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  • img Community
    Travel and find the best accommodation options in Italy. This tool is highly effective in finding the best deals on hotels and apartments in the European nation. It offers 27 million accommodation options across the world, most of which are in Italy.
    img by Stefan
    1 year ago
  • img Community
    Find the ideal accommodation option in Russia. This tool allows you to search for hotels, apartments, and vacation rentals that cater to your taste. It features over 1.5 million properties across several countries. With it, you can never get stranded in terms of accommodation when you visit Russia.
    img by Stefan
    1 year ago
  • img Community
    Contrary to what many travelers think, this app is not just for city center hotels. Accommodation close to national parks is also easy to find through it - so much so that you can sort out your next trip to Redwood in about 10 minutes.
    img by Antonio
    11 months ago
  • img Expert
    1. Search over 1.5 million hotels, motels, and more all in an accurate and organized layout
    2. Book your travel on the go with paperless confirmation, ability to change anytime, 24/7 support and helpful reminders
    3. Get great offer right from the convenience of your device to find daily deals that support your budget
  • Great stay for a great price Apr 10, 2022

    By DNGKATG34
    The check/check out process we so easy. Rooms weren’t anything spectacular but they were spacious and got the job done for our home away from home for 10 days. The beds were SO comfortable. 2 pools on site. Hotel is in a great location with in walking distant of some restaurants/activities/shopping areas. Super convenient that it had a “convenience shop” in the lobby, as well as an arcade, breakfast restaurant, and lounge/restaurant. About 25 minutes from Disney and 10 minutes from Universal Studios. It has a free shuttle to Universal which we definitely took advantage of. Staff were all nice. Will definitely book again if ever in the area! Literally the ONLY negative of the stay was the 2 story part of the hotel we stayed in didn’t have an elevator and we were on the 2nd floor. Slight inconvenience but nothing worth rating the hotel any less than 5 stars!
  • Mar 10, 2022

    By Roosevelt McCarter
    It's easy to use and see how much round-trip is going to cost when you get on a Train, Plane or Bus Terminal to get where your going. You have the option to Pay with Cash or Credit Card but be careful because most ATM is out of order and you'll have to find another paying method. I'll have to rate this as high as a 5 Star could go and tell others what you think before Installing it from Google Play Store. It really needs Updates and Feedback which is optional. Thanks for the heads-up. Good-bye.
  • Feb 23, 2022

    By pat AMENT
    I love the ability to use filters to locate the properties with the amenities I'm looking for. I can sort for inns, boats or yurts if I choose. Beachfronts, mountain views or city center locations are easy to find. Locating spas, non smoking, breakfast included options or maps, airlines, car rental, and things to do are all part of the app. I love the photos and detailed descriptions of each destination. And customer service and the hosts contact information when I need it... Easily the Best!
  • Usually my go to app Jan 24, 2021

    By Do Pangea
    Overall the app is pretty good, there are just a couple of things I wish would be changed. First, a lot of accommodations (especially in the US) charge a security deposit. It’s almost never easy to find out how much it is and it can even cause a cancelation if it goes over your card limit. I really feel security deposits are a form of age discrimination. What I would like is a way for the app to filter OUT properties that charge a security deposit. This would show age discriminating businesses that we won’t tolerate it. Secondly, again in the US, it doesn’t show the taxes until you’re on the last page to book. It makes properties seem cheaper than they really are. Booking even in expensive countries like the UK can still be cheaper because it’s difficult to find something affordable and safe in the US. Some of these things may be difficult to change given how unfriendly the US is towards its own consumers, but I overall love using this app and hope they can do something to punish age discriminating businesses and help save us money when booking domestic.
  • May 9, 2022

    By Pati M. Whelan nickname Sophi
    I have found this app to be user friendly. I've had no mistakes/ unexpected surprises regarding room charges etc. The reservations are clear, concise, complete with contact information. The ability to go back, review, make changes in the booking specifics is easily accomplished. I will continue to use this app for booking rooms and transportation needs. I have also recommended this app to my friends and family.
  • Reservations not accurate on arrival May 20, 2022

    By fcbsdukes
    Apparently according to the hotels they never received all the information for my rooms. First one had been confirmed on the way 3 times. Worked out in the end. The second had nothing correct & blamed this booking site. I’ve allergies ruined the evening & we didn’t stay an extra day because nobody cared. They made it seem like they jumped through hoops to make me comfortable They did not I’m allergic to down removing it doesn’t remove all the presence of down Zyrtec & epipens later I was still not well the next am. At first they had 2 King rooms on different floors I booked 2double bed rooms next to or near each other Traveling with elderly parents. Then said we’re going to get you 2 new rooms I was waiting in the courtyard we put our stuff back in the car It took way too long. Went to dinner & found out on our return they just removed the down bedding. No manager. Nobody cared. And I reserved with breakfast & had it printed out. They wouldn’t look & said they didn’t have it down. What a nightmare. Double Tree in Gainesville. We would have stayed another night there. Next time we’ll choose a different hotel directly.
  • Great stay for a great price Apr 10, 2022

    By DNGKATG34
    The check/check out process we so easy. Rooms weren’t anything spectacular but they were spacious and got the job done for our home away from home for 10 days. The beds were SO comfortable. 2 pools on site. Hotel is in a great location with in walking distant of some restaurants/activities/shopping areas. Super convenient that it had a “convenience shop” in the lobby, as well as an arcade, breakfast restaurant, and lounge/restaurant. About 25 minutes from Disney and 10 minutes from Universal Studios. It has a free shuttle to Universal which we definitely took advantage of. Staff were all nice. Will definitely book again if ever in the area! Literally the ONLY negative of the stay was the 2 story part of the hotel we stayed in didn’t have an elevator and we were on the 2nd floor. Slight inconvenience but nothing worth rating the hotel any less than 5 stars!
  • Mar 10, 2022

    By Roosevelt McCarter
    It's easy to use and see how much round-trip is going to cost when you get on a Train, Plane or Bus Terminal to get where your going. You have the option to Pay with Cash or Credit Card but be careful because most ATM is out of order and you'll have to find another paying method. I'll have to rate this as high as a 5 Star could go and tell others what you think before Installing it from Google Play Store. It really needs Updates and Feedback which is optional. Thanks for the heads-up. Good-bye.
  • Feb 23, 2022

    By pat AMENT
    I love the ability to use filters to locate the properties with the amenities I'm looking for. I can sort for inns, boats or yurts if I choose. Beachfronts, mountain views or city center locations are easy to find. Locating spas, non smoking, breakfast included options or maps, airlines, car rental, and things to do are all part of the app. I love the photos and detailed descriptions of each destination. And customer service and the hosts contact information when I need it... Easily the Best!
  • Usually my go to app Jan 24, 2021

    By Do Pangea
    Overall the app is pretty good, there are just a couple of things I wish would be changed. First, a lot of accommodations (especially in the US) charge a security deposit. It’s almost never easy to find out how much it is and it can even cause a cancelation if it goes over your card limit. I really feel security deposits are a form of age discrimination. What I would like is a way for the app to filter OUT properties that charge a security deposit. This would show age discriminating businesses that we won’t tolerate it. Secondly, again in the US, it doesn’t show the taxes until you’re on the last page to book. It makes properties seem cheaper than they really are. Booking even in expensive countries like the UK can still be cheaper because it’s difficult to find something affordable and safe in the US. Some of these things may be difficult to change given how unfriendly the US is towards its own consumers, but I overall love using this app and hope they can do something to punish age discriminating businesses and help save us money when booking domestic.
  • May 9, 2022

    By Pati M. Whelan nickname Sophi
    I have found this app to be user friendly. I've had no mistakes/ unexpected surprises regarding room charges etc. The reservations are clear, concise, complete with contact information. The ability to go back, review, make changes in the booking specifics is easily accomplished. I will continue to use this app for booking rooms and transportation needs. I have also recommended this app to my friends and family.
  • Reservations not accurate on arrival May 20, 2022

    By fcbsdukes
    Apparently according to the hotels they never received all the information for my rooms. First one had been confirmed on the way 3 times. Worked out in the end. The second had nothing correct & blamed this booking site. I’ve allergies ruined the evening & we didn’t stay an extra day because nobody cared. They made it seem like they jumped through hoops to make me comfortable They did not I’m allergic to down removing it doesn’t remove all the presence of down Zyrtec & epipens later I was still not well the next am. At first they had 2 King rooms on different floors I booked 2double bed rooms next to or near each other Traveling with elderly parents. Then said we’re going to get you 2 new rooms I was waiting in the courtyard we put our stuff back in the car It took way too long. Went to dinner & found out on our return they just removed the down bedding. No manager. Nobody cared. And I reserved with breakfast & had it printed out. They wouldn’t look & said they didn’t have it down. What a nightmare. Double Tree in Gainesville. We would have stayed another night there. Next time we’ll choose a different hotel directly.
  • Apr 12, 2022

    By Jennifer Crawford
    I've had nothing but success with my last 6 bookings, and I have 3 future vacations already booked! The entire experience from searching for properties to paying to changing dates/cancelling bookings has been nothing but flawless. I love how simple the layout is. And I've found you cannot beat the prices once you've leveled up in the Genuis Loyalty Program! Highly recommend!
  • May 2, 2022

    By Dimakatso Kgosana
    I enjoy the discounts mostly. I love to travel and almost always use the app for all my accommodation needs. I always get an idea of what is available and the cost involved. It's a bit disappointing to experience a different accommodation to that which was advertised. Hosts do not always put accurate info on the app. I always address this in my reviews though. Love the app 💙
  • Please post warnings! Dec 20, 2021

    By Kahunahammer
    We do not live in a state that is running in fear from Covid. We have not had to deal with masks for over a year and a half. So we were a little taken back when we got to the hotel and had to mask up. No big deal, I carry my Shaun the sheep mask with me. We are also greatly disappointed that nowhere on the app does it disclose the yuge number of amenities that were not going to be available. That’s a yuge selling point for some people. Not whether or not I am forced to wear a mask, could care less. However nowhere did they check our temperatures, ask us any questions in regards to our health. They did not make us wash our hands or use sanitizer, but we had to have the mask on! Let’s get back to the truth in advertising part for things that you pay for. Greatly disappointed about the pool being closed. Have you done any research in the area of chlorine and Covid? Because your paper masks are far less effective then hand washing. The three stars is for the staff they were great. The two missing stars belong to ownership.
  • Amazing Books! Oct 18, 2018

    By Prairie Pug
    From the beginning, this app, even within context of changing infrastructures, within networks, and all of us with individual security challenges test our patience I knew something was different immediately in the software design of this app. That is, I have often felt I was falling between the cracks in apps in the last 2 years, so was this skeptical of one that would hold so much info ( safety, financial) and transport hotel details of a reservation. But, it does, and so seamlessly set up my personal and business accounts (and led me thru process of organizing my 'books') in just making a travel plan that I was unaware of all the gains until now. The ease of use, for those of us with little or waning patience for glitches, 'fear of losing things' syndrome is great...hang in there thru a 3-4 bookings. it will all start appearing, syncing, all history intact, etc. My hope is (once again...) restored!!! Beautiful.
  • Dec 28, 2021

    By Carlos Santillan
    DO NOT USE. I plan on uninstalling the App after I complete this review update. 3 months after my previous review, the App will still not allow you to map the location until after you have booked it. You can't even copy the address so you can paste it into a mapping App. Add to that the fact that it only provides the straight line distance from your location, and not the driving distance. I ended up driving 35-minutes in the wrong direction AGAIN!!
  • Booking is a fraud Dec 23, 2021

    By GajSuntra
    My parents made a reservation at a hotel in Winchester, England, then cancelled on time to not get charged, per the terms of the reservation. They received an email confirming it was cancelled and that no charge will be made. To their surprise, one week after the cancellation they got charged the full amount of €240 a night. Then the nightmare began. Calling booking customer was a horrendous experience. Every person picking up the call would tell us a different story. They would say they did not charged it, or that it corresponded to another reservation (which it didn’t), or they would acknowledge it was a mistake and that they had to wait. We also called the hotel which confirmed that on their end they never charged us and therefore it had been Booking making the charge. After one month of about 17 calls with Booking customer service and sending bank documents to proof that the reservation had been charged to their bank account, finally my parents bank was able to present a complaint to Visa, providing all the documents, and they received the refund that Booking would deny them over and over again. This was an absolute fraud on the part of Booking and my family members and myself will never use this app again, period. There are lot of people in travel forums sharing similar experiences. Bye bye Booking.
  • Jan 4, 2022

    By Matt M
    The app works fine. Booking offers some of the best deals available. Unfortunately, I have recently been let down by their customer service and communication. I booked a car rental, but it didn't show up in my bookings and there were no emails, so we figured we didn't finish Booking it or there was some error and booked a second reservation. A couple weeks later I saw that we were billed for Both reservations. Booking told us it was a "no show", no refund, didn't care about the reason. $380 gone
  • Terrible customer service! Jul 2, 2021

    By And M not happy
    Last year we had a trip planned in March, flying out 3 days after the pandemic started. All of our travel plans got canceled so naturally we had to cancel the hotel room we booked through your app. We were told we could not cancel and get a refund, but instead could inform them of when we planned to travel again so we can change the date/get a credit. Now that Iceland has opened back up (this is where we had our hotel at), we rebooked our trip and called Booking to get the credit for the room. We were told today that because we did not call them to change the dates prior to our original hotel booking (March 15, 2020), that our credit was no longer active and there is nothing they can do. They told us to call the hotel but when we did, they said Booking never gave them our money and that we have to resolve it with Booking. Basically you all expected us to magically know when we would travel again 3 days after the pandemic started so now we are out 3 days worth of a hotel. I’m extremely unhappy and cannot express to you enough that I will not be using Booking in the future!!! You have stolen our money and that’s all there is to it.
  • Great location but not what I expected. Sep 25, 2020

    By Yoi618
    Not what I expected for the price we paid. The hotel is in a great location but could use some upgrades and better housekeeping skills. The room was spacious but not as clean as it should be. The bathroom curtain was white with some gray stains which showed it had not been properly watched in a long time. The bathroom sink had some yellow stains in the corner and the toilet paper holder was falling off the wall. This one had a whole right next to it that was never patched up and the footboard needed some real good cleaning as they were gray instead of white. I spoke with the front desk about it and they sent the housekeeper to clean the room but everything I mentioned was still the same when we got back to the room. You could tell they switched the bedroom sheets, replaced the towels and vacuumed the floors but nothing else was done. This is the first time I experience anything like this in a hotel and it was a shamed. The food is also over priced. I was only there for two nights and didn’t want to make a big deal about the cleanliness of the room but unfortunately, I would not be staying here again.
  • May 2, 2022

    By Parth Dodia
    The app is useful for finding a quick accomodation, unless you have to deal with the customer service. This is the worst customer service experience so far, your call will be kept on hold indefinitely, and will be disconnected randomly (don't expect a call back after that). The email id they provide to lodge complains is also no longer monitored. Better to use Booking as a catalogue and call the hotel directly and book a room.
  • HORRIBLE EXPERIENCE DO NOT STAY HERE! Dec 3, 2021

    By Jerryd180
    Run fast the other way!!! This hotel needs to close down and have a total rehab. I don’t mind older properties if they are kept up. This hotel has lots of deferred maintenance. We asked for a quite room. We were given a king room that faces Canal Street. First mistake! The road noise, vehicles honking, people screaming, sirens all day and night, and some dude on a megaphone for hours at a time preaching. This is definitely not a relaxing hotel. Once you wade past all the homeless people you finally get to the front doors. There was a security guard on call at night but he isn’t checking anyones id or proof you are staying here. Once we get to our room it was awful. The drapes are stained with brown spots all over them. The carpet is stained. There are ants crawling on the bed. The bed frame has iron pieces hanging out and my wife cut her shin. The bed cover is ripped to shreds. No blankets. The front desk does not answer the phone. The commode was broke. Mold in the shower. Air conditioning return vent is filthy. The positive are location within city and air conditioner works great. DO NOT WASTE YOUR MONEY ON THIS RUN DOWN HOTEL. For $900 for 3 nights, we were definitely ripped off.
  • May 16, 2022

    By Phillip Ray
    Prices shown are almost never what you actually pay. Lately there are always new fees for cleaning, taxes or a book now only price. Just seems really shady and unreliable. I don't mind paying the fees if you just include that in the initial price... Just feels like a scam. Other apps don't do that, and I'll use one of them.
  • Awful customer service And bad customer relations. Aug 13, 2020

    By Dabate074
    I’ve used boooking several times in the past without problems, until recently. It was my birthday and wanted to celebrate with my girlfriend. I went on the Booking app to find a Jacuzzi Suite and located one in their site at a Holiday in express and Suites. Drove over a hundred miles to this hotel that I reserved And got to hotel. Checked in and went up to room only to find their was no jacuzzi in room. Called front desk and was told that they didn’t have any rooms with jacuzzis, and that I would need to talk to manager in the morning. Talked to manager at checkout and was told that They are not going to refund me at all because it’s not their fault, it’s Bookings fault and I had to call them. Called booking and they said it’s not their fault either. So I guess it’s my fault that I was lied to and lured into a hotel for something I was promised and paid for but didn’t receive. Beware of Booking. Com as they will not stand behind anything, and don’t care a lot guest relations. Again I used them to book many times in the past and will not again and suggest for your sake you do not either.
  • Apr 11, 2022

    By Kevin
    It's the perfect app as long as you don't need any customer service. I booked a hotel and once I checked in I noticed that none of the facilities are working and the owner basically lied about the package, customer service is asking me to contact the same person for cancelation and refound, no mediating, no help, no service. Be very careful when you want to use this app, you are on your own
  • img Community
    Travel and find the best accommodation options in Italy. This tool is highly effective in finding the best deals on hotels and apartments in the European nation. It offers 27 million accommodation options across the world, most of which are in Italy.
    img by Stefan
    1 year ago
  • img Community
    Find the ideal accommodation option in Russia. This tool allows you to search for hotels, apartments, and vacation rentals that cater to your taste. It features over 1.5 million properties across several countries. With it, you can never get stranded in terms of accommodation when you visit Russia.
    img by Stefan
    1 year ago
  • img Community
    Contrary to what many travelers think, this app is not just for city center hotels. Accommodation close to national parks is also easy to find through it - so much so that you can sort out your next trip to Redwood in about 10 minutes.
    img by Antonio
    11 months ago
  • img Expert
    1. Search over 1.5 million hotels, motels, and more all in an accurate and organized layout
    2. Book your travel on the go with paperless confirmation, ability to change anytime, 24/7 support and helpful reminders
    3. Get great offer right from the convenience of your device to find daily deals that support your budget
  • Great stay for a great price Apr 10, 2022

    By DNGKATG34
    The check/check out process we so easy. Rooms weren’t anything spectacular but they were spacious and got the job done for our home away from home for 10 days. The beds were SO comfortable. 2 pools on site. Hotel is in a great location with in walking distant of some restaurants/activities/shopping areas. Super convenient that it had a “convenience shop” in the lobby, as well as an arcade, breakfast restaurant, and lounge/restaurant. About 25 minutes from Disney and 10 minutes from Universal Studios. It has a free shuttle to Universal which we definitely took advantage of. Staff were all nice. Will definitely book again if ever in the area! Literally the ONLY negative of the stay was the 2 story part of the hotel we stayed in didn’t have an elevator and we were on the 2nd floor. Slight inconvenience but nothing worth rating the hotel any less than 5 stars!
  • Mar 10, 2022

    By Roosevelt McCarter
    It's easy to use and see how much round-trip is going to cost when you get on a Train, Plane or Bus Terminal to get where your going. You have the option to Pay with Cash or Credit Card but be careful because most ATM is out of order and you'll have to find another paying method. I'll have to rate this as high as a 5 Star could go and tell others what you think before Installing it from Google Play Store. It really needs Updates and Feedback which is optional. Thanks for the heads-up. Good-bye.
  • Feb 23, 2022

    By pat AMENT
    I love the ability to use filters to locate the properties with the amenities I'm looking for. I can sort for inns, boats or yurts if I choose. Beachfronts, mountain views or city center locations are easy to find. Locating spas, non smoking, breakfast included options or maps, airlines, car rental, and things to do are all part of the app. I love the photos and detailed descriptions of each destination. And customer service and the hosts contact information when I need it... Easily the Best!
  • May 9, 2022

    By Pati M. Whelan nickname Sophi
    I have found this app to be user friendly. I've had no mistakes/ unexpected surprises regarding room charges etc. The reservations are clear, concise, complete with contact information. The ability to go back, review, make changes in the booking specifics is easily accomplished. I will continue to use this app for booking rooms and transportation needs. I have also recommended this app to my friends and family.
  • Apr 12, 2022

    By Jennifer Crawford
    I've had nothing but success with my last 6 bookings, and I have 3 future vacations already booked! The entire experience from searching for properties to paying to changing dates/cancelling bookings has been nothing but flawless. I love how simple the layout is. And I've found you cannot beat the prices once you've leveled up in the Genuis Loyalty Program! Highly recommend!
  • Amazing Books! Oct 18, 2018

    By Prairie Pug
    From the beginning, this app, even within context of changing infrastructures, within networks, and all of us with individual security challenges test our patience I knew something was different immediately in the software design of this app. That is, I have often felt I was falling between the cracks in apps in the last 2 years, so was this skeptical of one that would hold so much info ( safety, financial) and transport hotel details of a reservation. But, it does, and so seamlessly set up my personal and business accounts (and led me thru process of organizing my 'books') in just making a travel plan that I was unaware of all the gains until now. The ease of use, for those of us with little or waning patience for glitches, 'fear of losing things' syndrome is great...hang in there thru a 3-4 bookings. it will all start appearing, syncing, all history intact, etc. My hope is (once again...) restored!!! Beautiful.
  • Extended stay in Tampa Fl Oct 8, 2017

    By This is a Scam, and costly!
    My check in time was supposed to be 3 pm and I got there at 4:30, I still had to wait sitting in the lobby for another 10-20 min waiting for her to give me a room number but a man walked in behind me to check in and she gave him his room and he did not have to wait. I booked well over a month in advance requesting a bottom floor and got a 3rd floor room. The breakfast was nothing like it said had coffee and granola bars really disappointing! They say they are only 2.6 miles from the stadium and they are over 6.6 miles away!! The person checking us in seemed very rude and not very friendly at all!! At check out the lady was leaving the lobby briefly asked me what room and said fine and walked away not sure if I was supposed to do anything else instead, I really hope it was fine because there was no one else around to ask!! Was very disappointed and the facilities was a big let down!!
  • Outstanding location and service Mar 6, 2018

    By Datjushappend
    The room was large and appeared even more spacious with the tall ceilings. The view from our first floor room was amazing. Very large windows and remote control blinds made it all the better. The bathroom was up to date and clean. The bed slept well and I would rate it above above average. The addition of the included mini bar was a nice touch. They restock the wine, water, coke, diet Coke (Coke Light), Sprite, beer, and peanuts every evening. I never heard noise from the nieghboring rooms. The location was central enough to get around easily. It is only an eight minute walk with luggage to the central train station. The staff was welcoming and accommodating. I had but two complaints. First, the water in our shower and one of the double sinks in the room had a drainage problem. They backed up very quickly. The tub and other sink did not have the same issue. Overall, I would say the hotel was the best I've stayed at in Amsterdam.
  • Savoia Johnson Aug 15, 2021

    By HARLEY TOOCUTT QUINN- JOHNSON
    I love everything about this place and I LITERALLY MEAN EVERYTHING !☝️😫 from the beautiful clean fully loaded house to the breath taking ocean site ! Like you literally take 8 steps out the house and your feet is in the sand and the view and vibe is taking your pain and stress right away ! 🥺🙏♥️ I loved everything I slept so peacefully 🤦🏻‍♀️ and they even had items in the closet for the beach such as children toys 🧸 and beach layouts ! 🏖 I definitely will be renting again and definitely would give 6 stars ⭐️ if I CAN ! let’s not forget the $200 dollar deposit they gave me back literally I’m 24 hours 🙏 not 3-6 business days , (24 hours) ! Which was definitely appreciated because it help save me from coming out my pocket for extra expenses while I wait those few days so I really do appreciate and thank you guys SO MUCH I promise this was one of the best birthdays EVER 🥺☝️♥️🤲♥️🌎
  • My stay at the Drury Inn in Greenville Jan 10, 2021

    By Nicole2687$
    First off,I love the location specially if you don’t feel like driving long distances for the most convenient thing’s! It’s great restaurants near by, you have Walmart down the street. I had a king suite room! I love love the amount of space of the room! The room had a hallway from the front door to the bedroom it self. The bathroom,I kid you not you could have a party in the bathroom if you wanted too! You didn’t feel so closed in, in the bathroom you had more then enough room! The shower was bomb,It was a walk-in shower which I love! I love the location of my room, I loved being in the corner. Everyone was friendly, and very homey. Even with this pandemic going on, they was well organized. You didn’t hear no loud noise while trying to relax and sleep. The tv was very decent, had good channels. I was dere for four nights,I can’t wait to go back!
  • Usually my go to app Jan 24, 2021

    By Do Pangea
    Overall the app is pretty good, there are just a couple of things I wish would be changed. First, a lot of accommodations (especially in the US) charge a security deposit. It’s almost never easy to find out how much it is and it can even cause a cancelation if it goes over your card limit. I really feel security deposits are a form of age discrimination. What I would like is a way for the app to filter OUT properties that charge a security deposit. This would show age discriminating businesses that we won’t tolerate it. Secondly, again in the US, it doesn’t show the taxes until you’re on the last page to book. It makes properties seem cheaper than they really are. Booking even in expensive countries like the UK can still be cheaper because it’s difficult to find something affordable and safe in the US. Some of these things may be difficult to change given how unfriendly the US is towards its own consumers, but I overall love using this app and hope they can do something to punish age discriminating businesses and help save us money when booking domestic.
  • May 2, 2022

    By Dimakatso Kgosana
    I enjoy the discounts mostly. I love to travel and almost always use the app for all my accommodation needs. I always get an idea of what is available and the cost involved. It's a bit disappointing to experience a different accommodation to that which was advertised. Hosts do not always put accurate info on the app. I always address this in my reviews though. Love the app 💙
  • Gorgeous but out of the way Mar 31, 2018

    By Whereismare
    It was not near or convenient to anything. When you look at the map you think “oh its in Jimbaran so it near...” as there are many great things worth seeing & experiencing here in Jimbaran or Uluwatu area but its quite far from anything due to the windy roads. You have to hire a car —no taxis available from here —and you are at the mercy of whatever they want to charge you, even to go 5 minutes down the road to the closest restaurant. I’d recommend stYing here for a night and enjoying a full day relaxing by the pool and taking in the views. The dinner at the restaurant is quite good and reasonably priced for the portions and quality. Then, after enjoying your time here, find another location for site-seeing the rest of Bali as this is not a convenient base for going on excursions, shopping, dining, etc. its gorgeous and inexpensive for what they offer—this makes it a great value, but its too far away to enjoy anything beyond this property itself.
  • Friendly staff, great accommodations Jan 2, 2021

    By jblessike
    From the beginning at checkout, to questions, to the restaurant staff... everyone was helpful, cheerful and happy! The rooms are a bit small, but we only rested and got ready in them so no worries. The beds and pillows are so comfortable and rooms were clean. The restaurant is currently only serving breakfast, the staff was attentive and pleasant. Could use a lot of upgrades, but was roomy and food was decent. (Not free). The Splashatorium was a good way for the kiddos to wind down. Not really big or much to do. It was just the one slide, pool, and hot tub.... like I said good way to wind down and chill. Make reservations for the splashatorium!!! We made reservations a week in advance do to my research and looking at reviews, otherwise I would not have known. We had no where to sit or put or things, I would recommend that the resort supply enough sitting for the amount of people reserved. All and all a pleasant stay.
  • Reservations not accurate on arrival May 20, 2022

    By fcbsdukes
    Apparently according to the hotels they never received all the information for my rooms. First one had been confirmed on the way 3 times. Worked out in the end. The second had nothing correct & blamed this booking site. I’ve allergies ruined the evening & we didn’t stay an extra day because nobody cared. They made it seem like they jumped through hoops to make me comfortable They did not I’m allergic to down removing it doesn’t remove all the presence of down Zyrtec & epipens later I was still not well the next am. At first they had 2 King rooms on different floors I booked 2double bed rooms next to or near each other Traveling with elderly parents. Then said we’re going to get you 2 new rooms I was waiting in the courtyard we put our stuff back in the car It took way too long. Went to dinner & found out on our return they just removed the down bedding. No manager. Nobody cared. And I reserved with breakfast & had it printed out. They wouldn’t look & said they didn’t have it down. What a nightmare. Double Tree in Gainesville. We would have stayed another night there. Next time we’ll choose a different hotel directly.
  • Please post warnings! Dec 20, 2021

    By Kahunahammer
    We do not live in a state that is running in fear from Covid. We have not had to deal with masks for over a year and a half. So we were a little taken back when we got to the hotel and had to mask up. No big deal, I carry my Shaun the sheep mask with me. We are also greatly disappointed that nowhere on the app does it disclose the yuge number of amenities that were not going to be available. That’s a yuge selling point for some people. Not whether or not I am forced to wear a mask, could care less. However nowhere did they check our temperatures, ask us any questions in regards to our health. They did not make us wash our hands or use sanitizer, but we had to have the mask on! Let’s get back to the truth in advertising part for things that you pay for. Greatly disappointed about the pool being closed. Have you done any research in the area of chlorine and Covid? Because your paper masks are far less effective then hand washing. The three stars is for the staff they were great. The two missing stars belong to ownership.
  • May 22, 2022

    By Tobi
    In general the app is good. However it has such an annoying bug that almost makes me not book my holiday home there: whenever you look into more than maybe 10 accomodations and the list of loaded accomodations is getting quite long, the app loses the scroll state from the whole list after coming back to it from an accomodation screen. Meaning i have to scroll down all the way again and I'm afraid to click on another accomodation as the same happens again. Must be fixed!
  • Mar 31, 2022

    By Foo Bar
    Not what it used to be. In the past there were "no hidden fees", it seems that changed, at least in some countries. Booked a room in Santo Domingo and it didn't show the actual price, there were always taxes and fees that you have to add to the shown price yourself to see what it actually costs. They also bombard you with "get 10% after your stay", when using the app it shows you the coupon is active, but I didn't get anything back after my stay. Contacted support through the app -> no response
  • Jan 4, 2022

    By Matt M
    The app works fine. Booking offers some of the best deals available. Unfortunately, I have recently been let down by their customer service and communication. I booked a car rental, but it didn't show up in my bookings and there were no emails, so we figured we didn't finish Booking it or there was some error and booked a second reservation. A couple weeks later I saw that we were billed for Both reservations. Booking told us it was a "no show", no refund, didn't care about the reason. $380 gone
  • Great location but not what I expected. Sep 25, 2020

    By Yoi618
    Not what I expected for the price we paid. The hotel is in a great location but could use some upgrades and better housekeeping skills. The room was spacious but not as clean as it should be. The bathroom curtain was white with some gray stains which showed it had not been properly watched in a long time. The bathroom sink had some yellow stains in the corner and the toilet paper holder was falling off the wall. This one had a whole right next to it that was never patched up and the footboard needed some real good cleaning as they were gray instead of white. I spoke with the front desk about it and they sent the housekeeper to clean the room but everything I mentioned was still the same when we got back to the room. You could tell they switched the bedroom sheets, replaced the towels and vacuumed the floors but nothing else was done. This is the first time I experience anything like this in a hotel and it was a shamed. The food is also over priced. I was only there for two nights and didn’t want to make a big deal about the cleanliness of the room but unfortunately, I would not be staying here again.
  • May 16, 2022

    By Phillip Ray
    Prices shown are almost never what you actually pay. Lately there are always new fees for cleaning, taxes or a book now only price. Just seems really shady and unreliable. I don't mind paying the fees if you just include that in the initial price... Just feels like a scam. Other apps don't do that, and I'll use one of them.
  • Mar 28, 2022

    By Carlos Velasco
    For some properties, when it comes time to pay for the booking with a credit card or Google Pay, the app says "Something went wrong, Sorry we were not able to take your payment." and so early payment isn't possible. 😩 Same behavior after reinstalling and restarting. Customer support was contacted 6 times about the same issue. It remained unsolved. It's present in the website too. Had to cancel reservations as a result.
  • Dec 28, 2021

    By Carlos Santillan
    DO NOT USE. I plan on uninstalling the App after I complete this review update. 3 months after my previous review, the App will still not allow you to map the location until after you have booked it. You can't even copy the address so you can paste it into a mapping App. Add to that the fact that it only provides the straight line distance from your location, and not the driving distance. I ended up driving 35-minutes in the wrong direction AGAIN!!
  • Booking is a fraud Dec 23, 2021

    By GajSuntra
    My parents made a reservation at a hotel in Winchester, England, then cancelled on time to not get charged, per the terms of the reservation. They received an email confirming it was cancelled and that no charge will be made. To their surprise, one week after the cancellation they got charged the full amount of €240 a night. Then the nightmare began. Calling booking customer was a horrendous experience. Every person picking up the call would tell us a different story. They would say they did not charged it, or that it corresponded to another reservation (which it didn’t), or they would acknowledge it was a mistake and that they had to wait. We also called the hotel which confirmed that on their end they never charged us and therefore it had been Booking making the charge. After one month of about 17 calls with Booking customer service and sending bank documents to proof that the reservation had been charged to their bank account, finally my parents bank was able to present a complaint to Visa, providing all the documents, and they received the refund that Booking would deny them over and over again. This was an absolute fraud on the part of Booking and my family members and myself will never use this app again, period. There are lot of people in travel forums sharing similar experiences. Bye bye Booking.
  • Terrible customer service! Jul 2, 2021

    By And M not happy
    Last year we had a trip planned in March, flying out 3 days after the pandemic started. All of our travel plans got canceled so naturally we had to cancel the hotel room we booked through your app. We were told we could not cancel and get a refund, but instead could inform them of when we planned to travel again so we can change the date/get a credit. Now that Iceland has opened back up (this is where we had our hotel at), we rebooked our trip and called Booking to get the credit for the room. We were told today that because we did not call them to change the dates prior to our original hotel booking (March 15, 2020), that our credit was no longer active and there is nothing they can do. They told us to call the hotel but when we did, they said Booking never gave them our money and that we have to resolve it with Booking. Basically you all expected us to magically know when we would travel again 3 days after the pandemic started so now we are out 3 days worth of a hotel. I’m extremely unhappy and cannot express to you enough that I will not be using Booking in the future!!! You have stolen our money and that’s all there is to it.
  • May 2, 2022

    By Parth Dodia
    The app is useful for finding a quick accomodation, unless you have to deal with the customer service. This is the worst customer service experience so far, your call will be kept on hold indefinitely, and will be disconnected randomly (don't expect a call back after that). The email id they provide to lodge complains is also no longer monitored. Better to use Booking as a catalogue and call the hotel directly and book a room.
  • HORRIBLE EXPERIENCE DO NOT STAY HERE! Dec 3, 2021

    By Jerryd180
    Run fast the other way!!! This hotel needs to close down and have a total rehab. I don’t mind older properties if they are kept up. This hotel has lots of deferred maintenance. We asked for a quite room. We were given a king room that faces Canal Street. First mistake! The road noise, vehicles honking, people screaming, sirens all day and night, and some dude on a megaphone for hours at a time preaching. This is definitely not a relaxing hotel. Once you wade past all the homeless people you finally get to the front doors. There was a security guard on call at night but he isn’t checking anyones id or proof you are staying here. Once we get to our room it was awful. The drapes are stained with brown spots all over them. The carpet is stained. There are ants crawling on the bed. The bed frame has iron pieces hanging out and my wife cut her shin. The bed cover is ripped to shreds. No blankets. The front desk does not answer the phone. The commode was broke. Mold in the shower. Air conditioning return vent is filthy. The positive are location within city and air conditioner works great. DO NOT WASTE YOUR MONEY ON THIS RUN DOWN HOTEL. For $900 for 3 nights, we were definitely ripped off.
  • Awful customer service And bad customer relations. Aug 13, 2020

    By Dabate074
    I’ve used boooking several times in the past without problems, until recently. It was my birthday and wanted to celebrate with my girlfriend. I went on the Booking app to find a Jacuzzi Suite and located one in their site at a Holiday in express and Suites. Drove over a hundred miles to this hotel that I reserved And got to hotel. Checked in and went up to room only to find their was no jacuzzi in room. Called front desk and was told that they didn’t have any rooms with jacuzzis, and that I would need to talk to manager in the morning. Talked to manager at checkout and was told that They are not going to refund me at all because it’s not their fault, it’s Bookings fault and I had to call them. Called booking and they said it’s not their fault either. So I guess it’s my fault that I was lied to and lured into a hotel for something I was promised and paid for but didn’t receive. Beware of Booking. Com as they will not stand behind anything, and don’t care a lot guest relations. Again I used them to book many times in the past and will not again and suggest for your sake you do not either.
  • Apr 11, 2022

    By Kevin
    It's the perfect app as long as you don't need any customer service. I booked a hotel and once I checked in I noticed that none of the facilities are working and the owner basically lied about the package, customer service is asking me to contact the same person for cancelation and refound, no mediating, no help, no service. Be very careful when you want to use this app, you are on your own
  • May 22, 2022

    By Koстя K
    The low score is due to the missing suppport. I'm an old user of Booking. The application is working well, everithing is nice. Until youbget into a trouble with an accommodation at a middle of travel. There is no support, no respond and no help from Booking. They are just simply ignoring you. I've sent several messages to Customer Service , no respond...
  • Roadway Inn- North Miami on NW 167th St Jan 7, 2020

    By Nancy Broda
    Absolutely the worst hotel experience I’ve ever had and I’m 62 and travel frequently. I was there 5 days... the police were there multiple times, vagrants were always around begging money, the elevator was broke down for 2 days, the halls reeked of pot, the room was filthy, we were moved 3 times because the toilet was not working, the carpet was filthy, there was black mold on the ceiling, the air conditioner rattled , the shower barely worked. I paid for my stay in advance so I was stuck. My daughter and her family stayed 2 days and left and found another hotel. Today when thankfully I checked out, the elevator was finally working, there were 6 guests with luggage on the elevator when the rear door opened and a housekeeper with a cart and vacuum forced her way on the elevator pinning my 11 year old grandson against the wall. We all tried to tell her it was too crowded, she pretended she didn’t understand English... I later heard her speaking fluent English. Ironically, I had to wait to get my cash deposit back while someone inspected the room. What a joke. The only reason I gave that dump 1 star was because it had a bed ( with stained linens ) and a roof.
  • Apr 9, 2022

    By Nazar Skalskyi
    Terrible. Refund policy - non existent. If you made a mistake - you're paying in full with no options. If you're foreigner booking in a different country - good luck with anything related to canceling your reservations, getting refunds. I'll be using this app only as a catalog of hotels, and will contact them directly from now on, and I advise users to do the same. Couldn't be worse. I'm not even saying how high they are overcharge hotels. You better off contacting hotels directly.

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