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Security Service Mobile

Security Service Mobile

Security Service Federal Credit Union

Bank anywhere with Security Service Mobile

2.3 Ratings 437+ Reviews 50K+ Downloads

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About Security Service Mobile

Bank anywhere with Security Service Mobile
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Ratings & Reviews

2.3
437+ Ratings
  1. 5
    24+%
  2. 4
    3+%
  3. 3
    5+%
  4. 2
    10+%
  5. 1
    57+%
Write a Review
  • Feb 3, 2021

    By Benjamin Brown
    I appreciate they changed the name to Security Service Mobile. Makes way more sense than MyBranch. I was mostly just unimpressed with the way SSFCU rolled out this change. The text message I received regarding the change looked like a scam message. The app looked really sketchy when I looked it up in the Play Store as well. I don't mess around with banking info. I already get enough scammy emails from Wells Fargo. I think most people are rating this app so low due to the changeover process
    more
  • Meh Jan 12, 2021

    By MacGuru96
    I’m always grateful for a redesign, but I don’t really understand why it had to be made a new app entirely? From what I can tell, the interface is largely unchanged, the gestures still unintuitive and the features just as lacking. I’d really appreciate being able to activate/verify Apple Pay from the app, for instance (having to call every time is quite the ordeal), as well as having the option of a dark mode. Generally, I’d take a leaf from some of the more modern, online banks’ and banking services’ excellent apps.
    more
  • Feb 14, 2021

    By Angelic Medrano
    Doesn't seem like a new and improved app. The all white background is not friendly to the eyes. Also, under the transaction history, the company name no longer displays in full or partial so I have to use the online option to view this info. Another thing, I often get errors when I try to preview balance without logging in, although I have set this up several times. Frustrating. Would love to go back to the old app.
    more
  • Feb 28, 2021

    By teresa adams
    The app is great. I am not able to get the quick balance preview feature enabled even after contacting customer service. I have uninstalled the app and attempted to enable the feature several times over the last couple of months. Every other feature functions and the app is easy to navigate.
    more
  • Meh Jan 14, 2021

    By chrisye70
    “I’m always grateful for a redesign, but I don’t really understand why it had to be made a new app entirely? From what I can tell, the interface is largely unchanged, the gestures still unintuitive and the features just as lacking. I’d really appreciate being able to activate/verify Apple Pay from the app for instance (having to call every time is quite the ordeal), as well as having the option of a dark mode. Generally I’d take a leaf from some of the more modern, online banks’ and banking service’ excellent apps.” -MacGuru96 ye ye
    more
  • App Testing Needed Prior Jan 15, 2021

    By UnnamedBandGeek
    I hope this is your way of testing the app by sending it through email because it’s in need of improvements. So far I’ve only been able to successfully login once and that’s immediately after I download the app. I’ve had to redownload the app three times in hoping that it not logging me in was just a fluke. When I enable Face ID and launch the app, it triggers Face ID despite the login page not even appearing yet. Once that happens it refuses to log me in through Face ID again. After attempting to login a different day, it allowed it though when I attempted to transfer funds from one account to another, the app turned completely blank with only the menu appearing and none of my accounts. You’ve, unfortunately, just relaunched an unusable (at least as of 14Jan, 2021) version of the previous SSFCU My Branch app, relabeled it, and made it pretty. I hope it becomes functional soon with some of the suggested features in these reviews.
    more
  • Feb 23, 2021

    By Lorraine Lissette
    Frustrating. Does not remember my login info. I have to constantly resubmit everything and answer security questions each time I check the app. Called customer service, just to be told (30 mins later) to uninstall and reinstall. The rep was also "unaware" that this was an ongoing issue amd hadn't heard of anyone else having this issue....clearly, I'm not the only one experiencing this. I miss the old app.
    more
  • Horribly Slow Feb 26, 2021

    By M1n30r3
    It is usually so slow connecting that it is unusable. Called support, they wanted me to go to the Play Store to update. I repeatedly told the person I had an iPhone. They acted like they had never heard of on iPhone and kept insisting I needed to go to the Play Store. I finally gave up. An app that doesn’t work and no support to help you. I may have to look for another Credit Union.
    more
  • Feb 2, 2021

    By Leland kolson
    A perfect example of trying to fix something that wasn't broken. Last app worked fine. Now I'm completely unable to login, constant error messages that just give me a 1-800 to call. Not really interested in sitting on hold for half an hour every time I need to check my account on my phone. Just fix the app or allow us to use the one that's worked fine forever. Nobody cares about a slick updated interface when the function is exactly the same as the last.
    more
  • This is sooo bad!!! Jan 31, 2021

    By Drome 28
    I miss the old app. I tried to make a payment to my credit card. It won’t let you select if you want to make the minimum or completely pay it off. You just select what amount you want to pay. But that’s not the worst part. I made a payment because I had a payment due in a few weeks. I checked back about 4 or 5 days later, the payment was made but it says that a minimum payment is still due on my credit card. I paid way more than the minimum payment as well. This is not cool! Why did you guys make a new app? The other app was great. This one can’t even track my payments. I had to go online today to make the payment. Hopefully that one posts correctly so that it doesn’t show up late. In the 10 years I’ve had credit I’ve never missed a payment. Kinda wondering if this app might break my streak. Not cool guys!!!
    more

No reviews available

  • Love it Feb 3, 2021

    By Epjerseyguy
    They made this one the other was a third party they were Payton run. This way if it messes up it will be fixed way faster. Only wish you could transfer to external accounts from app. Hopefully in near future .
  • Beautiful Updated Look Jan 11, 2021

    By Crubaca
    This app looks to be very well designed. Thank you for finally bringing a refreshing look to modern world of banking. My only ask is an option to add my cards to Apple Pay in VIA the app.
  • Feb 28, 2021

    By teresa adams
    The app is great. I am not able to get the quick balance preview feature enabled even after contacting customer service. I have uninstalled the app and attempted to enable the feature several times over the last couple of months. Every other feature functions and the app is easy to navigate.
    more
  • Feb 3, 2021

    By Benjamin Brown
    I appreciate they changed the name to Security Service Mobile. Makes way more sense than MyBranch. I was mostly just unimpressed with the way SSFCU rolled out this change. The text message I received regarding the change looked like a scam message. The app looked really sketchy when I looked it up in the Play Store as well. I don't mess around with banking info. I already get enough scammy emails from Wells Fargo. I think most people are rating this app so low due to the changeover process
    more
  • Meh Jan 12, 2021

    By MacGuru96
    I’m always grateful for a redesign, but I don’t really understand why it had to be made a new app entirely? From what I can tell, the interface is largely unchanged, the gestures still unintuitive and the features just as lacking. I’d really appreciate being able to activate/verify Apple Pay from the app, for instance (having to call every time is quite the ordeal), as well as having the option of a dark mode. Generally, I’d take a leaf from some of the more modern, online banks’ and banking services’ excellent apps.
    more
  • Feb 14, 2021

    By Angelic Medrano
    Doesn't seem like a new and improved app. The all white background is not friendly to the eyes. Also, under the transaction history, the company name no longer displays in full or partial so I have to use the online option to view this info. Another thing, I often get errors when I try to preview balance without logging in, although I have set this up several times. Frustrating. Would love to go back to the old app.
    more
  • Meh Jan 14, 2021

    By chrisye70
    “I’m always grateful for a redesign, but I don’t really understand why it had to be made a new app entirely? From what I can tell, the interface is largely unchanged, the gestures still unintuitive and the features just as lacking. I’d really appreciate being able to activate/verify Apple Pay from the app for instance (having to call every time is quite the ordeal), as well as having the option of a dark mode. Generally I’d take a leaf from some of the more modern, online banks’ and banking service’ excellent apps.” -MacGuru96 ye ye
    more
  • The old one was fine... Jan 14, 2021

    By daaenz
    Bill pay payment dates on the app are further out than on a PC. That’s annoying. And the pending transaction descriptions only show 5 or 6 characters after the word “PENDING”... expanding that, or making a 2nd line would be helpful, as in some cases, it’s hard to tell what merchant is pending. The old app was fine... seems silly to not just make some improvements and do an update to that one.
    more
  • App Testing Needed Prior Jan 15, 2021

    By UnnamedBandGeek
    I hope this is your way of testing the app by sending it through email because it’s in need of improvements. So far I’ve only been able to successfully login once and that’s immediately after I download the app. I’ve had to redownload the app three times in hoping that it not logging me in was just a fluke. When I enable Face ID and launch the app, it triggers Face ID despite the login page not even appearing yet. Once that happens it refuses to log me in through Face ID again. After attempting to login a different day, it allowed it though when I attempted to transfer funds from one account to another, the app turned completely blank with only the menu appearing and none of my accounts. You’ve, unfortunately, just relaunched an unusable (at least as of 14Jan, 2021) version of the previous SSFCU My Branch app, relabeled it, and made it pretty. I hope it becomes functional soon with some of the suggested features in these reviews.
    more
  • Horribly Slow Feb 26, 2021

    By M1n30r3
    It is usually so slow connecting that it is unusable. Called support, they wanted me to go to the Play Store to update. I repeatedly told the person I had an iPhone. They acted like they had never heard of on iPhone and kept insisting I needed to go to the Play Store. I finally gave up. An app that doesn’t work and no support to help you. I may have to look for another Credit Union.
    more
  • Feb 23, 2021

    By Jaime Casillas
    This new app is definitely a downgrade from the old one. Sure it has nice feature's but when they don't work half the time or you can't even login, it's useless. Please bring back the old app until this new one is at least working properly.
    more
  • Not much different than myBranch Jan 13, 2021

    By black_fox23
    New app has nicer design and seems to be less glitchy than the old myBranch app. However, it feels like the same old app just a new design. I still can’t pay my loans or credit cards via the app, I’m still having to access my accounts via browser to pay my bills.
    more
  • Jan 29, 2021

    By Jeff C
    Balance preview is broken, I did the settings and it still tells me to do the same again. (Edit to add) After setting it the exact same way a second time it now works.(end edit) This app is much slower than the old one. A new app should be better not worse than what it replaces. (Added) One improvement it has over the old app is that on a tablet it does not force landscape orientation.
    more
  • Feb 23, 2021

    By Lorraine Lissette
    Frustrating. Does not remember my login info. I have to constantly resubmit everything and answer security questions each time I check the app. Called customer service, just to be told (30 mins later) to uninstall and reinstall. The rep was also "unaware" that this was an ongoing issue amd hadn't heard of anyone else having this issue....clearly, I'm not the only one experiencing this. I miss the old app.
    more
  • Feb 2, 2021

    By Leland kolson
    A perfect example of trying to fix something that wasn't broken. Last app worked fine. Now I'm completely unable to login, constant error messages that just give me a 1-800 to call. Not really interested in sitting on hold for half an hour every time I need to check my account on my phone. Just fix the app or allow us to use the one that's worked fine forever. Nobody cares about a slick updated interface when the function is exactly the same as the last.
    more
  • This is sooo bad!!! Jan 31, 2021

    By Drome 28
    I miss the old app. I tried to make a payment to my credit card. It won’t let you select if you want to make the minimum or completely pay it off. You just select what amount you want to pay. But that’s not the worst part. I made a payment because I had a payment due in a few weeks. I checked back about 4 or 5 days later, the payment was made but it says that a minimum payment is still due on my credit card. I paid way more than the minimum payment as well. This is not cool! Why did you guys make a new app? The other app was great. This one can’t even track my payments. I had to go online today to make the payment. Hopefully that one posts correctly so that it doesn’t show up late. In the 10 years I’ve had credit I’ve never missed a payment. Kinda wondering if this app might break my streak. Not cool guys!!!
    more
  • A little buggy. No new front end features Feb 25, 2021

    By T_Sf
    Edit: Because this app still doesn’t accept auto fill from password lockers, I’ve stopped using it. The SSFCU mobile site is pretty messy, but at least it’s faster to access. I’ll consider returning to the app after this critical bug is fixed. Original review for this version: This app seems to be pretty much the same as the previous app with 3 exceptions: (1) The user name login field doesn’t play nice with autofill from password lockers (eg Apple, 1Password, etc.). (2) Only front end design change seems to be smaller font (???) (3) On the positive side, loading info and the app seemed noticeably faster. I hope they iterate on this new app quickly.
    more
  • Still trash after update Feb 15, 2021

    By BMAS747400
    After MANY years waiting for any kind of update this app is still garbage. SSFCU didn’t even bother to change the layout or design or anything to modernize it. I guess it’s not hard to navigate if you can actually manage to log in. For me, that’s about 25% of the time. The rest of the time I’m constantly getting locked out of my account, failed logins and complete inability to perform any basic functions on this app. It’s mind blowing that in such a modern digital age that SSFCU puts almost no effort into keeping up with the times to keep an app running. Honestly so bad I’m probably going to ditch the bank entirely and switch to someone else.
    more

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