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Booking.com: Hotels, Apartments & Accommodation

Booking.com: Hotels, Apartments & Accommodation

Booking.com Hotels & Vacation Rentals

Book travel accommodation & save! Compare hotel deals, apartments & hostels

4.7 Ratings 4M+ Reviews 100M+ Downloads
Featured on Best 10 Hotel Booking Apps

About Booking.com: Hotels, Apartments & Accommodation

Book travel accommodation & save! Compare hotel deals, apartments & hostels
see more about Booking.com: Hotels, Apartments & Accommodation

Ratings & Reviews

4.7
3.6M+ Ratings
  1. 5
    81%
  2. 4
    13%
  3. 3
    2%
  4. 2
    1%
  5. 1
    2%
  • Amazing Books! Oct 18, 2018

    By Prairie Pug
    From the beginning, this app, even within context of changing infrastructures, within networks, and all of us with individual security challenges test our patience I knew something was different immediately in the software design of this app. That is, I have often felt I was falling between the cracks in apps in the last 2 years, so was this skeptical of one that would hold so much info ( safety, financial) and transport hotel details of a reservation. But, it does, and so seamlessly set up my personal and business accounts (and led me thru process of organizing my 'books') in just making a travel plan that I was unaware of all the gains until now. The ease of use, for those of us with little or waning patience for glitches, 'fear of losing things' syndrome is great...hang in there thru a 3-4 bookings. it will all start appearing, syncing, all history intact, etc. My hope is (once again...) restored!!! Beautiful.
    more
  • Oct 21, 2020

    By Wanda S
    Like this app and used it a lot, as I just moved across country. Just stopped wherever, and it would list nearby hotels. However, although it has a filter feature for hotels following COVID-19 health protocols, they are absolutely NOT! Many don't even wash comforters and bed skirts between guests. No masks, employees with the virus and/or having family living with them or just died, not quarantined or following ANY health code. The app still advertises services that are NOT being provided.
    more
  • Oct 10, 2020

    By londoner71
    Very good deal found for Wembley. Incredibly easy and fast booking process. Unfortunately, the person I was going to visit has had his work rota changed and now is no longer free, so I had to cancel my booking. Very easy the cancellation process too. However, I really look forward to rearrange the trip on a different date.
    more
  • Oct 25, 2020

    By jose mejia
    This is the first of it's kind, app I tried almost 2 years ago, kept using it since! Never bothered looking at any of many similar apps for a better one. If I like or find helpful, something new to me first try, I'll stick with it, look no further, done!!! 😁👽☠️🎃...
    more
  • Extended stay in Tampa Fl Oct 8, 2017

    By This is a Scam, and costly!
    My check in time was supposed to be 3 pm and I got there at 4:30, I still had to wait sitting in the lobby for another 10-20 min waiting for her to give me a room number but a man walked in behind me to check in and she gave him his room and he did not have to wait. I booked well over a month in advance requesting a bottom floor and got a 3rd floor room. The breakfast was nothing like it said had coffee and granola bars really disappointing! They say they are only 2.6 miles from the stadium and they are over 6.6 miles away!! The person checking us in seemed very rude and not very friendly at all!! At check out the lady was leaving the lobby briefly asked me what room and said fine and walked away not sure if I was supposed to do anything else instead, I really hope it was fine because there was no one else around to ask!! Was very disappointed and the facilities was a big let down!!
    more
  • Great location but not what I expected. Sep 25, 2020

    By Yoi618
    Not what I expected for the price we paid. The hotel is in a great location but could use some upgrades and better housekeeping skills. The room was spacious but not as clean as it should be. The bathroom curtain was white with some gray stains which showed it had not been properly watched in a long time. The bathroom sink had some yellow stains in the corner and the toilet paper holder was falling off the wall. This one had a whole right next to it that was never patched up and the footboard needed some real good cleaning as they were gray instead of white. I spoke with the front desk about it and they sent the housekeeper to clean the room but everything I mentioned was still the same when we got back to the room. You could tell they switched the bedroom sheets, replaced the towels and vacuumed the floors but nothing else was done. This is the first time I experience anything like this in a hotel and it was a shamed. The food is also over priced. I was only there for two nights and didn’t want to make a big deal about the cleanliness of the room but unfortunately, I would not be staying here again.
    more
  • Oct 18, 2020

    By Jak
    App used to work great, but recently it doesn't always load full pages or properties shared to via friends, when clicking 'Select Rooms' it always crashes/goes back to the previous page (can't book any rooms anymore). Had worked flawlessly before. Have re-installed the app multiple times yet the bug is always there. Thankfully I am also travelling with a laptop as otherwise this bug with the app would have made booking impossible. Not an app to reply on when only travelling with a phone!
    more
  • Oct 4, 2020

    By Percy Warmneck
    The app didn't automatically upload my recent trips, apart from a single one, which was really unhelpful. But the most frustrating thing was that finding any kind of online or telephone help is really difficult. And after I found it, a bot twice stopped my attempts by transferring me to an expired thread. Grrrr! But possibly the worst aspect is that all my positive hotel reviews have quickly been published whereas my single negative one wasn't. Instead I was told it didn't conform to guidelines.
    more
  • Awful customer service And bad customer relations. Aug 13, 2020

    By Dabate074
    I’ve used boooking several times in the past without problems, until recently. It was my birthday and wanted to celebrate with my girlfriend. I went on the Booking app to find a Jacuzzi Suite and located one in their site at a Holiday in express and Suites. Drove over a hundred miles to this hotel that I reserved And got to hotel. Checked in and went up to room only to find their was no jacuzzi in room. Called front desk and was told that they didn’t have any rooms with jacuzzis, and that I would need to talk to manager in the morning. Talked to manager at checkout and was told that They are not going to refund me at all because it’s not their fault, it’s Bookings fault and I had to call them. Called booking and they said it’s not their fault either. So I guess it’s my fault that I was lied to and lured into a hotel for something I was promised and paid for but didn’t receive. Beware of Booking. Com as they will not stand behind anything, and don’t care a lot guest relations. Again I used them to book many times in the past and will not again and suggest for your sake you do not either.
    more
  • Oct 7, 2020

    By Ashley Roehrig
    This is the only booking app where they didn't even attempt to right some wrongs. The hotel i stayed at was not at all how it was being advertised and the free shuttles didn't exist so i spent over 100 on ubers. No grand breakfast buffet just the worst grab n go I've ever seen and I've stayed at a lot of hotels that are not supposed to be as nice as the embassy in orlando
    more
  1. Search over 1.5 million hotels, motels, and more all in an accurate and organized layout
  2. Book your travel on the go with paperless confirmation, ability to change anytime, 24/7 support and helpful reminders
  3. Get great offer right from the convenience of your device to find daily deals that support your budget

Reviewed by Chris on June 7, 2018

  • Amazing Books! Oct 18, 2018

    By Prairie Pug
    From the beginning, this app, even within context of changing infrastructures, within networks, and all of us with individual security challenges test our patience I knew something was different immediately in the software design of this app. That is, I have often felt I was falling between the cracks in apps in the last 2 years, so was this skeptical of one that would hold so much info ( safety, financial) and transport hotel details of a reservation. But, it does, and so seamlessly set up my personal and business accounts (and led me thru process of organizing my 'books') in just making a travel plan that I was unaware of all the gains until now. The ease of use, for those of us with little or waning patience for glitches, 'fear of losing things' syndrome is great...hang in there thru a 3-4 bookings. it will all start appearing, syncing, all history intact, etc. My hope is (once again...) restored!!! Beautiful.
    more
  • Oct 10, 2020

    By londoner71
    Very good deal found for Wembley. Incredibly easy and fast booking process. Unfortunately, the person I was going to visit has had his work rota changed and now is no longer free, so I had to cancel my booking. Very easy the cancellation process too. However, I really look forward to rearrange the trip on a different date.
    more
  • Oct 25, 2020

    By jose mejia
    This is the first of it's kind, app I tried almost 2 years ago, kept using it since! Never bothered looking at any of many similar apps for a better one. If I like or find helpful, something new to me first try, I'll stick with it, look no further, done!!! 😁👽☠️🎃...
    more
  • Extended stay in Tampa Fl Oct 8, 2017

    By This is a Scam, and costly!
    My check in time was supposed to be 3 pm and I got there at 4:30, I still had to wait sitting in the lobby for another 10-20 min waiting for her to give me a room number but a man walked in behind me to check in and she gave him his room and he did not have to wait. I booked well over a month in advance requesting a bottom floor and got a 3rd floor room. The breakfast was nothing like it said had coffee and granola bars really disappointing! They say they are only 2.6 miles from the stadium and they are over 6.6 miles away!! The person checking us in seemed very rude and not very friendly at all!! At check out the lady was leaving the lobby briefly asked me what room and said fine and walked away not sure if I was supposed to do anything else instead, I really hope it was fine because there was no one else around to ask!! Was very disappointed and the facilities was a big let down!!
    more
  • Outstanding location and service Mar 6, 2018

    By Datjushappend
    The room was large and appeared even more spacious with the tall ceilings. The view from our first floor room was amazing. Very large windows and remote control blinds made it all the better. The bathroom was up to date and clean. The bed slept well and I would rate it above above average. The addition of the included mini bar was a nice touch. They restock the wine, water, coke, diet Coke (Coke Light), Sprite, beer, and peanuts every evening. I never heard noise from the nieghboring rooms. The location was central enough to get around easily. It is only an eight minute walk with luggage to the central train station. The staff was welcoming and accommodating. I had but two complaints. First, the water in our shower and one of the double sinks in the room had a drainage problem. They backed up very quickly. The tub and other sink did not have the same issue. Overall, I would say the hotel was the best I've stayed at in Amsterdam.
    more
  • Oct 3, 2020

    By Lori Pickett
    Information is clear and app is EASY TO USE. So far just one issue that I don't care for. Getting a hold of a Customer Service Rep. I needed information about something other then my bookings and wasn't able to talk to anyone online nor the phone. Needing a past or current bookings confirmation number just to be transfered to customer care. Why do I need ANYTHING like that especially about a completely unrelated issue. Issue and question was never resolved which lead to more questions...?? 🥴
    more
  • Gorgeous but out of the way Mar 31, 2018

    By Whereismare
    It was not near or convenient to anything. When you look at the map you think “oh its in Jimbaran so it near...” as there are many great things worth seeing & experiencing here in Jimbaran or Uluwatu area but its quite far from anything due to the windy roads. You have to hire a car —no taxis available from here —and you are at the mercy of whatever they want to charge you, even to go 5 minutes down the road to the closest restaurant. I’d recommend stYing here for a night and enjoying a full day relaxing by the pool and taking in the views. The dinner at the restaurant is quite good and reasonably priced for the portions and quality. Then, after enjoying your time here, find another location for site-seeing the rest of Bali as this is not a convenient base for going on excursions, shopping, dining, etc. its gorgeous and inexpensive for what they offer—this makes it a great value, but its too far away to enjoy anything beyond this property itself.
    more
  • Trying to play in VEGAs - not working for them Apr 14, 2018

    By mardigras13
    Ya. Umm. Find a new in house management and marketing team.... Front desk manager should not look like a peep show girl with a small silver bow in her side part unless at an adult only restort 🤔 Coming from Park City Utah and knowing what the resort is like there—— No COMPARISOn - never staying at this Las Vegas property again! I’m sure this is not the atmosphere you would like to use for carrying on such a reputable establishment As a guest——Know resort fees are better covered in properties in Las Vegas that have fresh drinking water service at the pool..... Serve room service with water included.... (not upon request) ..... When going GREEN - don’t place the offer on the desk and hard to see —— use a tent marketing strategy in the BATHRoOM——Oh and coffee in room makes most excited!! Not included??? —- !!! AND when the pool is closed in April, don’t use internet, fitness center (not used) or TOLL free calls be obliged to waive the resort fee when addressed in this situation.
    more
  • Oct 1, 2020

    By Marc Welbourn
    Usually a great app! Having a little trouble today, though. On the last stage of booking a room I get a message to say that my internet connection has been lost. It shows it at the same point every try and on several different connections, including mobile data.
    more
  • Le voyage splendide! Nov 21, 2017

    By Marlin-Pierre
    My fiancée and I flew away and was booked in Montréal for a one week get away. There were many amazing places to dine coming from the gem of hospitality in the South - Charleston, SC. There were so many great and diverse ethnicities to dine. We stayed above a grocery store on Sainte-Catherine Street that had all of the amenities one could ask. We ate at ‘Cacou 70’ Rue Sainte-Catherine where we stayed for breakfast, Mediterranean Tabouli at a grocery store for lunch and Israeli, Latin, Greek, Asian and of course, French food for dinner. We were two foodies in a nirvana metropolis. We found ourselves eating at Cacao 70 several times due to their many options. We never ate the same options twice, as we sampled bites from each other’s order. We also went on a hot air balloon and hit the spa ‘Sibéria’, and bought many postcards and trinkets to seal our memory. I proposed to my fiancée while in Québec and look forward to future travels with her. Viva Montréal!
    more
  • Oct 21, 2020

    By Wanda S
    Like this app and used it a lot, as I just moved across country. Just stopped wherever, and it would list nearby hotels. However, although it has a filter feature for hotels following COVID-19 health protocols, they are absolutely NOT! Many don't even wash comforters and bed skirts between guests. No masks, employees with the virus and/or having family living with them or just died, not quarantined or following ANY health code. The app still advertises services that are NOT being provided.
    more
  • Kind of pricy for what you get Nov 14, 2017

    By k_melnyk
    This accommodation was more like a bed and breakfast (except without the breakfast) Beds were not comfortable. One, the hide-a-bed was a thin mattress and my son woke up with neck and shoulder pain. Queen bed was a mattress with memory foam on top. Wi-Fi worked only sometimes. Hot and stuffy in room but Xavier brought a fan which was helpful. Only one faucet worked on sink with lukewarm water and shower was not so great, but had nice hot water. Also, no fridge, microwave or anything. Parking was about 1/4 mile away and an extra $10-$15 a night. Xavier was very trustworthy and helpful and gave us good suggestions where to eat, etc.. (The reason for the 3stars otherwise I would give it Just 2 stars for comfort). He was also a good communicator and responded to texts and requests promptly. This place was close to the center and seemed to be safe enough with double locked doors. All in all I felt like we paid a lot for what we got compared to other places we stayed in MX though. Be prepared to pay for your stay in cash (pesos) too.
    more
  • Great Showers! Mar 30, 2018

    By erwinmac
    The hotel was near a new mall. The room was small but clean. We stayed for 13 days. On the 3rd day, a bottle of perfume was taken out of the room when they cleaned it. The front desk was notified and they said the cleaning crew knew nothing about it. Nothing else done about it. Use the room safe as the cleaning staff may not be trusted. The bottle of perfume was not high in value but still bothered my wife because something was taken out of the room. No manager came to talk to us in the next 10 days of our stay. Another thing, we received 2 card keys in the beginning of our stay. One cracked and did not work when trying to open the door. I alerted the front desk and they said they will replace it for 200 pesos as “all room cards are inventoried”. Such a valuable piece of plastic... We continued to stay there as we were already charged for the entire stay. Flip a coin when deciding on this hotel as they seem to be customer friendly until a problem arises. The only real plus were the showers.
    more
  • Three stars Jul 9, 2019

    By Curly Grrl
    When I initially got the app (about 6 years ago) I was very pleased with the recommendations and found that the reviews and ratings were quite accurate. I was also happy with how easy the app was to use. Notice I said WAS. Now, not so much. For some reason, I am unable to do a general city search; it wants to only search for what is closest to me. Most importantly, many user reviews of properties state peoples personal experiences and not specific to the amenities, facilities, staff and services. And I suspect someone has been editing out the negative comments. We stayed at a property three years ago with a high star rating and glowing reviews, but when we got there, it was a run down motel 50 yards from a freeway. They required a $200 deposit - even with a credit card, worn out carpeting, an AC unit that had to be beaten before it would cough out coolish air, if it blew any air at all, no hot water and spotty wi-fi. I have been reading reviews online and comparing those to reviews on Booking and they are not even close: 2 weeks ago people have began complaining about bedbugs and roaches at one property, while no mention of such nastiness is made on Booking where the reviews are still all positive. I will try the update and see if that fixes the functionality of the app and continue researching online reviews/ratings.
    more
  • Gusde House Apr 2, 2018

    By Makebetterapps
    The price was right for me to stay next door to my friends and the staff was excellent. If you’re use to luxury I’d stay somewhere else; the bright photos on the website look new, comfortable, a magical. This place is dark n dingy at best. Very misleading photos but fine for what I needed I suppose. I booked 10 nights for under $350 USD I only slept there about four or five total nights so I sorta didn’t get to use all the benefits of free breakfast and sort of wasted money; that’s my fault not theirs but I’d have booked somewhere even cheaper had I known the downfalls of this place. Very friendly and trust worthy staff. I never locked a thing and was barely ever there to watch over my stuff. Sometimes it’s hard to find anyone depending on the hour but I would still suggest staying here for the price tag just don’t expect the Lap of luxury that the website promotes.
    more
  • Great location but not what I expected. Sep 25, 2020

    By Yoi618
    Not what I expected for the price we paid. The hotel is in a great location but could use some upgrades and better housekeeping skills. The room was spacious but not as clean as it should be. The bathroom curtain was white with some gray stains which showed it had not been properly watched in a long time. The bathroom sink had some yellow stains in the corner and the toilet paper holder was falling off the wall. This one had a whole right next to it that was never patched up and the footboard needed some real good cleaning as they were gray instead of white. I spoke with the front desk about it and they sent the housekeeper to clean the room but everything I mentioned was still the same when we got back to the room. You could tell they switched the bedroom sheets, replaced the towels and vacuumed the floors but nothing else was done. This is the first time I experience anything like this in a hotel and it was a shamed. The food is also over priced. I was only there for two nights and didn’t want to make a big deal about the cleanliness of the room but unfortunately, I would not be staying here again.
    more
  • Oct 4, 2020

    By Percy Warmneck
    The app didn't automatically upload my recent trips, apart from a single one, which was really unhelpful. But the most frustrating thing was that finding any kind of online or telephone help is really difficult. And after I found it, a bot twice stopped my attempts by transferring me to an expired thread. Grrrr! But possibly the worst aspect is that all my positive hotel reviews have quickly been published whereas my single negative one wasn't. Instead I was told it didn't conform to guidelines.
    more
  • Oct 7, 2020

    By Fergus Kenny
    Unable to cancel my booking. I downloaded the app so I could cancel my booking. I've been going around in circles, firstly the cancel booking option is not easily viewable. When I did manage to confirm cancellation, it returns a 'there was a problem' so my booking is not cancelled. If I try and use Live Chat I'm brought to another booking option! I just want to cancel a booking, why is it so awkward to do something so simple!
    more
  • Reasonable for a last minute booking Mar 19, 2018

    By Tina Pastore
    The B&B is located in a nice historic area. It is a bit too far from the station, especially because we could not find any taxi service in the city. There is no reception at the building and we didn’t receive the email by the time we got there, which was a bit confusing. But we managed to speak to the person in charge. The building looks nice and historic. The bedroom was a bit expensive for the type of furniture they have there. The bedroom furniture looks cheap and old. The bathroom was nice, but the shower box was poorly installed and didn’t work properly. They offered a breakfast, which was included in the price. But the breakfast was too basic and we had to order some sides to complement our meal. However, we were charged twice for the basic breakfast and the service was pretty disappointing. We did book our stay without researching at the very last minute. The B&B was a recommendation by a friend. But we expected a little more for the price we paid for the suite.
    more
  • Muscat Hills Resorts Feb 9, 2018

    By GumpDrvr
    Day 1: Upon arrival we were not even welcomed at the gate. Security was very rude even though we arrived in an airport taxi. There was not even a hotel buggy to take us to our quarters. Dinner that evening was great we had a wonderful hostess from Myanmar and in my opinion absolutely professional beyond measure. Day 2 : The beaches and the breakfast were wonderful. The views were simply and breathtaking. Dinner that nights was one of the worst experiences I have ever had. The hostesses were very pushy in trying to get us to place our order. Then after that didn’t work they ignored us until we had to signal them to come over. The kicker out of the whole night was their manager Ricardo. Me and my wife watched him greet every other table and guest that night twice while only glancing at us. I guess we had to either be Arab or Caucasian for him to even greet us in his Resturant. Horrible experience never would I recommend this resort to anyone.
    more
  • Oct 18, 2020

    By Jak
    App used to work great, but recently it doesn't always load full pages or properties shared to via friends, when clicking 'Select Rooms' it always crashes/goes back to the previous page (can't book any rooms anymore). Had worked flawlessly before. Have re-installed the app multiple times yet the bug is always there. Thankfully I am also travelling with a laptop as otherwise this bug with the app would have made booking impossible. Not an app to reply on when only travelling with a phone!
    more
  • Awful customer service And bad customer relations. Aug 13, 2020

    By Dabate074
    I’ve used boooking several times in the past without problems, until recently. It was my birthday and wanted to celebrate with my girlfriend. I went on the Booking app to find a Jacuzzi Suite and located one in their site at a Holiday in express and Suites. Drove over a hundred miles to this hotel that I reserved And got to hotel. Checked in and went up to room only to find their was no jacuzzi in room. Called front desk and was told that they didn’t have any rooms with jacuzzis, and that I would need to talk to manager in the morning. Talked to manager at checkout and was told that They are not going to refund me at all because it’s not their fault, it’s Bookings fault and I had to call them. Called booking and they said it’s not their fault either. So I guess it’s my fault that I was lied to and lured into a hotel for something I was promised and paid for but didn’t receive. Beware of Booking. Com as they will not stand behind anything, and don’t care a lot guest relations. Again I used them to book many times in the past and will not again and suggest for your sake you do not either.
    more
  • Oct 7, 2020

    By Ashley Roehrig
    This is the only booking app where they didn't even attempt to right some wrongs. The hotel i stayed at was not at all how it was being advertised and the free shuttles didn't exist so i spent over 100 on ubers. No grand breakfast buffet just the worst grab n go I've ever seen and I've stayed at a lot of hotels that are not supposed to be as nice as the embassy in orlando
    more
  • Oct 25, 2020

    By Marion Meza
    HORRIBLE!!! I got to the hotel where I had booked, and when I get there my reservation was cancelled, and they did charge for the room on my crédit card. Booking said the property had cancelled my reservation and vise versa, and the same with them charging for the room. I was told I would be getting a reimbursement, which never happened. All they did was having me back and forth, between phone calls and NEVER got my money back..
    more
  • Chic Royalton Mar 19, 2018

    By Dashpromlgyo
    I checked in here on Friday and I hate every minute of it.I paid for a luxury room what I got was far from that my first room was room 5111. You can tell the room was hit hard during the flood it has mold everywhere. I requested to get moved because of the awful smell in the room and breathing was impossible. When I called to complain they just hung up the phone. The first room we had had fresh cut fruits and a bottle of wine nice presentation but we could not eat anything out of the moldy room we finally got moved to another room that was not luxury with two beds instead of a king bed. Spoke to a supervisor who gave us reservation to a Mediterranean restaurant which already came with our booking lol.. I have requested to be moved to the diamond room and offered to pay more the hotels has refused to grant this claiming they are all full as I sit by the pool and see empty rooms. I have never felt the need to write a review but this is the WORST hotel I have ever stayed in can’t wait to get home absolutely HATE IT unfortunately am here until Wednesday hopefully someone will make this right but I highly doubt it
    more

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