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Alarm.com

Alarm.com

Alarm.com Mobile

Check in on your Alarm.com security system!

4.3 Ratings 77K+ Reviews 1M+ Downloads
Featured on Best Apps to Turn Your Phone into a Lie Detector

About Alarm.com

Check in on your Alarm.com security system!
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Ratings & Reviews

4.3
77.1K+ Ratings
  1. 5
    71%
  2. 4
    11%
  3. 3
    5%
  4. 2
    4%
  5. 1
    9%
  • Great App! Apr 14, 2019

    By RealRadar
    I had been using Siri shortcuts a lot until this past week when I keep getting the error “there is a problem with the app”. I have rebooted the phone, tried setting up my scene shortcuts again in Siri but it is still not working. Is anyone else having this problem? I fixed it by logging out of the app, deleting the app. Shutting down the phone, restarting the phone, reinstalling the app and logging back in turning on Siri shortcuts and notifications. No idea why it broke, but there is the fix that worked for me!
    more
  • Can only use when connected to home WiFi Apr 1, 2019

    By Autumn Renee
    I for some reason have to have my husband arm our house if I leave my driveway before doing so. Before I leave I sit in the driveway to set it which can be somewhat taxing if I’m running late or my baby is not happy to be in the car and always settles once the vehicle is moving. There was a period where the app wasn’t following any of my arming commands via my Apple Watch nor my iPhone, but now both work as long as I’m in the driveway. My husband has set it wherever though. I think I emailed customer support. I also have tried logging out and back in and deleting the app and re downloading but nothing has worked. When I did try to find help about this issue via the app and the site I could not find any information on how to fix it. It would be outrageously convenient to be able to arm it with my watch, but I’ll settle for some guidance on whether it only works via WiFi, one’s home network, or if I need to adjust another setting or account. This app is extremely efficient, however, which is very comforting having a baby, and yesterday the battery was low and it promptly informed me via text message and my husband, it did send me a whopping 15 texts which I didn’t think was necessary especially because I was in the home the entire time, but nonetheless I’d rather it send that many than none. So thanks for your service, a couple tweeks, broader access to troubleshooting, and I’d easily give it a 5 star rating.
    more
  • Sep 24, 2020

    By Brandi Garcia
    Completely agree with the previous comment. Have been using this app with no issues for years but since the last update have had delays in getting arm/disarm messages. As an example, I'm in my home now (10:07pm) but disarmed at 9:50pm and still have not received disarming notification as of yet. Has always been a great app and have had no other problems up until now.
    more
  • Response to your request May 26, 2019

    By MON 'LAY
    I have never received a written instructions as to what to expect when various situations arise. For example if I set my alarm off accidentally when leaving later on I may receive a notice that my front door alarm had been bypassed. Bypassed, by who? I have never received instructions as to what the procedure is or when I am away and the alarm goes off and you notify the police. Then you notify me. What happens when the situation is alleviate it. Should I let the police know that it was a false alarm. Should you notify the police? Who is responsible when in an alarm goes off and the police respond the next day 24 hours later. The city then bills the owner for services not provided. Should the owner or the Alarm Company rectify the situation? Lastly, we were promised a new thermostat with remote control which I never received. I complained about it nothing was ever done. Therefore you can see why I only gave your company three stars. Sincerely, Richard Hopkins
    more
  • Sep 28, 2020

    By Justin Asberry
    Repeat doorbell notifications cannot be cleared. I went into an area of my state with poor cell reception. App appears to be responding a missed notification from several days ago. Deleted and reinstalled app but issue remains. Issue occurs on Samsung Galaxy 8 with latest Android 9 software. **Updated Downloaded latest September version and app works great!
    more
  • Scammers Extradonaire Jun 3, 2020

    By Sycntyrd
    Please please please do not use this company! The non-English understanding folks used in customer care are inept and app is constantly logging me out of my account. This app is really crappy! Now my finger login won’t work as of today! Wow. Can’t log in via app therefore my alarm will blare every single time I come home, open my door to disarm. That alone should be a deterrent for all who are considering this service. If the alarm does not beep to give warning & time to disarm the system, that indicates a subpar system. I have been consistently disappointed with this Company and it’s services for $60/month. Not certain what they’re monitoring because the police have NEVER EVER EVER IN THE HISTORY OF NEVER been to my home during an active alarm. I have had 3. BUYER BEWARE. **AND PLEASE DO NOT FALL FOR THE EMAIL THAT SAYS THEY WILL WAIVE 60, 70, 80, 100% of your past due bill! IT IS A SCAM AND THEY HAVE ABSOLUTELY NO INTENTIONS ON WAIVING ANY PAYMENT NOR PORTION OF THE BILL DURING THIS PANDEMIC TIME. IT IS A BLATANT LIE TO GET YOU TO CALL SO THEY MAY BADGER YOU ABOUT PAYMENT AND TO VERIFY YOUR INFO! This Company is a lying scamming piece of... you will NOT GET ANY PORTION OF YOUR BILL WAIVED—ESPECIALLY THE PERCENTAGE AMOUNT LIED ABOUT IN THEIR PAYMENT EMAIL! Do not fall for the scam folks.
    more
  • Oct 14, 2020

    By Martina Keenan
    Recent Activity not showing sensor activation including doors & windows being opened.. App playing up a lot recently..As the full time carer to my mother I use this feature to look out for her , it is very important to have it working . I have being experiencing problems with this app and also logging into my account on the website this past month .
    more
  • App could be better, very glitchy Jan 14, 2020

    By #needsmorework
    I’m using a IPhone and Apple Watch. For some reason if the app is not completely shut down it will continue to say what it was last prompted to do. It does the same thing on the watch, if you arm it in the morning and come home that afternoon noon and open the app it will still say arming. You have to shut down the app by swiping the app close. The watch does the same thing. It also very rarely gives notifications of armed or disarmed to the phone or watch. There has been times where I have set the alarm off trying to get in because All I get when opening the app is a spinning wheel. I’ve tryed closing all the apps and restarting the phone and watch both, logged out of the app. And I have even deleted the app and reinstalled it, nothing works for a fix. Very disappointing, app seamed to work seamlessly until the last couple of apple updates, and seen then it’s not been the same. I hope this can be resolved because we use this app multiple times a day.
    more
  • Sep 27, 2020

    By Aaron J
    Widgets work 50 percent of time. When they fail, the button animation shows that it has issued the command (arm, disarm, whatever) but nothing actually happens on the alarm. We have to go into the actual app to issue the command, which defeats the purpose of having a widget!
    more
  • Unhappy customer Aug 25, 2019

    By Jacque km
    I'm very unhappy and very angry with this company. I basically have had nothing but problems with this system ever since I got it 😡I wish I NEVER didn’t business with your company I was waiting over an hour just to make an appt to send someone out to check out the problem. I they disconnected the phone call . While talking to support then being put on hold. I got disconnected again after waiting for quite some time . they disconnected my doorbell and never called me back . I spoke with support and they disconnected me too . I now have a doorbell that doesn’t work . I had a male person banging on my door this morning. There was nothing on my camera to see him. He told me he lost his wallet and the gps on his phone brought him to my house. I called police to report that. How does gps find a wallet ? I’m an elderly lady and I am disabled . I am home alone quite often. He did ask me if the car in front of my house was mine. I said yes that’s when he told me about his lost wallet. I have handicap licenses plates so he knows I’m handicapped .
    more

No reviews available

  • Great App! Apr 14, 2019

    By RealRadar
    I had been using Siri shortcuts a lot until this past week when I keep getting the error “there is a problem with the app”. I have rebooted the phone, tried setting up my scene shortcuts again in Siri but it is still not working. Is anyone else having this problem? I fixed it by logging out of the app, deleting the app. Shutting down the phone, restarting the phone, reinstalling the app and logging back in turning on Siri shortcuts and notifications. No idea why it broke, but there is the fix that worked for me!
    more
  • Sep 28, 2020

    By Justin Asberry
    Repeat doorbell notifications cannot be cleared. I went into an area of my state with poor cell reception. App appears to be responding a missed notification from several days ago. Deleted and reinstalled app but issue remains. Issue occurs on Samsung Galaxy 8 with latest Android 9 software. **Updated Downloaded latest September version and app works great!
    more
  • Sep 12, 2020

    By Cathal Moore
    This app is VERY convenient, useful and stable as it enables me to remote monitor entrances and exits to my premises. It also facilitates turning the alarm system on and off remotely. I have been using for at least 2 years and it has never failed me. Recommended.
    more
  • Couldn’t be more satisfied! Sep 20, 2019

    By Shemer Home
    We have been with Smart Shield for two years now. We feels safe, secure and pampered (by all of the “smart home” features that make it all so convenient and trendy). We haven’t had any problems related to Smart Shield and yet any time we change internet, garage door. Etc, they are so responsive and come out to hook up and reconnect what we need. We are so incredibly happy that we made the choice to switch from ADT. We get A LOT more peace of mind and perks for the money.
    more
  • Oct 12, 2020

    By Jack Korber
    Works well. Nice to have on phone. Nice to get open door warnings, including overhead garage doors, especially when on vacation.
    more
  • Can only use when connected to home WiFi Apr 1, 2019

    By Autumn Renee
    I for some reason have to have my husband arm our house if I leave my driveway before doing so. Before I leave I sit in the driveway to set it which can be somewhat taxing if I’m running late or my baby is not happy to be in the car and always settles once the vehicle is moving. There was a period where the app wasn’t following any of my arming commands via my Apple Watch nor my iPhone, but now both work as long as I’m in the driveway. My husband has set it wherever though. I think I emailed customer support. I also have tried logging out and back in and deleting the app and re downloading but nothing has worked. When I did try to find help about this issue via the app and the site I could not find any information on how to fix it. It would be outrageously convenient to be able to arm it with my watch, but I’ll settle for some guidance on whether it only works via WiFi, one’s home network, or if I need to adjust another setting or account. This app is extremely efficient, however, which is very comforting having a baby, and yesterday the battery was low and it promptly informed me via text message and my husband, it did send me a whopping 15 texts which I didn’t think was necessary especially because I was in the home the entire time, but nonetheless I’d rather it send that many than none. So thanks for your service, a couple tweeks, broader access to troubleshooting, and I’d easily give it a 5 star rating.
    more
  • Oct 8, 2020

    By Candra Belford
    I don't know of it's my service provider, but I'm unable to watch the camera live. I've always had to wait to see the recorded saved video. Other than that I love the app. Makes things super easy around the house.
    more
  • Great but needs these features... May 28, 2019

    By Tjj365
    Great app, but i held a star back because a couple features are missing I feel should be there. The first is a panic button or being able to alert police, fire, or a medical emergency from the app itself. The other is being able to exclude sensors while arming my system. I can do either of these things from my alarm system panel, so I would expect to see them here. I kind of thought that’s where scenes would play a role for my second concern, but it doesn’t appear to work that way. Please let me know if I’ve missed these features somehow or I’d love to know if these features are coming later. I will gladly update my rating. Thank you!
    more
  • Adc skybell Apr 1, 2020

    By migdig253
    The only problem with this is that I cannot tell it to record at certain times and days on motion event it is all or nothing which I use my front door a lot and learned the hard way I ran out of clips for the month. I am a tech for adt and I called support and they told me it was all or nothing on motion detection or to switch off when home which I didn’t care for so I just Turned it off but would love for this option to be available in future if it has changed please let me know thanks in advance other than that it is extremely user friendly app and very good for the person on the go
    more
  • Sep 17, 2020

    By Yogananda Reddy Namala
    Not the smoothest one but ok app. Have been using it for last two years to arm the home security system. Basic features work as expected but some time navigating through saved clips is tough if I want to delete clips from a day I don't have option to select bulk that will be a nice feature to think of and also delete all from last month basically bulk deletion options.
    more
  • Sep 24, 2020

    By Brandi Garcia
    Completely agree with the previous comment. Have been using this app with no issues for years but since the last update have had delays in getting arm/disarm messages. As an example, I'm in my home now (10:07pm) but disarmed at 9:50pm and still have not received disarming notification as of yet. Has always been a great app and have had no other problems up until now.
    more
  • Response to your request May 26, 2019

    By MON 'LAY
    I have never received a written instructions as to what to expect when various situations arise. For example if I set my alarm off accidentally when leaving later on I may receive a notice that my front door alarm had been bypassed. Bypassed, by who? I have never received instructions as to what the procedure is or when I am away and the alarm goes off and you notify the police. Then you notify me. What happens when the situation is alleviate it. Should I let the police know that it was a false alarm. Should you notify the police? Who is responsible when in an alarm goes off and the police respond the next day 24 hours later. The city then bills the owner for services not provided. Should the owner or the Alarm Company rectify the situation? Lastly, we were promised a new thermostat with remote control which I never received. I complained about it nothing was ever done. Therefore you can see why I only gave your company three stars. Sincerely, Richard Hopkins
    more
  • Difficult to use Jun 10, 2020

    By Will T Jr.
    We have used this app for about two years. While it is usually dependable, we find that some settings can change without warning, and notifications that we depend on quit working. There is no explanation of why these changes occur. For example, the sensitivity setting of the doorbell camera can sometimes cause it to notify when a tree limb twenty feet away is moving in the wind, yet it fails to detect a person moving directly in front of it. Also, the settings menu on our PC are completely different than those on our smartphones, and it is challenging to figure out where to go to make adjustments. The net result is that we seem to be continually tinkering with it to get everything working to our satisfaction, only to have settings change unexpectedly at almost any time. These issues should be addressed by the programmers.
    more
  • Sep 19, 2020

    By Matthew Heiser
    Urgent - The latest update seems to be causing delay in arm/disarm commands. It can take several minutes and then it finally works. Before, it seems a couple weeks ago, did not seem to be an issue and have used everyday almost a year since starting service. I believe it to be a bug, needs prompt attention. Unintentional alarm activations because app is not fast enough to provide commands as before! Please fix ASAP.
    more
  • Functional but needs work Apr 18, 2020

    By Rhuute
    While the app certainly lets you control all the aspects of the panel it does need some work. The lack of any sounds other than the default iOS notification sound is rather annoying and quite frankly makes it hard to rely on. The app should be able to use any of the available system sounds or ringtones and should also come with additional ones that would make it feel more like an extension of the alarm panel. You should be able to choose different sounds or spoken voices for different events. For example If a camera detected a vehicle driving by in the middle of the day you might just want something very quiet or no sound / vibration at all. Where as if a camera detects a person in your back yard at night you might want to be alerted by something to wake you up so you can check it out.
    more
  • Oct 14, 2020

    By Martina Keenan
    Recent Activity not showing sensor activation including doors & windows being opened.. App playing up a lot recently..As the full time carer to my mother I use this feature to look out for her , it is very important to have it working . I have being experiencing problems with this app and also logging into my account on the website this past month .
    more
  • App could be better, very glitchy Jan 14, 2020

    By #needsmorework
    I’m using a IPhone and Apple Watch. For some reason if the app is not completely shut down it will continue to say what it was last prompted to do. It does the same thing on the watch, if you arm it in the morning and come home that afternoon noon and open the app it will still say arming. You have to shut down the app by swiping the app close. The watch does the same thing. It also very rarely gives notifications of armed or disarmed to the phone or watch. There has been times where I have set the alarm off trying to get in because All I get when opening the app is a spinning wheel. I’ve tryed closing all the apps and restarting the phone and watch both, logged out of the app. And I have even deleted the app and reinstalled it, nothing works for a fix. Very disappointing, app seamed to work seamlessly until the last couple of apple updates, and seen then it’s not been the same. I hope this can be resolved because we use this app multiple times a day.
    more
  • Sep 27, 2020

    By Aaron J
    Widgets work 50 percent of time. When they fail, the button animation shows that it has issued the command (arm, disarm, whatever) but nothing actually happens on the alarm. We have to go into the actual app to issue the command, which defeats the purpose of having a widget!
    more
  • Sep 9, 2020

    By Patrick Dooley
    I have had this app for sometime and have it on a number of devices. I have been having an issue over the last month or two (maybe longer) where i am unable to livestream the doorbell or respond to doorbell calls. When i connect to the live feed of of the doorbell the app closes back to the homepage of the app. I am using a Samsung S10+ when this issue arises. I have no issue with the iOS version on my iPad or iPhones. Looks like the Android version is jacked up.
    more
  • Limited Options, some critical Oct 14, 2020

    By Diver 57
    One major drawback of this app is that the notifications can’t be differentiated from notifications from other apps. Being that this is a security system, it should have an option to make higher priority notifications sound more urgent. If my home is breached, I would like an alarm sound. If I leave the door open too long a reminder is good, but it shouldn’t be the same sound as a breach. The monitoring service will call if an alarm occurs, but that doesn’t change the need to have options on the notifications and sounds. That is a major disappointment in the app design. The other features are what you would expect of an app. It works and is dependable for what it does, but the limitations I expressed are too big to not weigh heavily on my review.
    more
  • Scammers Extradonaire Jun 3, 2020

    By Sycntyrd
    Please please please do not use this company! The non-English understanding folks used in customer care are inept and app is constantly logging me out of my account. This app is really crappy! Now my finger login won’t work as of today! Wow. Can’t log in via app therefore my alarm will blare every single time I come home, open my door to disarm. That alone should be a deterrent for all who are considering this service. If the alarm does not beep to give warning & time to disarm the system, that indicates a subpar system. I have been consistently disappointed with this Company and it’s services for $60/month. Not certain what they’re monitoring because the police have NEVER EVER EVER IN THE HISTORY OF NEVER been to my home during an active alarm. I have had 3. BUYER BEWARE. **AND PLEASE DO NOT FALL FOR THE EMAIL THAT SAYS THEY WILL WAIVE 60, 70, 80, 100% of your past due bill! IT IS A SCAM AND THEY HAVE ABSOLUTELY NO INTENTIONS ON WAIVING ANY PAYMENT NOR PORTION OF THE BILL DURING THIS PANDEMIC TIME. IT IS A BLATANT LIE TO GET YOU TO CALL SO THEY MAY BADGER YOU ABOUT PAYMENT AND TO VERIFY YOUR INFO! This Company is a lying scamming piece of... you will NOT GET ANY PORTION OF YOUR BILL WAIVED—ESPECIALLY THE PERCENTAGE AMOUNT LIED ABOUT IN THEIR PAYMENT EMAIL! Do not fall for the scam folks.
    more
  • Unhappy customer Aug 25, 2019

    By Jacque km
    I'm very unhappy and very angry with this company. I basically have had nothing but problems with this system ever since I got it 😡I wish I NEVER didn’t business with your company I was waiting over an hour just to make an appt to send someone out to check out the problem. I they disconnected the phone call . While talking to support then being put on hold. I got disconnected again after waiting for quite some time . they disconnected my doorbell and never called me back . I spoke with support and they disconnected me too . I now have a doorbell that doesn’t work . I had a male person banging on my door this morning. There was nothing on my camera to see him. He told me he lost his wallet and the gps on his phone brought him to my house. I called police to report that. How does gps find a wallet ? I’m an elderly lady and I am disabled . I am home alone quite often. He did ask me if the car in front of my house was mine. I said yes that’s when he told me about his lost wallet. I have handicap licenses plates so he knows I’m handicapped .
    more
  • Sep 23, 2020

    By Jordan Davis
    Update 9-22-20, bugs still there, app just cycles and won't arm system. Currently on S20 Ultra, no issues with any other apps. I'm on a galaxy s10 plus and have no issues with other apps but this app takes 20 to 30 seconds to open since last update 4-15-20. Plus performing any functions takes at least a minute or it just times out and doesn't work at all. Please fix bugs. Update 5-1-20: bugs still there, app cycles repeatedly and won't open.
    more
  • The app and company Aug 15, 2019

    By lucky_let
    The app is easy to work if it actually connected to my camera, not much to say easy to use, the company alliance security is the worst I’ve ever had I mean awful I’ve been going back and forth with them about my camera not working, it’s been a year now since it hasn’t worked and they still charge me 59 every month, they also sent me to collections which I didn’t owe them anything so they said oh we are sorry and said you don’t owe us since it’s directly taken out of your bank account, yet it’s still in my credit report, they don’t answer they don’t fix problems and they don’t care about your safety all they want is money money money even if they are not completing their end of the contract it’s times to take a lost I will pay for ending my contract even if I never actually received the full service they promised. Trust me don’t give them your service they won’t fix anything.
    more
  • Oct 5, 2020

    By Amanda Polites
    This app doesn't alert me every time motion sensors are triggered. We've had a lot of theft nearby recently which prompted the camera. However, every time someone comes to my door, I have to log in to see who is there
    more

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