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adidas

adidas

adidas

Shop men's, women's & kids shoes, clothes, & sneakers in the adidas shopping app

4.8 Ratings 327K+ Reviews 10M+ Downloads
Featured on Best 10 Shoe Shopping Apps

About adidas

Shop men's, women's & kids shoes, clothes, & sneakers in the adidas shopping app
see more about adidas

Ratings & Reviews

4.8
327.3K+ Ratings
  1. 5
    88%
  2. 4
    8%
  3. 3
    2%
  4. 2
    1%
  5. 1
    2%
  • Overall great experience Aug 27, 2020

    By Dalton Otineru
    Overall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼
    more
  • Oct 5, 2020

    By JJ. Ulrich
    Error everytime! The app used to be great. Now everytime I attempt to do anything I get a error message. I even reloaded the app, no success. I've enjoyed using the app and have been a good Adidas investor, but now my tune is starting to change. C'mon now get it together. This isn't amateur hour!
    more
  • Oct 4, 2020

    By S B
    Simple app but lots of errors, freezes. More often has to uninstall and re-install... Love the simplicity of ordering and loved the fact that you can recycle some old items - however this option now disappeared... All in all good but not great. Hope they will fix the errors and recycle will be back soon too!
    more
  • Oct 13, 2020

    By Krystelle Marie
    Fine for basic search of items, filters work.. (Don't know why they leave out the model info in app?) Worst part is purchasing. Both myself and my BF have had issues trying to purchase things. We are trying so hard to give your our money and you won't even take it!?! Even with updates, still have issues. On another note, for special releases - we have never had any success winning a shoe raffle, or on the Confirmed app. SNS is waaay better!!! I guess this app is at least better than SNKRS.
    more
  • Oct 21, 2020

    By Talita Vieira gonçalves
    Very easy to use. I LOVE Adidas and I wish I had more money to spend on this app! lol What I like most in this app is the variety of photos and videos of the products, since buying online it is important to see the product from all angles. Highly recommended!!
    more
  • Oct 6, 2020

    By S Boone
    This app is actually terrible. I am a big Adidas fan and spend quite a bit of money with them. However, this app is NO help. I can't place orders on it because it always gives me an error message. It never updates my points properly & the "chat with an agent" part doesn't work, they dont reply. I just logged out accidentally and when I logged back In MY ENTIRE WISHLIST AND EVERYTHING IN MY CART WAS GONE. I am very upset. This app makes me rethink my membership in the creator's club quite often.
    more
  • They don’t know anything, very bad experience Sep 4, 2020

    By MeTanya_Tanya
    I have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business
    more
  • Won’t let me checkout Feb 6, 2020

    By PoshNotMerc
    Horrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted the app and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase?
    more
  • Horrible! Really Adidas!? Oct 14, 2020

    By Sheacotton
    For starters customer service is none of existing! I don’t laced an order Oct 12, waited for a receipt from adidas, never got it however I did get one from PayPal, I call to see what the issue was, and per your customer service rep I was told that my order had failed...The funds were there but their was a time-out in your system . So my money is stuck on pending! Ok fine, October 14 I place a order again via the app and checked out with pay pal, received a order number this time but no email, (thank goodness for screenshots)! I call and talk to another customer service rep, who also stated that my second order did not go through again! AGAIN THE FUNDS WERE THERE! so I’m not understanding what the problem is?! So now I’m out of $130 for supposedly failed orders! I’ve never had problems ordering from the app, but for it to happen twice in a row and NONE OF YOUR CUSTOMER SERVICE REPS SEEM TO CARE OR OFFER ANY OTHER EXPLANATION OF WHY MY ORDERS JUST FAILED BUT YOU GUYS DID FOR-SURE TAKE THE MONEY OUT MY ACCOUNT BOTH TIMES! I want my money back or I will be reaching out to the BBB AND FILING A COMPLAINT! Your customer service reps are horrible and absolutely of no help!
    more
  • Utter IT incompetence Aug 14, 2020

    By JW the first
    Hard to believe a massive retailer like adidas can have such flawed payment systems. Wasted so much time trying to buy online. Was unable to process payments from two different cc. (I called cc company and they said problem not on their end). When I called a spoke to adidas agent she said it was problem on adidas end. Said That the web site is unreliable and she has same problem. She suggested using the adidas app. So I download the app. It also won’t process payment. I call again. Agent tells me that I should use website instead. Also the pricing of a shoe shows one price in the shopping area but when you put it in the bag price jumps up from $60 to $40. I noted to agent and she said the pricing on the app is unreliable. That website has latest info. Of course it does exact same thing on website. Not sure why they accept this. It has to be costing them money. The second adidas agent agreed to process over phone. Didn’t work. She asuggested PayPal. So back to the app and used PayPal. That finally worked. Wasted 2 hours.
    more
  1. Shop the entire Adidas selection of footwear and more - track every order with automatic, instant updates. Customer Service is waiting 24/7
  2. Find recommendations tailored to you based on your style and orders. Share How You Wear It to and get & spread inspiration with friends
  3. Get the latest news, tailored for you, on teams, athletes, Adidas products and more on basketball, soccer, football, running, and tons of other sports

Reviewed by JordanW on April 12, 2018

  • Overall great experience Aug 27, 2020

    By Dalton Otineru
    Overall amazing. I hate shopping online because I’m so picky with how things fit, but the website is super informative, easy to use and helpful. The shipping is a lot faster than I was expecting. I got a pair of slides that were too big and all I had to do was put it in the same box and ship it back for free and select my size online. No shipping any direction for the order or exchange it’s great. The member program is awesome too, it’s easy to rack up points quickly. Best, smoothest and most enjoyable experience shopping online in a long long time. Quality of product, price/discount/sale, ease of use and just overall freshness are top tier. Will definitely be back soon 😁 I recommend ordering through adidas directly. 🤙🏼
    more
  • Oct 21, 2020

    By Talita Vieira gonçalves
    Very easy to use. I LOVE Adidas and I wish I had more money to spend on this app! lol What I like most in this app is the variety of photos and videos of the products, since buying online it is important to see the product from all angles. Highly recommended!!
    more
  • Great App and easy to use Jul 7, 2020

    By noobbuster69420
    The app lets you access all the adidas items that are available even if they aren’t at your local store and also saves the time to actually visit the store at the small expense of just not having the deals that may be at your local adidas store, however promo codes do make up for that small disadvantage. Overall easy to use and gets the job done just as well a cashier would, transactions are as secure or even better than stores unless you do it in a public WiFi were someone could be sitting ready to snatch your credentials which is the WiFi providers fault for not being secure enough to block any sort of hacker.
    more
  • Need improvement Nov 26, 2018

    By Meowie3
    I like the way the app design, and how sleek and smooth it runs every time. But there are lots of space for developers to improve the app and hence customer’s experience 1. Filter: let’s say I’m looking for what is on sale, I just wanna look what is on sale for women size 6. Then after I apply the filter, it show every in size 6. Man woman girl boy infant sale not on sale. 2. I made a few purchase using exact same account, it show in the app that I did not make any purchases, and I cannot track my order. The email with tracking info lead me straight to the app so I’m deleting it cuz I feel it doesn’t help much with my shopping experience.
    more
  • Honestly Aug 5, 2018

    By Abigail Elizabeth Rodriguez
    I love adidas, I love the brand the products everything but wow is it hard to order something online. I had to re order two pairs of shoes THREE different times because my order kept getting cancelled by the company. The issue apparently was that my billing and shipping address was different but I was doing that to surprise my boyfriend for his birthday, by having the shoes shipped to his house. In order to finally complete the order I had to tell him about the surprise so that I could send him money to his bank account so that we could use his card therefore solving the shipping/billing address difference. Such a headache, other than that I totally love adidas
    more
  • Oct 19, 2020

    By R Sutton
    App is great for selecting items quickly during a sale. Also, great for returns. My only issue is that fast selling items are not restocked. I have to go to other sellers to locate classic women's hoodies. Also, Adidas needs to expand outside of the basic colors in the clothing line. Otherwise, I'm a die hard Adidas fan!
    more
  • UNABLE TO PROPERLY SEE MY POINTS OR ACCOUNT ON THE APP Sep 21, 2018

    By chucky159
    I’ve recently started to buy adidas and just when I did they started the creators club. I’m not sure if it’s because the club is new or whatever but point is I can’t properly review my points on the app! I only get emails regarding my status of recently becoming a “game changer” but other than that the app is on point with its GUI (how the app looks) and sometimes glitchy navigation system. The app is useful to real adidas fans, it just need lots of bug fixes. Also some orders I did while logged into my account weren’t added to my point system, and if they were I couldn’t even tell. Listen the app needs major improvement l! I’m not hating on it I’m just a bit frustrated at the fact that adidas can’t make a simple app to properly help its loyal customers (even if I’m new!!!)!!!
    more
  • Oct 7, 2020

    By Jamie
    Great app, love that it syncs with the Adidas Running app to build more points, bit it's ridiculous that it takes points off you again after a certain period of time.
    more
  • Sep 29, 2020

    By Hunter Sexton
    Made an order on the mobile app and it charged my credit card but when I went to find my purchase it came back as invalid. Contacted support and they said the purchase would fall off but the app still says the order is open. Seems like the mobile app and the web app aren't synced automatically.
    more
  • Oct 2, 2020

    By Cherissa Brown-Paredes
    Love the App easy to use ,only downfall some features of payment are only available on the website. Wish you could add those payment options to the App. And the milestones doesn't work on the App.
    more
  • Oct 5, 2020

    By JJ. Ulrich
    Error everytime! The app used to be great. Now everytime I attempt to do anything I get a error message. I even reloaded the app, no success. I've enjoyed using the app and have been a good Adidas investor, but now my tune is starting to change. C'mon now get it together. This isn't amateur hour!
    more
  • Oct 4, 2020

    By S B
    Simple app but lots of errors, freezes. More often has to uninstall and re-install... Love the simplicity of ordering and loved the fact that you can recycle some old items - however this option now disappeared... All in all good but not great. Hope they will fix the errors and recycle will be back soon too!
    more
  • Oct 13, 2020

    By Krystelle Marie
    Fine for basic search of items, filters work.. (Don't know why they leave out the model info in app?) Worst part is purchasing. Both myself and my BF have had issues trying to purchase things. We are trying so hard to give your our money and you won't even take it!?! Even with updates, still have issues. On another note, for special releases - we have never had any success winning a shoe raffle, or on the Confirmed app. SNS is waaay better!!! I guess this app is at least better than SNKRS.
    more
  • Oct 5, 2020

    By Jas Nepaul
    Clunky app. If you run a search and click into a trainer. Then go back, the search results are all gone. Equally, when you open up a different app and come back to the Adidas app, everything is gone. It's like you've just run a new instance of the app.
    more
  • Too barebones Dec 15, 2019

    By yunfluff
    The app looks great. The ui design is really nice, but it’s buggy. Especially when filtering and searching for specific items. On top of that it feels a little barebones. I can’t edit parts of my profile without going to the website, nor can I view tracking info. The only thing showing on the app is my order cost, ship address, and payment. Basically a receipt. I can’t check my tracking info from here, and if there is a way it isn’t very obvious. I have to go to the website just to do all that. Even if the app opened a link in safari or something to the store that would work and not even that works. The app is convenient, but it doesn’t have all the necessary features needed to replace the web storefront. Also, the chat function in help never worked for me. Always said it was busy.
    more
  • Oct 15, 2020

    By s hall
    This app is utterly useless for ordering. It refuses to authorise my payment, the same method I've used in the past to order through the website. So I go to the website to place my order only to find my wishlist doesn't sync with the one I've created in the app. Please Fix This! Edit: While not fixed, customer service on the phone did much to ameliorate the issue. Chat, b/c messages fail to send, proves to be a broken means of contacting support.
    more
  • Oct 15, 2020

    By Stuart Dykes
    Ok but loads of errors when trying to enter any promotional link such as "link unknown" or invalid parameters. This is just annoying and results in 2 stars. Would expect better.
    more
  • About the app and customer service Oct 20, 2020

    By Happynugen
    I haven’t had a problem with the app up until recently. Ordered an item twice through the app and received no confirmation e-mail nor it reflected on my order history. 2 people in Customer service told me to re-order and that there was nothing they can do. The third person I spoke to finally told me that the app had problems and advised to order a third time through the website. I ordered the first time and was offered a comp 2-day shipping and expected this to arrive on the 15th as it mentioned on the confirmation page. Had through hoops with customer service and ordered the item 3 times. And the best they could do was a 15% coupon and didn’t honor the 2-day shipping offer originally. Fix your app or fix your customer service.
    more
  • Website and App payment glitches Jul 2, 2020

    By kimberlylauren3
    Whether it’s the app or website there are major glitches in the payment processing feature. I have missed out on items in my cart because of this. For one order, a customer service rep gave me an order number and told me to wait for the shipping email. The next day my payment was refunded and I missed out on those items!!!! Sucked so much! The next day it wouldn’t take my zip code...I was on with customer service for a half hour. He said they would fix it and let me know in 24 hours when it’s up and running. I never got a email response back. The following day it worked again. At the end of the day, the payment system is whack and I have missed out on several items in my cart because of this.
    more
  • Payment Oct 12, 2020

    By Yarehi
    I loove adidas but this app is a No. I have tried to make a purchase so many times and it keeps saying payment failed. I don’t know why it’s so hard to get a payment to go through. I thought it was successful when I used paypal bc PayPal showed a successful transaction. Adidas even gave me an order number. I called to follow up on the order and they still said it was not a successful transaction. Still waiting on this money to be refunded to my PayPal. I see others are having similar issues, hopefully they fix this soon. I’m trying to do online shopping as a form of therapy and y’all are stressing me out. Fix this please 😩 Side note: I did win the raffle for the latest Yeezys.
    more
  • Oct 6, 2020

    By S Boone
    This app is actually terrible. I am a big Adidas fan and spend quite a bit of money with them. However, this app is NO help. I can't place orders on it because it always gives me an error message. It never updates my points properly & the "chat with an agent" part doesn't work, they dont reply. I just logged out accidentally and when I logged back In MY ENTIRE WISHLIST AND EVERYTHING IN MY CART WAS GONE. I am very upset. This app makes me rethink my membership in the creator's club quite often.
    more
  • They don’t know anything, very bad experience Sep 4, 2020

    By MeTanya_Tanya
    I have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business
    more
  • Won’t let me checkout Feb 6, 2020

    By PoshNotMerc
    Horrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted the app and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase?
    more
  • Horrible! Really Adidas!? Oct 14, 2020

    By Sheacotton
    For starters customer service is none of existing! I don’t laced an order Oct 12, waited for a receipt from adidas, never got it however I did get one from PayPal, I call to see what the issue was, and per your customer service rep I was told that my order had failed...The funds were there but their was a time-out in your system . So my money is stuck on pending! Ok fine, October 14 I place a order again via the app and checked out with pay pal, received a order number this time but no email, (thank goodness for screenshots)! I call and talk to another customer service rep, who also stated that my second order did not go through again! AGAIN THE FUNDS WERE THERE! so I’m not understanding what the problem is?! So now I’m out of $130 for supposedly failed orders! I’ve never had problems ordering from the app, but for it to happen twice in a row and NONE OF YOUR CUSTOMER SERVICE REPS SEEM TO CARE OR OFFER ANY OTHER EXPLANATION OF WHY MY ORDERS JUST FAILED BUT YOU GUYS DID FOR-SURE TAKE THE MONEY OUT MY ACCOUNT BOTH TIMES! I want my money back or I will be reaching out to the BBB AND FILING A COMPLAINT! Your customer service reps are horrible and absolutely of no help!
    more
  • Utter IT incompetence Aug 14, 2020

    By JW the first
    Hard to believe a massive retailer like adidas can have such flawed payment systems. Wasted so much time trying to buy online. Was unable to process payments from two different cc. (I called cc company and they said problem not on their end). When I called a spoke to adidas agent she said it was problem on adidas end. Said That the web site is unreliable and she has same problem. She suggested using the adidas app. So I download the app. It also won’t process payment. I call again. Agent tells me that I should use website instead. Also the pricing of a shoe shows one price in the shopping area but when you put it in the bag price jumps up from $60 to $40. I noted to agent and she said the pricing on the app is unreliable. That website has latest info. Of course it does exact same thing on website. Not sure why they accept this. It has to be costing them money. The second adidas agent agreed to process over phone. Didn’t work. She asuggested PayPal. So back to the app and used PayPal. That finally worked. Wasted 2 hours.
    more

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