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AAA Mobile

AAA Mobile

American Automobile Association, Inc.

AAA Mobile provides on-the-go access to the services you know and trust.

3.8 Ratings 79K+ Reviews 5M+ Downloads

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About AAA Mobile

AAA Mobile provides on-the-go access to the services you know and trust.
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Ratings & Reviews

3.8
79.2K+ Ratings
  1. 5
    53+%
  2. 4
    13+%
  3. 3
    9+%
  4. 2
    7+%
  5. 1
    18+%
Write a Review
  • Feb 13, 2021

    By Heather DeVito
    Great app! I used it for a tow today & the app was simple to use. I got a text confirming, then another to tell me who was coming. They sent a link so I can view the driver's progress and ETA. He arrived in 15min, which was 30min earlier than expected! The app was able to pinpoint my location which was a relief because I was near nothing. Four stars only because I wasn't able to relocate my existing service in the app in case I needed to update it.
    more
  • Feb 10, 2021

    By K. Nicole
    While the part of the app dedicated to managing my policy & membership is pretty convenient, the travel-booking side is not. It is slow to respond & frequently crashes; when trying to book a hotel (albeit several months ago) it kept bumping up the number of guests every time I tried to correct it on the drop-down & ended up having to call the hotel directly. Is a bummer the app isn't great because I do really enjoy being a member & the insurance is pretty alright.
    more
  • Feb 19, 2021

    By Diane Watson
    Pretty easy to use. I don't like talking to people on the phone. This app is great for people who feel the same. Does everything. Roadside assistance is great. They text you when they are the way or with ETA updates after initial call to check that you are in a safe place.
    more
  • When it doesn’t freeze up Jun 5, 2019

    By PNWAL
    I downloaded this app so we could plan a cross-country trip with stops approximately every 10 hours. I have not found another app which allows this except for this AAA app. I find this feature extremely important for our trip the only issue I have is their application likes to freeze. I don’t use this for my insurance discounts. I think you’re a complete fool if you let your insurance company track your driving habits because things happen on the road which you might have to speed up or slow down abruptly. I can’t imagine getting dinged on my insurance because the application thinks I am speeding or swerving or driving reckless. Farmers insurance wanted to track my driving and I also thought this was a ridiculous notion. Why does everybody think it’s a good idea to have a watchful eye over your driving habits. Dumb dumb dumb idea. I’m just saying, if you plan on using this to track your driving for insurance purposes I think you’re making a foolish decision. Who the hell wants their insurance agent riding around shotgun with them all the time!
    more
  • Feb 16, 2021

    By Kimberly Forrest
    AAA has served my husband and myself well. My brother, his kids and so many more. In this frigid weather, -7, although mine was not an emergency, like so many others, it was 45 minutes. I told them that I could wait a day if they were too busy, as my vehicle was in my driveway. We get it every year. Unfortunately, we bought the 3 year and my hubby passed away in September. Of course, first thing I pull out of his wallet is his 3 year card. I'm fairly certain, he would have chuckled about it.
    more
  • Feb 14, 2021

    By Wannisa Panthong
    Unable to sign in because every time I click to log in, it loops me to the page that asks you to recover your online profile. Even after following all of the steps on that page, I still get looped back to it. Logging onto the mobile browser with the same info didn't give me any issues. I ended up wasting 30 minutes trying to log in before finally calling for a tow instead
    more
  • Great idea, poorly executed Jan 24, 2019

    By tyo1970
    The AAA Drive part of the app is a great idea. I like to save money on my insurance. The AAA Drive part of the app is poorly executed though. Metrics for distracted driving does not make sense. How does one earn a score of 100? The phone is face down in the center console of the car, the phone has do not disturb turned on, the radio is off... and I score a 91 out of 100? Not cool. Smooth driving is mostly dependent on how you have your phone secured. If it is hanging and swings about, expect a low score. I find flat works best, but it’s not perfect. I scored a 60 in a parking lot and I was going slow and not accelerating or stopping hard. The map showed that I was accelerating hard and slamming on the brake. Really? Phone was in my jacket pocket. The funny thing was that distraction metric was 99 on that test drive. I received a phone call in a parking lot. I answered and pulled into a parking spot. I got dinged hard for that handsfree call while parked. Might I make a suggestion to the dev team and just use the do not disturb as an over riding metric. Also, have an OBDII BT option to get the correct metrics from the car’s system. This app doesn’t have a way to detect if one fully stops at a stop sign either. Create a way to note on the map where it shows sudden braking why that happened.
    more
  • Hmmm Dec 4, 2019

    By Jbelanger80
    This review is only for the AAAdrive portion. I don’t understand how this app really knows what’s going on in every situation. I have been getting perfect scores on almost everything except for the fatigue and time of day portions. I love how I get dinged for fatigue for driving a 15 minute drive to work and for time of day. People should not be in trouble for driving at 1030pm when just getting done with work or going to work. Everyone has different sleeping times of the day and should not be judged and get a reduced score for working the late night shifts. Just because one person might be tired to drive doesn’t mean everyone else is. Same goes for fatigue. I don’t see why I would have 3 out of 5 bars for a score for driving 15 min. I could see driving a long period of time but seriously if you can’t drive 15 min and get marked down for that maybe one should t be driving the . This app is totally unreliable and unrealistic. As soon as my premium is done I will be going to a different company. Never connects to the internet. Always says offline check internet connection. Don’t understand why this is the only app that has this issues when every other app I have works just fine. So stop telling me to check my internet connection and fix this stupid app
    more
  • Stalk much? Dec 25, 2017

    By jaxnole04
    The app uses location services to, among other things, tell you you’re driving by another Hampton Inn or Pearls Vision and you can get a discount there through AAA. It’s great if you’re driving around looking to randomly get hotel rooms or prescription glasses. So, then just turn location services to “Only while using the app” and problem solved, right??? Well, I’ve never seen an app so determined to track my every move every day. Every time I open the app I get this message that says I should turn on location services on to use the app, with a link to the phone settings saying to turn location services to always. Open the app, try to find a repair facility and get directions? Here’s your admonishment that the app won’t work unless you set location services to always. Wanna turn the notification off? Sorry, you can only ask to be reminded again later or go to settings. It’s annoying and really shows how desperate they are to gather sell data points on their membership. It’s unnecessary, I can use the app just fine with location services enabled while using the app only. I’m reconsidering deleting the app, which is the opposite of what they want. Im pretty sure using their services and discounts is a bigger revenue generator than membership dues
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  • Hardly works; useful features aren't there; useless features abound May 28, 2018

    By Lucky.Mojo
    When I open the app, it's very good at wanting me to enable Location Services (no thank you, but of course there's no Dismiss, just Remind Me Later). When I'm actually in the app, it lists my name and my account number but says Membership Expired with a link to renew my subscription. When I follow the link, I have to enter my email address and password, although I'm already logged into the app. (And BTW, Touch ID would be a nice feature, but it's nowhere to be found.) When I signed in, the screen flashed about 20 times before talking me to a page that advised me that I'm on Auto Pay and I currently have no payments due; my subscription actually renewed five months ago. So why does the app think I'm excited? Who knows? Where do you see the details of your plan? Under Membership? Nope. Who knows? Do you know how many miles your plan covers? If not, you probably won't find out in the app. There are many features in the app, like Insurance, Add a Driver, etc. But since I don't use those, I can't comment on them. Honestly, I went to try them just now, but when I tapped the menu, the app crashed and closed. So there ya go. One star rating, because 0 doesn't seem to be an option.
    more

No reviews available

  • Feb 19, 2021

    By Diane Watson
    Pretty easy to use. I don't like talking to people on the phone. This app is great for people who feel the same. Does everything. Roadside assistance is great. They text you when they are the way or with ETA updates after initial call to check that you are in a safe place.
    more
  • Feb 16, 2021

    By Kimberly Forrest
    AAA has served my husband and myself well. My brother, his kids and so many more. In this frigid weather, -7, although mine was not an emergency, like so many others, it was 45 minutes. I told them that I could wait a day if they were too busy, as my vehicle was in my driveway. We get it every year. Unfortunately, we bought the 3 year and my hubby passed away in September. Of course, first thing I pull out of his wallet is his 3 year card. I'm fairly certain, he would have chuckled about it.
    more
  • Feb 19, 2021

    By Turntablist Footage
    This was the best program AAA had to offer.....and only one. It worked. My car was towed and the communication was excellent. Great app!!
  • Feb 20, 2021

    By Kevin Moss
    AAA Mobile App is an excellent source to have on the go when you're traveling. Help is always on stand-by; ready to assist with unexpexted roadside emergencies.
  • I love this app! (Mostly) Nov 5, 2020

    By CreativeGenius
    I used this app for the first time today to place a road side assistance call. I’ve used it in the past for triptiks and random information and it’s just fine. 2 issues with the roadside assistance. It doesn’t FORCE you to clarify your location, so the tow truck was sent a few blocks away from me. Before the truck came I noticed the address discrepancy and called customer service via the app and corrected the mistake. Second, in the “where do you wish to be towed” it gives the option of using your contacts, but not SEARCHING your contacts. They’re also not in alphabetical order. :-/ I have over 1400 contacts. Had to look up the shop by opening address book, searching and copying it by hand. I’m sure these issues are easily correctable if AAA was aware of them. Ya can’t test everything in beta. :)
    more
  • Feb 13, 2021

    By Heather DeVito
    Great app! I used it for a tow today & the app was simple to use. I got a text confirming, then another to tell me who was coming. They sent a link so I can view the driver's progress and ETA. He arrived in 15min, which was 30min earlier than expected! The app was able to pinpoint my location which was a relief because I was near nothing. Four stars only because I wasn't able to relocate my existing service in the app in case I needed to update it.
    more
  • A Plus Aug 29, 2019

    By MeatW
    I signed on with AAA knowing that eventually I would need some help and boy was I right. Two days after signing up I needed to have my car towed in AAA was there. The driver they sent to tow my car was very courteous and excellent service. The next time not even a week later my car stalled out and I called AAA once again. Not only had my car stalled out but on the way walking to the store I inadvertently locked my keys in my car. The roadside assistant That came out was very courteous as well and he treated you treated me very well. I signed on because a lot of my friends are with AAA and they’ve had some pretty good experiences I never expected my experience to be as good as it has and I will be with AAA for many years.
    more
  • Feb 10, 2021

    By K. Nicole
    While the part of the app dedicated to managing my policy & membership is pretty convenient, the travel-booking side is not. It is slow to respond & frequently crashes; when trying to book a hotel (albeit several months ago) it kept bumping up the number of guests every time I tried to correct it on the drop-down & ended up having to call the hotel directly. Is a bummer the app isn't great because I do really enjoy being a member & the insurance is pretty alright.
    more
  • When it doesn’t freeze up Jun 5, 2019

    By PNWAL
    I downloaded this app so we could plan a cross-country trip with stops approximately every 10 hours. I have not found another app which allows this except for this AAA app. I find this feature extremely important for our trip the only issue I have is their application likes to freeze. I don’t use this for my insurance discounts. I think you’re a complete fool if you let your insurance company track your driving habits because things happen on the road which you might have to speed up or slow down abruptly. I can’t imagine getting dinged on my insurance because the application thinks I am speeding or swerving or driving reckless. Farmers insurance wanted to track my driving and I also thought this was a ridiculous notion. Why does everybody think it’s a good idea to have a watchful eye over your driving habits. Dumb dumb dumb idea. I’m just saying, if you plan on using this to track your driving for insurance purposes I think you’re making a foolish decision. Who the hell wants their insurance agent riding around shotgun with them all the time!
    more
  • Good but needs some improvements Nov 8, 2020

    By jacqcc2020
    I like having the drive app to help save money but there’s been a few occasions that I get dinged hard for mobile distraction when I’m not using my phone at all. A few times if because my music connected. Once was from a hands free call (learned from that to never take any calls) and then I got a 67 because I parked in my garage and then answered my phone (after I parked). Also I’ve been knocked to the low 80s before but all my scores are at the top level and no events listed, so if it is going to knock any points I think it should be able to show you why. Overall it’s a good concept and works best on highways. Fatigue is temperamental also but does not take off enough to fuss over. AAA is good so far. I do think the app could be a little more user friendly so you don’t have to log in multiple times or online rather than the app to view your documents, but just some personal statements I feel towards it that should be worked on to enhance that app a bit.
    more
  • Differences between phones Dec 14, 2017

    By 68isGreat
    My husband & I use the AAA Drive app because the higher our score the bigger discount we get on our car insurance premium. However, it seems that my iPhone5S records a lower score for the same trip in the same car at the same time than my husband’s iPhone5S. The phones were right next to each other in the same position. On one trip, my phone started recording 2 minutes later than his phone. In addition, it does not seem right that I always get “dinged” on “steady driving” when I drive in Madison, even when my Prius ‘score’ is high regarding acceleration, stopping, cruising. Starting & stopping is what city driving is. It is necessary to stop for stop signs/lights & to start again when it’s my turn or the light changes. I’d like to know what the algorithm is to calculate the composite score. Is it multiplied by the number of miles? So longer trips = more steady driving weighs more than the shorter trips with lower steady driving scores?
    more
  • App Works Well, But My Issue Is With AAA Drive Jan 3, 2020

    By TarantinoK1500
    The way this app grades your driving is ridiculous. I get dinged for “time of day” when I drive home from work at 4pm. It’ll say “Stay off your phone” and give me a 2/5 rating for mobile distraction when I haven’t even touched the phone. I don’t know if it’s accelerometer-based rather than noticing if your phone received a command, but I can only assume that the lovely Detroit roads are setting it off. If you drive for more than what seems like 20 minutes it dings you for “fatigue”. And don’t even get me started on the “Smooth Driving” category. It basically expects you to just run through all traffic lights and avoid stopping altogether. Works okay if you take the highway but it’s impossible to get good marks if you drive in the city. If I drive any smoother it’s because I’m going way below the limit and causing traffic and making everyone around me angry.
    more
  • Terrible for insurance Sep 25, 2020

    By KM31219
    I have had this app and used it to report an accident I had at midnight. Not only did I have problems getting into the app - no matter how many times I entered it, it would not remember my password. Then, it took ages for me to get proof of insurance to come up. The app seems to be mostly for the roadside assistance and keeps defaulting back to that instead of the insurance part. I had to click on and wait for the documents repeatedly to no avail- which is not what an officer is wanting to hear. So much for having them at my fingertips - I now print out a hard copy for my glovebox. This is app asks you to file the claim online (through the app) but took literally DAYS for anyone to call me about the claim to tell me what needed to be done. They told me that I should’ve called instead of filing on the app because the app way take longer?! No idea how well this works for roadside assistance but I definitely wouldn’t get it for the insurance. Not to mention that the insurance has terrible customer service so don’t waste your money. I spent more time following up than my adjuster did working my case.
    more
  • Results are ridiculous. Apr 24, 2018

    By Simple Solutions.
    If I get to a traffic light and the light turns green, I am dinged because I use my accelerator to pull away from the light. If I drive along a road and see an accident in the middle of the road and ease around it, I get dinged for not being alert and adjusting my speed and drive direction irresponsibly. We have a mile long dead straight road near us along side corn fields. It has a 40 mph speed limit. If I drive behind a cop car at 48 mph I get dinged. I readily admit that this road is dangerous at night due to dear crossings. Then too everyone sticks to 40 mph when they see the cop at the top of the hill trying to make up their revenue shortfall for the month. My car has safety features that automatically shuts off all iPhone technology except for hands free telephone calls. And yes, you guessed it, I get dinged for using my phone for texting or answering emails, something that is near impossible to do, but AAADrive dings me for doing this even if I never do it. Bottom line, this is a very immature app that needs lots of work to record valid and sensible results.
    more
  • Feb 14, 2021

    By Wannisa Panthong
    Unable to sign in because every time I click to log in, it loops me to the page that asks you to recover your online profile. Even after following all of the steps on that page, I still get looped back to it. Logging onto the mobile browser with the same info didn't give me any issues. I ended up wasting 30 minutes trying to log in before finally calling for a tow instead
    more
  • Great idea, poorly executed Jan 24, 2019

    By tyo1970
    The AAA Drive part of the app is a great idea. I like to save money on my insurance. The AAA Drive part of the app is poorly executed though. Metrics for distracted driving does not make sense. How does one earn a score of 100? The phone is face down in the center console of the car, the phone has do not disturb turned on, the radio is off... and I score a 91 out of 100? Not cool. Smooth driving is mostly dependent on how you have your phone secured. If it is hanging and swings about, expect a low score. I find flat works best, but it’s not perfect. I scored a 60 in a parking lot and I was going slow and not accelerating or stopping hard. The map showed that I was accelerating hard and slamming on the brake. Really? Phone was in my jacket pocket. The funny thing was that distraction metric was 99 on that test drive. I received a phone call in a parking lot. I answered and pulled into a parking spot. I got dinged hard for that handsfree call while parked. Might I make a suggestion to the dev team and just use the do not disturb as an over riding metric. Also, have an OBDII BT option to get the correct metrics from the car’s system. This app doesn’t have a way to detect if one fully stops at a stop sign either. Create a way to note on the map where it shows sudden braking why that happened.
    more
  • Hmmm Dec 4, 2019

    By Jbelanger80
    This review is only for the AAAdrive portion. I don’t understand how this app really knows what’s going on in every situation. I have been getting perfect scores on almost everything except for the fatigue and time of day portions. I love how I get dinged for fatigue for driving a 15 minute drive to work and for time of day. People should not be in trouble for driving at 1030pm when just getting done with work or going to work. Everyone has different sleeping times of the day and should not be judged and get a reduced score for working the late night shifts. Just because one person might be tired to drive doesn’t mean everyone else is. Same goes for fatigue. I don’t see why I would have 3 out of 5 bars for a score for driving 15 min. I could see driving a long period of time but seriously if you can’t drive 15 min and get marked down for that maybe one should t be driving the . This app is totally unreliable and unrealistic. As soon as my premium is done I will be going to a different company. Never connects to the internet. Always says offline check internet connection. Don’t understand why this is the only app that has this issues when every other app I have works just fine. So stop telling me to check my internet connection and fix this stupid app
    more
  • Stalk much? Dec 25, 2017

    By jaxnole04
    The app uses location services to, among other things, tell you you’re driving by another Hampton Inn or Pearls Vision and you can get a discount there through AAA. It’s great if you’re driving around looking to randomly get hotel rooms or prescription glasses. So, then just turn location services to “Only while using the app” and problem solved, right??? Well, I’ve never seen an app so determined to track my every move every day. Every time I open the app I get this message that says I should turn on location services on to use the app, with a link to the phone settings saying to turn location services to always. Open the app, try to find a repair facility and get directions? Here’s your admonishment that the app won’t work unless you set location services to always. Wanna turn the notification off? Sorry, you can only ask to be reminded again later or go to settings. It’s annoying and really shows how desperate they are to gather sell data points on their membership. It’s unnecessary, I can use the app just fine with location services enabled while using the app only. I’m reconsidering deleting the app, which is the opposite of what they want. Im pretty sure using their services and discounts is a bigger revenue generator than membership dues
    more
  • Hardly works; useful features aren't there; useless features abound May 28, 2018

    By Lucky.Mojo
    When I open the app, it's very good at wanting me to enable Location Services (no thank you, but of course there's no Dismiss, just Remind Me Later). When I'm actually in the app, it lists my name and my account number but says Membership Expired with a link to renew my subscription. When I follow the link, I have to enter my email address and password, although I'm already logged into the app. (And BTW, Touch ID would be a nice feature, but it's nowhere to be found.) When I signed in, the screen flashed about 20 times before talking me to a page that advised me that I'm on Auto Pay and I currently have no payments due; my subscription actually renewed five months ago. So why does the app think I'm excited? Who knows? Where do you see the details of your plan? Under Membership? Nope. Who knows? Do you know how many miles your plan covers? If not, you probably won't find out in the app. There are many features in the app, like Insurance, Add a Driver, etc. But since I don't use those, I can't comment on them. Honestly, I went to try them just now, but when I tapped the menu, the app crashed and closed. So there ya go. One star rating, because 0 doesn't seem to be an option.
    more

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