Allstate Motor Club
Auto & VehiclesAllstate Enterprises, LLC
Allstate Motor Club is your peace of mind on the road.
50K+
Downloads
Ratings & Reviews
3.6
1.7K+ Ratings
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Absolutely terrible service. I told them I needed help changing a flat on the side of the highway, and they kept me waiting so long that my car's battery died before telling me there was no one anywhere from any service who could help me. I did some googling, and within 5 minutes I'd found a service that could help me, which makes me wonder if they'd even tried to find anyone. They probably didn't even try to find anyone. I just pray to God no one ever needs serious help from these con artists.
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Terrible. Wanted to cancel and it took calling in to their service. They don't hardly speak any english, they harass you about why you are cancelling, they transferred me 3 times and each time I had to give my information again and again to the same person because they can't understand me. All that time on the phone and I managed to finally get them to cancel it only for them to tell me that I also have to sign a paper that they will mail me in 7-10 days. Ridiculous. Don't sign up for this.
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Allstate Motor Club
First off let me say I have had the Allstate motor club towing service for about 3 years now and it is the best service I have ever invested my money, but this app needs MAJOR improvements. I have submitted different service requests with this app 3 separate times and my request did not get completed. Now when I call the 1-800 # the automated systems refers to this app for faster service and it should not because sometimes the requests are not even received and I need a guarantee each time I am submitting one! I prefer using an app because I don’t have to hold on the line for someone to pick up and sometimes wait times are long which I expect because this is a popular service many probably have. As I’ve stated I’ve given the app chances but because of the experiences I have using it I have decided to uninstall and just call for app service requests in the future. -
The app should be taken down. As soon as you open it, the app tells you to open your web browser and go to the site. There's nothing else. Just, use the website it says. So take this app down maybe?
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Won’t show my benefit information
Every time I try to open the app it never shows that I have any benefits, even though I’m a premium member. I needed to use it just yesterday and I had to go online instead of the app. It still showed no benefits so because I was in a hurry I had to pay for a lockout service out of pocket and go through a lengthy reimbursement process. I spoke to membership services and Mike was extremely helpful, polite and apologetic it he shouldn’t have needed to do that. I signed up for this service because of the seemingly good app support but it hasn’t been for me. So long story short fix your app so paying customers can actually use your services the way it’s supposed to be used.
No reviews available
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Allstate Motor Club
First off let me say I have had the Allstate motor club towing service for about 3 years now and it is the best service I have ever invested my money, but this app needs MAJOR improvements. I have submitted different service requests with this app 3 separate times and my request did not get completed. Now when I call the 1-800 # the automated systems refers to this app for faster service and it should not because sometimes the requests are not even received and I need a guarantee each time I am submitting one! I prefer using an app because I don’t have to hold on the line for someone to pick up and sometimes wait times are long which I expect because this is a popular service many probably have. As I’ve stated I’ve given the app chances but because of the experiences I have using it I have decided to uninstall and just call for app service requests in the future.
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Absolutely terrible service. I told them I needed help changing a flat on the side of the highway, and they kept me waiting so long that my car's battery died before telling me there was no one anywhere from any service who could help me. I did some googling, and within 5 minutes I'd found a service that could help me, which makes me wonder if they'd even tried to find anyone. They probably didn't even try to find anyone. I just pray to God no one ever needs serious help from these con artists.
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Terrible. Wanted to cancel and it took calling in to their service. They don't hardly speak any english, they harass you about why you are cancelling, they transferred me 3 times and each time I had to give my information again and again to the same person because they can't understand me. All that time on the phone and I managed to finally get them to cancel it only for them to tell me that I also have to sign a paper that they will mail me in 7-10 days. Ridiculous. Don't sign up for this.
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The app should be taken down. As soon as you open it, the app tells you to open your web browser and go to the site. There's nothing else. Just, use the website it says. So take this app down maybe?
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Won’t show my benefit information
Every time I try to open the app it never shows that I have any benefits, even though I’m a premium member. I needed to use it just yesterday and I had to go online instead of the app. It still showed no benefits so because I was in a hurry I had to pay for a lockout service out of pocket and go through a lengthy reimbursement process. I spoke to membership services and Mike was extremely helpful, polite and apologetic it he shouldn’t have needed to do that. I signed up for this service because of the seemingly good app support but it hasn’t been for me. So long story short fix your app so paying customers can actually use your services the way it’s supposed to be used. -
Waste of my time , Website says it's faster with that app , so I downloaded the app opened it up to see The App display that it Doesn't Work, go to website , Finally logged in on website to find out rental car info and there's no way to apply , absolutely nothing to help me , So I'll have to Call ,and wait forever for someone to pick up the phone
Release Notes
15.0.0
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Allstate Motor Club
Last Verified: 04/16/2021
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