road and ease around it, I get dinged for not being alert and adjusting my speed and drive direction irresponsibly. We have a mile long dead straight road near us along side corn fields. It has a 40 mph speed limit. If I drive behind a cop car at 48 mph I get dinged. I readily admit that this road is dangerous at night due to dear crossings. Then too everyone sticks to 40 mph when they see the cop at the top of the hill trying to make up their revenue shortfall for the month. My car has safety features that automatically shuts off all iPhone technology except for hands free telephone calls. And yes, you guessed it, I get dinged for using my phone for texting or answering emails, something that is near impossible to do, but AAADrive dings me for doing this even if I never do it. Bottom line, this is a very immature app that needs lots of work to record valid and sensible results.
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    this app is BEYOND HORRIBLE!! Sep 15, 2021

    By Mary Fullerton
    Unable to differentiate betw riding bike or driving. Deducts tons for using phone, even if you are out of car, walk 5 minutes, still has u driving. When u say YES, seeing teensy mapw/time/distance, ur forever locked w/ score even if u prove NOT DRIVING/photos while on hike on a trail, biking app-shows biking, etc. Effort 2 turn the app off/back on when ONLY driving is unfathomable!Drive after 10pm-max-82, over 12 min, dinged for FATIGUE! CRAZY. NO ONE ANYWHERE can remove data once u click YES!
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    Can I get a refund???? Mar 29, 2021

    By Michael Zeman
    Like most, trying to create or log in on the app, very difficult. It states the info your putting in is wrong. COME ON! Someone is wrong. Save yourself the time and just send in for the pamphlets, call the number on the card. This is my 1st day with the membership....... gonna be a long year!
  • Sep 4, 2021

    By Eric Nelson
    I downloaded the app and am unable to open with my account information. I press "Sign-in", I briefly see my membership card (for a second or two), and then the app sends me back to the Sign-in page again. It's very frustrating as I've tried to sign-in numerous times without luck - definitely cannot recommend this app at this time.
  • Sep 13, 2021

    By doge executive
    Just a few days ago tried to request roadside assistance through the app, now everytime I get a invalid membership error, I've spoken to customer support who tell me it's an app issue not account issue. I've tried everything I can to fix it. As it stands app is still broken for its main feature.
  • Great idea, poorly executed Jan 24, 2019

    By tyo1970
    The AAA Drive part of the app is a great idea. I like to save money on my insurance. The AAA Drive part of the app is poorly executed though. Metrics for distracted driving does not make sense. How does one earn a score of 100? The phone is face down in the center console of the car, the phone has do not disturb turned on, the radio is off... and I score a 91 out of 100? Not cool. Smooth driving is mostly dependent on how you have your phone secured. If it is hanging and swings about, expect a low score. I find flat works best, but it’s not perfect. I scored a 60 in a parking lot and I was going slow and not accelerating or stopping hard. The map showed that I was accelerating hard and slamming on the brake. Really? Phone was in my jacket pocket. The funny thing was that distraction metric was 99 on that test drive. I received a phone call in a parking lot. I answered and pulled into a parking spot. I got dinged hard for that handsfree call while parked. Might I make a suggestion to the dev team and just use the do not disturb as an over riding metric. Also, have an OBDII BT option to get the correct metrics from the car’s system. This app doesn’t have a way to detect if one fully stops at a stop sign either. Create a way to note on the map where it shows sudden braking why that happened.
  • Stalk much? Dec 25, 2017

    By jaxnole04
    The app uses location services to, among other things, tell you you’re driving by another Hampton Inn or Pearls Vision and you can get a discount there through AAA. It’s great if you’re driving around looking to randomly get hotel rooms or prescription glasses. So, then just turn location services to “Only while using the app” and problem solved, right??? Well, I’ve never seen an app so determined to track my every move every day. Every time I open the app I get this message that says I should turn on location services on to use the app, with a link to the phone settings saying to turn location services to always. Open the app, try to find a repair facility and get directions? Here’s your admonishment that the app won’t work unless you set location services to always. Wanna turn the notification off? Sorry, you can only ask to be reminded again later or go to settings. It’s annoying and really shows how desperate they are to gather sell data points on their membership. It’s unnecessary, I can use the app just fine with location services enabled while using the app only. I’m reconsidering deleting the app, which is the opposite of what they want. Im pretty sure using their services and discounts is a bigger revenue generator than membership dues
  • Sep 4, 2021

    By Erica Ford
    Unreliable and withholding of information. Tried to tell me I needed to pay an extra $50 for a 4 mile tow. So $100 for a FOUR MILE TOW. Then never shows up and I have to get someone else to come help me and get a call 7 hours later in the middle of the night saying my tow truck is almost there. Hell nah. Don't use AAA. Save your $50 and call a real tow truck to actually get you where you need to go instead of stranding you with some shady mechanic you don't know.
  • Hmmm Dec 4, 2019

    By Jbelanger80
    This review is only for the AAAdrive portion. I don’t understand how this app really knows what’s going on in every situation. I have been getting perfect scores on almost everything except for the fatigue and time of day portions. I love how I get dinged for fatigue for driving a 15 minute drive to work and for time of day. People should not be in trouble for driving at 1030pm when just getting done with work or going to work. Everyone has different sleeping times of the day and should not be judged and get a reduced score for working the late night shifts. Just because one person might be tired to drive doesn’t mean everyone else is. Same goes for fatigue. I don’t see why I would have 3 out of 5 bars for a score for driving 15 min. I could see driving a long period of time but seriously if you can’t drive 15 min and get marked down for that maybe one should t be driving the . This app is totally unreliable and unrealistic. As soon as my premium is done I will be going to a different company. Never connects to the internet. Always says offline check internet connection. Don’t understand why this is the only app that has this issues when every other app I have works just fine. So stop telling me to check my internet connection and fix this stupid app
  • Sep 3, 2021

    By Eagle Eye
    The app doesn't work to renew the membership. I tried for 2 days and couldn't make the payment on the app that doesn't work. Olso I called the costumer service and tried to explain the problem and they hang up the phone. Great company for having this service....one star only from me. Olso the Aaa when I requested tow for 35 miles I lost the 200 miles that I had on RV PREMIER membership. So no matter how far you tow the car we the costumers loose ....Great policy Aaa ...
  • Hardly works; useful features aren't there; useless features abound May 28, 2018

    By Lucky.Mojo
    When I open the app, it's very good at wanting me to enable Location Services (no thank you, but of course there's no Dismiss, just Remind Me Later). When I'm actually in the app, it lists my name and my account number but says Membership Expired with a link to renew my subscription. When I follow the link, I have to enter my email address and password, although I'm already logged into the app. (And BTW, Touch ID would be a nice feature, but it's nowhere to be found.) When I signed in, the screen flashed about 20 times before talking me to a page that advised me that I'm on Auto Pay and I currently have no payments due; my subscription actually renewed five months ago. So why does the app think I'm excited? Who knows? Where do you see the details of your plan? Under Membership? Nope. Who knows? Do you know how many miles your plan covers? If not, you probably won't find out in the app. There are many features in the app, like Insurance, Add a Driver, etc. But since I don't use those, I can't comment on them. Honestly, I went to try them just now, but when I tapped the menu, the app crashed and closed. So there ya go. One star rating, because 0 doesn't seem to be an option.

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