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AAA Mobile

AAA Mobile

American Automobile Association, Inc.

AAA Mobile provides on-the-go access to the services you know and trust.

3.8 Ratings 83K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • img Community

    Can I get a refund???? Mar 29, 2021

    By Michael Zeman
    Like most, trying to create or log in on the app, very difficult. It states the info your putting in is wrong. COME ON! Someone is wrong. Save yourself the time and just send in for the pamphlets, call the number on the card. This is my 1st day with the membership....... gonna be a long year!
  • Please fix it AAA May 6, 2019

    By MugatPinas
    Original review(May 5, 2019): I have been trying to open this app so I can share it to my son (New Driver)to teach him how to access it aside from calling in case he needs help from AAA. I had used it twice before without any problem, it knows my location right away and response was quick but lately it keeps on searching a network then it will crash then it will bring me to a link to take an on-line survey. It has been more than a week that it is doing it. Come on, please fix it. UPDATE(May 6, 2019): I can log in now after what the developer suggested me to do,- uninstall the AAA app then reinstall it. I have to do the same thing on all my AAA app in my other phone and tablet. I salute the developer, though, for replying to me right away. And for that, I will update my one star rating for them to four stars. 👍🏼
  • May 6, 2021

    By Petrina Simmons
    Update, I called & was assured this week all would be as it should. TY So far my experience is everything is working app wise but not recording my journey. Says its monitoring on the push notification only the app itself it says start recording and there is nothing to press. It should start automatically but Error message continues to flash unable to record journey. Phone seemed to be compatible as far as an android is concerned and Associate applied all the permissions. Am I missing something?
  • Apr 29, 2021

    By Todd A. Golden
    Excellent Application for the folks that use AAA Auto insurance and or services. I love it, so easy to use and everything is good for me.
  • May 9, 2021

    By James Mell0
    When I get a tow, that's what I want. Not a lecture from a frustrated driver because the app sends my request to the wrong driver. Will try my best to never need that service.
  • When it doesn’t freeze up Jun 5, 2019

    By PNWAL
    I downloaded this app so we could plan a cross-country trip with stops approximately every 10 hours. I have not found another app which allows this except for this AAA app. I find this feature extremely important for our trip the only issue I have is their application likes to freeze. I don’t use this for my insurance discounts. I think you’re a complete fool if you let your insurance company track your driving habits because things happen on the road which you might have to speed up or slow down abruptly. I can’t imagine getting dinged on my insurance because the application thinks I am speeding or swerving or driving reckless. Farmers insurance wanted to track my driving and I also thought this was a ridiculous notion. Why does everybody think it’s a good idea to have a watchful eye over your driving habits. Dumb dumb dumb idea. I’m just saying, if you plan on using this to track your driving for insurance purposes I think you’re making a foolish decision. Who the hell wants their insurance agent riding around shotgun with them all the time!
  • Apr 16, 2021

    By Syed Rahman
    It's a good app. It helps maintain good driving habits. But in many cases it measures wrongly. One of them is once I driving and my son was sitting next to me playing on the phone. It recorded as distracted driving. It always reduces numbers because I wasn't driving smooth. I am a very careful driver. Same trip with other app is perfect.
  • Apr 5, 2021

    By Cristian G
    I used to have the same issues described by other users (double login, slow response, wonky UI, etc.). However, the latest changes made to the app and UI have been great! I'm able to easily log in, the "Remember Me" checkbox actually works, everything is more neatly laid out and the UI is easily navigated as a result, and the app feels more responsive overall. Good job! Only negative so far is the "Scan" feature for credit cards doesn't seem to actually scan for me, but that may be my fault.
  • May 6, 2021

    By Michelle Monroe
    Easy to use and you can see how far the tow truck is when you have to get assistance with car issues.
  • Good but needs some improvements Nov 8, 2020

    By jacqcc2020
    I like having the drive app to help save money but there’s been a few occasions that I get dinged hard for mobile distraction when I’m not using my phone at all. A few times if because my music connected. Once was from a hands free call (learned from that to never take any calls) and then I got a 67 because I parked in my garage and then answered my phone (after I parked). Also I’ve been knocked to the low 80s before but all my scores are at the top level and no events listed, so if it is going to knock any points I think it should be able to show you why. Overall it’s a good concept and works best on highways. Fatigue is temperamental also but does not take off enough to fuss over. AAA is good so far. I do think the app could be a little more user friendly so you don’t have to log in multiple times or online rather than the app to view your documents, but just some personal statements I feel towards it that should be worked on to enhance that app a bit.
  • Please fix it AAA May 6, 2019

    By MugatPinas
    Original review(May 5, 2019): I have been trying to open this app so I can share it to my son (New Driver)to teach him how to access it aside from calling in case he needs help from AAA. I had used it twice before without any problem, it knows my location right away and response was quick but lately it keeps on searching a network then it will crash then it will bring me to a link to take an on-line survey. It has been more than a week that it is doing it. Come on, please fix it. UPDATE(May 6, 2019): I can log in now after what the developer suggested me to do,- uninstall the AAA app then reinstall it. I have to do the same thing on all my AAA app in my other phone and tablet. I salute the developer, though, for replying to me right away. And for that, I will update my one star rating for them to four stars. 👍🏼
  • May 6, 2021

    By Petrina Simmons
    Update, I called & was assured this week all would be as it should. TY So far my experience is everything is working app wise but not recording my journey. Says its monitoring on the push notification only the app itself it says start recording and there is nothing to press. It should start automatically but Error message continues to flash unable to record journey. Phone seemed to be compatible as far as an android is concerned and Associate applied all the permissions. Am I missing something?
  • Apr 29, 2021

    By Todd A. Golden
    Excellent Application for the folks that use AAA Auto insurance and or services. I love it, so easy to use and everything is good for me.
  • May 9, 2021

    By James Mell0
    When I get a tow, that's what I want. Not a lecture from a frustrated driver because the app sends my request to the wrong driver. Will try my best to never need that service.
  • When it doesn’t freeze up Jun 5, 2019

    By PNWAL
    I downloaded this app so we could plan a cross-country trip with stops approximately every 10 hours. I have not found another app which allows this except for this AAA app. I find this feature extremely important for our trip the only issue I have is their application likes to freeze. I don’t use this for my insurance discounts. I think you’re a complete fool if you let your insurance company track your driving habits because things happen on the road which you might have to speed up or slow down abruptly. I can’t imagine getting dinged on my insurance because the application thinks I am speeding or swerving or driving reckless. Farmers insurance wanted to track my driving and I also thought this was a ridiculous notion. Why does everybody think it’s a good idea to have a watchful eye over your driving habits. Dumb dumb dumb idea. I’m just saying, if you plan on using this to track your driving for insurance purposes I think you’re making a foolish decision. Who the hell wants their insurance agent riding around shotgun with them all the time!
  • Apr 16, 2021

    By Syed Rahman
    It's a good app. It helps maintain good driving habits. But in many cases it measures wrongly. One of them is once I driving and my son was sitting next to me playing on the phone. It recorded as distracted driving. It always reduces numbers because I wasn't driving smooth. I am a very careful driver. Same trip with other app is perfect.
  • Apr 5, 2021

    By Cristian G
    I used to have the same issues described by other users (double login, slow response, wonky UI, etc.). However, the latest changes made to the app and UI have been great! I'm able to easily log in, the "Remember Me" checkbox actually works, everything is more neatly laid out and the UI is easily navigated as a result, and the app feels more responsive overall. Good job! Only negative so far is the "Scan" feature for credit cards doesn't seem to actually scan for me, but that may be my fault.
  • May 6, 2021

    By Michelle Monroe
    Easy to use and you can see how far the tow truck is when you have to get assistance with car issues.
  • Good but needs some improvements Nov 8, 2020

    By jacqcc2020
    I like having the drive app to help save money but there’s been a few occasions that I get dinged hard for mobile distraction when I’m not using my phone at all. A few times if because my music connected. Once was from a hands free call (learned from that to never take any calls) and then I got a 67 because I parked in my garage and then answered my phone (after I parked). Also I’ve been knocked to the low 80s before but all my scores are at the top level and no events listed, so if it is going to knock any points I think it should be able to show you why. Overall it’s a good concept and works best on highways. Fatigue is temperamental also but does not take off enough to fuss over. AAA is good so far. I do think the app could be a little more user friendly so you don’t have to log in multiple times or online rather than the app to view your documents, but just some personal statements I feel towards it that should be worked on to enhance that app a bit.
  • Apr 5, 2021

    By Ron Chavez
    The app comes in handy and very useful, I have one major objection the option of "Your Vehicle" is a great option to add your vehicles description, BUT it lacks the color "brown" option for vehicle colors. Seems kind of lame to exclude that color choice, what's the use of adding your vehicle for the emergency personnel to use to recognize your vehicle if you can't select the proper color description. Here it is April 5, 2021 still no change in vehicle color options.
  • img Community

    Can I get a refund???? Mar 29, 2021

    By Michael Zeman
    Like most, trying to create or log in on the app, very difficult. It states the info your putting in is wrong. COME ON! Someone is wrong. Save yourself the time and just send in for the pamphlets, call the number on the card. This is my 1st day with the membership....... gonna be a long year!
  • Stalk much? Dec 25, 2017

    By jaxnole04
    The app uses location services to, among other things, tell you you’re driving by another Hampton Inn or Pearls Vision and you can get a discount there through AAA. It’s great if you’re driving around looking to randomly get hotel rooms or prescription glasses. So, then just turn location services to “Only while using the app” and problem solved, right??? Well, I’ve never seen an app so determined to track my every move every day. Every time I open the app I get this message that says I should turn on location services on to use the app, with a link to the phone settings saying to turn location services to always. Open the app, try to find a repair facility and get directions? Here’s your admonishment that the app won’t work unless you set location services to always. Wanna turn the notification off? Sorry, you can only ask to be reminded again later or go to settings. It’s annoying and really shows how desperate they are to gather sell data points on their membership. It’s unnecessary, I can use the app just fine with location services enabled while using the app only. I’m reconsidering deleting the app, which is the opposite of what they want. Im pretty sure using their services and discounts is a bigger revenue generator than membership dues
  • Hmmm Dec 4, 2019

    By Jbelanger80
    This review is only for the AAAdrive portion. I don’t understand how this app really knows what’s going on in every situation. I have been getting perfect scores on almost everything except for the fatigue and time of day portions. I love how I get dinged for fatigue for driving a 15 minute drive to work and for time of day. People should not be in trouble for driving at 1030pm when just getting done with work or going to work. Everyone has different sleeping times of the day and should not be judged and get a reduced score for working the late night shifts. Just because one person might be tired to drive doesn’t mean everyone else is. Same goes for fatigue. I don’t see why I would have 3 out of 5 bars for a score for driving 15 min. I could see driving a long period of time but seriously if you can’t drive 15 min and get marked down for that maybe one should t be driving the . This app is totally unreliable and unrealistic. As soon as my premium is done I will be going to a different company. Never connects to the internet. Always says offline check internet connection. Don’t understand why this is the only app that has this issues when every other app I have works just fine. So stop telling me to check my internet connection and fix this stupid app
  • May 5, 2021

    By David Wendling
    This app is useless. It won't even let you pull up your policy documents. It should, there are options to do so, but the app is simply broken.
  • Hardly works; useful features aren't there; useless features abound May 28, 2018

    By Lucky.Mojo
    When I open the app, it's very good at wanting me to enable Location Services (no thank you, but of course there's no Dismiss, just Remind Me Later). When I'm actually in the app, it lists my name and my account number but says Membership Expired with a link to renew my subscription. When I follow the link, I have to enter my email address and password, although I'm already logged into the app. (And BTW, Touch ID would be a nice feature, but it's nowhere to be found.) When I signed in, the screen flashed about 20 times before talking me to a page that advised me that I'm on Auto Pay and I currently have no payments due; my subscription actually renewed five months ago. So why does the app think I'm excited? Who knows? Where do you see the details of your plan? Under Membership? Nope. Who knows? Do you know how many miles your plan covers? If not, you probably won't find out in the app. There are many features in the app, like Insurance, Add a Driver, etc. But since I don't use those, I can't comment on them. Honestly, I went to try them just now, but when I tapped the menu, the app crashed and closed. So there ya go. One star rating, because 0 doesn't seem to be an option.
  • Apr 22, 2021

    By David Gagnon
    Literally downloaded this app, put in my zip code and ... It told me to download a different app. Which wouldn't have been a problem if I wasn't already stuck on the side of the road in an area with a bad signal.
  • Apr 29, 2021

    By Kris Bryant
    This application is so waste of time. It makes you resign in to unlock your deals. In fact it was cheaper to go on ✈️ or 🏨 and get a better deal. A AAA flight was $188 and ✈️ i got was $108. Plus I can not even get into AAA because its closed or No weekend hours. AAA REALLY STINKS
  • Worst App Service EVER!!! Jan 21, 2019

    By D.Edwards76!
    If I could give no stars I would! I downloaded the app today because my truck stopped on the side of a an extremely busy street. I was told by the automatic messaging system “for faster service, download the app”. I downloaded the app at approximately 10 A.M. this morning. An hour later I called to check the status only to find out that my service request was mysteriously canceled. The customer service rep added my request back in but of course I fell further back. It’s now 3 P.M. and I am being told that they will be here at 3:40 P.M. My original time was 11:52. I expect better! Westland Car Care has continued to push the time back. I understand it’s bad weather but this is ridiculous! 6 hours in a car!!!!!!!! They told me 2 hours in the beginning; words cannot express my frustration. I work a great distance from home and I depend on AAA. I am going to recommend that no one uses this app to request service. It’s not dependable!!!!!!!! I have had AAA on and off for over 20 years and I have never encountered anything like this. Too bad my car wasn’t further down the street. The AAA provider in Ypsilanti is always fast. It’s past 3:40... no updates, no tow truck!
  • Apr 11, 2021

    By BubbleHouse
    Didn't update my membership renewal in the app. Makes me login a second time to go to membership info even though I'm already logged in. Tried selecting the option to contact them and the whole menu just freezes up every time and I have to x out. Hard to believe that AAA can't afford better app developers than this. I wouldn't rely on this app in an emergency. Better off just calling them like it's still 1984.
  • Terrible Customer Service Aug 12, 2018

    By HAK3141
    First, I was very concerned about allowing the app to know my location at all times. Fine, I understand I guess people can move their car if they are in a dangerous spot waiting for assistance. I login and enter in my data after waiting on their phone line for over 30 minutes, THOUGH THE CALL ONLY SAID THERE IS 10 MINUTES OF THE WAITING. So good job triple a, you made me down load the app. Second, the estimated arrival time of help and the request detail is beyond terribly calculated. The app suggested that a technician should arrive by 45 minutes. I sat and waited. It was past 48 minutes I got a call saying that the technicians should be on there way in about 45 more minutes. At least be honest about the estimated time of arrival. Just say it will take 1:30 minutes. This is what happens when monopoly takes place. The top companies will not try at all to satisfy their customers because they have a long history or they are the only go to car assistance service. I am truly disappointed in this app and the company. Who knows when the technicians will arrive now. That last 45 minutes could turn into another 45 minutes.
  • img Community

    Can I get a refund???? Mar 29, 2021

    By Michael Zeman
    Like most, trying to create or log in on the app, very difficult. It states the info your putting in is wrong. COME ON! Someone is wrong. Save yourself the time and just send in for the pamphlets, call the number on the card. This is my 1st day with the membership....... gonna be a long year!

No reviews available

  • Apr 29, 2021

    By Todd A. Golden
    Excellent Application for the folks that use AAA Auto insurance and or services. I love it, so easy to use and everything is good for me.
  • Apr 5, 2021

    By Cristian G
    I used to have the same issues described by other users (double login, slow response, wonky UI, etc.). However, the latest changes made to the app and UI have been great! I'm able to easily log in, the "Remember Me" checkbox actually works, everything is more neatly laid out and the UI is easily navigated as a result, and the app feels more responsive overall. Good job! Only negative so far is the "Scan" feature for credit cards doesn't seem to actually scan for me, but that may be my fault.
  • May 6, 2021

    By Michelle Monroe
    Easy to use and you can see how far the tow truck is when you have to get assistance with car issues.
  • I love this app! (Mostly) Nov 5, 2020

    By CreativeGenius
    I used this app for the first time today to place a road side assistance call. I’ve used it in the past for triptiks and random information and it’s just fine. 2 issues with the roadside assistance. It doesn’t FORCE you to clarify your location, so the tow truck was sent a few blocks away from me. Before the truck came I noticed the address discrepancy and called customer service via the app and corrected the mistake. Second, in the “where do you wish to be towed” it gives the option of using your contacts, but not SEARCHING your contacts. They’re also not in alphabetical order. :-/ I have over 1400 contacts. Had to look up the shop by opening address book, searching and copying it by hand. I’m sure these issues are easily correctable if AAA was aware of them. Ya can’t test everything in beta. :)
  • Our driver was exceptionally patient with us May 16, 2020

    By Garoozis1981
    Best customer service during a pandemic. Boy... if I say when it rains, it pours... that saying really means it. “When it rains, it pours!” Not only did my car need a tow from inside my enclosed community garage... the darn garage door didn’t want to open anymore. Needless to say, the driver & my vehicle in tow, was stuck inside the garage. This poor driver waited patiently while he waited for me to obtain the garage door release key from a locked room on the other end of the building, then obtain a large A-frame ladder from a separate room down the hall, then return with both items in hand to open the large heavy garage door with my spouse. Finally he was able to get out of the garage and take my vehicle literally down the same block to the repair shop. What an adventure. Thank you for all your help!!
  • May 4, 2021

    By Kevin Copeland
    Very easy to use. Easy to request service. Awesome app
  • Please fix it AAA May 6, 2019

    By MugatPinas
    Original review(May 5, 2019): I have been trying to open this app so I can share it to my son (New Driver)to teach him how to access it aside from calling in case he needs help from AAA. I had used it twice before without any problem, it knows my location right away and response was quick but lately it keeps on searching a network then it will crash then it will bring me to a link to take an on-line survey. It has been more than a week that it is doing it. Come on, please fix it. UPDATE(May 6, 2019): I can log in now after what the developer suggested me to do,- uninstall the AAA app then reinstall it. I have to do the same thing on all my AAA app in my other phone and tablet. I salute the developer, though, for replying to me right away. And for that, I will update my one star rating for them to four stars. 👍🏼
  • Apr 5, 2021

    By Ron Chavez
    The app comes in handy and very useful, I have one major objection the option of "Your Vehicle" is a great option to add your vehicles description, BUT it lacks the color "brown" option for vehicle colors. Seems kind of lame to exclude that color choice, what's the use of adding your vehicle for the emergency personnel to use to recognize your vehicle if you can't select the proper color description. Here it is April 5, 2021 still no change in vehicle color options.
  • A Plus Aug 29, 2019

    By MeatW
    I signed on with AAA knowing that eventually I would need some help and boy was I right. Two days after signing up I needed to have my car towed in AAA was there. The driver they sent to tow my car was very courteous and excellent service. The next time not even a week later my car stalled out and I called AAA once again. Not only had my car stalled out but on the way walking to the store I inadvertently locked my keys in my car. The roadside assistant That came out was very courteous as well and he treated you treated me very well. I signed on because a lot of my friends are with AAA and they’ve had some pretty good experiences I never expected my experience to be as good as it has and I will be with AAA for many years.
  • Mar 31, 2021

    By Cynthia Martinez
    I would have given this app 5 stars but I hate that I have to sign in AND put all my policy information in ever single time I need to pay my bill. Other than that, I love the app. I have never had any of the issues that so many others seem to be having. ***Zip is 93722***
  • May 6, 2021

    By Petrina Simmons
    Update, I called & was assured this week all would be as it should. TY So far my experience is everything is working app wise but not recording my journey. Says its monitoring on the push notification only the app itself it says start recording and there is nothing to press. It should start automatically but Error message continues to flash unable to record journey. Phone seemed to be compatible as far as an android is concerned and Associate applied all the permissions. Am I missing something?
  • May 9, 2021

    By James Mell0
    When I get a tow, that's what I want. Not a lecture from a frustrated driver because the app sends my request to the wrong driver. Will try my best to never need that service.
  • When it doesn’t freeze up Jun 5, 2019

    By PNWAL
    I downloaded this app so we could plan a cross-country trip with stops approximately every 10 hours. I have not found another app which allows this except for this AAA app. I find this feature extremely important for our trip the only issue I have is their application likes to freeze. I don’t use this for my insurance discounts. I think you’re a complete fool if you let your insurance company track your driving habits because things happen on the road which you might have to speed up or slow down abruptly. I can’t imagine getting dinged on my insurance because the application thinks I am speeding or swerving or driving reckless. Farmers insurance wanted to track my driving and I also thought this was a ridiculous notion. Why does everybody think it’s a good idea to have a watchful eye over your driving habits. Dumb dumb dumb idea. I’m just saying, if you plan on using this to track your driving for insurance purposes I think you’re making a foolish decision. Who the hell wants their insurance agent riding around shotgun with them all the time!
  • Apr 16, 2021

    By Syed Rahman
    It's a good app. It helps maintain good driving habits. But in many cases it measures wrongly. One of them is once I driving and my son was sitting next to me playing on the phone. It recorded as distracted driving. It always reduces numbers because I wasn't driving smooth. I am a very careful driver. Same trip with other app is perfect.
  • Good but needs some improvements Nov 8, 2020

    By jacqcc2020
    I like having the drive app to help save money but there’s been a few occasions that I get dinged hard for mobile distraction when I’m not using my phone at all. A few times if because my music connected. Once was from a hands free call (learned from that to never take any calls) and then I got a 67 because I parked in my garage and then answered my phone (after I parked). Also I’ve been knocked to the low 80s before but all my scores are at the top level and no events listed, so if it is going to knock any points I think it should be able to show you why. Overall it’s a good concept and works best on highways. Fatigue is temperamental also but does not take off enough to fuss over. AAA is good so far. I do think the app could be a little more user friendly so you don’t have to log in multiple times or online rather than the app to view your documents, but just some personal statements I feel towards it that should be worked on to enhance that app a bit.
  • Differences between phones Dec 14, 2017

    By 68isGreat
    My husband & I use the AAA Drive app because the higher our score the bigger discount we get on our car insurance premium. However, it seems that my iPhone5S records a lower score for the same trip in the same car at the same time than my husband’s iPhone5S. The phones were right next to each other in the same position. On one trip, my phone started recording 2 minutes later than his phone. In addition, it does not seem right that I always get “dinged” on “steady driving” when I drive in Madison, even when my Prius ‘score’ is high regarding acceleration, stopping, cruising. Starting & stopping is what city driving is. It is necessary to stop for stop signs/lights & to start again when it’s my turn or the light changes. I’d like to know what the algorithm is to calculate the composite score. Is it multiplied by the number of miles? So longer trips = more steady driving weighs more than the shorter trips with lower steady driving scores?
  • Apr 10, 2021

    By Mike Crane
    The only reason I really even want the app right now is so I can put my card on the app and it will not even allow me to sign in although obviously it verified my email and went through all that then why can't it go any farther. After I uninstalled and then downloaded again and signed in with my PO box zip code which is different than my address it worked okay.
  • App Works Well, But My Issue Is With AAA Drive Jan 3, 2020

    By TarantinoK1500
    The way this app grades your driving is ridiculous. I get dinged for “time of day” when I drive home from work at 4pm. It’ll say “Stay off your phone” and give me a 2/5 rating for mobile distraction when I haven’t even touched the phone. I don’t know if it’s accelerometer-based rather than noticing if your phone received a command, but I can only assume that the lovely Detroit roads are setting it off. If you drive for more than what seems like 20 minutes it dings you for “fatigue”. And don’t even get me started on the “Smooth Driving” category. It basically expects you to just run through all traffic lights and avoid stopping altogether. Works okay if you take the highway but it’s impossible to get good marks if you drive in the city. If I drive any smoother it’s because I’m going way below the limit and causing traffic and making everyone around me angry.
  • Terrible for insurance Sep 25, 2020

    By KM31219
    I have had this app and used it to report an accident I had at midnight. Not only did I have problems getting into the app - no matter how many times I entered it, it would not remember my password. Then, it took ages for me to get proof of insurance to come up. The app seems to be mostly for the roadside assistance and keeps defaulting back to that instead of the insurance part. I had to click on and wait for the documents repeatedly to no avail- which is not what an officer is wanting to hear. So much for having them at my fingertips - I now print out a hard copy for my glovebox. This is app asks you to file the claim online (through the app) but took literally DAYS for anyone to call me about the claim to tell me what needed to be done. They told me that I should’ve called instead of filing on the app because the app way take longer?! No idea how well this works for roadside assistance but I definitely wouldn’t get it for the insurance. Not to mention that the insurance has terrible customer service so don’t waste your money. I spent more time following up than my adjuster did working my case.
  • Results are ridiculous. Apr 24, 2018

    By Simple Solutions.
    If I get to a traffic light and the light turns green, I am dinged because I use my accelerator to pull away from the light. If I drive along a road and see an accident in the middle of the road and ease around it, I get dinged for not being alert and adjusting my speed and drive direction irresponsibly. We have a mile long dead straight road near us along side corn fields. It has a 40 mph speed limit. If I drive behind a cop car at 48 mph I get dinged. I readily admit that this road is dangerous at night due to dear crossings. Then too everyone sticks to 40 mph when they see the cop at the top of the hill trying to make up their revenue shortfall for the month. My car has safety features that automatically shuts off all iPhone technology except for hands free telephone calls. And yes, you guessed it, I get dinged for using my phone for texting or answering emails, something that is near impossible to do, but AAADrive dings me for doing this even if I never do it. Bottom line, this is a very immature app that needs lots of work to record valid and sensible results.
  • May 6, 2021

    By Christina Little
    Cant log into my account. It gave me a error message and told me to try again at a later time...........
  • img Community

    Can I get a refund???? Mar 29, 2021

    By Michael Zeman
    Like most, trying to create or log in on the app, very difficult. It states the info your putting in is wrong. COME ON! Someone is wrong. Save yourself the time and just send in for the pamphlets, call the number on the card. This is my 1st day with the membership....... gonna be a long year!
  • Stalk much? Dec 25, 2017

    By jaxnole04
    The app uses location services to, among other things, tell you you’re driving by another Hampton Inn or Pearls Vision and you can get a discount there through AAA. It’s great if you’re driving around looking to randomly get hotel rooms or prescription glasses. So, then just turn location services to “Only while using the app” and problem solved, right??? Well, I’ve never seen an app so determined to track my every move every day. Every time I open the app I get this message that says I should turn on location services on to use the app, with a link to the phone settings saying to turn location services to always. Open the app, try to find a repair facility and get directions? Here’s your admonishment that the app won’t work unless you set location services to always. Wanna turn the notification off? Sorry, you can only ask to be reminded again later or go to settings. It’s annoying and really shows how desperate they are to gather sell data points on their membership. It’s unnecessary, I can use the app just fine with location services enabled while using the app only. I’m reconsidering deleting the app, which is the opposite of what they want. Im pretty sure using their services and discounts is a bigger revenue generator than membership dues
  • Hmmm Dec 4, 2019

    By Jbelanger80
    This review is only for the AAAdrive portion. I don’t understand how this app really knows what’s going on in every situation. I have been getting perfect scores on almost everything except for the fatigue and time of day portions. I love how I get dinged for fatigue for driving a 15 minute drive to work and for time of day. People should not be in trouble for driving at 1030pm when just getting done with work or going to work. Everyone has different sleeping times of the day and should not be judged and get a reduced score for working the late night shifts. Just because one person might be tired to drive doesn’t mean everyone else is. Same goes for fatigue. I don’t see why I would have 3 out of 5 bars for a score for driving 15 min. I could see driving a long period of time but seriously if you can’t drive 15 min and get marked down for that maybe one should t be driving the . This app is totally unreliable and unrealistic. As soon as my premium is done I will be going to a different company. Never connects to the internet. Always says offline check internet connection. Don’t understand why this is the only app that has this issues when every other app I have works just fine. So stop telling me to check my internet connection and fix this stupid app
  • May 5, 2021

    By David Wendling
    This app is useless. It won't even let you pull up your policy documents. It should, there are options to do so, but the app is simply broken.
  • Hardly works; useful features aren't there; useless features abound May 28, 2018

    By Lucky.Mojo
    When I open the app, it's very good at wanting me to enable Location Services (no thank you, but of course there's no Dismiss, just Remind Me Later). When I'm actually in the app, it lists my name and my account number but says Membership Expired with a link to renew my subscription. When I follow the link, I have to enter my email address and password, although I'm already logged into the app. (And BTW, Touch ID would be a nice feature, but it's nowhere to be found.) When I signed in, the screen flashed about 20 times before talking me to a page that advised me that I'm on Auto Pay and I currently have no payments due; my subscription actually renewed five months ago. So why does the app think I'm excited? Who knows? Where do you see the details of your plan? Under Membership? Nope. Who knows? Do you know how many miles your plan covers? If not, you probably won't find out in the app. There are many features in the app, like Insurance, Add a Driver, etc. But since I don't use those, I can't comment on them. Honestly, I went to try them just now, but when I tapped the menu, the app crashed and closed. So there ya go. One star rating, because 0 doesn't seem to be an option.
  • Apr 22, 2021

    By David Gagnon
    Literally downloaded this app, put in my zip code and ... It told me to download a different app. Which wouldn't have been a problem if I wasn't already stuck on the side of the road in an area with a bad signal.
  • Apr 29, 2021

    By Kris Bryant
    This application is so waste of time. It makes you resign in to unlock your deals. In fact it was cheaper to go on ✈️ or 🏨 and get a better deal. A AAA flight was $188 and ✈️ i got was $108. Plus I can not even get into AAA because its closed or No weekend hours. AAA REALLY STINKS
  • Worst App Service EVER!!! Jan 21, 2019

    By D.Edwards76!
    If I could give no stars I would! I downloaded the app today because my truck stopped on the side of a an extremely busy street. I was told by the automatic messaging system “for faster service, download the app”. I downloaded the app at approximately 10 A.M. this morning. An hour later I called to check the status only to find out that my service request was mysteriously canceled. The customer service rep added my request back in but of course I fell further back. It’s now 3 P.M. and I am being told that they will be here at 3:40 P.M. My original time was 11:52. I expect better! Westland Car Care has continued to push the time back. I understand it’s bad weather but this is ridiculous! 6 hours in a car!!!!!!!! They told me 2 hours in the beginning; words cannot express my frustration. I work a great distance from home and I depend on AAA. I am going to recommend that no one uses this app to request service. It’s not dependable!!!!!!!! I have had AAA on and off for over 20 years and I have never encountered anything like this. Too bad my car wasn’t further down the street. The AAA provider in Ypsilanti is always fast. It’s past 3:40... no updates, no tow truck!
  • Apr 11, 2021

    By BubbleHouse
    Didn't update my membership renewal in the app. Makes me login a second time to go to membership info even though I'm already logged in. Tried selecting the option to contact them and the whole menu just freezes up every time and I have to x out. Hard to believe that AAA can't afford better app developers than this. I wouldn't rely on this app in an emergency. Better off just calling them like it's still 1984.
  • Terrible Customer Service Aug 12, 2018

    By HAK3141
    First, I was very concerned about allowing the app to know my location at all times. Fine, I understand I guess people can move their car if they are in a dangerous spot waiting for assistance. I login and enter in my data after waiting on their phone line for over 30 minutes, THOUGH THE CALL ONLY SAID THERE IS 10 MINUTES OF THE WAITING. So good job triple a, you made me down load the app. Second, the estimated arrival time of help and the request detail is beyond terribly calculated. The app suggested that a technician should arrive by 45 minutes. I sat and waited. It was past 48 minutes I got a call saying that the technicians should be on there way in about 45 more minutes. At least be honest about the estimated time of arrival. Just say it will take 1:30 minutes. This is what happens when monopoly takes place. The top companies will not try at all to satisfy their customers because they have a long history or they are the only go to car assistance service. I am truly disappointed in this app and the company. Who knows when the technicians will arrive now. That last 45 minutes could turn into another 45 minutes.

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