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Popeyes® App

Popeyes® App

Popeyes Louisiana Kitchen, Inc.

Bringing a piece of Louisiana to your fingertips!

4.5 Ratings 113K+ Reviews 1M+ Downloads

Ratings & Reviews

4.5
113.5K+ Ratings
  1. 5
    77+%
  2. 4
    13+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    6+%
Write a Review
  • App seems fine Aug 30, 2020

    By sejohannsen
    App seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, the app has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on.
    more
  • Apr 6, 2021

    By Paul Tutza
    Nice notifiers pop up telling me about the specials. It would be great if they were really available though. My local Popeye's wasn't aware of the last special and they insisted on knowing an offer code that wasn't provided on the app. I found the "use in restaurant" option but it didn't generate a code to use.
    more
  • Could be MUCH better Jan 1, 2021

    By Annette Packer
    My issue isn’t really with the app itself. For the most part, it’s pretty easy to use, so I generally don’t have issues adding items and ordering. However, I do wish that there was a separate option for adding sauces to orders. As far as I’m aware, the only way to get sauces is to get the tenders. Anyway, my biggest issue arises once the order has been placed. I’ve ordered at numerous Popeyes locations now, and every single time, the ETA has been EXTREMELY off. Each order takes at least an hour to get to me, and sometimes, it never shows up at all! I’m usually able to get those resolved, but it is still a major inconvenience to have to order twice and wait days for a refund. You’re better off going to pick up the order than wait for delivery. I’ve watched whole movies while waiting for my Popeyes orders to get to me. The tracking is okay but could be better. The best part is knowing that someone is actually delivering my food to me.
    more
  • Apr 2, 2021

    By T Cruz
    I like the fact that I'm able to order straight from the app without having to be redirected to the delivery site. Also, I'm able to order the full combo while other apps like Chic-fil-A is à la carte. UPDATE: Don't like that they use Doordash. There are a handful of Dashers that will call to let you know about your order but by then it's too late & the place you ordered from are closing. Doordash sucks, please find another 3rd party to deliver. Deleting app because that's how bad Doordash is.
    more
  • Mar 28, 2021

    By Bill Donovan
    Used it for the first time in a while, and they forgot two of our sandwiches. I don't often get popeyes, and definitely won't again because of this. Edit: their digital support team responded to my issue within a few hours and refunded the incorrect charge. While not great overall, I appreciate the prompt and helpful follow-up.
    more
  • Mar 24, 2021

    By Josh Smith
    Terrible. There's no option to edit stuff in your cart, so you can't switch your drink or make a la carte sandwiches into combos, even though every other restaurant lets you do this. You shouldn't order delivery either, because it might never show up. I just got done waiting an hour and a half for my food and when I called the store the manager said it had been sitting on the counter the entire time, and told me to get a refund from grubhub (which was wrong, they actually use doordash).
    more
  • Cold Cold All The Time Mar 18, 2021

    By Hot chicken lover
    Your Popeyes franchise located in Huntington Beach California on beach Boulevard is the worst I’ve ever seen. You go in at 8:30 and they want me to stop cooking chicken, everything is packed in boxes not under a heat lamp in boxes. When you ask for fresh chicken at 8:30 PM and they close at 10 o’clock they said that’s it for tonight. She came from 830 Cerner to 10 o’clock and hour and a half later it’s not fresh chicken. And the worst thing they argue with you. If I’m spending my money I should have fresh food, they tell me this is a fresh as I can get cooked at 8:30 certain 915. Someone from the franchise should go in in fishers problem. I bought chicken tonight and is horrible and I want my money back. An old gentleman came in and asked for fries they said the froze down for the night and 915 that is so sad. Sorry for the miss spelling but I was so angry. There’s no motivation there. The manager walks around and when he finally starts helping, he’s not wearing gloves. I ask him if someone else can help me. This site needs supervision. They leave the new employees up front and my order has been wrong so many times. I ask for 2 thighs, I get a thigh and a breast, I ask for spicy, I get original. It’s a hit and miss. You ask for the freshest, and you get in the car it’s barely warm and you can tell by the color it’s not fresh. I’m so disappointed with Popeyes. I hope this helps
    more
  • Mar 23, 2021

    By Jason Hutton
    The app is ok, could do a better job at closest store. My bigger problem is being able to order food that the a store is out of. This happens to me too often to use the app. I mean a chicken place with no chicken strips or chicken sandwiches? I also have an order that I still haven't been refunded for..... Been told it will be several times but it still hasn't happened.
    more
  • What a Cheating Scam May 21, 2020

    By ThuThiVan
    This app offers deals like a Shrimp Box for $5 and combo for $7 so if you buy both, Total is $12 plus tax. Yet the app ignores this and charges for each item in the offers separately for a total of over $18. That not cool. Also I have asked why can’t the Tuesday special of 2 pieces be included for $2.79. You have to enter the store and order this which I take offense to as it subjects me to higher risk rather that go to the mobile pickup at the back of the store. I guess they want me and others to go to KFC who don’t do this to us. Even when you place a mobile order there is a phone number to call which they do not answer. Let the buyer beware, this app cheats you so don’t use it. I my opinion the app is poorly written as it forces you to pick dipping sauce that do not exist and if you don’t pick it will not proceed. Other app (like McDs) ask do you want to customize which makes it much easier, this one forces you to and makes the experience unenjoyable. The app cheated me the first time out of $5 the second time I complained and got my money back and used it for the tip as the employees deserve it and are not responsible to really bad programmers. How hard is to to do the Math?
    more
  • Mar 20, 2021

    By Gary McBrien
    This is seriously bad. Maybe the third time I've tried to use it and it has worked 1/3 times. This last time I kept getting a popup that I needed to allow location. When I went to my setting it was already enabled for the app. I wanted quantity 2 of the same meal. I looked everywhere for a simple way to do this and couldn't find one. I just had to re-enter everything. I made the mistake of looking for a cart and couldn't seem to find one so I clicked on "order" thinking maybe that was a cart or at least would show my current order. No. That wiped out what I entered. When I finally got everything entered for the third time I got the message saying that they couldn't connect to the store. Worse than useless.
    more

No reviews available

  • Apr 2, 2021

    By Kassandra Kay
    This app is amazing 👏 😍 I went inside thinking they was allowing us to order inside seeing that the line was wrapped around the building. I downloaded the app which was very easy and ordered my food. Babbbbyyy when I tell you I'm never going through the drive-thru or walking up to the counter again to order nothing. The app is the only way to fo for me 🥰🥰🥰🥰.
    more
  • App seems fine Aug 30, 2020

    By sejohannsen
    App seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, the app has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on.
    more
  • Mar 28, 2021

    By Bill Donovan
    Used it for the first time in a while, and they forgot two of our sandwiches. I don't often get popeyes, and definitely won't again because of this. Edit: their digital support team responded to my issue within a few hours and refunded the incorrect charge. While not great overall, I appreciate the prompt and helpful follow-up.
    more
  • Mar 22, 2021

    By Mari Ellis
    As far as fast food restaurant apps go, it's not the best, but not the worst, either. It took me a couple tries to complete the order at the location I wanted to use. It needs a way to order more than one of an item instead of having to re-enter the item. I did discover (to late)that if you wait until you are in the cart you can up the quantity of items.
    more
  • Great app support May 7, 2020

    By Synapsids
    A mark for a business is how well it addresses a problem. This may sound negative but in a busy world ignoring a problem I’d the easiest thing to do. I put in a large order this morning and paid via Apple Pay. The order was processed and off to the shop I went. On arrival there was no record of the purchase. A great store general manager did everything she could to find the order. It’s good to know that the store must have the order on their register. The emailed receipt is a reference only. So 45 minutes later I gave up. I submitted an ‘issue’ in the app and headed my family’s house empty handed. While chatting I noticed that I received an email on my ‘issue’ asking if I received the order. Nope! On the way home I stopped at the store again. They checked the register system and the order never made it from my phone to the store register even though it was paid ($105). I checked my emails and there were multiple follow ups by Popeyes. I sent A quick message requesting a refund and 15 minutes later I received a full refund to my card. Easy does it. The order may have been botched by the flood of orders during the Coronavirus pandemic at lunchtime but the quick resolution earned a committed customer that will return.
    more
  • Apr 6, 2021

    By Paul Tutza
    Nice notifiers pop up telling me about the specials. It would be great if they were really available though. My local Popeye's wasn't aware of the last special and they insisted on knowing an offer code that wasn't provided on the app. I found the "use in restaurant" option but it didn't generate a code to use.
    more
  • Could be MUCH better Jan 1, 2021

    By Annette Packer
    My issue isn’t really with the app itself. For the most part, it’s pretty easy to use, so I generally don’t have issues adding items and ordering. However, I do wish that there was a separate option for adding sauces to orders. As far as I’m aware, the only way to get sauces is to get the tenders. Anyway, my biggest issue arises once the order has been placed. I’ve ordered at numerous Popeyes locations now, and every single time, the ETA has been EXTREMELY off. Each order takes at least an hour to get to me, and sometimes, it never shows up at all! I’m usually able to get those resolved, but it is still a major inconvenience to have to order twice and wait days for a refund. You’re better off going to pick up the order than wait for delivery. I’ve watched whole movies while waiting for my Popeyes orders to get to me. The tracking is okay but could be better. The best part is knowing that someone is actually delivering my food to me.
    more
  • Apr 2, 2021

    By T Cruz
    I like the fact that I'm able to order straight from the app without having to be redirected to the delivery site. Also, I'm able to order the full combo while other apps like Chic-fil-A is à la carte. UPDATE: Don't like that they use Doordash. There are a handful of Dashers that will call to let you know about your order but by then it's too late & the place you ordered from are closing. Doordash sucks, please find another 3rd party to deliver. Deleting app because that's how bad Doordash is.
    more
  • Mar 22, 2021

    By Dustin Johnson
    App is easy to use and provides the ability to order from anywhere. If there is a downfall, it is lack of communication between the online order service and the actual locations. I had an order and when I went to pick it up there wasn't a second drink. When I asked about it the rep behind the counter gave attitude and then told me I had to call and get a refund because they don't sell the drink I had ordered. Personally this shouldn't happen.
    more
  • Mar 19, 2021

    By Michael A. Thompson
    Store experience is very hit or miss with this app. Multiple stores claim to have never received my order, despite my having been charged and having an order number. Pretty infuriating to watch customer after customer order in store and walk out with their food while the store tells you they don't run the app so they don't know what to tell you...
    more
  • Clunky - App Needs Work May 19, 2020

    By Lilxviv
    The check out process and the way offers can be added or not needs a lot of work. I had to find ways around the app in order to get an offer to apply even though I wasn’t doing anything wrong. On checking out, inputting the payment method was difficult. The keyboard to type in to fill out the form goes right over it and makes it hard to see what you’re typing in. Then you’re also not able to scroll down to see where the submit button is. I had to hit “return” on my keyboard while it was still up and then learned it would automatically submit the order. It was a little premature for me. I also would appreciate the ability to choose when I want my food for a later time in the day. I didn’t realize it would immediately submit and order for me for ASAP. Please reference pizza ordering apps like Domino’s for good user interface. The tracking system is also highly inaccurate! I initially was told 40 minutes and then it jumps to 1 minute away while the driver icon is no where near me.
    more
  • Mar 28, 2021

    By Patty MacDonell
    For a month I received deliveries through the app and it was great. Today the app cancelled my order twice without explanation. I had to make two calls to the restaurant to figure out what was actually happening. According to the manager the Popeyes near me had arbitrarily stopped making deliveries. She said that is why the app didn't work. Wish I knew ahead of time.
    more
  • Horrible customer service May 19, 2020

    By loyal cuztomer 12345
    I went threw drive threw and my food wasn't fresh. I was told to pull up ten minutes went by no one came to bring my food. I went into store no one ever got me fresh food and then told me it would take 30 minutes for tenders when I know it don't take that long! Then they gave me mild saying it was fresh when I ask for spicy tenders so when I took it back they told me to leave and I couldn't get fresh Fries as they promised for waiting for fresh food that I originally ordered with my meal! I had to sit in the store and refuse to leave just to get fries I was supposed to get with my meal in the first place. They was mad at me because they kept messing my food up and couldn't take it back which I have nothing to do with and didn't even want to keep the food. I was very disappointed especially with the young man who runs the store who told me leave and don't come back all because I wanted fresh food and Popeyes is already expensive to be getting cold stuff!
    more
  • Mar 14, 2021

    By Steve Q
    App doesn't support the basic combo deals offered at store (in person). Biscuits and Apple Pies don't adjust price as you increase quantity. Store refused to take an in-lobby order for the biscuits at the correct price. I walked away disappointed and without a flakey buttery comfort... terrible first impression.
    more
  • Mar 24, 2021

    By Josh Smith
    Terrible. There's no option to edit stuff in your cart, so you can't switch your drink or make a la carte sandwiches into combos, even though every other restaurant lets you do this. You shouldn't order delivery either, because it might never show up. I just got done waiting an hour and a half for my food and when I called the store the manager said it had been sitting on the counter the entire time, and told me to get a refund from grubhub (which was wrong, they actually use doordash).
    more
  • Cold Cold All The Time Mar 18, 2021

    By Hot chicken lover
    Your Popeyes franchise located in Huntington Beach California on beach Boulevard is the worst I’ve ever seen. You go in at 8:30 and they want me to stop cooking chicken, everything is packed in boxes not under a heat lamp in boxes. When you ask for fresh chicken at 8:30 PM and they close at 10 o’clock they said that’s it for tonight. She came from 830 Cerner to 10 o’clock and hour and a half later it’s not fresh chicken. And the worst thing they argue with you. If I’m spending my money I should have fresh food, they tell me this is a fresh as I can get cooked at 8:30 certain 915. Someone from the franchise should go in in fishers problem. I bought chicken tonight and is horrible and I want my money back. An old gentleman came in and asked for fries they said the froze down for the night and 915 that is so sad. Sorry for the miss spelling but I was so angry. There’s no motivation there. The manager walks around and when he finally starts helping, he’s not wearing gloves. I ask him if someone else can help me. This site needs supervision. They leave the new employees up front and my order has been wrong so many times. I ask for 2 thighs, I get a thigh and a breast, I ask for spicy, I get original. It’s a hit and miss. You ask for the freshest, and you get in the car it’s barely warm and you can tell by the color it’s not fresh. I’m so disappointed with Popeyes. I hope this helps
    more
  • Mar 23, 2021

    By Jason Hutton
    The app is ok, could do a better job at closest store. My bigger problem is being able to order food that the a store is out of. This happens to me too often to use the app. I mean a chicken place with no chicken strips or chicken sandwiches? I also have an order that I still haven't been refunded for..... Been told it will be several times but it still hasn't happened.
    more
  • What a Cheating Scam May 21, 2020

    By ThuThiVan
    This app offers deals like a Shrimp Box for $5 and combo for $7 so if you buy both, Total is $12 plus tax. Yet the app ignores this and charges for each item in the offers separately for a total of over $18. That not cool. Also I have asked why can’t the Tuesday special of 2 pieces be included for $2.79. You have to enter the store and order this which I take offense to as it subjects me to higher risk rather that go to the mobile pickup at the back of the store. I guess they want me and others to go to KFC who don’t do this to us. Even when you place a mobile order there is a phone number to call which they do not answer. Let the buyer beware, this app cheats you so don’t use it. I my opinion the app is poorly written as it forces you to pick dipping sauce that do not exist and if you don’t pick it will not proceed. Other app (like McDs) ask do you want to customize which makes it much easier, this one forces you to and makes the experience unenjoyable. The app cheated me the first time out of $5 the second time I complained and got my money back and used it for the tip as the employees deserve it and are not responsible to really bad programmers. How hard is to to do the Math?
    more
  • Mar 20, 2021

    By Gary McBrien
    This is seriously bad. Maybe the third time I've tried to use it and it has worked 1/3 times. This last time I kept getting a popup that I needed to allow location. When I went to my setting it was already enabled for the app. I wanted quantity 2 of the same meal. I looked everywhere for a simple way to do this and couldn't find one. I just had to re-enter everything. I made the mistake of looking for a cart and couldn't seem to find one so I clicked on "order" thinking maybe that was a cart or at least would show my current order. No. That wiped out what I entered. When I finally got everything entered for the third time I got the message saying that they couldn't connect to the store. Worse than useless.
    more

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