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7-Eleven, Inc.

7-Eleven, Inc.

7-Eleven, Inc.

Earn points and get rewards like free drinks and food.

4.7 Ratings 435K+ Reviews 10M+ Downloads
Earn points and get rewards like free drinks and food.
see more about 7-Eleven, Inc.

Ratings & Reviews

4.7
434.8K+ Ratings
  1. 5
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  4. 2
  5. 1
  • Great rewards! Thanks Jul 29, 2018

    By Misstreesa
    So i go to 711 everyday maybe even twice a day. The only thing that bothers me is that i don't always remember to grab my phone before going in so i miss out on a tremendous amount of points ..I could run to car but the whole point of this store is fast efficient purchasing and running in and out is a waste of time! Please consider entering a phone number at register or even allow me to scan my receipts at end of day. Please?!? I practically pay the rent at my location ...lol no joke! Oh and another cool thing would be using points to enter a “pool” per store that would allow you to obtain one of the fixtures they display stuff on after they are finished using them..like the corona fire pit they currently have displayed. Where does that stuff go?? I want in! Lol i know the employees prob deserve those perks! Because the certainly and one heck of an awesome bunch of people! Cheers! Thanks for reading my review!
    more
  • Jul 4, 2020

    By Richard Allen
    I enjoy this app a lot. I like how it has changed since the first one. Free coffee all time now, or atleast till end of july. But, for some reason since i have this app it will not allow me to get the delivery app. Always says this email has been used. Bummer for them cause i would use it.
    more
  • BUYERS BEWARE Very unhappy this app failed Dec 29, 2019

    By Damiana1
    I was at 7/11 this morning to get coffee for my asthma an figured I would use my points to get a hotdog so I can go to sleep and not cook anything because I been up sense 3 am struggling to break so I go to seven eleven at 8 am and the app gives me chip instead of the hotdog like I wanted. The pat that makes this worse is that I call customer service and I can not get my points back. I spent way to much money with this company for this to happen and be accountable I spend no less than 1.50 a day getting coffee if I don’t want or get anything else from this place and the one day when I really need it to come through it failed. I am extremely upset and will be warming other of this so people will be aware of this issue. Extremely unhappy and seriously consider deleting app
    more
  • Jun 21, 2020

    By Jim Bradford
    This is a nice app. You earn points with each purchase. You can use for free food or let them build up to buy more items. My only problem is some store agents just automatically use my points instead of asking me. Then my points go to zero. 7-11 also does promos when you use the app. Its really cool when the cashier rings something up and it totals "0".
    more
  • Jun 18, 2020

    By Elliot Bergs
    The app is pretty good if it ever lets you log in. I entered my correct password and email and it wouldn't let me, then when I tried to reset the password it said "authentication credentials were not entered" whatever that means every time I enter an email. Tried clearing all data, restarting, etc no change.
    more
  • Jul 3, 2020

    By James Cox
    Invalid input error during registration process. All the blanks were filled in with valid information. No fields are highlighted for an error. Your store is the new kid on the block in my area. The locals avoid it already and if this is any example I can understand why. Im not interested in fixing it, I just won't shop the business. How about that "valid input"?
    more
  • Not wanting to redeem my free rewards Oct 10, 2018

    By solo.j
    I had 3,800 points and I redeemed the points for a free medium iced coffee & i had the 7th free cup. I got myself a double gulp for the free cup and I was suppose to get the free medium ice coffee. The worker didn’t know what he was doing and didn’t know how the points worked so he called the manager. When the manager came he said the double gulp was free , I explained to him that the iced coffee is suppose to be free as well and he kept on changing the subject and he said “The double gulp is already free and the ice coffee doesn’t need to be free come back next time. You didn’t redeem the points” It was right there saying “Your rewards | 7th free cup, Medium Iced Coffee” I told him I just redeemed the points here at the store , I haven’t used them. He repeated saying the big gulp is free not the ice coffee even though the rewards is saying for it to be free. All he needed to do is scan it but he didn’t want to. If 7-11 is going to create an app they should inform their workers how to understand the app! Because from what I can tell they don’t understand how to redeem my rewards and don’t understand that I don’t have to pay for my REWARDS.
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  • Jun 27, 2020

    By AngelFysh ***
    Doesn't work AT ALL!! It says my password is invalid, I tried to reset, but it won't send me the reset email even though it says email sent. I can't register for a new account because my phone number is already in use. I have the most updated version, I even tried to delete and reinstall..nothing works. It's total garbage wish I could give 0 stars!!
    more
  • Exactly what bugs have been squashed? Mar 10, 2019

    By PunkinTy
    I am a FREQUENT 7-Eleven customer. I’m there at least every other day; it’s where I pick up my supplies for my work day. Coffee, energy drinks and cigarettes...those add up. One of the employees was kind enough to install this app on my phone so that I don’t have to dig out my physical card, and I can easily keep track of my points and rewards, such as free coffee and sales that are being offered. I don’t know what’s happened recently, but today I tried to check my balance and all of my information was wiped out. Only my name remained...my card number wasn’t even on there, and it wouldn’t let me re-enter it. I forgot what kind of message I was given. I’ve uninstalled and reinstalled the app, no luck. I signed out, and tried to reset my password. All I keep getting is “oops...your session timed out”. Something happened with the app, and it’s odd that it was just updated 3 days ago. Sometimes, leaving something alone is good enough. I spent $40 today that won’t count, because I guess I’m not a valued customer anymore. Thanks, “developers”. Smh.
    more
  • App is ok... Customer Service... needs improvement Sep 25, 2019

    By Jerseygirl96
    ***UPDATE*** They replied with what I put in the first review... yeah, you already told me 90 days. Thanks for actually reading my complaint... (that’s sarcasm... just in case you weren’t aware) What you didn’t let me know earlier is that there would be an email. I never received an email from your company saying they would expire. You should list his on your app since most people won’t look for emails. Or your reps should have said this when they had us download it. I honestly don’t know why I’m wasting my time on this. It’s obviously not an issue to the company as it actually saves them money not allowing me to use the points. Haven’t been to 7 11 since this incident. Original: So I downloaded the app during SDCC 2017. They were doing a bunch of incentives so I figured, why not. I racked up 2300 points. At the end of December the app ( that I hadn’t opened in 2 months) still showed 2300. I played a couple games and the app shut down for some reason. When I reopened, only 40 points showed. The answer I got was that the points expire after 90 days. If that’s the case then why were they showing in December? These should have expired in October based on their response. Needless to say, I deleted the app. No one said anything about points expiring. What doesn’t the app tell you? And if it does, why isn’t it in an easy to find spot? It’s a bummer because I do actually like 7-11.
    more

No reviews available

  • Great rewards! Thanks Jul 29, 2018

    By Misstreesa
    So i go to 711 everyday maybe even twice a day. The only thing that bothers me is that i don't always remember to grab my phone before going in so i miss out on a tremendous amount of points ..I could run to car but the whole point of this store is fast efficient purchasing and running in and out is a waste of time! Please consider entering a phone number at register or even allow me to scan my receipts at end of day. Please?!? I practically pay the rent at my location ...lol no joke! Oh and another cool thing would be using points to enter a “pool” per store that would allow you to obtain one of the fixtures they display stuff on after they are finished using them..like the corona fire pit they currently have displayed. Where does that stuff go?? I want in! Lol i know the employees prob deserve those perks! Because the certainly and one heck of an awesome bunch of people! Cheers! Thanks for reading my review!
    more
  • BUYERS BEWARE Very unhappy this app failed Dec 29, 2019

    By Damiana1
    I was at 7/11 this morning to get coffee for my asthma an figured I would use my points to get a hotdog so I can go to sleep and not cook anything because I been up sense 3 am struggling to break so I go to seven eleven at 8 am and the app gives me chip instead of the hotdog like I wanted. The pat that makes this worse is that I call customer service and I can not get my points back. I spent way to much money with this company for this to happen and be accountable I spend no less than 1.50 a day getting coffee if I don’t want or get anything else from this place and the one day when I really need it to come through it failed. I am extremely upset and will be warming other of this so people will be aware of this issue. Extremely unhappy and seriously consider deleting app
    more
  • Christi Feb 12, 2018

    By Gameplayer2511
    The guy working the night shift was very nice and even when I’ve come at night before he’s has always been great. Ashu, Dogar and the guy who is the owner are all very nice and have great customer service. The only person that works here who doesn’t have good customer service is a female. At least she doesn’t work here all the time. She doesn’t smile, say hi or if a customer says “hi” she doesn’t say it back and when you hand her cash for your purchase she slides the change on the counter and doesn’t place it in her hand. On my last visit here, she was yelling at an employee while he was helping me. This is the best 7-11 that I’ve ever been to and overall has the best customer service, employees and fresh food and ice tea. I love coming to this 7-11. My family loves this 7-1- too!!
    more
  • Jun 24, 2020

    By Feli Castaneda
    Long time user first time commenter... Honestly good app, it's very easy to use when you sync your number so they don't have to keep scanning your phone and you get to save your points for free food what's not to like. I'm saving all my points in case my wife leaves me then I'll just live off of 7-11 food for a month then after that goodbye world
    more
  • Out of Coffee Nov 26, 2019

    By My7-11
    They r always out of coffee during the morning rush hours. There is a promotion going for coffee, which means there should be around the clock monitoring. Every morning I go I almost all the time must wait for columbian coffee to brew, while a crew member stack shelves, which to me is not a priority during rush hours. Also the coffee station is not well manned; wet with coffee, sugar, milk etc. That too should be manned continuously. On a whole the staff is very friendly and cordial,except one guy who always seems to have an attitude. Doesn’t smile at all, and when u tell him they r out of coffee, always seems like he has an attitude. Love the app that I can scan and pay electronic. Overall, love the store, the Columbian coffee (my choice),convenient location, the rewards and perks.
    more
  • Jul 4, 2020

    By Richard Allen
    I enjoy this app a lot. I like how it has changed since the first one. Free coffee all time now, or atleast till end of july. But, for some reason since i have this app it will not allow me to get the delivery app. Always says this email has been used. Bummer for them cause i would use it.
    more
  • Jun 21, 2020

    By Jim Bradford
    This is a nice app. You earn points with each purchase. You can use for free food or let them build up to buy more items. My only problem is some store agents just automatically use my points instead of asking me. Then my points go to zero. 7-11 also does promos when you use the app. Its really cool when the cashier rings something up and it totals "0".
    more
  • Jun 26, 2020

    By Rose Hathaway
    So I like how if you buy 28 bottles of Gatorade you get 7000 points. But it doesn't tell you that you have to buy a specific size bottle of Gatorade which pisses me off. I had my fiance buy us 2 bottles that were under 28oz and it didn't count towards out points. So I said try the 28oz since it's the size you get for free and it worked and counted it towards the 28 bottles. But seriously someone should have said that it would take 28oz for it to register. But it doesn't.
    more
  • Great! Don’t update lol! Jul 5, 2018

    By Monkeybi2ness
    Awesome app. Earn rewards really fast and there are so many random deals to take advantage of. I downloaded the app just in time to take advantage of them giving away a Nestle cookie sandwich everyday for FREE by just scanning the app. Plus you got points for it even tho you didn’t pay anything. Awesome! Smart marketing because I used to go to Quiktrip everyday and buy stuff now I will frequent 7-11 instead because of these rewards and great deals. They know giving away some things free brings customers and I most certainly always buy other stuff anyway when I’m in there. Great job! I took 1 star away because they’re changing the reward system from 25 to 10 points per and it makes me sad lol. I understand the 25 was probably racking up too fast for people.
    more
  • Convoluted Aug 17, 2019

    By Aviator19681
    Edit: After leaving my original review, 7-11 did reach out to me and took care of the issue within a couple of days. While I had previously called their rewards program to try to get help with this, the support I received after my review was courteous, quick, and resolved my issue. Thank you! Original review: My most recent issue is that I just changed my password online, went to the app, signed out the signed back in with my new password and my 300 points were there for a second then vanished and now it shows I have 0 points. My biggest issue is that I had a card before the app came out. I use my phone number to accumulate points, but have lost the card. When I try to add my phone number to my account, it fails and says this number is associated with another card. EXACTLY! I’m trying to combine them, but the app won’t let me. I’d live to access my 2300+ points in the app, but I can’t. I’ve called 7Rewards and they opened a ticket, but still no resolution. This app has dropped 300 points and won’t allow me to add the 2300 points associated with my phone number. Tell me what you need from me to fix all of this!
    more
  • Jun 18, 2020

    By Elliot Bergs
    The app is pretty good if it ever lets you log in. I entered my correct password and email and it wouldn't let me, then when I tried to reset the password it said "authentication credentials were not entered" whatever that means every time I enter an email. Tried clearing all data, restarting, etc no change.
    more
  • No XL Coffee Cups for 2 months Feb 6, 2020

    By Hyna
    This is by far my favorite stop because I can get off the freeway and on easily. BUT for AT LEAST 2 months and probably longer they don’t put out the Extra large cups for the coffee. Now I get that they don’t like to play ball with the 7-eleven promotions but come on 2 months no extra large cups. That’s not fair when even my most disliked 7-eleven stop offers the cups. I get coffee every day with my husband Monday-Friday & sometimes even Sundays. I like that I can have flavored and he can have regular. Which is why we just don’t brew at home. But the guy working the regisois an amazingly nice person and so is the lady doing coffee which I believe is the owner. Just hate that they are holding out on the XL coffee cups. AND she even hides the large in the corner so that if you are not a regular you would just get medium. Sorry but not right
    more
  • Jun 28, 2020

    By Antonio Soto
    Almost there to convincing me to use mobile checkout. You guys need to add a auto focus/re-focus feature with your mobile checkout. I spent, no lie, 80 seconds trying to scan one item because it had to be at a certain distance even though I had the barcode lined up perfectly within the meter. My phone has 4 seperate cameras and the app couldn't switch to one to effortlessly scan the item? I dunno about that.
    more
  • App is ok... Customer Service... needs improvement Sep 25, 2019

    By Jerseygirl96
    ***UPDATE*** They replied with what I put in the first review... yeah, you already told me 90 days. Thanks for actually reading my complaint... (that’s sarcasm... just in case you weren’t aware) What you didn’t let me know earlier is that there would be an email. I never received an email from your company saying they would expire. You should list his on your app since most people won’t look for emails. Or your reps should have said this when they had us download it. I honestly don’t know why I’m wasting my time on this. It’s obviously not an issue to the company as it actually saves them money not allowing me to use the points. Haven’t been to 7 11 since this incident. Original: So I downloaded the app during SDCC 2017. They were doing a bunch of incentives so I figured, why not. I racked up 2300 points. At the end of December the app ( that I hadn’t opened in 2 months) still showed 2300. I played a couple games and the app shut down for some reason. When I reopened, only 40 points showed. The answer I got was that the points expire after 90 days. If that’s the case then why were they showing in December? These should have expired in October based on their response. Needless to say, I deleted the app. No one said anything about points expiring. What doesn’t the app tell you? And if it does, why isn’t it in an easy to find spot? It’s a bummer because I do actually like 7-11.
    more
  • Jun 12, 2020

    By Slenda Mon
    It's great till you realize points expire if you don't buy something from the store every so often which is absolutely absurd. It's not a use by date it's an expiry date that only exists if you haven't visited the store every once in awhile which makes it feel really sketchy and is also a giant money grab technique. Have actually been going to 7-11 alot less because of that fact
    more
  • My Long Review Oct 22, 2018

    By ?Uwonttakemysuggestions
    Because of the changes back in I think July 2018, I will more often than not opt for a different store chain now. I’d rather drive closer to home than 4 miles out of my way since going to 7-11 really doesn’t benefit me anymore. You can look back at the money I have spent since becoming a rewards member until the changes were made. I spent a bit of change at 7-11 because the variety of merchandise worth bonus reward points was awesome and the points per dollar spent was also fair. The variety now- well there is No variety now. I signed up to participate in the bonus rewards program initially to help my friend in Colorado. She was/basically still is homeless and was/is trying to stay away from an abusive ex boyfriend. She was/is unable to hold down a job because he would find her, cause a scene and she would be let go. I had my friend download the 7-11 app and log in with my email and password. By me spending a lot of money at 7-11 near my home in Texas, my homeless friend in Colorado was able to get something to eat and or drink almost daily. Now it is not worth my time or money to shop 7-11 on a regular basis. It’s sad. Side note: The new salads are ick. Please bring back the old salads. Thanks for reading my review although I doubt anything will change except I’m afraid, the continued loss of business for 7-12 stores. Respectfully, Rebecca McRorey
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  • Jul 3, 2020

    By afk bot
    Lost my points , app wouldn't acknowledge my login even tried the mini pad login. I had over 25k points used them buying kids slurpees. Went low then app wouldn't give me points for months . Spoke to a 711 rep instore sent emails . Still nothing . I put phone number on the mini pad. It showed some random word as my login. My login begins with a Txx. You been collecting my data yet not honoring your end ALL YR you can see the activity stopped after awhile ..
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